PublicRecords.us Reviews

The system was very useful for reviewing my records; the interaction was easy and very user-friendly, and the assistants were very efficient.

Spoke with Ruth. Was super nice and helpful. I was charged a lot more than expected/told.. Ruth gave me a full refund and was very quick... I would recommend to anyone to feel free and contact live chat respectfully with any concerns, I was connected with an agent immediately.

I used the service’s chat to cancel this service. I had no wait time. My account was located immediately and cancelled. The error was mine and I appreciate the swiftness with which the account was cancelled.

I was in the process of closing my account and reached out for assistance. Debra responded promptly and efficiently, guiding me through each step with clear instructions. Her quick support made the entire process much smoother and less stressful.

The terms for the use were slightly confusing but the representative on the chat was very helpful and courteous. Seems like a good value for money if you need it. The site didn't have exactly the info I was searching for but it did have a lot of info.

I used texting to stop 20 dollar subscription for public records. I am deaf, so using chat was a big help. The agent was cordial, helpful and professional. I appreciate time and the efficiency she took to take care of this matter.

I had a very good experience cancelling my Public Record subscription. It was very easy and Sharon was very helpful. I wasn’t using the subscription. That is why I am cancelling it. That is all I have to say. Susan

Quick Resolution! A refund was issued afternoon. Money was withdrawn from my account a month later. Online assistance was available. Also received a text message about account activity. Thank you very much!

The site itself is fine and works exactly as advertised. But the thing I’m most pleased with is the fact that, after a mix-up, they were accommodating and immediately corrected the issue. Appreciate them!!!

After an issue with a subscription plan going far past planned their customer service was very helpful and efficient in figuring out the issue and refunding me. In addition, the records on the site were very helpful at the time I needed them.

I was surprised to be charged $31 vs $1. The address requested was incorrect—my request was for Apt A and that was missing. I chatted with agent Pamela and she said she would refund $31 and close my account.

The website took a lot of steps to finally get to what I thought was a $1 single property search. That report was generated but I was unexpectedly charged $31. Did not understand, so reached out via chat to your team. The agent was very understanding & explained I was charged for a ‘report package’ that I had no idea even existed and did not want. The agent promptly refunded the report package amount with no further questions. I was appreciative of the prompt resolution of my issue.

Chat person first said they could reverse the 31 dollar charge so while I was deciding to hit submit on a report order they said they did close my account and reverse the charge. Seems that a little more patience and communication would be ideal. I am happy the account is closed but the overall process of trying to run the report was confusing and misleading.

Russell was excellent helping me with a recurring charge. He looked in to it and resolved my issue quickly and professionally. Top-notch employee! I hope the company hires more employees like him. Thank you, Russell.

I accidentally purchased a public records package, thinking it was something else and Ruth helped me out with it in a very professional way. I really appreciate you, Ruth! Thank you again. :)

Customer service is great with this website. The website itself is a little shady. It was only clear to me that I was purchasing a record for $1 but somehow I was signed up for a subscription for $31. I didn't notice it until I got my bank statement. But customer service fixed everything quick.

I contacted live support because I was charged for a subscription that I did not want. The support I received with the live chat was quick and efficient. I got help in less than 5 minutes. I was happy and content to have been helped so quickly.

I really appreciated Dan's assistance. It was quickly resolved and there was no pushback about the charges I received being reimbursed. I had used the service once and was charged multiple months. Dan made sure I got most of my charges taken care of.

My customer service agent today (Aug 5 via online chat), Ashley, was WONDERFUL. I believe she resolved my issue very quickly (close my account & refund of a SECOND $30 payment to Public Records for a record search I had already paid $31 for last month). She gets 5 stars. I am VERY DISPLEASED with PublicRecords.us. What a scam! I was under the impression that I was paying $1 for a public record review on someone. Not only did the records returned NOT INCLUDE what I was looking for (death certificate), but also, I was charged $30 after the first $1 charge for a subscription I didn't want...if that was part of terms of asking for the record, it was not readily apparent. You are taking advantage of people. Shameful.

