
BlueStar TeleHealth Reviews
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About BlueStar TeleHealth
BlueStar TeleHealth is a company that provides a range of technology solutions and services to help seniors live better in their homes as they age. It specializes in medical alert systems, telehealth services, eldercare devices and support labor.
Visit bluestartelehealth.com- Range of products
- FDA-approved devices
- Some items out of stock
BlueStar TeleHealth Reviews
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Reviewed March 6, 2016
I’m 80 years and I’ve always been in good shape. But now I’ve got a real bad back and I got everything going the opposite direction sometimes. I got osteoporosis too. I've been told that if I fall, I would break every bone in my body. If I break any bone, it’s going to hurt so I'm trying to be careful and I don’t think that’s going to happen, but it might. I don’t want to chance it and I don’t want to fall. So I got a medical alert from BlueStar because my kids got their own lives, though I got one staying here with me now. But when she’s working and gone, I’ll wear it. If I'm all by myself, I can get help, though I don’t go anywhere by myself anyway, just the post office and back. My daughter set this thing up for me. Then they tried it out and it was working. I hope I never have to call them. Thank God I haven't had any experience so far. I'm satisfied with what BlueStar has been doing.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed March 5, 2016
BlueStar is for veterans and I originally got it for my dad who is a World War II Navy veteran. Then I signed up with them for my mom, and they've been extremely helpful. Though my parents live with family members, my mom is 89 and my dad is 90 so we got them medical alert devices. I dealt with Kim and he has been extremely accommodating, helpful and informative. I made arrangements to get my dad the equipment but my brother was the one that set it up and whenever he called in for customer service, they were helpful. When I got my mom's and I called in, the customer service people had been helpful as well and answered the phone quickly. It is an excellent company. The equipment gets here exactly as they say. One thing that really caught my attention was when I was researching different companies, I found out that all of their technicians are trained in basic health care knowledge as far as emergencies, etc. which I think is important.
Reviewed March 4, 2016
I was concerned that my legs were starting to give way on me and I was alone a lot. I decided I would get a medic alert for safety reasons. I called and chose BlueStar and the first thing they sent me didn’t work too well. Other than that, the experience is fine so far. Their staff have been very supportive.
Reviewed March 4, 2016
I've had a good experience with BlueStar thus far. I'm a 31-year-old man who's had several major brain surgeries and my family does nothing but worry about me. I have the portable one that the BlueStar rep said was probably best for me because of how mobile I still am. But with my health being as serious as it is, he said having the mobile one that goes around my neck would probably be the best. I haven't had to use it yet but I'm having it so that my mother, fiance and loved ones don't have to worry about me. I'm in the process of setting up my machine. So I'm not scared.
The gentleman that I've talked to on the phone, Jim, was very polite and a very nice guy. He was more than willing to accommodate me when I said about my financial constraints and what system he and I felt would be best for me. He made it very comfortable to want to try this. So with how they've been to me, so far, I'm very satisfied.

We wish you all the best, and know that we are here if you have questions at any time: 800-300-1724.
Kind regards,
Kristin
BlueStar HonorCare
Reviewed March 3, 2016
BlueStar Veterans has been very good so far. I was falling a lot and I live alone so I decided to order a medical alert. I would recommend them.

Take good care!
Kristin
BlueStar HonorCare
Reviewed March 2, 2016
We have some bad boys in our community who're breaking in people's houses and stealing. So I decided to get a medical device from BlueStar and see what happens. My grandson and his wife attempted to put it together the other night but we didn't get it activated yet.
Reviewed March 2, 2016
I have epilepsy and narcolepsy and I've had some very bad attacks of epilepsy over the last two years where I ended up in the hospital for over two weeks. Aside from those, I am also bipolar. I also got hurt at work so I also have three discs at my back that are misaligned. I can't work anymore and thus I recently retired on disability benefits which hopefully starts at the end of this month. We live in Lexington and my wife works in Winston-Salem which is about three to five hours from our small community. We live on private road that is a dead end with only 10 dogs and 2 cats so there's really nobody to keep an eye on me.
I ordered a device from Medical Guardian before, but now I have the one from BlueStar instead that I only got yesterday. When I was talking to the gentleman from BlueStar, he told me that for the same benefits that I was going to get from Medical Guardian - a cellular service that works anywhere in the country with two-way communication, automatic fall detection, and GPS - he could guarantee me that I would be paying them only half of what Medical Guardian was charging if I went with them. He set me up with a different payment plan and told me that to change it, I could simply call their billing department. (I did this and they had no problem changing the yearly to a monthly charge. They were really helpful in that situation.) He further gave me some extra benefits like the Lockbox.
The BlueStar representatives were also very friendly, attentive and they call to make sure I have the device. They also walked me through its activation. They're really different from Medical Guardian, wherein the first gentleman I talked to was very nasty. He called me a thief and liar when I told him that I haven't received my device five weeks after my order date when it was supposed to be here within two or three days. He said that to cancel my service with Medical Guardian, I had to return the device which I never received.

Best regards,
Kristin
BlueStar HonorCare
Reviewed March 1, 2016
I have a telephone with me all the time in my pocket, but it isn’t hanging around my neck which would be handier. With the BlueStar, I don’t have to have a number up and get a call punched out so I know who to call and it would be much faster because I just press a button, and somebody would come. I’m satisfied with my medical alert device. I’ve never had anything to be worried about or have something suddenly happen to me, but I’m 86 years old and I suppose that can happen sometime.

Kristin
BlueStar HonorCare
Reviewed Feb. 29, 2016
I'm glad I got BlueStar medical alert. I have a very bad heart so my children were worried about me staying by myself. I get these calls all the time to getting medical alert but I just ignored them but when this guy called me about it I listened to him and I wanted it. They sent it right on through mail when I told I would like to go ahead and get it. My daughter and son fiddled with it, fix it all up and got it working for me. I'm satisfied with it.

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 28, 2016
A doctor, some nurses and my sister went wild about BlueStar Veterans, and they told me I had to have one. I went for it because of the price, and It’s been nice so far.
Reviewed Feb. 26, 2016
I live alone so my son got me an iHelp from BlueStar HonorCare. One time, I didn't have it charged up well and it started to go off. BlueStar explained to me how to get it charged up so it wouldn't do that. They restarted it and everything went fine.

