PublicRecords.us Reviews

I wanted to pull a record and it was very easy to get. But I didn't realize I had a subscription charge to access records in the future. Once I reached out they were very quick to respond and help me with this.

Representative was quick and efficient. No issues. Records did not provide what I needed though. $20 is a ridiculous price for pretty much nothing. I needed a driving history or proof of initial driving record.

Anthony was very prompt and helpful resolving my subscription issue! Thank you! I had used the service as a one time deal, but still got charged for a subscription. Anthony got me a refund and canceled my account very through the chat feature very expeditiously!

Customer service is excellent. However, I cannot recommend PublicRecords from the aspect of practices. I did get a report, but, it had information for multiple people I did not ask for, similar name, but not exact. Furthermore, I was asked if I wanted the $1 report, but was charged an additional $20, now this may have been a misunderstanding on my part, BUT, what you are being charged for is NOT clearly identified. There should have been an itemized accounting BEFORE the option to pay, so the customer can clearly see what the total cost is and can make decision on the total amount requested.

The customer service was great. I got my cancellation and refund quickly. However, the fact it looks like a one time purchase and instead ends up being a recurring charge is highly misleading and predatory.

Great website. Worth the expense. They supplied up to date information and it was accurate. I would recommend you do a trial first then keep the subscription active and you can cancel at anytime.

Be careful and DO NOT Fall for the "only $1" service fee charge. They charged me the dollar and an additional $20 and when I tried to dispute it they said that it was part of their reports package. 🤣 Um, WHERE? Bunch of scammers.

This site is pretty decent, would be better if it gave a detailed breakdown of each room measurements. This would help with understanding how much living space you have and or moving into. By doing this it helps with the mapping out and planning of what you envision for your living space.

When I first used your service it was great and still is great. I will highly recommend your services to all of my friends and family. Customer service was very good with canceling my service that I used, I only needed to look up a vehicle that I was interested in getting and buying. I learned everything about it that I needed to know and there was no hassle in canceling the rest of the service it was great easy breezy. I wish everybody's customer service was like y'alls. Thank you so much and have a good day!

Raymond from customer service quickly canceled the account, and issued me the $20 first month payment within 3 minutes of opening the live chat feature. Raymond promptly sent me a text updating me that the account had been canceled, and the refund had been issued.

I liked the PublicRecords.us but it wasn’t as accurate as I’d hoped. I realize it takes information from a lot of sources and depending on the person, there may be things that get missed or mixed up. Overall I was happy with it and found it served my purpose well enough. It’s definitely worth a try. The customer service is very quick to respond and is very helpful.

I was only looking for 1 record when I logged into this website. I did not realize it was a monthly subscription. When I live chatted, the representative refunded my credit card and cancelled the account with no issues. Thank you very much.

Initially made my account to look into someone and check myself before a job application. Worked well for what I needed it for. Tried to cancel the subscription a while back and got charged again. Support closed my account and issued me a refund. Excellent response time and course of action.

It was easy to obtain and pay for the information I needed regarding a property I once owned. However, I did not realize that I was signing up for a monthly subscription service and was upset when my card continued to be charged.

I needed information on a specific property, and I received more than I could have hoped for. I requested a cancellation of my subscription and George made it very easy. He was very professional and I appreciated his help. I would definitely use this service again.

Fast and efficient service. Will recommend to others in gathering reports. Hopefully will be using for further requests and information. The service was very kind and helpful and quick to respond.

The site was very helpful in obtaining the information I needed quickly. I really appreciated the report I was provided. I used the chat function which promptly responded to my question and resolved my situation.

I just wanted one record and I was ok paying 1 dollar but somehow I got put in the 20 per month package but I got help in less than 5 minutes. Resolve that and to get my refund. Live chat was fast ....

