Medical Alert Reviews

Since using Medical Alert, it has reminded me to be more careful and I've had less worries. One time, I went from the kitchen to the dining room and my toe hit a rough spot and I fell. I didn't even try to get up. I just pushed the button. I told them I fell and I couldn't get up and they said they’d be right on out. Then, they were here to help me. Also, I had problems with getting the device to start charging and they helped me with that. It's working good now.

First, it was my husband who picked me up off the floor, then he got too weak, so I had different neighbors come in. I figured I wasn't gonna keep having them do that. That's why I got the Medical Alert. When I had to be picked up off the floor and go into a chair again, I called them. Three times they did that, so I’m very satisfied and pleased with them. They also didn’t insist to have me go to the hospital, so I was glad about that as well. I'm very impressed.

I have a medical alert device for the apartment only. I read about Medical Alert where they had it advertised and I decided to get it for when I’d get out and do all the walking. Their sales team was all right and my experience with Medical Alert has been okay so far.

I’m 86 years old, I'm living alone, and my husband had just expired. I talked about getting Medical Alert before but I hadn't done it. Then, four days after that, I fell. I didn’t get hurt but I said to myself, “God, you get me up from here, I’m going to get Medical Alert.” And I did. So far, my time with Medical Alert has been good. One time, I called them because I was interested in getting the fall alert and I got put on hold. After 45 minutes, I had to go to the bathroom, so I said I’d call later. I’m just not used to staying on the telephone for 45 minutes. Then, they called an alarm because they couldn't get me and they felt something had happened to me. And here came all these medics out here, which was very nice, but I didn't need them.

I stay under the doctor's care all the time and I'm in good shape. However, I'm alone and even though I'm good for my age, I felt that I needed a device if I fell. Now, I have a watch that I put on my wrist after my shower every morning and it's by my bed every night. I wear it every day all the time in case I fall. I have a doggie and I have to go up and down the steps with her in front of the house. I also have the necklace in my bathroom, by the shower, in case I fall or slip.

Medical Alert has been good so far. Sometimes, they call me and I don't even know that I bumped it on my wristband. The only complaint I got is they claim they sent me a necklace and I had told them in the very beginning and several times that I don't want it because I'm afraid when I sleep with it at night that I may choke myself because I don't lay still. I had one of these people tell me, "Oh, just hang it in your shower and leave it there." What good is it doing me if I'm outside doing something and that thing is in the shower if I should need it? I got my bracelet and I got the main unit with me all the time. Now, they billed me for it and I never got it. They told me they would take it off, but it goes on my credit card and I haven't got my credit card yet. There is another company out there pushing to sell this way, but I'm satisfied with Medical Alert, so I keep what I got.

I fell once before and it took me about an hour to get up off the floor. That scared my kids, so they made me promise to look into Medical Alert. I'm not used to my help button yet, so I accidentally bump it every once in a while, like when I'm sitting down at the table. Medical Alert responds right away and say they're gonna call somebody. But then I push the button and hold it in and it cancels that out. It takes a little getting used to, but I’ll get used to it and everybody's happy. I like the security of knowing they'll be here if I fall.

My Medical Alert device works good. I’ve had this for a few months and it’s very comfortable. It’s like wearing a necklace. I wear it all the time. I feel a lot better when I’m all by myself.

I went with Medical Alert mostly for the price. I wear it around my neck and sometimes, when I go to brush my teeth or do anything at the cupboard, it goes off. A couple of times, I was upstairs getting dressed in the morning. I must've hit it unbeknownst to me, and they call me, "Are you all right?" The alarm went off and I couldn't hear it upstairs 'cause my thing is downstairs in the kitchen. I don't know how to get away from that and I don't know what else to do. If I get a wrist thing, it's so big. It's in the way all the time, so around the neck is the best thing, but I am having that problem.

At the time that I got my Medical Alert device, I was seeing a nurse practitioner. Since I lived alone, she thought I needed it and the children didn't object to me having it. I don't feel it's necessary but the children seem to think it is. My daughter-in-law kinda thinks I should have the one that automatically goes off if I fall but I haven't added it. Most of the time, I'm satisfied with it. I put it on every morning and take it off when I go to sleep. I know it's there and if I go out, I feel very confident. Comparing it to others, there's some difference that I like in one of them. But overall, it wasn't enough for me to feel like it was worth trying to change. But I can cancel this anytime I like and return the equipment to Medical Alert since I don't own it.

I'm not a young person anymore and I have to go up and down steps to do my washing. On the other things that I had checked on, you have to press the device to call for help. This one from Medical Alert detects a fall. A relative has this same thing and she was the one who encouraged me to get it. I tested it one day and instead of the robotic answering, there was a lady who talked to me for about 20 minutes. That was the only time that I can recall that anything was ever said about a warranty on the gadget. I would be doing better if Medical Alert had not added something on that I did not request and do not want, and charged my credit card number for it. I notified my credit card not to pay that added price. I still have to call them back and see if it has been taken off because the rep told me it would take about two weeks to get the paperwork in, which I find unreal.

The only reason I got Medical Alert was because I got a panic one time when my friend had to use hers. My niece kept asking me, “Your age, you should use it.” So, I got it to please her. I don’t like anything around my neck. I hate it. A couple of times, there was a false alarm. Medical Alert called my house and said, “Is everything all right?” “Yeah.” I didn’t press the buttons. So I said, “I don’t know what’s going on.” He said, “Well, it’s a false alarm. We must have a false alarm.” I could have hit the button when I was sitting down and it hit the edge of the table.

I live at home by myself and I'm 87 years old. I have an instant heart. Also, I got a bad shoulder and I sprained it. I wear my Medical Alert around the house. However, if I’m not careful, it goes off. I hit my Medical Alert button a couple of times by accident. It went off and we took care of it together. It's smart to do something like that. It has been handy. You never know when you'll need it.

When I was in assisted living, I had a button they put around your neck or a wristband, and you could push that when you wanted help. Anytime you needed help for whatever reason, they would come over and see what you needed right away or as soon as possible. That's how I got started on that. And then I got one at home here. I'm living with my daughter. If I need help, I can call. It's very touchy. It's very good because my daughter tossed in the furniture and she accidentally bumped it a bit, it went off. It's Johnny-on-the-spot. One gentleman from Medical Alert called me and told me that I can turn my button that I wear around my neck upside down and put the voice next to my chest. And I should be able to hear it that way. I had no idea I could do that. It's much more comfortable that way. I like it. It's peace of mind.

I'm 93 years old and I live alone. I have no family here in town, so I thought I needed something. I keep one in the bathroom hanging close to the stool because I had a brother-in-law passed away on the stool, one on my bed, and then I keep the bracelet right here by my chair, where I sit all the time. On days that I really feel bad, I do wear the bracelet. So far, I haven't had to call for help. But I know my Medical Alert device works because I accidentally hit a button one time and the alarm went off. I mentioned it to my neighbor because she wanted to get one. I gave her some of the literature I had here from Medical Alert when I first bought it.

I was falling quite often. My doctor told me that I should get a Medical Alert. I saw it in an advertisement and my cousin was here, so she helped me. She called. When I call, they respond very quick. They were very helpful, and they were nice when they came in. At first, I didn't see much difference between calling the ambulance and going to the emergency room. But later on, I found out it was a lot better. Sometimes I think that I really don't need it, but then I fall, and then I realize that I do.

I was having trouble walking around. I had fallen down and my children weren't around. So, I got Medical Alert, and I felt so much better. I had to go the hospital before and they were there in a minute. It's like having a nurse. I have it all the time. When I have to go to the hospital, they're really great. I had another one, and I got this really nice one now which is much better. I tell everybody it's great. You should get it.

I had a stroke and I fell and hurt my right arm and elbow to the point that they still hurt in cold weather. I got a Medical Alert and sometimes, I hit the button by mistake when I'm changing my clothes and the phone rings. I answer their reps with my name and they check to see that everything is okay. I'm in a retirement community and the director here has gotten a Medical Alert for everybody that lives at my location. I still have my original device on a chain around my neck.

