Massage Envy Reviews

I wish I could give them 0 stars... I really haven't had a problem with Massage Envy for the past year except for not being able to get all of the appointments I wanted - which was no big deal. However, just recently is when things went wrong. First, I scheduled an appointment for 11/28. On 10/27, I got the automated message saying I had an appointment the next day at 8AM. I called back to tell them that was incorrect and they then told me that 10/28 was the date they had me in for. And when I tried to reschedule for 11/28 - like I originally asked for - they told me the girl I wanted wouldn't be in that day. I went to a different location.

This company is just a joke. I was never spoken with about a year long membership and she apologized that I assumed my membership was month to month. Honestly for a company to be so rigid when their product is so god awful is pathetic. I own a mfg company with 15M in revenue and would be ashamed if Massage Envy was my business. You can get FAR BETTER quality massages for half the price even when you are a member. Really the only reason to join this joke of a company is if you are too lazy to look up a massage where you are and want the commercialism this dog feces company brings.

I called the location at 7:45 to confirm my 9:00 appointment. The receptionist told me that my appointment was at 8:00, not 9:00. I rushed to the location as I live 15 minutes away. When I arrived, the same receptionist told me my appointment is at 9:00 and the appointment can't be changed because the therapist is busy. I waited in the waiting room and 10 minutes later, my therapist came out, looking for something to do.

The employee cancelled our appointment for three massages at 6:15 pm the day before without notifying us. Very rude to us and told us to go down the road to see if we could get in there just to get rid of us and telling us we were in the wrong place. Took us 1 and 1/2 hours to get there. Turned away and a simple sorry and stated "no room".

I have been a member since March 2014 and while the massages are great, the administration is horrible. I am only speaking of the Plymouth meeting site. As the business grows, they are not prepared for expansion nor volume and have lied about scheduling appointments, forgotten to give referral incentives, and took it upon themselves to shorten appointment times to allow their therapist to see more clients despite your request and membership description. I have been unable to schedule an appointment with the therapist for almost 4 months because they have no time yet they take my membership fees monthly.

Horrified that this company ripped me off as bad as they did. I signed up for a 6 month membership which they don't tell you auto renews at the end of the term. So really, it's a forever membership that should not have a number attached to it because this is false advertising to the max. They also don't tell you that these prepaid massage are nonrefundable if you decide not to use them. If you have accrued massages you have the option to gift one to someone else. They don't tell you that you have to pay another $10 to do that.

I was referred by a member paying $49 a month. When I joined I was verbally told that the price increased by $10 and it is now $59. I hastily signed my membership form and noticed the price was $69.99 plus tax. When I inquired, I was told that was an error and I would only be charged $59. I had no reason not to believe that because your website states $59 for membership as well.

Massages last about 35 minutes, not worth taking off your clothes. However, I have been informed that the massages are "gifts." I've been informed that the reason I am required to pay the monthly fee is to belong to the club. The only benefit of the club, of course, is the massage. If I have accrued "gifts" but fail to pay my next month's fee, the gifts are not available to me. And they make getting out of the contract incredibly complicated. Massage Envy is kind of a scam, actually. It would be easy to just submit if the massages were worthwhile. Mostly, you just wish that they'd be over.

I cancelled my membership back in June since they were unable to keep the same massage therapist for more than a couple of months. Plus on top of that it was so difficult to schedule an appointment it was getting absurd. So I called and cancelled, filled out the form and sent it back. I was already a year and a half in and on a month to month membership. A month later they try to charge my debit card for the monthly fee so I went down there. They apologized and refunded my card. I called my bank to make sure that they could not "accidentally" charge my card again. Then in November they found a way around the bank's stop payment and charged my account almost $300.00. My bank let me know that they had been trying for over a month to charge my card for all different amounts in different ways. My bank got this resolved for me but I wanted to warn those out there to be careful.

I became a member of the Edina, MN Massage Envy about 2 years ago and was okay with the service, enough to keep my membership. However, I was planning a move to Washington DC for one year and asked about whether to cancel or suspend my membership until I came back. I talked to three employees over the month before I moved away and they all said that I should suspend because I would be coming back but that I could only suspend for six months at a time and then I would have to call and reactivate that suspension, so that is what I did.

I was stuck with this contract since 2012 after trying to cancel it only 2 days of me signing, I was told that there was no problem I can cancel anytime I want but after I read the terms I found out it was false. Then went back in the store the south Portland, ME location on 343 Gorham RD, then all the suddenly I was the one with faults. Them asking me why did you sign before you understood the terms. Because I made a mistake to trust one of your employees and I only asked one simple question and that was if I CAN CANCEL MY MEMBERSHIP ANYTIME I WANT WITH OUT ANY OBLIGATION, then she said YES! YES! Two times.

I did the one hour 39.99 new customer massage and I really just needed to have the knots worked out between my upper shoulder blades (which I communicated to the massage therapist). My therapist did a light general rub on my back and my arms and for the most part, just talked about how she had been in a number of car accidents, about her personal injury attorney, how "race" caused the accidents she got into, the paternity tests for her babies, her own health issues and personal woes, etc. Many times she would stop massaging for several minutes just to talk and sort of complain about life. She her breath smelled badly of stale cigarettes, which was particularly intolerable while she was rubbing the back of my shoulders with my face facing the ceiling.

I usually only write good reviews because these tend to be less frequent and I like to give credit where people/businesses go above and beyond to give great service. However for me to be writing this TERRIBLE review about Massage Envy is because they are a bunch of thieves!!! 1. Tried to cancel & was told "sorry no you can't, you signed contract for 1 year." "Hmm really, don't remember that but OK I'll go home and look for my contract"

I wrote and sent as above and they still were trying to bill me. Don't be fooled by their sales gimmicks... They will say whatever to get you to sign on. Make them show you it is written in the contract before signing anything.

Was never told that if I cancel my membership I lose all 8 of my massages as well, massages I paid for, in which money was withdrawn from my account. 30 days to use 8 massages? When I did try to use them I was told I can't because I was pregnant & for whatever reason, they never have a prenatal therapist on site. So I'm getting charged for massages that I can't use? & if I cancel I lose them ALL. This membership is a waste. There are MUCH MUCH better spas with better membership terms, better layouts, better lobbies, better options & better masseuses.

My husband purchased a "gift" for me through Massage Envy which he thought would be SIX treatments. He never asked for a membership and nowhere in their literature does it say I had a membership. I used it twice at Massage Envy in Clermont FL. First massage therapist Kurt was just awful, he kept reminding me my hour was up, if I wanted to add more time and I really needed it. My facial was great. I didn't go for couple of months and next thing I receive a phone call letting me know my account has been suspended (mind you THIS WAS PREPAID) as I my credit card was declined. When I started questioning, front desk person hung up on me. Then I spoke to the manager Beau at Clermont FL Massage Envy and he basically said since I did not use them, they're gone! I am not asking for anything for free, just want the service that was paid for. I've yet to hear from the owner Debbie Glorious.

Membership is great until you try to cancel. I moved out of Hoboken with 4 sessions left in my account and was told I needed to use all the sessions before I canceled my account or would lose them. Obviously it's difficult to use 4.5 session within a 30 day window but I was willing to try. The only locations I can now access within a 45 min radius are charging me a significant additional fee to use my sessions that I've ALREADY paid for... I was a member at the Hoboken location. I called them to ask for the new charges to be waived or reduced but they basically told me I was SOL. They didn't care that I have been a member for over 4 years and were not willing to cover the additional fees I would need to pay to use my sessions.

Went in for my massage and tried to take care of payment before as I usually do. Was told this would be done after my massage. With further persisting on my part to pay before (so I may leave right after in case the desk is busy and I would have to wait to pay) I was told my price for today is double because my yearly plan expired last month. Of course I was not aware my membership expired nor did I receive any notice nor was I going to be told this till after my massage. I'm only to assume that if I had followed their wished and took my massage before I took care of payment that I would then be obligated to pay double of what I usually pay.

I purchased a gift card for my sister-in-law. She lost the card. I went in to Massage Envy location in Parsippany NJ where I purchased the card, give them my sister-in-law information. A note was put into the system with my sister-in-law name. She went into Massage Envy in Parsippany. They refuse to honor the card without physically having card although they have her name in the computer. I contacted Massage Envy a few times and they said they will get back to me but never did. In the meantime months became years and my $$$ is sitting in the system and they refuse to void that card and issue a credit. I called today and again they refuse to give me some sort of credit. Customer service was very rude. This is not what I expected from a company that deals with the public.

