PublicRecords.us Reviews

Going through the chat live and resolving my issue was quick and efficient and took little to no effort on my part. Wonderful service! As far as I am concerned - no need for improvement. Thank you again!

Good. They closed my account just like I asked. Very quick and easy. I very much appreciate it. Thank you so much Shirley. Have a great day And a wonderful week! I really much appreciate it everybody.

I was able to receive my reports and the agent was able to quickly assist me in cancelling my account to avoid any additional charges. It was quick and easy! It made the process efficient without the additional hassles.

It was a fair value and my account was easy to close without more sales questions. I was looking for marriage certificate on this individual tho...this either was not included or perhaps did not exist.

The service wasn't able to provide the data I was seeking, and I thought it was less robust than I had hoped, in terms of its searching capabilities. However the cost was low, and when I asked to have my account deleted the customer service rep. (Barbara) was awesome and took care of my request literally within a minute. That was nice. It's possible that maybe the data I was looking for just wasn't very visible within available public records, so maybe my expectations were off-base. Not sure.

Excellent service. Did just what I needed. If I want to use you guys I will again in the future but for now thanks for canceling my current account. It's what I needed. The agent was quick to respond to my chat messages and give me the solution I was looking for.

Customer support agent Amy from Publicrecords.us was incredibly helpful during our interaction. She possesses a vast wealth of knowledge and is remarkably swift in her responses. I am truly grateful for her professional assistance and expertise.

Richard did a great job in helping me understand why I was being charged $20 twice a month since last July. I suspect that there was fine print at some point that I didn't understand. Since I didn't use the system since last July, and since I don't even remember establishing an account, he issued me a refund. With the star system above, I would give Richard five stars, but I wouldn't recommend Publicrecords.us to anyone. Many thanks.

I received the info I was looking for and cancellation was easy. The report was good and customer service through the chat was quick and effective so I can avoid future charges since I only needed one time use.

I was getting a recuring charge to my card and could not access my account through PublicRecords.us because you didn't have my email address for some reason. Contacted the live chat help and they were able to locate my account and stop any further payments. Thanks.

So many times chats are difficult., unhelpful or indifferent, to chat with a real person who was prompt, efficient and courteous was a nice surprise. I wasn't sure where to go but Gary was there to help. Thank you for helping me Gary.

Customer service today was fine but getting to where I had to cancel. This has been the most painful thing ever. I couldn't reach the website. There's no place to cancel it on the website. I finally had to do live chat. I've tried for 3 months and finally just got it done today. But today's service was excellent.

The data is clear and well organized. The navigation is simple and easy. The way that you are charged is confusing. I didn’t know I was going to be charged biweekly and ended up getting charged more and more for. I ended up paying for 4 months of services when I only looked up one record.

The live chat feature was seamless and quick. I wanted to close my account subscription after finding what I needed. The customer service options including the chat feature was very helpful in ending my subscription at this time. Thank you!

I had a question and needed some assistance. The help I received was helpful and straightforward, which is one of the quickest pieces of help I’ve ever received from a long time ago. Would recommend if someone needs help from them.

Robert helped me so quickly. Only needed to close my account and he was very quick to respond and answer any questions that I had. Considering it’s the weekend, he did a wonderful job. 11/10, would recommend Robert.

Ashley was phenomenal in helping me close out my account without any issues. She also provided me with a confirmation number for my records. Ashley was very pleasant to converse with. I highly recommend this site for your public record needs. Their customer service representatives are always ready to help and quite knowledgeable in their work.

The person that chatted with me, helped me get my refund and cancel my account. But I was set on this monthly plan somehow without my approval, but that was not the fault of the agent I chatted with.

Quick and easy service. I needed to cancel this service and Samantha made this service easy to complete. I was surprised that there was not an option to do this myself but the online chat option was easy to use.

My interaction with the chat agent (George) was very positive. He was polite and responsive. I feel the information I received from the report was not very good and a waste of my money and time.

The site provided good information and when I needed to cancel Nicholas helped me through live chat. No issues at all. Great customer service. Would recommend this company if you are looking for good information and great customer service.

Used PublicRecords.us to locate pertinent information needed for a family member. Report was received and very helpful. Contacted customer support with a few questions about an additional charge and Nancy was very helpful with the matter by explaining the charge and what I needed to do.

I had a good experience with the Chat agent, very effective; however, the service was not as I thought, and then I continued receiving charges in the credit card despite having already canceled the subscription, things need to be more clear to understand there will be charges.

Efficient, kind, and attentive customer service which is much appreciated. You resolved my issue quickly and successfully and that is far and few between these days.

CSR made my request easy and seamless. Very easy cancellation and refund for surprise charges. Did not try to sell me anything or push back on the claims. Will use service again if needed. For some reason though your review program doesn’t like that I’m not writing an essay because my time isn’t valuable and my true words apparently aren’t either. So I’m adding fluff so that the people who would rather an AI robot filter for the responses they want and not my actual thoughts can be satisfied.

EXTREMELY misleading website. I paid $9.95 and it was my understanding that I had access to over 200 records for two years. I was charged $9.95 again 16 days later. When I got on the chat, I was told by the agent that I may have "accidentally" signed up for their bundle or something? Absolutely not. There is nothing on the website or my emails that states I would be charged 9.95 every 16 days.

