Massage Envy Reviews

My husband and I became members of Massage Envy, my husband in 2011, I am a member since December last year. My husband moved several times over the years and he had some credits stored up (8 sessions to be precise)... which miraculously disappeared when we came to Texas. We transferred to Corinth. Luckily one of the girls from the Flower Mound branch was able to see those 8 credits on their system. We were so happy that finally someone was able to, so we ask her to leave a note on the system in order for them show up whenever his file is open and she did (I regret that we didn't take a pic or make her print the page for evidence).

Upon canceling my contract in accordance to their interest I waited 2 months for the money to stop coming out of my account. Today once again I had $55 withdrawn from my checking account. It takes them forever to return your money.

Massage Envy recently opened in Duluth, MN in fall of 2014. They had regular live radio spots on local radio stations promoting a special deal just before Christmas. The message went something like this: "Give FREE massages for Christmas! Buy 3 Massage Gift Cards for $150, and get a FREE one for yourself. You can give 3 massages to one person, or give a free massage to 3 people, PLUS get a certificate for a free massage you can either use yourself or give away too. And the gratuities are included in each gift card!"

Due to extensive work travel, I had to freeze my account. I still had 3 HOURS of PREPAID & UNUSED services at the time of freezing my account. But, when I attempted to use 1 of those 3 hours, they told me that I could not b/c once your freeze the account, you LOSE your membership Privileges. Unbelievable!! They ripped me off… I paid for services and now I cannot use just b/c I had to freeze my account. They are essentially holding my prepaid hours ransom.

I called and made an appointment in the morning, as I woke up with a pinched nerve. They said that they had an opening at 6:30 pm and booked me with my wife's membership that she was able to gift me. So I took off from work early (I am an owner of a fast growing company that ships products around the world. Which means I work 7 days a week) and arrived at 6:10 pm as they instructed me to do so as I had paper work to fill out. I walked in and they looked up my appointment that they couldn't find.

They overcharge you a membership. They take your money and then you can't book in. They overwork the poor therapists and pay them hardly anything, why would anyone feel good going there??? Disgrace!!! Use and abuse is not professional.. It's outrageous!!!

Advertisements, website, and all store signage list times and process, but beware a 60 minute massage id's actually only about 45 minutes. The other 15 minutes id's for paperwork and dressing time. Then there are add id's that are only explained after the appointment is made. I called in and asked for a deep tissue massage. I was quoted $49.95, but that is only a base price. To get the deep massage, it is required to pay $12 more.

First, before signing up, I received different information if I need to cancel or froze the account. Then that person left the company - a month later, another person told me I need to fill up the form to froze the account. Did that, and a month later they still charge me. Very disappointed and will go to hotel spa from now on. Will not recommend to any of my airline friends.

We made appointment for couples massage, once again when we arrived we were told they could only give one massage. This is not the first time they have canceled on us, no phone call to tell us there was a problem. This was planned in advance while we were on vacation. We were total disappointed. Will not recommended or use Massage Envy ever again.

I have a medically complex 3-year old. He's been through heart surgery, countless procedures, is GTUBE fed, in and out (over 40 times) of the hospital since the day he was born, and has countless weekly doctor app'ts. I work full-time, and have another young child who is healthy and typical and wide-open. Let me say, I am not creating a "woe is me" situation -- these are just facts. A few months ago, I used a gift certificate one of my mom's wonderful friends gave me to Massage Envy for a treatment because as you can imagine, my life can be somewhat challenging day-to-day. Had my massage, which was 'ok' and attempt to check out. I felt like I was at a gym where the girl checking me out gets money for getting me to sign up for one of their "packages".

Saw several ads for free massage with a 100.00 gift card purchase. Purchased a 150.00 gift card for a Christmas gift and got the card for the free massage. The card expired on March 31. I called mid Jan and was told they were 4 weeks out on appointments. Called back in Feb, same thing. Called towards the end of March and was told at least two weeks. I asked about an extension and was told too bad I should have called earlier. I asked about the gift card refund as the card was for my daughter and she has not been able to use it, she has been getting the runaround too. They said no refunds. I will never set foot in that place again!

I had a scheduled and confirmed appointment for two services, one at 7 pm and the other at 8 pm. The esthetician came out at 7:15 to inform me she was just finishing up with a walk-in. I refused service because one of the two already paid for services would have to be cut short. While sitting in my car, being totally unproductive, the front desk calls to apologize. This apology quickly turned into a disagreement of whether the esthetician came out to me at 7:12 or 7:15!!! I absolutely couldn't believe it! Did it matter? Either way, I would of been cheated out of time I already paid for!!! This seems to be the norm, as it is not the 1st or 2nd time my service was started late. I would never again step a foot in that place if it was not for the year contract I feel I was suckered into signing. I will be looking for real professionals for my next facial and massage! This place is way too unprofessional for me!

I purchased a gift certificate for my husband to get a massage as a Christmas gift. After several months of him not wanting to use the certificate I decided to use it myself. I called and scheduled an appointment to get a facial instead. The facial was very relaxing and the tech was extremely professional. While waiting to get checked out I remember thinking that I would definitely return to get a facial every once in a while to treat myself. The store manager checked me out herself and was very pushy about selling me a yearly membership. After I tried to politely decline her demeanor completely changed and was flat out rude. The facial was relaxing but I walked out completely frustrated. I will never return for a massage or a facial. A business should treat their customers well whether they commit to a monthly basis or would like to just pop in a couple times a year.

To echo what many people have posted regarding Massage Envy's duplicitous practices, I have similarly had a terrible experience with them. When I initially signed with them I was told that there would 6 monthly charges to my credit card corresponding to a monthly 60 minute massage credit. I was told in no uncertain terms that my credit card would not be charged for further sessions beyond this, and that I had a year to use up my credits once the last one was charged. Turns out this was a complete lie. Not only did my credit card continue to get charged for monthly charges beyond the 6 month period, it took multiple phone calls to get them to stop charging further (about 2 months after I realized the situation and first asked about canceling).

I cancelled Massage Envy at least 7 months ago. Charges just showed up on my March credit card statement and it turns out they charged me in February as well. The manager was polite and offered to credit my account and email me proof of credits but refused to assure me she would take up the issue with their corporate office and gave me a useless corporate contact number.

