PublicRecordsData.us Reviews

I paid $1 for a one-time search specifically requesting date of death of a family member. I received a message stating only that he was dead, which I already knew. Then it turns out that I was somehow signed up for a $30/month research service and my credit card was charged without notification. In their favor, I should say that when I went to the chat on their site, my credit card was refunded immediately, no questions asked. So this obviously happens a lot. (Note that this might have been one of those things where they say you'll be charged for the service if you don't cancel, but it wasn't made clear. It still seemed like I could sign up for a 1-time only service, so that's why I did it.)

Agent was great and resolved my issue immediately.

This was a very helpful service at a tough time and the employee David who helped me on chat was exceptionally informative and answered all my questions directly, all to my satisfaction. Highly recommend.

Provided great customer support! When I was confused on what was purchased they were able to help me right away. I was able to receive a refund of what I did not want. I will be recommending them next time.

Extremely detailed and was able to view my information very easily. Glad I was able to receive my refund. Very helpful staff and was able to answer all my questions. Site is very easy to use. However site needs to be more current with more updated information and details.

Very fast, professional, and accountable support! The support experience was excellent from start to finish. The representative quickly understood my request, asked the right questions, and took action right away. I really appreciated how fast the response was and how efficiently the issue was handled. What impressed me the most was not only the speed, but also the accountability. They clearly understood what needed to be done and resolved the issue even faster than I expected. Thank you for the great support and for making the process smooth and stress-free!

This site was very helpful in finding my property lines and the ladies on the chat are fantastic. All the information was sent directly to my email and I did not have to go to the courthouse. Thank you for your help.

Customer service was great. The company did charge me $31 and I did not authorize that. Customer service has a supposed to send me a refund. We will see if that actually happens. I did an online chat and it was very easy.

I was surprised by a charge for some public records. I thought it would be $1 but my credit card was hit with $31. I asked for a credit of $30 and to close my account. "Anthony" closed it and credited the full $31 dollars. Thank you.

This is mostly the same info available on Zillow for free. Don’t waste your money.

Agent was understanding and helpful. Was able to solve all my issues quickly. I appreciate how they were able to explain everything without making it complicated.

Great customer service, explained things well. Ashley was very quick and knowledgeable in helping me. I was having trouble understanding the concept of the the service and different packages. I would recommend reaching out to customer service for quick responses!

I found your web site extremely helpful and retrieved the information I needed. This process was quick and easy and that is definitely appreciated. There are various web sites that would be more beneficial to assisting people in search for information if they could follow your outline.

First, I should have read the small print! Not only did I pay $7 for a worthless report and felt tricked into accidentally signed up for $31 a month for 1 land record. Unfortunately, the land record I received on my personal home had so much incorrect information on square footage, bathrooms, and no property lines showing which is all obtainable in county records.

Overall good. Quick experience but the paying process was confusing. It says you’re going to be paying $1 for report but it automatically gives you a package price of $30 plus the $1 for report even without you selecting a package. I didn’t enjoy that but was helped to get it solved.

Was not able to find public records that I know for certain exist. I could have not searched in the correct way, but followed instructions as they were list. More detailed instructions on how to find specific cases, records, would be helpful.

Love the site and your customer service. Very effective. Information provided was fast and on point. I found details I was looking for. Just be sure to cancel once you’re done so you don’t accrue continued charges.

Susan was extremely helpful, efficient, and kind. She answered my questions and provided a refund for the misunderstanding. Now service agents she be a helpful as she! Thank you Susan, but this survey is frustrating as it forces a long answer, when all I needed to say about her great service was done so.

Stephanie was very fast at answering my questions and helping me out quickly. She was able to get me taken care of. Thanks for great customer service you have provided today. I found what I was looking for and was ready to close my account. I gave her my info and was able to close the account immediately to prevent further charges. Thanks for your dedication to your job. Awesome customer service skills.

Was super easy to use, and helped us narrow down our first house. Will use again! Didn't take long to locate our different properties, and seeing the permits was super helpful too. Just make sure to cancel your subscription ahead of time in case you don't want to continue after a month. Other than that, no complaints about this service and the data provided.

Very quick and efficient process for help, no run arounds or jumping through hoops. A very memorable process, highly recommended. My customer support assistant was Nancy, she was very thorough. The entire process took less than 3 minutes.

