PublicRecords.us Reviews

Great experience, great and so fast customer service! Thank you! I contacted them via live chat to get some questions answered and get help with my account, and within 5 minutes, everything was done & resolved. Thank you & keep up the good work!

As advertised, in the best way: provided accurate, pertinent records, and when I wanted to cancel the service, they simply confirmed that with me and I received a cancelation confirmation email within 20 seconds. Highly recommended!

Maria did a great job with helping me out and answering me in good amount of time, also helped me out regarding my membership. She did amazing. Thank you. I had a lot of questions because the membership was a bit confusing because I thought it was $1 but it wasn’t and she was quick to offer help.

The site was very easy to use and very thorough! And customer support was easy, direct and effective through the chat! No confusion, no long waits, everything was spelled out and the agent was very nice!

Pamela from Customer support, who helped me was kind, patient and extremely helpful in a timely manner. One of the best customer service experiences I’ve ever had. And I’ve had many. I told her the problem I was having and it was fixed before I even had time to check if my info was correct. I’m very happy about my experience.

Raymond was awesome! He deserves a raise. He made things quick and easy. I needed to stop the biweekly payments, and Raymond was able to make that happen in under 5 minutes. I asked to stop the payments, and they were stopped before he even replied! It was amazing, like magic! It was a great experience and I’d recommend Raymond to anyone!

The site is not that easy to navigate and billing is very confusing. They billed me without authorization twice and would have gone on to do it had I not realized. However, customer/support service is so quick in helping with closing account and refunding me with the overcharge that I couldn’t even hate them.

Very legit company. I got most of the information I was looking except for one but still I accidentally signed up for the ongoing report by mistake and their team explained the misunderstanding on my part and we came to a resolution. Good, honest, company.

Today is May 2 2026, I started a chat with the website, usually I don't believe it, but today was incredible. I had some issue, and less than 5 minutes they fixed. Tsk!!!! I am very gratefully. I had nice experience at the time.

Response time was impeccable. Debra responded to a concern I had within about 30 seconds. She assisted me with a charge to my account and refunded me without a wait. Best customer service I’ve received in a very long time - thanks again.

Genuinely very fast response and able to resolve issue faster. I hope I won’t have to contact for my refund again. George was helpful and understood the issue faster and responded with corrective actions.

Peter was fast and efficient. Handled my problem efficiently. The information was very helpful for last year's federal and state taxes. I was surprised how much information was available. I would use them again in the future, but I don't need them again for a while.

Great customer service from Steven, very knowledgeable of the system, Steven help me navigate system and finding a solution to my questions, treating me with respect and well manners, making sure that all my doubts were addressed properly.

They're Tricky. I thought I was only paying $1 for a report, but ended up paying $20. Several other upcharges were nearly snuck in, but I rejected those. But, They refunded me without issue. If you need frequent access to records. I suppose this is a good service, but I felt a little taken advantage of.

Kimberly was a huge help to get my account closed as I no longer needed it open and this site was great for what I needed initially. Thank you so much! I would definitely recommend this site to family and friends.

Used this service to obtain information needed. It was easy to cancel service when no longer needed. Chat assistant was quick, helpful and efficient. my concern was taken care of immediately. Would recommend this service.

Nancy did great on assisting me on getting my account closed out. Was super kind and handled my request very fast, and I appreciate that a lot. My experience with other companies have not been good, and you made my process very fast.

I did not realize this was a subscription model, so I was charged $80 before I realized that. I was able to get the information I needed, but had no further need for the service. Amy was very gracious to refund me some of my money, given that I had over $60,000 stolen from me as a result of a felony theft.

Sarah was able to remove a $20 charge for a public records charge I did not want. I was under the impression I was paying $1 to get information about one property, but ended up being charged $21. The information I received for the $1 charge was helpful.

Paul was very helpful, prompt and courteous in addressing my issue. I had ordered a one time vehicle history report back in March. I recently noticed that my account was charged for a purchase I did not authorize. I have cancelled this account.

Got here and paid $1 for the report I needed and the wording is quite confusing, seems purposely so, to sell a $20 report package. My interpretation was cancel or you will be charged $20, not "you will be charged $20" PLUS the $1. That does not even make sense - just charge the $20 and then the report you came to run is included in that. So, bogus, guys. On the plus side, I went into chat and your (AI?) agent refunded the $20 when I asked for the specific text telling me I had to pay the $20.

The assistant was very quick to resolve my problem, excellent service, she was very kind and explained everything to me in a kind manner. I so happy with the service. It was very late and I was tired, but she had an excellent attitude and was very effective in finding a solution.

Quick help getting refunded for a service I didn't mean to subscribe to! I was unknowingly subscribed after an initial records request and the live chat feature was extremely helpful resolving my issue.

Terrible service. They charge you for things you never requested. I requested a property report for $7 and they charge me an additional $20, $9, and $1 as separate charges without my permission. I attached a copy of the bill below. They did this the last time I used them but I was forced to use them since it's the only service connected to the LA city website for property reports. The property records that they did have were also wrong. Wrong Tenants and Sales info. Total scammers. AVOID THEM.

