PublicRecords.us Reviews

Cancelling was easy and quick. Perfect. I came with a question and it was solved. Cancelling my account was very easy.

I had Amy talking to me through the chat today and she was great helping me with my issue. I wanted to cancel my membership because I no longer need it and she was very polite and fast while assisting me. I liked the assistance.

Barbara was an excellent agent for your service. Quick response and resolution. This is how business should be done! However, I did not find anything that I was looking for on the site. Found it very difficult.

Was helped by a fast and kind person. Very satisfied. Listened to what I had to say and responded quickly and professionally to solve my issue. Thank you! I will recommend to people I come in contact with who require this service.

Originally signed up to check my property. Was charged a 9.95 a month. When I signed up, I didn't realize the charge would be monthly. Chatted with Nancy about it and she closed account and refunded my 1 month back. Thank you and have a blessed day.

Account assist person, Nancy, helped me with my account issues in an efficient, speedy manner. Interaction was professional, courteous and solved my issue. As soon as I entered the text into the chat bubble, she responded immediately and resolved my issue in no time at all.

I subscribed to this, thinking it would give me good results. Some of the information was accurate, but it seemed some was not. I also couldn't find the info I really subscribed for. Maybe it was user error and not using the correct terminology, I don't know.

I was on the website trying to retrieve court records for my divorce, but instead I pull all other records not for me as my person. I ended the process and Mr. Charles ** explained to me the procedure on closing out accounts and assisted with helping me pull up and locate files and making sure my account was ended and closed. He was very knowledgeable, willing to assist and friendly customer service.

Expedient service, all issues resolved on first contact. My account was closed as requested and charges credited for unused period. It was a pleasure to work with Peter. Thank You.

Steven on the chat service is excellent! I reached out via the chat service, and he met my needs instantly and competently. I also found the service useful and easy to use. I am highly likely to continue using the service whenever I have need of it. Thank you!

I had a problem with a charge I did not authorize, I did not have to wait long to receive an explanation, and resolution. I opted to close my account and ask if I could have a refund. This person did just that in the most timely manner ever! Definitely giving a 5-star review. Expanded service!

I had an accidental charge and the agent that assisted me, named Ronald, was prompt in taking care of resolving my concern.

Jerry in the chat was very helpful to me today. I appreciate his quick, friendly service. I found the information I was looking for, and he was able to close my account quickly and easily. Very good service!

Steven from customer support was very quick and efficient in helping me close my account. I had not realized there would be a reoccurring $20 fee for simply having an account, as this was never stated in making an account.

Jerry was super helpful and took care of my issue promptly with great, friendly communication. Jerry provided great customer service and received an email confirmation right away. Thanks Jerry, I appreciate your good customer service!

Ryan was very helpful and polite. I needed help with my account and he knew just how to assist me. If I ever need to obtain any information in the future I would hope to encounter him as he was most helpful.

I had an issue with a secondary charge I was unaware was required, and it was quickly refunded and the issue was resolved. I went into the conversation thinking this might take a while to understand the issue and resolve it, but it was very quickly handled.

I had $88 in unwarranted charges to my bank. Amy from customer service was able to identify the items and get the erroneous charges removed. I had initially ordered one report, which was processed correctly and in a timely manner, but somehow other charges inadvertently hit my account as well.

To my surprise, was able to find all the info I needed. Canceling my membership was extremely easy as well through their LiveChat option. I did not need to call or send an e-mail in writing like so many merchants demand.

Great Experience!! Person was very patient and accommodating. Thank you so much for the help.

Paul was helpful in getting my account corrected. He listened to my concerns and worked quickly to fix the issues. He deserves commendation for great customer service. Thank you for helping me with my account.

I purchased a report for one property and was charged $20 for a package, instead of $1 for a single property. The customer service chat function was able to fix this error and arrange the refund. Very easy to resolve the error.

Margaret was excellent at helping resolve my issue with a charge on my account and has reassured me my issue is resolved. I love when people know their job and take care of customers like me who have questions.

I used their service and paid the fee for the needed report. After, I was charged with a reoccurring $20 fee that i was unaware of. After reaching out to this company, they swiftly and easily refunded me and my issue was resolved. I would definitely use their service again.

