Medical Alert Reviews

If I'm outside and feel like I'm gonna fall, my Medical Alert device is there to protect me. The reps are very friendly with us.

Medical Alert's reps have always been good. The last time they were out here, they didn't work this lock on the front door and they were pounding on the garage door. My neighbor came over here and they said they were about break to in. Other than that, I'd tell others that they'd better get the device because it's helped me out.

The reps from Medical Alert were very nice and they explained everything to me. My device is good to have because sometimes I'm alone. It'll go off if I fall and to me, it works perfectly.

Medical Alert device is good. Having the device, I feel more like I have somebody in the house with me. I feel safer with it. If I fall and can't get up, I can just smash the button. The only problem l have is sometimes I touch it and don't want to. I've accidentally set it off two or three times but they’ve been real nice to me when I tell them I'm sorry.

The device is not comfortable to wear but I carry it with me everywhere I go. It helps and the service is quick. You have to watch the device though. As soon as you bump it a little bit, it goes off. You have to handle it very carefully. Several times I had a call in and it was false because I didn't know I bumped it. But whenever I accidentally hit it, they respond right away. They always have to find out the location. They come in and I talk to them and tell them it's false alarm.

I feel a little more secure as long as I have my necklace on. When I take it off and walk out of the bathroom and don't have it on, it dawns on me I don't have that. So I have to get right back in there and get it on. But I'm very upset with Medical Alert. Number one, a fella called about March and said that for $5 or something more a month, I could do something else. He charged me for the whole three months on my bill. Then there was another charge on there, “Lock in this and the price won't raise.” That has already been taken out of my checking account which I am very much opposed to. So I cancelled that for everybody. Now, they're going to have to send me bills because of one person.

My Medical Alert is okay, except the new one that I have goes off awfully easy. The one representative I called advised me to wear it higher up. I'm short, so it was very low, so, every time I would sit, it would set it off ‘cause it's very sensitive. So, I moved it up to where she suggested and it's working much better. I feel much better now that I have it. My family also feels better ‘cause they worry that I would fall. It works ‘cause I fell one time and it went off. Their response was immediate. My son and my daughter called. They asked if I needed the paramedics. I didn't know for sure if I did or not, so I said, “Check me out.” So, they checked me out and everything was fine.

Medical Alert gives me the security to know that if anything happens to me, that I can summon some help. Even though I live in an apartment house where if I need help, and I can get to the phone, they have all my information as to where my children are. I feel a little bit more secure that I have this that I could use and especially with the newer one that I just bought, that helps me if I fall and I can't reach it. At least that would notify that I need help.

I'm very satisfied with Medical Alert. I am paying them lower. They are also here in a good timeframe. One time, they had to use the key in the lockbox and that was a good experience also. I really recommend Medical Alert.

I have to get a new Medical Alert because I washed mine in the washing machine. I was at my son's house and I know that it doesn't go that far. So I put it in my pocket. Then, it's in my pocket and I washed my clothes. They were wonderful. They told me it was covered. They're sending me a new one. So I'm just waiting. It's just been a couple of days. But I've been satisfied with it. I wear it every day because I live alone here with my dog.

My Medical Alert device is like a phone. I wear it on my waistband. I have the fall button as well. They said that it didn't detect falls, that I wasn't paying for fall detection, when it did detect falls. A couple of times, if I was at the doctor's, I would take the device off and put it in my purse. Then when I would leave the doctor's, I would go to the car and kind of drop my purse on to the seat of the car, and the thing would alarm. So it had detected that fall. I need to talk with them more about it to make sure I'm getting the protection because there were times when I fell and it didn't detect the fall. I tested it and it didn't detect that I had dropped it purposely. So I don't depend on that as much as I depend on the device that I can press the button and talk to someone. I carry that with me all the time. In fact, I take it to the shower with me and if I'm walking around the house, I keep it on the floor. In case I fall, then I can crawl over to it. I try to test it once a month and I get a response, usually, right away. I'm satisfied with it.

Anybody who lives alone, can fall or get hurt and not be able to get up for something. Then, you have Medical Alert hanging around your neck or on your wrist, and you can press a button and you get help. They've always been very polite when I have called.

I'm very happy to have my device. If I don't fall, that's good. If I fall, I’ll have that. When I had some trouble with the unit where it wasn't strong enough signal-wise, Medical Alert sent me a new one and it’s worked all right. When it's tested, it tests out.

We didn't have any problem with Medical Alert. We had an emergency a few years ago and it went fine.

I had to go to the VA today and it's 32 miles away, so I was glad that I had Medical Alert ​on me. I'd like something besides hanging it around my neck though. I had to put it in my pocket, and I was thinking that might set it off.

I don't like this black cord on my Medical Alert. I’ve had my granddaughter take it up for me, and then it worked its way back down loose and it’s down here on my stomach. That's the only complaint I have with it though. The times that I've had to use the device, it was accidental where I leaned against something and pushed the button. They called and wanted to know if I needed help, and I said, “No, I'm fine.”

I've used my Medical Alert three times. And each time, it took five minutes until somebody was here. The reps have been very polite and they’re right there when I push the button and need help. I got one for my wrist. I wear it all the time like a wristwatch. And I’ve been very happy with it. I told Medical Alert I wanted something I can take out about 1,000 feet, and they said they had one that was 800. I know it will reach 800 because I live about the second house off the main route. And I went into a stop sign at the main route, and they called me on it. And I talked to them. I’m satisfied with it. It has done everything I expected it to do.

My Medical Alert works well. We've been testing and it’s loud. I’m glad. I have asthma, high blood pressure, heart trouble, cardiovascular trouble and I've also had cancer. I have a watch and a necklace. This would be the best thing because I could just grab one or the other so somebody could get to me.

I had a problem one time with them taking the money right out of my check. But it got straightened out. Everything else, I haven't had much trouble with. I set the alarm off a few times and the Medical Alert team was very nice about that.

I have two Medical Alerts, the red and the white. About a month ago, I called them to check because I don't use the red one and I want to get rid of it. But it was already charged to me for the year, so I'll keep it this year, and next year we'll see. Other than that, when we'd hit the thing accidentally every once in a while and it would go off when it shouldn't go off, their reps were very nice about it. I also used it once for an emergency and they were very good.

My wife and I both have the Medical Alert necklace and we utilize it. I have fallen a couple of times and each time, I was immediately contacted by one of the staff. They were not serious falls. I was able to get back up and go on about business. I've also been making my monthly calls to Medical Alert and done updates. I've got it marked down on my calendar to call tomorrow. We're very satisfied with our Medical Alert. Everything is going along fine on our end.

I put my medical alert around my neck and the other one sits on the dresser. I have one I could fix the button to put in the thing. If I need the device, I use it. If I don't ever need it, I’ll never use it. I pay my bills and Medical Alert keeps the device open where I can get ahold of them. Customer service is nice and they answered me when I called.