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 26, 2016
I’m a 26-year military veteran, and I was swayed when I’d read up on BlueStar and saw that the admiral was the CEO. Also, one of my aunt's therapists came in and said he had been late for our appointment because at the house that he went to before, the lady was on the floor and had she had an alert button, somebody would have been there sooner. So I made up my mind.
I’m a little upset right now because I still don’t have my aunt's unit. I’m taking her back home on Sunday, which is 170 miles from here, and I do not have a unit to take with her. I’m screwed at this point because the day is over and FedEx will probably not deliver it. I had ordered it on Monday, and Dave said it was coming out of Maryland and would probably not be a problem getting it up here in four days. Dave was, up to this point, impressive. He kept following up, which a good salesman does. I called today and I have not heard anything back. So I’m dissatisfied. Now I’ve got to make two trips of 327 miles to make sure that the unit is doing what it’s supposed to do.
Reviewed Feb. 25, 2016
I'm glad that I have the BlueStar unit. It makes me feel safer in the house especially when I'm by myself. When I'm walking around and if I stumble and fall, I can get a help.

Kristin
BlueStar HonorCare
Reviewed Feb. 24, 2016
We were looking for Lifeline services and found BlueStar HonorCare online as an option. We’re 75 and 72, and I have a tendency to fall over. My husband was worried that I would fall and not be able to get help. We had another lifeline but we chose BlueStar because it was a veterans' association and they said that they’ve donated some of the profits from their systems to veterans’ organizations. My husband's a veteran and we certainly want to support anything that we can and we do in our local area. I also read some reviews that BlueStar was an okay medical alert system, so I called them and Zack called back right away. He was a very nice, young guy and certainly was helpful to me in every way. Overall, my experience has been wonderful.

Take care!
Kristin
BlueStar HonorCare
Reviewed Feb. 23, 2016
I'm 85 years old and I'm by myself. I thought that if I fall down, I really need more than a cellphone. I have a friend who has BlueStar and I thought it's a good recommendation. I've never had a device like this, and every time I've called with something I didn't understand, BlueStar has been really nice. I have rheumatoid arthritis in my hands, and I have a tough time buttoning. When I got the unit, I couldn't get it to work right. Then I was sent the things that were already pushed together so I wouldn't have to do that, and I thought that was really nice.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 21, 2016
Everybody at BlueStar has been good and helpful.

Thank you for giving a review, and call any time you have questions.
1-800-300-1724
Kind regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 18, 2016
I got BlueStar because I've fallen a few times. They're supposed to send me a key lock for the door. Although I have not received it yet, I'm happy with my experience with them so far.

We value all input from our customers as it helps us to improve our service. Please let us know if you have any further questions or concerns by calling 1-800-300-1724.
Best regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 14, 2016
Somebody called me and gave me information about the BlueStar Veterans medical alert device. It’s faster than calling 911. Sometimes my mother forgets things and she’s alone. If she would have an emergency now, she can press the help button and my sister or I can help her. She also tested her device with my younger sister to make sure it’s working properly.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 13, 2016
I live alone so I bought iHelp from BlueStar because their service reaches all over United States wherever I’m at and the distance is not limited. When I tested it, the response and service provided were very well and quick. Their rep was also very good, polite and professional.

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 11, 2016
The reason I chose Blue Star over other medical alert providers is that I needed a medical alert device that would protect me when I'm away from home. The one that's in my house only protects me inside. One day I was out and got sick but I didn't have it. That was one reason why I decided I needed one to protect me. And I have two stents in my heart so I want to be protected at all times. It's best to have it and don't need it than need it and don't have it.
Reviewed Feb. 10, 2016
My son suggested for me to use a medical device because he worries about me especially when I'm at home alone. I chose the BlueStar because I support the Veteran Affairs - my father was a veteran and my husband was drafted during college days. The BlueStar team have all been very pleasant and helpful especially when I first got it and had to hook it up. Also, one day I hit it by accident when I was changing clothes and they came on promptly.
Reviewed Feb. 9, 2016
I have no problems with BlueStar. The product was good and there was nothing wrong with the service. Everybody was nice from Day 1 down. It's just that I'm 82 and I didn’t want to open up everything and go through it and learn it. It was a positive experience with the company.

Kristin
BlueStar HonorCare
Reviewed Feb. 8, 2016
My husband fell, ripped his toenail, and cut himself when I was not around. I'm afraid that he might fall again, so I decided to get a medical alert service. I got BlueStar because I didn't like the other medical alert system provider's contract and I like the fact that BlueStar is run by veterans. They told me that they were going to send me a lock box which did not come with the unit. The BlueStar team said that it's sometimes shipped separately but it still has not come. We haven't had the chance to use it, but as far as I can tell, it is working fine.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 6, 2016
I plan on returning my BlueStar device, because what we really need is something that my 70 year old husband could take even outside the house. We can't take BueStar with us whenever we go out to town and it won't go far when he walks down the road. But if someone would want a stay-at-home console, I'd recommend BlueStar.

Please don't return your BlueStar device without speaking with us; we will have someone call you by tomorrow (as today's a holiday). We do have devices with GPS technology that will keep you and your husband protected no matter where you are. We hope to find just the right one for your family.
Thank you for your feedback; it's important for us to know how we can improve. I apologize that you were not given enough information about our products, but we hope to remedy that right away!
Best regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 4, 2016
I ordered a Sentry medical alert for the convenience of it and the device came this morning.
Reviewed Feb. 2, 2016
My health is falling and I've already fallen twice in the tub so I decided to get a medical alert device. I bought the one from BlueStar because of its price -- when you're on social security you got to squeeze that last dollar out. The rep that I talked to was really nice and everything’s been great. But last night I got so scared I lost the one that goes around my neck. I thought it got lost in the trash but I found it. It got caught up in my sweater when I took it off.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Feb. 1, 2016
I chose BlueStar over another company for the price because my income is very very low. I’m barely getting by but I live alone and I'm 75 years old with medical problems so I know I needed some type of medical alert device. I only got the Sentry last week so I haven’t had a lot of time to assess anything except they’re very kind and the machine was easy to connect. So far so good. I pushed the button to check it to make sure that it was working correctly and it turned out well.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 31, 2016
My husband passed away in December and since I live alone, I thought it would be a good idea to have a medical alert. I drive and it would also be good to have it outside as well as inside the house. BlueStar was supposed to be run by veterans and since my husband and son are both veterans, I thought I would try their system. I paid for a full year and got my thing that I hang around my neck and the door lock, and I had the machine for a few days but it didn’t work.
So I called the number and the woman that I talked to said to take it back outside, shut it off and then restart it and walk around in the open so it gets the blue sky. I did that and then the little light started flashing again. She told me that this sometimes happens and that I should shut it off and do that every once in awhile, which I think is quite a problem. But it’s been working ever since and last week I pushed the button to check it like they said on the instructions. I did get through after a bit and a woman asked me if everything was alright. I didn’t expect the problem that I encountered with my BlueStar and I thought when I push the button that I would get somebody right away, but first I get somebody that says they're waiting to find me and then I have to wait again for the person that asked me if anything is wrong. It takes a little longer than what I thought it would.

