PublicRecords.us Reviews

Donna helped me close my account and issue the refund I asked for.

The rep that helped me was quick and kind. Thank you.

He understood what I needed and acted decisively to take care of it. 10 out of 10!

The team that I worked with over chat was wonderful. When my situation needed to be escalated they responded very fast and transferred me to Scott. Scott was very professional, kind and worked in a timely manor. I very much appreciate all the help that I got. I also appreciate how quick their response time was and that this was able to be handled over a chat rather than a phone call. Thank you so much to Scott and his team.

I only wanted a report on a title for my deceased brothers mobile home. I authorized a $1 payment which then turned into more charges. I brought this to the attention of PublicRecords.US and my charges were refunded and my account closed immediately. They took care of my request and I appreciate their response to my inquiry.

Richard took care of my issue within literal seconds. Extremely helpful and kind.

Pamela was awesome, whole interaction took like 2 min.

I spoke with Debra with Customer Support and she is very helpful and successfully canceled my subscription and canceled my account for this website. Much appreciated to Debra for helping me out!

I didn't realize I was signing up for a $35 monthly service. They cancelled and refunded the amount.

Great service, easy to use and very helpful. I was able to find all of the information I searched for, including detailed records. Would recommend using in the future.

When I told them I wanted to cancel my auto pay.. Problem was resolved in the moment.

The support was insanely fast and I'm highly satisfied how easy it was.

Quick response and problem solved. Excellent. I used chat and was happy with ease of use. It was fast and my rep was great.

Ryan was professional and completed my request quickly. Keep him happy HR!

William, support agent, was easy and quick to work with in closing my account. I'll continue to monitor my bank charges to verify this. Thank you.

I signed up for a Public Records search on my property in Jan 2026, received my property report and was charge $20 - that was as I expected. What I did not expect was to be charged an additional $20 every 16 days on my credit card - which is approximately 15 charges for $300 - I would like to get those charges refunded to me. I contact your customer service chat app and my account was closed and charges were stopped after the last charge posted on 9/1/26.

Easy to access customer service live chat and very helpful.

I was charged another thirty dollar on my account today and I went through the chat service and they stopped my recurring payment and gave me my money back is very simple.

I was helped quickly and efficiently by the agent! She didn’t trail off and did a thorough job at helping me!

I was helped by Robert and he made it easy and a good experience. Definitely would recommend and come back if needed.

The customer service I was talking to is very nice and helpful. Thanks.

It only took a few minutes and then I am unsubscribed!!

The report I received was comprehensive and helpful for what I was working on.

Scott was great at helping me find my account. He was fast and helpful.

Quick and immediate response with a solution. Thanks. The site should be more clear in the charges incurred before the customer purchases, however.

I requested an address update for Anthony **. Your report gave me some minimal information for that name but most of the information was for a person named Anthony **. Obviously, your system has difficulty with names that contain an apostrophe so most of the information was useless.

I just wanted to take a moment to recognize Sandra for her outstanding customer service I received. Your professionalism, courtesy, and willingness to help were exceptional. It’s refreshing to experience such great service—thank you!

Karen processed my request with great speed and precision... The process was everything I could have asked for!

I was sign up for a membership. I was very upset equaled up to $128. But the worker was so FAST and helpful. Refunded me in less than five minutes. I am very grateful considering these times where everything counts. Thank you so much.

I was helped very quickly and prompt responses, my questions were answered and resolved!

My agent Richard was very helpful and was able to resolve my issue.

George assisted me very promptly and was able to resolve my issues in record time! He is an awesome Customer Support Agent!

Robert literally refunded me my 30 dollar charge because I initially didn’t sign up for a subscription. Or I didn’t know. I messaged them and seriously within 30 seconds I was refunded. Best customer service I've ever had.

I asked if I was on a subscription and, if so, to cancel it. I was immediately given a $30 refund. Thank you!

I sent request to cancel and it was handled quickly

Great customer service. Took care of issue quickly

I did not realize this service was a recurring charge. Customer Support was able to quickly cancel my account however.

