PublicRecords.us Reviews

Very quick and easy. I forgot about a subscription that I had previously signed up for with Public Records and was charged for it. Upon speaking with customer service they quickly responded and addressed my concerns by canceling my subscription and refunding me the money that was spent on renewing the forgotten subscription. The customer service agent Anthony I spoke with was very quick and professional, and gave me no hassle.

Person on chat was great but site is confusing. I didn’t know that I would be subscribing to a package until I checked my bank statements. And there was no drop down menu to cancel. Also it’s hard to submit a review.

Used the service to show a potential customer of my validity and this service gave them peace of mind based on the public records available on the internet including my driving record. I love the service and can't wait to use them in the future. Easy to use. Quick response. Even the chat functions make the service Top Notch giving the customer peace of mind. Communication is key in business.

I was not happy to find I was being charged $5 every two weeks when I only agreed to a $1 charge for public information. It took me a few months to realize I was being charged over and over. When I went to the website, I found a "Chat box" option... Always a great serve to offer. Then I discovered a REAL person I was interacting with (Paul). After describing my situation, Paul issued a full refund of the four $5 charges that I did not authorize. Honestly, I'm shocked at the great service and willingness to refund me so quickly. Almost restores my faith in humanity!

Paul was a great help today. I had a handful of questions, and he took the time to answer all of them clearly. Even though the interaction was online, he was very friendly, patient, and easy to talk to. He made sure I understood everything and didn’t rush through the conversation. Overall, it was a really smooth and helpful experience. I appreciate the great customer service and support he provided.

Linda was a great help, she was prompt in handling my issue. I explained the matter and she went right into taking care of my request and within seconds she was back to let me know that my matter was taken care of.

Customer service operator, Mary, was a great help with my concerns of multiple card charges. She was able to locate my account and assure me that it was charged once and able to close my account within 3-4 minutes from start to finish. Excellent services.

I received the public report and had an issue with a package I accidentally selected at check out. Customer service was helpful and refunded the account. It was quick and easy. I was able to live chat a customer service agent Paul who was able to refund the additional amount changed. I was happy everything worked out. I will use PublicRecords again in the future.

I created an account at the begining of the year and I stopped using the service. When I was going through my bank account I saw chagres I didn't reconize. I came to the site and was helped by an assistant who warmly helped me through the process and was professional and diligent in helping me get a refund for the unrecognized charges, also closed my account to prevent further charges. I created an account at the beginning of the year, but I stopped using the service when I noticed charges on my bank account that I didn't recognize. I visited the site and was assisted by a professional team member who warmly guided me through the process. They helped me obtain a refund for the unrecognized charges and also closed my account to prevent any further charges.

Everything was great. My chat associate helped me get a refund for a charge I didn't use. They were promt and polite. I appreciate the experience. Thanks again for the prompt and polite serveice. I reccommend this service.

I was able to obtain the information I sought and was able to close my account when I was done. I appreciate the help from Russell online. You were quick and didn’t try to sell me more. Thank you for your assistance.

Live chat - Ryan was helpful with helping me close my account timely. I was very confused as I didn't sign up for a subscription. I only did the $1 for 1 record and that was it. For the rest I’ll go to my bank to get the money back.

I simply entered the chat to unsubscribe and Debra (the customer service representative) did absolutely amazing and helped me, so I would no longer be charged to my account. No questions asked. She did a wonderful job!

An unexpected charge was made on my account in March for a report I obtained in January for which I had already paid for. Customer service was able to research, explain the charge and refunded the money. Very prompt & helpful. Fees need better explanation.

Katherine at customer service did an excellent job at helping me today. She was efficient and knew exactly what to do. I so appreciate her. I would use Public Records again. She responded quickly to my request for cancelling my subscription and issuing a refund.

Live chat agent from Virginia was pleasant to work with. They were patient in explaining what the charges were on my credit card. Obviously I realized that I was not aware of what I clicked, so they were kind enough to offer me a refund of the report package that I inadvertently clicked on. And they immediately closed my account to avoid further charges.

Needed help with my account and It was rectified in just a couple minutes. They were fast, pleasant and very proficient in their job. I would high recommend this service since they have an outstanding customer service department. They did a great job…. Thank you again for all your help.

A great report about my own property! Super helpful site! I only used this to get more details about the property's history and got exactly what I wanted!

Virginia helped me on the live chat; she was very helpful and was able to complete the task in under 3 minutes. Great Job! Nice to know that someone out there still knows what real customer service is!

Customer service was great. They looked up my account and help me without a fuss. I was afraid it was going to be hard, however I was surprised at how easy it was. Using the chat system was a breeze.

Costumer service was great. They looked up my account and help me without a fuss. I was afraid it was going to be hard, however I was surprised at how easy it was. Using the chat system was a breeze.

I had very prompt service from Pam and was able to get my needs met through the chat. The PublicRecords site was confusing and I was getting recurring charges that I did not remember agreeing to and Pam was able to stop the recurring charges and close my account.

I needed two certificates to deal with some property issues. The service was easy to use and just as easy to cancel out of the subscription. I was grateful I didn't have to take a trip to the government center.

Used the website's chat function. I did not realize there was a recurring charges to my access to PublicRecords. Got it cleared up and prevented future charges as well as a refund of $9.95.