Information was good, but couldn't find some specific things I was looking for. Only needed for a short period of time (week to two weeks), not an ongoing subscription that is overpriced for the same information every time.

I was very upset with a charge that was made that I did not agree to and when I reached out to customer service live chat, they handle my situation and quickly. They canceled a subscription I wss not aware I purchased and returned the charge amount back into my account.

Customer service person Ashley was very helpful. She was the only positive part of the whole thing. I kept being charged for no reason and wasn't using the site. I don't want to leave a longer before this experience has made me bump it down a few stars

I asked for help closing my account with David from Customer Support and he immediately closed my account. I also asked for help receiving a refund and that issue was resolved in less than a minute. Fast, reliable, and a great website for gathering information on old records. I used this website for help on finding previous owners of the house I currently live in. I was able to find them in less than 10 minutes.

There is a lot of information on this site. Although when first signing up you have to be really careful. I tried getting 1 report and some how was enroll in the monthly report package after selecting no. The site is not user friendly and I could not figure out how to get on and cancel the monthly report package. I had to use the chat for help. I had Debra. She was quick and very helpful and helped me with all of my needs. 1 star deduction for the automatic enrollment and lack of being able to remedy it myself before another charge.

Virginia took care of my issue very promptly. Thank you for your help. I didn’t mean to create an account and she was able to take care of that for me in closing my account. No problem at all. I just needed your services for a one time occurrence.

The help I received was more than adequate. The representative was prompt, courteous, and extremely helpful. I wasn’t expecting my situation to be resolved as easily as the representative made it seem.

Live chat helped me with my issue immediately. I was very satisfied with the results, I do not use the service often enough to subscribe and the live chat helped me get it closed. This review platform seems to be appreciating though.

I appreciate agent helping me. But if the website could be more clear on pricing that would be great. Because I was told it was a certain amount and they took more than what I was told. But customer service was fast and helpful.

Although I thought the process to cancel my subscription would be harder to complete, the response was fast and friendly. I let the representative know I no longer needed my account and they understood my concern and cared for it very well.

The one good part of dealing with these guys was the lady that helped me close the account. This was to be a one-off purchase, not a subscription. The records they sent me were not accurate at all and were a complete waste of my time.

The response time was quick, and my issue was resolved immediately to help ease my peace of mind. Communication was clear and easy to elaborate. No issues. If I need anything in the future, I will not hesitate to reach out.

Report speed and accuracy seemed to be solid. The upcharge and confusion over paid subscription made things a little difficult, but were easily resolved through a chat with a friendly representative. Even still, I would recommend this service to a friend.

I had an issue with overpaid billing and contacted customer service via chat and it was resolved immediately. The agent was reassuring and understanding and ready to issue my refund back to my account.

I was very annoyed to see charges I did not sign up for or agree to on my credit card, but the chat agent (Angela) was very helpful and resolved it quickly when I asked about the charges and requested a refund.

I was pleasantly surprised at the amount of information provided by this service. And when I decided to cancel, they didn't give me a hard time or try to upsell me on something I did not want. I will be using PublicRecords.us next time I need to look up information.

Thanks for your help today. I wanted to close my account permanently. You were able to resolve my issue quickly and I am happy with the service I received today. Thank you for your help. Have a wonderful day.

Stephanie was great. Quick and friendly. I was able get the reports I needed and she helped me with my account and when I needed assistance she was right there to solve my inquiry. Thanks again. I needed a report on my family's property to get information about loans and property value. I was able to get that as well as a list of people who have lived here in the past.

I did not realize that when I had requested a report for my vehicle that I was signing up for a subscription service. Fortunately, David, with Customer Support, was able to help resolve my confusion and close my account. Thank you.

Customer service was very helpful. However, I do think the site itself has way too many hidden or extra fees. I don't believe they are very clear about this. And the fact that you have to pay extra to see all of the information.

I was able to contact someone immediately. They were able to help me. They answered all my questions. And this was very helpful. Thank you again. I seriously can't believe you want me to make this really longer, now this part I have an issue with. I'm just trying to give you a review. Why does it have to be so long.

This website helped me a lot and the customer service was fast and easy. I was able to find the information I needed for my project. It was easy to locate and find what I needed to know. Right now I’m feel like I’ve said enough about this. Thank you!

Needed assistance to cancel my account and there was no long wait or any bull crap that normally happens with customer service. I will definitely recommend their help. I apparently have to continue going on about how quick and efficient these people are because this survey says my short and sweet paragraph is “too short”. Hopefully this little yap session now makes it long enough.

Paul was great. Made the process quick and simple. It's not his fault that the system prevents me from taking care of this myself since that would be the most customer satisfactory way to handle it but being put in this type of ridiculous situation, Paul shined. Thanks Paul.

Deceitful practices. The product offering did not match what was promised. I paid to obtain a plat of survey, and all I received was incorrect or unusable information. I will be fighting to get my money back. I will be adding this review in multiple platforms.

Be aware: PublicRecords WILL CONTINUOUSLY CHARGE YOU EVERY MONTH! The service is good, but it's not straightforward and clear that they will continue to charge you. So plan on spending time correcting this, if you choose to use this service.