I purchased a membership on March 18, 2015 for 6 months, I decided to go back today March 20, 2015 and use this membership! (My first visit was a gift certificate.) The receptionist tells me she recommends aromatherapy, not knowing any better, I did not realize I was being charged $10.00 for it! Now I'm satisfied with the particular masseuse for my first "free" massage, but now the sales pitch begins! I am told that I could have ** anytime I requested. Well guess what, I requested her for my second visit and all of a sudden I cannot have her. Now I am not real happy about it but I schedule with another masseuse!

Bye, bye massage envy.

I had a membership for 6 months, I was not able to use them in time, therefore I set up appointments for my husband to use 2 of them. He was not able to go to the appointments, on one I called and cancelled a day or two before the appointment, I was charged for it. The second time I called and cancelled it the morning of the appointment and I was told that I'll be charged 50 percent which I thought it was ok, however I was charged a full credit again. Then on my part I cancelled once the same day before my appointment and I thought I get charged 50 percent, however I got charged full again. That's how I lost 3 full credits when it was supposed to be one credit. Half from my late cancellation and half from my husband late cancellation. This kind of business is not going to keep customers coming back, at least me and my whole family is done with you!

Massage Envy as far as a massage is concerned it is great. However, DO NOT BOOK AN APPOINTMENT. Their cancellation policy is such that you pay full price, fifty dollars, for services NOT rendered. You cancel you pay full price, you late you pay for remainder of time. Cancel due to weather, you pay full price, cancel due to work commitment, pay full price for services not rendered. Cancel due to car accident, you pay full price for services not rendered. Long story short go it is great, BUT do not book an appointment. If you get paid $174,000 like congressman great they will be glad to take your money, however, if you are working class you can probably find other things to do with $50.00. Call around ask if they have a slot open in the next couple hours. If so fine, if not call another place. DO NOT BOOK AN APPOINTMENT.

Very frustrated. I called in February to schedule appointment before my membership was over. The employee said I had until mid-march to use up my massages. I set up appointments in march. I talked to them about the weather when they did the reminder call. They said everything is set and fine and weather wouldn't be a problem for cancellation. When we were hanging up the woman said "oh by the way you have to restart your membership or pay for these..." She said the employee was wrong and they talked to her but they won’t honor it!!! Way to wait until now and not tell me until the day of the massage!!! Horrible customer service. They made the mistake and took forever. Very inconvenient.

I was somewhat disappointed. First of all, they told me they were relatively new and I had a hard time scheduling a 'couples' massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentine's Day because I figured it would be busy but we ended up doing it on Valentines Day. We got there and everyone was nice. By the time the girls came to get us, it was 8 minutes after my appointment. Then they took time to talk to us and then left the room for us to get undressed.

A call to the spa resulted in a complete dismissal. They told me I got the service I paid for and there would be no refund or acknowledgement of negligence.

Massage Envy Monroeville, PA - Yes, I was dumb to sign their contract for a monthly massage for $59.99. The massage was great. My therapist was very knowledgeable and explained what needed to be worked on. I was very pleased with her. I made my appointments as far as their calendar will go, so they knew I was getting a massage once a month. I had an appointment on Feb 3rd 2015. The lady stated something about a cost of $39.99. I thought I was getting some discount for the month. When I checked my account, I was charged $39.99 and $59.99. I called about it and wasn't getting any answer from them about the extra charge. I had to confront them in person because I wasn't getting anywhere with them on the phone.

Brian the owner was very rude to me when I asked to cancel my membership. Jasmil offered me a facial. I asked how much it would be with my membership. Jamil stated $10.82. I get the facial & the front desk tells me it's $53.00. Jamil states it was a miscommunication. This was not a miscommunication.... it was Jasmil who gave the wrong information. She says it with a smile but is arrogant at the same time. A lot of girls at the front desk are snobby & rude.

I told my manager I felt she was being a bit pushy. I understand I could've worded it differently but my manager had been bullying my co worker and I all morning. Being a new employee, I felt I should be able to let my manager know how she was making me feel but instead she told me several times if I didn't like it I could leave.

As far as massages, they are good. But as far as the receptionist and manager at a certain San Antonio location, HORRIBLE! I called them over a week in advance and told them i needed a massage. I told them that we needed a couple massage for Friday, then the Wednesday before the massage they call saying we were confirmed for a massage Thursday. We specifically told them what day we were going and they messed that up, so we had to cancel because we don’t live in town and they couldn't reschedule because they are always booked. This is why we call ahead, because you can never get next day service. Then i call that we need a massage for two on Sunday and what happens? I call them to set up an appointment a week in advance. They say we are scheduled for me and my wife. They take down our names to make sure they get us both, then the day before they call to confirm one appointment, not two.

Hubby got me two gift cards both for 50 dollars each. Went to make an appointment. Was told there wasn't enough money on them both for one massage. Really? Walked out. Never will I go back.

My wife signed me up for a year of massages through Massage Envy in Clermont, Florida. One of the massages I received, the masseuse was very rough and I was unable to go for a couple of months but continued to pay according to my contract. I started the massages again February 06, 2015 and asked to talk to the manager about catching up on the massages owed to me. Beau, the manager, never returned my call and when I went to get a massage today, I asked him why he didn't return my call. He told me he was told not to by the owner whose name is Debbie not to return my calls. Debbie came out, started screaming at me, told me she cancelled my massage for today and asked me to leave.

We were overcharged with the time of the massage. The massage started 12:50 to 1:55, this is only 65 minute massage. They charged us 90 minutes (1 1/2 hour). Not a good way to treat customers .

I joined about a year ago. My very first appointment I scheduled was cancelled by Massage Envy less than two hours before I was scheduled for my massage. The person scheduled for me was ill and they were unable to find a replacement. Well, as you probably know, same day appointments are pretty much not available, I had scheduled this days maybe a week or even more in advance. Did I receive any compensation for my inconvenience? Uh, no.

My husband and I were loyal members for NINE years at this Massage Envy. In May of 2014, husband Hand Carried a letter to cancel said memberships. It has been 10 months and they are still calling and sending bills. I have talked to numerous employees at this location and today we visited them in person. Still they will not cancel and leave us alone. Beware. According to the contract the easiest way to cancel is Upon Death. Read the fine print before ever even considering this chain. Apparently good customers are not wanted here. The lack of professionalism and customer concern is zero.

