BlueStar SeniorTech Reviews

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Edited by: Justin Martino

About BlueStar SeniorTech

BlueStar SeniorTech is a company that provides a range of technology solutions and services to help seniors live better in their homes as they age. It specializes in medical alert systems, telehealth services, eldercare devices and support labor.

Pros
  • Range of products
  • FDA-approved devices
Cons
  • Some items out of stock

BlueStar SeniorTech Reviews

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    Page 5 Reviews 440 - 640
    Verified purchase
    Staff

    Reviewed Aug. 22, 2016

    Everybody at BlueStar has been so personable and considerate of me I love them. They gave me all the information and told me how to set up the unit. I told them that I have MS, I'm walking with a rollator, and I can't lean over too hard. They told me to take my time and see how it works and that if I have a problem, I can call them back. They are so nice to me. I hooked it up and made sure everything was on. The red light is on, and everything is working. I got my little wristlet on my wrist. It's supposed to go around my neck, but I don't like things around my neck. It is so big, if I have to push the button, I can find it. I never had to use it in an emergency yet, which is a blessing.

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    Verified purchase
    Installation & Setup

    Reviewed Aug. 21, 2016

    BlueStar extended the service and the price so we chose it. It's for my wife because she had a stroke back in 2007 so her mobility is limited. I set up the device myself at the house and the instructions were easy to follow. Hopefully, we won't have to use it, but if we do we're glad to know it is there.

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    Verified purchase

    Reviewed Aug. 20, 2016

    BlueStar is on the go, you could go take it to any state and I like that if you have an emergency. They want us to test the device once a week so I just hit it and test it.

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    Verified purchase

    Reviewed Aug. 20, 2016

    My daughter set up BlueStar medical alert for me. When I didn't have it, I didn't feel safe. But now that I have it, I do. However, this one is big and is too awkward. I wish for a smaller device than what I have.

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    Verified purchase
    Customer Service

    Reviewed Aug. 19, 2016

    I took care of my elderly mother-in-law and there were occasions when we had to leave her alone. Recently, she fell out of the bed and not having a system there made her lie around for three to four hours waiting for someone to help. I had the Life Protect system which was hooked up to a landline phone because of some changes in income, I couldn’t afford the cable and internet that came along with the phone service so I had to go to something that would work out for myself, thus BlueStar. My BlueStar device was easy to assemble and figure out how it worked. What I do is I don’t travel as much but this design can go on your wrist or around your neck and then all you have to do once you put it on is to push the button. I’ve already tested it initially when I got it, I tested it again last weekend and they replied. It’s small, portable, and it does everything it said it would do.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Malcom, we are glad that you have found some peace of mind in your BlueStar medical alert. Please continue to test it monthly so you know it's in working condition, and if you have any questions, call us at 800-300-1724. Thank you for choosing BlueStar!

    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2016

    I’m 64 and I live by myself so I got BlueStar as a precaution. It’s not that I’m in ill health or anything. It’s just that we never know what will happen. Their reps called up right after I got it and asked me if I needed any help or if I had any questions. It seemed like they’re very concerned. I like them. So far, they’ve been very nice and very good to me.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Alexander, thank you for taking time to offer a review. We're really glad that you have found our team to be responsive and caring. We are only as happy as our customers are, so we aim to treat you like family! If you ever have questions, don't hesitate to call us at 800-300-1724.

    Sending kind regards from all of us at BlueStar,

    Kristin

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 17, 2016

    I was doing research trying to find a program for my mom and BlueStar Veterans was one of five that I looked at and contacted. I made the decision to go with them. I bought the service as a gift since my mom's a widow and lives alone. Initially, BlueStar Veterans didn't meet their initial promise of getting it out on time and were a week later than what I was promised. When I followed back up with the sales person on it, all he did was send me over to customer service and he never ever provided me any other feedback. I was disappointed in that aspect. The delivery of the stuff, the installation, and the paperwork were very easy, though.

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    Verified purchase

    Reviewed Aug. 16, 2016

    I’ve had two bad falls. One was in March when I flipped and then the last one, I was watering my garden in the back and I fell down hard because the ground was uneven. If my neighbor hadn’t seen me and helped me back into the house, I don’t think I could have made it by myself. My three daughters got their heads together and said that I needed BlueStar so my daughter set it up. We just got on but it seems to work fine.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2016

    I've tried using another medical alert service before, but I was not happy with it. So, I decided to make a switch and see if I could find one that would offer a better service, and it's been good with BlueStar. I appreciate the fact that this service has been set up for veterans, which is an advantage to me. I accidentally pushed the emergency button once, even if I didn't need help, and they were prompt in answering and were very understanding. They also tried to make sure that I was okay by questioning me, which I appreciated.

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    Verified purchase

    Reviewed Aug. 15, 2016

    I'll be 62 in September, and my wife is not home a lot, so me being home and disabled, I was having to get help myself. Last year, I almost died on my front porch. I had an anaphylactic shock - my tongue started swelling up and I couldn't breathe. I was given enough meds to get me to the hospital and then I went from there. It just happened my wife was coming into the house, and I live ten minutes away from the hospital that's why I survived. I was doing some browsing on the phone and saw BlueStar. This device will be good for me, because I don't have a landline or cellphone. That way she can go ahead, take care of her business, and doesn't have to worry about me being in the house by myself.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2016

    BlueStar made a better deal than this other company so I went with them. They’re so nice when I talk to them in person and they’re really good but the thing doesn’t work and I decided that I don’t want to keep it at this time. If they have a better model, then I’d rather have one that’s not so bulky. This one is heavy and like the size of a pager, and I don’t want to be carrying that around because I have my ID badge on at work.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2016

    I've had a medical problem and I'm on the go quite a bit. BlueStar would be the perfect vehicle that could support my traveling around. They are the right medical alert system to have if something were to come up. I'm satisfied totally with how things are going right now. They are number one right now and they've kept their word, they are on top of the situation. I have a clip on my side and inadvertently punched the button. Their rep called promptly and asked if there was any emergency or something going on and were really nice about it. I expected someone would have said that I watch what I'm doing but they were very courteous about the accident.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 13, 2016

    I was doing research online and saw that BlueStar is a fairly new company but I was interested because some of their profits go to help the veterans out and my dad was a veteran. Their pricing was competitive with everybody else, too, and my mom then agreed that we would try BlueStar. The equipment itself is modern. She can be free and available anywhere she is. And if she’s on a trip, she can push the button and they can still get help to her. She’s not confined to her house or to where it only works. That was a consideration, too. She can go in the shower, can do this, can do that. We have good service with the system where she’s at. We've tested it out and it works. She accidentally pushed it one time when she was cooking, not knowing she did, and they called and it worked then, too. We wish we never use it but it’s there in case she falls or has an accident. I gave BlueStar a shot at it and everything’s worked so far.

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    Verified purchase
    Customer Service

    Reviewed Aug. 13, 2016

    One week ago, the unit itself went off and it has failed and to contact the administrator. But when I did and I talked to someone, they said: "Well, turn this thing off, put it back on, and it will probably be okay." I did that and it seemed to be functioning afterwards. However when I did a test, it was four minutes before anybody responded. I'm suffering from heart coronary arteries, if I got a heart attack, I think four minutes is a little long.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 12, 2016

    I've been thinking about getting a medical alert device for a while but didn't think I could afford to do so as I'm on a fixed income. Then, the man from BlueStar talked to me and I got it. I called their team to activate it but so far I haven't had to use it.

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2016

    I had a service before and I wanted it changed. I asked AMAC, since I’m a member, if they could recommended a service and they gave me BlueStar. I liked their service right away. I like the fact that they service our veterans and their families (I had three brothers in the second world war). I was very happy to know that they’re taking care of our disabled veterans.

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    Verified purchase
    Customer Service

    Reviewed Aug. 11, 2016

    I did a survey on my phone and answered a question about a life support system, then BlueStar called me. They were the first and only ones that called me. I like it pretty good so far. I needed one because I've had several heart attacks. I had one where I didn't know what was going on, so I just went to bed and slept. I thought I had heartburn from something I ate because that's what it felt like. I haven't had any issues of falling, but I got out of the car a day or two after I had BlueStar, and it was clipped to my side. As I got out, I bent over, it popped out and fell. They called me and made sure I was alright. I like the way it reminds me to charge it if I don't think about it. It's pretty nifty.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 10, 2016

    I called Life Alert because it was advertised on TV and it was very expensive. Then we saw Blue Star one in the AMAC, we called about it, got the information, and felt comfortable signing up for this one. When the green light on my friend's unit was blinking, I didn’t know who to call so we pressed the alarm button and they told us the proper people to call and we got that taken care of. My friend is very happy with his device.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 9, 2016

    I had checked on BlueStar myself and saw that it would be too expensive. Then they called me and told me I didn't have to pay for the product, just the service every month and it sounded good. Their staff were very nice when I accidentally pushed the button. I was at the doctor's office, only trying to get money out of my purse where I also keep the device. I haven't had it for a month yet and enjoy the security of having it. At the doctor's office, I was recommending BlueStar to the people there.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2016

    Everything’s going well with BlueStar! My kids pushed me to get it. I've had a lot of heart problems and I'm home 90% of the time by myself, so they thought getting it would be a good idea though I’m only 60 years old and don’t feel I need one. I’ve been using the device and it happened to get shut off. So, when I went to turn it back on and get the GPS signal again, I was driving down the road but I shouldn't have done that because, after I got the GPS signal, or thought I had it, I pressed the button to make sure that it was working. But a lot of people on the other end didn’t know where I was at. But I’ve spoken to their team a couple of times because they told me when I first got it that I needed to do so to make sure it was working once a week or month and everybody sounds great on the other end. I am glad to have BlueStar.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2016

    I went online and requested AARP to give some recommendations for a life alert type of mechanism and BlueStar was the first one they came up with. However, I had read some advertising for some of the others and so I thought to call around and find out. The first one I called was the most expensive one for just having the alert work in my home, not outside my home, so I was very glad that I had not continued with them and I proceeded to call several others, ending up with BlueStar. I spoke to Jim at BlueStar who was very specific and very helpful. He wanted me to go with the cheapest one, which was around $28, but that would only have been for my home.

    I'm gonna be 86 on the 6th of September, but I am a very active 86-year-old. I attend four different singing organizations and I'm out, at least, two or three nights a week plus possibly during the day. So, I need to have that alert with me. Although I have many friends and neighbors who are very helpful and close, I still feel that my friends and my family are more satisfied when I have something that I can push a button so that help will be there, so I went with BlueStar. It also makes me feel good that BlueStar is affiliated with the American Legion because I like doing business with people who take care of the veterans. I would highly recommend them to friends and anyone who is in my circumstance. They would find very courteous and helpful people. They would find peace of mind and pure satisfaction.

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    Verified purchase

    Reviewed Aug. 7, 2016

    Before I got BlueStar HonorCare, I passed out a lot. Back then, I fell on my head and busted my eyebrow one time. I push the button every few days to make sure that they got the right location as that's what the paper said to do, though I haven't had to call them yet.

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    Verified purchase
    Staff

    Reviewed Aug. 6, 2016

    I’m satisfied with BlueStar's service. I just called and ordered it and then I just read the directions and put it on. Their reps were very nice when I talked to them and they explained everything. I haven't used them for an emergency yet.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 1, 2016

    I’m on a fixed income and the other medical alert providers were too expensive for my budget. I got BlueStar Sentry and it's very efficient. I like it. When I pushed the medical alert button, they came on time, asked me what my problem was, and sent out medical assistance very quickly. It didn't take long for them to come which was nice. It was an excellent experience.

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    Verified purchase
    Customer Service

    Reviewed July 26, 2016

    I'm a fall risk and have a caregiver, but I needed a medical alert device in case I would need assistance getting to the hospital. My family had been asking me to get one for years but I kept on saying that I didn't need it. Even when I lived alone, I never thought I really needed one. But since I moved and my care has gotten to be more needy, I figured it was time to get one. I had started looking at different places and thought that BlueStar's pricing was equal to the others so I might as well go with them since my husband was a veteran. I got their Admiral Protect device.

    I've never needed them to come to my aid but have accidentally pressed the button six times. One time it was underneath my arm and I just happened to press it when I was in the car with my son-in-law and he hit a bump. The device is fine but I have trouble keeping it in the same place because it keeps on falling over to my side. I recommend that they try to make a device that's smaller and not so heavy. Still, BlueStar's response was quite quick. Everything has been very cool, calm, and collected. It gives me and my family a sense of security. I have a good experience with them, but I'm going to be returning the device because I'm entering an assisted living place within the next week.

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    Verified purchase
    Customer Service

    Reviewed July 25, 2016

    I live by myself, had a knee replacement, and have stairs to climb. I read about BlueStar and it sounded okay so I called and ordered it. However, I don't care for the size or the weight of it. It's too heavy to wear as a medallion. Just laying it down on the bed would get someone on the other end, saying, "Is everything all right?" However, if I drop it on the floor, which I did at one point, there is no response. It's not what I thought it was going to be. If it did the trick, it would be fine.

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    Verified purchase
    Staff

    Reviewed July 23, 2016

    I'm very pleased with my BlueStar Admiral Protect which I got because of my health concerns. I have spoken with their reps and they were very knowledgeable and very pleasant. It's been a very good experience with BlueStar. I liked their price, too.

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    Verified purchase
    Staff

    Reviewed July 22, 2016

    My mother has fallen at least twice and she's at home alone during the day. I would never know when something's gonna happen so I looked for a medical alert device for her and BlueStar had everything I needed. Everyone that I have talked to from BlueStar has been very nice and courteous. They got the device hooked up and the experience went very well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2016

    So far I’ve been happy with BlueStar although sometimes it’s hard for me to hear it. I have to hold it up where I can actually hear what’s being said but that’s because I have bilateral hearing loss so it’s my problem. Everybody that I talked to has been extremely knowledgeable. I got the equipment in a very timely manner. They even sent me a deal where I have something to hang on my door to put my spare key and so that if there’s any need, they don’t have to break the door down and they can use that spare key.

