PublicRecords.us Reviews

Don't like the way this service tricks you into a subscription, but canceling was quite easy. Not sure if I chatted with a bot or a real person. Information provided in the record contained a lot of incorrect info so not very helpful.

I used Public Records and when I was done, their customer service was efficient and prompt in cancelling my subscription (I wish every subscription was this easy). The website itself it easy to navigate and the Live Chat feature is helpful as well - easy to navigate.

I am incredibly impressed with the efficiency of the account management process. After accidentally subscribing through the mobile application, I reached out to request that my account be closed. To my surprise, the support team processed my request immediately. I truly wish other platforms offered this level of seamless and prompt service when it comes to closing an account.

I was charged a $20 fee for a reason that wasn’t totally clear. My issue was resolved very quickly. I appreciated how helpful the agent was. This is the only time I’ve used this service and it was for a very specific reason so I cannot speak much to the results.

Very helpful and knowledgeable. Got what I needed done in less than a minute. The staff were super friendly as well helping me through the process and getting my account to close. I would like to thank everyone a part of the team in making this happen and helping me get what I needed to get done.

I was assisted very nicely and resolved my issue quickly and efficiently. Thank you for this. My issue was addressed and resolved quickly and easily which made this experience efficient. The experience was great until this review is being difficult to process. A good experience already there is nothing more to add. Thank you.

Although the site is a bit unclear. Ashley was amazing, she’s going places much bigger than this place. Please fix your wording on the site so it is more clear for customers. Thank you again Ashley! You rock!

Anthony helped me resolve the issue immediately. I would however suggest more transparency when you charge. I don't think it was very clear to me that the 1 time charge changed into a re-occurring charge. But like I said, Anthony was very helpful and solved the issue I had.

Anthony fixed the problem I had. I can't believe that I was being charged $30 to view PUBLIC Information. I only authorize $1 to view and then saw an unauthorized charged for $30. What a fraud. Connected with a live person via chat, which was very quick and without questions asked anthony fixed the problem.

They told me the cost would be $7.00 for my report. Instead my credit card indicates they billed me $38.00. My email statement receipt says $7.00 too.

The support team was very useful in helping me resolve mischarges and an inability to access the website due to a faulty log in portal. They were professional, effective, and timely. I recommend the rest of the company follow the support team's commitment to customer experience. I wanted a one time report on someone and ended up getting signed up for a monthly subscription. Luckily I caught it after 4 months. Consider making your user interface more user friendly and not as deceptive.

Service was good; I used for real estate lookup. I didn't realize it was subscription and had to use chat for cancellation. Satisfied overall

I needed assistance and I got the best customer service! I was stressed out due to a situation and the customer service representative put me at ease and took care of my issue quickly. I was mistaken on what I purchased and the customer service representative straightened out the problem

Helpful and knowledgable. Love access to the live texting. Easy to use site with tons of info. Love the option to download a pdf with all of the necessary information and ability to access it as needed.

Used this service for screening renters in my rentals. Simple and easy to cancel when I no longer needed the service. Rep was polite and fast to fill my request, not like other companies that make you chat forever and explain why you need to cancel

It was very easy to receive information and then to cancel my account when it wasn’t needed anymore. I appreciate that since I am not text savvy. I need information on one person and I didn’t know as I had signed up an account. It was very easy with the chat.

Excellent customer service. Took care of my issue in a timely manner. Agent cancelled my subscription and refunded me $30 because I did not know I was going to be charted. Agent was quick and took care of all of my issues

Couldn't locate where to end subscription. No problem at all. In just a few moments I received emails stating my account is closed. I'm not exactly done researching everything I attended from start, but the nonchalant ease that it's not for everyone all the time, this helps bring me back when I'm ready to pick up the pace again!

I was helped by Pam and she was extremely helpful and quick with her response. I didn’t have to repeat myself and I didn’t have to wait long to get help. I was a little nervous to use the live chat because sometimes it can be a little difficult navigating the live chat but the service was amazing and I would recommend friends and family to use this website for their public record needs.

Sharon helped me quickly and without a hassle. It was very easy and quick to communicate with her through texting. I contacted looking for more information and she was very helpful. When I was done with the interaction I was very happy and satisfied with the outcome.

I'm really not sure what "PublicRecords.us" really is. All I remember doing is researching the sales history of a house I was interested in purchasing. I initially searched for my local tax records; however, I was diverted to "PublicRecords.us". The charges that they want are confusing. I thought I was paying $8 dollars for the sales history. But, instead, I was charged $28 - $8 for the sales history and $20 for a monthly prescription. I didn't know that I had entered into a monthly prescription until I got another charge for $20 the next month. All I wanted was the sales history on one property. It should be free, if I was researching the local County's website, which I thought I was doing.

There were no options on the website to prevent continued charges for information I paid for and needed one time, but via the chat feature it was quickly taken care of by George on the customer support team. 0/5 stars for the website, and for automatic billing without any way to cancel easily. 5/5 stars for George.

I am happy with the service Sharon provided me with today. She was very knowledgeable of her line of work. She responded to my questions and concerns in a professional manner. Thank you again for your service. God bless you, Sharon. Best, Jonathan **.