I got a Medical Alert device and I've been using it since I had it. I was walking and I fell outside, and their response was quick. They came and got me. Medical Alert is good to have because in case you get hurt and you're by yourself, you'll need it.

The reception and everything is good. The first time I used my Medical Alert, I couldn't breathe very well. I just sat there for a minute to see if I would get there, but it didn't get any better. I stay by myself and the circumstances out here where I stay is a little difficult. So, I went on and called and used it. There was a lot going on here in Jackson and different alert emergencies were going on. So, it took the team a while to get here, but they finally came, picked me up and got me to the hospital. I know it's mainly when you fall or you can't get up or anything like that. But that particular time, because I stay alone, it was a good thing to have.

The round thing around the neck was like a hockey puck. It was too big, heavy, and a nuisance hanging around my neck even though it’s a very effective instrument. I sent all the equipment back last August. Then I sent a certified letter out because I got a letter stating that the company was glad that I selected Medical Alert and I haven't had it since August. They should make sure that they're not taking $40 a month out of my bank account. If not, they owe me credit.

I would recommend Medical Alert to my friends because I'm having good trouble with them. I don't have any trouble with it, and I never pull it off. I was sick and they wanted me to get this just in case I needed it on an emergency because my husband passed away and I was living alone, but I had not have to use this Medical Alert. I have confidence. I feel very secure with this button. I wear it on my arm.

I'm handicapped and in a walker. I had a medical alert device and I didn't like that I had to charge it every day. I have Medical Alert now and I don’t know about this one either. If I got out and the thing came on, there would be nobody here to turn it off. Sometimes, it comes on by itself and I don't know why. I test the device but I really haven't had to use it very much. I carry the button with me in my pocket though. I feel a little safer.

I'm having a lot of trouble with the Medical Alert. It's really big and whenever I turn or move, the thing constantly goes off. They were calling me back and forth from the hospital. I just wish it was just a little shorter. But the reps are all very nice. They're right on the ball. I don't even know when I hit it or when I bump it. It does it while I'm out and right away, they call me back.

I was in rehab last year and they gave my son a list of numbers to call. Once when I was in the emergency room, one of the nurses complimented the necklace I had on. I'm here by myself and I don't have anybody to call if I fall or anything other than 911. I can’t get me up. I've got artificial knees and I can't get down on them to get up.

My experience with the reps of Medical Alert has been good. The only thing is sometimes I can't hear them well. Out here in the country, I don't get that good reception. But the last two times that I talked to them, I could hear them really clearly. So maybe they got something fixed or I did. Since having the device, I feel safer. I know if I fall or get hurt, I can call. I have my phone and I have all four of my kids on it, where all I have to do is push their button. When I'm wearing it though, it's aggravating. I just don't like something at my wrist. I have accidentally pushed that button a few times and their team would call. So it's easy to mash the button when it's on my wrist. I'm satisfied with it.

We got the Medical Alert because Patricia is older and just in case. The reps are to the point and let me know immediately. Patricia has the device on now and she has no problem wearing it. The only thing is my older sister is supposed to be on it, because she's a health care proxy, and we have given the number twice but they still don't have it. Other than that, we're very satisfied with the device. It gives us a sense of peace.

My Medical Alert works fine. I feel safe with it. I have two. A white with a black button, and then, the one with the red button. The red button, I bumped it all the time. Every move I made, it seemed like I bumped that thing. This black button doesn't go off if you bump it. For this one, I have to push to get service. The other one, I don't. It tells you when you're falling. I prefer the black one. I don't have to worry about bumping it and they're gonna call me right away. I’m satisfied and happy. My friends got the same thing. They all wear them.

My wife always falls down and she used the Medical Alert a couple of times and it worked. However, they sent this thing, if it detects you fall, it automatically responds. I told them before, “No. All I want is what I got right now. I don't want any more stuff, okay?” But a few weeks went by and they sent it anyway. Then sending it back was a problem because it cost me freight and that was all out of my pocket. I sent it back, but I still haven't got credit for it yet.

Medical Alert is a good thing to have, the peace of mind. I feel like I've got a friend on my wrist or around my neck at all times. If I have an emergency, at least I can get help. But I get a little bit nervous about is testing it. They told me that I should test it once in a while. But I never do because I'm afraid that they'll think it's a real call. I told people that Medical Alert was the one that my pharmacy recommended. If you live alone, no matter how old you are, you never know when you need somebody. So you better get one.

My husband passed away last year and I'm living by myself. My family insisted that I get the system. The Medical Alert team seemed very concerned, and they check the device. Usually, if I don't call in to check it, they would check it with me. And I've had all good relationships with them. Once you get into a routine, you do what you have to do, and it works out. A couple of times the device called because I must have stooped over and bumped it against the vanity in the bathroom or something. They called and I said, "No. I'm okay. I just bumped it in the way that it set off the alarm." That happened three times. I'm happy with it.

Medical Alert is a little heavy around my neck, but it's fine. You get used to it like everything else. I purchased it because I'm alone. I used it once. I had fallen and I was able to get the paramedics to come to pick me up. Their representatives always called to make sure everything was all right after that. Overall, I like the security of knowing that if I fall, I don't have to be near a telephone as long as I have it on me. The quality is good and I'm fairly satisfied with it.

The people from Medical Alert are really nice. They are perfect. When you call them, they're right on there and don't hesitate. They ask me if I am okay, do I need medical help, or do I need to call somebody. I'm by myself 24 hours a day all the time. My son comes when he can but he has to work and he has a family too. I also get this Medicaid waiver and somebody comes out three days a week. So even just having them sit here with me three days a week, it makes me feel better because I see somebody that week. But this little thing from Medical Alert that I've got around my neck makes me feel 100% better and safer. It lets me feel like I have better well-being to have this around my neck. I even sleep in mine.

The light on Medical Alert unit kept coming on and off last month. The agent said that it was probably the batteries and they were gonna send us a new one. But the first couple of weeks, they didn't. So I got ahold of one lady last week and she said that she was gonna make sure they would ship it out. They did. We put it together. It's working. It's satisfying for us in case something happens. There's one time that I was outside in the yard cutting the grass. Then all of a sudden, I see an emergency ambulance pulled over my drive and come in the door. The emergency people were inside and had Rita on the stretcher. She had a stroke where she'd done it herself. She felt something came up and she pushed the button and that helped out.

I'm doing fine with Medical Alert. I'm just aggravating them every now and then. If I stoop over, my alarm goes off, but I'm doing fine. I always apologize, and the Medical Alert team is very nice. The only thing is this thing is so sensitive that sometimes I just make a fast turn and it'll go off.

I've been following Medical Alert quite a bit, and my family did like that because they weren't home all the time. I got one where they can detect me 400 yards outside. It's a little bulkier and I like the other one better, but I'll deal with it. I'm satisfied with it. I have tested my device and I have accidentally pushed the button, and they came on. It's really nice. I feel safe with it. The Medical Alert team was nice.

My son ordered my Medical Alert device for me and I wear it as satisfaction to him. He said, "Mama, you live by yourself. Accidents do happen regardless of age. I’d feel better if you wear it around your neck so if you do have a problem you will have it." I’ve recently had good experience with them. Somebody called me and we went through some testers and things that they wanted me to go through with them. I try to remember to check it around the 1st of every month. That way, I won't be checking it too often and I'll check it often enough.

The team was good, but the button wasn't. I had to return one system in and then they sent me another one. When I called, the lady told me that I have to call on the 8th of this month to check and see whether they received it or not. I don't know why it took so long for them to receive it. I feel I'm safe having Medical Alert. It fits good in my lifestyle, because when I go out, I have it on. When I'm home, I have it close by. If I need it, it's there. When I go take my bath, I bring it in the bathroom with me. In the evening when I come home at night, I put it on the charge and it's close by. So far, so good.