Our mother is 93 years old and she can't walk anymore without assistance. That's why we got her the Medical Alert and my brother set it up for her. She likes the way the device hangs. Sometimes it bangs against the counter but that's her only complaint about it. Other than that, everything is good.

I return a system back to medical alert on May 17, 2021 with their label and they claim that it did not to the warehouse until May 28,2021 and then they were waiting for me to call again after they have received it to cancel so now they are telling me that it will take 30 days to get my refund. They is very poor business especially after they called me to get more money from me while I had the system.

I wear my Medical Alert device around my neck and I wear one on my wrist. They help me get by. They keep me safe. Right now, I’m experiencing technical difficulty because I have it plugged in, and I never could light it today. It went out. I’m going to call them and let them know. Overall, they’ve been wonderful. Everybody has been lovely. They call and they check on me. They make sure I push my device for testing, and make sure I’m okay. I liked it. It made me feel like family.

I mailed back the new device that Medical Alert sent me. I'm going back to my basic necklace and my wristband for my shower. The new device was too sensitive. In the evening, when I would fix my dinner, the locket would hit something. I decided that I'm too active for that sensitive program. But I like Medical Alert. I've used it for years. Service has been very good. The only thing that bothers me is I live in a big old two-story house and my shower is upstairs, and I wonder if they would be able to hear me if I were to fall in the shower and use my wristband. Other than that, everyone's been lovely.

We got Medical Alert late March. My husband is very ill and I didn't feel good for a few days. I told my husband when we went to bed that night, “Oh, I hope I feel better in the morning.” I woke up about 4 o'clock in the morning and could not get out of bed. I've tried off and on for two hours to get out of bed. I could raise up a little, and that was it. My hands and feet worked, but I couldn't get out of bed. My husband woke up and I said, “You need to call 911.” It ended up that my blood pressure was really low, and I had pneumonia and some other infection. I spent a few days in the hospital, and that really scared me. If I had been here alone, I would have just laid there and died. We decided to get Medical Alert.

I’m 84, I got arthritis in my feet and I have a hard time walking. And if I fall, I probably couldn't get to the phone. With Medical Alert, it's good for me to know that I’ll have somebody near if I need help really bad. It's good to know that if I fall or something and couldn't get up, I'd have my device to push and they’d be right here.

I feel safer with my device if there is nobody around. I would recommend Medical Alert.

I live by myself, and I just had hip surgery. I wear the Medical Alert pendant and go on with my life like I did before. If I fall and I'm unconscious, it will notify the emergency service.

When I test my Medical Alert, the people are very nice about it and always try to explain things to me. It's just that mine came with three buttons, the fall button, the risk button, and one that goes around the neck. I was wondering if I wear either or I have to have all of them. But I’ve been talking to others about it and hope they’ll purchase one.

My mother wears her Medical Alert on her wrist and it stays there all the time. It’s easy to operate, and the team is always on the phone. We're very satisfied.

The device is not comfortable. I don’t like to wear it, but I know that I’m safer doing that. I fell down the porch one time. I mashed the button and the rescue workers came about 30 minutes. I like them.

I feel much safer with my Medical Alert, especially at night, in case the boogeyman comes in, I have it right by the bed.

The team stinks. They're very poorly educated about the equipment. They want me to test every month. I called and asked a simple question, how do I test, 'cause the manual didn't tell either. The first girl told me to hold the button down for five seconds. Then she put me on to somebody else who said to call this certain phone number. I did that and they said that I was calling the wrong number. I then called the number that's on the back of my unit and they told me I was calling the wrong number, which was in the manual as well. They gave me the right one. I put it down on a Post-it note and put it beside my telephone because that's the only way I know what number to call to test my unit monthly.

The representatives have always been very good. It's just that I haven't talked to any of them for a long time because I've never needed the alert system. But it's always hanging around my neck in case I do.

The first week I had Medical Alert, I had two fault calls because I couldn't get to the room fast enough to cancel it. But since then, it's been okay. I'm wearing the bracelet now and it seems to work pretty good. The necklace was giving me the fault calls. Just by leaning against it, that would push the button off, so I have the necklace attached to my walker and I've got the wrist bracelet on. I feel double covered.

Getting everything set up was easy and customer service made everything clear. Having the device gives me peace of mind. I would advise others to take it too.

I've set the Medical Alert device off several times and their reps are super good people. I understand that the device doesn't reach very far away from my home and I'm satisfied with what I have because I don't go anywhere anyway. But I wish that I can talk to the device instead of going to my telephone. I really would have liked to have something that if I was out by myself, I would still have help.

The Medical Alert is working. I live alone and I'm sure that I have help when I need it. Last fall, I fell and fractured my knee. I had to call for help and the medics were here right away.

I had a heart attack and my kids would not let me come back home without the Medical Aler. I didn't want it to start with but they had already taken 300 and something out of the bank to pay for the whole year. But my children are happier about it. The device is on the table right here beside me. It just sits and minds its own business. I have the alert device and then I have the heart monitor because I have a pacemaker. There are all kinds of ways to them being notified. If somebody is having trouble, maybe having blackout spells or having trouble with their heart or something and they're living alone, Medical Alert may be a good idea for them to get. If they live in a bad section of town, it might be a good idea to have it as well.

I like the medical alert device I have right now compared to the one I had before. That one worked but it didn’t suit me. They also wanted to go up on the price and I wouldn’t go along with that. My Medical Alert now helps a lot and I carry it to get out and ride with my dog. I called their customer service to check it out and it’s working all right.

I feel safer with my Medical Alert. If I need help, they can call my daughters. I used it by mistake one time and the fire department came. I didn't even know I had called them. With the Medical Alert, is there is a main little box that you plug that's being charged and it's not too big. But then you carry your necklace and if you're outside, they can't hear you without the box. You have to carry the box with you too.

I'd be in the yard a lot when my husband’s not here and I needed something in case since I was a heart patient. I called Medical Alert and I didn't have any problem in getting the device. They changed it because I just had it for in the house, but I needed it for the outside and out areas. I feel somewhat better having this device. The other day, I was out in the yard and I fell over in an iron chair, and it was very old. I love the outside, and I was leaning over to the side, and the chair just eased on down to the ground. My husband was here and he helped me. But if he had not been here, I wouldn't have been able to get up. I had the medical device and that gave me more security. When I get up in the morning, I put it on. I always have it on. I just take it off at night when I go to bed.

It's good to have somebody that I can call in a hurry if I have to. I heard of people who fall and can't get up. They lay here until somebody misses them. That's a hard way to wait if you're hurt. Medical Alert is there is when I need them. If I push the button, I get connected to customer service in a minute or two and they ask what is wrong. If I need help, they send an ambulance or the police from my city. I'm pleased with Medical Alert.