I think I was chatting with Jerry, and he was AWESOME. It was an absolute pleasure to chat with him and he helped me immensely. I think that Jerry deserves a raise or at least a pizza party. I was overcharged for a service that I didn't even want and he took care of the over charge ASAP. I only wish more companies were like this one.

I was able to cancel my subscription easily and Timothy was very helpful in assisting me with my issue. I couldn’t recommend this enough! Thank you so much. That is all the detail I would like to give.

My chat with Anthony with Customer Support was handled efficiently and professionally. I had a question about my account and the charges. He resolved my issue immediately. The company should be proud to have someone of his caliber representing them.

Amazing customer service, the answers were thorough and my account was checked. She offered an alternative and was very knowledgeable. I was not aware of the charges however I was told and explained to me

I recently contacted customer support regarding unexpected recurring charges on my account after what I believed was a one-time purchase. Initially, I was concerned because I couldn’t find any clear subscription or cancellation options on the website, which made the situation frustrating. However, once I reached out through the support chat, the representative was responsive and handled my request efficiently. Although there was a brief delay while they accessed my account details, they ultimately confirmed the charges, explained that they were part of a report package subscription, and processed my cancellation without issue.

Quick response, quick assistance in requesting my needs. Didn’t have to wait long for confirmation number of my account being closed.

I accidentally signed up for a monthly charge instead of a one time fee for information. As soon as I realized the error, I contacted the website. They assisted me with great speed, closed my account, and reimbursed the new pending charge without any run around or mumbo jumbo. I appreciate that! Well done! I recommend this website if you have any public records needs.

Quickly addressed the billing question I had and made a very quick cancellation as requested. Not only efficient through chat but easy peasy and didn't take a lot of time. The only issue I had was that the review was too short...how much longer do you need it to be, you asked and I answered, that should be enough. I am taking one of your stars away, is that long enough?

Super scammy company. At no point did I sign up for a membership or subscription of any sort, I’m very careful about these things. I paid to get the public of one particular house we looked at, nothing else. Public Records put through three different charges that same day and then proceeded to charge every few weeks. More than once a month! I had to deal with my CC company for a refund. What a pain. Not a trustworthy company.

Great customer service! I’ve stated my problems and the agent rectified the concerns. Great service. All customer service departments need to be this quick, responsive, caring, and it just makes the process more pleasant when there is no repetitive questions and lag in response.

Did not realize I had the report package. Reached out to the co and they refunded my money. Very polite and very professional. I would highly recommend this company if you need to do background or other searches.

It was surprisingly simple to close my account. The Live Chat (with David - Customer Support) helped me completely and under 5 minutes! He was very professional and friendly. I would recommend you to friends and family.

I was informed of a one time charge, then was charged monthly afterwards. Utter garbage. It lies about the one time charge and it does not remove your information from anywhere but their own site. It essentially is a con.

I couldn’t figure out how to close the account online in the website myself so I reached out to live chat and the one who helped me just did it for me which was awesome. Took no time out of my day and I didn’t have to explain why or any other nonsense. The person was professional and helpful. The person who helped me was Nancy. Thank you again Nancy

The report was very accurate and provided quickly. It helped me find all the information I needed for an amazingly low price of $1.00. I definitely recommend this service to anyone who needs quick and accurate information for a cheap price.

The report that was generated was very helpful. The issue came when I paid for the report, I kept getting charged $20 every other week unknowingly. That really adds up after a while. I am giving this review 3 stars and not 1 because of the accuracy and helpfulness of the report and it was very easy to fix the issue and get a refund. I am very thankful for that. I hope they make what you are paying for much more clear moving forward.

Located their service and subscribed to do a search. When the search supplied information that was not actionable, I cancelled my subscription immediately. I paid the next bill on my statement and thought I was done with the transaction. One month later, the merchant charged me again. I successfully disputed the charge and had to cancel and was issued a new card. What a hassle for information that was worthless and a company willing to ignore a cancellation and still trying to sell customers garbage.

I signed up accidentally and got onto the chat to cancel. Margaret was who helped me. She was very fast, communicative, and helped me with the process very quickly. I appreciated the prompt help! While the website worked well, I did not need a membership as I would not use it.

Chat person was very quick, knowledgeable, and thorough in assisting me with my concern. I am so appreciative that there are qualified people to help customers in the way the person did while chatting with me. Susan at Support should be rewarded for her helpfulness.

I needed to use this service for only a little bit, and when the time came where I no longer needed the service, the cancellation was quick and easy. The customer service was straight to the point. Thank you.

I was helped and had all questions asked when I wanted a refund because I got charged for something I wasn't aware of and they did a great job of getting my issue resolved. Thank you. I appreciate Jerry for helping me and making sure I got all my questions answered. Very helpful and thorough.

