Massage Envy Reviews

I had an appointment for a treatment. The aesthetician stopped after about 5 minutes saying she couldn’t continue because my skin had started to bleed. I was mortified. I’ve had treatments at other places before and never experienced this. When I got dressed and was leaving she was on the phone with the manager. She said the manager would call me the next day. The manager did not. I emailed and called over the next few weeks and never received a call back.

Horrible company, they rip you off, and are unsympathetic. I signed up for the 12-month membership and then had medical issues later on, so I tried to cancel. They allowed me to freeze/pause my membership, but extended my initial term ensuring I paid the full 12 months. Meanwhile, I was only able to use 1 session.

I've had terrible experience with this company. The promise of a subscription service did not nearly meet expectations. I've tried to contact someone several times and they will not give a name or number for contact. You have to e-mail a generic account to try and get someone. They will not give me information to try and transfer my account, as I have moved to a city out of their service area. Terrible customer service, terrible follow through, over rated promises.

Silvana has the gift. She is an amazing massage therapist. I told her I had issues with the sciatic in my hip down my leg that she took care of in one session. I have frequent headaches and after a session she makes them disappear. Absolutely the best. Very professional. And she always makes sure to tuck me in so I am covered.

Please read reviews before interacting with Massage Envy. Consistency low scores and not telling the customers the truth then when they are confronted no one takes responsibility. Charges and info using other massage envy and k.

The subscriptions are auto-renewing (unclear when purchased) and they require you to submit your cancellation in writing via a form that must be printed and emailed. Appointments are hard to get. Locations aren't the cleanest. Awful experience.

I bought a 12 month package, they said I got a free facial with the package. I made an appointment for my free facial, they took it out from my paid facials, without me knowing. Then I went back to give my daughter a facial from my account and learned that my free facial was actually charged to my account. So, then they said my daughter 's would be free then since I got charged for the last one when I made the appointment. Went in for my daughter's facial and the manager Alyssa refused to give me my free facial and charged it from my account again. She stated "What do you want me to do about it", refusing to honor a free facial that I was promised and never received. Manager was incredibly unprofessional and disheveled. Very rude staff. These people literally lie. Don't ever buy a package from them. You're trapped at $80/month for 12 months.

Many consumers seek relaxation and wellness through massage therapy, often turning to popular chains like Massage Envy. However, beneath the promise of tranquility lies a troubling reality of consumer malpractice. One common tactic employed by Massage Envy is enticing customers to sign up for monthly plans with the allure of accumulating credits towards future massages. During the 2020 pandemic, a promotional offer surfaced, promising increased credits for those who remained on the monthly plan. Tempted by the prospect of additional benefits, many consumers, including myself, opted to stay enrolled.

I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff.

I will never go back. Staff is just hassling you for their membership. VERY unprofessional and need to have a card on file in order to even schedule....place is way overcharged, find yourself a decently charged massage place that is not looking to rip you off!

So I canceled my membership and had 2 appointments still booked for this month. Now they say bc I didn't cancel in a timely fashion before the next monthly payment that my account is suspended and cannot go to another appointment before paying another month of membership. First off this company is overrated and expensive. Secondly, the customer service is very unprofessional. They refused to assist me without another monthly payment. Customer service has fallen through the cracks and just anybody with no respect is allowed to work there. Crazy wow.

Dear Massage Envy Management, I am writing to formally request the cancellation of my membership contract and a full refund of the charges incurred, based on a significant service discrepancy at your West 43rd location in Houston, Texas. In early December 2023, I inquired specifically about lymphatic drainage massages at your establishment, following my 360-lipo surgery. A representative confirmed the availability of this service, and based on this information, I signed up for a membership. However, on my visit on December 11th for the said service, it became apparent that the staff were not qualified to perform the lymphatic drainage massage, specifically in relation to post-surgery care. This was not only surprising but also concerning, given the explicit reasons for my membership.

When I first got the membership in 2023 at Pearland Texas location on Smith Ranch Rd, I was not informed that I had to be a member for 1 full year before cancelling the memberhip, nor was I given any paperwork in person or by email concerning my membership. To my surprise, when I attempted to cancel, I was given then given the information. I'm coming upon my 1 year and will be sure to cancel.

All excited about my 1st massage and really feeling relaxed after - I was VERY DISAPPOINTED when I was trying to leave and being badgered to sign up for a membership. I said no repeatedly and the staff did not care. Finally, just to get out I agreed and signed something without having time to think. Only to realize later, the “membership” is ONLY if you continue to be charged whether you use it or not. I didn’t get a copy of the contract until I went in months later. I gifted my daughter one of the monthly massages and she experienced the same thing. She was so stressed after the massage from being badgered- she regretted going. THIS IS A RIP OFF.

When you sign up for a subscription, what they don't tell you is that to cancel it, you must CALL the SPECIFIC LOCATION to not be charged anymore. An automated system texts you if they are unable to run your card, but if you tell them that you'd like to cancel, they say nothing about the need to contact the store directly. Then, when you continue to get charged, you have no recourse, because you haven't called. Again, none of this is explained. Avoid the scam. Don't sign up for the membership, and don't waste your time with horrible customer service when you try to cancel.

After 24 years in the military and all the "beating up," I put my body through, whether willingly or unwillingly. I needed to find a way to rehabilitate my broken and aching body. That answer came after my first full-body stretch with Tim at Massage Envy in Arundel Mills Mall, Maryland!!! I am not one to write reviews; nevertheless, I had to share this with the rest of my military community (both retired and active duty) and a wider audience. Both my right shoulder (rotator cuff) and left knee were severely damaged after injuries in the service and years of "playing tough." Don't get me wrong! I did physical therapy in the service, but that was nothing compared to the treatment and results I have obtained from Tim. After two sessions, both the flexibility and pain in both my knees and shoulder have improved. I am now a believer that pressure stretching works!!! Don't play tough like me! Go check Tim out; I promise you won't regret it!!! Thanks Tim.

I bought a gift card online for my mother's birthday. When she tried to redeem the card for a well-deserved massage, they refused to schedule it because she did not have a credit card. When my mom told me that she never used the card that I gave her last year, I got pissed off! The service is prepaid by way of gift card. Nowhere does it mention that a credit card is required. My mother was humiliated twice by the people. I highly recommend nobody give a gift card for this horrible business. Oh, I requested a refund a day after I bought the card when my mother told me what happened. They invented a fake excuse to deny a refund. I will post this true story all over the internet. You humiliated and cheated the wrong guy, and his mother. Happy holidays! I hope you go out of business.

In a business world of remote working, I find it difficult to understand how the manager of the Princeton Massage Envy cannot respond to my request to cancel my membership because she is away from the Massage Envy location. It would be so easy just to send me a form or confirm the request from her home computer or even her phone. So I sit here and wait with no control over them charging my credit card.

Do not sign up for any memberships with Massage Envy. They bill you monthly, but you cannot schedule appointments monthly, if you do not schedule 3-6 months in advance they will not have openings. Another downside is scheduling so far in advance only to have them cancel appointments due to therapists being out or leaving. You build up so much, then when you cancel, you can't even get what you paid for. Total disappointment and definitely not worth the money!

My total was $115. Used a gift card & use debit card for $15 and a tip. Come time to tip front desk, put my total in as $180. So pay attention what they put not to over tip. (Massage wasn’t 20% of $180 good) scammers if you don’t pay attention. I didn’t say anything. I just will never go back.

I feel a little foolish that I allowed this company to convince me to sign a 1-year contract so I could get a better rate for massages. The massage therapists are fantastic, however, I am trapped in a situation where over a year's worth of charges have been placed on my credit card for services not even rendered. I could never get into the schedule, and when I did, my appointments were often canceled. I told them they no longer had permission to charge my card, and they went ahead and did it anyway. I will continue to post reviews and report this company until I am given a full refund.

My Father is sick and can no longer use his Massage Envy membership. Therefore he transferred the funds/membership to me. I went on October 18th and had a lovely massage. I spoke to one of the girls at the front desk who let me know she'll cancel my father's membership (this was a lengthy conversation) but that I have 60 days to take the last 2 massage appointments. So I booked for 11/29 and 12/13 and left in a GREAT mood.

I called multiple times to cancel my subscription with Massage Envy (Sunset Ridge location in San Antonio, TX) but was charged anyway and haven't received my money back from them. The two managers (Calayo and his manager) repeatedly said over the course of one month, that they would cancel the subscription and send me an email verification on the cancelation. They also refused to print a copy of policies and terms that I signed when I started my subscription.

Had to cancel a massage, due to testing positive to Covid an hour before scheduled appointment. Massage Envy wanted a doctor's verification. I offered to drive my positive test over to show them. Was charged $94.00 for nothing. Never again. I guess I should have gone, infected staff and customers. No compassion, corporate greed.

I have had a massage and a facial here. This is the best deal on the planet. If you do not join you are crazy. Clean and comfy and such friendly staff. 20 minute drive for me but so worth it! Life is good with ME!

After trying several different massage therapists, I was extremely disappointed with my experience. When I reached out to Massage envy to cancel a membership, I was told I had to stay for at least one year. After one year I made many attempts to cancel my membership. It is like Fort Knox, trying to cancel this membership.

I tried about three times to book an appointment on their website. It failed every time stating my had problems with my credit card. I have 10K credit limit and never had a problem with it. I called the branch but they ask me for my credit card number over the phone. I do not know anyone who would do that. I may have to drive there just to make an appointment. I have to because I have a gift card.

Hi, I have thought about whether or not to send this as I would hate to be a person that causes someone else any issues. However, yesterday I had a massage with Matthew A. and it was the most disturbing and uncomfortable massage I have ever had. I left upset, frustrated, withholding my tears, feeling violated and not too much in worse pain than when I arrived. I could not enjoy my time as he kept smacking, like a high five, to my feet and hands, chanting about three hearts in and chakra or something, I tried to block it out but it felt as though I was being sacrificed but still I tried to ignore the uncomfortableness of what was happening. He continued to swat the sheets and my ways and arms as though he were swatting away bugs, it was scary.

I joined membership 20 yrs ago. Was great for 10 years and the last 10 years they have quickly gone downhill and I just quit (long overdue). A 60 min massage is actually only 40 min. Unable to book a massage when needed, seems they are unable to maintain quality employees. Bottom line is they make you think membership is a great deal, but I can say after 20 years' experience with them, don't join. Once you understand and experience the membership you'll see you got ripped off. It's not a good deal, you are better off going somewhere else. That is my experience with them. I have nothing positive to provide other than say don't fall into the trap I did long ago. I suggest you try a local massage business, you get what you pay for. Massage Envy was great back in the day...just a matter of time before they go under. Such promise, but I'll stay away from a corporate run businesses like Massage Envy going forward. Poorly run to say the least.