I recently used PublicRecords.us and had a positive experience. After mistakenly signing up for a subscription, I reached out through their chat feature and was able to get the issue resolved quickly. The support team was responsive, professional, and made the cancellation process simple and hassle-free. I appreciate how efficiently everything was handled and the ease of communicating through their online chat system.

I had an issue with a charge at first, but customer service responded very quickly and resolved it right away. They were polite, helpful, and processed my refund without any problems. I appreciate how fast they handled my concern. Thank you!

I had the opportunity to work with the chat service on Publicrecords.us and had a good experience (which is rare in my experience). As I’d requested, I was able to get my billing issue rectified immediately. I was afraid it was going to be a nightmare but I was pleasantly surprised.

Steven was amazing and provided great customer service. He answered all my questions and went above and beyond to help me quickly and accurately. I was not aware of what I had purchased and clarified everything.

The service was helpful, detailed, accurate and It provided info I needed. It was easy to read and in the format I needed. I appreciate the ease of stopping the service as I no longer need it. My service support person was very helpful and attentive.

The agent was very helpful with closing my account. He was fast with everything. I'd give him a 10/10 for sure and also let my friends and family know about this helpful website. I got all the information I needed and it was extremely fast.

Was assisted by a representative named Ryan as I was unable to find the document I was looking for (a marriage license under my maiden name). I now understand I need to try again when I have more information. As today’s search effort was unsuccessful and no document was found, Ryan kindly refunded the payment I authorized. Very much appreciated!!

I came on this site to find a cousin that I needed contact information on. I was not able to find anything definitive, but it seems like it would be easy to find people in general. I don't think I had enough information to do a good search. I didn't realize that I would be charged monthly. I just did a chat and was given a refund and cancelled my account. I appreciate the prompt attention to my issues.

I was charged $9.95 twice in 2 weeks and there is no way to cancel online. There was no mention this was going to happen. I had to contact support to cancel. Russel, that I chatted with, was able to remove future charges, but this whole thing felt like a scam.

I was unaware I was clicking on an actual monthly subscription and not just a minimal charge for a 1-time search. It was very unclear and I received no confirmation of subscription at that time. 3 stars for the ease of canceling once you found out how after reading the fine print.

I was glad that the chat rep was well-versed in how to accommodate my request. They were well informed and able to to execute quickly and efficiently. Give them a raise, please. Additionally, I would like to express my disappointment - that the means to unenroll/request a refund was not immediately available via link or site navigation. I had to make those requests from the chat utility. Please consider this poor user experience as an opportunity to better serve your clients.

Very helpful. Realized my problem quickly and fixed it immediately. Didn’t ask too many questions, seemed very competent. I wanted to close my account and the agent closed it immediately and sent me a confirmation email.

I received good customer service when I requested a refund for the recurring charge and to end the recurring charges, but it was also very sneaky of them for having the recurring charges in the first place. I didn't see anything about recurring charges when I purchased 1 report (which didn't actually have the information I was looking for anyway), maybe it was in the fine print, either way, very sneaky and not cool.

I was very disappointed in the report I requested. The information was from 2020. I reached out to chat and was very satisfied with the service I received there. I was issued a refund of $18.00 as requested. The chat person was prompt, friendly and my issues was resolved quickly. I think it would be helpful if you let people know the information is not current.

It was very easy to handle my cancellation. This just because I don’t need it any longer. I did it through the chat option, it didn’t take more than five minutes to do it and the agent was very helpful.

I used the chat feature at 6am to request the automated payments be stopped. I didn't expect to have a live person on that early, even less of an expectation that my request would be addressed. Luckily for me, I was mistaken and Barbara took care of my request in a couple of minutes. Very efficient process

I believe my support manager was Andy. He was quick, attentive and very competent. I achieved instant results due to his great customer service. Where once I felt afraid to deal with PublicRecords again, I now feel confident I can return if I need. Thank you Andy.

Customer service was timely and very helpful! The representative answered my questions quickly. They were very informative and also offered to help further with additional information about their service.

I used Public Records to look up the history of a truck of mine because I was thinking of selling it so I used the look up VIN # features that the website offers. After that I have been used for it so I canceled the account and the chatbot was very helpful.

Refund was quick and support was helpful in resolving my concern. I didn't realize I signed up for a continuing membership. Matthew quickly refunded me and canceled the membership within less than a minute. Not exaggerating. I sent one message after he confirmed my account and took care of everything!

I needed one record for $1, I somehow signed up for a records package, I really gotta read the fine print lol! I saw that I was being charged $5 a month. I then contacted customer support, they got it canceled for me, no questions asked whatsoever. That's how I like it, if I want to cancel I don't want to have to go into why blaa blaa blaa. They attached a conformation number just in case! All in less than 5 minutes! Thank you!

I used the service in December two times $5 each. In Jan I had 2 unknown charges for $20 and same in Feb. You did fix as soon as I reported so I thank you for that. Hoping the credit appears on my account in the next few days as they said.

Gary was great helping me out. Quick, easy and friendly. I needed to take care of my account and a charge I got. And it was great help. Only took about five minutes to resolve my issue. I noticed a charge I was unsure of but Gary told me what it was for and how to proceed.

I am leaving my this review after I started a chat request and immediately was assisted not only with kindness but a Very quick response and solution to the issue I had. So I thank you again for such amazing service.