Amy did a good job quickly fixing an issue I had. Our conversation was brief and respectful, allowing for tensions not to rise. Although this isn't her issue, this problem would've never arose if clarification was immediately offered on the website, instead of discreetly. Again, however, she did fix the issue.

When I signed up for the service, I was under the impression that it was $1 for the first month, and then $30 a month after that if I chose to keep the service. I was charged $31 the day I signed up. I asked the chat on the site how to get a refund, and it handled it in less than a minute. I was impressed.

Support team was great at reversing charges right away. I only approved a $1 transaction for this service, but I was charged $31 instead. I took good care to make sure I was clicking the right buttons. No receipt confirmation or anything, only a recurring charge showed up on my CC later. Glad I caught it! Buyer beware!

The person who helped me resolve my problem quickly and answered all my questions clearly. I couldn’t be more happy with the results. I was surprised at how fast and accurate this person was. I would recommend this person, very knowledgeable.

I didn't get the information I was after initially. I have no idea why I was charged $20 for the non-information. At no point did I have any idea nor agree to subscribe to an ongoing service, to be subsequently charged another 20 bucks a month later for absolutely nothing. Public records should not cost that much to access and they certainly shouldn't be subject to an ongoing fee unless this is something someone is doing as part of their career which the vast majority of us are not. The only positive is that it was very easy to cancel my account and request a refund through the live chat. Refund was issued account was canceled no questions asked.

Great customer service, willing to listen and help escalate and assist my needs. I thought I only sign up for a 1 time pay for $1, but I didn’t know I accidentally sign up for a $31 package, but they did refund me full amount even when I was at fault.

Upon my request I received it almost instantly. The site is easy to use. When no longer needed the service it was a fast easy cancellation process… By chat sent a request for cancellation. Soon after received a message of cancellation completed.

I have never dealt with a customer service this awesome. No hoops needed to jump through, no yelling, no Karen moments. Told them the problem, they fixed it. Easy as that! Did everything right and corrected the problem instantly.

I needed to cancel my subscription and it was done quickly. I was even provided a confirmation number. I’m pleased because I didn’t want to keep paying for a service that was really intended to be a one-time use.

It was an odd experience. I was trying to look for warrants and I wasn’t able to find it. They ended up charging 31.00 for something I wasn’t aware of. I thought it would cost $7 to just review. I was able to get my money back because I couldn’t get the info I needed.

Very helpful with closing my account. I reached out to customer support and they were very quick and efficient. They were straightforward, honest, and didn’t beat around the bush. They’d didn’t ask unnecessary questions or waste my time.

I was having an issue with logging into my account, but Live Chat helped me take care of everything that I needed to, in a quick and timely manner. I appreciated the help. Everything was handled accordingly, and was very easy to do.

Robert helped refund money for a package I was unaware that I paid for until I saw the charge pending in my bank account. My plan was to pay $1 for a simple driving record report, somehow I got signed up for an ongoing package instead. Robert canceled the package and refunded the money.

Very helpful and quick to get answers. I will keep this in mind for the future. Thank you for your help. I got all my questions answered....

Was good. Issue was resolved. Although I think that the recurring charge information should be more up front and not hidden in between jargon. Initially $1 but I didn't realize I got a recurring charge of $30. Two way street I guess. But I did get all the information promised me from purchase, and I had no hassle canceling it. I have a confirmation number for verification. Very helpful site.

I had gotten some record of this site and didn’t read anything about being charged extra for a “public record package” or “subscription” so when I was charged $31 three days after I was pissed, but now after agent James helped he resolved my issue quick and I didn’t have to argue.

Service was excellent, professional and very kind. Agent understood my concern and addressed the issue effectively with kindness and speed! Providing the customer service effectively gave me the utmost confidence that my agent was able to handle a difficult situation with the professionalism required to assist the uneasy mind of client whose budget does not allow such expenditures!

Very easy to use and navigate! I was able to find information on some of my deceased relatives. I didn’t realize it was a monthly charge, but I went to the live customer service chat and Amy was able to quickly identify my problem and resolve it for me within a couple of minutes! She was attentive and responsive. Excellent customer service! If I have any more curiosities about my relatives, I will definitely use this service again.

Super fast and helpful, didn’t need much explaining and got it covered. Definitely will contact them again without hesitation. I didn’t have to explain my situation I just let them know what I wanted and it got done within seconds, honestly feels like being at Chick-fil-A with amazing services.