Virginia of Customer Support helped me resolve a subscription issue in a timely manner. She was professional and very helpful. I was not aware that I signed up for a subscription and instead thought I was paying a one-time fee.

Quickly got report, however never saw mention of a reoccurring charge for the 10 reports 9.95 package. Wish it would have been more detailed regarding this, however the rep I contacted swiftly remedied the situation and closed my account while also refunding the last charge.

Did a great job of getting it figured out for for me in a timely manner. Thanks, his name is Ryan, I’m pretty sure. He did a good job of assisting me with canceling subscription. It took 2 seconds to do.

I don’t realize it was a subscription. They do make it easy to cancel once I figured out I was being continually charged, however. I’d use again, but I think the continued charging should be more prominently mentioned on purchase.

The experience solving my issues was great. Excellent communication and understanding. As soon as I wrote the question, I received a response from the team. They understood my concerns and solve the issues. Thank you.

I needed a consumer report for myself and paid 9.95. I was under the impression it was a one time fee. It looks like I was charged another fee. Customer service was able to help me and they closed down my account. I think it is deceiving the way the report payment is set up.

Your agent "Carol" was so very helpful. I did not remember the transaction, with US Records, and she provided me with the correct info. Great customer service! Would use US Records again if the need arises.

I no longer needed this account. In order to close my account I used the chat option and found it was very quick and easy to use. The representative was nice and easy to work with and promptly took care of my request.

Great customer service, fast, courteous and truly loved the short experience. Very much recommend this site, nothing else to add except that I would just added 20 stars if I was able to apply to the review. Thanks!

Donna was so much help fixing my issues with unknown reoccurring payments and did so in such impeccable timing. I was so stressed and confused about my account and she walked me through every step. I was so stressed wondering where all this extra money was going and she helped me navigate my account.

Very easy to use site, quick response and very thorough in its search. I look forward to using this site again. And the customer service is excellent! Very nice agents and available when I needed them to be.

I needed my property report to pay my taxes. I didn't realize I signed up for a monthly charge, so I contacted customer service, expecting it to be a pain to close. My account was closed in 2 minutes. It was very easy, which I appreciate as usually canceling things is difficult nowadays. The price was reasonable, and I was able to get all the information I needed. I just didn't need the service anymore.

I contacted the live chat service to assist canceling the package my account was linked with, as I was unaware of it being a recurring charge. I was immediately given the details of the account, what the charge was for, as well as had my card cancelled so I would not receive any further charges. It was very efficient and easy, and they did not give me the run-around to resolve my issue. I am very pleased with how promptly they were able to help me.

The agent was fast, kind and efficient. A good experience overall. She was so fast that I am noticing sure if she is human or AI. I must have missed the fine print when I requested the report, and apparently, I subscribed to a membership that was charged twice. The agent reviewed the info and resolved my problem in no time.

The experience was great. It was very easy and extremely helpful. The representative answered all of my questions clearly and took the time to make sure I understood everything. They explained why I had a charge on my account that I wasn’t aware of and walked me through the details so there was no confusion. I really appreciated how patient and professional they were throughout the whole process. On top of that, they helped resolve the issue by canceling the charge for me, which made the whole situation much less stressful. Overall, the support I received was excellent, and I’m very thankful for the clear explanation and quick resolution.

I wanted to see why I kept getting charged on my account. I wanted to just cancel to avoid further charges. They handled it quickly and efficiently. I had to barely do anything on my end and they immediately helped. This is a fantastic service, and if I need it in the future, I will use it again.

Ashley helped with an account issue quickly and efficiently! Thank you! Although publicrecords.us did not have the data I needed on land ownership, they should be clearer on how they start a subscription vs. single use of site and report. But Ashley corrected this.

I needed help closing my account and got a refund because I didn't realize it was a recurring thing. The lady helped me in one minute to fix my concern and took care of what I needed. Thank you very much.

Thank you so much for your help, David! I was easily able to contact support using the chat feature and cancel the subscription I signed up for by mistake as well as receive a refund. Thank you again.

I had an issue where I signed up to do just one public record and they kept taking money out of my account and charging me. I called customer service today to get refunded and the customer service representative was very helpful and refunded it right away.

Speedy service, listened to my issue and help resolved the problem quickly! Did not have any problems getting ahold of the customer service to and was very friendly with their service! Thanks Steven!

Easy to subscribe, manage information and even to cancel while not using. Thank you so very much for the use of this service as it was a true value while on this endeavor. It was a real pleasure for the ability to enter in this review for all to see.

I got the report I needed for my home for an application. I was filling out. It was very thorough and quick. I didn’t recall signing up for a subscription and the live chat was quick and simple to refund my money and close the account.

Debra was very helpful in resolving my issue! She responded quickly to my question and was very professional. I am completely satisfied with the service provided. I was glad to connect to a real person and not a chat bot.

I was getting charged monthly and talk to the live chat to cancel my order and asked for a refund. Both were done in a quick manner. It was very quick so I appreciate that. I felt like she was very good at her job.

It was very quick and easy to stop the account. The company exhibits a mixed reputation based on customer feedback. Positive sentiments highlight the user-friendly interface and the effectiveness of the service in retrieving personal information, with some users expressing satisfaction regarding the accuracy of their own data. However, significant concerns arise regarding outdated information, misleading advertising, and a lack of comprehensive details, particularly in criminal records and property ownership.