Yes! A 10 * service!! I asked for a refund, because I was wrongfully charged and Ryan, the representative handled the issue in 15 SECONDS!!! BEST customer service, EVER!!! THANK YOU!!! YOU GUYS ROCK!!!

I was looking for a website that could provide certain information I needed and publicrecords.us delivered. Simple to use and prices are reasonable. I did have a little issue with some charges, but they immediately rectified the situation. I will definitely use this website again.

The person that I chatted with it was awesome and very understanding. I have been blessed by this person. I am truly thankful for everything. This person has provided for me. I wish everyone in the world was as understanding as this person. Thank you to whoever it was that hired this person, they did a good job.

When I could not access my account through my email, I contacted the chat account. I was settled with Debbie and together. We found my account and we canceled the account so that I will no longer be charged. She did a wonderful job.

Did a fantastic job helping me get my account taken care of. I wasn’t sure of how to do this - answered my question quickly and efficiently. Would love to see more support like this with other companies.

I wanted to cancel my subscription and I was matched with Andrew who helped me cancel my subscription, fast and easy. I appreciate the fast and amazing service! Thank you so much for all the amazing help and I did enjoy using the service while I had my subscription, I just couldn't afford it anymore. Info was accurate and customer service would great. Thanks!

I signed up to get a report on my property and I didn’t realize that I was gonna continue being charged but when I use the live chat feature, I was able to have it resolved very quickly. Gary helped me out and was very efficient, very friendly and very willing to help.

The site was easy to navigate and quick to provide me with my information. My only. Issue was that I was subscribed longer than initially inquiring about my information and then had to contact live support to cancel it as I could never find a menu or way to direct me to a page to unsubscribe. Otherwise was overall pleased with the service.

While the assistance provided and the report acquired were fine, the fact that I needed to get in touch and seek assistance reflect on the poor explanation of the costs involved when acquiring the service. I would recommend improving on the description of the provided services.

Robert helped me quick and easy to cancel my subscription. Other than that, I used to website for one record and it was quick to view and accurate to what I knew before. Okay website, hard to navigate at first but easy to understand and catch on.

Used this to find an old friend but didn't read the fine print that it would charge me monthly after my first paid search. Nicholas squared me away and canceled the subscription immediately. Also got a refund on my recent charge. So that was nice.

The agent was quick to cancel my subscription as requested so I am giving thumbs up. The company itself is a scam and will put you in a monthly bill without giving you an option to just buy one property sheet. Read the fine print before you pay.

Live agent chat was very helpful! Got to me very quickly and resolved my concern due to a charge on my account. They issued me a refund promptly and effectively, had a wonderful experience. Thank you once again!

I bought a single report but was charged twice for the service. Apparently, there is a service that allows multiple reports, which I have no interest in, but was enrolled in. Your customer service fixed the issue and has promised a refund with very little effort, which is in line with expectations.

I noticed several recurring charges of 5 and 1 on my credit card under Publicrecords.us, I contacted them via chat and was connected to a live agent immediately. They processed refund and resolution promptly. Easy fix. :) Thanks!

I had a issue with a recurring payment. Did not realize it and when I spoke with Peter on live chat I had it fixed and taken care of in under 3 minutes. I received on record I wanted fast and quick and after there was another 5 dollar charge I did not realize I signed up for but thankfully they fixed it very fast.

Stephen did an outstanding job on my issue. I didn't realize I had registered for a subscription. He had me straightened out in under 2 minutes. I appreciate the quick response. Customer service is good, review app sucks.

Insanely quick resolution to my question. Impossible for it to go any smoother. Had a question I couldn't figure out on my own and Paul handled everything in a moment, received the email stating as such before we even ended that chat. Very cool.

I needed assistance closing my account and reverting a transaction, and the customer agent helped through the process. Virginia was kind and helpful, and quickly resolved the situation. Thank you very much!

Chat was very helpful and respectful. I was very pleased with the quick response to my request. I was worried I'd get the run-around, but just the opposite was true. Assistance was quick and friendly. I would give a positive report to friends and family concerning my dealings with Publicrecords. I was very pleased that my interaction with the chat was so easy. Ordinarily, online chat can be exasperating.

Very good prompt service. Answered my question directly and took prompt action. Assured me my solution was followed up with action by Public Records. Asked if I needed further support. A very smooth process without any confusion or frustration.

When trying to pull records the website explains there's a fee of $1 today, $10 every 15 days starting today. There is no option for a one-time payment and it's worded in a way that you don't realize you're being placed on a recurring payment. I also noticed that the website uses .us in its domain name instead of .gov. It is not a government run website although they're trying to get you to think it is. To me the obscure payment method and the obscure domain name for the website is is too close to a scam for me to trust the website and I left the website before making a payment. There's too many red flags on this website for me to trust it and I recommend that no one else uses it either.

I needed to cancel getting charged, your customer support person took care of it immediately. Problem solved. You should let people know that there is a reoccurring charge if they use your service.

The agent was very responsive and helpful. What was important to me is how professional the agent was with helping me with my issue. Thank you. He was really thorough and detailed. I appreciate it!

Super fast and super helpful!! Resolved my issue without having any unnecessary back and forth! Would be even more helpful if you made it a bit more clear about the monthly payments/subscriptions but love how fast and simple it is to cancel it!

