PublicRecordsData.us Reviews

Having recently used your service, I did not realize the charge would be monthly. My need was only the one time. When I saw the charge for the next month I used your website chat feature to cancel. It was seamless and immediate, and Dennis was so helpful. Thank you for providing this service and for giving me the quick and unquestioned refund on the second month.

I only asked for a traffic report, and it said $1.00. I look at my credit card information, and I was charged $31.00. They happily refunded my money. 💰. I don’t understand why they don’t show all the fees up front. Glad they refunded my card.

Positive: It was easy to close the account using the chat function. I chatted with "Kimberly," who I'm pretty sure was a bot. But really, one should be able to do that directly from the website, once logged in. But one can't.

I recieved the information quickly, although I did not find what I was searching for. Also the chat with the customer service chat was also quick and easy. I would recommend this to a friend or family member if they were also looking for information about long-distance or forgotten relatives.

I went on this site to find some information on my property. The info I needed was not on there when I got the records. While searching the site charges came up that were confusing to me but I accepted them. I did not realize there would be continuing charges. I contacted a chat agent via the website. Kimberly, was able to close my account very quickly and was very helpful.

Was quick and efficient as well as effective! Was able to solve my problem without any issues! Would recommend this service to anyone and everyone. Was very impressed with the speed and quality of this service!

Greatly appreciate Sarah for assisting me with cancelling my subscription. Thank you so much! I guess I have to type a few more words because my review was too short. There really isn't much I can say except "Greatly appreciate Sarah for assisting me with cancelling my subscription". Hope this meets the review criteria in order for me to submit.

Quick and efficient customer service support with Sarah, fulfilled my needs. Got what I needed to see with the overall service and the cancellation process was easier than expected, would recommend this service to others as well.

I have some questions and have been wondering about a property so i decided to check a few options out. When i came across this site i figured id give it a try to see what the report would say. little did i know it would charge me $31 dollars and not the $1 i was expecting. I never confirmed a package or price. Once i realized i was charged $31 dollars I went to the live chat and explained. They gave me a refund, so I am bumping it to 3 stars. i feel like the site needs a payment confirmation page to detail what you are charging the customer.

I had an issue with my account and customer support corrected it in seconds. Very satisfied. I would recommend to friends and family. Customer jumped on my issue quick and resolved it. Not sure what else to say. I am very satisfied.

Chat box with Peter went well and quick to close my account. I think it is crappy that you force an account to be set up and charge $1 for getting basic record info that is public and then charge $30 a month afterwards. It's a racket.

Customer Support and Assistance was very timely and helpful. They helped resolve my issue in an efficient manner. The service initially provided were valuable and I would recommend this service to friends as well. Thank you.

Great service to be able to find vehicle history, for example when buying a used vehicle. The online chat support, Nora, was exceptionally helpful, efficient, and fast. I only wanted one report, so I canceled my account and stopped payments immediately after receiving the report I wanted. There was no confusion and I would highly recommend their service to anyone!

Whoever or whatever helped me on the online chat today did a good job assuring me the charge will be taken off. The actual site is misleading in how they charge. I was only supposed to pay for a one-time record and got charged $31.00.

Excellent customer service! Prompt response!! I got the information. I only needed it for one check and didn’t realize I had a subscription. I saw a payment, and I requested my account be closed and a refund was done in five minutes using chat!

I was charged a $31 fee for a subscription I didn’t know I signed up for. I immediately closed my account but wanted a refund on the fee I was charged, since I only used the records for 1 day. While choosing the chat option, Sharon helped me handle my situation. I was done within 5 mins, instead of 20 min, which is what I’m used to. I wish there were more Sharon’s in the world who get down to the meat of the issue.

Amy my customer service agent was super helpful after my account had received additional charges I was unaware of. She walked with me through the charges and was receptive to my frustrations and was prompt to receive my requests and help rectify the situation. I am super satisfied with the speed and accuracy of her help and wish all customer service branches provided this kind of understanding and support. She deserves a raise!

I used your paid system to look up my public records, after the fact I was done with the information I needed I needed to close the account because I no longer need the service. The auto-assistant online was extremely helpful. All I needed to do was to put in the issues I had and it took care of the rest, and then politely asked if it did well.. Simply, I’m charmed. Thanks again for the service and the rapid tech assistance with a human side..LOL.