Melanie, thank you very much for taking time to share your story. Someone from BlueStar will call you to help you understand the GPS technology. When you are not at home, the system needs to locate you so that when you speak to someone live, they can send help to the correct location. We're sorry if it took longer than you expected, but please know that BlueStar wants to make sure you are safe and secure wherever you are. And we want you to be happy with our service - because that's what makes us happy!
Reviewed Jan. 28, 2016
I had just come from rehab from my broken hip, and my daughter looked online and found BlueStar. I got their device because of the price. I used it once in September, and so far everything has been perfectly fine. I'm happy with this service and they responded very quickly. I have no complaints.

Best wishes,
Kristin
BlueStar HonorCare
Reviewed Jan. 26, 2016
I wasn't satisfied with the one I had and I thought I'd give BlueStar Veterans a try. It seems to be okay for me so far. I got one for its service since I'm concerned with my health. I haven't used it except when I got to test and see if it's working, and it went fine.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 24, 2016
The representative that I spoke to from BlueStar Veterans was very helpful so I decided to get my mother a medical device from them. She has a congestive heart failure and has trouble walking. There have been a couple of times that she's hit the button by accident, but BlueStar's staff has been really good about it. I'm happy the device is there because in case anything happens and I'm not home, my mother has that button.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 23, 2016
I have very bad arthritis, and a girlfriend of mine got the BlueStar device for me as a gift. Also, once I'm down, I can't get up, so somebody can come and help me. A few weeks ago after Thanksgiving, I was having a hemorrhage from the nose. I requested help by pressing the emergency button, and an ambulance came. They provided very good response service. Also, everyone that I talked to from Bluestar was very courteous. Overall, I'm very happy to have a BlueStar HonorCare medical alert device. I didn't want it, thought I didn't need it. But I realized I do need it, and feel very comfortable having it.

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 21, 2016
We could handle the $21.95 per month price for BlueStar. We had an emergency just the other night and used the medical device. I had to call back a second time because I wasn't sure if they were coming or not as about 15 minutes had passed. On the 2nd call, their rep told us they were on their way. Everything was okay in the end.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 20, 2016
I'd recommend BlueStar. I haven’t had to use it, but I rolled over on the bed one time and my medical alert went off. I jumped out of the bed and went to the living room where the speaker thing is, and told the man that I had rolled over on it and didn’t need any help. I felt foolish about that, but I was satisfied with the response time that they gave me. If I ever really need it, I think I’ll get the same kind of response time, but I hope I never have to use it.

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 19, 2016
I had a surgery and have had a fall or two afterwards (I guess I couldn't raise my feet up high enough). My daughter-in-law came through and said, “Won't happen anymore. I’m going to get you some help right now.” She went to writing and calling and then BlueStar became my medical alert system. Now I feel more secure having it, like if I go out to water my flowers or go outside with nobody home but me, I put my bracelet or my necklace on. They also called me when we had some storms and the electricity went off to see if everything was okay. They've been great!

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 17, 2016
I was able to buy from BlueStar for both Carol and I at a good price, not having any upfront money to buy equipment. One time, I pressed it accidentally and they showed up right on schedule. Their response then was excellent. Now we live about two blocks from the EMT station and I live in a condo building for 55 and older. So, they knew their way here pretty well.

We hope that 2016 brings good health and happiness to you and Carol.
Warm regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 16, 2016
When I had the emergency, I wasn't able to speak to anybody from BlueStar. I had broken my hip two weeks ago when I was sleeping and dislocated my hip into my sleep. I was up in my bedroom, I was so upset and shook up at the time, I couldn't think straight. I was in pain and this was the first time I had used it. I pressed my medical alert device but my phone with the answering machine was downstairs so I couldn't hear what their team were saying. I end up calling 911, they in turn told me that they already had a notification from the BlueStar.

Take good care!
Kristin
BlueStar HonorCare
Reviewed Jan. 15, 2016
I fall a lot and my son kept nagging me to get an alert button so one day the phone rang and it was this gentleman from Bluestar who was selling it so I bought from him. I've already recommended it to a friend and I said, "Either you or your husband has been in your service and you're eligible for it". I'm very comfortable knowing that it's going to work if I fall down and my fingers are eligible to push that button because I had fallen a lot in the past. However, I've only had one experience with Bluestar when I accidentally pushed the button.
.
Reviewed Jan. 14, 2016
I live in a country by myself, and my daughter decided that I needed a medical alert device, so I got one through BlueStar. I haven’t used it yet, but I've hit the button at some point, and they were always right there calling me, and it’s wonderful. The only thing is you can only use it six hundred feet outside. You can’t use it when you’re driving a car, only at home. But I had recommended it to a friend of mine.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 14, 2016
My daughter who works in a bank told me about BlueStar HonorCare. I got a medical alert service because I was having chest pains, though they didn't find anything. I have no problems whatsoever with BlueStar.
Reviewed Jan. 13, 2016
My kids were pressuring me to get a medical alert device. My husband passed away and they were worried about me being by myself. So far, it's been good with BlueStar. I once pressed it by accident and they've been great.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 12, 2016
I joined with BlueStar so I could wear the pendant around my neck and it also connects with the help button. One time, something fell off my ledge. Nothing went wrong but I don’t know how to set the device off. I called them up and they responded right away and disconnected whatever it was. I had other help and they came at the allotted times that I was entitled to the help because I live alone. I was very pleased with their service and very satisfied the whole time. They call back immediately and want to know what’s going on. They don't overcharge you too. I almost signed up with another group and they were much more expensive but I went with BlueStar because they had something to do with the veterans and I like to always help out the veterans.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 11, 2016
I was just shopping, and I talked to Tom and enjoyed talking to him. He was knowledgeable, he got my attention and answered all of my questions so I went with BlueStar. I have no complaints other than the volume that is too loud, it's distorted to me. I must’ve accidentally bumped the device and it went off. I couldn’t understand the person talking to me but the operator told me that they could hear me all right.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 10, 2016
My father has been experiencing quite a few falls, and we decided to choose BlueStar because of the price. We haven't had to use the services, but the initial start-up was okay. They answered my questions.

Warm regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 9, 2016
So far I like Bluestar's service. Thank God I haven't needed to use it. But it's consistent and I do know when I have accidentally triggered off the help or when I test it, it's perfect - the Bluestar guys respond. I haven't tested it again this month but I will. I was originally sent a necklace and I appreciated that I got the bracelet because I wear the bracelet all the time, and that is very helpful. I've recommended it several times to a couple of friends who have been previously talking to me about medical alert systems, and I told them this one is perfect - perfect price and good service. I also love the fact that I have an free outdoor lockbox with apartment key on it, so that's fantastic. Yesterday I also got a calendar from BlueStar which is cool because I needed it.

