PublicRecords.us Reviews

Very happy with the service I received. I was charged monthly for the reporting package by mistake and customer service fixed the issue.

The request to handle my cancellation of PublicRecords account was handle expeditiously. No hassle at all. The records were useful for my needs.

Thank you for addressing my concern and issue right away.

Fast and efficient. It made everything go by so much faster. Thank you.

I contacted support about a recurring charge I hadn't realized I signed up for. Nora handled it in about 1 minutes — closed the account, refunded both charges in full, and gave me a confirmation number on the spot. Written confirmation arrived by email the same day. No pushback, no upsell, no runaround. Credit to Nora. That's how it should work.

They resolved my issue very quickly and I greatly appreciate it!

Donna was very helpful in finding my information and taking care of my billing issues.

I was very please regarding the service that given via chat to close out my account. The communication was easy to follow and respond to. Plus the transaction went through very quickly.

Jack with Live Chat was very quick and helpful with my account questions.

My request for cancellation was quick, easy and without any sales pitch to retain the service. Very appreciated the excellent customer service and refund process.

I used the live chat feature. It was very simple and convenient- Samuel was a great help.

Excellent chat service. Easy to communicate and resolve immediately.

The agent was helpful in assisting me to resolve an issue I had. Thank you for your help!

I accidentally subscribed to Public Records when trying to pay my local taxes online. When I contacted them to close my account, they were very easy to communicate with, were very fair in canceling the payment that was pending. I was on chat but the contact was friendly, polite and efficient. Very pleased.

Stephen was very helpful from the very beginning and provided quick resolution. Completely satisfied with his performance. I had actually requested to close the account in April but only asked for a refund of 3 months instead of 7 but I didn't know how far back you would go. I would have preferred a 7-month refund but didn't want to push my luck. Stephen was excellent.

Stephen was great. I was looking for some records and found this site useful to pull information on you.

It was never clear that I signed up for a package with recurring payment. I signed up for a $1 records service and was charged $30 twice. The second one was reimbursed only after I asked for it (initially they only offered to close the account). Transparency in such subscriptions is really important.

PublicRecords.us was professional and responsive. Their website and customer service was breeze. I appreciated how quickly they were able to send me the records I was searching for, but they truly had exceptional customer service with their account and subscription management. I will definitely recommend.

Graciously refunded my request, which I appreciated.

Karen with customer service was quick to respond to my Live Chat question and solved it in minutes. I was very satisfied with the result.

Very satisfied with the service, it was helpful, fast and easy!

Not transparent about what they will charge you but customer service was responsive.

Mistakenly charged, and Thomas cleared it up immediately.

Public Records is super helpful to find information and the subscription is not too expensive for it. Customer service in my experience was 10 out of 10, they immediately responded and respected my wishes. Just wish the subscription could be accessible to cancel or adjust.

Mary was amazing, very fast and straight to solve my issue.

Thanks to Nicole for helping resolve my account issue!

The report that I received was very accurate and up to date. Thanks a lot.

Customer service is excellent! Minimal wait, good communication via chat and questions answered in their entirety! I recommend this business without hesitation!

Had a question, they provided an answer, super quick and easy.

Excellent customer service and support. With any inquiry I made, via phone or messaging, I was helped immediately.

I was charged an unexpected amount. Amy reversed these charges after my discussion with her. I give her a 5 star and the company a 3 star. I thought I was on a government site. This should be clearly identified when you get on these sites!!!

Very helpful and fast. Sandra assisted me quickly and efficiently.

I didn't want to subscribe after I read information. I didn't check the approval box but I escaped from that screen and still was charged. Cancelling was easy and Paul who helped me cancel, did so efficiently. There was no trying to talk me out of cancelling which is a plus.

Had an issue with billing repeatedly and it was solved very quickly.

I made a mistake in my purchase. I asked for help in correcting this. I was very pleased with the service given to me. Thank you again and I apologize for any trouble caused,

Frank helped void a charge of $36 because I misunderstood and thought I only had to pay $1.