I basically paid $60 to get my back tickled for an hour. I paid for a full-body massage and paid an extra $12 for "deep muscle therapy". I had to ask him 3 times during the session to apply more pressure, which he never did. I have constant neck and shoulder pain and this is the reason I wanted a massage and it did absolutely nothing for me. I am VERY angry about this massage.

I'm having massage for last 20 yrs and I'm quite good to know what is good massage. My therapist was so amateur I was so disappointed. I talked with supervisor and booked another paying appointment. But same night at 7:30 I got call the front desk clerk questioning me like I am the one guilty. I said it is my family time and I already discussed my problem when I was there and told her I am discomfort to talking 2nd person and she talked the same way and told me then we will discuss it on my next appointment. That place should be for stress relief not for to give more stress. So I canceled my following appointment. Such a horrible service!!!

They are still up to their old tricks of not allowing members who cancel their membership to use unused sessions left on their contract. I scheduled an appt with a therapist and she had to cancel due to an emergency. I was not able to reschedule before their "30-day" time limit expired; despite being told by their front desk rep that I could reschedule at ANY time! It was only a 90 min session left, but it's the principle. I paid for it!

DO NOT GO TO MASSAGE ENVY EVER!!! The people there are horrible. It's disgusting. It's dirty. The massages feel horrible. Wow!!! Just wow.

Approximately 4 years ago, I signed up for the monthly massage membership. About a year later, I moved out of the area, but kept my membership due to family still being in the area with the mindset that I would get a massage during future visits. I initially was able to follow through with this, but our visits back to the area became less frequent. There is no Massage Envy where I currently live in San Angelo and I would have to travel several hours to reach one.

I enroll in 6 months program of massages with Massage envy located at 20499 Yorba Linda blvd, Yorba Linda (714-701-0200). I need to cancel my registration after 6 months as I was going on business trip. I cancel it so they don't charge my credit monthly. While doing this, I had one last massage subscription was active. They did not inform me or my husband when we apply for this program or when we cancel that we need to use it within 30 day period.

Buyer beware! Please think twice before choosing to become a monthly member at Massage Envy. I've had one headache after another since becoming a member in November of 2014. First, don't expect an hour massage. They will call you back 5 minutes late and still get you out five minutes early. With changing time, you're receiving a 45-minute session at very best. This happened to me on every occasion I went. When I went to cancel my membership after many months, I had seven outstanding massages. The girl informed me that I had only 30 days to use the remaining 7 massages. This is NOT what I was told upon signing up. When signing up, they say that the massages, "never expire." When canceling your membership, they then decide to add, that massages "never expire until you cancel your membership."

I have been a member of Massage Envy since 2003. I was grandfathered in at a monthly rate. When I moved to Las Vegas I was asked if I wanted to change my membership to Vegas since I lived there now. I did and then found out they increased my monthly rate by $20. When I pointed out that I was never told that my rate would change, their reply was "We don't have that rate here". I was told I could change back to my old location but the best they could do is $10 per month more than I was paying. I am going to cancel my 12 year membership and was told I can but I have to use all my back massages I have paid for but not utilized yet in one month or I forfeit them all. Terrible system and false statements at best!

I too have got caught by what I consider to be borderline illegal business practices. I signed and paid for a 12-month contract which I let run for over 2 years until I cancelled it. I have now been contacted by a debt collector for payment of a cancellation period after my cancellation. I would be happy to pay it if they would let me use all the massages I did not use during the contract period. Their excuse is that you have to have a valid billing account to use the services that you have already paid for. I have paid for them... I should be able to use them. Having not used around 15 massages, I am going to evaluate my options and potentially use the small claims court. STAY AWAY FROM THESE CON ARTISTS!!!

After having visited 4 other Massage Envy locations in New Jersey, I was pleasantly surprised. The Massage Envy in Garwood New Jersey, on North Ave was just great. From the reception staff to the amazing therapist "Ashley" who was absolutely amazing. Highly recommend.

This is ridiculous. Even if you make a payments every month and have credit for the massages if they don't have the correct or updated credit card they suspend your account. Can't even use your credits. I have lost my debit card and waiting for a new one to be mailed. Massage Envy suspend my account for not having the update credit card. How can I give a updated card if I'm waiting for one? Their system won't allow to re-activate your account without a credit card. Their system needs to be change for situations like that. They should not suspend my credits also. If I paid them fair and square I have the right to use them. Massage Envy is a scam - not worth it at.

I recently purchased a facial from this company and I'm very displeased with the outcome. In purchasing a facial from this company I had to wait thirty minutes until I was told they didn't have what they needed to complete the order and they rescheduled. The second attempt wasn't any better. After waiting another thirty minutes to an hour they told me the employee didn't show up and I should either wait till she arrived or make another appointment. Being upset with the failed attempts on my facial I asked for a refund. The representative informed me there are no refunds even though the paid service was not rendered. They informed me they could only issue a credit to any other product they offer. I don't believe they should have that option. If a company after multiple attempts does 'not' perform the tasks they were paid for I should be able to receive full refund. I do not recommend this company as they do not complete tasks paid for.

My husband and I joined this location in May of this year. We have kept all of our appointments that we have made and also had scheduled an extra massage for my husband on July 12. The first Sunday in August, I receive a call from them saying we were going to miss our appointment. I informed the lady that we had not made an appointment. Then I'm told it would not be considered a no-show but a cancellation and I would have to pay for half.

I received a gift card as a birthday present. I hope you all read reviews before you deal with this company. They would not let me book an appointment because I don't have a charge card and I refuse to let them have access to my debit card. I asked for the money back. They refused. I even called the police. There is no sign stating you need a charge card!!! The service has been paid for!!! They are scam artist! Trying to get your credit card info so they can charge you every month. The attorney General has been contacted and I urge you ALL to involve the local news.

Originally I loved Massage Envy and my therapist. He changed from a sensitive to a cold doctor, assuming also disclosed personal information. I neither wanted to harm him, or complain. However, I've since learned he is living in my development and many know my circumstances which was hidden now is known. I wanted to erase the pain that was caused me. The company yelled at me when I wished to help as they missed their mark on education.

Sure, you have to tip $10 for every service. And I get that you need to pay every month for services you have to use or you lose them at the end of your membership, or did until the class action lawsuit earlier this year. Even that was okay with me. But what is not okay is the pathetic $10 "transfer" fee you have to shell out for giving one of your umpteen massage times you have left over (because you inevitably will if you have any kind of job or activities going on) to anyone else in your family (even if you live in the same house), PLUS you are unable to transfer anything more than a 60 minute "credit" to anyone one time every six months.

I had a massage today that spoke volumes to my fibromyalgia. The therapist was familiar with fibromyalgia. Thank you Gail.

I thought I'd treat my mom to a nice massage one day so I googled massage spas and the first thing that came up was Massage Envy. I scheduled an appointment, and I took my mom the day of. After her session, the employee continued to talk about how great it'll be if she becomes a member so my mom signed up. I figured since it was my idea to take her, I would just put my card down. She scheduled an appointment for the following month and we went our way. Two weeks later, my mom found out that she couldn't make it to her next appointment because of work. I, at the time, was not aware that they would be charging me $60/mo regardless if I showed or not, so after looking at my bank statement, I realized that they charged me.

I have been a member for several years, no complaints about my massages in general. But I have been in several Massage Envy places in Texas, and Florida. But the one in Midland, Tx I am not able to get into for months, have to book 1-2 months in advance which is ridiculous. My job does not allow that as our schedules come out 1 month at a time. I can walk into any other Massage Envy place and get a massage without any trouble. Something need to be addressed on this issue.

I signed a contract with them on 6/18/14. I found that I wasn't using the services so I knew that I would cancel in June 2015. Before this happened I had received a notice in the mail about their poor practices but at the time I hadn't had any problems. In June I tried to cancel and they said I owed 1 more payment and that I had 30 days to use my final visit. I called 8/9/15 to schedule what I thought was my last visit and was told that it expired when I cancelled my contract. What a bad choice on my part going here. STAY AWAY. I feel that they owe me my last month payment of $55.

I bought a $100 gift certificate for my son and daughter in law. It was to have been sent via email. They never got it. I did get a confirmation that it had been sent. Repeated requests to find out what happened to the gift certificate or to refund my money. NO RESPONSE. I found a phone number for Massage Envy's corporate office. Nobody answered. I chose the number that would take me to a connection that was announced as "gift certificates." The mail box was full. No way to leave a message.