Thanks so much for taking time to share your review - and we are really happy to know that you are satisfied! Please let us know if you have questions or need help at any time.
Warm regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 8, 2016
I'm very satisfied with BlueStar. Everything is working fine.
Reviewed Jan. 6, 2016
BlueStar sounded like the most reasonable of all medical alert systems so I chose it. I just plug it in, wear it and it's here if I need it.
Reviewed Jan. 5, 2016
I can walk but I can't walk without a stroller because I have no balance. I got the BlueStar around my neck and arm, but I don't use the arm. I have used the neck and so far, I have no problem.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 3, 2016
My wife and I have talked about getting a medical alert device after each of us fell down in the bathroom. My wife happened to see BlueStar on the internet and we got one. We were healthy and got around good but you just never know when you're gonna take a fall. Fortunately we haven't had to use it but it makes us a little safer that we've got it. It's good so far and we're satisfied.
Reviewed Jan. 2, 2016
My father has Parkinsons and he started falling. We needed a medical alert device, and because he's a veteran, we went with Bluestar. He's used it for an emergency and the response service has been really good. Whenever dad fell, they called me right away. Our salesperson, Jim, has been wonderful. He gets back to me right away and as soon as I send the email, he responds. One time, I needed to talk to him and he answered his phone and it was on the weekend. I've been able to get him anytime I needed him.
He's also made it clear that even if Dad just needed to talk to somebody, he could push that button and somebody will talk to him. They said it didn't matter how many times he pushed the button, they were fine with talking to him which made me feel good. It's because, sometimes, older folks get confused. I'm a nurse, so I know. We've been real happy with BlueStar.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Jan. 1, 2016
I ordered a medical alert from BlueStar and I like it. Their price was good and the person who talked to me was very nice and gentle. I use it at home and the response service was very fast. We decided to get it because I fell three times, and I passed out in the shower, it was a very serious situation. Everybody at BlueStar was very nice with me, very professional and kind. I have trouble with my English and they talk very slowly. They're good persons.

We are pleased that you feel comfortable with BlueStar's team and thank you for your kind review! We want all our customers to trust our service and hope that you will continue to stay safe and sound.
Kristin
BlueStar HonorCare
Reviewed Dec. 31, 2015
I got a medical alert because my equilibrium is not very good. I worked hard all my life and worked in factories. I’ve been having some complications—my back, and then my neck’s been giving fits. I’m not old yet, but I feel like I’m 100 sometimes. I’ve had good results with BlueStar. I’ve used it three times. The people who answer my call have been really phenomenal. They’re nice, courteous, and down-to-earth, and I'd recommend them. I knew someone who’s been in the Army and has a heart problem, and I told him to contact BlueStar.

We are really happy to know that you've been getting good service from BlueStar. We hope you are finding peace of mind, too, knowing that our call center is there whenever you need us. Take care of that back and neck of yours!
Warm regards,
Kristin from BlueStar HonorCare
Reviewed Dec. 30, 2015
We investigated a lot of medical alert providers and chose BlueStar medical alert since I think it was cheaper in the long run. It was a little bit big for me to wear around my neck. When I go places, I don't wear it around my neck cause it's sticking out. I put it in my purse. But so far, I've been fine with BlueStar and I would recommend it.
Reviewed Dec. 28, 2015
I've used BlueStar when I had a panic attack because I was going through grief, depression and anxiety at that time. I was taken to the hospital because of that. BlueStar's response service was wonderful. I feel very safe and secure since I have it. I definitely recommend BlueStar HonorCare.
Reviewed Dec. 27, 2015
I was falling and I couldn't get up so I decided to get a medical alert device. I chose BlueStar because of the cost and I'm on disability and it all counts. The guy that originally called me was super nice and very friendly and then I had to call to find out if it was working. I would recommend them. I feel secure and I don't feel alone.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 25, 2015
I chose BlueStar because it was cheaper than any others. Once or twice the button got touched by mistake and they answered quickly and I said it was a mistake.
Reviewed Dec. 24, 2015
I paid for a year and was given a one month free. It was November 20th BlueStar said I would have the one month payment and I never got it.

I'm sorry there was miscommunication, but I did speak with our Customer Service manager and understand that the issue has been resolved. We are really glad you brought this to our attention, and wish you good health in the new year!
Warm regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 22, 2015
My husband was a veteran and he passed away last January, so I wanted to have something here in the house in case something happened to me. The BlueStar HonorCare provider came on and because they were connected with the veterans, I got them and ordered a help button. My grandson hooked it up and we checked it out to make sure it worked. One time, the alert device got unplugged some way from the telephone, but as soon as I plugged it in, they called me back. I really need a medical alert and if I need something in the night, I know what I can do.
Reviewed Dec. 21, 2015
My grandchildren got me a medical alert device because I'm getting too old and they want to help me. I live alone and they wanted it so that if something happened I would be covered. It has already gone off twice even though I didn't touch it. I was sitting on the couch, unfastened it for the first time and it scared the heck out of me. I kept yelling to stop it because it was ringing and I don't know what caused it. There was nothing wrong at all. I don't like it and I'm very dissatisfied.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 19, 2015
I have a heart condition, asthma and spinal stenosis where I fall a lot so I decided to order a medical alert from BlueStar HonorCare. I chose them because they said it was a veterans thing and it's the cheapest I'd heard of all the other ones. The man I talked to was very nice and he told me the whole thing about it. I have told some of my friends about it and they said they would call.

Thank you for taking time to send in a review, and we are glad that you are satisfied with our prices and our service. We aim to treat our customers the same way we want our moms and dads treated, and we hope you will call on us for anything you might need!
Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 19, 2015
We ordered a medical alert device from BlueStar HonorCare for my mother. She is 90 years old, legally blind and we had just moved her into our house in Pennsylvania so we wanted to make sure that we had something here for her when something went wrong. Also, BlueStar HonorCare's price was better that the other ones that we looked at. We also like the idea that it was veterans-backed and the person that ended up signing us up with the product did an excellent job.
Reviewed Dec. 19, 2015
I have a neurological balance problem. I picked BlueStar for a medical alert device because they seem to have a reasonable price and service. But their customer service hours are too limited and it seems to me that I've had to reprogram the GPS pretty frequently. I've also tried multiple times to buy an extra charger to keep in my car, and I don't get a response. I've emailed and called them, but nothing happens.

