PublicRecords.us Reviews

Fast and efficient! Mary helped me right away. Easy experience! I needed to cancel and couldn’t log in to my account. Mary helped me in just a couple of sentences. This review is more difficult than getting the assistance I needed. I never received an email to get into my account and Mary just asked my info and canceled it for me.

I had an issue with an overcharge that was not initially made apparent but they got it corrected right away with no issues. They were easy to speak with about this and clear on the details. They fixed this very quickly for me.

I was not aware that I was signing up for a subscription. When I paid one dollar to get a report. When I went on to the chat feature, Amy helped me. She was extremely helpful and very polite. I was very grateful to not be given the run around or be given crap. She was awesome and I'm very happy with the customer service I received from her.

Checked your website looking for a copy of an Elder Abuse Restraining Order in Sacramento. I only needed Sacramento. Got nationwide info. Was confusing and did not even get past the first click and gave up. Got nothing. However happy I got a refund. You seem like a quality company that understood my issue and provided a refund. So would recommend

The live chat agent made a task I have been banging my head against for months painless. They completed the task for me in seconds. Thanks Amy!

I chose Live Chat and Was helped immediately and so fast I couldn't believe it. I would not hesitate to use PublicRecords again and will tell all my friends and family about my experience.// When I want to unsubscribe because I only needed the one report I couldn't see anywhere to choose that option so I clicked on Live Chat, was helped immediately and taken care of. Julia **

It was fast and easy respond. Happy for the service. They help me to resolve the issue. They were able to see the account and notice there was a mistake on the account. Able to help me to solve the problem. Thank you.

Ryan was extremely helpful in assisting me with my account. He was able to resolve the problem in no time. Excellent service person. Ryan assisted me with finding my account and resolving a charge that was not authorized.

Easy to use and easy to use the chat to stop future charges. Helpful in researching my property. The chat feature is a highlight.....

Customer service over Messenger was great. Talked to a real person who took care of my issues. Be careful with the packages you buy, since some are subscription-based. Information gathered was helpful.

I reached out about a question regarding a credit card charge and the customer support person I was assigned (Carol) was extremely prompt and helpful. She explained what it was for and helped me with cancelling it to ensure I wouldn't be charged again. The process was very easy and my issues were resolved immediately.

Quick. Straight to the Point. Live chat is easy peasy lemon squeezy. Good Service. I would highly recommend.....

Sharon gave amazing customer service. She was able to assist me with my issue and resolve the problem fast. Thank you! I accidentally signed up for some program and was being charged multiple times and I didn’t need the service.

The site is a little confusing with the extra things that can be charged for. But I found what I needed. It was easy to get canceled once I got what I needed. I would recommend to others in need of documentation.

I had a problem with my account being charged $9.95 for the past 5 months unknowingly. I wanted a refund and I also wanted to know what I was being charged for. Not only did I get an explanation, but I also got an immediate refund and also had my account canceled. The help here was so quick, the communication was easy, and I understood everything that was happening. Was this AI or a real person? If it was AI, then dang, you guys trained/programmed it well. If it was a real person, GIVE THEM A RAISE! I am actually so pleased at how easy this was and was not looking forward to the process at all, but this was a piece of cake. Thank you.

Thank you Anthony for your quick work and help with all my issues. It was fast and professional and I most appreciate all you did.. I noticed a charge on my bank account and I did not approve it. I reached out to the chat customer service and they were quick to respond and helped me with all my issues. Thank you so much.

I’ve been dreading the cancellation of my subscription due to other companies putting me on hold over and over - With this company, I used live chat to cancel my subscription today and was amazed at how quick and easy the process was.

The customer service member Dennis was very helpful and swiftly answered and took care of all my questions and concerns. He deserves a promotion or raise. He was able to quickly respond to all my questions and took action immediately. This allowed me to resolve the issue and get back to my life.

Great customer service. I had an issue with my billing and it was resolved without question. Marie was quick and efficient and communicated along the way. I resolved all my concerns through the online chat, which can sometimes be a frustrating experience, but this time it was extremely efficient.

I used the service the first time and did not know I accidentally signed up an account with a monthly fee. Wish the website could be more transparent about this potential mis-step. The customer service promptly closed my account upon my request and issued a refund for the monthly fee. Use the service with caution, although the customer service is responsive and reasonable.

The agent was super helpful, understanding, and quick to respond. They made the whole process easy, answered my questions clearly, and were very patient throughout. I really appreciated how professional and kind they were, and they helped resolve everything much faster than I expected.

A friend's brother died unexpectantly, and I was able to quickly gather some information regarding his home property. One less thing for an attorney to charge for at probably a greatly increased cost.

I would off prefer to cancel my account on my own, not to have to resort to the chat with a bot or whomever it was. I gave so much extra money on a report I only used once, most expensive report of my life.

I misunderstood the charge for this service. My understanding was it was $1, but I was charged $31. When I used the Chat feature to ask about it, and told them I wanted to cancel, they were very kind and took care of it for me. I am sure some people want the whole package; I did not, and apparently clicked the wrong button somewhere. I applaud their customer service.