Excellent experience!! I ordered a Property Report for the first time on your website. I was told on the site that the report would be $1. My credit card was charged $20 and then $1. I went to your Customer Service chat and asked Ashley what the $20 charge was for. She said "You were charged $20.00 as part of the report package, and a $1.00 one-time fee for access to our database." "Would you like to close your account and prevent future charges?" I replied yes and she promptly took care of it. Next, she asked me "Did I do okay helping you today?" I replied, in a joking manner, hence the smiley I inserted, "You could do better by refunding my $20." 🙂 Which she promptly did! That's what I call EXEMPLARY Customer Service!!

This website is intentionally designed to look like a government agency to trick property sellers. They were never transparent about their fees, yet they charged me four separate installments ($1, and three payments of $9.95) within a single month. When I contacted them for a refund, they only returned two of the charges. Be extremely careful—this is not an official site and you do not need the service when you sell a property.

I had forgot I had opened an account to gather information for public records, this morning I seen a charge. Since I no longer needed the account I started a chat and my account was closed in less than 5 mins. Thank you once again.

I connected because I was charged a fee after closing account. Rachel the CSR explained that the account was closed, provided the date the account was closed and the tracking number. My question was answered satisfactorily.

Fast and accurate. I found what I was looking for. Only needed it for a one time use. But I would use again if I needed to. And when I had an issue I went into chat and was resolved instantly. Thank you!

I utilized the live chat to cancel my account and the representative was very helpful, despite the fact that I had mixed up my email accounts. The representative assisted me in a quick and efficient manner.

Using your chat to resolve my issue was quick and easy. The Issue was resolved right away. All my concerns were addressed and I am satisfied with the results. I don't know what else to say other than very satisfied.

There was an issue with my billing and PublicRecords.us fixed it without any fuss. They took something I was expecting to be difficult and made it very easy. A great customer service experience. I will recommend publicrecords.us to others for sure. Thanks!

My experience was that I believed I was paying for a one-time service, and I apparently signed up for recurring charges. I received good and accurate information on the one search I needed performed. They refunded the unused service dates, which I appreciate. I think the cancellation policy could have been clearer to avoid the problem, though! That's why I took one star away.

Straightforward support, told them my issue and they gave me my refund with no issues or concerns. Very understanding support team, showing that they truly care about how the consumer feels. I didn't refund due to issue with the info they provided but rather the fact I couldn't find my information within the site. Besides that, for 21 bucks it's not all that bad for the amount of reports they give.

You need to state that customers will be charged $20 on top of what they selected. I was not happy to learn I was charged $30 when I only selected to pay a $1 fee and a $7 fee. The charges are not clearly stated anywhere before making your "additional" selections.

I had a great experience with PublicRecords.us. The service was very accurate, easy to use, and provided the information I needed quickly. Customer service was excellent, and even when it came time to cancel my account, the process was simple with no hassle at all. Hats off to the team for making everything smooth and professional. Highly recommended!

Amy was super helpful, give her a raise. She was fast and easy to talk to. Had an issue that she clarified and resolved in a matter of minutes. She explained a charge I was confused about and made the process easy for me

My customer service rep Maria was great. She was helpful and seemed to be understanding. The company, Publicrecords.us is not great. While on the chat with Maria, I looked up reviews and legitimacy of the company and while you deliver on the promise of providing information, you are deceptive in the way you charge for your services. There must be some very fine print in the agreement or more info below a "submit" button but I did not sign up for a subscription and I did not hit/check an "upgrade" button. Had it not been for a "final" reminder that my account was still active, I would have not caught this.

I was charged a recurring fee for continued access to the public records. I had only accessed the records to view one vehicle. I used the online chat to contact the website. I explained my situation to the customer service representative and was promptly refunded and my account was closed.

I was getting charged a monthly fee for some reason, but when I reached out for help, they were very quick and efficient. I appreciate the quickness and responsiveness to cancel and get a refund. They asked me for the full name and my account and as soon as I let them know, my problem and information, it was a quick cancellation and refund. They also were clear about why I got charged, but were quick to refund me.

Amy provided a great and quick response. The service was correct and complete. I will definitely use their service in the future. Thank you.

