PublicRecordsData.us Reviews

Peter was great and helped me in a very professional manner.

Very prompt on assisting me with my issue. Sarah was able to assist with exactly what I needed in a very timely manner.

RUTH was my agent today, and she was very polite and accommodating. I appreciated her! Thank you.

Sarah was super helpful and responded quickly to resolve my issue. Thanks!

Maria was very helpful in closing my account and refunding charges. Very much appreciated.

Pamela cancelled my account as requested promptly and professionally. Recorded search is quick and easy to use.

Response and action taken was quick and to the point. Only needed a one time use and was quickly done in 10 -15 min.

I needed information on the date of when my mom had gone to small claims court and she was unsure. This program helped quickly find that information. I also needed some assistance from the live chat option and they were very helpful.

Great quick assistance when called upon in the chat communication option.

They answered way faster than I thought and they have a solution with no problem. The only reason why I wouldn't recommend this service is nothing related to today's interaction. I don't like that for some reason I ended up having recurring payments when I thought I was only paying to get one report.

The website is a bit confusing to. But I received the information I was looking for. Though they charged me for a report I did not authorize, upon contact I received a refund very promptly. I would consider using them again.

Were quick and easy on getting me a refund for a charge I was not aware of.

My issue was taken care of in a timely manner and was handled well.

Thanks. Cancelling my account was quick and easy. I appreciate the help.

Overcharged, but customer service said it would be refunded. I'm upset the company tried taking it in the first place when it says $1 fee. Feels like a scam.

Great experience with the online chat system resolving my issue. Was shocked by the simplicity.

Frank was very explaining what I ordered and helped me with what I needed.

Quick response. Addressed the issue promptly and professionally.

I used the service for a very important inquiry and was pleased with the pricing and the information obtained. However, I neglected to cancel my subscriptions and was billed according to the agreed upon plan. Using the support chat I was quickly able to reach a representative who promptly closed my account and refunded the charge. This tells me that this is a reputable and trustworthy source for public records that seeks to provide a long-term quality service and not make a quick “buck” of subscription fee fine print. Great customer support!

Efficient and helpful. Hassle-free assistance. Thank you.

It was not clear I was going to be charged 36 dollars to access the website; I thought it was a one-dollar charge per record recieved. But, my customer support agent, Richard, was quick, and he delivered me a refund, no questions asked. He was an angel sent on earth. I'm leaving this 5-star review because of him. I could've left a 3-star review for getting slyly handed out of 36 bucks, but because of him, I'm gonna do you guys a favor. And I wasn't in any way bribed by him; he did a good deed, and I'm just returning my favor.

Paul was great with helping me close my account. I found everything I needed.

I got help from Paul and he was great in understanding the situation and dealt with it swiftly and efficiently. Thank you, Paul.

GREAT and FAST SERVICE! I will RECOMMEND YOU!! NO hassle.

Messaged the live chat for support, and the response rate was amazing. They understood my concern immediately and resolved the issue with no problem. Quick, effective, and friendly.

I had an issue and they resolved it quickly. I didn’t struggle at all. Great customer service!

Customer service was extremely helpful and quickly resolved my issue!

The assistant was very helpful in getting my account closed.

I jumped the gun on asking for the deed for our property. I saw a $1.00 cost and figured it was worth it. When all was finalized I was charged $36.00. I chatted with Ruth-customer support and they closed the account and issued a refund of the $36.00. Hopefully it is taken care of. But I do appreciate the help.

I used the chat system to help with understanding my account, charges, and cancellation. The response was clear and my issue was resolved quickly, with confirmation.

I needed to cancel my subscription and my issue was resolved quickly.

Was charged and overdrafted my account. And they were able to cancel it and refund.

I just want to mention Debra from customer service. She was very helpful for what I needed. Thank you.

I needed to cancel my account and get a refund for the $30 package deal charge on my card. Ruth was very helpful in getting both of these items sorted out for me.

I was chatting with Daniel, and he was a great help. Very polite and courteous, I work with great efficiency. Thank you again for your help.

Customer service explained the fee. I misunderstood the fees when I applied to access my record. The account was closed to avoid any further billing.

Mary assisted me with my account subscription cancellation and was very quick in her response and provided me with accurate information. Thanks.

Someone had used my card and set up an account, as soon as I found out, I reached out and the agent was extremely helpful giving everything taken care of, his name was Jerry.

