PublicRecords.us Reviews

Said one time charge of a dollar but changed me $20 for “the platform” that was not disclosed at the time of purchase. They charged $41 in total in a month and never disclosed it was a subscription. I'm sure they just would have kept charging too! Scam!

This is an accurate and fantastic service. I got the report I needed and when I accidentally signed up for a reoccurring subscription; they cancelled and refunded me with no issue. Amazing information and customer service.

I went on to the chat from the website. I put my email and name in. Timothy on the other side of the chat asked me what the issue was. I told him that I was subscribed beyond my knowledge and would like to be unsubscribed and given a refund. He was a gem and hooked me up, saying I should have that refund soon. He asked if I was satisfied and I said I was.

Excellent & prompt, reliable service. A reputable company that people can really trust and rely upon. They have been trendsetters in their offers and packages and exceptional services. They deserve a review that is also reliable.

I needed to learn more about my property and I got the information I needed regarding my property in a timely fashion. The customer service was quick and responsive when I needed to unsubscribe from the service.

Debra was extremely helpful. She answered and cancelled my subscription immediately. I will be refunded the amount charged on May 6 back to my account. I will use this service again if needed in the future.

Virginia and customer service was wonderful on the chat, answered all my questions, and helped me with my account. I was having difficulties with canceling on the website, and she was able to complete it for me.

Easy and effective! Anthony was very fast, and I got my account cancelled in a second. I didn't know I already had an account with one email, and I created a different one by accident. It was very simple to close one using the live chat.

Wasn’t aware there would be a $30 fee on top of the $1 mentioned to access the site. Feels sneaky and predatory to not mention this beforehand. Also, was charged another $7 by accident because I clicked a link and there was no confirmation or extra steps to ensure I wanted to do that. Overall not an easy website to use and not clear about the overall process.

Thank you for your excellent service and response for taking care of this issue. Now that I am older than 80, I really didn't know what I was doing, but you were very helpful in helping me take care of this matter.

I have an excellent experience with PUBLIC Records; the site is very accurate, and it was easy to close the account afterward. I used it to locate and delete my personal records. The assistant was friendly and helped me achieve my goal.

I spoke to Susan. I was under the impression that I would only be charged $1 unless I requested a report. I never requested a report and was still charged $30. Susan immediately rectified the situation and I was told I will receive a refund in 3-5 business days. She was fast, efficient, kind and helped resolved my problem immediately! Thank you, Susan!

One of the most egregious sites I have ever used. I authorized a $1.00 charge, and they charged me that, plus $30.00 & tried for another $7.00. All I was looking for was the legal description of the property, and I didn't even get that. Plus, the 3-5 days for a refund is ridiculous, as they could just cancel the sale and the money automatically goes back without the wait.

I used the chat option and was helped by Virginia. She handled my concern promptly and took care of my issue without any further issues. I would be happy to use this service again.

I was help, she did a good job. I’m satisfied. I’m very satisfied with the job that was done and canceling my subscription. I will recommend to family members and friends. Overall the help was quick and on point and I got a confirmation number instantly. Thank you and have a nice day.

Succinct and to the point - quick and positive approach, I like his style and support, Good staff and very friendly in approach, I like the attitude and outcome. Overall I like the individual and his demeanor

The easiest thing to have done without all the hassle. Have been working on closing 3 estates and getting the run around for the easiest things. Thanks so very much. Yvonne. Also the information I was requesting was easily available and accurate.

I was assisted immediately and my issue was resolved. I did not realize this was a subscription service and was being billed $9.95 a month for something I utilized once. However, my request to cancel was not disputed and I received a confirmation to cancel.

Quick fast and very easy to find the info I needed for my vehicle. And customer service was top notch. Definitely a go to for information when needed and needed in a hurry. I was able to get the title and vehicle history with no issue.

I wanted my account closed and to stop receiving a monthly charge. Donna did it in less than a minute without hassle. She was efficient, friendly, and professional. Nothing about her performance was unsatisfactory.