My husband had three falls and there was not one of them that the alarm went off. It didn’t make any difference because I'm here, but the thing is that it did not go off at all. The Medical Alert team said, “Well, maybe ‘cause you have carpeting.” Our whole house is carpeted. So, that kinda leaves it a little weird. One fall was in the kitchen after that and that did not go off then either. Then the other night, we had a weird call. I was asleep. I sleep only 20 feet away from the box itself. I did not hear it. I did not hear the phone. The police were at the door and what woke me up was the knocking at the door, which I don't quite understand. I had to leave my husband alone one Saturday. I had to go to a funeral. I was gone maybe an hour and a half and he was in bed and knew I was going there. He fell getting dressed, and he was on the floor and couldn't get up. He just laid there until I got back. He never pushed the button because he doesn't think that it's necessary.

I used Medical Alert three times this year in January, February, and March when my husband had a hard time breathing. I like the quick response and I called 911 using the button. Help was here in four minutes. We’re just down the street from the services. And customer service was nice.

I got Medical Alert for my own protection. I live by myself and that was the best thing for me to do in case something happens. Most of the time I'm in the house and the device is right beside me. I only wear it when I go outside. With Medical Alert, it's like someone is in the house with me. Their customer service is also good.

I've had a terrible experience with Medical Alert. I have their device but I haven't needed it so it doesn't fit in my life. Also, Medical Alert keeps putting in and charging me for new stuff that I don't want and don't need.

I passed out and when my kids found me, they called Medical Alert. I was paralyzed from the neck down for 20 minutes. Medical Alert calls for help and I'm afraid not to have them. So far, I just put it around my neck. I charge it and test it once in a while. Customer service seems to respond quickly. The only thing is I'm wasting my money. They raised the price 10 bucks on me and I don't want to pay that.

I wear my Medical Alert device 24/7. I used it one time and it worked beautifully. I accidentally fell and I called them. They sent the help right out. The people who came were very helpful. I'm very pleased.

It's good to have Medical Alert here in my apartment. Sometimes it's good to have it when I'm not feeling well. When I test the device, I call a number, I just push the button, then test it for 15 minutes. If there's something wrong, they let me know about it.

I like my Medical Alert. It makes me feel safer so I can stay at home longer. The device works very well and the cost isn’t all that much for my safety. Whenever I had good luck, customer service always answered quickly and very courteously.

I tested my Medical Alert about a week or two ago when I had the old unit that had to be hooked to the telephone line. They sent me a new unit that I don't have to hook to the telephone line anymore. With how they tested before, they would have me speak into the mic. They would then play it back to make sure it worked. But last time I checked, it didn’t play back. That aside, everything’s been fine. The device hangs around my neck. I fell twice and each time, I was able to get ahold of my own phone and got my kids here to get me up. They can get here quicker than anybody else can.

I'm happy with my Medical Alert service. With it, I feel comfortable now. There's an 800 number on the box that I called once to test the device. I've been neglecting testing it because I am a little bit leery about using it. But the service person that came said not to worry and that I won't have the fire department coming if I press the device.

I'm 97 years old and I'm all alone and Medical Alert is a good thing for anyone to have when they're alone. I had times when I'd bend over something and push the button by accident and they would come here, but I didn't need anyone.

I feel more secure with Medical Alert and when wearing it, I don't notice it. If I ever hit the button by accident, they alert me right away.

I feel more secure having Medical Alert. I wear the necklace and I always tuck it down in my shirt, down in the front. The device could be a lot prettier.

The Medical Alert team is very helpful. I have the button that I wear on my neck. I'd tell my friends not to be afraid to use Medical Alert and that they'd be satisfied.

I was living mostly by myself and my kids talked me into getting Medical Alert. It's a wonderful idea and I wish more women have it 'cause it may help out a lot. Their reps told me a lot of stuff that I should know. I know that the device is there, so it gives me comfort.

I feel more secure and safer having Medical Alert. The device works. I wear it every day and at night too. I wear the bracelet at night and the necklace in the day. I also paid some kind of insurance on it too in case something happened to it.

Bought this system for my mom who has dementia. She wore the lanyard for a few months and then lost it. We paid monthly for years for nothing. Finally I called to cancel, and was told I owed $383 for the lost equipment. Ultimately they agreed to accept $300 and cancel our service. Larry ** repeatedly promised this would be final, and no one would contact us again from Medical Alert. I confirmed in emails to him. Later, I found the equipment and returned it and did not ask for a refund. But I've received multiple phone calls demanding the $83, and now multiple dunning letters. Each time I emailed Larry, who promised to make it stop. Do NOT do business with this company.

The pendant didn't work out because my mother couldn't wear while sleeping. So, we went to the wristband and that has helped. She has been doing okay with Medical Alert. We’ve had a couple of times where we had to call in for technical help with the batteries. Their team fixed us up with no problem.

Medical Alert had this small round one shown on the TV. That was the one I ordered but they gave me the big one. When I wear it on my neck, it is heavy. It's a long one and then if I go anywhere, I carry it in my handbag. Other than that, I feel comfortable since I've had it. If something happens, I can use it. Also, there are some people calling me all the time saying that I'm owing them money. One guy who sometimes called me didn't talk politely.

Medical Alert makes me feel safer but the device is very sensitive to falling. You have to be really careful. You can’t move at all really with it, and when you press the button, it goes off so much. Other than that, they definitely respond all the time. I feel bad because it has accidentally gone off so many times. But at least they were there asking if I needed help and that emergency could be on the way. Then, they would always ask me if there was anyone else there that I was with to reach out to someone for an emergency. So I’d rather for it to go off when I need it or when I don’t need it, instead of not going off when I really need it.

The Medical Alert is for my 91-year-old father-in-law. When he fell in the driveway, I used Medical Alert and I got help to come. We're not always like right there 'cause he's a very private man, even now with people living with him. When we have to go to appointments, he is still left alone for an hour or two. So it's nice to know that Medical Alert is there for him in the event that we have to leave because he won't allow any other family member in the house to help.

I'm not happy with this device that I'm using now. But it is better now because I talked to someone about the volume. I have TV in the bedroom where the battery charger is and then I couldn't even hear what they were saying. If I'm in the bedroom, I can hear it fine. But if I'm in the kitchen, there's no way I could hear it. The customer service reps were helpful. When I had to use the button, they were here before too long after I called. It went fairly well. They picked me up and then checked if I could walk. Everything was okay. And so, yes, it was okay.

I'm very comfortable having my Medical Alert. Every now and then, I get a call from Pennsylvania and the reps tell me to test the device. But I don't wear it because I'm afraid that I'd bump the button and their team will come storming in here to see what's wrong with me.

The reps and the device are alright. But, I tried to charge the unit and it won't charge. Also, when I push the button, nothing happens. I took insurance on the device and if anything happens they will cover it.

I'm proud to have Medical Alert. If I fall or if I get sick and nobody’s home with me, I can call. The police are gonna answer and they'll come and see what's going on. My daughter, Yvonne, always calls and makes sure everything is alright. Everything seems to be in good order. I recommend Medical Alert. I have nothing against any of it because everything had been nice for me.

I needed my Medical Alert since I trip and fall a lot. Having it is security because I'm by myself all the time.

