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BlueStar TeleHealth Reviews

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Edited by: Justin Martino

About BlueStar TeleHealth

BlueStar TeleHealth is a company that provides a range of technology solutions and services to help seniors live better in their homes as they age. It specializes in medical alert systems, telehealth services, eldercare devices and support labor.

Visit bluestartelehealth.com
Pros
  • Range of products
  • FDA-approved devices
Cons
  • Some items out of stock

BlueStar TeleHealth Reviews

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    Page 4 Reviews 230 - 380
    Verified purchase
    Customer Service

    Reviewed April 22, 2017

    I was looking on the computer and found BlueStar Veterans. I ordered the Admiral Protect medical alert for my husband because he’s always on the go. He previously had an incident when we were gone. I figured that if it happened again, at least he has that and can have assistance immediately. Now, he’s got BlueStar and wherever he’s at, they can find him. I’m really pleased with BlueStar. Whenever I had any problems, they would always help me with it and answer any questions that I needed answered.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 18, 2017

    Having BlueStar is a great peace of mind. I got it for my mother. She has high risk for falling so she has the Admiral Protect. I make her wear it anywhere we go or even when she's left by herself so that way I know that I don't have to explain where I'm at and that rescue can get to her ASAP. She had an emergency when she needed the other one that we had before. When we were home and I was able to go ahead and call, they called me back saying we have a low battery because I kept trying to push it and nothing would come across. Come to find out, you had to put it in the carrier case really hard and my mother doesn't have the strength for that one. We changed it to the one we've got now, the Admiral Protect, wherein you don't have to push anything into it. It just lays, so it's much easier for her to use it.

    One time, we were at a meeting and my mother accidentally hit it. All of a sudden, one of your people came across that we have an alert. Others were amazed that that's all it took. I gave them the BlueStar's phone number and they got it as well. Also, I was very happy to find out that it was done by military. My dad was part of the military, at Pearl Harbor when they bombed it. He did 25 years in the service and anything that deals with the military, I support. I also belong to Fleet Reserve Association and I’ve gotten at least four other members to go with BlueStar. On the whole, I'm truly happy.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 16, 2017

    I like that the BlueStar HonorCare device is not limited to a base station. I bought it for my mother and I wanted to make sure that if she falls or if she's not responsive, there's a way for her to get help. So far, the biggest thing that she does with it is make sure that she charges it every two days. It's kind of big and she's often sitting and reading a book so she doesn't like wearing it around her neck. Neither does she wear it on her belt because she doesn't wear one. And if it were to be clipped to her clothing, it would probably pull her clothing down. But she has it and it gives me peace of mind that mom is covered if she falls.

    Also, it's great to order from BlueStar. The process was easy and the product came quickly. However, there's a little bit of confusion about whether or not it was activated. And when I pushed the button to call, a prerecorded thing that would come on and it would ask if there was an emergency and I would say, "No, I have a question." And as soon as I said "No" it would hang up. It took several days to resolve and I had to call a couple of people but they fixed it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2017

    BlueStar HonorCare has been great. I'm glad to have them in an emergency. They've treated me very well, getting me started in the program. They called and I told them that I wasn't a vet, but I was married to a vet and I got it in that way. My partner passed away a year ago and I'm all alone so the device was helpful to me. Their reps helped me get it set up and I have nothing bad to say about them. Moreover, the device is easy to wear and I even get a phone call from them to tell me when they get a low battery signal and tells me to charge it again. Overall, they're very helpful and it's a great product. Even my landlord and my sister are thinking about looking into it.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed April 14, 2017

    My mom wanted to take off walking and I got her a help button from BlueStar because from my understanding, it's supposed to have a GPS on it. But one time, she got lost. She told the girl who was watching her that she had the help button on her and took off. But my mom didn't have it on and the girl didn't bother checking. My mom could have died, she was up all night long until next evening and it scared the crap out of me. But she was found without the GPS. The guy who I talked to apologized that the device didn't have a GPS where I can follow her and find where she's at. So he got my payments down from $40 a month to $29.

    I was also told that my mom doesn't have to push the button if she got all tired. The guy could've walked me through that but I never got a hold of him again. Their team is hard to get a hold of, especially on weekends or late at night. There's a certain time I can't get them because they're on the East Coast and I'm on the West Coast. The hour difference makes a big difference. Then Adult Protective Services came down and we talked to a guy online who said that I had the wrong equipment. So I sent that one back and got another one.