Not clear notice of monthly subscription activation, and no invoice emailed. I also wasn't able to sign in, no email sent to inbox or spam and not unsubscribed to emails. Only positive was canceling through the chat was easy.

Signed on to the online chat. I was connected to Peter in customer service. Peter was very efficient and helpful and resolved the issue immediately. Appreciate the focused service and prompt attention to the matter.

Ruth did a wonderful job addressing my needs and was efficient in ensuring there was a proper resolution to my problem. I wish all customer service professionals were like her, a 1-million-star rating for sure.

Stephanie is an angel, she worked diligently and caringly to look into my issue and resolve the problem. She was very kind and gracious, intelligent; she knew what she was doing. I wish my communication with other customer service reps in various industries were half as pleasant as my experience talking with Stephanie. Thank you so much. She should get a raise.

I was being charged biweekly unknowingly for a report package, and live chat customer support was very helpful and initiated a refund for the extra unknown payments. Thank you, David, from customer support.

They helped me cancel my subscription literally in less than a minute. Great people, cheers, I had messaged and got a response quickly after. Then I got a message saying my subscription was closed. Super easy and intuitive.

Richard did an amazing job, thank you so much for the quick assistance!! He completed the task with a quickness!! Thank you, Richard! I had no idea that this was a subscription; I only wanted to look up my property, and then realized all the charges I was paying.

I did not find what I was looking for but good support and friendly service. This search helped me find that others have my same name. Thank you for the search and results. Hope this helps others as well.

Thanks for the quick help. The associate was very timely and helpful. I do not like that this box is telling me my message is too short so I am adding this extra sentence :( Associate good system and account fraudulent.

I had a simple issue regarding a refund and account management. The customer service agent was able to resolve it in a quick and professional manner. Customer service agent was Very knowledgeable and quick response and resolution. I may use the service again in the future.

They helped me very very quickly. I think I was only chatting with them for maybe a minute before everything was resolved. I accidentally signed up for an account you pay a monthly fee for and they closed my account and refunded me the money within a minute of talking with them.

They helped me very easily. I asked for a request of a couple month's refund as I didn't know I was being charged and they sent me the refund basically immediately and were very helpful and made it very easy. Thank you!

Paid a lot for PublicRecords report on my own property and then billed monthly. However, customer service via chat was very quick to respond. Closing my account was very easy. It only took a few seconds.

My experience with Public Records has been both professional and expedient. I would highly recommend them. My only hesitation for anyone looking to use the service is to know that it is a recurring/continuous account that will continue to charge your account even when not being used for additional searches. Other than that, I was completely satisfied with the support I received all around.

Jerry helped me cancel my account quickly and efficiently. He answered all of my questions and did what I requested without putting me through a whole rigmarole. Thank you, Jerry!

When asking for help to cancel my subscription, Katherine was great. She was able to cancel it without no issues and in a fast paced manner. She asked me if there was anything else she can do, I stated no as she did what I needed.

James was beyond amazing in helping me figure why I was getting charged and issuing my refund. Clearly communicated and got things done efficiently!! If I ever have any other problems I’d definitely like him to help me. He definitely seems extremely knowledgeable and helpful.

Samantha-Customer Support worked with me today and was quick and helpful getting my account canceled.

I had an issue with unknown chargers. However, James from customer service did an outstanding job to help me resolved my issue. This website is legit and authentic. If you need records or information, then this website is perfect.

I saw where there was a charge on my account from where I used this service. I contacted Publicerecords.us and used the chat feature. It took 3 mins to review acct, refund amount and cancel subscription.

The support team handled my issue with remarkable speed and professionalism, leaving me thoroughly impressed from start to finish. From the moment I reached out, they responded promptly and wasted no time getting to the heart of the problem. Their expertise was evident, they communicated clearly, kept me informed every step of the way, and resolved the issue without any unnecessary back-and-forth. Given the level of service I received, continuing to rely on them was simply a no-brainer. When a team consistently delivers that kind of experience, there's really no reason to look anywhere else.

I was trying to get a copy of my driver's record. All 3 customer service reps I chatted with were very helpful. Though I was in the wrong place to get my copy and needed to close my account, Kevin solved my problem quickly. I appreciate your help!

There were no hassles with the live chat on any monthly reoccurring charges. Reports were easy, fast, and informational. Confirmations were instant and sent by text. I'd like to keep it simple and does PublicRecords.us.

I did know I had a subscription to this service. Thank god for looking at my bank account and caught it before they took more money from me. The customer service was nice but I shouldn’t have had to contact them. Thanks but no thanks!

Thank you for being so quick to provide the refund! Making it easy and stress free. I also appreciate that you did not ask me a lot of questions (other than the basic identifiers). I recieved 5 payments back that I was not aware of- right after I asked for this! Thank you whoever you are.

I was able to find the information I needed elsewhere so wanted to cancel my account...very easy to do so! I contacted the live agent and was able to close my account within minutes, unlike other website that take forever to get an agent, my situation was resolved within minutes!

Jerry was fantastic and speedy. He helped me understand my charges and helped close my account in less than a minute. Appreciate his assistance. 5 stars.....