This business is very unprofessional. To begin with, they do not answer their phones consistently. Second, it is VERY hard to get an appointment for a massage because there are not enough staff - so you’re limited to one massage a month. I had accrued several massages from COVID (they continued to bill me every month even though I didn’t use their services) but I couldn’t use my credits because of the staff shortage. It was a no win situation. When I contacted headquarters, they told me to deal with my local Massage Envy which did nothing. So I quit - didn’t even get to use all my credits. It used to be a good business but it has really gone downhill.

Overall my experience has been the horrible with my Massage Envy, I was talked into getting the membership that I was stuck with and had to use. I opted to use it for their facials since I was not happy with the massage. On one occasion due to my daughter being in the hospital I missed my appointment and was not able to cancel. When I tried to explain that later they said I would need to talk to the location where I got the membership from. I attempted to call them and explain. They said I would need to talk to a manager and they would leave a message for them to call me back. I never received a call. I was stuck with them using my credit.

Do not sign up for any long-term contracts with these people .. You'll be sorry .. Was not worth the price that's for sure ... Not happy with the experience and customer service doesn't exist ... They don't want to reciprocate between locations ...You can't get in half the time ... It reminds of the timeshare nightmares people use to have ... Don't do it ...Find a good independent.

After getting a massage, I signed up for the 60 min massage a month program. Even though I was always on time the masseuse was always slow to get me and always ended well before the hour. Not worth it.

This place is a scam. I signed up my wife for a membership and she couldn't schedule anything for months because they didn't have an actual massage therapist on staff. Then they got one and double-booked her appointment so they canceled on her. Then they over booked again and she had to drop to a 30 min session instead of a 60 min session. DO NOT SIGN UP FOR THEM.

Today I went for customized facial. Paid $120 for sixty minutes. I was very disappointed. Very surprised that the girl Hali didn’t even rub my whole face. Instead she was putting some lotion or cream on my forehead, chin only then start massaging my both arms then she removed the cream with warm folded cloth then she put the cream on the same place then start massaging my neck and shoulder. Wiped the cream off. Put some lotion on. That’s it! It all took 40 minutes instead of 60 minutes. I went for facial not for massaging my arms and shoulders.

I have been receiving massages of Mr ** for a year at 9550 Spring Green Blvd, Katy TX. The professionalism and careful massage that I always receive is remarkable. I, like many others, had the prejudice of not getting massages with a man but I must say that I was very wrong since Mr. ** demonstrates his integrity, professionalism, ethics and communication in each session. Do not let our prejudices harm at working and professional people by not opting for a male professional and only choosing female professionals. If you want to feel refreshed and energized, I recommend Mr **.

Wife booked her first basic massage appointment, advertised for $70. She looked up ‘Craniosacral Massage Therapy’ on Google and one of the top results was for Massage Envy, the only reason she found and booked here. She showed up (on time) for her appointment today and was assigned Anita as her masseuse, who was unacceptably rude, condescending, and overall intense for someone who’s responsible for relaxing a client in prep for massage. Wife gives her benefit of the doubt (assuming she’s probably just had a bad day or something) and overlooks her horrid attitude. Anita then claimed that they don’t do craniosacral massage therapy there; my wife has also been previously suggested ‘trigger point therapy’ so she then mentioned that as well, to which Anita blatantly scoffed and rolled her eyes to my wife’s face with no other response.

Portland OR ME closed with no notice to me. I arrived for my appointment to a boarded up storefront. Tried to get my money back. They said they have a way to refund some but not all of it. Terrible customer service.

My credit card expired. I received a text message stating that I do not have access to my services unless I provide a new credit card #. I called to explain that my credit card expired and that due to the type of message I received, I wanted to cancel my membership and wanted a refund of my 6+ services that were built up ($480) or be able to use the services that were accumulated. I was told that I could use the services for an additional $20.00 per service if I canceled my membership. I then asked for a full refund and I was told "no". When I asked to speak to the manager, they said they were out of town and not available. So, they are holding my money hostage unless I agree to pay them an additional $20.00 for services I already paid for. This is a total rip off and I strongly suggest - DO NOT get a membership with this company. They are all about the money and could care less about customer service.

I have never been more frustrated and angered by a company!!!! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "There is nothing I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back!!! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

I’m a member of ME for few years, and finally I found a perfect esthetician for myself, Yelena O. She is very knowledgeable, always great advices, very pleasant and very professional, So happy I’ve found her!

I had a membership to Massage Envy. I tried numerous times to get in and get appointments for many hours I had paid for on my membership. I could never get in for an appointment, and it would be months out for me to get 1 appointment. I then tried to set an appointment knowing I had about 5-6 hours on my account. My account said there was 0 hours remaining in my membership. I was then informed by the front desk that the hours I already paid for, were expired. How can hours I paid my money for expire without any notice or without me being able to use them. Very unprofessional and they would not do anything for me to help me out in this situation.

Worst customer service EVER! I have over 31 credits built up due to ME not having enough staff or canceling my appointments. I asked if I could freeze my account and they said yes but during the freeze you can't use any of your credits. What's the point? If I cancel, I only have 72 days to use my 31 credits. If I haven't been able to use these credits due to loss or low staffing in the last two years, how do you expect that I'm going to use 31 credits in 72 days? What a HUGE SCAM!!! I'm so angry with this company. They said go online and book...HOW? There are no appointments available for the next three months.

Why can't members see a tally of hours used and not used? We have been members since 2009 and we had several accrued hours due to my husband having cancer treatments in 2010 and 2018 and then add in COVID. We had to depend on the their office to keep us informed of the unused hours. To freeze or give a massage to relatives was not a user friendly option. In November 2022 two different locations and two different employees told us we had 19 hours each but it looked like our membership was canceled because this time was just sitting out there.

I received a gift card for Christmas last year (2022) for a free one-hour massage at Massage Envy (Mt. Lebanon) with a dollar value of $65. They were running an intro special at that time for that price. I called right after Christmas to make an appointment and found that the earliest weekend appointment was in March and if I could do it during the week (day or evening) – they had a few openings starting in Feb. Because of my job – I cannot plan that far in advance but was told to wait until after the Christmas rush was over – they would have more openings. That was not the case.

I went in with the intention of using a couple gift cards I had/get a feel for the facility. Therapist was great, no complaints there. I declared when I made the appointment that my wife and I were intending to use gift cards. After our appointment, I was told by those working the desk the card was expired/it had to be used at the location it was issued. 1) There are ZERO expiration dates on the card. 2) How would I know where the card was issued? There is no specific location on it. 3) Would have been great to get into all this BEFORE the service was rendered since I declared I wanted to use the cards to begin with. All the manager offered was a 'sorry about that, if you want I can send a note to the company' which does very little about the $140 I didn't intend on spending. There's more:

Prior owners were great and this was THE place to go. I absolutely love my massage therapist and have been seeing her for around FOUR years. I've maintained my memberships even with the frustration of seeing new member perks but nothing for loyal clients. The new owners have completely destroyed the prior business model and it's no longer worth my time if there is no loyalty to long standing clients. I've always been prebooked out for a year to maintain my time slot twice a month for 2 hrs each. I have a muscular condition and without it, my body will pay and lock up. So imagine my surprise when my day came only to be told I'm not booked. I'm not booked??!! When did this happen?

Very poorly designed website, buying egift cards is a joke, we tried 5 different credit cards and double checked the info and always got an error. "Our system requires more information to process your order." There is no option for more info. It's a loop and worthless, obvious bad website design, not like a professional "Strip" credit card processing, they may be collecting your card info to bill you without permission as many reviews shown on the web.

Be very careful with this place. They never stop billing you. I called. Went in person and I had to close my CC because not even a block to the card did work. This was after my 1st year of contract where you are supposed to cancel at any time. DO Not pay their membership. Is not worthy. They Also offer a service that depends on who is doing the service. I only had facials and they spent the hour they tell you with you.

This is the worst place in the Boise/Meridian area to get a massage. It is literally impossible to schedule online - no availability for 90 days, and they don't let you schedule any further out. Kept calling to use a gift certificate from my kids, they had paid $150, and Massage Envy promotion added a $40 voucher, so I thought for $190 I'd get at least 3 massages. Instead, I got one.

There was a lawsuit for membership fee issues and this location decided because I'm moving and canceled my membership so I didn't get charge later this month that they needed to charge me $120 for a massage even though I previously had been a member since 2009. Needless to say if I'm in a position to use one again I won't. They also like to charge you if you have to cancel the same day - but you're supposed to be okay with just any therapist they have available if your therapist decides to not come in for any reason. This has happened to me multiple times. Also they are raising the prices of memberships this month to I think $65.

They charge customers no matter if due to medical condition customer can not keep an appointment. No communication from manager. They ignore calls from customers who want to resolve issues and continue with membership.

This business is predatory on its subscription. My wife and I have attempted to cancel services on three separate occasions since 2020. Twice my wife has showed up to the store in person to cancel. Somehow, they continue to find a way to begin billing us again after a period. Our credit card number has changed several times, yet somehow they are able to reinstate billing. We have already paid over $1,000 in monthly charges since 2020 that apparently is non-refundable. This business and anyone working for it should be ashamed. I've just begun looking into this online if others are having similar problems and apparently short of recording yourself canceling and insisting that you will not leave the store without some document stating that all services will be cancelled. I am literally losing sleep as I am so upset that we are dealing with this again.

I have been a member at Massage Envy for many, many years. I have had a poor experience with the recently. I had an appointment cancelled and they could not reschedule the appointment for me in the same month, therefore I did not receive the treatment that I paid for that month. This has happened several times in 2022, so I asked to speak with a manager. I was informed that they would call. I did not get a call, so called two more times and never heard back.

It is almost impossible scheduling an appointment with Massage Envy. I subscribed as a member around May, and I have not been able to use the membership since. I have been paying around $70 dollars a month. Today I moved several meetings to be able to make it to a 1:00pm last minute available appointment, however when I got there, the masseur was not the lady that usually works with me, it was a male masseur. When I told them I was not comfortable with a male masseur one of the receptionists rolled her eyes and the other one started laughing, making me feel very uncomfortable. I have rarely seen worse front desk staff, with a total lack of empathy and customer service aptitude.