We hope you may reconsider our products and services one day.
Wishing you the very best,
Kristin
BlueStar HonorCare
Reviewed Dec. 18, 2015
I bought a BlueStar medical alert system because my wife needs one. We're not exactly youngsters, so in case she falls when I'm gone, she's gonna have one. We also wanted one that we could use on the road. We don't have a problem with the equipment itself, but she doesn't like it because of its size. She doesn't like putting it on her arm or hanging it around her neck, so she won't use it. She'd also like a smaller monitor. We've had it sitting here and I haven't even tried to activate it. But the rep that we bought it from was excellent. I haven't talked to him about getting a new device, but I will call him and see when they can come and get it done.

Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will use it to improve our products and services. We’ll reach out privately to begin resolving this issue - we want your wife to be comfortable wearing her medical alert.
Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 18, 2015
My husband and I were supposed to both be on BlueStar. They were gonna send a paper that I could fill out but they never sent me a form. I also don't understand why I couldn't just put my name on the back of my husband's form which I still got with me - I haven't sent it in yet. Still, Bluestar said that the two of us were on it because we got the bracelet and necklace. That incident with the form aside, their team members have been very nice.
We didn't really want a medical alert device. But when the BlueStar rep said the device was $21.95, I thought it was a good thing in case anything happens to my 92-year old, disable veteran husband when I'm out. We chose it among other devices available because it was cheaper. My daughter was here and she hooked it up for us because we didn't know what to do with the device when it came. I was glad she did since I found it difficult to try to plug the device in and get it going. We haven't had any experience in actually using the device yet, but so far we're satisfied and would recommend BlueStar.
Reviewed Dec. 18, 2015
My husband ordered BlueStar for me. Sometimes he's gone and he wanted for me to have access to getting help if I would fall. I wear it when he's not here or if I go out. I like to have the device because it's convenient and if I press the button, it brings an operator. I would recommend if somebody was in a situation where there might be a problem.
Reviewed Dec. 17, 2015
I live alone and my kids thought I needed a medical alert device, so I got one through BlueStar HonorCare. It was great. I haven’t used it though, and I haven’t had it that long. But I would recommend them.
Reviewed Dec. 17, 2015
My wife passed away and my son wanted me to move up to Tennessee with him. I've got a heart disease, had an open-heart surgery, and cancer. He didn't want me to be alone and not have some kind of protection so he thought it would be best if I have a medical alert device. We saw BlueStar on the television and they were cheaper than the others. I haven't used their medical alert for an emergency yet but the service has been fine.
Reviewed Dec. 17, 2015
My father has the medical alert device from BlueStar HonorCare. He's used a similar device for eight years, but we decided to use BlueStar because it's half the cost of what he had before and for extra security too. It is good for emergencies because I can't be here 24/7. I have to go out shopping and do other various things so I can't be with him every minute. He had neck pain and headaches from the transmitter that he was wearing around his neck. If he'd take it off and put it back on, it won't happen again. He reached out to BlueStar about it, and they finally called him and said they were going to send a unit that he can wear on his wrist.
He tried the device one time because he couldn't get in touch with BlueStar and they said that he couldn't use that for that type of service. It is for emergencies only. But their service is immediate. They called right back and talked with him about it, so he's satisfied with the service. He is getting along with his device now. He still doesn't sleep with it because he doesn't want to wear it with the neck pain, but he wears it around his neck during the day and he hasn't had any more problems with it. I'd recommend it.
Reviewed Dec. 16, 2015
My husband passed away, I am now by myself, and if I should fall, nobody would know so that's why I decided to go for the life alert. So far, I haven't had any problems to where I've had to use it. Their team has been really nice. I would definitely recommend BlueStar to someone else.
Reviewed Dec. 16, 2015
I have cerebral palsy and have a walker to walk with so I have my medical alert device hooked up on my arm to call in for emergency. We got BlueStar because it was cheaper. I just got it a month ago and so far, I'm satisfied.

Best regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 16, 2015
I'm 74 years old and live alone with two dogs. I heard about BlueStar Veterans at AARP and ordered a medical alert. Everything was fine with their team. Their service looked like a good plan even if it was more expensive than some of the others. But I'll send it back and get from another provider because it is way too heavy for me and it would just carry me off and so I'm very dissatisfied.