Great resource for researching neighborhood and property-related data. The information was easy to access and helpful when gathering details during the home refinancing process. I was especially impressed with the chat support team—they were responsive, knowledgeable, and quick to answer my questions. The website made it much easier to find the information I needed without spending hours searching through multiple sources. Highly recommend this service for anyone refinancing a home or looking into public records and property information.

I used your service to research a property. Thank you for the information. Gave me everything I needed to make an informed decision. It gave me the necessary information with the listing to be able to make a purchase.

Rachel was extremely helpful and very courteous. Got my information pulled up fast and quickly assisted me with my issue. Responded to my request with no hassle. Very professional. Great Job!

Public Records is easy to use and provided all of the information I needed. I no longer needed my account, so I chatted with an agent and my account was cancelled in 5 min. Quick and efficient. I highly recommend Public Records over any of the other websites that you can use to locate people and their information and background checks!!!

Fast and efficient! Mary helped me right away. Easy experience! I needed to cancel and couldn’t log in to my account. Mary helped me in just a couple of sentences. This review is more difficult than getting the assistance I needed. I never received an email to get into my account and Mary just asked my info and canceled it for me.

I had an issue with an overcharge that was not initially made apparent but they got it corrected right away with no issues. They were easy to speak with about this and clear on the details. They fixed this very quickly for me.

I was not aware that I was signing up for a subscription. When I paid one dollar to get a report. When I went on to the chat feature, Amy helped me. She was extremely helpful and very polite. I was very grateful to not be given the run around or be given crap. She was awesome and I'm very happy with the customer service I received from her.

Checked your website looking for a copy of an Elder Abuse Restraining Order in Sacramento. I only needed Sacramento. Got nationwide info. Was confusing and did not even get past the first click and gave up. Got nothing. However happy I got a refund. You seem like a quality company that understood my issue and provided a refund. So would recommend

The live chat agent made a task I have been banging my head against for months painless. They completed the task for me in seconds. Thanks Amy!

I chose Live Chat and Was helped immediately and so fast I couldn't believe it. I would not hesitate to use PublicRecords again and will tell all my friends and family about my experience.// When I want to unsubscribe because I only needed the one report I couldn't see anywhere to choose that option so I clicked on Live Chat, was helped immediately and taken care of. Julia **

It was fast and easy respond. Happy for the service. They help me to resolve the issue. They were able to see the account and notice there was a mistake on the account. Able to help me to solve the problem. Thank you.

Ryan was extremely helpful in assisting me with my account. He was able to resolve the problem in no time. Excellent service person. Ryan assisted me with finding my account and resolving a charge that was not authorized.

Easy to use and easy to use the chat to stop future charges. Helpful in researching my property. The chat feature is a highlight.....

Scam company, gave me wrong report, said that the report costs 1$, and after that charged me 20$, which I let go, and a month after charged me another 20$. So instead of selling me one report for a dollar, signed me up on a 20$ subscription without my consent, never use this product, no good info and a scam subscription.

Customer service over Messenger was great. Talked to a real person who took care of my issues. Be careful with the packages you buy, since some are subscription-based. Information gathered was helpful.

I reached out about a question regarding a credit card charge and the customer support person I was assigned (Carol) was extremely prompt and helpful. She explained what it was for and helped me with cancelling it to ensure I wouldn't be charged again. The process was very easy and my issues were resolved immediately.

Quick. Straight to the Point. Live chat is easy peasy lemon squeezy. Good Service. I would highly recommend.....

Sharon gave amazing customer service. She was able to assist me with my issue and resolve the problem fast. Thank you! I accidentally signed up for some program and was being charged multiple times and I didn’t need the service.

The site is a little confusing with the extra things that can be charged for. But I found what I needed. It was easy to get canceled once I got what I needed. I would recommend to others in need of documentation.

I had a problem with my account being charged $9.95 for the past 5 months unknowingly. I wanted a refund and I also wanted to know what I was being charged for. Not only did I get an explanation, but I also got an immediate refund and also had my account canceled. The help here was so quick, the communication was easy, and I understood everything that was happening. Was this AI or a real person? If it was AI, then dang, you guys trained/programmed it well. If it was a real person, GIVE THEM A RAISE! I am actually so pleased at how easy this was and was not looking forward to the process at all, but this was a piece of cake. Thank you.

Thank you Anthony for your quick work and help with all my issues. It was fast and professional and I most appreciate all you did.. I noticed a charge on my bank account and I did not approve it. I reached out to the chat customer service and they were quick to respond and helped me with all my issues. Thank you so much.

I’ve been dreading the cancellation of my subscription due to other companies putting me on hold over and over - With this company, I used live chat to cancel my subscription today and was amazed at how quick and easy the process was.

I pulled a DMV record for my wife, but somehow it turned into a monthly subscription I was paying for a couple of months, unaware. Cancellation was quick and easy on the website. Hopefully it won't happen again. Terms weren't clear as to what service I was paying. Be aware when you order next time.