I subscribed December 2021 with Massage Envy and was only successfully booked three times. Since the last three appointments, I have been making my $70 monthly payment but not able to book. I have tried four different locations, they are booked in advanced. Basically this business is a scam. They book their clients in the office before they leave and for those who have to check their schedules for availability we are out of luck. I gifted Massage Envy over $ 490 Just because. I don’t recommend this business. I will file a BBB complaint since I have been taking screenshots of various locations and their unavailability for months.

I have been a Massage Envy member since 2009 and have paid the company thousands of dollars in monthly membership fees. I understand that Covid has negatively impacted how the business can function. Because they are no longer able to hire and retain massage therapists they need to change their membership guidelines. I get billed monthly for a massage but very rarely do they have openings to give me a massage! How can they bill me for a service and then be unable to provide the service? I currently have 14 prepaid massages that MASSAGE ENVY is unable to staff.

Around two weeks ago, I tried to schedule an appointment with this massage envy location 990 Florin Road, Sacramento, CA, and I spoke to ** quite detailed. She had no appointments for the timeframe that I wanted it in. I was disappointed because I used to be an annual member, and considering I was having difficulty getting an appointment, it was really deterring me from joining Massage Envy in the long run. I explained to ** that I had a gift card that I wanted to use. We were on the phone for 10 minutes. She made an appointment a week and a half out.

I have been a member for over 7 years and have always been happy with the technicians there. It is the business side that is really pissing me off. I have always left my gratuity on my credit card and the technicians have never complained to me. Now they have an outside company, 'Tippy', that you go through to leave your tip. What they don't tell you is the customer is paying their service charges of 5.4% or as Tippy says: 2.75% + .50 per transaction.

For at least three times I have shown up to find my appointment has been cancelled. Made it a month ago and now they said they could rebook a month from now. Said the therapist no longer works there. A month wait has become common and they have no problem taking my money every month. May be time to move on!

I also have staffing issues in my business but I don't charge my customers for services I cannot deliver. I have not been able to book a massage at a time that will work for me for nearly 6 months. The price has gone up repeatedly and I have started using them for much cheaper services just because I can make an appointment for them. At one time I kept my membership because I would lose a lower rate if I cancelled. Now a future membership will SAVE me money as I am being charged more than the new member rate. If I can't find a way to use up the banked services I will just cancel and lose them. Services are cheaper if you are a member but only if you don't work or want a lot of facials. Staff has always been friendly and tried to be helpful but I hope franchise owners are looking into a way to reward members. Customer services ratings should terrify them.

My wife and I have been members at Massage Envy for over a decade. This operation was, at one time, professional, helpful and provided a good service. This is no longer the case. Since reopening after COVID it has been a huge challenge to schedule a massage due to lack of therapists. Also, when we were able to schedule a massage on the mobile app the scheduled therapist on several occasions did not keep the appointment. To add insult to injury, there were times where multiple cancelations happened and my wife and I were not provided notice of the cancellation prior to the appointment time. Only after we showed up at the location were we told the massage was cancelled. This was a huge error by the scheduling staff and a colossal waste of our time.

I am writing this review because of the poor service from this location. This location is the blueprint of failed leadership, management, and supervision!!! The Massage Envy Franchise should be ashamed to allow this location to continue to neglect their clients. Do not visit this location for services!!! The staff is poorly trained, personnel turnover is the highest I've ever seen, phone calls are never returned (If they answer), there is no sense of care or professionalism to address your needs, and a manager is never available!!! Absolutely Unprofessional!!! There are other reviews that address the same concerns. It is obvious they don't care about their reputation. This review will not address my needs or improve the culture at this location. I want to share my experience and to warn you before doing business at this location. Hopefully, someone will care enough to embrace the staff with true professional guidance, mentoring, and leadership. George Jr.

This is a rating for the Massage Envy in Casa Linda shopping center in Dallas, Texas. I had a difficult time cancelling my membership at this location. I became unhappy after over 10 years of going there when I was turned away one day (although I had 6 months of credits saved up!) because it was the day before payday and my monthly payment had not gone through. I was treated as if I was trying to steal from the company, not like a faithful 10-year customer who was one day out from payday and having a cash flow problem.

Save your money. You must pay a monthly fee to join, but I was unable to get any massage appointments for 3 months across 3 locations within 7 miles! And if you want firm or deep tissue massage, several places don't even have them anymore, which of course is not made known. So you accumulate credits that you can't use, and if you quit (stop sending more money after bad), you have 60 days to use up credit or forfeit! But you guessed it, you can't get an appointment. This setup is AWFUL for the customer!

Call to schedule an appointment, and it was a voice message telling me to text them with my information, and they would get back with me the next business day. Terrible customer service! I called because I hurt and want to set up an appointment asap. They missed out on someone that is in bad shape, and would have scheduled 2 massages a week. Their loss!

I have been trying to utilize my membership for months now with no availability. I have spent over $1000 with this company and no service to speak of except a facial that wasn't even very good. They are booked for four months out. If I don't get any service soon I will cancel and be out over $1000 and nothing to show for it. Don't get hooked into buying a membership! BUYER BEWARE!!!

I was a member for over 12 years. Last year I became ill and could not go for massages, I still paid, every month 59 dollars was taken out of my bank account. I had over 12 sessions unused. I gave my son a session as a gift in September. In October the rate increased, no one told me, I asked for a cancellation. I was offered a $10 a month instead to which I said, "No thank you, I want to cancel."

I decided to cancel my membership due to the lack of using it on a monthly basis. I had the membership for over a year and had 9 credits on my account. I book a massage appointment on 3/1/2022, after my massage, I decided to go ahead to cancel my membership due to the increase in price and the lack of use of this membership. I was at the Allen Tx location, I asked to cancel my membership. I was told that they didn't have any cancellation forms, and their printer wasn't working. They said they would need to email me the cancelation form and I could email the form back to them. I asked them to email it at that time and I would fill it out on my phone. I was told I didn't need to sign it, that I could type that in. I did as I was told, waited at the store to make sure the email was received, and left afterward. I live about 15 minutes away from the location, once home I received an email from the location.

Company essentially stole from me. I paid for massages. I'm an active member in good standing and have been for nearly 8 years. Paid their fee to transfer massages to another person. They mysteriously lost them when they changed systems. They claim there's no record of the transfer, yet can't explain the previously massages being paid by that person by credits. This is completely unacceptable and corporate supposedly is aware of what happened and has left no remedy. I am disgusted.

Do not fall for the membership. You are locked in for a year and unless you go for a massage every single month it’s not worth it. I have an amazing therapist but don’t like the companies practices and rude front desk staff. Support your local therapist instead of a huge corporation that worries more about their bottom line than their customers.

Horrible customer service, told multiple different things from different locations that do not match up. Also has had problems with therapists not staying there long, so having to have a new therapist every time and no consistency.

My daughter and I bought a package after a Mother's Day Promotion. A few weeks later I was in an accident and lost the use of one of my arms. I tried to cancel or transfer my membership package to my daughter. They refused. They said I could postpone my membership for 6 months with a letter from my surgeon, which I provided. But, what good is that?!? I've lost use of my arm and I lost my job. So now I have to pay for something I can't afford or even use. How heartless!!!

I have been a member & patronizing Massage Envy @ 6626 E McKellips, Mesa, AZ for a year and a half. My kids have given me several 300 gift cards. It got frustrating with the financials Massage Envy @ 6626 E McKellips, Mesa, AZ. They would still charge my card while I had gift money on my account to use. NOT what I was TOLD, BUT Apparently, the gift money cannot be used toward a membership, although not what I was told when I inquired about gift cards & again when submitting them. I HAD to use that for additional services. Plus, calculations were never correct. Lastly but most importantly, NOT ONE massage was worth its weight in charges. I tried different people to no avail.

You won't be able to schedule anything, you get credits each month that you pay. When you cancel your membership you will have to use all your credits within 60 days. You will not be able to use them as you can't make appointments. You will lose all the money you pay for a membership here. As for the massages themselves ... when you are able to get an appointment it will be with someone different each time. It is hit or miss.

Goodyear AZ location.

I called to reschedule my appointment because I woke up with a headache, fever, and a cough. When I called to RESCHEDULE Deanna quickly told me that it would be a cancellation charge in the amount of half the service. I explained how I was feeling her only response was that it was policy, so I asked if they would prefer me come in sick and she only stated that it was company policy to charge a fee. I had a gift card, I told her to gift the entire amount to my massage therapist since that what their main concern was, that the therapist gets his pay.

I do not recommend this business to anyone. Every time me or my wife call to schedule a appointment they are booked out. I asked them to let me out of my contract. They said no even after I said I will pay them for any inconvenience. So now I'm stuck with a bunch massages I can't use. They won't even let me give the massages to someone else.

My husband and I had a year membership and through the year we were shorted several times on our hour massage and my husband was given poor treatment at the beginning. I called to complain but you can never speak to a manager. There is never one there. December the 4th was our last massages and I asked twice to make sure that this was the end of our contract. Both times they stated yes and that I would not be charged but 2 days later one of the charges show up on my checking account. When I called to inquire why they said my husband has one more month. How could this be possible? We signed together and came to every appointment together. Of course there is no manager to speak to and they stated someone would call me back. I have received no phone call. All I want is my money back and for them to stop charging me for a contract that is up. DO NOT SIGN A CONTRACT WITH THEM.

Let's begin. I don't write reviews but after dealing with this company’s poor ethics and terrible customer service I felt inclined. I'll start with, it takes a couple months to even get on the books.. therefore I asked to cancel my membership and was told I needed to use all my accrued hours before my cancellation or that it would just be money lost. So I scheduled, with a Massage Envy Meridian receptionist, months in advance my remaining packages..

Before the pandemic they were a wonderful service. Due to the pandemic and moving I was unable to use my membership at any location. In the contract it states a refund if we are not within a certain mileage of a Massage Envy. All locations in Beaverton, Portland, Tigard, Sherwood were closed for multiple months. I contacted the Salem office and they froze my membership. They explained they will refund three of the six months of the pandemic. I contacted the main corporate office on 03/20 and 05/11 explained this was an independent franchise and they escalated it back to the manager at the Salem office. No results. So I tried to use my services again and they froze my credits that I already paid for.

