PublicRecords.us Reviews

Pamela helped me close my account due to a recurring charge I wasn’t aware of. I thought it would take forever to get taken care of, but it was all over in 5-10 minutes! Super efficient & seemed to achieve what I needed.

I was able to get information I needed, but you have to call or chat with them to cancel subscription, otherwise, they keep charging your account. I spoke to Pamela, and she was very helpful in cancelling my account. Make sure to call or send in that chat.

Deceptive business practices, claims free then $1 then $9.95 plus the $1 with a billing cycle, the support did help and refund it fast, but it’s not ok the way they set this up. It makes it hard to trust a company like this.

I have been very happy with the customer service. They were very quick to help me solve an issue on my account. No hassles, just pure service. Sounds simple but rare these days. The report I received was very detailed and helpful.

I have to say the Customer service responded instantly like incredibly fast and helped me solve my problem. They did an absolute amazing job solving my issue. They helped me understand why I was getting charged and even refunded me the monthly charge as it was a one time report request.

Had an issue with a charge on my debit card. Agent was very quick to locate where the charge was coming from and assisted me closing the account to prevent future charges. It was a quick solution and although I won’t be getting a refund, at least I know it was not a fraudulent charge, and it won’t happen again!

I used live chat. Kevin was very helpful in closing my account explaining that I had not just paid a small fee for a one time use. I appreciate not only his help closing the account but in explaining what I had and would continue to pay for without his assistance.

Great service but realized I paid for a package and had been charged a monthly fee, didn’t realize this and decided to chat an agent, Peter I think. He was fast, responsive and direct. Thanks for the service.

I had a great experience with the service (Virginia) I received. The person who helped me cancel my membership was extremely professional, kind, and efficient. From the beginning, they explained the process clearly and made everything very simple to understand. What I appreciated the most was how fast they handled everything. The cancellation was completed quickly and without any complications, which made the whole experience stress-free.

George was extremely helpful, professional and fast. He immediately took care of my issue. Perfect resolution 👌! I hope his supervisors take note. Made the experience easy. I accidentally subscribed and he canceled it and gave me a refund.

I got charged (didn't know I would get continuously charged) and Patricia closed my account and gave me my $5 refund as a one time courtesy which is nice. It was a quick conversation and I'm appreciative.

Gary was knowledgeable, courteous, and professional. He resolved my issue right away and let me know when he was looking something up! Please give him a raise.

I called to ask questions about a recurring charge on my bank account. Gary helped me to resolve my billing issue and Gary was prompt and helpful with his resolution. I was able to get connected with Gary quickly and sent on my way. Thank you, Gary!

I did what I thought was a one dollar, one time search on a single license plate, but found an email charging me seven dollars. I contacted support, and was told that perhaps I had made an account selection without realizing it. I said that indeed I had no intention of setting up an account, and only wanted the one time query. The agent was friendly and very helpful, and refunded the unexpected charges quickly and without question. I also appreciated the fact that whenever there was a wait longer than about a minute, I got a note saying something to the effect of “I’m still here”, or “I’m working on it”. That’s a really good technique to make sure a customer knows they’re still connected.

CSR Stephanie was very helpful. She was able to help resolved my issue quickly. I discovered some transactions I didn't approve of. She was able to refund the amount charged on my card and close my acct to prevent future charges.

Ryan was a huge help. While chatting and helping me fix my refund issue, he was straight to the point, fast and accurate. I appreciated his swiftness and willingness to help. He was also informative with information I didn’t already know. Thanks, Ryan!

When attempting to bid on home purchases, I used Public Records site to make informed decisions. The site is accurate and extremely informational! Would highly recommend! When I had a question regarding my account, the agent Kimberly was quick and efficient. Kimberly resolved my issue with care.

I contacted PublicRecords.us regarding a charge on my credit card. I utilized the chat feature and was able to remove the current charge and ensure that I did not receive any future charges. It took less than 5 minutes. I was very impressed and pleased with the results.

I continued to be charged $9.95 for 2 months for accessing public record database search one time. I have no idea how it created a subscription since I paid the 1 time dollar fee. Rachel was kind enough to remove my subscription. Thank you.

Great service, got charged for a recurring payment, reached out via chat channel and they assisted me with cancelling so I wouldn't be charged again. Fast friendly service!

Shirley was quick to help and took care of my request immediately. To top it off, it was early morning and she was right on top of things! Didn't even have to wait to be connected to a customer service rep!

Ask to cancel my account after not finding the information out I was looking for. Canceled my account without question and received a confirmation number of the cancellation. Even though I didn't find the information that I was looking for, I found it easy to use the platform online, and the cost associated with the service was transparent. Overall, good service.

I had a problem with some of the upsell charges and a recurring charge on my account. Barbara refunded the charges I objected to and closed my account and promised there would be no further charges. I am very happy with this. Excellent customer service, thank you very much.

I received support from Thomas on the support team to help clear my account of my previous subscription. He was very helpful and fast, which I appreciated. I really appreciated how he was straight to the point and helped me with my situation in a timely manner.