Customer service promptly refunded me for monthly charges that I was not aware were being charged.

Very helpful, and I wish all customer service people were that good. No issues, and he understood the issue.

I had a great experience with Nicholas at Public Records. He was very helpful and provided excellent customer service while assisting me with closing my account. He was professional, friendly, and made the process easy. Thank you, Nicholas, for your help!

Timothy was extremely fast and immediately resolved my account and billing issue.

Sharon was very quick and helpful with my issue. She was professional and solved my dilemma without any struggle.

Very quick and professional. Great work. Took care of me in 3 minutes.

I was amazed in how fast the customer service agents were able to assist me.

Went on the live chat to cancel my monthly reporting fee and Pamela with customer support was extremely helpful and precise on helping me resolve my issue.

Fast and prompt service on issuing a refund! The content of the report was useful as well.

Russell was SO helpful. He was super fast and very efficient.

Good info, pulled the full record on my vehicle that I needed, and closed the account quickly via live chat as I didn't realize until later I was still being charged. :)

Got me the info I was after, I accidentally signed up for a subscription, but once I realized it I contacted customer service, and they canceled it for me in like 2 minutes, fastest service I've ever gotten.

I spoke with Debra, who was wonderful. Polite, kind, and knew her stuff. Was able to take care of my problem quickly. It was actually a very pleasant experience working with Debra.

The data searched was detailed and helped me in figuring out the issue I was in. It was quick and easy.

The ai software that is used is really good- very capable.

Quick response and she took care of my account with no problems. I was never able to find what I was looking for.

Very efficient and quick to answer my question and assist with a resolution.

Excellent, prompt service! Very understanding representative.

Had a problem with the billing amount but I talked to Jerry and he fixed the problem. Thank you.

Pamela was very helpful and very kind. I’m very grateful with her service.

I need to gather some history on a property and this was very helpful. When I completed my project I utilized the chat tool and they provided quick and efficient response.

You were wonderful in helping me! Thank you Ashley!

Help was fast and easy. She helped me close my account and subscription after verifying my identity.

Very helpful representative on chat. Thank you so much.

I want to thank you for the information I was able to obtain through your service. I no longer need this service and thank you for the ease and politeness of canceling my subscription.

It was easy to use the chat service to cancel my subscription. No hassle and no problems.

Agent quickly and successfully helped me handle the situation with my account.

I got the information I needed and was able to close my account easily as well.

I signed up for what I thought was a one time personal name search (to see what public info was out there about me). The site said I'd only be charged $1. I later found that $30 was also taken out of my account. They then charged me $30 a month for the next two months before I noticed the charges and cancelled via chat. Do not utilize their services unless you want to be deceptively robbed!

The help chat was quick and helpful. Wish I had received what I had wanted when I paid for it but that is not their fault.

Omg. Wow. Donna was lightning quick when it came to resolving my issue. I literally spent 2nd in chat and my issue was resolved. No BS. No haggling. Just straight business. I thought I was going to spend at least 15 mins waiting around. This was the fastest customer service I’ve received anywhere. Not just in chat. I’m talking faster than going to the gas station fast. Donna’s awesome. Thank you.

Nancy was great. Quick and attentive and appeared to be kind.

I was given help due to a potential mistake or misunderstanding on my part at the end of the check out process. I thought I did all the steps correctly but the customer service agent was able to help after the fact. Thanks again!

My needs were addressed and taken care of quickly!

Very quick with what I asked. Excellent Customer Service.

Good communication and clear understanding of my request.

Karen was extremely helpful and professional. She clearly explained everything, quickly canceled my account, and helped me receive a refund. She made the entire process easy and stress-free. Excellent customer service!

Such good service, very fast and responsive, best service out there!!!!

I accidentally purchased a 31 dollar public record bundle when I just wanted the one report. The Customer Service agent quickly issued me a refund.

If I get the refund, I consider this a great interaction.

Very helpful, super fast response, highly recommend.

Account was closed within a few minutes of opening a live chat.

Much appreciated site, it was able to help me with some information.

Everything was great although I didn't understand how much I was going to be charged. The chat employee helped me close my account very easily and quickly so it's all good.

The excellent service I received today from Jeremy was quick, to the point, painless, friendly and respectful. Thank you!

Very helpful in helping resolve an issue with my account.

The person who helped me was very helpful when I was being charged.