This website felt more like a scam than an actual helpful website. I needed a plat map of my property, and the website just continued to prompt me with charge after charge. And then, after I thought the several first charges, it hit me with another charge months later. The charges felt deceptive in nature. Trying to delete my account was horrible and it took contacting costumer service to stop the charges. The woman who helped me was very efficient, so I will give points there but overall this was a very unsatisfactory experience.

The customer service member Dennis was very helpful and swiftly answered and took care of all my questions and concerns. He deserves a promotion or raise. He was able to quickly respond to all my questions and took action immediately. This allowed me to resolve the issue and get back to my life.

Great customer service. I had an issue with my billing and it was resolved without question. Marie was quick and efficient and communicated along the way. I resolved all my concerns through the online chat, which can sometimes be a frustrating experience, but this time it was extremely efficient.

I used the service the first time and did not know I accidentally signed up an account with a monthly fee. Wish the website could be more transparent about this potential mis-step. The customer service promptly closed my account upon my request and issued a refund for the monthly fee. Use the service with caution, although the customer service is responsive and reasonable.

The agent was super helpful, understanding, and quick to respond. They made the whole process easy, answered my questions clearly, and were very patient throughout. I really appreciated how professional and kind they were, and they helped resolve everything much faster than I expected.

A friend's brother died unexpectantly, and I was able to quickly gather some information regarding his home property. One less thing for an attorney to charge for at probably a greatly increased cost.

I would off prefer to cancel my account on my own, not to have to resort to the chat with a bot or whomever it was. I gave so much extra money on a report I only used once, most expensive report of my life.

I misunderstood the charge for this service. My understanding was it was $1, but I was charged $31. When I used the Chat feature to ask about it, and told them I wanted to cancel, they were very kind and took care of it for me. I am sure some people want the whole package; I did not, and apparently clicked the wrong button somewhere. I applaud their customer service.

Virginia was a great help in straightening out an issue. Very thorough & professional, even when I was feeling a bit 'testy'. The 5 stars is for her (desperately hoping she is not AI) response - I still do not know how I got charged for a 'package' over 2 months ago.

The customer service (Ryan) that assisted me today is very knowledgeable and professional. Appreciate his assistance assisting me on the charges that I don't agree to keep using the services for I only need it once.. Thanks.

While looking for information, I inadvertently signed up for a subscription service. When I realized my mistake, Kevin in customer service reversed my mistake and credited me with my payment. Many thanks to Kevin!

I had a great experience using the online chat to cancel my subscription. The process was very simple and straightforward, and I didn’t have to wait long to get connected with a representative. The support team was quick to respond and made everything easy to understand. They handled my request efficiently and professionally, and the cancellation was completed much faster than I expected. I really appreciate how smooth and hassle-free the entire process was. Overall, excellent customer service and a very positive experience.

Just needed to unsubscribe, took Peter about two seconds, no pushy retention tactics. Just great customer service, thanks again. If needed, I'll be back! I guess this was initially too short, but that was my experience today.

I had a great experience using Public Records. I was able to quickly look up all the information I needed regarding my home and personal records. The reports were extremely detailed, accurate, and easy to understand. I also appreciated that live agents were readily available to assist with any questions I had throughout the process. Overall, the service was reliable, efficient, and very helpful.

Stephine in Customer Support helped me greatly. She understood my issues and concerns and resolved them. I would like to Thank your support staff and appreciate your understanding and support... THANKS.

Easy to use system/prompts. Reasonably priced. Useful information. From start to finish the process took 7 minutes. Great tool/site.

I've been looking for housing sale deed. They have the information from other public sites, they will put together what looks like a document but not the same exact sale deed I was looking for. I've charged like crazy 30.00$ and a recurring charges which never stops. Apparently you will have to close the account going to the site. So never go to their site because the document what you get is not legit. Only the numbers and informations are. And you will be charged every month.

I am writing to commend you on your support staff. Pamela was amazing. She answered me promptly and gave me the help I needed. Very impressed with your support staff. Thanks again.

My experience was tremendous. I wanted to close a subscription and was assisted by Paul within 5 seconds. I was closed, and no further action needed. Thank you for the quick experience. I appreciate how quick he was to answer my question and respond with action.

When I did a search on a home that I was looking to purchase I was able to gather good information. The company is very good at customer service as well. And then when I went to cancel my subscription they were very easy and good about it.

The live chat helped a lot, quick response and immediate search for database to investigate my case. My request was responded immediately and resolved. The customer support is very patient and responsible. Thank you very much for your help!

I was unsure what I signed up for but I wanted to unsubscribe. I went to the live chat and they were able to close my account very quickly. Thank you so much to Richard for helping me close my account in a very timely manner.

George did a great job at helping me and issuing a refund knowing I didn't want that. Accidental sign up. I paid for the pdf 7 dollars because I did download that and it was fair. Thanks for your help George.

Alexander was quick and incredibly helpful. I was unaware that it was a subscription and they quickly acknowledged it, cancelled my subscription and returned my funds. I will use them in the future when shopping and needing more information for a vehicle.

I had contacted support because there was a mistake on my account. The agent was prompt, polite, informative, and helpful. They researched my issue and got me a resolution. I greatly appreciate this.