I worked with Robert. He was attentive and helpful. He retrieved my account quickly and was able to solve my problem immediately. Thank you Robert for making things easy. I was able to close my account and get refunded within seconds. I couldn't thank you enough.

They were a wonderful help in assisting me close my account. I wasn't sure what to do, but I saw the live chat button and the conversation was barely a minute. They had very kind words and were very understanding of my problem.

The person that helped me through the chat was very kind and was able to resolve my issue. This person also asked me if I needed any additional help, but they had already answered all my questions. Thank you.

I had a great customer service experience. I used the live, interactive (live-support) customer service chat. I spoke with representative George. He was helpful, fast and efficient. My issue was resolved immediately.

I was very satisfied with the help I received. It was very professional and it was taken care of immediately. I would recommend this service to others needing help.,,.

The agent helped me to sort throught what I believed I had been erroneously charged in error for a requested report because I believed the charges were not clear from the outset. Upon making my feelings known the representative was very happy to issue me a partial credit for the amount that I had been charged. This made me very happy because the report I had requested had been done as a favor to a friend and I had not counted on being out that extra money so I am very pleased. I will be more pleased when the credit actually shows up on my credit card statement. Thank you very much!!

This website is very helpful and I use it periodically. When I want to cancel there is it issue and they are very fast to help you with that. They even remind you that you still have an active account. Who does that anymore? Awesome!!! Will use them again for sure.

George quickly took care of me and got my subscription cancelled after I got my report. Quick and easy. He answered me in seconds and had everything done in less than a minute, was friendly and easy to work with.

Everything was great except I cancelled membership same day. Was only suppose to be charged $1 but was charged that plus $20 and a month later get a text reminding me that my membership was still active even after me cancelling it. I spoke with customer support and they said they will cancel and refund my $20 so we shall see. Support was very quick and efficient.

Amazing customer service! I was helped immediately with no wait!! I was able to locate the information I needed without hassle. The agent was patient and solved my issue, at no fault of Public Records, it was on me, 100%. Definitely recommend giving them a try!

The information I received pulled way more than I expected. The information was also not accurate. However the information did tell me what I was looking to find. Be aware that this service triggers a monthly fee, even if you intend to only use the service one time.

Honestly the easiest and fastest help I’ve ever gotten on any type of online assistance. They usually make you jump through a million hoops for one simple task and this was fast and easy. In less than 3 messages, my problem was solved.

I was upset for being over charged in the amount of $21.00 dollars but after texting my charges were credited back to me and my account was closed. Thank you for the quick response and my refund. Hopefully, I get it soon.

Daniel in live chat was incredibly helpful to me in resolving any problems I encountered and answering my questions. I also found the site easy to navigate! Would absolutely use it again and recommend others to use it themselves.

I reached out via Live Chat to get clarification on a charge I received. Raymond did an excellent job responding and promptly fixing my issue! He saved me stress and made it very easy to navigate through my confusion.

Excellent customer service. Issue was resolved quickly.

There was a mix-up as to what service I was needing and was overcharged. The customer service specialist took my information and had it reviewed, corrected, and refunded in just a few minutes. I really appreciated this!

Susan provided prompt and courteous support for my request. Public Records Data US was helpful in helping me locate information I needed and wouldn't have otherwise have access to. I would recommend to anyone needing to search a public records database across the states.

Amazing chat resolution. They fixed the issue with no wait or worries. They are trained well and are very friendly 😀. They need to get a decent raise when review time comes. Read the chat and prove me wrong. Have an amazing day!

Live Chat is so easy to work with. Easy and fast. Within a minute they were able to resolve my issue. Thanks a lot for help. But fees are a little bit high. I keep in my mind this business in order to get a driving record.

A total SCAM!! Advertises a $1.00 search, after inputting my credit card, I was charged $31.00, $7.00 and then another $7.00 all within one minute. Then the report said they had no information. I never agreed to any of these charges. I fought the charges... Stay away!!!

I used PublicRecordsData.us to help me understand the ownership history of properties we were looking to buy and it was extremely helpful to understand how long someone has lived or owned the home, how much of a mortgage still remained and several other details about the surrounding neighborhood. I would use this resource again if needed.

The customer service person was able to help me and give me resolution. It was very fast and painless. I appreciate how fast and efficient they were able to help. The were was not a lot of going back and forth which was greatly appreciated.

My vehicle report was comprehensive and informative. Afterwards, Helen was very quick and helpful in cancelling my subscription. I greatly enjoyed my experience and will be using the service in the future should I need it.