Awesome, $49 massages. Ohh, I guess I need to tip $15-20 because the massage is "worth" more than I paid, so tip based on that (at least the signs all over the place tell you)... or feel guilty about not tipping that amount, up to you. The membership - I have 9 unused massages and because if you cancel you lose them even though you paid for them. I've put my account on hold multiple times but still can't find the time to use all of the prepaid massages that continue to accrue every month faster than I can use them. I can't stomach giving away $300+ to cancel so I'm still a member. I would love to go back in time and never have signed up for a seemingly endless membership. It's a TRAP!!

This place is a joke. I have never had problems with anyone like this. They had me sign a contract. My first visit, my husband got me a massage for our anniversary (Feb 14) and I have been joined to the hell bond. The next appt I signed up was the following month - they called to confirm my appointment but they had the wrong time. I called and the phone was never answered, so I went at my time. They charged me for missed appointment, never taking responsibility. They offer me a 90-min massage after they charged me and my next appointment I went in, I took the card with my appointment and time that they changed me last month, and they still denied it, acting like I changed the time on the card.

WATCH OUT. I made an appointment for a massage. There was a misunderstanding on the date booked. There was no prior reminder call. The Assistant Manager Adriana claimed that an employee talked to me directly. I was at the beach. They lied. Then they charged my card for half the cost of the massage. I will never return to the Pleasant Hills CA Massage Envy. ** was rude, condescending and accused me of lying. WATCH OUT.

I was given a gift card as bday gift by my mom. I scheduled a prenatal massage almost 2 weeks ago at which time I notified the receptionist that I had medically managed HTN. Showed up to my appointment today, gave the same info I have over the phone, and was refused my massage b/c I didn't have a MD's release, which I was never told I needed before. I was told by the clinical director, Nancy, that it was their protocol, but when the phone convo was brought up, she said it wasn't protocol to be told that when scheduling an appointment. I then left & called to get contact info to make a complaint & was hung up on once by the clinical director & then by a receptionist who was told to do so by the same clinical director. I have contacted the corporation in an attempt to get my mom a refund for the gift card as I will never go there.

I bought a one year membership. I only used 10 out of 12 monthly services. I told them two months ahead I would be canceling my subscription so that I would not be billed. They asked me casually to sign a paper to confirm my ending my membership after the year so I did. When I called to use my two remaining month of services, I was told the membership year was over 2 months ago and cannot use these services that I had already paid for as I am no longer a member!!!! That's like stealing money. Apparently it was in the fine print that I relinquish any remaining services once my membership expires.

I received a 2 hour massage gift card for Father's Day. I made an appointment for a 2 hour hot stone massage. Mind you I was 12 minutes late. I received a 1 hour massage for $99. I truly felt ripped off. The counter the lady had the audacity to ask for gratuity. Wow!!! Being I'm in the service industry I left a small one of $5. The massage was great.

Beware! Do not let anyone on staff at Massage Envy talk you into putting your membership on hold. I had to medically put my membership on hold and was unaware that your "hold expires" after a specific period of time. Sadly that doesn't mean that your membership stops after that period of time - it means they start charging your credit card again! When I noticed this and stated that I didn't have medical clearance to return they didn't care! In fact, when I asked what they were going to do with my five outstanding "credits" I was told to come on in and get a massage... The lack of medical knowledge is one reason I ended up on a medical hold in the first place! Don't get sucked in - spend the extra $20 and get a reputable massage!

First off, don't ever give these people your credit card number. I was given a massage for a Mother's Day gift. My daughter is a member and she transferred a massage to me. She wanted me to the Casa Linda location in Dallas, TX. Her membership is at another location and she called where her membership is so that no one would be charged. A few days before the appointment I got a called from the Casa Linda asking me for my credit card number in case I did not showed. I should have gone with my gut feeling and not have given it to them, but I gave it to them. I went to the appointment, nothing was said to me and I talked to the girls working the front and left.

I bought a monthly pkg to Massage Envy Spa but 1st came there with a gift certificate I was given a great massage therapist by the name of **. I seen ** on two occasions always booking in advance. ** was one of the reason for joining the pkg. I received message that ** was no longer with Massage Envy so I called several times & finally spoke with Manager **. I was told that ** didn't give much notice but I was not set up with another therapist for the appt I already had on the books with **.

The billing for Massage Envy are very deceptive. If a customer wants to stop the program, this will delete or stop the customer's access to his benefits, even though they have been paid. It is like they take your money, then they make sure that you continue because they keep your money, and your services are blocked and they keep your money. This type of business should be outlawed.

I signed up for the membership to get the cheaper price. After the fact I learned I could see a private therapist in my area for the same cost as "membership pricing". So their non-member prices are a JOKE. What I missed when I signed up, is this is a one year agreement. You cannot cancel at anytime. So when I lost my job and could no longer afford this, they only let me freeze my account. And the freeze was a maximum of 6 months. So when I finally got back on my feet and I was not ready financially to start paying again, I had no choice.

Unfortunately I have had repeated bad experiences with this location. It is extremely difficult to schedule massages on weekends or evenings. On the occasions I've been there in the evenings there have been very few visible patrons and many empty rooms leading me to think they do not have the staff to accommodate more than a few requests in the evenings. Weekend appointments are nearly impossible unless scheduled weeks in advance. On 2 different occasions I have had appointments cancelled by Massage Envy literally within hours of my time. Per their policy if an appointment is cancelled by the client without appropriate notice the client is charged a fee. However Massage Envy made no effort to compensate me in any way for my lost time due to their cancellations. I would have been very happy if they had simply offered to upgrade my next massage etc.

Well this situation started when my wife gave me a $100 gift certificate to Massage Envy Christmas 2014--HO! HO! HO! I have got "deep tissue" massages for years, and I called April or May of 2015 to get an appointment in Richmond. I tried two locations in Richmond and a 3rd in Mechanicsville, VA. OK, I got there. I work so I had to take an hour off early so they could "fit me in". The massage was great. Near the end the technician asked if I would like to schedule an hour and a half next time-- I said yes --she finished, left the room and I dressed and gave her a $20 tip. When I got outside the lady on the business desk goes after me like a used car salesman about how this would be expensive if I didn't sign up for the contract. Knowing full well the problems that I had had making the appointment to start with, I declined.

I've had an account with Massage Envy since 2011. As a military member I occasionally have had to place my account on a freeze and usually had not had a problem, until last Oct. Massage Envy does have a ridiculous policy that forces you to bring your account off of a freeze for 30 days if you want to use any of your massage credits; it's annoying, but I was willing to deal with it for the time being... Until in October 2014 I again requested to place the account on freeze (as I still had 2 hours of unused massage credits), but the request didn't go through. Luckily my payment card expired in November and they were unable to charge anymore... as a result I received threatening calls and ultimately Massage Envy attempted to place my account in collections!

I have called 10-12 times to schedule a massage. No appointments available. The last time I called I questioned their lack of available appointments, when they continue to sell memberships. I was told I had to plan to schedule a massage 2 months in advance in order to get an appointment. Who can plan their schedule 2 months in advance? There must be some oversight to prevent a business from overselling what they can produce!

It was the worst Massage I ever received. Been getting massages my whole adult life. I called and complained and asked to receive a refund or another massage from someone more experienced and they just offered me another one at the introductory price. The manager was somewhat rude and unaccommodating. I would never complain about anything. This truly was an inexperienced massage therapist.

Don't sign up, I would not recommend to anyone. Once you sign up you're locked in for a full year. I called and was told I just had to give 30 days notice. While when I get there they said I have to wait for the year to be up. So the girl tells me I can freeze my account for up to 6 months. Ok, how does that help. I lost my job hello. Would not recommend at all.

My family has been a member of Massage Envy Weston for almost 4 years. My recent experience with them was horrible! I would give them no stars if it was possible! There is a new federal ruling as part of a class-action suit against Massage Envy that prohibits Massage Envy from cancelling out massages after your membership has been cancelled by them or you. It is retroactive to all who have participated as a member. Google the information and participate in the class action suit.

I show up with my gift card in hand and present it to the young gal behind the counter. She swipes it a couple times and says, "There's nothing on it." I reply, "Yes, there happens to be 200.00 on it." She tries a few more times and says I have to bring in the receipt for it on my next visit, but that I have to pay for this first visit myself. The visit was very good, and I scheduled my second appointment.

