Massage Envy Reviews

This place is downright horrible. They are unsympathetic and make fun of your medical conditions. They do not honor your membership and they refuse your services. The manager Nancy lies right to your face.

If I could give them a zero, I would. I really don’t like writing negative reviews, but I feel it’s warranted. Honestly, I just want this out there so I can help others avoid the headache I’m currently dealing with. AVOID THIS PLACE AT ALL COSTS!!!! I’ve been a member of Massage Envy for YEARS and I was so happy with them until it came to cancelling. Due to increased expenses, I decided to cancel my membership with them. I reached out on 6/25 about this. They said I had to pay the current month - fine. So I did. I was told that they would email the cancellation form and a manager would reach out within 48 hours. That did not happen.

I had an appointment for a treatment. The aesthetician stopped after about 5 minutes saying she couldn’t continue because my skin had started to bleed. I was mortified. I’ve had treatments at other places before and never experienced this. When I got dressed and was leaving she was on the phone with the manager. She said the manager would call me the next day. The manager did not. I emailed and called over the next few weeks and never received a call back.

Horrible company, they rip you off, and are unsympathetic. I signed up for the 12-month membership and then had medical issues later on, so I tried to cancel. They allowed me to freeze/pause my membership, but extended my initial term ensuring I paid the full 12 months. Meanwhile, I was only able to use 1 session.

I've had terrible experience with this company. The promise of a subscription service did not nearly meet expectations. I've tried to contact someone several times and they will not give a name or number for contact. You have to e-mail a generic account to try and get someone. They will not give me information to try and transfer my account, as I have moved to a city out of their service area. Terrible customer service, terrible follow through, over rated promises.

Silvana has the gift. She is an amazing massage therapist. I told her I had issues with the sciatic in my hip down my leg that she took care of in one session. I have frequent headaches and after a session she makes them disappear. Absolutely the best. Very professional. And she always makes sure to tuck me in so I am covered.

Please read reviews before interacting with Massage Envy. Consistency low scores and not telling the customers the truth then when they are confronted no one takes responsibility. Charges and info using other massage envy and k.

The subscriptions are auto-renewing (unclear when purchased) and they require you to submit your cancellation in writing via a form that must be printed and emailed. Appointments are hard to get. Locations aren't the cleanest. Awful experience.

I bought a 12 month package, they said I got a free facial with the package. I made an appointment for my free facial, they took it out from my paid facials, without me knowing. Then I went back to give my daughter a facial from my account and learned that my free facial was actually charged to my account. So, then they said my daughter 's would be free then since I got charged for the last one when I made the appointment. Went in for my daughter's facial and the manager Alyssa refused to give me my free facial and charged it from my account again. She stated "What do you want me to do about it", refusing to honor a free facial that I was promised and never received. Manager was incredibly unprofessional and disheveled. Very rude staff. These people literally lie. Don't ever buy a package from them. You're trapped at $80/month for 12 months.

Many consumers seek relaxation and wellness through massage therapy, often turning to popular chains like Massage Envy. However, beneath the promise of tranquility lies a troubling reality of consumer malpractice. One common tactic employed by Massage Envy is enticing customers to sign up for monthly plans with the allure of accumulating credits towards future massages. During the 2020 pandemic, a promotional offer surfaced, promising increased credits for those who remained on the monthly plan. Tempted by the prospect of additional benefits, many consumers, including myself, opted to stay enrolled.

I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff.

I will never go back. Staff is just hassling you for their membership. VERY unprofessional and need to have a card on file in order to even schedule....place is way overcharged, find yourself a decently charged massage place that is not looking to rip you off!

So I canceled my membership and had 2 appointments still booked for this month. Now they say bc I didn't cancel in a timely fashion before the next monthly payment that my account is suspended and cannot go to another appointment before paying another month of membership. First off this company is overrated and expensive. Secondly, the customer service is very unprofessional. They refused to assist me without another monthly payment. Customer service has fallen through the cracks and just anybody with no respect is allowed to work there. Crazy wow.

Dear Massage Envy Management, I am writing to formally request the cancellation of my membership contract and a full refund of the charges incurred, based on a significant service discrepancy at your West 43rd location in Houston, Texas. In early December 2023, I inquired specifically about lymphatic drainage massages at your establishment, following my 360-lipo surgery. A representative confirmed the availability of this service, and based on this information, I signed up for a membership. However, on my visit on December 11th for the said service, it became apparent that the staff were not qualified to perform the lymphatic drainage massage, specifically in relation to post-surgery care. This was not only surprising but also concerning, given the explicit reasons for my membership.

When I first got the membership in 2023 at Pearland Texas location on Smith Ranch Rd, I was not informed that I had to be a member for 1 full year before cancelling the memberhip, nor was I given any paperwork in person or by email concerning my membership. To my surprise, when I attempted to cancel, I was given then given the information. I'm coming upon my 1 year and will be sure to cancel.

