PublicRecordsData.us Reviews

Great service! Easy to use and the live chat feature was stellar. I really appreciated the customer support.

The service was great, and I got exactly what I needed. When I no longer needed the service, it was hassle-free closing my account. I was able to get the square foot for a small outbuilding on a property I own but don’t live at. The ownership data was especially useful. Great Service!!

Paul was very pleasant and assisted me in closing my account in a timely manner. No other issues were noted, and no additional charges will be applied. Thank you for the assist. I have nothing else to report.

That was the fastest and easiest customer service experience I have had, second to Beretta. Needed to figure out how to stop recurring charges, and the customer service team had me taken care of in a matter of 2 minutes into using the chat feature. Which is absolutely phenomenal response.

Carol made the entire process simple, quick, and stress-free. I noticed a charge on my bank account that I didn’t recognize and was worried it might be fraudulent. She took the time to explain exactly where the charge came from, answered all of my questions clearly, and helped me resolve the issue in less than five minutes. There was no wait time, and she was patient, professional, and knowledgeable throughout the call. I really appreciate how easy she made everything and the excellent customer service she provided. Thank you again for your help!

They assisted me promptly and gave me a refund without question. I explain my dilemma and there was no back and forth conversation. It was a no stress interaction. The customer service team is amazing.

Maria who helped me was world class! Quick to the point and very informational. She helped make sure I’d have no reoccurring charges or that any would accrue over time. I got the information I needed and now do not have to worry about paying for anything superfluous and that is unnecessary and not needed!

i needed to check a property that were were considering renting. This site was perfect... Easy to use and navigate, informative with a very easy to understand report and the chat was fast and effective. Thank you for your help.

Great support. Quick efficient and easy to complete my request. It only took 2 mins!

Easy to use site. Accurate information. Quick links. Also easy to cancel if you wish to do so and the payment are lower. It only takes a few minutes out of your day to find the information you are looking for and then you have the information you need.

Excellent customer service, they went above and beyond my expectations. And were able to answer all of my questions. The customer service representative deserves a 5 star review. Makes the service better than I initially thought it was.

Customer service rep helped to credit unintended charges for June and July 2026 charges for $40. He is very friendly and resolved my issues and closed the account as requested. I would recommend PublicRecordsData.us to anyone who is looking for this service.

Excellent work!! Thank you Sarah for helping me out promptly. Appreciate you a lot!

Your customer service personnel was very helpful and I really appreciate their help with my account. They helped me with canceling my account when I no longer needed their service. I was having a problem trying to access my account and their chat service was very prompt and detailed about their charges.

Chatbot is great to help cancel subscription and issue refunds. I got the SMS instantly when I asked it to cancel my subscription.

Very informative and helpful to what I needed for my records. When I needed to close my account with them, they were quick and polite. I would recommend this site to anyone who needs their public information.

Very scammy website. I agreed to a $1 fee to access public records but I was signed up for a reoccurring $30 monthly account without realizing. They gave me a refund with little hassle, but come on. This is all of the details to the story. This explains enough why this company should be avoided.

I thought my account was inactive and when I was charged again, support took care of it immediately and refunded me also making my account inactive with confirmation. I only needed "public records" for a few days. I appreciated their quick response and resolving everything very quickly!

I was able to do the research I needed. Since my need was temporary, I requested that my account be closed afterwards, yet, I was billed this month. When I reached out to telechat customer service for assistance, I was able to close the account, and she requested a refund for the month's fee on my behalf. The customer service w/ Renee was excellent.

I had some issues with a payment and the Live Chat feature on this platform was super fast and efficient at making it right. I wish more websites had this option for customer support. The employee helping me was very attentive and straightforward. No issues! The only reason it’s getting 4 stars is because my card was initially charged for something I didn’t sign up for. But there were no issues on a refund.

Great performance. I was helped very fast. I have not much to say. I have never been helped that fast before and met someone online who was very kind.

Had an issue with billing, I was being charged for something I did not agree to, I contacted customer support and they were able to correct it right away. Appreciated how easy they made the process.

I thought a record search was only a dollar and when I say I was charged $31 I contacted customer support, and they helped me out and refunded the money almost instantly! Never had any customer service come close.

I am very pleased with the service provided by PublicRecords. They met all of my expectations, delivering exactly what I needed efficiently and without any hassle. The process was straightforward, and the results were accurate. I would definitely use their services again and highly recommend them to anyone looking for a reliable platform.