I requested an online appointment for only an hour only. However when Massage Envy of Greystone Birmingham, Alabama called to setup an appointment, he said he didn't have the time requested 3:00 pm but had a 3:30 pm. I said, "Great I can do 3:30 pm, fine book me for an hour message." He said, "Oh you have to book an 1-1/2 since that is the slot for that message therapist." I said I only want a hour not 1-1/2 hours, he said he couldn't do that since he only had an opening for 1-1/2 hour. WTH!!!! He just wanted to sell a 1-1/2 spot not accommodate the customer. Bad for business, I will let everyone know even on FB too!!! It's just crazy business practice. I don't care if your girl has to sit around for a 1/2 hour, she can do another session of another kind???

I was given a gift card from a friend as a birthday gift. Upon check out I was told the card couldn't be used because they couldn't find it in their system. The card was purchased out of state. I was told I needed to obtain a copy of the receipt for the purchase. This was my first and last visit to massage envy and it's a shame because the massage was very nice.

I've been a member over a year and I asked to freeze my account for the next 6 months but the location I signed the contract kept telling me that is not where I signed the membership and I have to go to Arden location which is about 22 miles from where I live. I don't understand why I would go that far while there are two locations 3 mins away from my house. They don't seem to have their stuff together...it was a hassle going back and forth with the phone calls so I went there in person and asked to freeze my account but they are still charging my account. I called and asked for the manager to assist me but the manager was worst that the front desk agents. I would not join again - will not recommend anyone. Their price is not even that affordable. You can find many other locations in town that offers great service and cheaper price. First timers, don't get caught up by the first time customer's special offer. That's how they got me.

Was unwise enough to sign up as a member thinking that I'd be saving some money through membership. But getting an appointment in the same day, or a convenient time on the following day, is next to impossible. These people are so overbooked that customers need to book appointments days in advance. It seems to me that the only way to be able to get "plugged in" to a session is to be a regular (routine) customer who gets massages for the heck of it on a scheduled basis.

When you're hired you have to give them your registration to hang on the wall. Which prevents you from being able to discreetly finding another job. I was in a bad car accident - totaled my car. The spa refused to let me take time off because the clients had booked three weeks out. Then they booked another person last minute for an hour and a half. So I was completely booked when I should not have been working at all. I got complications with my wrist pain and ended up taking over a month off. I blame the accident on them too. I offered to work the night shift until they found someone else. Once you're there they refuse to switch you because people keep rebooking. Then I worked a 10 hour shift the next day and I started to fall asleep at the wheel. You have to keep an eye on your checks bc they don't always pay you what you are owed.

Terrible experience with front desk. Receptionists at the front desk are absolutely inefficient and rude. I am a member. Whenever I call to book an appointment, I am put on long hold, spoken to rudely, was even told by someone called 'Shantae' that she is super busy to take my call and phone will automatically hang up after sometime, I will have to call back. I never get an appointment at a slot I request for.

The Colonial Heights location wouldn't try to correct the situation. I purchased 2 gift cards from this location on 2/14/2014. These gift cards were for a 1hr massage and 1hr facial. My mother and I decided we wanted to use them Saturday 1/10/2015 for her birthday. So I called the same location "Colonial Heights" that I purchased the gift cards to make reservations. Now mind you at the time I didn't feel like it was necessary to take the young lady's name down. I stated what we had in mind for the date to come in and that we have gift cards for the both of us. She informed me while my mom was sitting with me and listening to the conversation that they were fully booked through the 31st of January. I was shocked and said really?!?!

I contacted them about a credit card change and when I discovered it had not been changed, I was 4 months behind in payment. No one contacted me. So now they are holding the 8 massages I've already paid for-- hostage unless I let them update my card and charge the 200.00 to the card. I'm terminating my membership as well as my boyfriend, both my parents and 2 separate aunts. They will not bend policy even if the mistake was theirs.

Signed up for membership Jan 2014. Service was marginal at best. Started going more frequently. After a few months once again, my favorite masseuse is leaving. That's the 2nd masseuse in a 3 month period. Getting frustrated, I just stop making appointments. Will not renew membership in 2015.

Just finished my one year @ JC, NJ. Hated it. Never could find parking so I use another location which was so much better. Always had problem when I gifted to family member and friends. They said they would be transferring but when the date came there was always a problem. Toward the end of my membership I had accumulated 5 months worth of and then I find out you cannot use more than once a month. I lost my mind, asked for a manager. She extended the date with the same month for me but I couldn't give away. It was just insane. I love the facials and massages but do not like their policies. Basically it's a ripoff and they do not treat a valued customer after making paying for a year. It about making the money, and no CSR ethics at all. After reading so many unhappy comments I will not be returning. It's a shame.. maybe they wake up and make some changes. Other than an extra $10 more a month.

Well for starters, this was my first time in the place. I filled out their questionnaire asking what areas I wanted the girl to focus on. I circled it, got the total opposite done. I walk out half asleep, they sell me their BS about how great their membership is and like a half asleep idiot, and I signed up. The next day, I wanted to cancel due to the hundreds of BAD reviews from all over the nation about this ** establishment. Of course they didn't allow me to cancel without a doctor's note. I'm pregnant so I got a doctor's note, walked in with it to cancel and the girl says, "Okay you're all cancelled in our system". I'm thinking to myself this chick must be stupid if she thinks I'm going to walk out without documentation confirming it was cancelled.

Membership ended in approximately Aug. I am still being charged monthly fee. I verbally informed them I would not rejoin. Was told should have filled out form. No Form on site, none in my agreement. Told I had unused massages, friends could use, no charge mentioned, but wanted to charge her $10.00 transfer fee.

I originally opened my membership in Fredericksburg, VA. I have had nothing but problems as far as me coming in before the payment is drawn out of my account. Not only was I paying with a credit card before the date it was also drawn out the account. I moved to NYC and I had forfeit a full hour massage on several occasions because I had to constantly have to go back and forth with contacting VA to appease Brooklyn. Now, I was told that I would get two half hours for my mother in Oct 2014. Due to both her and my sister not making it there on time due to an accident, till date I have gotten nothing but run around. Your prompt attention to this matter will be greatly appreciated.