    I’ve pushed it a couple of times not realizing it until I got a call asking me what my emergency was in which I'd tell them that it was just a mistake. Otherwise, I haven’t had anything come up that I’ve needed any assistance. However, it takes a little bit longer for them to make the connection. They come on and the only bad thing is that I can’t tell whoever it is that there is no emergency so I have to wait until the 911 person comes in and tell them that it was an accident.

    I went up to my sister’s house and showed them what BlueStar was like because her family is after her to get a different type of alert than the one that she has now which only works for 150 feet from her house. I showed them that even if I was three counties away from where I lived, I was still able to pick up the signal. I did the test on it and I asked the lady the location where I was then, and she said Nashville, Arkansas which is exactly where I was. That really impressed my sister so I think when things settle down, she’s going to check it out and get one for herself.

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    Verified purchase

    Reviewed July 16, 2016

    Sometimes I get off balance and might fall, so I looked into getting a medical alert device. I went with BlueStar, and although I haven’t been with them that long, it's been great so far.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 12, 2016

    We got a medical alert device for my wife for the safety of having it. BlueStar's pricing and the sales person we talked to clinched our purchase with them. However, we tested the help button and it was four minutes before they responded. It's a bit slow. But our interactions with their team has been good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2016

    I’m a widow and I’m home alone. I once tripped in my yard and hurt myself. I was bending over in the yard and stubbed my toe in a stone and fell down. I can’t get up without pressing on something so I scooted into the garage and pressed on a bench to get up. The fact that I can't stand up once I’ve fallen down outside made me think that I should get the Sentry Medical Alert. My daughter calls at 7:00 every evening but still 24 hours in between is a long time if you’re stuck on the ground.

    I considered another medical alert system that was only $20 a month but they had an expensive setup fee and it would have totaled about $120. With BlueStar, there was no startup fee and there was a $25 coupon in the magazine so I’m not going to pay until the 7th of August. I got a lock box, too. I've tested the device twice now. It took maybe half a minute before they got back to me. It's been a very good experience and they’ve been very helpful.

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    Verified purchase
    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed June 24, 2016

    My main concern was that my wife fell while I was gone from the house. I went online looking for a medical alert service and BlueStar came up. Their team was exceptional on all counts. And as a retired military, they give us a military discount. They shipped the equipment very fast and gave us information on how to set it up and check it. I hope we never have to use it, but it's there in case my wife should fall or become disabled.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Clifford, we appreciate your time in offering a review, and we are glad you are happy with BlueStar's equipment and service. We hope that you and your wife won't need to use your device in an emergency, but be sure to test it once monthly. If you have any questions, give us a call at 800-30-1724.

    And thank you for your service to our country, sir!

    Verified purchase

    Reviewed June 24, 2016

    I live by myself and nobody's here but my two dogs. If anything should happen, I get more confidence with a medical alert device to protect me. I got the BlueStar and everything's fine and I'm satisfied with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2016

    I'm going to Kansas for a month and I'd like to take the BlueStar device with me. In the beginning, the reps were able to answer my questions but when I called back, I asked the man that I dealt with to give me some instructions on how to hook it up and he didn't help me. I was told that I didn't need a landline phone, but when I got it, I had to have a landline. It took me a long time before I got the landline and I only just got the device which I don't know if I got hooked up right or not. I pushed the button to try it out and didn't get any response.

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    Verified purchase
    Billing

    Reviewed June 24, 2016

    I've been sick and a friend of mine was talking about some kind of medical alert service, and it sounded like BlueStar would be a good outfit, but I didn't know what it was till I got it. My friend's medical alert device works around the arm, while mine is something around my neck. I misunderstood and was confused about the cost of the BlueStar service, and I'm going to have to send it back, because I can't afford the expense of it, which is $37 monthly payment, right now. I live here by myself now and was thinking about trying to get out and catch up on things but I didn't realize that I can't do it. There's a lot of surgery I've got to have, I'm taking medication, I've been in one doctor's office and another, and I'm just not able to cope with anything now. If I really needed the medical alert and was going to be out and around, I would recommend it.

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    Verified purchase
    Staff

    Reviewed June 24, 2016

    I was taking care of my mother who has dementia and I was making her lunch. And apparently, I was on the floor for two and a half hours before somebody got a hold of me. They said my body temp went down to 93, and it was low on my sugar and my blood pressure was sky-high. So that's when I started looking into different things. I found BlueStar, and so far so good. I like it because of the veterans, 'cause my father was a vet. The reps are also friendly. The necklace that I wear sometimes is a little sensitive, so I had to get used to it. I'm better now, but I was hitting it before by accident. I know what I can and can't do - I'm short and it hits the sink. I wish they had a button that I can hit and say that there was a mistake. But I feel safe with it and I'm satisfied.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed June 24, 2016

    BlueStar have a lot to offer. I live in a senior citizen's building, and I'm not good with cell phones but what I needed is something that would work when people call my house number and I'm in the building but not in my apartment. I was so excited about getting one and so I gave this guy my debit card. I even asked him to send some pamphlets to our building. He was extremely nice, friendly and knowledgeable. He gave me his personal cellphone in case I had trouble getting it fixed. and he preset the machine for me before they mailed it.

    The next day, he called me back and he said that he had talked to his boss and that it doesn't work the way I wanted it to work and they had already mailed it out. So I sent it back with the return receipt a week and a half ago. Although it didn't have the function that I needed, it still is a good product. It had a lot of good functions, it's a nice setup and a heavy good equipment, and not cheap.

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    Verified purchase
    Staff

    Reviewed June 24, 2016

    I had a stroke about five years ago, so I need a medical alert device around to be with me to keep. BlueStar is a little cheaper than other medical alert system providers, and their team is friendly and knowledgeable.

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    Verified purchase

    Reviewed June 24, 2016

    I'm 77 and I live alone. I have two sons that live very close to me, but they don't live right here so I thought that getting a medical alert device was a good thing to do. BlueStar came on TV, and it sounded good to me. I'm very satisfied with it overall.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 19, 2016

    BlueStar had the list of the things that I wanted and I like that it has tracking when I would be out and about. My old medical alert didn't have that so I stopped using that one. I also like that BlueStar calls my son if something happens. It's also a little heavier than my old medical alert because of the tracking feature of it, but I'm fine with it. The gentleman from BlueStar that I talked to was fine. He told me that they would send me a lockbox for my front door with my code in it so I can put my key in it and I haven't received that. I don't know whether he was waiting until after my 30-day period of using it to see if I liked it before they send it, but I would like to have that.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Barbara, we appreciate your taking time to offer a review, and we are happy that you are pleased with your BlueStar alert! As for the lockbox, there is a short lag time but it should arrive within 15 days of your order being placed. Please let us know if you don't receive it by then by calling us: 800-300-1724. Thanks and take care!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2016

    Betty is extremely pleased with her BlueStar device. I bought her a pendant that was a jewelry, as opposed to the black string that comes with it, and attached the device. With the iHelp medical alert that she ordered, she didn't have to do anything other than say what her problem was. If she cannot respond, they'd send somebody according to GPS. One time, I mistakenly engaged their service while taking it off the charger. I was very satisfied with the fact that a lady answered. I told her I wasn't aware that I was pushing the button, and she was very nice about it. But that shows that they're responsive to the calls. It's an excellent product. They've got a wonderful service and we appreciate it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2016

    I had a trauma. I locked myself out of the door and had to spend the night in the yard. The door just locked behind me and I didn't realize that the gate was blocked with a big thing and I can't get in the house. I had a brick wall all around me inside the gate. I got on the gate screaming and hollering at people outside, but they didn't hear and can't see me. I have the key in the garage but I couldn't get out of the yard. So I stayed there from 9:00 until 9:30 the next day. It was cold and I was fixing to go to bed and I just had a short-sleeved pajama and shorts because it's been warm that day. By night, it froze and it was sprinkling. I cried my heart out and hollered for help but nobody came. I was so helpless and nervous and I've been real sick in the hospital with my arthritis and my osteoporosis. I'll never forget the fear that I had that night.

    My son, who lives in Atlanta, got scared and called me the next morning and said he was going to get me one of those things I can keep in case I got hurt. He found out about BlueStar, checked it online and got the iHelp medical alert for me. It's a little heavy than usual and I put it around my neck. One time, I was changing clothes and somehow it came on. It scared me because I heard somebody talking and I'm not used to it. The woman on the other end told me she would send help if I needed it or if there's an emergency. But I said it was nothing and I apologized. It happened about two more times by mistake and I apologized right away.

    The device is working great and I carry it with me day and night. I never part from it because it's expensive and my son's paying for it, plus he worries I'll have another problem. I'm 79 and I live alone. I feel safe when I go anywhere. I've been recommending it to people and two of them told me that they're interested. I told them that my son said that it's the best because I don't have to have it just in the house. It's good anywhere I go, even if I have an accident and I'm out of town.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2016

    BlueStar is a good thing for me because it gives me the chance to do a lot of outing and traveling with my kids. Their reps were very friendly and knowledgeable. However, sometimes I had to call because it was not reaching the signal and they straightened that out. Sometimes it works but this last experience that I had with it, it got real hot so I took it off. I still saw a green light so I put it on the couch then walked away and went to the bathroom. When I came back for it there was no light at all. I said maybe it needs to be charged so I charged it. From there, it took a long time before I saw a green light again. I don't know what the cause for it to get real hot like it did and don't understand it. However, I got it on now and it's blinking. I'd recommend them to a friend because they have two different types, one for a homebody and second, for the type of person who likes to get out like I do.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    I'm in good health for my age of 77 and I still do all my own stuff. But my wife passed away of cancer two years ago and I've been kind of by myself. Then I was watching BlueStar's advertisement and I thought maybe I better get one of that because the week before that, I fell off the ladder. I liked their price so I got their Freedom Alert. Besides that, I also went with them because I'm a veteran and they've got a veteran running it so that makes a difference to me. A guy who's been in service for quite a while is usually pretty honest. The rest of their team also seemed very good. If they didn't, I wouldn't have gotten them. I'm satisfied with them though I haven't used the alert yet. All I do is hit the battery thing and the battery works, so I guess it's working. All soldier veterans ought to get one.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Stanley, we appreciate your kind review. We hope you have some peace of mind, having your BlueStar alert with you, and we also hope you never have to use it beyond that monthly testing that you should always perform.
    We can promise that our service and products will always be top-notch; we pride ourselves on that. Don't hesitate to call at any time with questions or concerns: 800-300-1724.

    Thank you for your service to our country, sir!

    Verified purchase

    Reviewed June 11, 2016

    When I almost died, I knew I had to do something as I'm a bit disabled, so my sister had gotten me the BlueStar device which has been really working fine so far even if I haven't had to use it. I keep it on me all the time when she's not around and when she's home, I put it on my table. If in case something would happen, like if I fall, it's hard for me to get up, so I'm happy that I have it. With the BlueStar phone, all I have to do is press the button.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Thank you for taking time to offer a review, Rosa, and we are really glad that your BlueStar device is giving you peace of mind. We hope you never have to use it in an emergency, but don't worry.....we'll be there if you need us!

    Verified purchase
    Staff

    Reviewed June 10, 2016

    I had three strokes and a knee replacement done in March, and I needed something when I went outside of my apartment so I got a BlueStar and I like it a lot. The BlueStar team was very nice and helpful. When my BlueStar didn't work, I had to send it back. They then sent me another one, and had no problems with it. Overall, it's very excellent.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for your feedback, Carol, and we are really glad that you are pleased with BlueStar's quality of service! We are committed to helping our customers stay safe and secure, and we hope that your BlueStar alert is offering some peace of mind to both you and your family.
    With best wishes,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed June 7, 2016

    I had a bad fall and I live by myself so I had to have something. I don’t have any friends that live close by that could do something if there was an emergency. Then I read about BlueStar Veterans online and their team was friendly, courteous and knowledgeable. That’s the reason I went ahead and got a medical alert device from them. I ordered the Admiral Protect and it’s so quiet. I got a recording when I plugged it in and then when I read the book, I started getting confused because it was saying it had a step 2 and I didn’t understand it. I’m hoping that it’s working right as I haven't had an emergency yet. It's been okay so far.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Thank you for your review, Becky, and we are glad you've been happy with your choice of BlueStar. Our customer care team will speak with you again to make sure your understanding of the equipment is complete. Please call us any time if you have questions: 800-300-1724. Take good care!

    Customer ServiceStaff

    Reviewed June 6, 2016

    As a family, we checked out different companies and chose BlueStar HonorCare because of great reviews and because of their care and hiring of veterans. Their prices for the same coverage was less than most and the customer service was exceptional. They also offer a discount for AMAC members (it's like AARP only conservative in their dealings and views). Tim and Mary in customer service continued to answer me and my mom's many questions and concerns, patiently and professionally. The response when my mom tested the device was prompt and heard easily. When left off the recharging cradle, she was reminded by a voice telling her to place it in the cradle so she would have a charge when needed. We would definitely recommend this company to others.

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    Verified purchase
    Sales & Marketing

    Reviewed June 6, 2016

    I’m 78 years old and I have Parkinson’s disease. A friend of mine told me about BlueStar Veterans and I got their Admiral Protect for three weeks now. I have it around my neck and really haven’t had a chance to use it but it would probably satisfy any needs that I will have. Every time I've talked to someone from BlueStar about it, they sound to be very informed. I feel very confident that it will perform the way it’s advertised.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Paul, we are confident that your Admiral Protect will perform if you ever need it. Meanwhile, be sure to test it to make sure it's in good working condition. We will have someone from our Customer Care team check with you to know that you are testing it properly. Our hope is that you won't have any emergencies requiring the device -- just that you enjoy the peace of mind in having it with you.

    Verified purchase
    Staff

    Reviewed June 5, 2016

    I got a bad back and knees and I fall sometimes. I ordered iHelp from BlueStar and everyone from their team has been nice. But the device doesn't work, so they're gonna send me another one with another carrier. Everything would've been fine if they got one that works.

