PublicRecords.us Reviews

Got what I needed quickly and easily. Technical support was concise and effective.

Public Records.us was easy to use and provided the information I was looking for quickly. Overall, a helpful and user-friendly experience. The chat option was great too.

Very fast, easy to communicate with, & fixed my problem quickly!

Perfect quick response. Friendly service. Knew what he was doing.

Easy-to-read reports. Customer support is very helpful as well.

Service provided was of great use. Very thorough. This was very helpful when I was selling my house.

This is a scam site. They'll offer you access to public records you can get anyway, and then start charging you $20 a month. Even when you tell them to stop, they won't.

I was charged the wrong amount but was able to chat with an agent. She got my refund back to me right away!

Beware of PublicRecords.us. This is a scam website. They enroll you in a subscription without your knowledge, which is a violation of California law. I have had no way to cancel the subscription or get additional information about the monthly charges. When I call the number on publicrecords.us or use the chat feature on the website, they try to get additional information about you.

Nancy took care of my problem quickly and efficiently.

I came here today because I was being charged $20 so I went into live chat, they explained the problem to me and also help close my account so I won't get charged no more. I was so happy. Thank you again.

My chat with the representative was very pleasant and helpful. My request was handled immediately and without any issues. I appreciate the kindness.

I was unaware of recurring charges and they were able to help me cancel my account and refund the $30 charge with no push back. Great service.

Timothy was amazing and a terrific help. Very appreciative of him!

Good service but the recurring payments is not very clear. However, when I saw the 2nd charge I was able to chat with Peter who immediately assisted with closing account and refunding the charge.

Amanda did an excellent job at resolving my issue. Everything was done in a very efficient and timely manner. 10/10 job.

I had an issue about the reoccurring fees and I did a chat with a representative and they took care of it fairly quickly in a matter seconds, great job

Easy and pain-free communication and solution. Less than 5 minutes to resolution.

Customer service was prompt, unable to fix my problem

Great job in assisting me! Thank you for the great report!

I requested for a property report which is very good. Very detailed information for the property.

I needed to cancel this subscription and couldn't receive the link so I used assistance and it was able to be cancelled.

I didn’t realize it was a membership but it was easy to cancel. I am very happy with the results.

The chat person who helped me was very helpful and took care of my question immediately.

The customer service Jack was amazing! Quick to respond and address my concerns.

Wanted information on my property which I received all that I needed in one visit. Wasn’t aware it was a monthly subscription being billed monthly. Found a pending charge on my checking account. Contacted online chat. Told her my predicament and no questions asked was taken care of with a return funds to my bank. Great customer service as well as great product information on my property.

Had an issue with my account, was taken care of promptly.

Ryan was super helpful and efficient! I really appreciate all the help!

Wanted to cancel my subscription and it was no hassle at all.

I used the service to check on an online girl friend that was trying to take my money. I used the service and then cancelled the account with no fanfare. Would recommend them anytime.

Timothy was very helpful. After the site was dishonest.

I chatted with Ashley, whom was able to resolve my requests within seconds. Giving this review is taking longer, though. Thank you very much for your time.

My inquiry was cancelled upon request via chat box. It was very direct and fast. Most computer communications such as mine take a long route to get to an reply and answer. Thank you for the chat app. It makes communications so quick easy.

Great customer service, Nancy was very helpful.

I was helped right away with no problems. I appreciate whoever helped me.

I got what I needed which was important. I didn’t realized I was paying $36 for the package, but it was worth it. If you don’t want monthly charges, make sure you close your account.

Had a recurring charge for several months every 12 business days. Support took care of canceling and refund my recurring charges right away that dated back several months.

I had an online chat session with Peter this evening, and the experience was an A+. I have virtually no wait time, and Peter was able to resolve my issues very quickly and professionally. I wish online chats with all companies were this easy!

Had an issue with billing and the agent helped me immediately with out hassle. Excellent service.

Forgot to disable monthly payments for almost a year and was able to get a refund for all months I didn't use the service!

I am greatly impressed with the speed and ease with the performance of the support team for assisting with my account.

I had problem with my search and was overcharged. They refunded me the money I was overcharged within seconds and it’s available within 3-5 business days.

She understood the customer's request and resolved it very quickly. I would recommend her to our friends and family.

Sarah in chat was very helpful. She located my account, credited my credit card and closed me account. This interaction was quick and efficient.

This was very helpful, I was able to find a moving violation against my husband that really wasn't his.

Chatted with Daniel, very fast transaction and Daniel was very helpful.

Rebecca in Customer Service was very helpful in assisting me in my inquiry. Thank you.

Great response and solved all my issues within 10 minutes.

I requested assistance to close my account and receive a refund for the pending transaction. It took a few minutes to resolve both requests.

Customer service, via chat feature, is wonderful & easy to use.

Nora was extremely helpful and assisted me very quickly. She resolved my issue in a professional and efficient manner, and I really appreciate her excellent customer service!

My experience was super easy, Peter I believe was his name was very helpful.