I texted with Debra about a letter I received. She was very friendly, helpful and polite. She was quick in her response and was quite efficient. She was very pleasant to do business with and I appreciate your company for hiring people like Debra who obviously enjoys her job and easily conveys that feeling to her customers. Thank you, Debra! You were excellent in helping me!

Not advised on why a $20 charge has been on my account several times. Thought only a $5 charge one time was all. I just was looking for information on a title I had and was surprised to see all the charges. But I guess that's how you make your money. Sad really.

I appreciated how quickly I was able to resolve my question with the individual manning the chat. It was handled immediately. This is generally not the case with chat services. Thank you.

I thought I was accessing the service one time only. Did not know it was going to be ongoing subscription. Would be nice if your website made it clear that it would be an ongoing subscription and not a one time use only.

I was charged twice and I questioned why I was being charged. Russell resolved this problem quickly stating my payments will be refunded. Russell was great. As soon as my refund is received I will be COMPLETELY satisfied.

I needed to cancel my subscription, and they handled it quickly and pain free! I received help with the chat icon, and my subscription was cancelled right away. I forgot I had the subscription and that I was being charged monthly. Thank you so much.

Steven was helping me today and my issue was solved in less than five minutes. Super easy to get connected to an agent and no hassle at all which is rare. Thank you for your exceptional service, Steven!

An easy site to locate property tax records for any property. You were only charged if they were able to find the record you want. Their customer service was extremely helpful when I was inadvertently overcharged and they refunded my credit card!

Quick response, very helpful and issue resolved speedily. Couldn't ask for more. The online chat is easy and you get to speak to an agent straight away rather than a bot that asks irrelevant questions.

Thomas was on live chat and was able to help me immediately. Very clear and straight to the point. He didn’t waste my time nor was he ingratiating, two things I find incredibly annoying when dealing with customer service people. Thank you so much.

Very good customer service. Her typing speed is fast. I thought she was AI. Overall very good customer service. I was able to get my refund for the transaction I wasn't informed about.

Stephanie assisted with providing two requested receipts and also closing out my account to prevent future charges. She was very quick and incredibly helpful. 5-star review for her services. No other services were needed. This website was very useful in obtaining documentation I needed regarding properties of interest. Great website

Very disappointed that I began to get recurring, periodic charges that were unexpected. Not sure how this happened - clearly PublicRecords.us needs to do a better job of informing customers that this will happen. Customer service agent Ronald was awesome in stopping further charges, however.

Debra was very courteous and answered all my questions about my account. She told me my account was closed as I had asked and she mentioned the refund of $9.95 was done as they charged me twice for the same report.

I needed to close my account and was unsure how to proceed. I contacted the live chat agent, and the process was completed quickly and smoothly. I truly appreciate the prompt and helpful assistance. My account is now closed. Thank you very much.

Customer service was fast and efficient when helping me. I didn't have any problems communicating. Great customer service. I requested a cancellation of my monthly subscription, and it was done that same moment I requested, with no hassles or being transferred to different departments.

Great and fast help. She helped a lot with no hassle. This was a great experience. It was so good to know I didn't have to argue about my money so kudos to them for the timely assessment of this account.

When I was concerned, I overpaid, they helped me figure it out and refund me! They asked for my information, confirmed it, and I still had questions. They then settled it for me! They were thorough, professional and so helpful!

Sarah provided outstanding customer service from start to finish! She located my account quickly, answered my billing question clearly, and resolved request in just a matter of minutes. She was professional, efficient, and genuinely friendly throughout the entire interaction. It was a smooth and stress-free customer service experience.

I needed help with my account, and it was handled very fast and surpassed my expectations. It was very easy to access the automated chat feature and very convenient too. Thank you for the great experience.

Easy cancellation process, as no longer needed, the service took less than a minute with live chat assistant. I'll come back for sure when I need it, just makes no sense to pay for something I don't use regularly.

A great help. Very happy with the quick, effective, kind customer service from Thomas. If ever needed, will definitely use the site again. Needed help closing my account after unknowingly signing up for a monthly subscription. Thomas immediately helped me and fixed the issue. Thank you very much.

I just wanted to cancel my account and Thomas made that happen really fast.

I needed one report & received exactly what we needed to help a friend & understand his situation. Then I was able to cancel my plan easily through the chat support. We highly recommend using this service.

The information I received was very helpful and when it was time to cancel, it was an easy process. The team responded right away, were very friendly and helpful. I would highly recommend this to anyone.

Great service. Needed it to verify a vehicle I was purchasing and everything was accurate. When it was time to close my account, I selected chat for help and in less than a minute, I received confirmation of close account. Excellent service.

I made a mistake in signing up and not fully reading the fine print. Plus, the bank approved the charge I didn't want but declined the ones I meant to have. I felt kind of dumb, but George handled it very quickly and easily. No one tried to sell me anything or keep me using a service I will never need again. I'm very pleased. Thank you for not making this an ordeal!