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    I've had viral pneumonia and it has affected my walking. When one gets viral pneumonia, it stays with the person for several months and it affects the blood pressure when standing up. My son-in-law got BlueStar for me and also got one for his mother because she locked herself out of the house and she had a courtyard in the back and it was also locked. I mashed up my medical device one time against the counter when I was in the kitchen and it alerted. I haven’t had an emergency but I talked with the BlueStar team and they were very cordial and nice to talk to.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed June 3, 2016

    I'd seen BlueStar on TV and the gentleman I talked to told me I have to be in the military, which my son is a sergeant in the Marines, so I was able to get it for my dad. I don't live with him and sometimes he works on the yard that's why I got the device for him. A couple of times he would go take a shower and we found that he fell. The second time he fell, he had to call the ambulance and they had to bust the door in because they were calling him and he wasn't answering so we knew he passed out. That's why when I saw the advertisement, I got the device.

    I had a different medical alert device for myself when I got real sick and every time I would go in a store or pick up a package, it will hit the button and go off. BlueStar is a little smaller and a bit more convenient. The pricing is another reason I chose it. When my dad ran the test, it ran perfectly so he feels comfortable wearing it. We got two buttons and the second one is stationed at my brother's room and it works fine by him, too. So everything is beautiful and we trust BlueStar. I will recommend it and try to get someone else to get it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Kaston, thanks for taking time to give a review, and we are happy that you are pleased with your service from BlueStar. We hope you've found some extra peace of mind knowing that your dad is protected with his device, and if you ever have any questions, call us at 800-300-1724. We are here to serve!

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed June 1, 2016

    BlueStar HonorCare’s working fine for my mom. It has gone off a couple of times. One time, she leaned down really quick and was bending over to grab her shoes out of the closet and stayed that way – which was fine because from what I understand, if one would pop down quickly and then pop back up, it doesn’t come as a fall. But if one would go down and stay there for a second or more, it takes it as a fall and they'd call right after. They called her back and I thought it was fantastic. The response times or their level of professionalism has been satisfactory so far and she hasn’t had any complaints.

    Everything is going well. Then they sent some paperwork to fill out for who is on first call. There was something supposed to be like a contract, and there was another piece of paper with it saying the conditions and liabilities, and I never received that. It went to her house which is in South Carolina, and I'm in Virginia. I'd like to get a copy of it so I can finish that and send it in.

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    Verified purchase
    StaffBilling

    Reviewed May 31, 2016

    A friend hooked me up with BlueStar HonorCare and I'm satisfied with them. I got the square thing with a button. I'm gonna have to start making payments. They said it's $30 a month and I want them to take that out of my banking account as of next month.

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    Verified purchase
    Staff

    Reviewed May 29, 2016

    I ordered a BlueStar HonorCare for my dad and he purchased it. The price was the same as that of other providers but the rep sounded like a nice guy. I was very comfortable with him. He was very honest, sincere, and spoke well. It was also my gut feeling that we went with the company. Everything sounded good and the timing was right. We haven't needed it for an emergency, but we like the idea and everything is fine.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    John, we are glad that you and your dad are pleased with the BlueStar device, and we ask that you make sure to test the unit monthly. If you have any questions, call us at 800-300-1724. Best wishes!

    Verified purchase

    Reviewed May 28, 2016

    I fell down my daughter's stairs backwards and broke both shoulders and had really bad time. And in my recouping, I'm not nearly as steady as I used to be so my daughter ordered a BlueStar for me. I haven't had to use it but it's nice to have it here because even though my son lives with me, he's gone a lot during the day. I'm satisfied with my experience with BlueStar. The only thing that has bothered me at all is that the wristband is way too tight for me so my other daughter gave me some ones that she had that went with a watch and so I'm using those instead. I would recommend BlueStar but I was very confused about the coverage I had but my daughter was going to get it to me but then she went out-of-town for a while.

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    Verified purchase
    Customer ServiceSales & MarketingFall Detection

    Reviewed May 25, 2016

    I answered an ad for life alert then I got a whole bunch of people responding to that inquiry. BlueStar turned out to be the best offer so I ordered a medical alert device from them. I wanted assurance that I would get help if needed since my granddaughter who was living with me has moved out. I haven't pressed the button yet for an emergency, but I tested it in the beginning. I've also been a little rough in handling the pendant and it thought I had fallen. It's amazing! Just that little extra bounce and it indicated a fall and it was checked. Their response was a lot better than ADT's, which is what I had in the past. I apologized and it was fine, but it has happened twice so now I'm being particularly careful not to bounce it.

    My only complaint is that the ribbon gets wet since I wear the pendant in the shower. Hence I would strongly recommend that an extra ribbon for holding the pendant would be in the package so that if one gets wet in the shower, there's a dry one to put on. But other than that, I have no complaints at all. I'm very pleased with the service so far.

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    Verified purchase

    Reviewed May 21, 2016

    I thought I needed a BlueStar help button because I'm 91 and I live by myself. But it's talking to me all the time saying my battery is slow or something and it scares me half to death. I haven't been very satisfied with it and I'm getting around to send it back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 17, 2016

    My husband is a veteran and was on one of the veteran's website when he saw BlueStar HonorCare. We liked that their medical alert device had the distance and it's like a piece in the car. It's cellular so he could push a button wherever he was at. The price was right too. Everybody we talked to was very nice and very helpful. There were no problems whatsoever and the device works fine. He accidentally hit it a couple of times and they called him right back. He was very pleased that the response was very good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 16, 2016

    My wife has dementia and she wandered from the house, so I wanted to get her a medical alert device. It so happen that BlueStar has GPS wherein she could be located if she wandered off. So, I ordered the device and paid for a whole year in advance. We haven’t had to use it for an emergency yet although I did end up calling two or three times when it activated BlueStar. I was very happy with their team. They’ve been nice. Most of the time she pressed the button with no reason at all, but every time it came on, we get a response from them.

    However, she didn’t like wearing it on her neck so I put it on her belt. But when she went to the bathroom she forgot she had it on and she knocked it into the toilet. It says that it was waterproof so we got it out and let it dry out. But since that time, I have not been able to get it to operate. It won’t charge and it won’t work at all. But all in all, the experience is good and I'll recommend them.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Jeff, sorry to hear that your wife knocked the device into the toilet. It's basically a little cell phone, and doesn't like being dunked in the toilet. Please call our customer service team at 800-300-1724, and we'll send you a new device.

    Best regards, Admiral Rob Wray

    Verified purchase
    Staff

    Reviewed May 14, 2016

    I talked to a gentleman from BlueStar and he was very responsive. When I was doing the testing with the little mechanism, they answered real quick. My dad is 84 and he's had two strokes. My mother is 80 and she has to take care of him. I got them the BlueStar but I can't get my mom to use it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Shelly, your dilemma is widespread.....getting our loved ones to use the devices. Please continue to remind your mom about the peace of mind she can have, knowing that help is only the push of a button away. Has she tested the device herself? If you have any questions, don't hesitate to call our Customer Care team at 800-300-1724. We hope both your folks stay strong, and thank you for taking time to give a review.

    Verified purchase

    Reviewed May 13, 2016

    I live upstairs and I’m going up and down my stairs. I was afraid of falling dragging my groceries up so I bought a medical alert device. I liked BlueStar better than another one that I had. It’s good. Once when I mashed the button, there is someone, after two or three rings, who responded immediately, and I like that.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    We are glad you are happy with your BlueStar device, Mildred. If our customers are not happy, then we are certainly not happy! Please take extra time going up and down the stairs (and maybe you have a neighbor to help carrying the groceries?) and remember to test your medical alert at least once a month. If you have any questions, don't hesitate to call us at 800-300-1724.

    Verified purchase

    Reviewed May 11, 2016

    In the building where I live, we have something that the office gives the residents to put around their neck. However, it only works when you're in the premises. If you go out some place, you have no help. I got BlueStar Admiral Protect because they have the box and they keep calling me. Everyone should have protection everywhere not just in the building so I would always recommend that someone should get the one that I have. Also if I move from here, I can use the Bluestar.

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    Verified purchase
    Customer Service

    Reviewed May 10, 2016

    I have BlueStar medical alert but I haven’t had a lot of experience with it yet. I haven’t got my lock on my door, but the key is in it and I also don’t have a charger for the car. I don’t know if the charger was part of it or if it was going to be an extra thing. But, anything else has been really nice. I can wear the button and it is a bit larger than what I expected it to be, but it's still appropriate. The light stays on all the time or it blinks, but that’s okay. I like the feature where the GPS tries to find you wherever you are like if you're walking in a park in Colorado and you fall. Then, if you're in your car and you have an accident or if you knock yourself out at the house, there's a fall message on it and you wouldn’t have to push the button. I have not had an emergency, but I have pushed the button twice and there was a quick response on both times.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2016

    BlueStar is very pro-veteran - it seemed like they planned it for war veterans and I have not heard of any medical alert companies that seemed to be focused on veterans before. Their response was also immediate. They were calling me right after I got off the phone. Additionally, they were very professional and very kind. My voice is almost non-existent right now but they have great patience with me, listening and waiting to hear each of my questions out and waiting to hear if I had any more questions if need be to make sure that everything is taken care of. I told my provider at the VA about them and she had passed it on to other patients so that they know they have a choice and basically they might find out about something good.

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    Verified purchase
    Customer Service

    Reviewed May 6, 2016

    We were looking for something for Dad to help him stay in his apartment and one of the things was the fall detection device that BlueStar has. We got the Admiral Protect model and we were given a discount for my father being a veteran. There hasn't been any emergency where he needed to request for help, but they did a test a couple of times and he said it takes forever for them to give him a call. Dad is on a 30-day free trial and it's close to the 30th day and I haven't heard anyone contacting us. The salesman that I talked to said that this 30-day free trial is just what it is, and what I want to do is the pay for 11 months and have the 12th month free.

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    Verified purchase

    Reviewed May 5, 2016

    I purchased the Admiral Protect because I wanted something small that can travel with me because I'm planning a trip for the summer that will take me to most states east of the Mississippi.

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    Verified purchase
    Customer Service

    Reviewed May 3, 2016

    I wanted a product that would take care of me anywhere I go so I got BlueStar and so far, I'm very happy with it. I wear it around my neck, but unfortunately, it's right at the area where if I bend over, I hit something and I set it off. And I can't wear it as a clip on my pocket because I wouldn’t be able to get to it. But I was able to use it once because I fell in the bathroom at 2:00 in the morning and their response was very good.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Pauline, thank you for taking time to offer a review. We are really glad you are wearing your device, especially hearing that you fell in the bathroom. We're happy you were able to get the help you need and even more glad that you are okay. Keep that device on and let us know if you ever have any questions by calling our Customer Care team at 800-300-1724.

    Verified purchase

    Reviewed May 1, 2016

    I'm scared being by myself. I live alone and then I'm having a problem sleeping some time, like my breath gets short. I got iHelp medical alert from BlueStar because that would be the best one suited for me since it works wherever I am. I still drive and go to the stores and different places. I'd recommend BlueStar to my friends.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Avis, we hope you know you're never alone when you have your BlueStar device with you. Since you're on the go, it's extra good to have some protection in case you need it. We'll be there when you need us! If you ever have any questions, don't hesitate to call our Customer Care team at 800-300-1724.

    Verified purchase

    Reviewed April 29, 2016

    So far, my experience with BlueStar HonorCare has been good. I feel better by using it because I had a real past experience and if somebody hadn't been here, it would've been bad. I feel safer with it, and I'm glad that it's working and watching over me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 28, 2016

    Although we haven't had to use our help button from BlueStar, my husband read that it's good to test it once a week. We have tested it and found no problems. The rep on the other end called right back and asked if there was an emergency and we just said no. I'd recommend it to seniors, particularly those living alone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 27, 2016

    I'm 80, alone and had a surgery. My kids even though I live in a retirement community and have people look after me said, they'd feel better and secure, and I do too, if I get a medical alert device. I went with BlueStar and got the Admiral Protect medical alert device. Their price was right and I can afford it as a senior citizen. I told my friend who is very handicapped that it's a wonderful device. Also, there was one time I was playing Canasta and I leaned over and hit the button accidentally. BlueStar called and said "We're going to have fire trucks and police." and I said no. They asked me if I was alright. They were fantastic.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    We are glad that you are still active and busy, Sandra, and that you've found our device to give you peace of mind while you're out and about. Thank you for your kind words -- our team works hard to keep our customers happy, because that's what keeps US happy. Make sure you continue to test your device, and if you have any questions, give us a call at 800-300-1724!

    Verified purchase
    Customer Service

    Reviewed April 24, 2016

    I was looking on the computer for a medical alert device. I came across and called a few providers, including BlueStar. BlueStar was cheaper so I chose it. When I first got the device, I pushed the button to see if everything was okay and the woman told me to wait a minute. I didn't like that response since what if I was bleeding to death or having a heart attack? I purposefully haven't called them because of this but nobody from BlueStar has ever called me to see if the device is working right. Hence I've been thinking of cancelling with them and getting a different device.

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    Customer ServiceStaff

    Reviewed April 2, 2016

    Checking on my mother, I had found her on the floor in the bathroom. In pain, dried urine & wet urine. After having my mother checked out & off the floor. She stated that she had pushed her button but nobody came. I called to speak with one of the operators who at that time proceeded to tell me that yes it shows my mother had pushed her button. The man that responded couldn't understand what she was saying so he didn't send an ambulance. Or even call anyone on her list.

    I was livid. I stated that it is in her file to call me ANY time that my mother pushes the button due to I live on the same property, just diff. Apt. I can get to her faster and if need be call for EMT myself. But most importantly Being that you couldn't understand an elderly person would be a great reason to place a call to 911. #1 sign of a stroke or heartache!!

    My mother was on the floor for hours. Overnight. Cold and in pain. Thankfully she turned out to be ok. But she has Alzheimer's, Dementia & a high fall risk. Has pins in her ankle & wrist due to prior falls. YOU DON'T JUST IGNORE SOMEONE & NOT CONTACT ANYONE!! After all that IS the reason for purchasing the services in the 1st place. I could no longer do business with a company I can't trust. Not with something this important.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Christina, we are really distressed to hear your story, and we've been trying to contact you for the last couple weeks to talk with you. We want to get to the bottom of this matter and need your help to do that. Your mother's well-being is truly important to us, and we never want this to happen again. Please contact us at 800-300-1724 as soon as possible.
    Kind regards,
    Kristin

    BlueStar HonorCare

    No response received
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 1, 2016

    I ordered BlueStar for my mom. She's 87 years old, lives alone and had fallen in February where she fractured some ribs. So it was important for me to provide her with a medical alert device. Initially, I didn't hear a lot about BlueStar. Their advertisement is not as much as the one for Life Alert so the first company I called was Life Alert but their prices were a little steep. So when my friend started doing research online, he found BlueStar and sent me their information. They were a lot more economical than some of the others and I like that they were assisting the military folks as my dad was in the military. Also, the salesperson was very knowledgeable on all my questions.