The chat was efficient and didn’t argue with me about getting a refund and closing my account. I do not like that the website advertises $1 to get the info you want and then automatically signs you up for a $20 subscription. The agreement they show you is miles long and there should be a simple summary saying what you’re getting and what they are charging. Feels like a con.

I contacted customer service chat because I had used PublicRecords.us for a tenant background search. I was lucky and my first prospective tenant was a match. I did not realize the subscription auto billed every two weeks. Kevin made sure to explain how it worked, cancelled my subscription and reimbursed the fees.

Susan was great in helping/solving my issue regarding recurring charges. I had a recurring charge for the public records after chatting with her, she quickly understood the problem and cancel the recurring charge, also refund the recent charge.

They did very well, efficient and fast and did a timely set of responses fulfilling everything I asked for. They did a good job.

I was going through my bank statements and realized I had never canceled my account - I'd thought the charge was for something else then looked back through my statements. In a panic I sent a message and Timothy was quick to respond. Although I haven't used the account in months (because again, I didn't realize I even had this service still) I knew I would not be able to get a full refund. I chatted with Timothy and he was quick, efficient and extremely helpful. :)

I initially rated low because I was auto enrolled in a monthly subscription when all I wanted was a one time $1.00 search but I rated 3 stars because customer service was very helpful and Sharon was able to quickly support me in canceling the subscription. They made it very easy.

I didn't utilize the site so I can't review on that however, the customer service was fantastic. I didn't have to waste a bunch of time getting to the bottom of my issue. They were efficient and solved the problem.

I needed help on wondering why I was charged again for a fee. Amy - Customer Support helped me out and we ended up closing my account. I guess the $20 charge occurs because my account was opened? I was not aware of that but it was good to get this situated. I appreciate all the help needed.

Just needed to cancel my subscription and thought I had taken the proper steps to do this previously but noticed I was still getting charges. Went to the live chat and had it confirmed for cancellation within minutes. Customer service is great. Thanks for the assistance.

Noticed a charge on my account. The agent (Peter) very quickly looked into this, reversed and resolved the issue without any hesitation or unnecessary questions and removed me from the list. Many thanks.

Pamela was very prompt at cancelling my account that I never meant to subscribe to. Watch those popup windows when you use this service. They'll get you. They got me. I didn't notice for a month. Never ignore the popup ad!

Everything was great - I was easily able to use this to find essential information regarding my home. My only complaint would be that the the service wasn’t very clear that you would be signing up for a subscription. That said cancelling was super simple and the people were super nice. I’d happily use Publicrecords.com again!

I used the chat feature to talk to a customer representative to clear up a billing issue. I was connected to a customer representative within 1-2 minutes. Nancy helped me out and fixed the problem immediately and issued a refund to my account without giving me push back of any kind. She was very nice and solved the problem quickly!

I was charged $1 to do a one time search, but $1 and $30 charges showed up on my bank account. So I reached out to customer service immediately, and they, THANKFULLY, refunded the $30 and closed my account. I never saw anything anywhere about agreeing to a $30 charge. Thankful for the prompt response on closing the account (which I didn't intend to open) and refunding the $30 charge.

Rachel was adept and affable. She is a highly effective member of your organization. I think more folks would use your service if they got the kind of customer service she provided. For me, when looking for assistance in dealing with an issue, I am looking for someone who can pinpoint the issue and make it right. She did that well here.

The customer service agent took care of my request immediately, and I appreciate their help. Very efficient and friendly. I accidentally apparently signed up for more than I realized, and I did not want it and they took care of.

Ryan was very helpful to cancel my account. I was very disappointed that I was charged $20 two times plus a $7 fee for a report I didn't need. It is my fault to ever give my credit card for a report I didn't need. I was getting my taxes together and wanted to find out a the 2025 deductible amount on my car registration. Now I have probably paid as much as the deduction.

Ryan did not make me go round and round. Took care of my issue directly, professionally, and had all knowledge required. Very professional and if every live agent was like Ryan, this world would be a better place!!!