A friend wanted to give me one of her massage sessions. I was grateful to her but very disappointed with the service. Even with a 'free' massage they wanted a credit card to have on file. There was a problem with the appointment and instead of trying to work with the situation they quickly charged a credit card (because they couldn't remove the charge) and a "free massage" cost me nearly a hundred dollars! Their service feels like a McDonald's, lacking in professionalism, concerned only with their payment and uncaring of their customer satisfaction as long as they got paid. Also, gratuity 'suggestion' was on a very large card in the massage area that was supposed to what?...make you feel relaxed? I will certainly not suggest this to anyone.

In reviewing my credit card statement, I discovered that I was billed for services that I did not authorize. When I called my local spa to discuss this matter I was told that I signed a contract which stated that my credit card would be charged on a monthly basis until I cancelled the services. To the contrary, upon my initial visit to Massage Envy, I explained to the staff that I did not want to obligate myself to a contract. A staff member then stated that I could try the services out for six months on a trial basis. I agreed to the trial basis and paid for the six months of services at that time. I was led to believe that after the six month trial I would not be obligated to any further sessions. To learn that I was being charged monthly for services beyond the trial basis was very upsetting to say the least. I feel that I was deliberately mislead by the staff of Massage Envy and I feel that their practices are unethical.

After receiving a coupon, I visited Message Envy in Marlboro, New Jersey. I inquired about purchasing a message for my Husband. At that point, I was informed that a message gift card could only be purchased for no less than $75.00. I was then told that a message would cost $99.00. After a conversation with the advisor, I was totally confused. The bottom line was that there was no $49.00 message, and that my husband could add to the $75.00 gift card, to bring it up to the purchase price of $99.00. Message Envy is a scam! Someone needs to shut them down!

I wanted to purchase two $50.00 gift cards for Christmas gifts. When I asked for two gift cards, I was immediately bombarded with a million questions about the persons I was buying them for. I told them they didn't need to know that information in order for me to purchase gift cards. When I refused to give them the names of the ladies I was going to buy the cards for they then started to ask me a million questions about myself. Why??? Why do they need to know anything except that my credit card is valid? I resent the fact that I needed to give out information about people that might not want that information known. Why do I have to be interviewed in order to spend my money? All I wanted to do was to spend my $100.00 and go on with my day. But because of "tracking" purposes this location in Midlothian, VA lost not only $100.00 but my request for a year package from my fiance for Christmas. I WILL NEVER spend my money there again!

My chiropractor recommended getting a massage each month, so I signed up with a very friendly young woman at ME who told me I could use my 12 massages (plus one free that day) whenever I wanted - that there was no expiration date. In other words, I could accumulate massage sessions and was not limited to having them within 12 months. However, after I had paid over $600, I was told that I could not use the 6 massages I had accumulated because my "12-month period" was over! After wasting an hour over the phone and another hour in person, they grudgingly told me I could use the 4 massages (they had not kept accurate records, so I lost two), but that I had to do this within one month!! Of course, I did not have time to do this.

I joined and signed a monthly contract in 2010. I did not go every month so I had several (as in 6-8) massages built up at any given time. My contract expired and I was switched to a month to month payment. As I only went every few months, I called in September 2012 to book an appt and was informed my membership was cancelled for nonpayment and I had lost my 6-8 massages that were built up in my account. I spent a lot of time going back and forth on the phone with the manager Christina as I had not been notified of this. Her response was that my credit card on file had expired and they had attempted to contact me via mail. I never received mail from them despite the fact that I had forwarded my mail from the home I previously lived in (7 miles from my new home) and my ex husband lived at my forward address and had given me any mail that slipped through the cracks. After several phone calls back and forth, Christina offered to reinstate my membership with a new card on file and give back my owed massages that I had in the account. I declined as I had a bad taste in my mouth and had heard numerous complaints from various neighbors, friends and colleges about similar issues, as well as reading several online.

After have ongoing difficulties getting appointments (they managed to fit me in 5 times over 12 months) I requested that my subscription not be renewed. They refused an email or regular mail message to cancel the ongoing charges. Instead they require me to come in and fill out their form. Even though they have just charged me for the next month, they plan to charge me another month on top. Fine print of an atrocious contract they were all too intent on breezing over to get a signature on. Buyer beware indeed.

How is it possible when someone gives you 6 massages as a prepaid gift, they can expire. Well they do at Massage Envy. Please be cautious! I would have thought it illegal but apparently they get round it.

I recently transferred one of my massages (I had 4.5 hours accumulated) to my son. I scheduled him for a 90-minute. I was "charged" two transfer fees and 2.0 hours of massage. When I asked why they took two hours of massage for a 90-minute massage they replied, "That's what the therapist put in." I said I scheduled 90 minutes. They confirmed that I scheduled 90 minutes. They stood by their need to take two hours. They also stood by their need for transfer fees. I cancelled my membership at that time. They reminded me that I would be paying again before my obligation was done. Also, I had to ask for a photocopy of my cancellation paperwork which they photocopied but with an angry attitude. I would never recommend a membership to Massage Envy.

I submitted a letter 30 days prior to the expiration of my contract with Massage Envy, so I would not continue to be charged the monthly $59 fee. I am being reimbursed for my monthly massages through a medical trust. I got credit for reimbursement to the tune of $39 for supposedly my last payment, even though my Mastercard was charged $59.99 for the last payment. It appears $20.99 must somehow benefit the owners. My issue is with the corporate management of Massage Envy in the Phoenix Metropolitan area (specifically the business on South Market Street in Gilbert). The therapist I had was excellent!

I was charged beyond the time I agreed to. When I officially cancelled my membership, I lost the credit for 10 massages I had not used. No one ever told me I had to come in to officially cancel my membership, so it kept running, and it kept being charged. I had told them months before the membership expired that I did not want it, but at no time was I advised I needed to fill out a form. When I did officially cancel, I was not informed that I would lose my credits for 10 massages. Of course, they say it was in the contract. When I stand right in front of someone, and they do not mention the important parts of the agreement, that is wrong. I am out $500+ with no recourse. No reputable business does that.