Excellent help today answering my question about a recurring charge and representative suggested a solution that I am happy with. I sought a property report, and I noticed a recurring charge on my credit card. I asked if the rep could see if there was a possibility of further charges. The suggestion to close the account was made. I agreed and our transaction was quick and complete.

A lot of the information in the report was incorrect. A recurring monthly charge of $5 happens and I didn't knowingly sign up for that. Canceling was easy through the site chat but this needs to be more clear to users.

Process to remove my subscription was extremely fast and friendly. Definitely not a hassle like other services. Well done to Peter who helped me close the subscription at a moments notice. Although the fact that this review has to be elongated is quite a nuisance.

Understood my issue quickly and took action within seconds. That was an amazing customer service experience. there was a transaction without my knowledge, and it was probably due to me signing up without knowing. The customer care representative took care of it and refunded that amount.

Alexander was great, he helped me in few seconds and it felt as if he could anticipate my next requests and doubts. I could not login into the portal and he managed to help me get that fixed and then helped me with the account activities I was trying to do by myself unsuccessfully. First time I had experienced such a great support!

I requested to close my account and Virginia was very helpful with completing this request. I was unable to log into my account and she completed the request in an very short period of time. She was helpful and friendly.

I needed to cancel the $5 charge they were applying for a service I wasn’t using. The customer service was very good and fast, and the issue was resolved by canceling the account to stop future charges. Excellent support

It was super easy to cancel my subscription. Steven helped me and the process was effortless. It was a lot quicker than I had imagined. Probably the only issue I have is this survey that makes me write longer than it took to rectify my issue.

Chose this site as it looked safe enough, was concerned when I needed to pay to access records, but it all worked. Obtaining and cancelling an account was all online and I was able to access everything I needed to. 10/10 service.

This is a great tool to look for information. It's very accurate and detailed. Customer service is excellent too! I had a problem with some charge and Ronald took care immediately. Thank you so much. Will use it again if needed and will recommend. Keep up the good work!

The service I signed up for was very helpful, just no longer needed. I needed to cancel my monthly subscription. Didn't have to wait for a rep to answer my chat, helped with my request right away and finished quickly. Very pleasant and helpful rep. Thank you so much

Kimberly handled my question promptly and provided an answer within seconds. Very polite as well as prompt. Kimberly found the answer I needed quickly. She was able to make the adjustment to my account that I requested of her. Good product service and great live chat assistants. A+ rating. Thank you Kimberly.

Regarding my use of this site, I have been using it for two weeks to search for a used car and have entered many VIN numbers which has helped a great deal. I'm not always sure of how current the information is, but it has helped a great deal. Nicholas has helped me understand how the system works at the rate of $5 semimonthly.

While the site doesn’t have an easy way to cancel your account from what I could find, the live chat was easy to use and Linda helped me cancel my account quickly with no annoying back-and-forth trying to prevent me from doing so. Great customer service.

I used the live chat and I'm Impressed by the really fast response and was able to assist me with cancellation and refund. I only needed a report once. Didn't need to explain myself a lot. In just a few messages he located my account and assisted me.

Rachel assisted me via chat regarding a new account and it was a quick and painless correspondence. The misunderstanding was comprehended fully and the response was lightning fast which is appreciated. Kudos to Rachel and I look forward to future interactions with this firm. Thank you.

Information was provided in an expeditious timeframe and very easy to understand. Only thing I did not like was the recurring charge until I chose to close my account. I only used the account for one location, and unless you close your account, it is a monthly recurring charge whether or not it's used.

The representative was very professional and quick at handling my issue. I made one attempt to resolve my problem and it was done in less than 5 minutes. The representative asked appropriate question to understand my concern and resolve my issue.

Super easy, and Margaret who helped me made it a great experience. Took only a few short minutes to resolve the issue I was having. Margaret did a wonderful job. Awesome work all around.

I noticed recurring charges on my bank account and reached out through the chat support feature for assistance. I was informed that my refund was processed in less than two minutes, which was very impressive. I appreciate the prompt response and look forward to seeing the refund reflected in my account.

Using this site to pull information on a vehicle I was interested in purchasing was a breeze and the information provided was surprisingly VERY detailed for just being basic public info. However, there was a catch I wasn't aware of when putting in payment info so found out later I was being billed incorrectly. The chat agent I worked with, Amy, was amazing and very quickly resolved the issue proving that they not only provide a good product but will provide excellent customer service if needed. Will definitely recommend this site in the future to anyone needing that kind of info. Sure beats paying for $50 Carfax!

Positive experience with responsive customer service. I would definitely recommend Publicrecords.com to anyone looking online that is needing specific record information. I will keep your website ready in case I need to look up anything else in the future and appreciate your resources.

I kept seeing a charge on my card every month and I had no idea what or where it was from so, I did some history reading into my searches and found that I had subscribed to this site. I needed my account closed due to being charged for a service that I no longer needed, and it didn’t even take a minute to get this done. I greatly appreciate the timely response from you.

We wanted one person record information and for $1.00 dollar it was a good service. We did not want the bundle service. I have contacted your agent and he was able to refund the $9.95 dollar as we will not need the service again. The service was quick and seamless. Thank you.

David was very friendly and resolved my issue quickly. I appreciated the help that he provided. Didn’t ask questions or try to change what I wanted, which I appreciate so very much. Thank you again.

