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Massage Envy

Folsom, CA

Massage Envy
Overall Satisfaction Rating 1.50/5
  • 5 stars
    3
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    5
  • 1 stars
    29
Based on 37 ratings submitted in the last year
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    Massage Envy Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 15, 2020

    I had 90 minute session with Yanet at Massage Envy in Fort Myers today. I have fibromyalgia and had been suffering for a week. I feel great after the combination of stretching and massage.. I highly recommend this Massage location and Yanet!!

    2 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: Dec. 30, 2019

    My wife bought me a gift card about a year ago and I have scheduled 1-2 massages each month. The staff and therapists are always friendly and professional. About a month ago I started thinking about cancelling my membership. Don’t get me wrong, the massages are always good~ just not fantastic! I decided to try one more therapist (Lori L) and I am now a believer! She is professional and knows what she is doing and enjoys her job! The massages have really helped my chronic neck pain and overall health!

    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: Aug. 21, 2019

      Before massage begins you get a few minutes to relax in a comfortable chairs. I've tried two masseuses and settled on the one that best suited my needs. My masseuse Maria at Coconut Creek Fl location is perfect. Wherever your aches and pains are she will find them. Excellent knowledge on the different muscles. I prefer the deep massage because I lift weights and walk many miles as part of staying health. Most of the time I have muscle pains and the massage helps to alleviate them. Also she massages my head which feels incredible. The atmosphere is very comfortable and relaxing. Clean and massage table comfortable. Maria checks frequently with me to make sure her pressure is not causing pain. I do have a massage once a month and love it. I now incorporate it in my fitness program. It affordable and you can earn points toward future cost when you set your next appointment. You can also schedule your appointments via internet. Webpage is easy to navigate.

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: May 15, 2020

      I got a gift card from my husband for Mother's Day. I booked the first appointment at 10 a.m because it was all they had for what I needed within the next month. I took a screen shot of the appointment confirmation because I just always do that. I took off work for that day to go. I got there early, the appointment was for 10 am. I go to the desk. They tell me my appointment was booked for 1 pm. I show them my screen shot and they were nice about it and agreed I was right but I had to come back at 1. I realize that mistakes happen so I was not upset even though my day got kind screwed up because of it.

      The SECOND appointment I booked because I still had money on my gift card. I made that one for 9 am because again, it was all they had available in the massage style I needed for the next month. I get there early and they tell me AGAIN that this time NO appointment is scheduled. I pull up the email with the confirmation and tell them this is the second time in a row my appointment has been messed up. The receptionist tells me don't worry, for my trouble they will throw in an extra 30 mins, her manager approved it, making my massage a 90 minute one from a 60 minute if I come back that afternoon. Also, the person who has an opening does not do the massage type I need but they were "good" so they should be able to accommodate me.

      I go home. My husband is pissed and regretted ever spending his money there. I say they were going to throw in an extra 30 mins, so he calms down. I go there. Everything is good. I get undressed, get onto the table. The therapist comes in and tells me he is there to do a 60 minute massage (not the 90 I was promised). I was so mad I didn't even enjoy the massage. I just wanted out of there. Of course I tipped the therapist because it was not his fault, but after 100$ of my own money, money spent by my husband, and the time they made me waste because of their errors, I am never going there again. I hate nothing more than someone wasting my time and lying to me. Massage Envy, get it together!

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      Rated with 1 star
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      Verified Reviewer
      Original review: May 4, 2020

      My son bought me a gift card for Christmas; when I went I use it, the card had no funds on it. After knowing the situation, they still charged me $65 for an appointment I couldn’t keep because the company didn’t put my son’s hard earned money on the card. And because they’re franchised, I had to run around to try to get the problem resolved and it still to this day isn’t!! I will NEVER go there again!!!

      2 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: April 5, 2020

      We are all struggling with COVID-19 - some of us lost our jobs, lost friends and family members. Massage Envy, like many other businesses, were forced to close until further notice. YET MASSAGE ENVY CONTINUES TO CHARGE THEIR MONTHLY FEE!!?? How dare you take advantage of people when we are ALL being affected by this Pandemic!! I am cancelling my contract immediately. Shame on you!

      30 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: March 29, 2020

      While many of us are trying to pay our bills, mortgages, employees, groceries and everything life has thrown at us in this COVID-19 environment Massage Envy - West University continues to charge us their monthly fees even though we cannot get a massage even if we wanted one. You should be ashamed of yourself. My wife and I intend to cancel with this low life organization and join Massage Heights who we understand froze billing. Come on Massage Envy your greed is unacceptable!!

      26 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Jan. 23, 2020

      I was told I could cancel my contract at anytime free of charge only if I cancel 10 days before the next payment due date, only to find out it was a complete and total lie! You will owe the money no matter what unless you get a medical doctor to say you can't have the massage.

      14 people found this review helpful
      Rated with 2 stars
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      Verified Reviewer
      Original review: Jan. 13, 2020

      It would be nice to get a lower back message. The therapists are so restricted of how to cover and maneuver so not make people uncomfortable, that it takes more time doing that than do the job. It's a massage. Lower back is most people's issues if they do physical work. Put a camera in the room if needed...not like we're laying there nude.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 6, 2020

      Hi Everyone! My sister bought me a year membership, in full for Christmas 2018. Since she bought the membership they wanted my credit card to keep on file. They started charging my card in April for what I thought was for extra services, but ended up being for monthly membership (which was already paid for in full). Now they refuse to refund me my money...but out of the kindness of their greedy little hearts will extend my membership so I can use my twice paid for service. I don't want anything to do with these people or their services. I intend to see if I can give my services to other people....we'll see just how greedy this company is....

      14 people found this review helpful
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      Massage Envy Company Information

      Company Name:
      Massage Envy
      Website:
      www.massageenvy.com