PublicRecords.us Reviews

Website was very thorough and easy to use. Glad I did my research to see what the vendors can see, when selling my vehicle. Saved me a lot of time and hassle while on location. Did not have to bother going between many dealerships for a small margin of profit.

Efficiently cancelled my subscription via “chat”. I signed up during an emergency and forgot to cancel I guess. I do not like these trial memberships that turn into charges later, feels sketchy even though they are quite common.

Gave me a bit of information I needed. Not very thorough though. And there was a subscription opened instead of a one time payment. That wasn’t clear. Customer service was very helpful and straightforward.

The site itself is... Old. Very clunky and unclear what is being charged and when. However the customer service is great. When I asked to revert charges I hadn't wanted they didn't hesitate to help me.

Great site. Helped me get information correctly. Needed info quickly for my passport. Wonderful help. Canceling was easy with Chat bot. Only Canceled because I don't need it anymore. Was easy to use also.

Quick and prompt service as well as replies to inquiries. However, I felt charges to my account were occurring that I wasn't aware of. When, I contacted their customer service, they confirmed closing my account from further charges immediately.

Good and quick responses from Agent. Wish I wasn't in that situation in the first place but was resolved quickly. I noticed my card was getting charged $5 every other week for this report website I was never using. Used the live chat in the middle of the night they answered and issued a refund super quick.

I had forgot to cancel my subscription and have been charged for a few months. That's on me. I got on to find how to cancel and could not find a spot to do so. Charles was able to assist me and took care of my problem. so fast and unexpected. Thank you!

The live chat helped me out so much with the issue that I was experiencing, amazing service!! I am grateful that I had no issues with the experience I was having! I was very surprised with how easily everything was resolved, I am definitely going to recommend this website to friends and family.

Kimberly was able to get my subscription canceled in less than one minute. The entire interaction was incredibly efficient, straightforward, and clearly focused on resolving the issue as quickly as possible. This is exactly how every customer support chat should operate—fast, effective, and results-driven. Kimberly demonstrated a high level of professionalism and competence, and in my opinion she represents the gold standard for how support representatives should handle customer requests.

They found the account and fixed the issue in just a minute or two. Kind and fast. Not having to fight to figure things out was such a different experience and very appreciated. I had an issue with a charge and they were able to issue me a refund and close my account quickly so I don't get charges reoccurring over time.

I did a search that I did not recall the details of nor the charges on my CC. I wanted to remove the charge. Public Records had all the details including what I was searching for. I did search for records on my home address in preparation of my 2026 tax forms. Public Records was quick and courteous in dealing with my issue.

Worked with cr Peter who did an absolute wonderful job helping me with a misunderstading in regard to my issue, I was under the impression I was getting a 1 time access but instead was getting charged for services I never used. He handled my issue very well and I appreciate it. Thank you for your help.

I was helped quickly and they covered all my needs fast and only two questions that I asked, Will do business again with them, I found exactly what I needed with very easy access to the site, I trusted the site to give me all the information I needed and I'm very well pleased with my search results.

The website is a little clunky and outdated. Something a little more user friendly with easier ways of viewing info like folders instead of one long page of data. Customer service through chat was wonderful. Quick and helpful. A++ there. : )

This company provides very good information, good quality documentation. They are also friendly, courteous and provide excellent customer service. I found the information I needed and was pleased with the detail of the information. I will definitely use them again in the future.

Katherine was the rep. that helped me. She was very nice and informative. She was able to tell me why I was being charged and helped resolve my problem. She closed my account and sent a text message that the account is now closed. She also provided a confirmation number.

The customer service representative was extremely efficient and professional while helping me cancel my account. From the start of the interaction, they were attentive and quick to understand my request. I especially appreciated how promptly they were able to pull up my account information and clearly walk me through the cancellation process. They confirmed that the account was successfully closed and reassured me that I would not receive any further charges, which gave me real peace of mind. The entire experience was smooth, straightforward, and handled with courtesy. It made what can sometimes be a frustrating process surprisingly easy and stress-free.

Team's response was prompt. Agent responded to my questions quickly and was able to resolve the issue. I was provided the summary of charges and steps to ensure that there would be no future concerns. I would definitely use this use service in the future.

Generally the easiest platform to do a quick search on Public Records and such. I only wanted to access on document so I cancelled after paying for what I needed. The process was smooth and simple. Thank you Kimberly!

I woke up today to find an unauthorized $20 charge. I only used this service once so I was a little distraught, confused, and annoyed. Upon going to the website I was able to click live chat and within a minute Ryan resolved my issue and issued a $20 refund. He was understand and efficient, and even made me feel bad about the way I messaged him. He is truly a great worker and you are all lucky to have him.

Virgina was so helpful! It is so refreshing to receive good customer service. She helped me with my problem and went above and beyond. Good customer service and an experience like this is what makes me want to come back and support a business.

Ryan was extremely curious and helpful. Pubic Records in general is awful. I was unwittingly subscribed. I was not aware and did I receive notification. There was no way to cancel other than to open up a chat. It sucks you can't access PR without going through pay wall.

Steven helped me close my account with an almost unbelievable swiftness. They were responsive and knew exactly how to help me in a matter of seconds. One of my best customer service experiences ever. 10/10.