All excited about my 1st massage and really feeling relaxed after - I was VERY DISAPPOINTED when I was trying to leave and being badgered to sign up for a membership. I said no repeatedly and the staff did not care. Finally, just to get out I agreed and signed something without having time to think. Only to realize later, the “membership” is ONLY if you continue to be charged whether you use it or not. I didn’t get a copy of the contract until I went in months later. I gifted my daughter one of the monthly massages and she experienced the same thing. She was so stressed after the massage from being badgered- she regretted going. THIS IS A RIP OFF.

When you sign up for a subscription, what they don't tell you is that to cancel it, you must CALL the SPECIFIC LOCATION to not be charged anymore. An automated system texts you if they are unable to run your card, but if you tell them that you'd like to cancel, they say nothing about the need to contact the store directly. Then, when you continue to get charged, you have no recourse, because you haven't called. Again, none of this is explained. Avoid the scam. Don't sign up for the membership, and don't waste your time with horrible customer service when you try to cancel.

After 24 years in the military and all the "beating up," I put my body through, whether willingly or unwillingly. I needed to find a way to rehabilitate my broken and aching body. That answer came after my first full-body stretch with Tim at Massage Envy in Arundel Mills Mall, Maryland!!! I am not one to write reviews; nevertheless, I had to share this with the rest of my military community (both retired and active duty) and a wider audience. Both my right shoulder (rotator cuff) and left knee were severely damaged after injuries in the service and years of "playing tough." Don't get me wrong! I did physical therapy in the service, but that was nothing compared to the treatment and results I have obtained from Tim. After two sessions, both the flexibility and pain in both my knees and shoulder have improved. I am now a believer that pressure stretching works!!! Don't play tough like me! Go check Tim out; I promise you won't regret it!!! Thanks Tim.

I bought a gift card online for my mother's birthday. When she tried to redeem the card for a well-deserved massage, they refused to schedule it because she did not have a credit card. When my mom told me that she never used the card that I gave her last year, I got pissed off! The service is prepaid by way of gift card. Nowhere does it mention that a credit card is required. My mother was humiliated twice by the people. I highly recommend nobody give a gift card for this horrible business. Oh, I requested a refund a day after I bought the card when my mother told me what happened. They invented a fake excuse to deny a refund. I will post this true story all over the internet. You humiliated and cheated the wrong guy, and his mother. Happy holidays! I hope you go out of business.

In a business world of remote working, I find it difficult to understand how the manager of the Princeton Massage Envy cannot respond to my request to cancel my membership because she is away from the Massage Envy location. It would be so easy just to send me a form or confirm the request from her home computer or even her phone. So I sit here and wait with no control over them charging my credit card.

Do not sign up for any memberships with Massage Envy. They bill you monthly, but you cannot schedule appointments monthly, if you do not schedule 3-6 months in advance they will not have openings. Another downside is scheduling so far in advance only to have them cancel appointments due to therapists being out or leaving. You build up so much, then when you cancel, you can't even get what you paid for. Total disappointment and definitely not worth the money!

My total was $115. Used a gift card & use debit card for $15 and a tip. Come time to tip front desk, put my total in as $180. So pay attention what they put not to over tip. (Massage wasn’t 20% of $180 good) scammers if you don’t pay attention. I didn’t say anything. I just will never go back.

I feel a little foolish that I allowed this company to convince me to sign a 1-year contract so I could get a better rate for massages. The massage therapists are fantastic, however, I am trapped in a situation where over a year's worth of charges have been placed on my credit card for services not even rendered. I could never get into the schedule, and when I did, my appointments were often canceled. I told them they no longer had permission to charge my card, and they went ahead and did it anyway. I will continue to post reviews and report this company until I am given a full refund.

My Father is sick and can no longer use his Massage Envy membership. Therefore he transferred the funds/membership to me. I went on October 18th and had a lovely massage. I spoke to one of the girls at the front desk who let me know she'll cancel my father's membership (this was a lengthy conversation) but that I have 60 days to take the last 2 massage appointments. So I booked for 11/29 and 12/13 and left in a GREAT mood.

I called multiple times to cancel my subscription with Massage Envy (Sunset Ridge location in San Antonio, TX) but was charged anyway and haven't received my money back from them. The two managers (Calayo and his manager) repeatedly said over the course of one month, that they would cancel the subscription and send me an email verification on the cancelation. They also refused to print a copy of policies and terms that I signed when I started my subscription.

Had to cancel a massage, due to testing positive to Covid an hour before scheduled appointment. Massage Envy wanted a doctor's verification. I offered to drive my positive test over to show them. Was charged $94.00 for nothing. Never again. I guess I should have gone, infected staff and customers. No compassion, corporate greed.

I have had a massage and a facial here. This is the best deal on the planet. If you do not join you are crazy. Clean and comfy and such friendly staff. 20 minute drive for me but so worth it! Life is good with ME!

After trying several different massage therapists, I was extremely disappointed with my experience. When I reached out to Massage envy to cancel a membership, I was told I had to stay for at least one year. After one year I made many attempts to cancel my membership. It is like Fort Knox, trying to cancel this membership.