I had to contact customer service about a billing question. I used the live chat option. Virginia was very helpful and took care of my issue immediately. She was very professional. I was happy to have it taken care of so quickly. Well done!!!

I had a great experience when I had trouble with my package online. I didn’t no longer need it. Steve came in and saved the day just like the great Captain America. Steve is truly an American hero, at least for me.

Was looking for additional information on my family home current owner. This site helped me. It was fast and easy. Make sure you read and understand what you are purchasing. This will ensure you receive all information needed.

I noticed I was being charged a monthly subscription that I was not aware that I had signed up for. Did a live chat with customer support, voiced my concerns and they reimbursed me and cancelled the subscription for me. Great customer support and was hassle-free.

Great and efficient chat service, one of the best I've experienced. Thank you, no questions asked, my issue was handled right away and I even got emailed confirmation that it was handled, the icing on the cake.

I had asked a question back in January and ended up somehow getting a package where I am charged $5.00 a month. I called and was not only helped immediately and professionally, but was refunded for the package I didn’t intend to get.

Forgot I had signed up for this and my card got hit with a charge but Nancy refunded me 100% which I WAS not expecting, thought I was going to get a partial or a hard no, but she got me right. Also, Nancy deactivated my account so I would definitely recommend.

Helen provided outstanding service from beginning to end. She was incredibly prompt and courteous, answering every one of my questions quickly and clearly. I never had to wait for a response, and she always got straight to the point, which I really appreciated. At no time did I feel pressured to buy anything or spend additional money, she simply focused on helping me with exactly what I needed. Closing my account was surprisingly easy and completely hassle‑free, thanks to her efficiency and professionalism. Overall, it was a genuinely smooth and positive experience. Thank you, Helen, for the great service.

My request for information was handled timely. I was however concerned about billing as this was a one-time information request. I interacted with the Live Chat interface and was able to have my questions and concerns addressed in a timely and effective manner. Had a very pleasant experience with the Live Chat representative.

I was unsure what I signed up for exactly, and when I wanted to unsubscribe, it was taken care of promptly. I used live chat very quickly and efficiently.

Got helped with my problem in a timely professional manner. I was connected with Stephen who looked my information up, explained everything in detail and was able to assist with resolving the issue. Thank you Stephen.

Quick and easy! All you have to do is write exactly what you would like and it generates immediately. You also get a confirmation email seconds after. I asked to cancel whatever subscription I had and it was done. Then I asked for a refund and it happened immediately.

Great service. It was nice to be assisted by a human and not a chatbot. It was actually surprisingly easy to find support. Nancy was great and direct in helping me. Everything was solved in under 2 minutes. Including wait time for assistance.

The documents I ordered were just what I needed. I guess I had inadvertently signed up for a subscription. When I noticed that billing on my CC I chatted on line with the AI agent and easily got that cancelled. It was very easy to get done what I needed.

The Service was great and help was available immediately. When I no longer needed the services and needed to cancel my subscription all I had to do was send a live chat message and my subscription it was cancelled!

I was not aware that I would be charged monthly for a package. The customer support representative Charles was very helpful and listened to all my concerns without judgement or pushback. He very quickly resolved the issue and I am so appreciative for the help he provided.

While I was frustrated that there was no easy way to cancel by pressing a button on the site, the representative I spoke to on live chat - Pamela - resolved my issue efficiently and refunded the amount I was charged.

I used this service once and was signed up for an ongoing service. I would recommend a state or government site for your public records needs. This site seems to be a scam. Please use a .gov or state website for your FREE public records request.

The customer service rep was extremely helpful and it did not take hardly any time to resolve my issue. Great customer service! I had a brief encounter with them over a chat and they pulled up my account and gave me credit (forthcoming) for charges that were unintended.

Chat was quick and solved my issue. I’m not thrilled with the fact that it was VERY unclear that I signed up for a recurring service, vs a one-off request for info on my own property. I only found out it was recurring by getting charged again and again.

Katherine was great! I was getting charged for a subscription I didn't know and she was amazing in helping me out asap. The service is great and public records is very useful and I was able to get the info I needed.

Great service helped a lot on a recurring payment. Services provided excellent service and communication was great. Alex was able to cancel my issue with payments that were recurring and charging my account.

Super informative. Straight to the point everything was answered immediately. Everything was resolved immediately. 10 out of 10 service. It's what we need to see more of in today's world. Well now I'm writing extra because survey machine is asking me to. I have nothing else to say. Everything was great straight to the point. I'll repeat myself if I have to just to get the survey across to you all.

Requested property records that were needed asap. Fast and courteous response to assist with my concern. Realized I may have extended more info than I needed and was being charged. I need to close request and stop ongoing charges. Everything taking care of quickly per my request. Took less than 5 minutes. Very prompt. Thank you

Agent knew what is needed by the Customer and help was offered even before asked. Texting was very fast. Agent responded right away without much waiting. Patricia did great diving straight to problem solving.

on 2/23/26 I requested a property record in PDF format. I was charged $9.95, $1.00, $7.00 and $18.00 for a total of $35.95 for said record. On 3/11/26 we get another charge for $9.95. When you create your account you are automatically signed up for a monthly recuring charge in addition to the outrageous cost of $26 to pull a public property record. I urge you to use another service as all I could get Ryan at customer service to do was close my account and stop charging me $9.95 for nothing. Terrible site and service.