I had booked a couple's massage for Mother's Day and appointment set for 1 PM needing to arrive for 12:45 for preparation. At 12:15 I got a call informing that one of their masseurs had called in sick. No back up. This spa is seriously understaffed. I have had other times when I could not book a time for lack of staff even though I have a six month membership. No compensation offered for ruining the planned Mother's Day gift. The customer service is appalling with receptionists who act like they are doing a favor by talking to the customer. This franchise will not last long with this kind of management!!!

I purchased an expensive gift card at the Woodbury MN location for a Christmas gift for a massage and received a voucher for a 1 hour massage. My wife tried using the voucher. It was very difficult to schedule an appointment. They had 1 or 2 openings by the a 90 day expiration date of March 1st. She called other locations and they wouldn't honor a voucher from another SPA. They advertised this deal during the holidays and sold all this vouchers and couldn't honor them in a 90 day period. It was a total scam in my opinion. Also they were not very helpful in getting my wife in when she called. I would not recommend this business to anyone.

Let's just say I have 7 massages racked up and this is not the first time. Not because I don't want to go. I call! They actually call me! Then lo and behold always too booked to get me in. AND THEY ARE CALLING ME! I'm the last 15 attempts to get in this barely 'ok' place they are booked. Finally asked if I said I wasn't a member could I get in. And so the mystery is solved! Not only do they barely have masseuses on the schedule, cause god forbid they weren't greedy hogs, they also won't let members take and block out spot for the fresh meat of new people!!! Awful!

My husband and I became members of Massage Envy, my husband in 2011, I am a member since December last year. My husband moved several times over the years and he had some credits stored up (8 sessions to be precise)... which miraculously disappeared when we came to Texas. We transferred to Corinth. Luckily one of the girls from the Flower Mound branch was able to see those 8 credits on their system. We were so happy that finally someone was able to, so we ask her to leave a note on the system in order for them show up whenever his file is open and she did (I regret that we didn't take a pic or make her print the page for evidence).

Upon canceling my contract in accordance to their interest I waited 2 months for the money to stop coming out of my account. Today once again I had $55 withdrawn from my checking account. It takes them forever to return your money.

Massage Envy recently opened in Duluth, MN in fall of 2014. They had regular live radio spots on local radio stations promoting a special deal just before Christmas. The message went something like this: "Give FREE massages for Christmas! Buy 3 Massage Gift Cards for $150, and get a FREE one for yourself. You can give 3 massages to one person, or give a free massage to 3 people, PLUS get a certificate for a free massage you can either use yourself or give away too. And the gratuities are included in each gift card!"

Due to extensive work travel, I had to freeze my account. I still had 3 HOURS of PREPAID & UNUSED services at the time of freezing my account. But, when I attempted to use 1 of those 3 hours, they told me that I could not b/c once your freeze the account, you LOSE your membership Privileges. Unbelievable!! They ripped me off… I paid for services and now I cannot use just b/c I had to freeze my account. They are essentially holding my prepaid hours ransom.

I called and made an appointment in the morning, as I woke up with a pinched nerve. They said that they had an opening at 6:30 pm and booked me with my wife's membership that she was able to gift me. So I took off from work early (I am an owner of a fast growing company that ships products around the world. Which means I work 7 days a week) and arrived at 6:10 pm as they instructed me to do so as I had paper work to fill out. I walked in and they looked up my appointment that they couldn't find.

They overcharge you a membership. They take your money and then you can't book in. They overwork the poor therapists and pay them hardly anything, why would anyone feel good going there??? Disgrace!!! Use and abuse is not professional.. It's outrageous!!!

Advertisements, website, and all store signage list times and process, but beware a 60 minute massage id's actually only about 45 minutes. The other 15 minutes id's for paperwork and dressing time. Then there are add id's that are only explained after the appointment is made. I called in and asked for a deep tissue massage. I was quoted $49.95, but that is only a base price. To get the deep massage, it is required to pay $12 more.

First, before signing up, I received different information if I need to cancel or froze the account. Then that person left the company - a month later, another person told me I need to fill up the form to froze the account. Did that, and a month later they still charge me. Very disappointed and will go to hotel spa from now on. Will not recommend to any of my airline friends.

We made appointment for couples massage, once again when we arrived we were told they could only give one massage. This is not the first time they have canceled on us, no phone call to tell us there was a problem. This was planned in advance while we were on vacation. We were total disappointed. Will not recommended or use Massage Envy ever again.

I have a medically complex 3-year old. He's been through heart surgery, countless procedures, is GTUBE fed, in and out (over 40 times) of the hospital since the day he was born, and has countless weekly doctor app'ts. I work full-time, and have another young child who is healthy and typical and wide-open. Let me say, I am not creating a "woe is me" situation -- these are just facts. A few months ago, I used a gift certificate one of my mom's wonderful friends gave me to Massage Envy for a treatment because as you can imagine, my life can be somewhat challenging day-to-day. Had my massage, which was 'ok' and attempt to check out. I felt like I was at a gym where the girl checking me out gets money for getting me to sign up for one of their "packages".

Saw several ads for free massage with a 100.00 gift card purchase. Purchased a 150.00 gift card for a Christmas gift and got the card for the free massage. The card expired on March 31. I called mid Jan and was told they were 4 weeks out on appointments. Called back in Feb, same thing. Called towards the end of March and was told at least two weeks. I asked about an extension and was told too bad I should have called earlier. I asked about the gift card refund as the card was for my daughter and she has not been able to use it, she has been getting the runaround too. They said no refunds. I will never set foot in that place again!

I had a scheduled and confirmed appointment for two services, one at 7 pm and the other at 8 pm. The esthetician came out at 7:15 to inform me she was just finishing up with a walk-in. I refused service because one of the two already paid for services would have to be cut short. While sitting in my car, being totally unproductive, the front desk calls to apologize. This apology quickly turned into a disagreement of whether the esthetician came out to me at 7:12 or 7:15!!! I absolutely couldn't believe it! Did it matter? Either way, I would of been cheated out of time I already paid for!!! This seems to be the norm, as it is not the 1st or 2nd time my service was started late. I would never again step a foot in that place if it was not for the year contract I feel I was suckered into signing. I will be looking for real professionals for my next facial and massage! This place is way too unprofessional for me!

I purchased a gift certificate for my husband to get a massage as a Christmas gift. After several months of him not wanting to use the certificate I decided to use it myself. I called and scheduled an appointment to get a facial instead. The facial was very relaxing and the tech was extremely professional. While waiting to get checked out I remember thinking that I would definitely return to get a facial every once in a while to treat myself. The store manager checked me out herself and was very pushy about selling me a yearly membership. After I tried to politely decline her demeanor completely changed and was flat out rude. The facial was relaxing but I walked out completely frustrated. I will never return for a massage or a facial. A business should treat their customers well whether they commit to a monthly basis or would like to just pop in a couple times a year.

To echo what many people have posted regarding Massage Envy's duplicitous practices, I have similarly had a terrible experience with them. When I initially signed with them I was told that there would 6 monthly charges to my credit card corresponding to a monthly 60 minute massage credit. I was told in no uncertain terms that my credit card would not be charged for further sessions beyond this, and that I had a year to use up my credits once the last one was charged. Turns out this was a complete lie. Not only did my credit card continue to get charged for monthly charges beyond the 6 month period, it took multiple phone calls to get them to stop charging further (about 2 months after I realized the situation and first asked about canceling).

I cancelled Massage Envy at least 7 months ago. Charges just showed up on my March credit card statement and it turns out they charged me in February as well. The manager was polite and offered to credit my account and email me proof of credits but refused to assure me she would take up the issue with their corporate office and gave me a useless corporate contact number.

I purchased a membership on March 18, 2015 for 6 months, I decided to go back today March 20, 2015 and use this membership! (My first visit was a gift certificate.) The receptionist tells me she recommends aromatherapy, not knowing any better, I did not realize I was being charged $10.00 for it! Now I'm satisfied with the particular masseuse for my first "free" massage, but now the sales pitch begins! I am told that I could have ** anytime I requested. Well guess what, I requested her for my second visit and all of a sudden I cannot have her. Now I am not real happy about it but I schedule with another masseuse!

Bye, bye massage envy.

