PublicRecords.us Reviews

It was great. Closed my account on Sunday which I thought was great. It was easy. Quick and done all finished in a few minutes. Just used live chat. Girl ask for email address and name. Found account. Gave me confirmation number. I was done.

Easy to use website, highly accurate, professional and fast customer service. Recommend to anyone and everyone. Affordable as well. If you want the details on yourself or someone else this site is a must.

I had investigated a single property and didn't realize that I would be charged an ongoing monthly fee! I requested a refund for recurring $30 charge. They fixed it immediately by refunding that amount and closing my account with no hassle which was greatly appreciated.

Ronald was incredibly helpful and quick I no providing assistance to me. I greatly appreciated the service I received. I asked to close my account and instead of making my experience difficult, he quickly got it done and provided me with the confirmation number.

Experience good with service but was not aware I was going to be auto billed when I ran my initial request. I only needed a one-time report. Appreciate you fixing the billing issue promptly. I would encourage you to explain the continued billing better when people utilize your services. Erik

Tech support was super helpful and fast. Did a great job meeting my request. I was able to use the records system to find some public info. The introductory rate was cool. I didn't really need a monthly subscription.

I use this service for my vehicle, and it worked well. I had actually forgotten I was still signed up, so I reached out to customer service and they assisted me and even refunded the most recent monthly payment for the service. That's top tier service.

Frank was quick, helpful and straight to the point. Needed to cancel and used the chat. Chat rep answered my request promptly and resolved the concern. While Frank was cool and all. This review site is demanding a 10 page letter to describe the interaction. Which is frustrating.

Other than the fact that I had been getting charged almost $10 for a few months now, Stephanie from the live chat made it easy to close the account and stop getting charged; she was efficient and direct, making the experience quick and easy.

He did everything fast and absolutely correct! Thank you so much for fulfilling every expectation! Canceling the subscription and giving a refund since I was in the ER and couldn’t last night. Great help and everyone should be pleased with the service they provide.

Noticed an charge on my bank account going back to the beginning of this year. I went straight to the chat box to asked for assistance, they were quick to verify me and after explaining were able to help sort it out. Very appreciative of the whole situation.

This is a great service if you need info in a timely manner. Very helpful, user friendly and informative. Since I got the info that I needed, I then requested to have my account closed. The person I was chatting with immediately closed my account on the spot. No questions asked.

I asked to cancel the subscription and give me a refund for the recent charge. I had been trying to cancel for a while now but nowhere on the site to cancel. The chat box person did it quick and I am happy.

Was quick to respond to my needs and able assess and help me thoroughly. I didn't realize I was paying for this every month and was able to cancel my account with no hassle. Thank you for the swift response.

The assistant was quick and easy with no fight returning my refund and canceling my account and making sure my every need was met before he sent me this link for the review which I’m happily able to do.

I contacted this company re: some credit card charges that were in error and Rachel credited my account immediately. It did not take months of repeated requests or haggling disputes. This was amazing and awesome customer service! Sadly, this wonderful customer service is lacking in so many businesses in today's business world.

I initially hoped PublicRecords.us had the information I needed and noticed they charged $1. I made the purchase and was not able to find what was needed but realized I was charged $31. After speaking with Sandra in customer service she helped receive a refund and canceled my account. It was very smooth and they have phenomenal customer service so I highly recommend them to anyone that needs this service.

Although I feel liked they pulled the wool over my eyes a little with how they charge your card. I will say they made things right without an argument and I feel they were fair with me when I brought up the discrepancy. All in all I would possibly use this site again.

The AI assist was helpful for resolving our issue. However, we had to dispute reoccurring monthly charges. They we're not conspicuously disclosed at the time of purchase. We thought we were paying for a 'one-time' property search. This seems to be all an too familiar occurrence when enter credit card info on-line for payment.

I hate using chat screens because I don't type properly. What takes the normal person a few seconds to type takes me several minutes. However, my issues were quickly and completely taken care of using this chat line,... Giving me time, not to rush my typing. Thank You!