I received a notification that I was being charged $9.95 and I went on to the site and used the chat option to find out if I could close my account. Alexander was the one who answered up and helped. He was very prompt at getting this taken care of for me. Great Job!

Searching for history reports on any person, place, or vehicle has been simple and provided great references for my research. The site is very easy to navigate and speedy in its result search. I was very satisfied with my subscription and it was at a reasonable and affordable price. I would recommend this site to everyone who would like to know the history of a vehicle or simple background information.

I found the information I was looking (and more!) fast. Would definitely recommend to family and friends as it is a reliable and accurate website. Was able to cancel my subscription within a minute.

Your public record system information is amazing. Helped me find out a lot for my research. Now that I am finished using inquiries I no longer need the service. Customer service was outstanding. I believe it was Nora. She was able to resolve my situation immediately. She should get 10 stars! Thank you.

My issue was resolved quickly and without any further actions on my part. The representative was quick and knowledgeable. There was no waiting time to connect and the representative was responsive.

Website was very thorough and easy to use. Glad I did my research to see what the vendors can see, when selling my vehicle. Saved me a lot of time and hassle while on location. Did not have to bother going between many dealerships for a small margin of profit.

Efficiently cancelled my subscription via “chat”. I signed up during an emergency and forgot to cancel I guess. I do not like these trial memberships that turn into charges later, feels sketchy even though they are quite common.

Gave me a bit of information I needed. Not very thorough though. And there was a subscription opened instead of a one time payment. That wasn’t clear. Customer service was very helpful and straightforward.

The site itself is... Old. Very clunky and unclear what is being charged and when. However the customer service is great. When I asked to revert charges I hadn't wanted they didn't hesitate to help me.

Great site. Helped me get information correctly. Needed info quickly for my passport. Wonderful help. Canceling was easy with Chat bot. Only Canceled because I don't need it anymore. Was easy to use also.

Quick and prompt service as well as replies to inquiries. However, I felt charges to my account were occurring that I wasn't aware of. When, I contacted their customer service, they confirmed closing my account from further charges immediately.

Good and quick responses from Agent. Wish I wasn't in that situation in the first place but was resolved quickly. I noticed my card was getting charged $5 every other week for this report website I was never using. Used the live chat in the middle of the night they answered and issued a refund super quick.

I had forgot to cancel my subscription and have been charged for a few months. That's on me. I got on to find how to cancel and could not find a spot to do so. Charles was able to assist me and took care of my problem. so fast and unexpected. Thank you!

The live chat helped me out so much with the issue that I was experiencing, amazing service!! I am grateful that I had no issues with the experience I was having! I was very surprised with how easily everything was resolved, I am definitely going to recommend this website to friends and family.

Kimberly was able to get my subscription canceled in less than one minute. The entire interaction was incredibly efficient, straightforward, and clearly focused on resolving the issue as quickly as possible. This is exactly how every customer support chat should operate—fast, effective, and results-driven. Kimberly demonstrated a high level of professionalism and competence, and in my opinion she represents the gold standard for how support representatives should handle customer requests.

They found the account and fixed the issue in just a minute or two. Kind and fast. Not having to fight to figure things out was such a different experience and very appreciated. I had an issue with a charge and they were able to issue me a refund and close my account quickly so I don't get charges reoccurring over time.

I did a search that I did not recall the details of nor the charges on my CC. I wanted to remove the charge. Public Records had all the details including what I was searching for. I did search for records on my home address in preparation of my 2026 tax forms. Public Records was quick and courteous in dealing with my issue.

Worked with cr Peter who did an absolute wonderful job helping me with a misunderstading in regard to my issue, I was under the impression I was getting a 1 time access but instead was getting charged for services I never used. He handled my issue very well and I appreciate it. Thank you for your help.

I was helped quickly and they covered all my needs fast and only two questions that I asked, Will do business again with them, I found exactly what I needed with very easy access to the site, I trusted the site to give me all the information I needed and I'm very well pleased with my search results.

The website is a little clunky and outdated. Something a little more user friendly with easier ways of viewing info like folders instead of one long page of data. Customer service through chat was wonderful. Quick and helpful. A++ there. : )

This company provides very good information, good quality documentation. They are also friendly, courteous and provide excellent customer service. I found the information I needed and was pleased with the detail of the information. I will definitely use them again in the future.

Katherine was the rep. that helped me. She was very nice and informative. She was able to tell me why I was being charged and helped resolve my problem. She closed my account and sent a text message that the account is now closed. She also provided a confirmation number.

The customer service representative was extremely efficient and professional while helping me cancel my account. From the start of the interaction, they were attentive and quick to understand my request. I especially appreciated how promptly they were able to pull up my account information and clearly walk me through the cancellation process. They confirmed that the account was successfully closed and reassured me that I would not receive any further charges, which gave me real peace of mind. The entire experience was smooth, straightforward, and handled with courtesy. It made what can sometimes be a frustrating process surprisingly easy and stress-free.

Team's response was prompt. Agent responded to my questions quickly and was able to resolve the issue. I was provided the summary of charges and steps to ensure that there would be no future concerns. I would definitely use this use service in the future.