I had a membership for 6 months, I was not able to use them in time, therefore I set up appointments for my husband to use 2 of them. He was not able to go to the appointments, on one I called and cancelled a day or two before the appointment, I was charged for it. The second time I called and cancelled it the morning of the appointment and I was told that I'll be charged 50 percent which I thought it was ok, however I was charged a full credit again. Then on my part I cancelled once the same day before my appointment and I thought I get charged 50 percent, however I got charged full again. That's how I lost 3 full credits when it was supposed to be one credit. Half from my late cancellation and half from my husband late cancellation. This kind of business is not going to keep customers coming back, at least me and my whole family is done with you!

Massage Envy as far as a massage is concerned it is great. However, DO NOT BOOK AN APPOINTMENT. Their cancellation policy is such that you pay full price, fifty dollars, for services NOT rendered. You cancel you pay full price, you late you pay for remainder of time. Cancel due to weather, you pay full price, cancel due to work commitment, pay full price for services not rendered. Cancel due to car accident, you pay full price for services not rendered. Long story short go it is great, BUT do not book an appointment. If you get paid $174,000 like congressman great they will be glad to take your money, however, if you are working class you can probably find other things to do with $50.00. Call around ask if they have a slot open in the next couple hours. If so fine, if not call another place. DO NOT BOOK AN APPOINTMENT.

Very frustrated. I called in February to schedule appointment before my membership was over. The employee said I had until mid-march to use up my massages. I set up appointments in march. I talked to them about the weather when they did the reminder call. They said everything is set and fine and weather wouldn't be a problem for cancellation. When we were hanging up the woman said "oh by the way you have to restart your membership or pay for these..." She said the employee was wrong and they talked to her but they won’t honor it!!! Way to wait until now and not tell me until the day of the massage!!! Horrible customer service. They made the mistake and took forever. Very inconvenient.

I was somewhat disappointed. First of all, they told me they were relatively new and I had a hard time scheduling a 'couples' massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentine's Day because I figured it would be busy but we ended up doing it on Valentines Day. We got there and everyone was nice. By the time the girls came to get us, it was 8 minutes after my appointment. Then they took time to talk to us and then left the room for us to get undressed.

A call to the spa resulted in a complete dismissal. They told me I got the service I paid for and there would be no refund or acknowledgement of negligence.

Massage Envy Monroeville, PA - Yes, I was dumb to sign their contract for a monthly massage for $59.99. The massage was great. My therapist was very knowledgeable and explained what needed to be worked on. I was very pleased with her. I made my appointments as far as their calendar will go, so they knew I was getting a massage once a month. I had an appointment on Feb 3rd 2015. The lady stated something about a cost of $39.99. I thought I was getting some discount for the month. When I checked my account, I was charged $39.99 and $59.99. I called about it and wasn't getting any answer from them about the extra charge. I had to confront them in person because I wasn't getting anywhere with them on the phone.

Brian the owner was very rude to me when I asked to cancel my membership. Jasmil offered me a facial. I asked how much it would be with my membership. Jamil stated $10.82. I get the facial & the front desk tells me it's $53.00. Jamil states it was a miscommunication. This was not a miscommunication.... it was Jasmil who gave the wrong information. She says it with a smile but is arrogant at the same time. A lot of girls at the front desk are snobby & rude.

I told my manager I felt she was being a bit pushy. I understand I could've worded it differently but my manager had been bullying my co worker and I all morning. Being a new employee, I felt I should be able to let my manager know how she was making me feel but instead she told me several times if I didn't like it I could leave.

As far as massages, they are good. But as far as the receptionist and manager at a certain San Antonio location, HORRIBLE! I called them over a week in advance and told them i needed a massage. I told them that we needed a couple massage for Friday, then the Wednesday before the massage they call saying we were confirmed for a massage Thursday. We specifically told them what day we were going and they messed that up, so we had to cancel because we don’t live in town and they couldn't reschedule because they are always booked. This is why we call ahead, because you can never get next day service. Then i call that we need a massage for two on Sunday and what happens? I call them to set up an appointment a week in advance. They say we are scheduled for me and my wife. They take down our names to make sure they get us both, then the day before they call to confirm one appointment, not two.

Hubby got me two gift cards both for 50 dollars each. Went to make an appointment. Was told there wasn't enough money on them both for one massage. Really? Walked out. Never will I go back.

My wife signed me up for a year of massages through Massage Envy in Clermont, Florida. One of the massages I received, the masseuse was very rough and I was unable to go for a couple of months but continued to pay according to my contract. I started the massages again February 06, 2015 and asked to talk to the manager about catching up on the massages owed to me. Beau, the manager, never returned my call and when I went to get a massage today, I asked him why he didn't return my call. He told me he was told not to by the owner whose name is Debbie not to return my calls. Debbie came out, started screaming at me, told me she cancelled my massage for today and asked me to leave.

We were overcharged with the time of the massage. The massage started 12:50 to 1:55, this is only 65 minute massage. They charged us 90 minutes (1 1/2 hour). Not a good way to treat customers .

I joined about a year ago. My very first appointment I scheduled was cancelled by Massage Envy less than two hours before I was scheduled for my massage. The person scheduled for me was ill and they were unable to find a replacement. Well, as you probably know, same day appointments are pretty much not available, I had scheduled this days maybe a week or even more in advance. Did I receive any compensation for my inconvenience? Uh, no.

My husband and I were loyal members for NINE years at this Massage Envy. In May of 2014, husband Hand Carried a letter to cancel said memberships. It has been 10 months and they are still calling and sending bills. I have talked to numerous employees at this location and today we visited them in person. Still they will not cancel and leave us alone. Beware. According to the contract the easiest way to cancel is Upon Death. Read the fine print before ever even considering this chain. Apparently good customers are not wanted here. The lack of professionalism and customer concern is zero.

I requested an online appointment for only an hour only. However when Massage Envy of Greystone Birmingham, Alabama called to setup an appointment, he said he didn't have the time requested 3:00 pm but had a 3:30 pm. I said, "Great I can do 3:30 pm, fine book me for an hour message." He said, "Oh you have to book an 1-1/2 since that is the slot for that message therapist." I said I only want a hour not 1-1/2 hours, he said he couldn't do that since he only had an opening for 1-1/2 hour. WTH!!!! He just wanted to sell a 1-1/2 spot not accommodate the customer. Bad for business, I will let everyone know even on FB too!!! It's just crazy business practice. I don't care if your girl has to sit around for a 1/2 hour, she can do another session of another kind???

I was given a gift card from a friend as a birthday gift. Upon check out I was told the card couldn't be used because they couldn't find it in their system. The card was purchased out of state. I was told I needed to obtain a copy of the receipt for the purchase. This was my first and last visit to massage envy and it's a shame because the massage was very nice.

I've been a member over a year and I asked to freeze my account for the next 6 months but the location I signed the contract kept telling me that is not where I signed the membership and I have to go to Arden location which is about 22 miles from where I live. I don't understand why I would go that far while there are two locations 3 mins away from my house. They don't seem to have their stuff together...it was a hassle going back and forth with the phone calls so I went there in person and asked to freeze my account but they are still charging my account. I called and asked for the manager to assist me but the manager was worst that the front desk agents. I would not join again - will not recommend anyone. Their price is not even that affordable. You can find many other locations in town that offers great service and cheaper price. First timers, don't get caught up by the first time customer's special offer. That's how they got me.

Was unwise enough to sign up as a member thinking that I'd be saving some money through membership. But getting an appointment in the same day, or a convenient time on the following day, is next to impossible. These people are so overbooked that customers need to book appointments days in advance. It seems to me that the only way to be able to get "plugged in" to a session is to be a regular (routine) customer who gets massages for the heck of it on a scheduled basis.

When you're hired you have to give them your registration to hang on the wall. Which prevents you from being able to discreetly finding another job. I was in a bad car accident - totaled my car. The spa refused to let me take time off because the clients had booked three weeks out. Then they booked another person last minute for an hour and a half. So I was completely booked when I should not have been working at all. I got complications with my wrist pain and ended up taking over a month off. I blame the accident on them too. I offered to work the night shift until they found someone else. Once you're there they refuse to switch you because people keep rebooking. Then I worked a 10 hour shift the next day and I started to fall asleep at the wheel. You have to keep an eye on your checks bc they don't always pay you what you are owed.

Terrible experience with front desk. Receptionists at the front desk are absolutely inefficient and rude. I am a member. Whenever I call to book an appointment, I am put on long hold, spoken to rudely, was even told by someone called 'Shantae' that she is super busy to take my call and phone will automatically hang up after sometime, I will have to call back. I never get an appointment at a slot I request for.