I am only giving 3 stars because I should have not been charged in the first place for a subscription. It was not clearly stated that I would have a monthly package. I thought my card was hacked and called the bank. They said this happens all the time and this company is really bad for doing that. Thank goodness it wasn't too hard to get it refunded.

I wanted to cancel my subscription, and ask about my payments. Sarah was very helpful, and extremely fast. She does her best to help, and makes sure I don't need more. I expected half of the help she offered. Amazing Person!

They were quick to help me cancel my subscription when I no longer needed it. And I can appreciate that since many places make it so difficult. I recommend using them. I was wondering why I was being charged. They broke down my charges for me and gave me a confirmation number that it was closed. And this was all through the live chat feature.

My experience was a positive one, So very helpful. I will recommend these services to my family and friends. The information I received was more than I expected, very accurate. I reached out with the chat feature and had my concerns handled very quickly.

I asked to cancel my subscription to PublicRecords.us and that was done within minutes. Thank you for this service!! Everything went well and my account was canceled. The on-line chat went very well.

I received help with no issues and got my refund as information to me I was not aware of the verbiage. So they refunded me back my money for the basic inquiry which I thought was $1.00. So for the misunderstanding I was issued refund.

Fast working customer service and issue of refund for any accidental subscriptions. Used once to get a motor vehicle report, but was later charged for a monthly subscription, they issued the refund and closed the account immediately.

Incredibly fast customer service and very respectful. Even though I had made a mistake they were able to fix it very quickly without any malice or arguing! Great business practices! I was able to contact support and have my issue resolved both times I reached out in less than 5 minutes.

I had exceptional customer service Both when I was using this service and when I went to cancel it. There was no hard pressure to stay. There was nothing saying, "We have an offer for you." They simply canceled my account and then let me know.

Very short and sweet. I appreciated that they took care of the problem immediately. Very smooth transaction. I no longer needed the services and they didn’t try to convince me to stay which I genuinely appreciated.

I had some charges that I didn't approve. Upon speaking with your CSR, she quickly returned the funds back to my account. Thank you. If I need your services in the future, I will know where to get the information.

I recently had an excellent experience with Richard’s customer support and wanted to share my appreciation. From the very beginning, Richard was professional, patient, and genuinely helpful. He took the time to carefully listen to my concerns, answered all of my questions clearly, and made sure I fully understood the process before moving forward. What impressed me most was his responsiveness and attention to detail. He followed up promptly, kept me updated throughout the entire process, and showed real dedication to solving my issue efficiently.

I appreciate the quick response and help provided today, I wasn't aware for monthly recurring charges and was helped in solving the issues I was facing. Was very quick to respond and had a great service of help.

The customer service agent was quick and explained everything. Even though the charges weren’t very clear when I ran the report, the customer service rep explained everything to me and still offered a refund.

Thank you for assistance in closing my account and refunding the $9.95 charge. It was a quick and easy chat with a helpful representative, Pamela. Thanks again. Very friendly and easy to work with. I only needed one report to find out information about a property. This was very helpful.

Easy to work with when you need to cancel. Hopefully this is actually cancelled. Hard to believe many companies these days but we'll see. I will use them again if it is cancelled as requested. I just cannot use the service right now.

Quick and painless resolution to my issue. Addressed my concern kindly and politely and the whole thing was resolved in a minimal amount of time. Much appreciated.

I did a record search for one record today for $1 and did not require anything else. I was charged $30 as well as the $1. I inquired about getting the $30 refunded and Anthony was EXCELLENT in helping me get this resolved. He was fast, friendly and professional.

I got the necessary information that I needed, but I neglected to cancel my subscription afterwards. When I contacted them to cancel and get a refund for the most recent charge, it was taken care of hassle free!

Helps locate things you forgot or never knew about. Customer support is also helpful and understanding, it was quick and to the point. Would recommend if looking for all sorts of records. It's a great website.

Mary was very courteous and helpful today and took care of what I need. Fast and friendly and I was completely satisfied with what I needed her to accomplish today. I will continue to use the Public Records website in my future needs. The info on this website was very helpful and aided us in our search for our granddaughter we had not seen in 18 years.