Every time I try to get into my account to see what's going on, the email to login never comes through. This time I got on a chat with customer service, and figured out what was wrong got my account closed within a minute. Very grateful for quick and effective service.

My experience with the rep in the chat was fine. My experience with PublicRecords, not so much. I was NOT aware that I was signing up for a SUBSCRIPTION service, and didn't realize it until I noticed the credit card charge--after several months. I only needed the service once, when I initially contacted. I need to be more mindful of my monthly credit card statements.

I have enjoyed this app. I have used it to find out all I needed to. It is a very good and simple tool. Thank you. Anyone that I have had to ask for help has been very helpful. When I wanted to cancel subscription they helped me with no issues.

I think the service is good and if you spend the dollar to get something that you just need one time it works but you better cancel immediately cause it's somewhat of a bait and switch. They charge you $20 almost right away if you don't cancel. So I did cancel and they charged me $20 anyway but they reverse the charges. I think it's how they make money so you have to be careful.

Steven from Customer Service Support via Chat was very helpful and able to address my request. Will be great if there is a more clear option when you log in to account, click and be able to cancel subscription. Not clear if you removed account will take care of this action.

I inadvertently signed up for a monthly subscription to access records that I don't need/utilize. Debra in the Chat box was very helpful and quickly accessed the account and closed it for me. I appreciate how quickly and efficiently Debra took care of my issue!

The agent who helped me was well-mannered and very cordial. He helped me with my concerns in a very efficient way. I was not sure what the charges were for since I was confused about membership and single-use, and the agent explained it to me in detail. Thank you very much for your help and support.

I found this service to be quite helpful when I needed it. Easy to use, it is easy to understand and I found the information to be accurate. When I no longer needed the service, it was very easy to cancel. Thank you.

I didn't realize that when I ordered some records, that I was signing up for regular charges, so I came to cancel. I didn't see that option, so I went to the chat and someone responded right away. Canceling my subscription was very quick, simple, and easy. Great, direct, customer service.

Good afternoon to whomever this may concern. Customer service was prompt and helped exactly in what I needed. The chat service was easy to use and convenient from my phone. I would recommend this service to friends and family.

I gave the issue and was fixed in moments. I needed to cancel my account to stop getting charged as I had been charged for the past 5 months, she explained the charges and what they were then asked if I wanted canceled my account to stop the charges. It was done very quick and easily.

I was charged twice that I did not authorize. Patricia was very helpful and was able to close my account and issue a refund immediately. She didn't ask unnecessary questions and just helped me with my request in a polite and professional manner.

Thomas offered very quick and expert assistance with canceling a subscription I did not even realize I had until I saw a charge today. Seems if an account is unused, checking with customer would be a nice courtesy to see if they are aware of the subscription.

Barbara was really helpful and very efficient for everything I needed. She helped me stop a recurring charge which I was not aware of and issued me a refund in 2 seconds. 3 stars because I didn't appreciate getting charged without me signing up for it but the live agent was great.

Customer Service was very helpful. They answered my question in a quick, responsible way. They were courteous and exceeded my expectations. I was anticipating a slow, unresolved effort when I reached out to them. My issue was resolved quickly, and I am pleased with the service I received today.

I used the service, but was charged an additional fee I was not aware of. I contacted the company via chat, and Mary promptly issued me a refund. Very fast and efficient. Outstanding customer service.

I needed to cancel and did the live chat. Paul was so helpful and canceled my account in 30 seconds! It was so easy. I also requested a refund since I only used it the first report and he quickly helped me

I needed your service one time only, I did not realize it was a recurring payment subscription. That should be more clearly emphasized upfront. But your assistant Rachel did a very good job addressing my cancellation request & refund in a very timely manner.

I used this records search one time and found what I was looking for. I did not realize it required a monthly charge and when I did I contacted them right away. They immediately closed my account on request and refunded the latest charge. I would use them again if I need to in the future.

I found the information I was looking for fairly easily and it was helpful. Also, the information updated from my original request fairly quickly. The chat was extremely efficient and helpful in assisting me.

I had a very great customer service experience and am grateful to the customer service representative that helped resolve my issues quickly, kindly, and with what I'd hoped for.

Richard from customer service was very helpful in assisting me with canceling my account and processing my refund. He was polite, clear, and made the whole process quick and easy. I appreciated his professionalism and support throughout.

Russell was very responsive and respectful while helping me resolve my inquiry. I would recommend this service. We communicated via chat and almost instantly my account resolved. The chat was easy, he was able to locate my account without me having to jump through hoops.

There were unauthorized charges on my account. Susan helped me close the account and refund me the $140 efficiently and expeditiously. I am very happy with the outcome. I would recommend her for additional service.

Spoke with Debra at customer support through the chat feature and it was a very easy process. I appreciate her quickness in getting things completed. It was difficult trying to find what I needed at first but once Debra asked the right questions she was able to find the information. I really appreciate her!