Sharon was extremely helpful with my problem and she understood my frustration. I like the chat feature, it was quick and easy. Again, Sharon was very helpful. I don’t recommend PublicRecords because it charged me $20 per month with minimal effort to explain it’s a monthly subscription package.

Quick, easy, and very helpful. I think this has been the easiest customer service I have ever dealt with. No deliberation, no unnecessary questions, just results.

Robert, Customer Service, had listened to the bait and hook charges (even though, I'd clicked "No thanks" to the $7 charges) and hit continue. He served with Honor. Thank you.

Took less than five minutes to resolve my problem, incredible.

This site when sign you up for a $21 subscritption and not notify you. Be aware. It will then send you a receipt for the documents you download, but nowhere does it mention you are signing up for a $21 subscription.

When balancing my budget spreadsheets I noticed a recurring charge from this site from a report I requested in February. Upon placing an inquiry, Debra was able to inform me of the recurring charges as an ongoing service I was not aware of. She quickly refunded me for the charges from after my initial request.

They will hit you for multiple monthly charges and make it very difficult to cancel. Not worth the search if you’re only looking for searching up a single person.

DO NOT USE THIS SERVICE!!! The website is designed to make you think you are purchasing a report, when actually you are signing up for a subscription service. You get no notice that you are being charged on a recurring basis. The only way you find out is when you check your financial account.

Anthony helped me out and deleted my account for me and issued a refund super fast, I didn’t think that I would be able to get a refund or it would be a hassle but he issued it with no problem. This website was easy to use as well but too many charges.

Ashley was wonderful to work with on the customer service side of things and she handled helping me cancel the subscription immediately and was a pleasure to work with. This service however is very shady and does not fully explain that a person will be billed monthly even when they think they are only trying to access a single document one time, hence the reason for the low stars. The company needs to explain the billing and recurring fees up front so people like Ashley don't have to deal with irate users.

The online agent was very helpful and helped me to get my issue resolved and was very pleased how they took the time to listen to me, the agent did amazing and would definitely recommend this to any family member or friend.

Virginia from customer service was very helpful. The actual experience with the service could be improved. I was charged significantly more than expected for a single report and discovered I was on a recurring subscription that I was unaware of until I found several charges when viewing my monthly credit card statement.

I was trying to figure out how to cancel a subscription for a report package and got matched with Ryan and he helped me cancel a subscription I no longer needed. He was quick, helpful, and polite, and the conversation went in under five minutes. I appreciate his help.

I misunderstood what I was signing up for and my agent made it easy to close my account and receive a refund for the month I was charged for record access. Whenever I signed up I didn’t understand what I signed up for but it was a no fuss “you got it”. Makes me feel more comfortable to access in the future.

The results from this service was posted very shortly quickly. The website was very way to use and easy to understand. The customer service was very helpful. Information was provided and in detail. I would recommend giving them a try.

The live chat feature was wonderful and the customer support representative, Nicholas, was very quick to attend to my issues. I appreciate the detailed explanation and quick action. Thanks for the help!

I had to try 3 credit cards to pay $1.00 work a $20 charge in 30 days that gave me access to 480 records. I simply wanted to find out where my septic tank was. Someone will get back with me in 12-,24 hours. No help septic truck here now having hard time finding. Got tons of info about property I never asked for. They fraudulently charged me the 20 bucks anyway on top of asking me where I wanted my REPORT sent. Without even realizing That's another 7 bucks. After some back and forth the account was finally canceled and reluctantly agreed to refund 20 bucks that I'll see in 3-5 business days. We'll see. And news FLASH CASH APP AND VENMO AREN'T EXACTLY RELOADABLE CARDS. I guess technically, but it's 2026. I get paycheck direct deposited every week. I have account numbers. Credit that I can borrow against etc.

Paul was amazing! He was very efficient and friendly. He understood exactly what I needed and he got right on it. Paul needs to get a raise immediately! This website is wonderfully detailed and gave me all of the information that I needed.

