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BlueStar SeniorTech
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Overall Satisfaction Rating
4.64/5
  • 5 stars
    521
  • 4 stars
    56
  • 3 stars
    30
  • 2 stars
    11
  • 1 stars
    20
Based on 638 ratings submitted in the last year
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Need a medical alert system?

    BlueStar SeniorTech

    ConsumerAffairs Unaccredited Brand

    BlueStar SeniorTech is a veteran-owned business on a mission to provide seniors the best value on products and services that improve their lives and help maintain their independence throughout their golden years.

    Our medical alert systems are the lowest priced in the industry and our satisfaction guarantee makes us the preferred choice among senior veterans and non-veterans alike.

    Our prices range from only $28.95 per month for an in and around the home device to $44.95 monthly for a mobile device with built-in state-of-the-art Fall Detection. Our most popular device is mobile, water resistant and is the smallest, lightest on the market and it is just $39.95 a month. Monthly, quarterly and annual plans are available. No long term contracts, only month-to-month. Free use of equipment, free shipping, free setup, free activation, you pay only for the 24/7 professional U.S. based monitoring that is just a press of a button away.

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    BOTTOM LINE

    Veteran-owned BlueStar SeniorTech is a small business with a range of quality products for senior safety, health and wellness. There is no free trial period, but their service policies give you a prorated refund if you cancel.

    PROS

    • No contracts
    • Shower safe
    • Easy setup

    CONS

    • No free trial period

    Top BlueStar SeniorTech Reviews

    Rated with 5 stars
    12/13/2017
    Verified Reviewer Verified Buyer

    I was falling down and once in a while, I would pass out. BlueStar HonorCare was a little cheaper than others. I got the one that is worn around the neck and it works just fine...I love my device and recommend it.

    Read Full Review
    Rated with 5 stars
    07/03/2019
    Verified Reviewer

    I have been very pleased with my BlueStar pendent since we received it... I feel I am in very capable hands with you folks and would recommend your product to anyone. Thank you for your wonderful product...

    Read Full Review
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      BlueStar SeniorTech review

      BlueStar SeniorTech offers a full suite of products to help loved ones age in place. Items include in-home and mobile alert systems, smart pill management devices and products designed to keep you connected with your family.

      All alert devices have automatic fall detection, an easily accessible SOS button, and are shower safe. BlueStar home care options connect via landline or cellular network. 

      Portable medical alert devices come with voice-enabled, two-way communication available 24/7 through the device or your smartphone.

      BlueStar SeniorTech on-the-go medical alert systems

      Whether you're a homebody or an active older adult, BlueStar SeniorTech's hybrid on-the-go alert systems aren't location dependent, so you have no limitations. All the units have unlimited range, and their small size, durability and water-resistance features make them a good fit for a variety of lifestyles.

      • Ranger 4G: BlueStar SeniorTech’s Ranger 4G is one of the smallest and lightest on the market and include GPS on the AT&T 4G network. With the Ranger 4G, someone will always be there to assist you, even if you’re unable to call for help. With 48 hours of standby battery life, the Ranger 4G an excellent choice for adults on the move. Prices start at $31.95 per month.
      • Admiral Alert: Admiral Alert gives your caregivers the option of tracking your wellness through a smartphone app. The included fall-detect pendant has a battery life that lasts 48 hours. Loved ones can also preload a reminder message or order additional non-fall detect pendants at an additional charge. Those who select a yearly payment option pay the equivalent of $35.95 per month, receive free shipping and a lockbox from BlueStar Senior Tech.
      • BellPal:  Designed to look like a traditional wristwatch, the unique Swedish-engineered Bellpall will be the newest addition to BlueStar's lineup when it becomes available. Battery life is an impressive six months and includes essential features like automatic fall detection, location tracking and an option to send for help. Sign up on BlueStar’s website to be notified of availability. Expect prices to be as low as $9.95 per month.
      • Kenega Watch: The Kanega watch is an attractively designed, voice-controlled, all-in-one smartwatch device featuring a digital display. While it’s recommended to charge the device nightly, their battery-swap system means you never have to take off the watch. Because operators talk through your watch, there’s no need for home-based systems or smartphones to communicate. Prices start at $49.95 per month.