I used the Public Records service once last August at a cost of $5 which I charged to my credit card. I never used the service again. I had no idea that I was signing up for a subscription at a cost of $20 every 16 days starting in September. It seems that this service is designed for businesses who do frequent searches for various reasons. I had not noticed the charges in prior reviews of my bank statements until now. I called the PRUS customer service line and spoke to Madina. After explaining my dilemma she was able to get permission to refund most of the charges! If I ever have need for such a service on a frequently recurring basis, I would not hesitate to use PRUS. Thank you very much.

I asked, you gave. Thank you for answering my query on the first try. Quite unusual for chat bots!! Usually you have to go back and forth. I didn't know what I was getting into and now I'm ok with y'all.

Service was excellent and I got everything that I needed. Thank you so much for your help! You all are great. The information that I was provided help me make the decision. That’s sure why I need to leave such a long review, but hopefully other customers are all treated the same as what I got.

I would have preferred an account management page where I could have unsubscribed from a recurring charge myself, but in absence of that, the chat customer support chat feature was quick and easy to use.

A solid public record platform that delivers reliable access to court filings, property data, and background information. The search interface is straightforward, and results load quickly, even when pulling older records. I appreciated the clear categorization of documents and the ability to filter by date, case type, or location. Where it could improve is in transparency around data sources and offering more context for incomplete or missing records. Still, for users who need fast, organized access to public information, it’s a dependable tool. If you want to expand this into a longer piece, I can help you refine the structure or tone.

Be cautious of PublicRecords.us when they sent you a letter in the mail for a property record purchase which are unaware of

Excellent service. Very quick resolution to my inquiry regarding canceling service and refund of todays charges. It was difficult to use service, did not find anything that I was looking for with original inquiry.

We are extremely impressed with the outstanding service provided. Miss ** was friendly, knowledgeable, and went above and beyond to ensure all my needs were met. Every interaction was handled promptly and professionally, making the entire experience smooth and enjoyable. I truly appreciate her dedication to delivering exceptional customer service. Goblessed!

The chat room assistant was very helpful in assisting me when I was confused about my charges on my account, and gave me a refund when I explained my situation. It only took 2min to get my issue resolved, and my refund is expected soon!

Amazing support, helped me out quickly and efficiently. I had no problems explaining as the support personnel knew the issue and addressed it quickly. When talking with the customer rep, they gave me no issues and were ready to help as soon as possible.

I was upset that the charges were not stated clearly and instead of $1 I was charged $31. But the last I spoken to on live chat listened to my problem, was fast and accurate in returning my money and closing my account. So overall she was an excellent customer service assistant.

Daniel was great and easy super helpful and really enjoyed how I did not have any issues. The company has been charging me a subscription that was not explicit so I was not aware.

Got everything I needed and customer support was quick. Raymond was especially helpful with my needs. System is easy to use and everything is up to date. I would definitely use the site again in the future.

Customer service through live chat was awesome! Susan Responded and Resolved what I inquired about with a minute! I definitely was not expecting it to be handled so quickly and without being asked additional questions by the live representative.

I initiated the online chat because I received a $31 charge on my credit card. I thought that I was only authorizing a $1 charge. Russel was the agent that I was chatting with and he was able to credit my account the $31 and close my account. I was happy at this outcome, but annoyed at needing to go through this process.

The customer service was quick and I was able to cancel my acct. Easily. The software not so great. Especially when trying to find a common name. You should be able to add the birthdate or other identifying information.

Guidelines are effective and easy to follow. Ryan the customer service agent was really helpful. He is great. Excellent. Any customer would be easily guided. Guideline is effective all in all. Everything a customer need is readily provided upon request.

This was a scam. I signed up for $1 and then was charged $1, and then a second charge for $30. I would not have signed up for it for $30. There are better info sites. Plus, I did not find the info I was after, even with their help (they did not seem to understand what I was asking for).

Scott made the process hassle free. I believe probably the most hassle free customer service related experience I have had this year thus far. I was very impressed. I explained my issue and he answered my inquiry then upon request refunded the money that was taken from me that I had no knowledge of authorizing.

Jerry was direct and helpful, probably the best and fastest customer service I've received using the chat feature ever. It's probably taking me longer to write this review he was so fast!

Great customer service. Quick and efficient. Better than A.I., understood my needs and promptly issued a refund as I did not realize the $20 charge was monthly. Best to read the fine print. But they took care of me.

Thomas was wonderful in helping me and answering the questions I had. Was polite, courteous, and knowledgeable. I was incredibly satisfied with the service I received from Thomas. 10/10 was best assistor.

I contacted customer service when I was incorrectly charged $30. The representative issued the refund, quickly and efficiently. The service was excellent! I was pleased with the service and will not hesitate to use Publicrecords.us in the future.

I was searching for a report pertaining my self, unfortunately, I did not find what I was looking for, but did find stuff I may have forgotten about. It could be a very useful resource for those in need.

Great and easy service to use. Would recommend it to anyone who is interested or in need of looking things up. Really appreciate it, and I will definitely be taking it to someone else.

Virginia was so kind and efficient in helping me. My problem was resolved within a minute of starting chat. I would definitely use this chat service again! 10/10 She is great. It feels good to talk with a real person and not AI.

