Massage Envy Reviews

I was told by manager I was in a 12 month contract which at purchase was told I was pay as you go. I am a salesman and never lie to a customer. It's ridiculous than I find out they charged me for Dec twice. At that time they breached the contract. How companies can do this is outrageous. I will never give a company my social security ever again.

Do not use Mansfield Texas Envy massage location. I have been a customer at Massage Envy for over a year. I got confused with my appointment date and I was charged for it. I called to let them know and neither management or franchise owners did anything to solve my problem. I told them today is my birthday and they still didn't care about helping me solve my issue. Do not use them!!

My husband went this evening to buy the advertised $49.95 massage gift card. When he came home, he told me it cost him $75.00! Explanation: Tax and gratuity. Never in my life have I paid a 40% gratuity, especially before the service is rendered. They explained he wouldn't want our daughter-in-law to be embarrassed into having to cover it. This is a perfect case of false advertising. And after reading ALL of the MANY other complaints about this company, I am so sorry I bothered to make this purchase. I'm sending her there to relax, not get aggravated.

I had to give up my messages for medical reasons & I was told that an exception would be made to cancel it or transfer the remaining to my daughter. So I felt bad and let them finish my contract. But on the last month I had 5 messages left and all of a sudden I was told that there are no exceptions made, & that I had to pay $10.00 transfer fee per message, & that I could only transfer per person, and then they gave me all this other stuff. So I told them had they told me that when I first called I would have just cancelled my membership instead of letting them charge an additional 5 months.

I was tricked and ripped off. Please call at ** to form a suit.

I am one of the customers who would not recommend to take Massage Envy membership or refer a friend. I really had a terrible experience. A year or little over a year, I opted 6 months membership. During the contract, I choose to cancel the membership after 6 months. Guess what, they keep charging my bank after 6 months, which I am not aware of. One day, I noticed in my account and called them. They said I should have called Massage Envy to cancel. I accumulate unused sessions. I canceled my membership and I had a month or so to use those. How can I opt to use so many in a month? They are expensive.

I would have to agree with the multiple complaints registered against Massage Envy. Their membership program is a ploy to continue to collect fees from you without a commitment from them to deliver their service. I too got caught unable to use my prepaid massages in time to the tune of over $500 and they wouldn't allow me to receive the services I paid for in advance. If you don't keep paying a membership fee, you can't use the massages that had accrued and been paid for. I don't understand how this company stays in business with such a program that collects money and then refuses to deliver the service.

In February of this year, 2013, I bought a $100 gift card for my wife for a 1 1/2 massage incl. tip. She has been sickly most of this year and is just now ready to use the card. Upon trying to make an appt., the receptionist told her she had to give her a credit card number to hold the appt. The problem is that if you miss your appt., i.e., death in family for instance, they charge the $100 to your credit card as well as keep the already paid $100 gift card. That's a 100% mark-up. They are located on Market Place Blvd. in Cumming, GA. They do not refund the gift card money and mostly have a male named Fred working the afternoon. My wife would prefer a female and was told she could walk in at 8 or 9 am to see if there was an opening and not have to use the credit card. My problem is after they hold your credit card for the appt., they also hold it in their system which could be accessed by anyone working there. They are not BBB Accredited and have 2 complaints resulting in a score of "F" for failing to respond to the BBB. What are they hiding there at MASSAGE ENVY? We are filing a complaint with the Gov-GA Consumer Affairs as well as contacting Clark Howard for now.

The Frank Lloyd Wright store in Scottsdale, Arizona has a non-licensed employee providing facials, and accused me of spreading MRSA to Mesa Store customers. What else needs to be said? Seriously?

I cancelled my membership with Massage Envy. First person I had talked to was helpful but must not have done a complete job because now, they are still trying to charge me monthly membership fees. None of the Massage Envy location has any connection with each other. So if you start your membership at a location and move 200 miles away, you must still cancel any membership with them at the location where first established. The whole purpose of a massage is to relax and relieve stress. They cause nothing but stress. Company is a joke. It is easier and cheaper to just go to a non-membership massage parlor.

Massage Envy refuses to allow me as a customer to use my 12 prepays while my account is paused. They have a tremendous amount of policies preventing me as a client to use the service that I have paid for unless I give them a new credit card and allow more charges to take place. My issue is simple, I'm not being allowed to use the service that I have paid for. In other words, they are refusing to deliver the service they promised unless I give them more money and/or adhere to all of their policies which all equate to extracting more money from me. I have asked to merely pause my account so no further charges take place and to allow me to use the service that I have already paid for during that time.