I have to pay about $50 a month for Medical Alert but I'm kind of financially in bad shape right now. I don't work and I'm by myself. So I'm fixing to mail it back because there is somewhere I got to go stay for a little while. The lady that I’m going to stay with for a while has one and we can use the same one. But I love Medical Alert. I got to have one wherever I be. It saves lots of people’s lives if they can keep them. I sleep with mine when I had it.

I needed people to know where I was so I got a Medical Alert. I used it in an emergency before and my experience was fine. They responded within 10 to 15 minutes. It's a good product and it makes me feel secure.

I had a different medical alert device for several years, but I hardly ever used it. Then, I switched over to Medical Alert because I called that other company and I didn't get any response. And they turned to find out that they used it with something not quite right, so I dropped them and switched to this one. Recently, I had an incident. It wasn't an emergency, but I was doing a test and nobody came on. Then somebody at the cellular people called me and asked if there was a problem. I told them there wasn't and they said that for some reason I couldn't hear them. They told me that they would have somebody call me and see if there was something wrong because this is a new phone system. It's now a land cell instead of a regular land phone and it's got lots of problems. I talked to somebody named Jessica last week and told her about them. But nothing's changed yet. The phone is the pits and I hate it.

With my age, if something happened, it's good to have Medical Alert to help me if I need it in an emergency. Thank God, I haven’t had to use it but it's there if I need it and it makes me feel safer. On the other hand, I feel like I just waste money on it. I haven't worn or used it and I don't know if I'm going to keep it. But it's better to have it than not to have it. If somebody has a condition where they would need it if something happens, especially if they are living alone, even if they’re not 50 or 60, they should have it. With Medical Alert, you feel like there's another person there that you can depend on. You could just smash a button and get help. So, it's important to anyone that needs to get help, specially in this town we’re living in.

Medical Alert is doing a good job. I've used the button once and they had to come out. I've also pushed the button several times by accident and they responded as quickly as they could.

I live alone on the top of the mountains and there's nobody around. I'm 85 years old, so I need the Medical Alert. It gives me peace of mind. Last month, they called me and we tested it together. I'm always afraid to push that button that I'll end up with the fire trucks and ambulances in front of my house. Aside from that, I have no issues with billing and their customer service has been fine. They call on occasion to see if everything is working okay and I have no complaints.

I've had nothing but a lot of trouble with my Medical Alert. I had two of them that didn't work. I finally have one that works now. But I paid for a year then I changed it over. They charge me another $100-some. I called them 500 times. I called the lady at least twice a week and she said she was turning it over to her supervisor and they owed me a credit. But I've never seen it and I just get tired of calling them all the time. It's just been a big mess. I need to cancel it and get one that I don't have so much trouble with. I have two systems and I'm paying for both of them. I have not had a good experience at all with them.

Once, I fell right on my face on the concrete and I pushed my Medical Alert button. I live within a half a mile from a firehouse so they were here pretty quickly. Because of the fall, I looked like I've been through a meat grinder. But it was very comforting to know that the people were on their way immediately. So far, the people at Medical Alert have been very courteous any time I called.

When I used the Medical Alert, it worked. I've been on the floor one time, I called them and they came and helped me up from the floor. They were really nice to respond. I had to keep ringing it, then finally they answered it. The man came and I told him to call my daughter. Then, they got in. The firemen came and they got me off the floor and put me in my chair. It was quick. I just laid there till they got there. The device is okay. I just get to have it around my neck. The way it hoops together worries me sometimes. It’s got that little black thing that pulls it together. That gets on my back or my neck sometimes. But I'm satisfied with it. I know I can push it and somebody will come.

I need to have my Medical Alert disconnected. I've had it for at least a couple years, and I've never had an incident where I had to call for help. But I'm going to be moving and I'm going to get a cell phone and not have the landline. So I was gonna send it back. But I have not been unhappy about it. It's given me peace of mind that I can call if I need it, but I haven't needed it. It has made me be more careful. I was aware I had it. I am on blood center now. I intend to get something when I get the cell phone. I've been quite satisfied with it. It's cost me to have it when I didn't really need it, but then that's the thing you do. I'm glad I had it. If I needed it, then I would have had it.

I had a different medical alert system in the past and it was just for right in my home so I couldn't go anywhere with it. I wanted something if I did some traveling. I was given this little pack to plug in and get it all connected. I had gotten the new connection recently and got it all working again. Medical Alert gave me what’s supposed to be like a necklace with a round thing on it and I don't know how that works. I don't even see a button to touch on the necklace thing. I've only had this alert for about a month and I haven't used it yet. I'm wondering if this is even helpful to me. I have a necklace or a wrist band that has a button on it. As far as I'm concerned, that's what I would use, but I like the necklace idea better.

This guy kept on pushing and pushing and pushing and pushing so I finally took the Medical Alert. Then the windup happened here and I had to move to a high-rise. I couldn't do it, so I sent it back. I was a little annoyed about that. Their reps weren't that courteous and that made me annoyed because I've been with Medical Alert for quite a few years. But other than that, everything is fine. I'm completely satisfied. I'm very comfortable with it. I feel like I have a friend with me all the time.

I set my Medical Alert off accidentally about five times, mainly in bed. I rolled over on it in bed and somebody told me I shouldn't wear it to bed. But that's where I feel I need it the most. I set it off in bed, then I have to go potty, and sometimes they're contacting me before I get back to the phone. But it hasn't been any long periods.

My mom no longer needed her medical alert device. We cancelled the service, mailed the device back with their preprinted return label. I was instructed to call back for the refund as she had prepaid. Today I have spoken to 6 agents, have been on hold for a total of 2 hours and am currently on hold waiting for a supervisor for the past 35 minutes. This is absolutely unnecessary. When they received the equipment, (they stated they had) they should have immediately issued a check refund to her address. Nobody has this amount of time to waste. Regardless of how good a product is, if customer service is horrendous it definitely affects the overall experience.

I'm older and know that the balance gets off and accidents happen. When you're alone, you need it. When I ordered it, all my questions were answered. I received it and I haven't had to use it, but I'm very happy with it. The alert button is a little large but it had to be that way. It's fine. I press the button and answer the questions. I've been told I could call in instead, but I don't do that. I press the button and they come on, ask if it's an alert, and then I say, “No, just testing.”

My nephew insisted on me having a Medical Alert device and everything is working out fine. I've used it twice by accident and it was a quick response. Once was when I was trying to pull something apart. I hit the thing around my neck, and then going down the stairs one time, I hit it again. Sometimes, I've a feeling I don't need it, but when I hear of all the other stories of people having problems, I do need it because of my age.

My Medical Alert is bulky, but it's all right. I feel a lot better with it. One time, I accidentally hit my device, and I didn't have time to turn it off. They came on, and they were really polite and professional. I told them what happened and they were very nice about it. All in all, I’m satisfied and I can recommend it.

Medical Alert is good. I test it and it's fine. I like my device because if I fall, I got it.

My niece takes care of me and she got me the Medical Alert. I'm 93 years old and still living in an apartment by myself. My niece wanted the device in case I fell. The device is okay. While I was washing dishes, I leaned up against the sink and the device went off. I didn't know that it went off though. Two people knocked on the door really hard. I told them I was okay and it just accidentally went off.

I've only had Medical Alert for a very short time and the very first month that I had it, I set it up. I punched it four times and didn't need anything. I had it on the necklace and it was so low that every time I would do anything, I would bump it. The response was immediate and I didn't even realize I bumped it until I heard the guy talking. I then shortened it up at the neck so that I wouldn't bump it as often, and it worked fine.

When I've accidentally set it off, they've been right there. So I know that they're always there. I have it with me and have it in two different places in my apartment. I've called them if I've had a question. It seems like it's an insurance policy because I haven't fallen since I’ve had it.

I checked a few devices out and decided that price-wise and everything, Medical Alert was the best one for me to go to. It suits my needs and it’s comfortable to wear. I have the necklace and I wear the wristband mostly only when I'm working in my yard. I was just afraid if I wore the necklace, it might get tangled up in shrubbery or something when I'm working outside. So, I like to wear the wristband.