The on-line Agent was fast, clear and resolved the problem in a few seconds

Ashley on live chat was the best. She was able to find my account and close it and I had already had try calling.

They were very efficient and helpful. I got help very quickly.

I signed up to obtain a public record of a property. I was under the impression. It was a one time fee. Upon further investigation, the company had been charging me $9.95 every 14 days. Frank helped me out today getting a refund for that account. He was clear and concise. Thank you.

Great service! My request was handled quickly and my questions were answered.

A bit misleading as they charge you $36.00 not a $1.00, but the customer service team is very quick at issuing a refund.

I accidentally subscribed, but Charles took care of it real fast and issued credit.

Helen helped me with my concern in under 10 minutes!! She also was able to process a refund for mistaken charges! Thank you!

Great service. Fast communication and very helpful.

Very satisfactory and pleasing interaction through your live chat application. Was charged for continuing service that I did not know about or request and the charge was canceled and refunded with absolutely no problems or issues. Interacted with Sandra and she was very friendly, helpful and prompted. Only wish all businesses were as professional and customer orientated. Will definitely use your services again if the need arises. A+!

The Customer executive was very polite and helpful. He understood the issue and concern immediately and helped us in best possible way.

I misunderstood what I was purchasing but they made it right. Very professional and helpful.

Quick response. No hassle, closed my account and received a refund.

I had a great experience working with Mary, who was incredibly efficient and quick to understand my issue. She asked the right questions, navigated my account with ease, and remained professional throughout the entire process. She resolved my concerns quickly, and I am very satisfied with the outcome.

Scott was very helpful in resolving my issue. He was able to refund me $36.00 after speaking to him.

I found the use of this service to be easy and very efficient. The online text customer support is seamless and has a very quick response time.

I was charged an amount I wasn't made aware of up front, and Peter was quick and thorough with the resolution.

Quick response on matters; very good customer service. Thank you very much.

Great Customer Service. Quickly responded to my issue and resolved it immediately.

Quickly resolved issue. Helpful rep. Would recommend her.

Very friendly and understood my issue. Able to refund me on charges that I misunderstood.

Excellent service!! A+++ I am very pleased with this service. It provides extensive detailed information regarding my search criteria.

Excellent service. Very willing to resolve or help with any concerns.

Mary was incredibly helpful, professional, and efficient throughout the entire process. She took the time to answer all of my questions clearly, made sure I understood everything, and worked quickly to resolve my issue. I truly appreciate her excellent customer service and the positive outcome she helped me achieve.

Ashley was super helpful, quick, and nice. Hopefully I won't be back, but if I am, I know I'm in good hands with Ashley.

It was fast and clear. Ryan took time to answer my question and was perfect.

Sarah was quick and efficient in resolving my issue! She also saved my cat from a fire. I owe her my life. Thank you Sarah!

Very fast and easy to navigate. Easy to cancel and get answers.

When I called to cancel my subscription, customer service was fast, easy and refunded my most recent charge.

I was charged and I was unaware of the fee. The agent Amy refunded my money without a problem.

They deliver a report in minutes for $1. Be warned you are potentially charged a subscription by they will respect reverse that as they did for me.

Samantha assisted me with cancelling my subscription and refunding my payment. Very helpful in her role.

Katherine was amazing in answering my questions and helping me. Very impressed. Job well done!

The cost of the report is a bit misleading. They tell you the report will cost $1.00 then you'll get a bill for $36 per month for a full year. Beware that the total cost for literally one report if you don't pay attention will come to a total of $435. I contacted customer service and they reversed the charge and cancelled the service. The report was accurate though.

Charles was professional and exceptionally helpful to me today.

Carol did a good job with customer service. Quick on response.

This is a scam. Flat-out scam. I was duped into “agreeing” to a recurring charge of $9.95 biweekly? Seriously? To look up ONE record? For 7 months, I’ve paid $20/month for nothing? I’m contacting the BBB next.