    The one I have right now still doesn't have a GPS on it but it works on emergencies. I make my mom wear it and a couple of times she got mad because she doesn't want to. But now she's okay with it. It's a matter of getting used to. However, they should get a GPS because older people are not going to remember to push the button or call. But if we have a tracker on them, we can find them and that would be awesome.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 14, 2017

    I had a couple of surgeries before then I'm contemplating on another surgery, a knee replacement. I live alone, so if I fall down, nobody will hear. BlueStar contacted me because I was a veteran. They said I could have the Ranger medical alert device for free. The only thing I would have to pay for was the monthly monitoring fee. I have the wallet that has a chain on it, so I connect my device to that. One time, I sat on it and one-time I pressed it by mistake and another time I was just looking it over when I initially got it and I pressed it. I thought I was turning it off and I was actually turning it on. Their response time wasn't as quick as I thought it should be. It took them four minutes, then I spoke to a guy and told him it was no emergency. The people I’ve talked to seemed courteous. I’m satisfied with it, but I'm trying to assess now whether or not it’s worth the cost to continue.

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    Verified purchase

    Reviewed April 13, 2017

    I fall a lot and I never know when I'm going to need help so I got BlueStar. If I'm out and need help, I can get it no matter where I'm at and their price is reasonable. I would recommend BlueStar.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2017

    I saw an ad about BlueStar HonorCare in a magazine and I got myself one. Their reps were really good and helpful although I haven’t had to call them out yet.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed April 12, 2017

    I was looking for a system and my cardiologist referred me to BlueStar. He told me about it because I'm a high-risk. He then got me enrolled. I have the most advanced model. It's a fall detector and also has the speaker included and so far, I've had very good service and response from the company. From the very beginning when I requested information, their reps were really helpful. Lorelie was really clear and very informative about the system.

    Sometimes, I get false alarms like when I've taken the device out from my belt and it drops on the bed or when I'm tying my shoes. I have to tie at a certain angle and it senses that I'm either on my way to fall or I fell already. So it detects any calls right away. And I have to inform them not to block the call because in another chance that I really fall and I call, they might think it's not a call. But their guys are doing a great job with the false alarms. I get them on the speaker right away, like less than five seconds.

    The only defect that I noticed so far is the clip for the belt. When I take it off to have it recharged at night, it comes loose so I have to pull it out from my belt. So if they would add, instead of the plastic, a metal part that it would attach to the anchor per se, it won't have a problem because it would be quick-release. But with the pendant, it's fine. Other than the clip for the belt issue, the device is good.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 11, 2017

    I got BlueStar because a lot of people who works there are military and I wanted to support the veterans. We’ve got a lot of them in the family. I used the device one time and they were very prompt and quick. People that I have talked to were very polite and understanding. I’m glad I got it when I did have an emergency. It gives me a little bit of independence whenever I want to go out and do something on my own. I've recommended them.

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    Verified purchase

    Reviewed April 10, 2017

    We tried several different systems and found BlueStar HonorCare the most agreeable for us. However, I'd certainly like a white cord instead of a black one to wear under my summer clothing. But BlueStar is okay and we would recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2017

    I’m going to be 80 years old and I’m alone a lot that’s why I decided to get BlueStar. Right now, I’m staying with my daughter but normally, I live alone and everything by myself. I travel by myself and I just wanted to make sure that if I was in a hard spot, I could get help. I don’t want to be out there by myself. But so far, I haven’t had to use it and that’s good. Their people were very, very helpful and concerned. They stayed with me through it all and called me when I didn’t do what I was supposed to do, and it just was very nice.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 8, 2017

    The salesman said the BlueStar Admiral Protect model would be the best one to get because it’s GPS. It’s a plus that it’s not a cellphone because we have such sporadic cellphone service in our area. The price was also good and I liked the idea that whatever they earn goes to the veterans. I also got it for my wife’s peace of mind. I have the potential for falling so she’s afraid that I will fall when she’s not home. I fell before when I was putting up the Christmas lights, but I was able to get up on my own. I usually don’t wear it when she’s home. She works four days a week so I put it on. Sometimes I wear it even all the way up to bedtime before I take it off even though she’s home. I know the device is working because the other day, I was doing some work in the kitchen and I was laying up against it and I set it off. The dispatch called and said, “Are you having an emergency?” I said, “No. I was just laying on it.”

