Massage Envy Reviews

I bought a gift card for my husband at the Summerville, SC facility. He didn't use it for a year so He suggested that I use it for a massage. It was an $80 gift card (first time visit) for my husband. I went in and the front desk young girls weren't very congenial. After the massage I gave her the card and she said, "Oh, our prices went up and you owe us $5.00".... WHAT???? I was livid in a polite way and she said, "Sorry, you have to pay the $5." Again, WHAT?? I asked why they couldn't honor the price that I paid, in good faith, and they both shrugged their shoulders with smirks on their faces. It's NOT the $5.00, it's the principle and the POINT of the matter. This is VERY bad business practice..... They should honor the price that I bought it for. If I could give this review "zero stars", I would. Additionally, it was a 50 minute massage and I gave the guy a $20 tip----he snubbed me and said "Oh, I guess this would be ok"!!!! I was NOT happy.

I was a Massage Envy Customer in Florida for over a decade and always had positive experiences. Last year, I purchased a one-year membership in Florida and transferred it to the Holly Springs location the following month. When renewal time came in November, I chose not to renew. I was clearly told that I had until February 17 to use my remaining credits.

I was just to the Fargo location and had an hour with Yasser. It was absolutely amazing. He’s kind of a cross between a masseuse, chiropractor and physical therapist. It was much, much more than a typical massage. I’ve had a shoulder issue for the last 3 years plus, I’ve been to doctors, chiropractors and other masseuses with no relief. I’ve had X-rays and a MRI. Seen a shoulder surgeon and no one could give me relief. After 1 hour with Yasser, my shoulder feels great. I’m sure I’ll have to go back again to get fully healed, but I can’t wait to see him again. I had also, previously slipped on the ice and strained my back. Yasser knew exactly what to do to give me relief. Would recommend!!

I made an appointment this afternoon at 1p with Hannah over The phone on Feb 1 2026 at your Doral location. Hannah assured me to arrive at 6p for a facial and 7p for my massage. I Drove all the way from South Miami to find out she never booked my appointments. This front desk person is so irresponsible, inconsiderate and completely disrespectful of my time. Complete incompetence employee working at this location.

FIVE STARS (for the therapist only). I’m extremely disappointed with my experience at the Massage Envy in Milford, CT — specifically with how the front desk and membership policies are handled. First and foremost, my therapist Joan is absolutely amazing. She is kind, professional, and truly talented at what she does. I will genuinely miss my sessions with her, and it’s unfortunate that situations like this hurt therapists who are doing everything right.

My mother took me to purchase a massage for me as a gift in December 2024. In May 2025, she called me and realized they had been charging her card every single month for 17 months. No one called or emailed or anything about the fact that we had never once used the membership, and she did not remember signing up for the membership at all. I called them and asked them to immediately stop billing her. So they said because I "canceled the membership" , they would not honor any of the accumulated monthly massages that she had paid for over 17 months. Disgusting.

I had my contract maintained in Marlboro, NJ. My impression after using the service for number of months and cancelling is that this is basically a crooked operation designed by one person with one and only goal to milk customers of their money. The massage therapists are the tool but the main goal is to overcharge and not allow any cancellation of contracts. They operate under legal loopholes that keeps management immune from law and allows "mistakenly" charge customers even after receiving formal cancellation requests. Stay away from them! They will ruin your life and your finances with $1000s of extra fees and hidden charges.

Had been to a location where I am from Tucson, AZ. Was pleased with the results so I thought since I live in Columbia,MD I would go. Front staff was nice. The masseuse was a different story. Was rude and didn’t even show me the way out. I also noticed when I left I had an itch to my left hand. Didn’t think anything of it. Itch became worse then came the rash on both my arms. Had to go to urgent care and was diagnosed with contact dermatitis. So along with the expense of the massage I now have the added cost of that along with prescriptions. I also had to purchase special body wash and lotion. Never again will I go

I have been a faithful member since the Vadnais Heights location opened 20+ years ago. I've stuck with them through a lot of changes, even during Covid, when they continued to take out the membership fee when no services were offered. My mom, who also had a membership, passed away. They transferred her 63 credits to my account. At the time, I had about 12 credits saved up. I just found out they wiped all my unused credits off my account and started charging me for massages which I thought were covered under my credits. No notice to me, no warning at the time of the appt that I would be charged for the massage. Apparently, unused credits expire. News to me. They told me their "computer system" automatically takes the credits first that had the cheapest monthly rate not the oldest credit on your account. That is just wrong.