Virginia was a great help in straightening out an issue. Very thorough & professional, even when I was feeling a bit 'testy'. The 5 stars is for her (desperately hoping she is not AI) response - I still do not know how I got charged for a 'package' over 2 months ago.

The customer service (Ryan) that assisted me today is very knowledgeable and professional. Appreciate his assistance assisting me on the charges that I don't agree to keep using the services for I only need it once.. Thanks.

While looking for information, I inadvertently signed up for a subscription service. When I realized my mistake, Kevin in customer service reversed my mistake and credited me with my payment. Many thanks to Kevin!

I had a great experience using the online chat to cancel my subscription. The process was very simple and straightforward, and I didn’t have to wait long to get connected with a representative. The support team was quick to respond and made everything easy to understand. They handled my request efficiently and professionally, and the cancellation was completed much faster than I expected. I really appreciate how smooth and hassle-free the entire process was. Overall, excellent customer service and a very positive experience.

Just needed to unsubscribe, took Peter about two seconds, no pushy retention tactics. Just great customer service, thanks again. If needed, I'll be back! I guess this was initially too short, but that was my experience today.

I had a great experience using Public Records. I was able to quickly look up all the information I needed regarding my home and personal records. The reports were extremely detailed, accurate, and easy to understand. I also appreciated that live agents were readily available to assist with any questions I had throughout the process. Overall, the service was reliable, efficient, and very helpful.

Stephine in Customer Support helped me greatly. She understood my issues and concerns and resolved them. I would like to Thank your support staff and appreciate your understanding and support... THANKS.

Easy to use system/prompts. Reasonably priced. Useful information. From start to finish the process took 7 minutes. Great tool/site.

I've been looking for housing sale deed. They have the information from other public sites, they will put together what looks like a document but not the same exact sale deed I was looking for. I've charged like crazy 30.00$ and a recurring charges which never stops. Apparently you will have to close the account going to the site. So never go to their site because the document what you get is not legit. Only the numbers and informations are. And you will be charged every month.

I am writing to commend you on your support staff. Pamela was amazing. She answered me promptly and gave me the help I needed. Very impressed with your support staff. Thanks again.

My experience was tremendous. I wanted to close a subscription and was assisted by Paul within 5 seconds. I was closed, and no further action needed. Thank you for the quick experience. I appreciate how quick he was to answer my question and respond with action.

When I did a search on a home that I was looking to purchase I was able to gather good information. The company is very good at customer service as well. And then when I went to cancel my subscription they were very easy and good about it.

The live chat helped a lot, quick response and immediate search for database to investigate my case. My request was responded immediately and resolved. The customer support is very patient and responsible. Thank you very much for your help!

I was unsure what I signed up for but I wanted to unsubscribe. I went to the live chat and they were able to close my account very quickly. Thank you so much to Richard for helping me close my account in a very timely manner.

George did a great job at helping me and issuing a refund knowing I didn't want that. Accidental sign up. I paid for the pdf 7 dollars because I did download that and it was fair. Thanks for your help George.

Alexander was quick and incredibly helpful. I was unaware that it was a subscription and they quickly acknowledged it, cancelled my subscription and returned my funds. I will use them in the future when shopping and needing more information for a vehicle.

I had contacted support because there was a mistake on my account. The agent was prompt, polite, informative, and helpful. They researched my issue and got me a resolution. I greatly appreciate this.

I used the Public Records service once last August at a cost of $5 which I charged to my credit card. I never used the service again. I had no idea that I was signing up for a subscription at a cost of $20 every 16 days starting in September. It seems that this service is designed for businesses who do frequent searches for various reasons. I had not noticed the charges in prior reviews of my bank statements until now. I called the PRUS customer service line and spoke to Madina. After explaining my dilemma she was able to get permission to refund most of the charges! If I ever have need for such a service on a frequently recurring basis, I would not hesitate to use PRUS. Thank you very much.

I asked, you gave. Thank you for answering my query on the first try. Quite unusual for chat bots!! Usually you have to go back and forth. I didn't know what I was getting into and now I'm ok with y'all.

Service was excellent and I got everything that I needed. Thank you so much for your help! You all are great. The information that I was provided help me make the decision. That’s sure why I need to leave such a long review, but hopefully other customers are all treated the same as what I got.

I would have preferred an account management page where I could have unsubscribed from a recurring charge myself, but in absence of that, the chat customer support chat feature was quick and easy to use.

A solid public record platform that delivers reliable access to court filings, property data, and background information. The search interface is straightforward, and results load quickly, even when pulling older records. I appreciated the clear categorization of documents and the ability to filter by date, case type, or location. Where it could improve is in transparency around data sources and offering more context for incomplete or missing records. Still, for users who need fast, organized access to public information, it’s a dependable tool. If you want to expand this into a longer piece, I can help you refine the structure or tone.

Be cautious of PublicRecords.us when they sent you a letter in the mail for a property record purchase which are unaware of

Excellent service. Very quick resolution to my inquiry regarding canceling service and refund of todays charges. It was difficult to use service, did not find anything that I was looking for with original inquiry.

