PublicRecords.us Reviews

I had an unexpected charge on my account and contacted customer support through live chat. The agent was very helpful, polite, and resolved my issue quickly. My subscription was canceled immediately and a full refund was issued without any complications. I really appreciate how fast and smooth the process was. Thank you for the assistance.

I signed up to review a property, and accidentally signed up for a monthly service. The customer support was so very helpful, and the report I had purchased was accurate and helpful. The customer support was very quick to respond to me and they were very kind and wanted to help. I love the chat option.

I did not mean to get a subscription. It was easily cancelled with Stephanie on live chat. My review will change if my card is charged again. Cancellation only took a few minutes, and Stephanie assured me I would no longer be charged.

Please give her my kudos on this request form.

Customer support was very helpful in getting my subscription canceled and a refund for the unused months I was charged. Barbara was kind and quick. Thank you. I would recommend this service. Just be aware of the continuous monthly charges!

They have a sneaky subscription model. Like every other complaint here, I only wanted to use their service once, but they secretly signed me up for a subscription plan, or as they put it to justify not notifying me via email every month, an installment payment plan for a package. When I went to their website, I couldn't even find a way to see if I had a subscription. The only sign that I had one was a monthly charge on my bank statement which I only noticed a few months later. Yes, they promptly issued me a refund, but I can imagine based on the 100s of resolved complaints on the BBB website, there are probably 1000s of people who are unwittingly paying for a 'subscription' they never signed up for. If you had a similar experience, please join me in giving a low star review.

This individual was very quick in helping me to address my issue and they were also very kind of thorough in doing their job. I do recommend them to help any individuals needing assistance in the future.

It was a good service to have for more than one thing. I had to cancel my account because I noticed a charge for 9.95 and David was helpful in closing my account and issuing a refund. Great, fast customer service

Bought 1 public info request and they auto signed me up for a subscription renewal charge without telling people that is what they’re signing up for? Scam. Rachel at customer service was good in helping me cancel this fraudulent subscription service.

I was being charged for public records that I didn’t need anymore. Asked how to cancel this and she helped out, very smooth, no waiting, very helpful. She canceled the account for me and made everything really easy. I will recommend this app.

I signed up to Public Records to access one person and didn't realize I'd signed up for a monthly charge of $9.95. The live agent, Nancy, was kind enough to close my account and issue a refund of $9.95. Thank you!

This experience was a good one. I was able to receive the records I needed and was able to delete my account when I got ready. I did not need to go to any other sites to receive additional information.

Maria was amazing, she was very patient with me even in my frustrations. She handled me with grace and care. 10 out of 10. She guided me on the process and I needed that, telling me where the fees came from and how she could assist in seeing where I went wrong. She also was able to help me locate a duplicate account that I didn't know I had and that helped resolve my fees.

Amy was helpful in the chat session and I received my refund for the errors in the charges that I didn't sign up for. Again, Amy's customer service as great. I can not recommend Public Records.

Very fast response and cancelled my account quickly. Very satisfied with Steven's service. Thank you for your help Steven and excellent work getting my issue resolved quickly! In the future I will have so resolves from using PublicRecords again due to Steven's assistance.

The service provided me with the reports I needed, which helped me resolve a dispute with detailed information. And when I accidentally signed up for recurring payments, they refunded me back the full amount promptly.

Surprisingly easy to cancel subscription thru the chat option. Only had to state objective one time and George said, "Just a moment, please." Next said, "Your account is now closed and no more charges." Whatta service. Thanks.

They made my experience very nice… easy to explain my problem and very rapid respondence to a solution. They seem to be a very good company with kind employees. They do a very good job at taking care of their consumers… I would recommend this service to anyone needing help with looking up their records.

The site worked as I would hoped. I was able to find out everything I needed to find out. When I was ready to cancel the account, they were quick and did not make me feel uncomfortable doing it. If I need record services again, I will be definitely returning to PublicRecords.us.

Although records found were not very useful, prompt refund and cancellation of subscription after I found out I auto subscribed by mistake. Good customer hotline service. Will recommend....

Was very friendly and helpful. I had signed up for one time use and they said perhaps I chose wrong option but still refunded one charge so I was satisfied. I don't need to write an entire book about the experience. It was brief but I wasn't gouged for pricing more than I should have been.

I needed some info about my property's deed. I logged on for the first time to PublicRecords.com. It only took a few minutes to get the reports I needed and it was inexpensive. Also, I used the chat function and was helped right away. Thanks!

Quick response and helpful all around. I was overcharged, and I used the chat to contact someone for help. It took less than 3 mins to get connected, give my information, and a solution to be delivered.

This service will charge you without explicitly stating what you have subscribed for. Disappointed by that. It was one dollar for the report, but somehow I don't even know I got charged 9+ biweekly. I did not have emails saying what happened, what I have subscribed, just started getting spams of sms.

Horrible site. Thought I was signing up for a one-time deal, then they kept charging me $9.95, three times before I noticed the charges. The information I was looking for was found elsewhere on a free site. If I could give them 0 stars, I would.