I spoke with Amy, very fast efficient service. I used this service to do a property search on a future investment property, it was very easy to navigate and found the answers to my questions. Rest assured, if you need help from customer support the response time and resolution was very fast. I would recommend this service.

Called for a refund and to cancel, as I was being charged several months and not using the service. Ryan was amazing in helping me complete these requests. He was courteous and quick in accomplishing my request.

Patricia was fantastic! Patricia was courteous, professional, and quick. I want the company to know that she is awesome. I just want to make sure Patricia is appreciated.

I’ve had a great experience using this public records website. The platform is easy to navigate, and the information is organized in a way that makes searches quick and efficient. I appreciate how reliable and detailed the records are, which has helped me find exactly what I needed without unnecessary hassle. The process is straightforward, and everything feels secure and professional. Overall, it’s a dependable resource that saves time and provides peace of mind when looking for accurate public information.

Pleased with the information provided.The information was thorough and when I requested cancelation via a live chat my request was honored promptly...pending review of my account. I keep getting a prompt to say more; however, I've no more to say. Thank you.

I was pleased with the service and accuracy of my report and the live chat was excellent. It was all very easy to use. If I had to complain it would be with the menu. I wanted permit information and had no idea where to get it from.

Great information. Extremely helpful and informative. I was impressed with the details. Patricia was very helpful. She was kind and friendly and was able to help me with all the information I needed.

I reached out today because I had to get a refund and account closing done and it was handled very professionally and quickly. Samantha deserves a bonus for how amazingly she does her job. Very satisfied with the help I received today.

Was able to achieve what I wanted in a quick manner. Didn't have to fight through anything about the account being used and sorted out what was needed much faster than expected considering the nature of the problem. They were able to get me a refund and close the account without issue.

Anthony was incredibly helpful in closing my account today. I noticed a recurring charge on my bank statement that I hadn’t expected or remembered opting into. He assisted with closing the account and refunded the most recent charge (though not the March charge). That’s fine—lesson learned to read the fine print more carefully next time.

I needed the service a brief time and failed to cancel. Once I realized the recurring charges, I logged into the account. I requested assistance with canceling through the chat system. The response was quick and no back and forth to encourage I keep paying. Thank you.

I might accidently chose the wrong package when I first used Public Records US. And today I reached out the customer support and explain the unexpected monthly charge. The support agent Ryan showed understanding and great patient and helped me to close the account then get refund. It is very smooth and efficient process. I really appreciate!

I tried the site and it did provide a lot of information, but not what I needed. I chatted with Customer Service, Ryan, and he cancelled the account right away so I would not be further billed. Ryan did an excellent job and I was pleased with the service.

Very good customer service. Amazing experience while going through a very difficult situation. Everything was handled in a very prompt and efficient way, no issues at all. I would absolutely recommend!

PublicRecords worked well for me. I wasn't able to get the info I needed, but that wasn't the fault of Public Records. Their support team was helpful and efficient. A great company in my opinion.

Customer service guy Tim was helpful and responsive. He addressed each of my questions and I resolved my issue within 5 minutes. Assuming the refund goes thru, this will have been the most painless experience with a customer support agent.

I reached out to close the account and stop any future auto-pay drafts. Stephanie assisted me through the chat. She closed my account and stopped any future drafts in under 15 seconds. WOW!!! Very efficient. Quick, easy and painless.

I had an unexpected charge on my account and contacted customer support through live chat. The agent was very helpful, polite, and resolved my issue quickly. My subscription was canceled immediately and a full refund was issued without any complications. I really appreciate how fast and smooth the process was. Thank you for the assistance.

I signed up to review a property, and accidentally signed up for a monthly service. The customer support was so very helpful, and the report I had purchased was accurate and helpful. The customer support was very quick to respond to me and they were very kind and wanted to help. I love the chat option.

I did not mean to get a subscription. It was easily cancelled with Stephanie on live chat. My review will change if my card is charged again. Cancellation only took a few minutes, and Stephanie assured me I would no longer be charged.

Please give her my kudos on this request form.

Customer support was very helpful in getting my subscription canceled and a refund for the unused months I was charged. Barbara was kind and quick. Thank you. I would recommend this service. Just be aware of the continuous monthly charges!