      BlueStar SeniorTech in-home medical alert systems

      All of BlueStar home-based medical alert pendants have a button range of 600 feet from a base station.

      • Sentry: An economical choice for those looking to pay for monthly monitoring services, Sentry’s in-home system is as low as $23.95 per month and works via a landline. It comes with a unique “concierge” button that connects to the number of your choice. The Sentry’s companion pendant is made to be worn on the neck or wrist. Their on-wall buttons can be placed in strategic areas throughout the home.
      • SafeGuard: SafeGuard uses a cellular system to connect to a 24/7 response system. At prices as low as $27.95 per month, it offers a complete set of features including fall detection, a family app and two-way voice functions. It also comes with reminders, a messaging service, severe weather alerts and a flexible in-home or mobile multi-pendant.
      • Freedom Alert: Freedom Alert has a one-time $267.50 fee with no monthly fees. The two-way voice pendant communicator can be programmed to call specific people in the order you specify if help is ever needed. If contacts are unreachable, you can set the system up to automatically dial 911.

      644 BlueStar SeniorTech Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: July 3, 2019

      I have been very pleased with my BlueStar pendent since we received it. I would like to tell you about an incident which took place about 4 or 5 weeks after we got it. We live in a 55 plus community and on a Saturday evening, we were at an affair in our clubhouse. I had my pendant in my purse, on the floor next to me leaning on my chair. The person next to me accidentally knocked my purse over. I, of course, was not aware of this at the time.

      Suddenly, two Policemen came into the clubhouse and asked for me. They were directed to me and they asked if everything was all right. I answered, "Of course and why do you ask." They told me that they had received a call from BlueStar. I told them I was sorry that they were called and they said it was OK and left. The remarkable thing is that because the purse fell over over, you people were able to determine where I was and send the Police. I feel I am in very capable hands with you folks and would recommend your product to anyone. Thank you your wonderful product. Blanche

      View more
      BlueStar SeniorTech response

      We're glad that it was a false alarm, Blanche! We're pleased to hear that you're enjoying the extra peace of mind that your BlueStar medical alert provides.

      Thank you for taking the time to share your feedback with us and others.

      The BlueStar Team

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 26, 2018

      I was at first delighted to find these alarms for my elderly parents. Not only were the alarm functions apparently just what we were looking for, I was excited about supporting veterans. The sales representative couldn't have been nicer and seemed very knowledgeable. We opted for their top-of-the-line Admiral systems after being told that their GPS locators would work anywhere, not just in the home. But police were sent to my parents' home twice when the alarms were accidentally jostled, instead of to the distant locations where my parents actually were at the times of the alarms. So much for having the capacity to pinpoint the person's location in case of emergency and the person not being able to respond! Had those been real falls instead of mere system malfunctions, having police respond hundreds of miles away could have been tragic instead of simply inconvenient.

      My parents lost faith in the alarm systems. (I should add that they were never happy about how bulky/clunky the alarms were. Neither the "necklace" option nor the clip felt comfortable to them, which is why my mother happened to be carrying hers in her purse the 2 times it accidentally went off after getting jostled.). We cancelled one monitor a couple of months ago without too much of an issue. But cancelling the second one became something of a nightmare when I called and was told that a supervisor had to speak with me to approve the transaction. He called me back while I was driving in heavy traffic and was unhappy that I couldn't take his call right then.

      We proceeded to exchange voicemails over the next couple of days, with him always telling me to call him back. But he was never available when I called, and he left a snippy reply to me when I pressed him about the information we needed. My mom tried to follow up later and was treated rudely. In summation, the alarms are clunky and do not work as they are purported to unless the wearer stays at home. We could have lived with that, but the rude, dismissive attitude of the "support" personnel betrays the "family service" which was used as a selling point. We would not recommend this company or its products.

      View more
      BlueStar SeniorTech response

      Dear N.P. in Minnesota,

      First, forgive me for taking so long to respond to your review. I was locked out of our account here and just today was given access again.

      Second, we're sincerely sorry that the device(s) didn't generate an accurate location when the alert was activated. That is quite rare. If you call me I will research exaclty what happened and make sure it doesn't happen to anyone else.