Best, Admiral (ret) Rob Wray 800-300-1724
Reviewed Dec. 15, 2015
We ordered BlueStar medical alert device for my mom because she wanted to live out on her own again. I have another brother that lives with her but he's not there all the time, so I wanted something there in case she fell that she can just push the button and get someone to help her. Compared to the others that I talked to, Tom, their customer service rep, stood out to me more. Also, they have a good system and it was veterans who started it.
Anytime I call, their promptness is fast. They get well on top any concern, then they fix it. I've called them a couple of times to get the device here and when we got it, we had a concern that my mom can't hear because she's kind of hard of hearing. I called and talked to them about that. Also, they were very prompt when I changed my billing information to have my monthly pay debited from a credit card to a checking account. When I called in to tell them, Tim (the guy that I'd talked to) was not in his office but he said he will fix it as soon as he get in the office. He actually did what he said he would do. Their customer service has been great.
Reviewed Dec. 15, 2015
BlueStar is run by veterans and I try to support them when I can. Also, I was not pleased with the ambulance service of the only medical alert provider in our local area at all because they didn't do a good job. So, we tested BlueStar's medical alert device to make sure it works and how so I could explain to my mother. She's had a stroke before and didn't have any kind of alert. Their team was also considerate and called right away. They were right on it and I feel good about it. Moreover, it was a simple device which was what we were looking for. They also have quick delivery shipping. Everything came fine and was explained well.
Reviewed Dec. 15, 2015
I went online looking for a safety thing and talked to a couple of different people as well. I then ordered a medical alert device from BlueStar. Their price was a deciding factor. It is a bit pricey at $30 a month, but the biggest factor was because it works outside the house - GPS all over. I've had it for about a month now and have used it for emergencies already. Their people were very helpful but I have to call them and see about testing the GPS because I don't know if it is even working.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 14, 2015
I'm getting up in age and I had fallen last January. I was in the hospital and had to have rehab. I got three bothersome kids who thought that I should have one of these medical alert devices and they hounded the hell out of me until I finally gave in and got one. I wasn't happy with that device at all when all of a sudden, I was reading my Graybeards Magazine from the Korean War Vets and on the back page was an advertisement for this Bluestar machine. So I contacted them and with it being the second cheapest medical alert provider and in keeping the military vein, I decided to go with them.
I had a rough start when I got it. I was put through certain things to do and I called and told them that I had it all hitched up with everything seemed to be working and it was just a test. They used their GPS, and contacted the state police about 20-30 miles away from my home and they called. It turned out to be a big thing with the state police and that wasn't the thing to do. I don't know how they turned up with something like that because I have a police department and the EMTs in town and don't know why it didn't locate one of those but nonetheless everything else was going great. I would recommend them.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 14, 2015
My experience with BlueStar was great. Good price and good service. It was for my veteran father who's 92 but I cancelled it because my father passed away and I don’t need it anymore. BlueStar responded right away when it was used. All the procedures that were laid out worked fine. I’m waiting for the label to send it back. But other than that, it’s been prompt. They were about $8 a month cheaper than the others I contacted.
Reviewed Dec. 13, 2015
I was looking for an alert system for my mom who's a fall risk. She had one before but I cancelled it while she was in a rehab center. I did my research for different people and I found BlueStar to be very reasonable and very, very cooperative. I got her the device and the team was wonderful, I had no problems at all. The first device was too heavy around her neck and it was more than what she needed, so I called them back and tell them that I didn't need anything that expensive. We decided to have the home unit, and they sent it right out even before I sent the other one back, and there was no charge for me to send it back. I requested both the neck and a wrist, and they said they had no problem with that. They were excellent to deal with. They bend over backwards to assist me in any way they could. Everything was great. I had no complaints.
Reviewed Dec. 13, 2015
Somebody kept telling me to get an alert system because I lost my husband. I talked my best girlfriend into getting an alert system, and she got it a week later. She had a stroke so it saved her life for a while. I called BlueStar HonorCare and I talked to their rep who told me about it. I was trying to get something cheaper than $30 because they took away my husband's pension and that's all I live on. He told me it was $21.95. So I went for it.
When we first got our medical alert service, we tried it out and I pressed the button. The woman we spoke to was too close to the microphone, so I couldn't really understand what she was saying. When you see the commercials, you see a cross sitting there saying, “Are you all right? Are you hurt? Do you want somebody to come out?” Very calm. But it wasn’t like that, and that’s what surprised me. She's yelling at you laying on the floor. And with the alert going on, I was afraid she was gonna call the medic or the fire department, and it really spooked me. I was telling her to stop so I could talk to her. I even pulled the plugs from the wall to stop but she continued talking.
What I would like to do is talk to somebody from BlueStar and do it again, not as an alert, but as information so I would understand what happens when I do press the button. I want to know if there is any way to get a hold of somebody to talk to them and say "this is only a practice session", because my experience was a wake up call. This could have been life saving too at the same time.
On the other hand, it was nice of them to send a card, “Best regards,” and all these people signed. I really appreciate that. They’re showing gratitude. You don’t get many feedbacks of love like that. When you lose somebody and you’re getting older, you need plenty of love and understanding. And it's very kind of BlueStar to do that and show that they care.

Dear Millee: Thanks for your note! We absolutely encourage you to test your device under non-emergency circumstances. I'll have one of our team members call you today to explain how. Best regards, Admiral (ret) Rob Wray, CEO
Reviewed Dec. 13, 2015
I wanted to get on the BlueStar program in case of emergency. I had small brain strokes and I'm lucky to be here. Sometimes if the the kids are gone and I get in the tub, I have a hard time getting out and I have to have help. I haven’t received the help button yet so I called BlueStar and they told me it'd be in the mailbox within a week. It has not happened and it's been over two weeks now.
Reviewed Dec. 12, 2015
We got the BlueStar device not too long ago. My mother is 83 years old and I needed a device. I moved my mom to California and what the man told me on the phone wasn't true - that I would be able to use it anywhere I travel - so I'm going to send it back. Someone had already called me and he's supposed to be sending out the labels for me to return the items.

We're sorry to hear that you weren't satisfied - we are always trying to improve what we do at BlueStar. Only the devices with GPS will work "on the go," and we apologize for any miscommunication.
Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 12, 2015
I ordered a medical alert device because I have a walking problem. My balance is completely gone, and I really have to be careful when I try to walk and I have to make sure that I got something to hold on to. I went with BlueStar HonorCare because I liked what they offer and the amount of money that I have to pay out. Everything's working the way it’s supposed to. The people that I've talked to have been really nice and cooperative. I would recommend them.
Reviewed Dec. 11, 2015
When I tested it, BlueStar HonorCare's medical alert device worked very well. They called me back and their response service was good. I needed the device for medical reasons. I had passed out a couple of times and I was lucky there was somebody with me to help me, but what if there wasn't? It's a good thing to have and I'm going to stay with them.
Reviewed Dec. 11, 2015
I've become a client of BlueStar two months ago and they have been wonderful. I like their service and their people that I deal with are kind. In fact, I've already recommended them to my cousin. I sent her all the information and I'm sure that they're using it to good advantage up there.

Thank you for sharing feedback and the kind words Vivian. We also appreciate you recommending BlueStar to your cousin.
Reviewed Dec. 11, 2015
I was afraid of my wife falling at slick roads and slick pavements when I wasn't around. There's nobody else to help her so I ordered a medical alert for her and BlueStar was the best system for me. Their team was really nice to me. The only thing though was that they sent me one that I couldn't use. My phone is a cell phone and it wouldn't work so I had to get the other type. Overall, I'm very satisfied.
Reviewed Dec. 11, 2015
I had a history of falling around so I needed a medical alert device. My daughter-in-law got one for me from BlueStar HonorCare and so far I’m satisfied with it.
Reviewed Dec. 10, 2015
My wife decided to go with BlueStar because of the military connection that I was involved in. She needs the device because she's had a fall and she's home alone and I work some time at night. Sometimes, the alarm goes off when it shouldn't. I don't know if my wife accidentally touches it or not but I deactivate it and they call us right away. It's been very good service.
Reviewed Dec. 10, 2015
I am a veteran with multiple sclerosis and have had a lot of falls. Sometimes I can get up, and sometimes I can't. BlueStar was cheaper than others and I liked that it's all in the little button. I have used the medical alert device once already and they came very promptly, and I was very satisfied with it. I also have asked them that when I push my button, they should not use their sirens, and they didn't, so that was good. Lastly, the gentleman who called me about this service was very nice and I enjoyed talking with him.

Thank you, Susan! We appreciate the time you spent to share your feedback! We’re very happy to hear the service button was there for you when you needed it.
Reviewed Dec. 10, 2015
I've been sick and have been having falls and I use a walker. I also have Spinal Stenosis which I go for therapy two times a week for. I bought a BlueStar device and it's a very good service. Their team was pleasant. Plus, I'm a decorated Korean War Veteran and they gave the Korean War Veterans a discount.
Reviewed Dec. 10, 2015
I wanted to change my alert system because I couldn't bring the old one outside of my home and also couldn't hear alerts from different parts of my house so I thought I needed something that's going to be with me at all times. BlueStar called me for they knew that I was inquiring from different alert system providers. One time, I pressed it to show someone else how it worked and I must've pressed it twice. I wasn't at home and the paramedics showed up because I didn't answer the phone and I felt bad about it but they told me it was alright. But, I found out that the system was working. Now I know that I only need to press it once then an operator will call me for their response. It's just for $29 which is cheaper. The only thing that I don't like about it is the fact that I have to charge it every day so whenever I settle down to watch TV, I charge my little system. At night I put it around my neck because I like to have it with me just in case something happens.