Sarah in Customer Support was extremely helpful throughout the entire process. They responded promptly, took the time to understand my issue, and provided a clear and effective solution. Thanks to their professionalism, knowledge, and dedication to excellent customer service, my problem was resolved quickly and efficiently. I truly appreciate the support and assistance provided.

The live chat was prompt and direct. I was not aware I was being billed for services I don't use nor did I see any invoices or receipts for anything I may have requested in the distant past. That If I didn't look closely at my bank ledger I wouldn't have even known right away that this was a subscription (I don't recall agreeing to or signing up for).

Great customer service, fast response. Good clarification on purchase. I only wish they don't continue charging if you just wanted to view it one time.

I had to cancel my subscription, didn't need more than one report. Friendly customer support, easy and hassle free. Was able to explain the situation without fuzz, and granted my request. Very professional.

The representative, Amanda, made it very easy to cancel my account as it was no longer needed. She was able to locate my account and provide a confirmation number within a couple of minutes. She additionally responded to chat questions instantly. She was very polite and a pleasure to work with.

They were helpful and explained the charges and cancelled the account with no issues. Would recommend reach out in the chat if you need any help. They assisted and I got an email right away showing the issue had been resolved.

Sandra made it very quick and easy to cancel my account. I unfortunately made the mistake of not reading the fine print and somehow signed up for recurring payments.

Richard was very prompt and helpful because he understood my situation. It didn't take long for me to explain my reason for joining, and the support was top notch. It would be great if all call centers were this responsive and understanding.

Services weren't able to help me find who I was looking for, but the database seems very immense. Maybe someone else would have better luck than me. Also, they don't remind you to cancel your subscription, so remember to do that.

I had a charge on my credit card that I didn't recognize for PublicRecords. I remembered getting something from there but not signing up for a recurring package of any sort. I chatted with Rob and he was able to help me cancel my account and get a refund! So happy. Thank you!!

Debra was courteous, professional, and resolved my issue quickly. She explained the charges, immediately closed my account when requested, and processed a full refund without any hassle. I appreciate her prompt assistance and friendly attitude. Thank you, Debra, for making the process easy and stress free!

Virginia provided Excellent customer service and knowledgeable of how to answer my question clearly and without going back and forth. I wasn’t probed to with questions nor was I pushed into changing my decision.

I had unexpected charges from PublicRecords.us and reached out to support for help. Sarah quickly located my account, explained the issue, closed the subscription, and refunded all charges without any hassle. I appreciate the fast resolution and professional customer service.

I was getting recurring monthly charges of $20, and Maria was able to locate my account and close it out quickly. She was fast and helpful, and I really appreciated it very much. Thanks, Maria! You are a fantastic Customer Service Rep.

Did a live chat with Robert on my billing for records/reports. Robert found the information on me very quickly and I asked to cancel. Immediately he replied back and said it has been cancelled and no further charges will incur. Also asked if a July charge was applied and he responded yes with a date but after that no more will appear as it has been cancelled. LOVE THE IMMEDIATE RESPONSE, VERY EFFICIENT, PROFESSIONAL, and he knew what he was doing.

This site allowed me to view and get some history on a house my family and I are considering buying! It gave me the information I was looking for. This was a very easy system to use and easy to cancel upcoming charges via the online chat! They pulled up my information and canceled my payments immediately with no struggle! Thanks!

The process went smoothly, with the staff consistently attentive and ready to assist whenever necessary. The reports were delivered relatively quickly, and as a landlord, it proved to be an effective method for vetting tenants without requiring them to bear the cost of the checks.

I had a great experience with my representative. They responded quickly, took the time to listen to my concerns, and answered all of my questions thoroughly. My issue was resolved efficiently, and they made the entire process easy and stress-free. Throughout the interaction, they were professional, courteous, knowledgeable, and genuinely committed to providing excellent customer service. It's refreshing to work with someone who truly cares about helping their customers. I really appreciate the outstanding support and would definitely recommend this company based on the level of service I received.

The agent was super helpful and handled my issue very fast, professional, and the wait time to reach a live agent was very short so it was perfect!