I got a 100 gift card and attempted to use it for a massage. The front desk was brash and unfriendly, I was on hold for over 20 minutes when I asked for a manager. I called back and talked to the manager, Nancy, who was not accommodating. Nancy said I cannot book without giving my credit card. Even if I came as a walk-in with cash or gift card, I have to give them a credit card for a service. I asked, "What does one do with no credit card?" She said, "Use it to buy products, but not services offered to those who do not have a credit card." That is appalling, so WRONG on so many levels. Gift cards are not refundable either, buyer beware!!​

The massage practitioners are excellent. As listed in the "CONS" section they will not stop billing when you request a cancellation. The hassle you have to go through is NOT worth it. The only way I was able to stop the billing was to cancel my credit card. Please do NOT sign up with them.

I’ve been a member for 10+ years living in 3 different cities. Nothing but praise from me until 2021. Over the past 4 years, it has been an extremely stressful experience. I make appointments weeks in advance and therapists cancel the day of the appointment. No accommodation of any kind for my inconvenience, I just have to book another appointment weeks later and hope it isn’t cancelled. If I cancel at the last minute, then I am penalized. Yet time after time, my appointments are cancelled. Also, it’s difficult to transfer credits to other people. If you can get in, the service is usually amazing. I finally had enough and I joined another spa that offers massages.

Extremely dissatisfied! I canceled my almost 11 years membership, starting out $55. over time priced at now $125. for 60 mins and going up again which you are only getting 40 mins being checked in, taken to the room, they ask you bunch of bs question then leave the room so you can get undressed for another 5 mins. All around the services have gradually got worse. I have tried several locations. It seems the only one that is decent and exceptional except for the prices is an hour and a half which would set me back four hours that would be too much of an inconvenience.

A number of years ago I received a Massage Envy gift card for $300. I'm not a big massage person nor do I do facials or spa treatments, so I held onto the card for several years. Finally made an appointment at which time I learned the amount on the card was now $225.65 so although there was no information with the gift card or that I could find on the website, I guess value depletes whether or not you use it. So I do a 45 minute massage and at checkout was asked the amount I wanted to leave as a tip. I asked for it to be charged to my gift card and not my credit card. When I checked my next credit card statement it had been charged to my credit card, along with 2 other small charged. I called the location and they said they would fix it. It was never fixed.

I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place. If I would have definitely not giving any star.

I would like to recommend Conception, the therapy - I made an appointment with her today and I was very please with her service. She was very polite and professional. I came out of there feeling some much better. My body was totally relax. Thank you.

Massage Envy has canceled my appointment twice in a row (by text message). They informed me the day of my appointment that the service provider is not available, meanwhile I've had this appointment scheduled for a month. The same thing happened last month. I pay for a monthly membership, and find this extremely unacceptable. When asked to speak to a manager, they informed me that a manager cannot contact me until the next day. But they never called. It's now the third day, and nothing.

I’ve visited several Massage Envy locations, and my experiences have been fairly consistent. The monthly membership is convenient for those looking to maintain a regular wellness routine, and the variety of therapists allows you to find someone who truly suits your needs. However, appointments can sometimes be a bit hard to book during peak hours, so I recommend scheduling in advance.

Absolute rip off. No appts available. Poor quality services, should you ever be able to book them. Good luck with that. Anti-customer policies - they made it difficult to cancel or pause membership. Disgusting.

Avoid Massage Envy Memberships – Here's Why. My experience with Massage Envy has been nothing short of frustrating. I joined the membership program at their Kennesaw location, only to cancel it shortly after due to the terrible service at the Woodstock location. Because they are individually owned by different owners, policies and procedures vary and are inconsistent. They failed to provide updates, friendly reminders to encourage use of credits or support, which is unacceptable and disheartening.