I ordered a report and authorized a $1 and $7 charge. I got the report and then a $31 charge appeared on my card. I initiated a chat and the lady issued me a refund. Very nice lady and was very prompt in taking care of me. Appreciate it!

First of all, let me say that my three stars has nothing to do with the customer service that I received during my chat regarding my cancellation of this service. I gave publicrecords.com three stars because you can get a report for $1 however, you have to sign up for a 2-year agreement at $31 a month just to receive one report. This is absolutely absurd. There are no options, it is a 2-year contract straight up and if you don't cancel it, you'll be billed $31 a month. The website also charges additional fees if you would like to download your report or print.

Thank you, Nicholas!

This service is okay except that they don't tell you that there will be recurring charges on your credit card account. The only way I found out is because my Bank asked me about the recurring charges. However, the company did close the account and refund my money. I think it would be a great tool if they disclose the recurring charges.

The review was very good and I got my refund back and that's all it matters since I am the strongest man. Thank you and agent pulled a massive w I'm happy for the agent. I bet he's strong too or she or idk both genders can be strong. Thank you.

Mistakes were made on my end and you guys fixed them immediately. I asked for a refund and was granted it. I really appreciate you guys. Thank you all so very much.

I didn't use their services, so I asked for my money back. They issued me a refund.

I needed to cancel my account and I couldn’t for some reason, but Jerry was quick and helpful, did what I asked in a matter of seconds and canceled my account without a hassle. Thank you.

Russel was a great help to me. I didn’t understand the process and he was able to help me figure everything out. He was patient and understanding. I would recommend this service to anyone I know. If you or anyone is looking for public records, this is the place to go!

I requested a termination of my new account immediately after achieving a favorable result, and the agent helped me in fast, effective manner.

I needed to know if there were any recurring charges in conjunction with the $30 for my report package that I bought last week. Customer service chat Peter was excellent and helped me close my account and know there would not be anymore charges. This is exactly what I wanted.

They were super polite and quick with a solution!! Awesome job. They got right down to the solution and I was finished in no time! I would 30000% recommend this specific person again. I hope they have the best day/ week/ month and have a cold pillow every night.

I was aware that I would be charged 31 on top of the 7 today. The request for refund of the 31 was issued promptly and professionally. I am greatly appreciative for your customer service agent diligence.

Thank you, amazing customer service support! Very grateful to this company. They did amazing at helping me with my membership. I enjoyed the multiple easy features to reach help by customer support. The gentleman that helped me out took care of my issues within 5 mins, very professional.

I was not able to recall my use of PublicRecordsData.us website. When I spoke to the helpdesk agent he was able promptly to help me with my question. He located my account and associated charge and closed my account upon my request.

I accidentally signed up for a recurring 30$ per month subscription and reached out to them a few days later when I realized, they were super helpful in canceling it quickly and refunding the first accidental payment. 10/10 service.

This review is only for the Live Chat Support, NOT the PublicRecordsData.us site. The Chat customer service representative, Steven, was fast, accurate, and very helpful. I am very happy that I chose the live chat option! Thank you Steven.

The representative on the chat line resolved my issue promptly and efficiently. They assisted me with canceling my subscription and ensured that a refund was issued for the upcoming payment. They were helpful and patience in solving my problem.

Customer service was great and issued me a refund for services I did not need. I ordered two reports and was not aware that I was being charged for a report package. There is nothing else I needed from customer service.

I really did not know what I was doing. I was looking for a record for our property. Found it but it did not have information I needed at the time.

Excellent service. Helped me avoid being scammed on two separate vehicles where the odometer had been illegally rolled back from over 200,000 miles to 90,000 miles. When I was done it was easy to end my contract until I need them again.

I thought I had signed for a one time access for $1.00. My bank account was charged $31.00. This did not make me happy so I reached out to the chat feature and asked for a refund. It was immediately given and I'm now happy. I truly appreciated the quick response and the refund.

I went online to cancel my account. After several attempts (PublicRecordsData needed to send me an email link to sign in -- which, by the way after 2 tries still never came through) I did the live chat route. It worked and my account is canceled. That was easy. However, trying to get into the account, that's a challenge.

I was not aware the $30 was a recurring charge. Your customer service kindly cancelled the subscription and indicated a refund would be credited in a few days. I appreciate the rapid response. Thank you.

I just wanted to close my account, and it was done quickly and effectively. I had wanted to complete a review, and once that was complete I no longer needed the resources provided from this website. George was able to help me get that done very fast, and without much needed on my end. Thanks George!!