They have a sneaky subscription model. Like every other complaint here, I only wanted to use their service once, but they secretly signed me up for a subscription plan, or as they put it to justify not notifying me via email every month, an installment payment plan for a package. When I went to their website, I couldn't even find a way to see if I had a subscription. The only sign that I had one was a monthly charge on my bank statement which I only noticed a few months later. Yes, they promptly issued me a refund, but I can imagine based on the 100s of resolved complaints on the BBB website, there are probably 1000s of people who are unwittingly paying for a 'subscription' they never signed up for. If you had a similar experience, please join me in giving a low star review.

This individual was very quick in helping me to address my issue and they were also very kind of thorough in doing their job. I do recommend them to help any individuals needing assistance in the future.

It was a good service to have for more than one thing. I had to cancel my account because I noticed a charge for 9.95 and David was helpful in closing my account and issuing a refund. Great, fast customer service

Bought 1 public info request and they auto signed me up for a subscription renewal charge without telling people that is what they’re signing up for? Scam. Rachel at customer service was good in helping me cancel this fraudulent subscription service.

I was being charged for public records that I didn’t need anymore. Asked how to cancel this and she helped out, very smooth, no waiting, very helpful. She canceled the account for me and made everything really easy. I will recommend this app.

I signed up to Public Records to access one person and didn't realize I'd signed up for a monthly charge of $9.95. The live agent, Nancy, was kind enough to close my account and issue a refund of $9.95. Thank you!

This experience was a good one. I was able to receive the records I needed and was able to delete my account when I got ready. I did not need to go to any other sites to receive additional information.

Maria was amazing, she was very patient with me even in my frustrations. She handled me with grace and care. 10 out of 10. She guided me on the process and I needed that, telling me where the fees came from and how she could assist in seeing where I went wrong. She also was able to help me locate a duplicate account that I didn't know I had and that helped resolve my fees.

Amy was helpful in the chat session and I received my refund for the errors in the charges that I didn't sign up for. Again, Amy's customer service as great. I can not recommend Public Records.

Very fast response and cancelled my account quickly. Very satisfied with Steven's service. Thank you for your help Steven and excellent work getting my issue resolved quickly! In the future I will have so resolves from using PublicRecords again due to Steven's assistance.

The service provided me with the reports I needed, which helped me resolve a dispute with detailed information. And when I accidentally signed up for recurring payments, they refunded me back the full amount promptly.

Surprisingly easy to cancel subscription thru the chat option. Only had to state objective one time and George said, "Just a moment, please." Next said, "Your account is now closed and no more charges." Whatta service. Thanks.

They made my experience very nice… easy to explain my problem and very rapid respondence to a solution. They seem to be a very good company with kind employees. They do a very good job at taking care of their consumers… I would recommend this service to anyone needing help with looking up their records.

The site worked as I would hoped. I was able to find out everything I needed to find out. When I was ready to cancel the account, they were quick and did not make me feel uncomfortable doing it. If I need record services again, I will be definitely returning to PublicRecords.us.

Although records found were not very useful, prompt refund and cancellation of subscription after I found out I auto subscribed by mistake. Good customer hotline service. Will recommend....

Was very friendly and helpful. I had signed up for one time use and they said perhaps I chose wrong option but still refunded one charge so I was satisfied. I don't need to write an entire book about the experience. It was brief but I wasn't gouged for pricing more than I should have been.

I needed some info about my property's deed. I logged on for the first time to PublicRecords.com. It only took a few minutes to get the reports I needed and it was inexpensive. Also, I used the chat function and was helped right away. Thanks!

Quick response and helpful all around. I was overcharged, and I used the chat to contact someone for help. It took less than 3 mins to get connected, give my information, and a solution to be delivered.

This service will charge you without explicitly stating what you have subscribed for. Disappointed by that. It was one dollar for the report, but somehow I don't even know I got charged 9+ biweekly. I did not have emails saying what happened, what I have subscribed, just started getting spams of sms.

Horrible site. Thought I was signing up for a one-time deal, then they kept charging me $9.95, three times before I noticed the charges. The information I was looking for was found elsewhere on a free site. If I could give them 0 stars, I would.