Great service from start to finish! He was highly professional, accurate, and extremely punctual. Every detail was handled with precision, and the entire process was smooth and efficient. Their reliability and attention to detail truly stood out, making the experience stress-free and enjoyable. I would highly recommend their services to anyone looking for quality, dependability, and exceptional customer care.

Excellent customer assistance. Very professional. Knew exactly what I needed. Very courteous and helpful. Handled my situation in a very timely fashion. Very much appreciated their time and support. Would highly recommend their service!

I had gotten on Public Records to see what my house was worth. It said it would be $1. I paid that and got the report. I just noticed I was charged the $1 plus $20 and the following month another $20. I got on live chat with Anthony and he was able to close my account and refund my $40 as he said it was part of the report package, but I had not signed up for any package. I appreciate his quickness and his helpfulness in resolving this issue.

I no longer needed services from PublicRecords.us, and the helpful person on the live chat helped locate my account and help me cancel. I will absolutely use Public Records again if I need information.

Paid for one property report, not only did they overcharge me ($25 instead of $20 as stated), but without any wording that it was a subscription or that I was signing up for reoccurring billing they continually charged my credit card. I only received a receipt for the initial report all other emails were labeled “receipt” and then said nothing except “This is a reminder that our property records database remains accessible through your account. No action is required at this time.Thank you, PublicRecords.us”

This person helped me with everything I needed. I'm very satisfied & I appreciate everything that was done for me. Finding good customer service is hard to come by. I was overcharged & they helped me get everything resolved.

The person I chatted with today was very responsive and handled my request immediately. Refund has been issued for an automatic payment and the chat person helped greatly.

I had an outstanding experience with PublicRecords.us and wanted to leave a review because great customer service deserves recognition. The moment I reached out through their chat support, I received an immediate response from a real person who was professional, knowledgeable, and ready to help. There was no waiting around, no getting transferred multiple times, and no frustrating back-and-forth. They quickly identified the issue I was experiencing, explained exactly what was causing it, and fixed it almost immediately.

You took $30 undisclosed from my bank account when stating it would be a $1 fee for the record. I want my money back now.

When I received a notice from my bank of a new charge from Public Records, I thought I may fall into an unexpected and hard-to-cancel subscription. It's not. After logging in and start online chat, a customer representative immediately came to help. Kevin, the customer representative, quickly understood my case, explained the old and new charge, per my request, he helped close the account and stopped future charges, and will send my current package to me for free. Great services.

Margaret helped me very quickly and efficiently. All problems handled. I had trouble closing my account last month and was then charged again this month, so I needed it closed. I went smoothly. I opened the live chat, submitted some info, and completed what I needed to within minutes. I would recommend using the live chat for other customers if given the opportunity.

I appreciate the quick response. How effectively and quickly she closed my account. I thought I was only gonna pay a dollar and ended up paying 20 and did not wanna be charged again. My customer service experience was great. I did not like that. I was charged more than what I anticipated paying. I didn’t even get what I wanted.

Your services were satisfactory; the only thing I found unclear was the way your billing process is set up. First, you charge $1 for the report, next, I was charged $7 for a download and finally, I was charged $15 to download it. All I needed was the download.

I have had to use the Public Records site a couple of times this year, and it has helped me obtain the information I was looking for. In the process of searching, I accidentally clicked some membership that I did not need. They were helpful in crediting that $ back to me. Great service!!!

Needed one $1.00 report and did receive it with all the details I was looking for. Required to check monthly $30. billing, which includes 720 reports, in order to receive the one report I needed. Checked the box, received my report, then canceled the account via chat and received confirmation that it was canceled.

Sharon was so nice and so quick to help me. I really appreciate it! She explained the charge to me and was help me get my account closed for future charges. I will use again in the future. Thank you so much!

Deliberately deceptive business practices. Charges fees more than once a month while hiding the subscription from customers. The site is not one that should have a subscription in the first place. Even after replacing my card the charges continued without my consent. Nothing but scammers. Avoid at all cost.