    I had some little problem with the BlueStar team at the beginning but they all took care of it. They sent me the Ranger instead of the Admiral. It was a mix-up in the communication. In two days, I sent the Ranger back. The charger also didn’t work, so they sent me another charger and I sent that one back. The sales manager or CEO of sales called me personally. He gave me his personal phone number and on the charger problem, he gave us two months free service.

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    Verified purchase

    Reviewed April 8, 2017

    So far, BlueStar HonorCare has been fantastic. The battery has run down twice or three times now then I've got a call saying "Your battery is low" so I go charge it. I call it my dear assistant button but I haven't had any need to push the button yet. I wear it around my neck and I wish it wasn't so fat. I usually wear T-shirts or pull-over shirts and I put it under my shirt so people don't see it and ask questions but it balls out in the front anyway. Maybe it could be something that could be worn on the wrist instead of around the neck.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 7, 2017

    I liked the presentation of BlueStar and I’m pleased with it. I’m 88 years old and I had an episode over a year ago. I got one at that time but I passed out and if my daughter hadn’t been here, I don’t know what I would have done. It was only right here in the house. And I was going up to Maryland and different places and spending some time. It wasn’t any good there. I feel safer with one cause I’m home all day by myself and all. I live with my granddaughter and her family and they’re here most evenings. The only thing is the strings came all the way down to my belly button. The man tried to find a shorter one and they didn’t have it.

    The BlueStar team is very nice and knowledgeable. Everything that I asked about, they had answers for it. But I’ve had two advertisements coming up on it. First time it did it, I couldn’t imagine. And then I realized it was coming from my device. It was coming from Disney, telling me that I could come down there for so many days or whatever. And then I called them and told them and they said they’d been having this problem with others. Then I had it one more time. That’s a different advertisement that was coming in, wanting me to buy something. But I haven’t had it now for several weeks now. When it goes off it was so loud and I was afraid to wear it out cause I was going to therapy in different places and afraid it would go off but it hasn’t. But overall I’m satisfied with BlueStar Ranger and I would recommend it.

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    Verified purchase

    Reviewed April 6, 2017

    The Ranger Medical alert from BlueStar was necessary since I fall quite often. It was the lesser model from what they have since I didn't quite need the stuff that the other model has. It was easy to set up and they were really nice and explained everything well to me. Also, I wanted to stick with it because my husband is a veteran and it's run by veterans. It's a well put-together company and I'd definitely tell anybody considering getting something like this to go with BlueStar.

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    Verified purchase
    Customer Service

    Reviewed April 6, 2017

    I’ve fallen a few times and when I fell I didn’t know I was sick. So we decided that I needed to have a call button just in case that it would happen again. My brother’s a veteran and that I could be part of Bluestar. He’s the one who set the alert device up and got it. I tripped over my feet and fell down the last time. I was trying to get around my cat without disturbing it. I didn’t know if my brother was home or not from his vacation so I used the button and I feel good about the service. They responded in seconds.

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    Verified purchase
    Customer Service

    Reviewed April 5, 2017

    My mama uses BlueStar and carries it all day. We had an emergency once but nobody answered so we had to call 911. I'm lucky I see my mama in the afternoon and I saw her on the floor. So, then I went and picked her up myself. But I was busy with my mom in the hospital to let BlueStar know about the medical device not working. I understand things can happen. Maybe the battery’s not good or my mama pushed it wrong.

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    Verified purchase

    Reviewed April 4, 2017

    I had another medical alert system before but I never had to use it, and I didn’t like it so I sent it back. Now, I have a BlueStar Veterans and it's fine. I haven't had to use it yet but I'm sure it will function well. If anybody needs a medical alert, BlueStar is a good one.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 4, 2017

    I trust BlueStar HonorCare, they were the first ones that called me and I said, “Okay, well, why not?” When I accidentally pushed the button, they were prompt and responsive.