The Colonial Heights location wouldn't try to correct the situation. I purchased 2 gift cards from this location on 2/14/2014. These gift cards were for a 1hr massage and 1hr facial. My mother and I decided we wanted to use them Saturday 1/10/2015 for her birthday. So I called the same location "Colonial Heights" that I purchased the gift cards to make reservations. Now mind you at the time I didn't feel like it was necessary to take the young lady's name down. I stated what we had in mind for the date to come in and that we have gift cards for the both of us. She informed me while my mom was sitting with me and listening to the conversation that they were fully booked through the 31st of January. I was shocked and said really?!?!

I contacted them about a credit card change and when I discovered it had not been changed, I was 4 months behind in payment. No one contacted me. So now they are holding the 8 massages I've already paid for-- hostage unless I let them update my card and charge the 200.00 to the card. I'm terminating my membership as well as my boyfriend, both my parents and 2 separate aunts. They will not bend policy even if the mistake was theirs.

Signed up for membership Jan 2014. Service was marginal at best. Started going more frequently. After a few months once again, my favorite masseuse is leaving. That's the 2nd masseuse in a 3 month period. Getting frustrated, I just stop making appointments. Will not renew membership in 2015.

Just finished my one year @ JC, NJ. Hated it. Never could find parking so I use another location which was so much better. Always had problem when I gifted to family member and friends. They said they would be transferring but when the date came there was always a problem. Toward the end of my membership I had accumulated 5 months worth of and then I find out you cannot use more than once a month. I lost my mind, asked for a manager. She extended the date with the same month for me but I couldn't give away. It was just insane. I love the facials and massages but do not like their policies. Basically it's a ripoff and they do not treat a valued customer after making paying for a year. It about making the money, and no CSR ethics at all. After reading so many unhappy comments I will not be returning. It's a shame.. maybe they wake up and make some changes. Other than an extra $10 more a month.

Well for starters, this was my first time in the place. I filled out their questionnaire asking what areas I wanted the girl to focus on. I circled it, got the total opposite done. I walk out half asleep, they sell me their BS about how great their membership is and like a half asleep idiot, and I signed up. The next day, I wanted to cancel due to the hundreds of BAD reviews from all over the nation about this ** establishment. Of course they didn't allow me to cancel without a doctor's note. I'm pregnant so I got a doctor's note, walked in with it to cancel and the girl says, "Okay you're all cancelled in our system". I'm thinking to myself this chick must be stupid if she thinks I'm going to walk out without documentation confirming it was cancelled.

Membership ended in approximately Aug. I am still being charged monthly fee. I verbally informed them I would not rejoin. Was told should have filled out form. No Form on site, none in my agreement. Told I had unused massages, friends could use, no charge mentioned, but wanted to charge her $10.00 transfer fee.

I originally opened my membership in Fredericksburg, VA. I have had nothing but problems as far as me coming in before the payment is drawn out of my account. Not only was I paying with a credit card before the date it was also drawn out the account. I moved to NYC and I had forfeit a full hour massage on several occasions because I had to constantly have to go back and forth with contacting VA to appease Brooklyn. Now, I was told that I would get two half hours for my mother in Oct 2014. Due to both her and my sister not making it there on time due to an accident, till date I have gotten nothing but run around. Your prompt attention to this matter will be greatly appreciated.

A friend wanted to give me one of her massage sessions. I was grateful to her but very disappointed with the service. Even with a 'free' massage they wanted a credit card to have on file. There was a problem with the appointment and instead of trying to work with the situation they quickly charged a credit card (because they couldn't remove the charge) and a "free massage" cost me nearly a hundred dollars! Their service feels like a McDonald's, lacking in professionalism, concerned only with their payment and uncaring of their customer satisfaction as long as they got paid. Also, gratuity 'suggestion' was on a very large card in the massage area that was supposed to what?...make you feel relaxed? I will certainly not suggest this to anyone.

In reviewing my credit card statement, I discovered that I was billed for services that I did not authorize. When I called my local spa to discuss this matter I was told that I signed a contract which stated that my credit card would be charged on a monthly basis until I cancelled the services. To the contrary, upon my initial visit to Massage Envy, I explained to the staff that I did not want to obligate myself to a contract. A staff member then stated that I could try the services out for six months on a trial basis. I agreed to the trial basis and paid for the six months of services at that time. I was led to believe that after the six month trial I would not be obligated to any further sessions. To learn that I was being charged monthly for services beyond the trial basis was very upsetting to say the least. I feel that I was deliberately mislead by the staff of Massage Envy and I feel that their practices are unethical.

After receiving a coupon, I visited Message Envy in Marlboro, New Jersey. I inquired about purchasing a message for my Husband. At that point, I was informed that a message gift card could only be purchased for no less than $75.00. I was then told that a message would cost $99.00. After a conversation with the advisor, I was totally confused. The bottom line was that there was no $49.00 message, and that my husband could add to the $75.00 gift card, to bring it up to the purchase price of $99.00. Message Envy is a scam! Someone needs to shut them down!

I wanted to purchase two $50.00 gift cards for Christmas gifts. When I asked for two gift cards, I was immediately bombarded with a million questions about the persons I was buying them for. I told them they didn't need to know that information in order for me to purchase gift cards. When I refused to give them the names of the ladies I was going to buy the cards for they then started to ask me a million questions about myself. Why??? Why do they need to know anything except that my credit card is valid? I resent the fact that I needed to give out information about people that might not want that information known. Why do I have to be interviewed in order to spend my money? All I wanted to do was to spend my $100.00 and go on with my day. But because of "tracking" purposes this location in Midlothian, VA lost not only $100.00 but my request for a year package from my fiance for Christmas. I WILL NEVER spend my money there again!

My chiropractor recommended getting a massage each month, so I signed up with a very friendly young woman at ME who told me I could use my 12 massages (plus one free that day) whenever I wanted - that there was no expiration date. In other words, I could accumulate massage sessions and was not limited to having them within 12 months. However, after I had paid over $600, I was told that I could not use the 6 massages I had accumulated because my "12-month period" was over! After wasting an hour over the phone and another hour in person, they grudgingly told me I could use the 4 massages (they had not kept accurate records, so I lost two), but that I had to do this within one month!! Of course, I did not have time to do this.

I joined and signed a monthly contract in 2010. I did not go every month so I had several (as in 6-8) massages built up at any given time. My contract expired and I was switched to a month to month payment. As I only went every few months, I called in September 2012 to book an appt and was informed my membership was cancelled for nonpayment and I had lost my 6-8 massages that were built up in my account. I spent a lot of time going back and forth on the phone with the manager Christina as I had not been notified of this. Her response was that my credit card on file had expired and they had attempted to contact me via mail. I never received mail from them despite the fact that I had forwarded my mail from the home I previously lived in (7 miles from my new home) and my ex husband lived at my forward address and had given me any mail that slipped through the cracks. After several phone calls back and forth, Christina offered to reinstate my membership with a new card on file and give back my owed massages that I had in the account. I declined as I had a bad taste in my mouth and had heard numerous complaints from various neighbors, friends and colleges about similar issues, as well as reading several online.

After have ongoing difficulties getting appointments (they managed to fit me in 5 times over 12 months) I requested that my subscription not be renewed. They refused an email or regular mail message to cancel the ongoing charges. Instead they require me to come in and fill out their form. Even though they have just charged me for the next month, they plan to charge me another month on top. Fine print of an atrocious contract they were all too intent on breezing over to get a signature on. Buyer beware indeed.

How is it possible when someone gives you 6 massages as a prepaid gift, they can expire. Well they do at Massage Envy. Please be cautious! I would have thought it illegal but apparently they get round it.

I recently transferred one of my massages (I had 4.5 hours accumulated) to my son. I scheduled him for a 90-minute. I was "charged" two transfer fees and 2.0 hours of massage. When I asked why they took two hours of massage for a 90-minute massage they replied, "That's what the therapist put in." I said I scheduled 90 minutes. They confirmed that I scheduled 90 minutes. They stood by their need to take two hours. They also stood by their need for transfer fees. I cancelled my membership at that time. They reminded me that I would be paying again before my obligation was done. Also, I had to ask for a photocopy of my cancellation paperwork which they photocopied but with an angry attitude. I would never recommend a membership to Massage Envy.