I was pleased with the service that this site provided. I got what I needed, and I was able to verify the information provided. Once completed, I was able to finalize my dealings with the site efficiently.

The customer service department is great. The chat agent Shirley was very helpful and did what I needed her to do in a matter of minutes. Did not like the monthly charge of 20$. My own downside. The continuous fee once you’ve pulled a record was not disclosed. Other than that the site is perfect.

I signed up for a one time use, and noticed I was getting charged monthly. I requested help from the live chat, whether it was a bot or a real person, they helped me quickly close the account with no issues.

I must have made a mistake and ordered property service. I have been paying the monthly payment and finally figured out in cancelling by using the web service. I found your phone number and link to address my problem. I used the website and my representative helped me this morning and I am truly grateful by fixing my problem. Service was perfect and I wanted to write to let you know... I am happy and relieved that the w/d is canceled. SERVICE was perfect. THANK YOU...

Was not aware I was signed up for a recurring subscription until I was charged another time. I reached out and made contact about the matter and the account was closed and charge removed. Appreciate the helpful agent but did not like the ambiguous method of securing a membership.

I needed the records check after my family and I were involved in a bad car accident. After getting the report, I got charged a second time (due to the report being constantly updated every day, though I didn't need it anymore). Contacted customer service, and Susan was quick, efficient, and sharp as an arrow. Solved my problem in mere seconds.

I had the distinct pleasure of speaking with representative named Jerry. He was amazing very professional very helpful. He answered all questions that I had in reference to my account. He is an asset to your company.

Good service. Got the information I wanted. Charged me $30 more than I thought I was paying but immediately refunded when I pointed out. I appreciate that. They didn't make me call my bank to dispute. They took care of the additional charge immediately. That type of customer service means a lot in today's world.

Helpful report and excellent customer service. Chat support was great when I had questions about my charges. Was able to resolve it very easily. Good service is you need a report on your property. Thank you.

Ryan was absolutely awesome — he solved my concern in less than 5 minutes! The entire experience was smooth, professional, and incredibly efficient. I truly appreciate his quick support and positive attitude. Great experience overall!

This service is great to get every detail of that car you have questions about. I think the $30 a month is a bit much but you rather pay this for a couple months till you find the car you want than no having the information this service provides, especially since is very detailed! But a dealer. This is a great service.

I ordered a property report and only needed one property report. Somehow, my account was charged $30.00 extra dollars to have access to pull reports at my convenience. I did not need this feature. Ryan was extremely helpful and resolved my issue immediately! Great customer service!

Carol was very helpful in resolving my issue. She was able to find my account and provide me the solution needed and additional details for my inquiry. Thank you again. Glad to have ask for help right away.

Using the Chat function worked well with addressing my bilingual question and resolving my concern around a pending charge to my bank account. I appreciated the thoughtful, quick, and efficient response.

Gave great service and prompt response to my inquiry. There was a misunderstanding regarding the service. This particular service was explained to me. I never got the hang of this site. I didn’t even receive the information I was seeking.

I chatted with Mary about recurring charges on my account that I did not intend to subscribe to. She was helpful and courteous in getting those charges refunded and closing my account. She didn't initially offer a refund, but after reviewing my transaction and system access, she didn't push back on my request for a refund.

Today, I checked my public records and had some issues with the transactions. Contacted them via live chat, and they were very quick to respond. They solved the problem in almost no time. Satisfied with their service. Thank you so much for the service.

This website was very helpful in finding the information I needed and was easy to navigate. Their customer service is top-notch, and I would use them again if needed. I highly recommend these services.

I was charged for something that I did not consent to. The representative helped me figure it out and was able to process a refund. I was trying to locate the deed to my house because after I moved in nothing was sent to me. And for whatever reason when I would click on getting the deed in my county it somehow redirected me to this page of this website. And I'm currently sick so I have a little bit of brain fog and I didn't completely dig into what I was getting. So I assumed I was paying for the deed because the website is almost exactly like my county's website and then after I looked at the charges I realized this is not what I was trying to obtain.