I had a stroke back in June, and I was in the rehab, and then I came home and then I fell again. I fell about three times in the last year. So it was time that I got something. My Medical Alert device is good. I wear it every day. I got two necklaces. One is that heavy one, and then I got a lighter one button to wear.

My Medical Alert system is working good. If you get hurt, you can mash that button and you can get help.

I am happy with my Medical Alert system. I fell one night and they called. I took care of that myself but I was pleased they were right there on the phone. My brother is going to be 82 and I have been trying desperately to tell him he needs to get the Medical Alert because all he has is a little cell phone he carries around. I'm working on him because he drives everywhere. Although he's a good driver, you never know when things happen.

I had a medical alert device before but their contraption failed quite a few times. It didn't work so I changed to Medical Alert. I saw their ad in the AARP magazine and I sent for it. Everything is going along okay so I have no problems.

I had several falls and I live alone. Somebody recommended Medical Alert and I got them because they were not too expensive. In the beginning, it was very annoying because the device would start going off on its own. But it got over that after a while. I also understand that my device does not apply if you're outside and this particular plan only applies to being at home. But I'm very satisfied with it.

I got a Medical Alert because my husband passed away on September the 29th of last year, and I was falling a lot. My balance wasn't too superb, and it would be better for me to have something here. I didn't fall afterwards, but I had to go to my orthopedic guy and the surgery guy and did some exercises. I just wanted a safety precaution. Now, I wear my necklace to bed 'cause I have that on my nightstand, but during the day and anyplace else, I wear that bracelet.

I love Medical Alert. If I conk out some place, I've got help I can get. When the button was set off by accident, the response was great. It doesn't change the day-to-day but it’s reassuring to have it.

Medical Alert was the only alert system that I saw and I needed to get one. My husband died last December and I didn't dare stay here by myself without some way for emergency. Once, I was leaning over a pond trying to get the pump running and filling it with water and somehow, I set the device off. Then another time, I was picking up branches and one of the branches set it off. I have a pacemaker and I have to wear one around my neck and the speaker has to be in my pocket. I don’t like that but I don’t know if there is any company that can help with somebody that has a pacemaker.

A friend of mine thought I needed a Medical Alert in case I fell. I had fallen but never to the point where I couldn't get up. But I am getting older. Interactions with customer service have been kind of good and bad. They wanted more money and wanted to upgrade my service. It would cost a lot more if I would have to pay for it if it broke. They scared me. I needed the insurance on it so I upgraded the insurance. But my son told me that I don't even use the thing. I have poor vision and I move slowly.

At the beginning of the month, I always call Medical Alert for testing and customer service answers right away. I forgot to call for August though. I haven't had to use my device but as long as I have this ready here in case anything happens, I'm happy with that. I’m secure. Everything is good.

I'm at a certain age and I'm by myself. I figured if anything happened, I'd have to have someone that I could call. My experience with the reps at Medical Alert has been fine so far. I've had no problems. Mostly, I'm in the house, with this COVID now. When I go out, I take my device off of the charger. I put the part around my neck and I put the charger in my purse, and away I go. The only thing is they're always upping insurance for the parts for this and things like that. Whatever they charge for the month or the year, I thought that was all included. But I'm satisfied with my Medical Alert. As far as my experience with it, it's peace of mind in case you have to have help.

We purchased the Medical Alert for my husband. But he finally went to a nursing home so the kids wanted me to keep it for myself. The device is fine as long as we have power. And wearing is no bother. But I'm used to holding stuff up against me when I'm trying to do something and I set it off a few times. The response has been great. It comes on right away. The reps were good except they were bugging me about the bill that I owed them. But I got to the right person. We finally got that issue straightened out and everything's caught up. I just mailed the check Monday or Tuesday.

I got a lot of health issues and I live by myself. Then, blood thinning was causing my eyesight to go bad and before it started going bad, I thought I would get a medical alert service just in case. I feel safer with it but sometimes, I take it off to take a shower and I forget to put it back on. Still, I know that when I push the button, they' will be here in a little bit or somebody is.

I live alone and I'm old. I had my neighbor check out Medical Alert. My experience with it has been good although it goes off once in a while by itself.

I've had Medical Alert for years and I even had one that I took in the car, so that worked out very well. But I had seen the one that automatically goes off if you fall and it didn't work for me. It was too sensitive and it went off all the time if I moved. They quickly responded with me and even when it rang by itself. But every four hours in a couple of days, it would ring and I'd have to try to get to the thing upstairs to talk to them. So, I went back to the one that I have to push, which has been very fine.

I purchased the device because I was getting old and Medical Alert responded right away when the device was set off. The device is not very comfortable for me though. I’m allergic to a lot of stuff that I have trouble wearing it. If wear it around my neck, my neck breaks out but it’s okay.

I'm 83 and I live alone, so I thought I'd better have a Medical Alert in case I have an accident. So far, everything's been good with the device. Now, I feel more secure about being here alone in case I fall.

My Medical Alert works okay. When I ordered it, my husband wasn't well to get around and I wanted to get it for him. But then he passed away before he did so I thought I needed it, I’m being by myself. I wanna feel more comfortable that I know if something happens, I have something right with me who will get me help. I fell a couple of times, but nothing that they had to come out with me. But their response was very good.

I had an alert device for probably seven years or so but and I had a problem with them. There was an emergency and I wasn't at all satisfied with how they handled it. I have Medical Alert now and it's fine. I wear it around my neck. Customer service has been very good too. I have multiple problems and with some of them, time would be of the essence.

Some years back, I saw an advertisement and I had been disillusioned with Life Alert and they were priced so high I couldn't afford it, so I did have to quit it. Then I found an ad and I called Medical Alert and I was on their list for a while until I moved into this area. Every once in a while, I’d push that little button, and I had it until I moved over here. This facility here that I moved into is assisted living, and then they had their own. But all the other places that I was at, they stressed, “Wear it in the bathroom, in the shower. Don't take it off when you shower.”

Medical Alert is good to have when you're old. I've known people that fall and couldn't get up. I had my button for years. But I got a new one now. It's comfortable and not too heavy. I wear it every day. You don't know when you're gonna fall or anything happens or you might get sick and can't answer the phone. Their reps are really nice people and I'm really satisfied with the device.

I wear Medical Alert all the time. Then I got another one that they sent me. It is the updated version. So I have two of them here. When I had a real bad accident and couldn't even get to the phone, I just called on my device and it was really wonderful.

If you wanted to be Stressed out try calling Medical Alert customer service for help. I called because GPS Service stopped working for location on mobile app to locate my mother. No one could help with error message/this service was new to them and no one had a answer. Request supervisor call back after each call still waiting. Called last week to cancel service and get a return label. Advise it would take 24-48 hour to email me return label. Called back after 4 days now advise back log and it can take up to a week. The catcher is that my service not cancel until product is returned. My refund for 3 months payments will be gone. Please don't call number for customer service on mobile app 925-948-0549 for customer service. You will never get customer service. This is just a promotional number.

The remote that you wear around your neck seems to get pressed so many times. If I leaned against the edge of the table or the counter it would get pressed and then they'd think that I needed assistance and they'd call my son. When I was talking with Medical Alert, somebody said that was probably too sensitive. They were gonna sent me another one. It had this new fall detection button and it was pretty good. I paid another $10 a month for it. But we still have problems with that being too sensitive. So finally, I called them 'cause I wanna get rid of this neck thing and to just have the bracelet which didn't have fall detection. So far, I haven't had any problems with the bracelet.

When my husband passed about 10 years ago, both my boys insisted that I get one. I've used it a couple of times. But now it's sitting in my house and won't work. It is frustrating ‘cause if I need it, I won't have it now. There's a green light and red light and they both blink all the time. I talked to the nice woman from Medical Alert and she told me that it wasn’t getting electricity. So I unplugged everything and then plugged everything back and it did the same thing. I turned it off because it was blinking, and then once or twice in the middle of the night, it started squealing and making that awful horrible noise. So, I'm paying $35 a month or so and I'm not getting anything out of it. Now, this is about the third one of these things and I'm fixing to go with one that I can use my cell phone because I wanna get rid of this landline.