Russell was very helpful and helped very quickly. Russell was very helpful and helped very Quickly and completed my request immediately. I appreciate the help.

I wasn't aware of a charge and the operator helped me get a refund. Very happy with the customer service! She explained what the charges were and why so thank you for understanding my ignorance. I didn't find what I was looking for and the operator explained everything to me and offered help in whatever way they could. Thank you so much for your professionalism.

The website was useful until the price kept adding up as you look for more information on someone. I only wanted to find out things about one person, just a quick view, but I kept being charged afterwards.

Quick, friendly, and efficient service. Very helpful. Would highly recommend this service to anyone looking for publicly available information. Thank you. Not much else to say about this service, other than product is as advertised. Thanks, again.

I feel like I was scammed. In most areas of the country, public records are freely accessible. Searching for county records I stumbled upon this site and fell for the charges. I learned from that experience and cancelled my account only to find that this company had charges my credit card for “reports” after my cancellation. Intent on contacting the company, I engaged in a live chat with a representative and he politely responded to my concerns and reversed the charges after my cancellation date.

My support experience was professional, quick, and successful in resolving my issue. I was incorrectly charged and Ronald immediately found my account and issued the proper refund. It all took under 1 minute, which I greatly appreciate.

Needed a subscription cancelled and refunded. Agent was very prompt and courteous. Did exactly what I asked and gave me all information needed to check on refund. Makes me feel assured should I need to use this service again, that I will receive the same level of customer service.

Great customer service, I appreciated he understood my situation and as soon as I told my concern, he took care of it, also the website is not very clear, you should put you will be charging people more than what it says.

Margaret - Customer Support was very helpful. The report's value to a homeowner is questionable. Also, trying to view the report locked up my laptop. I was not able to stop whatever was happening, presumably Acrobat processing the PDF, and had to restart my laptop to regain control.

Nancy helped me with my account through the chat app. Quick, easy, and painless considering how difficult it can be to make a secure cancellation request over chat. This was a simple request.

Great conversation with Nicholas, he was able to resolve my issues quickly and effectively. In the future, I would think that the information and payment methods would be fully disclosed and able to be refunded without having to call in for mistakes.

I was pleased to recieve excellent service from this Provider. I hope to use this service again in the future. I forgot that I had an active subscription and I decided to cancel the service. The agent who helped me did in fact help cancel my subscription to this provider. Thank You once more.

All of my questions and concerns were taken care of when I reached out to chat support. It was fast and easy to connect to someone and my problem was resolved in minutes. Thanks for the help. I canceled my service and requested refund on reports I didn't ask for.

My current customer experience has been so grateful due I was solved in regard my concern, the representative was very useful and I was solved quickly, I appreciate their accurate customer service. I downloaded a wrongly a package report as new accountholder, however I no longer needed this report and I reached out the customer service to get my account closed, so the representative solved my inquiry quickly and conveniently. Great customer service.

Donna assisted me expeditiously when it came to closing my account. Quick, effective, and quiet helpful. They were very responsive as well. Thank you a bunch. Also, the report that I received was very detailed down to the bone informative.

Jerry was extremely help and quick on getting me what I needed. I needed to cancel my monthly recurring payment but couldn't figure out how. He was able to quickly solve the problem extremely quickly. Great customer service!

Carol was very helpful and resolved my issue quickly. I needed a refund for charges I wasn't aware of, and she took care of closing my account and issuing the full refund without any hassle. She was professional, responsive, and kept me informed throughout the process. Great experience — thank you, Carol!

They were quick to help me. They were professional and very polite. They were able to help me close my account. I wish all customer service employees were like this. Thank you again! I would definitely come back.

I wanted to close my account and had no difficulty in doing so. Using online chat was easy and user friendly. If I wasn't talking to AI then I'd like to thank Patrica for the help. There was an unsolicited charge to my card that I didn't authorize. All is well and the follow up email was welcomed.

Everything went great! I was able to get the help I needed.

Timothy was very helpful and was able to get my issue resolved immediately and without any hassle. I appreciate the willingness to help and take care of my needs. I wanted to cancel my account and be refunded as I didn’t realize it was a monthly charge.

