PublicRecords.us Reviews

The representative was very prompt, helpful, and professional.

Quick service, helpful chat, easy to communicate with.

Sarah was very helpful in giving me a refund on a package I didn’t ask for and had no idea about. She even closed my account.

When I used this site, I did not realize there would be a monthly charge. I needed it for a one time search back in July. Sarah was very helpful and closed the account for us and processed a refund of $30. She did it very quickly and was easy to work with.

Customer service from Nicholas was quick and very helpful.

This site is very misleading. To obtain land records, use other resources available to you, for free.

The data I got was excellent and I was happy. The trouble was that I was told it would cost $1. I did not receive a receipt for the $1 charged but was told that I would see a "charge on my bank account from publicrecords.us" - that should have been a flag. They avoid telling you when you purchase a report (or afterwards) that I guess hidden in microscopic fine print somewhere you agree to them charging you big fees on an ongoing basis. Luckily I check my bank statements and found a $31 charge from them. When I went online and started a chat they immediately refunded me the entire $31 and said I would not get any more charges. The entire thing is based on people not checking their bank statements and finding out they are being ripped off. Not cool at all. Bait and switch was outlawed a long time ago

The report come through in a timely matter. There was a misunderstanding on charges but Thomas was great to help me.

After using the service once I received recurring charges. As I no longer needed the service I requested a refund. This was the BEST ON LINE CUSTOMER SERVICE TRANSACTION I have ever experienced. Straightforward, direct, efficient and accurate. Should be a model for all!

Your site does not clearly state that the $1 charge converts to an ongoing monthly charge of $30 nor did you notify me properly by email before that subscription began. That is dishonest and unethical. Return to me immediately the money you took. Otherwise you will incur one hundred times the karmic cost for me and everyone else you tricked into wasting their money. You should do the same for all those people who have complained for your unethical unprofessional practices and there are many. Finally correct your policy and how you communicate the terms on your web-site and subsequently before the $30 subscription begins. Clean up your act "PublicRecords." You will regret it if you don't because God is watching and I lay my complaint at our Father's feet. Do what's right, and right will be done by you. Do what's wrong, and bad will be done by you. That is His Law. Now you can't say you weren't told.

Jerry is so helpful and great assistance to solve my issues.

I didn’t know I’d be charged a monthly subscription but Raymond was very helpful and quick to cancel and issue a refund.

I RECEIVED FULL REPORT ON THE ADDRESS I NEEDED. When I wanted to close the account, Debra was fast and accurate!! THANKS!

Pamela was courteous, professional, concise and expedient.

Was easily able to find and receive the records I needed. When I needed to cancel my package subscription, Ruth was amazing and quick to help me and get it canceled.

The chat person was helpful and responsive in canceling a subscription I didn't know I'd signed up for and getting me a refund.

Ashley, went above and beyond of helping me and my family. Thank You so much!!

Excellent information and great service when I wanted to cancel the subscription. Ryan was very efficient and timely in his service.

Very good customer service, friendly and helpful.

The service is quick and complete, as far as I can tell. The only issue was that the fee was a monthly recurring fee, however once I realized this the online chat quickly resolved this issue, and refunded the previous month's fee. I am very happy.

So, I mistakenly thought my property report was only $1.00, well I was charged $36.00, so I used costumer service to cancel the transaction. It was cancelled without a hitch, told me the money would be put back into my account, that absolutely made my day. So, Thank You!

Very helpful in assisting correcting my issue in a timely manner.

Easy to find information if you know what you are looking for. Customer service was great.

I accidentally signed up for a package when I was making a single search on Public Records and saw a $30 charge in my account a month later. I reached out to customer support through their Live Chat on their website and a real person was able to assist me immediately and knew exactly what my problem was. He immediately cancelled my subscription and issued me a refund and the whole interaction took less than 5 minutes. The easiest refund I have ever gotten from a company by far.

Very quick and helpful response. I received good service.

I was having money taken from my bank account and couldn't understand why. I contacted customer service and they refunded my money immediately and closed the account.