Medical Alert cost me less. I have everything I needed on the phone, and then they just sent me all my equipment in the mail just like every other company. I didn't have any difficulty setting up my equipment. I've used the button accidentally and I've had the ambulance here. The ambulance was very prompt. From the time that they called me back, the ambulance was here in no time. I did it when I was down the basement and my pendant hung down to the washing machine and I set it off. And by the time I got upstairs, the ambulance crew was at my door. I'm happy with Medical Alert.

A friend had Medical Alert and I got one too. I'm alone and I just thought this would be a precaution. I wear the device around my neck and it's comfortable but I don't use it every day. I should though. The last I used, which was the day before, it was working. But I usually try to hang it on the little post on the headboard because if I turn over and I happen to hit that little button, then it’ll go off. I don't wear it to bed for that reason. I have to be careful during the day as well when I bend over sometimes. There's a wristwatch with it too but I don't really need that.

I used my Medical Alert once. I fell in the bedroom and had to call the ambulance. There were a bunch of people that came and they took me to the hospital.

My daughter told me to get the Medical Alert because I'm wobbly on my feet. I walk with a walker and they thought it'd be safe. I used them twice already. My Medical Alert calls the ambulance service to come to the house and then they dial my daughter at the same time. They were real quick because I'm about two blocks away from a firehouse. I feel safer with it. I also got a wristband to go outside. I even got their insurance in case my Medical Alert button was lost or broken. I pay $60 a year for insurance to replace them.

I used to go out a lot. When I would make a quick turn, I would get a little dizzy. I decided to get a wristband type Medical Alert device and so far, the device has been working alright. It's a little expensive but it's a good device. The response time of the Medical Alert team is pretty good. When I used the device they were at my place in less than five minutes.

My aunt passed away. I am trying to reach the billing department to get an address to return the device and report her death. I have been on hold for 2 hours and 30 minutes. Apparently they have no problem selling devices and billing for services, but heaven help the customers that need help with their billing.

The dog got under my feet and I fell. It wasn't very hard. But I couldn't get up because there was nothing around me to pull me up with. But I got a good response from Medical Alert.

Previously, I had a different emergency alert device company and I got discouraged with them because every six months, I had to replace their device. I told them to cancel it and I went with Medical Alert. I'm 85 and I live by myself. It's better knowing I have my Medical Alert. I wear my bracelet or necklace and I can get to it really quickly if I need help. It has been alright having it and the quality is fine. But then, I have to carry the bigger part of the system with me that goes on the charger to get the other part to work. I didn't have to carry a charger with my previous device which is why I ought not to with Medical Alert. Still, I've recommended their device to several people. I've told them what I had before and how my new device works.

My daughter got Medical Alert for me because I'm gonna be 80. She thought I needed it. I haven't used it. I don't like what they're charging me. I talked to a lady, and she said they're going to give me the money back. They said it'd be $27 and something a month, but they were charging me like 93. Then the next month was 176. I had a guy called me and asked me for my debit card. I said, "What's this about?" He said it's for Medical Alert. I said, "Yeah. But it just took out of my account, 91." "Oh, I know about that. But we need more money." I said, "Well, it comes out direct." He hang up.

I had another medical alert device before. I've pushed the button quite a few times and they were quick getting here. I was satisfied with it. My daughter set up the Medical Alert for me and I like it better than the previous one I had. I can go outside and anywhere I need to. It’ll get in touch with somebody if I push the button or if I fall, it’ll do it itself. I got it on my neck and I'm supposed to test it every month to make sure the batteries are good.

I've fallen a lot and I wanted a Medical Alert. I like it but I had to charge it a lot. The charge lasts about a week. But their reps have been real polite.

In the two months I've had my Medical Alert, the device I've gotten from them has been fine.

With Medical Alert, I can get somebody to me very quickly. I've spoken to their reps and they're pretty good. The necklace device I got from them has been good as well.

I'm out in the country and alone a lot of times. I needed to have a way of contacting someone if something happened to me. I went with Medical Alert and their reps were very polite and helpful. I got a bracelet from them which I wear every day. I'm satisfied with this company.

I've had the Medical Alert device for a couple of months. I feel fine now that I have it and I hardly notice it at all when I wear it.

I'm widowed who lives by myself and my daughters don't live close by. Also, I live in the mountains and we have some pretty heavy winters and sometimes my phone goes out. I had an incident where I was real sick and I had a fall at home and I would not get up. I wound up being in the hospital and a nursing facility. When I got home, I decided I better have a little extra precaution so I got Medical Alert. I used it in March of last year because I got really ill and I had to call 911 myself. I wound up in the hospital again and went to a nursing facility. My overall experience with them is very good.

I took the device out of where it was charging ‘cause it was blinking. I put it back and somebody said, “Charging is completed. It's going on.” I tried to call the Medical Alert people to check to see if it's working all right. I haven't had to use the button yet but as long as I can push it and somebody will come.

The device I wear around my neck is very sensitive and for some reason, something touched it one morning and it went off and they called. They were very quick on it.

I’m satisfied with Medical Alert and wearing the device is okay. I have never used it before but I always check it to see if everything is okay.

I live alone and it is nice to have Medical Alert. In the house, I don't wear the device 'cause I sweat a lot. But I put it on every time I go out. It is my protection. If I get out and feel bad, I know that I can push that button. It has worked wonderfully. I had heart surgery in January and I decided to still keep it on for a while.

I've always had Medical Alert. I had to call in for the checkup every month and then I moved, so I had to recheck it again. I got in contact with somebody and they took all the information again. I have to be almost right on top of it to get an answer. But that might be due to the fact that they were be busy. Other than that, I'm fine with it.

I'm 86 years old and I live alone. I have the stairs and uneven ground at home and very cold winters. I spent a couple of years doing my research and I bought the one from Medical Alert this past spring. The device is the big one that catches you anywhere so I don't have to be within 100 feet or whatever that number is. I can go to town and if fall in the parking lot like I've done a couple of times, it'll send an alert. They're quick on answering it when I push the button by accident. I'm grateful that I have it because I'm moving from a huge house to a much smaller house. I don't have to use those stairs as much as I have to in this house. So we'll just see how a year goes and what happens.

My Medical Alert device has been good to have.

Somebody told me about Medical Alert and I thought that getting it was a good idea at my age. I test the button all the time, and I like the response very much. The only thing that I did not like was that I haven't got a call for the heart and stroke. So, I decided to cancel it. When I got my statement, the amount was there, but I hope that I get credited to that amount. I wear the device all the time just in case. If I fall, I can press the button and someone will come.

I feel more secure with my Medical Alert device.

I'm an elder in a wheelchair. I've had a stroke and I live alone so I have my Medical Alert. I wear the thing on my neck 24/7. I'd push the button if I'm calling for help. One time, I called in as I was having a heart attack and an ambulance took me to the hospital.

Before I got Medical Alert, I fell on the floor and couldn't get up. I stayed on the floor all night. I stay here by myself and my daughter said that she can't be here all the time, so we should get Medical Alert. Right after I got it, I fell on the floor. I started bleeding and nobody was here but me. When I called it and they came to pick me up. I'm really proud of my Medical Alert. I try to keep it where I can see it all the time when I'm in the house. I wear it when I go out and when I go upstairs. I'm satisfied with the experience.

I'm an old person and I'm at home alone a lot. With Medical Alert, I like having the security of knowing that even if I don't have my phone with me, I do have access to letting someone know I need help. But the part that disillusions me is every once in a while, they'll call and they'll say that I need something added to the device and it increases the price. I have a very low income and it's hard to afford it.

I tried to check my bracelet out the other day. I have a real problem with that. They talked to me, but it's just so confusing. I don't always understand what they're talking about and saying. And they didn't seem to understand why I wanted to talk to them and do that. I don't know if the bracelet ever got checked or not.

The people who sold the system were all right. I just don’t like that they take the money out of my account each time without asking me. It comes out every three months. If I’d want to cancel, they’ve already taken the money.