Peter did a great job helping me with my account issues. It was fast and efficient. Very helpful and polite. My experience with online customer service has been not good in the past but your staff did a great job.

I just reported this website to the Internet Crime Complaint Center and the Federal Trade Commission. They are a scam website. They say they're charging you $1 and then charge you $41. I called to ask why and they can't give you an answer. When pressed on what's written on their website, they say, "you're entitled to your opinion, sir." Like I can't read English or that the actual amount they say they're going to charge you doesn't matter and they can just charge you whatever they want, despite what is actually on the page. They don't list a Company or an address and they refuse to give it out. Don't give this website your information! They are trying to steal from you!

I misunderstood billing for the package I subscribed to. I contacted customer service and received very helpful information. The customer service representative was VERY helpful in explaining it. My concern was handled quickly and professionally in a timely manner. Kudos to Customer Service.

I had an excellent experience with this company. Debra in Customer Service was incredibly friendly, professional, and quick to respond. She answered all of my questions, made the process simple, and provided outstanding support from start to finish. The company offers a great variety of services, and based on my experience, I wouldn’t hesitate to recommend them to anyone looking for reliable, high-quality service.

Mark B.

I found out this was a monthly subscription not a one time deal. Once my account was charged the next month I had it canceled.so when you use this service just make sure you don't have a subscription.

The agent solved my issue fast and to the point without error. I am happy with the service I received. Debra was friendly and super helpful. It only took a few minutes for her to solve my issue fast.

I should have read the information more carefully. I thought I was on a local government site when I saw a $1.00 charge and thought OK, I can do that. I don't recall ever seeing a $3!.00 charge for a "full report" or the $7.00 charge for the PDF version. Seems a little shady.

Good service with good support team. I got everything I need. Report was thorough and once I had a problem with payment, the chat representative helped me in less than a minute. My recommendation for everyone, who need to check their files.

Fast customer service; they responded to my chat instantly, and I received the help and answers I needed. Thank you for your attention and assistance. Next time, I will try to read and better understand the details regarding processing fees. Thank you.

Frank in Customer service was literally the best. I’ve never received more immediate, thorough, and helpful assistance from any company, anywhere. The response was literally immediate AND proactive. Blows my mind how great this experience was. Thanks again!

Company website said get a report for $1, but then when you do it, they sign you up for an account and charge you $31. Don't do it unless you need to get multiple reports. They charge $30 monthly as well.

While lengthy, the report I requested provided all the information I was expecting at a price I deemed satisfactory. My only recommendation in programming would be to be able to shrink sections to fit the information available in order to reduce the total number of printed pages required for a report. Thanks.

Amy was very helpful with my refund after I was charged 31 instead of 1 for a record check. She was pleasantly speedy with the refund and thankfully didn’t beat around the bush. Excellent work Amy, you rock!

Katherine was very helpful getting my charges canceled. Your company, on the other hand; I find very deceitful in their service. It wasn’t made clear that I was signing up for a monthly service. I also believe that you made my information available to others, as the day I went to your site and input my contact information, I began receiving calls about selling my house.

I think their site is misleading, I was charged $31 when I was led to believe I was paying $1. So for that 1 star. Their customer service on the other hand was excellent and issued a refund immediately with no drama, for that 5 stars which is why I'm giving 3.

Was helped very quickly would recommend to more people. They even refund me for a reoccurring payment. Only took about 5 minutes very fast help. Thank you all so much for the help. I really appreciate it.

Daniel was very helpful in closing my account. Live chat was convenient to get my issue resolved quickly.

The person that I chatted with was super helpful. Paul explained what the membership was and helped me cancel it as it was no longer needed. Paul responded quickly as well.

The report itself was ok for the basic public record… It’s a percentage algorithm so you got a lot of mixed results. There are different packages after you sign up for the $1 so watch what you click. I will say though… customer service was outstanding and appears to be a real stand up honest team.

My issue was resolved quickly and efficiently, and the entire process was smooth and hassle-free. It's refreshing to receive such excellent customer service these days. I truly appreciate the time and effort that was taken to help me, and I left feeling valued as a customer. Based on this experience, I would not hesitate to recommend them to others and would gladly use their services again in the future.

