PublicRecordsData.us Reviews

Was charged $20 for something I didn’t know I signed up for, and customer service was incredibly easy to get a hold of. They were able to cancel whatever I had signed up for and refunded me. Incredible service!

I am very happy with how the customer service rep (Shirley) treated me in handling my request. She was very accommodating and I appreciate her assistance. She asked me how she could assist immediately and after explaining my problem she immediately fixed it.

I reached out inquiring about a charge on my account. I explained what the issue was and Katherine was very nice and helpful. She explained to me what the charge was and Resolved my problem right away!

Simple, easy, and great customer service. Made closing my account easy and fast. Couldn't recommend them enough. Thank you....

Quick customer service. I needed to cancel and it was done immediately. Was very happy. I contacted the chat line and was helped instantly.

I was charged for something I did not want and when I reached out to customer service they immediately refunded it. No questions asked. This made me feel like I was heard and not taken advantage of. Thank you

I found the web services and personnel at PublicRecordsData.us to be very helpful and timely in meeting my needs, questions and queries. I recommend them to anyone needing this type of service. I really appreciate my Chat friend Ms. Shirley **. She was great!!!

I needed some information for employment and received prompt and efficient responses.. When I no longer needed services the customer service helped me cancel services promptly. The prompt, courteous service is greatly appreciated.

The chat attendant accomplished what I needed done. Thank you Steven for your help tonight. He did what I asked and it took seconds. Knowledgeable, courteous and got done what I needed. Everything worked out and he fixed my situation quickly and efficiently. Not much else to say. Gave me a confirmation number in case any problems arise in the future. Dealt with the issue with ease and assured me of what I wouldn’t have to deal with in the future. Thank you for fixing my issue tonight.

Was excited about the service and received ample info on the car I was looking up but was blindsided by the $30 membership charge. I don't need a membership for only 1 car. I did like the amount of info given like how many owners, accidents, title status.

Scott was very helpful, unfortunately when I first searched before I paid I found something which prompted me to inquire and spend money to find that the record I was searching for was not there after the fact.

Handled my problem with a payment issue I was having because I was not aware of the actual cost associated with what I was trying to do but this agent helped me Very quick and professionally. Thanks again.

Debra is awesome! Answered all my questions and helped me reach a solution promptly! I accidentally requested more services than I needed and spent more than I expected and she helped me with a refund. Great customer service.

This public data record was easy to search and purchase. Process to close/cancel future payments was easy as well. Somewhat irritating to access they report and then be charged $7 to print or download. Anyone with any computer knowledge can figure out a work around for this (I easily opened in a new tab and printed). Frustrating that those with lesser digital knowledge will fall for this.

“I had a really great experience using this service. The representative who helped me through the chat was extremely kind, patient, and attentive from beginning to end. She answered all of my questions clearly and made the entire process feel much easier and less stressful. It’s rare to find customer support that is both professional and genuinely caring, and I truly appreciated the time and attention she gave me. The website was easy to use, and the support made the experience even better. I would definitely recommend this service to anyone looking for reliable information and excellent customer care. Thank you so much for the amazing support and professionalism!”

Accidentally signed up for a monthly records request for $30 when all I needed was 1 record request. Customer service representative, Amy was most helpful and prompt with my refund request. Be sure to read the terms thoroughly before completing the records request.

My issue was resolved quickly. I was being charged for a subscription that I had canceled and I used the online chat feature. My money was refunded to my checking account. Should be in 3-5 business days.

I had done a search on their site & I guess it signs you up for a subscription. I went to the live chat & spoke with Amanda. She closed my account & refunded the current charges of $20. She was very polite & took care of this instantly. She let me know it would take a few days to post the refund.

Wonderful customer service. She knows her stuff. Resolved my question. Very easy to understand and get all the information needed to come back and use if needed. The question needed answered was short, so easy to resolve. Rate a 10.

It was easy to unsubscribe. Great customer service!

Very helpful and took care of my needs. Wonderful customer service. The person helped me and I appreciate fast customer service. Thank you. Got all the information that I needed. I needed a refund and she handled it with good service.