Russell was very helpful and helped very quickly. Russell was very helpful and helped very Quickly and completed my request immediately. I appreciate the help.

I wasn't aware of a charge and the operator helped me get a refund. Very happy with the customer service! She explained what the charges were and why so thank you for understanding my ignorance. I didn't find what I was looking for and the operator explained everything to me and offered help in whatever way they could. Thank you so much for your professionalism.

The website was useful until the price kept adding up as you look for more information on someone. I only wanted to find out things about one person, just a quick view, but I kept being charged afterwards.

Quick, friendly, and efficient service. Very helpful. Would highly recommend this service to anyone looking for publicly available information. Thank you. Not much else to say about this service, other than product is as advertised. Thanks, again.

I feel like I was scammed. In most areas of the country, public records are freely accessible. Searching for county records I stumbled upon this site and fell for the charges. I learned from that experience and cancelled my account only to find that this company had charges my credit card for “reports” after my cancellation. Intent on contacting the company, I engaged in a live chat with a representative and he politely responded to my concerns and reversed the charges after my cancellation date.

My support experience was professional, quick, and successful in resolving my issue. I was incorrectly charged and Ronald immediately found my account and issued the proper refund. It all took under 1 minute, which I greatly appreciate.

Needed a subscription cancelled and refunded. Agent was very prompt and courteous. Did exactly what I asked and gave me all information needed to check on refund. Makes me feel assured should I need to use this service again, that I will receive the same level of customer service.

Great customer service, I appreciated he understood my situation and as soon as I told my concern, he took care of it, also the website is not very clear, you should put you will be charging people more than what it says.

Margaret - Customer Support was very helpful. The report's value to a homeowner is questionable. Also, trying to view the report locked up my laptop. I was not able to stop whatever was happening, presumably Acrobat processing the PDF, and had to restart my laptop to regain control.

Nancy helped me with my account through the chat app. Quick, easy, and painless considering how difficult it can be to make a secure cancellation request over chat. This was a simple request.

Great conversation with Nicholas, he was able to resolve my issues quickly and effectively. In the future, I would think that the information and payment methods would be fully disclosed and able to be refunded without having to call in for mistakes.

I was pleased to recieve excellent service from this Provider. I hope to use this service again in the future. I forgot that I had an active subscription and I decided to cancel the service. The agent who helped me did in fact help cancel my subscription to this provider. Thank You once more.

All of my questions and concerns were taken care of when I reached out to chat support. It was fast and easy to connect to someone and my problem was resolved in minutes. Thanks for the help. I canceled my service and requested refund on reports I didn't ask for.

My current customer experience has been so grateful due I was solved in regard my concern, the representative was very useful and I was solved quickly, I appreciate their accurate customer service. I downloaded a wrongly a package report as new accountholder, however I no longer needed this report and I reached out the customer service to get my account closed, so the representative solved my inquiry quickly and conveniently. Great customer service.

Donna assisted me expeditiously when it came to closing my account. Quick, effective, and quiet helpful. They were very responsive as well. Thank you a bunch. Also, the report that I received was very detailed down to the bone informative.

Jerry was extremely help and quick on getting me what I needed. I needed to cancel my monthly recurring payment but couldn't figure out how. He was able to quickly solve the problem extremely quickly. Great customer service!

Carol was very helpful and resolved my issue quickly. I needed a refund for charges I wasn't aware of, and she took care of closing my account and issuing the full refund without any hassle. She was professional, responsive, and kept me informed throughout the process. Great experience — thank you, Carol!

They were quick to help me. They were professional and very polite. They were able to help me close my account. I wish all customer service employees were like this. Thank you again! I would definitely come back.

I wanted to close my account and had no difficulty in doing so. Using online chat was easy and user friendly. If I wasn't talking to AI then I'd like to thank Patrica for the help. There was an unsolicited charge to my card that I didn't authorize. All is well and the follow up email was welcomed.

Everything went great! I was able to get the help I needed.

Timothy was very helpful and was able to get my issue resolved immediately and without any hassle. I appreciate the willingness to help and take care of my needs. I wanted to cancel my account and be refunded as I didn’t realize it was a monthly charge.

Terrible. Beware. I think their positive reviews are fake, possibly paid for. I had a terrible experience with chat customer support. Just endlessly repeating herself/himself. Then a person on an actual customer service phone call get pretty darn snarky telling me how credit card statements work. And that my refund that was allegedly sent and should process in 3 to 5 days is now going to take 60 days. Hahahaha! Because of the way banks work. I told her I would be sure to alert Bank of America to their imperfect system of processing refunds when I am on the phone disputing their charge. Do not believe many or most of the positive reviews you see.

Anthony took care of my problem in less than a minute. He was great. I had a recurring charge and he was able to handle it in a timely manner. That why I’m leaving a 5 star review.

When I chatted with customer service to close my account Helen was helpful in closing my account. I didn't need the public records anymore and the ease of her help made it so much easier. If needed, I would use this service again.

Took two minutes, not even. They had my problem solved. All I needed was a refund and to shut down my account. They solved both in no time at all. 10/10 would recommend. Not sure what else to say here so now I'm padding the word count lol.