Terrible. Beware. I think their positive reviews are fake, possibly paid for. I had a terrible experience with chat customer support. Just endlessly repeating herself/himself. Then a person on an actual customer service phone call get pretty darn snarky telling me how credit card statements work. And that my refund that was allegedly sent and should process in 3 to 5 days is now going to take 60 days. Hahahaha! Because of the way banks work. I told her I would be sure to alert Bank of America to their imperfect system of processing refunds when I am on the phone disputing their charge. Do not believe many or most of the positive reviews you see.

Anthony took care of my problem in less than a minute. He was great. I had a recurring charge and he was able to handle it in a timely manner. That why I’m leaving a 5 star review.

When I chatted with customer service to close my account Helen was helpful in closing my account. I didn't need the public records anymore and the ease of her help made it so much easier. If needed, I would use this service again.

Took two minutes, not even. They had my problem solved. All I needed was a refund and to shut down my account. They solved both in no time at all. 10/10 would recommend. Not sure what else to say here so now I'm padding the word count lol.

I had an excellent experience with their customer service department. Her name was Margareth. Although I initially encountered difficulties opting out of the service, the live chat team responded promptly and resolved the issue efficiently. 10/10.

24/7 text chat support was quick and to the point with resolving my issue of cancelation of recurring billing. Mary was very helpful!

I had an issue with a charge on my account, and the team was professional and addressed my concerns. They explained the process and reversed the charge in question. They understood my concern about how the price was misleading and offered the right resolution.

I ordered this service by mistake. I went to the website, An option for a chat came was there!! I stated I would like to cancel ASAP. My subscription was cancelled right away. Inquired why I was charged twice. The person asked if I would like it refunded, I said yes. The amount for 1 charge is in the refund process. Very easy, no fuss at all. Thank you!

Ashley did a wonderful job assisting me with my concern. She was really fast in service and clear in communication. All my questions were answered thoughtfully. 5-star quality support. Thank you so much. Would recommend this service to anyone.

Fast and efficient service. Problem solved in moments. Much appreciated. The agent knew exactly what the problem was. I hope that the website service people would clarify when recurring charges are going to happen by asking "do you know if you check this box you will be charged $9.95 monthly until you stop".

Great site, price was okay even though it was hidden charges I was not told about. But when I chatted with the agent they canceled it and it was fast and easy. If I wasn't charged multiple random fees it would have been great.

I got what I needed in a timely manner and it was easy to close my account. I would recommend to family and friends or coworkers. The only thing was it was missing something I was looking for in particular that was not there and it also had a lot of records that were not mine.

The attendant was incredibly kind and attentive — they resolved my issue in record time! In less than 5 minutes, every single one of my questions was answered clearly and efficiently. I couldn’t be more satisfied with the experience. Truly outstanding customer service! His name is Anthony.

I was able to get the info I was looking for. The live chat is an awesome tool! The customer support was fast, knowledgeable, and very accurate. They were quick to help me and resolve my issues! Or guide me where I needed to go and what I needed to do!

I got the information I wanted, but was confused on the amount I paid. I thought I was paying $8 for my home's public record, but then it was $28. I reached out to customer service and Barbara was very helpful in clarifying the charges and helping resolve my concerns. Thanks!

I experienced quick and efficient customer assistance in getting my monthly subscription canceled and my account closed. Great customer service and terrific website in providing chat assistance. I wish I had been more careful when first accessing the site as it was never my intention to sign up for a monthly subscription at a cost of $9.95/month.

When signing up, it was very unclear that this was a subscription based system. I thought the $9.95 was simply to pull a single record. However, the customer service team was incredibly helpful in getting this sorted out for me.

Shirley was very helpful, precise, and professional. I was very irresponsible with my payments. I did not recognize it sooner. But she was able to pull out my records and give me a considerable amount of the refund since I've never used this service since its initial purchase on November 2025. I'm very sorry for the inconvenience.

Loved the site and had a great experience while I was using it. The interface was easy to navigate, and the features were reliable and helpful. I am no longer using the service, but I appreciated the overall quality and consistency it provided during my time with it.

I only needed to access my property record once. Did not realize the site has been charging me monthly. I wish it was clearer for charge rule. I reached out customer service and the person helped me closing my account. It was fast and professional.