Generally the easiest platform to do a quick search on Public Records and such. I only wanted to access on document so I cancelled after paying for what I needed. The process was smooth and simple. Thank you Kimberly!

I woke up today to find an unauthorized $20 charge. I only used this service once so I was a little distraught, confused, and annoyed. Upon going to the website I was able to click live chat and within a minute Ryan resolved my issue and issued a $20 refund. He was understand and efficient, and even made me feel bad about the way I messaged him. He is truly a great worker and you are all lucky to have him.

Virgina was so helpful! It is so refreshing to receive good customer service. She helped me with my problem and went above and beyond. Good customer service and an experience like this is what makes me want to come back and support a business.

Ryan was extremely curious and helpful. Pubic Records in general is awful. I was unwittingly subscribed. I was not aware and did I receive notification. There was no way to cancel other than to open up a chat. It sucks you can't access PR without going through pay wall.

Steven helped me close my account with an almost unbelievable swiftness. They were responsive and knew exactly how to help me in a matter of seconds. One of my best customer service experiences ever. 10/10.

Amy was super quick and helpful!! She responded quickly and helped me with ease. I asked my question and she was straight to the point, got my request done in less than five minutes. No hassle whatsoever.

Thank you for the assistance with the cancellation. It was easy to navigate through the process but somethings I viewed were not me. Now I know who I have to press charges against for using my name and personal information. Thanks again.

Anthony did great! He listened to my concerns and made sure he rebounded promptly to what was going on. It did not take him long to fix the issue and send me a confirmation. I would recommend this to any friends or family!

I needed to gather information quickly regarding an accident and I was able to find quickly what I needed. This was for a one time search. It would have been much more difficult going another route.

Great and fast service. I wanted to check why I was receiving emails daily, even after I exported a property report I wanted. The customer service person on live chat was very helpful. Since I did not want to continue the service, I was able to see my dashboard, extract report and also close my account in few minutes.

Very Easy and fast. Would recommend this service. I needed to cancel my subscription service and they make it very easy. If I needed to use this service I would because the cancellation process is easy if you do it.

This is a great consumer tool. I think that this service is not widely known, however the diligent can find it without too much difficulty. I think the billing system could be a little more transparent. Perhaps I didn't read closely enough. Overall I am very pleased with the information obtained.

Got the records I needed to support my second mortgage easily, as well as a lot of interesting information about my area and neighborhood. Afterwards, when I noticed I was still being charged, live chat agent helped me very quickly to remove future charges.

Straight to the point, help in the chat function, closed my account with absolutely no issues. That is really all I needed to get rid of recurring charges on my bank statement.

Very helpful info. Customer care was great. Also very easy to navigate. Found what I needed fast and efficiently. This site is great at putting all the information together. 👏 Will use it again. Definitely recommend.

Matthew, the CSR who handled my inquiry, was amazing. He was very accommodating and responded to my concern quickly. I had to file taxes for my rental property for the first time, and the form required the lot’s assessed value. Since I had recently moved, it would have taken time for me to locate the document that Allen County sent me, so I used the $1 public record service. However, I was later charged an additional $27 for an upgrade and membership that I didn’t need. Fortunately, Matthew understood my situation and promptly helped process my refund. I really appreciate his professionalism and excellent customer service.

Very prompt answer and very friendly when I ask to close my account. I was getting charge 5 USD every month. That was only one time inquiry, I do not need any subscription. The only think I don't like is to write a long review for a small case. Thank you.

Matthew helped me in a extremely quick, professional, and friendly manner. I had been getting charged $20 over the span of 6 months and did not know until I seen the recurring charge this evening. He canceled my account, provided a reference number, and assured me I would not be charged anymore.

Great site! Informative and was easy to find exactly what I needed. Pamela with Customer service was great to work with! I highly recommend this service. Stay informed folks! Do research before making moves!

I signed into my account to close it. Matthew responded right away. I asked he close my account & it was done in a matter of seconds! Very nice! I am impressed! Matthew was very professional. I will recommend this site to family & friends.

My customer service representative was fantastic! They got my account closed promptly with no hassle. The only reason this is not a 5-star review is due to the fact I did not know I was paying for a subscription when I pulled my property report. A disclaimer would go a long way to helping people avoid getting double-dipped.

The Public Records site is accurate and easy to use. The information provided to me was available immediately after payment of the service I selected. I did accidentally sign up for an account with a monthly fee, which was not needed. Contacting them via chat on their website was also very easy, and my issue was immediately resolved, and the extra monthly payment was reimbursed.

I needed/requested only one report and just went online to cancel my account so I wouldn't be charged further, and it was an easy process, and was given a confirmation that my account was closed. I have already received an email confirmation of this cancellation. Thank you.

Very helpful, explained the issue and solved the problem. Service associate was very helpful and answered all my questions and solved my problems. They offered a refund.

My experience was great. Peter was able to assist me in canceling my subscription and also refund me the money already taken out. Your service was no longer needed which is why I canceled. Thank you for everything.

I needed a background check to confirm information for my son and it was easy to obtain. It was self explanatory and easy to navigate. Once I needed to cancel my account, it was simple to request. They assisted me with the cancellation without asking me to keep the account. Other sites try to keep you to stay but they did not. I was on the chat for less than 5 minutes.