Amy was super quick and helpful!! She responded quickly and helped me with ease. I asked my question and she was straight to the point, got my request done in less than five minutes. No hassle whatsoever.

Thank you for the assistance with the cancellation. It was easy to navigate through the process but somethings I viewed were not me. Now I know who I have to press charges against for using my name and personal information. Thanks again.

Anthony did great! He listened to my concerns and made sure he rebounded promptly to what was going on. It did not take him long to fix the issue and send me a confirmation. I would recommend this to any friends or family!

I needed to gather information quickly regarding an accident and I was able to find quickly what I needed. This was for a one time search. It would have been much more difficult going another route.

Great and fast service. I wanted to check why I was receiving emails daily, even after I exported a property report I wanted. The customer service person on live chat was very helpful. Since I did not want to continue the service, I was able to see my dashboard, extract report and also close my account in few minutes.

Very Easy and fast. Would recommend this service. I needed to cancel my subscription service and they make it very easy. If I needed to use this service I would because the cancellation process is easy if you do it.

This is a great consumer tool. I think that this service is not widely known, however the diligent can find it without too much difficulty. I think the billing system could be a little more transparent. Perhaps I didn't read closely enough. Overall I am very pleased with the information obtained.

Got the records I needed to support my second mortgage easily, as well as a lot of interesting information about my area and neighborhood. Afterwards, when I noticed I was still being charged, live chat agent helped me very quickly to remove future charges.

Straight to the point, help in the chat function, closed my account with absolutely no issues. That is really all I needed to get rid of recurring charges on my bank statement.

Very helpful info. Customer care was great. Also very easy to navigate. Found what I needed fast and efficiently. This site is great at putting all the information together. 👏 Will use it again. Definitely recommend.

Matthew, the CSR who handled my inquiry, was amazing. He was very accommodating and responded to my concern quickly. I had to file taxes for my rental property for the first time, and the form required the lot’s assessed value. Since I had recently moved, it would have taken time for me to locate the document that Allen County sent me, so I used the $1 public record service. However, I was later charged an additional $27 for an upgrade and membership that I didn’t need. Fortunately, Matthew understood my situation and promptly helped process my refund. I really appreciate his professionalism and excellent customer service.

Very prompt answer and very friendly when I ask to close my account. I was getting charge 5 USD every month. That was only one time inquiry, I do not need any subscription. The only think I don't like is to write a long review for a small case. Thank you.

Matthew helped me in a extremely quick, professional, and friendly manner. I had been getting charged $20 over the span of 6 months and did not know until I seen the recurring charge this evening. He canceled my account, provided a reference number, and assured me I would not be charged anymore.

Great site! Informative and was easy to find exactly what I needed. Pamela with Customer service was great to work with! I highly recommend this service. Stay informed folks! Do research before making moves!

I signed into my account to close it. Matthew responded right away. I asked he close my account & it was done in a matter of seconds! Very nice! I am impressed! Matthew was very professional. I will recommend this site to family & friends.

My customer service representative was fantastic! They got my account closed promptly with no hassle. The only reason this is not a 5-star review is due to the fact I did not know I was paying for a subscription when I pulled my property report. A disclaimer would go a long way to helping people avoid getting double-dipped.

The Public Records site is accurate and easy to use. The information provided to me was available immediately after payment of the service I selected. I did accidentally sign up for an account with a monthly fee, which was not needed. Contacting them via chat on their website was also very easy, and my issue was immediately resolved, and the extra monthly payment was reimbursed.

I needed/requested only one report and just went online to cancel my account so I wouldn't be charged further, and it was an easy process, and was given a confirmation that my account was closed. I have already received an email confirmation of this cancellation. Thank you.

Very helpful, explained the issue and solved the problem. Service associate was very helpful and answered all my questions and solved my problems. They offered a refund.

My experience was great. Peter was able to assist me in canceling my subscription and also refund me the money already taken out. Your service was no longer needed which is why I canceled. Thank you for everything.

I needed a background check to confirm information for my son and it was easy to obtain. It was self explanatory and easy to navigate. Once I needed to cancel my account, it was simple to request. They assisted me with the cancellation without asking me to keep the account. Other sites try to keep you to stay but they did not. I was on the chat for less than 5 minutes.

While I was unhappy with the fact that I was automatically billed for services, Ronald at PublicRecords.us helped cancel the service and issued a refund to me for a service I would not use, in a very timely and courteous manner. I am very happy with the customer service aspect of their team.

I recently closed my account with PublicRecords.us and wanted to share how smooth the process was. Canceling services online can sometimes be frustrating, but this experience was the opposite. The steps were straightforward, and everything was handled quickly. Ryan from the support team was especially helpful. He was professional, patient, and made sure I understood the process while answering all of my questions clearly. He helped complete the account closure efficiently and made the entire interaction pleasant. Overall, I really appreciated how easy PublicRecords.us made it to close my account and the excellent customer service Ryan provided throughout the process.

I needed to cancel my paid subscription for Public Records and going to the livechat for help made the process far easier than expected. I honestly was far too confused to try and find out how to cancel without the live chat. I’m grateful it is a part of the website and agent was as attentive as they were.

