PublicRecordsData.us Reviews

Sarah literally solved my issue in less than 2 minutes. I even got the email and text confirmation before they were able to confirm it in the chart with me. They were super quick and made the whole process super easy!

Best customer service experience ever! This experience was a highlight to an otherwise crap day.

Easy communication and fast resolution to my concern.

Your team/bot William did an amazing job helping me today! I explained my situation and they were able to issue me a refund for this service that I didn’t know was monthly and canceled my subscription without any problems. Thank you guys!

William helped me out and did great! It was fast and easy!

After receiving a letter from this company, I used Chat to contact support for assistance. The person I talked with did a great job. I was pleased with the speed of assistance.

Nicholas was very helpful and fast with his service, five stars.

The gentleman that helped me out today his name was Frank and he did an amazing job. Very quickly resolved all my problems and gave me the best solution. Was very friendly and direct. I appreciate that in customer service.

I needed a report on my current property and paid a fee to do so. I did not realize that is was a monthly recurring fee and when I got charged again I got hold of the team on Chat to question the charge. They issued me a refund and I will confirm receipt in 2-3 business days. If you use this service, it is very detailed but you will have to close out your account after the data has been downloaded to avoid monthly charges.

This marks my second interaction with Daniel, and his assistance has been exceptionally valuable.

I was able to speak to someone, got the issue fixed right away, and didn't wait too long. The rep was fast and knowledgeable.

I had paid what I thought was $1.00 to access the Public Records Data Dashboard for one day. Then I see a $36,00 charge on my credit card. I chatted with Kevin and he got me a full refund because after one day, I don't have any further need of the service. Service is awesome though for someone who needs it, but I don't need it at my capacity.

Frank was great in helping me in a quick and friendly manner.

"Scott" was quick and helpful. Thanks, Scott. I appreciate your time.

What a pleasure to deal with such a helpful customer service agent! Absolutely stellar service! They deserve a raise, don't let them get away!!!

I requested a cancellation of an account and it was done quickly.

Awesome. I had a billing problem, and the customer service agent helped. The site was easy to use.

Very helpful and speedy with getting me refunded for the account.

Fast, easy service and no resistance to my request.

Although I decided not to access the records, they closed my account and refunded the charges.

I used your service once and recently discovered there was a mysterious monthly charge for $30 that I didn't sign up for or want. When I login into you website, I can't access my account to see what's going on. Your business model isn't transparent or honorable. I worked with Amy at customer service to close this account and receive a refund. She was very attentive and helpful.

Issues were resolved quickly and efficiently, the chat system was convenient.

I got good care from the representative and was helpful.

I did not know I was subscribing on a monthly basis. So I cancelled very easily through chat.

I started a chat to cancel the service and spoke with Ronald. He was able to understand what I wanted easily and took care of my concern by canceling any future debits to my account along with a confirmation number. I wish all services were this fast and easy to take care of.

I was very thankful for a refund provided from the chat. It was a misunderstanding on my part. I didn't understand that there was another charge. I was only thinking there was a $7 charge and so it was really easy to do the live chat and discuss the situation and they corrected it.

Karen was a great help with understand account settings and record reports. She was able to efficiently help me in 5 minutes.

I was charged $36 when I thought it was supposed to be $1. Contacted customer support, actually spoke to a live person, they cancelled my account and refunded my money.

Stephen was very helpful in solving my issue very quickly.

The response speed is amazing, I asked for refund and they sent me the confirmation almost immediately.

Great customer service with live agent. Very helpful and helped me out with my issue in a minute.

Support was awesome and answered all questions promptly and issued refund in full. Thank you Paul!

Fast help. Took care of everything! Nice and efficient.

The chat gal was amazing! The info on your site regarding payment is not clear in any way. I felt it was overcharged and upset about it. She clarified and instead of saying too bad for you, she refunded my money. That is first class customer service all the way! She deserves a raise. And at the very least a kudos and shout out for her an amazing customer service.

I received awesome customer service. I must have pressed a wrong button and the person on chat helped me right away

Customer service representative was very helpful and answered my questions with no hesitation.

I was able to find the information I was looking for and customer service. Kindly closed my account once I had everything with no problem.