Reached out through live chat for issues on account. Excellent customer service, immediately resolve my issues. Reached out through live chat. Easy to use, no wait time, pleasant, helpful and efficient Representative. Very satisfied overall.

I was being charged monthly for a service I did not realize I signed up for. This was the easiest conversation with a help chat. Simply provided my details and they were able to cancel my subscription. Thank you for your quick service.

I had an excellent experience using PublicRecords.us and was genuinely impressed with how easy the entire process was from start to finish. The website is user-friendly, well organized, and simple to navigate, even for someone who is not very tech-savvy. I was able to search for the information I needed quickly without wasting time trying to figure out confusing menus or complicated steps.

While the option to cancel should be on the website or personal account/portal, I was pleasantly surprised when the live chat canceled my charges as quickly and as easily as they did.

Peter was great with assisting me resolving the problem I was having with my account. He was quick with rectifying my issue and I was done within minutes. Thanks for the assistance, I really appreciated it

This service is a total scam. Looks like a one time offer. Then they charge you bi-weekly for a subscription. Avoid at all costs.

Accidentally paid for service and was given an immediate refund....

I didn’t actually use the service as intended. I thought I was only paying a $1 charge for a report but was charged an additional $20. I contacted support and was immediately refunded. So based on their customer support I would suggest using this service. They will make it right if you are not satisfied.

The service was good, even though I didn't find the information I was looking for. But the subscription info wasn't clear up front, and I didn't see an option to not subscribe. But the online chat agent is very helpful in having my account cancelled to avoid any further charges.

This was very easy to use and accurate to use. Customer service was very helpful and took care of the issues I had. PublicRecords was very helpful for the information I needed. I will recommend this service to anyone who may need it.

Contact was quick. Issue resolved in 5 mins. To the agent that assisted me, keep up the good work. I told you the issue, you resolved it. Did exactly what I asked. Thank you so much and more power to you.

I was doing a search on my county website for information about getting a copy of my marriage license. I downloaded a form to fill out and was charged $20. I've never downloaded a copy and rarely do searches on the county website so I was shocked at this charge. I contacted chat, explained my situation and was refunded the $20 fee.

Documents were received timely. My only issues was with the charges. I was charged more than expected but this may have been my fault for not reading everything carefully. Close my account to stop charges.

Even though AI, their chat service for support is very responsive. My request acted upon immediately, very please - good service, good website, good data access. All in all, a good experience, and should I require additional services in the future, this would be the service I would choose.

So I had an issue where they charged me 3 times in less than 1 month. So the person helping me was quick to answer my questions close my account and refund my month. They did a great job. I noticed that what I thought I signed up for was a 1 time background check instead it became a payment of a $1 charge plus a total of 3 separate $9.95 charges on my bank account. They fixed it by closing my account and refunding my month so yeah that's fixed now.

I accidentally clicked options I never intended to. My car was totaled in another state by the other party. So I’ve been stranded for over a week. The account specialist corrected my mishap and gave me a refund. So thankful.

Very helpful and productive and useful in searching for records making it easy and affordable. It is a convenient way to privately search for records. It was recommended by highly qualified detectives and investigators proofing positive results. I highly recommend this site to use for gaining information on someone you wish to know about their background history.

Kevin was extremely helpful with all the questions I had and took care of my request extremely fast. He didn’t waste my time and was able to give me a refund. He showed above and beyond customer service and was very kind and considerate. Thank you for all the help today!

I needed to cancel my subscription and it was done with ease, speed and courteously. The only problem I had is that I did not realize it was a subscription service. That should be shown up front when asking for the provided information. However, I will join again if the need arises for the information that they provide as it was easy to cancel.

I tried to use this site to get a copy of my divorce decree. Not only did I not receive my "$1" report, but my cc was charged twice in the following 2 weeks for $9.95 each time. When I called customer Service for an explanation, they just cancelled my "subscription". No refunds or explanations. This site was not helpful and charged me $20 for nothing.

I don’t realize it was an account. They helped me close and refund all super super fast. Quick, easy and painless. Will come to them in the future again.

Nora helped me close the account in less than a minute, which genuinely caught me off guard. The entire process was smooth, efficient, and surprisingly effortless—no confusion, no delays, just quick and clear action. It’s rare to come across that level of responsiveness, and it made what I expected to be a tedious task feel almost instant. She deserves a lot of credit for making the experience so seamless and stress-free. And honestly, if Nora isn’t human, then whoever designed and programmed her definitely deserves recognition for creating something that works this well.