We are extremely impressed with the outstanding service provided. Miss ** was friendly, knowledgeable, and went above and beyond to ensure all my needs were met. Every interaction was handled promptly and professionally, making the entire experience smooth and enjoyable. I truly appreciate her dedication to delivering exceptional customer service. Goblessed!

The chat room assistant was very helpful in assisting me when I was confused about my charges on my account, and gave me a refund when I explained my situation. It only took 2min to get my issue resolved, and my refund is expected soon!

Amazing support, helped me out quickly and efficiently. I had no problems explaining as the support personnel knew the issue and addressed it quickly. When talking with the customer rep, they gave me no issues and were ready to help as soon as possible.

I was upset that the charges were not stated clearly and instead of $1 I was charged $31. But the last I spoken to on live chat listened to my problem, was fast and accurate in returning my money and closing my account. So overall she was an excellent customer service assistant.

Daniel was great and easy super helpful and really enjoyed how I did not have any issues. The company has been charging me a subscription that was not explicit so I was not aware.

Got everything I needed and customer support was quick. Raymond was especially helpful with my needs. System is easy to use and everything is up to date. I would definitely use the site again in the future.

Customer service through live chat was awesome! Susan Responded and Resolved what I inquired about with a minute! I definitely was not expecting it to be handled so quickly and without being asked additional questions by the live representative.

I initiated the online chat because I received a $31 charge on my credit card. I thought that I was only authorizing a $1 charge. Russel was the agent that I was chatting with and he was able to credit my account the $31 and close my account. I was happy at this outcome, but annoyed at needing to go through this process.

The customer service was quick and I was able to cancel my acct. Easily. The software not so great. Especially when trying to find a common name. You should be able to add the birthdate or other identifying information.

Guidelines are effective and easy to follow. Ryan the customer service agent was really helpful. He is great. Excellent. Any customer would be easily guided. Guideline is effective all in all. Everything a customer need is readily provided upon request.

This was a scam. I signed up for $1 and then was charged $1, and then a second charge for $30. I would not have signed up for it for $30. There are better info sites. Plus, I did not find the info I was after, even with their help (they did not seem to understand what I was asking for).

Scott made the process hassle free. I believe probably the most hassle free customer service related experience I have had this year thus far. I was very impressed. I explained my issue and he answered my inquiry then upon request refunded the money that was taken from me that I had no knowledge of authorizing.

Jerry was direct and helpful, probably the best and fastest customer service I've received using the chat feature ever. It's probably taking me longer to write this review he was so fast!

Great customer service. Quick and efficient. Better than A.I., understood my needs and promptly issued a refund as I did not realize the $20 charge was monthly. Best to read the fine print. But they took care of me.

Thomas was wonderful in helping me and answering the questions I had. Was polite, courteous, and knowledgeable. I was incredibly satisfied with the service I received from Thomas. 10/10 was best assistor.

I contacted customer service when I was incorrectly charged $30. The representative issued the refund, quickly and efficiently. The service was excellent! I was pleased with the service and will not hesitate to use Publicrecords.us in the future.

I was searching for a report pertaining my self, unfortunately, I did not find what I was looking for, but did find stuff I may have forgotten about. It could be a very useful resource for those in need.

Great and easy service to use. Would recommend it to anyone who is interested or in need of looking things up. Really appreciate it, and I will definitely be taking it to someone else.

Virginia was so kind and efficient in helping me. My problem was resolved within a minute of starting chat. I would definitely use this chat service again! 10/10 She is great. It feels good to talk with a real person and not AI.

Ashley was great. Helped me quickly and fully. I didn’t mean to have a subscription and she had it cancelled within a couple minutes. If I actually needed this service, I’d recommend it.

I appreciated Virginia's help in resolving the problem. That was very quick.

Customer service was great. Very knowledgeable and helpful. I explained my problem as to why I am getting charge and customer service explained to me why and help me resolve my problem quickly. A++++ customer services.

Samantha from the live chat feature was very efficient in assisting me with refund questions. I explained my issues and Samantha quickly was able to issue me the refunds needed. I would definitely recommend this live chat feature for issues regarding refunds or accounts.

I would like to commend the service representative that assisted me with resolving a concern I had and canceling an account. Responded to my request and questions quickly and efficiently. Great customer service person. Thanks.

Man let me tell you I let em know and they handled it. No questions asked. True skill in customer service and when I thought nothing was gonna happen they took care it. Now this review is 5 star!! And they want me.

Great experience..Easy to pull report on a property we are considering purchasing and easy to work through chat on closing the service account once the information was obtained..I would definitely recommend to friend or family member to gather information

Great service and communication. I was able to get my account settled without any issues & the rep was very helpful during the entire process especially for a refund. I would definitely recommend this service. I appreciate it.

I used Public Records one time to see if my car title was in my name. I am still getting charged $20 a month, but I do not plan on using Public Records again. Please close my account, and if possible, refund me the recent charge of $20. Nancy, if she is a real person or AI, gave me speedy service by closing my account and giving me a refund.

I learn Something today about myself. Today exceeded my expectation from this website. Can this site show birth certificate report. It's hard to find in PublicRecords. Maybe one day Vital records is great for connecting to Lost family members. This can remind you who is still alive.