Service was good overall, and the customer service representatives were professional and helpful when I interacted with them. However, I was disappointed that there is no option to close the account online or through a simple self-service process. Customers should be able to manage their own accounts, including closing them, without having to contact a representative.

I was able to obtain the information I needed for my new property and it's history in an easy to read format. Clear to understand the fees involved. Thank you for the service and work that you do to maintain this.

I bought the report because it said it was only $1. Turned out I got charged $9.95 for it a recurring monthly charge. I think the website is misleading. Please have better information on your website on how it works.

I contacted the help chat and my issue was quickly resolved! Thank you so much for your help! My account renewed before I remembered to cancel it, but I reached out and they corrected the issue quickly!

I found the site somewhat helpful. I was looking for something very specific, and the report indicated no records found. I am not sure it was 100% accurate since I believe there should have been some court records.

I contacted customer service as I was unaware of an additional charge for accessing the information through Public Records. However, I explained the situation to CSR, Peter and received a refund. Thank you so much, Peter for making this process easy and painless. I would definitely recommend your service to others in need.

I had a public search done, which was satisfactory. However, I needed to close my account, after an additional monthly charge incurred. The account was closed through the Chat today, without any problem. All is well. Thank you. Should I require another search in the future, I will certainly contact you.

I didn’t appreciate having any extra charges that I didn’t agree to, but I hopped on the live chat, and it was extremely professional and well taken care of instantly! So that made the experience a little bit better, thank you for everyone’s time.

Asked for clarification for a charge I didn’t recognize, and then I got a refund for it as well as an explanation for the charge. Happy to have been helped.

Samantha in (Chat) was very helpful in closing my account for me. She closed it in a matter of minutes. I will use Public Records again in the future. Public Records is a good site to use when looking up your records.

I found the report that I needed and received it. I cancelled my account right after, as I only needed one report. The customer support was great, and easy to close my account. The support rep closed the account within seconds.

Noreply@publicrecords.us is not good to use. They keep on trying to debit my account after I told them not to. Please help me to get out from under this company and that my information disappear from their system. Immediately.

Mary from Customer Support was well informed, courteous, and helped me quickly! She was there so fast that I couldn't believe it compared to most Chats! It took less than a minute to have a solution. That was awesome!

I used the website to look up information that I needed. I wasn’t able to find what I was looking for but for a dollar it wasn’t that big of a loss. The next day I noticed that I had an additional charge of 9.95 that I didn’t agree to. Once contacting customer service. They took care of everything for me and had the charge reversed. Customer service was very prompt and friendly.

Matthew was very professional and prompt. There was no run-around to my questions. He was ready with all my information and was able to help me very quickly. It was a pleasant interaction. He didn’t try to coerce me into keeping my subscription, or tried to change my mind.

My live chat with ‘Richard’ was so helpful! I asked to cancel my ‘subscription’ and he was able to do so without asking any questions. Fast and easy! Thank you very much!

The experience with the people that work at PublicRecords was great. Unfortunately it did not help me find the person I was looking for. It only had old addresses phone numbers contacts and last names. Nothing current.

I was provided quick and directly to the point service. Just what I was looking for to close my account and prevent additional charges. Thank you to Stephanie.

I contact customer support via chat and was promptly helped. I had a few questions about a charge as was assisted swiftly and got the information and results I needed. I was able to cancel my account and receive a refund for a charge. I also received a confirmation number immediately for both things - cancellation and refund. Great customer service is hard to find, but I found it here and my problems were solved in about 5 minutes. Thank you!

I asked for a cancellation of subscription as well as a refund of a pending charge. The cancellation was immediate and my concern regarding two accounts being opened was escalated with a commitment to cancel the pending transaction or a refund check would be issued.

I do not remember PublicRecords saying that what I was signing up for was a recurring subscription. But I was able to cancel and ask for a refund for this month in less than 5 minutes. Very quick with responding to my questions.

Samantha was extremely helpful in resolving my issue. She is a great customer service representative. I had a problem with being charged again after I had cancelled my membership. Samantha looked into my record that a refund was already in the works. So, problem solved in no time!

Customer service was incredibly useful to me. I utilized their services to obtain documents related to my taxes. However, I later encountered difficulties cancelling the service. Then customer service was very helpful in helping me cancel my subscription. I highly recommend this service.

It took me a minute to find the website but the live chat helped me cancel my whatever. I didn't apply for a subscription or mean to even have one. I just happened to notice that $20 was coming out every month in my bank account for I don't even know how long so thank you for helping me close it whoever did that. As far as the app is concerned and taking my money it gets a negative star.

Samantha was really great at helping me. She was fast and efficient at resolving my issue. I needed to close my account, and had it done quickly, I even got a text confirmation with a number. I even received an email that confirms it was closed.

Samantha my customer service agent was efficient, effective & solved my issue in a timely fashion. Thankful for her help with solving this matter easily for me. Didn’t know if the charge on my debit card was for this service. She looked up account, confirmed it was & closed my account at my request. I’m thankful for her & her not trying to push me into continuing something I no longer needed.