Massage Envy is fueled by greed, their "membership" is a scam, a completely unfair trap designed to keep you locked in forever. BUYER BEWARE. My wife started her membership a few years ago and was INJURED BY THE THERAPIST during a pregnancy massage at the La Quinta, CA store, so she simply stopped going. Unfortunately my wife did not cancel her membership then and there because she simply didn't think about it. Honest mistake for a sleepy, injured, 6 months along pregnant lady right? Keep reading....

Nothing wrong with the therapist. Chelsea. She was fantastic each time I used my membership. Twice of six. It is the business dealings that are sketchy. I was not able to use all 6 of my sessions fast enough, due to the limited scheduling they have available and my own limitations... so I lost them. After tip, I paid darn near $500 for 2, yes count them 2, hours of massage. I will not be back. I DO NOT RECOMMEND!

Take Massage Envy services as much as you want but DO NOT sign up for their membership. There is absolutely no way to get out of it. It's a trap and they will wrongfully deduct your money every month even when you do not authorize such transactions. It's a total scam. I have been trying to get out of this situation for 3 months now. Nothing works and I keep losing money!

I have enjoyed the massage therapists at my location very much. They take pride in their work and are willing to dig in for us athletes. The reason for the 3 stars is the membership. Be warned: you are locked in for 12 months when you sign up. Had that been brought to my attention, I would not have signed up for it. Overall, I'm happy to get a massage at my location!

*** WARNING DO NOT GET A MEMBERSHIP HERE UNLESS YOU WANT TO LOSE MONEY. ...Google search yourself. So many online all with getting out of your contract! Just evil and dirty biz. I was mistreated by a therapist Palm Coast Florida and wanted to cancel membership. I was having nightmares and started feel uncomfortable due to experience. I'd been with Massage Envy 2006 but when I went to cancel they also canceled my prepaid on the book apt. Leaving me out money and they do things on purpose in the cancelling so it takes longer and you're charged again. It's dirty and criminal. Just look into it. Tons of stories like mine.

Rebecca represents the epitome of who NOT to place in a management. Her lack of professionalism, politeness, communication and listening skills, and ability to take ownership of provider mistakes is horrendous. I'm in the process of contacting the corporate office, and the Better Business Bureau, to file complaints of illegal practices regarding Rebecca's responses to me, and regarding possible class action due to the withholding of employee wages caused by her failure to resolve a consistent consumer issue.

My mom and I started getting massages several years ago. We were told if we joined together it was cheaper. So 65.00 each was taken out on my mom's account once a month for our massages. April 2021 my mom had to start radiation treatments unplanned. We spent the month of may sending forms to them multiple times to cancel the account. We were told all was done to stop being charged again in June. Amazing enough they have continued to draft 65.00 out of my mom's account for June, July, August.

I am highly upset with the unprofessional and rude staff at Massage Envy- Cordova. My appointment was scheduled for 09/07/21 at 8:00 pm. I received a text message on Monday to reply "Y" to confirm and "N" to cancel the appointment. I texted "N" to cancel because I knew I could not make it. I thought everything was fine until I received a call on 09/08/21 after the appointment from the front associate stating that she will charge my card because I missed my appointment. I told her I cancelled the appointment via text. She stated it is nothing she can do. I ask to speak with a manager. She advised the manager is not there and will be in tomorrow morning. I requested for the manager to call me in the morning. The next day I waited for the call and the manager did not call.

My husband bought me a gift card with a substantial amount on it a few years ago for Mother's Day. I scheduled a massage, walked in and was told it had 0 balance. Nothing on the card about expiration.

I called and scheduled a massage for both me and my sister for her birthday. They called the day before to cancel one appointment because of some issue with a therapist. I called other branches and all were full except for one. The day of on my way out the door they cancelled again because of a therapist went home sick. I understand things happen but twice is nuts.

Have been a member of Massage Envy since 2015. Unable to book a session with a vaccinated therapist. This is frustrating and disturbing for them to not identify vaccinated employees. This is a hands on business who is not taking into consideration the health and well being of its clients. It has been almost 2 years since I've been able to use my membership, paying $70 per month for unused services is a waste of my money! Let's hope the Corporate Headquarters is listening and change their policy.

Been going there on and off for years. Just signed up for 6 month contract paid in full. So far so good on the appointment scheduling and getting in. I think because I paid in full with my FSA vs. the monthly, that makes a difference. I'll see in 6 months if I'm not permitted to cancel my contract. I'll be sure to put in writing well in advance of maturity date even though I paid in full upfront to avoid auto renewal.

I've been a member for 1.5 years and in those 1.5 years it's been so hard to schedule a massage. There's just no available appts. They take your money, but can't deliver on services. My HSA was linked for auto pay. My account number changed. Massage Envy was very quick to call me out on it and suspend my account threatening to cancel any future appts if I didn't provide payment within 24 hours. I was on vacation. What did I learn? Massage Envy only cares about new business, roping in new people for their wellness plan. They don't care about their wellness members they already roped in. They don't care that you can't use your wellness benefits because they don't have the staff to provide them. They are super quick to drop you if miss a payment because your auto pay card number changed.

This is the worst company ever with the worst customer service. I called a week before and made arrangements to pay with my membership and my cc on file for a 1hr session for my sister and a 1hr session for her friend. They confirmed everything was taken care of. When my sister and her friend were done with their massage session they both got charged for it. I had to take time out of my busy day to go personally and take care of the reimbursement and correct charges into my account. Now I am trying to cancel my membership and they give me the excuse that I have to finish paying an entire year to cancel the membership. I'm gonna end up canceling my cc so they won’t take any more money. If you do use this company, DON’T EVER sign up for their monthly program. Complete rip off.

This is the worst company ever with the worst customer service. I’ve tried cancelling for TWO MONTHS and it’s been excuse after excuse of why they can’t, then admitted to me they lost my paperwork. They said repeatedly that the manager was out and couldn’t do it. I ended up canceling my debit card so they wouldn’t take anymore money. If you do use this company, DON’T EVER sign up for their monthly program. Complete rip off

Can't cancel once you buy: if you accrued massage credits, you will lose them all unless used within 45 days. If you did accrue, esp through covid, how the hell are you going to use it? You have to pay $20/mo to freeze your account so that it stops accruing. WHAT?!?? And now I booked an appointment after 1.5 yrs and I get to wear a useless mask lying face down even though it's all open now. Fully vaccinated, looking to use the money I already spent otherwise would have come. Give me back my money and stop ripping off people.

Summer, 2020: I left a phone message asking my account be temporarily suspended due to Covid. They continued to charge my card monthly. I spoke to a manager. I was told massage credits accrue so I can use them when I was comfortable returning. I was okay with that. I stopped paying the monthly fee because I wanted to use up my many credits before starting payments again. 6/19 (1:14pm): Ready to use my credits. But, in a phone call, I was told two things:

I would not recommend this place to anyone. We have found Ourselves several times having to book 6 to 8 weeks out which is ridiculous. And then on several occasions our appointment times were totally wrong and would not have both of us booked. Would only have 1. Today case and point we were both supposed to have massages. My boyfriend was the only 1 that was in the books so they tried to offer me a facial which I accepted however after waiting in the waiting Room for 25 minutes for my clinician to show up I walked out. Do not go to Massage Envy.

My mother has paid a lot of money for massage points including for her children and we all feel that this whole business is a scam. She has been told by different employees that she must keep paying to use her already paid for points. There is a "freeze" option but Massage Envy is telling her she can't use the points during the freeze but that she will still be charged $10 for "Maintenance" and it's only for a 6 month period after which they keep charging full price. How could anyone, in good conscience treat a long time paying member by essentially scamming them and stealing their money? They never explained to her that this was how they handle the accounts. This situation needs to be addressed and corrected immediately if this is a respectable business at all as every location claims it to be. However, it is impossible to get any help so I recommend not even starting a membership with this entity.

You want to freeze your account? - We need 10 days notice. - Oh yeah, and your phone call wasn't enough. You need to put it in writing. You want to give your hours to someone else? - That will be a $20 transfer fee and you can only gift 1 hour to the same person every 6 months. You were charged while we were closed due to COVID? - Too bad. You should have told us not to charge you. You have ** unused hours on your account and your charge didn't go through this month? - Sorry your account is suspended. If you don't pay us more money, you can't ever come back. AND we'll send you to a collection agency.

Firstly I was surprised with a first visit to Massage Envy for a Valentine’s Day gift. To say the least I was very disappointed and I will never go back there. I was running a few minutes behind so I called the front desk and every single time I called the receptionist answered by saying, "Massage Envy. Please hold" and had me on hold for minutes. Hung up. Call back again and she did the same thing all over again. I got tired of waiting because by then I had arrived. So I let her know that I was checking in. They had me to do paperwork. She didn’t make me aware that my hour message would be over at 12:20 pm and proceeded to check me in.

I have accrued 10 massage credits because with so many COVID restrictions I haven’t been able to use the service. I decided to cancel and was told I have 60 days to use the 10 credits. They have reduced hours, will only book out a short distance and will not book 90 min appointments. This seemed unreasonable so I asked for more time to use the credits and was told no. I made an appointment to at least use 1 credit and told them I would be looking into the legality of them keeping the funds for all of the credits I am unable to use. They then told me unless I promise not to pursue this they are canceling my appointment and I am no longer allowed access even for the 60 days to use any credits. Completely unprofessional and inappropriate attempt to harass and intimidate me. Manager even threatened to charge me personally with fraud for disputing any charges.

I called the Brookfield, CT location to purchase a gift card for my daughter-in-law and asked them to hold on to it for my son to pick up. I made an embarrassing mistake. I called the wrong place. I meant to call another local spa that my daughter-in-law goes to. When I realized my mistake I called right away, hoping for understanding and a refund. I had to call three times before getting an answer – which was... no refunds, even though they still had possession of the card. They said it was a national policy and I could call the national office, which I did.

Over the past 3-4 years, I have been a loyal Massage Envy customer. We have primarily used Nashua but also frequented Methuen. I have 3 memberships that are billed monthly. At the start of covid, the billing stopped. Once the massage parlors were allowed to open again, billing continued. One day, I called to schedule an appointment for my son who is a paying member. He was not quite 15 yet so they denied him an appointment. Why does he have to pay if he can’t go?

I purchased the minimum massage for my daughter and son in law. $65 for an hour. Gave the receptionist my card she charged $360.00 and said they could NOT refund me for overcharging my account. We contacted them 3 times. NO REPLY.