They subscribe you without your consent and charge you $5 every 15 days until you notice. The only way to unsubscribe is through their chat. Looks like their business model is to be intentionally confusing, hope people don't notice, and then make it difficult to unsubscribe. Stay far, far away.

That was the single smoothest customer service experience I've ever had in my life. Good job. You guys have a very quick, easy, and efficient customer service system without the annoying AI assistants. I would advise you to keep it that way, since it seems like you're one of the last.

Extremely helpful in the live chat support. My questions were answered and concerns addressed in a timely manner. When my questions were unable to be answered in the chat, I received an email in a matter of hours with the info.

I have been constantly charged for an unknown reason. I signed up for a one time payment and got charged 30 dollars extra but they helped me right away and issued me a refund for tomorrow. I’m not sure if I will receive it but if I do receive it I just do want to make it clear the live chat was very transparent, no delays, completely helping me to whatever possibility they could and they did exactly that.

Great! I was able to connect with a rep super fast. Katherine was able to assist me right away. I was worried I wouldn't be able to resolve the issue that was bearing weight on my mind, but I was greatly relieved by her firm action and confirmation.

Huge shoutout to the support team! I was expecting to spend my afternoon haggling with a chatbot, but I was pleasantly surprised to find a real human on the other end of the Live Chat. ​They answered my questions super fast and didn’t waste any time with canned responses. I went from 'stuck' to 'completely resolved' in less than five minutes. Definitely a 5-star experience.

Charles helped me quick and easy. Couldn’t ask for a better experience. It’s rare to see something get done so quickly that all you can do is give a great review. He cancelled my account and refunded me the money charge to my account.

I was confused about why I was still paying 5 dollars for a service I haven't used in months. Thought it was one time purchase. He removed my account and helped me all under a 5 min timeframe. Very fast and to the point, thank you.

Very informative website. I was looking up property information and Public had it all!! Very detailed and thorough. When I need more information in the future I will definitely choose Public!!.us. The website was very self explanatory and easy to use.

I needed to search for a single record. Nancy was very helpful in quickly cancelling my account so I could avoid recurrent charges. I did not find the information I was seeking (a will in probate), but your service was helpful in eliminating extraneous material.

I received the information I was looking for and as long as I am not charged for this in the future I will be happy. I only wanted to know how old the building I lived in was that I'm not interested in any further information.

The live chat solved my issue immediately without question, great service! I didn't realize that I was going to be continually charged for not canceling my account and was promptly refunded with receipts sent and everything. Also, I was thinking I'd have to wait a long time to get to talk to someone, but it's 11pm and was able to get instant help.

Ashley from customer support was very helpful in resolving and closing out my account. She quickly located my account info, details and was able to quickly answer my questions, without issue. Great customer service. Would highly recommend using this site/service. A+.

Response time to solve my request was quick and accurate. They knew exactly what to do and how to help me. They were polite and knowledgeable. I do hope that they reverse the last charge that I was unaware of. I reported the extra charge to the bank for a rehearsal.

Got what I needed but had to contact customer service in order to cancel my $5 recurring fee. Wish it was easier to do. I looked through the website my email sent me to and there wasn’t a direct link.

Real quick response and very convenient, thanks to my guy Russel. I'll recommend the service to friends if needed. Furthermore be sure to know what you're paying for and if mistakes were made they're happy to assist.

I must have forgotten that I made a subscription because there were some charge discrepancy. The support team was very direct and to the point. Thankful for their helpfulness and being able to resolve my issues.

I realized I was having recurring charges from public records in my bank statement, which I never intended to sign up for. I contacted their support group via live chat. Russel helped me clear up the issue within minutes and canceled the subscription for me. Quickest form of customer support I’ve experienced yet.

I chatted with Peter and he was very helpful and kind. I was very pleased with his communication. I was having a issue with receiving the wrong information and wanted a refund and to have any future chargers prevented. He checked on my account and made sure all my requestion was met. Thank you so much Peter for being so helpful, friendly and kind.

Charles was of wonderful help. He was quick and straightforward with treating my request and solved my issue in less than 10 minutes. I wanted to cancel the service and he did so simply and refunded me for the last charge. Very pleased with the system.

TOTAL SCAM. They will continue taking money out after cancellation. Time after time it went on for months, finally had to turn it over to fraud dept or my bank

The experience was great. Fast and Done immediately. The person on chat line came on immediately. They took care of my problem immediately. Polite and Knowledgeable. I shouldn't have to write a history to give the person credit for a great review for their help.

Interacted with Steven from the chat option of Publicrecords.Us and requested information on the recurring charge I was experiencing. I was frustrated because I had no documentation from the company about this charge nor confirmation emails or receipts that I had ever signed up for this fee. Steven helped me by providing documentation and refunding the fees. I will say I am still upset that the company was charging me and I didn't even have a monthly email receipt of these charges. The terms and conditions of the company site does not address this recurring charge at all. Steven was helpful but the company needs to be more transparent. I would not recommend the company to others but I appreciate the support I received today. 4 stars for Stephen, 1 star for the company.