While I was unhappy with the fact that I was automatically billed for services, Ronald at PublicRecords.us helped cancel the service and issued a refund to me for a service I would not use, in a very timely and courteous manner. I am very happy with the customer service aspect of their team.

I recently closed my account with PublicRecords.us and wanted to share how smooth the process was. Canceling services online can sometimes be frustrating, but this experience was the opposite. The steps were straightforward, and everything was handled quickly. Ryan from the support team was especially helpful. He was professional, patient, and made sure I understood the process while answering all of my questions clearly. He helped complete the account closure efficiently and made the entire interaction pleasant. Overall, I really appreciated how easy PublicRecords.us made it to close my account and the excellent customer service Ryan provided throughout the process.

I needed to cancel my paid subscription for Public Records and going to the livechat for help made the process far easier than expected. I honestly was far too confused to try and find out how to cancel without the live chat. I’m grateful it is a part of the website and agent was as attentive as they were.

Service was good overall, and the customer service representatives were professional and helpful when I interacted with them. However, I was disappointed that there is no option to close the account online or through a simple self-service process. Customers should be able to manage their own accounts, including closing them, without having to contact a representative.

I was able to obtain the information I needed for my new property and it's history in an easy to read format. Clear to understand the fees involved. Thank you for the service and work that you do to maintain this.

I bought the report because it said it was only $1. Turned out I got charged $9.95 for it a recurring monthly charge. I think the website is misleading. Please have better information on your website on how it works.

I contacted the help chat and my issue was quickly resolved! Thank you so much for your help! My account renewed before I remembered to cancel it, but I reached out and they corrected the issue quickly!

I found the site somewhat helpful. I was looking for something very specific, and the report indicated no records found. I am not sure it was 100% accurate since I believe there should have been some court records.

I contacted customer service as I was unaware of an additional charge for accessing the information through Public Records. However, I explained the situation to CSR, Peter and received a refund. Thank you so much, Peter for making this process easy and painless. I would definitely recommend your service to others in need.

I had a public search done, which was satisfactory. However, I needed to close my account, after an additional monthly charge incurred. The account was closed through the Chat today, without any problem. All is well. Thank you. Should I require another search in the future, I will certainly contact you.

I didn’t appreciate having any extra charges that I didn’t agree to, but I hopped on the live chat, and it was extremely professional and well taken care of instantly! So that made the experience a little bit better, thank you for everyone’s time.

Asked for clarification for a charge I didn’t recognize, and then I got a refund for it as well as an explanation for the charge. Happy to have been helped.

Samantha in (Chat) was very helpful in closing my account for me. She closed it in a matter of minutes. I will use Public Records again in the future. Public Records is a good site to use when looking up your records.

I found the report that I needed and received it. I cancelled my account right after, as I only needed one report. The customer support was great, and easy to close my account. The support rep closed the account within seconds.

Noreply@publicrecords.us is not good to use. They keep on trying to debit my account after I told them not to. Please help me to get out from under this company and that my information disappear from their system. Immediately.

Mary from Customer Support was well informed, courteous, and helped me quickly! She was there so fast that I couldn't believe it compared to most Chats! It took less than a minute to have a solution. That was awesome!

I used the website to look up information that I needed. I wasn’t able to find what I was looking for but for a dollar it wasn’t that big of a loss. The next day I noticed that I had an additional charge of 9.95 that I didn’t agree to. Once contacting customer service. They took care of everything for me and had the charge reversed. Customer service was very prompt and friendly.

Matthew was very professional and prompt. There was no run-around to my questions. He was ready with all my information and was able to help me very quickly. It was a pleasant interaction. He didn’t try to coerce me into keeping my subscription, or tried to change my mind.

My live chat with ‘Richard’ was so helpful! I asked to cancel my ‘subscription’ and he was able to do so without asking any questions. Fast and easy! Thank you very much!

The experience with the people that work at PublicRecords was great. Unfortunately it did not help me find the person I was looking for. It only had old addresses phone numbers contacts and last names. Nothing current.

I was provided quick and directly to the point service. Just what I was looking for to close my account and prevent additional charges. Thank you to Stephanie.

I contact customer support via chat and was promptly helped. I had a few questions about a charge as was assisted swiftly and got the information and results I needed. I was able to cancel my account and receive a refund for a charge. I also received a confirmation number immediately for both things - cancellation and refund. Great customer service is hard to find, but I found it here and my problems were solved in about 5 minutes. Thank you!

I asked for a cancellation of subscription as well as a refund of a pending charge. The cancellation was immediate and my concern regarding two accounts being opened was escalated with a commitment to cancel the pending transaction or a refund check would be issued.

I do not remember PublicRecords saying that what I was signing up for was a recurring subscription. But I was able to cancel and ask for a refund for this month in less than 5 minutes. Very quick with responding to my questions.

Samantha was extremely helpful in resolving my issue. She is a great customer service representative. I had a problem with being charged again after I had cancelled my membership. Samantha looked into my record that a refund was already in the works. So, problem solved in no time!

Customer service was incredibly useful to me. I utilized their services to obtain documents related to my taxes. However, I later encountered difficulties cancelling the service. Then customer service was very helpful in helping me cancel my subscription. I highly recommend this service.