Signed up and researched what I needed. Went to online customer support to cancel my account as per the instructions and it was resolved without issue.

Good service fast and convenient, recommended, the only thing it wasn’t clear that was a membership with monthly charges.

Very helpful, able to help me find my correct account information and assist quickly with the issue.

Peter helped cancel my subscription today. And quickly and easily. I’m very thankful.

When first signing up, I believed that I was only paying for a single use of service. I was not aware of any renewing subscription. The agent (Timothy) was able to close my account and issue a refund for the most recent withdrawal without all of the teeth pulling that it would normally take to get that result. I very much appreciate his assistance.

The cost was higher than expected but the customer service was quick and helpful.

It is a pleasure to assist you with your request. We understand you are looking for some wonderfully crafted text. We are dedicated to providing exceptional content that meets your needs. Please let us know if there is anything else we can do to help. We appreciate your business.

Customer service was great, efficient and did what I had asked. Good person to work with. Pleasant experience. I called to discontinue service as I no longer needed it. Associate quick and Hassle free.

Robert was very helpful today at customer support. Robert was professional and respectful. Please consider Robert for promotion or at least a special parking place. Thank you.

I went online to get a report for a vehicle I wanted to purchase. I clicked on the $7 pdf report, but was charged for a $31 package. I contacted the PublicRecordsData.us online chat and spoke with Jerry who was very efficient and apologized. Jerry also helped me with my situation and now I am a happy customer.

I experienced great customer service from Nicholas. I appreciate his help and quick resolution about my inquiry. Thank you for your help and time. I will recommend to others who need this service. Thank you.

I had to ask the chat box a question about charges on my account and in no time at all, they refunded me, canceled my "package" and gave me all the information I needed. Very easy to use and very quick response/solution.

The customer service provided was exceptional, with a particular highlight being the assistance I received from Peter. He was incredibly helpful and efficient in guiding me through the process of obtaining a refund. This interaction took place on August 10, 2026, and Peter’s professionalism and dedication to resolving my issue made a significant positive impact on my experience.

I saw news about many property fraud in the recent years so I was just checking information about my own property. It was my first time using the website and I was doing this in a hurry. I thought there was only a $1 charge for checking my own information and the $30 charge is for real estate professional to check multiple properties when I requested the information. I quickly realized that was a mistake after seeing the $31 fee. I am not a real estate professional, and I don't need to check hundreds of properties information. I decided to use "Live Chat" to ask help. The support representative was great and patient. She helped to resolve my mistake and misunderstanding quickly. I apologize for any inconveniences. Really appreciate everything she did.

I used the chat function to ask that my account be closed, no longer needed. Jerry quickly assisted and took care of my request. I greatly appreciate the prompt and courteous assistance I received. Thank you!

Ryan was effective and efficient in solving my problems. He handled it with grace and care and was very patient with me. The website charged my account that I did not understand where the extra charges came from and Ryan explained them and helped solve my issues.

Reached out to CS via chat to inquire about a $30 charge after I cancelled subscription. Donna was friendly and quick to response. She confirmed account was closed on 7/21/26 and kindly refunded the $30.

An issue occured and the Customer Service Help Team assisted immediately, it was resolved immediately. No complaints as of yet, Karen answered my questions and assured my issues has been solved. Chatted with a live agent not a BoT. Much appreciated.

Confusing system, where I agreed to a $1 record search but somehow was charged for a $31 package for future searching. I talked with the customer service who was able to send a refund, so hopefully that will happen in a few days.

Excellent— Quick and excellent and efficient caring customer service. I was unsure of why I was charged more money than told originally and he was able to give me a refund and close my account for me immediately as I had requested. Quick and efficient service and very friendly.

Charles was very quick to respond to my issue and to the appropriate action. Great Customer Care! I hope that all of your Agents are so Understand and do provide a fast resolution. I needed Charles to close my account, as I do not have time to utilize it at this time. With the way the economy is today, that $30.00 a month, will help me financially. He closed my account and provide me with the confirmation number of **. Thank you Charles!

Jerry was very helpful in helping me resolve my issues. He resolved it in a very quick manner. I started the chat and shared my concerns and he listened. He was quick to offer a solution to resolve the issue.

Initially, I was only looking up information on my own house. I thought I was being charged seven dollars and then I found out that my account would be charged monthly for $30. Not what I meant to do but using chat, I was able to cancel this account… Too easy!