    So far it's going good. At first it was hard for my mom because she is elderly and was accidentally hitting it a few times. But she's gotten the hang of it and is a little more cautious about having it on, wearing it and not hitting it. The only thing is that she was supposed to get a free lock box at the time of our order and we never received it. And so I haven't had time, but I've been wanting to call and let someone know that we need to get that lock box.

    Also, I feel like that length of time for them to answer could be shortened or they could be more prompt. When my mom accidentally hit the button she said that they called her back and she told them it was an accident. Maybe they didn’t hear her, and what ended up happening is they called the ambulance or the firemen, and then they called my daughter to let her know that they were sending someone over. But when I called BlueStar it took a while for them to answer and by this time the firemen were at my door so it was too late for me to cancel. However, they told me that they tried to call my mother back but she wasn't answering.

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    Verified purchase
    Customer Service

    Reviewed March 24, 2016

    I have some medical conditions that require me to have the alert system, and I purchased one from BlueStar Veterans after hearing about it through the AMAC. I purchased the Century Medical Alert because it was a VA Associate, and fortunately I haven't had an emergency but I’ve called a couple of times to test the system and so far, I find it slow.

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    Verified purchase
    Customer ServiceInstallation & SetupFall DetectionStaff

    Reviewed March 21, 2016

    My daughter got me my BlueStar medical alert device and I have been adjusting to it ever since she set it up. There’s nothing wrong with it, but I’m still learning. It is different from the others - it’ll talk to you or you can talk to the phone. The device even tells me if I need to put it on the charger if I forget. At first, I was told that it’s water repellent and I can take a bath while wearing it. But when I took one bath with it, its cord started scratching and scrubbing me. I’ve tried different things to cover the cord. Because if I put it next to my skin, I can feel it. Also, it blinks at me when I pull it out, and the instructions say it will go 36 hours or depending on how you’ve used it, it may be more or less. I’m still experimenting with what to put on it, with what to do with it, or how to remind myself that I have it. I can really ignore it - I put it on and don’t think about it until I bump it against something.

    One time, when I was in the church, I dropped my pen and it fell on the floor and rolled under the bench. When I reached right over and leaned all the way down, the device turned on. So whenever I bump it accidentally, it will tell me. In fact, last night, I bumped it and it lit up but didn’t tell me anything. I found out the hard way that I can push the button and turn it off, and then push it again and it will turn it back on. When I took a bath one day, I took it off and put it on top of my dirty clothes hamper. It was too low because, after a few minutes, it said something about fall indication, so it felt like I had fallen down. It stayed there for a few minutes, and longer than the device wanted to, so I picked it up.

    Also, the first day I went to Planet Fitness, I called the BlueStar operator before I went in and told her that I’m going into the exercise room. The lady then told me to set it aside for a while, but I told her I’m going to go to the stationary bike and the treadmill. I don’t really do anything vigorous or outlandish. I exercise a little bit and it has been all right because I can connect it to a belt holder or the cord.

    I like the feeling that I am protected anytime or if I’m by myself at night and I can push the button to call for any kind of help and not only for medical reasons. BlueStar's phone operators are really good and they’re accustomed to me calling for no reason and they tell me it is fine. They are very nice, and they know who I am. It’s not many times that I’ve had to talk to them, but the very last time I got a man, he asked me if I had an emergency. Maybe they know when it’s an emergency because I bumped it and it was only a light tap. They’ll phone if it’s okay, and it’s good that the operators are there because I’d hate to be talking to a medical working person who wanted to do something for me and I’m calling them for no reason distracting them from their work.

    It takes a little while to adjust to it. You don’t just put it on and know what to do with it even when you read all the instructions. People would have to learn that it is something new and it takes an adjustment to it. Also, I don’t need to feel that I’m doing something really terrible because when I touched the button accidentally, I didn’t have a problem. I try to use it as much as I can and overall, it's nice and it works well. I like it and it keeps me on my toes.

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    Verified purchase
    Staff

    Reviewed March 19, 2016

    I’m satisfied with my Bluestar medical alert device. It is way better than the older one that I had. The people at Bluestar explained everything to me and said I could wear it into the shower, but I had never gotten in the shower with it yet. I wear the device around my neck, and I haven’t had any emergency yet but I keep it on me when I am alone. I’m mostly at home, and I don’t live alone but sometimes I am left alone when the people I live with go to the store. It takes but a minute for things to happen, so I decided to let Bluestar send me the device. My niece lives with me, and she set up the device and knows how to work all the different things about it. If something goes wrong, I tell her and she shows me what to do.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We appreciate your taking the time to share how things are going with your BlueStar device, Willie May! We're glad to know you are happy thus far, and if you or your niece ever have any questions, please don't hesitate to call us at 800-300-1724. Our goal is to have 100% satisfied customers, and we want to make sure you stay one of them!
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed March 17, 2016

    I’m a diabetic so I wear a BlueStar medical alert device. I had no idea whether it was working or not so I called when I first installed it. They answered back so it was working then. I have not had to use it for an emergency so I just got to call once in a while and check to make sure it’s working because it has a battery that does go bad. It's a good product to have though and I'm satisfied.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Edwin, we are really pleased to hear that you are a satisfied customer - that's our goal at BlueStar! Thank you for taking the time to give a review, and don't hesitate to call us if you have any questions: 800-300-1724.
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceBilling

    Reviewed March 16, 2016

    Other providers called me, but they didn't follow up and come to see me. I didn't really need it as bad then, but decided that I do now so I went ahead and ordered from BlueStar HonorCare. The team members sent me the box and I had my son to hook it up where I sleep on the couch and have a table beside it. They're going to take payments out of my checking account every month. If I have to have it, then I've got the bracelet and a necklace, but I use the bracelet by my wrist. Although I haven't tried it, I think I will have to go with the necklace because the bracelet bothers my wrist or bone in it. It has the red lights on, so that means it's working. We called them to tell them that it was working, and I have to report every so often. My neighbors also got one from somewhere, and she has to call on her birthday every year and let them test it out. So far she's not had a trouble with it, so I'm hoping mine works okay too.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 13, 2016

    I didn't get my feet right on the floor and fell getting out of bed. I had to call my son who had gone to work and he had a hard time getting me up. That was a week and a day ago. My son said, "You really need that little button thing." We'd seen it on TV a lot so he got on the computer and told me that several companies would be calling me. BlueStar was the first one that called and that was almost as soon as he got up from the computer. They were prompt so I went with them. Also, they said something about veterans. Since my husband was a veteran of World War II, I got a special discount. However, I haven't gotten my device yet. I called Monday and they said there was a back order on it. It will be another week before I can get the device. Their staff were very polite on the phone explaining why I haven't gotten it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Betty, thank you for your review. We know that you have your device installed and it was tested - so we hope you are feeling some peace of mind should you fall again. Let's hope for no emergencies - but it's good to know that you can summon help right away if you need it. BlueStar wants safe and happy customers, and we are glad to count you among them!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2016

    My mom fell three times this year. Once, I was there. Twice she was by herself. She got herself up but it's better to have a medical alert device and not need it than need it and not have it. So I ordered BlueStar for her and we're happy with it. I was hunting around and comparing prices, and I saw them online. I called them and they gave me the information that I needed. I was content with the way they talked to me on the phone so I went ahead and purchased. They also gave discount for the veterans, and I am one.

    The sales rep was very nice and broke down how much it would cost if I paid it all at once, which is what we did. He also told me we could use it for 30 days and see if we enjoyed it, and then they would bill afterwards. That was perfectly fine because there was no pressure. I set the device up and it was easy. We tested it and it worked out real well. It was a nice experience, and I've recommended BlueStar to two other people.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for taking time to give BlueStar a review, Diana. We're glad that you and your mother are pleased with our service! We hope you have a newfound peace of mind, knowing that your mom is protected at all times, too.

    Kristin from BlueStar

    Verified purchase

    Reviewed March 11, 2016

    I'm 89 years old so my kids got me a BlueStar HonorCare device and I'd recommend it.

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    Verified purchase

    Reviewed March 10, 2016

    I live by myself in a senior complex and I have a lot of physical problems, so my son-in-law brought the BlueStar over to me and told me to wear it. So far, I'm satisfied with it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We're glad you're satisfied, Angela, and hope there will not be any emergency that warrants using your device. We do hope, though, that you and your son have peace of mind knowing that you are protected if you do need to summon help. Thank you for taking time to share your story!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed March 9, 2016

    I have only been a member since January and have no problems except trying to find an order number on my papers.

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    Verified purchase
    Customer Service

    Reviewed March 8, 2016

    BlueStar mentioned the fact that it might be 50 cents a day, so that appealed to me because that’s less than so much a year. And that was a big part of the whole thing, to go with the cheap one. My son hooked it up and activated it, and some of the people called from Maryland to test to see if everything was hooked up great. And everything is working fine so far. My daughter-in-law happened to be standing near the place where it’s hooked up and they called. Once we pushed the button, they called and said “Let us know how you like it.” It was all over in 30 seconds.

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    Verified purchase
    Staff

    Reviewed March 8, 2016

    I ordered the BlueStar device but I hope I don't have to use it. It's really nice and it makes me feel right. My doctor also told me I probably need one, so I got it.

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    Verified purchase
    Staff

    Reviewed March 7, 2016

    BlueStar HonorCare is cheaper compared to other device so it's what I got. Also, I'm away from home a lot and having it makes sure that I'm okay especially that I have problem with my legs. They have a plan where I could push the button if I have a problem, even when I'm away from home. But the medical alert they sent me is not working right. They're going to ship me out another one and they said that should I have the same problem with that one, they're going to give me a month free payment. The people at BlueStar were very friendly and understanding. They helped and worked with me. I recommend them highly.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 6, 2016

    We got BlueStar medical alert device, but we're still testing it out since we've only had it for a few days. The machine was blinking when we first set it up. And then from there, I called a gentleman at BlueStar and we had to reset the actual machine. But he told me that I have to wait for all the little dial tones, and it was like a minute and a half. But when something is to happen with the elderly person and they push their button, the response time needs to be quicker, not a whole minute. That's very critical time, especially for somebody at the age of this person I am taking care of. Also, the way that they have the bracelet automatically clip around the arm is good. But the size of the ornament itself is huge. If they could have a variety of bracelet sizes for the seniors, that would be a good thing.

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    Verified purchase
    Customer Service

    Reviewed March 6, 2016

    I’m 80 years and I’ve always been in good shape. But now I’ve got a real bad back and I got everything going the opposite direction sometimes. I got osteoporosis too. I've been told that if I fall, I would break every bone in my body. If I break any bone, it’s going to hurt so I'm trying to be careful and I don’t think that’s going to happen, but it might. I don’t want to chance it and I don’t want to fall. So I got a medical alert from BlueStar because my kids got their own lives, though I got one staying here with me now. But when she’s working and gone, I’ll wear it. If I'm all by myself, I can get help, though I don’t go anywhere by myself anyway, just the post office and back. My daughter set this thing up for me. Then they tried it out and it was working. I hope I never have to call them. Thank God I haven't had any experience so far. I'm satisfied with what BlueStar has been doing.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Edna, we hope you'll wear your medical alert at all times, because falling is never expected, and you don't want to be on your own and unable to call for help. Think of the peace of mind you're giving both the kids and yourself! If you have any questions, don't hesitate to give us a call: 1-800-300-1724.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed March 5, 2016

    BlueStar is for veterans and I originally got it for my dad who is a World War II Navy veteran. Then I signed up with them for my mom, and they've been extremely helpful. Though my parents live with family members, my mom is 89 and my dad is 90 so we got them medical alert devices. I dealt with Kim and he has been extremely accommodating, helpful and informative. I made arrangements to get my dad the equipment but my brother was the one that set it up and whenever he called in for customer service, they were helpful. When I got my mom's and I called in, the customer service people had been helpful as well and answered the phone quickly. It is an excellent company. The equipment gets here exactly as they say. One thing that really caught my attention was when I was researching different companies, I found out that all of their technicians are trained in basic health care knowledge as far as emergencies, etc. which I think is important.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2016

    I was concerned that my legs were starting to give way on me and I was alone a lot. I decided I would get a medic alert for safety reasons. I called and chose BlueStar and the first thing they sent me didn’t work too well. Other than that, the experience is fine so far. Their staff have been very supportive.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2016

    I've had a good experience with BlueStar thus far. I'm a 31-year-old man who's had several major brain surgeries and my family does nothing but worry about me. I have the portable one that the BlueStar rep said was probably best for me because of how mobile I still am. But with my health being as serious as it is, he said having the mobile one that goes around my neck would probably be the best. I haven't had to use it yet but I'm having it so that my mother, fiance and loved ones don't have to worry about me. I'm in the process of setting up my machine. So I'm not scared.

    The gentleman that I've talked to on the phone, Jim, was very polite and a very nice guy. He was more than willing to accommodate me when I said about my financial constraints and what system he and I felt would be best for me. He made it very comfortable to want to try this. So with how they've been to me, so far, I'm very satisfied.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Clayton, thanks so much for sharing your story, and we hope that your BlueStar device provides not only security but also peace of mind for you and your family.
    We wish you all the best, and know that we are here if you have questions at any time: 800-300-1724.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed March 3, 2016

    BlueStar Veterans has been very good so far. I was falling a lot and I live alone so I decided to order a medical alert. I would recommend them.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Mary, we hope you have found peace of mind in your medical alert and service from BlueStar. Please let us know if you have any questions at any time: 1-800-300-1724.
    Take good care!
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed March 2, 2016

    We have some bad boys in our community who're breaking in people's houses and stealing. So I decided to get a medical device from BlueStar and see what happens. My grandson and his wife attempted to put it together the other night but we didn't get it activated yet.

