Medical Alert Reviews

When you need them they are there, they help when you have a issue, customer service is above and they go beyond what is expected.

My doctor calls me because of the circumstances now but I usually use the Medical Alert device when I go to the hospital. The last time I had to use it, my man was down and I was sick. I called Medical Alert and they talked to me but I didn't have to go to the hospital. I appreciate having the Medical Alert here.

I wear the Medical Alert on my neck and it fits into my everyday life just fine.

The reason that I got a Medical Alert was I was outside and I tripped and fell because I was looking to see if I could see an airplane in the sky. My husband was in the house and I called and called, but he never heard me. That made me realize that maybe I needed something more than just a husband. I have not had to use my Medical Alert in all the years that I've had it, but I know I can when I need to. And that gives me that assurance that when I need to, it's there. So, there's a big difference. I bring it and put it by my seat. And when I go out, I make sure that I take it with me. You just have to accept the fact that you may need it sometime. Please get Medical Alert.

I took the Medical Alert out 10 years ago, and then I let them have it back after five years. I was getting along real good, so I turned it back in. And then when this one came out for $19.95, I figured I could afford it. And as I got older, I started falling once in a while. I figured I better have something to alert me. I live by myself. But I have never had to use it, which I have been very careful so I wouldn't. But I'm very satisfied. It does what I want, and it tests out every month. Last month it didn’t, but we changed the necklace. So I went with a different speaker and we had to start it all back up. I have told people about it. I have shown my lady friends the necklace. A friend of mine just got one the other day.

Barry is disabled and he can't use a telephone, so the Medical Alert device would be something that he could use and push the button. I feel more secure knowing he has it. He only wears it when I leave the house. It's hanging right where he can reach it. The only difficulty we had was when he went to his sister's house to stay there in Williamsport for a bit, we tried calling Medical Alert to see if we could move the device there so he could have it there. But we couldn't get anyone to get through, and we couldn't get the information. When we finally did get someone, they weren't sure and didn't know if it can be moved. We'd have to change all the phone numbers associated with it and it seemed like it was gonna be a real hassle, so we just left it here and he went without it. It's only a temporary situation, so we didn't move it.

My mom has a Medical Alert system. She lives with us and we always want her to be safe. The system is expensive but worth it. Excellent service. I highly recommend them to consumers looking for excellent customer service.

Medical Alert has worked pretty well with our hospital down here. Being a diabetic, every once a while, my blood sugar would drop and I'd go into a seizure. So, I told the guy that they better make sure that when I hit the button, they'd get the paramedics out. And it’s been really good. Every time I've had to use it, they’ve always been there and they’ve always been on time. That was the best money I've spent in a long time for something that I needed. Anytime I start feeling shaky, I'd be sure to hit the Medical Alert, so they'd know to come get me.

I got my aunt the Medical alert and it has been so helpful. The medical alert has been great for my aunt. Especially when she feels a seizure coming on. She can notify the proper authorities within a few seconds. Then they notify myself. I highly recommend this to anyone looking for that extra safety when it comes to a loved one.

I called in yesterday to check my Medical Alert alert system and everything's fine. I have to check it every month to make sure that it's working okay and so far, I'm satisfied with it.

I actually bought this for my 85 year old father. I had high hopes after speaking with sales. Unfortunately, the biggest issue was "false" emergencies (sending out a call for help when button wasn't pushed). The company would only state that it must be him pushing the button by mistake. We went for a walk - me pushing his wheelchair (without the pendant). By the time we got back there were several police cars, fire trucks etc at the house because nobody was home to answer the pendant. I guess he has some type of manipulation power to push the button from several blocks away.

My experience with this Medical alert device has literally been life saving and a truly amazing resource to have a a very critical and helpless time for me. As I used this device after I had fallen and being home alone, this was my worst nightmare. I was so relieved to have the medical alert during this time of need and the response time was a miracle. This device enables me to live independently and enjoy my time left here on this beautiful planet free of fear because I can trust my medical alert to provide me with access to the assistance I need during my time of need and nothing can compare to the gift of freedom and access to the help you need when you need it.

I purchased this unit after a fall in the bathtub. I used them when I’ll with COVID-related pneumonia and they were wonderful. False alarms were also handled well. I would highly recommend them.

I've Never used one of these services and am considering Medical Alert as their reputation precedes them. Efficient ease of use.. Response times very fast I would highly recommend their product. Cost is a little pricey would be my only issue.

This company was easy to work with. Easy to understand instructions, nice people. When my dad went into a home, his alert was no longer necessary, and when we called to explain and cancel the service, there were no hassles at all.

Medical alert is ok. Not the best and not the worst. It does its job. Not over the top especially for elderly. This the most important alert for the elderly so I would like this company to improve their items.

I need to get rid of the Medical Alert device because I'm not using it. But I like having it for emergencies.

I've set the device off a couple of times accidentally, but never had to use it so I'm glad for that. I apologized for the problem but Medical Alert was nice. I wear the device around my neck and I work day and night. I feel much more confident because I'm by myself. So, if I fall and can't get up, then, I got to have some help.

Medical Alert's team has been very good with me. It's very comforting to have around 'cause I know if anything happens, I'll just have to push the button and they will come.

Medical Alert gives me confidence that I have it. The device went off five times, accidentally.

The bracelet is plastic and it's getting dirtier and dirtier, blackened. They probably should have a different color plastic that they use because it picks up ink from the newspapers and all kinds of stuff. I haven't put the necklace on because it's too unwieldy. But I may have to start wearing that next winter if I go someplace and I'm dressed up, put it underneath the clothes. Other than that, I've been satisfied with it.

I've had accidents with my emergency button and I've set it off by mistake. My experience with Medical Alert's team has been fair. I live alone and my son is relieved I have this device.