I was told initially that it would be a 1 dollar fee and then I was charged 31. There was some confusion about the fees. They need to state their amounts more clearly. But customer service took care of it. They gave me a full refund with no issues.

Agent was quick and extremely helpful service. Agent understood my needs and provided results in less than a minute. Will definitely keep service in mind when recommending.

I received great customer service from PUBLICRECORDSDATA.US! It was a pleasure doing business with them. The live agent promptly issued my refund and followed up with a confirmation email. Excellent communication, professionalism, and service. Highly recommended!

didn't realize I would be charged $31 immediately as the way it was worded made it sound like I would be charged $1 for the initial report request and then $30/month afterwards. Stephanie was very helpful in issuing a refund following my misunderstanding of how the billing would work initially. I am thankful she was able to help me fix my issue immediately.

I purchased a record for my sister which was a fairly easy process, however, I was charged two separate times one for $31 and one for $7. I reached out to customer service and was told $31 was for the report and $7 was for the PDF. It’s possible I overlooked this when purchasing the record but I doubt it. Customer service was able to assist me in closing my account quickly.

PublicRecordsData.us provides an incredibly user-friendly platform with straightforward navigation that makes locating exact documents fast and stress-free. When I no longer required the service, customer service representative Alexander handled my account cancellation smoothly, proving to be both exceptionally nice and helpful throughout the entire transparent process.

I used the live chat option to gain understanding of an unexpected $31 charge on my account. Ronald was extremely helpful with clarifying and resolving my concern. He explained that a $30 fee gets set up for recurred billing with the PDF option.

I was charged an unexpected “package” charge that was not explained or mentioned when I pulled 1 record. I contacted your office via chat and Stephen was able to assist in a very timely manner, with unexpected results. I was very pleased.

Stephen was very helpful and efficient. He helped make my experience great by his efficiency and proactive management. I am appreciative of helping resolve my issues quickly and making sure I felt assisted before disconnecting.

Great service! My issue was resolved immediately and the entire process was quick, easy, and hassle-free. I especially appreciated that I wasn’t asked to explain why I was cancelling my service or pressured with repeated offers or attempts to convince me to stay. The representative was respectful, professional, and made the cancellation process exactly what it should be—simple and straightforward. Excellent customer service!

Was able to get my 1-time search for tax reasons and then noticed it was charging renewal fees. Charles in CS was able to help me cancel the subscription and make sure I was refunded the charge after the first use. Great customer service.

Customer service was quick and handled my needs in a professional manner. I had a question about the online service I had just used letting her know my need was completed with today's download, it had met my needs and had no need for future access. She cancelled my access and set my mind to rest, Thanks so much for being so easy to work with.

I used the site and was told it would be $1 however, I was charged $31. I reached out and agreed to close my acct and was given a full refund. Frustrating, yes, easy to resolve, absolutely! Thank you!

Kevin customer support was very helpful to solve my problem, few questions and info, he look up for my account, in just couple minutes he got everything done...

I was pleased with how quickly the person handled my question. However I was a little disappointed in being charged $31 for the records. When starting this search I understood I would be charged $1. Make things clearer please.

I was very pleased with the service I received. The customer service was easy, helpful, and straightforward, and I was able to find the information I needed without any difficulty. The information provided was clear, useful, and easy to understand. Overall, this was a very positive experience, and I would definitely use the service again.

Excellent service from Scott on the chat. Handled my problem quickly, courteously, and effectively. For you to tell me my review is too short to accept is obnoxious and ruins your whole effort. Also you don't tell me how long it should be. Epic fail. If you don't accept this I'm not doing the review

PREDATORY. They take payment monthly and did not make that well known. I only wanted a one time report. They know exactly what they are doing. Use caution and cancel immediately after you get the information you want.

Russell was very helpful. The chat option was awesome. Thank you for the analysis and report! I will use this service again in the future. I will recommend this website to friends and family as well. The report is easy to read and very detailed

It was great service; he or she understood my problem and solved it in seconds. Actually I got charged accidentally, so I was looking to get my money back, I think it was a lady, helped me to get my money back.

Fast and solved my problem in seconds, like 8 seconds. Thank you. Keep up the great work. Found my account and gave me a full refund. I don't think I ever experienced customer service like that in my 45 years. Whatever it is you guys are doing, it's great. Keep it up.