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    Verified purchase
    Customer ServiceInstallation & SetupFall DetectionStaff

    Reviewed March 2, 2016

    I have epilepsy and narcolepsy and I've had some very bad attacks of epilepsy over the last two years where I ended up in the hospital for over two weeks. Aside from those, I am also bipolar. I also got hurt at work so I also have three discs at my back that are misaligned. I can't work anymore and thus I recently retired on disability benefits which hopefully starts at the end of this month. We live in Lexington and my wife works in Winston-Salem which is about three to five hours from our small community. We live on private road that is a dead end with only 10 dogs and 2 cats so there's really nobody to keep an eye on me.

    I ordered a device from Medical Guardian before, but now I have the one from BlueStar instead that I only got yesterday. When I was talking to the gentleman from BlueStar, he told me that for the same benefits that I was going to get from Medical Guardian - a cellular service that works anywhere in the country with two-way communication, automatic fall detection, and GPS - he could guarantee me that I would be paying them only half of what Medical Guardian was charging if I went with them. He set me up with a different payment plan and told me that to change it, I could simply call their billing department. (I did this and they had no problem changing the yearly to a monthly charge. They were really helpful in that situation.) He further gave me some extra benefits like the Lockbox.

    The BlueStar representatives were also very friendly, attentive and they call to make sure I have the device. They also walked me through its activation. They're really different from Medical Guardian, wherein the first gentleman I talked to was very nasty. He called me a thief and liar when I told him that I haven't received my device five weeks after my order date when it was supposed to be here within two or three days. He said that to cancel my service with Medical Guardian, I had to return the device which I never received.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    MIchael, thank you for taking time to give your review, and we are glad that you are getting good service from BlueStar. We hope that you and your wife are finding peace of mind, knowing that you have your medical alert there should you need it when she's at work. Let us know if you have questions at any time: 800-300-1724. Take care!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer Service

    Reviewed March 1, 2016

    I have a telephone with me all the time in my pocket, but it isn’t hanging around my neck which would be handier. With the BlueStar, I don’t have to have a number up and get a call punched out so I know who to call and it would be much faster because I just press a button, and somebody would come. I’m satisfied with my medical alert device. I’ve never had anything to be worried about or have something suddenly happen to me, but I’m 86 years old and I suppose that can happen sometime.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Roy, we are glad you are erring on the side of caution by having more than your phone handy. Push a button and help is on the way! We hope that you'll let us know if we can answer any questions you may have at any time; call us at 800-300-1724. Thanks for offering your review on BlueStar!
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer Service

    Reviewed Feb. 29, 2016

    I'm glad I got BlueStar medical alert. I have a very bad heart so my children were worried about me staying by myself. I get these calls all the time to getting medical alert but I just ignored them but when this guy called me about it I listened to him and I wanted it. They sent it right on through mail when I told I would like to go ahead and get it. My daughter and son fiddled with it, fix it all up and got it working for me. I'm satisfied with it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Helen, thank you for taking time to give a review, and we are really happy that you are being protected by one of our medical alerts. I imagine your son and daughter are feeling even happier, knowing that you are never quite on your own anymore. Help is there at the push of a button! Call us with any questions: 1-800-300-1724.
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Feb. 28, 2016

    A doctor, some nurses and my sister went wild about BlueStar Veterans, and they told me I had to have one. I went for it because of the price, and It’s been nice so far.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 26, 2016

    I live alone so my son got me an iHelp from BlueStar HonorCare. One time, I didn't have it charged up well and it started to go off. BlueStar explained to me how to get it charged up so it wouldn't do that. They restarted it and everything went fine.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for taking time to let us know that you are satisfied with BlueStar and our service, Elizabeth! If our customers are happy, then we are happy. Call us at any time if you have questions: 1-800-300-1724.
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2016

    I’m a 26-year military veteran, and I was swayed when I’d read up on BlueStar and saw that the admiral was the CEO. Also, one of my aunt's therapists came in and said he had been late for our appointment because at the house that he went to before, the lady was on the floor and had she had an alert button, somebody would have been there sooner. So I made up my mind.

    I’m a little upset right now because I still don’t have my aunt's unit. I’m taking her back home on Sunday, which is 170 miles from here, and I do not have a unit to take with her. I’m screwed at this point because the day is over and FedEx will probably not deliver it. I had ordered it on Monday, and Dave said it was coming out of Maryland and would probably not be a problem getting it up here in four days. Dave was, up to this point, impressive. He kept following up, which a good salesman does. I called today and I have not heard anything back. So I’m dissatisfied. Now I’ve got to make two trips of 327 miles to make sure that the unit is doing what it’s supposed to do.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 25, 2016

    I'm glad that I have the BlueStar unit. It makes me feel safer in the house especially when I'm by myself. When I'm walking around and if I stumble and fall, I can get a help.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Willie, we are hoping you never stumble and fall, but if you do, we're glad you can get immediate help with your BlueStar device. Thank you for taking time to offer a review, and if we can be of any further assistance, call us at 1-800-300-1724. Take good care!
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Feb. 24, 2016

    We were looking for Lifeline services and found BlueStar HonorCare online as an option. We’re 75 and 72, and I have a tendency to fall over. My husband was worried that I would fall and not be able to get help. We had another lifeline but we chose BlueStar because it was a veterans' association and they said that they’ve donated some of the profits from their systems to veterans’ organizations. My husband's a veteran and we certainly want to support anything that we can and we do in our local area. I also read some reviews that BlueStar was an okay medical alert system, so I called them and Zack called back right away. He was a very nice, young guy and certainly was helpful to me in every way. Overall, my experience has been wonderful.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Vickie, thank you for taking time to give a review, and we are really glad to know that you've had a great experience with BlueStar. Let us know if you have any questions or concerns at any time: 800-300-1724.
    Take care!
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer Service

    Reviewed Feb. 23, 2016

    I'm 85 years old and I'm by myself. I thought that if I fall down, I really need more than a cellphone. I have a friend who has BlueStar and I thought it's a good recommendation. I've never had a device like this, and every time I've called with something I didn't understand, BlueStar has been really nice. I have rheumatoid arthritis in my hands, and I have a tough time buttoning. When I got the unit, I couldn't get it to work right. Then I was sent the things that were already pushed together so I wouldn't have to do that, and I thought that was really nice.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Norma, thank you for taking time to offer a review, and we are really pleased that you are happy with your BlueStar device and service. We are here for any questions or concerns, so never hesitate to ask us for help. Call our customer service line at 1-800-300-1724. We'll be checking in, too, to make sure you are doing well. Take care!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Feb. 21, 2016

    Everybody at BlueStar has been good and helpful.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Vernita, we are happy that you are happy, because that's our goal -- to provide the best customer service in the industry!
    Thank you for giving a review, and call any time you have questions.
    1-800-300-1724
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Feb. 18, 2016

    I got BlueStar because I've fallen a few times. They're supposed to send me a key lock for the door. Although I have not received it yet, I'm happy with my experience with them so far.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for your review, Charles. We are sorry your lockbox didn't arrive as quickly as it should have, but you should have it by now. There was a shipping issue and we apologize for not having caught it. Thanks for bringing it to our attention!
    We value all input from our customers as it helps us to improve our service. Please let us know if you have any further questions or concerns by calling 1-800-300-1724.
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer Service

    Reviewed Feb. 14, 2016

    Somebody called me and gave me information about the BlueStar Veterans medical alert device. It’s faster than calling 911. Sometimes my mother forgets things and she’s alone. If she would have an emergency now, she can press the help button and my sister or I can help her. She also tested her device with my younger sister to make sure it’s working properly.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you, Jesus, for giving feedback on our service. We hope that your mother's medical alert is giving you and your sisters peace of mind, knowing that there is always help at the push of a button. Please let us know if there is anything else we can do to be of assistance at any time! 800-300-1724
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2016

    I live alone so I bought iHelp from BlueStar because their service reaches all over United States wherever I’m at and the distance is not limited. When I tested it, the response and service provided were very well and quick. Their rep was also very good, polite and professional.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Mary, thanks so much for your review, and we are thrilled that you are pleased with the product and service you are receiving. Please don't hesitate to call if we can be of further assistance: (800) 300-1724.
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Feb. 11, 2016

    The reason I chose Blue Star over other medical alert providers is that I needed a medical alert device that would protect me when I'm away from home. The one that's in my house only protects me inside. One day I was out and got sick but I didn't have it. That was one reason why I decided I needed one to protect me. And I have two stents in my heart so I want to be protected at all times. It's best to have it and don't need it than need it and don't have it.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 10, 2016

    My son suggested for me to use a medical device because he worries about me especially when I'm at home alone. I chose the BlueStar because I support the Veteran Affairs - my father was a veteran and my husband was drafted during college days. The BlueStar team have all been very pleasant and helpful especially when I first got it and had to hook it up. Also, one day I hit it by accident when I was changing clothes and they came on promptly.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 9, 2016

    I have no problems with BlueStar. The product was good and there was nothing wrong with the service. Everybody was nice from Day 1 down. It's just that I'm 82 and I didn’t want to open up everything and go through it and learn it. It was a positive experience with the company.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Patricia, we are so glad you opened up the device and are putting it to good use. We want you to be happy with your decision to wear a medical alert, so call us any time if you have questions: 800-300-1724. Thank you for your review, and don't hesitate to let us know if we can be of further assistance!
    Kristin

    BlueStar HonorCare

    Verified purchase
    Contract & TermsTechStaffDelivery & Shipping

    Reviewed Feb. 8, 2016

    My husband fell, ripped his toenail, and cut himself when I was not around. I'm afraid that he might fall again, so I decided to get a medical alert service. I got BlueStar because I didn't like the other medical alert system provider's contract and I like the fact that BlueStar is run by veterans. They told me that they were going to send me a lock box which did not come with the unit. The BlueStar team said that it's sometimes shipped separately but it still has not come. We haven't had the chance to use it, but as far as I can tell, it is working fine.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Maria, we will certainly check on the shipping of the lock box which does go out separate from the equipment. We're glad to know you haven't had to put them medical alert to use yet, but be sure to test it so you know it's working properly. You should do so at least once a month. If you have any questions about that, call us a 800-300-1724. Thank you for joining the BlueStar family, and let us know if we can be of service at any time to you and your husband!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Feb. 6, 2016

    I plan on returning my BlueStar device, because what we really need is something that my 70 year old husband could take even outside the house. We can't take BueStar with us whenever we go out to town and it won't go far when he walks down the road. But if someone would want a stay-at-home console, I'd recommend BlueStar.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Vickie,
    Please don't return your BlueStar device without speaking with us; we will have someone call you by tomorrow (as today's a holiday). We do have devices with GPS technology that will keep you and your husband protected no matter where you are. We hope to find just the right one for your family.
    Thank you for your feedback; it's important for us to know how we can improve. I apologize that you were not given enough information about our products, but we hope to remedy that right away!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Feb. 4, 2016

    I ordered a Sentry medical alert for the convenience of it and the device came this morning.

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2016

    My health is falling and I've already fallen twice in the tub so I decided to get a medical alert device. I bought the one from BlueStar because of its price -- when you're on social security you got to squeeze that last dollar out. The rep that I talked to was really nice and everything’s been great. But last night I got so scared I lost the one that goes around my neck. I thought it got lost in the trash but I found it. It got caught up in my sweater when I took it off.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Victoria, we're sorry you had the scare you did, but are really glad you found your device in your sweater! We hope you are finding peace of mind, knowing that if you fall in the tub again (and we pray that doesn't happen) that you can summon help right away. Let us know if we can be of service at any time by calling 1-800-300-1724.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Feb. 1, 2016

    I chose BlueStar over another company for the price because my income is very very low. I’m barely getting by but I live alone and I'm 75 years old with medical problems so I know I needed some type of medical alert device. I only got the Sentry last week so I haven’t had a lot of time to assess anything except they’re very kind and the machine was easy to connect. So far so good. I pushed the button to check it to make sure that it was working correctly and it turned out well.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Doris, thank you for taking time to give us a review, and we are pleased to know that your Sentry medical alert is working for you. We hope you have some renewed peace of mind, knowing that help is available should you need it. Please don't hesitate to contact us if you have any questions: 800-300-1724. Take care!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2016

    My husband passed away in December and since I live alone, I thought it would be a good idea to have a medical alert. I drive and it would also be good to have it outside as well as inside the house. BlueStar was supposed to be run by veterans and since my husband and son are both veterans, I thought I would try their system. I paid for a full year and got my thing that I hang around my neck and the door lock, and I had the machine for a few days but it didn’t work.

    So I called the number and the woman that I talked to said to take it back outside, shut it off and then restart it and walk around in the open so it gets the blue sky. I did that and then the little light started flashing again. She told me that this sometimes happens and that I should shut it off and do that every once in awhile, which I think is quite a problem. But it’s been working ever since and last week I pushed the button to check it like they said on the instructions. I did get through after a bit and a woman asked me if everything was alright. I didn’t expect the problem that I encountered with my BlueStar and I thought when I push the button that I would get somebody right away, but first I get somebody that says they're waiting to find me and then I have to wait again for the person that asked me if anything is wrong. It takes a little longer than what I thought it would.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Melanie, thank you very much for taking time to share your story. Someone from BlueStar will call you to help you understand the GPS technology. When you are not at home, the system needs to locate you so that when you speak to someone live, they can send help to the correct location. We're sorry if it took longer than you expected, but please know that BlueStar wants to make sure you are safe and secure wherever you are. And we want you to be happy with our service - because that's what makes us happy!