Finding a reliable site for public records can be a headache, but PublicRecords.us is a breath of fresh air. The interface is remarkably intuitive, making it easy to navigate through various databases without feeling overwhelmed. I was impressed by the depth and accuracy of the information provided; it’s clearly well-maintained and updated regularly. ​The search speeds are fantastic, saving me a ton of time compared to other services I've tried in the past. It’s a professional, transparent, and highly efficient tool that delivers exactly what it promises. Whether you are doing due diligence or just curious, this is easily a five-star resource. I highly recommend it to anyone needing quick access to verified data!

David, the Customer Service person who helped me, created a very positive experience for me. This was my first time on this site and I was able to obtain more information about my property and the local area than I had ever thought existed. The report was very complete and David helped me to close my account as I only needed information on our own property and no other. Again thanks David for your quick and helpful response.

Kimberly from Customer Support helped greatly refund a charge that I was unaware of. I reviewed my bank account and noticed a charge for $9.95 authorized so Kimberly was able to help quickly refund that transaction and close my account.

The website was not very clear on the charges that were taking place. I noticed three pending charges on my bank account. I contacted the company through virtual chat and the agent refunded my money. I really think that's exceptional customer service.

The platform was super easy to use when I needed it. I was able to find everyone that I needed. It was cheap to sign up for. However, I do not want to pay a reoccurring $20 fee. Otherwise, everything was great and customer service was extremely helpful.

My first few interactions were not so great and could not close my account the with I'm out but my most recent with agent Patricia went very well. I couldn't even remain upset. They were too nice and helpful.

He does it awesome, I was freaked out because I couldn't cancel the subscription and the app was charging me more and more, and he do it in like 10 seconds haha. Love it. Thank you for everything. It really help me.

The support was wonderful and fast. Thank you to the team for the quick refund. Public records needs to work on transparency on how expensive it is to use the platform. $20 every two weeks was not something I ever consented to.

Patricia was quick and very helpful today in cancelling my acct. Thank you. She was speedy and accurate, very helpful and worth keeping on your team here. I would recommend you to other friends and family members.

Customer service was stellar. Quick and precise. When I got the information I needed I was able to start a chat online and cancel my subscription within 5 minutes. I would recommend this service to anyone.

I reached out about a concern that I had, and it was taken care of in a timely manner. I usually try and avoid things like this because the process always seems excruciating. But not this time. It was a quick, and professional interaction. It was a great experience.

Gary was very good at helping me resolve my issue. Your service was fast when I was trying to get information on my home. I would use again, if needed. Would recommend to a friend....

Very fast and helpful person that assisted me today on the live chat. The live chat was excellent and I’m very happy with the quick process!!!! I do not recall signing up for a subscription; however, it was extremely easy to cancel via the live chat. I also received an email confirmation, which was a professional way of concern, confirming the conversation and the cancellation of my subscription.

Using the site was indeed helpful. Then, when I no longer needed it. The closing of the account was simple and seamless. I truly appreciate that. Other places aren’t so simple. I used it for a couple searches that gave me all the information that I needed. Useful information. I am thankful.

The report was not as expected. According to the report I received, it stated that the car was still titled by original owner. She passed away 5/24 and through additional research on my own, I found out that the title had transferred from my mother to my niece. The car was to be inherited by me, not my niece. State records indicated that the vehicle was untitled and unregistered. Through PublicRecords.com, the report was very long and didn’t say anything with clarity. I was very disappointed.

Shirley was a tremendous help today. I used the chat feature to address an issue, she was Johnny on the spot. The issue was resolved and i could not be happier. Thank for for helping me resolve the issue.

I wasn't impressed with the site itself. The report I got was the same things I could get off my county court site. But the person that helped me with my cancellation was great. It took no time at all. With no issues.

Customer service stated they canceled account when asked. I have not had good experiences lately with other customer services (not yours) not doing what they assured me they did. I hope this person did.

I needed help with locating my account to cancel payment, but their customer service is topnotch and able to close it in less than a minute of me asking. The website is great while I was using it but customer service did not try to convince me to not cancel or anything.

I wasn't pleased with the results that were provided with the PublicRecords request but when I reached out to the customer service rep he took care of issuing a refund for the fact that I only authorized a charge of $1. But he made everything right with canceling the account and also took care of the refund.

A great site, thorough information, prompt and efficient customer service. I am very pleased with the results and got exactly what I needed when I needed it. I had tried another site first, and got absolutely nothing, been incredibly frustrated, and still out money. This is one is actually what it says it is. (BeenVerified, however, sucks and is a fraud. -_-)

Get customer service. I was able to get the detailed information I needed quickly. I was easily able to contact customer service when I needed their assistance with my account. I would recommend them.

I cannot vouch for the information available on this site. In my case it turned out to be not useful. The site does not make clear that there will be multiple charges, including charges weeks after your initial report is received.

Contact support so that I would stopped getting charged $5 periodically. Closed my account quickly and with no issues. Also was unaware that I would be charged continuously. Excellent job.

They were very helpful and extremely efficient. Handled my problem within seconds. Great help! Asked to have my monthly payment stopped and my new charge returned and it was done with no questions asked.