The representative Andy, was extremely fast in getting back to me and handling my issue, especially at the time of night that I contacted them. Everything he said was true. I received my email exactly when he told me I would, confirming my inquiry.

I mistakenly must have agreed to a records package. When talking to customer service, they understood the situation and took care of my issue with no further problems. Excellent customer service. Thank you for not making anything complicated or taking too much of my time. You handled my situation very fast and professionally.

The customer service was excellent, but the way the billing was done was deceptive! You charged the full amount before the authorization! I was very upset about this. You need to wait for the authorization, and explain what the charges are for.

I used this service to lookup an old colleague, and I received a charge again this month. I was unaware that I had signed up for a monthly subscription. I contacted customer support and they replied immediately. I spoke with Jerry. He was extremely helpful and efficient. Not only did he cancel my subscription for me, but also refunded the charge from this month. Thank you so much for your help and having such an awesome support team, I will definitely use your service in the future.

I wanted to do one search on one property that I was interested in. There is a membership $30 dollar option that is automatically checked that I missed. I contacted that the chat person and they were able to get me "un-enrolled". Thank you,

Great service…Extremely helpful. I no longer need it, and they canceled my service immediately upon my request! The customer support was awesome and easy to communicate with. You will be pleased too with utilizing this service, and will definitely get your money’s worth.

My representative was friendly, professional and helpful. She took care of my request. She looked up my account for me, and was able to find it. She asked how she could help, and if she had taken care of all my needs.

Great and timely responses in live chat. Immediate resolution. I did not know that this was a subscription. I asked for a refund and the agent went above and beyond to also cancel my account for me. I took no extra steps. Will be using again for future needs.

Received an email stating I may have unclaimed funds. Went on your site. Paid seven dollars. Was also charged 31 I didn’t know about and only received information about my marriage history, etc. Nothing about unclaimed funds. Very deceiving. I did go on chat box and I’m being refunded the $31.

Used this when the lot next door became available to get some additional info. Was easy to use and easy to close out my account once I was ready. PSA, Just didn't forget about it because you will be billed monthly!

I was contacted privately to see if my issue had been resolved and even though it had only been over the weekend, I told them it hadn't and it was promptly addressed. Thank you.

Richard was amazing. I cancelled my membership a day ago but apparently it didn’t get cancelled. So I have to reach out again and Richard was amazing and credited me back the charge had been given so I don’t need to dispute the charge. He was quick and efficient and very friendly. Excellent customer service and that is hard to come by these days. Props to you guys for having someone like Richard who was amazing.

I tried to lookup a ticket that I had to pay and possible court date. I was not aware that this service was not connected and charged a 31.00 fee. It was an honest mistake and I explained it. Their team responded immediately and took care of it while explaining what happened. I appreciated that even though it was an honest mistake a fast response took care of it with no issues.

I had an excellent experience with Anthony. He helped me close my account and made the entire process quick, easy, and stress-free. He was courteous, professional, knowledgeable, and took the time to answer my questions without making me feel rushed. It’s refreshing to receive such outstanding customer service. Anthony is a great representative of your company, and I truly appreciate his assistance. Thank you, Anthony, for making what could have been a complicated process so simple!

I was very thankful for Mary canceling my account and refunding the auto charge. Would have been nice when I paid for a search that resulted in no data found that I had automatically set up with a recurring charge.

Getting my account closed was easy. But when originally it was only for one day access for 8 dollars. Since then my account was charged 31 dollars then another pending before I realized what was going on. If I would have known I wouldn’t have went thru with it in the first place.

Mary was quick to respond and was very attentive. As soon as the problem was show, she was quick to resolve the matter. She handled the matter in seconds and was a delight. I needed to cancel my account and was very helpful with doing so.

This site is very good if you are in need of several public records. I did not need a continued subscription and thought the fee was one time. Customer Support was great to help with my situation. I did not need this service long term.

Mary was really helpful with my questions and answered them promptly. Appreciate her great work! I accessed it one time but then realized I’m getting charged monthly. She helped cancel the fund instantly.

Thanks for helping me out today Daniel your Customer Service was exceptional. I asked for a refund you delivered instantly allowing me to get my refund back. That is what I call exceptional customer service.

Amanda was incredibly helpful. She was kind, informative and fast. Working with her was a pleasure. Thank you for employing such excellent personnel! She made my day. Sometimes calling customer service can be time-consuming and frustrating and this was definitely not the case.