      Thank you,

      David Coakley
      Senior Vice President

      (800) 300-1724 ext 105

      3 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 29, 2017

      I have had all kinds of falls. I had a stroke when I was between 67 and 68 and I have fallen off and on that was why my son got BlueStar. I just use it, go about my business and put it in my pocket. BlueStar reps would tell me that I had overstayed my minutes and I should plug it in. I would recommend it if I had friends who are my age.

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 29, 2017

      I have been wearing BlueStar and it seems to be working all right. My wife bought it and we chose BlueStar because it works in our location and a lot of the others don’t. I usually charge it every other day and they also called me to let me know when my battery was low. BlueStar has been fine so far.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Dec. 28, 2017

      I’m dissatisfied with BlueStar HonorCare as it only works in my apartment, but not outside. I fall a lot and had a stroke. I'm outside often so I got one that works anywhere and I’m paying for it.

      4 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 28, 2017

      I have a medical condition, so I take a walker with me to bed and everywhere I go to keep me from falling. I got used to the BlueStar device after a bit. I put it around my neck and away I go. But I have to charge the device every day because the dumb thing tells me on the directions that I should charge it every four to six days. I thought maybe there was something wrong with it. Nevertheless, I would recommend them.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 27, 2017

      I had a medical thing before and its battery died so I gave it up and kept a few bucks. I sent it back and got the Ranger device from BlueStar. I’ve tested it out and BlueStar's team responded fast and they were nice. I wear my device around my neck and I never go outside without it. I’m home by myself quite a bit and sometimes, I go walking outside. I feel a lot better having the device because I know if I fall outside, I can push the button and somebody will come and get me. I’d recommend BlueStar to a friend.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 27, 2017

      I fell in a bathtub and tore some ligament in my left knee. After that, I ended up deciding to get the BlueStar alert system because I've already got a fractured hip that if I fall, my bones are so fragile that they could break. The BlueStar team explained how the system works. They can monitor me with a map, and they can find me with GPS. I'll be out on the road as well, so I selected them.

      There's a guy who works for them and he told me that if I had any problems, just call it in. But I haven't had any problems. So I just wear it, plug it in and it charges. I then take it and hook in on my coat or my shirt. So far, I'm enjoying it because I have no worries now. In case I fall, then I know that if I push that button, they'll be right there. And I'd recommend it to anybody. I have a friend who's going to be traveling with me and she's going to give it a try. Once she gets the cash, she's going to order it.

      View more
      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 26, 2017

      It’s been two months since I got my BlusStar Ranger. They said put it in the spot where it stays and I got it all in there. I can just hook it up and charge it. Also, if something happen, they call my grandson. I recommend BlueStar. I told the older ones that this would be much better.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 26, 2017

      I have family members that were in the military and BlueStar's cost is much lower than the other companies. It's more convenient to use, too. I have their Ranger product and when I accidentally bumped it a couple of times, they responded quickly. They were sweet people and it was so easy to talk to them. They were very helpful and I really appreciated them. They were the best and if I knew somebody that needed a service like this, I would most definitely recommend BlueStar.

      Be the first one to find this review helpful
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      About BlueStar SeniorTech monitoring center

      BlueStar SeniorTech’s medical alert devices are plug-and-play. Devices that use a landline connect like an answering machine and others only need a phone call to activate. As soon as a fall is detected or a distress button is pressed, you are connected with emergency personnel who will dispatch local police or EMTs. There’s no need to worry about language barriers as multilingual operators are available.

      Additional BlueStar SeniorTech products and services

      BlueStars SeniorTech also offers a range of health and communication products designed to make sure all your wellness needs are met. 