A very helpful young man gave me exactly what I was looking for. I really appreciate it. Thank you.

I signed up to get a copy of the HOA, home-owners contract/guidelines/rules of operation for a specific address. It was not provided as a part of my initial search. I put in a special request and was never responded too. If you want address information and history. that is great. They did not have or found what I requested for my money.

William helped me immediately. I really appreciate it.

Great customer service! Willing was super helpful and fast with his reply!

I chatted with Anthony regarding a charge I was billed. It turns out, I misunderstood what I was signing up for. Anthony was very understanding (and prompt), found my account, explained what the charges were for. I told him I misunderstood what I signed up for and asked if I could get a refund. No other questions asked, he issued me a full refund (and did not make me feel like a dummy!) To me, customer service is #1 and it IS NOT OUT THERE TODAY!!!! I’m REALLY APPRECIATE when I deal with a company (PERSON!) who has great customer service skills! Anthony, I would like to THANK YOU for your understanding. Keep up the GREAT WORK!

Thanks to Frank for the fast response to my inquiry!

Very quick resolution to my problem. I appreciate the fast, positive response! It took him two minutes to close my account and issue a refund. Thank you!

Gave a refund without hesitation!! Very good people.

The live support is fantastic. Swift response and great help.

Ryan was very helpful. He helped me get a refund for being overcharged for getting a report. He was friendly and worked quickly.

Pamela was my customer service contact. She was gracious, helpful and a pleasure to work with.

Thank you for your kind and prompt response to my request to resolve an error in your process that caused the erroneous charge of $36 to my credit card. Although the amount is relatively small, but your prompt refund is a strong proof of your company integrity and thus, has revived and also strengthened my confidence in your business. Way to go..."PublicRecordsData.us". Please keep on doing great things for the business consumer community. Thank you again for your courtesy and kindness.

My experience with PublicRecordsData.us was very positive. When I no longer needed the service, the chat assistant (Daniel) was quick to respond and close my account as requested. It was a very smooth, easy process.

The service was quick and received the information I needed.

I was charged $36 for something that was supposed to be a dollar but Robert (that was my daddy's name, too) made it right. 5 stars for Robert, but only 3 stars total for the experience.

There was a mistaken charge, and I was able to get it cancelled. Took less than 5 minutes. Wonderful.

Great. Swift customer service. Very professional!!!

The customer service is very, very helpful and the chat feature is very useful. BUT this site and service, in general, is just like any other money grabbing subscription service. The upfront subscription is unclear, extra fees are tacked on, and cancellation options are hard to find on the site. I eventually used the chat to have my account cancelled.

Agent was kind and super helpful. Answered all my questions. The process was quick and easy.

The lady who helped me took care of my request quick. I couldn’t be happier.

Customer Service was very helpful and prompt with my issue.

I am upset that there was a hidden fee that I was charged for, but I contacted support and was able to get it that refunded. Support assistant Nancy was very helpful, and I am glad of that.

Fast, easy and very helpful. Was able to help me with my situation.

Fantastic organization and detailed. Support group is the best. Info is detailed and extremely helpful.

Richard provided excellent online customer service! He was very helpful, responsive, and made sure my questions were answered. I really appreciated his professionalism and willingness to help.

They wrongfully charged me and support assisted right away with the result I needed.

Issue was resolved very very quickly! I was not expecting it to be taken off within 1 min!

Great customer service. Agent was able to answer all of my questions. Would definitely recommend.

I initially requested to get my driving record and paid but was recharged for a “package”. Nicole was very helpful and quick, she refunded me immediately and closed my account when I asked.

The reports were great. Extremely fast, easy, and complete. The following month I was charged $30 for a report package I didn't purchase but as soon as I reached out to them they issued a refund.

Customers service is good. I mistakenly purchased it and they refunded me back.

I was looking myself up for a job application to see if I forgot anything. I was shown three results under my name, after paying, nothing showed up under my name. The automated chat service helped close my account afterwards.

That was the fastest and easiest. I have ever had to resolve a problem. I was worried but not now. WOW!

Very good website for information. I found the information I was looking for.

My customer service representative was very efficient and helping me with the problem that I had. Thank you for your professionalism.