My wife has Parkinson's. She has fallen three times. I had to have the customer service change out a battery one time because when Medical Alert first sent the device to me, the one battery was no good. But they have been fine with me. My mom and dad used them for many years before they passed. I got peace of mind.

I used to live out in the country and I had a different telephone system. I moved to Butler and I couldn't get a phone like that. We got this other phone system, and for three months I thought the alert system was working, but it wasn't. It wouldn't work on that old system. So, Medical Alert sent me a new one which works on it. Out in the country, there was a time or two my little dog pressed the button, and I found out fast that I had service. They always asked, “Are you hurt?” And I said, “No.” And then, they wanted to know if anyone else in the house was hurt. I said, “No,” I told them what happened, and that was all there was to it. I feel safer with Medical Alert. I do cardiac exercise at the hospital here in Butler two times a week and I have mentioned the Medical Alert system to them, and they think it's a good thing.

Customer service was unknowledgeable. Kept me on hold for 30 mins at least 3 times. Charged me 4 times for the same item and did not activate the system. I have returned it because my mother's safety is unimportant to the company.

I like the Medical Alert bracelet. I test it every once in a while and the customer service is good.

I fell one time in July and I broke my hand. I called and I was able to get some help. I've talked to other people and told them about Medical Alert.

When I called, Medical Alert was here within 15 minutes and they sent four people. I've been very pleased with them. There are certain times that some places are busier than others and Medical Alert didn't push me to a point where I was just a no leaf laying on the floor. They've been very receptive and helpful.

Having my Medical Alert has been fine so far. With the first device I had, it took up to two minutes for anybody to answer. They sent me a new one. The reps have been very helpful.

Medical Alert has been really good. I have the two of them now, the one fall alert and the regular one. But they both, every now and then, will go off on their own for no reason. At least I know they're working and I get a quick response. Their team comes on and sees if I'm okay. Still, I don't like bothering them for nothing. Other than that, I recommend Medical Alert.

I’m wearing both of them and it feels all right. I forget I have it on most of the time.

I’m very dissatisfied. I'm not enjoying my Medical Alert. All it does is go off. It's just so sensitive. I don't know how many times a day, it seems like I'm trying to run to turn it off and I can't run. I'm gonna break my neck getting here, one of these days.

Medical Alert is very good. I test it and every once in a while, I push it whenever I shouldn’t. They come on just in a couple of minutes.

In the beginning, my son set up my Medical Alert for me. He called them when he had trouble and they were very helpful.

I've got the bracelet on and I got the necklace around on my walker to take around with me all the time. I didn’t need it, but I pushed it by mistake, and boy, somebody was right here and so I felt very secure with it. They're doing a good job.

When I tested my button, I was fine with the response. Everything has been good and I'm satisfied with my Medical Alert.

My button is very comfortable to wear. I try to test it once a month and I get a very good response. It's loud but it does what it's supposed to do.

I punch my Medical Alert system now and then for a reset or to see if it’s working but I hardly ever use it. I’m still pretty healthy and I have put two extra phones in where they’ll be handy, one in the bathroom and one in the bedroom. I also got a daughter who lives about two blocks from me and she stops quite often. But my Medical Alert works well. I just touch it and it goes right off every time. I got it by the living room and it's really convenient. I got an easy chair there, watch telly, and I can reach it from there. So I’m set up good and if anything would happen, I could reach it.

About early January, someone talked me into getting a new button that was supposed to be sensitive in case I fall down and can't reach my regular button. So, I agreed to it. But later, I had not received the button. So at that point, I called and a representative helped me. They told me that they were sorry about that, that they'd FedExed the button, but it never got to me. So they sent me another one.

I couldn't get the one I had before so I decided to get something different and used Medical Alert. I have pressed the button once by accident to check it out and see what's going on and it went fine.

My Medical Alert is working okay. It is doing good for me. I wear that thing around my neck and it hits something now and then. When I open a jar and the thing goes off, I automatically get it to shut off right away.

Everything was fine with my Medical Alert. I've had this for a little over a year. I had one fall and they got me up. I pressed it three times and somebody got on the phone. They asked, “Is this so and so?” I said, “Yes, it is.” I mentioned I had fallen and they sent somebody over immediately and they got on the phone again. They said they'd be there shortly and they were.

I was here by myself all the time and my kids wanted me to have something that if I fell, I could call somebody. I test my Medical Alert every month and they do a very good job. I'm well-pleased with what I've got.

I have my Medical Alert because I live alone. If I fall, it would call the operator. My daughter tests it out once a month to see if it’s still in use.

The quality of my Medical Alert is good. I’m satisfied with it.

Medical Alert is not the cheapest place for these alert services but I've been willing to pay the extra because my experience with them has been very positive. Their customer service has been great. I keep Medical Alert around and I wear their talking device when I leave the house. I stick it in my bra because then it doesn't interfere with my clothing. I also test it.

I've had Medical Alert for almost a year and so far, it’s always been easy. I've had a couple of false alarms and they’ve been very cordial over the phone. The response was about as fast as it fell. I've really not had to use it for anything, fortunately.

I'm appreciative that I have Medical Alert. With my age, I know that I need it because I don't know when I'm going to fall.

I've had Medical Alert for several years and I've never used it. But I check it every month. The customer service has been friendly.

I like Medical Alert. I'm older so I decided that it'd be good to have one in case I needed help. I feel better having it near especially when I'm driving somewhere. I'm very satisfied with it.

My Medical Alert gives me a sense of security. I have had a stroke and I've had bypass surgery and a hole in my heart. I haven't had a bit of trouble with my Medical Alert. Any time I've tested it, it's been all right. The other day, I leaned on it by mistake and they answered me right away.