This subscription was great, but I did not need it for a long period of time. When I had any problem, customer service was quick, easy, efficient, and understanding. I was able to get all the information that I needed. Once I did not need the service any longer, I thought I canceled but maybe there was some technical issue or I did not do it correctly. I was charged and they understood that I didn't need the service any longer and helped me cancel it gave a refund. It was the quickest resolution I've dealt with and everything was great!

I had been receiving monthly withdrawals for a subscription I did not sign up for, so I reached out to customer service via chat, requested a full reimbursement except for the month where I intentionally purchased records, and will be receiving a refund. Thank you!

Great help. Answered all questions with a sense of urgency and met all needs. I had two questions, I was able to get one question answered immediately and the other right after. I appreciate the help.

Great Customer Service and fast responding. I was happy with the response. Person in the other side was good and was able to solve my questions and issues. I will recommend the service to other people. I will contact them back if I need the service again.

When I needed to research a piece of property for a project, the website was user-friendly and gave me the info I needed. When my research was completed, I asked to cancel my account. I did this through chat, and the person was able to locate my account quickly and when I asked to cancel my account, it was done with no questions asked. Thank you.

Needed a refund and my account was closed. The entire process was less than 5 minutes! I would definitely recommend using them for anything. They were awesome.

David was very helpful in resolving my issue. The live chat was easy to use and David was able to provide me with a quick resolution. Would recommend and use again in the future. Thanks so much! David was very helpful in resolving my issue. The live chat was easy to use and David was able to provide me with a quick resolution. Would recommend and use again in the future. Thanks so much!

Cancelled account and request a refund, was told same day refund was sent. They DEBITED my bank account NOT refunded it and keep telling me to "call my bank." My bank sat on the phone with them for over 30 mins and explained what the bank showed and the "Andy **" STILL keeps sending The same response OVER AND OVER telling me to contact my bank, they send me the same response each time I ask for an update that "account was closed and refunded" it was NOT. Account was sent for supervisor review and have heard NOTHING and when I email or call I'm told to "contact my bank." I will...to file a dispute for fraudulent charges since this company has done NOTHING to help!!!

Needed to cancel my account. Was done immediately. Very appreciative of the quick service.

I was charged again but I didn't sign up for that. The chat support was quick and my issue was resolved! They asked me first for my information to make sure they can find me and the support was very efficient.

I was able to cancel my subscription the same day I used the service. It was easy and fast. I didn't have to wait 30 days to cancel, so I didn't forget to do it. The live chat person responded in less than two seconds and gave me a confirmation number for the cancellation.

Chat was very helpful and quick to respond; they were able to resolve my issue right away. I did not understand what I was signing up for and did not expect to be billed what I was. The agent was able to clarify and refund me the difference.

I asked a simple question on why I got charged for something. Got great customer service. In seconds problem was solved. Extremely happy. Wish every customer service representative was like this. Would definitely use this website again in the future.

I have been wandering what happen to my 1988 Toyota MR2 that had to sell. They were able to find my old 88 Toyota MR2 that I had sold in 2007. The crazy thing is that it is only 2 hours away from where I live now. Great work guys.

Gave me a refund when I asked for it and did not waste my time. Promtp and helpful. To the point. Don't like to hear excuses and none were made.

I signed up for this service as I was looking for some records. I never actually needed the service after all, but it was good to know it was available. When I was canceling the subscription, it was so easy to cancel and immediately received a text to let me know it was cancelled.

I was being charged for a service that I didn’t sign up for and they helped me with my refund without any troubles and understood and helped me immediately. Great customer service and response time.

I enjoyed using Public Records. I was able to run the reports I needed and the information was reliable. When I had a question the live-chat feature and the customer service was top quality. They were able to answer my questions and resolve my issue quickly and efficiently. Thank you!

Samantha was amazing, very helpful and quick. Whatever you are paying her, you should pay her twice that.