David immediately resolved my issue. He was friendly, efficient and very helpful in giving me the information I requested and subsequently resolved my issue. Thank you so much! I will definitely recommend the site for any future needs of family and friends.

Robert was great! Great customer service! I had a bit of a misunderstanding, but Robert explained the situation and still offered a refund. I'm very appreciative for him. Thank you!!!!

I did a chat with AMY to close my account and the rep was very helpful and did it in less than a minute. I was very happy about that I also received a text confirming the closed account. Her responses were quick and she was very professional and helpful.

The agent I spoke with was extremely helpful and patient, as I kept writing info. The agent was great and I received info in email form from a separate agent, which was also helpful. But, there were charges that were unseen that I did not approve and also a charge of $7.00 for something I approved but didn’t catch in time. It makes me feel as if you charge extra at every turn without most customers realizing… Your reps are splendid though

One of if not the easiest and fastest support i've ever received, I came into the chat upset and demanding a resolution to my issue and Charles literally solved my problem in 10 seconds and was super chill and nice about it and honestly made my day how easy and quick my issue was resolved. You guys have a good team!

Kevin helped resolve my issue quickly and without having to wait for a long time. I wasn't sure why I was being charged monthly and Kevin found an account I accidentally set up and cancelled it and refunded the money charged.

Sarah was polite and quick to resolve my issue. I received a confirmation email before the chat was over. I would definitely deal with her again. I wish more customer service people were as polite and efficient.

I purchased this record in March and then today I noticed a charge on my credit card as I did not know that the service was a subscription service. I contacted the company via chat after logging in and this account was unsubscribed and a refund was issued immediately. So I will recommend the company to anyone.

Zero stars for this scam! I never signed up for any service with them, much less a "subscription," but I just found out they're been charging me about $20/mo for months. Filing a complaint with my bank in the morning!!

George, from Customer Support, understood what I needed. He knew the right questions to ask and handled my requests efficiently. He brought resolution to my problem quickly. I am thankful for the great service George provided me today! Thanks again!

Jerry was super nice and helpful and quick!! Thank you! He was super helpful! Quick to reply! And didn’t make the process difficult because I was worried it would be! He was great! 10/10! Literally I am so grateful for his help!

I was concerned with something dealing with my account. Susan was quick to offer assistance, knew how to access my account, and was able to help me very quickly. It was great! I appreciated her knowledge and familiarity with the program so I didn't have to wait for her to locate things. She was polite and professional as well.

The agent was a great help and customer service was excellent. Thank you so much. All my concerns have been addressed, and the account was successfully adjusted.

While it was annoying that I was signed up for a subscription when I thought it was a one-time charge (I admittedly should have read things more thoroughly), they did make cancelling very quick and painless.

Ryan was super helpful in rectifying a financial matter. I had been charged for access but was not informed prior that I would be and it was not in my receipt. Thank you, Ryan for making this an easy process and not a hassle.

Good customer service, odd billing plan for services. . .

When I needed to speak with customer service the online chat option was great! Very seamless and Jerry did a great job helping with my issue. I would definitely recommend using them for any and all public records needs.

I had received a $1 charge and an additional $9.95 charge. I was misled with the additional $9.95 charge. I contacted the Live Chat and was assisted by Kathleen. She was quick, attentive, polite and proactive. It was a pleasure to receive customer service like the good old days.

I used a credit card that rarely gets used so I didn't notice they were randomly charging $5 every now and then. A month later, it changed to $20 randomly being charged. So by the time I logged into my account, I had $65 worth of charges that I did not know about. I knew about the initial $1 for the report but that was it. I only received an email twice and those were from the day I looked up the report. I have not received any emails since then. I looked back to see if I missed the "contract" that I might have signed without realizing but now I see that others have the same problem.

Nancy was attentive and solved my need right away. Highly capable and professional. I would certainly recommend this company to a friend and or family member. Very happy with the overall service. She was patient and kind as well.