I used the service once and was charged monthly unbeknownst to me. I reached out and customer service was more than understanding, I wish all customer service was this good!

My requested was handled quickly and efficiently .. with no issues.

I did something accidentally, and your employee helped me out with this. Thank you very much for your help.

Good day. Thank you for your help with closing my account; it was done very quickly without any hassle. I appreciate that. Thank you again.

There was a misunderstanding regarding charges to my account while trying to access this platform. I reached out to customer service and Ryan was more than welcome to help me and resolve my issue in a timely manner.

Sarah was very knowledgeable of my issue and resolved it quickly and completely to my satisfaction. HI FIVE Sarah - 5*****

The response from customer service was excellent and very prompt.

I was able to resolve my problem within minutes. Services were quick and I was very satisfied with the outcome.

The site is somewhat misleading. Says free check, but ends up charging and I never did get access to what I was wanting. However it was easy to cancel.

Service was prompt and efficient. I’m issue was resolved in just a few minutes.

Sharon was great. Super easy and simple. She was wonderful.

I had a billing problem. I used the live chat and received a refund within a few minutes! Very easy to work with customer service!

Fast and quick resolution. They responded quick and took care of issue with no difficulty.

I believe I understood the website clearly. I just wanted to pay the $1 for one report. There must have been a confusion because my bank was charged $36. The agent quickly refunded me and canceled my account. Very quick service and I'm very pleased. Thank you very much.

Customer Support helped me with an issue quickly and professionally. Thank you.

Maria was so helpful and very kind. Thank you for your kind help. She quick to respond and provided me with a satisfactory resolution.

I didn’t really understand how to use this, so I canceled my subscription. Other than that it seem to be good.

Unknown charge per month was incurred when I accessed this site. Be careful. Canceling via live chat was easy.

I chose an initial offer of $1 only to gather terribly incorrect information AND when I called the number listed to report this I was told it will be a $36 charge. This is a scam. Don’t do it!

I chatted w/ Donna today to close my account and issue a refund. She was prompt. Very good customer service. Thank you!

I was not aware of the continuous changes and was confused when I saw a $30 on my card. The live chat feature was super helpful. They explained why I was charged and when I said I wanted my account closed so I didn’t keep getting charged and the $30 refunded they took care of it literally right away. Annoyed that I was not aware of the charges but super glad it was able to be taken care of so quickly.

This review is strictly for Virginia in Customer Service. I used live chat and she was great tracking down my request. I was frustrated and she hung in there. Great service.

I wasn’t aware that it was going to be a reccurring charge and thankfully the live agent was able to get everything resolved within minutes.

Kevin was very helpful in resolving the issue and situation was brought under control.

Frank was an amazing help. He solved my problem with ease. Thank you.

Very quick response and was able to solve my issue quickly.

Quick and helpful! The online chat took less than 5 minutes to help me and resolve my issue.

Took care of my concerns and good customer service.

I needed assistance and the response was super fast as well as efficient in taking care of my issue.

Anthony was super helpful when I had a question and he was able to resolve my request.

I think it's pretty sneaky to hide the fact that this is going to bill you monthly. I think it's a practice that should be outlawed. Thankfully they say refunded my account, (5-7 days, so we'll see). Samuel was very helpful in refunding and closing my account which is the only reason I'm filling out this survey.

Customer service was prompt and courteous. Were a great help with the issue I was having. Thank you!

Quick and easy fix. Thank you fixing my situation so easily.

Frank was very helpful and was able to get my issue resolved quickly.

I was just helped by live chat with Frank. He answered promptly, and fixed my issue instantly. He did an exceptional job.

Super fast and easy! This review is taking 5 times as long as the actual business I did with the support.

I was charged for a service for which I did not sign up. Customer service agent, Raymond, helped get me a refund and closed my account. This was done in a timely manner.

This was a helpful site for me to get information on my deceased father. I appreciated the rep who helped me close out my account once I got everything I needed.

Customer service was fast to respond and handled the situation impeccably.

I had great service on an issue that I have been trying to resolve for a number of months!

The chatbot was great and useful! Very fast and streamlined in answering my question.

I purchased land records for a project I was working on and received what I needed immediately. Then I reached out to customer service with a billing issue and they remedied it perfectly and quickly

PublicRecords.us was very helpful and very easy!! I would recommend it to anyone!

Great and extremely fast! Agent was able to fix my issue. It was fast and easy.

Had a charge I was not expecting as I had closed my account and my agent was able to refund my account and made sure I wasn’t charged again.

I got signed up for a recurring fee twice a month without realizing it. I only wanted a one time record statement and somehow got charged twice a month.

Did not give me anything usable and signed me up for a 30 dollar a month subscrition service that I didn't know about and ran my card. Very frustrating waste of money.

I texted Mary ASAP because I wanted to see someone's profile but then I realized that person was lying so I ended the payments.

Debra was a great help. My issue was solved quickly and she provided a confirmation number.

I had to go back and request a refund after my account closed, Daniel assisted me with no issues.

I received a quick response to my request and it was handled almost immediately. Much appreciated.