Easy to navigate website and very helpful customer service.

I found my information quickly and had a problem and they were quick to refund me my money.

I was charged $36 instead of published $1. I only want one report for family history. I did not get but your rep refunded the money. Thanks.

Easy to use as well as being fast and efficient. I looked up someone to see if they should adopt a dog from the rescue I volunteer for.

Super helpful and quick to help me with an issue I had.

I was trying to get information on an old vehicle. This company was able to proved it. However it does cost and you have to read everything so that you are not over charged. I was overcharged but customer chat rectified the situation. Good company associates and policies.

The page is simple to use and the results are pretty fast. That's the pro. The con, is the fact that you're straight forward with the pricing. I incurred $36 dollars for two car reports. The $7 for a pdf, was very straightforward, but not the $36. I've paid way less for car reports at other sites.

The assistant helped resolve the charge question I had. Speedy and knowledgeable. Very much appreciated.

Friendly and courteous. Willing to get your issue resolved in a timely manner.

Customer service rep was professional and fast. Sharon was knowledgeable and able to help me immediately. I would recommend this service to family, friends, and colleagues.

The customer support helped me to close my account to avoid further payment, and did great.

Great service. Very helpful in answering my questions.

Sarah was clear, concise, and fast in their responses! The issue was answered and resolved so fast I'm almost in disbelief! I definitely think the "subscription" should be better annotated as I thought I was just paying a one-time fee and not a subscription... I cannot imagine anyone needing to subscribe to request public records.

I received very good service when I contacted the company to have my account discontinued. Thanks again.

I was overcharged, and I reached out to support. They listened and helped me right away, making it stress-free and easy. They processed a refund and closed the account to stop any other fees. Truly helpful, thank you, Debra.

I just wanted to quickly check an address, I was able to do this with no problems, however when I got my bill I was charged a lot more than the $1 I had thought I was being billed. I did a chat on the website and within a minute I was told I would only be paying the $1 and anything I accidently signed up for would be cancelled! No hassle at all.. 5 stars all the way.

Everything went well with the transaction; the support later on to close the account was expedited quickly.

Customer service was wonderful and very helpful to me.

Ronald was of much help in solving the issue in a timely and professional manner.

Sarah in Customer Support is excellent at her job. She helped me issue a credit because of confusion over charges and quickly resolved my issue. Great service, Sarah!

Great support from Amy! She was able to handle my request quickly and efficiently.

The billing with this company is atrocious. The information is outdated and suspect. A one dollar introduction turned into thirty-six a day later. The so called customer chat is nothing but an AI prompt. I cannot stress strongly enough to not use this service. You are better off contacting the courthouse in the area you desire. This company should be investigated.

Great information. And even better customer service

I have always gotten my questions answered and service taken care of.

Wonderful service. Great customer service. Lots of help. Accurate.

The live chat rep was amazing and helped me within seconds.

Thank you for the help! You really listened to my issue

Thomas was super fast in response and his responses and actions were complete and satisfying. I just wish two things for PublicRecords.us 1. Be extra upfront about these charges so they are not a surprise. 2. Send clear receipts about each charge and also a email confirmation of subscription and the charge schedule. I never got any receipt for $36 subscription charges and only found it in my credit card statement.

I got it clarified in few minutes. Great service and clarity on my query.

Like service, recommend, very good assistance service.

Wasn’t happy with the charge but was happy with the quickness of a refund and the great customer service.

Amanda quickly closed the account, I didn't realize I had opened. I thought I was paying for just one report. I will not use this website again. The sign-in link never arrived. Even after two attempts, nothing.

Fast and easy communication. Friendly as well. I was pleasantly surprised!

Sara with customer service was great. Helped me right away and got me situated fast. I really appreciate that!

George ** me with a refund since I was only promoted I was going to be billed $1 and not $36. Very nice, understanding and helpful.

Anthony received my request and handled my issue within minutes to a satisfactory conclusion. Highly recommend!

I did not realize the charges for this service. Daniel help me stop the service and credit my account since I never used it, He was very efficient and cordial!

Great customer service, no trouble getting the help I needed and fast too.