The representative I dealt with addressed my concerns right away and was very helpful.

Very precise and efficient, accurate and resolved my issue.

Daniel was very helpful in solving my issue, support was very prompt.

I have enjoyed the ease of using this site. It was simple for me to get the information I needed and also close my account when I didn't need it any longer.

This was a very fast response and a very helpful person on the other line. 5 stars.

Easy and fast. It was a lot at first, but it is over now.

I didn't realize I had signed up for a monthly subscription. I logged in and used the chat feature to request a refund. My agent, Timothy, was extremely prompt and canceled the subscription right away with a confirmation number.

I received an ongoing charge for public records access that I was not expecting. I immediately reached out to customer support via chat and they handled the request promptly and issued a refund.

I needed to close my account, Amanda was helping me and was extremely friendly and helpful.

Reached out on live chat and got immediate assistance

Anthony was great in finding 2 accounts I had open and helping me close them.

Mary was awesome! Was able to close my account quickly and effectly!

I had to register on the site to find a public record for a vehicle but couldn't cancel and had to reach out to someone to help me cancel my membership. Unsure why I can't just get the one record that I was needing vs having to sign up for a reoccurring charge, seems a bit unnecessary. The customer service team was helpful and cancelled the membership quickly so that was helpful.

I was helped very promptly and efficiently. Thank you.

Ordered a document back in january. Found the document to not be that accurate and going to the county clerk directly wound up cheaper and provided exactly what I needed. However I just found out I was subscribed to some service without my knowledge and billed $20 bi-weekly. Calling the company and requesting a refund for a service I did not agree to resulted in the latest charge refunded and the account cancelled, then when I pushed they refunded up to $140 and would go no further. I had to ask for a manager to get the full amount refunded as I promised to get the credit card to charge the full amount back as fraud. In my own opinion, this company relies on people not noticing the expensive subscription they've been signed up for without realizing it, then only offering to refund the bare minimum to get the person off the line.

I inquired about a charge on my account, Ryan assisted me quickly and professionally.

Website is confusing and hard to navigate. Then was charged $30 for what? No idea. Had to talk to a person just to get refunded and cancel whatever I agreed to... Because it was all so confusing, just needed my Driving record and I got multiple things... Like what!?

Pamela was very helpful and quick to answer my request to close my account.

The live support assistance was quick and very helpful. (I think it was Thomas?)

Try to cancel the service and different from other companies. They’re very helpful.

Within under two minutes Frank solved my problem which was that I needed my account closed. Never experienced such fast, professional service.

It was a easy, quick, painless process to cancel my account.

Katherine was wonderful. Very patient, on point with the research, quick with responses, Excellent interaction!!!

The agent was very helpful and provide quick, concise support!

This service is a rip off, when you go into the website they offer you a $1 fee to view records and next thing you know they are charging $30 a month.

Agent did a great job answering my question and fixing my problem.

Accurate and precise! Thank you for your expertise and efficiency

They refunded my money as I was never disclosed the charges

I chatted online with a customer service person. The interaction was quick and responsive. There was no waiting "in queue", and my situation was quickly remedied to my complete satisfaction.

I needed this service for a very limited time. I received the information I was hoping to find and then forgot to unsubscribe. Being on a very limited income this appeared to be a really bad situation. However, Nora, in Customer Service was able to quickly and painlessly reverse the charge incurred. I will recommend your site to anyone seeking information that they have difficulty finding. Thanks, Nora!

Excellent customer service! The live agent was able to help me out immediately and solve all my issues that I was having with this website.

Site worked great. And they canceled my membership when I didnt need it nice and easy.

The person the customer service representative that helped me was absolutely amazing. Thank you so much.

Mary was patient and helpful in resolving my issue.

I just spoke with Debra. She was friendly, quick, efficient, solved my problem. Couldn't have asked for more!! Thank you.

I was signed up for more expense than I understood. If my account is canceled, all is ok. Thanks Mary.