Steven was great! He worked with me via your chat feature and was wonderful. He refunded my payment for a purchase made by mistake. I appreciate him! The entire chat conversation took less than 5 minutes.

I was looking for assistance in closing my account. Stephanie was remarkably quick and efficient in assisting me with the entire process. She also provided friendly service throughout the whole interaction.

I had a very positive experience using PublicRecords.us. The website was easy to navigate, and the search process was quick and straightforward. The reports were generated in just a few minutes, making it convenient to access the information I needed without unnecessary delays. I also appreciated that the service clearly explains what it does, including that it compiles information from public and third-party sources and is intended for personal informational use rather than official or FCRA-regulated purposes. Overall, it was a fast, user-friendly experience, and I would recommend it to anyone looking for an efficient way to search publicly available records.

Sharon helped me very quickly. You can tell she knows what she is doing, get in the account, locate the problem, fix it and I hope I receive my funds back. Thanks

Amazing service! Cool and fast. The person helped! Thank you Daniel. Amazing service from start to finish! Everything was handled quickly, smoothly, and professionally. Daniel was incredibly helpful, answered all my questions, and made the entire process easy and stress-free. I really appreciated his patience, efficiency, and friendly attitude. It's rare to receive such great customer service these days. Thank you, Daniel, for your excellent support—I truly appreciate your help!

Very helpful, very fast, my needs were met in no time. Best live chat I've had ever. I have nothing bad to say about my live chat experience. The operator was polite and got the job done for me. If this is too short then I don't know what else to say!

I was helped by Timothy, he was extremely effective and helped me with problem. Fantastic experience. I needed my account details, so I could close it, and within about 5 minutes, I had the info I needed and had my account closed.

Although the needed death record was never found, Daniel was very helpful in resolving a billing issue. The ongoing subscription was not clear, nor that it would cost $30 per month. Way too many out of context (age, location, etc.) and, as above, no death notice.

Ruth was outstanding to work with and provided excellent customer service from start to finish. She assisted me with everything I needed, was quick to respond, and took the time to answer all of my questions thoroughly. The entire process was smooth, efficient, and stress-free thanks to her professionalism and knowledge. I truly appreciated her responsiveness, attention to detail, and willingness to help. If you're looking for reliable service and great customer support, I highly recommend PublicRecords.us, and especially Ruth.

I had some questions, Russel was the person whom I had chat about my problem. He was very professional, friendly, polite, and patient with my questions. He was very knowledgeable about his job. He has good customer service skill. Answered all of my questions, and helped me with my problem. I had a very positive experience.

Chatted with Thomas - Customer Support. He did a great job explaining what I needed to know. He answered all my questions and was professional in his answers. I appreciate the support being available 24/7.

Updated on 07/22/2026: Follow up from my previous review: After I followed the suggestions to enter "Refund" into the subject line and asked for my money back, I was refunded the $31 almost immediately. This brings up two issues:

The assistant did great and was very effective. I will use them again in the future. Took care of business

I had a great experience with Mary at PublicRecords. I came in with an issue that I expected would take a while to sort out, but she was incredibly helpful from the start — quick, knowledgeable, and clearly experienced at navigating the process. She listened to what I needed, walked me through the next steps, and had everything resolved faster than I anticipated. It's rare to get service this efficient and friendly. Would definitely recommend asking for Mary if you need help with public records!

Scott was very efficient and friendly and helped me within a timely manner. Thank you, Scott! Very prompt and professional. PublicRecords helped when I needed it. Thank you. Customer Service is amazing.

Very informative, kind, compassionate and easy to talk to. Spent no time trying to help. Resolved my issues. Asked me what the issue was - researched it and resolved it. Was very direct and honest and helpful.

The Publicrecords.us site worked to easily provide what I was looking for, and live chat made it super easy to cancel the recurring payment immediately after.

Russel quickly resolved my issue and made the entire process simple and stress-free. He was professional, courteous, and took the time to clearly explain the steps involved in canceling my Public Records charges. He handled my request efficiently and ensured that everything was taken care of promptly. I appreciated his helpful attitude and excellent customer service throughout the interaction. Thanks to Russel's assistance, my issue was resolved quickly, and I was very satisfied with the overall experience.