Ashley did a great job and solved my issues with no hesitation. No run around or need to escalate anything to a higher echelon. If I need services again I will keep it in mind because of the customer service.

Amy was great. She answered all my questions quickly and thoroughly! I was charged $30 for some package but didn’t choose a package so I’m still waiting on my refund. I also did not get the report I asked for or even a report on me. What I got was a lot of info on my brother. Not what I asked for.

Mary was incredibly helpful with my issue. She explained things well and took the time to listen to my concerns about my account. She took the steps to help me get a fair resolution. She was also very kind in our interactions.

Unfortunately I never received any emails and was not able to access the record I was wanting. I suspect it was due to security factors, but even after providing alternative email still never received emails.

Nicholas helped me to close my account via chat. He was kind and very efficient in resolving the issue. Sometimes interactions with customer service can be stressful and difficult to navigate, but working with Nicholas was absolutely stress free and fast! A pleasure chatting with him!

This website lies. It will tell you it costs $1 and it will charge you $31! Whoever I had as my agent was helpful though he did everything I asked perfectly when I wanted to close my account and get a refund

The agent was extremely polite, professional, and helpful throughout the entire process. They answered all of my questions clearly, responded quickly, and made sure I understood every step. I never felt rushed, and they treated me with respect and kindness. Their knowledge and fast service made what could have been a stressful situation much easier. I truly appreciate their excellent customer service and would highly recommend them to anyone needing assistance.

I opened the account to try and find information on one person. I couldn’t find info and forgot to close account. Received text message reminding account was opened. I had no clue how to close. Went to chat and she was able to help me close in no time at all. Thank you!

I needed to cancel my subscription, so I used the chat support. The agent was quick and very helpful. It was a great experience overall.

Your service is a scam masquerading as a $1 charge for accessing a public database (1 out of 5). Your online agent got me a refund right away (5 out of 5). If I hadn't gotten the refund, I would have filed a consumer fraud complaint with my state's Attorney General's office.

James helped me through chat this morning. Was very quick and efficient. I requested a transaction for a report cancelled and my card refunded. He did this in a matter of 2 minutes. Most online help takes hours. This was a great relief and super customer service.

They overcharge without letting you know. The charge and receipt were for $7, and they charged me $38. The process starts with a $1 report, then it moves to $7 for the basic report. I received multiple $7 invoices (1 every 2 days), and then I saw charges of $31 and $7 on my account. And I received another charge of $7 2 days after. So this is not a serious website; avoid.

I spoke with David via live chat after noticing I was being charged $20 again even though I thought I had signed up for a one-time fee for the information I needed. David was quick to offer to close my account to stop any future payments from being withdrawn, and then I asked if he'd be willing to refund the $20 that was pending in my account since I am on a tight budget and $20 is a lot of money right now. David didn't hesitate to issue me a refund. I appreciate how friendly and prompt my interaction with David was.

I came onto PublicRecordsData.us to search for one report. The report wasn't very detailed and did not give me the information I needed. I spent $1 to get the report. Somehow, I ended up with Full Report package, PDF Package, and Federal Reports package on my debit card, which equated to $46. I immediately contacted them through Live Chat, and they said they would refund my money. Be careful what you ask for when searching for information because a lot of stuff can get added onto your search financially.

I logged in to my account to cancel my subscription as well as get a refund of my last payment due to the fact that I did not know that I was being charged. I had little confidence that I would get my refund. Long story short, I did.

Richard was extremely quick, professional, and incredibly helpful throughout the entire process. I truly appreciate the way he handled my issue and how he was able to solve everything immediately without any hassle or confusion. He was patient, understanding, and made sure I felt supported every step of the way. It’s rare to receive customer service that is this efficient and genuinely caring, and Richard went above and beyond to make my experience a positive one. Thank you so much for all of your help, Richard — you made a stressful situation so much easier. If all customer service representatives were like you, every customer experience would be outstanding.

I got charged an additional charge than I was expecting. I was expecting to have to dispute this but the agent I spoke to closed my account and refunded immediately. Felt very nice to not have to fight about it and it just got handled and fast.

I needed to cancel my account. I only wanted a one time search. Did a chat and account was closed with no issues. Immediate attention, no problems, great service. #####

It was a little overwhelming due to the extensive information received. However, the customer service that assist with canceling the account was super effective. I recommend anyone wanting to find information about a relative, as I was able to find what I was looking for.