I had an excellent experience with their customer service department. Her name was Margareth. Although I initially encountered difficulties opting out of the service, the live chat team responded promptly and resolved the issue efficiently. 10/10.

24/7 text chat support was quick and to the point with resolving my issue of cancelation of recurring billing. Mary was very helpful!

I had an issue with a charge on my account, and the team was professional and addressed my concerns. They explained the process and reversed the charge in question. They understood my concern about how the price was misleading and offered the right resolution.

I ordered this service by mistake. I went to the website, An option for a chat came was there!! I stated I would like to cancel ASAP. My subscription was cancelled right away. Inquired why I was charged twice. The person asked if I would like it refunded, I said yes. The amount for 1 charge is in the refund process. Very easy, no fuss at all. Thank you!

Ashley did a wonderful job assisting me with my concern. She was really fast in service and clear in communication. All my questions were answered thoughtfully. 5-star quality support. Thank you so much. Would recommend this service to anyone.

Fast and efficient service. Problem solved in moments. Much appreciated. The agent knew exactly what the problem was. I hope that the website service people would clarify when recurring charges are going to happen by asking "do you know if you check this box you will be charged $9.95 monthly until you stop".

Great site, price was okay even though it was hidden charges I was not told about. But when I chatted with the agent they canceled it and it was fast and easy. If I wasn't charged multiple random fees it would have been great.

I got what I needed in a timely manner and it was easy to close my account. I would recommend to family and friends or coworkers. The only thing was it was missing something I was looking for in particular that was not there and it also had a lot of records that were not mine.

The attendant was incredibly kind and attentive — they resolved my issue in record time! In less than 5 minutes, every single one of my questions was answered clearly and efficiently. I couldn’t be more satisfied with the experience. Truly outstanding customer service! His name is Anthony.

I was able to get the info I was looking for. The live chat is an awesome tool! The customer support was fast, knowledgeable, and very accurate. They were quick to help me and resolve my issues! Or guide me where I needed to go and what I needed to do!

I got the information I wanted, but was confused on the amount I paid. I thought I was paying $8 for my home's public record, but then it was $28. I reached out to customer service and Barbara was very helpful in clarifying the charges and helping resolve my concerns. Thanks!

I experienced quick and efficient customer assistance in getting my monthly subscription canceled and my account closed. Great customer service and terrific website in providing chat assistance. I wish I had been more careful when first accessing the site as it was never my intention to sign up for a monthly subscription at a cost of $9.95/month.

When signing up, it was very unclear that this was a subscription based system. I thought the $9.95 was simply to pull a single record. However, the customer service team was incredibly helpful in getting this sorted out for me.

Shirley was very helpful, precise, and professional. I was very irresponsible with my payments. I did not recognize it sooner. But she was able to pull out my records and give me a considerable amount of the refund since I've never used this service since its initial purchase on November 2025. I'm very sorry for the inconvenience.

Loved the site and had a great experience while I was using it. The interface was easy to navigate, and the features were reliable and helpful. I am no longer using the service, but I appreciated the overall quality and consistency it provided during my time with it.

I only needed to access my property record once. Did not realize the site has been charging me monthly. I wish it was clearer for charge rule. I reached out customer service and the person helped me closing my account. It was fast and professional.

Reached out through live chat for issues on account. Excellent customer service, immediately resolve my issues. Reached out through live chat. Easy to use, no wait time, pleasant, helpful and efficient Representative. Very satisfied overall.

I was being charged monthly for a service I did not realize I signed up for. This was the easiest conversation with a help chat. Simply provided my details and they were able to cancel my subscription. Thank you for your quick service.

While the option to cancel should be on the website or personal account/portal, I was pleasantly surprised when the live chat canceled my charges as quickly and as easily as they did.

Peter was great with assisting me resolving the problem I was having with my account. He was quick with rectifying my issue and I was done within minutes. Thanks for the assistance, I really appreciated it

This service is a total scam. Looks like a one time offer. Then they charge you bi-weekly for a subscription. Avoid at all costs.

Accidentally paid for service and was given an immediate refund....

I didn’t actually use the service as intended. I thought I was only paying a $1 charge for a report but was charged an additional $20. I contacted support and was immediately refunded. So based on their customer support I would suggest using this service. They will make it right if you are not satisfied.

The service was good, even though I didn't find the information I was looking for. But the subscription info wasn't clear up front, and I didn't see an option to not subscribe. But the online chat agent is very helpful in having my account cancelled to avoid any further charges.

This was very easy to use and accurate to use. Customer service was very helpful and took care of the issues I had. PublicRecords was very helpful for the information I needed. I will recommend this service to anyone who may need it.

Contact was quick. Issue resolved in 5 mins. To the agent that assisted me, keep up the good work. I told you the issue, you resolved it. Did exactly what I asked. Thank you so much and more power to you.

I was doing a search on my county website for information about getting a copy of my marriage license. I downloaded a form to fill out and was charged $20. I've never downloaded a copy and rarely do searches on the county website so I was shocked at this charge. I contacted chat, explained my situation and was refunded the $20 fee.