Even though I used the service only once, money kept being deducted from my account. I contacted live support and didn't have to wait at all. My membership was cancelled as requested, and I was assured that no further charges would be made. The representative also agreed to refund the last payment upon my request. I managed to get everything sorted out without wasting any time.

Received an alert for a charge by my credit card. Subscription was cancelled last month, then I opened a chat asking for a refund. Debra assisted quick and respectful, I appreciate it. Explained my concerned and was fixed as required

Frank was very helpful. I asked him to cancel my subscription and he worked me through that perfectly.

I used this service to do one report back in December of 2025. I just noticed today (July 2026) that they put my account on a re-occurring charge. I went to Customer Service Chat and they were understanding and said they'd refund me the full amount back. 4 stars are for the Customer Service Chat. Just be aware that this is a monthly subscription and is catered for those who want to run multiple reports.

Report that I received was thorough and comprehensive, easy to follow. Customer service also excellent answered my questions and helped me figure out exactly what I needed. I would recommend to anyone needing a background check.

After I got the information I needed, I asked for assistance in closing my account and it was done quickly and easily. The live chat was prompt and courteous with assisting me. I would recommend this site to anyone looking to retrieve important information.

I was being charged monthly for my public records package... Something I had overlooked. I contacted the Chat Support and Richard was great to work with. I was able to get my problem solved immediately with ease.

Customer Service personnel Richard was excellent in resolving my issues. He was polite and courteous in looking into my issue and help resolve it on time. I appreciate his help and quick resolution to my problem.

I recently contacted customer support to close my account, and I was thoroughly impressed by the efficiency of the experience. I was connected with a representative named Charles and simply explained that I no longer needed the service and wished to cancel. Without any unnecessary hassle, lengthy retention pitches, or delays, Charles handled the request immediately. He processed the cancellation right on the spot and promptly provided me with a formal confirmation number for my records. The entire interaction was incredibly smooth, straightforward, and respectful of my time. It is rare to experience such hassle-free service when closing an account, and Charles deserves immense credit for his outstanding professionalism and efficiency. Five-star service!

I started to notice multiple charges for a service I didn't sign up for and didn’t want. The person through chat that helped me researched what was happening and helped refund the unnecessary charges. I’m very relieved and appreciative.

I was receiving payment plan monthly for the publicrecord.us which I did not know of. I used the Support ChatBox and Robert helped me out. He was very quick to respond and helped me unsubscribe the monthly package. Thank Robert! :)

Detailed information. Although I did not find any death notice which I expected to find as the person has been out of touch for too long. It was easy to cancel the recurring payments however, using live chat. Thanks.

The online chat was awesome and solved my problem in less than 2 minutes! I needed to cancel my account and it was not issue. It was done and I am so grateful that it was not a big deal. Great work!

Straight to the point and super fast response. I needed to cancel a bill, and Scott was able to assist me with that and took no longer than 3 minutes. This was through the live chat. My bill was canceled, and I received a text message for confirmation.

I wanted to look up a single address and the website said it would cost only $1 to do so. After I agreed to that amount and placed my order, I discovered I was charged $31 for a package, and they never even returned a report for the exact address I was searching for.

I needed to cancel a monthly charge because I no longer used the service. I did not expect it to be as easy as it was. Very much appreciated the way it was handled. It is a computer. It did a great job!

It took me a bit to get the person on the chat to stop saying the same thing and understand what I was asking, but he did eventually solve my problem. I was charged for a report that I did not authorize, and I was refunded the $30 and my account was closed to prevent future charges.

The availability and the complete records of my property were and are invaluable to me. Unfortunately, when I purchased the records, I was unaware, likely my own fault for not realizing I was signed up for a subscription service. I'm sure this is valuable to a realtor or other agencies which access records on a continuous basis. On the other hand is the homeowner who just needs a snapshot. When I reached out to question these ongoing fees, the customer service representative resolved the issue immediately. Canceling my subscription and issuing a refund for the excess charges. Handled quickly without any debate was deeply appreciated.