I submitted a letter 30 days prior to the expiration of my contract with Massage Envy, so I would not continue to be charged the monthly $59 fee. I am being reimbursed for my monthly massages through a medical trust. I got credit for reimbursement to the tune of $39 for supposedly my last payment, even though my Mastercard was charged $59.99 for the last payment. It appears $20.99 must somehow benefit the owners. My issue is with the corporate management of Massage Envy in the Phoenix Metropolitan area (specifically the business on South Market Street in Gilbert). The therapist I had was excellent!

I was charged beyond the time I agreed to. When I officially cancelled my membership, I lost the credit for 10 massages I had not used. No one ever told me I had to come in to officially cancel my membership, so it kept running, and it kept being charged. I had told them months before the membership expired that I did not want it, but at no time was I advised I needed to fill out a form. When I did officially cancel, I was not informed that I would lose my credits for 10 massages. Of course, they say it was in the contract. When I stand right in front of someone, and they do not mention the important parts of the agreement, that is wrong. I am out $500+ with no recourse. No reputable business does that.

I was a member at Massage Envy for the monthly massage. I had a massage done on 3/20/14. Several days later, my legs became unbearably itchy. Then I noticed several red patches on the front of my legs. I went to the pharmacy and they said I had ringworm. I live alone, have no pets, no significant other; in other words, no one touched my legs except the massage therapist. I called Massage Envy @ Dr. Phillips in Orlando, FL. I spoke with a supervisor and asked if I should see a doctor. She said the pharmacist diagnosis was sufficient. I used the antifungals and thoroughly cleaned my sheets and towels. F.Y.I.--ringworm is not that easy to get rid of.

The Massage Envy Class Action Lawsuit is Hahn v. Massage Envy Franchising, LLC et al., Case No. 3:12-cv-00153 in the U.S. District Court for the Southern District of California. Just want to let all those who were wronged by ME about this class action lawsuit. You're not alone. I too am having an issue with ME particularly with their cancellation policy. They will go down in history as a name you cannot trust. ME gives legitimate massage businesses a bad name. I would never use this company for any services. Quite frankly, there are too many other wonderful spas and independent therapists that offer great service and professionalism within their business practices. The founder of this company was once quoted as saying, "the secret to franchising is the expectation of the brand." I find this as particularly amusing in light of all the similar complaints against this company and the mention class action suit.

I went to Massage Envy because my Close friend said she went there and they have a first time experience Price. I was thrilled, paid cash, didn't want any mishaps & proceeded to Leave. The therapist asked if I would like to set an appointment and I said no. I can just call when I need another massage. Then as I was checking out, the young girl asked if I wanted to become a member. I said, “What does it entail? What are the benefits?” She said, “You can come in to pay the $59 each time month to month & it takes the place of your 1 month massage.” I said specifically what if I want to cancel, because this my first time & I don't know how long I want to continue. She said, “That's fine as long as you cancel BEFORE your next Month.”

I signed a contract back in July, then had an emergency where I wasn't going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later, I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they couldn't freeze my account because I hadn't made a payment. She also claimed they had called me numerous times, but I checked my call log and only had one missed call from them that I never realized was from them! Now they refuse to cancel my account or work with me to pay off the balance. Terrible service and incredibly rude management. Never go to the Hudson, Wi location!!!

I have metastatic cancer that spread to my spine, and Massage Envy will not give me a massage and they will not allow me to break my contract. So they continue to debit my account. Their recommendation is that I gift my massages. I have accumulated 9 massages and if I do not renew they will eliminate the massages that I have been unable to use. They are thieves. I would not recommend. You can obtain massages at salons for a similar price as needed.

I was given a gift to the spa. The massage was good. I was asked to join the membership with the understanding I had a 3-day cancellation grace period. Because of my unstable job, I needed to go home and evaluate finances before a firm commitment. I decided to cancel the membership during the grace period. I called, sent an email and hand-delivered a copy of the cancellation email in person to the location. Today, I checked my bank account and discovered Massage Envy drafted the membership fee from my account. When I called the location, I was told my file did NOT show a membership cancellation and the manager was out of the office and then the manager was on a conference call.

I want to tell everyone TO NEVER EVER APPLY FOR A JOB AT MASSAGE ENVY. I know this only happened at one place, but who knows? Maybe it happens elsewhere too. No matter how much you need a job, do NOT let these idiots screw you over. (Of course all of my contact info is fake because I don't want issues.) So, after the first day of applying online, I got an interview! Which is great because I really needed a job. (This was for a sales associate position.) Everything went great, I was given a script to go by which was (no exaggeration) A PAGE LONG with tiny text. I have good memorization skills, I've learned two different languages besides English so no problem. I memorized and came back the day after next. I got the job! I was so excited although I messed up (a lot) on reciting it back because I was nervous.

I just got cancelled for the THIRD time in less than THREE months! I like the "therapist" I've seen (seen a couple different ones), but they are just not reliable! Last year I had a car accident and wasn't able to make my appointment and they still charged me for the missed appointment... This charge was congruent with what it said in my contract, so I sucked that one up. BUT... On May 25, about 2 hours before my appointment I got a call. "** is having car trouble and won't be able to be here for your appointment." After I ranted for a few minutes, I finally got them to agree to comp me by adding 30 minutes to my account - whoopiee... at least they "gave" me something for my trouble. I felt like cancelling, but I decided to reschedule since I THOUGHT they were trying to accommodate me.

My husband and I occasionally went to Massage Envy (once every 6 months) or so and one time we went and were talked into getting the membership. By talked in, I mean that they offered to sign us up. I said, "No, we wouldn't be able to afford to go soon", as we were buying another car and a house. They said no problem we could cancel at ANY time. Seemed like a good deal. So we signed up.

I have the same problem as other writers. Massage Envy continues to charge my account after I have cancelled my membership and confirmed it was closed. I was told my account would not be charged after a certain date. I discovered they are still charging my account automatically. I have called their Brea office and each time I spoke with David, Jessica or other employees, they refused to let me speak with a manager. I get the runaround. I am very surprised this company is getting away with this type of fraud. I cancelled my membership because they were billing me in ways that was very difficult to understand. Multiple billing totals on different dates. Very hard to make sense of. Save yourself the problems. Stay away from Massage Envy.

After signing up for my membership on 9/21/2013 at Hulen Street location, Fort Worth, TX I was told that I couldn't request a specific masseuse but would have to take the next masseuse on rotation. I said I would prefer ** each time and the girl at the front desk said that was not possible. I told her I didn't like that policy and again in booking with ** each and every time and that I would do that in advance. She said that wasn't possible. It was late so I left but said I would call the next day and speak with the manager. I called the next day a left a message for the manager to call me back after relaying the details of my call to the lady who answered the phone. I received NO phone call back from the Manager at the Hulen location.

My contract expired 3/31/14. Vendor - massage envy agrees Vendor has my credit card # on file for myself and another client. Vendor believes credit card company issued same # to 2 clients. This isn't possible, the only extra charges on my card are from Massage Envy. Vendor is still waiting (2 weeks) already for the other client to return calls. I believe vendor typed in # twice or there is foul play. Vendor doesn't want to give up revenue to credit my account until they have new #. This is criminal and unprofessional. Location. Scarsdale, NY. I wouldn't go there. Staff can't be trusted.

Massage Envy is still continuing to auto withdraw monthly fee from my bank account post-cancellation of my account in June 2013. After several disputes by October of 2013, they stopped but issued no refund of previous post-cancellation monthly fees. In April of 2014, six months later, Massage Envy began auto withdrawing monthly fee again and have been doing this for the past three months. I am waiting for a resolution of $413.00 of total unauthorized funds withdrawn from my bank account.

Massage Envy continues to charge my credit card every month after I have cancelled the account. They will not return your phone calls. Corporate Website has no phone number to contact stating, "best results are obtained by contacting your local office". This company is a "JOKE". Do Not do business with Massage Envy!!

I purchased $180.00 in gift cards to be used as business gifts and my own personal use. After the first use of the Gift Card, the Manager (Herah) and Owner (Aditi) at the Blossom Hill location in San Jose, California did not honor their agreements or terms of the policies. They refused to refund or Credit back my account. Basically, they got their money and then played games. When I challenged them about the situation they acted like they were Bank of America...Beware of deceptive business practices and rude, arrogant attitude. Do not patronize this location!! Bad business.