Anthony was very helpful, and the process was easy! I would recommend anyone to utilize Public Records as a tool to look for someone.

Agent was effective & quick to resolve fraud issue. Refund was issued.

Provided a refund for charge that wasn't authorized and resolved my issue. Thank you.

I had a good experience with chat. My problem was resolved quickly! Friendly. Fast. Thorough. Understood my problem and quickly took care of it. I was very happy with the outcome. The agent I chatted with was friendly & smart.

I found a link on a browser to cancel my membership on PublicRecords.US, and then I chose Chat. Nancy found my account easily, answered my questions quickly, and cancelled my account. Thank you for your efficiency and ease of completing my request.

Pretty fast reply and were able to really help with my question.

I wanted my account closed and Daniel closed it in a matter of 90 seconds.

Tech Support was really fast and commutative. They were able to stop a payment and cancel my subscription in just a quick message. Thank you.

Quick, professional service - resolved my issue immediately.

The representative assisted me ASAP and resolved my issue.

The agent quickly resolved my issue to my satisfaction.

Hidden charges and subscriptions baked into the terms. Beware. I also thought this was an official government site, after reading comments I am assuming this is an intentional false advertising. Getting a $35 monthly charge for what was supposed to be $1 total, of course this was not clearly stated anywhere and is hidden intentionally. Got charged $72 overall. Very shady business practices that shouldn’t be allowed but are unfortunately.

Probably one of the best chat experiences I have had. It was quick to respond, quick to solve my problems and got me the outcome I wanted.

Thomas went above and beyond to help me with a issue I was having he didn’t hesitate to accommodate me there were no back and forth he handled it

Receive prompt and accurate attention to my needs. Agent was very helpful. Issue was resolved quickly. Great job!

The website signed me up for a $30 per month membership I never wanted. The customer service to get it back was great. Information not very accurate.

I was helped very effectively and quickly. The individual was professional.

The agent I talked to was very kind, quick, and communicative. They were able to quickly let me know what was happening and helped me resolve it.

Stephen, Customer Support Agent, was polite, efficient, and helpful.

Ryan helped me to understand a billing question that was an error on my part. Ryan was patient and courteous throughout the interaction. He provided indisputable evidence that easily helped me to find my error. I would categorize the experience as Outstanding.

I had a really good attendant and he was very efficient solving my problem. I would recommend the website for anyone who wants or would like to have information about public or car records. Thank you!

Well done, quickly and kindly updated my account, thank you.

The customer support chat was very helpful for me. It solved my issue to its fullest and it was very fast.

Wish you would have informed of reoccurring charges initially - ONLY WANTED A ONE TIME SERVICE. BTW, no useable intel was provided.

Fast and knowledge to what I needed, I received help on exactly what I came for and left satisfied.

I signed up for this service to get a survey of my property. I didn’t know I would be charged $35 every month. I canceled my service and chatted with a team member who helped me get me a refund on the money. Very helpful. Thank you, Amy, for your help.

Quick and efficient. Great service. Highly recommend.

My customer service representative was awesome. They listened and worked with me to figure out my situation. Great Customer Service!

Customer service is amazing. They really do a great job at assisting you with your needs.

I was able to quickly resolve an issue that I was having with the help of a live chat agent named Karen. I was pleasantly surprised that I didn’t have to communicate with a bot. The agent was knowledgeable, respectful, and efficient.

Stephen was very quick in responding all my questions and help with the issue.

Amanda was a great help! She fixed my issue right away.

I had an issue with your company. The live agent went above and beyond. They resolved my issue quickly and I left satisfied with the customer service. It was quick and easy. Customers always need the service I received today. Thank you.

When I needed this site to check on some people the site did a great job. In the future if I need to check anyone out I will use them again.

The customer support was amazing and helped me to solve my issue.

Nicole in customer service helped with all my questions and was quick, nice and professional. Great organizations.