Bait and switch - At the first visit they make you feel in heaven. They brainwashed me to get into a contract for 12 months. For personal reasons, having a mentally handicap child I see myself in the need to use this money for therapies instead. I have never received services under this contract and I am not planning to. They do not cooperate as far what I need to do to terminate this contract. They are unfair and they are causing me a lot of stress to add to my current situation. I received phone calls which cause my blood pressure to rise. The former manager said she would do something about it, now she is gone. The new manager would not offer info or help of any kind. They just want the clients’ money, they care less for wellness! They do not even provide a headquarters' phone number or names! This says a lot about true honest business!

Due to surgery, I was unable to appear in person as required by contract to cancel in writing. The store continued to bill me per the fine print of the contract even though the contract was explained that I would only be billed for six months. To date, they have billed me 11 times.

Due to recent death of my wife's parents, who passed away within four months apart, and me being a truck driver and hard to schedule appointments, at the end of my one-year contract, I decided to cancel membership with Massage Envy. They insisted that I continue month to month and continued deducting $59 per month. I insisted that I will rejoin once I am ready to rejoin another membership. Membership did not end verbally as I thought. I had an end membership in writing and faxed cancellation on 5/7/12. It was a hassle trying to fax that notice but finally, the manager confirmed cancellation but I have to use the five massages by 6/6/12. If I was able to use them then, what makes them think I can use them in such a short period of time? I would like for them to allow me to use the five massages in a two-month term or refund my money.

I am a long time member. Due to some recent life changes, I now have five massages paid for but not received. When I called to cancel my membership, I was told that if I did so, I would automatically lose the ability to use these credits. I have paid nearly $250 for unused massages, but either have to give them up or am forced into continuing with the monthly debits to my bank account. This is a horrible policy. I am either forced to continue paying for services I couldn't use, or give up services for which I had already paid. That means that once I do cancel, then I will never re-join and I will also tell everyone I know not to become a member.

Company uses bait and switch tactics to get your business. They tell you that they have an introductory price for your first visit, then after the massage is over, they charge full price. They are not very honest with potential clients and make all sorts of excuses after service is provided to not give the discount provided. I was told it must have been a training issue, their computer won't allow them to make changes, etc. They make no effort to rectify the situation and basically treat you like scum. Their manager, Anika, is the least helpful person to ever have a job. Stay away from this business!

The massage service does not work when I try to chat with my friend.

Massage Envy is completely screwing me over. I had an account with them in 2007/2008 and more than fulfilled the 1 year contract. Cancelling the account had proven to be a very huge undertaking as many phone calls were made and very few were returned to me. But in late 2009 or early 2010, I had spoken to a Manager at the Folsom, Empire Ranch location and was assured that everything was taken care of. They said my account was cancelled and that I did not owe them anything.

I signed up for a membership at the Arizona Tatum massage office. I was told that it was a month by month membership by the person signing me up for this membership at the time of sign up in July. I was told, at that time, that I could quit at any time with a 30 day written notice to the Massage Envy clinic at which my membership originated.

They will not let me cancel my membership until I give them another credit card on file to charge me another month of membership dues. I asked her to mail me a cancellation for my membership and she refused unless I gave her a credit card on file. If I don't give them another credit card on file for them to charge me for another month (which I cannot afford and I haven't used my massage for last month even), I will have to pay for another month because I have to give thirty days notice.

I went for a massage at Massage Envy as they had an introductory massage for $59. After my massage, the receptionist told me about the membership option they had. She explained that I would pay a monthly membership fee of $59 and this would entitle me to one massage per month, and I could upgrade to a facial for $10 more.

They have created this membership contract that lasts one. Each month, they charged my credit card $60 membership fee, plus for each 50-min. massage, they charged $50. In March, I called the salon and spoke with the rep who told me that I still have two sessions left to use. So I made an appointment for a 50-min. massage. My husband heard my conversation and said that he also has a 3-month membership and could use a massage (he had paid $177 for three months). I booked him at the same date/time as mine.

I am complaining about poor customer service at the Stockbridge, GA Massage Envy office and the Corporate headquarters. I have been a member for the past year and due to my recent layoff, was not able to renew my membership. On my last visit on 8/20/08, before I left, I asked the girl at the counter how long I had to use my last prepaid massage and she said I had thru the end of September to use it. When I called them in September to make an appointment, they told me my last prepaid had expired on 8/30/08. I told the office manager, Jessica, what happened and that I was given incorrect information and she said she couldn't help me. I then spoke with the administrator Jess, who also basically told me "Too bad, you can't get your last massage even though you paid for it." I then asked to speak to the owner. She said he had too many things going on and that they were not allowed to give out his contact info and that he would call me. Well it has been 3 weeks and still no call from him. I also wrote the main office about my complaint and still no response from them either.