We decided to get Medical Alert because of the fact they didn't have to tie it to the phone line. I live in the woods, it goes out of service quite often. Medical Alert is a dependable service that seems to be working fine. We're both in our 80s and sometimes we are alone.

My experience with Medical Alert has been very good. Everybody's very nice and very thoughtful. They called back to make sure everything was okay. I get up in the morning, I shower and I get dressed. I put my emergency necklace on. If I'm going out or going to throw trash away or talk to the neighbors, I have it on. I have no problem with it.

I'm satisfied with Medical Alert. Their team has been fine. I'm living alone. I need something here in case I fall or have trouble getting out of bed. I had something different up in Maryland and I like this that I have better in the sense of when I was up there, all I had to do was to take my necklace off, put it on a chair and it would go off. They would have to be in touch with me and this one doesn't do that. However, it's a little long for what I wanted and I can’t adjust it too much. All I do with it is I put it underneath my blouse. So whatever I happen to have on, it sits down underneath it. Because it's a little long, the necklace around the neck might show, but I have to live with it.

My Medical Alert was my mother's. When she passed away, I had it transferred to my name. So far, so good. I've had to call in for testing and their response was fine. They got right on it. I just mashed the button and they called back.

I'm glad I have Medical Alert and I wear it all the time. I'm going to be 89 next month. I've had cancer for 15 years and have had multiple surgeries. Sometimes, I'm not as steady on my feet as I might be. I thought it was a good thing. I'm a retired nurse and I understand what these things can do. I've had a few accidents that I bumped the button and they've called me. I told them that it's just an accident I bumped the button. I've told several of my friends about Medical Alert. They too have purchased and have been happy with them.

Since I've had Medical Alert, I've had to use it two times. They have always done what they say they're going to do and they've done it very promptly and courteously. I'm much more relaxed and confident that there's help quickly when I need it. The last time I used it, I had scratched my foot with my other foot because I couldn't reach in to scratch it with my hand. Evidently, my sharp toenail was sharp and it cut in there and I was bleeding profusely. The medics were here right away. They took my vitals and I was still bleeding. It was just coming out in squirts. The head medic asked me, "Do you want to go to the hospital?" I said, “No.” Another five minutes went by and I was still bleeding.

I've got my Medical Alert on my wrist because the one around my neck kept calling in. Now, I bump it once in a while and I have to tell them I made a boo-boo when I don't hear them talk. But, I feel more secure because before I got it, I fell outdoors. It has helped me three times. I have fallen and I have two artificial knees and I cannot get up without help. I probably would have laid for days because I'm by myself. I'm very happy with Medical Alert.

My mother is here by herself pretty much all week. We got her a Medical Alert device, and she wears it around her neck. She set it off a couple of times by accident. The only problem is when she does turn it off accidentally, she can't get to the machine quick enough to reset it. I've been here when it went off once, so I reset it. The other time, she didn't even know she'd set it off.

If I were to fall, I can always push that little button on my Medical Alert device and someone will come help me. So far, the device is good. I test it once a month. You're better off with Medical Alert if you're by yourself.

Having my Medical Alert has been very good. I sometimes go out and cut down trees. It's good to have a medical alert on me. I'm out here on five acres. It gives me quite a bit of security. I would tell others, if they have nobody else living with them, to get it because it's a blessing.

I get up in the morning and shortly thereafter I put my Medical Alert on until the evening time. Two times, it fell out of my hand and the alarm went off. Other than that, everything is okay. I certainly would recommend it to somebody.

My daughter signed up for service but it doesn't do anything for me. I never made any emergency calls with it.

Janet wears the Medical Alert device around her neck all the time. We had it checked out a couple times this week. A couple of years ago, we used the button, and it took the team about 20 minutes to get here.

I feel better now since having Medical Alert. I'm disappointed though because if I'm on one end of the house, and I touch my watch, it sends a signal off where the base set is, and that's on the other end of the house, and then I can't hear what they're saying to me. It's weird like that. I got it set up in the living room because that's where I'm at most of the time. But when I go to my bathroom, I cannot hear it when it goes off. A couple of times, it went off and I didn't even hit it. My son happened to be here and he came to the bathroom door and told me. I came out and sure enough, it was going off.

Someone from the company called my 93 year old mother and told her she had to wear the pendant instead of the wristband. The pendant had broken months ago so she was using the wristband. She was told the signal was better from the pendant so she needed a new one. She agreed but was confused by that information. I saw a $60 charge on my credit card (I pay annually and this was apparently $10 a month for the 6 months left on the annual service that was already paid for).

If you're elderly and you don't feel secure, having Medical Alert is better than nothing. I'm 80 years old and I wouldn't like any kind of device, but I feel I have to have it. I call Medical Alert once a month to check the system and it's performance has been good. No system is perfect, but I feel a little secure with it.

It's been a good experience.

I got the Medical Alert because my kids kept harping at me to get it because I live alone. But I don't wear it every day when I'm home.

The device fits good, but it's kind of beat up. But it works real good. I wear it around my neck. It's been a good experience so far.

My son ordered me something different off of Amazon and compared to the Medical Alert, it was like day and night. I shoulda got the Medical Alert years ago.

I tried the device with the bell and it was going off all the time. I changed and got the one that's like a watch. But it goes off quite frequently.

Everything was fine when I used Medical Alert. I was reaching for something and lost my balance, so I slipped down and ended up on the floor. I was fine. I didn't hurt anything but I couldn't get up. I called and some lady on the phone said someone would be here to help me. Sure enough, in 15 minutes, there was somebody here and they helped me get up. They have been very quick. I wear the watch on it. I had hit it several times and it first shocked me to hear somebody else was talking here in the house because I was living alone. When they asked what my emergency was, it would dawn on me that I might have hit the button. So, I just told them that I hit it by mistake and everything was fine.