One time, I put my device down on a table and and the controls went off. I was a little upset about that. I just laid it down on the backside of it and I didn't drop it. Other than that, I wear the device everyday and I'd rather not, but I've gotten used to it. At first, I really liked it and I recommended it to my friends. I told them that price-wise, it was good for what I was doing. But I didn't like that they changed the button and started charging me 10 more dollars. Now, they take it out of the yearly fund every year then every month, they take 10 more dollars out for this newer thing. But I didn't ask for the newer thing and that was their doing.

I have to charge my Medical Alert every night and I'm dissatisfied because of that. I didn't have to do that with the other device that I had before. I also saw in the ads on TV about another system that has a battery and the battery doesn't have to be charged. The battery is supposed to last 8 to 10 years but Medical Alert's doesn’t say that and my doctor told me that I needed the one where I didn't have to charge it all the time. There's another one that's running on the battery and when the man was out in the park and he fell, his device worked. And I don't know if mine would work like that or not.

I live by myself and Medical Alert makes me feel safe. I had pushed the button a couple of times by mistake and it went all right. I pushed it back and nobody had to come out. But it takes a while before they respond.

I only use Medical Alert when I really have to and I’m very careful of what I do. If I'm outside working, I bring it with me. I had an incident and the team was here when I called promptly, along with my notification people.

Medical Alert is the cheapest of the two that I've looked into. I do a lot of mechanical work, so I got to be very careful. I have set this thing off several times by leaning over a fender and working and the device hitting the button. Of course, you don't know you hit the button if you're not in the house where the thing is. So I got the police and the medical people here quite a few times already. Their response was within 5 to 10 minutes. I'm good with it except when it comes through 4 o'clock in the morning, beating on the door and the dog goes off and the lights are coming on. It makes you don't want to go back to bed.

I always had good service. Every time I ever hit the Medical Alert button or I use it sometimes, they're there and they're there to help me. They always got me help right away and they stayed on the line with me. There are some times that they overcharged me, but it has been settled.

Medical Alert got good equipment and they are easy to get ahold of. My mom would set off the alarm a couple of times and they were polite about calling. We let them know that it was just an accident and they just wanted to make sure everybody was okay, and they were really good about it. They sent us a button with the fall-down detector. My mom hasn't fallen down a lot but I'm really glad they did that. In case she does fall down, that will go off.

Medical Alert is very sensitive. That threw me at first. I have to be careful that I don't set it off, and I have numerous times. Fortunately, there's a button that allows you to cancel. But I feel safer with it all the way around. I recharge it at night to have it at my bedside. I like the whole thing about it.

Both my daughters feel relieved that I have Medical Alert. I don't wear it around my neck all the time because it gets in the way of everything. But it's always with me no matter where I go or what room I'm in. However, the first time it needed to be charged, it scared me. I didn’t know I was gonna have it talking to me. It said that my battery's low, I need to charge it and it was a woman's voice. I thought, “Where the heck's that coming from?”

I’ve been falling a little bit and I live alone. That’s why I have Medical Alert and I've been pretty well serviced with it. I fell and I pushed the button because I couldn’t get up. My son and granddaughter came at the same time. They came here a little bit before the ambulance got here. They were here right away. Medical Alert has been charging me for that necklace thing and I don't have one. It’s $30 that they need to give me credit for. But they got that straightened out.

My Medical Alert was helpful and wasn't cumbersome to have. I used it a couple times and I’m very pleased with it. They also responded within two minutes at least after I pushed the button. But one shouldn't overuse it. I am blind and I called one night because I thought there was a fire in the house. But it was fog because it was so humid outside.

I wear my Medical Alert on my neck all the time when I'm in the house and it makes me feel more secure. But sometimes, I'd hit into it then it would go off automatically. At the beginning, I didn't know what to do. But now, I know it's a mistake and there's the alert button on the box that I can push. On those times that I'd hit the device, their reps would respond very fast. Then a few weeks ago, a man called me and we had quite a conversation. He wanted to know how I was enjoying it and had lots of different questions. He was very pleasant.

I used a different medical alert service before, then I changed it to Medical Alert to get a cheaper monthly payment. At my age and living by myself, there was not much help in here. So, if something happened at night, I could use that. Since I got it, I don't worry so much about what's happening. It's great for any elderly person and even a younger person that has seizures.

I was having a rough time at walking around the house with my walker, so I wanted to get a Medical Alert. In case I fall, I have an equilibrium. When I pushed the button to test the device, it wouldn't hold for any length of time and it shut off. So, they gave me a number to call and by that way, they were able to help me with testing that out. Their team has been great. I wear the device around the neck and it's a little nuisance once in a while, but it is helpful in case I need it.

A few nights ago, I had my Medical Alert on in bed, which I don't usually do. I rolled over on it and something in it went off. Finally, after about three times and the alarm went off, it quit making noise and I went back to bed. But just as when I got back to bed, it happened three times again. Then on the fourth time, they said, “We're going to send 911 if you don’t answer.” But I had been pushing the button and telling them I didn't need it. That happened a couple of times and that was aggravating. But other than that, I'm highly satisfied with Medical Alert.

When Medical Alert's reps call, they're very polite and very professional. I wear the device around my wrists all the time and it's part of my lifestyle. It's been great.

Medical Alert is much better than what I had. It's great, because if I fall, it goes with me, where my other one didn’t. And when I can charge it, it tells me when it's charging. And when I put it on, it also tells me that it’s charging. I had to wear the whole, big button and everything else and that was heavy. But using it, I feel much better than I did. I’m all for Medical Alert. I would recommend it to anybody and I am well pleased with it.

The reason I got the Medical Alert device was that I fell. The rep was very nice. I was explained well. I wear the device around my neck. If I want to take a shower, I have to take it off. I was told to use it every month to try it out. I used it once and I poked it, but I wasn’t in a falling mood. But when I fell, I didn't have it anywhere near me. I had to go on my backside on a hard floor. It was a little difficult for me. I then pushed the alarm but I didn't get anything. I didn't know if Medical Alert called back or not. I'm going to change it. I'm gonna call the telephone company and get an answer service.

When you need them they are there, they help when you have a issue, customer service is above and they go beyond what is expected.

My doctor calls me because of the circumstances now but I usually use the Medical Alert device when I go to the hospital. The last time I had to use it, my man was down and I was sick. I called Medical Alert and they talked to me but I didn't have to go to the hospital. I appreciate having the Medical Alert here.

I wear the Medical Alert on my neck and it fits into my everyday life just fine.

The reason that I got a Medical Alert was I was outside and I tripped and fell because I was looking to see if I could see an airplane in the sky. My husband was in the house and I called and called, but he never heard me. That made me realize that maybe I needed something more than just a husband. I have not had to use my Medical Alert in all the years that I've had it, but I know I can when I need to. And that gives me that assurance that when I need to, it's there. So, there's a big difference. I bring it and put it by my seat. And when I go out, I make sure that I take it with me. You just have to accept the fact that you may need it sometime. Please get Medical Alert.