Thanks for taking time to give a review, and we are pleased to hear that you are happy! We are glad you are wearing your device at night, too, though another option is to have the charger right next to your bed and it can both charge and protect while you are sleeping. Stay safe and healthy, and call us at 800-300-1724 if we can be of any further assistance.
Warm regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 10, 2015
I was all alone in the house when I accidentally touched the help button on my BlueStar device and they came over. I was scared, but they were responsive.
Reviewed Dec. 9, 2015
I'm home alone a lot and I passed out a couple of times so I feel more comfortable being able to get help if I needed. I went through a couple of alert system companies online and when I spoke to BlueStar they were very helpful and I felt comfortable with them. I've tested the alert button a few times at home and when I was out of state and it seems to be working fine. They knew my name and location, concerned and very patient. The response service they provided was instantaneous. I didn't have to wait and they weren't annoyed that I was testing it. I would recommend them.

Dear Mary, not only do we not mind when you test the device, we LIKE it! We recommend that all our users test their devices once a month. Our call center is ready for it, and it makes us all feel better knowing that the system is operating safely. So test whenever you want! Just push the button, and when the operator comes on the line, just tell them you're testing the system. Best regards, Admiral (ret) Rob Wray, CEO
Reviewed Dec. 9, 2015
We initially decided to get BlueStar because of the price. My husband is disabled so we thought it'd be good to have for him. But I'm home most of the time and I have a neighbor that's always available who knows how to get in so we decided that since we couldn't afford it because our income is not going up and we're not getting any raise in social security, it wasn't something that we could keep. We couldn't fit it in our budget and had ordered it not thinking about the future so I sent it all back. They're good though.
Reviewed Dec. 9, 2015
BlueStar needs to step up their game. The people I dealt with were so kind and I like them, but I just wasn’t satisfied and I wouldn’t recommend them. The pendant was too big and wasn’t satisfactory to me. I'm a small woman and I fall sometimes so I wanted something that was smaller. Also, it was unprofessional because I wanted my equipment all together but I didn’t receive all of them at one time and it took a couple of weeks to get the charger and the attachments. I had to call and then wait for that to be mailed and so by that time, I felt I don’t want this kind of service and wish that I've had a better experience.

We are sorry you didn't have a positive experience. We did send you a replacement charger and then a replacement unit, but it didn't seem to work out for you, and we sure wish that hadn't been the case. We wish you good health and happiness, and if we can be of service in the future, please call us again.
Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 8, 2015
My wife's got rheumatoid arthritis and rheumatoid lung. She was going to the bathroom one morning early and collapsed before she got to the bathroom and I was asleep. I was in the other room so she couldn't wake me up. After I got up, she was back to her chair about then. But after I got up, a couple of hours later she went to the bathroom again and she collapsed again. So I called an ambulance on her and that's about the time I decided to get a medical alert device. She spends a lot of time at home in her chair. She's on oxygen, too. I decided that if I'm gone or away from the house and she has a problem, we decided we are better off to get a medical alert system. We got BlueStar because it is a little cheaper than others and it would be a good outfit to go with. We tested it and I was happy with their service response. They did a good job and I would recommend them.
Reviewed Dec. 8, 2015
I only had an experience with BlueStar for one week before I found out I was moving. What happened was that I had ordered it but it didn't get there until the day my move was so I called and cancelled it. It was nice though that they agreed that I needed to cancel if I had no place to live.
Reviewed Dec. 7, 2015
Somebody told me that they had BlueStar and that it worked so I chose them over other medical alert providers. I looked them up and they seemed okay. The salesman talked to me and he sounded all right, so I thought I'd try it because my wife fell down a couple times and I wanted to have something that she could use to get a hold of somebody. However, I started filling the paper out for me instead of my wife so I called them up and said that I ruined the paper. They were going to send me another one, and somehow we lost contact. I called them up again and they sent me one. I got it hooked up last week. For now, I have nothing against them.
Reviewed Dec. 7, 2015
Heart disease runs in my family that's why I have a medical alert system, to be on the safe side in case anything happens. I had MedicAlert first and I got rid of them because they were overcharging. BlueStar is cheaper and the right amount for my money that's flowing. I purchased their system that could connect me if I leave home and have tested it out by accident but it took them a while to get there. They're slower than MedicAlert. If I'm going to have a heart attack, I'm going to die. On the other hand, their team members were good but slow in getting to the phone, maybe they have a lot of people on call. Overall, my experience with them was really good. It hasn't been too long but fortunately, I have had no bad things going on to call them.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 7, 2015
My husband bought me a device from BlueStar HonorCare after they called him because he knows I fall a lot. But I haven't opened it and it's been put up in a cabinet ever since. I needed the money more than I needed that and didn't need my husband sending them $25 every month. So I called them and cancelled it. They said they'll send me some postage to send it back, however I haven't heard a thing for over a month and a half. I'm very dissatisfied.

Dear Linda, thanks for your feedback, and I'm sorry we disappointed you. We did indeed stop billing you the day you called, but we forgot to send you the postage sticker so you could mail the equipment back for free, and I apologize for that. We're sending it out this morning, and we appreciate your sending the equipment back. If we can be of any other assist, call me at 800-300-1724. Best regards, Admiral (ret) Rob Wray
Reviewed Dec. 6, 2015
My mother is 86 years old and I wanted her to have medical alert service. We're getting ready to move into a big house and I thought because of the largeness of the house that she needed it. Part of the reason why I chose BlueStar over another medical alert service was the cost. My dad was a veteran and BlueStar gave a discount and had the most services available for the money. Their sales rep was also great. When we bought it, they got the stuff to us like they said they would and it got here quickly. We tested it and it worked fine. We haven't used it since, but just today we were trying to figure out if it still works. We also can't find where the billing has been taken out each month, so that's something I've got to follow up on.
Reviewed Dec. 5, 2015
I had a very bad fall when I was coming back from the doctor so I thought that a medical alert is something that I should have. I'm 74, I live alone and on a fixed income and BlueStar HonorCare has a reasonable price for the device. They were also quite gentle and nice when they explained what it is to me over the phone so I accepted it. Overall, I'm satisfied and I would recommend them.
Reviewed Dec. 5, 2015
I had a heart attack which made me decide to select a medical alert device. I chose BlueStar because the price was right. I only had it for a month because I don't feel I need it at this point in my life. But everybody was fine with me. It was not a bad experience and I hope that if I do need one, I can call them again. I've already recommended them to a couple of people.
Reviewed Dec. 5, 2015
I live by myself most of the time. I’m 68 and got a lot of medical problems. I put on the computer that I was looking for a life alert and BlueStar called me and I signed up with them. I liked the way the guy talked to me and that I didn’t have to give a deposit. I had an emergency and the response was very quick and good. I’m very happy with BlueStar.