It took me a minute to find the website but the live chat helped me cancel my whatever. I didn't apply for a subscription or mean to even have one. I just happened to notice that $20 was coming out every month in my bank account for I don't even know how long so thank you for helping me close it whoever did that. As far as the app is concerned and taking my money it gets a negative star.

Samantha was really great at helping me. She was fast and efficient at resolving my issue. I needed to close my account, and had it done quickly, I even got a text confirmation with a number. I even received an email that confirms it was closed.

Samantha my customer service agent was efficient, effective & solved my issue in a timely fashion. Thankful for her help with solving this matter easily for me. Didn’t know if the charge on my debit card was for this service. She looked up account, confirmed it was & closed my account at my request. I’m thankful for her & her not trying to push me into continuing something I no longer needed.

This site doesn't make it clear that they will be charging you $ 20 a MONTH for this service. I just needed a one time search. So $25 spend on something I could have gotten free from the state. However it was easy to cancel.

I was able to chat with an agent without any wait time. All I had to do was provide my full name and email address and then state my question or issue. Once I have given the agent the information my issue was resolved quickly. So easy to use as well.

The live chat help was very easy to use. Virginia was very helpful and my inquiry was taken care of promptly. I needed to cancel my payment subscription, as it was on reoccurring payment but I only needed one report. I was worried canceling would be difficult and I'd end up being charged again before I was able to have it taken care of. That wasn't the case at all. I very much appreciated the ease of service. Thank you!

Virginia was awesome. She helped me with what I needed extremely fast. Handled my concern in less than 5 minutes. I've never received such speedy service. She was straight and to the point. Her help is greatly appreciated. Thank you.

I had a billing issue and had questions regarding my account. George was extremely helpful in assisting me with my account--very polite and helped me in a timely manner. Excellent customer service and very professional. Would recommend to friends and family.

I wanted my own public records search and then needed to cancel my account to avoid future charges. Peter was able to efficiently assist and closed my account as directed. I appreciate such a friendly and quick response to my request.

Shirley was extremely helpful, and quick to help and resolve my issue. She confirmed that a confirmation email be sent stating that my account has been closed and there will be no further charges. Thanks again for the timely response.

Shirley was able to assist me in cancelling my monthly subscription. Though the site should have been more clear that there would be a monthly fee. I am hoping to get a refund $9.95 for the 2nd transaction against my account today.

I needed some info on a property I was interested in buying. The information was what I needed. But I didn’t realize I would be charged monthly so I contacted Public Records and they immediately took care of the problem. I appreciate the promptness and the help provided me on the chat. Thanks.

It was an Easy, informative, kind, and problem solved chat. I greatly appreciate the nature of the chat. I got exactly what I needed. I reached out for a refund and closure of my account. Thank you for everything.

Shirley was very helpful. I needed my account closed and a refund and she was able to process that within minutes. I only wanted to use the service for one time and I must have misunderstood the sign up.

Timothy was quick to help and there was no mess in solving my problem. They were attentive, answering the concerns with speed and accuracy. Thank you for providing. My issue was solved within a few minutes.

Mary was truly outstanding in handling the situation. She responded very quickly to the concern and addressed it in a clear, direct, and professional manner. From the moment the issue was raised, she demonstrated attentiveness and a strong commitment to resolving it promptly. Her communication was straightforward and helpful, making it easy to understand the steps being taken and what to expect next.

Support staff answered the chat super fast. I asked a question and they answered it quickly. No hesitation and my request was resolved. The information I was looking for was documented and then I was done with the reports.

My concern was handled with care. I had no idea what I was being charged for..I did go to your site and typed in names but I never finished my inquiries so I should not have been charged. The agent assisted me with care and concern.🙁

Quick response and provided great assistance with my concern. I was confused as to why I received a monthly charge. Margaret addressed my concern quickly and was able to solve the issue for me without complication. Thank you for your assistance.

Well, I know the search engine popped your site up. I was actually looking for the county website which I found and then your site snuck in. And it set up charges and brought forth names that did not concern me. I did ask for a refund and a check should be in the mail. I did not click OK and I don't appreciate pop ups sneaking into my searches. Carol the text in the box helper was helpful. Thank you.

Charges/fees explanation was not clear to me. Unaffordable for me. Charging me to download reports I have already paid for is usuary. I will not recommend this company to anyone I know. Very unfortunate & costly experience.

Charges for unknown subscription started showing up on my credit card. Reached out and support was able to quickly address that and promised a refund of the last charge. While support was helpful that deceptive subscription charges were completely unexpected and left much to be desired from this company.

Customer service Representative was very professional, there were no issues whatsoever and I highly appreciate their time and effort with assisting me with canceling the membership. I would recommend this service to friends, family and coworkers.

I didn't realize that a report was more than the $1 at the time of the pop up along me if I wanted to purchase the report. Then looking at my bank statement it was more than that. Contacted customer service and was refunded for the unexpected amount! Incredible customer service! It went through a bunch of questions with cost amounts which I declined all. So I was not expecting the extra cost. It was refunded, super company!

Very quick and efficient customer service line that solved my issue within less than a few minutes. It was helpful and accurate to be able to view my public records. Mine looks great so I don't need the service anymore. Not bad price either but I don't think they mention that they will bill you monthly. Just as a heads up.