Barry is disabled and he can't use a telephone, so the Medical Alert device would be something that he could use and push the button. I feel more secure knowing he has it. He only wears it when I leave the house. It's hanging right where he can reach it. The only difficulty we had was when he went to his sister's house to stay there in Williamsport for a bit, we tried calling Medical Alert to see if we could move the device there so he could have it there. But we couldn't get anyone to get through, and we couldn't get the information. When we finally did get someone, they weren't sure and didn't know if it can be moved. We'd have to change all the phone numbers associated with it and it seemed like it was gonna be a real hassle, so we just left it here and he went without it. It's only a temporary situation, so we didn't move it.

I took the Medical Alert out 10 years ago, and then I let them have it back after five years. I was getting along real good, so I turned it back in. And then when this one came out for $19.95, I figured I could afford it. And as I got older, I started falling once in a while. I figured I better have something to alert me. I live by myself. But I have never had to use it, which I have been very careful so I wouldn't. But I'm very satisfied. It does what I want, and it tests out every month. Last month it didn’t, but we changed the necklace. So I went with a different speaker and we had to start it all back up. I have told people about it. I have shown my lady friends the necklace. A friend of mine just got one the other day.

Medical Alert has worked pretty well with our hospital down here. Being a diabetic, every once a while, my blood sugar would drop and I'd go into a seizure. So, I told the guy that they better make sure that when I hit the button, they'd get the paramedics out. And it’s been really good. Every time I've had to use it, they’ve always been there and they’ve always been on time. That was the best money I've spent in a long time for something that I needed. Anytime I start feeling shaky, I'd be sure to hit the Medical Alert, so they'd know to come get me.

My mom has a Medical Alert system. She lives with us and we always want her to be safe. The system is expensive but worth it. Excellent service. I highly recommend them to consumers looking for excellent customer service.

I called in yesterday to check my Medical Alert alert system and everything's fine. I have to check it every month to make sure that it's working okay and so far, I'm satisfied with it.

I got my aunt the Medical alert and it has been so helpful. The medical alert has been great for my aunt. Especially when she feels a seizure coming on. She can notify the proper authorities within a few seconds. Then they notify myself. I highly recommend this to anyone looking for that extra safety when it comes to a loved one.

I actually bought this for my 85 year old father. I had high hopes after speaking with sales. Unfortunately, the biggest issue was "false" emergencies (sending out a call for help when button wasn't pushed). The company would only state that it must be him pushing the button by mistake. We went for a walk - me pushing his wheelchair (without the pendant). By the time we got back there were several police cars, fire trucks etc at the house because nobody was home to answer the pendant. I guess he has some type of manipulation power to push the button from several blocks away.

My experience with this Medical alert device has literally been life saving and a truly amazing resource to have a a very critical and helpless time for me. As I used this device after I had fallen and being home alone, this was my worst nightmare. I was so relieved to have the medical alert during this time of need and the response time was a miracle. This device enables me to live independently and enjoy my time left here on this beautiful planet free of fear because I can trust my medical alert to provide me with access to the assistance I need during my time of need and nothing can compare to the gift of freedom and access to the help you need when you need it.

I purchased this unit after a fall in the bathtub. I used them when I’ll with COVID-related pneumonia and they were wonderful. False alarms were also handled well. I would highly recommend them.

I've Never used one of these services and am considering Medical Alert as their reputation precedes them. Efficient ease of use.. Response times very fast I would highly recommend their product. Cost is a little pricey would be my only issue.

This company was easy to work with. Easy to understand instructions, nice people. When my dad went into a home, his alert was no longer necessary, and when we called to explain and cancel the service, there were no hassles at all.

Medical alert is ok. Not the best and not the worst. It does its job. Not over the top especially for elderly. This the most important alert for the elderly so I would like this company to improve their items.

I need to get rid of the Medical Alert device because I'm not using it. But I like having it for emergencies.

I've set the device off a couple of times accidentally, but never had to use it so I'm glad for that. I apologized for the problem but Medical Alert was nice. I wear the device around my neck and I work day and night. I feel much more confident because I'm by myself. So, if I fall and can't get up, then, I got to have some help.

Medical Alert's team has been very good with me. It's very comforting to have around 'cause I know if anything happens, I'll just have to push the button and they will come.

Medical Alert gives me confidence that I have it. The device went off five times, accidentally.

The bracelet is plastic and it's getting dirtier and dirtier, blackened. They probably should have a different color plastic that they use because it picks up ink from the newspapers and all kinds of stuff. I haven't put the necklace on because it's too unwieldy. But I may have to start wearing that next winter if I go someplace and I'm dressed up, put it underneath the clothes. Other than that, I've been satisfied with it.

I've had accidents with my emergency button and I've set it off by mistake. My experience with Medical Alert's team has been fair. I live alone and my son is relieved I have this device.

My wife has Parkinson's. She has fallen three times. I had to have the customer service change out a battery one time because when Medical Alert first sent the device to me, the one battery was no good. But they have been fine with me. My mom and dad used them for many years before they passed. I got peace of mind.

I used to live out in the country and I had a different telephone system. I moved to Butler and I couldn't get a phone like that. We got this other phone system, and for three months I thought the alert system was working, but it wasn't. It wouldn't work on that old system. So, Medical Alert sent me a new one which works on it. Out in the country, there was a time or two my little dog pressed the button, and I found out fast that I had service. They always asked, “Are you hurt?” And I said, “No.” And then, they wanted to know if anyone else in the house was hurt. I said, “No,” I told them what happened, and that was all there was to it. I feel safer with Medical Alert. I do cardiac exercise at the hospital here in Butler two times a week and I have mentioned the Medical Alert system to them, and they think it's a good thing.

Customer service was unknowledgeable. Kept me on hold for 30 mins at least 3 times. Charged me 4 times for the same item and did not activate the system. I have returned it because my mother's safety is unimportant to the company.

I like the Medical Alert bracelet. I test it every once in a while and the customer service is good.

I fell one time in July and I broke my hand. I called and I was able to get some help. I've talked to other people and told them about Medical Alert.

When I called, Medical Alert was here within 15 minutes and they sent four people. I've been very pleased with them. There are certain times that some places are busier than others and Medical Alert didn't push me to a point where I was just a no leaf laying on the floor. They've been very receptive and helpful.

Having my Medical Alert has been fine so far. With the first device I had, it took up to two minutes for anybody to answer. They sent me a new one. The reps have been very helpful.

Medical Alert has been really good. I have the two of them now, the one fall alert and the regular one. But they both, every now and then, will go off on their own for no reason. At least I know they're working and I get a quick response. Their team comes on and sees if I'm okay. Still, I don't like bothering them for nothing. Other than that, I recommend Medical Alert.

I’m wearing both of them and it feels all right. I forget I have it on most of the time.

I’m very dissatisfied. I'm not enjoying my Medical Alert. All it does is go off. It's just so sensitive. I don't know how many times a day, it seems like I'm trying to run to turn it off and I can't run. I'm gonna break my neck getting here, one of these days.