Quick and helpful support. Ryan closed my account and refunded me without any hassle. Great customer service experience, it was very easy and professional and I appreciate that!

I used this service on my own background when I was told about prior criminal records. Was able to prove someone with my name in CA is responsible. I was quite surprised that the only way to cancel my subscription is to use the live chat option. Chat was professional and quick responses were appreciated. I did receive a refund for the recent charges.

Ryan, was quick to assist, answer my questions and provide a solution. I didn’t why I was being charged and he was very quick to explain the reason and also offer a refund since I was not using the service.

Super nice, got straight to the point. No hassle. I appreciate the time they took to complete my situation. I will definitely be using this service again in the future. Thank you for the customer support and getting back to me as fast as possible. I will be telling my friends and family about this service in any circumstances.

The agent addressed and corrected my issue quickly. Hopefully the refund will come through in 3 to 5 business days and I won't need to follow up on this. The agent gets the 5 stars. Your company gets zero stars.

Customer service was quick and helpful with answering my questions! Greatly appreciate it. Was able to quickly look up information that I needed. Highly recommend.

I just reached out to get a charge explained and I was informed and they helped me out swiftly and nicely! They helped me with my account and my problem was resolved. They were very kind and if I had any more problems or questions I’ll be sure to reach out.

Chatted with agent and they were quick to respond and ask what they could help me with. I stated that I would like to cancel my ongoing subscription that I no longer needed and they promptly closed my account with little friction. After that I disputed a charge to my card that they looked into and immediately issued a refund. I am very happy with the speed and low amount of fighting this took.

Peter was amazing and very helpful. I am very grateful I was able to get my issue resolved. Peter was very quick and very helpful. My issue was resolved without any further delay. Peter cancelled my account as I asked promptly.

I questioned how to stop payments on my credit card and was pleasantly told that she could help with that. My account was closed promptly, I was given a confirmation number and asked if I was satisfied with her work? I was thrilled to stop my credit card from being charged $20 every month!

This website was awesome. Very helpful to get information I needed. And when I was done it was very easy to remove my membership not like other websites that make you go through hoops to get removed.

She helped me out with what I needed and has great customer service. I appreciate her quick response and speedy service in helping me get what I needed. I had more clarity on what I was being charged.

I had a small issue with a recurring payment, so I used the online live chat. The representative was very helpful and resolved my issue quickly. Great customer service, very efficient and friendly. I highly recommend their support team for any issues you might have. They truly go above and beyond to ensure customer satisfaction.

Just needed this service for one vehicle. They provided the info and I was able to cancel using the chat option. No problems, quick and easy!! Thank you. Seems to be very accurate, looking to buy a used truck and wanted to check the VIN for service records or accidents.

Great response and helpfulness....I hope I get the service and refund that was promised on the live chat. It doesn't happen often that you get a quick and helpful response. Thank you.

This was a quick remedy for a search. The system is easy to use, and documents download with ease. It just did not provide all the detailed information I was seeking, but a great system to use for a quick check.

Nicholas was fast and efficient and deserves a pay raise for his great support. If you are ever needing help with an issue do not hesitate to go to the live chat support. I had a few questions and Nicholas offered a solution.

There was an issue with billing and the representative did an excellent job in resolving the problem for me. He was courteous and took the time to look into the problem. I would recommend this site for searching for public records.

Today was the first time I used Publicrecords.us. I read some reviews of publicrecords.us online which were not encouraging but I went ahead with my search. The information was exactly what I was looking for. Then the billing - not what I expected. It was confusing and I felt trapped into something, but as instructed I contacted customer service and Russel, the person who helped me, was great. He straightened out the problem, was professional, and pleasant. I look forward to using your service again.

The service they provided was quick and easy. The information they provided was useful. Although I only needed to use their services one time the cancellation of future services was handled efficiently,

Quick and efficient. They found my account and took care of my problem right away. Best customer support I've had in a while. I didn't have to wait for a representative to join nor did I have to deal with a automated service. A human was right there helping from the start. Thank you

The person was helpful and assisted me with what I needed. She responded quickly. She fixed my problem and understood what I wanted done. I would recommend this service to others.

I contacted chat to cancel my account. Virginia was awesome and helped me. I had used your service and found it helpful also. But I did see a couple of ongoing charges on my card, so I wanted to stop the charges.

I am writing to leave a review of PublicRecords.us. I got the report I was looking for/needed in a very quick manner. I also want to give props to Ryan (customer service) who helped me with refunding some charges/service that I didn't sign up for or knew that I signed up for. Very quick and helpful.

Deborah was very quick and knowledgeable in the task I needed help with. She helped me in minutes. Amazing customer service. Thank you for your continued services and support. It is greatly appreciated.

I contacted wanting my account deactivated and it was done in under 30 seconds. Great customer service. Prices are crazy and I got charged almost 30 bucks just to get a record I can get for free via Google, but great customer service.