I paid $125 for a 60 minute massage, which lasted barely 45 minutes. I was asked by the girl at the front desk if I prefer a firm massage, in which I answered yes. The massage therapist was nothing close to offering a firm massage. She is highly unqualified to be a massage therapist since what she offered was lackluster and criminally overpriced for her services. When I realized the massage was not 60 minutes, the girl at the front desk said the massage time starts when I walked into their office, which is the most shocking thing I have ever been told in regards to paying for a massage. The massage begins when you step foot into the massage therapist's room and they set the timer.

I am very dissatisfied with their services. Do not sign up for the membership. It’s totally not worth it! It’s a scam. They do not take ownership for anything. Once they get you to sign up for their membership it’s almost impossible to cancel it even if it’s their fault.

Massage Envy Lubbock is absolute garbage. Started a membership with them knowing I can't come in till 4pm. They said afternoon/evening appointments were harder to get so I should book ahead. I was pre-booking 2-3 months out at a time to make sure I got the appointment times I needed. I got a call at the end of September to reschedule my appointment. Call and come to find out they now have zero LMT's working after 4pm so I can't make any appointments. The location will not cancel my membership and are charging me $70 a month for something I can't use. The owners are completely unresponsive and corporate says they have no control over their franchise owners. Do not waste your money on this location. The owners are deceptive and greedy. I made the mistake of looking at the overall company website reviews and not this location. Had I looked at this location I would have never signed that contract.

I had an appointment for a 30 minute stretch and a 1 hour massage. I decided to ask what was the actual massage time because often it wasn’t the full 30 minutes or full hour. I was advised a 30 minute stretch is really 25 minutes with five minute consultation then an hour massage is really a 50 minute massage to give the person time to, get dressed. What I have experienced and I really love my massage therapist so I think this is just the way they train them for the hour massage. They usually take 5 to 7 minutes for the person to Undress and then another 7 to 10 minutes to get dressed again, so really the time for an hour massage is really 40 minutes, my next issue I want my son to get a massage and a stretch by the same therapist. I gave the receptionist my son’s name and cell number. I have enough credits so I can give him one of mine.

At my last visit, the staff told that subsequent visits I would pay at time of visit. Found out today they have continued to charge credit card. So buyer beware. Don't trust them. Beware with them. SOS.

I Had to wait outside for almost 10 minutes. The door was locked, no one to answer phone and i was told my appointment was canceled without any communications notifying me. I had to change my day around to be able to have this appointment. Super disappointed! Will not be returning.

I have been with ME for several years and visited offices in different locations without major problems (not considering difficulties finding an appointment!). Actually, my husband dropped the membership due to increased prices and difficulties scheduling an apt. 2 days before the appt, I received a call from a satellite location asking to provide a credit card number over the phone. I confirmed the appointment a day before and planned to provide the credit card right before the appointment. It seems the front desk person was ok with it. I do not feel comfortable suddenly sharing my card number over the phone! The day before the appointment I received a second call asking for the credit card number. Long story short, they cancelled all appointments after we hanged up within 5 sec.!

This place is downright horrible. They are unsympathetic and make fun of your medical conditions. They do not honor your membership and they refuse your services. The manager Nancy lies right to your face.

If I could give them a zero, I would. I really don’t like writing negative reviews, but I feel it’s warranted. Honestly, I just want this out there so I can help others avoid the headache I’m currently dealing with. AVOID THIS PLACE AT ALL COSTS!!!! I’ve been a member of Massage Envy for YEARS and I was so happy with them until it came to cancelling. Due to increased expenses, I decided to cancel my membership with them. I reached out on 6/25 about this. They said I had to pay the current month - fine. So I did. I was told that they would email the cancellation form and a manager would reach out within 48 hours. That did not happen.

I had an appointment for a treatment. The aesthetician stopped after about 5 minutes saying she couldn’t continue because my skin had started to bleed. I was mortified. I’ve had treatments at other places before and never experienced this. When I got dressed and was leaving she was on the phone with the manager. She said the manager would call me the next day. The manager did not. I emailed and called over the next few weeks and never received a call back.