This site doesn't make it clear that they will be charging you $ 20 a MONTH for this service. I just needed a one time search. So $25 spend on something I could have gotten free from the state. However it was easy to cancel.

I was able to chat with an agent without any wait time. All I had to do was provide my full name and email address and then state my question or issue. Once I have given the agent the information my issue was resolved quickly. So easy to use as well.

The live chat help was very easy to use. Virginia was very helpful and my inquiry was taken care of promptly. I needed to cancel my payment subscription, as it was on reoccurring payment but I only needed one report. I was worried canceling would be difficult and I'd end up being charged again before I was able to have it taken care of. That wasn't the case at all. I very much appreciated the ease of service. Thank you!

Virginia was awesome. She helped me with what I needed extremely fast. Handled my concern in less than 5 minutes. I've never received such speedy service. She was straight and to the point. Her help is greatly appreciated. Thank you.

I had a billing issue and had questions regarding my account. George was extremely helpful in assisting me with my account--very polite and helped me in a timely manner. Excellent customer service and very professional. Would recommend to friends and family.

I wanted my own public records search and then needed to cancel my account to avoid future charges. Peter was able to efficiently assist and closed my account as directed. I appreciate such a friendly and quick response to my request.

Shirley was extremely helpful, and quick to help and resolve my issue. She confirmed that a confirmation email be sent stating that my account has been closed and there will be no further charges. Thanks again for the timely response.

Shirley was able to assist me in cancelling my monthly subscription. Though the site should have been more clear that there would be a monthly fee. I am hoping to get a refund $9.95 for the 2nd transaction against my account today.

I needed some info on a property I was interested in buying. The information was what I needed. But I didn’t realize I would be charged monthly so I contacted Public Records and they immediately took care of the problem. I appreciate the promptness and the help provided me on the chat. Thanks.

It was an Easy, informative, kind, and problem solved chat. I greatly appreciate the nature of the chat. I got exactly what I needed. I reached out for a refund and closure of my account. Thank you for everything.

Shirley was very helpful. I needed my account closed and a refund and she was able to process that within minutes. I only wanted to use the service for one time and I must have misunderstood the sign up.

Timothy was quick to help and there was no mess in solving my problem. They were attentive, answering the concerns with speed and accuracy. Thank you for providing. My issue was solved within a few minutes.

Mary was truly outstanding in handling the situation. She responded very quickly to the concern and addressed it in a clear, direct, and professional manner. From the moment the issue was raised, she demonstrated attentiveness and a strong commitment to resolving it promptly. Her communication was straightforward and helpful, making it easy to understand the steps being taken and what to expect next.

Support staff answered the chat super fast. I asked a question and they answered it quickly. No hesitation and my request was resolved. The information I was looking for was documented and then I was done with the reports.

My concern was handled with care. I had no idea what I was being charged for..I did go to your site and typed in names but I never finished my inquiries so I should not have been charged. The agent assisted me with care and concern.🙁

Quick response and provided great assistance with my concern. I was confused as to why I received a monthly charge. Margaret addressed my concern quickly and was able to solve the issue for me without complication. Thank you for your assistance.

Well, I know the search engine popped your site up. I was actually looking for the county website which I found and then your site snuck in. And it set up charges and brought forth names that did not concern me. I did ask for a refund and a check should be in the mail. I did not click OK and I don't appreciate pop ups sneaking into my searches. Carol the text in the box helper was helpful. Thank you.

Charges/fees explanation was not clear to me. Unaffordable for me. Charging me to download reports I have already paid for is usuary. I will not recommend this company to anyone I know. Very unfortunate & costly experience.

Charges for unknown subscription started showing up on my credit card. Reached out and support was able to quickly address that and promised a refund of the last charge. While support was helpful that deceptive subscription charges were completely unexpected and left much to be desired from this company.

Customer service Representative was very professional, there were no issues whatsoever and I highly appreciate their time and effort with assisting me with canceling the membership. I would recommend this service to friends, family and coworkers.

I didn't realize that a report was more than the $1 at the time of the pop up along me if I wanted to purchase the report. Then looking at my bank statement it was more than that. Contacted customer service and was refunded for the unexpected amount! Incredible customer service! It went through a bunch of questions with cost amounts which I declined all. So I was not expecting the extra cost. It was refunded, super company!

Very quick and efficient customer service line that solved my issue within less than a few minutes. It was helpful and accurate to be able to view my public records. Mine looks great so I don't need the service anymore. Not bad price either but I don't think they mention that they will bill you monthly. Just as a heads up.

Per the FAQ, I could have purchased just 1 record for $1. However, I was charged the $1 plus $9.95 (price for 10) and I do not want any other records. Live Chat was prompt and seemingly helpful. Account was easily closed and forwarded to customer service to get mailed a refund, not clear why card couldn’t be refunded. The record itself was not what I was hoping for, but informative nonetheless. I was really getting after property lines and I did not think record was accurate/detailed. Cannot zoom out on the map, so property lines did not encompass the entire property. And looking at adjacent properties, their property lines were clearly mapped out; however for the record I needed, there were no actually lines, just the adjacent properties’ lines.

The customer service chatter that helped me was quick and efficient which I liked, and she was able to cancel my account quickly without any issues. I'm also glad you guys still use human employees. Oh the public records I requested were also very detailed.

