PublicRecords.us Reviews

Paul was extremely helpful and provided excellent customer support. He was patient, professional, and made sure my questions were answered. I really appreciated his help and would definitely recommend his customer service!

Very nice people to work with understood my questions and answered them perfectly!!

I needed to cancel my subscription and Stephanie did it blazingly fast.

Your site is good. Unfortunately, it contained incorrect information relevant to a name search. Given that your business is providing good data, the fact the data was wrong, diminishes the value of your site. Also, it wasn't clear to me what the cost was which made me feel it's a little underhanded. Otherwise, it's a clean website/interface. Your online chat works well. Best of luck.

Accidentally got signed up for a subscription. Texted with customer support, and they fixed it within five minutes. Amazing. Can’t thank them enough! Oh, and the original report I needed was very thorough and helpful, fwiw.

I had asked for refund and I was able to get my subscription cancelled and a refund. I was very pleased with the service. Thank you.

Maria was quick and proper on all my questions and just a joy to chat with about everything! Thanks again, Maria, you're the best!!

Very helpful and responded quickly. Very easy to navigate.

They resolved my questions with efficiency and promptly.

Closed my account and was still charged. Contacted customer support and they requested a refund.

Easy to use Live chat, not a robot. Great Customer Service!

I had found it. They had charged me twice a month for several months. It was easy as contacting them and they refund the money right away. I am waiting to see a clear my credit card first though.

I was very impressed with the service and especially with the online chat with Stephanie that took care of the things that I wanted.

Fast and easy... The rep was very clear and completed my request as asked.

I was charged an amount I had not consented to, Sharon with customer service helped me and processed a refund for me with no issues, very kind and helpful.

I appreciated William's quick and reasonable way of resolving my issue. Well done! Thanks.

I used the chat to question a charge. This issue was resolved immediately to my satisfaction.

I did not realize that I had signed up for a monthly charge, I was simply looking something up last month. Today I had a pending charge of $30. I asked Nicholas if it would be possible to cancel the pending charge; he quickly responded that he had issued a refund and cancelled my account, no further questions or explanations needed! Thank you so much for making this process so simple!

Live chat very helpful. Thank you. I do not remember signing up for this service but I understand and appreciate the assistance in getting it closed.

If you use this website be very careful with the charges. I received a text from my credit card company asking if I charged $1 for information and I said yes. The charge on my card was $36. There’s no way to go after them. They give you the impression they are a legitimate government agency which is untrue. They are just another private company out to take advantage of consumers. This is becoming increasingly common in our world.

Excellent response through the chat feature and a quick fix to my issue.

Quick and easy experience cancelling my subscription to Publicrecords.us.

Quick and easy service. Thank you for the service.

I needed to chat with an agent because I was unaware that I was going to be charged past my first use. Samuel was awesome and got everything squared away for me and refunded what was needed. Great customer service!

Paul in customer service was very helpful. Took care of all of my needs. Thank you

Customer service Amy took care of me right away. Seamless

They helped me figure some stuff out on my account and navigation to find what I was looking for

Agent was very helpful in issuing a refund when I was accidentally charged for a few months.

Excellent result in my inquiry. The chat platform is easy and convenient.

I had an issue and Ruth quickly provided me with what I needed. She was great.

It was a pleasant experience using the PUBLICRECORDS database. I found the information I needed. Today I was charged $30 and it was promptly refunded when I notified PublicRecords of the error. I also requested my account closed. Maria Customer Support helped me! It was truly refreshing to not have to fight for my refund. I will likely do business with this company and refer others because my experience was so awesome!!!!

Quick response and fast resolution. The website also provide very good info.

The assistance was fast and easy! Not any questions, just took care of my request!

Jerry found my account and help me cancel it. I didn’t realize that I had signed on for it, which is fine. It was my fault, but he did a great job, finding it and canceling it for me in a speedy manner.

Very helpful listened and assisted. I added questions and they were answered in a timely manner.

Jerry from customer support seems like a nice guy.

Agent helped me with my issue in less than a minute.

William responded quickly through the chat and resolved the issue I was having with the account. Handled it excellently!

Very prompt and efficient. Ronald was able to solve my problem.

Great for $1. Was charged $36 but was refunded immediately after letting them know.

Thank you for understanding my confusion and refunding me.