I was helped very quickly and the chat took care of my issue. I really appreciate the help and online support. Thank you so much for the help. Exceptional customer service; highly recommended. I had an issue with the payment, and you helped greatly.

My issue was resolved very quickly and efficiently. I was charged twice for my public records request, but the customer service agent was able to issue me a refund quickly and without any fuss or trouble.

I needed help with a refund from Public Records for a form I purchased. I was charged for something else and was not really expecting one but it was granted, and I was so thankful. I called and explained my situation, and they were very helpful and accommodating.

The rep was straight to the point with fast and exceptional service. I was finished with my issue within two minutes. He was courteous, respectful and very attentive. Now the big test will determine if you all will no longer deduct from my account going forward.

I chatted with a very informative rep by the name of Amanda. She was AMAZING, very knowledgeable, and provided the answers in an expedited manner. 10 stars is how I rate her customer service; she is a real gem!

I came into the situation in an ill mood because I had a charge on my account for something I didn’t recall signing up for. Timothy gave me zero grief in the chat and not only canceled what I unknowingly signed up for, but got me a refund. Swell guy, Timothy is; give him a raise because life is expensive.

Stephanie was fantastic - I asked for something that I thought was fair, and she made it happen immediately. It was that simple. It was 5 lines of exchange in Chat.

Very prompt response. Friendly and couldn’t ask for better service. Jerry started helping me instantaneously, and the process was very straightforward. Just an outstanding company to work with, and their CS reps are second to none. I look forward to dealing with them in the future.

Jerry was super helpful and kind from the moment he answered my call. I needed to close my account and wasn't sure what the process would be, but he immediately knew what to do and explained everything clearly. The whole process was quick, easy, and took less than two minutes. He was professional, efficient, and made what I thought would be a stressful task completely hassle-free. I really appreciated his great customer service and would definitely recommend working with him.

This was a very helpful service. I may use them again in the future. I was easily able to use their platform and find the information I needed. They were easy to communicate with and very quick with customer service needs. All my questions were answered in a very timely manner.

Scam, I entered my search information, waited for the site to search the records, paid them upfront for the report(s) only to be asked for more $ again and again and to begin again with my search. Of course, it's a recurring scam payment. So now I have to dispute the charge with my CC company.

I used this site for records I needed for tax purposes. They helped find what I needed. But I did not realize that once your account is open you will be charged a fee every month. I was able to contact customer service, and they took care of everything. They helped me close the account and I will no longer be charged a fee. It was quick and easy.

This system is not easy to navigate, the way the files are set up made me dizzy. I NEEDED some info so it was worth it to me but overall it’s fine. Should be great for that money.

I needed to cancel charged connected to an inactive email address. The online support was able to review and complete my request in a matter or minutes. Very happy with their communication and prompt support.

Donna was awesome and took care of my cancelation almost instantly!! I didn't realize I signed up for a subscription but she canceled for me... Super easy! I am not sure what else I could say but my chat was short and sweet... Perfection!

Thank you for helping online with my issue Paul on what was overlooked. Appreciate your help with on my just noticing oversight. Thanks again. Helpful very today....

This was probably the easiest, smoothest, and most pleasant cancellation experience I’ve ever had! Seriously, my agent was outstanding. There was no back-and-forth at all. I explained my situation, and it was resolved immediately with a full refund. No questions asked. Excellent customer service. Love it!

Fast and easy!! Amy from customer service is a lifesaver, she's the best!! Great help! Easy to work with!

Excellent customer service. The representative canceled my subscription quickly and professionally. The entire process only took a few minutes, and I received a confirmation email almost immediately. Thank you for making the experience simple and hassle-free!

I was looking for certain public records related to a specific person and found what I needed. I asked to close my account and was promptly provided with a closed account number and notice. Excellent and prompt service.

I likes the website but did not like the hidden monthly subscription. Customer service was nice and to the point with what I asked of them. To improve the customer experience I would make sure people know they’re signing up for a subscription.