Customer chat was efficient and easy. Great service. Your customer service was top notch. Thank you for assisting me with speedy decision and details. I highly recommend due to communication ease. There was no long wait period for customer chat and response was immediate. Great service.

I chatted today to cancel my account. I was asked to work on a project and your service was very useful. I don't think I have ever had a chat response so quickly and smoothly. Your representative David was great! The communication and process was effortless and polite. I am happy to support you and your mission and your employees. Very professional organization. I will use you again in the future I am sure.

Susan was great help to me today. She was very courteous and lightning fast. I expected it to be a hassle, but Susan handled it fast and professionally. Thank you Susan for not causing me stress and making it a nice experience. Respectfully, Tracy **

There was some confusion with services, but Russel was able to clarify and make whole. Very impressed. Russel heard my concern, and with swiftness corrected the issue.

PublicRecordsData.us is an excellent site with quality information. I’ve used other sites in the past that don’t provide proper information. Use PublicRecordsData.us for all your record search needs. You’ll be as impressed as I am.

I was trying to retrieve court documents of the probation order, as I am a victim in a prior offense. The Live Chat representative helped me close my account in a timely manner. I was able to obtain documents that I could have gotten for free through the Clerk of Courts website.

Informed the agent about the issues I was having. She was very knowledgeable and quick to fix my issue. All charges were credited immediately. Would gladly use this company again.

A pending charge was in my bank account for $20 when I did not authorize that. I reached out to customer affairs and it was resolved immediately. Fastest customer service I’ve ever had in my life. Thank you.

It’s worth the money. It is mostly accurate and very detailed. I learned a lot that I did not know about some people and even about my own past and things. It showed email addresses and relatives and even old phone numbers.

It would be 0 stars if it wasn't for the prompt courteous, no nonsense service I received from the wonderful company agent. I looked up several people one with a very extensive criminal background and no data was available.

I spoke on chat with Carol, I explained that I was only seeking information about my new house. She informed me that $1.00 was the original fee, $20.00 was to access the records. I explained that your website is deceiving for older people to navigate without accidentally spending $21.00. This older couple married 53 years are fortunate that understanding people like Carol are very hard to find in these extraordinary time in this world we live in.

Ryan was very helpful and quick. He was able to assist me and take care of my issues. The website itself is pretty cool and offers the information you need. Thank you for assisting me. If you need help looking for information on loved ones or just curious, this website is the best.

I appreciate the immediate support when I contacted with questions. I think it took less than a minute to get my questions answered. The chat feature was great. The person that was in the chat with me was able to find my account right away, and assist with closing it. I only needed 1 report and didn’t want any packages or additional charges. They helped me close the account and did it fast.

I had a fantastic experience with the customer service team. As someone who wasn't fully familiar with the technical details/process, I truly appreciated how patient and articulate they were. They broke down complex information into simple, easy-to-understand steps without making me feel overwhelmed. It’s rare to find support that is both efficient and genuinely empathetic. Thank you for making a potentially stressful situation so easy!

Kind, helpful guidance and resolved my problem. Took the time to ask me questions and answer them efficiently and quickly. I appreciate the support. They were able to cancel subscription quickly and refunded me for what I didn't want.

Courteous and helpful with no hassle. I was expecting a hassle and disregard for my issue. The representative was helpful and resolved my problem. Respect. There were unapproved and extra charges on my credit card. The representative removed the unapproved charges and was helpful.

They gave me my refund with no questions. Great service! I appreciate it! They do not give me a hard time, and it didn’t require a lot of my time out of my busy day. Thank you! I highly recommend this service if anyone needs it!

Everything was great and the assistance that I received was exceptional. The only thing that I think could be changed is that when you sign up the $20.00 for 30 days should come before the $1.00 per record or something like that. I thought that I was just purchasing my record and did not realize that I would be hit with a $20.00 charge.

Be careful because you may be signing up for multiple recurring charges just trying to get a one time report. But their customer service is super helpful getting that canceled if you do so by mistake.