The service was easy and fast. I was able to resolve my issue in less than 5 minutes. She was able to reply in seconds and didn’t have to explain further. My refund should be issue in 1-3 business days and my subscription was cancelled immediately.

Response was very quick to my question and concern. Mary assisted me and did an amazing job. Well pleased. I will tell my friends and family about this service for sure. She helped me cancel my subscription that is no longer needed. Thanks.

I used Public Records to gather information! When done I noticed I was still getting charged so I used the chat service and Nicholas was able to help me literally in less than a minute!! Really grateful

Amazing service and very helpful. Chat service very responsive and understanding. I'm very happy with the results and recommended to anyone who need basic or deep information about properties and any public record.

Helped me with my question. Was polite and answered right away. Took care of it right away.

Received the report that I needed pretty quickly and easily. Customer service was extremely quick, friendly and easy when I chatted online. Even used them late at night and was surprised when the service was so quick and helpful. Will definite use again in the future.

Easy access, Kevin was wonderful and assisted my every need! I would recommend this to anyone family and friends. Friendly service and if you need help through live chat they prompt and ready to help. Even an old lady like me.

The customer service rep was a very friendly person. I needed to get my account closed, and he was able to help me to get the account closed. I then asked about a refund since I just had the money taken out today or yesterday, and the refund was handled.

1: The initial 10$ was not clearly stated that this is an ongoing subscription, typically you can create an account and not be subjected to monthly fees anywhere else. For instance, just because I have a Netflix or Hulu account doesn't mean I am actively paying for it. From an I.T. perspective, I get not wanting to save dormant accounts but the wording was ambiguous at best and someone without I.T. knowledge, just using the site as I did to get records on a dead relative for a single time use, is not going to understand this.

Steven was very good. I wanted to unsubscribed, and he did. But I wish your website is better organized. I was interested in just one public record. Paid for one. And after that "public record" begins charging me as a subscriber like every two weeks. Don't have any idea how I became a subscriber.

Thomas was excellent. He was Very quick and understanding. He got my situation resolved in a few minutes with little to no extra questions. I had accidentally gotten charged for a few months and he was able to get it back to me.

Agent was able to assist me with my issue and resolved it in a very timely manner. I'm pleased with the customer service provided and feel happy with the outcome. Issue was resolved within 10 minutes.

I normally do not choose Chat as a method of communicating as it normally is very slow and usually not helpful. But today, Thomas, 5/5/26 @1:18 pm handled my request quickly. Excellent response time and resolution. Thank you!

Got the information I needed and was able to cancel subscription immediately after I received report. Sent message over chat and the customer representative was very helpful in handling the cancellation process for me.

The service was good I received what was needed I was going to put just satisfied for I did not see any indication that I would be continually charged for the service. When I did live chat to cancel the service the representative took care of it instantly and I received my cancellation email with no further charges. The reason for the happy was your representative I appreciated his understanding and they did just what was asked.

Used this site to cross-reference other information from a different source. Found the information I wanted easily and cheaply, and had no hassle with customer service over cancelling the subscription. The whole process, from start to finish, was easy and worth the minimal effort.

Assistance was provided swiftly and professionally. I had meant to sign up for a one time record, but was signed up a for a monthly subscription, which was canceled and for which I was reimbursed, with an emailed receipt.

The representative was quick and helpful when I needed help. I used the site to check backgrounds for potential tenants, and to check information on a few properties. The site provided all the details I was looking for.

Nicholas was excellent, straight to the point and very helpful. Very fast and painless experience. I was expecting a run around with closing out my account but that was not the case. His stellar knowledge and actions to assist and do administrative work at the behest of the customer is unparalleled.

Richard was very helpful and made the entire experience smooth and efficient. He listened carefully to what I needed, understood my request right away, and helped me get exactly what I was looking for without any confusion or unnecessary delays. I really appreciated how professional, attentive, and easy to work with he was throughout the interaction. Everything was handled quickly and without any problems, which made the whole encounter very positive. Thank you, Richard, for the excellent service!

