Call us at 800-300-1724 if you ever have any questions....we are here for you!Kind regards,
Kristin & the BlueStar team
Original review: Aug. 27, 2016
I’m 79 years old, live by myself, had a stroke before, have diabetes now and anything can happen. I was very impressed with BlueStar HonorCare because they dealt with veterans and I'm one, so I picked them. The people that I’ve dealt with were very nice and helpful. One time, we had an appointment with one of the individuals at Comcast, but it ended up with the Comcast guy calling me from his personal cell phone. I was given a follow up on it, so that’s really good. All my questions were answered as well. I’m pretty satisfied with the service so far.
Thank you for taking time to offer a review, Veronica. We're happy that you are happy with your BlueStar device and our service, too!
Original review: Aug. 25, 2016
I have been stumbling and I was afraid that I might be somewhere and fall. I got BlueStar and it's been good. The sales rep and everybody has been very courteous. Even the lady when I called in to check the device was really nice.
My father is a veteran and I did some time in the military myself so that’s what made me select BlueStar. I just got out of the hospital and I have some medical problems. I’m a severe asthmatic and I’m on oxygen and I had passed out and I was home alone. BlueStar does everything I was told it does and I’m pleased with it. Working with their reps were, in my opinion, exceeded professionalism. They were very understandable. They explained stuff to me and they answered all of my questions that I had. They were very honest with some questions that I was posting to them. I think they’re super and I hope they go far. I hope a lot of people choose them.
I was in the process of contacting one life alert company because I wanted one in the home for my husband and I received a phone call from BlueStar. I'm all for veteran things and my husband was a World War II veteran and he’s into supporting veterans so we got a medical alert device from them. My husband falls a lot and I was scared that he would fall when I was not in the house. It's getting to the point where I either got to be in the house or take him with me so I'd be the one pushing the button when I need help. He refuses to put the device on his wrist, but I have the machine hooked up and hopefully I can talk him into it sooner or later. He doesn’t do well on the phone and he’s very hard of hearing, but the device is sitting by his chair, so I'm hoping if I'm out of the house for some times that he would push the button if he was in trouble.
The device has been tested and I questioned the response time when I first did it then it was a little bit better the second time. Also, I called up because I couldn’t figure out how to hook it to my phone because I have Comcast and it goes through a modem and all this funky stuff. The gentleman I spoke to was very helpful and he took the time and walked me right through it. So, it's a very positive response. I'm very happy and everyone is very polite.
I'm going to be staying alone now and I fall a lot. I like the advertisement of BlueStar on the commercial so I got their medical alert system. When I first got it, the reps told me to test it and they were very responsive. I will refer BlueStar to other people.
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I've had a few back surgeries, knee replacements, and my balance is not the best. I got a little concerned and that’s why I got BlueStar. It has been a very good experience with them. They're really great people.
I'm lightheaded and almost losing my balance so I needed something if anything happens. I tried to get a medical alert system before but it didn't work out since they only gave the local area and I wanted one to go out. BlueStar was then available and they had a veteran discount so i went with them. I was okay with what they've done with the medical alert device and it was the simplest one. It's been fine too with the BlueStar team. I've talked to their rep regarding billing and stuff and they're always very friendly and decent.
Hi, Susan -
Thank you for taking the time to submit a review on behalf our company!
BlueStar HonorCare is indeed owned by a veteran - retired Rear Admiral Robert Wray. As a veteran-owned company, we work with seniors in veteran families to help them live safe, healthy and connected lives.
Purchasing a medical alert device is a decision that requires ample consideration and research. We are proud of our world-class sales team, and we are 100% confident that your onboarding process will be a positive experience!
Please feel free to fax, email or mail your emergency protection agreement at your earliest convenience. We do activate our medical alert devices before shipping; your unit is fully functional.
Please contact us at 1-800-300-1724 if you have any questions about your device or need further assistance.
Best regards,Ryan Miner
Original review: Oct. 14, 2016
I like that BlueStar is owned by veterans. It's a very big thing for me to purchase from them. When I bought my device, the gentleman answered the questions that I had so that I understood what was going on. I got it because I’m 72 years old and I tend to fall. I've been able to get back up on my feet but I'm afraid that one day it’s not gonna happen. However, I've some paperwork that I have to fax to them and I haven't done it yet because I'm in the hospital. I feel bad because I want to take advantage of the BlueStar unit.
