Massage Envy

Massage Envy

Folsom, CA

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Overall Rating2.5 out of 5
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About Massage Envy

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Massage Envy Reviews

ConsumerAffairs has collected 493 reviews and 1,097 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 18, 2023

Had to cancel a massage, due to testing positive to Covid an hour before scheduled appointment. Massage Envy wanted a doctor's verification. I offered to drive my positive test over to show them. Was charged $94.00 for nothing. Never again. I guess I should have gone, infected staff and customers. No compassion, corporate greed.

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Reviewed Aug. 25, 2023

I have had a massage and a facial here. This is the best deal on the planet. If you do not join you are crazy. Clean and comfy and such friendly staff. 20 minute drive for me but so worth it! Life is good with ME!

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    Verified purchase

    Reviewed Aug. 4, 2023

    After trying several different massage therapists, I was extremely disappointed with my experience. When I reached out to Massage envy to cancel a membership, I was told I had to stay for at least one year. After one year I made many attempts to cancel my membership. It is like Fort Knox, trying to cancel this membership.

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    Reviewed July 1, 2023

    I tried about three times to book an appointment on their website. It failed every time stating my had problems with my credit card. I have 10K credit limit and never had a problem with it. I called the branch but they ask me for my credit card number over the phone. I do not know anyone who would do that. I may have to drive there just to make an appointment. I have to because I have a gift card.

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    Reviewed May 29, 2023

    Hi, I have thought about whether or not to send this as I would hate to be a person that causes someone else any issues. However, yesterday I had a massage with Matthew A. and it was the most disturbing and uncomfortable massage I have ever had. I left upset, frustrated, withholding my tears, feeling violated and not too much in worse pain than when I arrived. I could not enjoy my time as he kept smacking, like a high five, to my feet and hands, chanting about three hearts in and chakra or something, I tried to block it out but it felt as though I was being sacrificed but still I tried to ignore the uncomfortableness of what was happening. He continued to swat the sheets and my ways and arms as though he were swatting away bugs, it was scary.

    I tried to have him focus on why I was there for but he seemed to be in his own zone. That was not the end of it, the violation was when towed he wrapped my hair in his hands and aggressively tugged it as though he was tugging on a horse to go. I shout, "Ow that hurt" and he quickly said, "Sorry sorry." But I was afraid to get up and run out I was frozen I just wanted it to be over. My head began pounding my neck was worse. I could not imagine things happening to anyone else. I hope this company does not hire just anyone and that everyone is vetted, because I can believe that this would be ok for any sane individual.

    I immediately tried to tell the young lady at the front desk who seemed to careless and and lack any compassion. I asked for the owner’s number and was given a number the a manager which only happened to be the other store location. I just asked to cancel my service. But I do believe that for the safety of others I will look to post this as a review. I am still in pain from the aggressive tugging of my hair and this is traumatizing because I sit in pain and question myself how could I let this happen. It is unfair to feel this was especially after a paid service. I am just sick to my stomach and get through this pain in it has caused me.

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    Reviewed May 26, 2023

    I joined membership 20 yrs ago. Was great for 10 years and the last 10 years they have quickly gone downhill and I just quit (long overdue). A 60 min massage is actually only 40 min. Unable to book a massage when needed, seems they are unable to maintain quality employees. Bottom line is they make you think membership is a great deal, but I can say after 20 years' experience with them, don't join. Once you understand and experience the membership you'll see you got ripped off. It's not a good deal, you are better off going somewhere else. That is my experience with them. I have nothing positive to provide other than say don't fall into the trap I did long ago. I suggest you try a local massage business, you get what you pay for. Massage Envy was great back in the day...just a matter of time before they go under. Such promise, but I'll stay away from a corporate run businesses like Massage Envy going forward. Poorly run to say the least.

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    Reviewed May 18, 2023

    This business is very unprofessional. To begin with, they do not answer their phones consistently. Second, it is VERY hard to get an appointment for a massage because there are not enough staff - so you’re limited to one massage a month. I had accrued several massages from COVID (they continued to bill me every month even though I didn’t use their services) but I couldn’t use my credits because of the staff shortage. It was a no win situation. When I contacted headquarters, they told me to deal with my local Massage Envy which did nothing. So I quit - didn’t even get to use all my credits. It used to be a good business but it has really gone downhill.

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    Reviewed May 16, 2023

    Overall my experience has been the horrible with my Massage Envy, I was talked into getting the membership that I was stuck with and had to use. I opted to use it for their facials since I was not happy with the massage. On one occasion due to my daughter being in the hospital I missed my appointment and was not able to cancel. When I tried to explain that later they said I would need to talk to the location where I got the membership from. I attempted to call them and explain. They said I would need to talk to a manager and they would leave a message for them to call me back. I never received a call. I was stuck with them using my credit.

    I scheduled an appointment for a chemical peel and have gone to many place for a chemical peel and by far massage envy has been the worst. I got my first chemical peel and my face did not peel at all. I explained this to the girl when I set up my second appointment and she assured that there would be no problem that for sure she would use something stronger and I would I peel. Instead I had burns on the side of my chin and my face once again did not peel.

    I have attempted to call many times and speak to a manager and they are never available. Once they had me speak to the lead esthetician who tried to explain to me that you don’t always peel with a chemical peel. If that was the case the girl that did my peel should have said that and not guaranteed that my face would peel. I would have opted to use their services. She assured she would talk to the manager and have them call me back and nothing. I have sent something to massage envy via email and still nothing. Worst experience

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    Reviewed April 24, 2023

    Do not sign up for any long-term contracts with these people .. You'll be sorry .. Was not worth the price that's for sure ... Not happy with the experience and customer service doesn't exist ... They don't want to reciprocate between locations ...You can't get in half the time ... It reminds of the timeshare nightmares people use to have ... Don't do it ...Find a good independent.

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    Reviewed March 21, 2023

    After getting a massage, I signed up for the 60 min massage a month program. Even though I was always on time the masseuse was always slow to get me and always ended well before the hour. Not worth it.

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    Massage Envy Company Information

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    Massage Envy