If I could give 0 stars I would. I am high risk for covid and so are many of the people I associate myself with. They refuse to stop my payments when I haven't used the services in 7 months. I told them that not only did I lose my job to covid and can't afford it, but that I also can not risk using the services at all. They refuse to let me cancel. During a global pandemic! Corrupt!! Such a terrible awful company!

My husband and I decided to treat ourselves with getting a membership subscription. A couple months after, Covid started and everything was in lockdown but monthly membership fees were still being charged and accumulated. When Massage Envy opened back up we asked if we could please freeze our subscription to be able to catch up with the amount of massages we hadn't been able to use due to the Covid lockdown. They said that even if we would freeze it we still would have to pay $40 and wouldn't be able to use the accumulated once in the meantime.

Do not get a membership! Biggest scam ever! I signed up for a membership and realized I wasn’t using it like I thought I would. When I canceled they told me I had 2 months to use 12 services that I hadn’t even gotten too in a year! Offered to let me use them over longer time if I paid $10 fee that went to the house. You have to pay an extra fee to transfer a massage, even though you’ve already paid for the service at their price. And to my knowledge now you can’t transfer a service after you cancel. So now I have to go for 10 massages in 2 weeks before they expire. They are just out for your money!!! Booked a couple's massage (that verbiage was used) and they didn’t tell me we wouldn't be in the same room until we arrived, how is that a couple's massage? Just so disappointed that I committed to something so scandalous.

I sign up for a membership in Belmar and they never told me of a year contract. I ask several times can I get out of this at anytime? She said yes! Well now I need to get out of it cause I lost my job and the manager was rude and said no. They lie to you so you sign up for it so they take your money. They don't care! Don't get the membership. It's a year contract. If they told me and was honest I would have never done it. Terrible customer service.

My spouse purchased a gift card February 2020 for $85 ($65 plus $20 tip). I couldn’t get an appointment until recently because of Covid. Meanwhile-He just purchased a second gift card and paid $135! He didn’t realize that they charged $50 more for only a ONE hour (basically really 50 minute) massage, thinking it must be a longer service. I just had my first massage today and asked them about the second gift card-, if it was for 90 minutes? They said their rate is now $115 PER HOUR and then added the $20 tip.

I had a membership here a few years back and the service was not up to par. I was given a massage as a gift March 2020. The massage was amazing, customer service - not so much. Because the massage was good, I thought I’d give it another try and purchased a 6-month membership. Well - do NOT waste your time! The management and customer service here are horrendous. My next couple of massages were not good, and the masseuse from March was no longer there. I can’t begin to tell you how unprofessional this place is. Go elsewhere. Spa Sydell/Lawrenceville or Natural Body Spa/Snellville will take care of you! Massage Envy is horrible! The front desk staff are horrendous! If I could give less than 1 star I would have.

I've had 3 massages since signing my membership and loved them! Nice staff who greet you and answer the phones! Now with their new policy, the client and massage therapist must wear a mask during the massage. I respect their decision for this new rule. But not everyone wants to wear a mask during a massage and that's my right. I'm not trying to put anyone at risk by not wearing one, I simply asked to be released from my contract due to this unforeseen new policy, that I am not comfortable with or want to move forward with in my membership. M.E. will only let you freeze your membership which prolongs your yearly membership, after your 6 month hold. They won't take Covid and their new policy into consideration for cxl'ing. I think this is poor customer service. I wouldn't be wanting to cxl if their policies remained the same as when I signed my contract. So for this reason, I personally don't recommend Massage Envy.

I had signed a 1 year contract with Massage Envy. I was charged during COVID19 while they were closed. Refused to refund me and now they tell me I have 5 massages coming to be taken in the next 60 days. They will only allow 1 to be gifted and they will charge me $10.00 more for it. I do not feel comfortable due to COVID19 and I was advised that it was just too bad and "I don't make the rules". They assure me that they are sanitizing. WOW I am convinced. Very poor business practices especially during this hard time. NEVER EVER AGAIN.

I live in Bend Oregon where Massage Envy Permanently Shut its doors without Notice in early March. There are NO other ME's in Oregon that I know of. Prior to this It was impossible to get an appt with them for various reasons. It was frustrating at best. I have been charged monthly for over 2 years and due to sudden serious ill health, early in the relationship, I have found this a hardship. I explained to them that I had been struck with Kidney cancer and was unable to use what I was accumulating in massages.. I repeatedly requested that the 24 massages (now) I'd accumulated be allowed to be gifted to my adult children. I was told yes, then later denied. Then there were stipulations applied and then later again denied. They now feel that I should pay an additional $10 fee per accumulated massages to transfer them. They have bounced so often I am confused. I can barely afford food now let alone additional fees.

I got a gift card from my husband for Mother's Day. I booked the first appointment at 10 a.m because it was all they had for what I needed within the next month. I took a screen shot of the appointment confirmation because I just always do that. I took off work for that day to go. I got there early, the appointment was for 10 am. I go to the desk. They tell me my appointment was booked for 1 pm. I show them my screen shot and they were nice about it and agreed I was right but I had to come back at 1. I realize that mistakes happen so I was not upset even though my day got kind screwed up because of it.

My son bought me a gift card for Christmas; when I went I use it, the card had no funds on it. After knowing the situation, they still charged me $65 for an appointment I couldn’t keep because the company didn’t put my son’s hard earned money on the card. And because they’re franchised, I had to run around to try to get the problem resolved and it still to this day isn’t!! I will NEVER go there again!!!

We are all struggling with COVID-19 - some of us lost our jobs, lost friends and family members. Massage Envy, like many other businesses, were forced to close until further notice. YET MASSAGE ENVY CONTINUES TO CHARGE THEIR MONTHLY FEE!!?? How dare you take advantage of people when we are ALL being affected by this Pandemic!! I am cancelling my contract immediately. Shame on you!

While many of us are trying to pay our bills, mortgages, employees, groceries and everything life has thrown at us in this COVID-19 environment Massage Envy - West University continues to charge us their monthly fees even though we cannot get a massage even if we wanted one. You should be ashamed of yourself. My wife and I intend to cancel with this low life organization and join Massage Heights who we understand froze billing. Come on Massage Envy your greed is unacceptable!!

I had 90 minute session with Yanet at Massage Envy in Fort Myers today. I have fibromyalgia and had been suffering for a week. I feel great after the combination of stretching and massage.. I highly recommend this Massage location and Yanet!!

I was told I could cancel my contract at anytime free of charge only if I cancel 10 days before the next payment due date, only to find out it was a complete and total lie! You will owe the money no matter what unless you get a medical doctor to say you can't have the massage.

It would be nice to get a lower back message. The therapists are so restricted of how to cover and maneuver so not make people uncomfortable, that it takes more time doing that than do the job. It's a massage. Lower back is most people's issues if they do physical work. Put a camera in the room if needed...not like we're laying there nude.

Hi Everyone! My sister bought me a year membership, in full for Christmas 2018. Since she bought the membership they wanted my credit card to keep on file. They started charging my card in April for what I thought was for extra services, but ended up being for monthly membership (which was already paid for in full). Now they refuse to refund me my money...but out of the kindness of their greedy little hearts will extend my membership so I can use my twice paid for service. I don't want anything to do with these people or their services. I intend to see if I can give my services to other people....we'll see just how greedy this company is....

My wife bought me a gift card about a year ago and I have scheduled 1-2 massages each month. The staff and therapists are always friendly and professional. About a month ago I started thinking about cancelling my membership. Don’t get me wrong, the massages are always good~ just not fantastic! I decided to try one more therapist (Lori L) and I am now a believer! She is professional and knows what she is doing and enjoys her job! The massages have really helped my chronic neck pain and overall health!

Thank goodness I looked at my statement. I was charged on two separate dates (meaning it was not a random mistake) for services and products I did not receive. The franchise I dealt with was slow to act and refund me. The bookkeeper informed me that the employee who charged me has since left. What does that mean? Was she fired for doing this to other clients? I'm very disappointed.

I live in Massachusetts but am spending 8 weeks in Florida taking a class at a training facility. My friend from Massachusetts purchased me a Massage Envy gift card as a going away present to use while I’m here in Palm Coast, Florida. When she purchased the gift card, they had her set up an account for me (not a membership) with my name and phone number. The amount on the gift card was for the price of one couple's massage for my husband and I plus gratuity. I made my appointment, we had a nice massage, and at check out I was told the gift card balance was only 17 dollars. What? I was confused. They then told me they could see on their system that I had used part of it in California and part of it in Wisconsin. I said I haven’t been to either of those places, and I had never even heard of or stepped foot in a Massage Envy until today. They said “I’m sure there’s a mix up, don’t worry, we’ll figure this out and give you a call.”

I started getting massages over a year ago. I signed up with a monthly billable “you can cancel anytime” membership. When I realized the massage was aggravating my hip, and it was taking over a month in advance to schedule, I cancelled. They continued to charge my credit card every month. I finally disputed the charges with my bank and was promised it would not happen again! It did!

I have recently ended my membership of about 5 years with Massage Envy. I stayed because I liked the massage therapist. The management has not been good at the LODO downtown location for years and this includes the current manager who is new. I had 5-6 appointments canceled over the last few years there. 2 of these in the last several months. Several appointments were canceled without any notice to me. I would call to confirm and someone had canceled the appointment. The management did not make it right with me. I did like the location that I signed up with off of Arapahoe and Parker road but did not find a therapist I really liked there. I have written emails to Massage Envy corporate with NO response about all of the canceled appointments.

My daughter babysat and saved up in order to purchase a gift certificate for me. It was my birthday and she paid $100 online for a 90 minutes massage, gratuity included. The website STILL offers this in the exact same words. When I called to book my 90 minute massage within 3 weeks of receiving the gift, I was told that the pricing at my Massage Envy location "just went up" so that the $100 would only buy me a 60 minute massage OR (of course) I was "welcome" to ADD TO the cost and purchase myself the 90 minutes.

I saw prices go up at Massage Envy from $60 to $90 for a 60 minute massage. To try and get a massage for less, I purchased a 6 month membership paying in advance so I could get 6 massages for $60 each. I usually give massage gift cards and thought this would be a good way to save money as I was told I could transfer one massage per month to someone else. I was told I would not lose the massages if I did not use them, they would carry over to the next month and I would have a certain amount of time after the 6 months to use up any unused massages. I ended up getting busy with other unexpected events during this time and was nearing the end of the 6 months with all 6 massages to use, but I wanted to transfer 4 of them so I was not too concerned.

