BlueStar TeleHealth Reviews

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Edited by: Justin Martino

About BlueStar TeleHealth

BlueStar TeleHealth is a company that provides a range of technology solutions and services to help seniors live better in their homes as they age. It specializes in medical alert systems, telehealth services, eldercare devices and support labor.

Visit bluestartelehealth.com
Pros
  • Range of products
  • FDA-approved devices
Cons
  • Some items out of stock

Helpful Reviews

Billings, MT
Verified purchase
I’m dissatisfied with BlueStar HonorCare as it only works in my apartment, but not outside. I fall a lot and had a stroke. I'm outside often so I got one that works anywhere and I...

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Noel, MO
Verified purchase
… We chose BlueStar because it works in our location and a lot of the others don’t. I usually charge it every other day and they also called me to let me know when my battery was low ….

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BlueStar TeleHealth monitoring center

BlueStar TeleHealth’s medical alert devices are plug-and-play. Devices that use a landline connect like an answering machine; others only need a phone call to activate. As soon as a fall is detected or you press a distress button, it connects with emergency personnel, who can then dispatch local police or EMTs.

BlueStar TeleHealth FAQ

How does BlueStar support veterans?

BlueStar donates a portion of its revenue to veteran causes and volunteers for veteran-based organizations.

What causes does BlueStar SeniorTech support?

National Military Family Association, Hidden Heroes, 69 Trust, Blue Angels and Honor Flight.

Where is BlueStar SeniorTech located?

The company is headquartered in Rockville, Maryland.

Still have questions?

Does BlueStar TeleHealth make a good medical alert?

We’ve talked to more than 600 verified BlueStar TeleHealth customers since 2015. The majority of them are happy with their medical alert and would recommend the company to a friend. However, as of June 2023, BlueStar TeleHealth was not selling new medical alert systems.

BlueStar TeleHealth Reviews

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    Page 1 Reviews 0 - 20
    Customer ServiceMonitoringStaff

    Reviewed July 3, 2019

    I have been very pleased with my BlueStar pendent since we received it. I would like to tell you about an incident which took place about 4 or 5 weeks after we got it. We live in a 55 plus community and on a Saturday evening, we were at an affair in our clubhouse. I had my pendant in my purse, on the floor next to me leaning on my chair. The person next to me accidentally knocked my purse over. I, of course, was not aware of this at the time.

    Suddenly, two Policemen came into the clubhouse and asked for me. They were directed to me and they asked if everything was all right. I answered, "Of course and why do you ask." They told me that they had received a call from BlueStar. I told them I was sorry that they were called and they said it was OK and left. The remarkable thing is that because the purse fell over over, you people were able to determine where I was and send the Police. I feel I am in very capable hands with you folks and would recommend your product to anyone. Thank you your wonderful product. Blanche

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    We're glad that it was a false alarm, Blanche! We're pleased to hear that you're enjoying the extra peace of mind that your BlueStar medical alert provides.

    Thank you for taking the time to share your feedback with us and others.

    The BlueStar Team

    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed June 26, 2018

    I was at first delighted to find these alarms for my elderly parents. Not only were the alarm functions apparently just what we were looking for, I was excited about supporting veterans. The sales representative couldn't have been nicer and seemed very knowledgeable. We opted for their top-of-the-line Admiral systems after being told that their GPS locators would work anywhere, not just in the home. But police were sent to my parents' home twice when the alarms were accidentally jostled, instead of to the distant locations where my parents actually were at the times of the alarms. So much for having the capacity to pinpoint the person's location in case of emergency and the person not being able to respond! Had those been real falls instead of mere system malfunctions, having police respond hundreds of miles away could have been tragic instead of simply inconvenient.

    My parents lost faith in the alarm systems. (I should add that they were never happy about how bulky/clunky the alarms were. Neither the "necklace" option nor the clip felt comfortable to them, which is why my mother happened to be carrying hers in her purse the 2 times it accidentally went off after getting jostled.). We cancelled one monitor a couple of months ago without too much of an issue. But cancelling the second one became something of a nightmare when I called and was told that a supervisor had to speak with me to approve the transaction. He called me back while I was driving in heavy traffic and was unhappy that I couldn't take his call right then.

    We proceeded to exchange voicemails over the next couple of days, with him always telling me to call him back. But he was never available when I called, and he left a snippy reply to me when I pressed him about the information we needed. My mom tried to follow up later and was treated rudely. In summation, the alarms are clunky and do not work as they are purported to unless the wearer stays at home. We could have lived with that, but the rude, dismissive attitude of the "support" personnel betrays the "family service" which was used as a selling point. We would not recommend this company or its products.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Dear N.P. in Minnesota,

    First, forgive me for taking so long to respond to your review. I was locked out of our account here and just today was given access again.