Was great and quick. She helped me with everything I needed.

Timothy was a great help in cancelling the subscription. Thank you.

They were very helpful, right to the point, right away got a response, so I was very happy and very pleased.

My experience with the customer service rep "Jack" was very pleasant. He was very helpful and prompt in his replies.

Useful info and when contacting staff, they were helpful.

I would like to thank the person who helped me clarify my refund. She was very professional, kind, and attentive throughout the entire process. She explained the situation clearly and made sure that my request was handled properly. I truly appreciate her assistance and the excellent service she provided.

They enrolled me in a subscription without my knowledge. I even got 2 charges in a month. Sadly, I noticed this too late, and the agent wasn't friendly at all; she didn't want to listen or provide an explanation for the double charge, 0 option for a reimbursement; she just canceled the subscription. Bad experience

I messaged support. They answered immediately. I said I need to close my account and they did it immediately. Very very refreshing. Kevin is an excellent customer service rep.

Super helpful! They were quick to respond and efficient helping what we needed.

Thank you Pamela for your quick and timely service.

Helped me close my account and get a refund. Thank you so much.

Quick and easy fix to my need to close my account.

Sean helped me and it was extremely fast and did exactly what I needed immediately and best customer service I’ve ever had.

I had a billing issue, which they helped resolve very nicely!

I used the PublicRecords.us service one time and didn't know it was a recurring subscription. I got charged 13 times total that I was unaware of until my wife told me about it. I asked for a refund for the 12 additional times I was charged and was able to get my money back. Most people are eager to take your money, but stingy when giving it back. Very nice to work with.

Thank you Ashely! For being so friendly and very helpful! My problem was solved within minutes!

Very prompt and handled my issue quickly. Got a charge reversed and all!

Daniel made a very good experience with this website!

The Website is not easy - I tried to pay for a $2 report and ended up on a $35 a month subscription.. So not sure how great that is! But the customer support was able to get me a refund and cancel future charges - so great work on the customer service!

I was able to resolve my issue via Chat. Very convenient! Thank you!

I incorrectly ordered a report and I was immediately refunded the full charge.

I found the info I needed and cancellation process was fast and easy

Fast and right to the point customer service, honestly the best experience I had so far. Thank you

Very fast, awesome customer service, solved my issue pretty quickly.

The problem was resolved fast, customer support was helpful, straight to the point.

Live chat was quick and easy and accurate. I remembered using the live chat to solve any issues.

Fast Customer service. I cancelled my account and was refunded.

Was trying to find info on previous tickets and paid their $7 fee however a few days later I happen to see a $36 charge on my account. I contacted support and without any hassle or back and forth they issued my refund. Should take 3-5 business days little sad it takes that long but at least my money will return. Gave four stars because of the random charge but other than that 5/5.

Great customer service. Easy process and resolved my issue quickly.

Scott was very helpful in resolving a billing issue.

Amanda helped me cancel my subscription, which was fast and easy, unlike many other subscription services. Go Amanda!

Needed to cancel my account. Karen was efficient and quick to help me out, very professional and helpful.

Very helpful and quick to get my questions answered and resolved!!!!

Sneaky charges, but customer support was able to refund the unauthorized charge quickly.

I accidentally signed up for a recurring payment. Carol-Customer Support was very helpful. She was able to close the recurring payment and also issue a refund. Much appreciated.

I had the pleasure to chat with Scott and he was wonderful and quick. I really enjoyed the conversation chat with him today!!!! Way to go SCOTT.

The chat feature was extremely helpful and efficient.

I was able to get comprehensive information on my property for many aspects!

I did an online chat with Ryan today, he responded quickly, was attentive to my needs, he answered all of my questions quickly and efficiently, and took care of all of my issues promptly. It was a pleasure dealing with Ryan; he was very efficient.

The agent was very supportive and immediately fixed the issues that I had.

William the Customer Service Rep was very helpful, and resolved my issue quickly and efficiently, he was very helpful.