I got a refund while talking in the chat almost as soon as I requested it.

Thank you, did great and easy to cancel the subscription.

I joined to find information. After using I had no problem canceling my membership through chat.

Needed a vehicle report. It generated quickly and was delivered swiftly. However, paying for the report was deceptive in that they claim it's only $1 for the report, but it's an auto-charge for a full report package at $35 that doesn't provide an option to opt out. Customer service was quick, to the point, and very helpful.

Helen was extremely helpful and quick to take care of my concern.

Helped close an unauthorized charge and closed my account.

I had an issue, went to chat...Issue was resolved literally in seconds. Can't ask for more than that...Great service.

Awesome customer service. Prompt response. Thank you, Richard.

I was trying to access one public record so I paid a dollar. I thought this was all I would be charged- then a month later I was charged 30$. I assume I did not read the agreement thoroughly, but they refunded my money anyways.

Quick and efficient customer service and my concern was resolved.

Mary did a great job with assisting me close my account.

Prompt assistance to cancel my subscription when I no longer needed it.

I was scammed by PublicRecords.us for the same reason many other people have been. The website says that for $1 you'll get a property record. After several minutes, the "record" is available, you click on the report and all of the sudden they ask for additional fees for this that and the other. After checking with my bank, I found out that there was a $36 charge pending. I called my bank and reported it as a SCAM! Stay away from this site! You can get public records free from any county you reside!

I am very happy with customer service, customer centric.

Very helpful in resolving my issue. Good, good, good.

Company charged me a subscription fee which I did not want. When I asked that my account be closed immediately and that my subscription fee be refunded, it was handled without any hassle. The customer service person was quick and professional. If need be, I would use this company again.

Excellent support provided by customer support agent, Amy.

They helped me close my account. It was fast and easy!

I advise you to stay away from this site. Offered 1 dollar to search, and they hit my bank for 36 dollars. False advertisement and a scam.

I accidentally enrolled in this service, but they were able to credit the $36.00 which is awesome!

Daniel did a wonderful job and resolved my issue with ease. I am highly satisfied with the customer service I received.

I had a good experience using this this app. Even though I used it once or twice the experience was positive.

Agent addressed all my questions and helped me in a quick, efficient way.

I was able to discontinue my paYMENT through chat with ease. Very efficient and eaSY TO DEAL WITH. THANK YOU SO much!

Provide information requested and received a fast Service. My issue was resolved. Thank you.

There was a misunderstanding with charges. Customer service representative. I chatted with was very helpful and seemed to resolve the issue.

The assistance with canceling my subscription was completed in a timely manner, and the associate, David, did a great job helping me get this accomplished.

The chat was a great help in resolving my issue ASAP. And not just that, they were quick to respond.

Not sure how I was charged for the service, but they make it easy enough to cancel the account that was inadvertently opened.

Thank you for providing quick and accurate service. Also, I reached out to customer service, and my questions and what was needed was answered and taken care of very quickly.

Started a chat with Customer Service and they were right on from beginning to end. Handled all situations in a timely manner and was extremely helpful.

Paul was fast and to the point. I needed to cancel my account and he did it in less than 5 minutes. Give him a raise.

This agent did a fantastic job of helping me locate a few accounts I had created and one I forgot about (until I saw a charge on my credit card). They were quick and efficient!

Super fast service, late on Friday night. I’ll take it.

Frank was very professional and helpful. I had a question, and he answered.

Super easy to connect with customer service, and they were very speedy in responding and helping.

Noticed my card was being charged every 20 days. Discussed situation with Customer Support (Russel). Response was unflinching, fast, and clear: erroneous amounts were refunded and account was closed. I am completely satisfied and profoundly grateful.

I was able to close the account and stop the recurring fees successfully today. Also I got a refund for the renewal. I am super pleased!

The service was friendly, fast, and direct. Thank you so much for your help!

Very fast to resolve issue, pleasant to work with!

Thomas was very helpful in resolving my issue in fixing my account issue.

Customer service was amazing, super friendly, quick with responses and very helpful.