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2016

    I had just come from rehab from my broken hip, and my daughter looked online and found BlueStar. I got their device because of the price. I used it once in September, and so far everything has been perfectly fine. I'm happy with this service and they responded very quickly. I have no complaints.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you, Mae, for taking time to give us your feedback. If you are happy, then BlueStar is happy, too! Please don't hesitate to call us at 800-300-1724 if you have any questions or concerns.
    Best wishes,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Jan. 26, 2016

    I wasn't satisfied with the one I had and I thought I'd give BlueStar Veterans a try. It seems to be okay for me so far. I got one for its service since I'm concerned with my health. I haven't used it except when I got to test and see if it's working, and it went fine.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for your feedback, Lorraine - we are happy to know that the test went well. If you don't have an emergency, be sure to test the device at least once a month; we want to know that it's working. Call us at 800-300-1724 if you have any questions at any time.
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Jan. 24, 2016

    The representative that I spoke to from BlueStar Veterans was very helpful so I decided to get my mother a medical device from them. She has a congestive heart failure and has trouble walking. There have been a couple of times that she's hit the button by accident, but BlueStar's staff has been really good about it. I'm happy the device is there because in case anything happens and I'm not home, my mother has that button.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Robin, we are glad that your mother's medical alert is bringing you some peace of mind. We hope that your mother never has to use it in an emergency, but be assured that we are there at all times.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 23, 2016

    I have very bad arthritis, and a girlfriend of mine got the BlueStar device for me as a gift. Also, once I'm down, I can't get up, so somebody can come and help me. A few weeks ago after Thanksgiving, I was having a hemorrhage from the nose. I requested help by pressing the emergency button, and an ambulance came. They provided very good response service. Also, everyone that I talked to from Bluestar was very courteous. Overall, I'm very happy to have a BlueStar HonorCare medical alert device. I didn't want it, thought I didn't need it. But I realized I do need it, and feel very comfortable having it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for taking time to let us know that you are pleased to have your medical alert device, Arlene, and we are especially glad to know that you were able to get help when you needed it most. We hope you'll find peace of mind in knowing that your medical alert is a small "guardian angel" on your shoulder. Stay safe and healthy!
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 21, 2016

    We could handle the $21.95 per month price for BlueStar. We had an emergency just the other night and used the medical device. I had to call back a second time because I wasn't sure if they were coming or not as about 15 minutes had passed. On the 2nd call, their rep told us they were on their way. Everything was okay in the end.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for taking time to send a review, Elaine. We are sorry you had an emergency situation but are glad you had BlueStar there to help.....and especially glad that you had a happy ending.
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2016

    I'd recommend BlueStar. I haven’t had to use it, but I rolled over on the bed one time and my medical alert went off. I jumped out of the bed and went to the living room where the speaker thing is, and told the man that I had rolled over on it and didn’t need any help. I felt foolish about that, but I was satisfied with the response time that they gave me. If I ever really need it, I think I’ll get the same kind of response time, but I hope I never have to use it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thanks for your story, June - and we hope you never have to use your medical alert in an emergency, either. We are glad to know that you had a quick response from us, and please don't feel foolish at all. You will want to test the device once a month, so consider that your first test! (big smile)
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Jan. 19, 2016

    I had a surgery and have had a fall or two afterwards (I guess I couldn't raise my feet up high enough). My daughter-in-law came through and said, “Won't happen anymore. I’m going to get you some help right now.” She went to writing and calling and then BlueStar became my medical alert system. Now I feel more secure having it, like if I go out to water my flowers or go outside with nobody home but me, I put my bracelet or my necklace on. They also called me when we had some storms and the electricity went off to see if everything was okay. They've been great!

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thanks, Lois, for your review. When our customers are happy, we are happy! We hope that you will wear your monitor all the time, though - not just when you are outside. Make it a habit to put it on so you are always safeguarded.....and that will make us even happier!
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 17, 2016

    I was able to buy from BlueStar for both Carol and I at a good price, not having any upfront money to buy equipment. One time, I pressed it accidentally and they showed up right on schedule. Their response then was excellent. Now we live about two blocks from the EMT station and I live in a condo building for 55 and older. So, they knew their way here pretty well.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Wilkie, we appreciate your review, and are glad that you have found the emergency response to be quick. However, our hope is that you won't have to push the button in an emergency - only for testing purposes! (big smile)
    We hope that 2016 brings good health and happiness to you and Carol.
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Jan. 16, 2016

    When I had the emergency, I wasn't able to speak to anybody from BlueStar. I had broken my hip two weeks ago when I was sleeping and dislocated my hip into my sleep. I was up in my bedroom, I was so upset and shook up at the time, I couldn't think straight. I was in pain and this was the first time I had used it. I pressed my medical alert device but my phone with the answering machine was downstairs so I couldn't hear what their team were saying. I end up calling 911, they in turn told me that they already had a notification from the BlueStar.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We are sorry you had a fright with your hip dislocation, Nancy, but are really glad you were able to press the medical alert button. That's just what it's for, and when our monitoring center was not able to talk with you, they knew you needed help right away. We hope this finds you on the mend, and we thank you for offering your story for others to hear.
    Take good care!
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceFall Detection

    Reviewed Jan. 15, 2016

    I fall a lot and my son kept nagging me to get an alert button so one day the phone rang and it was this gentleman from Bluestar who was selling it so I bought from him. I've already recommended it to a friend and I said, "Either you or your husband has been in your service and you're eligible for it". I'm very comfortable knowing that it's going to work if I fall down and my fingers are eligible to push that button because I had fallen a lot in the past. However, I've only had one experience with Bluestar when I accidentally pushed the button.

    .

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    Verified purchase

    Reviewed Jan. 14, 2016

    I live in a country by myself, and my daughter decided that I needed a medical alert device, so I got one through BlueStar. I haven’t used it yet, but I've hit the button at some point, and they were always right there calling me, and it’s wonderful. The only thing is you can only use it six hundred feet outside. You can’t use it when you’re driving a car, only at home. But I had recommended it to a friend of mine.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for your review, Mary - we appreciate your taking time to let us know you are happy with our service. We do have devices with GPS that will work anywhere you go, so if you want to upgrade your alert, just let us know. Meanwhile, stay safe and warm during this snowy January!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Jan. 14, 2016

    My daughter who works in a bank told me about BlueStar HonorCare. I got a medical alert service because I was having chest pains, though they didn't find anything. I have no problems whatsoever with BlueStar.

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    Verified purchase

    Reviewed Jan. 13, 2016

    My kids were pressuring me to get a medical alert device. My husband passed away and they were worried about me being by myself. So far, it's been good with BlueStar. I once pressed it by accident and they've been great.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for taking the time to offer a review, Barbara. We hope that having your device gives you and your kids some peace of mind. Don't hesitate to call us with any questions or concerns: 800-300-1724. Here's wishes for your good health and continued safety!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Jan. 12, 2016

    I joined with BlueStar so I could wear the pendant around my neck and it also connects with the help button. One time, something fell off my ledge. Nothing went wrong but I don’t know how to set the device off. I called them up and they responded right away and disconnected whatever it was. I had other help and they came at the allotted times that I was entitled to the help because I live alone. I was very pleased with their service and very satisfied the whole time. They call back immediately and want to know what’s going on. They don't overcharge you too. I almost signed up with another group and they were much more expensive but I went with BlueStar because they had something to do with the veterans and I like to always help out the veterans.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We appreciate your feedback, Phyllis! BlueStar aims to provide the best product and service for our customers. Let us know if we can be of help at any time!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Jan. 11, 2016

    I was just shopping, and I talked to Tom and enjoyed talking to him. He was knowledgeable, he got my attention and answered all of my questions so I went with BlueStar. I have no complaints other than the volume that is too loud, it's distorted to me. I must’ve accidentally bumped the device and it went off. I couldn’t understand the person talking to me but the operator told me that they could hear me all right.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We appreciate your feedback, Bill, and will have someone from Customer Service contact you to help you with the volume level on your device. We want you to be able to hear on your end, too! Let us know of any other concerns so we can address them - thank you!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Jan. 10, 2016

    My father has been experiencing quite a few falls, and we decided to choose BlueStar because of the price. We haven't had to use the services, but the initial start-up was okay. They answered my questions.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Many thanks for the feedback, Bernadette. We’re pleased to hear you’re satisfied with our service, and our hope is that your dad stays well. If there is anything we can do to improve, tell us about it, please!
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceFall Detection

    Reviewed Jan. 9, 2016

    So far I like Bluestar's service. Thank God I haven't needed to use it. But it's consistent and I do know when I have accidentally triggered off the help or when I test it, it's perfect - the Bluestar guys respond. I haven't tested it again this month but I will. I was originally sent a necklace and I appreciated that I got the bracelet because I wear the bracelet all the time, and that is very helpful. I've recommended it several times to a couple of friends who have been previously talking to me about medical alert systems, and I told them this one is perfect - perfect price and good service. I also love the fact that I have an free outdoor lockbox with apartment key on it, so that's fantastic. Yesterday I also got a calendar from BlueStar which is cool because I needed it.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Toni,
    Thanks so much for taking time to share your review - and we are really happy to know that you are satisfied! Please let us know if you have questions or need help at any time.
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Jan. 8, 2016

    I'm very satisfied with BlueStar. Everything is working fine.

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    Verified purchase

    Reviewed Jan. 6, 2016

    BlueStar sounded like the most reasonable of all medical alert systems so I chose it. I just plug it in, wear it and it's here if I need it.

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    Verified purchase

    Reviewed Jan. 5, 2016

    I can walk but I can't walk without a stroller because I have no balance. I got the BlueStar around my neck and arm, but I don't use the arm. I have used the neck and so far, I have no problem.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We are glad to know that your medical alert is working and also convenient for you, Jacqueline. Thank you for letting us know that all is well. Stay safe!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Jan. 3, 2016

    My wife and I have talked about getting a medical alert device after each of us fell down in the bathroom. My wife happened to see BlueStar on the internet and we got one. We were healthy and got around good but you just never know when you're gonna take a fall. Fortunately we haven't had to use it but it makes us a little safer that we've got it. It's good so far and we're satisfied.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 2, 2016

    My father has Parkinsons and he started falling. We needed a medical alert device, and because he's a veteran, we went with Bluestar. He's used it for an emergency and the response service has been really good. Whenever dad fell, they called me right away. Our salesperson, Jim, has been wonderful. He gets back to me right away and as soon as I send the email, he responds. One time, I needed to talk to him and he answered his phone and it was on the weekend. I've been able to get him anytime I needed him.

    He's also made it clear that even if Dad just needed to talk to somebody, he could push that button and somebody will talk to him. They said it didn't matter how many times he pushed the button, they were fine with talking to him which made me feel good. It's because, sometimes, older folks get confused. I'm a nurse, so I know. We've been real happy with BlueStar.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Lisa, thank you for taking time to give a review. We hope that you have some peace of mind, knowing that your dad has a medical alert now. Our goal is to provide safety and connection for our senior vets, and we are proud to be of service to your father, who has given of himself to our country. Please call BlueStar at any time if you have questions or concerns!
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 1, 2016

    I ordered a medical alert from BlueStar and I like it. Their price was good and the person who talked to me was very nice and gentle. I use it at home and the response service was very fast. We decided to get it because I fell three times, and I passed out in the shower, it was a very serious situation. Everybody at BlueStar was very nice with me, very professional and kind. I have trouble with my English and they talk very slowly. They're good persons.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Iris,
    We are pleased that you feel comfortable with BlueStar's team and thank you for your kind review! We want all our customers to trust our service and hope that you will continue to stay safe and sound.
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2015

    I got a medical alert because my equilibrium is not very good. I worked hard all my life and worked in factories. I’ve been having some complications—my back, and then my neck’s been giving fits. I’m not old yet, but I feel like I’m 100 sometimes. I’ve had good results with BlueStar. I’ve used it three times. The people who answer my call have been really phenomenal. They’re nice, courteous, and down-to-earth, and I'd recommend them. I knew someone who’s been in the Army and has a heart problem, and I told him to contact BlueStar.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Mr. Miller,
    We are really happy to know that you've been getting good service from BlueStar. We hope you are finding peace of mind, too, knowing that our call center is there whenever you need us. Take care of that back and neck of yours!
    Warm regards,

    Kristin from BlueStar HonorCare

    Verified purchase

    Reviewed Dec. 30, 2015

    We investigated a lot of medical alert providers and chose BlueStar medical alert since I think it was cheaper in the long run. It was a little bit big for me to wear around my neck. When I go places, I don't wear it around my neck cause it's sticking out. I put it in my purse. But so far, I've been fine with BlueStar and I would recommend it.

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    Verified purchase
    Customer Service

    Reviewed Dec. 28, 2015

    I've used BlueStar when I had a panic attack because I was going through grief, depression and anxiety at that time. I was taken to the hospital because of that. BlueStar's response service was wonderful. I feel very safe and secure since I have it. I definitely recommend BlueStar HonorCare.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 27, 2015

    I was falling and I couldn't get up so I decided to get a medical alert device. I chose BlueStar because of the cost and I'm on disability and it all counts. The guy that originally called me was super nice and very friendly and then I had to call to find out if it was working. I would recommend them. I feel secure and I don't feel alone.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for your review, Teri, and your final sentence says it all: "I feel secure and I don't feel alone." That's what we want for all our customers, because our commitment is to treat you just as we want our own parents treated. Please call us if you ever have any questions or concerns.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Dec. 25, 2015

    I chose BlueStar because it was cheaper than any others. Once or twice the button got touched by mistake and they answered quickly and I said it was a mistake.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed Dec. 24, 2015

    I paid for a year and was given a one month free. It was November 20th BlueStar said I would have the one month payment and I never got it.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Mrs. Serelson,
    I'm sorry there was miscommunication, but I did speak with our Customer Service manager and understand that the issue has been resolved. We are really glad you brought this to our attention, and wish you good health in the new year!
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 22, 2015

    My husband was a veteran and he passed away last January, so I wanted to have something here in the house in case something happened to me. The BlueStar HonorCare provider came on and because they were connected with the veterans, I got them and ordered a help button. My grandson hooked it up and we checked it out to make sure it worked. One time, the alert device got unplugged some way from the telephone, but as soon as I plugged it in, they called me back. I really need a medical alert and if I need something in the night, I know what I can do.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 21, 2015

    My grandchildren got me a medical alert device because I'm getting too old and they want to help me. I live alone and they wanted it so that if something happened I would be covered. It has already gone off twice even though I didn't touch it. I was sitting on the couch, unfastened it for the first time and it scared the heck out of me. I kept yelling to stop it because it was ringing and I don't know what caused it. There was nothing wrong at all. I don't like it and I'm very dissatisfied.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thanks for sharing your story, Lenora, and we are sorry that our medical alert wasn't the right one for you. I understand that our customer service manager arranged for you to return the equipment at no cost to you. If you change your mind, please give us a call at 800-300-1724 - we'll be happy to help. Stay healthy and safe in the new year!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Dec. 19, 2015

    I have a heart condition, asthma and spinal stenosis where I fall a lot so I decided to order a medical alert from BlueStar HonorCare. I chose them because they said it was a veterans thing and it's the cheapest I'd heard of all the other ones. The man I talked to was very nice and he told me the whole thing about it. I have told some of my friends about it and they said they would call.