I had such a great experience with the public records customer service representative who helped me. They were kind, patient, and genuinely cared about making sure I understood everything. They walked me through each step and made the whole process feel easy and stress-free. It’s rare to receive service that feels this personal and attentive. I’m very grateful for their help!

Great and quick customer service. The charges for additional details in records, not so much. It may start at a $1 but it quickly racks up if you need anything else, or even just to get it as a PDF file.

Customer service support awesome team handle the situation perfectly and resolve my issues quickly and successfully. This team responds to your issues in a timely manner. This team is very courteous in their response. If you have a problem this team will resolve it.

Prompt and easy service by George in customer support. Thank you for taking the time to help me this morning George. Appreciate your help and support! Needed help with account and he provided reliable and quick service.

George was very helpful in locating and closing out my account for me today with great ease. I definitely appreciate an easy chat experience and George was successful in providing that for me today. Thank you so much for all your help, George!

Though I was upset about charges I did not agree or intend to, Anthony was very helpful and prompt on the chat by responding, closing my account and issuing a refund. Will probably not recommend using this site however due to the fact that I kept getting charged for something not agreed to.

Smooth quick response with results. Keep that energy. Customer service person was clear and concise. Service was easy to navigate. I would recommend and return in the future. The refund I requested was processed immediately. I am satisfied with the results.

I used the website to assist with purchasing a foreclosure. Receiving the information and closing the account was a smooth process. The information provided was informative and provided multiple important pieces of information such as sex offenders in the area.

I had a really positive experience working with Steven. He was patient, professional, and took the time to clearly explain so I fully understood everything. I truly appreciated his transparency and willingness to walk me through the details without rushing the conversation. It’s refreshing to deal with someone who is both knowledgeable and genuinely helpful. Thank you, Steven, for your excellent customer service!

Easy and quick refund. I had signed up and gained some valuable information but didn't end up needing the service and needed to cancel it, though I did not realize I had signed up for the subscription. They promptly refunded my money and it was a very easy process through chat.

Peter was super quick in helping issue me refund for continued charges on my account. I was continually charged to a account I only use for large bills and I noticed small $20 charges. Peter was great in helping delete my account and refund me.

I was able to get what I needed in a nice report. I only needed my one report so I needed to cancel my subscription. I was able to quickly do that through the chat box in a matter of seconds. Very convenient!

He was good with communication and fast to respond. I’m just writing this part because I can’t write no more than this. He did a good job. I’m happy with the service he provided. Why can I write a short simple review of something so basic. He did a wonderful job. He doesn’t need a full essay of how he did his job well and in a timely manner.

I just needed a record of my property so I could fill out a form that tells all property details (lot#, plot#, etc). I didn’t really need other documents so I contacted customer service to close my account. Less than 5 minutes and Robert had it done.

I spoke to an agent using the chat feature and was pleasantly surprised to find out it was a human being versus a bot. The agent was incredibly helpful and took care of my issue incredibly fast. Great customer service, thank you!!

I don't understand why a business that operates so underhandedly is allowed to operate with little to no repercussions. There was no text indicating that I would be charged a recurring $20 fee. If there was, it was somewhere that it was absolutely unnoticeable.

Representative was great and was able to resolve my issue at a great speed. Hopefully my refund will show up on my account soon. I was only in the chat for less than 2 min and he had already resolved my issue.

Didn't really get what I needed from this site and the continued charging was not a good thing. CS Ryan cancelled my subscription very quickly. I will monitor for next month. I was surprised that the amounts changed from 5.00 for a couple of months to 20.00 out of the blue.

I was helped immediately with my account being auto-drafted for an additional service, which I didn't need. Very fast and friendly customer service, you don't get that much often these days. I would highly recommend for anyone that needs to use this service.

I had an unexpected charge of 5 dollars and I think I was getting charged previously as well but didn’t notice so I reached out on the live chat and Linda was able to get things figured out and cancelled.

Going through the chat live and resolving my issue was quick and efficient and took little to no effort on my part. Wonderful service! As far as I am concerned - no need for improvement. Thank you again!

Good. They closed my account just like I asked. Very quick and easy. I very much appreciate it. Thank you so much Shirley. Have a great day And a wonderful week! I really much appreciate it everybody.

I was able to receive my reports and the agent was able to quickly assist me in cancelling my account to avoid any additional charges. It was quick and easy! It made the process efficient without the additional hassles.

It was a fair value and my account was easy to close without more sales questions. I was looking for marriage certificate on this individual tho...this either was not included or perhaps did not exist.

The service wasn't able to provide the data I was seeking, and I thought it was less robust than I had hoped, in terms of its searching capabilities. However the cost was low, and when I asked to have my account deleted the customer service rep. (Barbara) was awesome and took care of my request literally within a minute. That was nice. It's possible that maybe the data I was looking for just wasn't very visible within available public records, so maybe my expectations were off-base. Not sure.

Excellent service. Did just what I needed. If I want to use you guys I will again in the future but for now thanks for canceling my current account. It's what I needed. The agent was quick to respond to my chat messages and give me the solution I was looking for.

