Massage Envy Reviews

I became a Massage Envy subscriber a while back, but then like a lot of people, I got busy and massages began to build up. Management agreed to let my fiance and I use the massages to catch up if I wouldn't cancel my membership. In December the franchise ownership changed and they are changing the deal. I have over $1000 in massages backlogged. If I quit because they reneged, they will keep the money. They said they could pause and let me use up the massages I already paid for... For an additional $20 a month. Do NOT sign up for the subscription and if you ever find yourself getting even one month behind... CANCEL!! A main profit source comes from keep the dollars you paid for massages without having to pay the therapist. $1000 in my case, unless I pay $20/mo until they are used up.

If you are not a member, don’t become one. My location shut down with no notice to me. I found out from another member and have been trying to get information on how to use unused ME sessions. I have called the “closed location” telephone number provided by the Gaithersburg, MD location (**) and sent an email to closedclinicmailbox@massageenvy.com as recommended. I have received no response from anyone. This is a pathetic way to do business! Perhaps they need some more lawsuits filed against them.

The receptionists are ambiguously rude. Like even if you say hello with a smile they don’t even say hello and just check you in. I was kind of ok with it because the therapists were nice. Today, they did a ** job on scheduling for me. I was supposed to get a session at 3:30pm and I got an email confirming the same right after I booked online. Then they confirmed an appointment at 3:15pm all of a sudden by email just a couple days ago. And yesterday, they reconfirmed the wrong schedule via text. So I replied, “I think it’s 3:30pm?” then they replied “I have you scheduled at 3:15pm.”

When I moved from California to Washington State I attempted to use membership in Washington but soon realize that this is complicated because your home clinic controls a lot of your membership and the clinic here in Washington could do little to help. I attempted to cancel membership in Bakersfield, Ca clinic and the manager of that store was very uncooperative. I contacted corporate office but have not been able to speak to anyone there. This business is shaky at best. Business practices are terrible, customer service is nonexistent. I will never use Massage Envy again! Beware!

I had a membership that I wanted to cancel. I had over 11 massages to use up within 2 months or so. I began breaking out in a rash on my back around the same time I began these massages so each week actually became stressful and I couldn’t wait to be done with them. Last week after my massage it knew I had 1 left, but specifically asked to double check. The receptionist confirmed this, so I made my last appointment. Today when I went to check out I was told I owed money. I had a whole argument because I NEVER would have come in if I didn’t have any massages left. The massage was even less than it should have, which tells me someone screws around with their system. My father also had “credits” taken out without his knowledge and lost a massage out of it. I never write reviews but this experience tonight left me so unbelievably pissed off because it was their mistake not mine. Horrible company and customer service!!!

I travel a lot around the world and getting a massage is for relaxation as well as therapeutic. I am very appreciative for my massage therapist Lacy in Murfreesboro, TN location as she is very good, professional and have great attention to detail. I have had a lot of massages and Lacy is the best... Thank you Lacy, you are awesome!!!

I always believe that nothing or no one can be as terrible as others say, however, in this case I was wrong. Massage Envy is the WORST experience anyone could have. It's amazing that for a place that is supposed to provide relaxation and relief it only amplifies your stress level. Myself and my husband had a membership when the Pikesville location was open. The staff and service was really good. We are super busy and the location was perfect, less than 5 minutes from home. Unfortunately they closed and there began my hellish experience.

Massage Envy has one of the worst membership policies I have ever seen in my life. DO NOT SING a CONTRACT with them. I lived in DC for 8 months, I signed up for a 12 months contract with them while living there. All of a sudden the USAF moved me to Tacoma, WA and my lifestyle totally changed without expecting it. I called Silver Spring Massage Envy to cancel my subscription and they WOULD NOT do it. Only two reasons would allow you to do that: live more than 25 miles away from a ME or medical reasons. It is AWFUL, Now I am trapped with them for 7 months: 80 dollars a month. Even the manager showed no understanding of what an unexpected 3000 miles move means. A shame. Go to Hands and Stone, better deals, better prices, same services and they DO NOT require a contract.

I signed a contract on the basis that I could cancel, freeze or change the billing date. I tried doing that but I am getting the runaround. My husband's contract does not have a date for his contract. I was threatened to be reported to a collections agency even though I have not even been charged once. I called the assistant manager Sidney, she's the one that signed the contract, and now she keeps putting me off as well. I need to cancel both contracts due to misinformation and representation. I will reported this to the BBB as well.

This is in reference to the Massage Envy in Alta-Arden in Sacramento, CA. I wish I could give zero stars if possible. I never had a problem with the services I received until I needed to cancel my membership. My 12 month contract had already been fulfilled so I was within our agreement of canceling with no additional fees. Canceling is not as easy as it would seem with them. I was told by the front desk that only the manager can process my cancellation and that there is a 10 day processing for a cancellation to go through. I called on a Monday and left a message. I went into the business on Tuesday and left another message for the manager. I called and left a message again on Wednesday, no return call. I ended up having to call my bank to have a stop payment completed for this business because it seemed like no one would ever cancel my membership.

I have been going to Massage Envy for many years. I have had good experiences with my massage therapists. I try to get the same therapist as customer service does when rescheduling, but sometimes a fluke happens and I get another massage therapist, which usually works out for me. The only complaint that I have is that they are not always good about calling to remind me about appointments, which usually results in me missing my appointment and I have to pay for the missed session. I don't think that that's a fair practice.

I have been a member of Massage Envy since 2011 out of the Goodyear, AZ location. Always received topnotch service, therapists, massage, experience. Recently located to MN. HORRIBLE EXPERIENCE IN MN. The locations in Burnsville, Apple Valley and Eagan are poorly run, can't get in to see therapists, locations can't keep therapists. When you call to make appt they ask if you are member or guest. Guests get 1st dibs on appts so paying members keep paying and can't get in.

Member since 2/2018. Front desk decided changed my perks during membership. Pay for membership every month 9 months. Only had 2 facials. Purchased all products recommend by esthetician. That was great! Was told when purchasing membership also buy front desk as member allowed free sample of any product. During 9 months got one free sample. Since membership is paid every month, but I don’t use it. I tried to use a so called perk today since I have months and months paid I don’t use. Walked in, tried get free sample. Now this is no longer a perk for members? Can only get free sample if recommend by esthetician. This was not what I was told before. I don’t use every month but I pay every month. Now as member can’t have free sample. Very conflicting info. Also major waste of my money. No perks for me. I will not recommend and I will not renew.

My husband and I have belonged to their membership program for over 10 years. We both had prepaid for massages. I had 6 and ask them to freeze my account as I has moved from the area and could only use them when I would be in town. I was told I had 6 months to use them and my account would be frozen till Mar of 2019: I was informed today I could not use one without unfreezing my account and having them charge me for another prepaid. I asked to have my money refunded since I had moved out of the area 3 hours away from the nearest Massage Envy. I was then told they didn’t give refunds for services not rendered. My husband finally gave up arguing and he too had prepays. What a great scam for this company. Beware of their policy.

Massage Envy Victor NY - I had an appointment 2 months ago and left work early for it. I even had a confirming phone call the day before. I showed up 15 minutes early and was told that they called and left a message but the therapist was not available. I showed them my phone and no messages or missed phone calls. I even had an email but the emails do not tell you when your appointment is and I called and talked to the manager (knew in the last 6 months) and I’ve been a member for 2 1/2 years with never a problem until this new manager started.

During my massage the male therapist kept putting his genitals on my hand or arm. And he was aroused. Then he leaned over my entire body with his body completely touching mine. I stopped the session, went out to ask for the manager. Spoke to the manager and asst and they took a written statement. They gave me a brochure about providing a safe environment yet they did not provide one. No apology, no promise to investigate further. I was called by the area manager and told my story again. Again, I don't believe anything was done. This is the Massage Envy in Webster TX.

I’m so frustrated about the service I got from them! When I call for appointment they ask for my debit card immediately which I gave because I thought I will be happy and come back for more massage service but before I end the conversation with the girl name Mimi she informed me that I will get 50% charge if the will cancel on the day of the service! I know that’s their policy. They gave me cold tea to drink while waiting even though I ask for hot tea! Gave me a guy therapist which I got shock because they don't even ask me when I set an appointment if I prefer a girl therapist!

I suffer intractable tension/migraines and have been getting massage therapy over 15 yrs from dozens of therapists. KC at the Massage Envy on the Promenade in D’Iberville, MS has a medical background and is very knowledgeable in A&P. I have benefited from his expertise. The receptionists are friendly and helpful when scheduling and the facility is clean and comfortable.

I paid extra for 1 hr massage and I felt my 9 year old son was playing in back. Masseuse was untrained and I will never go back to that location as I spoke to the front desk and she did not even tried to gain my business.