Medical Alert is doing what it's supposed to do. If I'm having a problem, I have my daughter to call them. I just don't know if it works outside my apartment. I wanted to make sure if I go outside and fall and push that button, they could hear me.

Medical Alert seems to be working okay. I was having trouble planning to put the charger and they helped me with that.

Medical Alert is just there in case I need it as an emergency.

I am by myself a lot and I have arthritis and bad knees. I use a walker and sometimes, my cane. The house is not really set up for the handicapped. I have the regular Medical Alert that goes around the neck and the fall button that goes around the neck too. The device is a way of keeping in touch and especially with being alone, I can always reach somebody. When I used medical Alert, help came out really fast. Everything's fine now. At this time, I don't have the device that you can take anywhere. Mine is just in the home.

It makes me feel like I'm safe if I call. I can work and I really don't even feel that the device is there. When I go outside, I feel that I'm safe.

I wear my Medical Alert all the time around the house. But it doesn’t do me any good if I’m not here. I really need something that would be good anywhere I am. Also, I pay an awful lot of money for it. They called the other day and told me that it showed the batteries were low. But I have no idea how to change a battery in it.

I really like Medical Alert because it's been keeping my husband from falling all the time. He wears the little alert button around his neck every day. If he goes outside, then he puts the big one on. It does help and it keeps me from worrying quite so much about him. If I'm not here, he can always push it. I would recommend it to anybody that has health problems.

I've had a couple of falls and my legs aren't strong as they used to be, which made me decide to get the Medical Alert. I ordered a box to put on my door. I've ordered it twice and I’ve never received it. The other one was a long while back ago and the other one was about 10 days ago. But I'm happy with them.

My brother’s mother-in-law is alone and she uses Medical Alert. She wears it on her wrist most of the time. It's for my mother so it works okay. She's still afraid to wear it at night because she's afraid she's gonna roll over and push it. So, she’s struggling with that but I don't think that'll happen.

Medical Alert was inexpensive but the price went up. The only thing I was disappointed in with Medical Alert is that the ad was 27.99 when I got the brochure, so I called them. It went up to 34.99 and then, it went up to 39.99. I went ahead with it because I had to have it here. Then, I found out it's not six months but it's three months so that you have to pay up. I just settled my mind to it and it's done alright for me. I have the bracelet and it's positioned where I know I can get to it at all times.

The Medical Alert team called me to check it out and I did but I haven't had to use it myself. I don't even notice that I have one. If I knew somebody had to have one, I would tell him to go ahead and get one. Most of my friends are my age. They live alone so I would highly recommend it.

I switched to Medical Alert because they had a device that goes around the neck. But I was disappointed to find out I couldn't talk to them with that. I thought I could and when I did the hookup, they didn’t tell me I couldn’t. I still have to carry a little white device around with me. But the quality is okay. I turned it on accidentally one time and they responded right away. But the other time, it seemed like it was a long time.

The Medical Alert device hangs on my walker and I worry less since having it. I've used it once and the experience was all right.

I have had Medical Alert for my Mom for many years and the service works. The problem I ran into is I was charged a full year of service to my credit card. I called Medical Alert and requested to cancel my service and that I would need a refund for the unused service. I was informed I needed to send the equipment back to discontinue the service. I received the prepaid postage and mailed the equipment back 6/10/2020.

I started service with this company 6/15/19. I paid $94.43 every three months for service. The last payment I made was on 9/15/20. I called to end service on 9/29/20. On 10/29/20, I returned the device (following instructions) in the original box with a return USPS label provided by the company. The USPS confirmed that the device was in the company's hands on 10/30/20. By 11/24/20, I still did not see a credit in my account. I called to inquire about it. I was told that a credit of only $29.95 would be processed and that it could take up to an additional 25 days. $29.95 represents one month of service when in fact it was returned 6 weeks ahead of the expiration of the pre-paid period. I was told by the customer service representative that they just 'round' up and retain the extra funds! I was also told that, had I not called to inquire about my refund, the company would have retained ALL of my funds! This is unscrupulous business practice.

I'm very well pleased with Medical Alert. I haven't had to really use it yet, but it's there for me. I keep it around my neck 24 hours a day. I'm pretty much homebound. I live by myself. Once in a while, I'll make a mistake and they’ll have to call me and get me to shut it off. I feel a whole lot better having the Medical Alert because I'm by myself. All I gotta do is mash this little button and they'll come and take care of me. I feel really comfortable with it. I'm very satisfied with it.

The Medical Alert team has been fine. There are problems with my alert button in terms of my daily life. I go to the gym five days a week. There are certain machines I can't use because it hits with the metal alert thing that is around my neck. I have to be really careful with it because I have a pacemaker. Because it has a magnet in it, it can interfere with the pacemaker. I would tell people to look at what's available around, and compare prices and things before they agreed to purchase a device.

I'm glad to have Medical Alert because I’ve been falling. Lately, when I fall, I would be by the kitchen thinking that the sink catches me. Everybody there is polite and nice. I like that about them. Also, they are always on time. I had the device on the wrist but it kept falling off and wouldn’t stay fastened so they sent me one around the neck. Then, when I kept falling, they sent me one that goes around the neck, which I paid extra for, and it would go off if I fall. I would tell others to get Medical Alert because it's very helpful.