They helped me with a quick search I needed. The cost for what I was looking for went from $1 to $7 very quickly, but I was able to work with them on costs and things. Overall this was a pleasant experience.

I was overcharged and was able to reach out and get results and my refund issued promptly. I appreciate the customer service. This is a trusted site, and I would definitely use it again. I was able to get the information that I was looking for, and it only costed $1.00!

Can I leave ZERO stars for what appears to be a scam and basic theft? In May I discovered $300+ dollars in unauthorized recurring charges had been made to my bank account from this company, for "services" I never requested and never needed. After a lengthy online chat I've received partial refunds but some "glitch" in their system wouldn't let them electronically refund the rest ($127.60). Was supposed to receive a check in about a month. Two months and several emails about "escalation" later, nothing. Have now referred the issue to my state's attorney general.

Rachel from Customer Support helped me quickly and efficiently. I wanted to close my account, and she helped me do so in a matter of minutes. The live chat feature was easy to use, and I got confirmation via email.

I reached out via chat to cancel a recurring charge. Katherine was very helpful and fast in assisting me. I had a 30$ charges, for the request I had made, but she helped me get the account cancelled so there wouldn't be any further charges.

I had to resolve an issue with my account, and Nancy was able to quickly help me and resolve my issue right away. There was a recurring error on my account, and she made the necessary adjustment to update my account so I would no longer have this issue. Thank you so much for your help, really appreciate you!!

Thomas assisted me with a billing issue, he was able to clarify and resolve the issue right away. Thomas was very polite, respectful, and very professional as he provided me with a five star customer service experience.

The property report I ordered was detailed and contained the info I needed. In addition, I have used the Chat twice so far and both times the live person on the other end was able to resolve my issues quickly and in a professional manner. I would recommend this service to others.

Peter was kind, and quick to resolve a major misunderstanding. I am satisfied with his customer care and appreciated his help.

Got what I was looking for, support canceled my account quickly and easily to avoid future charges for something I won't need. Did everything through live chat, and it took no more than 2 minutes which is great, even on a Sunday no less.

Ryan from customer support, was very helpful with an account issue I ran into while reviewing my bank statements. I was mistakenly charged for recurring account charges that he was able to identify and close for me in only a few minutes. Ryan was able to issue a refund for the accidental charges, and was polite throughout the entire exchange. Out of my experiences dealing with customer support, Ryan was excellent to talk to and delivered results that were helpful in a matter of minutes. I personally appreciate people like Ryan and the service that he provided.

Completed my searches and didn't realize I was signed up for recurring charge. Spoke to Nancy in chat and she assisted in cancelling account and refunding last charge. Great customer service. Thank you!!

Amanda assisted me this morning. She was fast and efficient and took care of my needs! Thank you Amanda. I appreciate you. I was getting charged for something and I only needed one record months ago. She was able to close my account so I will not be charged in the future

Great service. Thank you for being open and accepting of my needs. I didn't know about the cost of the product and I was promptly refunded. Thank you for the assistance and availability to help when called upon.

Very fast and efficient in canceling my subscription. It would be helpful when the 7 day free trial is within 24 hours of renewing to receive an email asking if the consumer wants to continue the service.

The website clearly states $1 for a record but I was charged $31. I declined to have the report sent or take any other offers. However, I received notification from my credit card company the i was charged $31. My credit card company suggested I call the vendor and make a request. Very prompt at giving a refund.

Great job. Person was really helpful and was able to assist me right away. He answered really quickly and was able to provide great customer service. Overall helped with all my needs and was very nice throughout the process.

Robert provided exceptional performance in helping me. He clearly answered all questions. His actions were precise and prompt. This was the most comprehensive and prompt from any chat services.