I don’t remember signing up for this or even using it but they were so fast and smooth with deleting my account and sending me a refund. Honestly no complaints here. That’s all. It was good and fast help.

Peter help us out with closing an account that we never realized that we had with closing it out and a refund since October 2025. He got it done very quickly and helped us with the refund. Thank you Peter.

I use the site for a license plate lookup which seemed like it was going to be a $1 one time charge. But I was charged an extra $30 for a package deal that I did not see until billed. After realizing this I contacted customer support who was able to help me refund the $30 after letting them know that I did not know of the charge.

I requested to cancel my subscription. She did cancel it and refunded all three charges as requested. At first she was only going to refund one charge. But I asked her to refund three charges and she did.

Easy site to use. Gives good info on people searched. Couldn't find the cancel button but a quick chat and it was done. If you're looking for long-lost relatives or friends, give PublicRecords.com a try! You won't be disappointed.

I reached out today regarding a twenty dollar charge on my account, the service member was able to assist me in understanding what the charge was for and helping me close the account. I appreciated the patience and care that was given to me with my situation. Thank you so much!

I no longer needed needed my subscription. I couldn't find how to cancel it online. I used what I thought was a chatbot named Timothy. Timothy canceled it immediately for me--no issues and really quickly. Then he informed me he was a real person. Thanks for the excellent customer service. You might want to add info to your site sending users to the online support. Many will think it's a chatbot, as I did, and not utilize it. Of course, that may be the plan. Thanks to Timothy for excellent customer service.

I needed to cancel this thing. I just needed 1 report and guess I didn't read the info when I got it. I chatted with Kimberly and it was so easy. She was nice and professional and fast. Thanks so much!!

The Customer support agent did great in closing my account for me as I did not know how to or locate where do to that. They were fast responding and closed it immediately as needed and asked if I needed any further assistance. This was quick and easy to ask for help instead of trying to find it myself.

Ryan was very helpful in canceling my account and the reoccurring charge that was happening twice a month. He also helped me out by processing a full refund of Jahy of $60 that I have paid in these payments.

I was searching for a plot plan and went to this website. I was able to find all sorts of information on my property. Since I could not find the actual plot map, I downgraded the score to 4 stars. Otherwise a lot of useful information on your specific property.

I had a concern about charges applied to my charge card and live chat Pamela took care of the concern effectively and quickly, to my full satisfaction. I would return here again if I needed further help of its kind.

I needed to search for some records on my house and thought I was paying just a one-time charge for the documents, but it was a trap that put me on a 9.95 dollar plan a month, when I realized that I got in touch with them and Ronald was able to solve my issue on the spot.

Agent was of great help. I did not know that I signed up for a monthly subscription. I kept getting charged on my credit card. The agent helped me to close my account and reversed the charge. It was very easy to use but the initial sign up was vague as to the subscription was ongoing.

Don't believe it when they say they offer a free trial. I used them one time and they charged me for the products I chose, then immediately charged $30.00 for a monthly subscription. Had to call my bank to get charge disputed. Ridiculous.

I went online to get details on my property. Specifically, sewer lines. Was not about to get the info needed. Went online and used the live chat to cancel subscription. This live chat was very helpful. They answered all of my questions and closed my account for me. They also issued a refund pending in 3 to 5 days. It saved me a lot of time on the phone. Thank you!

I called to cancel my subscription and Pamela was fast & efficient helping me to cancel my subscription. However 1 complaint which isn't Pamela's fault, but there is no option to cancel/unsubscribe on the website or in the emails I've been sent, which would make it easier for customers.

I was charged a certain amount for a few months without notice. I reached out to customer service team, they explained what those charges were for and refunded me. The attitude was good and reactive speed was fast.

I had an additional charge I didn’t authorize and Thomas helped me swiftly! It was the fastest dispute I’ve had. Thank you for not making this harder for me. I truly appreciate your assistance. I was surprised to see that extra charge in my transaction report. I’m thankful you were able to help me.

I had an excellent experience with the support team. This was honestly some of the fastest and most efficient help I’ve ever received. They responded quickly, got straight to the point, and made the entire process incredibly easy and stress-free. I especially appreciate the assistance with cancelling my account and also helping me retrieve my home information initially. Everything was handled professionally, clearly, and without any unnecessary back-and-forth. Great customer service like this is hard to find these days, and I truly appreciate the support and quick resolution.

Excellent, immediate, responsive service - refreshing! It is too easy to "accidentally" fall into a series of subscriptions without even realizing it - this was taken care of no problem. I didn't even realize I had this subscription. Now it is cancelled - thankfully.

This website was very useful and customer service was amazing. I used it in the beginning of 2026 like 3 times and forgot about it. I went to cancel 3 months ago but was told I had to call and ended up forgetting about it. I went to cancel today and I didn’t have to call, just chatted online with Scott and he refunded me the last 5 months worth of payments because I haven’t used it except for in January and was very quick and helpful. It was not a hassle. 10/10 would recommend.