I used PublicRecords.us and it worked well, I got the information I was seeking. About a month later 9.95 was drafted out of my checking account, when I closed the account out they refunded it. Customer service was easy to access and the process was fast, it was almost no harm, no foul. Just a bit of inconvenience that can probably be attributed to my lack of due diligence if we’re being completely honest.

Thank you for being quick to help me and respond to my messages. This is a great website to find information fast. And the information seems to be accurate. Thomas did an excellent job at helping find some information about previous records that I encountered. The data was reliable and true.

I did not authorize a $21 charge to my account and contacted support. They canceled my account and refunded the money. It was an easy and appreciated interaction. I recommend making the payment information on the site clearer so people know what they are getting into.

I called in about an unexpected charge, my account. Ryan explained that I had left my account open after my initial use and offered to close it for me. It was closed immediately. This was all handled in just a couple minutes. Quick support, much appreciated.

There was a billing issue with one of the searches I conducted. The search delivered what I expected. When I raised the billing issue with the website chat agent, the interaction was prompt, professional and satisfactory.

Very fast and helpful, took care of my request and got me what I needed. The chat rep helped me get what I was looking for. Thank you very much. Have a good day. Thank you again.

I needed help removing a fee I didn’t know about and they helped me right away. Turns out I had been charged $20 after the initial $5 sign up and I wasn’t aware of it. But after speaking to someone they helped me.

I used the service to get a background check on myself. I got all the information I needed in the initial report, so I didn't need any further reports. So I contacted customer service, and Timothy helped me out. He was polite and understanding. He canceled my account immediately.

Good, wish they had made the recurring fee clearer. I may have missed the wording saying I would be charged a monthly fee of $20 and that I had to contact customer service to cancel my subscription, which was quick, but I didn't see any way to do that myself. Satisfied with the customer service personnel.

My issue was resolved within minutes of reaching out to Live Chat, with no hassle or confusion. The interaction was a professional and helpful experience. Virginia was prompt and communicated things clearly on her end.

Thank you for canceling my plan. I didn't get what I was looking for but I found a copy of my deed in my home office. The chatter was fast and excellent at her job., She was kind and professional.

This website is completely a scam. They charge you many times and didn't send you the file you need. And they continuously charge you even if you didn't order anything. Basically they automatically enroll you to a subscription without notifying you.

I got the information I needed, and support was very helpful and quick to address my request. It was interesting to get to see all of the information available. I was able to see more than I anticipated.

Pamela was helpful. She answered my questions promptly. The terms of payment for PublicRecords.us regarding subscription charges and how the program worked were not clear to me and Pamela provided clarity for me. Thank You.

I paid for a report that I needs for my taxes, but it turns out I was signed up for an ongoing subscription where I kept getting charged $9.99 per month. This was very misleading, as there was nothing to indicate that I would continue to be charged versus a one-time charge.

The Report Charge is misleading. I say buyer beware, but I would rate my CSR 5 stars. I chatted with a super nice representative that I misunderstood the cost. He was so understanding and took care of the situation and closed my account for me. I appreciate his help and his kindness. He did a fantastic job and is a very understanding person. Thank you.

Richard was great. He was clear, concise and very helpful. He made the whole process easy and not a headache like I expected it to be. Very glad that he was the one assigned to my chat request. Thank you.

Response was quick and easy. I need to cancel my account and the agent completed it very quickly. It was a wonderful experience.

This agent was swift and straight to the point. It was just what I needed. This person seems very knowledgeable and competent. I would recommend if I could. The agent was able to help me by asking me a couple of questions. I appreciated the simplicity of it all.

Jerry did me excellent service with signing me out of the account. I was having trouble. I would buy him a beer and a movie for his help. This doesn't happen often. But I am sure glad it did this time.

When I first canceled, it didn't happen. Now with the help of Ryan, he made sure he took care of my request to the date of the first one. Thank you. It's a good site to use but be sure to cancel once you don't need it anymore and check to make sure it was cancelled. They are fair and will be sure to take care of you.