I was a member at Massage Envy for the monthly massage. I had a massage done on 3/20/14. Several days later, my legs became unbearably itchy. Then I noticed several red patches on the front of my legs. I went to the pharmacy and they said I had ringworm. I live alone, have no pets, no significant other; in other words, no one touched my legs except the massage therapist. I called Massage Envy @ Dr. Phillips in Orlando, FL. I spoke with a supervisor and asked if I should see a doctor. She said the pharmacist diagnosis was sufficient. I used the antifungals and thoroughly cleaned my sheets and towels. F.Y.I.--ringworm is not that easy to get rid of.

The Massage Envy Class Action Lawsuit is Hahn v. Massage Envy Franchising, LLC et al., Case No. 3:12-cv-00153 in the U.S. District Court for the Southern District of California. Just want to let all those who were wronged by ME about this class action lawsuit. You're not alone. I too am having an issue with ME particularly with their cancellation policy. They will go down in history as a name you cannot trust. ME gives legitimate massage businesses a bad name. I would never use this company for any services. Quite frankly, there are too many other wonderful spas and independent therapists that offer great service and professionalism within their business practices. The founder of this company was once quoted as saying, "the secret to franchising is the expectation of the brand." I find this as particularly amusing in light of all the similar complaints against this company and the mention class action suit.

I went to Massage Envy because my Close friend said she went there and they have a first time experience Price. I was thrilled, paid cash, didn't want any mishaps & proceeded to Leave. The therapist asked if I would like to set an appointment and I said no. I can just call when I need another massage. Then as I was checking out, the young girl asked if I wanted to become a member. I said, “What does it entail? What are the benefits?” She said, “You can come in to pay the $59 each time month to month & it takes the place of your 1 month massage.” I said specifically what if I want to cancel, because this my first time & I don't know how long I want to continue. She said, “That's fine as long as you cancel BEFORE your next Month.”

I signed a contract back in July, then had an emergency where I wasn't going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later, I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they couldn't freeze my account because I hadn't made a payment. She also claimed they had called me numerous times, but I checked my call log and only had one missed call from them that I never realized was from them! Now they refuse to cancel my account or work with me to pay off the balance. Terrible service and incredibly rude management. Never go to the Hudson, Wi location!!!

I have metastatic cancer that spread to my spine, and Massage Envy will not give me a massage and they will not allow me to break my contract. So they continue to debit my account. Their recommendation is that I gift my massages. I have accumulated 9 massages and if I do not renew they will eliminate the massages that I have been unable to use. They are thieves. I would not recommend. You can obtain massages at salons for a similar price as needed.

I was given a gift to the spa. The massage was good. I was asked to join the membership with the understanding I had a 3-day cancellation grace period. Because of my unstable job, I needed to go home and evaluate finances before a firm commitment. I decided to cancel the membership during the grace period. I called, sent an email and hand-delivered a copy of the cancellation email in person to the location. Today, I checked my bank account and discovered Massage Envy drafted the membership fee from my account. When I called the location, I was told my file did NOT show a membership cancellation and the manager was out of the office and then the manager was on a conference call.

I want to tell everyone TO NEVER EVER APPLY FOR A JOB AT MASSAGE ENVY. I know this only happened at one place, but who knows? Maybe it happens elsewhere too. No matter how much you need a job, do NOT let these idiots screw you over. (Of course all of my contact info is fake because I don't want issues.) So, after the first day of applying online, I got an interview! Which is great because I really needed a job. (This was for a sales associate position.) Everything went great, I was given a script to go by which was (no exaggeration) A PAGE LONG with tiny text. I have good memorization skills, I've learned two different languages besides English so no problem. I memorized and came back the day after next. I got the job! I was so excited although I messed up (a lot) on reciting it back because I was nervous.

I just got cancelled for the THIRD time in less than THREE months! I like the "therapist" I've seen (seen a couple different ones), but they are just not reliable! Last year I had a car accident and wasn't able to make my appointment and they still charged me for the missed appointment... This charge was congruent with what it said in my contract, so I sucked that one up. BUT... On May 25, about 2 hours before my appointment I got a call. "** is having car trouble and won't be able to be here for your appointment." After I ranted for a few minutes, I finally got them to agree to comp me by adding 30 minutes to my account - whoopiee... at least they "gave" me something for my trouble. I felt like cancelling, but I decided to reschedule since I THOUGHT they were trying to accommodate me.

My husband and I occasionally went to Massage Envy (once every 6 months) or so and one time we went and were talked into getting the membership. By talked in, I mean that they offered to sign us up. I said, "No, we wouldn't be able to afford to go soon", as we were buying another car and a house. They said no problem we could cancel at ANY time. Seemed like a good deal. So we signed up.

I have the same problem as other writers. Massage Envy continues to charge my account after I have cancelled my membership and confirmed it was closed. I was told my account would not be charged after a certain date. I discovered they are still charging my account automatically. I have called their Brea office and each time I spoke with David, Jessica or other employees, they refused to let me speak with a manager. I get the runaround. I am very surprised this company is getting away with this type of fraud. I cancelled my membership because they were billing me in ways that was very difficult to understand. Multiple billing totals on different dates. Very hard to make sense of. Save yourself the problems. Stay away from Massage Envy.

After signing up for my membership on 9/21/2013 at Hulen Street location, Fort Worth, TX I was told that I couldn't request a specific masseuse but would have to take the next masseuse on rotation. I said I would prefer ** each time and the girl at the front desk said that was not possible. I told her I didn't like that policy and again in booking with ** each and every time and that I would do that in advance. She said that wasn't possible. It was late so I left but said I would call the next day and speak with the manager. I called the next day a left a message for the manager to call me back after relaying the details of my call to the lady who answered the phone. I received NO phone call back from the Manager at the Hulen location.

My contract expired 3/31/14. Vendor - massage envy agrees Vendor has my credit card # on file for myself and another client. Vendor believes credit card company issued same # to 2 clients. This isn't possible, the only extra charges on my card are from Massage Envy. Vendor is still waiting (2 weeks) already for the other client to return calls. I believe vendor typed in # twice or there is foul play. Vendor doesn't want to give up revenue to credit my account until they have new #. This is criminal and unprofessional. Location. Scarsdale, NY. I wouldn't go there. Staff can't be trusted.