Customer service rep Richard helped me with professionalism and solved my issue very fast. He is very knowledgeable and know the issue right away. Thank you Richard. I will recommend this service to my friends and family. Thank you again.

Reasonable price for needed records that were too hard to find through government websites. I didn't realize I somehow signed up for a subscription til months later when I saw the charged on my CC bill. However the online chat person was a real human and refunded the charges and cancelled the subscription without a fight, like so many others. These folks are honest and not hiding under fine print!

Richard at PublicRecords.us was incredibly friendly and helpful at getting me accurate information responses and getting me a solution in a timely matter. I came in with a problem and left with a great experience and a resolution in hand.

Charles was excellent. I did not mean to click on the two that I did. I was charged $20 and $21 and I only wanted the dollar for the one time thing and he was able to refund me. I appreciate it. He was very thorough.

I had a couple of issues with charges and multiple accounts and Ruth did an amazing job with assisting me and getting a resolution for my problems. I had a couple of issues with charges and multiple accounts and Ruth did an amazing job with assisting me and getting a resolution for my problems.

This was such an easy process. I expected the process to be lengthy and expensive. My experience was absolutely the opposite. The reports that I needed were easily accessed, organized and readable. The cost was minimal and worth every penny. In today’s world, it is rare to have available a quality and efficient customer service. Prompt, thorough and kind is what I experienced. Excellent experience from start to finish.

Daniel helped me get a refund and closing the account for the public records I was only to be charged 1 dollar instead of 31 dollars for the records. He made sure that my issue was addressed and taken care of effectively.

I asked how to suspend my account and it was very easy. They were very quick to answer and help. Thank you very much.

I did not know what this was about so I did chat with "Amanda" who informed me of the following: "Joined Date: September 3, 2025. Site Marker: PublicRecords.us. Last 4 digits of card: **. You were charged $20.00 as part of the report package. Would you like to close your account and prevent future charges?" I have no idea what the $20 was for or if additional charges were made but Amanda offered to close the account which I agreed to. She was very prompt and helpful.

This has been a great help to us and we will recommend to others! When I had questions, I used the chat service on the site and Jerry was informational as well as patient. We were questioning some information given to us and after using this tool, it turned out we were given accurate information which helped us decide on moving forward with plans to purchase property.

I had a question about my account and billing, and he helped me quickly and without hesitation. He answered my questions and made the situation right immediately. I truly appreciate their level of customer service.

Almost impossible to find what I needed in all the names but was able to. I think if I put in a state it should remove any not in that state but it doesn’t. Customer support was always great and helpful.

The site and records are very thorough, but I did not know that there was a hidden subscription within paying for my documentation. All the information and paperwork came through easily, but I did not see where I signed up for a monthly subscription to this site.

It was hard to find where I could unsubscribe and also, stop paying for this subscription. I was able to talk with the live chat and it cancelled my information very easily. I was able to talk with the chat easily and within minutes my account was cancelled. It was great and I'm thankful.

This website is great. I had to research my public history for a job and it was very easy to do. I also asked the "Chat" box to help close my account, and they did so with no problems. Great site, and I highly recommend it to anyone who needs their background checked before employment.

Ruth with supporter was a great help. She explained the charges and sent me the receipt. I didn’t realize there was a membership. Ruth explained and took great care of me. The website was easy to use and I got the info I wanted about my property.

I contacted customer service to have my account deleted as there seems to be a problem with it. The process was fast and easy and the individual who assisted me was very professional, friendly and even made sure to follow up and see if I needed help with anything else. It's nice to be able to speak with someone that come across professional and caring while chatting. Job well done .

Had to research some documents so I used the Search Public Records site. Didn't find exactly what I needed but it was a good start. Went back to the home page to the live chat, and asked to close my account. Debra was online, took my info, closed my account and gave me a confirmation number. Easy peasy. Thanks!

I was simply needing help with closing my account. I used the chat to get help and the responses were quick and helpful! The person I talked to was also very professional and resolved my issue right away. Thank you very much!