I'm older and I fall a lot and I needed Medical Alert's service. I haven't used it since I had it. But I've fallen a lot of times. I'd call my son. He'd come over and help me up. I'm supposed to check it once a month. They're nice. They take a little too long to answer. The other day, I called and they answered right away, but then it was a while. If I was in a real trouble, it’d be five minutes that somebody would be here. I've never timed it, but it seems a long time. Other than that, I feel safer with my Medical Alert device. I would, but I wouldn't want to go to sleep at night without this alert. Just knowing that it's there, that if anything happened at night, I could get help. It's a relief to me.

I thought the Medical Alert device was a good idea so I got it. If something was to happen, I just push the button. The device is nice to have. I've tested it and there’s a call coming in right then. If they can’t get me, they’ll get my kids. I have a great experience with them.

The Medical Alert team is all right. Sometimes I get aggravated and I just think of sending the darn thing back, and they keep calling and wanting to raise the cost. I'm on Social Security. I just get disgusted. I told my daughter-in-law yesterday, "I just wish I never even got it." I'm 92 years old, and I do my own work and take care of myself. The only reason I got this thing was because the kids were going on vacation and there was gonna be nobody around. When I ordered, I thought it was 19.95. It ended up being about $35. But now, they've got it up to $45.

I’ve talked to the customer service and they've never been rude to me. Everything was fine. Usually, they call me to see if the device works. I have a stair climber and I was bringing up a heavy package and the device got caught. It pulled the device off of my neck, so I put it back on. They have an attachment on it so that you won't strangle yourself if it falls off, but I don't have it fixed that way. I don't know where I would take it to get it fixed properly.

My nephew got a Medical Alert for his mother who has Alzheimer's and for me. When I first signed on to it, I let them charge the fee to my debit card. I told them to bill me after that as I wanted a hardcopy of the bill. The last time, they charged my bill to my debit card. Because all the banks are closed, I can't get anyone to stop this charge. Also, customer service kept calling me on the phone telling me that my bill wasn't paid when I had sent them a check. I had my nephew call and he got to the accounting office. My bill was actually paid and the reps were wrong. Still, I haven't had any emergencies and I have not had to set the device off.

I have a heart condition and I live alone. I've been doing fine with my Medical Alert and I feel safer with the device. Their reps have been very nice. I try to call in once a month to make sure my Medical Alert is working correctly and so far, they've always answered the phone. I appreciate that.

I'm doing fine with my Medical Alert device. But the button’s going off. It's been off three different times. It bothers me. I couldn't figure that one out. They'll have to come out and service it. At four o'clock in the morning, I'm getting a call from them, saying, “Do you have a problem? The button went off and we’re just checking on you.” I said, “Nothing's wrong. I'm sound asleep. Bye.” Other than that, I was telling my neighbor about Medical Alert. She was laughing because I've been telling her how I liked it.

My Medical Alert has been doing pretty good. When I push it, it's okay. They had sent me another one because the device was low-battery but I can’t find the other one and it’s interfering with the Medical Alert now. They said I need to find it and get it out. But I haven't found it so they keep on calling.

What a horrible experience. Got this for my mother who does not live with us, requiring her and my sister to install. Salesperson sold heavily on simplicity of installation and great connectivity. He was difficult to reach during the sale, then disappeared after the sale. The customer service behind this product is worse than the product itself. Extended hold times to get to anyone about setup issues, billing inquiries, etc. How on EARTH can you operate a company that is supposed to respond quickly to seniors falling and the like if you can't pick up a phone in a reasonable amount of time? You can't.

I've used my Medical Alert a lot. Most time, I use it when I'm outside. I don't have it on inside as much as I do outside. I do a lot of gardening and I live alone. My backyard is fenced in, and so most times, I have the bracelet on or necklace on when I'm outside because if I fall out, none of my neighbors would be able to look right and see me. I called the Medical Alert team one time. I had a little incident. They straightened me out on it. They were really nice.

Being that I’m 93 years old, it was time to purchase the Medical Alert device. I live alone. I wear the necklace. It works just fine. The reps I've spoken to are very upbeat. So far, it hasn't really been emergencies I’ve had to call them, so I would recommend this highly because they responded when I did it accidentally. The response was really fast for me because my fire department and emergency squad is just a few hundred feet from my house.

I thought it was best that I get the Medical Alert device and wear it in the event that something may happen. If something should happen, it will save my life. I'm very well satisfied.

So far, so good. I feel secured that if something happens to me, the Medical Alert device is there for me. My wife has it on everyday because she started to lose her balance. She's got a cane but we have the device in case something happens. At least somebody could come if I'm don't happen to be there. It's wise and I can't think of a better system. All elderly people should have it. If it goes off, somebody comes on verbally which is good rather than just some machine beeping for somebody else to come and help. The improvement they can do is the distance of coverage. My wife wants to go to somewhere else. We live in Guadalupe and we are about 36 miles from San Luis Obispo, about 10 miles from Santa Maria and about 26 miles from Lompoc. We often wonder if that thing's gonna work. Somebody said it doesn't. It works just around our house.

I was alone most of the time so I was looking for something. Medical Alert seemed to be reasonable so I went with them. They're very good. They respond quickly. My device is there if I need it.

My husband and I decided to get a Medical Alert because of our age. I also have a pinched nerve in my back and I don't walk well.

The Medical Alert is great ‘cause I'm here by myself and if something happens, then I can just push the button. I’m 92 years old, so so far, so good.

The one time that I used it, had I been really in dire straits, I don't know what I would've done because it was at least two minutes before anyone answered. Also, they call me and try to sell me more. I'm over 90 years old and I just don't appreciate people calling me about different things. Then, on my last bill, they increased my price because they said that I had wanted that it automatically tells somebody something when I fall and I did not authorize such a thing. But I got that straightened out. Other than that, I'm fine.