The representative provided excellent service by addressing my needs efficiently and professionally. They maintained a positive attitude throughout our interaction and successfully assisted me with canceling my subscription. Overall, I was very satisfied with the support I received.

Carol understood exactly the assistance that I needed. Carol addressed all of his concerns. If all service agents were like Carol the world would be a better place. Thank you and hope everyone enjoys their 4th of July Weekend.

Great customer service! Answered all of my questions quickly! I would highly recommend to friends and family for getting questions answered in a timely manner. They responded right away and I waited less than 30 seconds.

Jerry was extremely helpful and timely, he answered my questions and helped with my problem. He got back to me right away and solved my issue.

My support received today was excellent. I chatted in to get support for a charge that came through my account months after using the service. They were able to find my info and account quickly and assisted in getting my subscription canceled and refunded. Thanks you so much for the great service!

The help provided by the customer assistant was very good. Solved my issues within just a few minutes. I didn't understand why I was being charged monthly and was helped almost instantly when I entered the chat. Thanks to Kimberly - Customer Support Representative.

Customer Support was greatly appreciated! I was hoping a refund for my subscription, and I was immediately given the $ back, as I did not need the subscription anymore. Great website, very detailed in reports they give.

Everything was taken care of, my refund and an explanation of my report purchase and no hassle. Thanks. I’m going to recommend my.consumeraffairs.com to all my friends and family and anyone I see out about while I’m living out the rest of my life with a new grand outlook on life with my resent experience with this wonderful establishment, thank from every part of my being.

Donna resolved my issue promptly and with excellent customer care. I contacted live chat to cancel my account and was connected quickly. Donna assisted me right away and helped me resolve my issue saving me valuable time and money. Thank you!

Scott was the one that helped me. He was really fast, effective, and knew what he was doing. I was able to get my money back super quick. It was really easy to find the customer service live chat. I was connected to somebody super fast.

The site was misleadingly worded and I was charged $31 for what I believed to be a $1.30 day trial. The chat with the representative was very helpful though and I was able to get this resolved. Her name was Amanda.

The site provides good information but it is hard to tell how much you're going to pay. I thought I was signing up for a one time fee but it ended up being 31.00 on an ongoing basis. The description of what you're signing up for isn't very clear. But the GOOD news is that Ruth, in the chat feature, was great at helping me cancel my account with no problem.

Helped me very quickly on a mistake I made. I would recommend anyone to come to this site if needed. I didn’t mean to purchase a whole package and they helped me chose what I needed. Thank you again for all the help.

Chatted with David this morning. I asked to have my monthly subscription canceled and he promptly did so. Your chat team is awesome. He was very polite. It was quick and I might later in the future create an account. Because of how well David assisted me. Thank you.

I informed the agent that I was unaware that I was being charged a subscription fee. He advised me that it was part of a report package. He resolved the issue immediately by closing my account and issuing a full refund.

I wanted to cancel my account and the person on the other side of my message helped me out. I was very grateful for the assistance and no salesman approach. That makes me want to try your business again.

I received very good customer service on the chat line. The agent was very helpful and prompt. I asked for a refund because I misunderstood the cost of the record and I was told I would be refunded. I appreciate the professional support. Thank you to Andy!

I want to send a special thank you to Amy in customer service. I misunderstood their billing and she was more than willing to help me out. Great company overall. I would definitely recommend doing business with this company. And their prices are very reasonable.

They charged me $30 twice plus the other charges to run the reports. After not using for awhile I was surprised to see another $30 charge. Unnecessary charges but quick to refund. Chat support was easy to deal with.

Did a great job helping me. No problems. Very polite. They made it pretty simple for me. Made it very easy and understandable. Great customer service. I had no problem with the assistance that I asked for. I received great quality service.

Robert was so kind and helpful! He deserves a raise. He helped me close my account very quickly and did it with no issue. I received quick and easy help from the one and only Robert! I contacted to receive help with closing my account on the Public Records database because I didn’t find what I needed on it.

All the information was helpful and I found what I was looking for in less than three minutes. This is a great website and it is very informative. The information on this site is accurate and I was able to locate all information that I needed to gather for records.

This service was vital in helping me prepare an application for a job where I had to list my previous driving record. They were very courteous when it came time to cancel the subscription, because I have no need for it otherwise.

Fast, friendly, and efficient. Great customer service! I believe it was Scott who helped me and got my problem resolved in minutes. I had a problem where I got charged more than I thought I agreed to and he did well to sort me out!