Medical Alert is very good. I test it and every once in a while, I push it whenever I shouldn’t. They come on just in a couple of minutes.

In the beginning, my son set up my Medical Alert for me. He called them when he had trouble and they were very helpful.

I've got the bracelet on and I got the necklace around on my walker to take around with me all the time. I didn’t need it, but I pushed it by mistake, and boy, somebody was right here and so I felt very secure with it. They're doing a good job.

When I tested my button, I was fine with the response. Everything has been good and I'm satisfied with my Medical Alert.

My button is very comfortable to wear. I try to test it once a month and I get a very good response. It's loud but it does what it's supposed to do.

I punch my Medical Alert system now and then for a reset or to see if it’s working but I hardly ever use it. I’m still pretty healthy and I have put two extra phones in where they’ll be handy, one in the bathroom and one in the bedroom. I also got a daughter who lives about two blocks from me and she stops quite often. But my Medical Alert works well. I just touch it and it goes right off every time. I got it by the living room and it's really convenient. I got an easy chair there, watch telly, and I can reach it from there. So I’m set up good and if anything would happen, I could reach it.

About early January, someone talked me into getting a new button that was supposed to be sensitive in case I fall down and can't reach my regular button. So, I agreed to it. But later, I had not received the button. So at that point, I called and a representative helped me. They told me that they were sorry about that, that they'd FedExed the button, but it never got to me. So they sent me another one.

I couldn't get the one I had before so I decided to get something different and used Medical Alert. I have pressed the button once by accident to check it out and see what's going on and it went fine.

My Medical Alert is working okay. It is doing good for me. I wear that thing around my neck and it hits something now and then. When I open a jar and the thing goes off, I automatically get it to shut off right away.

Everything was fine with my Medical Alert. I've had this for a little over a year. I had one fall and they got me up. I pressed it three times and somebody got on the phone. They asked, “Is this so and so?” I said, “Yes, it is.” I mentioned I had fallen and they sent somebody over immediately and they got on the phone again. They said they'd be there shortly and they were.

I was here by myself all the time and my kids wanted me to have something that if I fell, I could call somebody. I test my Medical Alert every month and they do a very good job. I'm well-pleased with what I've got.

I have my Medical Alert because I live alone. If I fall, it would call the operator. My daughter tests it out once a month to see if it’s still in use.

The quality of my Medical Alert is good. I’m satisfied with it.

Medical Alert is not the cheapest place for these alert services but I've been willing to pay the extra because my experience with them has been very positive. Their customer service has been great. I keep Medical Alert around and I wear their talking device when I leave the house. I stick it in my bra because then it doesn't interfere with my clothing. I also test it.

I've had Medical Alert for almost a year and so far, it’s always been easy. I've had a couple of false alarms and they’ve been very cordial over the phone. The response was about as fast as it fell. I've really not had to use it for anything, fortunately.

I'm appreciative that I have Medical Alert. With my age, I know that I need it because I don't know when I'm going to fall.

I've had Medical Alert for several years and I've never used it. But I check it every month. The customer service has been friendly.

I like Medical Alert. I'm older so I decided that it'd be good to have one in case I needed help. I feel better having it near especially when I'm driving somewhere. I'm very satisfied with it.

My Medical Alert gives me a sense of security. I have had a stroke and I've had bypass surgery and a hole in my heart. I haven't had a bit of trouble with my Medical Alert. Any time I've tested it, it's been all right. The other day, I leaned on it by mistake and they answered me right away.

We decided to get Medical Alert because of the fact they didn't have to tie it to the phone line. I live in the woods, it goes out of service quite often. Medical Alert is a dependable service that seems to be working fine. We're both in our 80s and sometimes we are alone.

My experience with Medical Alert has been very good. Everybody's very nice and very thoughtful. They called back to make sure everything was okay. I get up in the morning, I shower and I get dressed. I put my emergency necklace on. If I'm going out or going to throw trash away or talk to the neighbors, I have it on. I have no problem with it.

I'm satisfied with Medical Alert. Their team has been fine. I'm living alone. I need something here in case I fall or have trouble getting out of bed. I had something different up in Maryland and I like this that I have better in the sense of when I was up there, all I had to do was to take my necklace off, put it on a chair and it would go off. They would have to be in touch with me and this one doesn't do that. However, it's a little long for what I wanted and I can’t adjust it too much. All I do with it is I put it underneath my blouse. So whatever I happen to have on, it sits down underneath it. Because it's a little long, the necklace around the neck might show, but I have to live with it.

My Medical Alert was my mother's. When she passed away, I had it transferred to my name. So far, so good. I've had to call in for testing and their response was fine. They got right on it. I just mashed the button and they called back.

I'm glad I have Medical Alert and I wear it all the time. I'm going to be 89 next month. I've had cancer for 15 years and have had multiple surgeries. Sometimes, I'm not as steady on my feet as I might be. I thought it was a good thing. I'm a retired nurse and I understand what these things can do. I've had a few accidents that I bumped the button and they've called me. I told them that it's just an accident I bumped the button. I've told several of my friends about Medical Alert. They too have purchased and have been happy with them.

Since I've had Medical Alert, I've had to use it two times. They have always done what they say they're going to do and they've done it very promptly and courteously. I'm much more relaxed and confident that there's help quickly when I need it. The last time I used it, I had scratched my foot with my other foot because I couldn't reach in to scratch it with my hand. Evidently, my sharp toenail was sharp and it cut in there and I was bleeding profusely. The medics were here right away. They took my vitals and I was still bleeding. It was just coming out in squirts. The head medic asked me, "Do you want to go to the hospital?" I said, “No.” Another five minutes went by and I was still bleeding.

I've got my Medical Alert on my wrist because the one around my neck kept calling in. Now, I bump it once in a while and I have to tell them I made a boo-boo when I don't hear them talk. But, I feel more secure because before I got it, I fell outdoors. It has helped me three times. I have fallen and I have two artificial knees and I cannot get up without help. I probably would have laid for days because I'm by myself. I'm very happy with Medical Alert.

My mother is here by herself pretty much all week. We got her a Medical Alert device, and she wears it around her neck. She set it off a couple of times by accident. The only problem is when she does turn it off accidentally, she can't get to the machine quick enough to reset it. I've been here when it went off once, so I reset it. The other time, she didn't even know she'd set it off.

If I were to fall, I can always push that little button on my Medical Alert device and someone will come help me. So far, the device is good. I test it once a month. You're better off with Medical Alert if you're by yourself.

Having my Medical Alert has been very good. I sometimes go out and cut down trees. It's good to have a medical alert on me. I'm out here on five acres. It gives me quite a bit of security. I would tell others, if they have nobody else living with them, to get it because it's a blessing.

I get up in the morning and shortly thereafter I put my Medical Alert on until the evening time. Two times, it fell out of my hand and the alarm went off. Other than that, everything is okay. I certainly would recommend it to somebody.