Per the FAQ, I could have purchased just 1 record for $1. However, I was charged the $1 plus $9.95 (price for 10) and I do not want any other records. Live Chat was prompt and seemingly helpful. Account was easily closed and forwarded to customer service to get mailed a refund, not clear why card couldn’t be refunded. The record itself was not what I was hoping for, but informative nonetheless. I was really getting after property lines and I did not think record was accurate/detailed. Cannot zoom out on the map, so property lines did not encompass the entire property. And looking at adjacent properties, their property lines were clearly mapped out; however for the record I needed, there were no actually lines, just the adjacent properties’ lines.

The customer service chatter that helped me was quick and efficient which I liked, and she was able to cancel my account quickly without any issues. I'm also glad you guys still use human employees. Oh the public records I requested were also very detailed.

I was under the impression that my subscription had been closed but it hadn’t. Now it is closed and it was done very quickly and with respect. She was very knowledgeable and respectful. Thank you all with fixing my issue so quickly.

Due to budgetary constraints, I am canceling various subscriptions that I currently have. The customer service person was efficient and fast, helping me cancel my plan in a matter of minutes. Also, I was answered almost immediately upon opening my CHAT conversation.

Excellent site. Excellent customer service. I got all the information I needed from the company. I had a question and the representative was very helpful. The representative was courteous and very knowledgeable.

The report I received was informative and helpful. Customer support was courteous and responsive. I would recommend this to anyone looking to find driver's information.

Service was answered fast and completed as easily as possible! Only needed to provide my account information and simply tell the customer service rep what I needed help with and boom it was done! Thank you!

I do not want this service. Stop billing me ASAP. Representative was very helpful. Closed my account and assured me billing would stop. He was very prompt and professional. This service was not what I wanted.

Ryan assisted me, he was fast and polite. He responded to my chat request within seconds after I hit enter. If he really is a person and not a Bot, then I have to say he is a great worker and a keeper. Thanks.

I’ve worked at Meta for a decade and Apple and Salesforce and Slack. I’ve never, ever experienced faster and more capable chat support (on a Sunday no less) than what Nancy provided me today. 5 stars, she deserves accolades.

I found more than 6 months of charges in my account, and I thought I would need to fight to get any of that money back. I was absolutely wrong. Charles pulled up my info, cancelled the account, and processed a refund without issue. I have never had a more smooth experience with customer service in my life.

My concern got resolved immediately. Thank you! I had issues with being charged recurring even though I only authorized one payment and it got resolved and I am waiting on the refund now. And will await for the refund to the card or to be sent via mail.

All in all my customer service guy Gary. He was really good at what he does. Got things resolved real quick. Didn't take a long time to respond to my messages and you got things taken care of quick. Explain things in a way that was understandable.

The website was not helpful at all. It didn't get me any of the info I was looking for. But the customer service was fast and awesome when I contacted them regarding an unexpected recurring charge to my CC.

I had a very positive experience with Ryan, the customer service representative who assisted me. He was courteous, professional, and very helpful throughout the process. My refund was handled promptly and efficiently, and they made sure to keep me informed along the way. It’s always reassuring to deal with someone who is patient and genuinely focused on resolving the issue. The representative answered my questions clearly and made the entire experience smooth and stress-free. I appreciate the excellent customer service and the timely handling of my refund. Thank you for your help and professionalism.

Publicrecords.us was to provide me with a copy of my mother's death certificate. However, instead they: 1) charged me a $1 but gave me info on wrong person - same name, but different birthdate, despite having entered my mother's date of birth in part of the "required" info; 2) at same time as $1 charge went through, another charge for $9.95 went through for a "subscription"; I contacted publicrecords.us immediately, and they canceled the subscription, but did not give a refund; 3) because they would not accept the primary card I use for the $1 purchase, I had to use a rarely used back-up card; a few days later, fraudulent charges started coming in on this rarely-used card. Coincidence?

George was fast and helpful in dealing with my support request regarding my account status and billing situation. He resolved my situation quickly and politely. I appreciate his help and he should get a raise for how well he does his job.

I wanted to see everything about my house from its very beginning to the time I purchased it. The drawings are there, any permitting is there. Great source and very comprehensive reports and easy to read and follow. Customer service is extremely good with any questions and they deliver your results within minutes. Highly recommend this service.

My request were received and resolved with no issues. Steven was efficient and prompt with my account. I would recommend Steven to assist with your customer service needs. I requested a refund for my paid account and there were no questions or rebuttals for my decision.

George took care of my issue very quickly. He explained everything thoroughly and provided me with an effective solution. The website is a great tool to use because you can get results the same day in about 5 minutes. Definitely recommend people use this.

The reason I have not given a five-star is that somehow I was charged $5 numerous times and was unaware that there was any subscription here. But what I can say is that customer service is quick and efficient and the moment I mentioned that I didn't realize I signed up for something Donna immediately took care of the problem.

Stephen helped me resolve my recurring billing issue. Unfortunately, I did not notice/realize that there would be a recurring monthly charge when used your site last month. I imagine I am not alone.

Very Efficient, quick, kind. Great customer service all around. I was helped very quickly, efficiently and kindly. Very smooth process. Some services make you completed Ninja Warrior to unsubscribe. This was easy. Thanks.