The REP provided excellent customer service to me and handled my request quickly and professionally. They issued a refund for a subscription I didn't use but had paid for. Anyone who needs public records.us staff/assistance can know they are reputable and will provide excellent service and support.

Stephanie was very helpful in resolving my concern satisfactorily.

When I requested a vin report I was told that it would cost 1.00 - no where did it mention an additional 30.00 - this is not acceptable for a company to try to trick people into something that did not ask for. Customer service was excellent in reversing the charges.

The customer service was very helpful and understanding about my situation. They listened to my concerns, treated me with respect, and took the time to explain everything clearly. The process was smooth, and I felt like they genuinely wanted to help. Overall, I had a positive experience and appreciate the excellent customer service I received.

I was disappointed with my experience using this website due to the lack of clarity regarding the charges for my report. In my opinion, the pricing and billing information could be explained more clearly. I understood the cost to be $1 per page, and I did not notice anything indicating that there would be multiple charges or a recurring monthly fee. However, I was charged twice. I received a receipt and notification for the first charge, but I wasn't aware of the second charge until I checked my bank account the following day. My report was only eight pages long, and several of those pages were blank, so the total amount charged was much higher than I expected based on the information I saw.

The agent was swift and efficient with my request. I needed to cancel my account and requested a refund for the recent charge and was given the credit immediately with no questions asked! A nice change in this world.

They delivered what they said they would. My complaint is that the website said the "report" was $1. They charged me $31 to open an "account" to where I could search numerous records. I don't remember ever seeing anything about the extra $30, or starting a subscription. Luckily one of my banking apps flagged it as a subscription or else I would have been charged again.

I was looking for a way to cancel my monthly subscription as I no longer needed the service and Rachel was able to assist me. Her response time was quick and very professional. She seems very knowledgeable and 10/10 would recommended these services to a friend. Thank you.

Customer support, Pamela on line/chat was extremely efficient and helpful in closing my account. Initially I didn't see any menu options to cancel my account, but then I directed myself to the customer support and I didn't have to do any work! She answered all my questions promptly and solved the issue I had. Thank you for having Pamela on your team!

I had an excellent experience from start to finish. The process was quick, efficient, and well organized. There was virtually no wait time, and my issue was resolved much faster than I expected. What impressed me the most was the outstanding customer service. The staff was friendly, professional, and genuinely eager to help. They listened carefully, addressed my concerns right away, and made sure everything was taken care of before I left. It's refreshing to receive such prompt and courteous service. I truly appreciate the positive experience and would not hesitate to return or recommend them to others.

I signed up for a $1 fee to check a license # and a $31 charge showed up on my credit card. I did an online chat with a PublicRecords.us representative and they immediately reversed the charge for me. Excellent service and excellent results - a company to be TRUSTED.

Website is deceiving, shows $1 to run a report but then signs you up for a package without you choosing a package. I ended up getting a refund but the tactics used to get people to pay more is very untrustworthy. The report generated was fine, I would have been fine paying the $1 and my experience would have been great, but again given that it charged me $31 after signing me up for a package I didn't choose made my experience go downhill.

My agent Steven was excellent! Very fast, an efficient from the start of our chat being very polite an understanding of the questions I had. He also stayed to the very end making sure there was nothing else he could do for me before the end of the chat. Thank you so much for an amazing customer support experience!

I was curious how many owners lived in the home I bought. I liked that I was able to get that information so quickly and pretty far back too. When I wanted to stop the service they did it very quickly while I was asking online asking about it.

The live chat support I got from Mary was outstanding, very responsive, accurate, and efficient. No delays in the request I demanded and consistent. Good experience with this agent. Made my transaction instantly made. Asked for a refund and a cancel of subscription because I was unaware of these actions that were made through my account.

Customer service was quick and efficient without question. Appreciate the prompt service. Been getting notifications about subscription payment. Wanted to cancel this subscription, so I continued to site. Went to "live chat" at bottom of page. Received prompt response notifying me they have found my account. Notified agent I want to cancel my account. Live agent responded quickly notifying me account is canceled and no new payments with be charged.

They promptly issued me a refund.