I thought it was a one time charge for this, but it wasn’t. I didn’t realize that creating an account would cause me to be charged repeatedly. However, the person that helped me close my acct and stop being charged was extremely helpful and efficient. It only took a few seconds! I appreciate that greatly!

The website was easy to use and I was able to get what I needed very quickly. Timothy in Customer Service is efficient and very helpful. I would easily recommend this website to anyone who needs this type of information.

Nancy was very helpful, professional, and efficient. She addressed my billing/refund concerns quickly and clearly, and I appreciated how easy she made the process. She was kind and handled my issue in a way that made me feel heard and supported.

This was rather a confusing service to use as I kept getting redirected to various sites before I received the information I requested. Once I reached my final destination, the information was very helpful for what I was trying to do.

They were very helpful when I accidentally signed up for a plan. I was able to get quick responses, and get things taken care of within minutes. They got my account reviewed, corrected, and refunded with zero issues.

Topnotch customer service! I am so impressed by the efficiency and excellent customer service that I received during my live chats. Easy to connect and they resolve your questions very quickly. Best customer service I've experienced in a long time!

Great site for tracking down information. Be careful of the cost... It is a repeated monthly cost, not per search. Customer service Helen was great in tracking down a billing problem, and handled it well and very much to my satisfaction

Fast, straight to the point! Took care of what was happening immediately! Had a problem with card charges but they resolved it immediately! Any problems don’t worry going on live chat, they’re ready to help!

Extremely responsive, helpful, and solved all issues in a very timely manner. Support agent was polite, communicated well, and did their best to make my support experience pleasant. Best support experience I’ve had anywhere.

I didn't get nearly all the information on who I was looking for and a lot of it wasn't even who I was looking for. Canceling my subscription was no problem. That was a very good experience. Thumbs up on that.

I ran into an unexpected charge and texted customer service. Kimberly helped me out and fixed everything super fast. She even refunded the charge before I had to ask. The whole thing was handled in less than five minutes—such an easy, great experience.

I was charged a $20 fee on my credit card that I did not authorize. I contacted your website and was connected to "Chat". Carol was my contact and she corrected the problem, issued a credit and closed an account I was unaware I had. Great customer service and your firm did the right thing in refunding me the fee.

I had a problem with an unauthorized charge from my bank account and the issue was resolved immediately. I have been sent a refund for the amount - I have a confirmation number that I can check if I don't receive the payment within 3-5 days.

The charges are deceptive when ordering. Be careful what you agree to. I agreed to $1 charge but charged another $30 for a package that was not clearly shown. Customer service agent was very helpful and issued a refund.

I was quite pleased with the customer service, when I stated my grievance, I was immediately taken care of. No fuss, no fight, no lingering questions or draw backs. I can honestly say, this was the best experience I've had in a while with any online transactional experience.

Mary did an amazing job helping me. She found my account, issued me a refund, and was very swift and quick. Someone need to give her a raise.

Anthony was very helpful and answered all my questions. He made sure I understood my account situation so that I could choose to keep my account or not. He immediately made sure to cancel my account when prompt.

It is a huge relief when a subscription misunderstanding gets resolved quickly without any extra charges. Since your account is already closed to further billing, your main priority now is ensuring no pending charges slip through and monitoring your account to make sure the cancellation is final.

The process was smooth, efficient, and easy to navigate from start to finish. I appreciated how quickly everything was handled, and I was assisted in a timely and professional manner throughout the experience. The support provided was clear, helpful, and made the entire process much more convenient and stress-free.

I connected with Susan today to opt of of the records package that I accidentally opted into a month ago. She got me squared away closing my account and getting me a refund for the charge I did not need or want. Thanks Susan!

I was confused when I acquired a single report, and accidentally signed up for a year package. Sarah was very understanding and refunded my $30 since I only wanted 1 report. The reports are very clear to read and follow. Thanks Sarah!!

Wonderful customer service from Nicholas. My challenge with billing was rectified almost instantaneously. I was overcharged initially, and this was resolved in an extremely timely manner. Thank you.

I wanted to look up public records and I thought I was only getting charged $1 fee. This website is tricky. It charged me a subscription for $30. However, support helped me in seconds to have the charge returned.

I had small problem related to the additional charge on my credit card and contacted customer service. Representative helped me to resolve the problem within 2 minutes. Good job! I will recommend the company for future use.