I was under the impression that my subscription had been closed but it hadn’t. Now it is closed and it was done very quickly and with respect. She was very knowledgeable and respectful. Thank you all with fixing my issue so quickly.

Due to budgetary constraints, I am canceling various subscriptions that I currently have. The customer service person was efficient and fast, helping me cancel my plan in a matter of minutes. Also, I was answered almost immediately upon opening my CHAT conversation.

Excellent site. Excellent customer service. I got all the information I needed from the company. I had a question and the representative was very helpful. The representative was courteous and very knowledgeable.

The report I received was informative and helpful. Customer support was courteous and responsive. I would recommend this to anyone looking to find driver's information.

Service was answered fast and completed as easily as possible! Only needed to provide my account information and simply tell the customer service rep what I needed help with and boom it was done! Thank you!

I do not want this service. Stop billing me ASAP. Representative was very helpful. Closed my account and assured me billing would stop. He was very prompt and professional. This service was not what I wanted.

Ryan assisted me, he was fast and polite. He responded to my chat request within seconds after I hit enter. If he really is a person and not a Bot, then I have to say he is a great worker and a keeper. Thanks.

I’ve worked at Meta for a decade and Apple and Salesforce and Slack. I’ve never, ever experienced faster and more capable chat support (on a Sunday no less) than what Nancy provided me today. 5 stars, she deserves accolades.

I found more than 6 months of charges in my account, and I thought I would need to fight to get any of that money back. I was absolutely wrong. Charles pulled up my info, cancelled the account, and processed a refund without issue. I have never had a more smooth experience with customer service in my life.

My concern got resolved immediately. Thank you! I had issues with being charged recurring even though I only authorized one payment and it got resolved and I am waiting on the refund now. And will await for the refund to the card or to be sent via mail.

All in all my customer service guy Gary. He was really good at what he does. Got things resolved real quick. Didn't take a long time to respond to my messages and you got things taken care of quick. Explain things in a way that was understandable.

The website was not helpful at all. It didn't get me any of the info I was looking for. But the customer service was fast and awesome when I contacted them regarding an unexpected recurring charge to my CC.

I had a very positive experience with Ryan, the customer service representative who assisted me. He was courteous, professional, and very helpful throughout the process. My refund was handled promptly and efficiently, and they made sure to keep me informed along the way. It’s always reassuring to deal with someone who is patient and genuinely focused on resolving the issue. The representative answered my questions clearly and made the entire experience smooth and stress-free. I appreciate the excellent customer service and the timely handling of my refund. Thank you for your help and professionalism.

Publicrecords.us was to provide me with a copy of my mother's death certificate. However, instead they: 1) charged me a $1 but gave me info on wrong person - same name, but different birthdate, despite having entered my mother's date of birth in part of the "required" info; 2) at same time as $1 charge went through, another charge for $9.95 went through for a "subscription"; I contacted publicrecords.us immediately, and they canceled the subscription, but did not give a refund; 3) because they would not accept the primary card I use for the $1 purchase, I had to use a rarely used back-up card; a few days later, fraudulent charges started coming in on this rarely-used card. Coincidence?

George was fast and helpful in dealing with my support request regarding my account status and billing situation. He resolved my situation quickly and politely. I appreciate his help and he should get a raise for how well he does his job.

I wanted to see everything about my house from its very beginning to the time I purchased it. The drawings are there, any permitting is there. Great source and very comprehensive reports and easy to read and follow. Customer service is extremely good with any questions and they deliver your results within minutes. Highly recommend this service.

My request were received and resolved with no issues. Steven was efficient and prompt with my account. I would recommend Steven to assist with your customer service needs. I requested a refund for my paid account and there were no questions or rebuttals for my decision.

George took care of my issue very quickly. He explained everything thoroughly and provided me with an effective solution. The website is a great tool to use because you can get results the same day in about 5 minutes. Definitely recommend people use this.

The reason I have not given a five-star is that somehow I was charged $5 numerous times and was unaware that there was any subscription here. But what I can say is that customer service is quick and efficient and the moment I mentioned that I didn't realize I signed up for something Donna immediately took care of the problem.

Stephen helped me resolve my recurring billing issue. Unfortunately, I did not notice/realize that there would be a recurring monthly charge when used your site last month. I imagine I am not alone.

Very Efficient, quick, kind. Great customer service all around. I was helped very quickly, efficiently and kindly. Very smooth process. Some services make you completed Ninja Warrior to unsubscribe. This was easy. Thanks.

Pamela helped me close my account due to a recurring charge I wasn’t aware of. I thought it would take forever to get taken care of, but it was all over in 5-10 minutes! Super efficient & seemed to achieve what I needed.

I was able to get information I needed, but you have to call or chat with them to cancel subscription, otherwise, they keep charging your account. I spoke to Pamela, and she was very helpful in cancelling my account. Make sure to call or send in that chat.

Deceptive business practices, claims free then $1 then $9.95 plus the $1 with a billing cycle, the support did help and refund it fast, but it’s not ok the way they set this up. It makes it hard to trust a company like this.