Sharon answered my questions, but Public Records is a total bait and switch operation. Looked like you are only being charged one dollar, and you charge 30 for basic information I could of found on my own. But, not her fault-- She was very professional.

I thought this was going to be a one time charge for use of public records and it turned out It was a monthly subscription that did not want and with your help. You have deleted my subscription. The report I originally received was the only one I wanted. I did not want a monthly subscription so I want to cancel my account. You cancel that for me so thank you very much.

Good speed and response time. Was highly satisfied with Steven's assistance. Instantly processed my request and was prompt and did what was needed. I thank him deeply! Would recommend the service. I will come back again when the services are needed.

Russel was very helpful this evening canceling my account and I really appreciate it. It was easy to sign up and after starting my search, I decided I didn't want to continue and was able to cancel with equal speed and ease. Which unfortunately isn't always the case.

This PublicRecords service helped me research a property in question. The chat support was quite good and helped with navigation of the site. I will consider using it again in the near future. Thanks!

Today I opted to cancel my subscription. Then I asked if I was eligible for a refund and I got an answer right away. Wow! The agent responding to my question was on top of it immediately. I didn’t know that I could get a refund, so that made my day!

Super easy to resolve my issue. So glad for the chat option. It is so much easier to do it this way then to have to call. This was my first time using the site and it was great! Would recommend to anyone.

I had a great experience. They gave me good service in a quick manner and made the whole process very simple. Sometimes, things like this could be very stressful so I’m very appreciative of how smooth it went.

Was taking care of quickly. This was the first time I used Public Records didn't know what I was doing. This was taken care of without a problem.

Victoria with Customer Support was exceptional. She was quick to respond, clear in her explanations, and extremely thorough in guiding me through the entire process. She made sure all of my questions were answered and that I fully understood each step before moving forward. What stood out most was Victoria’s professionalism, patience, and attention to detail. She turned what could have been a frustrating experience into a smooth and stress-free one. It is obvious that she takes pride in her work and genuinely cares about providing outstanding customer service. Employees like Victoria are a tremendous asset to your company. Her knowledge, efficiency, and dedication deserve to be recognized. Victoria has absolutely earned a raise and should be commended for the excellent support she provides.

I was puzzled about a charge and used live chat to understand it. I received a response quickly. This exchange was easy and very helpful. I was pleasantly surprised. The questions were to the point and I didn't need to wait long for an answer.

Ashley was a great help today. I let her know what was happening as I was charged $20.00 again for something I had ordered last month. I did not realize when I retrieved public records there would be an ongoing $20.00 charge. She explained why and asked if I would like to cancel the account, so as to prevent further charges. I said “yes” and she did so with any pressure.

The customer service was amazing, and they were able to resolve my issue within minutes. They were able to locate the issue and figure out how to help me without any delays. Thank you for all the support and patience.

The Customer support representative Russel was quick, attentive and answered all of my questions. I appreciated the quick response time and efficiency in his efforts to help me close my account. Thank you again!

I did not get any information from my data request, but your assistant was very helpful in closing my personal account. I cannot say whether this site is helpful overall or not. Good luck in your search.

Very efficient work. Quickly resolve all my issues. I only need to cancel the recurring charges from Public Records website. I could not find the correct place to stop that myself, so I used the chat box on the website. The customer service is very easy to use and communicate. Susan helps me with the issue and finishes it in less than five minutes.

The payment schedule is extremely confusing and scammy. The details don’t clearly state what you will be charged and that you will be charged on a monthly basis until you realize what is happening. They do not send email receipts when you are charged monthly either. Customer service is friendly and efficient, probably because this is the scam they run and their whole job is to close accounts for people who don’t realize they’re being charged monthly.

I requested information on my account, specifically asked if I was charged a monthly fee. Amanda was very proactive and researched my account. She found the four charges posted and provided information on each charge. That is great customer service!!!! Thank you for training your staff.