Documents were received timely. My only issues was with the charges. I was charged more than expected but this may have been my fault for not reading everything carefully. Close my account to stop charges.

Even though AI, their chat service for support is very responsive. My request acted upon immediately, very please - good service, good website, good data access. All in all, a good experience, and should I require additional services in the future, this would be the service I would choose.

So I had an issue where they charged me 3 times in less than 1 month. So the person helping me was quick to answer my questions close my account and refund my month. They did a great job. I noticed that what I thought I signed up for was a 1 time background check instead it became a payment of a $1 charge plus a total of 3 separate $9.95 charges on my bank account. They fixed it by closing my account and refunding my month so yeah that's fixed now.

I accidentally clicked options I never intended to. My car was totaled in another state by the other party. So I’ve been stranded for over a week. The account specialist corrected my mishap and gave me a refund. So thankful.

Very helpful and productive and useful in searching for records making it easy and affordable. It is a convenient way to privately search for records. It was recommended by highly qualified detectives and investigators proofing positive results. I highly recommend this site to use for gaining information on someone you wish to know about their background history.

Kevin was extremely helpful with all the questions I had and took care of my request extremely fast. He didn’t waste my time and was able to give me a refund. He showed above and beyond customer service and was very kind and considerate. Thank you for all the help today!

I needed to cancel my subscription and it was done with ease, speed and courteously. The only problem I had is that I did not realize it was a subscription service. That should be shown up front when asking for the provided information. However, I will join again if the need arises for the information that they provide as it was easy to cancel.

I tried to use this site to get a copy of my divorce decree. Not only did I not receive my "$1" report, but my cc was charged twice in the following 2 weeks for $9.95 each time. When I called customer Service for an explanation, they just cancelled my "subscription". No refunds or explanations. This site was not helpful and charged me $20 for nothing.

I don’t realize it was an account. They helped me close and refund all super super fast. Quick, easy and painless. Will come to them in the future again.

Nora helped me close the account in less than a minute, which genuinely caught me off guard. The entire process was smooth, efficient, and surprisingly effortless—no confusion, no delays, just quick and clear action. It’s rare to come across that level of responsiveness, and it made what I expected to be a tedious task feel almost instant. She deserves a lot of credit for making the experience so seamless and stress-free. And honestly, if Nora isn’t human, then whoever designed and programmed her definitely deserves recognition for creating something that works this well.

It took less than 30 seconds to get my problem solved using the chat option. :) The communication was clear and easy, and I did not have to have a phone conversation with anyone. Just quick texts. Good customer service is the best part of any company!

Though it was an overcharge for something I didn't ask for the customer service agent hopped on it and immediately got me my refund back.. So thankful for people like this which all customer service and refunds were this quick when error occurs..

I made a mistake and didn't read the full terms of the contract. I only wanted one specific report. PublicRecords.us was kind enough to charge me for the 1 report and cancel the rest of the charges. Thank you Public Records!

Using Chat, Samantha was very responsive to helping with my issue. Nice work.

I was helped and refunded for misunderstanding the charges. I am very happy with this service as it was smooth and easy. I would have been very upset had they made me pay for this when it was not made more clear of charges.

I didn't expect to see a charge on my credit card for a subscription to a service I only needed once, but I did. I went to the website to try to cancel but there were no options to cancel. I used the Live Chat and Susan was able to help me quickly and easily and it took less than 30 seconds for her to cancel.

Ashley was most helpful! Responded quickly and addressed my concern. She quickly closed my account and issued the refund that I requested. I would use the service again. There is nothing else to add to this review!

The agent was prompt and immediately took care of my needs without any difficulties. Aside from the good customer service, I would add that the inclusion of subscription pricing is nebulous at best. I only needed one report yet ended up with some kind of $9.95/mo. subscription. The reason for my contact was to cancel that service.

Blessed amen, thank you, I love y’all so fatty helpful, honest, accurate. I’m happy with fast chat and fast refund, super helpful and supportive! Thank you so much team. I’m excited for y’all to help more people

Paul at customer support was amazing. I had an issue with a charge on my credit card and was refunded on the spot. Thank you for handling this issue and helping me out with the refund. Appreciate you taking the time to fix the issue with the payment!

Quick service just a lil messed up the website makes you subscribe for one report. But a quick live chat from Thomas got me canceled quick. Thank you. I didn’t really have any issues with the service and my property report looks great.

It was good, I found what up needed, and information was correct. I would recommend this site to anymore linking to information fact and sufficient. Thank you. The records needed were spot on with the state.

Service was fine. The basic version doesn’t give you much, in fact all the info I received was easily accessible for free on my state’s website. But the customer service was great. Mary on live chat was wonderful and they refunded a charge I wasn’t expecting. Would gladly use this service again if needed.

I was not told I was being set up on a subscription and they charged my card four times. Seems like a scam to me. When I reached out to support they said I would be charged every 16 days so I cancelled it.

Nicolous from customer support did a great job on responding to my request to cancel this subscription. It was an immediate and quick response. He asked the right questions, and had verified it was me before I had requested a change to the service. I had expected a one time use of the service, but I ended up with a subscription. I was really interested in it for myself not any one else. Thank you for your quick response and attention to this request!