Outstanding service from Ashley. Had a subscription issue and Ashley listened to my problem and took care of my subscription problem within a couple of minutes. I understand it’s sometimes hard to find an employee who listens and cares about helping the on the other end of the line, but Ashley did an excellent job and was very polite and helpful to me. Ashley is definitely a great employee. Ashley is due a generous pay raise! 😁

The site was easy to use and they made it very easy to cancel my subscription. What I didn’t like was I didn’t know I was buying a subscription. I am glad I received a letter in the mail from them stating I did.

I was trying to purchase a vehicle report and the payment screen said the cost was $1. I entered my payment information and was immediately charged $21. There must have been some fine print that I was unknowingly signing up for some sort of monthly service. I live-chatted with a support agent who said I would be issued a full refund and provided a confirmation number. I hope the refund does occur.

I used the website once in the past to try and look up my own record for some information. I didn't realize that there was a recurring monthly $20 charge to my account. I hopped on the live chat and requested a full refund and had my account closed down with a full refund in progress. Very easy and straightforward, very helpful team!

Great service resolving an issue with a payment issue where charges were not clearly explained and called, explained the situation and the problems were resolved in a timely manner. Customer service took care of this by returning my unauthorized charges.

Good customer service, I was charged a subscription fee that I forgot I paid for and was able to close my account and get issued a refund without any issues. I would recommend this for anyone that needs to see there records just remember about the subscription.

Charles was efficient and professional! Appreciate the help with my problem. He solved it fast and explained everything to me. I’m glad the people on this team are knowledgeable. Was a great experience!

I originally thought that I was paying just one dollar for one report, but I guess it was like a package deal plus the one dollar for the report. I wasn’t aware of this and it wasn’t something that I would have a grief to. I reached out to Support It was easy to get assistance and they helped very quickly!

I didn't understand that paying for a $1 report ended up being a membership for $20. I was distracted at the time that I was requesting the public record of a vehicle we were thinking of buying, and didn't notice that part. I contacted customer service just now, and within literally 30 seconds to a minute, I was able to cancel my account, and receive a refund for the $20. The person I chatted with online - Susan - was the most efficient and effective customer service person I have ever chatted with. I am unbelievably impressed with this person and her ability to work fast and be efficient. I wish the world of businesses could be more like this person and this site. Thank you so much for your efficiency, speed and handling my concerns, and integrity that you show.

Super speedy service, no issues, no hassle. Took seconds to deactivate my account, and like 2 sentences of chat. Took no time at all, it actually surprised me how quickly and efficiently this service was.

After a misunderstanding as to what I was signing up for when I paid the fees to look up the history on a vehicle I was buying, I was charged for several months' access to records. Customer support looked up my account and promptly issued a refund with no fuss whatsoever. I greatly appreciate the speed and ease of my interaction.

It was easy to get to my account and to easily and quickly find the help chat button. Once clicked, an agent was immediately available to help me. The Agent handled my request to terminate my account very quickly and efficiently. I was impressed how easy it was. Agent was very easy to work with and polite.

Rep Steven is very nice, knowledgeable and efficient! He assisted me and fixed the issue I reported super fast! I wish all companies have more reps like him. He resolved my inquiry and found my account with little info I had available. This is a secure website to get the records and fast in process it.

Great Experience. All needs met and quickly. The exact request was met to my full expectations and I would definitely recommend this service to anyone that I know. I have also left a review on my chat screen;.

We were in need to search out a particular property so we reached out to PublicRecords.us. It is a very reliable and thorough agency on information. Recommend it highly. Whenever we have had a question, we have been given prompt, courteous, and knowledgeable service from the servicing agents. It's a pleasure to work with this business.

I had an account I didn't know I had. Rachel was very helpful assistance with resolving the issue. I appreciate her for her professional and respectful aspects of her job with the customer. That goes a long way, keep up the good job.