I wasn't sure if I was paying for this service and your customer service rep on Chat was very responsive and able to close my account at my request. She was professional and made the process easy, which, in my opinion, is the highest praise. :)

I needed to cancel a subscription. The agent was fast and efficient. Handled my needs with respect and courtesy. I did not know I was signing up for a monthly recurring subscription when I initially purchased my report. The agent handled my request promptly and efficiently. I give this agent a 10/10.

Everything went smoothly from beginning to end, with clear communication and no issues at all. The process was efficient, well-organized, and the final outcome exceeded expectations. The entire experience was very positive, with all steps completed successfully and on time. Everything was handled professionally, making the process easy and stress-free.

I can't find the account to cancel or closed because they charged me few months and I called my bank to closed my card, but you still use my charge - I asked to cancel, closed account, then refunds, then they are doing good job.. I will looking forward to get the refunds ASAP.

After getting billed for an account that I never authorized. Customer service live chat was quick and efficient in canceling the account and refunding the money. When I went to the website to obtain a person's legal name for a one-time usage, somehow an account was created. It has since been closed thanks to the customer service live chat.

Reports and information shows up, even though, I saw multiple charges in my bank account where at the moment to purchase was not clear. Just waiting on my bank to clear out and dispute charges. Just be careful before adding any credit card.

I feel I was tricked into some kind of subscription when requesting a report. In addition, I have pulled my report several times, without a subscription over the years, from this site, and it never changes. Even though there have been updates in the past years.

Very useful site, if someone needs information, this is where it's at. Although it has mixed people's identities with different dates of birth, it is pretty accurate for the most part. I would recommend.

I had multiple charges on my bank account and I reached out to their Customer Support via chat, spoke with an agent and was able to get the charges refunded and account closed without any issues. Customer Support was excellent and very helpful.

Great customer service from Rachel. I reached out with a couple requests concerning my account and charges. She explained the charges and was able to take care of my needs. She was very quick with her response and taking care of my requests. Polite and courteous with her communication.

PublicRecords was very helpful to me. As a POA, I needed details I did not have direct access to. I used this account, but no longer needed it. Maria was extremely helpful and helped me close my account in minutes.

I needed my account closed and David was extremely helpful and it was the easiest, didn't argue with me about anything. Everything I needed help took care of in like seconds! They gave me a refund without any issues and I would highly recommend that David gets a raise! He did awesome!

Was unsure how to close my account, and my agent was quick, knowledgeable, and straight to the point. If all customer service was like this things would be a lot better! Thank you very much, 10/10 would recommend.

Assistance via the live chat feature on the website was fast, easy and responsive to my concerns. I was issued a full refund for a package I did not mean to purchase and customer service was very helpful with this issue.

Was able to quickly find the information I needed. Two weeks faster than waiting on the city of Seabrook to provide documents. After using the service I called and cancelled the service. Quick and easy.

I just needed a quick search to see who the title to my car was in as I never got sent the title. I must have accidentally selected the larger package along the way because I was charged both $20 and $1. Within a minute of explaining the issue, they issued me a refund. Amazing and quick service. Thank you!

Perfect customer service, the agent helped me instantly with my issue and was very quick and responsive and issued me a refund for a wrong payment made from my side.. What I liked most are the quick responses and perfect communication.

Conditional on the company following through with what they said they would do, which is refunding the full $361, I was surprised and grateful that they resolved my issue. The rep whether AI or real was good to work with (Kevin).

Didn’t realize I signed up. Customer service was quick and easy to resolve the issue. Refunded me with way less hassle than most. Was extremely quick to get should have the chat customer service. Very easy to understand and to the point. Thank you for working with me on my user error!

Your advertising worked because when searching for public records your company popped up first making me think that you were what I needed. You charged me 17.95 for a service that I probably could have gotten for free. I then cancelled the subscription and you did not. Fortunately, your customer service chatbot fixed this for me. Thank you.

Amazing service and very fast response time to my request. The refund is still pending, but it has already been programmed and clearly communicated. Overall, this was a very positive customer service experience, with a professional, efficient, and helpful way of interacting with customers.

Great website to find housing info and other necessary details and easy to cancel payments. Custom support was really helpful and quick to help me with my questions and issues. Used this website to find out my girl was lying to me. Helped me with a lot of future headaches. 👍

Thank you for your fully understanding and helping with my refund and closing my account. The agent was very helpful and very knowledgeable about my situation and it was done very quickly. I didn’t remember signing up for their services but it looks like I did but agent was very friendly and helpful with me.

I don't like that I wasn't made obvious that getting a onetime report would somehow auto enroll me into a subscription. But it was very easy to cancel with the help of the live chat. Too bad a refund wasn't offered though. Live and learn.

Ronald from Customer Support was very friendly and resolved my issue in less than one minute. Great experience. The information provided by PublicRecords.us helped me to prove I was not an owner on a property I moved away from 10 years ago.

I had an issue with my card being charged for purchases I did not make, and the person who helped me was very nice and extremely helpful and got my refund immediately. Very appreciative of the prompt and friendly assistance from customer service.