I cannot recommend Massage Envy, and I have made three visits to two different locations. They are more interested in up-selling than meeting your massage needs. $10 more for "Boost" this or "Boost" that, or aromatherapy, etc. When I went to their website, I could not see the price of the massage I wanted to schedule until the end of question process. When I called to ask where I could find a price list on the website, the person said "corporate wants people to call the salon so prices can be given over the phone for that specific location." Right...wink, wink. Only thing is, if you actually schedule an appointment online, it shows you the price for that very location. Sooo...why can't prices be displayed BEFORE you schedule your appointment? Sounds a bit sketchy.

If I could give this location less than one I would... Bad management in terms of customer service and communication skills needed for successful business practices. Made an appointment, spoke with a representative confirming appointment and that my appointment was to use past massages granted by a lawsuit against the company awarded back to customers. After explaining everything to her, she informed me “That it was fine and just bring the paper work With you.” Arrive at my appointment after driving 40 min while 8 and 1/2 months pregnant, I fill out their consent forms and explain everything again. Not one min into the explanation a manager walks out and takes over the conversation. She says these expired. I told her I wasn’t aware, I received a phone call from this location stating I could use 75% of my past messages and that they didn’t expire according to the representative I spoke with.

I have been going round and round with Massage Envy for the second time. My mom and I both had wellness agreements with them and I finally got mine resolved and now I am battling for her. Due to a recent stroke, I am now her POA and we have about had it! Now, despite proof of the cancellation in January of 2017, they want me to submit medical records. Are you kidding me?!?! If I hadn't submitted her cancellation half a dozen times, I could understand the need to have that documentation. However, it was cancelled almost two years ago AND they kept charging her until this past May! This place is ridiculous.

I registered online for a massage and was going to use a gift card but unfortunately I had to postpone my appointment the evening prior. Unfortunately their scammy website does not allow for either online cancellation or rebooking! This is all part of their strategy of course because when you call them they also don't pick up the phone. I called again the next morning. Still no answer so I wrote an email to cancel then they responded that the cancellation window is 24 hrs so they have to charge me 50%.

It seems like it's going to be such a good deal at Massage Envy, but once you get mired in the quicksand of all their administrative procedures, you might never get back out of it. In my particular case, the membership I signed onto automatically debits the cost of a massage every month with the promise you can always use them even if you miss going a month or two. Of course, that's not true. There are details that ensure you can never actually use your massages without always being behind, creating an indentured servitude situation.

I guess I truly wished I had done my research prior to signing a contract with this business. The customer service sucks! The management talks to you in a very patronizing tone and is inflexible--whatever happened to customer satisfaction??? They ask for feedback--but when given you're countered with excuses, blamed for misunderstanding and given empty, callous, passive responses. Please don't enroll in this service. You've been warned!

So disappointed that I could not get a refund on a gift card I purchased the day before. There is no indication, anywhere, that there are no refunds. When I spoke with management, they said that the gift card specifies that there are no refunds but you do not receive the gift card until AFTER the purchase. I asked, “if the moment after I purchased this gift card I read the card and found that it’s non refundable and requested a refund right then, would you have given me one?” Of course they said, “No.” If the card receipt I sign or ANY notification was visible that this is the case, that would no one thing. But I don’t see any reason not to offer refunds if no services have been rendered. I’m most concerned that I was not informed that the gift cards were non-refundable before purchase. The sales associate mentioned everything else in their bid to upscale me to the highest available package but failed to mention that.

I reside in Florida. However my home office is in California. Prior to Hurricane Irma I had 5 paid in advance unused visits. Before the storm hit I cancelled all future visits. Recovery took about 6 months to resume my normal routines. I called back to make my usual appointments only to be told due to no shows I no longer have visits. I am furious. This is a bunch of bull. No one from either office can provide a true total of how they came up with their findings. I'm not finished with them yet. I refuse to allow them to charge me the full price of 5 visits for 2 no shows. The Westley Chapel office is a ripoff.

DON'T SIGN UP FOR THIS SERVICE!!! This company has done nothing but stress me out since I signed the contract. My initial service was a gift from a friend. That went well. So afterward they talked me into signing up for a year contract. After signing the contract I asked to make an appointment that would be included in my contract fees. They made the appointment telling me explicitly that there would be no charge other than the upgrade of service that I requested. I arrived to my next appointment and was told there was a typo on the contract and I needed to sign a new one, but it changed nothing (I did ask if it would change my billing). Thinking that was fine I signed the contract. Before I did I questioned that they had changed the date on the contract beginning and ending. I inquired and was again reassured it changed nothing.

I booked 60 minute massage online and received confirmation for May 19th 3 pm. When I arrived to my appt at 3 pm the front desk staff told me they moved my appt from 3 pm to 2:30 pm and I was 30 minutes late. Then I was told they tried calling me but no one answered and they also didn't leave me a voice mail. Sooo... let me get this straight... Massage Envy changed my appt time without notifying the customer. I disagreed with the front desk staff and went into the massage room expecting 60 minutes which is what I booked but I was wrong. The massage was over 15 minutes and they billed me $85. I could have caused a big scene, the staff is poorly managed and not smart business professionals. I wrote a email to the owner and still no response. I will never return to Massage Envy Blossom Hill San Jose, CA location.

I made the mistake of signing up for this membership and have lost tons of money as a result. Once you sign up it is extremely difficult to get an appointment. You can't get out of membership without jumping through hoops. In the meantime you get stuck with unused massages, which you lose unless you pay "hold fees". In addition, my elderly mother had a stroke and as her caretaker I now have no free time to use a massage. Then I broke 4 ribs and my dr told me not to get a massage as 1) I can't lie on stomach, and 2) should avoid possibility of moving or further injuring ribs.

I booked a 90 minute facial over the phone. I was told it would be $68. When I arrived for the appointment today, I was told it would be $83. When I said I had been told $68 when I made the appointment, I was told it would be $68 if I joined today and I could think about that while I had my facial. My facial was good with Sky and he recommended some products which I planned to buy. When I went to pay for the appointment, I was told it was $143. This was very shocking and I asked about the $68 I had been promised. At this point, that was not an option, membership or no membership. After some discussion, I paid $83, left without the products I had intended to buy and will never return.

Had a 90 minute massage with Laszlo today and it was very good. After my massage I went to the receptionist to pay for the additional 30 minutes. The receptionist asked how my massage was and I said "very good". I paid cash for the 30 minutes and gave the receptionist another $20 and asked for $15 back. I told the receptionist the $5 was Laszlo's tip. The receptionist asked how my massage was. I had told him already that it was very good. I said again "it was very good". He then questioned my tip amount because I said my massage was very good. I couldn't believe what he had said. I was speechless. I gave this conversation a great deal of thought on my drive home.

Their policies are not customer focused. They promote 1 hour massages; which are actually 50 minutes. They take 10 minutes off your service to account for 'changing clothes', which actually takes a minute or two. They encourage members to Tip for 1-hour however. They CHARGE $10 to GIFT a massage to a potential new customer. And they limit gifting. Why would you want to deter trial by new folks by charging your long-time customers?

I am LIVID with Massage Envy on Niagara Falls Blvd, Tonawanda, NY 14150. I have an appointment every 3 weeks. I went in tonight for my SCHEDULED 6:00 p.m. appointment, only to be told that I cancelled it the last time I was there and rescheduled it for this Thursday. I DID NOT CANCEL MY APPOINTMENT, YET THEY CANNOT GIVE ME THE NAME OF THE EMPLOYEE WHO CANCELLED IT. How DARE they speak to me in the condescending way I was just spoken to by the Assistant Manager. And to make matters even worse, when I asked for a Manager, she informed me AGAIN that she was the Assistant Manager. I have spent thousands of dollars at this location over the past few years, I book my appointments a year in advance for every three weeks, but their arrogance has me rethinking this entire situation.

They take too many memberships and not enough time slots or employees to accommodate customers. We fell behind in getting the monthly massage. Now have 14 visits accumulated and they are not willing to assist us in getting the number reduced. We cut off our account and now they state we have 60 day to use or lose them. But they cannot accommodate a schedule for us. Would not recommend this to anyone...

When I activated my 3 month membership, I have had nothing but trouble with this location. From mixing me up with another people, failing to call when changes were made to the schedule, errors on my account. The manager was flippant and dismissive of me when I called to clear this up. When I stated I never wanted to use their services again he didn't care. He is in customer service and should care. I wonder how many other customers left because of this location's staff. The front staff, clearly does not know what they are doing and are unprofessional. The manager doesn't know what he is doing. It is too bad, I started at this location in 2011 and was really happy with it until the new management took over and now I have no desire to ever use them again or any Massage Envy for that matter.