I was appalled this morning as I watched a vehicle wrapped in “Massage Envy” stop for a loading school bus and then just take off and drive past it. Light were red and blinking, bus gate was still out. Vehicle then stop to turn into a church parking lot. Why the big hurry? They broke the law while advertising for this company, disgusting.

Very upset with Massage Envy! I purchase a gift card yesterday online. I got a white screen with “error - timed out” and no gift certificate - yet the money is coming out of my account. I’ve called multiple times leaving multiple messages and emailed multiple times with no responses. There are horrible reviews for their customer service and now I see why. It is absolutely impossible to speak to a live person at corporate and the actual Massage Envy establishments say they can’t help with anything purchased online.

On May 10, 2019 I went into Massage Envy to use a gift card. They told me they could not honor the gift card because they were having an ongoing issue due to their computer system transfer. (It also affected anyone who had purchased a gift card from an outside store - i.e. a grocery store) I am a member, so I asked them to check and let me know. When I called my local M. Envy manager a week later "the IT dept had not called back" then in June I e-mailed corporate. They e-mailed a reply saying they would get back to me with a resolution. Now it is September 2, 2019 and NO RESOLUTION. If this is how they treat their members, I would think twice about investing - POOR service!

I am very unhappy with what happened at my appointment today. When I walked in I was informed I had to confirm some form on a tablet. The girl could not clearly explain what the form was for nor was able to let me see what was on the form. I found this very upsetting and from a legal standpoint any signature is invalid as it was signed under duress!

My massage and facial were not up to the standard or mediocre. I Do not recommend this establishment to anyone on Staten Island. They provided the absolute worst service both at the front desk. As for the massage therapist and aesthetician they need practice. I've had better services at two different establishments on Staten Island. I had a very bad experience with your customer service. The woman at the front desk took my payment which was in the form of a gift card from my husband and proceeded to tell me that after charging me for the services I only had $9 left. When my husband purchased this gift card he included a 20% tip for both services and when I told the woman at the front desk she advised me that they were probably in the middle of changing rates when he purchased the gift card.

Before massage begins you get a few minutes to relax in a comfortable chairs. I've tried two masseuses and settled on the one that best suited my needs. My masseuse Maria at Coconut Creek Fl location is perfect. Wherever your aches and pains are she will find them. Excellent knowledge on the different muscles. I prefer the deep massage because I lift weights and walk many miles as part of staying health. Most of the time I have muscle pains and the massage helps to alleviate them. Also she massages my head which feels incredible. The atmosphere is very comfortable and relaxing. Clean and massage table comfortable. Maria checks frequently with me to make sure her pressure is not causing pain. I do have a massage once a month and love it. I now incorporate it in my fitness program. It affordable and you can earn points toward future cost when you set your next appointment. You can also schedule your appointments via internet. Webpage is easy to navigate.

Massage Envy's membership is a racket to bleed you dry. If you give them a credit card to bill your monthly membership fee too, they will keep billing that even after your membership has expired. They automatically renew you and then keep on charging you. My membership should have ended in August 2018. Without my knowledge, they automatically renewed it and continued to charge me to the tune of $780.00. Now that I have cancelled my membership, I only have 60 days to use 14 massages or I lose them all. This business of monthly memberships is a complete and total sham.

I started going to Massage Envy due to a whiplash injury. During my time there, I was offered a membership and was hesitant due to some reviews I had read but with reassurance from the receptionist helping me, it seemed like maybe it would be a good idea. I was given a tablet with questions to answer, and a review of the membership. I remember specifically reading the portion of the cancellation policy provided to me. It stated that I paying month to month and if I wanted to cancel could do so. Cancelling could just take up to 10 business days. Hence couple a weeks before your account is charged. That's what was represented to me when signing and the receptionist revised this with me and never stated I couldn't cancel.

I originally started here 6 years ago and the quality of customer service from branch to branch is ridiculously unpredictable. Some branches don’t answer the phone, some never have appointments available, some have no decent massage therapists. I have MS and I asked two different therapists to focus on my feet at the Falls of Neuse in Raleigh branch. After neither did more than a few minutes on my feet- I complained and got an assurance that would never happen again. I was so unhappy I didn’t re-up when my membership ran out but they continued to run charges on my card.

Started out of the gate and was satisfied with the service. However down the road things begin to deteriorate. Had to make appointments over one month in advance to even come close to a appointment time that fit my schedule. Then begin a series of months where, even after scheduling an appointment a month in advance, they would call and cancel the appointment, another month in advance. Before you knew I had 3 to 5 months credit stacked up. But of course that didn't stop the charges to my credit card.

I had good experience with them for almost 2 years. I cancelled my membership after the rudeness of my last massage therapist. The last time I had an appointment she had an upper respiratory infection. I know it’s hard to miss work but this something you would not appreciate from an organization that promotes wellness.

I've been a member since 2008. I've been wanting out for years. My employment required me to move often. Nearly every transfer to a new location has involved some issue; one location cancelled my membership instead of transferring it, which would have been great but they didn't advise they were cancelling the membership and that I had a very short time to use up a large number of rolled-over services. Since I wasn't aware (and I could not realistically use that many services in that short a time even if I was aware), I lost the large number of prepaid services I had. I raised Cain and got *most* of my services back.

Hi everyone. While I love their massages and have used their services a lot and my family too, please do NOT use the website to get an ONLINE gift card!!!! I tried to get one 7/23/2019 for my daughter for her birthday and filled the screen out and payment information. Clicked submit and the webpage errored! That wasn’t the worse part. There were NO confirmation emails sent to either my daughter or me. HOWEVER THE NEXT DAY THE CHARGE POSTED TO MY BANK ACCOUNT!!!! And when my daughter scheduled a massage to use what I thought was a gift card of course our location could not verify it. They tried and I tried resending the gift card from the website link. No luck.

It is just better to schedule an appointment and pay as you go.

I have not had any success connecting my online customer account with my account in local location where I joined and my information is kept.... I cannot connect my CC to my profile, I cannot book appointments online or via app, cannot see past appointments, nor the future appointments...and there is NO tech support!!!! There is NO contact information on the website for technical help. They only refer you to the local franchise locations.

I purchased a $100 gift card for my wife for a 90 minute massage. I asked the sales associate working the front desk to make sure it was going to be a 90 minute massage and he stated “yes”. Months later my wife calls to set up an appointment for her 90 min massage and massage envy tells her that since she is in the system as having been there before (which is true since I had gotten her a couple of gift cards from there before) that she did not qualify for the $100 90 minute massage. They tell her that rate was only for new customers. I then went to the store and tried to explain to them that the salesperson never mentioned $100 only for first time customers.

I purchased a gift card online for my friend's birthday and entered in the wrong email address in order for her to receive the electronic gift card. Called customer service/Corporate and they prompt you to leave a message or email them instead. None of the franchises could do anything because they aren't affiliated with corporate. My card was charged and my friend is not getting her gift now on her birthday and someone else with the email submitted is now going to receive an electronic gift card on me! Very frustrating that you cannot speak to a live person.

I was given a gift card, so I called in the AM and made an appt for the PM. At no time was I given their cancellation policy. Throughout the day my baby got sick and in the evening he developed a fever. I called to cancel and was forced to reschedule or would be charged a 50% cancellation fee (which no one told me about.) I explained to the receptionist that I had to find out my husband's schedule in order to reschedule because he would have to be home to stay with the kids in order for me to go. She "apologize" but said if I did not rescheduled she would have to charge me. However, I was stuck seeing whomever they had schedule me with and her schedule and mine did not agree.

My husband and I have been members since 2010. For a few years things were great: we had a wonderful therapist and the staff and Manager were helpful. Things have changed drastically in the last couple of years. Therapists were leaving, Managers were leaving, and the front desk staff went from helpful to uninformed and unhelpful. Employees were complaining about not being treated fairly and were leaving. In a word, a disaster! We went from having a massage and/or facial EVERY month, to accumulating 3-4 credits because we couldn't book appointments with the therapists we liked - they either left or cut back their hours...

It has been extremely frustrating and disappointing to pay a monthly fee for a service that has been so hard to get. I have frequently encountered issues with their website and their schedules are always fully booked which makes it impossible to get a massage quickly. Furthermore, I have been last-minute cancelled again and again because one of their massage therapist didn't show up to work and they couldn't find a replacement. My experience with Massage Envy has not been a good one. I was told it would get better once the expansion of the Mandeville offices would be complete as more therapists would be hired but I have seen no change. For those reasons I have cancelled my membership with Massage Envy.

Been a member over 4 years, had amazing experience in the past. Looks like if you are in a hurry and don't leave a tip you're added to a black list. Even though several times I left the tip cash never made it to the person who I used every single time. Today I booked the same person. Showed up. Been told I was with some other therapist which made me uncomfortable but accepted it. Room was cold, felt like I was being in a machine press instead of getting a toned massage. I stopped the service in the first 10 min. Once I walked out manager and the therapist I clearly requested told me that he didn't accept me because I didn't tip. Wow. Really? Then once I went on the details all I get the lame round about.

I signed up for a monthly massage subscription. The massage quality was good. The massages were easy to schedule and the staff treated me well at the facility. About 9 months later, I no longer needed the massages and decided to cancel my membership. The individual answering calls told me I needed to speak with a manager. I would need to wait for the manager to call me back. When she did, I learned I had committed to 12 months and wasn’t allowed to cancel yet. I thought that was a little misleading, as I didn't recall agreeing to a 12-month lockup. They said I also couldn’t give them advance notice of cancelling. I would need to call in and go through this again when my 12 months were up.

DON'T SIGN UP FOR THIS SERVICE!!! This company has done nothing but stress me out since I signed the contract. My initial service was a gift for a friend and myself. That went well. However, the day before the massage, we received a call saying that the therapist was ill. There was no one to help my friend, but my appointment was still open, so I gave it to my friend. Next day friend was suffering so bad with allergies he need to cancel. I lose the $10 fee for a friend, and all 15 massages I had on file, which I couldn't use, because my 40 year old daughter was diagnosed with cancer and for two years I was with her until she passed away on October 17, 2018. Now that I really need this, they cut us off. This place has no sympathy and is all about the money! I'll say it again, DON'T SIGN UP FOR THIS SERVICE!!!