I have been very happy with the customer service. They were very quick to help me solve an issue on my account. No hassles, just pure service. Sounds simple but rare these days. The report I received was very detailed and helpful.

I have to say the Customer service responded instantly like incredibly fast and helped me solve my problem. They did an absolute amazing job solving my issue. They helped me understand why I was getting charged and even refunded me the monthly charge as it was a one time report request.

Had an issue with a charge on my debit card. Agent was very quick to locate where the charge was coming from and assisted me closing the account to prevent future charges. It was a quick solution and although I won’t be getting a refund, at least I know it was not a fraudulent charge, and it won’t happen again!

I used live chat. Kevin was very helpful in closing my account explaining that I had not just paid a small fee for a one time use. I appreciate not only his help closing the account but in explaining what I had and would continue to pay for without his assistance.

Great service but realized I paid for a package and had been charged a monthly fee, didn’t realize this and decided to chat an agent, Peter I think. He was fast, responsive and direct. Thanks for the service.

I had a great experience with the service (Virginia) I received. The person who helped me cancel my membership was extremely professional, kind, and efficient. From the beginning, they explained the process clearly and made everything very simple to understand. What I appreciated the most was how fast they handled everything. The cancellation was completed quickly and without any complications, which made the whole experience stress-free.

George was extremely helpful, professional and fast. He immediately took care of my issue. Perfect resolution 👌! I hope his supervisors take note. Made the experience easy. I accidentally subscribed and he canceled it and gave me a refund.

I got charged (didn't know I would get continuously charged) and Patricia closed my account and gave me my $5 refund as a one time courtesy which is nice. It was a quick conversation and I'm appreciative.

Gary was knowledgeable, courteous, and professional. He resolved my issue right away and let me know when he was looking something up! Please give him a raise.

I called to ask questions about a recurring charge on my bank account. Gary helped me to resolve my billing issue and Gary was prompt and helpful with his resolution. I was able to get connected with Gary quickly and sent on my way. Thank you, Gary!

I did what I thought was a one dollar, one time search on a single license plate, but found an email charging me seven dollars. I contacted support, and was told that perhaps I had made an account selection without realizing it. I said that indeed I had no intention of setting up an account, and only wanted the one time query. The agent was friendly and very helpful, and refunded the unexpected charges quickly and without question. I also appreciated the fact that whenever there was a wait longer than about a minute, I got a note saying something to the effect of “I’m still here”, or “I’m working on it”. That’s a really good technique to make sure a customer knows they’re still connected.

CSR Stephanie was very helpful. She was able to help resolved my issue quickly. I discovered some transactions I didn't approve of. She was able to refund the amount charged on my card and close my acct to prevent future charges.

Ryan was a huge help. While chatting and helping me fix my refund issue, he was straight to the point, fast and accurate. I appreciated his swiftness and willingness to help. He was also informative with information I didn’t already know. Thanks, Ryan!

When attempting to bid on home purchases, I used Public Records site to make informed decisions. The site is accurate and extremely informational! Would highly recommend! When I had a question regarding my account, the agent Kimberly was quick and efficient. Kimberly resolved my issue with care.

I contacted PublicRecords.us regarding a charge on my credit card. I utilized the chat feature and was able to remove the current charge and ensure that I did not receive any future charges. It took less than 5 minutes. I was very impressed and pleased with the results.

I continued to be charged $9.95 for 2 months for accessing public record database search one time. I have no idea how it created a subscription since I paid the 1 time dollar fee. Rachel was kind enough to remove my subscription. Thank you.

Great service, got charged for a recurring payment, reached out via chat channel and they assisted me with cancelling so I wouldn't be charged again. Fast friendly service!

Shirley was quick to help and took care of my request immediately. To top it off, it was early morning and she was right on top of things! Didn't even have to wait to be connected to a customer service rep!

Ask to cancel my account after not finding the information out I was looking for. Canceled my account without question and received a confirmation number of the cancellation. Even though I didn't find the information that I was looking for, I found it easy to use the platform online, and the cost associated with the service was transparent. Overall, good service.

I had a problem with some of the upsell charges and a recurring charge on my account. Barbara refunded the charges I objected to and closed my account and promised there would be no further charges. I am very happy with this. Excellent customer service, thank you very much.

I received support from Thomas on the support team to help clear my account of my previous subscription. He was very helpful and fast, which I appreciated. I really appreciated how he was straight to the point and helped me with my situation in a timely manner.

Finding a reliable site for public records can be a headache, but PublicRecords.us is a breath of fresh air. The interface is remarkably intuitive, making it easy to navigate through various databases without feeling overwhelmed. I was impressed by the depth and accuracy of the information provided; it’s clearly well-maintained and updated regularly. ​The search speeds are fantastic, saving me a ton of time compared to other services I've tried in the past. It’s a professional, transparent, and highly efficient tool that delivers exactly what it promises. Whether you are doing due diligence or just curious, this is easily a five-star resource. I highly recommend it to anyone needing quick access to verified data!

David, the Customer Service person who helped me, created a very positive experience for me. This was my first time on this site and I was able to obtain more information about my property and the local area than I had ever thought existed. The report was very complete and David helped me to close my account as I only needed information on our own property and no other. Again thanks David for your quick and helpful response.