AVOID THIS PLACE! They will get you to sign an open ended service agreement. They will verbally misrepresent the time frame for the monthly agreement. They will bill you $50/month whether you use it or not. They will convince you to have them bill your HSA account which you will not notice. Months will go by and they will continue to extract their monthly fee without your knowledge. You will pay them for NO SERVICE PROVIDED until you take action or until the HSA account is depleted!! They will be completely inflexible in the aftermath. These open ended contracts need to be declared ILLEGAL by the MN STATE ATTORNEY GENERAL: Lori Swanson! Avoid this establishment at all costs. They are a franchised establishment and my experience is with the Maple Grove location.

Their membership contracts are a scam! They tell you its terms are 12 month then conveniently leave the dates off the contract. Then they automatically charge your card every month after that year without your consent! To top it off...if you try to cancel they make you sign another BS contract that says you must use all remaining sessions within a short time period or you lose them! Dishonest thieves!!!

Massage Envy has stolen $1,430.00 from me in prepaids. I will not let them have my credit card so they will not give me the massages, I have purchased. Massage Envy kept overcharging my credit card. I have been a member for 8 years. All the people that were honest have left. They have children running the outfit. They keep telling me, It is Corporate I must speak with. There is no operational Corporate telephone number. I must take them to Court to retrieve my funds. Buyer Beware.

Beware! You can get a massage anywhere. The important thing is the Customer Service you receive and Massage Envy has the worse Customer Service. They are thieves and will steal your money. Their tactic is to lock you into contracts of 6 months or longer. If you cancel the contract that you rightfully fulfilled by paying every month, paying in full, but don't use your massage every month to save it for future months, they then give you a time limit of something like 30-60 days after you end your contract to use them or you lose them. This is a bad way of doing business and just tells you that they don't retain clients. I lost 2 of the 6 massages paying around $65 per month after ending my contract because I couldn't use them in that 60 day window. It makes no sense to me why a massage place would do this, I cancelled because I still planned on going, just not every month. I will never go back there. Don't give Massage Envy your business.

I have been a ME customer for over seven years at the 1208-D W Broad St, Falls Church, VA 22046 location. Because I occasionally travel overseas for weeks or months at a time, I "freeze" my account using their "Freeze" status. All automatic billing should cease. In the three times that I used their nonsense "freeze" feature, they continued to charge my card every single month. I spent hours talking with clueless Massage Envy associates that promised that it would be different next month -- it never was. They still charged my account over and over, despite the confirmation of a "freeze." Because the last freeze (October of 2017) was apparently never processed (I have a photocopy of the signed form), they CONTINUED to try and charge the card on file. My bank changed from Mastercard to VISA that month, and I had not updated my card with Massage Envy as I was traveling and I thought it was "frozen."

If there were negative stars available, I’d rate using them. My complaint is so lengthy, I don’t want to lose the reader. Therefore, the crust is this: I paid for three memberships for myself and two of my children. After canceling one Acct, I tried to have all unused sessions transferred to my acct since I was the one paying for them. Was told, "No, couldn’t do that". ME continued to charge my card for the closed account. When I realized this, I canceled my account as well as my daughter’s. My daughter texted me this morning indicating my bank notified her there was a charge of $55 from ME and wanted to know if it was legit. She said, "NO". I have since audited my CC acct only to realize I have been continually charged since all accounts have been canceled. If I knew of a class action suit, I’d jump on the bandwagon. This company has poor and inconsistent business practices.

I have a monthly membership and apparently went in a little too early to get my first “FREE” monthly massage. No one told me that I was scheduling too early and they would not allow me to switch my account to a different location after I left a job and no longer had to drive 45 minutes out of my way to get my monthly massage. Obviously, there is a huge lack of communication. Buyer beware. I am cancelling my membership.

I purchased a membership at Massage Envy in Bellevue, Ne for headache relief. Due to my doctor's advise I was told to discontinue my service there and see a chiropractor. So I canceled my membership thru the Dr. letter to them. I had used 3 of the 4 massages that I paid for, they advised me that I would still be able to use the remaining service after cancelation, however in that conversation they neglected to tell me that it does expire in 60 days. When I called to get the apt for my remaining service they said I have none left in my acct. I am so furious with these people as this was a service that I paid for. Even if my membership was canceled or not I should have still been able to use the service that was paid for!! This place and its customer service is a joke! I would NOT recommend anyone go there, all they will do is push this "wonderful" membership on to you then not even let you use what was paid for!

Sooo... there are so many bad reviews here. I was gifted a massage. I was really pushed to do the monthly membership and since at the time my disabled daughter was riding the bus home I had time after work to do this. So sadly I signed up. BIGGEST MISTAKE EVER. I have been charged 4 times so far and have used only 1 massage which I gifted to my husband. Not only was the "hour" long massage only 50 min long, it was a horrible experience for my husband and he refuses to go back.

The Town Square site closed its doors failing to formally notify members of this action and further options. I have been undergoing oral surgery for much of this year and could not utilize my membership paid massages. I did not worry because although I keep my monthly payments up to date I knew I'd have pre-paid credits to use when I felt up to resuming my massages.

Was given a paid subscription to Massage Envy in Spartanburg from my children for 6 visits. Really had no problem with any of the massages until this last visit on Sept 29, 2017. Chrissy the girl doing my massage was horrible. This girl needs to go back to school. This was the worst massage I have ever had anywhere ever. She did not know anything at all about giving a massage. All she did was rub some lotion on my back. No massage at all. Rub the top of my shoulders and rub the same spot on my neck so long I thought she was going to make it sore.

I had been given a gift certificate for a free massage by a relative who works for Massage Envy in another state. Upon arriving for my appointment, I presented my certificate. The receptionist said they were going to do this and that. I said "Whatever the gift certificate covers". The massage therapist, a man, was horrible. Very lackluster massage. He talked the entire time about a pyramid scheme he thought I should get involved with. I immediately told him no, and to please stop talking about it. He continued, to the point that I decided to leave no tip.

April, the manager of this location has completely resolved this situation. Though not a fan of the company's overall policy, she's been very helpful. Be sure you know - fully - what you're getting into and if it goes south pray you find an understanding, compassionate soul that's willing to help.

My wife was sexually assaulted at the Massage Envy on Spring Green in the Kroger Center in Katy, Texas. I have contacted the Manager and the Corporate office. The owner has not called me back even though I will press charges with the Katy Police. This is not a safe place. My wife still has 18 hours of credits and I have been a member since 2008. Warning... do not go here!

My experience yesterday at Massage Envy was a disaster. The massage therapist was not pleasant with her overall attitude. I wanted deep tissue massage (what I normally would get) and she did more of a deep surface rub and I wound up this morning with massive bruising on my back and glutes. I was unable to sleep and unable to sit with my back touching anything. I've never experienced anything like it. I am extremely dissatisfied.

Caution when you cancel!!! I was a member at the Warren, NJ location for just over 2 years and was usually happy with their services. This year I have had some medical issues arise so I needed to cancel my membership. There is no information online as to how to go about or what is required short. Since mobility is a real issue for me now I called and learned that you must cancel at the location you signed your agreement with. I was able to locate the email address for my location as well as the Home Office. On June 5th I emailed my intent to cancel to my location and cc'd the Home Office. I received a response with the required form needed. I emailed the completed form on June 9th again to my location and cc'd the Home Office. I received no reply that there was any issue. On July 11th I received a phone call that "My payment had been processed and would I like to schedule an appointment".

My granddaughter and I needed a massage. We both just basically got no results from either massage therapist, my granddaughter said she would not rub her. It was against policy to rub more than softly and she asked her to massage an area where she had a knot, she was talking the whole time. The worst she ever had. Her 4 year old sister could of done better. I have been in the beauty industry and my ex boyfriend was a therapist. I got many massages and the one Massage Envy gave me was a joke. All I received was a oil bath and he would not rub me at all, I got off his table and told him I won't get any effects from his massage. What kind of massage are they performing. They were the biggest rip off and I was stressed out after leaving there. The staff offered nothing. Do not go to Massage Envy. BEWARE.

I was considering a membership to Massage Envy. It is basically a legal contract so I wanted to get a copy to review it before signing. They don't provide the details on their web page so the contract is the only place you can see them. They would not provide a copy until I signed up. The only option they offered was to come in and read it there. You should be able to review any legal document ahead of time and even allow your lawyer to review it if you would like. Their reasons for not providing it aren't valid. It appears they don't really want consumers to fully understand what they are getting into. After doing some research I can see why there are so many complaints regarding their practices and decide NOT to pursue a membership.

I have had some decent massages from Massage Envy, but with that said, I have had some horrible ones as well. One, in particular, was reported, and the people behind the desk acted as though it was funny. They did not offer to have it replaced or have another therapist provide the service. The concept, in general, is horrible. It keeps the clients paying up the "rear end" for life. I absolutely DESPISE the way they do business, and there should be more class-action lawsuits on them. If a person has a life change that does not allow them to avail themselves of the services, it is just "too damned bad". They continue to rip the clients-off. I only hope and pray that they will go out of business or that some other entities file another successful "class-action" lawsuit.