Agent was most helpful in resolving my issue. Very polite and nice. Top rating for customer service. Thank you. Correcting my issue took well less than 5 minutes. Agent was very fast and got to the reason for my request immediately. I was incorrectly billed for multiple charges that I did not make and the agent corrected everything and issued an appropriate refund.

Sarah helped me and she did it with ease. She was kind and professional. There were no hassles and she connected quickly and fixed my issue promptly. Thank you for your help and making it smooth and easy.

I got signed up accidentally on the internet. I had a live chat with Nicholas and he was very helpful and kind. He was able to cancel my account and issue a refund quickly. I appreciate this kind of service.

Easy and quick service. I was incorrectly charged and it was remedied. Grateful for the ease of service. No headaches or long conversations. Quick and to the point. The customer service rep was good. Thank you.

Watch out, they say it’s a five-dollar initial charge for the review, I wasn’t even able to pull my records, and still been getting charged 20 a month for the last 5 months, 100 dollars down the drain. Deceptive at best.

I needed help and got a prompt response and an efficient solution to my problem! It took only a few minutes to get everything fixed and situation from when I first made contact. Awesome customer service.

Thank you to Donna (via CHAT) and Andy ** (customer service) for their prompt attention to assist me in completing my request to close my account. I was surprised to have received a response to my inquiry so soon. I am happy to hear I will be refunded the $20 for the package which I don't need.

Good service, detailed, but you need to contact their support to close your account or they will keep charging you. There is no direct or easy way to close your account or see that you are being continually charged.

I wanted to cancel because I was able to get the information needed and Charles was fast, polite and so helpful. I didn't even give him my information to look up. Thank you Charles.

I was able to access my public information super fast, however, I didn’t realize it would charge you separately for the reports and PDF files. (This could be an oversight on my part as I was in a hurry to access my records.) I used the live chat on their site (at 9pm) and had my account closed and an explanation of charges in less than a minute. I’ll definitely use this service if needed in the future. Thank you!

Be careful when purchasing a report. They end up selling you a package but it doesn't look like that when you're first purchasing. Then they start charging you monthly. Other than that everything was ok.

I was looking for a property record and happy to pay just for that, but this turned out to be a subscription and I was charged several times. Customer service was helpful, however, and reimbursed my last payment and canceled the subscription immediately. I do think the site is misleading and should be more clear about what is being purchased and how often.

Timothy was able to help me with the situation of my account. I am very pleased of the outcomes. I was having issues with another representative. But now that the situation is rectified, I feel a lot better.

I had canceled my membership but it didn't go through. Customer service refunded the amount just charged on my account. It was done quickly and efficiently. He always ask if I had additional questions!

I was unaware that I would be charged twice on the report package I needed. When I saw the second charge, I was very upset. I contacted customer service, and they helped me right away!!! They made it easy and issued a refund of one of the charges. Great customer service.

I experienced excellent timely assistance from Ryan on the customer chat today. I needed to close my account and remove all payment methods from the site. Ryan was extremely helpful and kind. Thank you.

I hesitated to select the star rating. I feel like I was ripped off, but they refunded me without any struggle. I chatted with a rep (Russell) and expressed my frustration at having receiving multiple charges that I did not expect nor approve. He explained why I received the charges and immediately refunded my credit card. He was professional and forthcoming, though the expediency tells me this is a common complaint and fix. Watch your statements, buyers!

I reached out in the chat and had some questions about my account. I was helped immediately and the issues were resolved quickly. I was able to find out the information that I needed. I would recommend PublicRecords to anyone looking for information on individuals.

I had a problem, they gave me an immediate solution, shout out Ryan ** for the help, he fixed it real speedy and was kind and able the whole time. I appreciated the swiftness. If there’s some type of raise or positional change that you’re thinking about giving out, hook up Ryan with that shit. 🙏

I was originally trying to just check if I had any public documents out there and was accidentally signed up for monthly subscription. I got on the chat and asked, how can I cancel? And possibly be refunded for this month's fee, and was able to get my subscription canceled and was refunded the monthly fee for this month. It was very easy.

Jerry quickly solved my problem; he is very efficient. The communication was smooth. He is super responsive and patient, and he explained the whole thing and acted very fast. The solution is also very satisfying.

George in Customer Service was extremely helpful when I reached out via live chat regarding an unexpected recurring fee from a records search I used while researching a property purchase. He quickly clarified the situation and guided me through the process of closing my account. The entire experience was seamless, efficient, and handled with professionalism. I really appreciated how easy he made it to resolve the issue.

This website is nothing but a recurring scam. Be sure after you have been taken advantage of that you report the to the BBB and your local authorities as well.

I requested immediate action on my account, and Timothy acted quickly. I misunderstood the charges and explained to the online representative. He reviewed my account, understood my concern, and took immediate action to resolve. I appreciated the concern and immediate action. Further clarification in the future would be helpful.

The CSR was very helpful with my account. I found the site to be useful and got what I needed from it. If I ever need to use this service again, I absolutely will.