Kimberly from Customer Support helped greatly refund a charge that I was unaware of. I reviewed my bank account and noticed a charge for $9.95 authorized so Kimberly was able to help quickly refund that transaction and close my account.

The website was not very clear on the charges that were taking place. I noticed three pending charges on my bank account. I contacted the company through virtual chat and the agent refunded my money. I really think that's exceptional customer service.

The platform was super easy to use when I needed it. I was able to find everyone that I needed. It was cheap to sign up for. However, I do not want to pay a reoccurring $20 fee. Otherwise, everything was great and customer service was extremely helpful.

My first few interactions were not so great and could not close my account the with I'm out but my most recent with agent Patricia went very well. I couldn't even remain upset. They were too nice and helpful.

He does it awesome, I was freaked out because I couldn't cancel the subscription and the app was charging me more and more, and he do it in like 10 seconds haha. Love it. Thank you for everything. It really help me.

The support was wonderful and fast. Thank you to the team for the quick refund. Public records needs to work on transparency on how expensive it is to use the platform. $20 every two weeks was not something I ever consented to.

Patricia was quick and very helpful today in cancelling my acct. Thank you. She was speedy and accurate, very helpful and worth keeping on your team here. I would recommend you to other friends and family members.

Customer service was stellar. Quick and precise. When I got the information I needed I was able to start a chat online and cancel my subscription within 5 minutes. I would recommend this service to anyone.

I reached out about a concern that I had, and it was taken care of in a timely manner. I usually try and avoid things like this because the process always seems excruciating. But not this time. It was a quick, and professional interaction. It was a great experience.

Gary was very good at helping me resolve my issue. Your service was fast when I was trying to get information on my home. I would use again, if needed. Would recommend to a friend....

Very fast and helpful person that assisted me today on the live chat. The live chat was excellent and I’m very happy with the quick process!!!! I do not recall signing up for a subscription; however, it was extremely easy to cancel via the live chat. I also received an email confirmation, which was a professional way of concern, confirming the conversation and the cancellation of my subscription.

Using the site was indeed helpful. Then, when I no longer needed it. The closing of the account was simple and seamless. I truly appreciate that. Other places aren’t so simple. I used it for a couple searches that gave me all the information that I needed. Useful information. I am thankful.

The report was not as expected. According to the report I received, it stated that the car was still titled by original owner. She passed away 5/24 and through additional research on my own, I found out that the title had transferred from my mother to my niece. The car was to be inherited by me, not my niece. State records indicated that the vehicle was untitled and unregistered. Through PublicRecords.com, the report was very long and didn’t say anything with clarity. I was very disappointed.

Shirley was a tremendous help today. I used the chat feature to address an issue, she was Johnny on the spot. The issue was resolved and i could not be happier. Thank for for helping me resolve the issue.

I wasn't impressed with the site itself. The report I got was the same things I could get off my county court site. But the person that helped me with my cancellation was great. It took no time at all. With no issues.

Customer service stated they canceled account when asked. I have not had good experiences lately with other customer services (not yours) not doing what they assured me they did. I hope this person did.

I needed help with locating my account to cancel payment, but their customer service is topnotch and able to close it in less than a minute of me asking. The website is great while I was using it but customer service did not try to convince me to not cancel or anything.

I wasn't pleased with the results that were provided with the PublicRecords request but when I reached out to the customer service rep he took care of issuing a refund for the fact that I only authorized a charge of $1. But he made everything right with canceling the account and also took care of the refund.

A great site, thorough information, prompt and efficient customer service. I am very pleased with the results and got exactly what I needed when I needed it. I had tried another site first, and got absolutely nothing, been incredibly frustrated, and still out money. This is one is actually what it says it is. (BeenVerified, however, sucks and is a fraud. -_-)

Get customer service. I was able to get the detailed information I needed quickly. I was easily able to contact customer service when I needed their assistance with my account. I would recommend them.

I cannot vouch for the information available on this site. In my case it turned out to be not useful. The site does not make clear that there will be multiple charges, including charges weeks after your initial report is received.

Contact support so that I would stopped getting charged $5 periodically. Closed my account quickly and with no issues. Also was unaware that I would be charged continuously. Excellent job.

They were very helpful and extremely efficient. Handled my problem within seconds. Great help! Asked to have my monthly payment stopped and my new charge returned and it was done with no questions asked.

Quick and helpful support. Ryan closed my account and refunded me without any hassle. Great customer service experience, it was very easy and professional and I appreciate that!

I used this service on my own background when I was told about prior criminal records. Was able to prove someone with my name in CA is responsible. I was quite surprised that the only way to cancel my subscription is to use the live chat option. Chat was professional and quick responses were appreciated. I did receive a refund for the recent charges.

Ryan, was quick to assist, answer my questions and provide a solution. I didn’t why I was being charged and he was very quick to explain the reason and also offer a refund since I was not using the service.

Super nice, got straight to the point. No hassle. I appreciate the time they took to complete my situation. I will definitely be using this service again in the future. Thank you for the customer support and getting back to me as fast as possible. I will be telling my friends and family about this service in any circumstances.