I signed up for your service to get some specific information, which I quickly found. I don't expect to have a need for this information in the future, thus I requested cancellation of my account. Upon contacting support, to my surprise my account was cancelled almost immediately! The process was about as quick and painless as possible. Thank you for your time and consideration.

Scott was very helpful in canceling my account! I’m very appreciative it was quick and easy. It was very good that he was able to help me so fast. He was very friendly as well! He was very nice to me and very professional as well.

I am new to the site and was a bit confused. I didn't know I was being charged for a service, rather than a one-time report. Then I worked with a person named Ryan in live chat customer service, and they were so efficient and helpful!

I got a report, after seen the charges on my credit card, I decided to chat about it. The agent was super nice, he understood my situation and he honor my request for a full refund on my transaction.

I got my refund I asked for and am glad cause I was worried it was not authorized. I asked for a criminal report for someone who applied for an apartment and I got general information as requested.

I was charged more than I expected when I got a report. The website was very confusing and it was not clear to me that it would be a $30 charge plus the $1 plus $7 + $4. My chat representative was Nicholas and he was very helpful to help me understand what happened and credited my account for the continuing program that I did not need.

I needed to find 1 record and got what I needed in a few minutes. I paid the fee and didn’t realize I was subscribing to a recurring charge. I thought it was going to be hard and complicated to cancel, but Nancy took care of my request super fast!

Got billed 20$ for reason as a recurring payment. Live chat support took care of it within like 2 minutes. Very quick and easy process and helpful people! Thank you for the fast help. Happy Memorial Day.

Carol helped me immediately! She was fast and attentive. I contacted customer support-chat service and it was a nice and easy process. Quick response time and clarification to my query. Thank you Carol!

I seen there was a charge of $1 dollar so I proceeded with getting the record and then it charged me $30 dollars. And that’s when I reached out and a lovely lady named Sara helped me so much and she explained what the $30 was for and made it right by refunding me which is why I reached out to begin with so thank you so much and my apologies for not knowing it was going to charge the 30 or I wouldn’t have proceeded but it does give you the info you need. Thank you again Sara.

The customer service person, Sarah, quickly provided me a refund when I explained my situation. The reason I only gave a three is because I don't remember signing up for a package which is why I had to call in the first place.

I used the service and was happy with the info they produced. I did have to call to have a further charge refunded and to close any account they had under my email but the customer service rep, George, was able to help me without any trouble. Appreciate the good customer service.

Customer service via the live chat was very helpful without all the fluff or trying to upsell. Wasn't a fan of being charged an additional $30 for a package that I didn't agree to, but overall a good experience and the report I needed was helpful.

Daniel was a great assistant with helping me with my account needs. He explained that, I was charged a certain amount, and if I wanted to close my account, I definitely could. So no other charges will arise. He assured me that no other charges will be taken out of my account.

Customer service is fantastic, the site is great, I made a mistake and they were so nice in helping me correct it. I didn't read the full charge description and Russel did an amazing job fixing it for me. Very empathetic and understanding.

Great info, better customer service. I’ve used a site for many months and have gotten wonderful information that I’ve been looking for. I had a recent issue and their customer service was quick. Very impressive.

I came to the site to find out information about my home but after paying and viewing my report I then realized that I had already been here and have the same report. The chat representative was able to reverse the charges. All the same day!

Great customer service. Quick response! I appreciate the use of the public records. It was easy to navigate. I will definitely use them again in the future but be wary the payment is continuous. That would be the only thing I was not very clear about but it was resolved timely!

Dianne **

I was hoping to look up a property to see the specific size of the bedrooms. I made an account with PublicRecordsData.us thinking that $1 was a good deal. Once I made the account and went to pay, it became a $7 fee. I was tempted to cancel and log out, but we really needed to know the room measurements. I just assumed it would give those details. That was my fault. Either way, when I downloaded the info for the house it was basically the same info I already had from the listing of the property. Also, no big deal. I considered it a lost $7 dollars and didn’t think anything bad about the company. Today when I went to pay my credit card there was a $7 charge and a $30 charge. That was very frustrating.

I had an issue with a charge and it was immediately fixed and it was wonderful service.. The account was closed and I was refunded. I had some unauthorized charges but was handle very courtesy and fast.