Very easy chat feature that was able to fulfill my request very quickly. I also received a reminder prior to advise me that my account was still open, when that was not my intention. I was successfully able to close my account to avoid additional unwanted charges.

I didn’t know how to close my account to avoid being charged in the future… Stephanie was able to help me solve my issue immediately, effectively and efficiently and closed the account, and provided me with confirmation via the chat and also in text. Greatly appreciated!

Even though the site wasn't that helpful for what I was researching, the customer service team was helpful. I needed detailed information, but unfortunately it wasn't available. The staff understood, and Peter was very timely with his help, which I am very appreciative of.

Your services were great with receiving the report I needed and in a timely manner. The services were clear about charges, and cancelling the subscription (report package) was easy. All I had to do was contact an agent and the information to achieve this was provided well. I would like that the report package not be an automatic charge; this is my only complaint.

I paid for this subscription to get information on someone. When I received the information I needed, it was easy to cancel. Mary did a great job cancelling my subscription and completed the cancellation within 3 minutes time.

Helpful agent. Closure of accounts. Be aware of ongoing charges. This was not very clear when I obtained my records previously. Close the account and he stated that he would be refunding my charge today. Be aware of ongoing charges.

I received outstanding service today. It was professional and was handled very speedily. I was notified that my account was still active and I went online to cancel my subscription as I no longer needed the access. I appreciate the customer service that was handled by Stephanie.

Quick and easy! I needed to cancel payments and I figured on this taking forever and jumping through hoops. Surprisingly, it was extremely easy and took less than 3 seconds. Customer support was extremely easy to deal with. A quick chat and we were able to resolve the issue very quickly.

I contacted PublicRecordsData.us because I inadvertently signs up for a monthly service with Public Records while looking for a divorce decree issued in Jacksonville, Florida. Ugh! Catherine answered my question and was able to discontinue “on going“ services and provided me a reference number. Thanks for this service!

Franklin helped me quickly and efficiently. I appreciate it. I wanted an account, he closed it and gave me confirmation number.

Purchased something I didn't mean to purchase and they helped me refund it. It would be cool if the website had a transaction page that stated exactly what you are buying. Got charged 36 dollars when the price of a property report was supposed to be 1 dollar.

I noticed a charge on my account from this website. I had previously placed a records request, but did not notice anything mentioning that there were multiple charges. I brought up the issue and no questions asked they able to resolve the problem.

The service rep was very helpful and friendly. He addressed my problem and resolved it. He asked me to fill out a survey and I was happy to help since he was so helpful in handling my issue.

Steven from customer service was wonderful and handled my issue swiftly. The company as a whole seems scammy though. I was charged when I used the site the first time (more than I was expecting but I brushed it off). Today I was charged again the same amount even though I didn’t agree to a recurring charge. Steven was able to process a refund for me though.

Needed to find one record, had issues with billing, it was corrected for me right away. Paid what I thought was going to be $1 for one record, and was charged $41 for a records package. I did not agree to purchase a package. Issue was corrected.

I thought I was only paying a dollar but turns out it was actually $36. I was issued a refund without an issue and I really appreciate how easy it was. I like the fact that I wasn’t given any trouble about the refund.

Susan at Customer support was very helpful at resolving my problem. Great service! I was able to use the online chat to contact her regarding a payment I didn't authorize. She was able to issue a refund, and I am very pleased.

Donna helped me quickly and professionally. Made my day so much better. I would highly recommend this customer service associate. Best chat help I have ever experienced. Please give Donna a raise. That is all.

Jerry was extremely helpful. Quick and concise. His response time was VERY fast. My issue was answered and taken care of in a matter of moments. I signed up for my property information, but didn't need anything further. I asked that my account be closed, and it took less than a minute to achieve this.

I loved my assistant, she kindly gave me a full refund for unintentionally sighing up for your shady site. I was under the impression I would only pay a dollar for a package of police reports, however your site Is unclear and the fine print conveniently is not displayed to show you are being charged 31 dollars for a package. When I was paying, it said I was only paying a dollar. I explained the situation and she told me, she has issued a refund that will come within 3-5 business days. I will be expecting said return, or you will hear from me. My assistant Debra was very kind, efficient.