I've had Medical Alert for many years. It appealed to me that I needed to be covered. I feel comfortable having it especially I don't have anyone staying with me at night. The only thing I didn't like was three times that I pressed the button, the fire trucks came. I got a bill from them for $600 and I'm only two blocks away from the hospital. That bothered me. I was thinking of discontinuing this Medical Alert. But then, they came back. I've used them twice since that time and I haven't been getting any bills from them. I think it goes to my insurance and it's been okay. I've been handled by very good doctors so I’ve been doing better. They've been here within five minutes after I call because I'm near the fire department. Overall, it worked out for me.

I tried another medical alert but didn’t like it. It just wasn’t for me. I saw Medical Alert on TV, called the number, and got it. I like it. I wear it every day but I take it off at night and set it by my bed because I'm afraid I'm gonna push the button in my sleep. I also like their response when I tested the button. It was wonderful.

Previously, I had a device that would automatically call Medical Alert that was too fat. It showed under everything and was in the way. Now I have one wherein I have to perfectly keep on pushing a button. I like it better than the fatter device I had.

Everybody from Medical Alert seems to be pretty good. Most of the time, they call and remind me to do my machine. Sometimes, I forget to call them. I live alone so that's why I got it. I picked out some kinda plan for the product. The button is good. I only put it on like when I'm in the house sometimes and when I go outside.

The Medical Alert device team has taken care of whatever problem we’ve had. They’ve always been really nice.

I have some balance problems as well as physical problems. So I thought it was time to get a Medical Alert device. I have been off and on home healthcare for four years and they highly suggested it too. Medical Alert makes me feel more competent and safer. I've had Medical Alert for a few years now and it's the third style I've had. I like the coverage that it has. Now, I do not sleep in it.

Everybody at Medical Alert has been nice. When I don't feel well and I get a little frightened, I call them. Their response time has been okay so far and I'm satisfied with the service. Having this device makes me feel safer. If I need help, I get help.

I talked to salespeople from both Medical Alert and another company. It seemed simpler to sign up with Medical Alert and you had to fill up more stuff with the other one. However, it was kind of a hard sell on getting something to protect the equipment if something was to happen to it. When I was doing some work in the garage and using a big drill, the shaking of the drill set it off. I didn’t hear the landline ringing. I usually take it out into the garage with me, but for some reason, the one time that you don’t do something, that’s when it’s needed. I had my cellphone with me and it rang. It was my daughter. She asked if I was all right. I said that I was fine. I asked that was wrong and she said that the ambulance was on the way. I told them I was fine and that it was a mistake. It was nice to know that the device works.

Medical Alert is great. I had hit the device a couple of times where it was a mistake and they answered right away. I told them I hit it by accident and then they wrote it down. But yesterday, I fell and they called me, and we had no problem. I asked them to call one of my emergency contacts, my husband. I think they decided to have the paramedics come.

I have my Medical Alert around my neck all the time and carry on my regular routine. I feel more secure with it. My husband went to rehab and I’m alone in the house. I needed somebody or something to help me if anything happened. If I didn't have it, I wouldn’t go out in the garden and work out there in the heat. I don’t do it any more than I have to, and I take precautions even though I have the Medical Alert. But I pull the weeds that I wouldn’t pull otherwise. They are wonderful and very nice. One time, I fell and they came, and everything was all right. I wouldn’t be without my Medical Alert.

I live alone and one of my friends told me about Medical Alert. I haven’t had to use it, but it’s great. I test it occasionally and the response is very good.

I decided to get a Medical Alert device because I’m up in age and being alone. Everything is fine with my Medical Alert.

I'm 92 years old and I don't have any family here. I have a helper during the week, but I live alone at night and on the weekends. I needed the protection. My niece in Atlanta told me to get something, and I did, but I wasn't very happy with it. I decided to change companies and I changed to Medical Alert, and I've been very happy so far. If I fall, then I can just punch the button and somebody would at least talk to me. However, this thing that I bought is more sophisticated. If I fell over unconscious, that's not very good for me, so I'm getting ready to cancel that part of the plan.

I'm an epileptic, so I have to have a device that has fall detection. I had another one before and it was supposed to have fall detection but it didn’t. I had a seizure and I don’t know how long I laid outside. On the other hand, the Medical Alert device has indicated the seizure every time and there's an immediate contact with my husband as well. Technology is life-saving. One time, I had a seizure and my husband was sleeping soundly, so he didn't know. The unit went off and they called him immediately. He got up and he found me around the bed on the floor. They asked if we needed an ambulance and he said yes, so they came. They wouldn’t disconnect until the EMT spoke with him too.

Testing the Medical Alert device went really well. The people got back with me. But when I sometimes clean my pool and I lay up against the device, it is so sensitive. The watch is better than the necklace and I need to go back to it.

I fall down and can’t get up, and when I got on the internet, I found Medical Alert. I read about it and so I went ahead with the project. However, the necklace part, the black cord, of my device had worn out so I had to get a metal chain. The chain is fine except for the little metal clasp that clamps the two black strings together that go to the pendant. Those stick into my skin and they're irritating. But Medical Alert does good work. They want to call an ambulance but unless I am hurt, I don't need an ambulance. I just need the fire department to get me up. So if I call the fire department, they pick me up and when they evaluate that I'm hurt, then that's the time for the ambulance, not initially.

I had a Medical Alert that I sent back. I didn't like it. It couldn't get on very well and it took forever. Also, it was too big, it kept bumping things. I was getting that automatic falling, and that was not necessary. Then, I got a letter thing. I've never sent it back, and they were stopping me June 15th. But, the day before that, I called about the billing. I do automatic banking on my computer banking, and they had charged me $271. That was the price they charged when I got the first one. They charged that twice, and I was not using that.

My daughter recommended Medical Alert. It's okay. I put it on at night when I go to bed. It goes off very easily though. I sit down at the table and so I bumped it. If I'm dressing or undressing, if I put it down underneath my shirt, it can go off. This one goes off and this is my second one. But they respond right away. It also makes me feel more secure and it definitely works.

When I got this new button from Medical Alert, I haven't fallen or anything where I needed it to come on, but they used to come and check on me once in a while, but I haven't heard it for a long while. I'm over 90 years old and I'm here alone. My nephew didn't want me falling. I have stairs to go downstairs. I like it in case I would fall and if I need help because I don't have anyone here in town. One time, I bumped this button, and they showed up here in no time at all. They were okay and were very quick.

The Medical Alert is a good device. It's something my wife wanted me to have. I was diagnosed with kidney cancer and I got weak. I’m home by myself most of the time and she's at work. I call once a month to make sure it's working and it works well. I’ve accidentally used it so many times now. It goes off pretty easy. But I would hit the button back immediately and it would say the call had been canceled.

A lot of the information on Medical Alert was not given to me originally. I had a really bad fall at the house and I couldn’t get through it because I wasn’t holding it down long enough. My leg turned black. I’m on blood thinners, so it was really ugly. But I'm fine now and they have called me and instructed me on how to do it after the fall. The gals who called and gave the information have been very good. I feel more secure with Medical Alert. It makes a difference, especially when my husband is not here.

My husband passed away on October 15 so I live alone. AARP had an advertisement for Medical Alert so I called up. I feel safer when I have the device on me. I got the special thing where if I fall and I don’t have to press the button, it will go and in the beginning, I had to be very careful that I put it down very careful at night. They said I should test it every month so I do that. I first call the number on the device and then they set up and call. It doesn't take that long to get a response. And their reps have all been nice and helpful. Sometimes, I press it by mistake but then I just press it again for two seconds and they would cancel it.

I’ve called Medical Alert by mistake three times already. The third time was when I had it charging at night and when I was putting it in, it kinda flipped over. They thought it was a call. I feel real embarrassed about that. But other than that, it’s been great. The nice thing is that I know that it works because even though those were error calls, I was very aware of how quick the service was and how responsive. And they were very understanding. I’m 83 years old and my fingers don’t work very well. I have arthritis on my fingers and it slipped and fell hard on the bed.