Communication was amazingly fast. I communicated my problems and they were quickly understood. The responses were timely, professional, and accurate. My day has been made. And I highly recommend this service.

Called for a misunderstanding on my bill and the agent very quickly helped me.

Chat agent was great. She issued me a $36.00 refund due to a charge discrepancy.

Did a very good job of helping me resolve my issue.

Absolutely wonderful, so helpful. So easy and zero stress.

Customer service was awesome at helping me close my account fast and easy!!

Paul was very good at assisting me with my issue. Very courteous and kind. My issue was resolved.

I had no idea I was going to be charged multiple times. Customer service was helpful and canceled future charges.

I tried to research someone, but when I went to pay for the report I was charged different than the site stated. I contacted a representative through CHAT, and he was amazing and helped get everything straightened out!

Anthony was a great help and resolved my issue. I inadvertently signed up for record database something and he was able to cancel it and refund the amount I was charged. I was very pleased with his expedited service and professionalism. Thank you

Great customer service. Would gladly use again if needed.

The customer service rep. Mary handled my concerns immediately. I am very pleased with how she helped me.

I was able to find the information I needed. Pamela was helpful when I needed assistance on the Chat.

I wanted to close my account because I only needed one report. Very quick and efficient service.

Very quick and helpful in responding to my inquiry on financial packages.

Very fast and helpful in cancelling my subscription.

Simple, quick. To the point and refunded! Thank you.

Got this service looking for something. Ended up being something completely different but what an excellent service it is for what it’s for.

I needed assistance with a purchase I didn't make. The person assisting me was very quick and got everything taken care of for me. I really appreciate how fast and simple it was. Thank you again.

Answered my question satisfactorily and very well.

Ashley - Customer Support Product Expert did a great job at assisting me today.

Public Records Data provided just what they promised, but they also deal with requests in such a convoluted way that you easily end up paying more than you intended. For example, due to the number of questions and multiple confirmations, I ended up ordering a one year subscription instead of the single property report I desired. However, their live chat customer support was exceptional and did promise a refund. I choose not to deal with this company again and recommend anyone who does so to do it VERY carefully.

Karen with customer support was extremely helpful in resolving an issue with my subscription. Excellent customer service!

I received an unexpected charge from PublicRecordsData and contacted them by Chat. A real person responded and issued credit right away. A pleasant and satisfying experience.

Easy and efficient working with live chat. Great experience.

I was charged $30 by your company and I was able to get a refund and cancel my subscription. Thanks to Nora.

Alexander was super helpful, provided fast, friendly service, and promptly resolved my issue. Thanks again Alexander!

I was charge for a service I did not authorize and I was promptly refunded!

I received a charge I didn't authorize. I asked customer service for a refund and to cancel my subscription. Easiest cancellation of my life- well done!

Charles really helped me figure out a billing issue.

I was trying a 7 day free trial and was charged $36 and I immediately canceled because there would be another charge for what I needed. The person on the live chat cancelled my subscription and issued a refund. The best experience was the live chat, as the person responded and did the cancellation and refund immediately without the usual BS you get with most sites for this

Charles was very helpful and quickly worked to resolve the issue I was having with my account. Within a few messages using the chat feature, he was able to figure out what he problem was and resolve it. It was a breath of fresh air not having to sit on hold forever waiting for a response. I’m incredibly thankful for the expertise, professionalism, and kindness that was displayed.

Agent was very professional and she solved my problem.

Great help. Very fast responses. She was able to understand my problem and resolve it quickly.

They did fantastic. They helped me with everything and were quick and efficient.

The representative arrived fast and was very helpful.

The reports were easy to obtain. Had my report in a few minutes.

I didn’t realize that this wasn’t a one time purchase and when I saw a $30 charge on my account, I immediately logged in and used their customer service chat. Stephanie helped me cancel the subscription and gave me a refund for the charge!

Fast and professional help when you need it! My information was leaked and someone applied for a federal student loan under my name and I needed to find out what information was out there.

Robert was the Customer service rep that was able to assist me and he had resolved my issue in a matter of moments. I’m very satisfied with the service. Thank you, Robert. For providing great customer service. Top-notch and I’m very grateful for it. Thank you again.