I was charged twice and I didnt understand why so I chatted with a rep who issued a refund and closed my account. I feel better now because I was sitting here trying to figure out where the second charge came from. When I contacted the online rep, it was explained and it made me feel a lot better especially when they offered to refund the part that I wasn’t sure about or where it came from.

I did not know why I was being charged $30 so I decided to begin a chat session. It turns out that I needed assistance closing my account. The representative was very helpful and expeditious. I am very happy with the service I received today. Thank you very much.

This is an excellent service to use when public information needs to be researched and verified. Customer service is prompt and amazing as well. I have used it many times with sourcing for properties or just looking for personal information for tenants. Highly recommend!

I did not intend to sign up for your services and couldn't figure out how to cancel. I had a live chat with Katherine, who was very helpful. I appreciate the outstanding customer service she provided.

I was charged when I want expecting to be and my customer service representative Frank reversed the charge and stored future payments from being taken. He was a great help with this issue. The process was through chat and was resolved within minutes.

I was searching records and was under the impression that my debit card would be charged one dollar initially but I ended up with $47 total being charged. I contacted the company. They immediately remedied the situation by crediting my account. I'm completely satisfied!

Because I found the information I needed on the house located at 605 Chilhowie Rd, Columbia SC, except how to cancel or close my account. Amanda politely and swiftly assisted me with closing it and provided a confirmation number for my record. Excellent and quick chat assistance.

Very professional and timely. I appreciate the quick response. I didn’t have to argue for a refund. They caught the error and fixed it. I was charged wrong and all it took was hitting the live chat button. Not many websites have integrity like this one. I just hate I didn’t get the answers I needed tonight. Other than that, it was all a good experience.

The person on chat was helpful in resolving unauthorized charges. But the fact that those charges were made is troubling. The website is not clear about how much and how many times your card will be charged.

Didn’t realize it was a subscription so when I did the live chat, they close my account and refund my money back that was charged today. So appreciative, thank you so much since I only use this for one client.

I asked for a refund and I asked for my account to be closed. There was some confusion - I accidentally closed my account and then asked for the refund, however, they then understood my question and checked in my files and then I was able to get my refund. It was a rocky going there for a minute, but it worked out in the end!

The property search was never good but slightly inaccurate on the owner. The background check was very good. Overall it was more than I needed. The payment processing was a little confusing so my charges were higher than I thought. You were prompt in closing my account.

I would not recommend this service. They advertise "$1 reports," but the checkout process is confusing and somehow ends up charging around $40 for a full report package. This has happened to me twice, and it's far too easy to miss the additional charges. What really concerns me is that when I contacted customer service, they immediately processed a refund without any pushback. That gave me the impression that they're familiar with this issue and that many customers may not notice the extra or recurring charges. Be sure to read everything carefully before entering your payment information. I won't be using this service again.

Gave me a refund immediately when I asked for one because I was unaware there was a subscription and I closed my account a few days before I asked. I got an email for my refund right away and was told when it was going to be sent. Very straightforward and helpful. Thank youuu!!

I had a question about a charge and reached out through the “chat” option. Pamela was available immediately and it took just a few minutes for her to assist me. I was very pleased with her timeliness and performance.

Great customer service! I was charged twice and reached out to ask why. They responded very quickly, answered my question, and promptly issued a refund. I really appreciate the fast response and excellent service. Thank you!

I needed your service to get a report on myself, to verify certain iformation for an application. But as I have no further need for your checks on people now, today I came back and asked for my name to be removed from your customer base. So I would not be paying more money in future. Your representative removed my name almost instantly. I was very glad the process was so fast and so simple. And again, thank you for your service.

I didn't know that the report I purchased last month was a subscription. I saw the charge today, contacted live chat and Debra took care of my request without any hassles. Even if you don't know that the purchase includes a subscription, this company understands that we are human and we make mistakes. Since there's no written clause of no refund, this encounter was quick and easy.

Ronald was exceptionally amazing, helped with everything I need.

Customer service help was quick, and I especially 1000% APPRECIATE THE REAL HUMAN INTERACTION instead of speaking with a bot!!! AI chat is the worst because it never understands what I am requesting, and it takes multiple attempts to reach a real person that can actually help! AI chat is a complete waste of customers' time. THANK YOU!!!

24/7 support was quick with their replies and helped me immediately! I needed to understand what I was charged for and help me cancel them and it was solved very quickly and the operator was friendly.