I went into a nursing home for two months and when I came back out, I signed up for Medical Alert. They have been good but there were a few times I was having problems with the device. I wasn't getting a quick response and one time, I had a response that wouldn't shut off and I couldn't get through. I called the 800 number and they helped me unplug it. Also, I had one of their agents call me a couple of weeks ago and they sent me out a new pendant, which goes off when you fall over.

Having the device makes me feel safe and their reps are very professional. Everybody that lives alone should have a Medical Alert.

I didn't like the Medical Alert device when I got it but I needed the safety of it. I've had it for a while. They've been patient about the times that I've set it off accidentally which are many times. I'm very short and this long thing is hanging around my neck. Very often, I'm leaning against something and I set it off. Also, they've got nicer looking things on the market and the Medical Alert device is the ugliest thing. It's got a black cord and a huge black button. I can't wear the wristband that it comes with. That would fit two people. I'm a small person and I've got a tiny wrist.

Since using Medical Alert, it has reminded me to be more careful and I've had less worries. One time, I went from the kitchen to the dining room and my toe hit a rough spot and I fell. I didn't even try to get up. I just pushed the button. I told them I fell and I couldn't get up and they said they’d be right on out. Then, they were here to help me. Also, I had problems with getting the device to start charging and they helped me with that. It's working good now.

I have a medical alert device for the apartment only. I read about Medical Alert where they had it advertised and I decided to get it for when I’d get out and do all the walking. Their sales team was all right and my experience with Medical Alert has been okay so far.

First, it was my husband who picked me up off the floor, then he got too weak, so I had different neighbors come in. I figured I wasn't gonna keep having them do that. That's why I got the Medical Alert. When I had to be picked up off the floor and go into a chair again, I called them. Three times they did that, so I’m very satisfied and pleased with them. They also didn’t insist to have me go to the hospital, so I was glad about that as well. I'm very impressed.

I’m 86 years old, I'm living alone, and my husband had just expired. I talked about getting Medical Alert before but I hadn't done it. Then, four days after that, I fell. I didn’t get hurt but I said to myself, “God, you get me up from here, I’m going to get Medical Alert.” And I did. So far, my time with Medical Alert has been good. One time, I called them because I was interested in getting the fall alert and I got put on hold. After 45 minutes, I had to go to the bathroom, so I said I’d call later. I’m just not used to staying on the telephone for 45 minutes. Then, they called an alarm because they couldn't get me and they felt something had happened to me. And here came all these medics out here, which was very nice, but I didn't need them.

I stay under the doctor's care all the time and I'm in good shape. However, I'm alone and even though I'm good for my age, I felt that I needed a device if I fell. Now, I have a watch that I put on my wrist after my shower every morning and it's by my bed every night. I wear it every day all the time in case I fall. I have a doggie and I have to go up and down the steps with her in front of the house. I also have the necklace in my bathroom, by the shower, in case I fall or slip.

I fell once before and it took me about an hour to get up off the floor. That scared my kids, so they made me promise to look into Medical Alert. I'm not used to my help button yet, so I accidentally bump it every once in a while, like when I'm sitting down at the table. Medical Alert responds right away and say they're gonna call somebody. But then I push the button and hold it in and it cancels that out. It takes a little getting used to, but I’ll get used to it and everybody's happy. I like the security of knowing they'll be here if I fall.

Medical Alert has been good so far. Sometimes, they call me and I don't even know that I bumped it on my wristband. The only complaint I got is they claim they sent me a necklace and I had told them in the very beginning and several times that I don't want it because I'm afraid when I sleep with it at night that I may choke myself because I don't lay still. I had one of these people tell me, "Oh, just hang it in your shower and leave it there." What good is it doing me if I'm outside doing something and that thing is in the shower if I should need it? I got my bracelet and I got the main unit with me all the time. Now, they billed me for it and I never got it. They told me they would take it off, but it goes on my credit card and I haven't got my credit card yet. There is another company out there pushing to sell this way, but I'm satisfied with Medical Alert, so I keep what I got.

My Medical Alert device works good. I’ve had this for a few months and it’s very comfortable. It’s like wearing a necklace. I wear it all the time. I feel a lot better when I’m all by myself.

I went with Medical Alert mostly for the price. I wear it around my neck and sometimes, when I go to brush my teeth or do anything at the cupboard, it goes off. A couple of times, I was upstairs getting dressed in the morning. I must've hit it unbeknownst to me, and they call me, "Are you all right?" The alarm went off and I couldn't hear it upstairs 'cause my thing is downstairs in the kitchen. I don't know how to get away from that and I don't know what else to do. If I get a wrist thing, it's so big. It's in the way all the time, so around the neck is the best thing, but I am having that problem.

At the time that I got my Medical Alert device, I was seeing a nurse practitioner. Since I lived alone, she thought I needed it and the children didn't object to me having it. I don't feel it's necessary but the children seem to think it is. My daughter-in-law kinda thinks I should have the one that automatically goes off if I fall but I haven't added it. Most of the time, I'm satisfied with it. I put it on every morning and take it off when I go to sleep. I know it's there and if I go out, I feel very confident. Comparing it to others, there's some difference that I like in one of them. But overall, it wasn't enough for me to feel like it was worth trying to change. But I can cancel this anytime I like and return the equipment to Medical Alert since I don't own it.

I'm not a young person anymore and I have to go up and down steps to do my washing. On the other things that I had checked on, you have to press the device to call for help. This one from Medical Alert detects a fall. A relative has this same thing and she was the one who encouraged me to get it. I tested it one day and instead of the robotic answering, there was a lady who talked to me for about 20 minutes. That was the only time that I can recall that anything was ever said about a warranty on the gadget. I would be doing better if Medical Alert had not added something on that I did not request and do not want, and charged my credit card number for it. I notified my credit card not to pay that added price. I still have to call them back and see if it has been taken off because the rep told me it would take about two weeks to get the paperwork in, which I find unreal.