Massage Envy is still continuing to auto withdraw monthly fee from my bank account post-cancellation of my account in June 2013. After several disputes by October of 2013, they stopped but issued no refund of previous post-cancellation monthly fees. In April of 2014, six months later, Massage Envy began auto withdrawing monthly fee again and have been doing this for the past three months. I am waiting for a resolution of $413.00 of total unauthorized funds withdrawn from my bank account.

Massage Envy continues to charge my credit card every month after I have cancelled the account. They will not return your phone calls. Corporate Website has no phone number to contact stating, "best results are obtained by contacting your local office". This company is a "JOKE". Do Not do business with Massage Envy!!

I purchased $180.00 in gift cards to be used as business gifts and my own personal use. After the first use of the Gift Card, the Manager (Herah) and Owner (Aditi) at the Blossom Hill location in San Jose, California did not honor their agreements or terms of the policies. They refused to refund or Credit back my account. Basically, they got their money and then played games. When I challenged them about the situation they acted like they were Bank of America...Beware of deceptive business practices and rude, arrogant attitude. Do not patronize this location!! Bad business.

So my wife and I went for my Birthday on 11/14/2013 for a massage. We enjoyed it, they explained the options to continue and went over a monthly option to continue and we signed up. We decided that given life circumstances and the new baby, we would not want to continue the monthly service membership fees nor did we use the services as we had planned. We knew that any unused services would be lost, but the point for us is that we did not want to continue.

I was been one of their location at Imperial Beach. I have massage just one time and I don't really like the service. After have my massage all over my Back, I was having lots of pain. I called them to notified that you won't continue my contract because I was not satisfied their service at all. After one month I've found out was been charging at my debit card without my authorized. Called them to let them know that was been charging me and she said that's the payment for my 6 months contract. I told them again I won't continue my contract and I would to cancel. Customer service name is Carla. She said ok. After one month again, I found out keep continue charging me without my authorized. I called them again.... 20/20 investigate please.

Received an outstanding complimentary massage following tornado stress; agreed to one year contract; service mediocre and ineffective in dealing with muscular/skeletal issues and excessive costs when including tip "recommended". Submitted cancellation notice of intent after 11 months since retiring on fixed income; confirmed contract was cancelled and would not draft in 13th month; however, received notice from bank about overdraft and discovered it was caused by ME continuing to draft checking account. Contacted ME repeatedly for five days attempting to speak to manager, leaving messages which are still unanswered. Visited salon in person but no manager on site. Filing complaint with OKC Better Business and notifying bank to reject future drafts.

After setting an appointment, today I went to redeem a gift card at the Dallas uptown location. I presented the gift card to them upon arrival and showed them that it was for the massage and gratuity. They did not even look at it and told me to hold it until after the massage. Afterwards, they explained a "program" to me and I felt pressure to sign up, but told them I would think on it. After presenting the gift card, they told me that the prices had gone up and that I owed them $11.00. I asked if the gift card had expired. They said no. Not bringing any cash or card with me, I told them I did not have it. What a low experience this was for me. If they are trying to win a membership, how awful of an experience this is, and embarrassing for all.

My wife joined M E under similar circumstances in Escondido. When she called to cancel her membership, she was given the same story about holding off for 6 months, so she could use her remaining massages. She called to cancel because because the service was never really that great, both the massages and front desk and because she found that using other massage places, due to her extensive travel, was quiet honestly much more convenient. They told her that she had entered into a contract, not sure about the period and that the remaining months would be debited to her card if she cancelled. The last business, which is no longer in business, at least in So. Cal.

The therapists and locations differ from clinic to clinic. If you want good therapists then they're going to be busy but it still shouldn't be so difficult to get appointments at all especially when you are paying for something monthly.

After being talked into a contract (which was not explained by Massage Envy at time of signing) after a couple paid sessions with Massage Envy, I called to cancel after a busy schedule with work and parenting was impacting my ability to go in for sessions. Called to request cancelling only to be told that I either had to come in to their spa and submit a request to cancel OR I could put the account on hold for 6 mos, and reconsider cancelling/keeping at the expiration of 6 mos.

I was given a gift certificate, by a friend, at Christmas to help me relax since my son just died of cancer. My friend said it was for an hour massage, aromatherapy, sugar foot massage, and the tip was included. They stressed me out over signing up for reoccurring massages by debiting my checking account! I got a quick shoulder massage with hand sanitizer. They said I had $25 left on my gift card and how much did I want to tip the masseur? Looking back, I think they purposely didn't give me the aromatherapy aka (LOTION), so the massage guy would get the $25 left on my Gift Certificate. Please 20/20 or Dateline check it out!

I have been getting massages now for over 20 years, and my wife bought me a gift massage at a Massage Envy. We had never tried it, and she thought we'd give it a shot. The gift was for an hour massage. I made my appointment, and was threatened with being charged for the massage whether I showed up or not. This was not a good beginning to a relationship, but there it was - take it or leave it. I took it, and I showed up a half hour early just to make sure everything went smoothly.

I began seeing a massage therapist at Massage Envy March 2012. Male masseuse. Guy made inappropriate sexual remarks. Unwanted touching. Improper draping. When I reported him to the receptionist and cancelled my membership she said she knew of rumors regarding him. He had made sexual comments to her regarding her relationship with a younger man. When I met with the spa manager she tried to make excuses. Acknowledged prior complaints. Why was this guy still there? My opinion... he made money for them. He was let go only after I reported him to the state. He was found in violation and asked to give his license. Due to good representation he is still licensed. Had I not reported him I believe he would still be employed by Massage Envy. Awful experience. I will never get another massage.

I was a member of Massage Envy since 2006. It is hard to retain a decent masseuse for a long period of time. Finally I received the worst massage of my life. I finally had enough. I terminated my contract with approximately 12 per pays. Can someone tell me how I can possibly get my money back?

I really don’t know where to start… I happily joined Massage Envy in Saugus, MA back in 2012. During that year I was only able to get a massage the 1st day. They were never able to find my account. Anyways a year later, I went to a diff. location to cancel. They said they did. Then I realized that my account was still being charged throughout all of 2013! Then I complained to 3 different locations. I was told that I could not get a refund because they don’t do refunds so they did finally cancel my membership and gave me 2 months to finish using my 11-12 massages that I had paid for!!! 12 massages to which I could only use 4 because I ran out of time, and after those 2 months I was not able to use them again. Those are 8 massages they charged me for that I could not use… services that I shouldn't have been charged in the beginning because I had canceled my membership a year ago.