The assistant was very helpful to me in refunding some charges. However, as I went through the process of receiving public records for my home, It was not clear to me that I was being upcharged all along the way. It would be helpful if that were more clear. Thanks.

Peter was very helpful. He's a keeper. Was very knowledgeable and respectful. Definitely needs a raise for his amazing help. Please make sure he sees this. Everyone deserves praise for doing a job well done.

Wonderful experience, great customer service, found everything I was looking for in no time, would recommend it to anyone looking for personal information on yourself, was able to find my arrest record with no problem.

I had a great experience with Carol from customer support. She was incredibly helpful and attentive throughout the entire process. She responded quickly to all of my questions and made sure everything was handled smoothly. It’s clear she genuinely cares about providing excellent service. Thanks to her efficiency and professionalism, my issue was resolved much faster than I expected. I really appreciate her support!

I submitted a public record request for $1, which I received via email. Not only was I charged the $1, but I received a second charge for $20. I contacted support via the link provided in the email and communicated with Gary via chat. He said the $20 charge was for the report package and asked if he should close my account so no further charges would ensue. I told him I was unaware of the $20 report charge and asked for a refund. Within seconds, I received a confirmation email of my refund being processed, and he immediately closed my account. Many thanks! Five stars to Gary!

I appreciate George in Customer Support Department for assisting me closing my account, in an expedited time. The online chat was helpful and user friendly. Thank you.

Outstanding customer service, they were able to solve my problem in a timely manner and was good to me over the live chat. I will also recommend this service to people that are looking to get records for all their daily uses

Great service with prompt and attentive care. They were very quick to respond to any questions I had and made sure I fully understood everything regarding my account. I really appreciated how they took the time to reassure me and address all of my concerns clearly and professionally. The entire experience felt smooth, reliable, and customer-focused. I would definitely recommend their services to anyone looking for dependable and efficient support.

I asked for a refund and was given it promptly in a professional way. I don't like that PublicRecords.us did not send me an email receipt of my transactions. Had it been, I would have stopped the original payments. It comes across as "sneaky" and that is not good business. I'd ask that this be a process improvement please.

Easiest customer service EVER! Very pleased! The rep fixed my issue immediately. I will definitely use this service in the future. Highly recommend them. I accidentally signed up for more than I expected, and was refunded.

Cancelation of subscription was seamless and quick. What is disappointing is I was not aware that I had signed up for monthly charges.

Your representative was very helpful in issuing a refund to my acct. I appreciated the quick response and resolution. I am grateful that my account has been refunded. I'm not sure what more I can add. I appreciate the rep that assisted me today.

Some information was not obtainable on other research sites. All of the research questions I had pertaining to family genealogy were accurately answered by PublicRecords.US. I appreciate the quick and thorough response.

I noticed my account was being charged what seemed like every month and I addressed it with the live chat option. Mary was my team member. I was very quick to the point and she very quickly resolved it without any hesitation. She was very friendly and helpful! I wish all customer service was this good!!

I accidentally signed up for a monthly plan. I was able to cancel the plan and get refunds requested using the chat option which was fast and efficient. They were able to help me in about 15 minutes. Now I just have to wait for the refund which is supposed to come in 3-5 days.

Great customer support. Very fast understanding of the issue and fast resolving of the problem. I do recommend using this service.

I purchased a PDF vehicle report by VIN. It was all the information I needed and more. Very helpful. However, I authorized an $8 payment. The website confirmed I would be charged $8. I authorized the payment for $8. I was later charged an additional $20 for some package I purchased. No confirmation about that charge. Must have been hidden in the small print somewhere. Customer service was quick to close my account to stop any future payments, no refund was offered or issued.

Very helpful, quick, easy, very polite and professional! I had created an account to access a fire report needed for insurance purposes. Y'all were very helpful then. And when I needed to close the account, your online chat personnel were just as awesome. Thank you for making this a painless experience.

​Incredible support! Despite reaching out at 3:00 AM, I was connected with a representative instantly. The service was top-notch—helpful, articulate, and extremely efficient. The entire process took less than six minutes, but the quality of care made it feel like I was speaking to someone face-to-face. Highly recommended.

The help chat was efficient and fast. The problem was addressed and corrected within less than 3 mins. I wish the services provided more details in regards to public records. There are more people related to subject to what actually noted in the report.

It is a SCAM, they charge you more money without notice. I had to replace my credit card and call FTC.

I paid to get a copy of a marriage certificate date. But then charges kept getting billed to my card! Not only I was charged double the rate, I kept getting charged every month again and again. I believe that is they make money by hoping you don't check your credit card statements. Stay away!

Richard helped me through the online chat. I appreciate how fast I was able to connect to someone online rather than having to call and wait on hold or call the next day. I did not have to wait at all and he was able to help me immediately and only took less than 5 minutes.

Nice website, very interesting, wish the information was more reliable. Also I was trying access marriage records but couldn’t seem to locate that. Also there was a $20.00 charge for a package that I was unaware that I bought. But I contacted customer service and they were excellent and knowledgeable about my situation. Nice site.