Charles from the chat room of customer support was a big help. I appreciate the help.

Nicole was amazing, very helpful and attentive. She responded swiftly and concisely.

I thought I was paying $1 for a report, I never saw anything stating I was paying $36 for a report package. But the customer support person that chatted with me was very helpful and explained the charge and was able to help me get a refund.

Great, quick and super efficient service from Russel in customer service!

Needs to cancel. Was addressed immediately and professionally. No problem.

I used this website this afternoon to gain additional information regarding a car we own. When I first logged on I was told that the cost would be $1.00 for the transaction. About half way through I am now being ask for $7.00 charge which i declined. While all the above was going on, my bank was charged $36.00 for the "overall" transaction. I chatted with someone called Robert, who confirmed the $36.00 charge. I decided to close this account to avoid any further problems. Robert assisted in closing the account which was appreciated.

Was able to be refunded for past charges I was not made aware of.

Timothy in customer service was a great support. Handled my issue promptly.

I read the documentation and disclaimers before starting. Nowhere did it indicate there was a package charge of $36.00 for the preparation of the report. It did mention the $1.00 charge for a report to be sent by email. I used chat right after I filed to get the email report to cancel the subscription as mentioned on their web page and that is when I was told about the $36.00 charge. I told them there was no mention of the $36.00 charge and that I would report them and they said they would refund my money. I felt cheated.

The customer service is amazing. The live chat option works flawlessly seems like they have a great team. However, the billing is a bit tricky, very unusual for a site until you go back to the site and read that you just authorized recurring payments.

Contacted to cancel service because I no longer needed. Process was easy and done in just a couple of minutes. When needed it did provide all information needed.

Thomas was very helpful!! He took care of my concerns quickly!

Excellent, prompt service with my issue. Samuel was professional, direct in communicating and resolved my issue in less than 5 minutes. Thank you!

Thomas was amazing. He was very informative and provided exceptional customer service. Give that man a RAISE!

Quick, simple and gave me peace of mind! Absolutely loved my experience using this site.

The representative I spoke with was very detailed, quick and helpful. I will recommend this company to anyone in the resolve things immediately.

Excellent customer service. Prompt and correct assistance.

I don't like that I thought I was being charged 1 dollar for using the Public Records once. Didn't know that was a subscription and was gonna be charged 20 dollars every month, and had no way to unsubscribe until I got this email.

Great service, was able to cancel my recurring subscription in no time. Was useful at the time, no longer needed.

The customer service representative that helped my cancel my 'account' and refund the charges on my CC was very kind and helpful. They did a great job. However, the fact that I made a 1 time payment to get a report then got auto opted into some kind of monthly charges is a very deceptive and quasi-legal practice that PublicRecords.us should abandon immediately.

The support received from Public Records was timely and favorable. There was an error in my billing, and it was completely resolved to my satisfaction in minutes. Great customer service!

Was very helpful and great. Service was utilized a few times to recover personal records and when I was finished, customer service was very helpful is closing the account.

Had a simple request and took care of it immediately

Did great job helping me with my account issue. I am happy

My agent helped me a lot. I was confused about purchase options

Maria in Customer Support did a fantastic job working with me this morning. She was fast, to the point, and showed extreme efficiency. She is an excellent example of how it is done! Thanks you.

Maria helped me with my concern and went above and beyond what I was expecting

Customer Service was great when emailing or chatting on their website. My issue was resolved without any complaints and quickly.

They were not up front about the $35 fee. I said that I did not want whatever that fee was and there was nothing that said it was mandatory and every time you look anything up it’s another $7. I tried to cancel before I was changed the second time. It didn’t go through and if you want your information off their data base you have to pay another $35.

It was very fast, clear, and very helpful. 10/10 service. Thanks Amy!

Samuel provided very prompt service and response. I only needed a report this one time only. And was able to close my account effortlessly. This was such an easy service to work with. Thank you.

Quick resolution to an issue, thank you. We appreciate good customer service.

Very helpful, asked all the right questions, and quick responses.

Was very mislead on the charges I was receiving, was never communicated that I would continue to be charged. Customer service was able to refund 2/3 charges but I should be refunded for every charge.