This was a few years ago. I went to Massage Envy. The first time I went I had a female. It was good. Then I was given a certificate for a facial and massage. Both were male, first facial it was ok, then I had a male for massage and it was so painful and I told him and he noticed how tense I was so he stop. Then did the same thing, happened again, painful again. I just took like a idiot. Then it was over and then I went to the front desk. I did mention it but then she asked if I talked to the male who and I said yes but I didn't take to management. I did and I really feel I should of been tougher but I was but I wouldn't never go there again.

In May 2017 I cancelled my membership. I went to the location to pay the penalty for early cancellation. I was told there would be no penalty and furthermore that they had set aside a free massage for me. I did not use the free appointment. In July I noticed they had continued charging my account. When asked they said it was the penalty and that I could freeze the account but that I would have to pay all of the remaining Months. My gripe is that they said no penalty just to then penalize me anyway. In my world that is no integrity. In May they cancelled my appointment without informing me. I highly recommend you not buy this.

This is the worst facility (BEVERLY HILLS LOCATION) in the world. First the owner is stupid as hell. Employs even people lower than her. That is why is such a high turnaround. I cancel my appointment. Have my notes from another locations and coming here because the technician Sharon is the best... The so called Office Manager (**. Her appearance is terrible no class.) no greetings.

I was a member of Massage Envy for several years. When I decided to quit I was still charged and got pushed around by various managers and people. They did everything they could to charge me more and keep taking money from me. Once you take someone's money you are responsible for delivering that service. Massage Envy seems to be in the business of stealing and scamming customers if and when they decide to not have a membership. The best way to avoid this is to no join and not give them your business. You will be better going to another business that will honor your worth as a customer and not steal from you. New and old customers Beware!

I had a Massage Envy gift card that had expired over a year ago. I called corporate to tell them the link expired, they looked up my name and send me a PDF that I could print that never expires. It was the behavior one would expect but I had seen such bad reviews I was happy to see how warm and quick to respond they were.

This was my original email sent prior to a phone call and my second follow email today and have yet to get a response. "I was excited about your company until now. I have previously gotten treatments here when I lived in New Jersey, and now Florida. I bought my sister a Mother's Day gift certificate that is a moment I can't take back. I paid for the service online. Came out of my bank account. Yet, she never received it on her special day. At this point, I'd like to know what's going to happen!? I put my email, as the buyer, **, my sister email as the receiver at **. I do not have a confirmation # because it never loaded on the site as it just said to wait a moment and that's it. Please advice as to what's going to happen."

I am a member of a wonderful Massage Envy in Rockville, MD. However, I have always been able to schedule appointments at other Massage Envy's throughout the U.S. as I used to travel a lot for work. This past week I was able to schedule an appointment closer to work at the Gaithersburg Crown location. The therapist was very helpful and suggested I return for one more appointment so she could continue the work she had started. I made an appointment for a return while in the store - but had to call to change that appointment (per their policy - 24 hours in advance).

NO availability of appointments. Must make multiple attempts to get an appointment and then they cancel or they overbook or they only have 90 minutes appointments available - wanting to uncharge. Customer service is absolutely horrible. Highly recommend NEVER to step foot into Massage Envy.

It is with great disappointment that I write this review. Last Friday, 3/31/17, I went into the Golden Valley Massage Envy clinic after mailing a package at the post office. I wanted to know if they might have any 90 minute openings with one of the two therapists I have seen. They told me that one might have a 120 minute opening on Sunday, but they would have to give me a call back to confirm that the massage therapist could do 120 minutes.

I booked a couples massage for this place 2 weeks ago. When my fiance and I arrived (on time) we were told from the receptionist that the couples room was overbooked, and told us we could reschedule or we could get our massages separately. I said, "No! that's not what I paid for." The manager was just as worse, with an attitude. Overall, it was an inconvenience. I would not recommend this place to anyone, especially this location. I was treated unfairly. On a good note I booked at a different spa and I'm satisfied!

I am very satisfied with massage and facial. Was always lucky over many years. In summer 2016, I had to stop for a while. In January I resumed to use the hours paid and suspend membership as I am relocating abroad, was told "you have to pay this month to do so", nonsense. I paid and resumed to use the hours, the same again in February, a phone message "There is a discrepancy in your account!" Have to pay and will be granted a free hour. In March, "there is a discrepancy in your account on a phone message", meaning they have tried again to get payment from the credit card despite the suspension signed in January!

After being with Massage Envy since 2008, I am terminating my membership due to poor customer service. I don't mind being charged if I can't make it to a visit at last minute. Over the years, I've worked with some therapists who call in, and I completely understand if they can't make it to a visit. What I can't understand is charging a client for a visit that they didn't schedule or get a confirmation call about. I booked an appointment for last week. I wrote it down in my calendar.

So, my husband bought me a $100 gift card, and got a $25 coupon with it. I thought it would be enough for two massages. Wrong. The first massage is $55, but if you don't join, the second one is $95! Not to mention, they took my gift card and lost it when they had to reschedule me because there was no masseuse at the scheduled time. My second massage was not great. I did start to sign up then changed my mind, but the terms were so confusing, it was crazy! I would not recommend this place, and will never go back.

On December 23rd, I went to ME for my monthly relaxation routine. This session I used the Woodmore location in Maryland, where I initially started my subscription. On this particular day, I was more than dissatisfied, to say the least. I was greeted by a masseuse that I made clear was one that I had requested not to be assigned to again due to our initial encounter. I spoke to the manager at the time about the situation. It took them 30 minutes to reassign me another masseuse, and this was not until I had demanded that my 1 hour get some resolve. There was more of a hush about the situation than haste. I completed the 30 minute, which was not the initial time, with another masseuse.

I just don't understand how they charge people. If your massage is 85$ it should be 85$ whether or not you're paying in cash or you're using one of your prepaid month that you spent 60$ on. If you use your prepaid massage they want to charge you for 2 pre-paid massage that adds up to 120$. Or if you want to use 1 of your prepaid massage then they want to charge you another 45$. I know I'm not the smartest person but I can add, if something is 85$ why would I pay 120$ or 105$ for something they have listed for 85.

If I could give a zero star rating, I would. Let me say, that I canceled my membership because I wasn't using the services as often as I was paying for them. I had 4.5 remaining to use and scheduled a facial. I was called shortly after to reschedule due to a training the esthetician was attending. No sweat, I rescheduled for the next day instead. Then, the morning of the appointment, I was called and informed the esthetician no longer worked there. OK, things happen. I rescheduled for the following weekend. I was never given a confirmation call, mind you, but I showed up for my appointment (rescheduled twice now) to find out, I was again scheduled with the same esthetician that no longer worked there. What imbecile reschedules an appointment for a client, with an esthetician they KNOW no longer works there?

How does one describe the nature of this company in Myrtle Beach? You sign a contract, the contract is a crock of crap. There is a high turnover rate with both the front desk and the massage therapist themselves. Is right of the bat is a revelation that owner does not know what he/she is doing. Any time there is a high turnover rate, one must question the nature of this location/owner/company as a whole. It is such a complete joke. For example when someone you like works on you they are usually gone within six months or less. It seems the good employees are either frustrated out the door or the owner fires them. It appears they would rather hold on to mediocre help, instead of quality help for whatever reason or reasons. Perhaps this act has something to do with controlling the subpar help.

I and my husband was the membership of Massage Envy one and half years ago. Since October last year, we thought we already finished our one year contract. However we didn't know that we need to cancel the membership by person. Nobody in the front desk told us at that point neither, they just told us how membership is good and benefit for us and sign the contract. We did not realized that the contract is auto-renewable, until almost half year past, when I check our credit card, they charge us 130 each month without any notices. They even did not make any phone call ask! Totally, they charged me 520 dollar, and they would not give back all the charges after I made a phone call. I would not recommend this company to anyone. A very disappointed company only cares about money!

I became a member of ME in Sept of 2016. I feel I got scammed. I went for my monthly facials/massages up until today. Mind you I had already cancelled my 6 month membership with them so today I went in for my massage, which sucked, and then asked how many more do I have left for my final month, the girl says "none." I said "wait a minute. I should still have 1 more month of service" and she told me "no because you used all yours up with the extra times you took." "I thought that was covered since I paid $20 each time extra." "No that was taken from each month." Also I never used anything in January so technically I still have a month, not all used up. As I see it, I still paid for 1 more month until the end of March but not according to them. This place is nothing but scam artists. So basically I paid for 6 months but only got to use 4 months. I'm so pissed right now. I will never go to them again nor will I tell anyone to go there.