I used the live chat option to request a refund and close my account as I did not realize I would be charged continually, and Samatha had this accomplished in less than 30 second with no issues! Very impressed!

So I noticed on my bank statement there was $20 charged to PublicRecordsData. I wasn’t sure if this was something I was going to get charged with on a monthly basis. So I brought up the website, couldn’t find where to look at payments, so that’s when I simply hit live chat, and Deborah was right there to help me out. She was awesome, thank you so much!

Nicolas did an excellent job assisting me! He was kind, prompt, and professional. I am pleased with his service. It took less than 5 minutes to get things handled and squared away with the issue I was having.

I was impressed with the speed of the problem resolution process; it literally took less than two minutes. I was charged for something I did not realize was part of the document I was looking for and they issued me a refund.

Having recently used your service, I did not realize the charge would be monthly. My need was only the one time. When I saw the charge for the next month I used your website chat feature to cancel. It was seamless and immediate, and Dennis was so helpful. Thank you for providing this service and for giving me the quick and unquestioned refund on the second month.

I only asked for a traffic report, and it said $1.00. I look at my credit card information, and I was charged $31.00. They happily refunded my money. 💰. I don’t understand why they don’t show all the fees up front. Glad they refunded my card.

Positive: It was easy to close the account using the chat function. I chatted with "Kimberly," who I'm pretty sure was a bot. But really, one should be able to do that directly from the website, once logged in. But one can't.

I recieved the information quickly, although I did not find what I was searching for. Also the chat with the customer service chat was also quick and easy. I would recommend this to a friend or family member if they were also looking for information about long-distance or forgotten relatives.

I went on this site to find some information on my property. The info I needed was not on there when I got the records. While searching the site charges came up that were confusing to me but I accepted them. I did not realize there would be continuing charges. I contacted a chat agent via the website. Kimberly, was able to close my account very quickly and was very helpful.

Was quick and efficient as well as effective! Was able to solve my problem without any issues! Would recommend this service to anyone and everyone. Was very impressed with the speed and quality of this service!

Greatly appreciate Sarah for assisting me with cancelling my subscription. Thank you so much! I guess I have to type a few more words because my review was too short. There really isn't much I can say except "Greatly appreciate Sarah for assisting me with cancelling my subscription". Hope this meets the review criteria in order for me to submit.

Quick and efficient customer service support with Sarah, fulfilled my needs. Got what I needed to see with the overall service and the cancellation process was easier than expected, would recommend this service to others as well.

I have some questions and have been wondering about a property so i decided to check a few options out. When i came across this site i figured id give it a try to see what the report would say. little did i know it would charge me $31 dollars and not the $1 i was expecting. I never confirmed a package or price. Once i realized i was charged $31 dollars I went to the live chat and explained. They gave me a refund, so I am bumping it to 3 stars. i feel like the site needs a payment confirmation page to detail what you are charging the customer.

I had an issue with my account and customer support corrected it in seconds. Very satisfied. I would recommend to friends and family. Customer jumped on my issue quick and resolved it. Not sure what else to say. I am very satisfied.

Chat box with Peter went well and quick to close my account. I think it is crappy that you force an account to be set up and charge $1 for getting basic record info that is public and then charge $30 a month afterwards. It's a racket.

Customer Support and Assistance was very timely and helpful. They helped resolve my issue in an efficient manner. The service initially provided were valuable and I would recommend this service to friends as well. Thank you.

Great service to be able to find vehicle history, for example when buying a used vehicle. The online chat support, Nora, was exceptionally helpful, efficient, and fast. I only wanted one report, so I canceled my account and stopped payments immediately after receiving the report I wanted. There was no confusion and I would highly recommend their service to anyone!

Whoever or whatever helped me on the online chat today did a good job assuring me the charge will be taken off. The actual site is misleading in how they charge. I was only supposed to pay for a one-time record and got charged $31.00.

Excellent customer service! Prompt response!! I got the information. I only needed it for one check and didn’t realize I had a subscription. I saw a payment, and I requested my account be closed and a refund was done in five minutes using chat!

I was charged a $31 fee for a subscription I didn’t know I signed up for. I immediately closed my account but wanted a refund on the fee I was charged, since I only used the records for 1 day. While choosing the chat option, Sharon helped me handle my situation. I was done within 5 mins, instead of 20 min, which is what I’m used to. I wish there were more Sharon’s in the world who get down to the meat of the issue.