My daughter signed up for service but it doesn't do anything for me. I never made any emergency calls with it.

Janet wears the Medical Alert device around her neck all the time. We had it checked out a couple times this week. A couple of years ago, we used the button, and it took the team about 20 minutes to get here.

I feel better now since having Medical Alert. I'm disappointed though because if I'm on one end of the house, and I touch my watch, it sends a signal off where the base set is, and that's on the other end of the house, and then I can't hear what they're saying to me. It's weird like that. I got it set up in the living room because that's where I'm at most of the time. But when I go to my bathroom, I cannot hear it when it goes off. A couple of times, it went off and I didn't even hit it. My son happened to be here and he came to the bathroom door and told me. I came out and sure enough, it was going off.

Someone from the company called my 93 year old mother and told her she had to wear the pendant instead of the wristband. The pendant had broken months ago so she was using the wristband. She was told the signal was better from the pendant so she needed a new one. She agreed but was confused by that information. I saw a $60 charge on my credit card (I pay annually and this was apparently $10 a month for the 6 months left on the annual service that was already paid for).

If you're elderly and you don't feel secure, having Medical Alert is better than nothing. I'm 80 years old and I wouldn't like any kind of device, but I feel I have to have it. I call Medical Alert once a month to check the system and it's performance has been good. No system is perfect, but I feel a little secure with it.

It's been a good experience.

I got the Medical Alert because my kids kept harping at me to get it because I live alone. But I don't wear it every day when I'm home.

The device fits good, but it's kind of beat up. But it works real good. I wear it around my neck. It's been a good experience so far.

My son ordered me something different off of Amazon and compared to the Medical Alert, it was like day and night. I shoulda got the Medical Alert years ago.

I tried the device with the bell and it was going off all the time. I changed and got the one that's like a watch. But it goes off quite frequently.

Everything was fine when I used Medical Alert. I was reaching for something and lost my balance, so I slipped down and ended up on the floor. I was fine. I didn't hurt anything but I couldn't get up. I called and some lady on the phone said someone would be here to help me. Sure enough, in 15 minutes, there was somebody here and they helped me get up. They have been very quick. I wear the watch on it. I had hit it several times and it first shocked me to hear somebody else was talking here in the house because I was living alone. When they asked what my emergency was, it would dawn on me that I might have hit the button. So, I just told them that I hit it by mistake and everything was fine.

Medical Alert is doing what it's supposed to do. If I'm having a problem, I have my daughter to call them. I just don't know if it works outside my apartment. I wanted to make sure if I go outside and fall and push that button, they could hear me.

Medical Alert seems to be working okay. I was having trouble planning to put the charger and they helped me with that.

Medical Alert is just there in case I need it as an emergency.

I am by myself a lot and I have arthritis and bad knees. I use a walker and sometimes, my cane. The house is not really set up for the handicapped. I have the regular Medical Alert that goes around the neck and the fall button that goes around the neck too. The device is a way of keeping in touch and especially with being alone, I can always reach somebody. When I used medical Alert, help came out really fast. Everything's fine now. At this time, I don't have the device that you can take anywhere. Mine is just in the home.

It makes me feel like I'm safe if I call. I can work and I really don't even feel that the device is there. When I go outside, I feel that I'm safe.

I wear my Medical Alert all the time around the house. But it doesn’t do me any good if I’m not here. I really need something that would be good anywhere I am. Also, I pay an awful lot of money for it. They called the other day and told me that it showed the batteries were low. But I have no idea how to change a battery in it.

I really like Medical Alert because it's been keeping my husband from falling all the time. He wears the little alert button around his neck every day. If he goes outside, then he puts the big one on. It does help and it keeps me from worrying quite so much about him. If I'm not here, he can always push it. I would recommend it to anybody that has health problems.

I've had a couple of falls and my legs aren't strong as they used to be, which made me decide to get the Medical Alert. I ordered a box to put on my door. I've ordered it twice and I’ve never received it. The other one was a long while back ago and the other one was about 10 days ago. But I'm happy with them.

My brother’s mother-in-law is alone and she uses Medical Alert. She wears it on her wrist most of the time. It's for my mother so it works okay. She's still afraid to wear it at night because she's afraid she's gonna roll over and push it. So, she’s struggling with that but I don't think that'll happen.

Medical Alert was inexpensive but the price went up. The only thing I was disappointed in with Medical Alert is that the ad was 27.99 when I got the brochure, so I called them. It went up to 34.99 and then, it went up to 39.99. I went ahead with it because I had to have it here. Then, I found out it's not six months but it's three months so that you have to pay up. I just settled my mind to it and it's done alright for me. I have the bracelet and it's positioned where I know I can get to it at all times.

The Medical Alert team called me to check it out and I did but I haven't had to use it myself. I don't even notice that I have one. If I knew somebody had to have one, I would tell him to go ahead and get one. Most of my friends are my age. They live alone so I would highly recommend it.

I switched to Medical Alert because they had a device that goes around the neck. But I was disappointed to find out I couldn't talk to them with that. I thought I could and when I did the hookup, they didn’t tell me I couldn’t. I still have to carry a little white device around with me. But the quality is okay. I turned it on accidentally one time and they responded right away. But the other time, it seemed like it was a long time.

The Medical Alert device hangs on my walker and I worry less since having it. I've used it once and the experience was all right.

I have had Medical Alert for my Mom for many years and the service works. The problem I ran into is I was charged a full year of service to my credit card. I called Medical Alert and requested to cancel my service and that I would need a refund for the unused service. I was informed I needed to send the equipment back to discontinue the service. I received the prepaid postage and mailed the equipment back 6/10/2020.

I started service with this company 6/15/19. I paid $94.43 every three months for service. The last payment I made was on 9/15/20. I called to end service on 9/29/20. On 10/29/20, I returned the device (following instructions) in the original box with a return USPS label provided by the company. The USPS confirmed that the device was in the company's hands on 10/30/20. By 11/24/20, I still did not see a credit in my account. I called to inquire about it. I was told that a credit of only $29.95 would be processed and that it could take up to an additional 25 days. $29.95 represents one month of service when in fact it was returned 6 weeks ahead of the expiration of the pre-paid period. I was told by the customer service representative that they just 'round' up and retain the extra funds! I was also told that, had I not called to inquire about my refund, the company would have retained ALL of my funds! This is unscrupulous business practice.

I'm very well pleased with Medical Alert. I haven't had to really use it yet, but it's there for me. I keep it around my neck 24 hours a day. I'm pretty much homebound. I live by myself. Once in a while, I'll make a mistake and they’ll have to call me and get me to shut it off. I feel a whole lot better having the Medical Alert because I'm by myself. All I gotta do is mash this little button and they'll come and take care of me. I feel really comfortable with it. I'm very satisfied with it.