Customer support agent Amy from Publicrecords.us was incredibly helpful during our interaction. She possesses a vast wealth of knowledge and is remarkably swift in her responses. I am truly grateful for her professional assistance and expertise.

Richard did a great job in helping me understand why I was being charged $20 twice a month since last July. I suspect that there was fine print at some point that I didn't understand. Since I didn't use the system since last July, and since I don't even remember establishing an account, he issued me a refund. With the star system above, I would give Richard five stars, but I wouldn't recommend Publicrecords.us to anyone. Many thanks.

I received the info I was looking for and cancellation was easy. The report was good and customer service through the chat was quick and effective so I can avoid future charges since I only needed one time use.

I was getting a recuring charge to my card and could not access my account through PublicRecords.us because you didn't have my email address for some reason. Contacted the live chat help and they were able to locate my account and stop any further payments. Thanks.

So many times chats are difficult., unhelpful or indifferent, to chat with a real person who was prompt, efficient and courteous was a nice surprise. I wasn't sure where to go but Gary was there to help. Thank you for helping me Gary.

Customer service today was fine but getting to where I had to cancel. This has been the most painful thing ever. I couldn't reach the website. There's no place to cancel it on the website. I finally had to do live chat. I've tried for 3 months and finally just got it done today. But today's service was excellent.

The data is clear and well organized. The navigation is simple and easy. The way that you are charged is confusing. I didn’t know I was going to be charged biweekly and ended up getting charged more and more for. I ended up paying for 4 months of services when I only looked up one record.

The live chat feature was seamless and quick. I wanted to close my account subscription after finding what I needed. The customer service options including the chat feature was very helpful in ending my subscription at this time. Thank you!

I had a question and needed some assistance. The help I received was helpful and straightforward, which is one of the quickest pieces of help I’ve ever received from a long time ago. Would recommend if someone needs help from them.

Robert helped me so quickly. Only needed to close my account and he was very quick to respond and answer any questions that I had. Considering it’s the weekend, he did a wonderful job. 11/10, would recommend Robert.

Ashley was phenomenal in helping me close out my account without any issues. She also provided me with a confirmation number for my records. Ashley was very pleasant to converse with. I highly recommend this site for your public record needs. Their customer service representatives are always ready to help and quite knowledgeable in their work.

The person that chatted with me, helped me get my refund and cancel my account. But I was set on this monthly plan somehow without my approval, but that was not the fault of the agent I chatted with.

Quick and easy service. I needed to cancel this service and Samantha made this service easy to complete. I was surprised that there was not an option to do this myself but the online chat option was easy to use.

My interaction with the chat agent (George) was very positive. He was polite and responsive. I feel the information I received from the report was not very good and a waste of my money and time.

The site provided good information and when I needed to cancel Nicholas helped me through live chat. No issues at all. Great customer service. Would recommend this company if you are looking for good information and great customer service.

Used PublicRecords.us to locate pertinent information needed for a family member. Report was received and very helpful. Contacted customer support with a few questions about an additional charge and Nancy was very helpful with the matter by explaining the charge and what I needed to do.

I had a good experience with the Chat agent, very effective; however, the service was not as I thought, and then I continued receiving charges in the credit card despite having already canceled the subscription, things need to be more clear to understand there will be charges.

Efficient, kind, and attentive customer service which is much appreciated. You resolved my issue quickly and successfully and that is far and few between these days.

CSR made my request easy and seamless. Very easy cancellation and refund for surprise charges. Did not try to sell me anything or push back on the claims. Will use service again if needed. For some reason though your review program doesn’t like that I’m not writing an essay because my time isn’t valuable and my true words apparently aren’t either. So I’m adding fluff so that the people who would rather an AI robot filter for the responses they want and not my actual thoughts can be satisfied.

EXTREMELY misleading website. I paid $9.95 and it was my understanding that I had access to over 200 records for two years. I was charged $9.95 again 16 days later. When I got on the chat, I was told by the agent that I may have "accidentally" signed up for their bundle or something? Absolutely not. There is nothing on the website or my emails that states I would be charged 9.95 every 16 days.

Information was good, but couldn't find some specific things I was looking for. Only needed for a short period of time (week to two weeks), not an ongoing subscription that is overpriced for the same information every time.

I was very upset with a charge that was made that I did not agree to and when I reached out to customer service live chat, they handle my situation and quickly. They canceled a subscription I wss not aware I purchased and returned the charge amount back into my account.

Customer service person Ashley was very helpful. She was the only positive part of the whole thing. I kept being charged for no reason and wasn't using the site. I don't want to leave a longer before this experience has made me bump it down a few stars

I asked for help closing my account with David from Customer Support and he immediately closed my account. I also asked for help receiving a refund and that issue was resolved in less than a minute. Fast, reliable, and a great website for gathering information on old records. I used this website for help on finding previous owners of the house I currently live in. I was able to find them in less than 10 minutes.

There is a lot of information on this site. Although when first signing up you have to be really careful. I tried getting 1 report and some how was enroll in the monthly report package after selecting no. The site is not user friendly and I could not figure out how to get on and cancel the monthly report package. I had to use the chat for help. I had Debra. She was quick and very helpful and helped me with all of my needs. 1 star deduction for the automatic enrollment and lack of being able to remedy it myself before another charge.