I used this website to look up info about a deceased relative. The info was not everything I needed but I was able to chat with 'Amanda' and she helped me sort it out. Just read all the fine print and you will be fine. Pricing is a bit unclear.

They were the greatest when the service is needed in a timely fashion! I will subscribe when I am in need again and recommend their services to any researcher! Every response was essentially needed and that was appreciated by my team.

They were very helpful with my refund and answering any questions that I had about the system and my reports and what I can do if I had any other questions. It was a very short interaction and I don't have much to say (it keeps saying my response is too short so this is to make it longer).

Charles was my agent and had great interpersonal skills!!!! The issue was tackled head-on and dealt with effectively and efficiently! I know it is late in the night and people tend to slack but my experience is one to remember. Kind, swift, and efficient. Thank you so much, Charles.

Pleasant, nice chat, fixed the situation, everything worked out fine. Perfect everything. Thank You!

My chatbot guy-Jerry, did so great! Helped me cancel my account with no issues at all! I sent my name and email and he asked me what he could help with and I said canceling my account, and he closed it! No back and forth if I wanted to actually cancel it or anything!

Oh my gosh these guys are so easy to contact and more important, they are so friendly and helpful. It was such a pleasure to deal with a real person instead of some confusing AI asst. They….Anthony responded so quickly and gave me no hassle at all. I’m an elderly heart patient and not the smartest to working the internet and Anthony was GREAT. Thank you all so much for handling my problem with such a completely professional manner. Quite the pleasure!

I was assisted with a refund that I was not aware of a recurring charge. Great customer service. Thank you. I would definitely recommend anyone to use this service if needed. I appreciate all the help and record service

I thank you for your help. I made a mistake on the site and your help was great. I was charged an amount that I was not aware of and you were able to get me a refund. I was only expecting to have one dollar come out of my account.

Your service was great! The instructions on billing was a little confusing but you handled my mistake very efficiently. I was wanting just one report and ended up being billed for 720 for 2 years at $30.00 a month. I don't do that much business!

I used the service to find a Public Record and was able to do so I was charged for it and the next month they charged me again. I got in contact with them and they corrected the situation and refund the next month's charge. And cancel the service. I thank them so much for it.

Got the information I needed but wish it wouldn't force you into a subscription you have to cancel. Have a the subscription option for people that will use it but most of us just need one thing so I single price for that one thing without the added crap would be great.

My mother passed 5/6/2026 & it's been a struggle. I needed to confirm that I am now the owner of the property & was overcharged & the agent who helped was very professional & helpful. Thank you all & have a great weekend.

Very helpful even though some info were inaccurate. I asked for a refund the same day and received it. I saw other information that I didn’t need at the moment. I could see previous owners and the sex offenders close to my area. The deed of the house was almost accurate.

Chat was quick and easy and resolved my problem with professionalism. The representative was very nice and handled my request without any pushback.

Amazing service, so quick and easy. Got my situation fixed super quick. Amy was a literal angel and I could not have asked for someone else to help me with my situation. If I ever need a situation solved again I will love to come back and be helped.

Quick and easy. Cancelled within seconds. there was no hassel and Donna was polite and friendly. The only problem with public records is I signed up looking for someone. I put in all the informaton. To get the report you have to pay. Which is fine. But the report was for the totally wrong person. I never was able to get a report for the correct person. You should at least be able to verify you have the right person before paying the money. Then get the report after verifying it is the correct person.

I received an overcharge on my account. The issue was understood, addressed immediately and resolved to my satisfaction. Carol's communication was clear and concise. Greatly appreciated. A no hassle transaction.

A bit tricky to navigate site and products but customer service (Ashley) was very helpful. Info received was good but limited. Much of the info is free online if you take time to navigate the internet.

I thought I had closed this account and asked the online assistant for details. Ryan helped me online with the cancelation request. He was quick to reply and handled it within a minute. Fast and painless.

Ashley helped me get a very prompt refund today. Great service--very kind and expedient. Thank you. Thank you. Thank you.

Ashley was helpful and answered all my questions. I appreciated her help in closing my account. I'm not sure why it won't let me submit my answer review. I did a live chat with Ashley to cancel my account. She was helpful and closed my account and answered all my questions.

I was able to find the information I was seeking because the site had detailed records. Even though there was a lot of information, it was easy to navigate because of the easy to follow layout and the direct links to the information. Also, the customer service team was prompt and friendly and they resolved my inquiry quickly and to my satisfaction.