The website is clunky and once you enter your card, be prepared to be charged $20 each month, no matter how many times you uncheck that box. I only needed the $1 report and yet, I got a $20 charge as well as a $1 charge. Then another $20 the following month. There was no way to access info in my account either - I had to use their chat to cancel.

I asked for a single report for $1, It actually cost $28. a month later I received another $20 dollar charge on my card. I asked for and received a refund. I guess they signed me up to a subscription, I definitely did not want, need or ask for a subscription. Seems like a scam to siphon as much money as possible into their business model

It was nice getting a live person to chat with right away. I didn't realize what I signed up for was an ongoing service that was going to continually charge my account. I was able to get my account cancelled quickly and easily.

I used their service to look up a record on my house. It cost 5 dollars and a few months later I noticed a couple 20 dollar charges on my card. I guess somehow I was put on a membership that cost 20 per month. I reached out to support and asked for a refund and that I never authorized to be on a reoccurring membership. They refunded the money no questions asked and cancelled the membership. This shows me they care more about customer service than the bottom line. Great way to do business.

I spoke with Paul and he was a great help. He was able to assist me and give me the help I needed simply and quickly. I had a problem with my account and he was able to find it and fix it quickly. I appreciate his help today

Agent was fast, efficient, and helpful. What I asked for did not need to be explain a million times. The agent read the request for help and took immediate action. The account was found immediately and the request for help was very quickly done.

Very intuitive and easy to use. Easy to cancel the subscription if needed. Support was readily and immediately available; more importantly it was useful. All in all 10/10. Would review Public Records again.

Charles, was an outstanding customer service rep. He went above and beyond. Wish there were more reps like him in the business. Thank you Charles for a quick resolve to my problem. He showed above average professionalism and understanding your company guidelines. His response to my questions were prompt and professional.

I got an agent online very quickly regarding my request for Customer Service. The issue I was concerned about – canceling my subscription – was handled promptly and efficiently. [It was such a brief interaction that I genuinely don’t have more to add]. Thanks.

Anthony was the goat, make him the CEO of Trump mobile, president, king, senator, and he deserves a 50$ Amazon gift card to treat himself. Also I think you guys should disclose the 30$ charge rather than keeping it hidden. You guys made it so I almost couldn't put food on my plate tonight, thankfully Anthony understood the situation and handled it professionally. W's in the chat for Anthony!!

I received a quick response when disputing a charge. I was not aware that I was signing up for a recurring fee of $20. The issue was quickly resolved to my satisfaction. I received detailed feedback that helped me in determining what occurred.

Like many internet services, it appears to have a single charge to access and download a record but you are actually signed up for a full year of monthly billing. Sites that do this should clearly state that using their services automatically signs you up for recurring charges. This may be legal, but it is not really ethical.

I would like to say that Nora was quick and helpful today. She assisted in closing my account. I do want to say that the report I received was helpful, however. I did not realize that this was a subscription at that time. I was charged $20.00 two more times. But I am hoping that speaking with Nora has closed my account.

I was charged a subscription fee for several months. After I discovered this, I went online expecting a lengthy process to cancel, but to my surprise, they canceled and refunded my money within 5 minutes. Chat agent was very helpful.

I didn't realize that I'd signed up for a recurring service (this wasn't made clear, and I expected to be charged the identified amount- not $20). I didn't dispute the initial charge, but then I noticed an additional $20 charge for May. I signed in and received a very quick response and appropriate resolution via chat. Easy to accomplish, and the person I chatted with was professional.

The information provided by PUBLICRECORDS.US indicated a one-time charge of $9.95 for the requested record. My account was also charged $7.00 for the PDF because their online record wouldn't open. Monthly charges appeared, totaling $46.85. If PUBLICRECORDS.US shared with me that it was a monthly service, I would have declined. Once I complained to customer service, they did refund the last monthly payment and closed the account. I tried to complain to the BBB, but they are not an accredited company.

Susan from customer service was very helpful. Thank you for having her there in the service team. Very fast and efficient in her work. It’s always good to have someone who is kind and accurate regarding customer work.