I bought a 12 month wellness program $65 a month last year 2018. I believe in March they're telling me my payment didn't come out until April. I will be checking my bank statement for that discrepancy. I lost my job in May 2018, they wouldn't let me cancel the program but offered to put a 6-month hold on it. So I started paying on the program in November of 2018 and according to their records one month of April 2018 and they are claiming my last payment will be coming out in October. I believe my last payment should be September 2019. I recently didn't realize I had an appointment this April 2019 and it was a no-show no call - my very first one and got charged the full of $65 missed appointment. I will not be signing up for this wellness program ever again. I will say the therapist I have Alicia is excellent and does a great job every time I'm there.

I've been a member with Massage Envy for 2 years ($65/month) and have had no complaints...until now. I have been contemplating cancelling my membership for a few months now because I don't use the services as much as I thought I would. My husband and I decided it was time to cut down some monthly costs due to financial hardship. We just moved to a new state for the military and I (nurse) haven't found a job yet. I have 7 credits (1 hour massages, facials, etc) which is a significant amount - $65 x 7 = $455. So I called to cancel my policy today and learned a few things:

I had been a member of Massage Envy for years, but after the recent disrespect and hate that I received from the staff at Massage Envy Plymouth, Minnesota, I decidedly cancelled my membership and will not go back. After dealing with the rude daytime/weekday staff there, to include the "manager" or "supervisor", a woman who apparently cares more about controlling staff and customers than retaining a longterm member for the business or even listening to a customer's concern, I'm not even sure if I will use the outstanding massage credit that is still on my account. I'm not sure of the staff's names because the "manager" refused to give them to me.

I purchased the membership pkg. I schedule massages every two weeks. Every other appointment has been cancelled just hours before scheduled time. This company DO NOT HONOR their contracts. It is a problem for them to reschedule, but it is a big problem for me. I will used elements massage from now on. I won't be back. My time is important but not to Massage Envy.

Receptionist was rude and unprofessional. She became irritated with my questions and mentioned a few times that their location was a franchise and they made their rules. When I pointed out that she was not being professional and totally disregarding me as a consumer, she hung up the phone.

I am very disappointed in Massage Envy. Not only do I now live 60 miles from a Massage Envy, but I call to cancel my membership (mind you I have about 3 overlapping appointments I can use because I wasn’t able to a couple months). Now I paid for those 3 appointments and don’t get to use them... all because I live so far and had to cancel my membership... I spend so much money in products with them. I am very disappointed. They basically took money from me.

I have been trying to redeem a complimentary add on services gift card I received. The back of the card states: “The Massage Envy complimentary card is redeemable when presented at any Massage Envy location.” However, the Shiloh IL location will not honor it. Also, since I signed up for the membership in January, I have not been able to get the same therapist at all, twice, even when trying to schedule out a couple weeks. They always say to schedule out a month. It is hard because of my job to schedule out a month, or even 2-3 weeks in advance.

My experience with Massage Envy is lengthy, but they were essentially slimy in every chance they got. Icing on the cake was when I had a massage appointment that the masseuse wasn’t even in the building for, so they stuck me with a different masseuse that gave me the most painful experience I’ve ever had on a massage table. I asked for medium pressure, and didn’t request anything specific to my neck and upper back. Yet, he only worked on my neck and upper back, and he was outrageously rough.

I was told my gift for M.E. Didn’t expire until June 2019. So I made an appointment in April and I get a call saying you have to pay full price. And I need to call the College Park store. They told me Crofton was incorrect and their computer system changed and there’s nothing they would do. Basically they took 2 1 hour credits from me that was paid for and on the certificate there’s no expiration date. Well needless to say I won’t be back. And beware getting gift certificates!

I’ve had good and bad experiences with M.E. But yesterday I had an appointment with my new therapist and I gotta tell you, she was extremely cute! Long story short we connected in a different way if you know what I mean! I loved massage and I’m sure she loved what I had for her!

I went to a Massage Envy location in Pleasant Hills. The place smelled musty. The employees were not welcoming. Their conversation was about a client. When I was waited on it seemed the one employee was still drunk or drinking. You could smell the bar. I was asking about gift cards to purchase for a friend. The employee didn’t know anything about the gift cards or promotion they were advertising in the window. I ask to speak to a manager. I was told no manager was available and to leave my number and the manager will get back to me. 4 months later and no one got back to you. I want to get 1 membership and 2 gift cards. Still no response. Message Envy is a horribly run business. The corporate office should look into this.

I tried to signed up for a membership. Was told the computer system was down and no one had a clue what to do to fix it. the management and all the employees were very unprofessional there. Most of them look on drugs. It was a very unpleasant experience. I highly recommend you DON’T to any of their locations Pleasant Hills/South Park.

I had the 3 months 3 experience membership and had one of the worst experience. Whenever I called for an appointment never was able to schedule one. I’ve called more than 15 times for appointment. So I scheduled my appointments weeks away. One was day after the membership expired and then the second one couple of days after that. During appointment schedule with the front desk person, I made it very clear about my membership. She said it is fine and they do this all the time. On the day of my appointment, just 2 hrs before I get a call from ME telling me that I cannot use my membership. Seriously!!!! This is ridiculous. Why say it is ok in the first place and let me expire my membership and they say, "Sorry. We don’t do that." This place is a scam stealing people’s money.

I was so excited to get a facial for the first time. I was told I would get an introductory rate of $55 for a facial because it was my first time. They recommended microderm and I said ok. I thought microderm was a name for a specific facial. When my session was over and I went to the receptionist to pay and she said, "Microderm is $45 additional to the $55, were you told that?" I said no. She said, "Well it’s $100." I was furious! My pores still look a mess and the service was no benefit to my skin. ME stole my money! I will never go there again.

I joined Massage Envy for a 6 month membership. They kept billing me after that period. Made many calls and sent emails to no avail. Then they closed the Massage Envy franchise near me and kept billing me! They assigned me to another franchise far away which I would never go to. It has now been 8 months since my membership ended and they just keep adding more more to what they bill. Now billing me for nearly $600! It seems my only recourse is to take legal action at this point.

I had been a member for almost a year when my "home clinic" permanently closed without notifying its members or providing any options. It took me a month to track down my membership at a different, completely inconvenient, location. Even then, I was calling/emailing in attempts to cancel my membership but they continued to charge me for months. I was referred to 5 different "managers," over 3 months and finally told that they will not reimburse me for the months they charged my card after the clinic CLOSED while I was hunting down my own membership and trying to find someone to talk to that could help me. They literally ripped me off.

I had a membership at the Greenfield Wi location, but cancelled since I could not make regular appointments and because they could not provide services for time slots I needed... even if booking out several months. After canceling, I had a a certain amount of time to use unused credits. They could not provide any services for over 6 weeks on any day, and they also closed for two weeks for remodeling. This put my use-credits-by date beyond the end date which they blamed me for missing (customer is always wrong policy). They wouldn’t extend the date or refund the money I paid so essentially stole $210 from me! I highly recommend not getting a membership with ME. If you want a massage, pay per session and avoid the shady commitment policy! Ken.

Ok, I got a membership some years ago when the price point was more affordable than your normal place. Your therapist was fresh out of massage school or close to and did ok work. I had 2-3 good therapists over the last few years who gave an excellent massage, but they were undervalued by their respective locations. Then the prices went up, and I didn't mind at the time, I still had a good therapist, so ok. Well that all changed when I moved pretty far away from the nearest M.E.

Well I can't tell you how their services are because even though I called 2 weeks in advance to schedule my couples massage as a surprise for my husband they called us on our way there and cancelled our appointment because a therapist called in to work. What kind of massage therapy business cancels within 30 min of your appointment? My husband does a lot of physical work and has pain in his neck that I really wanted him to get relief for. I could have booked somewhere else and been able to have a good relaxing date night. If you're a parent like us don’t book a babysitter until 15 min before you're supposed to leave the house in case they cancel you. Guess that's what I get for trying to go to a corporate chain massage place. I'll stick with the locals I'm used to...

Updated on 03/08/2019: It’s been 4 days since I went to an appt (3/05/2019) at Massage Envy in Springfield, and the male manager did my service. I’m still in pain. He injured my neck, it hurts on a scale of 7 every time I move it. He pressed very very hard down on my spine across the area where I had surgery in 2012. Then over the area I have a pacemaker. I thought for sure he could feel it, since it is noticeable but I guess he just didn’t pay any attention to it. I’m 73, I don’t need these pains. My legs and hip hurt from where he squeezed/pressed too hard, and my feet he just pressed in with fingers not with fist or palm of his hand. The pain was noticeable to him because I verbally and physically acknowledged pain at the time. He didn’t ease up. The only thing this visit was good for is if you wanted to be punished for being alive. I’d like to know how to go about making an official complaint against him and his lic.

I seem to have had the same experience as many others after reading reviews, although my situation was somewhat different. Bought a membership and after 6 months decided to cancel it. No problem I was too! Several months later I realized they deducted the monthly membership fee again. Stopped at Massage Envy, they said the correct paperwork had not been done to cancel membership. I then filled out the correct paperwork. The employee at the front desk told me they would have to have Manager approve the refund of the monthly fee they took in December or I could just use the remaining time by the end of March. I choose to hold onto the time and called yesterday to schedule an appointment.

I signed up for monthly massages. My first one was bad. The guy used so much pressure. I was more sore than when I started. 2nd one I requested someone else and it was so, so. Same with the next 2. Then in January I was scheduled and there was a snowstorm. I called to reschedule and they said, "Sorry, you're calling past the 24-hr time limit and you'll be charged anyway." I was stunned. They wanted me to drive in a storm where schools and businesses were closing, for a massage!

They put a chemical peel on you and tell you that you may or may not see a difference. I came back a second time and finally had this lady say, "You might have to come back 5 times to see a difference." She said the product they are using is light and you might not see any peeling at all. This company won’t allow you to get a microdermabrasion before the peel, but only because they are **. Any and every other place will. This chemical peel will set you back 80 dollars every time you do it, and they will say you also need to do regular facials between each treatment to get results. Which means I could just exfoliate my own skin. These people ripped me off twice. I hope to God this review helps even one person from wasting their time and hard earned cash.

Buyer beware! Never sign a contract with this company. There is no way to track your prepaids and they purposely omit information about their self-serving policies. There is absolutely nothing written in their policies to benefit the member. I had over 20 prepaids remaining in my account. My account was set to expire soon so I was going to pay the ridiculous $10 gift card price so I can use them later this year. But all of a sudden, they only do gift cards in the month of December.