    Thanks for your vote!
    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Ramona,
    Thank you for taking time to send in a review, and we are glad that you are satisfied with our prices and our service. We aim to treat our customers the same way we want our moms and dads treated, and we hope you will call on us for anything you might need!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Dec. 19, 2015

    We ordered a medical alert device from BlueStar HonorCare for my mother. She is 90 years old, legally blind and we had just moved her into our house in Pennsylvania so we wanted to make sure that we had something here for her when something went wrong. Also, BlueStar HonorCare's price was better that the other ones that we looked at. We also like the idea that it was veterans-backed and the person that ended up signing us up with the product did an excellent job.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2015

    I have a neurological balance problem. I picked BlueStar for a medical alert device because they seem to have a reasonable price and service. But their customer service hours are too limited and it seems to me that I've had to reprogram the GPS pretty frequently. I've also tried multiple times to buy an extra charger to keep in my car, and I don't get a response. I've emailed and called them, but nothing happens.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for taking time to give us feedback, Meg, and we are sorry you were not satisfied. It seems there was a bit of "phone tag" going on between you and BlueStar, and we wish that hadn't been the case. We did send you a car charger at no extra cost, and we're sorry that the GPS system had interruptions in the signal. Unfortunately we can't control that.
    We hope you may reconsider our products and services one day.
    Wishing you the very best,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    I bought a BlueStar medical alert system because my wife needs one. We're not exactly youngsters, so in case she falls when I'm gone, she's gonna have one. We also wanted one that we could use on the road. We don't have a problem with the equipment itself, but she doesn't like it because of its size. She doesn't like putting it on her arm or hanging it around her neck, so she won't use it. She'd also like a smaller monitor. We've had it sitting here and I haven't even tried to activate it. But the rep that we bought it from was excellent. I haven't talked to him about getting a new device, but I will call him and see when they can come and get it done.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Hello Mr. Stubbs,
    Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will use it to improve our products and services. We’ll reach out privately to begin resolving this issue - we want your wife to be comfortable wearing her medical alert.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    My husband and I were supposed to both be on BlueStar. They were gonna send a paper that I could fill out but they never sent me a form. I also don't understand why I couldn't just put my name on the back of my husband's form which I still got with me - I haven't sent it in yet. Still, Bluestar said that the two of us were on it because we got the bracelet and necklace. That incident with the form aside, their team members have been very nice.

    We didn't really want a medical alert device. But when the BlueStar rep said the device was $21.95, I thought it was a good thing in case anything happens to my 92-year old, disable veteran husband when I'm out. We chose it among other devices available because it was cheaper. My daughter was here and she hooked it up for us because we didn't know what to do with the device when it came. I was glad she did since I found it difficult to try to plug the device in and get it going. We haven't had any experience in actually using the device yet, but so far we're satisfied and would recommend BlueStar.

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    Verified purchase

    Reviewed Dec. 18, 2015

    My husband ordered BlueStar for me. Sometimes he's gone and he wanted for me to have access to getting help if I would fall. I wear it when he's not here or if I go out. I like to have the device because it's convenient and if I press the button, it brings an operator. I would recommend if somebody was in a situation where there might be a problem.

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    Verified purchase

    Reviewed Dec. 17, 2015

    I live alone and my kids thought I needed a medical alert device, so I got one through BlueStar HonorCare. It was great. I haven’t used it though, and I haven’t had it that long. But I would recommend them.

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    Verified purchase

    Reviewed Dec. 17, 2015

    My wife passed away and my son wanted me to move up to Tennessee with him. I've got a heart disease, had an open-heart surgery, and cancer. He didn't want me to be alone and not have some kind of protection so he thought it would be best if I have a medical alert device. We saw BlueStar on the television and they were cheaper than the others. I haven't used their medical alert for an emergency yet but the service has been fine.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 17, 2015

    My father has the medical alert device from BlueStar HonorCare. He's used a similar device for eight years, but we decided to use BlueStar because it's half the cost of what he had before and for extra security too. It is good for emergencies because I can't be here 24/7. I have to go out shopping and do other various things so I can't be with him every minute. He had neck pain and headaches from the transmitter that he was wearing around his neck. If he'd take it off and put it back on, it won't happen again. He reached out to BlueStar about it, and they finally called him and said they were going to send a unit that he can wear on his wrist.

    He tried the device one time because he couldn't get in touch with BlueStar and they said that he couldn't use that for that type of service. It is for emergencies only. But their service is immediate. They called right back and talked with him about it, so he's satisfied with the service. He is getting along with his device now. He still doesn't sleep with it because he doesn't want to wear it with the neck pain, but he wears it around his neck during the day and he hasn't had any more problems with it. I'd recommend it.

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    Verified purchase
    Staff

    Reviewed Dec. 16, 2015

    My husband passed away, I am now by myself, and if I should fall, nobody would know so that's why I decided to go for the life alert. So far, I haven't had any problems to where I've had to use it. Their team has been really nice. I would definitely recommend BlueStar to someone else.

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    Verified purchase

    Reviewed Dec. 16, 2015

    I have cerebral palsy and have a walker to walk with so I have my medical alert device hooked up on my arm to call in for emergency. We got BlueStar because it was cheaper. I just got it a month ago and so far, I'm satisfied.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thanks for your feedback, Delores! We are glad to know that you are using your BlueStar device and hope it brings you and your loved ones peace of mind. Please call us at 1-800-300-1724 at any time if we can be of further service.
    Best regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    TechStaff

    Reviewed Dec. 16, 2015

    I'm 74 years old and live alone with two dogs. I heard about BlueStar Veterans at AARP and ordered a medical alert. Everything was fine with their team. Their service looked like a good plan even if it was more expensive than some of the others. But I'll send it back and get from another provider because it is way too heavy for me and it would just carry me off and so I'm very dissatisfied.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Lynda: thanks for your feedback! BlueStar carries the broadest variety of medical alerts in the industry, at the lowest prices. If the device you selected in the initial phone call wasn't the right one for you, call us and we'll swap it out for something that is smaller or lighter or less expensive. No charge for the swap!

    Best, Admiral (ret) Rob Wray 800-300-1724

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Dec. 15, 2015

    We ordered BlueStar medical alert device for my mom because she wanted to live out on her own again. I have another brother that lives with her but he's not there all the time, so I wanted something there in case she fell that she can just push the button and get someone to help her. Compared to the others that I talked to, Tom, their customer service rep, stood out to me more. Also, they have a good system and it was veterans who started it.

    Anytime I call, their promptness is fast. They get well on top any concern, then they fix it. I've called them a couple of times to get the device here and when we got it, we had a concern that my mom can't hear because she's kind of hard of hearing. I called and talked to them about that. Also, they were very prompt when I changed my billing information to have my monthly pay debited from a credit card to a checking account. When I called in to tell them, Tim (the guy that I'd talked to) was not in his office but he said he will fix it as soon as he get in the office. He actually did what he said he would do. Their customer service has been great.

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    Verified purchase
    Customer ServiceMonitoringTechStaffDelivery & Shipping

    Reviewed Dec. 15, 2015

    BlueStar is run by veterans and I try to support them when I can. Also, I was not pleased with the ambulance service of the only medical alert provider in our local area at all because they didn't do a good job. So, we tested BlueStar's medical alert device to make sure it works and how so I could explain to my mother. She's had a stroke before and didn't have any kind of alert. Their team was also considerate and called right away. They were right on it and I feel good about it. Moreover, it was a simple device which was what we were looking for. They also have quick delivery shipping. Everything came fine and was explained well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2015

    I went online looking for a safety thing and talked to a couple of different people as well. I then ordered a medical alert device from BlueStar. Their price was a deciding factor. It is a bit pricey at $30 a month, but the biggest factor was because it works outside the house - GPS all over. I've had it for about a month now and have used it for emergencies already. Their people were very helpful but I have to call them and see about testing the GPS because I don't know if it is even working.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Tracy, we are glad to hear that you've used your device successfully - thanks for sharing that. You'll want to test it at least once a month, and you can see if your GPS is working by taking it away from your home to test. We can't control the satellite activity from our end, but if you find a problem, call us and we'll do all we can to help!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    MonitoringSales & MarketingStaff

    Reviewed Dec. 14, 2015

    I'm getting up in age and I had fallen last January. I was in the hospital and had to have rehab. I got three bothersome kids who thought that I should have one of these medical alert devices and they hounded the hell out of me until I finally gave in and got one. I wasn't happy with that device at all when all of a sudden, I was reading my Graybeards Magazine from the Korean War Vets and on the back page was an advertisement for this Bluestar machine. So I contacted them and with it being the second cheapest medical alert provider and in keeping the military vein, I decided to go with them.

    I had a rough start when I got it. I was put through certain things to do and I called and told them that I had it all hitched up with everything seemed to be working and it was just a test. They used their GPS, and contacted the state police about 20-30 miles away from my home and they called. It turned out to be a big thing with the state police and that wasn't the thing to do. I don't know how they turned up with something like that because I have a police department and the EMTs in town and don't know why it didn't locate one of those but nonetheless everything else was going great. I would recommend them.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    We are glad that you are doing well, Allan, and hope there haven't been any more glitches with the state police getting called! BlueStar is committed to keeping our seniors safe, and we appreciate your trust in us.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 14, 2015

    My experience with BlueStar was great. Good price and good service. It was for my veteran father who's 92 but I cancelled it because my father passed away and I don’t need it anymore. BlueStar responded right away when it was used. All the procedures that were laid out worked fine. I’m waiting for the label to send it back. But other than that, it’s been prompt. They were about $8 a month cheaper than the others I contacted.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2015

    I was looking for an alert system for my mom who's a fall risk. She had one before but I cancelled it while she was in a rehab center. I did my research for different people and I found BlueStar to be very reasonable and very, very cooperative. I got her the device and the team was wonderful, I had no problems at all. The first device was too heavy around her neck and it was more than what she needed, so I called them back and tell them that I didn't need anything that expensive. We decided to have the home unit, and they sent it right out even before I sent the other one back, and there was no charge for me to send it back. I requested both the neck and a wrist, and they said they had no problem with that. They were excellent to deal with. They bend over backwards to assist me in any way they could. Everything was great. I had no complaints.

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    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Dec. 13, 2015

    Somebody kept telling me to get an alert system because I lost my husband. I talked my best girlfriend into getting an alert system, and she got it a week later. She had a stroke so it saved her life for a while. I called BlueStar HonorCare and I talked to their rep who told me about it. I was trying to get something cheaper than $30 because they took away my husband's pension and that's all I live on. He told me it was $21.95. So I went for it.

    When we first got our medical alert service, we tried it out and I pressed the button. The woman we spoke to was too close to the microphone, so I couldn't really understand what she was saying. When you see the commercials, you see a cross sitting there saying, “Are you all right? Are you hurt? Do you want somebody to come out?” Very calm. But it wasn’t like that, and that’s what surprised me. She's yelling at you laying on the floor. And with the alert going on, I was afraid she was gonna call the medic or the fire department, and it really spooked me. I was telling her to stop so I could talk to her. I even pulled the plugs from the wall to stop but she continued talking.

    What I would like to do is talk to somebody from BlueStar and do it again, not as an alert, but as information so I would understand what happens when I do press the button. I want to know if there is any way to get a hold of somebody to talk to them and say "this is only a practice session", because my experience was a wake up call. This could have been life saving too at the same time.

    On the other hand, it was nice of them to send a card, “Best regards,” and all these people signed. I really appreciate that. They’re showing gratitude. You don’t get many feedbacks of love like that. When you lose somebody and you’re getting older, you need plenty of love and understanding. And it's very kind of BlueStar to do that and show that they care.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Dear Millee: Thanks for your note! We absolutely encourage you to test your device under non-emergency circumstances. I'll have one of our team members call you today to explain how. Best regards, Admiral (ret) Rob Wray, CEO

    Verified purchase

    Reviewed Dec. 13, 2015

    I wanted to get on the BlueStar program in case of emergency. I had small brain strokes and I'm lucky to be here. Sometimes if the the kids are gone and I get in the tub, I have a hard time getting out and I have to have help. I haven’t received the help button yet so I called BlueStar and they told me it'd be in the mailbox within a week. It has not happened and it's been over two weeks now.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2015

    We got the BlueStar device not too long ago. My mother is 83 years old and I needed a device. I moved my mom to California and what the man told me on the phone wasn't true - that I would be able to use it anywhere I travel - so I'm going to send it back. Someone had already called me and he's supposed to be sending out the labels for me to return the items.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Betty,
    We're sorry to hear that you weren't satisfied - we are always trying to improve what we do at BlueStar. Only the devices with GPS will work "on the go," and we apologize for any miscommunication.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Staff

    Reviewed Dec. 12, 2015

    I ordered a medical alert device because I have a walking problem. My balance is completely gone, and I really have to be careful when I try to walk and I have to make sure that I got something to hold on to. I went with BlueStar HonorCare because I liked what they offer and the amount of money that I have to pay out. Everything's working the way it’s supposed to. The people that I've talked to have been really nice and cooperative. I would recommend them.

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    Verified purchase
    Customer Service

    Reviewed Dec. 11, 2015

    When I tested it, BlueStar HonorCare's medical alert device worked very well. They called me back and their response service was good. I needed the device for medical reasons. I had passed out a couple of times and I was lucky there was somebody with me to help me, but what if there wasn't? It's a good thing to have and I'm going to stay with them.