I didn't realize that I had signed up for a subscription. Chat help cancel my subscription and refund me for July. Not a lot of questions, it was just done. I did get the information that I needed. Thanks.

Stephanie was helpful and efficient with the issue I had. She resolved the issue in a reasonable amount of time as well. I didn’t have to dive into a lot of details because she’s was able to look up my account quickly and assist me. She demonstrated excellent communication skills and customer services as well.

I found the website difficult to use and had trouble understanding how to get the information I wanted. The charge for getting a copy of the public record was $31, and then there was a $7 fee on top of that for what is supposed to be publicly available information. I don’t understand why it costs so much and why it is so difficult for the public to see public records of El Paso County. I am very disappointed with the experience, although the person handling the help line was nice.

I recently had the pleasure of being assisted with my inquiry, and I could not be more satisfied with the support I received. The person who helped me went above and beyond to resolve the issue and provided outstanding service from start to finish. They handled my situation with professionalism, efficiency, and genuine care. Everything was resolved perfectly, and I honestly could not have asked for a better experience. Highly recommended!

Stole $31 and sent me 59 emails. This is a scam service that will steal your money.

I had an issue with a charge, and Maria, the customer service agent, quickly and efficiently resolved my issue. I saw a charge that I didn't authorize on my account and I made a request on how I wanted it resolved. Maria was able to meet my request. Thank you!

Russell helped me very quickly and efficiently with my issue. I am so happy with his customer service; it made me feel very comfortable. I did not understand the charges and how Public Records worked, but Russell walked me through it. Thank you.

The website states that I would only be charged $1.00 for my report and was charged $31.00. I did not authorized a $31.00 charge. I did not notice it and they charged me another $30 next month. I chatted with an agent and they promised to refund $30. But not the $31. All I needed was to verify that the condo I purchased was publicly in my name. Very deceptive practices. Only if they were more honest, people would use the service more often.

The site did not have what I was looking for, but they made it hassle-free when closing my account. I appreciate that hassle-free experience. If I ever need anything from them in the future, I'll definitely use them again.

Russell was great help. Took time to access my account and offered support that I needed. Thank you so much for your help in a timely manner as well. I can tell he is busy and still able to help me while attending others as well.

Chatted to discuss an issue about recurring payments that should not have happened. The agent asked for my account info, I provided it, and within 5 minutes, they notified me the money would be refunded. Should still take about a week to show, but if it does, this will have been the most painless situation to get money refunded that I have ever engaged with.

Good to use for getting info. Just make sure you keep an eye on your bank account. I don’t realize there would be recurring charges, so I used the live chat to close my account. That made the process very easy.

When you pay to get your public record, it'd be nice to have displayed if one would like subscribe or not for monthly payments. But when I asked to have the payments removed because it was without my knowledge, they stopped it on the spot. Very fast and efficient.

Amy was very helpful in resolving these issues. She was quick and knowledgeable. I had an initial one time order on 4/30, but I just noticed that I was charged additional Monthly fees on 5/31 and 6/30, which I had not asked for. I asked for my account to be closed.

The agent was able to help me in under 5 min and I am very pleased. I needed help and they knew exactly how to handle the situation. The agent was polite and knowledgeable. The agent was also very prompt in getting online with me and the wait was only seconds.

Daniel, customer representative, was excellent. Thank you! He was very effective in solving my problem. He was very quick to reply and sent me a confirmation number and telephone number if I had any further questions.

I contacted the chat room and asked upfront for assistance to cancel my account. Within a minute or so, I was taken care of. Representative addressed my request immediately and took care of my issue.

Customer service with the live chat was excellent. Resolving my issue did not take even one minute. The platform is so easy to use and they answer very quickly. The live chat it’s so easy to find and I like that I get all the information that I need directly to my email.

I used the chat service and my agent was fast, easy to talk to and very responsive. They helped me right away, it was great. I needed to cancel my subscription and didn’t get the run around, they just took care of me.