Amanda was very helpful in assisting me with unsubscribing from this platform.

I was able to subscribe quickly and the records helped me a lot in my case. The cancelation was so easy . Pamela is so great.

Refunded was completed swiftly and successfully. Thank you.

Quick and prompt service. Helped resolve my issue.

Somehow they charged me for a year and I didn't know it but once I saw it they took care of the charges without hassle

The report I received was very detailed and met my needs, but I had questions about how my order was handled, and the customer service agent fixed the problem immediately.

I had money withdrawn from my account after I closed it and Nicole refunded my money promptly! She was awesome! Thank you.

So often I have entered into a subscription for a service offered online and found myself being billed in amounts I did not anticipate. Today I made my inquiry because I must scale back expenditures. My question was responded to promptly and my request to close my account was honored promptly, with no evasion or tricks. This conveyed to me that I was dealing with an online service with integrity built into the service. Thank you.

I am shocked that so many people review this company so highly. I was looking to do a deed history search, using Google to facilitate the process versus going through the county website. I made the mistake of clicking on their link (they pay to list it first). They kept upselling before delivering the final report, and soon had weaseled $50 out of me. That's bad enough, but the report itself didn't include much deed history, and much of the information it did contain was erroneous, like lot boundaries, spelling of names, etc. The only reason I gave it 2 stars instead of 1 is because it's follow-up efforts seemed good, though they likely provide additional ways to squeeze more dollars out of users.

Ashley was very helpful and handled the situation.

Ashley did great!! She helped me instantly with my account.

Easy to cancel subscription! Ronald was very helpful in assisting me.

PublicRecords.us was great when I needed their services and now that I just closed my account as I no longer needed the information any longer...they were very helpful and able to close my account with no issues. Susan was extremely helpful. Excellent customer service. Thank you, George

Quick and fast at replying and helping me out! Thank you!

I made a mistake paying for my record and Raymond helped me resolve it. Great customer service.

While I didn't mean to sign up for a monthly charge, I'm pleased to say that canceling was very easy. In fact, I've never experienced a cancelation so easy and makes me feel that this is a reputable org that is striving to serve people.

Great customer service! Polite & efficient! Good experience.

Live Chat option was quick and easy. The representative was quick, attentive, and handled my request with ease.

Extremely helpful and informative. The agent that helped me resolve my issue was speedy and courteous.

William assisted me today with closing my account. He was very professional and resolved my issue. Thank you.

Thomas did a great job of addressing my issues and avoiding customer conflict.

I wish I didn't have to sign up for recurring charges every time I want to get a report. It is not clear at time of sign up. I would prefer to only pay for a report when I need it.

Ashley was a huge help and took care of my problem efficiently.

I received the document I needed and had help closing my account quickly and efficiently.

Although I only paid for what I needed and the the account stayed active and charged me for months on end, the customer service team cancelled my account in seconds.

The representative was able to promptly locate the account and was able to resolve the issue in few minutes. Amazing customer service.

Excellent customer services from George. He was very helpful!

Live chat help agent was quick and helpful, my issue was resolved in under 5 minutes.

George was so helpful, he took my concern as yours, he helps me in less than 5 minutes and resolved. God bless you! Best than I expected.

My chat agent was super helpful! She located my account, verified my problem, and promptly corrected it! She was very helpful & is a definite asset to your company!

Quick and appropriate response time and outcome wanted.

I questioned a charge and customer service helped me right away and issued me a refund. It was fast and efficient.

It was very fast and very helpful, Amy was pretty quick with fixing my solution, thank you so much

Cancelling was easy. TBD if I get my refund as was agreed.

Very helpful and quick responses. The problem at hand was understood and swiftly remedied.

Amy was great answering my questions and helping resolve my billing issue.

The sneaky $30 subscription charge is a little shady, but Nicole handled my request quickly and with ease. Great chat customer service experience. 5 stars for Nicole!