The records for my property weren’t exactly what I was looking for or expecting. There were errors as they claimed there would be. Also, the site stated that I would be charged a small fee, so I paid it since it was only a few dollars. Then I check my bank account later and see that I was charged $30 plus the small fee. ??? I never received an email receipt or anything telling be about this. I received a generic email stating that I made a purchase on their website, but no amounts were listed. I was too busy at the time to deal with it, so a week later I log into the account I created on their site and see the report I paid for. I click on it and look through again. Then I try to find a way to see what I’m being charged and if it will happen again. I cannot find any info on this in “my account.”

Great website and great service. I found what I needed and get good customer service.

The customer service I received was excellent from start to finish. The representative was friendly, professional, and very helpful. They responded quickly, understood my issue, and provided a clear solution without wasting time. The overall experience was smooth and stress-free. I was very satisfied with the speed, quality, and professionalism of the service I received today.

ZSharon was my customer service representative today and she was courteous and helpful.

Getting a refund for services you did not provide was fast and easy. The deceptive way that you created an account and billed me in the future was criminal. I was not aware this was done and would not have approved if I had known about it. My intent was to use the service once and only once. You should be prosecuted for it because I know you have done this to probably thousands of people.

Customer service was quick to respond and handled my issue efficiently and I was satisfied with the solution.

When I contacted Public service online they were very helpful service from Public Records employee

Very helpful customer service representative, was able to answer my questions and was quick to help and resolve the issue that I had in regards to a subscription.

Frank provided me with the assistance that I needed to get my account closed. I received my confirmation number right away and he assured me that everything was completed and offered additional assistance before closing the call.

Agent was very prompt, courteous, and very helpful.

Richard from live chat was very helpful and quick to resolve my issue.

Asked for support and got exactly what. I Needed.

Customer service representative was quick, professional, and efficient and resolving the problem I had.

Quick and very helpful and kind! Took care of my problem efficiently and quickly.

I needed help with information of my mother-in-law's property, and they were able to find exactly what I was looking for.

I would say the site is fair, not 100% accurate, but fair since I used other sources to verify its accuracy; that’s how I know it’s not 100% accurate.

I remember seeing a charge for the report for $1, but when I checked my account there was a charge of $36. I immediately requested a refund as well as my account to be closed through the automated chat - which it fulfilled. The report itself could have used a little help in terms of formatting.

I went to your website to cancel, and Stehpanie took care of my request in record time. Absolutely first-rate response.

Timely resolved my issue with care! I greatly appreciate this team.

Great experience. Would recommend to anyone. Very quick in responding.

Sweet, simple, easy. I had an issue and it was promptly resolved. The agent was polite and efficient.

Incorrectly signed up for the subscription. When I contacted them, they immediately refunded the money and closed my account. Very helpful.

Agent was very helpful and solved my request quickly.

The agent was so quick to respond and solve the problem I had.

I received my report in a timely manner online. The chat customer service rep was excellent in taking care of my request. Great experience!

Easy to close my account. Very helpful! I was not able to pull the record I needed though.

Fast and effective in resolving my repeating subscription.

Team helped me with getting a refund after my account had been charged for months. Very helpful.

Although it is deceptive about how much you are charged. It was a good site to find issues with people in your city. I will not be using it again, but Thomas was great help in my journey. Still you must be clear when you are charging people and not over charge.

Very good experience, quick and helped with everything I needed.

I inquired about unexpected charges in my account. Agent used plain language and assisted me effectively and quickly to resolve the issue.

That person very nice and believe in me that I never wanted monthly so that person refund me 12 months!

Always prompt with friendly service and responsive. Thank you!

Customer care was great and quick - all through chat.

I had a sign in problem to my account. I've started to the chat support. Nicholas- Customer Support was answered immediately and solve in in 5 second. This is the fastest ever solution on my internet life the last 25 years. I am surprised and impressed.

Live chat agent help me right away with my request, no around questions, direct to problem solving. Thank you.

The customer representative (Pamela) was very helpful and resolved my concern.

My concerns were answered immediately with great customer service.

Very helpful. Took care of the issue immediately. Thanks.

Very helpful - I got great assistance from the chat. They solved my problem immediately.

When I requested to cancel my account, they responded immediately!

Got what I needed and quick assistance from customer service. Wish it explained they will automatically enroll you to subscription after paying the $1.

Donna was great fast and easy to talk to! She helped me on less than 5 mins! Best customer service I’ve had lately.