Chat was answered immediately and close my account at my request instantly. The only complaint I have which was not part of the service I had today, is I don't know why I ever had a recurring charge. I did one public search and did not realize I signed up for some subscription. Unfortunately, I didn't notice the charges for several weeks. I only used the search once back on 3/29/2026. Because I did not realize this, I am out an additional $30.00.

I happened to notice a $20 charge hit my bank but never seeing this when I paid for my one time report. Luckily support reversed the charge and closed my account to keep any further charges from transacting.

PublicRecords provided great customer service. They were able to process my refund as quickly as possible, and their 24/7 live chat support made it easy to get help anytime. I appreciate the fast response and smooth refund process. Hand-down to Steven for providing top-notch customer service.

I was getting a regular charge of $20 when I never signed up for a recurring service. I got my question answered and a refund immediately, which is rare these days. Thank you.

I used the Chat function on the website and ‘Carol” answered my question and actually helped me so quickly, I was pleasantly surprised. Thank you for responding without judgement and so swiftly. I felt heard.

I had an issue of my card being charged for something I didn’t use. I had my full refund and they close my account. They were being so helpful about it. That’s exactly how it went. There’s no other way to describe it or detail what happened.

I had never been on Public Records. I pressed some things I did not really know for sure what they were. Before I knew it I was charged 71.00. I went to chat and she closed the account so there would be no more charges. They did refund 30.00. But I just looked up one record. It took about 5 or 10 min. I am still charged 41.00.

The representative was very quick in helping me with my situation, I signed up the for this service for one time usage and was billed an additional subscription fee. I only needed it for one time use and a refund was granted for the additional billing.. I would use the service again. The order I placed for death certificate records was processed and sent them almost immediately.

I found this website searching for VIN number info on my newly purchased truck. I got a report and there were no issues at that time, but I had no idea I was automatically enrolled into a monthly charge, even not using the site. I had no idea getting info for my truck entailed a monthly charge to my bank account. Rachel with PublicRecords.us helped put a stop to that and reverse the latest charge. Thank you.

Today I worked with Rachel on the chat to help resolve my account issue. They were very helpful and kind. Rachel was able to complete my request in just a few minutes. I appreciate the professionalism they shared. I appreciate your service and customer focused approach.

This site was so helpful to me, super easy to start and cancel a membership. Easy and painless. There were several ways to use it. I used the live chat feature and my account was closed within 3 minutes. TYSM!

My experience is indescribable. I do not like the website inconcise methods. It does not clearly explain all charges and because it is public record no one should be charged an excessive amount of money. Especially unknowingly.

I tried to get their service, and paid 30 dollar for the report. Couldn’t find anything about the person I was looking for, even though he has information available at webcrims. I asked for a refund on customer support. And they issued one, which will be available within 3-5 business days. Overall, I am satisfied with their service, but would recommend at least showing the Age and name of reports before taking payment. If I had seen the reports age before making the payments, I would not have done the payment at all.

I received my report, and everything seemed accurate and then live chat was fast, easy, and helpful!

It was really good to get service. I was really happy with the outcome of the situations today. Thank you so much for everything. Thank you so much for the support, you made me a great day today, and you deserve all one day to celebrate my Toyota Camry dimmer switch.

Easy to get to live chat... entering verification was pretty easy and prompt responses in the chat... I appreciate the immediate resolution to each charge. I was told that the money would be refunded, and I was assured no more charges, and they made sure the account was closed.

Margaret was very helpful and swift. No complaints, all compliments! My request was relatively simple, and she helped very quickly and efficiently. Her response time was also great.

I was able to cancel with no problem, I appreciate the service. The chat representative was prompt & helpful. If I have a further need for this service, I will return.

The person responded professionally and quickly. They asked what they could do to help me, I said I wanted to cancel my subscription. My subscription was canceled immediately. Confirmation number was given and email sent.

Fast and easy service from Kimberly through the online chat service. I accessed the information needed and had it within a few minutes.

Sarah was very helpful in resolving my issue! She worked quickly and was very polite, professional, and accommodating. Thank you for helping me! I was stressed about this, but her attention to detail and quick work made things better.

Customer service was extremely quick and easy. 1 minute after requesting my subscription be ended, I received a confirmation that it was done. I hate when organizations try to keep you subscribed and take forever to close your account. Thank you.

Helped me understand my subscription. Made sure I was aware of the different plans. Only thing was the chat kept asking if I wanted to close my account, which almost made me want to because she asked so much.

I was continuously charged for a fee that I was unaware of, and when I reached out to customer service utilizing the chat, it was fast and easy to receive a refund and apology. The agent was very helpful and quickly helped me.

Margaret was super helpful in resolving my issue. Once I provided the issue, she provided a prompt response with the level of detail that answered my question and even questions I did not know I was going to ask. Great customer service is hard to find these days. Thank you!!

I accidently left my account open and was being billed $20. When I realized this and reached out to have my account cancelled Thomas worked with me through the chat and closed my account immediately just as I asked. He was great and I couldn't be more pleased with the service.

My problem was fixed almost instantly. Great help. I just wanted to cancel my subscription and in few seconds it was done. Please give the assistant Richard a raise. I literally just gave my information and asked to cancel my subscription and he canceled for me.