It took less than 30 seconds to get my problem solved using the chat option. :) The communication was clear and easy, and I did not have to have a phone conversation with anyone. Just quick texts. Good customer service is the best part of any company!

Though it was an overcharge for something I didn't ask for the customer service agent hopped on it and immediately got me my refund back.. So thankful for people like this which all customer service and refunds were this quick when error occurs..

I made a mistake and didn't read the full terms of the contract. I only wanted one specific report. PublicRecords.us was kind enough to charge me for the 1 report and cancel the rest of the charges. Thank you Public Records!

Using Chat, Samantha was very responsive to helping with my issue. Nice work.

I was helped and refunded for misunderstanding the charges. I am very happy with this service as it was smooth and easy. I would have been very upset had they made me pay for this when it was not made more clear of charges.

I didn't expect to see a charge on my credit card for a subscription to a service I only needed once, but I did. I went to the website to try to cancel but there were no options to cancel. I used the Live Chat and Susan was able to help me quickly and easily and it took less than 30 seconds for her to cancel.

Ashley was most helpful! Responded quickly and addressed my concern. She quickly closed my account and issued the refund that I requested. I would use the service again. There is nothing else to add to this review!

The agent was prompt and immediately took care of my needs without any difficulties. Aside from the good customer service, I would add that the inclusion of subscription pricing is nebulous at best. I only needed one report yet ended up with some kind of $9.95/mo. subscription. The reason for my contact was to cancel that service.

Blessed amen, thank you, I love y’all so fatty helpful, honest, accurate. I’m happy with fast chat and fast refund, super helpful and supportive! Thank you so much team. I’m excited for y’all to help more people

Paul at customer support was amazing. I had an issue with a charge on my credit card and was refunded on the spot. Thank you for handling this issue and helping me out with the refund. Appreciate you taking the time to fix the issue with the payment!

Quick service just a lil messed up the website makes you subscribe for one report. But a quick live chat from Thomas got me canceled quick. Thank you. I didn’t really have any issues with the service and my property report looks great.

It was good, I found what up needed, and information was correct. I would recommend this site to anymore linking to information fact and sufficient. Thank you. The records needed were spot on with the state.

Service was fine. The basic version doesn’t give you much, in fact all the info I received was easily accessible for free on my state’s website. But the customer service was great. Mary on live chat was wonderful and they refunded a charge I wasn’t expecting. Would gladly use this service again if needed.

I was not told I was being set up on a subscription and they charged my card four times. Seems like a scam to me. When I reached out to support they said I would be charged every 16 days so I cancelled it.

Nicolous from customer support did a great job on responding to my request to cancel this subscription. It was an immediate and quick response. He asked the right questions, and had verified it was me before I had requested a change to the service. I had expected a one time use of the service, but I ended up with a subscription. I was really interested in it for myself not any one else. Thank you for your quick response and attention to this request!

Agent was most helpful in resolving my issue. Very polite and nice. Top rating for customer service. Thank you. Correcting my issue took well less than 5 minutes. Agent was very fast and got to the reason for my request immediately. I was incorrectly billed for multiple charges that I did not make and the agent corrected everything and issued an appropriate refund.

Sarah helped me and she did it with ease. She was kind and professional. There were no hassles and she connected quickly and fixed my issue promptly. Thank you for your help and making it smooth and easy.

I got signed up accidentally on the internet. I had a live chat with Nicholas and he was very helpful and kind. He was able to cancel my account and issue a refund quickly. I appreciate this kind of service.

Easy and quick service. I was incorrectly charged and it was remedied. Grateful for the ease of service. No headaches or long conversations. Quick and to the point. The customer service rep was good. Thank you.

Watch out, they say it’s a five-dollar initial charge for the review, I wasn’t even able to pull my records, and still been getting charged 20 a month for the last 5 months, 100 dollars down the drain. Deceptive at best.

I needed help and got a prompt response and an efficient solution to my problem! It took only a few minutes to get everything fixed and situation from when I first made contact. Awesome customer service.