Virginia took care of my issue very promptly. Thank you for your help. I didn’t mean to create an account and she was able to take care of that for me in closing my account. No problem at all. I just needed your services for a one time occurrence.

The help I received was more than adequate. The representative was prompt, courteous, and extremely helpful. I wasn’t expecting my situation to be resolved as easily as the representative made it seem.

Live chat helped me with my issue immediately. I was very satisfied with the results, I do not use the service often enough to subscribe and the live chat helped me get it closed. This review platform seems to be appreciating though.

I appreciate agent helping me. But if the website could be more clear on pricing that would be great. Because I was told it was a certain amount and they took more than what I was told. But customer service was fast and helpful.

Although I thought the process to cancel my subscription would be harder to complete, the response was fast and friendly. I let the representative know I no longer needed my account and they understood my concern and cared for it very well.

The one good part of dealing with these guys was the lady that helped me close the account. This was to be a one-off purchase, not a subscription. The records they sent me were not accurate at all and were a complete waste of my time.

The response time was quick, and my issue was resolved immediately to help ease my peace of mind. Communication was clear and easy to elaborate. No issues. If I need anything in the future, I will not hesitate to reach out.

Report speed and accuracy seemed to be solid. The upcharge and confusion over paid subscription made things a little difficult, but were easily resolved through a chat with a friendly representative. Even still, I would recommend this service to a friend.

I had an issue with overpaid billing and contacted customer service via chat and it was resolved immediately. The agent was reassuring and understanding and ready to issue my refund back to my account.

I was very annoyed to see charges I did not sign up for or agree to on my credit card, but the chat agent (Angela) was very helpful and resolved it quickly when I asked about the charges and requested a refund.

I was pleasantly surprised at the amount of information provided by this service. And when I decided to cancel, they didn't give me a hard time or try to upsell me on something I did not want. I will be using PublicRecords.us next time I need to look up information.

Thanks for your help today. I wanted to close my account permanently. You were able to resolve my issue quickly and I am happy with the service I received today. Thank you for your help. Have a wonderful day.

Stephanie was great. Quick and friendly. I was able get the reports I needed and she helped me with my account and when I needed assistance she was right there to solve my inquiry. Thanks again. I needed a report on my family's property to get information about loans and property value. I was able to get that as well as a list of people who have lived here in the past.

I did not realize that when I had requested a report for my vehicle that I was signing up for a subscription service. Fortunately, David, with Customer Support, was able to help resolve my confusion and close my account. Thank you.

Customer service was very helpful. However, I do think the site itself has way too many hidden or extra fees. I don't believe they are very clear about this. And the fact that you have to pay extra to see all of the information.

I was able to contact someone immediately. They were able to help me. They answered all my questions. And this was very helpful. Thank you again. I seriously can't believe you want me to make this really longer, now this part I have an issue with. I'm just trying to give you a review. Why does it have to be so long.

This website helped me a lot and the customer service was fast and easy. I was able to find the information I needed for my project. It was easy to locate and find what I needed to know. Right now I’m feel like I’ve said enough about this. Thank you!

Needed assistance to cancel my account and there was no long wait or any bull crap that normally happens with customer service. I will definitely recommend their help. I apparently have to continue going on about how quick and efficient these people are because this survey says my short and sweet paragraph is “too short”. Hopefully this little yap session now makes it long enough.

Paul was great. Made the process quick and simple. It's not his fault that the system prevents me from taking care of this myself since that would be the most customer satisfactory way to handle it but being put in this type of ridiculous situation, Paul shined. Thanks Paul.

Deceitful practices. The product offering did not match what was promised. I paid to obtain a plat of survey, and all I received was incorrect or unusable information. I will be fighting to get my money back. I will be adding this review in multiple platforms.

Be aware: PublicRecords WILL CONTINUOUSLY CHARGE YOU EVERY MONTH! The service is good, but it's not straightforward and clear that they will continue to charge you. So plan on spending time correcting this, if you choose to use this service.

I recently used PublicRecords.us and had a positive experience. After mistakenly signing up for a subscription, I reached out through their chat feature and was able to get the issue resolved quickly. The support team was responsive, professional, and made the cancellation process simple and hassle-free. I appreciate how efficiently everything was handled and the ease of communicating through their online chat system.

I had an issue with a charge at first, but customer service responded very quickly and resolved it right away. They were polite, helpful, and processed my refund without any problems. I appreciate how fast they handled my concern. Thank you!

I had the opportunity to work with the chat service on Publicrecords.us and had a good experience (which is rare in my experience). As I’d requested, I was able to get my billing issue rectified immediately. I was afraid it was going to be a nightmare but I was pleasantly surprised.

Steven was amazing and provided great customer service. He answered all my questions and went above and beyond to help me quickly and accurately. I was not aware of what I had purchased and clarified everything.

The service was helpful, detailed, accurate and It provided info I needed. It was easy to read and in the format I needed. I appreciate the ease of stopping the service as I no longer need it. My service support person was very helpful and attentive.