Be careful on the pricing structure. Read all info very carefully on charges. Also, watch your credit card statements for possible duplicate billings. Some of the info I was looking for can be found in public records but these folks simplify it.

Charles was courteous throughout the chat, understanding about my confusion over PublicRecordsData.US’s hidden instructions how to avoid $20 monthly fees (since the website’s notion of “closing” doesn’t stop the automated billing), and was extremely efficient & timely to perform the necessary closure & refund. Thanks to Charles for a pleasant experience!

Needed assistance closing my account. Stephanie was wonderful. Transaction was without a flaw! I did not realize there would be a $20 fee. I assumed it was simply the one dollar but you live and learn.

Very helpful data and when I cancelled my account it was easy and quick. Excellent customer help. This information is very helpful for many reasons. Thank you.

I ordered one report and was expecting to pay $1.00. Checking my bank I was charged $1.00 and additional charge of $20. I ask chat what was that and apparently they gave me my report for $1. Then charged me for a package which I did not want. Bottom line. My $20 was refunded! Thank You!

I got on the live chat and Ashley responded. She was very helpful and quick to help with my questions. I received the information I needed in a timely manner. I will use this service again if needed.

Was very unhappy about a $20 reoccurring fee on my bank account. Amanda took care of closing my account and refunding the fee that I did not agree to.

Kimberly helped me close my account quickly and helped refund my last payment. I did not realize this was a monthly payment (my own mistake) and she quickly fixed this issue. Give her a raise for quick and reliable service.

I had a good experience with customer service but I was signed up for a $20 account that I did not want. Really actually annoying. My $7 purchase was made clear and I was provided receipts. However they seem kind of predatory. If I wanted a monthly subscription I would have done that but I did not want or need that.

I only needed to check a couple of numbers so I cancelled my account shortly after I signed up. Cancelling was an easy process and I appreciate that. I never dreamed it would only take a few minutes to cancel.

I didn't find anything I was looking for but that's a good thing. System is easy to navigate and live agent was efficient. Thank you for the help and information. Charging fees for any service is frustrating, I thought the initial fee would be enough. My only complaint.

Agent was great, helped me out with no issues. I explained it needed to delete my account, they helped me with it, and got the process completed. I hate when I get unsold, so it was nice that I could just have the request completed.

Amazing, I found the information to be very helpful. I'm not too sure how accurate it was and the person that had me close my account was very helpful and very polite, and deserves a raise. I had an issue and they immediately helped me fix it. I really.

Your site was not clear on its charges and I only agreed to a $1 charge to view a report and then refused additional charges. I then checked my bank account and was charged $20! If you had not refunded me that charge I would have reported this has a fraudulent service charge with Bank of America.

Stephanie provided excellent support through the chat feature. I reached out for assistance with closing an account, and she quickly accessed my information, clearly explained the process, and handled everything efficiently. The entire interaction was smooth, professional, and resolved in under four minutes, which exceeded my expectations. I especially appreciated how straightforward and hassle-free she made what could have been a time-consuming task. Highly satisfied with the service.

I was looking for a police report and somehow ended up with a monthly subscription. I used the chat feature to close the account and cancel payments. Ashley was my chat assistant and had everything taken care of in just a few minutes. I was grateful for her help!

It says 1.00 then extra fees are charged. If this is public records which are free I don't feel you should be charging all this money to get it. I think these actions are wrong. You should not be charging all this money.

Easy to navigate but watch out for unexpected charges. If you are only using this one time and we're drawn in by the one-dollar thing, make sure at the end of your search, you contact customer support to get refunded for the hidden charges and for your account to be removed so no further charges are incurred.

Fast replies and done amazing on explaining and helping with things. Done an excellent job. Timely manner. And was super understanding when I explained I don’t understand the charge on my bank account.

Maria from customer services did an amazing job with the help I needed. She heard my problem and was able to assist me and get it all sorted out in a timely manner. I am grateful for how put together their customer support team is.

Hi! I goofed when trying to retrieve the records of an elderly relative. I thought I was paying $1 for a record, but somehow "bought" the $20 package. Timothy helped me straighten this out and refund my charges. Many thanks, Tim!!