      • Yepzon Freedom: With a push of a button, Yepzon Freedom sends a distress alert to your friends and family with your exact location. It has GPS, 3G and WiFi tracking along with an SOS alarm for as little as $19.95 per month.
      • HealthGuard: The most complete health and safety system from BlueStar SeniorTech, HealthGuard monitors chronic conditions like hypertension and diabetes. It also detects falls, provides severe weather alerts and sets reminders. The starting price is $49.95 per month.
      • Nurse On Call: For only $9.95 per month, you can have unlimited access to registered nurses from an accredited medical center at any time of day, 365 days a year. Nurses can provide you with expert advice or guide you to the appropriate care.
      • Medminder: Medminder is a 28-dose, locking electronic medicine dispenser that connects to a cellular network and helps ensure the right pills are taken at the correct times. Visual and audio alerts serve as a reminder to take your medicine. Remote monitoring keeps a record of activities and can notify a designated person if doses are missed. Prices start at $39.95 per month with a $79.95 one-time equipment charge.
      • Smart Pillbox: Smart Pillbox holds up to 14 doses, connects to WiFi and costs as low as $39.95 per month. The corresponding app can notify caregivers whether medications were taken.
      • Reminder Rosie: Seniors with memory loss challenges will appreciate Reminder Rosie's assistance helping you remember daily tasks like taking medications, upcoming appointments or calling a loved one. Setting up reminders is easy and can be done yourself. It features a digital clock and can be operated almost entirely by voice. There’s only a one-time payment of $99.95.
      • Lucid Audio Hearing Aid: This personal sound amplifier has three models and only requires a one-time fee. Prices start at $99.95 and go up to $399.95.

      BlueStar SeniorTech FAQ

      How do BlueStar SeniorTech medical alert systems work?
      BlueStar medical alert systems offer 24/7 emergency monitoring. Distress signals are sent to a national emergency monitoring center where a dispatcher sends the help you need and stays on the line until you're safe. Their on-the-go devices also transmit your location if required. Systems are easy to set up — simply plug in the device or call to activate services.
      Does Medicare cover BlueStar SeniorTech?
      No, Medicare does not cover BlueStar SeniorTech.
      Do I have to sign a contract to get a BlueStar SeniorTech medical alert system?
      No, you do not have to sign a contract to get a BlueStar SeniorTech medical alert system — all services are month-to-month.
      What is BlueStar SeniorTech’s cancellation policy?
      To cancel BlueStar SeniorTech service, contact customer service for a prorated refund.
      Does it cost extra to add my spouse to BlueStar SeniorTech monitoring service?
      Yes, there will be additional fees if you want to add a spouse to your BlueStar SeniorTech monitoring service.
      Where are BlueStar SeniorTech monitoring centers located?
      BlueStar SeniorTech monitoring centers are located in the United States.
      Do BlueStar SeniorTech emergency response services require a landline?
      BlueStar Sentry and Freedom Alert home-based devices require a landline, but other BlueStar SeniorTech medical alert systems work on cellular. The Kanega watch also works on WiFi, while BellPal works with Bluetooth.
      Does BlueStar SeniorTech offer a warranty on medical alert devices?
      BlueStar SeniorTech devices are provided free of charge once service starts. For an additional $3.95 month you can have BlueStar medical equipment replaced for free. Otherwise, the devices have a replacement cost of $105.
      Does BlueStar SeniorTech offer a free trial period?
      No, BlueStar SeniorTech doesn't provide free trial periods. However, there are no long-term contracts.
      Are BlueStar SeniorTech medical alert systems waterproof?
      All BlueStar Senior Tech medical alert systems are waterproof except the Freedom Alert.
      How much do BlueStar SeniorTech medical alert systems cost?
      BlueStar SeniorTech fees range from $9.95 to $49.95 per month. Freedom Alert has a one-time fee of $267.50.
      Does BlueStar SeniorTech provide caregiver tools?
      Only the SafeGuard in-home system has a family app, but all other mobile alert devices have a corresponding app — except for the Kanega watch.

      Do we recommend BlueStar SeniorTech?

      Yes. BlueStar’s safety products suit all tastes with traditional and wearable portable alert systems. Their on-the-go medical alert devices are discreet and functional, with several models working using real-time GPS tracking on AT&T’s cellular network to protect you no matter where you are.

      BlueStar SeniorTech Company Information

      Company Name:
      BlueStar SeniorTech
      Company Type:
      Private
      Year Founded:
      2013
      Address:
      7654 Standish Place
      State/Province:
      MD
      Postal Code:
      20855
      Country:
      United States
      Phone:
      8003001724
      Website:
      www.bluestarhonorcare.com
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