    Second, we're sincerely sorry that the device(s) didn't generate an accurate location when the alert was activated. That is quite rare. If you call me I will research exaclty what happened and make sure it doesn't happen to anyone else.

    Thank you,

    David Coakley
    Senior Vice President

    (800) 300-1724 ext 105

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      Verified purchase
      Staff

      Reviewed Dec. 29, 2017

      I have had all kinds of falls. I had a stroke when I was between 67 and 68 and I have fallen off and on that was why my son got BlueStar. I just use it, go about my business and put it in my pocket. BlueStar reps would tell me that I had overstayed my minutes and I should plug it in. I would recommend it if I had friends who are my age.

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      Verified purchase

      Reviewed Dec. 29, 2017

      I have been wearing BlueStar and it seems to be working all right. My wife bought it and we chose BlueStar because it works in our location and a lot of the others don’t. I usually charge it every other day and they also called me to let me know when my battery was low. BlueStar has been fine so far.

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      Verified purchase

      Reviewed Dec. 28, 2017

      I’m dissatisfied with BlueStar HonorCare as it only works in my apartment, but not outside. I fall a lot and had a stroke. I'm outside often so I got one that works anywhere and I’m paying for it.

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      Verified purchase

      Reviewed Dec. 28, 2017

      I have a medical condition, so I take a walker with me to bed and everywhere I go to keep me from falling. I got used to the BlueStar device after a bit. I put it around my neck and away I go. But I have to charge the device every day because the dumb thing tells me on the directions that I should charge it every four to six days. I thought maybe there was something wrong with it. Nevertheless, I would recommend them.

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      Verified purchase
      Punctuality & SpeedFall DetectionStaff

      Reviewed Dec. 27, 2017

      I had a medical thing before and its battery died so I gave it up and kept a few bucks. I sent it back and got the Ranger device from BlueStar. I’ve tested it out and BlueStar's team responded fast and they were nice. I wear my device around my neck and I never go outside without it. I’m home by myself quite a bit and sometimes, I go walking outside. I feel a lot better having the device because I know if I fall outside, I can push the button and somebody will come and get me. I’d recommend BlueStar to a friend.

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      Verified purchase
      Staff

      Reviewed Dec. 27, 2017

      I fell in a bathtub and tore some ligament in my left knee. After that, I ended up deciding to get the BlueStar alert system because I've already got a fractured hip that if I fall, my bones are so fragile that they could break. The BlueStar team explained how the system works. They can monitor me with a map, and they can find me with GPS. I'll be out on the road as well, so I selected them.

      There's a guy who works for them and he told me that if I had any problems, just call it in. But I haven't had any problems. So I just wear it, plug it in and it charges. I then take it and hook in on my coat or my shirt. So far, I'm enjoying it because I have no worries now. In case I fall, then I know that if I push that button, they'll be right there. And I'd recommend it to anybody. I have a friend who's going to be traveling with me and she's going to give it a try. Once she gets the cash, she's going to order it.

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      Verified purchase

      Reviewed Dec. 26, 2017

      It’s been two months since I got my BlusStar Ranger. They said put it in the spot where it stays and I got it all in there. I can just hook it up and charge it. Also, if something happen, they call my grandson. I recommend BlueStar. I told the older ones that this would be much better.

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Dec. 26, 2017

      I have family members that were in the military and BlueStar's cost is much lower than the other companies. It's more convenient to use, too. I have their Ranger product and when I accidentally bumped it a couple of times, they responded quickly. They were sweet people and it was so easy to talk to them. They were very helpful and I really appreciated them. They were the best and if I knew somebody that needed a service like this, I would most definitely recommend BlueStar.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 25, 2017

      I don’t have a really good health. I've had four heart attacks, I'm diabetic, I have asthma and I fell at times. I'm also living by myself now and I felt like I needed some kind of a safeguard in case I got sick or fell while I was by myself. A friend of mine told me about BlueStar and I ordered the Ranger. It gives me and my children peace of mind. I've tested it and I've talked to the BlueStar people because I made some mistakes and set it off when I wasn’t planning on it. Sometimes I just lean into something and it pushes the button and sets it off. The reps were right on it, called me and were polite and they made sure there wasn’t anything wrong. I like the device and found it to be a very satisfying piece of equipment. It makes me feel very secure.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 25, 2017

      I'm very unsteady on my feet, fall quite often, and I'm by myself so I felt that the medical alert is really something important. When BlueStar HonorCare sent me a card in the mail, I called them up and now I've had their medical alert for over a month. I wear it all the time and I appreciate the fact that I feel very secure with it. It started out good and there were times that the BlueStar team had to call me up and tell that the device was low on batteries. I charged it up right away but then I got to the point that they called on a steady basis and I have to charge it every 24 hours. So they sent me a new charger which came yesterday, and I'm hoping the battery will now last longer. The BlueStar team has been great and wonderful. Also, I've talked to a woman before and I told her how great the BlueStar medical alert is, that I really recommend it, and gave her the telephone number.