Unacceptable. I have had several issues with the Kingstowne facility. First one was a bad odor in the facility on the day of a massage. They did reimburse me with a free session for that month. Another time the room was so cold the masseuse could barely warm her hands. They gave me another free session. Today my 2 PM massage was cancelled by a phone call at 11 am!!! There was no backup masseuse. People have busy lives and I told them that I had rescheduled my entire weekend around the appointment. Not having a backup is stupid and hardly worth a subscription. How can I be sure there won't be another issue? I resent having to "subscribe" to a facility that is obviously not ready for prime time. The concept of a subscription is in itself stupid and only benefits the corporation. Other facilities don't expect you to "join"... they are doing fine. I will most likely be taking this into consideration going forward.

Finding time to get a massage from a place you don't care for is hard. Going in to cancel your membership is just as hard. After not using the membership since July of 2015, I was relieved when the card they had on file apparently expired and they were no longer able to charge. Magically this month, they were able to charge the last 5 months at $299. This was obviously an unexpected charge and not easy to swallow. Upon calling the Westminster, CO store, I was told that the system automatically runs the card daily. If find this to be a lie as there was definitely enough money in the account to pay at some point over the last 5 months. They won't give refunds as they say it is impossible, bs. Steer clear of Massage Envy and make sure you follow their outdated procedure of canceling in person!

Massage Envy lost two or three new customers, earned a POOR rating from us and I am recommending to everyone we know that they should not only steer clear of ME as a business, but to definitely NOT buy a gift certificate. You won't get what you pay for with ME. My granddaughter and I booked a one hour massage and foot spa the last week of September for my daughter's birthday the first week of October. ME's prices increased October 1st.

I went online to Massage Envy in Fishers, Indiana to schedule a massage after receiving their gift card as a gift for Christmas. I was called by a representative and told my charge would be $65 for a 60 minute appointment. I told the representative the price online was $55. She said it would be $65 if I chose a pedicure without the polish, which is an upcharge. I told her I did not want the upcharge. She then told me my reservation would not be secure without a credit card, which I refused to give over the telephone in this day of credit card theft.

On 1/13, I had a 7pm appt for a 90 minute massage. At 7:07pm I was still waiting. I went to front desk and was told Ashley was just finishing up with her previous client. I was very upset and cancelled the appt. I was charged for that appt. If they were late why am I still being charged? I cancelled my membership. The front desk acted like I had no right to be upset and cancel. I was a member for several years, they didn't care that they were losing a client, they wouldn't reinstate my time.

I have belonged to Massage Envy for over 8 years and was going to the one in Cleveland, Ohio, the Chagrin road branch. I was consistently working with a therapist named Eric **. I have had various injuries. One of them being a right shoulder injury that I was rehabbing for a presumed labral tear, and Eric knew about this. I was actually commenting to him that I was happy my shoulder was getting better with rehab. During the massage, he starting massaging my right arm and pulled down on it and on my shoulder causing acute pain. I jumped in pain and he got angry with me. Told me he knew what he was doing, and to go find another therapist. I was pretty shocked, but decided to get the rest of my massage. I even tipped this arrogant therapist.

Contract with Massage Envy does not allow for rate increase at the location I have the contract with. They increased rate - charged my credit card without notification (they mailed a notification to the person who recommended them to me apparently- not to me!). My contract clearly stays at the rate that I signed up for. There is no clause that states they can raise the price. They are refusing to continue giving me the contractual rate, telling me I have to go to a far away location in order to continue with my contractual rate, as the location that I have the agreement with "cannot" charge me the now lower rate.

I was sold the Massage Envy membership. BIG Mistake!!! It is very difficult to get appointments on the weekends. I made an appointment for a facial and a massage at the Massage Envy in Thornton Colorado for 11/26. My massage was first and my facial was to follow the 60 minute massage. Seven minutes after my appointment was supposed to take place a young woman walks up to me and says "I am sorry but the therapist that was supposed to do your massage is not even on the schedule". I asked what that meant to me - she stated that I would have to reschedule my massage at another time. I said that I did not understand how they could make an appointment with someone not on the schedule. She said that those types of things were out of her control. I told her that was not true, they had complete control of the schedule and they made a mistake. I should not have to pay for their mistake. Basically there was nothing she could do.

Massage Envy debited my checking account with a debit card that was not authorized. When I originally signed up with Massage Envy I used a different debit card and not the one I currently have. They went behind my back and found out from my bank which card I did have and used that one to pay my monthly bill. This is considered fraud. Massage Envy is a scam and now I will have to report them to my bank and try to get my money back. They will not have another chance to do this again. This is a rip-off!!!

Once you sign a contract, you are stuck with paying monthly even if you don't use any of the services. To cancel, you need to be present and pay a month in advance even if you haven't used any of their services. You have to apply to have your account frozen so you don't pay the monthly membership but then you have to pay up to keep your membership before they freeze your account. If you freeze the account, you can't use the services you are entitled to, unless you pay an additional monthly fee. It is a racket. My advice, if you must use Massage Envy you are better off paying regular rates rather than paying for membership. They now owe me 6 sessions and there is no way I can get my money back without having to continue to pay them. Their practices are shadowy if not illegal. Stay away!

I have been a Massage Envy customer for years and had to deal with their ridiculous system requirements and convoluted membership system. But this is the last straw. I'm moving to an area that has no Massage Envy. I have an hour and a half of services that I have already paid for. I told them that I wanted to use my prepaid service and then cancel my account. Then informed me that I would have to pay for another month so that I could use the services that I had already previously paid!

This company has no way of keeping track of gift card transactions. I had a $100 gift card and had used all of it but $35. Now all of the sudden there is a zero balance and no one can tell me the last transaction. I've tried to call corporate but no one answered. I've emailed several times as well. I've gotten one email back confirming the zero balance and then have been ignored when I asked for last transaction.

On August 28, 2016, I came into Massage Envy in South Reno for a massage using 2 $100 gift certificates (equaling $200). My massage was ok, nothing great. Afterwards there was a new employee who was using false promises to have me sign a contract for massages for a year. When the girl helping her was looking up my gift certificates, she was unable to find the balance or information on one card and stated "Don't worry, we will honor it." She stated this several times. This was after my voicing that the only reason I would even consider a one year of massages contract is because I have the $200 in Gift Certificates given to me by family members. She ASSURED me the $200 would be applied and stated that she noted both cards in my account in the notes and that I didn't even need to keep the cards anymore. (I kept them anyway).

Shoved paperwork in my face after I went in for first massage. They never told me that there was a 12 month "commitment". My only purpose was to use up an HSA that I had from previous job and I told them that. They overdrafted my account and refused to refund 2 credits that I had paid for.

I have been a member of Massage Envy since 2010. I was fortunate enough to find and keep good therapist over the years. Recently, ME decided to increase their monthly fees to $55 per month. I learned about this increase through word of mouth from one of my girlfriends that also has a membership, not sure why they did not bother notifying me via email or in person especially since I usually get a massage monthly. I went to ME today to update my credit card and take advantage of maintaining the $49.99 rate that was extended to existing customers (although no one from ME told me about this) and was told that the offer to keep the $49.99 expired on October 13, 2016.

Mighty interesting that you can boldly call someone, threaten to send to collections, non-payment. Maybe because the service is the worst? Hmm, well if you look at a person's account and see they have massages on their account that are paid for, that you refuse to allow them to use because you suspended their account. So tell me how do you get to keep my money I paid for unused massages but have the nerve to send me to collections. Can we say absolutely ridiculous! You mean to tell me you get to keep $240 plus try and collect for future never used service for $180. You have got to be joking! I feel that is theft. How do I get paid for not doing any services because I am in the wrong line of work?

I bought a massage package for my husband who happens to be a therapist. When the massage therapist found this out she spent the entire time talking to him about her personal problems. He said all in all it was okay. But when I bought an hour of deep massage for my son who happens to be a serious athlete, the massage therapist asked if she should continue once the hour was over and my son, not realizing she was adding cost, said okay. He ended up paying 60 dollars for a massage that we had already paid for ahead of time. It was supposed to have been a GIFT. That is unacceptable.

I had at least six paid massages when I cancelled my account that I had for at least three years. I was planning on using them over the next year. When trying to book they told me that all paid massages expire after 60 days. They did not tell me this when I cancelled. Quite a rip-off!!

My 87 year old Mother was scammed out of $60 on a non-refundable gift card. She gave it to me for my birthday and I have no interest in any services or products Massage Envy offers. She doesn't do the internet but I do and I've read their reviews. I called the franchise she bought this card from to see if she could get a full refund if she brought them back the card and her receipt. No. Not under any circumstances. All they are out is a plastic card which we will gladly give them back. But no. They will not refund her money.

I received a free massage as a gift from my roommate because I have been going through a very difficult time. After I was done, unfortunately, it was easy for the saleswoman Nicole to talk me into a membership. She said I could cancel after the initial period which ended on Sept 14th. I asked her multiple times about this because I was nervous. I never sign up for things like this because I'm always afraid of having a bad experience or being screwed over. I should have listened to my instinct.