I raised an issue of charging my account monthly of 9.99. After I get my reports late February I canceled my account. Also I requested to close my account. The agent respected my claim and refunded my money. The agent has closed my account per my request. Excellent performance

Cheap upfront charges. Provide little information. Monthly reoccurring charges are difficult to cancel.

Great customer service! Prompt and handled my issue right away and I was very pleased! If I ever need to search records again, I will come straight here.

The report was pulled and sent to me very quickly, and contained all the info I needed. The only thing negative I can say is that I was charged 31 dollars for a report account that I did not sign up for. I believed I was just paying 1 dollar for one report. It is possible I checked a box that I didn’t mean to check and made a mistake, but either way customer service very quickly helped me close the account and refunded the charge.

The representative was very helpful and able to assist me. My issue was resolved in a timely and professional manner. They made sure that I received the reports I wanted and did not try to upsell me.

I had some disputable charges with public records, and Ryan was very prompt and helped me resolve the issue and issued a refund for 6 months worth of charges. He was prompt, professional and expeditiously removed the charges that I did not sign up for.

Peter was very helpful in closing my account. Please note when I went to your site to see if I could get details on my home title information, I did not realize I was signing on for an on-going service. I was upset when I was first charged more than the $1 to obtain the information and then to find that I had unknowingly signed on for an account. Very happy that Peter was able to close everything out so swiftly.

My issue was resolved immediately. The representative answered all my questions. It was a fast process. It was easy to get in contact with customer service. No waiting time. I got a confirmation number immediately. The representative was vey patient and explained everything well.

Very quick and to the point. Did not have to wait at all. I would recommend this to any of my family and friends. Keep up the great work. I asked one question and received a quick response to that question and was wanting anymore help at the end. Thank you.

The customer service rep was quick and prompt to assist me with my issue! I was having tech issues and I hit that live chat button and this guy came to my rescue. A true American hero. If I were in a bad situation I would hit that live help button again to get some help. That was the fastest way I have ever been helped by anyone. It was epic. They are making me write more so I am adding some more stuff. The fires in Minnesota are crazy right now.

The account was very easy to cancel. The agent was quick and knowledgeable about the process. The account was closed, and a confirmation number was provided within minutes. Thank you very much for all your help. The live agent was fantastic in getting my account closed.

Did not know about monthly new charges from the beginning was awful. But the person who helped in explaining the charges, to stop the ongoing charges was nice and helpful. The public record should not be that expensive even for 1 time.

Peter helped me with my account and made a smooth recovery of all questions I had; he answered in a professional manner and made everything quick. I will continue my business as long as I can get taken care of the same way.

Quick and efficient and straight to the point. I really appreciated the user friendly chat line and fast response! My problem was solved faster than I could text. Not much else I can say besides this brief interaction. I was not aware I signed up for reoccurring monthly charges.. but at least it was not a hassle to cancel.

Used PublicRecords to work on one of my client's files. Had a billing issue. Quick response from Debra in the Chat. Great communication and ease of resolving issue. Went in for an accounting issue, and Debra helped me to resolve quickly. Thank you.

Absolutely amazing customer service—thank you! Timothy resolved my issue incredibly quickly and made the entire process smooth and stress-free. He was professional, knowledgeable, and efficient, taking the time to understand the problem and provide a solution almost immediately. I truly appreciate his prompt response and excellent communication throughout the interaction. It's rare to receive service this fast and effective, and I was genuinely impressed. Thank you, Timothy, for going above and beyond to provide such an outstanding customer experience!

Issue resolved.

I would like to let you know that the man who helped me on the chat to cancel my subscription to the Public Records account was really great. He was very nice and helpful. He readily cancelled the account and gave me a confirmation number which I was thankful for so in case of any problems, I have something to refer back to. He was quick in getting the job done and very courteous. I give him 5 *****. I hope all his group are just like him. Again thank you for his help and kindness. Have a great day.

George cancel my account as I asked as there is no instructions on the website on how to do so he was more than helpful to get the job done. He found my account and canceled my account and made sure that I was satisfied and doing so.