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      Verified purchase
      Customer Service

      Reviewed Dec. 24, 2017

      I was reading up on medical alert systems, and thought that it would be a good thing to do because sometimes, I’m home alone by myself. If I do go out to different places, my son thought that I might need it too because I always talk to him about it. Even my daughter was glad that I decided to get one because I have a problem with walking with my knees, and she worries about me all the time. I got the ranger medical alert from BlueStar Veterans, and it’s a good thing to have if you’re all by yourself a lot of the times. So, if I’d have an accident, I’d have it and it would be helpful. I haven’t had to use it for anything yet. But, I figured that if I did, they’ve got all my information, and I think that they would respond pretty good with it.

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      Verified purchase
      Customer Service

      Reviewed Dec. 24, 2017

      I had a Medical Alert but they treated me so mean and I got rid of it. I sent the device back to them then they had made me pay $75, saying it was lost. But it wasn't lost because the mailman mailed for me. I tried BlueStar. I like it because no matter what happens, I can get help with it when I fall and can't get up. I've been keeping it on the charger a lot and and it's really good. I called them every week to ask if they got the money when I gave them a check because somebody beat them to it. Medical Alert went into the bank and took out some so I had to put some money into it again for BlueStar.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 23, 2017

      BlueStar's product is a wonderful thing to have and I have recommended them to every organization I belong to. They cope with the veterans and give them a discount. I'm 73 and I fell. I also have a lot of issues so I got their medical alert. But they put a thing on the doorknob and the keys on the door don't work. Every time I walk into the door, it's open and it's not closing right. I've had two already and neither one worked. So that's not good. I couldn't get back to their reps for some reason, too. My phone wouldn't work and it kept calling 911 for me. The button also wouldn't work. Finally, I got my granddaughter on my phone to help me with that.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 23, 2017

      My wife has two types of cancer, and she’s walking around with a walker and a cane. In the beginning, she started falling down all the time, so we decided to get a medical alert device. I’ve called a few different companies, and the Ranger Medical Alert from BlueStar Veterans is an all-around better product than most products out there. I’ve had one from another company, which I paid more money for, but it didn’t do a whole lot. If I went away on vacation, I couldn’t use it. It also didn’t have other features like being waterproof.

      When I called BlueStar, I liked what the representative had to say, and he talked me into getting one. And now that we have it, my wife is more independent, and we are worrying less. I called up on test mode, and they were perfect. And when I went on vacation and tried it down at Cape Cod, it worked perfectly as well. Then they told me that anywhere I go to try it, everything will be alright. BlueStar has got good service, and it’ll be the best money you’ll ever spend. Once you get it, you’ll never have to worry about your loved ones.

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      Verified purchase
      Staff

      Reviewed Dec. 22, 2017

      Aside from being sick, I've been operated on for cancer. I live by myself, too. The device is very good, and the people from BlueStar are nice. They talk to me and explain everything. They also call me when something's going wrong or to let me know when my battery is low, which happened to me one time.

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      Verified purchase
      Customer Service

      Reviewed Dec. 22, 2017

      I recommend BlueStar. It’s just that it’s so sensitive. When I hit something, it goes crazy. But it's worth having. When it goes off they respond right away. I feel comfortable with BlueStar. A friend of mine is going to take the same thing for her father.

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      Verified purchase

      Reviewed Dec. 22, 2017

      I'm deaf in one ear and not too swift in the other one, so I have to buy hearing aids. I got two of my daughters living here with me now but I am still going off by myself and I got leery of going out to drive. When I'm right at the house, I can fall off the bed and hurt myself. My daughter and I were looking to see what we thought did best and it was BlueStar, and it's important to have their medical alert in any way, shape, or form that we can because they deserve support. Since I got it, it made me feel a little more secure knowing that I got somebody with reach. I would recommend them.

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      Verified purchase
      Customer ServiceFall Detection

      Reviewed Dec. 21, 2017

      I am a senior citizen and I do a lot of gardening. Sometimes, I use my BlueStar pendant when I go to my garden because I'm afraid that something might happen and I want to have something to at least get help with if needed. The first time that I received this pendant, I called several times because I felt that it was not working very well. They explained everything to me and everybody tried to help me when I needed some direction.

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      BlueStar TeleHealth Company Information

      Company Name:
      BlueStar TeleHealth
      Company Type:
      Private
      Year Founded:
      2013
      Address:
      7654 Standish Place
      State/Province:
      MD
      Postal Code:
      20855
      Country:
      United States
      Website:
      bluestartelehealth.com