Very knowledgeable and considerate. Will recommend to ours to help in home searches.

Richard was super quick and efficient. I appreciate him.

Virginia did a wonderful job of helping me dispute some charges I wasn’t aware of. She was very helpful and concise when solving the issue. 10/10.

Very helpful website when looking up info about yourself or anyone else.

Sharon was great!! She was fast and professional, I will be back!

Great job with assisting me and helping me with my issue

Raymond from Customer Support was able to quickly and kindly address my question and resolve my issue. It was a very positive experience.

I was receiving erroneous charges on my credit card for services I hadn't ordered from you. I used your customer support chat, and the gent (Nicholas) cleared it up in about 1 minute. I was the easiest and best experience I've ever had with a customer service organization. I expected to be passed around, wait forever, etc... but to my surprise it was fixed immediately. Give that man a raise!

This company is receptive, honest and compliant. Great experience.

I had been subscribed to a service without knowledge, and the support team, specifically Mary, was knowledgable, quick, understanding, just Perfect! I don't typically write reviews but this was the best!

I didn't know I was being charged so I reached out to the chat support and they were able to cancel my account and give me a full refund. I'm very happy with the quick and easy support.

I was charged an extra time, but George resolved it.

Rep went over and beyond!!! Give Carol a raise!! We got straight to the point & my issue was resolved within minutes. Thank you very much. It was a pleasure speaking with you all.

Somehow I signed up for this service but honestly don’t remember or know why! $30.00 Monthly fee showed up on my credit card notification. I replied via live chat and cancelled the account and received a refund for the monthly fee. The account has been closed. Hopefully that’s the end of it. They were very helpful to accomplish this.

The person I chatted with was quick to respond and easily resolved my issue!

My husband was looking for something and thought the cost was only $1. We were then charged $42. I'm not the one that signed up for the service, so I don't know how clear it was, but the chat and refund process was very simple. Thank you!

I am well pleased with my last interaction however what lead up to the last conversation was very deceptive. I knew I would incur a $7 charge but then another $36 charge appeared. Then 2 days later other similar charges appeared! Thankfully when I contacted the office I was refunded $43. I don’t know what happened, initially!

Quick to reply and assist. Issue was rectified within minutes.

My representative (Nicole) went above and beyond for me. She heard me out and didn’t make me keep on waiting or explaining that I did not intend to sign up for a subscription, if that is what happened. She believed me right away and looked me up quickly. Next thing I know within seconds I’m getting refund emails back to back. She gave me my money back for every payment taken. It was awesome. I never had great service like that before and a compassionate and understanding person on the other end. She was awesome, so I am sure the rest of the team is too. Great turn out for me.

Quick and efficient response and resolution of the problem.

It was an easy and quick experience to get the help I needed.

It was good. Didn't realized I have been paying for this app. Couldn't find a way you cancel.

I needed to see why there were charges on my account and how I can cancel it. I went on the live chat and Frank, from customer support was able to help me. He was absolutely quick on answering my questions and canceling my account.

Very fast response and helpful; I appreciate the swift resolution.

I wanted to cancel payments and Debra took care of it quickly and easily, if was very helpful.

Responses and actions were quick and prompt! Customer service is great.

The information is not current and/or up to date unfortunately and I don't have the money anymore.

Sandra was able to complete my request quickly! This couldn't have been any easier.

Thomas was very fast and efficient when I asked to cancel. It was done in less than a second with a reference number and email. Best experience ever.

The online chat was great. Hopefully we were able to close my account.

Most rapid and helpful. I had concerns about a charge and it was promptly refunded after I explained that I had not authorized the charge.

Super quick and effective customer service. I was curious about a charge, and they responded almost immediately in the live chat and resolved my issue quickly.

I contacted support with a complaint and my issue was quickly resolved. No complaints and actually received good customer service.

Paul was extremely helpful and provided excellent customer support. He was patient, professional, and made sure my questions were answered. I really appreciated his help and would definitely recommend his customer service!