Customer service was phenomenal, chat assisted with my problem and resolved to my satisfaction.

The individual I spoke with in customer service was very helpful & resolved in a timely manner.

It was very easy to cancel. Thank you. It only took about 2 minutes.

I was able to pull up my information fairly quickly. My only problem was that I thought it was going to cost a dollar; turns out I was charged $31 & that would be a monthly fee. I think this needs to be reviewed because I did not feel as though this was conveyed at the time of service. I was able to chat and request the subscription be terminated fairly easy & quick but that also involves me taking time out of my day to do so. Not to mention, I did not feel it was worth $30.00.

Very to the point, kind and helpful. A good interaction altogether.

Fantastic and easy experience. Jerry was great and fast to resolve my issue.

The customer support is Very helpful and solve my problem very quickly.

I was charged when I should not have. The person who assisted me in fixing the issue was very helpful and efficient and resolved the issue.

Very good experience. When it came time to cancel the account, Sharon was very helpful

Thanks, Amanda, for your help. You answered my question in seconds and resolved the reason I reached out in a timely manner.

I had two charges on my account that I wanted to get removed and the account closed & Mary was very helpful and helped with everything I needed. Thanks!!

Very good customer service. Not the easiest user interface.

I had a wonderful experience today. Fast and satisfying. I asked for my account to be closed, and it happened so fast and in a satisfying way.

Decided to cancel my subscription so I started a chat and Jerry took care of me right away.

They took care of my issue, it was quick and easy. I'm happy with the service I received.

Donna did a great job helping close my account, thank you.

I received the info I needed. I didn't realize I was subscribing to this service, though. When I contacted customer service via Chat, Donna immediately cancelled my account and issued a refund for the extra charge. This was a very easy and painless experience.

Sarah was responsive and quick to resolve my issue.

Super helpful and quick with getting a refund for a recurring payment I didn't realize I signed up for. Great experience.

My request was handled very efficiently and promptly. I’m very pleased with our interaction.

The representative was very polite and helpful. Very accommodating.

Was not a fan of the $30 monthly fee, but it was super simple and fast to get refunded, thank you.

Chat to dispute a charge and Amy was able to refund the money.

I asked to cancel my account and Alexander responded quickly to cancel my account.

Did not know I was signing up for a subscription. Closed my account today with only 1 month of a refund; even though it's been several months.

Easy to cancel! Pleasant surprise. :) So often, cancelling an account is nearly impossible these days.

It is very difficult to get your account cancelled. I tried to have a link sent to my email multiple times, and nothing ever arrived. Finally had to resort to the live chat, and an associate helped me. I will be waiting to see if any further charges hit my account.

Great service, will use again when needed, thank you for the help.

Very helpful! information. Was quick and customer service was excellent.

Assisted in a timely manner. Heard my concern and fixed it right away.

The support system was very helpful even if they did not have what you were looking for.

AI Jerry did a great job helping me out today. Very quick, short answers that quickly got me the information I needed.

My experience has been nothing but amazing. Everyone who helped me was just great!

Quick and easy to get my public records. Easy online chat to get my account closed.

They were very helpful and fast at closing my account.

Very efficient. Thank you so much!! Resolved my issue under 5 mins.

Timothy was a great help today with a misunderstanding I had.

This could not have been easier. Sharon took seconds to cancel my subscription and answer my questions.

The website is extremely simple and straightforward, however it is so simple that it's to the point of confusion of what you're doing/getting. I thought I was paying for a single report, but it was a recurring cost for a "package". There was no way to look at your account info from the landing page, so clarification can only be obtained by talking to the customer service chat. The customer service rep who helped me was great and able to assist me easily so I rated this higher due to her.

Was very helpful in attaining records that were needed.

Nancy online did wonderful, answering all of my questions. Getting straight to the point and to top it off confirmation on a reimbursement. Thank you.

Handled my issue perfectly; 10/10 service. Thank you.

Did excellent, responded quickly, solve the solution. Great work; I really do appreciate.