We're sorry to hear you had an emergency situation Nancy, but we're glad you were more prepared with one of our medical alert devices. Thank you for the positive feedback!
Reviewed Dec. 4, 2015
I’m 94 years old, and although I do have a grandson that lives upstairs in my house, I thought things happen in the house more often than anything. It was better to have some coverage. So I purchased a medical alert device through BlueStar. My husband had been a veteran and that kind of appealed to me. I'm also glad that I have one of their people's number whom I can call if I had any questions.
The one thing though is that when I had the other company that I used to use, whenever I tested it, they would put the thing back on, order again, so it would work. But with the BlueStar, they don’t. I ask them to put it in order again, since I did need it, but they don’t. So I have to do it myself on the machine. That’s the only problem I’ve had, but it’s no big deal because I can just put the reset button and then everything’s okay. I’d recommend them because everything has been going very well. So far so good.
Reviewed Dec. 4, 2015
I wanted a medical alert system in the house because my husband had a fall three years ago and he has a balancing problem and short-term memory loss. However, BlueStar HonorCare medical alert system didn’t work in our house at all, so I sent it back. Everybody was very nice and I had no problems with them at all, but I explained to them what was going on and they agreed with me that it was not a system that was going to work at our house. I would not recommend them because the cellular provider that they is using are not good in this area.

Sally, we're sorry that our product, which uses T-Mobile cellular connectivity, did not work in your area due to the T-Mobile coverage. We're working hard to deliver products using other cellular coverage systems, and expect them to be ready in early 2016. In any case, thanks for considering BlueStar! Best regards, Admiral Rob Wray USN (ret)
Reviewed Dec. 3, 2015
So far I haven't had to use my BlueStar service, but I haven't had any problems with it. I first heard about it in the paper, and at the time that I saw it, I decided to go on and get it as I've been alone a lot, so I got it just in case.
Reviewed Dec. 3, 2015
I was looking for a medical alert, filled out something and it was answered right away by BlueStar. Then I talked to a representative, decided that that would be a good thing, explained to him we just needed it for a short time, and he had it sent to me. My husband brought it down to Florida where he was alone. Now that I'm with him all time, we no longer needed it and I'm in the process of returning it. I spoke to a representative and they're going to send me a return label to mail it back. I told her if I had need of it again, I certainly would use BlueStar. Everybody was very friendly and informative, I have no complaints about the device, and the experience was fine.
Reviewed Dec. 3, 2015
I'm almost 80 years old and have fainting spells, so I'm pretty much housebound. I talked to the gentleman from BlueStar and he was very helpful. I appreciated that he answered the questions that I had, so I went with them. I've been okay with the response service that they provide. I had the chain on and must have rubbed against something and the little button went off. The thing came on and scared the fire out of me. However, I'm happy with them and haven't set it off again.
Reviewed Dec. 2, 2015
I’ve had some health problems and I live by myself so the kids wanted something that if I had a problem, I could call somebody. BlueStar called and the kids said that was good so they signed me up. I’m doing fine with it and I keep the necklace on all the time. I haven’t used it yet, however, if I ever had to and it didn’t work, I would be really ticked off.
Reviewed Dec. 2, 2015
I wanted a medical device that I could wear everywhere, not just in the house. I'm turning 73 and I live by myself, but I still work and do everything. I thought it would be nice to have because my other one is only for around the house. I'm on the go a lot so the other one wouldn't do me very good. It's just that BlueStar HonorCare's is big, but it's good to have something like that if I was to fall or anything happens. I haven't used it though because I don't know how to get it started. I talked to a man about it, and then he sent it, but I haven't got it on yet.

Kind regards,
Kristin
BlueStar HonorCare
Reviewed Dec. 1, 2015
I’m almost 92 years old, live alone, do my own housekeeping, and I drive and eat out a lot. Patrick from BlueStar contacted me about the medical alert device citing it was in association with the navy. I thought I’d try it for a while and see how it goes. It's the same type of thing with the OnStar system on my previous cars whereby I could push a button and they would find me. All my contact with BlueStar was pleasant. It’s just they’re a good distance away from me, but I’m satisfied with the device. I take it with me whenever I go out.
Reviewed Dec. 1, 2015
I'm very satisfied with BlueStar's medical alert device. Even though I haven't used it because nothing has happened so far, everything has been all right. Their guy talked good about the medical alert device. I got it because of my age and maybe I would fall and what if nobody was around and I needed help. If anybody would ask, I would recommend them to BlueStar.
Reviewed Nov. 30, 2015
BlueStar were veteran-based and had one that was available where the GPS would work throughout the United States so I selected them. My parents were originally traveling and that was convenient for them. I wanted to make sure that they had one that worked outside their home. Unfortunately he ended staying way longer in the nursing home and only got out a few days ago, so we never used it. We’re returning it because the Veterans Administration would give it to him for free.
The customer service was particularly good and his name was George. I called several times and he was very persistent. Before he even got it sent out, we went through and clarified at the end of the call. He figured out that we had ended up choosing the wrong one to begin with, so he fixed that right away. I called several times to get a return label for the mail, nobody would answer the phone. I finally got a hold of them yesterday morning, they said they were really sorry that all of their information had changed. Anyway, we owed about five days on the bill because we couldn't get through. They canceled that and are sending the return pad so they'll all have it back as soon as that check comes. I'm very satisfied.
Reviewed Nov. 30, 2015
I found BlueStar online and ordered a medical alert for my sister-in-law. I am worried of her falling because she had slid up before and picked up on her own. I'd recommend BlueStar. She fell asleep on it one day and they called her. We’re very happy with them.
Reviewed Nov. 29, 2015
I had a stroke so I needed a medical alert device. We went with Bluestar because it looked like the best one for us and the price was right. It is very good and I would recommend them to a friend.
BlueStar TeleHealth Company Information
- Company Name:
- BlueStar TeleHealth
- Company Type:
- Private
- Year Founded:
- 2013
- Address:
- 7654 Standish Place
- State/Province:
- MD
- Postal Code:
- 20855
- Country:
- United States
- Website:
- bluestartelehealth.com