Amy was very helpful. She took care of my request immediately. I would recommend this site for finding necessary information. This site helped me find the person I was searching for. It helped me find a long lost family member.

She was fast with my request. I asked for my service to be stopped. I didn't want to pay a monthly bill for something I won't use. I don't not have the money.

Rachel assisted me with a refund and helped me close my account with ease! They responded swiftly. My account was overdraft due to these unnecessary extra payments. I would recommend this service to a friend.

My experience today was good, despite the reason for my interaction. Amanda was helpful and prompt. I was a little irritated to see that I was charged $30 for a subscription when I didn't realize I was enrolled in a package. I initially only used the service to see if there was a title on my son's dirt bike, which he was selling. I think it should be more evident to customers if they are being enrolled in a recurring subscription. It seems a bit shady to me. If there was a specific check box or something indicating enrollment, that would be helpful. Alas, I contacted customer support and my subscription was cancelled.

Charles was great and courteous and handled my situation perfectly… I did not to wait on a response for minutes. He was right on it as if we was at a desk talking in person. That’s the type of communication and customer service everyone should experience when working or going through something unexpected!!! Thank you Charles.

Susan was very helpful, quick and made what was a frustrating experience less unpleasant. I had the issue resolved with no push back, or being offered any excuse.

Had the best customer service experience ever. I asked for a refund and to close my account and instantly got a response saying it was completed and refund issued, under 2 minutes with customer support resolved my issue.

I needed assistance with correcting a transaction and your customer service via Chat was so easy and understanding. It was corrected. The assistance I needed was excellent and very thorough. Via Chat my assistance was quick, simple and better than the alternative.

Great service and very accurate information, that I used to find my old car VIN number that I had forget and needed for a DMV service, and a very good customer service, that was able to help me with billing issue very fast.

Anthony was very professional and courteous. I wanted to close my account and he did so immediately. He even included a confirmation number. I choose the chat because it was the most efficient way to close my account. I don't really like to talk on the phone and emails take to long for a response. The chat is the best.

I'm a bit peeved about being charged so much, when it advertises that it's a dollar to get the report I wanted. Scott from the customer support helped out quickly and explained to me what the charge is for. Thank you.

I made a purchase by mistake. I thought I was paying for one search, and only found out I had bought a large package after the large charge appeared on my card statement. I got on chat and Ryan helped me in record breaking time to correct the mistake and get refunded. Thank you, Ryan.

Read carefully. $36 will be charged if you are not paying attention. Their customer service was insanely responsive and helped me fix charges very quickly (as long as they go through in 3/5 business days). Just read before you click.

Customer Support *Donna* was excellent in resolving an overcharge and answering my questions and concerns. I appreciate her diligence completely, as I am on a fixed income. Always be sure to read every word before you search online.

Excellent customer service, very knowledgeable and considerate and listened to my concerns and expedited my request very fast. Did an amazing job. I was upset at first, but I’m very pleased. I may use the service again in the future and recommend to my family and friends.

The agent who assisted me was awesome. She gets a 5, but the website does not fully explain that charges are going to be made for $30. I understood the one dollar and nine dollar one, but NOT the thirty. It could be better spelled out for the customer.

I am sure the data and service have good value for some folks however I did not want to pay for the service as it did not cover what I was looking for and in the end I was charged more than advertised. However when contacted they corrected the mistake quickly. Assuming I see the correct and refund all should be good. Stephanie did a good job on the chat.

Mary, helped me out with an issue I had and it was quick and easy! It only took a couple of minutes but the issue got fixed and she also gave me a confirmation number showing it was taken care of. I would highly recommend this to anyone that needs help get information or an issue resolved.

I thought it was a one time charge. I seen I was being charged again. I chatted with the help center and asked for a refund and she was very helpful. I just needed to cancel this account. I actually thought it was something else.

When I used this site it said 1 dollar to view online reports and then was charged 31 dollars. I was very upset however, the customer service reports was very helpful and got me squared away. The site is very informative, I just wish they would have specified additional charges.

Stephanie was very helpful with resolving my issue in a very timely and no hassle manner. She quickly reviewed my information, explained the issue and arranged a refund of unexpected charges. It was all taken care of in a matter. Very quickly and with no questions asked. Much appreciated.