Mary was delightful to work with. She handled my issue quickly and efficiently.

Great and prompt help from Anthony in the chat. I am very pleased.

Canceled my report payments just by asking, I believe it was AI, in the chat window. Was quick and easy. No issues.

Very easy and comprehensive instructions, fast response time and very helpful.

Ryan was excellent, he promptly understood my issue and response was very quick. He solved my problem. So I am very much satisfied

Great customer service! The report was thorough and I was able to work with an agent when I had an issue.

Clear question offered. Quick clear response made. Action taken...Good job!

My concerns were quickly and easily taken care of. The associate I dealt with was thorough and very helpful.

Happy with the ease that all was taken care of for me in fast timeline.

I got the details of the information I was looking for easily. When I wanted to close the account they were very helpful.

Excellent service. Prompt and professional. I received all of the information that I needed for a complete review. The report was thorough and informative. Opening and then closing the account could not have been easier. Thank-you!

I contacted Customer Support to cancel my account, and Rebecca was so helpful. She took care of everything promptly, and also issued me a refund on the payment. Thank you so much.

Customer service was prompt and helpful in locating my account and offering a refund.

I asked for a report about a month ago, I received it for a price I did not understand, but whatever, my bad I guess. I just got billed again, not knowing I now have an open account with monthly fees. How, I don't know. I chatted with Nora and she was able to close my account, and even refund my latest payment. Honestly, I did not expect that, but it helps to restore my faith in good people. Thank you Nora!!

Got everything I needed and my account was closed in quick time. Please do not give my contact information to third parties.

Fast and easy! Ashley helped me resolve my problem.

Incredibly fast service with Scott. Located my account and closed it with no problems.

I needed to inactivate my account, and it was done pronto. Previously, I was notified that it was still active.

Very helpful and very quick response time. Very happy with the outcome of the interaction.

Timothy was very prompt and efficient. I just do not like having to pay to get your own info.

Very fast, accurate and professional. I was so surprised with every details I had found out and regretted not doing before.

Very pleased with Franks help today! I could not figure it out by myself.

Very helpful, got my issues solved efficiently and effortlessly.

Live chat agent, David was timely in responding and completed my request quickly. I am very satisfied with this service.

Excellent and timely service via the chat window. I was charged in error multiple times, the assistant corrected the issue immediately.

Donna was a great help with quick responses. Thank you.

Katherine was great! She was quick and helped me immensely.

They told me they were going to charge my $1 and they ended up charging me $36 just to get the account. Then I was going to have to pay an extra $7 just to get the record I wanted. 10/10 Would not recommend if you’re just trying to get one thing.

Live chat was very quick and easy. Hopefully, the account will be closed and will not charge future payments. Thank you.

The person who assisted me did a great job figuring out the issue and corrected the billing.

Awesome service! Immediately addressed my issue. Very useful product and easy to use.

Great response time and handling a system glitch. They were able to work with me instantly and handle the issue at hand!

I am usually very diligent in doing online research. Alas, I do not recall seeing a banner disclosing this was NOT a goverment website. I authorized a $1.00 charge and my credit card alert popped up for a $36.00 charge. I have initiated a complaint with FTC and will dispute the charge as soon as it posts.

I'd needed to look up some family records, and didn't realize it was a subscription (vs paying for one-time records). When I saw the charge come through, I attempted to close via the website, but I wasn't getting a link sent to my email as indicated. I used the Live Chat, and Amy took care of closing the account for me and providing a confirmation number in under five minutes.

Initially I was upset because I only went on this once but I was charged a recurring fee. The support team was very quick and did not hesitate to provide a refund to this package I never authorized. Very helpful!

Amy in customer support staff was very helpful. I “accidentally” signed up for some package that cost $30 a month. She helped me make sure my account was closed so that I would no longer be charged. Overall, as a site, I think you are a scam.

Helen was able to take care of my problem to my complete satisfaction, very happy!

Nancy was very kind and helpful! She helped me close my account and gave me a refund!

This website changes a subscription monthly. When I complained because it was not clear, they helped immediately.

When canceling the account, it was very easy. I will use you next time if I need to. No problem whatsoever. Thanks.

The company worked with me on a reimbursement claim, and I appreciate that very much.

This was the second time I fell for the $1.00 report… Unfortunately I had forgotten the scenario. You see you can get 1 report for $1.00. You agree and go through many many pages before you can enter your card and at that time, you realize you are being charged more than $30.00…. You are being asked if you want a download, then if you want it by email or from the website, then if you want it as PDF… then you discover a PDF will cost you an extra $7.00. So now, we are at almost $40.00 for 1 report advertised for $1.00.

The chat feature helped me cancel my subscription in less than a minute!

Stephenie was very helpful when we reached out with questions.

Excellent, efficient, and quick resolution to a payment error. Much appreciated.

I had a question about my account and Donna helped me in the live chat. She was very quick to fix the situation for me.

I chatted with Stephen about recurring charges. He helped me shut down my account and fix the issues. He took the time to work through the entire problem, he listened, and he was very patient. I appreciated everything he did to help me!