I tried about three times to book an appointment on their website. It failed every time stating my had problems with my credit card. I have 10K credit limit and never had a problem with it. I called the branch but they ask me for my credit card number over the phone. I do not know anyone who would do that. I may have to drive there just to make an appointment. I have to because I have a gift card.

Hi, I have thought about whether or not to send this as I would hate to be a person that causes someone else any issues. However, yesterday I had a massage with Matthew A. and it was the most disturbing and uncomfortable massage I have ever had. I left upset, frustrated, withholding my tears, feeling violated and not too much in worse pain than when I arrived. I could not enjoy my time as he kept smacking, like a high five, to my feet and hands, chanting about three hearts in and chakra or something, I tried to block it out but it felt as though I was being sacrificed but still I tried to ignore the uncomfortableness of what was happening. He continued to swat the sheets and my ways and arms as though he were swatting away bugs, it was scary.

I joined membership 20 yrs ago. Was great for 10 years and the last 10 years they have quickly gone downhill and I just quit (long overdue). A 60 min massage is actually only 40 min. Unable to book a massage when needed, seems they are unable to maintain quality employees. Bottom line is they make you think membership is a great deal, but I can say after 20 years' experience with them, don't join. Once you understand and experience the membership you'll see you got ripped off. It's not a good deal, you are better off going somewhere else. That is my experience with them. I have nothing positive to provide other than say don't fall into the trap I did long ago. I suggest you try a local massage business, you get what you pay for. Massage Envy was great back in the day...just a matter of time before they go under. Such promise, but I'll stay away from a corporate run businesses like Massage Envy going forward. Poorly run to say the least.

This business is very unprofessional. To begin with, they do not answer their phones consistently. Second, it is VERY hard to get an appointment for a massage because there are not enough staff - so you’re limited to one massage a month. I had accrued several massages from COVID (they continued to bill me every month even though I didn’t use their services) but I couldn’t use my credits because of the staff shortage. It was a no win situation. When I contacted headquarters, they told me to deal with my local Massage Envy which did nothing. So I quit - didn’t even get to use all my credits. It used to be a good business but it has really gone downhill.

Overall my experience has been the horrible with my Massage Envy, I was talked into getting the membership that I was stuck with and had to use. I opted to use it for their facials since I was not happy with the massage. On one occasion due to my daughter being in the hospital I missed my appointment and was not able to cancel. When I tried to explain that later they said I would need to talk to the location where I got the membership from. I attempted to call them and explain. They said I would need to talk to a manager and they would leave a message for them to call me back. I never received a call. I was stuck with them using my credit.

Do not sign up for any long-term contracts with these people .. You'll be sorry .. Was not worth the price that's for sure ... Not happy with the experience and customer service doesn't exist ... They don't want to reciprocate between locations ...You can't get in half the time ... It reminds of the timeshare nightmares people use to have ... Don't do it ...Find a good independent.

After getting a massage, I signed up for the 60 min massage a month program. Even though I was always on time the masseuse was always slow to get me and always ended well before the hour. Not worth it.

This place is a scam. I signed up my wife for a membership and she couldn't schedule anything for months because they didn't have an actual massage therapist on staff. Then they got one and double-booked her appointment so they canceled on her. Then they over booked again and she had to drop to a 30 min session instead of a 60 min session. DO NOT SIGN UP FOR THEM.

Today I went for customized facial. Paid $120 for sixty minutes. I was very disappointed. Very surprised that the girl Hali didn’t even rub my whole face. Instead she was putting some lotion or cream on my forehead, chin only then start massaging my both arms then she removed the cream with warm folded cloth then she put the cream on the same place then start massaging my neck and shoulder. Wiped the cream off. Put some lotion on. That’s it! It all took 40 minutes instead of 60 minutes. I went for facial not for massaging my arms and shoulders.

I have been receiving massages of Mr ** for a year at 9550 Spring Green Blvd, Katy TX. The professionalism and careful massage that I always receive is remarkable. I, like many others, had the prejudice of not getting massages with a man but I must say that I was very wrong since Mr. ** demonstrates his integrity, professionalism, ethics and communication in each session. Do not let our prejudices harm at working and professional people by not opting for a male professional and only choosing female professionals. If you want to feel refreshed and energized, I recommend Mr **.

Wife booked her first basic massage appointment, advertised for $70. She looked up ‘Craniosacral Massage Therapy’ on Google and one of the top results was for Massage Envy, the only reason she found and booked here. She showed up (on time) for her appointment today and was assigned Anita as her masseuse, who was unacceptably rude, condescending, and overall intense for someone who’s responsible for relaxing a client in prep for massage. Wife gives her benefit of the doubt (assuming she’s probably just had a bad day or something) and overlooks her horrid attitude. Anita then claimed that they don’t do craniosacral massage therapy there; my wife has also been previously suggested ‘trigger point therapy’ so she then mentioned that as well, to which Anita blatantly scoffed and rolled her eyes to my wife’s face with no other response.

Portland OR ME closed with no notice to me. I arrived for my appointment to a boarded up storefront. Tried to get my money back. They said they have a way to refund some but not all of it. Terrible customer service.