I used the website to quickly gather information on my house. I just used it for the day and was able to cancel it via the live chat once I was done. I just told the live chat person that I wanted to cancel/close my account and he did it right away. I'm glad they make it easy to use and close the account. Though the information is gleaned from public records, I thought it was worth it to spend $1 to gather it all in one place. Note - once you pay, it'll ask you if you want to add on more for additional money. I did not do these options so I don't know how useful it is!

The recurring charges and program fees are insane and are not clear when purchasing a $1 public record. The company itself gets 1 star, but I chatted with Jerry and he was able to take care of it for me. I give Jerry 5 stars.

The public record service is very useful. I was able to look up tax records for a family member to make sure they were current. The customer service representative helped to reverse an incorrect charge and helped tremendously.

Really quick and helpful when trying to cancel my account, great help. Asked me what I could be assisted with and quickly received confirmation that no further charges would come, no long wind excuses to try to keep you paying or even asking why you want to cancel.

Amazing communication. I had looked at my bank account and saw a charge that I didn’t understand. I messaged support and they were able to help me figure out the problem and give me a refund for the charge i was not aware of. Absolutely amazing experience. Resolved the issue perfectly.

I used the site to find out information on a used car I was purchasing. Very helpful for that. I thought I was paying a one time fee of $7 to access just for that one time and was going to be charged again in 30 days. I was charged the next day day. I had read the information incorrectly. I reached out the same day and George from customer service was able to take care of my issue. Very helpful and much appreciated. 5 Star experience overall!

I was very alarmed when I was billed for a second month for a service I was led to believe was a single search one time bill of $1. I accepted the first uncalled for charge of $30 thinking I had misread the one time use agreement. I never accessed the site again after the first visit. When I was billed a second $30 I realized I was being scammed. Fortunately when I contacted the online chat site a refund was promptly given for the second charge. The online support was helpful but the primary website is very deceptive.

I was online in a chat with Jerry and he quickly met my needs! I used the service to get information for my taxes. I then no longer needed the service and I was able to stop the payment moving forward. Great customer service! Thanks Jerry!

Steer clear of this fraudulent company. They claim to charge $1 but actually charge $41 monthly for a subscription. It’s a total scam.

The process to get the information about the property was a bit confusing. I was under the impression of being charge a $1.00 fee, then a $30.00 fee that I thought it was more reasonable. But then I got into a reoccurring charge of $30.00 that I didn't sign in for nor I wanted to. I don't remember seeing a reoccurring charge agreement or note. The customer service person through the chat (Donna) was prompt to cancel the reoccurring charge. Maybe for the sake of many, to have a more clear way to present a one time use of your service and a account base way with the reoccurring charge. The information provided of the property was thorough and up to date. Thanks.

I had a tech issue happen and the found a charge on my card. The agent that helped me was amazing. I explained the situation and he was able to help me and even provided me a refund. There was on hassle or debate. I am highly impressed with their customer service. Great job Timothy.

Brought a charge that was unexpected to your agent's attention. Made my request to close the account and be refunded. Russell reviewed my request and account then provided me with a acceptable solution. Excellent customer service in my opinion.

Pamela, the online chat person, was very helpful in cancelling my subscription and issuing a refund. I was not expecting to be charged after my initial search, so Pamela's prompt response was much appreciated.

I used the service one time to try to locate my father. Apparently, I accidentally signed up for a subscription. I used live chat with in three minutes. The subscription was canceled and they also issued me a refund. I would definitely recommend their services.

Thank you for addressing my questions and concerns in a timely manner. I was charged $30.00 for a report package that I did not sign up for. I reached out to the close my account and a refund. Completed with no issues.

This is what I agreed to pay for: A copy of my marriage license I need for legal purposes. I did not agree to continue any kind of ongoing fees. I was charged $31. And $7. I did not agree to any type of membership.

I think I went to this site to find the owner of a property. Then they started charging my bank account $30 per month. I finally caught it, got in touch and cancelled all connection (i.e., subscription, charges, etc - EVERYTHING) via their AI chat Assistant. Finally I hope I'm rid of them.

Easy to visit, easy to use and the assistance was excellent. I would definitely refer this site to friends and family. Thank you for the great service. Ok, now having to enter a review that requires a specific length seems a little bit much to ask. Not everyone will be ok with this specific request, even after leaving a good response.

The website was user friendly. I was able to collect the desired information easily. Additionally, I had a question for customer service and the agent quickly provided further information and quickly addressed my concerns.