Satisfying customer service. Quick and short chat that help customer happy. No long wait time, like other places.

I received great support for Nicolas! Great customer service!

Jerry was an amazing help!! I thank them so much for their great customer service!

Amanda did an excellent job completing my request. She was quick and efficient.

Wanted to close my account. Response was courteous and quick. All in all, a very painless experience for me.

Customer service was nice and prompt. Helped with my issue.

Daniel From customer support did a great job at resolving my questions and request. I was very pleased with the time and response I received during my online discussion with Daniel.

Helpful, simple and quick information. Live chat was very helpful.

They should not have charged me to start with, beware giving your CC to this company.

Agent was great, took care of me fast and really appreciate it a lot!

Sharon helped me with my account issues right away. Thanks again.

Mary helped me with my inquiries and was very polite and kind. She gave me clear answers that helped me understand the package I bought. She was also quick at replying and walked the extra mile to make me happy. Thank you, Mary!

The customer service agent, Mr. Timothy was great! He was able to assist and help me with my problem. The online site was easy to use and was very detailed with the information I was searching for. The customer service agent, Mr. Timothy was great! He was able to assist and help me with my problem. The online site was easy to use and was very detailed with the information I was searching for.

I used PublicRecords.us for a research project and ended up using it for some other, personal background information projects. Very easy to use, very detailed and accurate and, when going to close the account, the customer service was very helpful and got the account wrapped up for me. I'll come back for future records searching needs. Highly recommended.

I didn't realize that I would continue to be charged monthly by Public Records. I opened up a chat with Jerry on 8/10/26 requesting that my account be cancelled. He immediately took care of my request and cancelled my account. Thank you Jerry!

It is a fraudulent webservice. Charged me $30 more than they were supposed to. Tried their 888 customer support number, it's for Walmart!!!!. Proceeded to their online chat, was given another number. That was also a fake number, it took me to an automated message about Medicare.

Ashley was a great help in finding my account and closing it. I only needed the one record, but apparently, I signed up for an account, inadvertently. She closed the account and when I asked if she could credit back the $30 recurring charge, she did so. And, in a prompt fashion.

The person I spoke to was extremely helpful and very courteous. Understood my issue and resolved it immediately. They know exactly what I was talking about.

The website kinda sucked for me. I didn't find what I was looking for and had to pay for nothing. However the Customer Service (Samantha) was polite and quick to close my account so I would not be charged any further. Also better with human contact.

I had a billing issue with my bank and wanted to fix it quick. I decided to use the live chat feature. Nancy helped with my issue super quick! Thank you!! I would highly recommend using the live chat feature if you are in a pinch for time.

Excellent service, especially we needed to cancel My Account. My apologies. I did not get the name of the individual who I deal with. Was extremely efficient, polite, and expedient, I believe his name was William.

Excellent and prompt Customer Service. My need was met right away and I was given a confirmation number instantly which made me feel a lot better. I had no idea. I was being continuously charged this amount. I’m glad it was taken care of promptly.

Publicrecords.us was a big help with my research into my car's history but also was looking into a possible issue but it never arrived. Thank you for the help!

Excellent and speedy customer service. I reached out when I noticed the account I opened had a monthly fee when I thought it was a one time charge. Jerry was able to close my account and refund the second charge.

Hello, I was just helped by Amanda at customer support. I used Publicrecords last month and I was not aware I signed up for a recurring payment. She helped me cancel the account and refunded the charge on my card. Thank you so much.

Thank you so much for providing a quick and easy public records search with easy payment system. I use your services for property information searches and find out things, the real estate agents or the MLS does not mention. I will use your service many time in the future.

Excellent service support. Response was fast, not long waiting for an operator to reply back. Service was efficient and precise. Agent was able to solve and answer my questions. Everything was confirmed with a email. Overall great experience

I got mixed up on this website by mistake. I’m an elderly woman so that’s my excuse…I was being charged $30 a month for something I wasn’t using and the chat canceled it for me pretty easily, for which I am grateful. Thank you!