The agent was very helpful with closing my account. He was fast with everything. I'd give him a 10/10 for sure and also let my friends and family know about this helpful website. I got all the information I needed and it was extremely fast.

Was assisted by a representative named Ryan as I was unable to find the document I was looking for (a marriage license under my maiden name). I now understand I need to try again when I have more information. As today’s search effort was unsuccessful and no document was found, Ryan kindly refunded the payment I authorized. Very much appreciated!!

I came on this site to find a cousin that I needed contact information on. I was not able to find anything definitive, but it seems like it would be easy to find people in general. I don't think I had enough information to do a good search. I didn't realize that I would be charged monthly. I just did a chat and was given a refund and cancelled my account. I appreciate the prompt attention to my issues.

I was charged $9.95 twice in 2 weeks and there is no way to cancel online. There was no mention this was going to happen. I had to contact support to cancel. Russel, that I chatted with, was able to remove future charges, but this whole thing felt like a scam.

I was unaware I was clicking on an actual monthly subscription and not just a minimal charge for a 1-time search. It was very unclear and I received no confirmation of subscription at that time. 3 stars for the ease of canceling once you found out how after reading the fine print.

I was glad that the chat rep was well-versed in how to accommodate my request. They were well informed and able to to execute quickly and efficiently. Give them a raise, please. Additionally, I would like to express my disappointment - that the means to unenroll/request a refund was not immediately available via link or site navigation. I had to make those requests from the chat utility. Please consider this poor user experience as an opportunity to better serve your clients.

Very helpful. Realized my problem quickly and fixed it immediately. Didn’t ask too many questions, seemed very competent. I wanted to close my account and the agent closed it immediately and sent me a confirmation email.

I received good customer service when I requested a refund for the recurring charge and to end the recurring charges, but it was also very sneaky of them for having the recurring charges in the first place. I didn't see anything about recurring charges when I purchased 1 report (which didn't actually have the information I was looking for anyway), maybe it was in the fine print, either way, very sneaky and not cool.

I was very disappointed in the report I requested. The information was from 2020. I reached out to chat and was very satisfied with the service I received there. I was issued a refund of $18.00 as requested. The chat person was prompt, friendly and my issues was resolved quickly. I think it would be helpful if you let people know the information is not current.

It was very easy to handle my cancellation. This just because I don’t need it any longer. I did it through the chat option, it didn’t take more than five minutes to do it and the agent was very helpful.

I used the chat feature at 6am to request the automated payments be stopped. I didn't expect to have a live person on that early, even less of an expectation that my request would be addressed. Luckily for me, I was mistaken and Barbara took care of my request in a couple of minutes. Very efficient process

I believe my support manager was Andy. He was quick, attentive and very competent. I achieved instant results due to his great customer service. Where once I felt afraid to deal with PublicRecords again, I now feel confident I can return if I need. Thank you Andy.

Customer service was timely and very helpful! The representative answered my questions quickly. They were very informative and also offered to help further with additional information about their service.

I used Public Records to look up the history of a truck of mine because I was thinking of selling it so I used the look up VIN # features that the website offers. After that I have been used for it so I canceled the account and the chatbot was very helpful.

Refund was quick and support was helpful in resolving my concern. I didn't realize I signed up for a continuing membership. Matthew quickly refunded me and canceled the membership within less than a minute. Not exaggerating. I sent one message after he confirmed my account and took care of everything!

I needed one record for $1, I somehow signed up for a records package, I really gotta read the fine print lol! I saw that I was being charged $5 a month. I then contacted customer support, they got it canceled for me, no questions asked whatsoever. That's how I like it, if I want to cancel I don't want to have to go into why blaa blaa blaa. They attached a conformation number just in case! All in less than 5 minutes! Thank you!

I used the service in December two times $5 each. In Jan I had 2 unknown charges for $20 and same in Feb. You did fix as soon as I reported so I thank you for that. Hoping the credit appears on my account in the next few days as they said.

Gary was great helping me out. Quick, easy and friendly. I needed to take care of my account and a charge I got. And it was great help. Only took about five minutes to resolve my issue. I noticed a charge I was unsure of but Gary told me what it was for and how to proceed.

I am leaving my this review after I started a chat request and immediately was assisted not only with kindness but a Very quick response and solution to the issue I had. So I thank you again for such amazing service.

Yes! A 10 * service!! I asked for a refund, because I was wrongfully charged and Ryan, the representative handled the issue in 15 SECONDS!!! BEST customer service, EVER!!! THANK YOU!!! YOU GUYS ROCK!!!

I was looking for a website that could provide certain information I needed and publicrecords.us delivered. Simple to use and prices are reasonable. I did have a little issue with some charges, but they immediately rectified the situation. I will definitely use this website again.

The person that I chatted with it was awesome and very understanding. I have been blessed by this person. I am truly thankful for everything. This person has provided for me. I wish everyone in the world was as understanding as this person. Thank you to whoever it was that hired this person, they did a good job.