Ashley was great. Helped me quickly and fully. I didn’t mean to have a subscription and she had it cancelled within a couple minutes. If I actually needed this service, I’d recommend it.

I appreciated Virginia's help in resolving the problem. That was very quick.

Customer service was great. Very knowledgeable and helpful. I explained my problem as to why I am getting charge and customer service explained to me why and help me resolve my problem quickly. A++++ customer services.

Samantha from the live chat feature was very efficient in assisting me with refund questions. I explained my issues and Samantha quickly was able to issue me the refunds needed. I would definitely recommend this live chat feature for issues regarding refunds or accounts.

I would like to commend the service representative that assisted me with resolving a concern I had and canceling an account. Responded to my request and questions quickly and efficiently. Great customer service person. Thanks.

Man let me tell you I let em know and they handled it. No questions asked. True skill in customer service and when I thought nothing was gonna happen they took care it. Now this review is 5 star!! And they want me.

Great experience..Easy to pull report on a property we are considering purchasing and easy to work through chat on closing the service account once the information was obtained..I would definitely recommend to friend or family member to gather information

Great service and communication. I was able to get my account settled without any issues & the rep was very helpful during the entire process especially for a refund. I would definitely recommend this service. I appreciate it.

I used Public Records one time to see if my car title was in my name. I am still getting charged $20 a month, but I do not plan on using Public Records again. Please close my account, and if possible, refund me the recent charge of $20. Nancy, if she is a real person or AI, gave me speedy service by closing my account and giving me a refund.

I learn Something today about myself. Today exceeded my expectation from this website. Can this site show birth certificate report. It's hard to find in PublicRecords. Maybe one day Vital records is great for connecting to Lost family members. This can remind you who is still alive.

I don’t remember signing up for this or even using it but they were so fast and smooth with deleting my account and sending me a refund. Honestly no complaints here. That’s all. It was good and fast help.

Peter help us out with closing an account that we never realized that we had with closing it out and a refund since October 2025. He got it done very quickly and helped us with the refund. Thank you Peter.

I use the site for a license plate lookup which seemed like it was going to be a $1 one time charge. But I was charged an extra $30 for a package deal that I did not see until billed. After realizing this I contacted customer support who was able to help me refund the $30 after letting them know that I did not know of the charge.

I requested to cancel my subscription. She did cancel it and refunded all three charges as requested. At first she was only going to refund one charge. But I asked her to refund three charges and she did.

Easy site to use. Gives good info on people searched. Couldn't find the cancel button but a quick chat and it was done. If you're looking for long-lost relatives or friends, give PublicRecords.com a try! You won't be disappointed.

I reached out today regarding a twenty dollar charge on my account, the service member was able to assist me in understanding what the charge was for and helping me close the account. I appreciated the patience and care that was given to me with my situation. Thank you so much!

I no longer needed needed my subscription. I couldn't find how to cancel it online. I used what I thought was a chatbot named Timothy. Timothy canceled it immediately for me--no issues and really quickly. Then he informed me he was a real person. Thanks for the excellent customer service. You might want to add info to your site sending users to the online support. Many will think it's a chatbot, as I did, and not utilize it. Of course, that may be the plan. Thanks to Timothy for excellent customer service.

I needed to cancel this thing. I just needed 1 report and guess I didn't read the info when I got it. I chatted with Kimberly and it was so easy. She was nice and professional and fast. Thanks so much!!

The Customer support agent did great in closing my account for me as I did not know how to or locate where do to that. They were fast responding and closed it immediately as needed and asked if I needed any further assistance. This was quick and easy to ask for help instead of trying to find it myself.

Ryan was very helpful in canceling my account and the reoccurring charge that was happening twice a month. He also helped me out by processing a full refund of Jahy of $60 that I have paid in these payments.

I was searching for a plot plan and went to this website. I was able to find all sorts of information on my property. Since I could not find the actual plot map, I downgraded the score to 4 stars. Otherwise a lot of useful information on your specific property.

I had a concern about charges applied to my charge card and live chat Pamela took care of the concern effectively and quickly, to my full satisfaction. I would return here again if I needed further help of its kind.

I needed to search for some records on my house and thought I was paying just a one-time charge for the documents, but it was a trap that put me on a 9.95 dollar plan a month, when I realized that I got in touch with them and Ronald was able to solve my issue on the spot.

Agent was of great help. I did not know that I signed up for a monthly subscription. I kept getting charged on my credit card. The agent helped me to close my account and reversed the charge. It was very easy to use but the initial sign up was vague as to the subscription was ongoing.

Don't believe it when they say they offer a free trial. I used them one time and they charged me for the products I chose, then immediately charged $30.00 for a monthly subscription. Had to call my bank to get charge disputed. Ridiculous.

I went online to get details on my property. Specifically, sewer lines. Was not about to get the info needed. Went online and used the live chat to cancel subscription. This live chat was very helpful. They answered all of my questions and closed my account for me. They also issued a refund pending in 3 to 5 days. It saved me a lot of time on the phone. Thank you!