The only reason I got Medical Alert was because I got a panic one time when my friend had to use hers. My niece kept asking me, “Your age, you should use it.” So, I got it to please her. I don’t like anything around my neck. I hate it. A couple of times, there was a false alarm. Medical Alert called my house and said, “Is everything all right?” “Yeah.” I didn’t press the buttons. So I said, “I don’t know what’s going on.” He said, “Well, it’s a false alarm. We must have a false alarm.” I could have hit the button when I was sitting down and it hit the edge of the table.

I live at home by myself and I'm 87 years old. I have an instant heart. Also, I got a bad shoulder and I sprained it. I wear my Medical Alert around the house. However, if I’m not careful, it goes off. I hit my Medical Alert button a couple of times by accident. It went off and we took care of it together. It's smart to do something like that. It has been handy. You never know when you'll need it.

When I was in assisted living, I had a button they put around your neck or a wristband, and you could push that when you wanted help. Anytime you needed help for whatever reason, they would come over and see what you needed right away or as soon as possible. That's how I got started on that. And then I got one at home here. I'm living with my daughter. If I need help, I can call. It's very touchy. It's very good because my daughter tossed in the furniture and she accidentally bumped it a bit, it went off. It's Johnny-on-the-spot. One gentleman from Medical Alert called me and told me that I can turn my button that I wear around my neck upside down and put the voice next to my chest. And I should be able to hear it that way. I had no idea I could do that. It's much more comfortable that way. I like it. It's peace of mind.

I'm 93 years old and I live alone. I have no family here in town, so I thought I needed something. I keep one in the bathroom hanging close to the stool because I had a brother-in-law passed away on the stool, one on my bed, and then I keep the bracelet right here by my chair, where I sit all the time. On days that I really feel bad, I do wear the bracelet. So far, I haven't had to call for help. But I know my Medical Alert device works because I accidentally hit a button one time and the alarm went off. I mentioned it to my neighbor because she wanted to get one. I gave her some of the literature I had here from Medical Alert when I first bought it.

I was falling quite often. My doctor told me that I should get a Medical Alert. I saw it in an advertisement and my cousin was here, so she helped me. She called. When I call, they respond very quick. They were very helpful, and they were nice when they came in. At first, I didn't see much difference between calling the ambulance and going to the emergency room. But later on, I found out it was a lot better. Sometimes I think that I really don't need it, but then I fall, and then I realize that I do.

I was having trouble walking around. I had fallen down and my children weren't around. So, I got Medical Alert, and I felt so much better. I had to go the hospital before and they were there in a minute. It's like having a nurse. I have it all the time. When I have to go to the hospital, they're really great. I had another one, and I got this really nice one now which is much better. I tell everybody it's great. You should get it.

I had a stroke and I fell and hurt my right arm and elbow to the point that they still hurt in cold weather. I got a Medical Alert and sometimes, I hit the button by mistake when I'm changing my clothes and the phone rings. I answer their reps with my name and they check to see that everything is okay. I'm in a retirement community and the director here has gotten a Medical Alert for everybody that lives at my location. I still have my original device on a chain around my neck.

I got a Medical Alert device and I've been using it since I had it. I was walking and I fell outside, and their response was quick. They came and got me. Medical Alert is good to have because in case you get hurt and you're by yourself, you'll need it.

The reception and everything is good. The first time I used my Medical Alert, I couldn't breathe very well. I just sat there for a minute to see if I would get there, but it didn't get any better. I stay by myself and the circumstances out here where I stay is a little difficult. So, I went on and called and used it. There was a lot going on here in Jackson and different alert emergencies were going on. So, it took the team a while to get here, but they finally came, picked me up and got me to the hospital. I know it's mainly when you fall or you can't get up or anything like that. But that particular time, because I stay alone, it was a good thing to have.

The round thing around the neck was like a hockey puck. It was too big, heavy, and a nuisance hanging around my neck even though it’s a very effective instrument. I sent all the equipment back last August. Then I sent a certified letter out because I got a letter stating that the company was glad that I selected Medical Alert and I haven't had it since August. They should make sure that they're not taking $40 a month out of my bank account. If not, they owe me credit.

I would recommend Medical Alert to my friends because I'm having good trouble with them. I don't have any trouble with it, and I never pull it off. I was sick and they wanted me to get this just in case I needed it on an emergency because my husband passed away and I was living alone, but I had not have to use this Medical Alert. I have confidence. I feel very secure with this button. I wear it on my arm.

I'm handicapped and in a walker. I had a medical alert device and I didn't like that I had to charge it every day. I have Medical Alert now and I don’t know about this one either. If I got out and the thing came on, there would be nobody here to turn it off. Sometimes, it comes on by itself and I don't know why. I test the device but I really haven't had to use it very much. I carry the button with me in my pocket though. I feel a little safer.

I'm having a lot of trouble with the Medical Alert. It's really big and whenever I turn or move, the thing constantly goes off. They were calling me back and forth from the hospital. I just wish it was just a little shorter. But the reps are all very nice. They're right on the ball. I don't even know when I hit it or when I bump it. It does it while I'm out and right away, they call me back.

My experience with the reps of Medical Alert has been good. The only thing is sometimes I can't hear them well. Out here in the country, I don't get that good reception. But the last two times that I talked to them, I could hear them really clearly. So maybe they got something fixed or I did. Since having the device, I feel safer. I know if I fall or get hurt, I can call. I have my phone and I have all four of my kids on it, where all I have to do is push their button. When I'm wearing it though, it's aggravating. I just don't like something at my wrist. I have accidentally pushed that button a few times and their team would call. So it's easy to mash the button when it's on my wrist. I'm satisfied with it.