Requested to have online account and subscription cancelled. All went well. Very pleased with handling of request. Response back from the representative came in short time. Online subscription cancellation tool was easy to use and instructions for its use were clear. :-)

The experience was great and the staff was easily reachable. It was easy to understand but more importantly, it was easy to cancel the subscription with no hassle. I would recommend this experience again to anyone who doesn't want over the top cancelation fees or requirements

I had requested public records while doing a search for a family members death certificate. I did not realize there was a $30 charge for the service. Anthony was polite, helpful and able to close my account to stop further charges.

Your website needs a itemized subtotal before completing purchase because I fully read the information but I was under the understanding that I was being charged $1 for the single item I requested. Then I was charged for the bundle fee of $30. I only needed ONE document. It should be easier to understand what you are being charged for as the wording used is confusing.

Absolutely fantastic service. Quick, easy and effective for the most part. Will return for future needs as they arise.

Not sure why I was charged $30 out of nowhere but Russel said he would give me refund. Thanks hoss. Unless he is a clanker....Also I want to give a shout-out to anyone who doesn't rely on the Government for food, water or shelter. Keep up the resistance to tyranny.

Finding records through this site was so much easier and informative than any other website I used. When I was done using the site and ready to close my account, using LiveChat and speaking with Ryan was easy, quick, and incredibly helpful. I’ll recommend this site to anyone who asks!!

So originally I was going to post how absolutely wonderful the live chat service was for cancelling my service that I didn’t even know I was being charged for but now that the system has been ever so kind enough to tell me that my initial review was NOT long enough, I truly would like everyone to know just how intricate this service has been for me. Thank you so kindly for making me realize I did not initially have enough to say. I truly hope that review helps as my first 2 attempts were rejected. Thank you kindly 🙂 and have a wonderful day.

10/10 experience with Pamela today. I chatted in to close my account after receiving the documents I needed. I do not need long term services so I cancelled the monthly charges. Thank you for the extremely fast and efficient service.

I was being charged various charges on my account and was not using it at all. The lovely customer service (Nancy) was able to refund all of those charges. I also received email verification that those charges were going to be refunded & that my account was closed and no longer going to be charged. Thank you very much for the help!

Site was very useful and contained much more information than I expected. When I have a need, I would use it again.

I requested 1 record and they charged me for a the full package which I didn't consent to. Luckily their customer service was so easy and quick to get me a refund. The report I did receive was very helpful.

Very quick and easy to use, and the support team is so responsive! I was able to get help and have my issue resolved in under 5 minutes. I highly recommend this service. They want a longer review, but I honestly don’t have much to say beyond that.

Super helpful and got things done quickly. Was able to get a refund without questions asked and my account was closed without any issues as well. I recommend talking to someone if you need help or have questions about why you are being charged monthly.

I didn’t realize I would get charged $20 again even though I was looking to use the public record services as a one time use. I spoke with someone on the live chat and they were able to issue me a refund and close my account without any issues!

The process was quick and easy. Charles was polite and thorough. I would use this site again if necessary. Read everything thoroughly before you begin the process. I was able to find the info I needed.

Upon reviewing the website I signed up not realizing it was a $30 fee. I thought I was only paying $1. I reached out to customer support via chat. I was quickly helped. I was able to get a refund for my mistake. And it all took a matter of 3 minutes to do. The customer service representative was very polite and helpful. There were no questions asked except for, "How can I help you today?."

Assistance was prompt and helpful in minutes. I somehow got signed up for a package report deal looking for some records to submit to RECA for a claim. I did not realize I would be charged monthly for this. Thank you,

I had a very positive experience using the Public Records customer support chat. The representative responded quickly, answered my questions clearly, and helped me navigate the process without confusion. I appreciated how patient and professional they were throughout the conversation. The support team made it much easier to find the information I needed, and the overall experience was smooth and efficient. I would definitely recommend their chat support to others who need assistance with public records services.

Debra was very helpful in helping me today. Our conversation was quick and straight to the point. She was able to help me very quickly on something that I was looking to get solved quickly. Thank you!

Thomas helped me on a virtual chat. I needed to ask about misinformation and to close my account. He was very quick, friendly; gave me the info I needed and then closed my account for me. Much appreciated!

Mary was pleasant and helped me avoid a recurring charge for using this site. When I paid my $30 to get a report for my parents' property, there was nothing to suggest that when the next month came around, I would be charged another $30 fee. There was nothing to suggest that I had signed up for a plan. This is how people are tricked into things, and why I do not like to use sites like yours, because you are dishonest. You may get more customers and retain them if you were.

Service at Public Records has done a fair job buying a situation. Apparently there are different checkout options. Be careful what you select. I didn’t realize that I had selected a recurring fee. Customer service was good about canceling the service and refunding my money. It is appreciated in today’s Money hungry world. I like being access to records easily and without Drama.

Said one time charge of a dollar but changed me $20 for “the platform” that was not disclosed at the time of purchase. They charged $41 in total in a month and never disclosed it was a subscription. I'm sure they just would have kept charging too! Scam!

This is an accurate and fantastic service. I got the report I needed and when I accidentally signed up for a reoccurring subscription; they cancelled and refunded me with no issue. Amazing information and customer service.