Amy my customer service agent was super helpful after my account had received additional charges I was unaware of. She walked with me through the charges and was receptive to my frustrations and was prompt to receive my requests and help rectify the situation. I am super satisfied with the speed and accuracy of her help and wish all customer service branches provided this kind of understanding and support. She deserves a raise!

I used your paid system to look up my public records, after the fact I was done with the information I needed I needed to close the account because I no longer need the service. The auto-assistant online was extremely helpful. All I needed to do was to put in the issues I had and it took care of the rest, and then politely asked if it did well.. Simply, I’m charmed. Thanks again for the service and the rapid tech assistance with a human side..LOL.

I ordered a report and authorized a $1 and $7 charge. I got the report and then a $31 charge appeared on my card. I initiated a chat and the lady issued me a refund. Very nice lady and was very prompt in taking care of me. Appreciate it!

First of all, let me say that my three stars has nothing to do with the customer service that I received during my chat regarding my cancellation of this service. I gave publicrecords.com three stars because you can get a report for $1 however, you have to sign up for a 2-year agreement at $31 a month just to receive one report. This is absolutely absurd. There are no options, it is a 2-year contract straight up and if you don't cancel it, you'll be billed $31 a month. The website also charges additional fees if you would like to download your report or print.

Thank you, Nicholas!

This service is okay except that they don't tell you that there will be recurring charges on your credit card account. The only way I found out is because my Bank asked me about the recurring charges. However, the company did close the account and refund my money. I think it would be a great tool if they disclose the recurring charges.

The review was very good and I got my refund back and that's all it matters since I am the strongest man. Thank you and agent pulled a massive w I'm happy for the agent. I bet he's strong too or she or idk both genders can be strong. Thank you.

Mistakes were made on my end and you guys fixed them immediately. I asked for a refund and was granted it. I really appreciate you guys. Thank you all so very much.

I didn't use their services, so I asked for my money back. They issued me a refund.

I needed to cancel my account and I couldn’t for some reason, but Jerry was quick and helpful, did what I asked in a matter of seconds and canceled my account without a hassle. Thank you.

Russel was a great help to me. I didn’t understand the process and he was able to help me figure everything out. He was patient and understanding. I would recommend this service to anyone I know. If you or anyone is looking for public records, this is the place to go!

I requested a termination of my new account immediately after achieving a favorable result, and the agent helped me in fast, effective manner.

I needed to know if there were any recurring charges in conjunction with the $30 for my report package that I bought last week. Customer service chat Peter was excellent and helped me close my account and know there would not be anymore charges. This is exactly what I wanted.

They were super polite and quick with a solution!! Awesome job. They got right down to the solution and I was finished in no time! I would 30000% recommend this specific person again. I hope they have the best day/ week/ month and have a cold pillow every night.

I was aware that I would be charged 31 on top of the 7 today. The request for refund of the 31 was issued promptly and professionally. I am greatly appreciative for your customer service agent diligence.

Thank you, amazing customer service support! Very grateful to this company. They did amazing at helping me with my membership. I enjoyed the multiple easy features to reach help by customer support. The gentleman that helped me out took care of my issues within 5 mins, very professional.

I was not able to recall my use of PublicRecordsData.us website. When I spoke to the helpdesk agent he was able promptly to help me with my question. He located my account and associated charge and closed my account upon my request.

I accidentally signed up for a recurring 30$ per month subscription and reached out to them a few days later when I realized, they were super helpful in canceling it quickly and refunding the first accidental payment. 10/10 service.

This review is only for the Live Chat Support, NOT the PublicRecordsData.us site. The Chat customer service representative, Steven, was fast, accurate, and very helpful. I am very happy that I chose the live chat option! Thank you Steven.

The representative on the chat line resolved my issue promptly and efficiently. They assisted me with canceling my subscription and ensured that a refund was issued for the upcoming payment. They were helpful and patience in solving my problem.

Customer service was great and issued me a refund for services I did not need. I ordered two reports and was not aware that I was being charged for a report package. There is nothing else I needed from customer service.

I really did not know what I was doing. I was looking for a record for our property. Found it but it did not have information I needed at the time.

Excellent service. Helped me avoid being scammed on two separate vehicles where the odometer had been illegally rolled back from over 200,000 miles to 90,000 miles. When I was done it was easy to end my contract until I need them again.