Public Records was so helpful finding out information. Kevin was the best, so helpful and answered all my questions about services. I would definitely use their services again in the future. Fast and efficient!

Anthony was fair, efficient and to the point. There is no grass growing under this man's feet. He found the record in question, understood the inquiry, and took action. Thanks for the help! I will use this site and service again for any future needs.

Barbara was polite and effecient. I made a mistake and for the second time got on the wrong website. I will have to go down to the DMV to do this properly Barbara is very efficient. Is this A-I experience or a real person? Anyway thanks.

Had my billing problem addressed quickly. Although I had excellent service last month to resolve the same issue and I was still billed. Hopefully, this time it gets corrected.

The reps are fine. I paid $1 for the the report then was charged $20. It was not explained thst i would be charged anymore. Nope...I still didn't get everything I was searching for. I will not be using this service again.

I signed up for this service in order to request a single record of title for my condo property. I was billed the $1 fee expected but then came an additional unexpected fee of $9.95. With no further records requested, I cannot see how I could be charged any additional fees, yet 2 weeks later, another charge of $9.95 appeared on my credit card statement. As far as I can tell, this service is a scam attempting to charge customers unexplained fees for services they never agreed to!

I received a prompt response and refund upon querying unknown charges on my credit card. A one-time records request had apparently resulted in ongoing charges. The agent quickly assisted through the online chat option. They reportedly closed my account, and I was able to verify the charges removed from the credit card within minutes.

I had a billing issue and it was resolved in no time. Thanks so much for your support and help. The process was smooth, quick, and truly exceeded my expectations. I really appreciate the excellent customer service!

I logged into cancel this account since I keep getting charged, and I have no idea what for. It was resolved quickly and I appreciate it.

I was charged $21.00 and did not realize it cost that amount. I contacted "Amy" soon live chat and she closed my account in less than 5 minutes. I will not be charged any future charges. No hard sell or a bunch of questions/hoops to jump through.

Jerry from Public Records chat support was polite, quick, and solved my issue with ease. Plus, all the information I needed to understand my solution was provided, such as my confirmation number and what I had been charged so far. Thank you for the great service!

The support was easy to access, and I received a prompt response to my question, which immediately put me at ease. From the very beginning, I was treated with genuine kindness and respect, making the entire interaction feel welcoming and professional. I was especially impressed by the efficiency of the process—everything was handled quickly without sacrificing clarity or quality. What stood out most was how stress-free the entire experience felt; I never once felt confused or overwhelmed.

I had a request for the record once and it charged me another 2 times after the original charge. I had online assistance, Ronald helped me to close the account and refunded me. He was very helpful and nice. I appreciate his help.

I had misunderstood that I would be charged $20 plus a dollar fee for accessing records. After I spoke to someone on the online chat they were able to reimburse me and inform me of how the website works for future use.

Canceling the service is super easy. No push back at all! Normally I would expect the representative to try to sell me something or give me a discount or something, but nope. I really appreciate the quick reply as well.

I was unaware that I was enrolled in a ongoing access that resulted in a biweekly fee. The assistant was able to address my concern right away and refund me my money! It was not at all a hassle. Couldn't be more satisfied!

Quick reponse with their live chat. I was being changed unknowingly and requested a refund and account closed. I was able to get the account close and told a refund would be added back to my account.

Clear, concise, quick and helped me out for my mistake. 10/10 No arguments, understood what I need and got me a refund.

We recently ordered some documents online. Realizing that we had also unwittingly signed up for a monthly subscription, I chatted online with Tim and asked to have the account closed which he did immediately. Appreciate his help very much. Every buck counts today, and I'm thankful we will not be charged for a subscription. Thank you.

In looking for a public record I accidentally clicked on things I did not need know had reoccurring charges. Agent Thomas help me to stop those charge in the future. And refunded a charge. I will try PublicRecords.us in the future.

Very good customer service with Timothy. He was very helpful. He took care of the issue I had in a very courteous and timely manner. I appreciate his help. I was afraid I would have to argue my point but I did not.

I had an issue where I was charged for a service without knowing. It was quickly resolved in minutes. I wish more companies would use actual human beings that can understand a situation rather than simply copying and pasting a generic response.

I was skeptical to use the live chat, but amazed at how quickly and efficiently I was helped with no push back. I have been accustomed to companies making it difficult to close accounts as an unscrupulous way to retain customers. To my delight, this company made everything very easy.

When canceling my account Nancy was super fast! This was as easy as it gets....

I had a great experience with the Sarah from the customer service team. She was friendly, responsive, and genuinely went above and beyond to help me. My questions were answered clearly, and the entire process was smooth and stress-free. It’s refreshing to work with a team that truly cares about its customers. I would absolutely recommend them and wouldn’t hesitate to reach out again.

I came to cancel the payments. I thought it would take to receive a response, turned out to be otherwise, very excellent service. It's easy and quick, unlike other places you have to wait until days for a response. Very efficient, very comfortable and all in less than 5 minutes, nothing to add is incredible.