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    Verified purchase
    Staff

    Reviewed Dec. 11, 2015

    I've become a client of BlueStar two months ago and they have been wonderful. I like their service and their people that I deal with are kind. In fact, I've already recommended them to my cousin. I sent her all the information and I'm sure that they're using it to good advantage up there.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Thank you for sharing feedback and the kind words Vivian. We also appreciate you recommending BlueStar to your cousin.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 11, 2015

    I was afraid of my wife falling at slick roads and slick pavements when I wasn't around. There's nobody else to help her so I ordered a medical alert for her and BlueStar was the best system for me. Their team was really nice to me. The only thing though was that they sent me one that I couldn't use. My phone is a cell phone and it wouldn't work so I had to get the other type. Overall, I'm very satisfied.

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    Verified purchase

    Reviewed Dec. 11, 2015

    I had a history of falling around so I needed a medical alert device. My daughter-in-law got one for me from BlueStar HonorCare and so far I’m satisfied with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2015

    My wife decided to go with BlueStar because of the military connection that I was involved in. She needs the device because she's had a fall and she's home alone and I work some time at night. Sometimes, the alarm goes off when it shouldn't. I don't know if my wife accidentally touches it or not but I deactivate it and they call us right away. It's been very good service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 10, 2015

    I am a veteran with multiple sclerosis and have had a lot of falls. Sometimes I can get up, and sometimes I can't. BlueStar was cheaper than others and I liked that it's all in the little button. I have used the medical alert device once already and they came very promptly, and I was very satisfied with it. I also have asked them that when I push my button, they should not use their sirens, and they didn't, so that was good. Lastly, the gentleman who called me about this service was very nice and I enjoyed talking with him.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Thank you, Susan! We appreciate the time you spent to share your feedback! We’re very happy to hear the service button was there for you when you needed it.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2015

    I've been sick and have been having falls and I use a walker. I also have Spinal Stenosis which I go for therapy two times a week for. I bought a BlueStar device and it's a very good service. Their team was pleasant. Plus, I'm a decorated Korean War Veteran and they gave the Korean War Veterans a discount.

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    Verified purchase
    Customer Service

    Reviewed Dec. 10, 2015

    I wanted to change my alert system because I couldn't bring the old one outside of my home and also couldn't hear alerts from different parts of my house so I thought I needed something that's going to be with me at all times. BlueStar called me for they knew that I was inquiring from different alert system providers. One time, I pressed it to show someone else how it worked and I must've pressed it twice. I wasn't at home and the paramedics showed up because I didn't answer the phone and I felt bad about it but they told me it was alright. But, I found out that the system was working. Now I know that I only need to press it once then an operator will call me for their response. It's just for $29 which is cheaper. The only thing that I don't like about it is the fact that I have to charge it every day so whenever I settle down to watch TV, I charge my little system. At night I put it around my neck because I like to have it with me just in case something happens.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Mabel,
    Thanks for taking time to give a review, and we are pleased to hear that you are happy! We are glad you are wearing your device at night, too, though another option is to have the charger right next to your bed and it can both charge and protect while you are sleeping. Stay safe and healthy, and call us at 800-300-1724 if we can be of any further assistance.
    Warm regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Dec. 10, 2015

    I was all alone in the house when I accidentally touched the help button on my BlueStar device and they came over. I was scared, but they were responsive.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2015

    I'm home alone a lot and I passed out a couple of times so I feel more comfortable being able to get help if I needed. I went through a couple of alert system companies online and when I spoke to BlueStar they were very helpful and I felt comfortable with them. I've tested the alert button a few times at home and when I was out of state and it seems to be working fine. They knew my name and location, concerned and very patient. The response service they provided was instantaneous. I didn't have to wait and they weren't annoyed that I was testing it. I would recommend them.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Dear Mary, not only do we not mind when you test the device, we LIKE it! We recommend that all our users test their devices once a month. Our call center is ready for it, and it makes us all feel better knowing that the system is operating safely. So test whenever you want! Just push the button, and when the operator comes on the line, just tell them you're testing the system. Best regards, Admiral (ret) Rob Wray, CEO

    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    We initially decided to get BlueStar because of the price. My husband is disabled so we thought it'd be good to have for him. But I'm home most of the time and I have a neighbor that's always available who knows how to get in so we decided that since we couldn't afford it because our income is not going up and we're not getting any raise in social security, it wasn't something that we could keep. We couldn't fit it in our budget and had ordered it not thinking about the future so I sent it all back. They're good though.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Dec. 9, 2015

    BlueStar needs to step up their game. The people I dealt with were so kind and I like them, but I just wasn’t satisfied and I wouldn’t recommend them. The pendant was too big and wasn’t satisfactory to me. I'm a small woman and I fall sometimes so I wanted something that was smaller. Also, it was unprofessional because I wanted my equipment all together but I didn’t receive all of them at one time and it took a couple of weeks to get the charger and the attachments. I had to call and then wait for that to be mailed and so by that time, I felt I don’t want this kind of service and wish that I've had a better experience.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Betty,
    We are sorry you didn't have a positive experience. We did send you a replacement charger and then a replacement unit, but it didn't seem to work out for you, and we sure wish that hadn't been the case. We wish you good health and happiness, and if we can be of service in the future, please call us again.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2015

    My wife's got rheumatoid arthritis and rheumatoid lung. She was going to the bathroom one morning early and collapsed before she got to the bathroom and I was asleep. I was in the other room so she couldn't wake me up. After I got up, she was back to her chair about then. But after I got up, a couple of hours later she went to the bathroom again and she collapsed again. So I called an ambulance on her and that's about the time I decided to get a medical alert device. She spends a lot of time at home in her chair. She's on oxygen, too. I decided that if I'm gone or away from the house and she has a problem, we decided we are better off to get a medical alert system. We got BlueStar because it is a little cheaper than others and it would be a good outfit to go with. We tested it and I was happy with their service response. They did a good job and I would recommend them.

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    Verified purchase
    Customer Service

    Reviewed Dec. 8, 2015

    I only had an experience with BlueStar for one week before I found out I was moving. What happened was that I had ordered it but it didn't get there until the day my move was so I called and cancelled it. It was nice though that they agreed that I needed to cancel if I had no place to live.

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    Verified purchase
    Customer Service

    Reviewed Dec. 7, 2015

    Somebody told me that they had BlueStar and that it worked so I chose them over other medical alert providers. I looked them up and they seemed okay. The salesman talked to me and he sounded all right, so I thought I'd try it because my wife fell down a couple times and I wanted to have something that she could use to get a hold of somebody. However, I started filling the paper out for me instead of my wife so I called them up and said that I ruined the paper. They were going to send me another one, and somehow we lost contact. I called them up again and they sent me one. I got it hooked up last week. For now, I have nothing against them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2015

    Heart disease runs in my family that's why I have a medical alert system, to be on the safe side in case anything happens. I had MedicAlert first and I got rid of them because they were overcharging. BlueStar is cheaper and the right amount for my money that's flowing. I purchased their system that could connect me if I leave home and have tested it out by accident but it took them a while to get there. They're slower than MedicAlert. If I'm going to have a heart attack, I'm going to die. On the other hand, their team members were good but slow in getting to the phone, maybe they have a lot of people on call. Overall, my experience with them was really good. It hasn't been too long but fortunately, I have had no bad things going on to call them.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Thank you for your review, Cynthia. We take your concerns seriously, and are always looking for ways to improve. We are pleased to know that overall you are happy with BlueStar. Don't hesitate to call us at 1-800-300-1724 with any questions or concerns at any time.
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase
    Customer Service

    Reviewed Dec. 7, 2015

    My husband bought me a device from BlueStar HonorCare after they called him because he knows I fall a lot. But I haven't opened it and it's been put up in a cabinet ever since. I needed the money more than I needed that and didn't need my husband sending them $25 every month. So I called them and cancelled it. They said they'll send me some postage to send it back, however I haven't heard a thing for over a month and a half. I'm very dissatisfied.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Dear Linda, thanks for your feedback, and I'm sorry we disappointed you. We did indeed stop billing you the day you called, but we forgot to send you the postage sticker so you could mail the equipment back for free, and I apologize for that. We're sending it out this morning, and we appreciate your sending the equipment back. If we can be of any other assist, call me at 800-300-1724. Best regards, Admiral (ret) Rob Wray

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffBilling

    Reviewed Dec. 6, 2015

    My mother is 86 years old and I wanted her to have medical alert service. We're getting ready to move into a big house and I thought because of the largeness of the house that she needed it. Part of the reason why I chose BlueStar over another medical alert service was the cost. My dad was a veteran and BlueStar gave a discount and had the most services available for the money. Their sales rep was also great. When we bought it, they got the stuff to us like they said they would and it got here quickly. We tested it and it worked fine. We haven't used it since, but just today we were trying to figure out if it still works. We also can't find where the billing has been taken out each month, so that's something I've got to follow up on.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2015

    I had a very bad fall when I was coming back from the doctor so I thought that a medical alert is something that I should have. I'm 74, I live alone and on a fixed income and BlueStar HonorCare has a reasonable price for the device. They were also quite gentle and nice when they explained what it is to me over the phone so I accepted it. Overall, I'm satisfied and I would recommend them.

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    Verified purchase

    Reviewed Dec. 5, 2015

    I had a heart attack which made me decide to select a medical alert device. I chose BlueStar because the price was right. I only had it for a month because I don't feel I need it at this point in my life. But everybody was fine with me. It was not a bad experience and I hope that if I do need one, I can call them again. I've already recommended them to a couple of people.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2015

    I live by myself most of the time. I’m 68 and got a lot of medical problems. I put on the computer that I was looking for a life alert and BlueStar called me and I signed up with them. I liked the way the guy talked to me and that I didn’t have to give a deposit. I had an emergency and the response was very quick and good. I’m very happy with BlueStar.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    We're sorry to hear you had an emergency situation Nancy, but we're glad you were more prepared with one of our medical alert devices. Thank you for the positive feedback!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    I’m 94 years old, and although I do have a grandson that lives upstairs in my house, I thought things happen in the house more often than anything. It was better to have some coverage. So I purchased a medical alert device through BlueStar. My husband had been a veteran and that kind of appealed to me. I'm also glad that I have one of their people's number whom I can call if I had any questions.

    The one thing though is that when I had the other company that I used to use, whenever I tested it, they would put the thing back on, order again, so it would work. But with the BlueStar, they don’t. I ask them to put it in order again, since I did need it, but they don’t. So I have to do it myself on the machine. That’s the only problem I’ve had, but it’s no big deal because I can just put the reset button and then everything’s okay. I’d recommend them because everything has been going very well. So far so good.

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    Verified purchase
    TechStaff

    Reviewed Dec. 4, 2015

    I wanted a medical alert system in the house because my husband had a fall three years ago and he has a balancing problem and short-term memory loss. However, BlueStar HonorCare medical alert system didn’t work in our house at all, so I sent it back. Everybody was very nice and I had no problems with them at all, but I explained to them what was going on and they agreed with me that it was not a system that was going to work at our house. I would not recommend them because the cellular provider that they is using are not good in this area.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech

    Sally, we're sorry that our product, which uses T-Mobile cellular connectivity, did not work in your area due to the T-Mobile coverage. We're working hard to deliver products using other cellular coverage systems, and expect them to be ready in early 2016. In any case, thanks for considering BlueStar! Best regards, Admiral Rob Wray USN (ret)

    Verified purchase

    Reviewed Dec. 3, 2015

    So far I haven't had to use my BlueStar service, but I haven't had any problems with it. I first heard about it in the paper, and at the time that I saw it, I decided to go on and get it as I've been alone a lot, so I got it just in case.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I was looking for a medical alert, filled out something and it was answered right away by BlueStar. Then I talked to a representative, decided that that would be a good thing, explained to him we just needed it for a short time, and he had it sent to me. My husband brought it down to Florida where he was alone. Now that I'm with him all time, we no longer needed it and I'm in the process of returning it. I spoke to a representative and they're going to send me a return label to mail it back. I told her if I had need of it again, I certainly would use BlueStar. Everybody was very friendly and informative, I have no complaints about the device, and the experience was fine.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2015

    I'm almost 80 years old and have fainting spells, so I'm pretty much housebound. I talked to the gentleman from BlueStar and he was very helpful. I appreciated that he answered the questions that I had, so I went with them. I've been okay with the response service that they provide. I had the chain on and must have rubbed against something and the little button went off. The thing came on and scared the fire out of me. However, I'm happy with them and haven't set it off again.

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    Verified purchase
    Customer Service

    Reviewed Dec. 2, 2015

    I’ve had some health problems and I live by myself so the kids wanted something that if I had a problem, I could call somebody. BlueStar called and the kids said that was good so they signed me up. I’m doing fine with it and I keep the necklace on all the time. I haven’t used it yet, however, if I ever had to and it didn’t work, I would be really ticked off.

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    Verified purchase

    Reviewed Dec. 2, 2015

    I wanted a medical device that I could wear everywhere, not just in the house. I'm turning 73 and I live by myself, but I still work and do everything. I thought it would be nice to have because my other one is only for around the house. I'm on the go a lot so the other one wouldn't do me very good. It's just that BlueStar HonorCare's is big, but it's good to have something like that if I was to fall or anything happens. I haven't used it though because I don't know how to get it started. I talked to a man about it, and then he sent it, but I haven't got it on yet.

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    BlueStar SeniorTech
    Response from BlueStar SeniorTech
    Dear Joy, thanks for your review. We're sorry the device didn't meet your needs. If we can be of any help to you in the future, please give us a call at 1-800-300-1724. Stay healthy and safe!
    Kind regards,
    Kristin

    BlueStar HonorCare

    Verified purchase

    Reviewed Dec. 1, 2015

    I’m almost 92 years old, live alone, do my own housekeeping, and I drive and eat out a lot. Patrick from BlueStar contacted me about the medical alert device citing it was in association with the navy. I thought I’d try it for a while and see how it goes. It's the same type of thing with the OnStar system on my previous cars whereby I could push a button and they would find me. All my contact with BlueStar was pleasant. It’s just they’re a good distance away from me, but I’m satisfied with the device. I take it with me whenever I go out.

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    BlueStar SeniorTech Company Information

    Company Name:
    BlueStar SeniorTech
    Company Type:
    Private
    Year Founded:
    2013
    Address:
    7654 Standish Place
    State/Province:
    MD
    Postal Code:
    20855
    Country:
    United States
    Website:
    www.bluestarseniortech.com