I thought I had signed for a one time access for $1.00. My bank account was charged $31.00. This did not make me happy so I reached out to the chat feature and asked for a refund. It was immediately given and I'm now happy. I truly appreciated the quick response and the refund.

I went online to cancel my account. After several attempts (PublicRecordsData needed to send me an email link to sign in -- which, by the way after 2 tries still never came through) I did the live chat route. It worked and my account is canceled. That was easy. However, trying to get into the account, that's a challenge.

I was not aware the $30 was a recurring charge. Your customer service kindly cancelled the subscription and indicated a refund would be credited in a few days. I appreciate the rapid response. Thank you.

I just wanted to close my account, and it was done quickly and effectively. I had wanted to complete a review, and once that was complete I no longer needed the resources provided from this website. George was able to help me get that done very fast, and without much needed on my end. Thanks George!!

Ashley did a great job and solved my issues with no hesitation. No run around or need to escalate anything to a higher echelon. If I need services again I will keep it in mind because of the customer service.

Amy was great. She answered all my questions quickly and thoroughly! I was charged $30 for some package but didn’t choose a package so I’m still waiting on my refund. I also did not get the report I asked for or even a report on me. What I got was a lot of info on my brother. Not what I asked for.

Mary was incredibly helpful with my issue. She explained things well and took the time to listen to my concerns about my account. She took the steps to help me get a fair resolution. She was also very kind in our interactions.

Unfortunately I never received any emails and was not able to access the record I was wanting. I suspect it was due to security factors, but even after providing alternative email still never received emails.

Nicholas helped me to close my account via chat. He was kind and very efficient in resolving the issue. Sometimes interactions with customer service can be stressful and difficult to navigate, but working with Nicholas was absolutely stress free and fast! A pleasure chatting with him!

This website lies. It will tell you it costs $1 and it will charge you $31! Whoever I had as my agent was helpful though he did everything I asked perfectly when I wanted to close my account and get a refund

The agent was extremely polite, professional, and helpful throughout the entire process. They answered all of my questions clearly, responded quickly, and made sure I understood every step. I never felt rushed, and they treated me with respect and kindness. Their knowledge and fast service made what could have been a stressful situation much easier. I truly appreciate their excellent customer service and would highly recommend them to anyone needing assistance.

I opened the account to try and find information on one person. I couldn’t find info and forgot to close account. Received text message reminding account was opened. I had no clue how to close. Went to chat and she was able to help me close in no time at all. Thank you!

I needed to cancel my subscription, so I used the chat support. The agent was quick and very helpful. It was a great experience overall.

Your service is a scam masquerading as a $1 charge for accessing a public database (1 out of 5). Your online agent got me a refund right away (5 out of 5). If I hadn't gotten the refund, I would have filed a consumer fraud complaint with my state's Attorney General's office.

James helped me through chat this morning. Was very quick and efficient. I requested a transaction for a report cancelled and my card refunded. He did this in a matter of 2 minutes. Most online help takes hours. This was a great relief and super customer service.

They overcharge without letting you know. The charge and receipt were for $7, and they charged me $38. The process starts with a $1 report, then it moves to $7 for the basic report. I received multiple $7 invoices (1 every 2 days), and then I saw charges of $31 and $7 on my account. And I received another charge of $7 2 days after. So this is not a serious website; avoid.

I spoke with David via live chat after noticing I was being charged $20 again even though I thought I had signed up for a one-time fee for the information I needed. David was quick to offer to close my account to stop any future payments from being withdrawn, and then I asked if he'd be willing to refund the $20 that was pending in my account since I am on a tight budget and $20 is a lot of money right now. David didn't hesitate to issue me a refund. I appreciate how friendly and prompt my interaction with David was.

I came onto PublicRecordsData.us to search for one report. The report wasn't very detailed and did not give me the information I needed. I spent $1 to get the report. Somehow, I ended up with Full Report package, PDF Package, and Federal Reports package on my debit card, which equated to $46. I immediately contacted them through Live Chat, and they said they would refund my money. Be careful what you ask for when searching for information because a lot of stuff can get added onto your search financially.

I logged in to my account to cancel my subscription as well as get a refund of my last payment due to the fact that I did not know that I was being charged. I had little confidence that I would get my refund. Long story short, I did.