I was being charged still after I canceled subscription. Nancy was quick and had accurate dates I needed with situation that I thought was still ongoing. Nancy was very polite and helpful answered a question before I even asked. Lol Thank you Nancy

Shirley was very helpful in my request to cancel my account. I used the service for one report and didn't realize there was a monthly subscription fee. She cancelled my account quickly so there would be no additional charges. Thank you

I had a very positive experience with Public Records, especially with their customer support team. The website was easy to use, but what stood out the most was how helpful and responsive the support staff were. They answered my questions quickly, explained everything clearly, and made the entire process much less stressful.

I had been charged for something I did not purchase leaving my card in the negative. Upon addressing the issue I had with the charges, they immediately fixed the issue and refunded my money in a timely manner.

I used the chat with customer service and they were very helpful. Polite and found my account quickly and assisted me with no hesitation in regards to my credit card and billing. Charles was the name on the chat that assisted me.

Very helpful customer support. I used this service once and was being charged monthly for it. I requested a refund for all the months I was charged and didn’t use the service. The customer support agent did a fantastic job helping me with the refund and closing of my account.

The service was very fast and kind as well. They were super quick in handling my situation. I do not think I've ever been helped that fast before, so I am happy. They were very helpful as well. if someone uses this service, I would recommend it.

Very positive customer service experience with Nora, she was very helpful and attentive to my issue tonight. Would 100% use the service again in the future if I ever need this again.

Quick and easy. Appreciate the fast response and ease of use for the refund. I only used the PublicRecords to see what I can get from my house to potentially get blueprints, but I did not get what I was planning to and forgot to unsubscribe. Luckily the chat was there and saved me by billing a refund and being quick in response.

My experience was outstanding from beginning to end. The team was friendly, knowledgeable, and truly committed to making sure everything went smoothly. They listened to my concerns, explained things clearly, and followed through on every promise. It’s refreshing to work with people who value professionalism and customer satisfaction. I felt respected, supported, and confident throughout the entire process. The level of care and attention they provided made a huge difference, and I’m grateful for how seamless everything turned out. I would absolutely recommend them to others and will continue using their services in the future.

I would like to leave a review for Jerry who took my chat tonight. He was quick, and took care of me without effort. Huge thank you to Jerry and to your company for hiring him. It's difficult these days to find customer service let alone one who completes your request in a timely manner! Thank you again! Amy

The site is a useful research tool. I'm not sure how a I was provided information that I did not ask for research about. Was someone I don't know able to use my account? Customer service is excellent!

Nora provided an excellent customer service experience. She handled my request to close my account quickly and efficiently, with no issues at all. She was professional, clear in her communication, and made the entire process smooth and stress-free. I truly appreciated how straightforward she made everything. Thank you, Nora, for your great service!

I contacted customer service regarding a charge to my bank account that I did not recognize. I did not know that I had signed up for a subscription when I requested some public records on my property. Patricia was very efficient in resolving the matter right away by refunding my money and closing my account. Thank you!

My experience was extremely quick and easy. I barely had to ask any questions. I just said one word and they were able to help me. Beyond that they were able to get in my account and basically solve it all for me without me saying much. 10/10.

I was charged a $20 fee for something I knew nothing about. I contacted customer service through the chat feature and Ashley was great with helping me. It was a quick and easy process. I would recommend this customer service.

Jerry was awesome helped and me understand what this account was and assisted in helping me close and get a refund since I cannot afford it. Went step by step for me to comprehend and to guide me through the who process. Once again Thank you Jerry.

I used the service, and it worked great, but I somehow ended up with a weekly fee. When I pointed it out, I was refunded and unsubscribed. That required minimal effort on my part once I recognized the problem.

The service did not provide any information about the person I was researching (myself). I was very disappointed in the outcome. The person that was identified in the results has terrible issues, but it wasn't me.

Didn't find what was looking for but the service gave plenty of information. Cancelation of service was easy and the support staff was very quick to execute the cancelation. Plenty of information given that I wasn't aware I could find but none of the information I was looking for was provided. It said accounts and photos were available before purchase of subscription but after there were none. Plenty of other information, none of which was useful to me but could be useful if in a different position.

I had to reach out and was connected with Anthony. You never know what you'll get these days, but Anthony was great, and the fast and responsive customer service was very much appreciated! I had to reach out and was connected with Anthony. You never know what you'll get these days, but Anthony was great, and the fast and responsive customer service was very much appreciated!

Cancelling was easy and quick. Perfect. I came with a question and it was solved. Cancelling my account was very easy.

I had Amy talking to me through the chat today and she was great helping me with my issue. I wanted to cancel my membership because I no longer need it and she was very polite and fast while assisting me. I liked the assistance.

Barbara was an excellent agent for your service. Quick response and resolution. This is how business should be done! However, I did not find anything that I was looking for on the site. Found it very difficult.