I had the Medical Alert button and system and I wasn't happy with it. I pushed the green button several times when I fell and couldn't get up. The button lit up, but the device they had me plug in and put on still didn't work. I called them after I got out of rehab and got back home. One guy kept saying that it wasn't plugged in. I told him it was. My daughter my and granddaughter had their chargers plugged into it and they worked so I knew that outlet worked. He kept trying to act like it wasn't plugged up and that was why it wasn't working. I said that it has been plugged in ever since I got it. He asked if I tested it. I told him I did two or three times, and it worked every time. But when I needed it, it wasn't there. He kept arguing with me and acting like it was my fault it didn't work. He was rude and determined to blame it on me. Before that happened, they were really nice and polite.

I saw an advertisement for Medical Alert and I liked the whole idea of what they offered as well as the cost. I purchased the device is because I live alone, I have balance issues, and I have to use a walker to get around the house. I originally wore the one around my neck. But whatever the button is attached to broke. I then took the one that you wear around your wrist and I've been wearing that ever since. I thought Medical Alert was gonna send me a new thing to put one around my neck but they didn't. That aside, the device is working quite well. The only thing that I've had any difficulty with is that I’ve set it off a couple of times accidentally. I hit something instead of the alarm. Customer service responded practically immediately.

My sister decided that I needed Medical Alert because I am alone often. I've had it for two years and it’s more for her peace of mind.

I moved and the other place I lived at provided the service for Medical Alert. It was nice. I had a call about adding the phone option and I talked to someone there then. I had fallen and broken my wrist, quite an apropos phone call and I did not have the service at the time so they’ve added it. I’ve gotten a bill for it at $10 a month and I got a bill for $30 for three months. They also called and had me test it and it went fine.

I live with Arlene but she works so I’m home alone all day. In case I fall down, it would be nice to have something to have somebody come and help me. I got Medical Alert. My device is fine. It just hangs around my neck when I put it on. It doesn't touch my skin. It’s working properly.

I’ve taken some bad falls and usually, my son is with me, but not always. So, I thought I should have Medical Alert. Everything is going okay. If something should happen, then I can get a hold of somebody if I’m alone. My device is too heavy though. I wear it mostly all the time. I have one around my neck, and it’s a pain in the neck. Other than that, it makes me feel a little safer.

The company I was using was going out of business, so I had to find someone else. My daughter thought that Medical Alert offered the best buck. So, she called them. I used my device when I fell. The ambulance came and they helped me off the floor. I didn't break anything and nothing was wrong. So, I signed a waiver and they left. They were really quick to respond. I’ve hit the button a couple times when I didn’t need it, and I told them it was just an accident. They just marked it down as such. It was just a clumsy accident when I hit the button. I feel assured that my Medical Alert is always here with me. I wear it all the time, except during bedtime at night. But I feel very confident having it here.

My son and his wife encouraged me to get a medical alert device. I live with them and they both work, and I needed a lifeline. I talked to my son and he said that would be the best thing I could do. I got Medical Alert. It went off twice, but I didn’t know what happened. I didn’t punch a button. It went to him and also to my granddaughter. They found out that it wasn’t anything wrong. I wear my necklace when I’m alone. I don’t do without it. It’s got the button on it to punch. I have the watch right here with me, too. So, I’m well-equipped with it if I need it. I feel safer with it.

I bought a Medical Alert device in case I need it. However, it has not been very well with them. Some irate man would call me from their place because I hadn’t called them. Fortunately, somebody stopped him from calling me there. Also, they could reduce the price a lot. $50 is ridiculous. If I can find a different company, I’ll probably go.

I’m 80 years old, I’m alone, and I thought the device might make me safer. I already had one for my husband and it was one that I had to use a landline on. But with the one I got, you don't have to use a landline. I wear it around my neck. I use it if I’m out and about. The only problem I have with it is that the person answers it sounds terrible. I don't know if it’s too loud or if it’s the machine itself. It seems like they're yelling at me to get it. The voice isn’t clear. It’s sometimes hard to understand. But I’m not that hard of hearing.

Everything's going fine. The device is right by the front door. I don't even have to wear it around my neck anymore. But I'm very satisfied.

I was sick and I was in a nursery home. Then, I came home and we decided on getting a button. My husband chose Medical Alert. I've hit the button accidentally a couple of times and the response was fine.

Medical Alert sent me a little red flashlight when I first got their device. A month ago, a rep promised that they would send me another one of them. But then, they did not. Still, I'm satisfied with Medical Alert's service. They check up with me from time to time if my device is not on the charger. Currently, they automatically charge my account every month and their device and service are there for me. They're friendly too. If there's anybody who needs a medical alert system, I would recommend this company.

The people at Medical Alert are very knowledgeable. My daughter decided to get me this and it has eased her mind a lot about me in case I need something. But I'm pretty much self-sufficient. I have the one up on the chain thing. I just put it around my neck and go about my daily life.

Medical Alert's people are very helpful. I've been with them for a year and a half and I feel secure having their device. Their response time is excellent. It's a good device for anybody who is elderly and lives alone to have.

I took two falls and broke my hips. My son got me a Medical Alert device and now I have the one that goes off if I fall. I dropped it the other day though and so the device went off. I had to tell everybody that I was alright. Still, Medical Alert's team responded quickly. I feel very secure with their device 'cause my son gets a call too. I never put the device down.

I live alone and my children thought it was best that I have something in case there was an emergency. I've had Medical Alert for many years now and their customer service has been fine. They've been pretty quick in responding. However, I have an issue going with them. Somebody called me out of the blue and said they were from Medical Alert and they wanted to sell me a Medical Alert. I said I have one. I was not interested. But they charged me. I called the company and I said I didn’t order it. They said they'd have to investigate it. I’m still waiting for them to get back to me.

I'm 89 and I have a heart condition. My wife is in her 80's and has leg trouble where she could possibly fall and not be able to get up. One of my wife's friends said that she has Medical Alert and that it was very good. Having it makes us feel more secure. When I press and test it, they respond very quickly.

I had a knee replaced and lived alone. My children felt that it was time to get a medical alert device and got Medical Alert. I had gotten a call a couple of months later and they talked into the pendant that if I fall, it would automatically go off. However, it was not activated so I returned it, but it showed up on my Discover card and I have yet to have it taken off. I find that the charming rope that it's on is sometimes where it shouldn’t be and I have to fix it. It's very annoying, but other than that, I've had no problems. I've had one friend say that she liked my Medical Alert and got it too.

I’m glad I got my Medical Alert, except for the tugging on me. I’m on oxygen too so I also have to wear that over my neck but it’s not bad. I decided to get it because I tripped up here when I was climbing on the stairs to reach the cupboards and I’m here all by myself. With my luck, it would have taken weeks before anybody found me, although my grandson brings in my newspapers and my mail to me. But I saw Medical Alert in the paper and thought I would give it a try. My brother-in-law has here when I purchased it and the rep gave him directions on how to hook it up, and it was good to go. It’s doing okay so far.

I wish that the Medical Alert watches weren’t as expensive to replace. However, their customer service is friendly. And once, by accident, the device went off and they were quick to respond.

I’m 62 years old and I was diagnosed with MS. So, I was on a walker and have a potential for falling. I have the Medical Alert device but the necklace doesn't work for me. I don't use it at all and I can’t stand that stuff around my neck. It’s not like a piece of jewelry or something that you put on temporary and take off. And it gives me a choking sensation or makes me feel like I have something binding all the time. So, it’s in the bag that I received it in. But I’m paying an extra $10 a month for it. Other than that, I like the GPS device that I had, which I had to test every month. I can just put it on the little leather case and strap it on whatever I’m wearing, like my pants. Medical Alert's reps are also usually very professional and for the most part, everybody’s pretty decent.