The Medical Alert team has been fine. There are problems with my alert button in terms of my daily life. I go to the gym five days a week. There are certain machines I can't use because it hits with the metal alert thing that is around my neck. I have to be really careful with it because I have a pacemaker. Because it has a magnet in it, it can interfere with the pacemaker. I would tell people to look at what's available around, and compare prices and things before they agreed to purchase a device.

I'm glad to have Medical Alert because I’ve been falling. Lately, when I fall, I would be by the kitchen thinking that the sink catches me. Everybody there is polite and nice. I like that about them. Also, they are always on time. I had the device on the wrist but it kept falling off and wouldn’t stay fastened so they sent me one around the neck. Then, when I kept falling, they sent me one that goes around the neck, which I paid extra for, and it would go off if I fall. I would tell others to get Medical Alert because it's very helpful.

I'm older and I fall a lot and I needed Medical Alert's service. I haven't used it since I had it. But I've fallen a lot of times. I'd call my son. He'd come over and help me up. I'm supposed to check it once a month. They're nice. They take a little too long to answer. The other day, I called and they answered right away, but then it was a while. If I was in a real trouble, it’d be five minutes that somebody would be here. I've never timed it, but it seems a long time. Other than that, I feel safer with my Medical Alert device. I would, but I wouldn't want to go to sleep at night without this alert. Just knowing that it's there, that if anything happened at night, I could get help. It's a relief to me.

I thought the Medical Alert device was a good idea so I got it. If something was to happen, I just push the button. The device is nice to have. I've tested it and there’s a call coming in right then. If they can’t get me, they’ll get my kids. I have a great experience with them.

The Medical Alert team is all right. Sometimes I get aggravated and I just think of sending the darn thing back, and they keep calling and wanting to raise the cost. I'm on Social Security. I just get disgusted. I told my daughter-in-law yesterday, "I just wish I never even got it." I'm 92 years old, and I do my own work and take care of myself. The only reason I got this thing was because the kids were going on vacation and there was gonna be nobody around. When I ordered, I thought it was 19.95. It ended up being about $35. But now, they've got it up to $45.

I’ve talked to the customer service and they've never been rude to me. Everything was fine. Usually, they call me to see if the device works. I have a stair climber and I was bringing up a heavy package and the device got caught. It pulled the device off of my neck, so I put it back on. They have an attachment on it so that you won't strangle yourself if it falls off, but I don't have it fixed that way. I don't know where I would take it to get it fixed properly.

My nephew got a Medical Alert for his mother who has Alzheimer's and for me. When I first signed on to it, I let them charge the fee to my debit card. I told them to bill me after that as I wanted a hardcopy of the bill. The last time, they charged my bill to my debit card. Because all the banks are closed, I can't get anyone to stop this charge. Also, customer service kept calling me on the phone telling me that my bill wasn't paid when I had sent them a check. I had my nephew call and he got to the accounting office. My bill was actually paid and the reps were wrong. Still, I haven't had any emergencies and I have not had to set the device off.

I have a heart condition and I live alone. I've been doing fine with my Medical Alert and I feel safer with the device. Their reps have been very nice. I try to call in once a month to make sure my Medical Alert is working correctly and so far, they've always answered the phone. I appreciate that.

I'm doing fine with my Medical Alert device. But the button’s going off. It's been off three different times. It bothers me. I couldn't figure that one out. They'll have to come out and service it. At four o'clock in the morning, I'm getting a call from them, saying, “Do you have a problem? The button went off and we’re just checking on you.” I said, “Nothing's wrong. I'm sound asleep. Bye.” Other than that, I was telling my neighbor about Medical Alert. She was laughing because I've been telling her how I liked it.

My Medical Alert has been doing pretty good. When I push it, it's okay. They had sent me another one because the device was low-battery but I can’t find the other one and it’s interfering with the Medical Alert now. They said I need to find it and get it out. But I haven't found it so they keep on calling.

What a horrible experience. Got this for my mother who does not live with us, requiring her and my sister to install. Salesperson sold heavily on simplicity of installation and great connectivity. He was difficult to reach during the sale, then disappeared after the sale. The customer service behind this product is worse than the product itself. Extended hold times to get to anyone about setup issues, billing inquiries, etc. How on EARTH can you operate a company that is supposed to respond quickly to seniors falling and the like if you can't pick up a phone in a reasonable amount of time? You can't.

I've used my Medical Alert a lot. Most time, I use it when I'm outside. I don't have it on inside as much as I do outside. I do a lot of gardening and I live alone. My backyard is fenced in, and so most times, I have the bracelet on or necklace on when I'm outside because if I fall out, none of my neighbors would be able to look right and see me. I called the Medical Alert team one time. I had a little incident. They straightened me out on it. They were really nice.

Being that I’m 93 years old, it was time to purchase the Medical Alert device. I live alone. I wear the necklace. It works just fine. The reps I've spoken to are very upbeat. So far, it hasn't really been emergencies I’ve had to call them, so I would recommend this highly because they responded when I did it accidentally. The response was really fast for me because my fire department and emergency squad is just a few hundred feet from my house.

I thought it was best that I get the Medical Alert device and wear it in the event that something may happen. If something should happen, it will save my life. I'm very well satisfied.

So far, so good. I feel secured that if something happens to me, the Medical Alert device is there for me. My wife has it on everyday because she started to lose her balance. She's got a cane but we have the device in case something happens. At least somebody could come if I'm don't happen to be there. It's wise and I can't think of a better system. All elderly people should have it. If it goes off, somebody comes on verbally which is good rather than just some machine beeping for somebody else to come and help. The improvement they can do is the distance of coverage. My wife wants to go to somewhere else. We live in Guadalupe and we are about 36 miles from San Luis Obispo, about 10 miles from Santa Maria and about 26 miles from Lompoc. We often wonder if that thing's gonna work. Somebody said it doesn't. It works just around our house.

I was alone most of the time so I was looking for something. Medical Alert seemed to be reasonable so I went with them. They're very good. They respond quickly. My device is there if I need it.

My husband and I decided to get a Medical Alert because of our age. I also have a pinched nerve in my back and I don't walk well.

The Medical Alert is great ‘cause I'm here by myself and if something happens, then I can just push the button. I’m 92 years old, so so far, so good.

The one time that I used it, had I been really in dire straits, I don't know what I would've done because it was at least two minutes before anyone answered. Also, they call me and try to sell me more. I'm over 90 years old and I just don't appreciate people calling me about different things. Then, on my last bill, they increased my price because they said that I had wanted that it automatically tells somebody something when I fall and I did not authorize such a thing. But I got that straightened out. Other than that, I'm fine.

I went into a nursing home for two months and when I came back out, I signed up for Medical Alert. They have been good but there were a few times I was having problems with the device. I wasn't getting a quick response and one time, I had a response that wouldn't shut off and I couldn't get through. I called the 800 number and they helped me unplug it. Also, I had one of their agents call me a couple of weeks ago and they sent me out a new pendant, which goes off when you fall over.

Having the device makes me feel safe and their reps are very professional. Everybody that lives alone should have a Medical Alert.