I went on to the chat from the website. I put my email and name in. Timothy on the other side of the chat asked me what the issue was. I told him that I was subscribed beyond my knowledge and would like to be unsubscribed and given a refund. He was a gem and hooked me up, saying I should have that refund soon. He asked if I was satisfied and I said I was.

Excellent & prompt, reliable service. A reputable company that people can really trust and rely upon. They have been trendsetters in their offers and packages and exceptional services. They deserve a review that is also reliable.

I needed to learn more about my property and I got the information I needed regarding my property in a timely fashion. The customer service was quick and responsive when I needed to unsubscribe from the service.

Debra was extremely helpful. She answered and cancelled my subscription immediately. I will be refunded the amount charged on May 6 back to my account. I will use this service again if needed in the future.

Virginia and customer service was wonderful on the chat, answered all my questions, and helped me with my account. I was having difficulties with canceling on the website, and she was able to complete it for me.

Easy and effective! Anthony was very fast, and I got my account cancelled in a second. I didn't know I already had an account with one email, and I created a different one by accident. It was very simple to close one using the live chat.

Wasn’t aware there would be a $30 fee on top of the $1 mentioned to access the site. Feels sneaky and predatory to not mention this beforehand. Also, was charged another $7 by accident because I clicked a link and there was no confirmation or extra steps to ensure I wanted to do that. Overall not an easy website to use and not clear about the overall process.

Thank you for your excellent service and response for taking care of this issue. Now that I am older than 80, I really didn't know what I was doing, but you were very helpful in helping me take care of this matter.

I have an excellent experience with PUBLIC Records; the site is very accurate, and it was easy to close the account afterward. I used it to locate and delete my personal records. The assistant was friendly and helped me achieve my goal.

I spoke to Susan. I was under the impression that I would only be charged $1 unless I requested a report. I never requested a report and was still charged $30. Susan immediately rectified the situation and I was told I will receive a refund in 3-5 business days. She was fast, efficient, kind and helped resolved my problem immediately! Thank you, Susan!

One of the most egregious sites I have ever used. I authorized a $1.00 charge, and they charged me that, plus $30.00 & tried for another $7.00. All I was looking for was the legal description of the property, and I didn't even get that. Plus, the 3-5 days for a refund is ridiculous, as they could just cancel the sale and the money automatically goes back without the wait.

I used the chat option and was helped by Virginia. She handled my concern promptly and took care of my issue without any further issues. I would be happy to use this service again.

I was help, she did a good job. I’m satisfied. I’m very satisfied with the job that was done and canceling my subscription. I will recommend to family members and friends. Overall the help was quick and on point and I got a confirmation number instantly. Thank you and have a nice day.

Succinct and to the point - quick and positive approach, I like his style and support, Good staff and very friendly in approach, I like the attitude and outcome. Overall I like the individual and his demeanor

The easiest thing to have done without all the hassle. Have been working on closing 3 estates and getting the run around for the easiest things. Thanks so very much. Yvonne. Also the information I was requesting was easily available and accurate.

I was assisted immediately and my issue was resolved. I did not realize this was a subscription service and was being billed $9.95 a month for something I utilized once. However, my request to cancel was not disputed and I received a confirmation to cancel.

Quick fast and very easy to find the info I needed for my vehicle. And customer service was top notch. Definitely a go to for information when needed and needed in a hurry. I was able to get the title and vehicle history with no issue.

I wanted my account closed and to stop receiving a monthly charge. Donna did it in less than a minute without hassle. She was efficient, friendly, and professional. Nothing about her performance was unsatisfactory.

The chat was efficient and didn’t argue with me about getting a refund and closing my account. I do not like that the website advertises $1 to get the info you want and then automatically signs you up for a $20 subscription. The agreement they show you is miles long and there should be a simple summary saying what you’re getting and what they are charging. Feels like a con.

I contacted customer service chat because I had used PublicRecords.us for a tenant background search. I was lucky and my first prospective tenant was a match. I did not realize the subscription auto billed every two weeks. Kevin made sure to explain how it worked, cancelled my subscription and reimbursed the fees.

Susan was great in helping/solving my issue regarding recurring charges. I had a recurring charge for the public records after chatting with her, she quickly understood the problem and cancel the recurring charge, also refund the recent charge.

They did very well, efficient and fast and did a timely set of responses fulfilling everything I asked for. They did a good job.

I was going through my bank statements and realized I had never canceled my account - I'd thought the charge was for something else then looked back through my statements. In a panic I sent a message and Timothy was quick to respond. Although I haven't used the account in months (because again, I didn't realize I even had this service still) I knew I would not be able to get a full refund. I chatted with Timothy and he was quick, efficient and extremely helpful. :)

I initially rated low because I was auto enrolled in a monthly subscription when all I wanted was a one time $1.00 search but I rated 3 stars because customer service was very helpful and Sharon was able to quickly support me in canceling the subscription. They made it very easy.

I didn't utilize the site so I can't review on that however, the customer service was fantastic. I didn't have to waste a bunch of time getting to the bottom of my issue. They were efficient and solved the problem.