Charles did an amazing job helping me, and I truly appreciate the outstanding customer service he provided throughout the entire process. From the very beginning, he was professional, patient, understanding, and genuinely willing to help. He listened carefully to my situation, understood my concerns, and made everything so much easier for me without giving me any issues or complications. It is rare to find someone who treats customers with such kindness, respect, and professionalism.

Thomas did great. Answered all my questions and solved my issue. He was efficient and fast. Although I’m not too happy with this site, their customer service was phenomenal. Fast, efficient and reliable.

I chatted with Charles and he was able to quickly end the recurring monthly charges that were hitting my account due to the initial report request that I submitted. He was very professional and helpful.

Loved the easiness of navigating the site and lack of pops, ads, or anything convincing me to buy one more thing. I accidentally purchased something that I didn’t need, customer service was quick to respond and offer a refund. Not only was their customer service helpful, the site was 10/10!

I had an issue with an overcharge and he helped me close my account to prevent further charges and issued me a refund since the charge was unauthorized.

Service was excellent. Super easy process to obtain the desired public records. All information was accurate. A few weeks in, I noticed I had an issue with billing (multiple charges). Customer Service immediately handled it - corrected the issue on the spot. Highly recommend.

Ryan was super helpful and efficient! I contacted customer support through the chat system and was initially concerned about going in circles with a chatbot. However, I told him my issue and received quick and fair service. Thank you Ryan!

When I signed up for "PublicRecords.us" I was unaware I was signing up for a continuous service and billing. My bad. I went on your website and I was able, within a few seconds to cancel my account. Good service and quick cancellation. Thank you.

The people in charge of marketing your service online need to do a better job at disclosure and quality control. I attempted to purchase a records search and instead of being charged once, I was charged 3 times for 3 different amounts. I received 2 confirmation email receipts. It’s very confusing and irritating to look at your credit card statement to find additional charges that you were not expecting.

Katherine - Customer Support did an amazing job. I was looking to cancel my account cause I've only used it twice ever and she did it quick and to the point and took her maybe 30 seconds to help me. I wish all customer service was like this!

I didn't Like the idea of PAYING $7 PER REPORT. Information did not include the most recent updates. Moving forward, if People are paying for a service, it should include the most recent information as well.

Requested to close my account because I didn't want a monthly charge. Nicholas was able to close it within minutes. I appreciate it. He also gave me follow up information in case I had questions in the future.

Very upset that I was being Monthly charged a fee. However the person on chat has closed my account and she was helpful, be careful you don’t give cc if you do not cancel they charge you monthly. NOT GOOD.

Steven with the customer support chat, helped me fix the issue I was having in less than 2 minutes. Don’t think I’ve ever had better support! I was just looking to close my account, but couldn’t find it anywhere on the website. Steven had it done before I could even open another app.

Very awesome service! Said I didn't mean to sign up for a monthly account, and they canceled/closed it. I asked for a refund and got it right away. I'm used to this being such a harder process. Glad the chat was available on the website.

I needed to cancel my account, and it was completed immediately with no pressure to continue my subscription. I wish all customer support experiences were this straightforward. Accessing the customer support representative was easy as well, with a pinned 'live chat' button that was clearly anchored at the bottom of the web page.

I was contacting Public Records to cancel my account, Susan from the live chat was very professional and was able to resolve the issue with ease. I would recommend Public Records to anyone who is looking for more information.

I didn't understand the charges for the packages/ services I received, and the matter was resolved quickly and efficiently by Kevin. He assured It was explained a bit more and I was refunded. I would recommend reading the fineprints as much as possible. Great service!

5 minutes at chat and all solved. The site is tricky and enrolled me in a monthly billing. I just needed to enter the chat and was quickly resolved. Good job cancelling the enrollment. Would be much better if you had a clear policy at the enrollment.

Easy to use and great for pulling records quickly. The support team was excellent too — they responded in under 2 minutes when I asked about closing my account because I no longer needed access. Overall, a smooth experience with fast, helpful customer service.