They were super helpful and solved my problems. I took a little bit to find my account but as soon as he/she found the account was able to help me resolve my problem and process my refund that I requested immediately.

Representative was greatly helpful and expedite. I thought the chat would be an unhelpful AI system but was not. I great hope all chat services like these are not eliminated as humans are more patient and empathetic which AI could never. Please keep the helpful chat representatives available. Thank you as all concerns I had were addressed. Thanks Timothy ☺️.

Received help from representative. Great customer service and response time. He was very knowledgeable and helpful with the issues and questions I had. Service was easy to use. They did not have my driving record on file but I could see my cars history.

Ryan was excellent at helping me get what I needed for payment issues I had with the site. The website was also very helpful in getting records I needed to see what might be pending on my record. I would recommend using this to anyone.

I was trying to determine my property line. This was not resolved by this service. But it did provide some interesting history about my home. I don't know why or how, but I later discovered I was getting charged $40 a month in two separate payments, which I only discovered by looking at my credit card statements. However: the online chat service was terrific! It made it VERY easy to show my statements and get refunded very simply with no fuss. So support service is excellent.

Helped me with my issue quickly and efficiently. 💯 Gave me great instructions. Perfect for my issue! I'm trying to make it as long as I can. Thank you again. ⭐️⭐️⭐️⭐️⭐️ I got no more to say. I'm old lost for words....

Extremely helpful and quick. They answered two questions and did their own research over a span of a couple days and I got the exact answer I needed each time. They didn’t give me any trouble like other companies do.

Great service. Even better customer support. They resolved my issue within seconds. I had opened an account by mistake, which charged me the account fee. I did not see it while doing it. I was just buying a car report for $1. But the customer support helped me close my account and get my refund.

The resolution specialist helped me in seconds! Extremely satisfied with the level of support I received. I was not happy with the additional charges I was seeing on my account, and the support team clarified what it was for and helped me close my account quickly and effectively.

I recieved great service from the chat assist! I did not find what I was looking for but I was able to cancel quickly thanks to the support team. The website itself is pretty user-friendly, just got lost a couple of times.

I meant to only use this service one time and forgot to cancel so I was charged a second month. I reached out online and was connected to customer service. I explained my situation and they credited my account for the additional $9.95 with no questions asked! Such amazing customer service!

My chat assistant did an excellent job with explaining what happened and why I received all the charges. He was swift with crediting me what was proper. It didn’t take much time and I am thankful for his expedient responses.

Everything was great. Wish cancelation was easier. Stephanie did a nice job taking care of me. Great service. Great efficiency. Nice and orderly. Nice job to Stephanie. She made it easier for me to cancel when finished even though I wish that I could just go to billing services instead of have to reach out to a customer service rep but Stephanie was a great customer service rep. Glad I got to speak to her.

Quick response and solution to my issue. I was incorrectly shown a one time payment that was actually a ongoing subscription. The representative was able to refund and cancel future payments. Thank you.

Live chat agent (Thomas) is really fast to respond and takes care of my matter fantastically. A direct solution was provided that is satisfying. I didn’t expect this level of support is provided in this kind of website.

The online chat support team did an absolutely wonderful job responding to my request for a refund when I realized I had unknowingly been paying for an ongoing subscription to the service. I have nothing but praise for your customer support service and for "David," the rep who interacted with me in Live Chat. -- However, I am displeased with the company's unclear messaging at the time I signed up. I thought I was paying for a one-time use, to find information on one single address. But it turned out I started being charged for a monthly subscription. The company needs to do better. I am grateful, however, that your customer service team responded to my request promptly and fully.

Inquired about charges on my bank account and they quickly solved the issue via chat, no back and forth - straightforward response - appreciated very much! Solved the issue in under 5 mins! Nicholas answered, addressed and delivered a solution.

Poorly worded, hard to read description of the charges for the services... You will be charged $21 to access, not $1. Closing your account will still allow you access for some time I guess? Records were incomplete, I was led here under the premise of having access to a layout of my property's septic system. Very deceptive marketing strategies.

Thomas was very helpful and solved my issue. He was very understanding and resolved the problem I had. I would recommend his help in resolving any issue you have. Please consider this moving forward.

Very fast response and outcome. No wait time. Very polite and knowledgeable. Wish every customer service department was like yours. Thank you very much. Give my a raise is too short.

The agent was kind, patient and helpful. I was very pleased with our interaction. And surprised I was helped so quickly. My situation was resolved and I felt great afterwards. I am very pleased to leave a review. I even wanted to be the one to ask if there was an opportunity to leave one.

Had a problem with a transaction on my bank account that was resolved. I didn't have to wait too long for her to fix the problem. Very efficient. Thank you for the help.

When I paid the money to find records, I thought it was for just that single record, not a subscription. Your emails and texts made me aware that it was a subscription. It was easy to cancel with "chat".

The agent who assisted me in canceling my subscription did an excellent job in a timely manner. The subscription was accidental, possibly when I attempted to pay a traffic ticket online, I may have been redirected to this website.