Timothy helped me get a refund on a mistake purchase. He was able to help me with this very quickly. I've never experienced such immediate help from an online purchase ever. I wish all online businesses worked this way. My confirmation number was **.

Daniel was really quick and proactive! Solved my problem in less than 2 minutes! I’d like to thank him! That's really good that we have people to help when we are stressing about things or things are not going well. I had a good experience!

I had an excellent experience with customer service. When I contacted them to cancel my subscription, the support team replied almost immediately. The entire process was incredibly smooth, hassle-free, and completed in just a few minutes without any pushback. I greatly appreciate their efficiency and professional attitude!

I was told I would only be charged $1.00 for my report and was charged $31.00. I did not authorized a $31.00 charge. Jerry took care of me to reverse the charge. But I don't like being lied to. I just needed to find previous addresses that I had forgotten and you didn't even have all of them. So overcharged, lied to, and incomplete report.

It was a quick fix and easy assistance to get my issue resolved. I didn't know I would get charge multiple times and couldn't find any way when I used my phone to look where any payments were or even how to cancel. My card was being used, but I couldn't see where they had access to it. The website itself wasn't useful so I liked how the assistance were able to help. They were able to resolve my issue.

Incredible service. Prompt, precise, and a complete understanding of my issue. No hassle service. Ashley responded very quickly and I could see immediate action to my account/credit card. Would highly recommend. Very honest service. EXCELLENT!

Ashley was very helpful and quickly took care of my issue! She quickly and efficiently found my account and had an answer for me. I had no idea I would have a recurring charge. She was able to cancel it and also get me a refund. A+ customer care!

I thought it was a one time purchase but when I realized it was a subscription, I asked for a refund and I got easily. As soon as I explained the problem, they fixed it. Honestly, writing this review took longer

The agent who assisted me was helpful (hence the 5 stars), however, the website and their practices feel a bit misleading. I initially told the information I needed was $1.00. Then, to receive a PDF of the report, it was an additional $7.00. At some point in the process, I was added to a $30.00/month subscription that I never approved. There was never an offer to refund me the $30, only an option to close my account. Is it possible I approved a subscription? I'm sure anything is possible, but given the typical standards in place today for online purchases and recurring subscriptions, this site falls well short of expected practices.

100% fraud, they illegally continued to charge me two to three times everyday. I only paid and accessed one time yet they continue to falsely charge, I have cancelled them over 11 times yet they continue to falsely charge me. I am filing a police report today and will be filing legal action against them tomorrow. I would not use them. They are stealing monies.

I inadvertently signed up for the monthly account and was just trying to do 1 search and done. Ruth helped me fix this issue she was quick and effective. Keep up the great work Ruth. We need more people like you.

Great online service for keeping yourself informed, cost effective, quick customer support, and easy to cancel subscription in case you change your mind, if your uneasy about what might be going on in the background of your life highly recommend checking them out.

Your service is very confusing and I did not understand the charges. I would not have agreed to it. Having said that Thomas was excellent in cancelling services going forward which I requested. I just hope this is legit.

I inadvertently picked a process I did not. I was immediately told the charge would be credited to my account in 3-5 biz days. I am very pleased with the results. I only thought I was being charged $1.

I was issued a refund as soon as I let them know about a problem. Prompt and courteous. So friendly and nice. Talked on LIVE chat. When you have a problem and it is handled very promptly it is refreshing and cuts down on unnecessary stress. They are very efficient.

I had a great experience! Robert helped me and provided quick, friendly, and professional service. He was helpful, welcoming, and made the entire process easy. I really appreciated his excellent customer service.

Great rep. Kept trying till I got the help I needed. We went through a bunch of emails and other sources till we found the correct one.

While the customer service rep on chat was prompt and refunded my money instantly, I SHOULDN'T HAVE TO GO THROUGH THIS. I bought a one time records search, nowhere did it say "this is a recurring monthly charge" like WTF. Who cares how good the support is if it's just to get out of trouble for taking my money every month?