When I could not access my account through my email, I contacted the chat account. I was settled with Debbie and together. We found my account and we canceled the account so that I will no longer be charged. She did a wonderful job.

Did a fantastic job helping me get my account taken care of. I wasn’t sure of how to do this - answered my question quickly and efficiently. Would love to see more support like this with other companies.

I wanted to cancel my subscription and I was matched with Andrew who helped me cancel my subscription, fast and easy. I appreciate the fast and amazing service! Thank you so much for all the amazing help and I did enjoy using the service while I had my subscription, I just couldn't afford it anymore. Info was accurate and customer service would great. Thanks!

I signed up to get a report on my property and I didn’t realize that I was gonna continue being charged but when I use the live chat feature, I was able to have it resolved very quickly. Gary helped me out and was very efficient, very friendly and very willing to help.

The site was easy to navigate and quick to provide me with my information. My only. Issue was that I was subscribed longer than initially inquiring about my information and then had to contact live support to cancel it as I could never find a menu or way to direct me to a page to unsubscribe. Otherwise was overall pleased with the service.

While the assistance provided and the report acquired were fine, the fact that I needed to get in touch and seek assistance reflect on the poor explanation of the costs involved when acquiring the service. I would recommend improving on the description of the provided services.

Robert helped me quick and easy to cancel my subscription. Other than that, I used to website for one record and it was quick to view and accurate to what I knew before. Okay website, hard to navigate at first but easy to understand and catch on.

Used this to find an old friend but didn't read the fine print that it would charge me monthly after my first paid search. Nicholas squared me away and canceled the subscription immediately. Also got a refund on my recent charge. So that was nice.

The agent was quick to cancel my subscription as requested so I am giving thumbs up. The company itself is a scam and will put you in a monthly bill without giving you an option to just buy one property sheet. Read the fine print before you pay.

Live agent chat was very helpful! Got to me very quickly and resolved my concern due to a charge on my account. They issued me a refund promptly and effectively, had a wonderful experience. Thank you once again!

I bought a single report but was charged twice for the service. Apparently, there is a service that allows multiple reports, which I have no interest in, but was enrolled in. Your customer service fixed the issue and has promised a refund with very little effort, which is in line with expectations.

I noticed several recurring charges of 5 and 1 on my credit card under Publicrecords.us, I contacted them via chat and was connected to a live agent immediately. They processed refund and resolution promptly. Easy fix. :) Thanks!

I had a issue with a recurring payment. Did not realize it and when I spoke with Peter on live chat I had it fixed and taken care of in under 3 minutes. I received on record I wanted fast and quick and after there was another 5 dollar charge I did not realize I signed up for but thankfully they fixed it very fast.

Stephen did an outstanding job on my issue. I didn't realize I had registered for a subscription. He had me straightened out in under 2 minutes. I appreciate the quick response. Customer service is good, review app sucks.

Insanely quick resolution to my question. Impossible for it to go any smoother. Had a question I couldn't figure out on my own and Paul handled everything in a moment, received the email stating as such before we even ended that chat. Very cool.

I needed assistance closing my account and reverting a transaction, and the customer agent helped through the process. Virginia was kind and helpful, and quickly resolved the situation. Thank you very much!

Chat was very helpful and respectful. I was very pleased with the quick response to my request. I was worried I'd get the run-around, but just the opposite was true. Assistance was quick and friendly. I would give a positive report to friends and family concerning my dealings with Publicrecords. I was very pleased that my interaction with the chat was so easy. Ordinarily, online chat can be exasperating.

Very good prompt service. Answered my question directly and took prompt action. Assured me my solution was followed up with action by Public Records. Asked if I needed further support. A very smooth process without any confusion or frustration.

When trying to pull records the website explains there's a fee of $1 today, $10 every 15 days starting today. There is no option for a one-time payment and it's worded in a way that you don't realize you're being placed on a recurring payment. I also noticed that the website uses .us in its domain name instead of .gov. It is not a government run website although they're trying to get you to think it is. To me the obscure payment method and the obscure domain name for the website is is too close to a scam for me to trust the website and I left the website before making a payment. There's too many red flags on this website for me to trust it and I recommend that no one else uses it either.

I needed to cancel getting charged, your customer support person took care of it immediately. Problem solved. You should let people know that there is a reoccurring charge if they use your service.

The agent was very responsive and helpful. What was important to me is how professional the agent was with helping me with my issue. Thank you. He was really thorough and detailed. I appreciate it!

Super fast and super helpful!! Resolved my issue without having any unnecessary back and forth! Would be even more helpful if you made it a bit more clear about the monthly payments/subscriptions but love how fast and simple it is to cancel it!

Excellent help today answering my question about a recurring charge and representative suggested a solution that I am happy with. I sought a property report, and I noticed a recurring charge on my credit card. I asked if the rep could see if there was a possibility of further charges. The suggestion to close the account was made. I agreed and our transaction was quick and complete.

A lot of the information in the report was incorrect. A recurring monthly charge of $5 happens and I didn't knowingly sign up for that. Canceling was easy through the site chat but this needs to be more clear to users.