Was helped by a fast and kind person. Very satisfied. Listened to what I had to say and responded quickly and professionally to solve my issue. Thank you! I will recommend to people I come in contact with who require this service.

Originally signed up to check my property. Was charged a 9.95 a month. When I signed up, I didn't realize the charge would be monthly. Chatted with Nancy about it and she closed account and refunded my 1 month back. Thank you and have a blessed day.

Account assist person, Nancy, helped me with my account issues in an efficient, speedy manner. Interaction was professional, courteous and solved my issue. As soon as I entered the text into the chat bubble, she responded immediately and resolved my issue in no time at all.

I subscribed to this, thinking it would give me good results. Some of the information was accurate, but it seemed some was not. I also couldn't find the info I really subscribed for. Maybe it was user error and not using the correct terminology, I don't know.

I was on the website trying to retrieve court records for my divorce, but instead I pull all other records not for me as my person. I ended the process and Mr. Charles ** explained to me the procedure on closing out accounts and assisted with helping me pull up and locate files and making sure my account was ended and closed. He was very knowledgeable, willing to assist and friendly customer service.

Expedient service, all issues resolved on first contact. My account was closed as requested and charges credited for unused period. It was a pleasure to work with Peter. Thank You.

Steven on the chat service is excellent! I reached out via the chat service, and he met my needs instantly and competently. I also found the service useful and easy to use. I am highly likely to continue using the service whenever I have need of it. Thank you!

I had a problem with a charge I did not authorize, I did not have to wait long to receive an explanation, and resolution. I opted to close my account and ask if I could have a refund. This person did just that in the most timely manner ever! Definitely giving a 5-star review. Expanded service!

I had an accidental charge and the agent that assisted me, named Ronald, was prompt in taking care of resolving my concern.

Jerry in the chat was very helpful to me today. I appreciate his quick, friendly service. I found the information I was looking for, and he was able to close my account quickly and easily. Very good service!

Steven from customer support was very quick and efficient in helping me close my account. I had not realized there would be a reoccurring $20 fee for simply having an account, as this was never stated in making an account.

Jerry was super helpful and took care of my issue promptly with great, friendly communication. Jerry provided great customer service and received an email confirmation right away. Thanks Jerry, I appreciate your good customer service!

Ryan was very helpful and polite. I needed help with my account and he knew just how to assist me. If I ever need to obtain any information in the future I would hope to encounter him as he was most helpful.

I had an issue with a secondary charge I was unaware was required, and it was quickly refunded and the issue was resolved. I went into the conversation thinking this might take a while to understand the issue and resolve it, but it was very quickly handled.

I had $88 in unwarranted charges to my bank. Amy from customer service was able to identify the items and get the erroneous charges removed. I had initially ordered one report, which was processed correctly and in a timely manner, but somehow other charges inadvertently hit my account as well.

To my surprise, was able to find all the info I needed. Canceling my membership was extremely easy as well through their LiveChat option. I did not need to call or send an e-mail in writing like so many merchants demand.

Great Experience!! Person was very patient and accommodating. Thank you so much for the help.

Paul was helpful in getting my account corrected. He listened to my concerns and worked quickly to fix the issues. He deserves commendation for great customer service. Thank you for helping me with my account.

I purchased a report for one property and was charged $20 for a package, instead of $1 for a single property. The customer service chat function was able to fix this error and arrange the refund. Very easy to resolve the error.

Margaret was excellent at helping resolve my issue with a charge on my account and has reassured me my issue is resolved. I love when people know their job and take care of customers like me who have questions.

I used their service and paid the fee for the needed report. After, I was charged with a reoccurring $20 fee that i was unaware of. After reaching out to this company, they swiftly and easily refunded me and my issue was resolved. I would definitely use their service again.

I spoke with Amy, very fast efficient service. I used this service to do a property search on a future investment property, it was very easy to navigate and found the answers to my questions. Rest assured, if you need help from customer support the response time and resolution was very fast. I would recommend this service.

Called for a refund and to cancel, as I was being charged several months and not using the service. Ryan was amazing in helping me complete these requests. He was courteous and quick in accomplishing my request.

Patricia was fantastic! Patricia was courteous, professional, and quick. I want the company to know that she is awesome. I just want to make sure Patricia is appreciated.

I’ve had a great experience using this public records website. The platform is easy to navigate, and the information is organized in a way that makes searches quick and efficient. I appreciate how reliable and detailed the records are, which has helped me find exactly what I needed without unnecessary hassle. The process is straightforward, and everything feels secure and professional. Overall, it’s a dependable resource that saves time and provides peace of mind when looking for accurate public information.

Pleased with the information provided.The information was thorough and when I requested cancelation via a live chat my request was honored promptly...pending review of my account. I keep getting a prompt to say more; however, I've no more to say. Thank you.

I was pleased with the service and accuracy of my report and the live chat was excellent. It was all very easy to use. If I had to complain it would be with the menu. I wanted permit information and had no idea where to get it from.