I feel really secure knowing that I have that button to push with BlueStar. Because my husband loves to play golf and I'm often a widow for a couple of hours. So, it's nice having that alarm. I've only had it for a while. I've been living in Norway for 32 years, and I just came home to Florida six weeks ago. Everything is so brand new to me. I'm just trying to get myself setup. I've got multiple sclerosis, and 100% in a wheelchair. My husband just had a liver transplant so he cannot lift me, and if I fall, he cannot pick me up. So, I will need him to call BlueStar and get somebody out here and lift me up.
We did a test when we set up the apparatus. It was to push the button and hold it for eight seconds and wait until somebody answers and somebody did. He was very professional, attentive and courteous. He took care of the questions that I needed answered. I'm very pleased with the service. The person who sold me this told me that he was gonna go on the honor system since my father and two brothers had served in the US military and none from my married family. He took that as my word of honor, which doesn't exist too much these days. My word was taken and I felt like a million bucks.
I got a lot of illness, fall down a lot and live at home alone. I had a medical alert device before but I like BlueStar's better. Everyone in their team I talked to was very nice and professional. If I ask them questions, they're quick to reply. I like BlueStar and have told a couple of my friends about it. I've used my device twice and it took forever for the ambulance to get here, but that was the paramedic's fault, not BlueStar's.
I live alone and fall all the time, so I got a medical alert device from BlueStar. I set it up as far as I can last week, and did a test trial. It said, “I don’t recognize a telephone line.” So it’s working. It’s just not working properly. But other than that, they're very nice people and I recommend them.
My husband broke his hip and is using a walker. He also has balance issues. So when BlueStar HonorCare offered the option of not having to push the button, we got their alert device for him. The first gentleman I talked to was very informative and when we tested the device, their team has been responsive. Everything is fine right now and my husband wears it.
BlueStar called me and what they had to say sounded good. I hadn't really investigated any others up until then. I went ahead and gave it a try because there's no permanent obligations set. So if down the road something else came along that better suited my needs, I could always make that change. As of now, I really haven't had any issues that I would see where I would be in imminent need of it. I like to be an independent person but as I age and my mobility deteriorates, there's so many chances of something happening especially when I'm out alone.
The only dislike I have is the size of the unit. It is a rather large unit in comparison to what I anticipated. I've seen others advertised that appear to be smaller. They sent me with a bracelet or something where I could wear it on the wrist but to me, it's so large and broad that I wouldn't want it on my wrist. It almost looks like a regular size clock and now I usually carry it in my pocket. Another problem I had that I solved that myself is the flickering green light. It kept me awake the first night I got it so I put a piece of tape over it and that way, it still blinks but it's not as noticeable.
I feel safer with BlueStar and I'm very satisfied with it. My daughter first mentioned BlueStar to me because she was gonna be gone for a while and wanted to try it. I was going to be at the house alone for a while so it will be for my other children checking in on me because the one who lives with me was on vacation. It has worked out good. I wear it and I have it in case I trip and fall or need it. I'll be 90 in March. I haven't had any emergencies yet and I hope I won't. I have it in case I do and the first one on the call is my brother who's about three or four blocks down. He lives down close to Lake Apopka and he could be with me in just a few minutes.
Hi, Barbara -
Thank you for taking the time to submit a review!
BlueStar is very happy that we can provide you with a medical alert device. We have no doubts that your device will provide you with the around-the-clock peace of mind and the security and protection you deserve.
We are pleased that you shared your positive customer service experience, and we are happy to hear that our sales team was responsive when shopping for your device.
Please let us know how we can assist you in the future.
Best regards -Ryan Miner
Original review: Oct. 8, 2016
I’ve taken a tumble or two and I have arthritis. I also live alone so I got myself a BlueStar. I’m 79 and I thought it’s about time that I have a little bit of security. I went on and was looking up information and BlueStar was the first ones to get back in touch with me. It sounded good so I went with them. So far, I’m very satisfied with my experience with them.
I have fallen two times the week before I got BlueStar. My son is not always here and I thought it was time for me to have a medical alert device. When I talked to BlueStar, it seemed a good thing since my dad and many of my male relatives have served in the armed forces. We also felt it would be a good thing and I got a better price. My experience with BlueStar has been excellent and I would recommend it. However, I'm in the process of sending it back. At this point in my life, I need to save all the pennies I can.