I got an issue with a charge and Maria resolved immediately. She is great at customer service. I was surprise how fast I got the issue resolved. She sent me the confirmation by email and by chat. Because of this issue being resolved promptly. I will consider to use your services again.

Here you go: 5/5 — Outstanding service across the board. The information provided was incredibly accurate and detailed, covering everything I needed without having to ask twice. Response time was immediate, which made the whole experience seamless and efficient. What really stood out was the depth of the reports — thorough, well-organized, and easy to digest. Customer support was attentive and helpful every step of the way. I came in looking for specific information and left with far more than I expected. Compared to other tools and resources I've used in the past, this one is in a league of its own. I'd recommend it to anyone who needs fast, reliable, and comprehensive research assistance. Will absolutely be using it again.

Nancy was quick and efficient in cancelling my service. The systems allowed her to take care of my issue in less than 10 minutes. A more detailed review is better. So here are some details: I initiated a chat, and within eight minutes and 50 seconds, Nancy had canceled my account.

Easy process to cancel on chat without annoying roadblocks. A better process would be to not have to sign up for a membership to use your service so people wouldn't have to remember to cancel later. Life used to be much simpler. But, having that you do have to sign up to use your service, the fact that it was easy to cancel was refreshing.

I didn't care for the site all that much however the chat team and the people that I spoke to were very professional and helped me get my issue resolved. I thought it was straight crap that the website itself took my money and did not give me any kind of information whatsoever. And I was very upset but your team stayed professional and help me through it.

I had an issue with a charge and they refunded it immediately no hassle. Their site is very accurate on the information they provide. I will use them again. I was looking for tax documents and focus exactly what I needed.

I was helped immediately and they were efficient and effective and they processed my request as I asked. I requested a refund because I felt like I was misled and they refunded my card and they were very prompt.

I used the chat feature to find out if I was being charged monthly fees. The customer service agent was very friendly and helpful. What would normally take a long time was handled very quickly. I was quite impressed.

I made transaction over their portal and saw unwanted charges. I contacted help via chat and got in touch with Russel. Russel was very helpful and resolved my issue almost immediately. Thanks for your great help.

I was very concerned because I accidentally signed up for an account for $30 and requested a refund. As I explained, I did not want an account and didn't have the extra money. Anthony was so kind and canceled my account and refunded the funds.

Very helpful, was very intensive with my questions and answered them very quickly. I will refer this site to my friends. I need a refund and she was very fast to respond. I will be looking into this site again as we move along.

The report was very detailed. I found everything I was look for and more. Great Service and Customer Service was vey helpful. I did not expect so many photos, and information regarding the previous owner of the home.

Not sure how I ended up on the site, I was looking for something totally different, didn't get anything I was looking for and suddenly had 39.00 dollars charged to my account, I had only seen a one dollar item. The person I chatted with today was able to remedy the situation quickly.

I only wanted a $1 search, but of course they wanted $30 for the package and a $30/mo subscription. I cancelled the same day with a $31 bill and quite a new few files for a research project and leads on additional angles.

The team member was effective and handled my issue quickly. Would recommend utilizing. This is my best review, thank you so much! I want to thank the specific team member I worked with, they were extremly thoughtful and helpful.

I do like that it allows you access to records and the honest information about the information as it may not be true, but I do not like the way the fee charges are explained, it’s misleading and confusing.

Shady!! They will bill you for 24 months after the “one-time search”. You won’t even notice as they abuse the buyer by taking advantage of the one-time purchase and hide the message of recurring payments. Basically a scam!

The service was helpful and easy to use; however, I found the $30 monthly fee excessive for what is offered, especially for one-time use. While my overall experience was positive, the high cost outweighs the benefits for me. Unfortunately, I would not recommend or use this service again based on the current pricing. I recommend a lower price for those who only need access once or infrequently as an option, vs. monthly and ongoing.

Had not expected $38 charges for trying to see my grandmother's DOB. Thought it cost $!. Agent was able to refund $30 account fee. Was pleasantly surprised at the helpfulness. Tech-challenged senior

Terribly designed website, confusing description of fees, but excellent support through chat. Support rep was very helpful, immediately available, best part of the service. The website is far too simple, lacks basic account management options like purchase/payment history, also appears to allow you to "remove info" for any name/phone number you wish, not merely your own, so whoever designed this service did the simplest, crudest job possible, but the support service provided was seriously top notch.