Boy! I must have really been asleep when I went to your website. First, I was surprised to see two charges at the same time, each at $9.XX. Then more surprised to see another one on my credit card today. I didn't know why I got charged the first two equaling 18.??. Plus a $1.00 charge. But, I thought "That doesn't make sense, but whatever. I will just pay the total and not go through the headache of figuring out why." THEN, I saw the charge for today. That did it! I have to go out of my way to try and cancel when I didn't even know I signed up for a continuing charge. I don't consider myself to be that stupid. Did you make it obvious that I was signing up for a continuing charge? Because if you did, I SURE DIDN'T SEE IT. Sincerely, a very unhappy customer who will not suggest your web site.

The company kept charging my card after my one-time use of their site. Their charges were monthly at $5, then started to become twice/month for $20 each time. I called to request a refund and the representative was unprofessional to a great degree. He did refund, but not without my pushback for ALL previous charges, and he was not going to email the refund receipts until I demanded it. He continued to cut me off and push financial advice onto me about “checking my account more often with a fine tooth comb so it doesn’t affect business like this”. Terrible customer service, but supposedly will get the refunds within 3-5 days.

I requested to close my account. I worked with Carol, who was very helpful. I received an email confirmation that my account was closed. I do not like that they charged my credit card twice in one month.

This site is very Convenient. I was able to type my information and within 5 minutes I was able to pull up every detail I was looking for. I would highly recommend. One thing I would like to note is if you’re looking for the vesting on your property this will not give you this information.

What a wonderful service! For very little money, I was able to learn everything I needed to know about a local stalker. The data was accurate and very thorough, and the report was completed in a very reasonable amount of time.

I only used my account the day I opened it. I wanted to do more research but it’s difficult to find the time. Too expensive. Maybe an option for pay-per-search would work better for me.

I just closed my account because I realized this company has been recurrently charging my card for some "access package" that I was at no point made aware that I was paying for. I was under the impression that it was a single 5 dollar fee to access one report of my choosing, but apparently that was not the case. The total lack of transparency is pathetic.

I needed to get a quick report while I was filling out something on myself for my church. It was really easy to do with the site. I might’ve sent signed up for an account which I don’t need. But their customer service chat Person helped me immensely. Wow, keep up the good work.

I "chatted" with "Ronald" today about my account, where I thought I was wrongly charged on my account. He asked me a few follow-up questions and was able to issue me a refund for the charge. This made me very happy. Was less painful than I thought it would be. Sign me, Happy

Ryan was great. The best. Patient and attentive. Good with follow-ups. He gets it. Promote great talent from within thus promote Ryan. No diddy. For real, he was good. I think his attentiveness and common sense approach sets him apart.

I got what I wanted withing seconds. No hassle. All action. That's what I wanted and that's what I got. My wife wanted to do a background check on someone, not realized that there are more efficient methods and my card was being charged month over month without us knowing. I found out today we'd been paying per our agreement, but I asked for cancellation and this months fee be refunded. No questions asked, the request was fulfilled.

Virginia-Customer Support was quick to locate my account via chat and my request was completed very quickly... Less than a minute. I was given a confirmation number for record. I appreciate the support.

Love the live chat. Live chat was very fast and extremely helpful. Got right to my need and issues right away. Took care of my concerns right away.. Excellent service. Will use live chat again for sure in the future.

I don't appreciate the hidden fees. I didn't see anything like that on the initial report unless it wasn't small print. It's very deceiving. I was getting charged after charge on my account and I don't appreciate it.

Nice went straight to answer me and helped me with my issue. Answered me right away as soon I asked and cancelled my membership right away and I didn’t wait long at all, other times I am on the phone for an hour with customer service.

Very knowledgeable and courteous representatives. Quick and efficient response! Questions all answered via chat quickly and succinctly. Search itself was easy and helpful. Closing account occurred with no issues or conditions.

Very helpful. Provided a lot of information that I needed. When I no longer needed it, I canceled my subscription and that was very easy to do. Customer service was polite, courteous, and quick to respond. And swiftly took care of all of my needs.

I asked for assistance in cancelling my account and it was done almost instantaneously. No hassles. I used the site while I was looking for information and then didn't need it anymore. It was helpful.

The rocket people I ask for the size of my property and I think they charge me like $55. I’m 72 years old and they continue every month to charge me until one day my son look at it. When I call they don’t care. Just do want the money?

Didn't realize I signed up for recurring charges. They helped me promptly and refunded me the latest charge. Use the chat feature & contact a live agent for quick assistance.

I signed up for a membership accidently and they cancelled without any issues. Most of the time I have to cancel my card but not this time. They made the cancellation so very easy....

I accidentally signed up for a subscription and it charged my card on my reporting date which caused me stress. I contacted customer service and a representative quickly responded and resolved my issue even refunded the money. I appreciated the quick response and willingness to help.

Associate was prompt and tended to all my needs. Could not recommend a better employee. If anything they deserve a raise! I would say with my experience, I could have read a little bit more into what I was paying for or possibly have a prompt to confirm that customer knows what they are paying. But other than that customer service was phenomenal.

Thomas helped me by listening to my concerns and helping me feel heard. Thanks Thomas! You took the time to look into my account and took initiative to help with closing the account after I no longer wanted.

Well I thought I paid a one time fee, but noticed that was kept getting charged. So The Live Chat person, I think Andrew helped to stop any future charges. I was annoyed that it wasn't clear to me that I would receive a reoccurring charge. Perhaps clarity as a person is signing up would avoid extra time to get it shut off.