I contacted the customer service team to inquire about charges appearing on my credit card statement over the past few months. The representative was very helpful and promptly reviewed my account information. They successfully closed the account and processed the refund as requested. The representative was courteous and professional, handling all necessary steps efficiently.

Process: It was a remarkably easy process. There's a series of small fees, but all of them are optional. Gives you the option to tailor your experience to exactly what you're looking for. There is a subscription model, which you will automatically sign up for. But it's very easy to cancel whenever you are done with it. Content: The report itself was extremely extensive, far more than I was expecting. It shows detail I would have never even thought to ask about. Service: I used their chatbot (at least I assume it was a bot). It was the simplest and most straight forward bot I've ever used. Got right to the point and gave me what I was looking for.

Robert helped me today. He addressed my issue in less than 30 seconds. I really appreciate his kindness and speed in solving my issue.

I used the chat prompt on the screen to connect to someone to help me with my issue. I asked for my account to be closed, and within one minute I got a reply saying that it has been canceled and I will no longer be charged. Quick and easy.

Agent Mary was very helpful. Assisted me with my questions and helped me find a resolution quick and without issues. I have complaints or any negative experience with her work. No further comments. Very satisfied.

Donna on the Live chat was quick and helpful. I wish it had been more clear when I initially paid $1 that I was signing up for a $30/month subscription to something. I only wanted one person's public records at one time.

I have been charged $20.00 for a reverse number lookup. The system did not find any person or company associated with the number. Yet they charged me for accomplishing nothing.

Quick and easy to cancel my account. Give Frank a raise!

I visited the website hoping to find information that I couldn’t seem to locate, which was unfortunate. Through the inconvenience, I also paid a fee for the service. Despite that your chat customer service was incredibly helpful, prompt, and professional.

Thomas helped me recover a great deal of money from incidental charges from an accidental subscription that traced back into December of 25'. I was hesitant to do anything other than close the account, but wanted to ask instead. He handled this professionally and swiftly in about 8 minutes. Thanks again, Thomas!

Thomas was extremely helpful, professional, and straightforward throughout the entire process. He took the time to clearly explain everything, answered all of my questions, and made sure I understood what was happening without making the process confusing or stressful. He quickly identified that I had been charged for a service I never requested and immediately helped me get a refund. The entire experience was fast, efficient, and handled with great customer service. I really appreciated his honesty, responsiveness, and willingness to resolve the issue without any hassle. It's refreshing to work with someone who genuinely cares about helping customers and getting things resolved the right way. Thank you, Thomas, for making what could have been a frustrating situation so easy to fix.

I thought I was purchasing some records for a vehicle for $1, after completing the transaction I guess I somehow got a record package and was charged $31. I reached out to customer support and Thomas was very quick to resolve my issue and explain the confusion. I received a refund, hassle free and honestly some of the smoothest and quickest response and resolution I’ve ever received with any customer service.

Website says 1.00 then automatically signs you up for a monthly package and charges 31.00. Was able to stop future payments but no refund.

He answered and assisted me right away. Was able to cancel my account and able to explain why I was charged. Would recommend to other to reach out to customer service right away if you have questions.

I contacted Customer Support via Chat. They assisted me with my issue promptly and with courtesy. It was an easy process which only took a few minutes of my time. Very pleased with the great level of service received, and my issue was resolved to my satisfaction.

All services and customer assistance have been very good. The information provided was correct and helpful. Easy to initiate and cancel when not needed. In the future, when I require additional information, I will use Public Records.

I thought it would take longer for my request through chat. It was very easy to work with Ruth-Customer Support over chat. I thought it would get complicated but it didn't. Now I can spend the extra time doing something else. Thank you

I was trying to cancel my subscription as I had no use for it anymore. I couldn’t find where to cancel, so I clicked the live chat option and just said I would like to cancel my subscription, and it did it all for me in the blink of an eye! Very very easy.

I was completely satisfied with the way my account was resolved. It took minutes to take care of this. I was not aware I was being charged a monthly charge and the live agent was able to help me. Anthony was the agent’s name and I appreciate the help provided. All issues were resolved immediately.