I cancelled my subscription. Thomas helped me, It was quick. I appreciate it.

I contacted customer support via Chat on their website about a charge on my credit card. I only had purchased a one time lookup but was charged for a package. I requested a refund and they happily cancelled my package and are issuing a refund. Great Customer Service.

The Chat with Samantha went smoothly. I had a single request that was handled perfectly and timely.

They were fast, and intelligent when it came to responding, made sure my needs were met.

Great service in handling my problem. Quick and timely response

Help was fast and direct on the live chat. Got the issue resolved quicker than I was expecting.

Excellent experience with the Public Records Live Chat. The process was quick and easy, and the representative was professional, helpful, and courteous. Everything went smoothly, and I received the assistance I needed. Great customer service!

Great service! Very prompt when cancelling service and receiving a refund.

Paul helped me with the closing and refunding my dad’s account because he recently passed. Thank you!!!

Richard in Customer service was very helpful in closing my account. I would give him a 5-star rating. I gave a three-star rating because I was charged $20 each month without my knowledge. The only reason it was not a 0-star rating was because of how easy it was to get the refund and close the account.

I was charged $20 in error, the refund process was easy. Your operator was cordial and knowledgeable.

I asked to have my account closed and it was done within 1 minute. I really appreciate how fast it was. Jerry did a great job.

My experience was very good when canceling my account. The person I chatted with was able to stop my account and refund me some of the money for past months charge. I would not recommend Publicrecords. I was charged without know but I was satisfied with the person who helped me.

I received a random charge from them. They resolved the issue in less than 1 minute. She was helpful and quick to get everything situated. Some of the best consumer service I ever experienced.

The service was very fast and easy to use. When I had a billing question Jerry in Customer Service was great. This issue was resolved quickly and professionally.

I actually was amazed how quick and easily my refund was processed. Thank you very much. Great customer service.

I had a billing issue and Ronald jumped right on it and adjusted it accordingly. I was very pleased with the prompt response and appropriate remedy.

I had an online chat with Katherine from Customer Support. She responded immediately and resolved the issue quickly and to my satisfaction. I haven’t experienced this level of support from anyone for a long time. Please acknowledge her professionalism and quick resolution to your customers. Thank you Katherine!

I appreciate the immediate response and the willingness to look into my account to ensure I get a refund for unused services.

I am referring to the customer service department. I was billed for a report package that I did not realize would incur a charge; after contacting customer service, they corrected the issue.

I had contacted your service for a one time review of my public records. I got the information I needed and didn't understand I was signing up for a monthly subscription. Once discovered I was able to stop the service through your online chat. That was easy but I am out $30. Live and learn.

The website is fairly user-friendly and quick with registering. The customer service is also very tentative and friendly. Explained the whole process and charges. Would definitely use again.

Richard was understanding and helped resolve an issue I had with charges made to my cc. Thanks you Richard. :)

Was unhappy when I discovered you charged my credit card $7.00 when I only authorized a charge of $1.00. I chatted with your agent and my account has been credit $7.00. I appreciate that.

Quick and painless customer support. George was very helpful.

I was able to cancel my payment with no issues, very easy.

This service was very useful for a one-time project I was working on. When I signed up I didn't read carefully the terms (my fault) and did not realize I would be charged on a monthly basis, even though I was no longer using the service. Debra, in Customer Service Support, was awesome. Helped me locate my account, and was able to close it in 3 minutes, and sent me a confirmation number immediately. I was very grateful for her prompt professional help!

Solved my issue through the virtual assistant. Excellent virtual service!

Fantastic, did what I asked and got the job done. Nothing much else to say that I am happy with how fast the situation was taken care of.

I wasn't aware the report I got was a part of a month package. I contacted customer support and Ashley help me and she was fast and explained the situation. She was nice enough to issue me a refund. Thanks Ashley.

I thought I was accessing a public record for $1, but they ended up added a $30 monthly package to my account. So initially I was pretty upset. I logged into the chat and they immediately gave me credit for all charges and stopped the recurring charge. I didn't have to fight or argue. So although the initial experience wasn't so great as it was misleading on charges, in fixing the situation my experience was positive and easy.

While I was surprised to be charged to obtain a public record, I was pleasantly surprised at how easy it was to cancel my membership. Nicholas was personable and professional. Thank you.