My Medical Alert device seems to be working okay. It has gone off a couple of times, like when I’ve been dusting. The people I dealt with were very nice and helpful as well. I just told them that it was an accident but it was also like checking it out to see if it would work, if I had to pound on it, and it did work. But I walk outside sometimes and if I fell, Medical Alert wouldn’t do me any good. If I’m a couple of blocks away from home and I trip and break my hip, it would be nice to have something to call, like a button or something to push. That’s the only thing. For what this is, it doesn’t go far enough. It’s okay if I stay home all the time. But it’s adequate for what I need right now. My son seemed to think that I needed one because every once in a while, I fall out of bed. I am 84 so I’m kinda old and I get a little bit wobbly sometimes. My son is afraid that I’m gonna fall and I’ll be here alone. My having it does make him feel better.

I live alone and I had a heart attack in September. I figured that I really should have something. I decided on the Medical Alert and I've had it since October. But I got very confused because everything wasn't explained fully in the beginning and I really got upset about it. The testing and how to do things were not explained properly. Never having one before or not knowing exactly what to do, it just didn't sit right with me. I did not know I had to take that charger out of the unit and take it with me everywhere I went. But now, I understand that I have to have that with me which only makes sense. So far, so good.

My Medical Alert seems fine but it goes off at the drop of a hat. I sit in the chair and don't move and it goes off. I don't have any other complaints though. I had an incident last July that I needed it. I fell. The ambulance was here. It was fine. And my daughters were here too. So, it was very good. It does what it's supposed to do.

I’m blind and have osteoarthritis in my knees and I was doing a lot of falling. One time, I fell in the house all by myself and had to wait for my husband to come home to help me. Medical Alert sent me two necklaces, one for inside the house if I can’t get to the machine and the other one was for outside the home. When it came to hooking my Medical Alert up, it took me quite a few calls to get through to a person that would tell me what I had to do to activate my system. I got a lady on the phone that was kinda nasty to me. She told me to push the button and when it started saying, “Emergency, emergency,” to wait two minutes. But it just went on and on.

I'm very comfortable with my Medical Alert device. It's easy to use and I try to remember to test it on the first week of the month. The reps are very good too. They follow through and make sure that I'm okay with what I have. I was sent the type that would register if I fell. I live alone in an apartment and I'm the only surviving member of my family. I only have nieces and nephews but they're not that distant. They live within 10 miles. So I thought it would be better to get a medical alert device so that they wouldn't be concerned if something happened to me and I couldn't get to them. A friend recommended Medical Alert. Her mother was very ill and she couldn't be with her all the time so she got it. In my case, I have a niece who calls me nearly everyday. But since I have the alert, my family is much more comfortable with my living alone.

I used to have a medical alert device that was only good in my house. I have a scooter though and I go out a lot on my own. So, I wanted something with which I would be covered when I'm away from my house. I went with Medical Alert but then I have to charge their device at night. I never had to charge my previous device and I liked that better. Still, Medical Alert's response time is very good. They respond right away. People who get a Medical Alert should charge their device near their bed so that if they need it at night, they have it close to them.

I’ve been in a wreck and I’ve lost my balance and a few things. So I got Medical Alert to feel a little safer. It has gone off a couple of times but then I just turned it in as a test. They went to their rigmarole and called them. Then I just said it was a test. So they just marked it down as such. I feel pretty good having this.

I’ve been kinda losing balance every once in a while and I thought that if I fell and needed some help, that Medical Alert would be a good way to get some help. I dropped it once and it alerted someone as if I had fallen. The lady said that if I hit the button, it goes off. I did that and it was fine. Having Medical Alert gives you a sense of safety when you’re by yourself and can’t get to a phone or if you don’t have someone who could help you out.

I live alone and my son wanted me to have a Medical Alert in case I fell. I got it on my arm and it doesn’t really bother me. When I accidentally pushed it, someone answered right away. All of the people I’ve talked to were very nice and efficient. I’m very satisfied with my Medical Alert experience.

When calling this company for information on their units there is usually a wait time of at least 15 minutes. I have called twice the last two days concerning my mother-in-law's unit and waited both times. She has a lanyard that is uncomfortable and different from the one she had with the last company. Upon requesting an easier-to-use lanyard, we are told that there is no option. Bear in mind, we pay $35 a month for this. I was told to go to the website and maybe a different unit would have a different lanyard. Upon checking, I see no pictures or descriptions of lanyards on units. I feel the reps don't really want to deal with customers unless there is a sale involved. I was told that perhaps I should go out and buy one from somewhere else if the Medical Alert lanyard is uncomfortable. This might seem trivial to most, but the fragility of elderly people's bodies is always a concern when comfort is involved.

We recently identified fraudulent charges on my elderly mother's credit card. When the situation was relayed to Medical Alert, they refused to refund her money... Here is the full story: My mother ordered an alert necklace in January 2018. It arrived without any instructions or even a phone number to call. She is over 80 years old and did not know what to do. She assumed the company would call her to activate the product. They never called, but proceeded to charge her $49.99 each month.

I have been trying to get refunds for incorrect monthly charges since August, 2019. I've spoken to 8 different customer support reps (I keep very detailed notes) and still no resolution. My mother got a pendant in the mail (out of the blue and unsolicited). I was told on multiple different calls that a return label would be forthcoming, with the first time being on 8/17/19. It was never received. Finally, on 11/4/19 I asked if the label could be emailed to me. Eventually I got the label and the pendant was returned. However, $10 was still charged to my credit card every month. Each time that I’ve called Medical Alert, I’ve expressed my frustration and anger at what I consider their nonchalant and slow response to crediting me the monthly $10 fee for a pendant we didn’t request and has been returned.

First, had to pay for installation. Then product didn't work well when tested so had to be returned. Replacement didn't come with fall detection, which is what was ordered and paid for. Found out because of a call to company for a different issue and they're the ones who said it didn't have it. So another replacement sent. Customer service employees weren't on same page ever. New item to be worn on neck along with carrying the GPS mobile LTE in pocket or in purse. Seriously too much for an aging woman to think about. When I called to cancel, no return label will be sent, nor box. Mom, will have to figure this out. I live in another state. I find it difficult to believe Medical Alert helps elderly people considering the mess this was from beginning to end. I am thankful we didn't have an emergency!

Someone recommended Medical Alert to me. Everything's fine with them. It's sometimes too easy to press the button though. I have to press it again to cancel the call.

I have a bad hip and I have a problem walking. I got a Medical Alert device and I have it for at least six months now. So far, I used it once and their response time was very good. I feel safer having it, too.

I was falling a lot. I reached out to Medical Alert and their reps were okay. I’ve alo done a test on the device and when they responded, their response time was fine.

I needed a medical alert system and I ordered one through Medical Alert. I was in the garage and I had the door open. It was raining, and I couldn’t get up. I was cleaning my deep freeze out there and I kind of slipped. I thought, “I’m gonna fall. I might as well sit down and I can get up,” and I couldn’t get up at all. I was on the other side of the garage, and I crawled to the door of the garage to see if I can lift myself up by holding on to the retracts and I couldn’t. I crawled over to the porch and I couldn’t do anything on the porch, and I was getting wet. Finally, with all the effort I had, I held on to everything, and it took me an hour to get in the house. And I thought, “Well, listen, lady. You’re 95. You better get one.” I feel safer and a little more secure ever since they plugged my system in. I’ve been happy as a lark.

My husband was falling a lot, so we got the Medical Alert. He had to push the emergency button quite a few times and we really liked their response time. I was surprised that it was so quickly. They called and talked to us to let us know if we needed help or if it was a false alarm. And then one time that he was alone at the house, they contacted me because he did not respond to them. So it worked out very nicely. But my concern would be the bracelet or the wristband that he wears. The plastic makes his wrists break out in bright red. The material needs to be changed.

After seeing an ad for Medical Alert, I called and talked to somebody. I got the device and I call them when I test it. I’m in fairly good health and I go out a lot. I got it ‘cause I’m alone, and I now feel more secure. I should be wearing it all the time but I don’t, which is a bad habit. I haven’t gotten the habit of wearing it around regularly but I have it by my nightstand, and it’s about where it stays. Other than that, the Medical Alert reps have called me now and then and they would ask me if I’ve checked it and so forth. The periodical call is good and I appreciate that.