I called to cancel my subscription and Pamela was fast & efficient helping me to cancel my subscription. However 1 complaint which isn't Pamela's fault, but there is no option to cancel/unsubscribe on the website or in the emails I've been sent, which would make it easier for customers.

I was charged a certain amount for a few months without notice. I reached out to customer service team, they explained what those charges were for and refunded me. The attitude was good and reactive speed was fast.

I had an additional charge I didn’t authorize and Thomas helped me swiftly! It was the fastest dispute I’ve had. Thank you for not making this harder for me. I truly appreciate your assistance. I was surprised to see that extra charge in my transaction report. I’m thankful you were able to help me.

I had an excellent experience with the support team. This was honestly some of the fastest and most efficient help I’ve ever received. They responded quickly, got straight to the point, and made the entire process incredibly easy and stress-free. I especially appreciate the assistance with cancelling my account and also helping me retrieve my home information initially. Everything was handled professionally, clearly, and without any unnecessary back-and-forth. Great customer service like this is hard to find these days, and I truly appreciate the support and quick resolution.

Excellent, immediate, responsive service - refreshing! It is too easy to "accidentally" fall into a series of subscriptions without even realizing it - this was taken care of no problem. I didn't even realize I had this subscription. Now it is cancelled - thankfully.

This website was very useful and customer service was amazing. I used it in the beginning of 2026 like 3 times and forgot about it. I went to cancel 3 months ago but was told I had to call and ended up forgetting about it. I went to cancel today and I didn’t have to call, just chatted online with Scott and he refunded me the last 5 months worth of payments because I haven’t used it except for in January and was very quick and helpful. It was not a hassle. 10/10 would recommend.

Chat was answered immediately and close my account at my request instantly. The only complaint I have which was not part of the service I had today, is I don't know why I ever had a recurring charge. I did one public search and did not realize I signed up for some subscription. Unfortunately, I didn't notice the charges for several weeks. I only used the search once back on 3/29/2026. Because I did not realize this, I am out an additional $30.00.

I happened to notice a $20 charge hit my bank but never seeing this when I paid for my one time report. Luckily support reversed the charge and closed my account to keep any further charges from transacting.

PublicRecords provided great customer service. They were able to process my refund as quickly as possible, and their 24/7 live chat support made it easy to get help anytime. I appreciate the fast response and smooth refund process. Hand-down to Steven for providing top-notch customer service.

I was getting a regular charge of $20 when I never signed up for a recurring service. I got my question answered and a refund immediately, which is rare these days. Thank you.

I used the Chat function on the website and ‘Carol” answered my question and actually helped me so quickly, I was pleasantly surprised. Thank you for responding without judgement and so swiftly. I felt heard.

I had an issue of my card being charged for something I didn’t use. I had my full refund and they close my account. They were being so helpful about it. That’s exactly how it went. There’s no other way to describe it or detail what happened.

I had never been on Public Records. I pressed some things I did not really know for sure what they were. Before I knew it I was charged 71.00. I went to chat and she closed the account so there would be no more charges. They did refund 30.00. But I just looked up one record. It took about 5 or 10 min. I am still charged 41.00.

The representative was very quick in helping me with my situation, I signed up the for this service for one time usage and was billed an additional subscription fee. I only needed it for one time use and a refund was granted for the additional billing.. I would use the service again. The order I placed for death certificate records was processed and sent them almost immediately.

I found this website searching for VIN number info on my newly purchased truck. I got a report and there were no issues at that time, but I had no idea I was automatically enrolled into a monthly charge, even not using the site. I had no idea getting info for my truck entailed a monthly charge to my bank account. Rachel with PublicRecords.us helped put a stop to that and reverse the latest charge. Thank you.

Today I worked with Rachel on the chat to help resolve my account issue. They were very helpful and kind. Rachel was able to complete my request in just a few minutes. I appreciate the professionalism they shared. I appreciate your service and customer focused approach.

This site was so helpful to me, super easy to start and cancel a membership. Easy and painless. There were several ways to use it. I used the live chat feature and my account was closed within 3 minutes. TYSM!

My experience is indescribable. I do not like the website inconcise methods. It does not clearly explain all charges and because it is public record no one should be charged an excessive amount of money. Especially unknowingly.

I tried to get their service, and paid 30 dollar for the report. Couldn’t find anything about the person I was looking for, even though he has information available at webcrims. I asked for a refund on customer support. And they issued one, which will be available within 3-5 business days. Overall, I am satisfied with their service, but would recommend at least showing the Age and name of reports before taking payment. If I had seen the reports age before making the payments, I would not have done the payment at all.

I received my report, and everything seemed accurate and then live chat was fast, easy, and helpful!

It was really good to get service. I was really happy with the outcome of the situations today. Thank you so much for everything. Thank you so much for the support, you made me a great day today, and you deserve all one day to celebrate my Toyota Camry dimmer switch.

Easy to get to live chat... entering verification was pretty easy and prompt responses in the chat... I appreciate the immediate resolution to each charge. I was told that the money would be refunded, and I was assured no more charges, and they made sure the account was closed.

Margaret was very helpful and swift. No complaints, all compliments! My request was relatively simple, and she helped very quickly and efficiently. Her response time was also great.