I have a history of coronary problems and a gentleman found out that my late husband was in the service and told me about the BlueStar device which he thought was a good idea for me. Now, I wear it with me all the time and love it though I haven't had to use it. It's a marvelous thing to have because if I roll over wrongly and fall from the bed, I can hit it and get almost immediate service. The BlueStar company has been wonderful and I would like to know what else they can offer because I am in ongoing pain.
I got a BlueStar medical alert device and it's working. I’m alone now and just in case I fall, it’s nice to have it around. I’ve spoken once with their reps and they were accommodating. I’m satisfied with BlueStar.
I had been looking around on the internet for different companies and prices. I listened to them talk and got really impressed with the Veteran part because my oldest grandson is a veteran. I've only had it for three weeks now and so far, it's good. My health is fairly good, but this is a backup in case I'm by myself. I usually have a lot of people around me, but there are certain times when everybody's gone. And that's the times that I needed some extra feeling of security. Their employees were very helpful, nice, knowledgeable and friendly. They answered every question that I had and that was one of the reasons why I chose BlueStar. The only thing that I dislike is trying to wear it around my neck. But I've solved that problem on my own by tucking it into my bra.
I bought a BlueStar because of their price. I live alone and I’m soon to be 76 years old. It was about time I get a medical alert device because I have a lot of medical problems. I haven't used it yet but I've tested it out and the team at BlueStar was excellent. Their response time was very good.
My health is not bad, though I am getting older but it's always good to have a medical alert device in case something does happen. I've been seeing a lot of advertisements from BlueStar for a long time and then this one girlfriend of mine comes and advised that I should get one of those medical alert things. I didn't want to at first, but I finally decided when I got a call from the solicitors. I had been feeling a little lightheaded and dizzy at times and I hold on to things, so I thought I might need one of those. I do have someone living with me, but I still need something like that to help out in case something does happen. When I got it for the first time, I tested it and they came and talked to me. Their response time was appropriate. Then I did the second time for my son to see if it went so loud. I've been doing good with it. I will recommend it to a friend.
I called a couple of numbers and then someone called me back from BlueStar. We tested their device when I set it all up and they responded promptly. I like that I could use it anywhere I go. I can clip it on rather than hang it on my neck all the time and I like the option of either one. It's just that the price is a little bit higher than some others but you pay for what you get. The gentleman that I spoke with was very nice and helpful and listened to me. He asked me any questions that I might need to ask and it was a pleasant takeover.
Thank you for the feedback Ms. Marulli. First, let me apologize for you not receiving your restaurant certificate yet. I'll make sure we send one to you on Monday along with a return label so you can ship back the device you're unhappy with. We'll also issue a credit for 100% of any payments you've made to honor our 60-day 100% money-back guarantee. Please consider trying our new BlueStar Ranger device as it is the smallest and lightest medical alert system on the market. If you like it, great. If not, just ship it back. No risk. We want you to have the protection you deserve. I'll send you an email with my contact information. Thanks again. - David C.
Original review: Oct. 3, 2016
I like the price of BlueStar and when I tested the device they responded in a timely manner. However, I’m gonna send it back. It’s too bulky. It leaves bruises on my arm and my neck. And I was told I’d get a $25 restaurant certificate but I never did.
Hi, Cindy -
Thank you so much for taking some time to leave us a review.
We appreciate hearing that BlueStar serves a remedy for your mother. When our relatives, and especially our parents, grow older, we place a high premium on their peace of mind - and ours, just knowing that they are safe and secure. That's what we do at BlueStar; we help seniors in veteran families live a better life.
BlueStar offers the very best technology at the most competitive and - most importantly - affordable prices in the medical alert device market.
We are confident that the upgraded device we shipped to your mother will meet all of her expectations. Please continue to provide us feedback and let us know how we can assist you in the future.
Best regards,Ryan Miner
Original review: Oct. 2, 2016
BlueStar solves the problem with my mom being at the age she is in. She's slowing down in her walking and getting a little clumsier so a medical alert is just something that's good for her. The price of BlueStar has gone down because my father was in the military. She got it because of him. However, she didn't know what happened to it so she talked to them again to get it back. We're just waiting for the device and I got a call from one of their reps who said it just went out.
In July, we were robbed of our money and phones. We were at a place where there were no phones around and no one was at the house we were at so one of my sons had to walk up and down the road to find help. I figured then that a medical alert device would've come in handy at that time. Now, I'm glad I have the BlueStar device. When I first turned it on, the instruction played, so I pressed the button and the BlueStar team responded in a timely manner so everything was working well. It's good that I got it and I keep it charged all the time in case I need it, though I haven't had to use it yet.