The agent addressed and corrected my issue quickly. Hopefully the refund will come through in 3 to 5 business days and I won't need to follow up on this. The agent gets the 5 stars. Your company gets zero stars.

Customer service was quick and helpful with answering my questions! Greatly appreciate it. Was able to quickly look up information that I needed. Highly recommend.

I just reached out to get a charge explained and I was informed and they helped me out swiftly and nicely! They helped me with my account and my problem was resolved. They were very kind and if I had any more problems or questions I’ll be sure to reach out.

Chatted with agent and they were quick to respond and ask what they could help me with. I stated that I would like to cancel my ongoing subscription that I no longer needed and they promptly closed my account with little friction. After that I disputed a charge to my card that they looked into and immediately issued a refund. I am very happy with the speed and low amount of fighting this took.

Peter was amazing and very helpful. I am very grateful I was able to get my issue resolved. Peter was very quick and very helpful. My issue was resolved without any further delay. Peter cancelled my account as I asked promptly.

I questioned how to stop payments on my credit card and was pleasantly told that she could help with that. My account was closed promptly, I was given a confirmation number and asked if I was satisfied with her work? I was thrilled to stop my credit card from being charged $20 every month!

This website was awesome. Very helpful to get information I needed. And when I was done it was very easy to remove my membership not like other websites that make you go through hoops to get removed.

She helped me out with what I needed and has great customer service. I appreciate her quick response and speedy service in helping me get what I needed. I had more clarity on what I was being charged.

I had a small issue with a recurring payment, so I used the online live chat. The representative was very helpful and resolved my issue quickly. Great customer service, very efficient and friendly. I highly recommend their support team for any issues you might have. They truly go above and beyond to ensure customer satisfaction.

Just needed this service for one vehicle. They provided the info and I was able to cancel using the chat option. No problems, quick and easy!! Thank you. Seems to be very accurate, looking to buy a used truck and wanted to check the VIN for service records or accidents.

Great response and helpfulness....I hope I get the service and refund that was promised on the live chat. It doesn't happen often that you get a quick and helpful response. Thank you.

This was a quick remedy for a search. The system is easy to use, and documents download with ease. It just did not provide all the detailed information I was seeking, but a great system to use for a quick check.

Nicholas was fast and efficient and deserves a pay raise for his great support. If you are ever needing help with an issue do not hesitate to go to the live chat support. I had a few questions and Nicholas offered a solution.

There was an issue with billing and the representative did an excellent job in resolving the problem for me. He was courteous and took the time to look into the problem. I would recommend this site for searching for public records.

Today was the first time I used Publicrecords.us. I read some reviews of publicrecords.us online which were not encouraging but I went ahead with my search. The information was exactly what I was looking for. Then the billing - not what I expected. It was confusing and I felt trapped into something, but as instructed I contacted customer service and Russel, the person who helped me, was great. He straightened out the problem, was professional, and pleasant. I look forward to using your service again.

The service they provided was quick and easy. The information they provided was useful. Although I only needed to use their services one time the cancellation of future services was handled efficiently,

Quick and efficient. They found my account and took care of my problem right away. Best customer support I've had in a while. I didn't have to wait for a representative to join nor did I have to deal with a automated service. A human was right there helping from the start. Thank you

The person was helpful and assisted me with what I needed. She responded quickly. She fixed my problem and understood what I wanted done. I would recommend this service to others.

I contacted chat to cancel my account. Virginia was awesome and helped me. I had used your service and found it helpful also. But I did see a couple of ongoing charges on my card, so I wanted to stop the charges.

I am writing to leave a review of PublicRecords.us. I got the report I was looking for/needed in a very quick manner. I also want to give props to Ryan (customer service) who helped me with refunding some charges/service that I didn't sign up for or knew that I signed up for. Very quick and helpful.

Deborah was very quick and knowledgeable in the task I needed help with. She helped me in minutes. Amazing customer service. Thank you for your continued services and support. It is greatly appreciated.

I contacted wanting my account deactivated and it was done in under 30 seconds. Great customer service. Prices are crazy and I got charged almost 30 bucks just to get a record I can get for free via Google, but great customer service.

I had such a great experience with the public records customer service representative who helped me. They were kind, patient, and genuinely cared about making sure I understood everything. They walked me through each step and made the whole process feel easy and stress-free. It’s rare to receive service that feels this personal and attentive. I’m very grateful for their help!

Great and quick customer service. The charges for additional details in records, not so much. It may start at a $1 but it quickly racks up if you need anything else, or even just to get it as a PDF file.

Customer service support awesome team handle the situation perfectly and resolve my issues quickly and successfully. This team responds to your issues in a timely manner. This team is very courteous in their response. If you have a problem this team will resolve it.

Prompt and easy service by George in customer support. Thank you for taking the time to help me this morning George. Appreciate your help and support! Needed help with account and he provided reliable and quick service.

George was very helpful in locating and closing out my account for me today with great ease. I definitely appreciate an easy chat experience and George was successful in providing that for me today. Thank you so much for all your help, George!

Though I was upset about charges I did not agree or intend to, Anthony was very helpful and prompt on the chat by responding, closing my account and issuing a refund. Will probably not recommend using this site however due to the fact that I kept getting charged for something not agreed to.