Great experience, great and so fast customer service! Thank you! I contacted them via live chat to get some questions answered and get help with my account, and within 5 minutes, everything was done & resolved. Thank you & keep up the good work!

As advertised, in the best way: provided accurate, pertinent records, and when I wanted to cancel the service, they simply confirmed that with me and I received a cancelation confirmation email within 20 seconds. Highly recommended!

Maria did a great job with helping me out and answering me in good amount of time, also helped me out regarding my membership. She did amazing. Thank you. I had a lot of questions because the membership was a bit confusing because I thought it was $1 but it wasn’t and she was quick to offer help.

The site was very easy to use and very thorough! And customer support was easy, direct and effective through the chat! No confusion, no long waits, everything was spelled out and the agent was very nice!

Pamela from Customer support, who helped me was kind, patient and extremely helpful in a timely manner. One of the best customer service experiences I’ve ever had. And I’ve had many. I told her the problem I was having and it was fixed before I even had time to check if my info was correct. I’m very happy about my experience.

Raymond was awesome! He deserves a raise. He made things quick and easy. I needed to stop the biweekly payments, and Raymond was able to make that happen in under 5 minutes. I asked to stop the payments, and they were stopped before he even replied! It was amazing, like magic! It was a great experience and I’d recommend Raymond to anyone!

The site is not that easy to navigate and billing is very confusing. They billed me without authorization twice and would have gone on to do it had I not realized. However, customer/support service is so quick in helping with closing account and refunding me with the overcharge that I couldn’t even hate them.

Very legit company. I got most of the information I was looking except for one but still I accidentally signed up for the ongoing report by mistake and their team explained the misunderstanding on my part and we came to a resolution. Good, honest, company.

Today is May 2 2026, I started a chat with the website, usually I don't believe it, but today was incredible. I had some issue, and less than 5 minutes they fixed. Tsk!!!! I am very gratefully. I had nice experience at the time.

Response time was impeccable. Debra responded to a concern I had within about 30 seconds. She assisted me with a charge to my account and refunded me without a wait. Best customer service I’ve received in a very long time - thanks again.

Genuinely very fast response and able to resolve issue faster. I hope I won’t have to contact for my refund again. George was helpful and understood the issue faster and responded with corrective actions.

Peter was fast and efficient. Handled my problem efficiently. The information was very helpful for last year's federal and state taxes. I was surprised how much information was available. I would use them again in the future, but I don't need them again for a while.

Great customer service from Steven, very knowledgeable of the system, Steven help me navigate system and finding a solution to my questions, treating me with respect and well manners, making sure that all my doubts were addressed properly.

They're Tricky. I thought I was only paying $1 for a report, but ended up paying $20. Several other upcharges were nearly snuck in, but I rejected those. But, They refunded me without issue. If you need frequent access to records. I suppose this is a good service, but I felt a little taken advantage of.

Kimberly was a huge help to get my account closed as I no longer needed it open and this site was great for what I needed initially. Thank you so much! I would definitely recommend this site to family and friends.

Used this service to obtain information needed. It was easy to cancel service when no longer needed. Chat assistant was quick, helpful and efficient. my concern was taken care of immediately. Would recommend this service.

Nancy did great on assisting me on getting my account closed out. Was super kind and handled my request very fast, and I appreciate that a lot. My experience with other companies have not been good, and you made my process very fast.

I did not realize this was a subscription model, so I was charged $80 before I realized that. I was able to get the information I needed, but had no further need for the service. Amy was very gracious to refund me some of my money, given that I had over $60,000 stolen from me as a result of a felony theft.

Sarah was able to remove a $20 charge for a public records charge I did not want. I was under the impression I was paying $1 to get information about one property, but ended up being charged $21. The information I received for the $1 charge was helpful.

Paul was very helpful, prompt and courteous in addressing my issue. I had ordered a one time vehicle history report back in March. I recently noticed that my account was charged for a purchase I did not authorize. I have cancelled this account.