Massage Envy

Had to cancel a massage, due to testing positive to Covid an hour before scheduled appointment. Massage Envy wanted a doctor's verification. I offered to drive my positive test over to show them. Was charged $94.00 for nothing. Never again. I guess I should have gone, infected staff and customers. No compassion, corporate greed.

I have had a massage and a facial here. This is the best deal on the planet. If you do not join you are crazy. Clean and comfy and such friendly staff. 20 minute drive for me but so worth it! Life is good with ME!

After trying several different massage therapists, I was extremely disappointed with my experience. When I reached out to Massage envy to cancel a membership, I was told I had to stay for at least one year. After one year I made many attempts to cancel my membership. It is like Fort Knox, trying to cancel this membership.

I tried about three times to book an appointment on their website. It failed every time stating my had problems with my credit card. I have 10K credit limit and never had a problem with it. I called the branch but they ask me for my credit card number over the phone. I do not know anyone who would do that. I may have to drive there just to make an appointment. I have to because I have a gift card.

Hi, I have thought about whether or not to send this as I would hate to be a person that causes someone else any issues. However, yesterday I had a massage with Matthew A. and it was the most disturbing and uncomfortable massage I have ever had. I left upset, frustrated, withholding my tears, feeling violated and not too much in worse pain than when I arrived. I could not enjoy my time as he kept smacking, like a high five, to my feet and hands, chanting about three hearts in and chakra or something, I tried to block it out but it felt as though I was being sacrificed but still I tried to ignore the uncomfortableness of what was happening. He continued to swat the sheets and my ways and arms as though he were swatting away bugs, it was scary.

I joined membership 20 yrs ago. Was great for 10 years and the last 10 years they have quickly gone downhill and I just quit (long overdue). A 60 min massage is actually only 40 min. Unable to book a massage when needed, seems they are unable to maintain quality employees. Bottom line is they make you think membership is a great deal, but I can say after 20 years' experience with them, don't join. Once you understand and experience the membership you'll see you got ripped off. It's not a good deal, you are better off going somewhere else. That is my experience with them. I have nothing positive to provide other than say don't fall into the trap I did long ago. I suggest you try a local massage business, you get what you pay for. Massage Envy was great back in the day...just a matter of time before they go under. Such promise, but I'll stay away from a corporate run businesses like Massage Envy going forward. Poorly run to say the least.

This business is very unprofessional. To begin with, they do not answer their phones consistently. Second, it is VERY hard to get an appointment for a massage because there are not enough staff - so you’re limited to one massage a month. I had accrued several massages from COVID (they continued to bill me every month even though I didn’t use their services) but I couldn’t use my credits because of the staff shortage. It was a no win situation. When I contacted headquarters, they told me to deal with my local Massage Envy which did nothing. So I quit - didn’t even get to use all my credits. It used to be a good business but it has really gone downhill.

Overall my experience has been the horrible with my Massage Envy, I was talked into getting the membership that I was stuck with and had to use. I opted to use it for their facials since I was not happy with the massage. On one occasion due to my daughter being in the hospital I missed my appointment and was not able to cancel. When I tried to explain that later they said I would need to talk to the location where I got the membership from. I attempted to call them and explain. They said I would need to talk to a manager and they would leave a message for them to call me back. I never received a call. I was stuck with them using my credit.

Do not sign up for any long-term contracts with these people .. You'll be sorry .. Was not worth the price that's for sure ... Not happy with the experience and customer service doesn't exist ... They don't want to reciprocate between locations ...You can't get in half the time ... It reminds of the timeshare nightmares people use to have ... Don't do it ...Find a good independent.

After getting a massage, I signed up for the 60 min massage a month program. Even though I was always on time the masseuse was always slow to get me and always ended well before the hour. Not worth it.