They are really nice until you have an issue. I was a member over a year and had no complaints. I needed to have a shoulder surgery that was going to take several months to recover from and I was unable to lay flat even to sleep for over 4 months. I called them to discuss the issue and was told by the manager that my account could not be put on hold and I had one month to use what I had already paid for if I canceled my account. There was no way I could use them and asked if I could give them to someone and was told I could only give one and that would cost me an extra $10. I was also told that if I canceled my membership and in the future wanted to come back, then I had to commit to a year and start all over again. Months later, my husband gave me a gift certificate for a massage and when I went to use it, the special price had expired and I needed to pay more.

Worst customer service. The facials are great but the front desk is straight up clueless.

After being a member for two years, I called to cancel my account because of the departure of some good therapists and my inability to find one that was good among those who remained. I also was receiving physical therapy and the massages were actually doing me some harm, according to my physical therapist. So I needed to stop the membership. When I tried to do so, the woman at Massage Envy told me not to cancel, but put the account on hold for 6 months after which Massage Envy would contact me to start it back up. She said if I did nothing after those 6 months, the account would automatically close. She said that way if one of my favorite therapists returned and my physical therapist recommended I could return to getting massages, I could go back to Massage Envy, and not have to rejoin at a higher rate. I figured I had nothing to lose.

I have been a member at the River Oaks location since 2008. I get massages every 2 weeks. The staff are always smiling and welcoming. They even offer me complimentary sugar foot scrubs for my birthday! I will say though, you must call in advance for your appointment bc they get booked up pretty quickly. But other than that, I think it's a great place and a great price!!!!

I made an appointment on Sunday, Feb. 16, 2014, for a hot stone massage on Feb. 17, 2014 (today) @ 6:30 p.m. I have been a member at Massage Envy for quite a long time and have a massage at least once a month. I went to the Massage Envy in Royal Palm Beach, Fla. for my scheduled appointment only to be told that I did NOT have an appointment for that procedure at that time. The girl at the counter said that there was another named person scheduled at 6:30 and that she could not speak to the employee that scheduled my appointment because I could not remember the name. What difference would it have made. I didn't have an appointment. She said the girl must not have locked in the appointment.

This happened when I was in a 1-year membership... I woke up the day of a massage and felt like death warmed over. I was coughing and sneezing and knew if I tried to lay face down on a massage table, my nose would be dripping the whole time. I called Massage Envy as soon as they opened that morning to reschedule. I was told they could reschedule but since I was calling with less than the required notice (I think it was 24 hours), I would be charged for the massage. I was stunned. You could tell easily that I was sick with how I sounded (I'd partly lost my voice even). I said to the woman "Okay, fine. Then don't cancel my appointment and if you are fine with my coming in there and hacking, coughing, and sneezing my germs around your entire facility, then that is what I will do." And I was prepared to do just that. She backed down and said they would "try" to rebook the masseuse and if they could, I wouldn't be charged. She said she would call and let me know. Of course I had to end up calling back because I never heard back from her, and was told, "Oh yeah, we rebooked her, you're fine not to come in." It left SUCH a bad taste in my mouth.

I was told by manager I was in a 12 month contract which at purchase was told I was pay as you go. I am a salesman and never lie to a customer. It's ridiculous than I find out they charged me for Dec twice. At that time they breached the contract. How companies can do this is outrageous. I will never give a company my social security ever again.

Do not use Mansfield Texas Envy massage location. I have been a customer at Massage Envy for over a year. I got confused with my appointment date and I was charged for it. I called to let them know and neither management or franchise owners did anything to solve my problem. I told them today is my birthday and they still didn't care about helping me solve my issue. Do not use them!!

My husband went this evening to buy the advertised $49.95 massage gift card. When he came home, he told me it cost him $75.00! Explanation: Tax and gratuity. Never in my life have I paid a 40% gratuity, especially before the service is rendered. They explained he wouldn't want our daughter-in-law to be embarrassed into having to cover it. This is a perfect case of false advertising. And after reading ALL of the MANY other complaints about this company, I am so sorry I bothered to make this purchase. I'm sending her there to relax, not get aggravated.

I had to give up my messages for medical reasons & I was told that an exception would be made to cancel it or transfer the remaining to my daughter. So I felt bad and let them finish my contract. But on the last month I had 5 messages left and all of a sudden I was told that there are no exceptions made, & that I had to pay $10.00 transfer fee per message, & that I could only transfer per person, and then they gave me all this other stuff. So I told them had they told me that when I first called I would have just cancelled my membership instead of letting them charge an additional 5 months.

I was tricked and ripped off. Please call at ** to form a suit.

I am one of the customers who would not recommend to take Massage Envy membership or refer a friend. I really had a terrible experience. A year or little over a year, I opted 6 months membership. During the contract, I choose to cancel the membership after 6 months. Guess what, they keep charging my bank after 6 months, which I am not aware of. One day, I noticed in my account and called them. They said I should have called Massage Envy to cancel. I accumulate unused sessions. I canceled my membership and I had a month or so to use those. How can I opt to use so many in a month? They are expensive.

I would have to agree with the multiple complaints registered against Massage Envy. Their membership program is a ploy to continue to collect fees from you without a commitment from them to deliver their service. I too got caught unable to use my prepaid massages in time to the tune of over $500 and they wouldn't allow me to receive the services I paid for in advance. If you don't keep paying a membership fee, you can't use the massages that had accrued and been paid for. I don't understand how this company stays in business with such a program that collects money and then refuses to deliver the service.

In February of this year, 2013, I bought a $100 gift card for my wife for a 1 1/2 massage incl. tip. She has been sickly most of this year and is just now ready to use the card. Upon trying to make an appt., the receptionist told her she had to give her a credit card number to hold the appt. The problem is that if you miss your appt., i.e., death in family for instance, they charge the $100 to your credit card as well as keep the already paid $100 gift card. That's a 100% mark-up. They are located on Market Place Blvd. in Cumming, GA. They do not refund the gift card money and mostly have a male named Fred working the afternoon. My wife would prefer a female and was told she could walk in at 8 or 9 am to see if there was an opening and not have to use the credit card. My problem is after they hold your credit card for the appt., they also hold it in their system which could be accessed by anyone working there. They are not BBB Accredited and have 2 complaints resulting in a score of "F" for failing to respond to the BBB. What are they hiding there at MASSAGE ENVY? We are filing a complaint with the Gov-GA Consumer Affairs as well as contacting Clark Howard for now.