Contacted support on live chat and they resolved my issue quickly. Amy was helpful and quick with her responses. I was not expecting the outcome I received. So was very pleased. My account was cancelled and I was refunded.

Easy and simple to cancel my subscription, no was a hassle and everything was via chat. I don’t have to call or send email to cancel my subscription. They are the best, when I think that would be a hassle to cancel my subscription, they were fast y simple to do everything.

The team did an amazing job helping me out,,,, by canceling my membership and issuing my refund. Due to me not knowing what I was getting myself into. I easily chat and ask for cancelation and it happen,, plus I ask for a refund and it happen.

I sent one message to Timothy and my issue was instantly resolved, it was perfect and seamless. I was issued a refund immediately. I'm very relieved I didn't have to fight for a refund of a service I would never use.

The service was good overall but I just didn't realize that it was $21 to sign up. I was under the impression that it was $1 to get a quick review. The customer service was great at helping close my account fast so no other charges went through.

He assisted me very well and got what I needed. I didn’t know I was on a package plan. He explained it to me and we fixed the problem.

The response was fast. I had to clarify my inquiry to make sure any future action was correct and my questions were answered to my satisfaction to resolve my issue. It was completed in a matter of moments.

We were looking for my wife's marriage license from her first marriage. The website says that they provide records for $5. Once we were searching there were several steps where we were given the impression that there would be additional charges for taking next steps in our search. These were small charges, but they kept adding up, and we were willing to pay them to get the record we were searching for. Finally, we got a list of a bunch of people who weren't my wife, but had similar names. That was the end.

I received a notice from my bank and text that this service was use. I didn't authorize this and reached out immediately. Debra was fast to respond and take action, giving a full refund. I appreciated greatly.

I was getting a recurring charge for a service I never used. I originally went to this site by accident and was charged $1. I thought that was the end of it as I never used the service. Agent cancelled it immediately. Wish I noticed before considering I was paying $9.95 every 3 weeks. It was easy to cancel though.

Debra assisted me in some questions. I misunderstood the charges and she explained them to me. She also offered to send me a refund because of the misreading and I am very happy with the support she provided.

I had an issue with recurring payments I did not sign up for and the problem was solved within 10-15 minutes. I was getting charged 20 dollars monthly when I thought I only needed to pay 20 initially for the one record I had requested. I didn't receive any emails about the charges and the only reason I found out was because of my bank statements. I brought it up to their chat customer service and they were quickly able to fix the issue and refund my money. I really appreciate how understanding they were and how quickly they moved.

Ryan was the best! He got right to the issue that I was having difficulty with and solved the problem right away. He was awesome! PublicRecords is a website that I only have navigated one time, so I needed help.

The help received today in closing my account quick and thorough, Thank you for the quick response. The cost doesn't justify the amount of information received though. Maybe think about lowering the price you charge for vague public information.

The person in the chat provided me with quick service, full of knowledge and kindness; it was a very pleasant experience. It’s wonderful nowadays to come across people who provide top-notch quality service, a perfect 100.

I had an issue where I was being charged on a monthly basis. I had no idea why or how to stop the charges. I contacted the agent, and they were very helpful and able to resolve the issue I had in a very timely manner. Thank you!

My experience with my customer service rep was great. I had no trouble achieving what I set out to do, which was cancel any supposed recurring charges that seemed to be hitting my bank account. When I asked for email confirmation he said no problem, and I did receive that email confirmation. However, I do have an issue with the account management capabilities of the website because there are none. It's all nebulous. I had no idea by ordering my PDF public record that I would be automatically set up for some recurring payment. I'm sure there was a pop-up window with terms and conditions saying as such, but something like that shouldn't be hidden in a length terms and conditions sign-off. It should be painfully obvious that by purchasing I am committing to a subscription of sorts.

When signing up with PublicRecords.us I did not realize I would be charged bi-weekly. I only needed the access for a one-time report. The customer service rep was very helpful in cancelling my account today to alleviate future charges. Thank you.

The service was great, and I reviewed a public record. I paid for that service, but I somehow also got signed up for a recurring service that I didn't want. I should have checked my credit card records in a more timely matter, but when I found out I had been charged a recurring fee, I thought I was out of luck. But I entered an online chat with Peter, and he canceled the service and refunded all the unintended charges! I was very pleased that I wasn't out that money for a service I only used once.

AI bot support was so fast and thorough. Took 1 minute to solve my problem and issue a refund. Wow. Very surprised at the efficiency even though I had no idea my subscription was automatic and was charged monthly. Problem solved.

Very helpful and quick to get my issue resolved. I was wondering why I had been charged another charge. I reached out for help and they explained to me the extra charges and were able to help me close the account.

First off, great service. I was able to acquire all information needed. Secondly, I noticed there were additional charges on my card, so I reached out to customer service via the live agent and it was fixed in 2 mins flat. I literally timed it, KATHERINE, did an amazing job! Great customer service team!

The agent was quick and helpful! The information that I received regarding the record really didn’t help me. So I was charged, but I can’t use the information. I was looking for information that I need for a case and it wasn’t there, just their criminal record, but I need civil and circuit court information.