Saw same therapist for months. They confirmed appt. But when I arrived found out she was not in. No one at Massage Envy would respond to my complaints. Filed a Better Business Bureau complaint & they responded immediately. Thought things were straightened out then they called me today to tell me my therapist was no longer employed by Massage Envy.

I sent an email to the Area Manager. On 26 Jul 2016 I talked to ** (one of the managers) at the Massage Envy located at 10 Vista Blvd, Slingerlands, NY (518) 478-0900, in regards to the cancellation of my wife's membership. I asked whom the individual is that can make a decision for this branch? ** stated that the person to talk to is **. I explained to ** that my wife is very timid and often agrees with people who come across as rather forceful, pushy, and extremely persuasive in sales techniques as demonstrated by her, ** staff. I also explained that every couple of months my wife would receive a call from Massage Envy stating that she has a few, then several, unused sessions and when would she like an appointment. Not once did the representative ask why she was no longer scheduling any appointments but rather “When are you going to come in?” You can note the lack of appointments in their schedule.

I have never had to write a review on anything, but today has been too much. I'm not one to speak out. I try to avoid confrontation at all costs. Let me go back. About a year and few months back my husband bought me a 100 gift card to Massage Envy, but I work 3 jobs and have 3 kids so my time is limited. It took me about 5 months to redeem. The first couple attempts to make appointment they told me I had to be a member for them to even set me up with appointment. Okay that's strange. I know I have seen their sign out that clearly says walk in welcome, but whatever. So finally I was able to get an appointment. My massage was amazing. So when I'm ready to go, the lady at the desk asks me if I would like to become a member and today's visit will only be 59.00, but if I didn't want to it will take the whole 100.00. The catch is you have to sign up for 6 months and it is directly taken out of your account.

I read reviews all the time, rarely take the time to sign up for a service with the sole purpose of writing one. My experience today was so ridiculous, I felt I needed to alert anyone that might be tempted to purchase a gift card for friend or loved one from Massage Envy. I received a Massage Envy gift card from my brother last Christmas. The voucher was good for a customized 1 hour massage or a 1 hour skin facial session. It expired on Sept. 15th, so I decided I better give them a call (about 10 days before expiration), to make an appointment. So I called and asked about making an appointment to redeem my gift card. The receptionist asked if I had ever used Massage Envy, to which I replied yes but was at least 10 years earlier (I did not mention it was not a great massage so I never went back).

I was a member of the Massage Envy in Seal Beach, CA from 4/2014 to 7/2016. In the beginning everything was really good. However, about 10 months ago things began to take a turn for the worse. I noticed every time I went in for a massage there was someone knew at the front desk. Never a good sign. My massage therapist let me know she was going to be giving her 2 week notice, because of the poor treatment from the owner. So I made sure I had a massage scheduled with her before she left. The day before my appointment I got a call from Massage Envy telling me she had gone on a leave of absence, would I like another therapist. I said no thanks and cancelled my appointment. I got a recommendation for a new therapist and made an appointment with her. Things went pretty well for a few months, until she decided she was tired of the unfair treatment of the owner and told me she was giving her 2 weeks notice.

MASSAGE ENVY SPA @ Flowery Branch, GA 30542 - I was treated like a second class citizen at this location. Avoid at all cost. The front desk woman is hateful person and she don't want minority business. At least that is how I felt after being a member 2 days. By far, this is one of the worst customer service I experience and I am 58 years old. If I own a business, I wouldn't let someone hateful welcoming my client. Period.

There are policy to cancel an appointment 5 hours before. Trying to call, transfer to massage machine since 10 am. I have an appointment at 4 pm today. Spoke to other places in NJ and Brooklyn, the answer "try to call later", but I left several massages and nobody's call me back. Meanwhile if an appointment will not cancelled on time I will lose 65 dollars. It is monthly charging 65 dollars.

My extraordinarily poor experience with Massage Envy can best be retold through my July-August 2016 email communications with Katie, a supervisor at Massage Envy: My name is Veronica and although I live in California, I signed up to become a Massage Envy member while traveling in Houston on March 19, 2015. Julian, the business manager at the Houston Galleria area location provided me with your email address as I have a situation that he cannot fully address.

They refused to honor a coupon of $10 which I received in the mail claiming it is for those who had service in July and not for new customers. The coupon did not say for members only and it was sent to "Current resident". I had a facial and requested a deep clean to clear blackheads, not that I have a lot, and her response was you need to come 3 to 4 times to clean your blackheads!!! REALLY.

My went to his 1st appointment today. He stated it was the worst spa place he has ever went to. He stated that the place look like a hospital to get your therapy at. The person that do his massage could not breathe and was very heavy he felt uncomfortable the whole time. So since I purchase this for him for father's day I call the Massage Envy myself. Oh then what that the front desk clerk said was not nice she would not let me complete my sentence at all. So I ask for the manager. All she kept saying "Would your husband want to come back so we can make it right?" I told her that their 1st impression is the best impression and that he was not happy. I told her we know our spa, this not the 1st spa he has been to and if he is not happy then I am not happy. Angela stated that she has refunded my funds back and cancel my agreement. I will see.

I wish I could express my true feelings about the management of this company, in particular, the one on Highway 17, in the Hibernia area of Fleming Island, or what use to be a part of Orange Park, Florida. Let me first say, the therapists and young staff are usually just great. Their problems lie in the upper management and ownership of the place. I had a membership for about 3 years. I think the concept is great, but the way they treat the worker bees, and members, leaves a lot to be desired. They can be exceptionally rude to patrons, and downright mean to their employees. I would NEVER go there again. They are NOT interested in people, just the bottom line. Regrettably, most companies have forgotten that the employees make or break their business, and being fair to customers should the number one most important guideline in growing your little empire. :(

I was a member for a little over a year and half. I had 4 credits paid for... But my job went out of business so I couldn't continue my monthly membership anymore. I couldn't even get my $$$ back or anything, since I was unable to pay. They told me they would use my credits that I already paid for to cover the months I couldn't pay. But still couldn't receive massage service. My account had to be in good standards. If I paid for them, I should be able to use my massages. So disappointed with this company. So basically if you can't continue to pay you can't utilize your credits. My friend also had 4 credits and she wasn't able to use hers as well... They used hers as payment for months missed... Left a sour taste in our mouths. Rip offs... 180. Gone in their pockets...

Made a HUGE mistake signing up for massage plan. They just keep taking out money from my account as well as charging me for the massage. Can't afford to keep plan or not keep the plan.

At a massage in May, while face down, the therapist twisted my left knee and damaged my meniscus. I was given an injection at the orthopedic clinic after my MRI had been reviewed. I informed Massage Envy in Winter Park (where the incident occurred) and was treated with a ho-hum response. I would not recommend this company to anyone.

Today is my last treatment. I have 2.5 credits remaining and booked a 90 minute massage and a 60 minute facial to use the credits up and be done with Massage Envy (I complained about a couple of procedural things in June, and they just cancelled my account without me signing any paperwork. Just stopped dinging my credit card.). An hour ago, less than 3 hours before my appointment they called to change the massage to a sixty... leaving me with half a credit I won't be able to use. I opted to turn it into a gratuity for my massage therapist. How much is my half credit worth? Twenty bucks. This apparently means that each $59.99 is good for forty dollars worth of service and $19.99 in ME fees. So glad I am done. And. Hey. If I cancelled with less than 24 hours notice, I'd be penalized. I booked this appt. months ago. And confirmed yesterday. Truly this is the company of "no".

Massage Envy was unable to get me in for my regular monthly membership due to staffing. I went 3 months on a wait list with no massage, then called to cancel as it was a breach of contract. They would not allow cancellation and responded with them hiring more therapists and my massages carry over. The customer service is disingenuous making the experience less about pampering and more just a transaction. The staff were not responsive when I called. It took days to speak to the approved contact. 9 months later I paid my full year membership and I went two times. With the experience I had there was no way I would go back to use them. I wouldn't recommend working with this company. They hide behind a contract instead of taking care of the customer. There are more details, but in short I would not recommend this company.

I booked two massages and the lady at the counter waited until I arrived at the store and told me that the lady that was scheduled to do my massage had an emergency! Didn't offer any discount for having me drive to the store. All she wanted to know was... Did I want to reschedule! They are not professional when it comes to first-time customers and I will be taking my business elsewhere!

Massage Envy at Southpoint, Durham, NC has been charging me membership fee even after emailing a cancellation request. Any follow up call, I always get a standard response saying "there is no manager here and I'll pass the message."

I bought my wife a membership (she put on her card on our joint account). The service was ok but some of the employees were not good (very sore after for several days). The fee of $59.99 has come out for nearly 3 years she has over 16 months worth of "membership" not used. We asked to use the balance of almost $1000.00 at full price services and they declined and said we need to continue to pay the $59.99 to keep active so we can use the service -- crazy stupid. So if we cancel the service they want to steal the nearly $1000 of unused services. They won't allow her to gift to friends to catch up -- the whole thing is a major scam. BEWARE OF THIS SCAM. The service has so many restrictions you pay way more than the full non-member price unless you follow a strict guideline and almost impossible schedule. The accounting and managers are totally non-helpful. They have their money and service and help come last!!!