Richard was extremely quick, professional, and incredibly helpful throughout the entire process. I truly appreciate the way he handled my issue and how he was able to solve everything immediately without any hassle or confusion. He was patient, understanding, and made sure I felt supported every step of the way. It’s rare to receive customer service that is this efficient and genuinely caring, and Richard went above and beyond to make my experience a positive one. Thank you so much for all of your help, Richard — you made a stressful situation so much easier. If all customer service representatives were like you, every customer experience would be outstanding.

I got charged an additional charge than I was expecting. I was expecting to have to dispute this but the agent I spoke to closed my account and refunded immediately. Felt very nice to not have to fight about it and it just got handled and fast.

I needed to cancel my account. I only wanted a one time search. Did a chat and account was closed with no issues. Immediate attention, no problems, great service. #####

It was a little overwhelming due to the extensive information received. However, the customer service that assist with canceling the account was super effective. I recommend anyone wanting to find information about a relative, as I was able to find what I was looking for.

I thought it was a one time charge for this, but it wasn’t. I didn’t realize that creating an account would cause me to be charged repeatedly. However, the person that helped me close my acct and stop being charged was extremely helpful and efficient. It only took a few seconds! I appreciate that greatly!

The website was easy to use and I was able to get what I needed very quickly. Timothy in Customer Service is efficient and very helpful. I would easily recommend this website to anyone who needs this type of information.

Nancy was very helpful, professional, and efficient. She addressed my billing/refund concerns quickly and clearly, and I appreciated how easy she made the process. She was kind and handled my issue in a way that made me feel heard and supported.

This was rather a confusing service to use as I kept getting redirected to various sites before I received the information I requested. Once I reached my final destination, the information was very helpful for what I was trying to do.

They were very helpful when I accidentally signed up for a plan. I was able to get quick responses, and get things taken care of within minutes. They got my account reviewed, corrected, and refunded with zero issues.

Topnotch customer service! I am so impressed by the efficiency and excellent customer service that I received during my live chats. Easy to connect and they resolve your questions very quickly. Best customer service I've experienced in a long time!

Great site for tracking down information. Be careful of the cost... It is a repeated monthly cost, not per search. Customer service Helen was great in tracking down a billing problem, and handled it well and very much to my satisfaction

Fast, straight to the point! Took care of what was happening immediately! Had a problem with card charges but they resolved it immediately! Any problems don’t worry going on live chat, they’re ready to help!

Extremely responsive, helpful, and solved all issues in a very timely manner. Support agent was polite, communicated well, and did their best to make my support experience pleasant. Best support experience I’ve had anywhere.

I didn't get nearly all the information on who I was looking for and a lot of it wasn't even who I was looking for. Canceling my subscription was no problem. That was a very good experience. Thumbs up on that.

I ran into an unexpected charge and texted customer service. Kimberly helped me out and fixed everything super fast. She even refunded the charge before I had to ask. The whole thing was handled in less than five minutes—such an easy, great experience.

I was charged a $20 fee on my credit card that I did not authorize. I contacted your website and was connected to "Chat". Carol was my contact and she corrected the problem, issued a credit and closed an account I was unaware I had. Great customer service and your firm did the right thing in refunding me the fee.

I had a problem with an unauthorized charge from my bank account and the issue was resolved immediately. I have been sent a refund for the amount - I have a confirmation number that I can check if I don't receive the payment within 3-5 days.

The charges are deceptive when ordering. Be careful what you agree to. I agreed to $1 charge but charged another $30 for a package that was not clearly shown. Customer service agent was very helpful and issued a refund.

I was quite pleased with the customer service, when I stated my grievance, I was immediately taken care of. No fuss, no fight, no lingering questions or draw backs. I can honestly say, this was the best experience I've had in a while with any online transactional experience.

Mary did an amazing job helping me. She found my account, issued me a refund, and was very swift and quick. Someone need to give her a raise.

Anthony was very helpful and answered all my questions. He made sure I understood my account situation so that I could choose to keep my account or not. He immediately made sure to cancel my account when prompt.

It is a huge relief when a subscription misunderstanding gets resolved quickly without any extra charges. Since your account is already closed to further billing, your main priority now is ensuring no pending charges slip through and monitoring your account to make sure the cancellation is final.

The process was smooth, efficient, and easy to navigate from start to finish. I appreciated how quickly everything was handled, and I was assisted in a timely and professional manner throughout the experience. The support provided was clear, helpful, and made the entire process much more convenient and stress-free.

I connected with Susan today to opt of of the records package that I accidentally opted into a month ago. She got me squared away closing my account and getting me a refund for the charge I did not need or want. Thanks Susan!