I had two strokes while I was driving which was scary. And I didn’t have anybody with me. So I got a medical alert device and that way, if something happened, I could push the button wherever I'm at and people are gonna come to me. My brother had a BlueStar in his Cadillac so when he had a bad accident, the device was already on to let the company know that he was in an accident. That's what made me go with BlueStar. When I got the device, we tested it so as to activate it and the company's people responded in a timely manner. They also said that even if I push the button and they can’t respond, they still would know where I’m at because it’s like a tracking device, which I like. Plus, I talked to one of the supervisors who let me know how the situation was and how they operate. I love the BlueStar device.
I've had a couple of accidents. I have a plate in my head, had open heart surgery, and I'm pretty messed up. My brother decided that I needed a medical alert device so that if they have to leave me, I have something in case something happens. My brother checked around and decided BlueStar was the best way to go. I activated it the other day, and so far, everything is great and seems to be running right. The set up and the response when I did the test was easy. Everything is awesomely cool.
I knew I needed a medical alert device because I have a balance problem and over the past year I've had a couple of falls. I like the fact that BluStar is a Veteran-run business, so I got my device from them. I got to talk with the people at BlueStar over the phone and they were courteous. Also, my device worked fine when I tested it out.
The experience with the salesman was very good. He was very knowledgeable, friendly, nice and not pushy at all. He answered every question I asked and was a very good promoter for the BlueStar. I've been wanting to get one and when he said it was from the Veterans, I said I would like to get it and got it for my husband.
Thank you for taking the time to submit a customer review. The prices we offer are incomparably the best on the medical alert marketplace. BlueStar's entire mission is to help seniors in veteran families live better: safe, healthy and connected.
We appreciate knowing that our customer service representatives were able to assist you during your interaction with our company. Our customer service team is world-class; BlueStar ensures 100% customer satisfaction.
We suggest customers place test calls at least once a week to ensure that the system is working and is able to connect to our monitoring system. Please be sure to sure to keep your unit charged, and keep the unit in the on position at all times.
Please let us know how we can assist you in the future. We are proud to have you as a BlueStar customer.
Best regards,Ryan Miner
Original review: Sept. 26, 2016
I corresponded with BlueStar and they got back with me. Their rep said I was eligible for a military discount and the price was a dollar a day to save my life. So to me, it's well worth it. The only problem I've had was when we first got it started, but they got it straightened out. I didn’t get my unit when they said I was going to get it. Somehow there was a clerical problem and then they sent me a follow up about my medical two weeks ago and they called me and said to send that in, but I haven’t received it. I called them back and talked to one of their associates and they told me that the zip code that they had sent that letter out was wrong. I updated my zip code so they should be sending me that letter. Other than that, their reps have been really nice about everything.
I've checked my medical alert one time when I was away from home in another county. It's been awhile since I had it and I never did a test on it. Then, two weeks ago I did a test here in a county where my mom was at and they came right in, and they could hear me fine. So far, everything looks like it's working all right. I keep it charged up every so often so I'm always getting a signal wherever I'm at.
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
More about Shelley→
BlueStar HonorCare is a security and medical device company that focuses on the needs of seniors living in the United States. While BlueStar HonorCare is primarily concerned about the well being of senior veterans, it also provides a wide range of devices and services for those who did not serve in the military.
- Health monitoring devices: BlueStar HonorCare sells a wide range of health monitor devices that can help seniors track their weight, blood sugar and blood pressure.
- Brain training software: Since seniors can experience declines in mental functioning, BlueStar HonorCare provides brain training software developed by neuroscientists to improve brain function over time.
- Medical alert devices: Medical alert devices from BlueStar HonorCare let customers contact professionals whenever they experience medical or security emergencies, whether they are at home or out in the world.
- Personalized calls: BlueStar HonorCare customers can choose to have a staff member contact them once a day via phone, text or email to make sure they do not need any assistance.
- Monthly payments: Customers of BlueStar HonorCare make monthly payments for their devices and services so they can avoid the high upfront cost of ownership.
- Best for Seniors living alone, persons with newly diagnosed or severe epilepsy, persons with uncontrolled diabetes and caregivers that want to give seniors more security.
BlueStar HonorCare (formerly Blue Star Veterans Network) Company Profile
- Company Name:
- BlueStar HonorCare
- Company Type:
- Year Founded:
- Formerly Named:
- Blue Star Veterans Network
- 7619 Standish Place
- Postal Code:
- United States