I appreciated how the customer service is 24/7 and easy to access. I wanted to close my account and chose the live chat option. The chat agent located my account and helped me resolve my issue within five minutes.

Great information to have. Wasn’t exactly what I was looking for but valuable information and easy process. Wasn’t a fan of the additional charges but it was still reasonable for the easy format. Was hoping for a survey and some drainage plan records.

I reached out to customer service about monthly charges that I did not authorize nor was I aware of. The person helping me was very patient with me as I explained the situation. They did an excellent job helping me out and I was granted a full refund.

Customer service was GREAT! I had some billing issues and the representative was very helpful in assisting with and resolving all my questions and concerns! I would definitely recommend to family and friends!

I found out that I was being charged for a bundle report package that I was unaware of purchasing. When notifying the company they were quick to resolve the issue so Thank you on that part of it. But in future they need to be more transparent about what you are being charged.

He was super fast with helping me. He provided information very quickly and resolved my issue. He provided information as was able to locate my account very fast. He explained my charges and was able to close my account as I requested followed with an email confirmation as well.

I didn't know I had signed up for a charge of $20 a month -- thought it was 1 record for $1 -- so when I saw the charge on my credit card bill I went to the site with live chat. Ryan found my record immediately and canceled the $20 charge and canceled my account, all within about 3 minutes.

The process for opting out of the monthly service fee was fast and easy. Gary, the representative did a great job. The process was a lot easier than I thought it would be. I would recommend this service to family and friends.

I went in asking for a refund for a charge that I was unaware of and Samantha provided great support and got me my refund. It was some of the fastest support I have received in a very long time.

I had a great experience with this customer service agent. They were friendly, professional, and responded in a timely manner. My issue was handled quickly and efficiently, and they made the entire process smooth and stress-free. I truly appreciated their helpful attitude and clear communication throughout the interaction. Thank you for the great service.

I was able to find all the information I was looking for, and then when I needed help with my account, I was quickly able to be helped to get the issue fixed. I was on the search for information that I couldn't find anywhere else, but I was quickly able to find it here. And when I had an issue, support was quick to fix what was wrong and I didn't get the run around with them.

I used this service to look something up. I was charged $10.95 for a one time search. I thought I had inadvertently purchased a membership. I did a live chat to make sure. Their customer service is excellent and very fast. I wish everyone's customer service was this fast. They told me exactly what I needed to know.

Loved this site and the customer service. Very informative and helpful. I was Able to find information about myself as well as family members that WE DID NOT KNOW! A boyfriend of mine lied about his past and I found out he was married.

I used this for a single search but it seems they charged me for a bundle. I chatted with them to get that reversed and refunded and they did so quickly. I was not expecting to have ongoing charges but the Chat function worked well for me.

There were additional charges were charged to my account. So I contacted for that issue. My issue was resolved. The person in chat was very helpful. He resolved the issue to my satisfaction. I appreciate your business.

I requested one record in October the website said the first record cost $1. It was easy to access and helpful to me. Today, months later I discovered I’ve been charged $20 a month for a subscription since my first dealing with Publicrecords.us. I have no need for ongoing records and am very careful about what I subscribe to. No way I approved an ongoing subscription. I contacted my credit card company immediately and filed dispute. Afterwards I looked up my records from October last year and reached out to company directly. Like other reviewers, the company immediately said they’d issue a full credit except for an initial $15 charge that they’d have to return with a paper check??? The speedy response was good, perhaps they realized they had/have dishonest employees, but they did not explain how I was subscribed initially.

Wonderful, helpful - no hassle customer service. The agent was very friendly and made it so easy to cancel my subscription. I wish all agents were more like this. Very knowledgeable and the end goal was customer satisfaction. Thank you again!!

Using the chat function, Ryan was able to resolve my issue immediately and effectively. I erroneously signed up for a subscription package, Ryan refunded the payment and cancelled the subscription straight away.

Peter was efficient and super helpful especially in a frustrating moment for me. If not for his help, I would have still been charged bi-weekly for a service I utilized once. Not only was he fast but he detailed the charges and I was able to refund me for the charges made after my initial purchase.

Using the website was straightforward and easy, customer service chat was easy to use and understand, very quick and effective. It didn’t have the information I needed but overall a great website to have in the arsenal for public record things.

I was very impressed by the prompt customer service. I was able to get my refund within 10 minutes today. I had no idea I was getting charged for extra add-on and the person helping me was very prompt and knowledgeable.

I utilized Public Records searching for information on a person. The information was very helpful. I submitted my credit card information to pay for the service provided by Public Records. My credit card was charged for the stated amount. Two months month later I noticed a charge on my credit card from Public Records. So after looking back I saw that it had happened in the previous month as well. So I contacted Public Records and via the live chat option. Paul was extremely helpful in resolving it. He canceled any further charges from happening and also refunded me for the 2 charges that were on my credit card.

Please do not use Publicrecords.us. The site states $5.00 for a public records but they continue to charge your card $5.00 every 2 weeks. Publicrecords.us is a scam site. Do not use this site or give them your card info!!!

Several Charges appeared as an alert on my phone. Also, I did not realize this was a subscription service. The rep assured me that two of the charges were declined and I was only charged $9.95 and the $1.00 access, which I was totally fine with. So Peter closed the account and assured me no further charges would appear. I was very happy with his speed and knowledge of my confusion.