One massage monthly sounded like a great idea! $65 a month for an hour massage is not a "deal" for signing a contract of 14 months. You can only cancel by going into a store. Much like gym memberships - so they can try to convince you to stay and threaten fines for canceling. Their website's a joke. For $65 a month I can login, schedule an appointment and log out. No billing options. No way to keep track of how many sessions you have. Extremely inconvenient. No customer service contact besides each location directly. But I don't want to complain about the location - they were wonderful - I want to speak to Massage Envy as a whole! Nope. Impossible. I will be looking forward to saving $65 a month as soon as my membership terms in April. Oh and don't forget to write your formal termination letter 1 month before your last day OR ELSE!

Once you sign up for a monthly massage, you soon find out there are seldom any times open that fit into your schedule. If you never needed to work, you might have a better chance to get in, but otherwise, they might have one or two times that fit in a six week window. The other option is to drive all over town to get an appointment. I plan to cancel. It's too much work.

I am writing this to express my true displeasure for Massage Envy (EM) business practices. Not only do I feel I was not getting what I paid for with a monthly fee, getting out of the contract after more than a year has proved beyond belief. I requested in writing and verbally to end my contract, which I had every right to do so. However, ME pressured me to sign a release before they would end my contract. I refused to sign and have since been pressured to "bring my balance current" before "talking about closing the account". As a result, I have been forced to put a stop payment to ME as they refuse to recognize my request without signing documents absolving them of all liabilities.

I woke up with a migraine and stiff muscles on a Saturday. I know that my headaches are due to muscle issues stemming from a neck surgery I had last year so I searched for a massage place open on Sundays. I figured if I woke up Sunday and felt better, I would cancel. I found Massage Envy's website and they had an opening on Sunday. I scheduled online and noticed that my total would be $90 even though their website said a 60 minute massage was $50. I called the office and the receptionist said that "The system doesn't recognize you and it was a lie - I would only be charged $50."

I was concerned about the cleanliness of the massage rooms. I walked in and the front Desk Associates didn’t even show me to the waiting room. They seemed only concerned about getting me into the waiting room and I received no personal attention after that. The massage was good but not worth the price. I have had a much better experience at other massage places and felt like I received my money’s worth.

I would advise, if you do not go monthly on a consistent basis, not to sign up for membership. I have been a customer for years and have 20+ massages on the book. I decided that I did not want to continue my membership and use the session I have ALREADY paid for. Well, if you don’t give them an active card, they block the sessions and you cannot use them until you give them an active card. How can you block me from using something I have already purchased? Oh yea, they will do you a favor and give you 6 months off...a joke. I will be contacting the corporate office. Don’t do it; it’s a ripoff!

I have been very pleased with my Massage Envy experience, and, from reading these reviews, can only surmise that it is because of the manager at the Burke, Virginia store. I bought a membership for myself and my daughter. Mine is $10 more a month, they give you a discount for the second. I have had these memberships nearly 10 years. I had to have surgery, etc., so I missed a ton of monthly massages. Since they allow you to bank them, I wasn't too concerned, but finally went in to redeem them, and since I had so many to redeem, I wanted to turn a lot of them into guest massages and give as gifts. My daughter was in grad school at the time, and I wanted to gift to her classmates, as well as family members. So I told her to ask who wanted them, and I would need their names and addresses. She did so, and got about 10 people who wanted a free massage. I also included my family members.

I would like to question the cancellation charge policy of Massage Envy: I have been a monthly paying member of massage envy for years. I cancelled my appointment one time as there was a personal emergency that I could not avoid. I was charged Cancellation Fees! However, however- check out the double standards on how they handle clients. I have been canceled twice by their therapists the same day, actually within couple of hours of appointment. No follow up call asking to reschedule. No credits or favors for messing up my schedule. Yes, I am a very busy working professional where my time is as precious as their therapists. Just the way I am charged for cancellation, should I not be charging them???

I bought a gift card to Massage Envy at the Sandy, UT store for my wife. I was told for an hour massage it was $50 so I loaded $50 dollars on the gift card. When she went to use it she was told it would be another $25. I called the store very next day to speak with the manager however the manager was not in so I left a message for the manager to call me back. A week later a no call so I called back. Manager was not in. I was told the manager called me back and refunded the $25 which was a lie because I did check with my bank. This went on for a month. I finally was able to can a hold of the manager and she refunded the $25 after I threw a fit. I also cancel my membership. I will never go back there again.

I was very hesitant to sign up because I don't get massages enough to use it and have had bad experienced before whenever doing memberships and wanting to cancel. They assured me I could cancel whenever I want and that I would not even have to go to the store to do so which I explained to them that is the only way I will sign up because I do not want to go through a hassle just to cancel. SO of course I signed up when they promised me all of that. Couple months later I decided to gift one of my sessions because they the girls that signed me up told me I could do that if I don't use it. Then I find out I will be charged $10 for gifting it which I thought was pretty dumb since they said I could gift the sessions I don't use and never informed me I would have to pay for that when I signed up.

I became a Massage Envy subscriber a while back, but then like a lot of people, I got busy and massages began to build up. Management agreed to let my fiance and I use the massages to catch up if I wouldn't cancel my membership. In December the franchise ownership changed and they are changing the deal. I have over $1000 in massages backlogged. If I quit because they reneged, they will keep the money. They said they could pause and let me use up the massages I already paid for... For an additional $20 a month. Do NOT sign up for the subscription and if you ever find yourself getting even one month behind... CANCEL!! A main profit source comes from keep the dollars you paid for massages without having to pay the therapist. $1000 in my case, unless I pay $20/mo until they are used up.

If you are not a member, don’t become one. My location shut down with no notice to me. I found out from another member and have been trying to get information on how to use unused ME sessions. I have called the “closed location” telephone number provided by the Gaithersburg, MD location (**) and sent an email to closedclinicmailbox@massageenvy.com as recommended. I have received no response from anyone. This is a pathetic way to do business! Perhaps they need some more lawsuits filed against them.

The receptionists are ambiguously rude. Like even if you say hello with a smile they don’t even say hello and just check you in. I was kind of ok with it because the therapists were nice. Today, they did a ** job on scheduling for me. I was supposed to get a session at 3:30pm and I got an email confirming the same right after I booked online. Then they confirmed an appointment at 3:15pm all of a sudden by email just a couple days ago. And yesterday, they reconfirmed the wrong schedule via text. So I replied, “I think it’s 3:30pm?” then they replied “I have you scheduled at 3:15pm.”

When I moved from California to Washington State I attempted to use membership in Washington but soon realize that this is complicated because your home clinic controls a lot of your membership and the clinic here in Washington could do little to help. I attempted to cancel membership in Bakersfield, Ca clinic and the manager of that store was very uncooperative. I contacted corporate office but have not been able to speak to anyone there. This business is shaky at best. Business practices are terrible, customer service is nonexistent. I will never use Massage Envy again! Beware!

I had a membership that I wanted to cancel. I had over 11 massages to use up within 2 months or so. I began breaking out in a rash on my back around the same time I began these massages so each week actually became stressful and I couldn’t wait to be done with them. Last week after my massage it knew I had 1 left, but specifically asked to double check. The receptionist confirmed this, so I made my last appointment. Today when I went to check out I was told I owed money. I had a whole argument because I NEVER would have come in if I didn’t have any massages left. The massage was even less than it should have, which tells me someone screws around with their system. My father also had “credits” taken out without his knowledge and lost a massage out of it. I never write reviews but this experience tonight left me so unbelievably pissed off because it was their mistake not mine. Horrible company and customer service!!!

I travel a lot around the world and getting a massage is for relaxation as well as therapeutic. I am very appreciative for my massage therapist Lacy in Murfreesboro, TN location as she is very good, professional and have great attention to detail. I have had a lot of massages and Lacy is the best... Thank you Lacy, you are awesome!!!

I always believe that nothing or no one can be as terrible as others say, however, in this case I was wrong. Massage Envy is the WORST experience anyone could have. It's amazing that for a place that is supposed to provide relaxation and relief it only amplifies your stress level. Myself and my husband had a membership when the Pikesville location was open. The staff and service was really good. We are super busy and the location was perfect, less than 5 minutes from home. Unfortunately they closed and there began my hellish experience.

Massage Envy has one of the worst membership policies I have ever seen in my life. DO NOT SING a CONTRACT with them. I lived in DC for 8 months, I signed up for a 12 months contract with them while living there. All of a sudden the USAF moved me to Tacoma, WA and my lifestyle totally changed without expecting it. I called Silver Spring Massage Envy to cancel my subscription and they WOULD NOT do it. Only two reasons would allow you to do that: live more than 25 miles away from a ME or medical reasons. It is AWFUL, Now I am trapped with them for 7 months: 80 dollars a month. Even the manager showed no understanding of what an unexpected 3000 miles move means. A shame. Go to Hands and Stone, better deals, better prices, same services and they DO NOT require a contract.

I signed a contract on the basis that I could cancel, freeze or change the billing date. I tried doing that but I am getting the runaround. My husband's contract does not have a date for his contract. I was threatened to be reported to a collections agency even though I have not even been charged once. I called the assistant manager Sidney, she's the one that signed the contract, and now she keeps putting me off as well. I need to cancel both contracts due to misinformation and representation. I will reported this to the BBB as well.

This is in reference to the Massage Envy in Alta-Arden in Sacramento, CA. I wish I could give zero stars if possible. I never had a problem with the services I received until I needed to cancel my membership. My 12 month contract had already been fulfilled so I was within our agreement of canceling with no additional fees. Canceling is not as easy as it would seem with them. I was told by the front desk that only the manager can process my cancellation and that there is a 10 day processing for a cancellation to go through. I called on a Monday and left a message. I went into the business on Tuesday and left another message for the manager. I called and left a message again on Wednesday, no return call. I ended up having to call my bank to have a stop payment completed for this business because it seemed like no one would ever cancel my membership.

I have been going to Massage Envy for many years. I have had good experiences with my massage therapists. I try to get the same therapist as customer service does when rescheduling, but sometimes a fluke happens and I get another massage therapist, which usually works out for me. The only complaint that I have is that they are not always good about calling to remind me about appointments, which usually results in me missing my appointment and I have to pay for the missed session. I don't think that that's a fair practice.

I have been a member of Massage Envy since 2011 out of the Goodyear, AZ location. Always received topnotch service, therapists, massage, experience. Recently located to MN. HORRIBLE EXPERIENCE IN MN. The locations in Burnsville, Apple Valley and Eagan are poorly run, can't get in to see therapists, locations can't keep therapists. When you call to make appt they ask if you are member or guest. Guests get 1st dibs on appts so paying members keep paying and can't get in.