I want to give a huge thank you to Susan for her outstanding help! I reached out because I was confused about monthly charges appearing on my account, and Susan didn't just solve the problem — she made sure I actually understood what was happening. She closed my account and confirmed there would be no further charges, all with patience and professionalism. It's rare to get customer service this good, and I really appreciate everything she did!

I contacted Public Records to cancel my account, I expected to be tied up on the phone for an extended time being transferred here and there, etc. But, surprisingly I was taken care of in less than 5 minutes! Spectacular! Frank in customer support handle my request in a polite and swift manner. Made my day! Thanks to Frank.

I used this website to perform what I believed was a one-time public records search. I do not remember subscribing to a monthly plan or knowingly authorizing recurring charges. While reviewing my bank statements, I discovered that I had been charged $20 ten times and $5 four times, for a total of $220. Some of these charges dated back to 2025, and unfortunately, I only noticed them now on 07/29/2026. I contacted customer support through their chat, and they agreed to cancel the account and refund the full amount within five to seven business days. I am currently waiting for the refund. I am very disappointed with this experience and would not recommend this website. Be extremely careful and review all terms and charges closely before using their services. I am currently waiting for the refund.

I had an excellent customer service experience. Amy was professional, responsive, and genuinely cared about addressing my questions. They took the time to explain everything clearly, were patient throughout the process, and made me feel valued as a customer. Their attention to detail and willingness to help made the entire experience smooth and enjoyable. I truly appreciate the outstanding service and would gladly recommend them to others.

I went onto your webpage to inquire about a charge that I did not authorized. I noticed you had a chat section, so I got on and texted with Alexander. The customer service representative was excellent and very helpful in listening to my concerns. Alexander was courteous, respectful and seemed genuinely concerned as far as I can tell. My issue was immediately resolved, and I am delighted with the results.

I was dreading figuring out how to update my subscription and the experience with the Live Chat was exceptional. Super easy. Understood the issue and made the desired changes in less time to write this review. Thank you!

I am annoyed at how they set up a subscription without making it obvious or giving controls to cancel easily. My account was charged monthly when I only needed a one-time use. The chat agent was helpful, though.

Quick and accurate service. My concerns were addressed properly and professionally. They were very knowledgeable. Helped me with each and every issue.

I ordered a report which should have costed me $7 plus $1 data access fee, plus another $9 charge for something else. Then I find out that my credit card was being charged $30 a month for 3 months. I did not even know I had signed up to do that. Worse yet, the report they sent was on the wrong person. This is a scam. Please do not subscribe to the fraudulent business.

Good service but started getting monthly charges after getting my property record. I had no idea that opening an account would mean monthly charges.

I wanted to cancel my account. Customer support responded promptly and they fixed my issue immediately.

Stephanie was very helpful to me and very efficient and quick. I will use this site again in the future. She solved my problem very quickly and was professional and friendly at the same time. Also, the report is thorough and was helpful for my needs.

My customer service experience was PERFECT. However, there is no $1 payment for a single record or report; it's simply not true. I got a report, and closed my account 5 minutes later. You will be charged $31 for opening an account. Read the fine print, folks.

The individual who helped me (Ruth) was very efficient and polite. She resolved my question. She was informed and handled my request promptly.

Quick and easy cancellation experience with live agent chat. Did not have to wait or go through the hassle of calling an agent. Appreciate that this is an option for customers as many other businesses make it difficult to cancel.

It would be nice if you could cancel this service on your own without having to go through the live chat. And if you were told this was an ongoing service you will be charge for instead of just finding out through your bank charges. Frustrating.

Richard was professional, polite, and efficient. He responded quickly, answered my questions clearly, and processed my cancellation without any issues. The entire interaction was smooth, and I appreciated his prompt assistance. Thank you for your help!

Thomas helped me close my account. He was helpful and efficient. I used the chat feature and was helped promptly. He was able to find my account quickly and ease my concerns. I would recommend to others.