I needed help on wondering why I was charged again for a fee. Amy - Customer Support helped me out and we ended up closing my account. I guess the $20 charge occurs because my account was opened? I was not aware of that but it was good to get this situated. I appreciate all the help needed.

Just needed to cancel my subscription and thought I had taken the proper steps to do this previously but noticed I was still getting charges. Went to the live chat and had it confirmed for cancellation within minutes. Customer service is great. Thanks for the assistance.

Noticed a charge on my account. The agent (Peter) very quickly looked into this, reversed and resolved the issue without any hesitation or unnecessary questions and removed me from the list. Many thanks.

Pamela was very prompt at cancelling my account that I never meant to subscribe to. Watch those popup windows when you use this service. They'll get you. They got me. I didn't notice for a month. Never ignore the popup ad!

Everything was great - I was easily able to use this to find essential information regarding my home. My only complaint would be that the the service wasn’t very clear that you would be signing up for a subscription. That said cancelling was super simple and the people were super nice. I’d happily use Publicrecords.com again!

I used the chat feature to talk to a customer representative to clear up a billing issue. I was connected to a customer representative within 1-2 minutes. Nancy helped me out and fixed the problem immediately and issued a refund to my account without giving me push back of any kind. She was very nice and solved the problem quickly!

I was charged $1 to do a one time search, but $1 and $30 charges showed up on my bank account. So I reached out to customer service immediately, and they, THANKFULLY, refunded the $30 and closed my account. I never saw anything anywhere about agreeing to a $30 charge. Thankful for the prompt response on closing the account (which I didn't intend to open) and refunding the $30 charge.

Rachel was adept and affable. She is a highly effective member of your organization. I think more folks would use your service if they got the kind of customer service she provided. For me, when looking for assistance in dealing with an issue, I am looking for someone who can pinpoint the issue and make it right. She did that well here.

The customer service agent took care of my request immediately, and I appreciate their help. Very efficient and friendly. I accidentally apparently signed up for more than I realized, and I did not want it and they took care of.

Ryan was very helpful to cancel my account. I was very disappointed that I was charged $20 two times plus a $7 fee for a report I didn't need. It is my fault to ever give my credit card for a report I didn't need. I was getting my taxes together and wanted to find out a the 2025 deductible amount on my car registration. Now I have probably paid as much as the deduction.

Ryan did not make me go round and round. Took care of my issue directly, professionally, and had all knowledge required. Very professional and if every live agent was like Ryan, this world would be a better place!!!

I am only giving 3 stars because I should have not been charged in the first place for a subscription. It was not clearly stated that I would have a monthly package. I thought my card was hacked and called the bank. They said this happens all the time and this company is really bad for doing that. Thank goodness it wasn't too hard to get it refunded.

I wanted to cancel my subscription, and ask about my payments. Sarah was very helpful, and extremely fast. She does her best to help, and makes sure I don't need more. I expected half of the help she offered. Amazing Person!

They were quick to help me cancel my subscription when I no longer needed it. And I can appreciate that since many places make it so difficult. I recommend using them. I was wondering why I was being charged. They broke down my charges for me and gave me a confirmation number that it was closed. And this was all through the live chat feature.

My experience was a positive one, So very helpful. I will recommend these services to my family and friends. The information I received was more than I expected, very accurate. I reached out with the chat feature and had my concerns handled very quickly.

I asked to cancel my subscription to PublicRecords.us and that was done within minutes. Thank you for this service!! Everything went well and my account was canceled. The on-line chat went very well.

I received help with no issues and got my refund as information to me I was not aware of the verbiage. So they refunded me back my money for the basic inquiry which I thought was $1.00. So for the misunderstanding I was issued refund.

Fast working customer service and issue of refund for any accidental subscriptions. Used once to get a motor vehicle report, but was later charged for a monthly subscription, they issued the refund and closed the account immediately.

Incredibly fast customer service and very respectful. Even though I had made a mistake they were able to fix it very quickly without any malice or arguing! Great business practices! I was able to contact support and have my issue resolved both times I reached out in less than 5 minutes.

I had exceptional customer service Both when I was using this service and when I went to cancel it. There was no hard pressure to stay. There was nothing saying, "We have an offer for you." They simply canceled my account and then let me know.

Very short and sweet. I appreciated that they took care of the problem immediately. Very smooth transaction. I no longer needed the services and they didn’t try to convince me to stay which I genuinely appreciated.

I had some charges that I didn't approve. Upon speaking with your CSR, she quickly returned the funds back to my account. Thank you. If I need your services in the future, I will know where to get the information.

I recently had an excellent experience with Richard’s customer support and wanted to share my appreciation. From the very beginning, Richard was professional, patient, and genuinely helpful. He took the time to carefully listen to my concerns, answered all of my questions clearly, and made sure I fully understood the process before moving forward. What impressed me most was his responsiveness and attention to detail. He followed up promptly, kept me updated throughout the entire process, and showed real dedication to solving my issue efficiently.

I appreciate the quick response and help provided today, I wasn't aware for monthly recurring charges and was helped in solving the issues I was facing. Was very quick to respond and had a great service of help.