Customer service was great! I recently had to cancel my account, and I was pleasantly surprised by how smooth and stress-free the entire process was. From the moment I reached out, the customer service team was responsive, professional, and genuinely helpful. There was no unnecessary back-and-forth, no pressure to stay, and no hidden hurdles to navigate. The representative I spoke with listened внимательно to my request, confirmed my details, and handled everything efficiently within minutes.

Customer service listened and did their best in the shortest amount of time to achieve satisfaction. I had a financial problem and it was resolved in the same breath I typed it.

I had an issue trying to use the account to begin with from the start when my bank denied the $1 access fee, thinking it was fraud, so I discontinued my search and denied the services. Or so I thought. I found out today that my account was charged anyway, and I quickly got on a chat. The representative was extremely nice, understanding and helped me figure everything out, along with canceling my account for future access and for future charges. The representative was very patient and was able to help and finish the transaction very quickly.

Susan was very helpful and wonderful and assisted me in my search and address my account. I was issued a refund and account was closed. Susan was polite and courteous. I appreciate her help. Thank you.

It help me out a lot. Due to the facts I did not know what I was doing but it was helpful to me if not I will do it again and approach it a different way. They closed my case out for me. It gave direct of what I need. I did not see the full charges on it or the outcome of things so I really didn't know how to work it. But I guess it work. I will know in a few days.

Nancy was very fast at responding and helped resolve my issue. She explained the charges to me and assisted with the refund of the unauthorized charges and agreement I was not aware I entered Into. The website was not very clear and I signed up for an MRC I was not aware of. She helped understand and resolve the issue

Thank you for your quick response and for taking the time to understand my issue. I truly appreciate how promptly and professionally everything was handled from start to finish. It’s not always easy to find customer service that is both efficient and courteous, but your team demonstrated both qualities exceptionally well. The communication was clear, respectful, and reassuring, which made the entire process much less stressful than I anticipated.

I got the report expecting it to be $1 as advertised but apparently it signs you up (there isn’t another option) for a reoccurring charge for 1 year of access for $20 a month! I don’t want or need access of any other report, just this one, and was not happy to see this added charge pop on my credit card. Not impressed, do not use this website. I will say that when I went on chat to dispute this charge Shirley was very kind and helpful.

Found what I needed, was checking for criminal charges and I have none. Have been getting numerous calls from unknown number stating I have charges against me and these people are getting rude and threatening me as well.

I just spoke to a representative. Unfortunately I don’t have the party's name however he was extremely helpful and understood my request and was also very polite and taken care of what I needed. He’s a great asset to the company. Just by that quick response via chat.

Awesome customer service - very efficient and friendly. Had an issue and PUBLICRECORDSDATA.us fixed it fast. Really appreciate their speedy response and was able to resolve my issues within minutes - thanks!

I recently used this service for a specific search and needed to cancel my trial before the subscription continued. I contacted customer service and they were very helpful. They closed my account immediately and didn't give me any problems or high-pressure sales tactics. I received confirmation number **. I really appreciate the straightforward and professional help! Thanks Debra!

Customer service was so quick to help me with my issue, very prompt & knew exactly how to help me. Most support chats take at least 10 minutes to get anywhere; we were able to get my situation resolved in less than 5!

Charles was very helpful! I had a discrepancy with the charges and he helped me quickly and was very polite. He explained things clearly and let me know exactly what to expect. Best customer service experience I have had in a long time.. A+++

He was really helpful and was able to close my account and help with the charge to my credit card. It was quick and easy and the best customer service I ever experienced. Thank you!! I didn't catch the name of the representative but hopefully he can get tracked via conversation.

Steven was polite, quick, efficient, and professional during our brief encounter. If I were to ever need to apply for services and have any questions I would hope to encounter him again. The entire process of finding someone wasn't too difficult, just needed to finesse my search just a bit and found who I was looking for and the information I needed.

Support staff reached out to me in order to refund the subscription cost. Thank you, I appreciate it!