I had a misunderstanding about how to use this service, so I contacted the live chat agent. He was great at helping me with what I needed to know and do, so he gave me details about the service and how it works.

I was shocked to see that I mistakenly signed up for a package that charges me every two weeks. I chatted with Amanda from Customer Support and she understood my mistake. She was so good to help me out, and I really appreciated it. She was quick and cordial.

I had an excellent customer service experience with the representative at PublicRecords.us. They communicated clearly throughout the entire process, answered all of my questions promptly, and made closing my account simple and stress-free. Their professionalism, patience, and willingness to help were greatly appreciated. Thank you for providing such outstanding customer support!

I requested cancellation of my account as it is no longer needed. I also requested refund for today's credit card charge. I was granted both. I did this through the chat feature as I did not see a link on the site to do it myself. At first I was confused as to why a link was not present. So, I tried the chat to get direction. However, the chat took care of the whole thing, probably faster than I could have on my own. I appreciate that the chat did not try to talk me out of it or ask me questions as to why I wanted to cancel. That show maturity in your processes. Greatly appreciated.

Stephanie was extremely helpful and patient. This is the first time I have used this product and interacted with anyone on the team and I have to say I am impressed with her level of customer service and help. Thanks again.

I just needed a charge to stop and had great customer service through chat. I wish all experiences were this good. The fact that I had to call in the first place I wasn't crazy about. I do not remember signing up for a long term plan as I only wanted the one report. And there was no phone number listed on my statement. The CUSTOMER Service I received though was excellent.

Live chat with Timothy to cancel my reporting account. They were quick to help and very efficient. I was able to get exactly what I needed done over the chat and didn't have to call for assistance.

Customer service was great! Thank you Ryan for the help. When needing to close my account. I appreciate the quick and easy process to close the account. I will recommend this website to other who are in need of it.

Stephanie did an amazing job solving my issue. She not only did a great job managing my account but she also assisted me extremely quickly! I was unaware that I had subscribed to services and thought it was a one time transaction. Stephanie was able to locate my account, assist in canceling the services moving forward and issuing a refund. I could not have asked for better service. All in under 3 minutes.

I don't remember signing up for this service, but my account was cancelled, and refunds were made. The chat did a great job resolving the issue and provided me with a full refund. I was provided with a reference number for the entire interaction and was able to copy the chat as additional verification is needed in the future.

Online chat assistance was immediately responsive and completed my request within minutes. That's the kind of assistance I appreciate! Quick access to my records, no lengthy interaction. Quick and to the point.

Chat today was fast, smooth and easy to terminate my subscription. Frankly I missed something earlier. I was looking for a single thing (which I can't remember as I write this) and was surprised to find I had entered a subscription relationship.

Public Records was very helpful with all the information I needed, when I needed to end my account, it was just as easy as beginning my account. I would recommend Public Records when researching vehicle information, personal information such as court documents and driver history.

The customer service rep worked flawlessly to refund a mistaken charge to my account. I had purchased a $1 VIN search and was charged for a subscription service by mistake. This agent took care of that, issued a refund and close my account.

Quick and responsive - with a few information she was able to help me with my request. No jumping around and talking to 20 people. Short and sweet. No AI back and forth. Every help desk shall be like that.

I described my issue to Nora and she immediately handled the situation. Very thankful for the quick response and competence with the task. I was being charged monthly without knowing or understanding why.. She was able to refund my account and close it as well.

Yes, I found them to be quite misleading. It was first a $1 fee, then $7 to download my deceased dad's info (why I used the site). Then they sneakily tried to charge an additional $31 for the first month of use. They advertise 'cancel at any time'. I did. They still tried to bill all of the above. Instead of fighting for everything & I did understand the $1 & $7 charges. But I refused to pay the $31. Emailed them immediately and told them if they did not remove it right away, I would contact my credit card and dispute it. I also told them how I felt their company was a scam and would never use them again. By the way, the file they sent me contained absolutely no info on my dad.

Customer service rep was very polite and helpful and took care of my problem right away. He listen to my concerns and was very sorry for me being inconvenience. I was very happy that my problem was resolved.