I cannot express how disappointed I am with the way your managers have handled this situation. Or should I say lack of handling this situation. Due to a computer error at your end ruined a Father's Day for my 13-year old daughter who saved months to buy this for her father. Not to mention you never even took the time to call me to let me know you cared and were looking into it. Why did you ask for my number if you were just going to ignore it and not do anything about it? It was only due to me calling you today 6/21 that you even acknowledged there was a problem and even then I had to do the running around to get what was needed to fix the problem.

In Grand Prairie, Texas during March 2016 my wife bought me a free massage in the form of a ME gift card from Massage Envy during one of her facial treatments. I returned a couple weeks later to get my massage for my birthday. The gift card was for a 90 minute massage and it only lasted 50 minutes. After the massage, I returned to the front reception area to check out. They quoted me a 50 price. I handed the attendant the card. She scanned it and fumbled around with the card and said "That will be $50 dollars. How would you like to pay?" I told her this was a prepaid card with 50 dollars total.

Can't get same massage person, the prior one quit! This has happened twice. Appointments get changed by staff after being made. Highly suspect staffing comes up short so twice they told me I had the wrong appointment date. How about I substitute a massage for available facial slot? Can't get out of contract, would have to travel 45 mins to get to another site, more than 25 miles from my home. DO NOT JOIN THIS PROGRAM. MANY OTHER MASSAGE PROVIDERS AVAILABLE. ONE SHOULD NEVER NEED A CONTRACT, IT'S NO DEAL!!!

It is a financial scam. You can get the same service without joining. I cancelled an appointment within 3 minutes of scheduling one. They charged me 50% fee for cancelling even though I had just made the appointment because that was their "policy". You will regret any form of cancellation. The contract is almost never-ending cycle of making it hard to get out of. Worse than getting out of a rental contract.

Requested an appointment online 4 days prior, I received a confirmation email and the appointment time showed up in my Google calendar for the requested date and time. I was excited because I was finally getting a day off work and a massage too. When I arrived I let the girl at the desk know I was there for my appointment. She female was verbally short, eating her lunch at the desk, looked like she had been hit by a bus and acted like I was totally putting her out because I walked through the door.

My fiance and went to Massage Envy to get massages. We were talk into signing up. I ask the clerk if we could cancel wherever we want, and she told us yes. After a month we decided to cancel cuz we are busy with work and can't find time to make the one and a half hours drive to get the massage done. So I call and ask for a cancellation just to be told I sign a contract and I can't cancel until 5/21/17. That's not what I was told, I was told that we can cancel whenever we want. I have been called a liar, saying I wasn't been told that. I wish I had come on here and see all the negative reviews before going there, cuz I wouldn't have. Just wondering what can be done about this. I was trick into signing this contract.

Not only disappointed. I hate them, really. I hate them very much. I know the words are strong, but that's how I feel. Their therapist are actually really good. The problem is you have to deal with those worst customer service. I experienced the worst service at the San Jose Planet location. The staff were not well trained. The manager herself was very arrogant and rude. In the past 5 months, they canceled my appointment on the day and there was no sincere apology. The very last one just happened today. I have no interest to repeat their words to upset myself again, but if I were you, go for something more luxury than this crappy brand. Our ladies spend money to enjoy not to get upset, right?

I went for an appointment because I had a gift card. The actual massage was horrible. I requested a 90 min massage and I did not even get the full time. They gave me some excuse that there is a 5 min preparation time before and 5 min after. That is false advertising if you ask me. Even if that were the case the massage was not 80 mins. I also added a $10 foot scrub and they factored in the foot scrub in the so called '90 mins'. THAT MAKES NOOO SENSE. I pay for an additional service and they factor it in the already paid time. I left there upset and unsatisfied with the service. During the massage the masseuse took my necklace off and said he put it in my bag. Unfortunately I did not witness if he placed it in my bag or not but I left so upset I didn't look before I left. When I got home the necklace was nowhere to be found. I did not leave there relaxed. I would not recommend this company.

I had a membership for a year and the massages just kept adding on because I couldn't get there enough because I can't drive. They say the only way you can cancel is if you move. I had a few massages left and then I could finally cancel. I was more than ready! I broke my collarbone from a seizure and I could barely move my arm. I called and told them exactly what happened and she said she would work with me. I came in a few months later with doctor's paperwork, and she said the only way I could get those massages back was if I signed up for another membership. They are scam artists!

About a year ago I purchased a gift card for a friend. I recently found out that she never used the card. I looked for a number on their online website. There was none listed. They only allow email contact unless your request is to purchase a franchise, which then a region contact is provided. I called several locations attempting to get a customer service number and only one of the 5 I called actually had decent service. I still ended up emailing as contact which took about a week to get a response.

I received a gift card for a massage from Christmas. I was handed a bunch of paperwork before my massage and told I needed to complete. Little did I know I was completing a Massage Envy 12-month contract. I was charged $59.99 and called them to ask why, they told me that I signed up for a 12-month membership which I cannot cancel... I could not believe it! Never get a massage here even if you get a gift card! They are complete scam artists and I am going through legal proceedings just to get out of this contract! Their massage therapists are terrible as well!

I joined Massage Envy over a year ago. I did not go every month so I had services built up in my account. I would get phone calls throughout my membership confirming massage appointments that I never made. When I called to find out what was going on the manager told me that there is someone else with the same name as mine and it was a mistake. They took out my services for her that I was told would be replaced and never was. I then seen what kind of company this was so I cancelled my account in Jan. 2016 with 4 and a half services remaining. Even after my cancellation I was charged in Feb. and March.

Purely greedy company! Awful, rude service from management! Bad business! Genevieve (General Manager) from the North Decatur (Las Vegas) degraded me and hung up on me (and I was NOT rude or anything), just because I continued explain my situation and to ask her to help me, after she rudely said "the new rule" and that she cannot help me at all with my situation.

I have had a Massage Envy account for over five years with Massage Envy in Collierville Tennessee. I have only been able to use about 4 of 5 due to illnesses and traveling. I work four hours away. I went in to cancel and was advised that I have 40 massages due me. To cancel I would have to do the 40 massages in 30 days and I could only give one away for this month and one for next month and would lose the others. I cancelled in March but they are requiring me to pay another month. None of this was explained in this manner when I joined. I was told that I would have 6 months to use the massages after cancellation and that I could allow others to use it.

I initially went into Massage Envy off of a gift card that my sister had gotten for me. I loved the massage and the hospitality they showed me. After my massage, I was greeted by the receptionist who wanted to talk to me about a membership. I am not from that area, it took me about an hour to get there. I was just enjoying a gift from my sister. So she explained everything THAT SHE WANTED TO EXPLAIN! I thought I asked all the appropriate questions because I have been fooled into contracts before. So I left under the impression that I would be charged $70 until I was ready to cancel. Which was okay with me.

Very messy associates. Daft very on Argonite. Big turnover fraud. Many thieves. Credit card overcharges. Store managers overturned many of them. Many many in a year continue. Nasty attitudes continue. Prolong help to solve the situation. General manager knows he'll need to change some of the rules.

My husband gave me a gift to here and I went. After that I was asked about a membership and was told I could cancel anytime. Well I work so much so on March 21, 2016 I called to cancel and was told I couldn't. The lady that answer the phone told me that she could freeze the account for 6 months, If it was a problem with paying for it. I told her that wasn't the problem. I work a lot and don't have time to go. But if she freeze it then after 6 months, they will add 6 months back on and I told her that don't make sense. And I said I want to talk to a manager, then she said she will be in at 11am.

My girlfriend received a gift card for her birthday from her sister for 1 hour and a half of massage at this company. As the gift card described, the service was already paid in full. We printed the gift card online with the barcode and we went to this place in Bayside, NY called Massage Envy Spa. My girlfriend had previously called them on the phone explaining that she had a gift card from her sister for her birthday and wanted to get an appointment, but they said they needed her credit card information.

When I signed up, Sasha (who opened my account) never told me a very important information and that is that I am signing a contract for a year. If she did I would NEVER sign. I was mislead into signing. Now when I want to cancel my membership they tell me that I can't close it and they refuse to help. I spoke to manager Stefany and she wasn't of any help. All they care is to sign you in and take your money. I don't think that anyone should be forced to use someone's service if they no longer wish to do so. And I am not first person that had problems there. Google other sites with reviews for Envy, they are disaster. I didn't want to give them 1 star but I had to in the order to post my review. DON'T MAKE SAME MISTAKE I DID!!!