The Frank Lloyd Wright store in Scottsdale, Arizona has a non-licensed employee providing facials, and accused me of spreading MRSA to Mesa Store customers. What else needs to be said? Seriously?

I cancelled my membership with Massage Envy. First person I had talked to was helpful but must not have done a complete job because now, they are still trying to charge me monthly membership fees. None of the Massage Envy location has any connection with each other. So if you start your membership at a location and move 200 miles away, you must still cancel any membership with them at the location where first established. The whole purpose of a massage is to relax and relieve stress. They cause nothing but stress. Company is a joke. It is easier and cheaper to just go to a non-membership massage parlor.

Massage Envy refuses to allow me as a customer to use my 12 prepays while my account is paused. They have a tremendous amount of policies preventing me as a client to use the service that I have paid for unless I give them a new credit card and allow more charges to take place. My issue is simple, I'm not being allowed to use the service that I have paid for. In other words, they are refusing to deliver the service they promised unless I give them more money and/or adhere to all of their policies which all equate to extracting more money from me. I have asked to merely pause my account so no further charges take place and to allow me to use the service that I have already paid for during that time.

Bait and switch - At the first visit they make you feel in heaven. They brainwashed me to get into a contract for 12 months. For personal reasons, having a mentally handicap child I see myself in the need to use this money for therapies instead. I have never received services under this contract and I am not planning to. They do not cooperate as far what I need to do to terminate this contract. They are unfair and they are causing me a lot of stress to add to my current situation. I received phone calls which cause my blood pressure to rise. The former manager said she would do something about it, now she is gone. The new manager would not offer info or help of any kind. They just want the clients’ money, they care less for wellness! They do not even provide a headquarters' phone number or names! This says a lot about true honest business!

Due to surgery, I was unable to appear in person as required by contract to cancel in writing. The store continued to bill me per the fine print of the contract even though the contract was explained that I would only be billed for six months. To date, they have billed me 11 times.

Due to recent death of my wife's parents, who passed away within four months apart, and me being a truck driver and hard to schedule appointments, at the end of my one-year contract, I decided to cancel membership with Massage Envy. They insisted that I continue month to month and continued deducting $59 per month. I insisted that I will rejoin once I am ready to rejoin another membership. Membership did not end verbally as I thought. I had an end membership in writing and faxed cancellation on 5/7/12. It was a hassle trying to fax that notice but finally, the manager confirmed cancellation but I have to use the five massages by 6/6/12. If I was able to use them then, what makes them think I can use them in such a short period of time? I would like for them to allow me to use the five massages in a two-month term or refund my money.

I am a long time member. Due to some recent life changes, I now have five massages paid for but not received. When I called to cancel my membership, I was told that if I did so, I would automatically lose the ability to use these credits. I have paid nearly $250 for unused massages, but either have to give them up or am forced into continuing with the monthly debits to my bank account. This is a horrible policy. I am either forced to continue paying for services I couldn't use, or give up services for which I had already paid. That means that once I do cancel, then I will never re-join and I will also tell everyone I know not to become a member.

Company uses bait and switch tactics to get your business. They tell you that they have an introductory price for your first visit, then after the massage is over, they charge full price. They are not very honest with potential clients and make all sorts of excuses after service is provided to not give the discount provided. I was told it must have been a training issue, their computer won't allow them to make changes, etc. They make no effort to rectify the situation and basically treat you like scum. Their manager, Anika, is the least helpful person to ever have a job. Stay away from this business!

The massage service does not work when I try to chat with my friend.

Massage Envy is completely screwing me over. I had an account with them in 2007/2008 and more than fulfilled the 1 year contract. Cancelling the account had proven to be a very huge undertaking as many phone calls were made and very few were returned to me. But in late 2009 or early 2010, I had spoken to a Manager at the Folsom, Empire Ranch location and was assured that everything was taken care of. They said my account was cancelled and that I did not owe them anything.

I signed up for a membership at the Arizona Tatum massage office. I was told that it was a month by month membership by the person signing me up for this membership at the time of sign up in July. I was told, at that time, that I could quit at any time with a 30 day written notice to the Massage Envy clinic at which my membership originated.

They will not let me cancel my membership until I give them another credit card on file to charge me another month of membership dues. I asked her to mail me a cancellation for my membership and she refused unless I gave her a credit card on file. If I don't give them another credit card on file for them to charge me for another month (which I cannot afford and I haven't used my massage for last month even), I will have to pay for another month because I have to give thirty days notice.

I went for a massage at Massage Envy as they had an introductory massage for $59. After my massage, the receptionist told me about the membership option they had. She explained that I would pay a monthly membership fee of $59 and this would entitle me to one massage per month, and I could upgrade to a facial for $10 more.

They have created this membership contract that lasts one. Each month, they charged my credit card $60 membership fee, plus for each 50-min. massage, they charged $50. In March, I called the salon and spoke with the rep who told me that I still have two sessions left to use. So I made an appointment for a 50-min. massage. My husband heard my conversation and said that he also has a 3-month membership and could use a massage (he had paid $177 for three months). I booked him at the same date/time as mine.

I am complaining about poor customer service at the Stockbridge, GA Massage Envy office and the Corporate headquarters. I have been a member for the past year and due to my recent layoff, was not able to renew my membership. On my last visit on 8/20/08, before I left, I asked the girl at the counter how long I had to use my last prepaid massage and she said I had thru the end of September to use it. When I called them in September to make an appointment, they told me my last prepaid had expired on 8/30/08. I told the office manager, Jessica, what happened and that I was given incorrect information and she said she couldn't help me. I then spoke with the administrator Jess, who also basically told me "Too bad, you can't get your last massage even though you paid for it." I then asked to speak to the owner. She said he had too many things going on and that they were not allowed to give out his contact info and that he would call me. Well it has been 3 weeks and still no call from him. I also wrote the main office about my complaint and still no response from them either.