I was in rehab last year and they gave my son a list of numbers to call. Once when I was in the emergency room, one of the nurses complimented the necklace I had on. I'm here by myself and I don't have anybody to call if I fall or anything other than 911. I can’t get me up. I've got artificial knees and I can't get down on them to get up.

We got the Medical Alert because Patricia is older and just in case. The reps are to the point and let me know immediately. Patricia has the device on now and she has no problem wearing it. The only thing is my older sister is supposed to be on it, because she's a health care proxy, and we have given the number twice but they still don't have it. Other than that, we're very satisfied with the device. It gives us a sense of peace.

My Medical Alert works fine. I feel safe with it. I have two. A white with a black button, and then, the one with the red button. The red button, I bumped it all the time. Every move I made, it seemed like I bumped that thing. This black button doesn't go off if you bump it. For this one, I have to push to get service. The other one, I don't. It tells you when you're falling. I prefer the black one. I don't have to worry about bumping it and they're gonna call me right away. I’m satisfied and happy. My friends got the same thing. They all wear them.

My wife always falls down and she used the Medical Alert a couple of times and it worked. However, they sent this thing, if it detects you fall, it automatically responds. I told them before, “No. All I want is what I got right now. I don't want any more stuff, okay?” But a few weeks went by and they sent it anyway. Then sending it back was a problem because it cost me freight and that was all out of my pocket. I sent it back, but I still haven't got credit for it yet.

Medical Alert is a good thing to have, the peace of mind. I feel like I've got a friend on my wrist or around my neck at all times. If I have an emergency, at least I can get help. But I get a little bit nervous about is testing it. They told me that I should test it once in a while. But I never do because I'm afraid that they'll think it's a real call. I told people that Medical Alert was the one that my pharmacy recommended. If you live alone, no matter how old you are, you never know when you need somebody. So you better get one.

My husband passed away last year and I'm living by myself. My family insisted that I get the system. The Medical Alert team seemed very concerned, and they check the device. Usually, if I don't call in to check it, they would check it with me. And I've had all good relationships with them. Once you get into a routine, you do what you have to do, and it works out. A couple of times the device called because I must have stooped over and bumped it against the vanity in the bathroom or something. They called and I said, "No. I'm okay. I just bumped it in the way that it set off the alarm." That happened three times. I'm happy with it.

Medical Alert is a little heavy around my neck, but it's fine. You get used to it like everything else. I purchased it because I'm alone. I used it once. I had fallen and I was able to get the paramedics to come to pick me up. Their representatives always called to make sure everything was all right after that. Overall, I like the security of knowing that if I fall, I don't have to be near a telephone as long as I have it on me. The quality is good and I'm fairly satisfied with it.

The people from Medical Alert are really nice. They are perfect. When you call them, they're right on there and don't hesitate. They ask me if I am okay, do I need medical help, or do I need to call somebody. I'm by myself 24 hours a day all the time. My son comes when he can but he has to work and he has a family too. I also get this Medicaid waiver and somebody comes out three days a week. So even just having them sit here with me three days a week, it makes me feel better because I see somebody that week. But this little thing from Medical Alert that I've got around my neck makes me feel 100% better and safer. It lets me feel like I have better well-being to have this around my neck. I even sleep in mine.

The light on Medical Alert unit kept coming on and off last month. The agent said that it was probably the batteries and they were gonna send us a new one. But the first couple of weeks, they didn't. So I got ahold of one lady last week and she said that she was gonna make sure they would ship it out. They did. We put it together. It's working. It's satisfying for us in case something happens. There's one time that I was outside in the yard cutting the grass. Then all of a sudden, I see an emergency ambulance pulled over my drive and come in the door. The emergency people were inside and had Rita on the stretcher. She had a stroke where she'd done it herself. She felt something came up and she pushed the button and that helped out.

I'm doing fine with Medical Alert. I'm just aggravating them every now and then. If I stoop over, my alarm goes off, but I'm doing fine. I always apologize, and the Medical Alert team is very nice. The only thing is this thing is so sensitive that sometimes I just make a fast turn and it'll go off.

I've been following Medical Alert quite a bit, and my family did like that because they weren't home all the time. I got one where they can detect me 400 yards outside. It's a little bulkier and I like the other one better, but I'll deal with it. I'm satisfied with it. I have tested my device and I have accidentally pushed the button, and they came on. It's really nice. I feel safe with it. The Medical Alert team was nice.

My son ordered my Medical Alert device for me and I wear it as satisfaction to him. He said, "Mama, you live by yourself. Accidents do happen regardless of age. I’d feel better if you wear it around your neck so if you do have a problem you will have it." I’ve recently had good experience with them. Somebody called me and we went through some testers and things that they wanted me to go through with them. I try to remember to check it around the 1st of every month. That way, I won't be checking it too often and I'll check it often enough.

The team was good, but the button wasn't. I had to return one system in and then they sent me another one. When I called, the lady told me that I have to call on the 8th of this month to check and see whether they received it or not. I don't know why it took so long for them to receive it. I feel I'm safe having Medical Alert. It fits good in my lifestyle, because when I go out, I have it on. When I'm home, I have it close by. If I need it, it's there. When I go take my bath, I bring it in the bathroom with me. In the evening when I come home at night, I put it on the charge and it's close by. So far, so good.

I have to pay about $50 a month for Medical Alert but I'm kind of financially in bad shape right now. I don't work and I'm by myself. So I'm fixing to mail it back because there is somewhere I got to go stay for a little while. The lady that I’m going to stay with for a while has one and we can use the same one. But I love Medical Alert. I got to have one wherever I be. It saves lots of people’s lives if they can keep them. I sleep with mine when I had it.