So my wife and I went for my Birthday on 11/14/2013 for a massage. We enjoyed it, they explained the options to continue and went over a monthly option to continue and we signed up. We decided that given life circumstances and the new baby, we would not want to continue the monthly service membership fees nor did we use the services as we had planned. We knew that any unused services would be lost, but the point for us is that we did not want to continue.

I was been one of their location at Imperial Beach. I have massage just one time and I don't really like the service. After have my massage all over my Back, I was having lots of pain. I called them to notified that you won't continue my contract because I was not satisfied their service at all. After one month I've found out was been charging at my debit card without my authorized. Called them to let them know that was been charging me and she said that's the payment for my 6 months contract. I told them again I won't continue my contract and I would to cancel. Customer service name is Carla. She said ok. After one month again, I found out keep continue charging me without my authorized. I called them again.... 20/20 investigate please.

Received an outstanding complimentary massage following tornado stress; agreed to one year contract; service mediocre and ineffective in dealing with muscular/skeletal issues and excessive costs when including tip "recommended". Submitted cancellation notice of intent after 11 months since retiring on fixed income; confirmed contract was cancelled and would not draft in 13th month; however, received notice from bank about overdraft and discovered it was caused by ME continuing to draft checking account. Contacted ME repeatedly for five days attempting to speak to manager, leaving messages which are still unanswered. Visited salon in person but no manager on site. Filing complaint with OKC Better Business and notifying bank to reject future drafts.

After setting an appointment, today I went to redeem a gift card at the Dallas uptown location. I presented the gift card to them upon arrival and showed them that it was for the massage and gratuity. They did not even look at it and told me to hold it until after the massage. Afterwards, they explained a "program" to me and I felt pressure to sign up, but told them I would think on it. After presenting the gift card, they told me that the prices had gone up and that I owed them $11.00. I asked if the gift card had expired. They said no. Not bringing any cash or card with me, I told them I did not have it. What a low experience this was for me. If they are trying to win a membership, how awful of an experience this is, and embarrassing for all.

My wife joined M E under similar circumstances in Escondido. When she called to cancel her membership, she was given the same story about holding off for 6 months, so she could use her remaining massages. She called to cancel because because the service was never really that great, both the massages and front desk and because she found that using other massage places, due to her extensive travel, was quiet honestly much more convenient. They told her that she had entered into a contract, not sure about the period and that the remaining months would be debited to her card if she cancelled. The last business, which is no longer in business, at least in So. Cal.

The therapists and locations differ from clinic to clinic. If you want good therapists then they're going to be busy but it still shouldn't be so difficult to get appointments at all especially when you are paying for something monthly.

After being talked into a contract (which was not explained by Massage Envy at time of signing) after a couple paid sessions with Massage Envy, I called to cancel after a busy schedule with work and parenting was impacting my ability to go in for sessions. Called to request cancelling only to be told that I either had to come in to their spa and submit a request to cancel OR I could put the account on hold for 6 mos, and reconsider cancelling/keeping at the expiration of 6 mos.

I was given a gift certificate, by a friend, at Christmas to help me relax since my son just died of cancer. My friend said it was for an hour massage, aromatherapy, sugar foot massage, and the tip was included. They stressed me out over signing up for reoccurring massages by debiting my checking account! I got a quick shoulder massage with hand sanitizer. They said I had $25 left on my gift card and how much did I want to tip the masseur? Looking back, I think they purposely didn't give me the aromatherapy aka (LOTION), so the massage guy would get the $25 left on my Gift Certificate. Please 20/20 or Dateline check it out!

I have been getting massages now for over 20 years, and my wife bought me a gift massage at a Massage Envy. We had never tried it, and she thought we'd give it a shot. The gift was for an hour massage. I made my appointment, and was threatened with being charged for the massage whether I showed up or not. This was not a good beginning to a relationship, but there it was - take it or leave it. I took it, and I showed up a half hour early just to make sure everything went smoothly.

I began seeing a massage therapist at Massage Envy March 2012. Male masseuse. Guy made inappropriate sexual remarks. Unwanted touching. Improper draping. When I reported him to the receptionist and cancelled my membership she said she knew of rumors regarding him. He had made sexual comments to her regarding her relationship with a younger man. When I met with the spa manager she tried to make excuses. Acknowledged prior complaints. Why was this guy still there? My opinion... he made money for them. He was let go only after I reported him to the state. He was found in violation and asked to give his license. Due to good representation he is still licensed. Had I not reported him I believe he would still be employed by Massage Envy. Awful experience. I will never get another massage.

I was a member of Massage Envy since 2006. It is hard to retain a decent masseuse for a long period of time. Finally I received the worst massage of my life. I finally had enough. I terminated my contract with approximately 12 per pays. Can someone tell me how I can possibly get my money back?

I really don’t know where to start… I happily joined Massage Envy in Saugus, MA back in 2012. During that year I was only able to get a massage the 1st day. They were never able to find my account. Anyways a year later, I went to a diff. location to cancel. They said they did. Then I realized that my account was still being charged throughout all of 2013! Then I complained to 3 different locations. I was told that I could not get a refund because they don’t do refunds so they did finally cancel my membership and gave me 2 months to finish using my 11-12 massages that I had paid for!!! 12 massages to which I could only use 4 because I ran out of time, and after those 2 months I was not able to use them again. Those are 8 massages they charged me for that I could not use… services that I shouldn't have been charged in the beginning because I had canceled my membership a year ago.

They are really nice until you have an issue. I was a member over a year and had no complaints. I needed to have a shoulder surgery that was going to take several months to recover from and I was unable to lay flat even to sleep for over 4 months. I called them to discuss the issue and was told by the manager that my account could not be put on hold and I had one month to use what I had already paid for if I canceled my account. There was no way I could use them and asked if I could give them to someone and was told I could only give one and that would cost me an extra $10. I was also told that if I canceled my membership and in the future wanted to come back, then I had to commit to a year and start all over again. Months later, my husband gave me a gift certificate for a massage and when I went to use it, the special price had expired and I needed to pay more.

Worst customer service. The facials are great but the front desk is straight up clueless.

After being a member for two years, I called to cancel my account because of the departure of some good therapists and my inability to find one that was good among those who remained. I also was receiving physical therapy and the massages were actually doing me some harm, according to my physical therapist. So I needed to stop the membership. When I tried to do so, the woman at Massage Envy told me not to cancel, but put the account on hold for 6 months after which Massage Envy would contact me to start it back up. She said if I did nothing after those 6 months, the account would automatically close. She said that way if one of my favorite therapists returned and my physical therapist recommended I could return to getting massages, I could go back to Massage Envy, and not have to rejoin at a higher rate. I figured I had nothing to lose.

I have been a member at the River Oaks location since 2008. I get massages every 2 weeks. The staff are always smiling and welcoming. They even offer me complimentary sugar foot scrubs for my birthday! I will say though, you must call in advance for your appointment bc they get booked up pretty quickly. But other than that, I think it's a great place and a great price!!!!

I made an appointment on Sunday, Feb. 16, 2014, for a hot stone massage on Feb. 17, 2014 (today) @ 6:30 p.m. I have been a member at Massage Envy for quite a long time and have a massage at least once a month. I went to the Massage Envy in Royal Palm Beach, Fla. for my scheduled appointment only to be told that I did NOT have an appointment for that procedure at that time. The girl at the counter said that there was another named person scheduled at 6:30 and that she could not speak to the employee that scheduled my appointment because I could not remember the name. What difference would it have made. I didn't have an appointment. She said the girl must not have locked in the appointment.

This happened when I was in a 1-year membership... I woke up the day of a massage and felt like death warmed over. I was coughing and sneezing and knew if I tried to lay face down on a massage table, my nose would be dripping the whole time. I called Massage Envy as soon as they opened that morning to reschedule. I was told they could reschedule but since I was calling with less than the required notice (I think it was 24 hours), I would be charged for the massage. I was stunned. You could tell easily that I was sick with how I sounded (I'd partly lost my voice even). I said to the woman "Okay, fine. Then don't cancel my appointment and if you are fine with my coming in there and hacking, coughing, and sneezing my germs around your entire facility, then that is what I will do." And I was prepared to do just that. She backed down and said they would "try" to rebook the masseuse and if they could, I wouldn't be charged. She said she would call and let me know. Of course I had to end up calling back because I never heard back from her, and was told, "Oh yeah, we rebooked her, you're fine not to come in." It left SUCH a bad taste in my mouth.