I was able to cancel with no problem, I appreciate the service. The chat representative was prompt & helpful. If I have a further need for this service, I will return.

The person responded professionally and quickly. They asked what they could do to help me, I said I wanted to cancel my subscription. My subscription was canceled immediately. Confirmation number was given and email sent.

Fast and easy service from Kimberly through the online chat service. I accessed the information needed and had it within a few minutes.

Sarah was very helpful in resolving my issue! She worked quickly and was very polite, professional, and accommodating. Thank you for helping me! I was stressed about this, but her attention to detail and quick work made things better.

Customer service was extremely quick and easy. 1 minute after requesting my subscription be ended, I received a confirmation that it was done. I hate when organizations try to keep you subscribed and take forever to close your account. Thank you.

Helped me understand my subscription. Made sure I was aware of the different plans. Only thing was the chat kept asking if I wanted to close my account, which almost made me want to because she asked so much.

I was continuously charged for a fee that I was unaware of, and when I reached out to customer service utilizing the chat, it was fast and easy to receive a refund and apology. The agent was very helpful and quickly helped me.

Margaret was super helpful in resolving my issue. Once I provided the issue, she provided a prompt response with the level of detail that answered my question and even questions I did not know I was going to ask. Great customer service is hard to find these days. Thank you!!

I accidently left my account open and was being billed $20. When I realized this and reached out to have my account cancelled Thomas worked with me through the chat and closed my account immediately just as I asked. He was great and I couldn't be more pleased with the service.

My problem was fixed almost instantly. Great help. I just wanted to cancel my subscription and in few seconds it was done. Please give the assistant Richard a raise. I literally just gave my information and asked to cancel my subscription and he canceled for me.

Requested to have online account and subscription cancelled. All went well. Very pleased with handling of request. Response back from the representative came in short time. Online subscription cancellation tool was easy to use and instructions for its use were clear. :-)

The experience was great and the staff was easily reachable. It was easy to understand but more importantly, it was easy to cancel the subscription with no hassle. I would recommend this experience again to anyone who doesn't want over the top cancelation fees or requirements

I had requested public records while doing a search for a family members death certificate. I did not realize there was a $30 charge for the service. Anthony was polite, helpful and able to close my account to stop further charges.

Your website needs a itemized subtotal before completing purchase because I fully read the information but I was under the understanding that I was being charged $1 for the single item I requested. Then I was charged for the bundle fee of $30. I only needed ONE document. It should be easier to understand what you are being charged for as the wording used is confusing.

Absolutely fantastic service. Quick, easy and effective for the most part. Will return for future needs as they arise.

Not sure why I was charged $30 out of nowhere but Russel said he would give me refund. Thanks hoss. Unless he is a clanker....Also I want to give a shout-out to anyone who doesn't rely on the Government for food, water or shelter. Keep up the resistance to tyranny.

Finding records through this site was so much easier and informative than any other website I used. When I was done using the site and ready to close my account, using LiveChat and speaking with Ryan was easy, quick, and incredibly helpful. I’ll recommend this site to anyone who asks!!

So originally I was going to post how absolutely wonderful the live chat service was for cancelling my service that I didn’t even know I was being charged for but now that the system has been ever so kind enough to tell me that my initial review was NOT long enough, I truly would like everyone to know just how intricate this service has been for me. Thank you so kindly for making me realize I did not initially have enough to say. I truly hope that review helps as my first 2 attempts were rejected. Thank you kindly 🙂 and have a wonderful day.

10/10 experience with Pamela today. I chatted in to close my account after receiving the documents I needed. I do not need long term services so I cancelled the monthly charges. Thank you for the extremely fast and efficient service.

I was being charged various charges on my account and was not using it at all. The lovely customer service (Nancy) was able to refund all of those charges. I also received email verification that those charges were going to be refunded & that my account was closed and no longer going to be charged. Thank you very much for the help!

Site was very useful and contained much more information than I expected. When I have a need, I would use it again.

I requested 1 record and they charged me for a the full package which I didn't consent to. Luckily their customer service was so easy and quick to get me a refund. The report I did receive was very helpful.

Very quick and easy to use, and the support team is so responsive! I was able to get help and have my issue resolved in under 5 minutes. I highly recommend this service. They want a longer review, but I honestly don’t have much to say beyond that.

Super helpful and got things done quickly. Was able to get a refund without questions asked and my account was closed without any issues as well. I recommend talking to someone if you need help or have questions about why you are being charged monthly.

I didn’t realize I would get charged $20 again even though I was looking to use the public record services as a one time use. I spoke with someone on the live chat and they were able to issue me a refund and close my account without any issues!

The process was quick and easy. Charles was polite and thorough. I would use this site again if necessary. Read everything thoroughly before you begin the process. I was able to find the info I needed.

Upon reviewing the website I signed up not realizing it was a $30 fee. I thought I was only paying $1. I reached out to customer support via chat. I was quickly helped. I was able to get a refund for my mistake. And it all took a matter of 3 minutes to do. The customer service representative was very polite and helpful. There were no questions asked except for, "How can I help you today?."