Robert assisted me with my question and solved the issue! He was able to find my account and look up the information for which I had questions. It's dumb that I have to write more to provide feedback. You may want to consider shortening the number of characters needed to avoid the "too short" response if you really want feedback from your customers. Just saying!

I was very pleased with the chat support that I received on 8/8/2026. My issue was resolved with total satisfaction. There was no wait time for the assistance. I would recommend this entity to all that need the service.

Carol responded very quickly and helped me solve my problem in about 3 minutes. I made a mistake and she was quick to help resolve the matter. Thanks you! The “a more detailed review” is something that pops up if you do not put a certain amount of information. I recommend your web designer remove that function from this “write your review” box. It is a deterrent for that will make people not want to review.

Sarah was very helpful today to adjust my account. The chat was quick and efficient. She was friendly and direct. I don't have much to add beyond these comments. The words needed in this review exceeds the words needed for Sarah to resolve 100% of my issue...

4 stars because it enrolled me in a package plan for $30 that I didn’t sign up for but David at Customer Service was amazing and got me fixed immediately. He helped me with the reimbursement and closing of my account. Needed the public record for my vehicles regarding getting a copy of my vehicles title, worked out good!

Mr. ** was very helpful and was able to answer all my questions. He was quick and very professional. I thought this was going to be difficult but it was the complete opposite. I needed to cancel my account and he was able to help me do this.

Was having issues getting a hold of the company to cancel. It was taken care of greatly appreciated. It was resolved tonight finally and I was reimbursed as well. Thank you for your help on tonight. It is a good business just not the correct timing for me.

I want say it this are accurate records and Thomas was able to refund me in seconds, very trust worthy. I would highly recommend to other people that need their record pulled up, other than that it was quick and easy

I reached out to the support team to get some help with my account, and they were quick, helpful and handled it immediately. As much as I did not need this service, they helped me close my account and refunded me.

George was very helpful and quick to assisting me and answering my questions. It only took about five minutes for my problem to be resolved and a case number was provided and it was done. Easy peasy.

Got charged $30 because I thought this was an actual state website but it is not. At least, they closed my account when requested. This is basically a scam to make you think you are looking at your official state court website because they paid Google. It's not.

Excellent chat function, very quick and easy to use. I was able to get my problem resolved within minutes. It was quicker and easier than calling in. I would strongly recommend this feature to anyone.

I didn’t love my initial experience using the records website as it signed me up for a monthly subscription that I had no idea about, however when I contacted the support team for help they immediately cancelled it and refunded me the latest charge. It was very quick and efficient and I appreciated it.

I was shocked by what I found when inputting my name. I found they had 3 completely bogus bankruptcies on file (Equifax and LifeLock have me for none) with no details as to what type. Additionally, I found out I had three divorces, all filed when I was out of the country no less. When I questioned their sources, all they would tell me was 'it's public records'. If so, why can't these be found in other background check services.

I was being charged and not receiving emails of said charges. I did not agree to a subscription of any kind and did not read any fine print about opening an account would be subjected to such charges. Kevin was very quick to respond and help me with my situation. It is rare these days to have a chat that has a real human behind the computer, and readily available. Thank you Kevin.

I would not recommend this service to anyone. However, if you do find yourself subscribed, Kevin is incredibly helpful and efficient! I simply wanted to look up some info related to my property and somehow ended up in a subscription. No service was provided, so I was glad to see the $20 fee incurred reversed.

Would have been a 5 star if I was only rating my experience with Sharon who I contacted expressing my problem. She was great. I believed she resolved my issue,. I'll know in 3-5 business days. However, your business should be more transparent on how you charge people. What I thought was a $1.00 report fee turned into a $31.00 charge!!! I then googled your service and terms like fraud, deceitful, be careful showed up. When I called your customer service number my spam call app suggested I hang up. I will add myself to what is probably many people who write reviews on Yelp listing your business as somewhat shady.