Massage Envy #1081 in Mansfield, Texas. On March 16th I was turned away, after waiting 30 min. past my appointment time, because I have breast cancer. I made an appointment to relax because of the stress I have been under after having just been diagnosed with breast cancer. I showed up early as requested and filled out the required paperwork. I told the truth. I informed them I wanted a stress relieving massage prior to my surgery that was scheduled in a couple of weeks. After waiting 30 minutes past my appointment time I was told by Amber that they were refusing service because of my cancer. When I explained that "Derrick" would not be massaging my breasts I was told that because it is "circulatory" they would not risk it. This doesn't make sense to me because whether before or after my mastectomy it's still cancer. She "preferred" I return after my surgery with a medical release. Hmm. How should I lay on the table for the massage?

Too bad I have to give them one star, I would give them none. I joined Massage Envy in 2011. At the beginning it was actually not bad but increasingly I had more and more trouble to book my appointments and had to call 4-5 weeks in advance to make sure I got one. Also, their massage therapist were changing very often and the next was worst than another. I finally reached a point when I asked to cancel my membership. They told me that I can but I have only 30 days to use my 9.5 hours of service. I asked them how they propose I can do that since #1 you virtually CAN'T get the appointment on weekends and I work during the week from 7 am-7 pm; #2 the month has only 3 weeks left so it means I would have to have 3.5 massages per week. Impossible! But this is their policy that is written in stone and they will not change it for nothing.

I have recently contacted the manager at the Massage Envy in OFallon Il about a past due amount on my account. I stopped going to their facility after I moved. After I moved I found one closer to my house (Darien, IL location) to use until it became inconvenient. I told them I no longer wanted to continue my membership. I have told them I wanted to cancel my membership, but they said they could not cancel because it was not my home location. They were supposed to send me form to my email which I never received. They said they did not have the correct address on file even though I have corrected it numerous times. I have told them I wanted to cancel my membership, but they said they could not cancel because it was not my home location.

My contract expires and I had 3 pending massages that I paid for. They would not let me get the massages or refund my money. Complain to the manager and she was very rude. The reception was also rude. Going to the Attorney General to complain.

Please go anywhere else for a massage. You will be sucked into a membership package without full knowledge of what you're signing up for and if you lose your job and can't afford the monthly payments every month, you need a doctor's note saying you physically and medically cannot receive their services or proof that you have moved 25 miles from any of their locations. I had a terrible conversation with the franchisee and attempted to contact their corporate level, whom never responded to my plea for help. I am now stuck!

Was given a $70 gift to Massage Envy. My appointment was 10 a.m. Was not taken in until 10:20 a.m. I undressed and was settled and I was dressed and out of the room by 11:00 am so I don't think I got 50 minutes of massage as I was told my gift card paid for. They could have used up the entire amount of $70 which should have given me one complete hour. I now have a $15.00 balance and could not collect it in cash. I was not satisfied. When I went into the washroom, there was no paper towels. Had to come to the front desk to get them. All in all not a satisfactory experience. I want my balance of $15.00 refunded to me.

I got a gift certificate for massage from my friend and wanted to make an appointment. It happened that to give number of gift certificate was not enough to make an appointment, I was asked to give my credit card information. On my question why, I got strange answer. I was told that they need my credit card information to hold my appointment, which mean if I will cancel it they will charge me. It really surprised me because they already have the money from gift card, but the lady I spoke tried convince me that they do not. She told me if gift card was bought online, they do not have the money. Then I asked how they deal with people who does not have credit card, but got a gift, she say "sorry it is our policy". Somebody really has to look at that policy.

In October 2015, I agreed to join for a "try out" period, even though I live over 100 miles from the nearest spa. I understood that I could cancel if it proved too far to make use of the spa. After many attempts, I was able to speak to a person on the phone and told to fax a cancellation, which I did on December 10, 2015. I received no response, but the charges on my credit card continued. I called again, and after many tries I finally got through and was told to fax proof of my residence. Today I attempted to fax my cancellation with proof of residence, but the fax number I was provided appears to be disconnected.

I was given terrible service and no one seems to care. I had made an appointment for February 3rd at 11:00. I was told to be there 15 minutes early for paperwork. I arrived at 10:40 and was checked in by Emily and as soon as I checked in I was asked to check out. I repeated "Check out? I just got here and haven't had my massage, why would I check out?" She seemed confused and said "OK follow me." She brought me to the back waiting area without paperwork to be filled out. I waited and waited and waited. I then get a phone call from Crystal asking me if I am still coming to my appointment since it was 11:04 and my appointment was at 11:00. I didn't hear my phone since I turned it on silent.

I am trying to cancel my membership after being with them for 5 plus years, I have 8 un-used massages and was told that if I cancel my membership I will lose all un-used sessions at $59.00 a pop, totally unfair!! Why can I either cancel or suspend my account and use my un-used sessions until the services have been completed? Can't I just do a chargeback with my credit card company for services not received? I do not know what to do!

My husband and I enrolled the membership of massage envy on March in 2015. Here is what we have learned from our experience with massage envy which we believed that everyone should read this before enroll their membership program. Their membership agreement terms of conditions can be revised at any time without your knowledge. In the other words they strive to find the way to take money away from your credit card. Never given your credit card number to them, they will abuse your trust on them, and may take more money away from you with a most complicated understanding explanation. If this have not happen to you yet. You are lucky. One day it will. When above trouble occurred by their error, NO REFUND policy according to their branch manager and you ONLY be recovered by giving you extra massage service. You probably never get your money back.

I joined Massage Envy 2/11/2015 for facials. The services on a scale 1-5 was about a 2 1/2 for 11 month. I went in during the day M-F as that was the only time I was able to get my facials done and when I signed up I made that clear and was told they have people on staff at that time. In December I called to set up my facial and was told they no longer had a person to do facials during the weekdays and if or when they got a new employee they would let me know. I waited until 1/14 to see if they found a employee and they had not.

I so wish I had read all of these complaints before I did business with Massage Envy. If I had I would have steered clear. This company, in my opinion (and obviously in the opinion on many others), employs shady business practices and poor customer service. I've had reasonably good massages with my Massage Envy membership (not the best, but satisfactory). The problem that made me want to stop doing business with them occurred when I woke up very sick on a day that I happened to have a massage appointment. Their rigid policy is that they don't want a client to show up sick and infect the place, but there is no flexibility with the 100% cancellation fee either.

I have been a member for a couple of years but circumstances have changed and I'm finding it hard to get to appointments particularly in the winter. However in order to cancel my membership I have to use the 6 massages I have "in the bank" within 30 days! That would mean I'd be handing them over $300! May just have to bite the bullet and consider it an early termination fee and eat the loss. Oh and suspending doesn't help because if you suspend your monthly charges you can't use the banked massages! Seems unfair that they can take that much money and the customer gets nothing in return.

There is ONE decent massage therapist that knows how to help my back pain, as she is extremely strong and knows what she is doing. However, her availability is slim to nothing since she is so good. My bank card has been compromised three (3) times in the past 9 months, so I refuse to give the account number over the phone. The sales staff continually call me on a regular basis and ask for the number over the phone. I just called to make an appointment for NEXT WEEK and I was told that I cannot have an appointment until I give them the card number. I said, "I will give you the card at my appointment," and the manager said I cannot make an appointment. Then she threatened to turn me over to collections.

I had a situation where my account was compromised, left with -3800.00 and I had just enrolled in their "membership". I had spoken to one of the staff members and I was told they understand completely and would cancel it. They have charged my account for two months and after a month of bs I was told there are two ways to take care of this and the very next day they charged my account again when someone was kind enough to send enough money to get my mother her heart medication. It's bad enough I will not have a Christmas but now I am not able to get my mother's medication both heart and diabetic. They get 00000000 in my book!

I joined Massage Envy on Touhy over a year ago with my daughter. She is 11 years old and a competitive dancer. It was very important for her to be able to get massages as she dances 6 days a week to avoid injury and stress. It was invaluable - at first. Then it became hard to get appointments even though I was charged for 2 memberships. Finally, after complaining on multiple occasions, we were able to get in. Without warning, I was told that my daughter could no longer come and get a massage with a female masseuse as they had changed the rules. I signed a contract for her to be able to come in. We were no unable to go into Massage Envy and get massages as I NOW had to sit in the room with her. Therefore we could not do this as an activity together and she was not able to even get a massage.

Let this be a warning to anyone considering a membership with Massage Envy. I signed up for a membership program with autopay monthly payments for points toward future services. With my work and travel schedule, the points began to accumulate. With the guidelines as they are and only being able to use 2 a month, I have a lot of unused points. Massage Envy will not let me freeze the account so I can get caught up or gift some of my points. Also, if I cancel the membership, I will lose all of the hundreds of dollars in points I have already paid for. I am waiting for a response from corporate to see how they want to make things right with me. I don't think this should legally be allowed but we will see. I highly recommend NOT signing up for this program.