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    Verified purchase
    Customer Service

    Reviewed April 3, 2017

    I like my BlueStar. But they sent me a new alert device because the other one didn't wanna work. I put it on the charger for two days, but it didn't charge at all. Then I plugged it in through the emergency one into the wall and it didn't work either. So when they called me to find out what was wrong, I told them what was going on. I never bothered them because I like it and I don't wanna lose it so I need it to work. Then the new one they sent, if the blue and green light is blinking and I put it on the charger, it turns red. And I can't get the SOS through it. Nobody calls me back. I did everything the paper told me to do, but it doesn't wanna work. But I haven't called BlueStar yet because I have given the device a chance to see what's wrong with it. And I put it in my purse so I could take it with me every day.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 3, 2017

    I was looking for a medical alert device and I got BlueStar's ad through the mail. I called them and the guy I talked to during the program set up helped me a lot and explained things to me. There's this time when I was looking for a service but I didn't find one. But if I did, I didn't know I found one. Also, my grandchildren take the device off the charger quite a bit. The only thing I have trouble with is I can't get my lockbox opened so I could put the key in it. I use the passwords that I set for it, but it's not working. But other than that, I am very satisfied with it and I would recommend them.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed April 2, 2017

    I had fallen a few times so I looked into getting a medical alert device. I chose the Ranger model from BlueStar because it reacted wherever I was, even out of town. I've had accidental things where I had pushed the button somehow and it wasn't too long that BlueStar called or reacted to it. They've been wonderful. Also, once when I was in Florida, they got a hold of me because of the activation thing. They were absolutely courteous and friendly when they called. It gives me peace of mind and I'm pleased with it.

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    Verified purchase
    Customer Service

    Reviewed April 2, 2017

    BlueStar was quick to respond in the past. I've accidentally hit the button before, and it came on and said, “What is your emergency?” I said that I must have hit it on my sleep 'cause I have it around my neck. They called me at 6:00 in the morning and said that that was good had I really had an emergency. However, the one time that I needed them, I wasn't really happy. I fell and pushed the button but it was about 10 minutes before anybody came on the intercom. I called my son, who lives on the same street with his girlfriend, and he got down here and was here when BlueStar answered me.

    That worries me because I just found out I have three leaky valves in my heart. I've had two heart attacks last March and had angioplasty for some blockage. Exactly a week later, I had another heart attack with 100% blockage. I found out I have another valve at 40% blockage and they found a mass in my abdomen which I'm going to get an MRI of. I know I need to get some exercise but I'm so tired and I'm trying to move back to Charleston. I have to do it by myself but I can't lift anything because I had surgeries on both shoulders and on my left wrist. I broke bones in it and then they did surgery and put plate and screws in my arm. I was in a cast for two weeks. I was also in the splint for almost two months and have just gotten out of them.

    BlueStar's probably doing more than it should. But I need to talk to somebody there on how I'd know when the device is charged because I don't understand the website and the blue button on the charger. I would like to receive something in the mail or something telling me the instructions on how to work it because I don't know what my son did to the box.

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    Verified purchase
    Fall Detection

    Reviewed April 1, 2017

    My kids decided I needed a medical device and BlueStar seemed to really fit what I wanted to do. I have the little BlueStar pendant and when I pushed the button they responded right away. And I said "Oh, that's what it's supposed to be." It was comforting to know that in case of emergency, they'd be right there.

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    Verified purchase

    Reviewed March 31, 2017

    My experience with BlueStar has been very good. I feel safer in the house knowing that I have the help button. I have it around my neck and it's comfortable. I'd recommend BlueStar to a friend.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 30, 2017

    My experience with BlueStar HonorCare has been okay and it made me feel safer. Their response was very quick. It scared me the first time I hit it accidentally. I was leaning over and getting my dish detergent from under my sink, and it hit the door. All of a sudden it's talking to me, “What is your emergency?” and I jumped because there was nobody here but me. The young man started laughing and said, “I'm sorry. Is there an emergency?” I said, “No. I bumped it accidentally.” I was really amazed because I know and it let me know that, if something happens, BlueStar’s on it. I've told several people in the apartment complex that I live in about it, and that I was very pleased with it.

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    Verified purchase
    Customer Service

    Reviewed March 29, 2017

    BlueStar HonorCare had called me out of blue and I said I would try this. For the first month, it was registered under another person's name and who stayed in Washington so it was a mess. I had done a test and they say I needed to call the office. I called the office and it still wasn’t registered under my name. All of a sudden, my unit quit working so I called BlueStar and they’re sending me out another unit.

    Their system is great but when I wear the unit into one state and it’s registered clear across the United States, they’re sending ambulances to another state. That’s the only thing that I was dissatisfied with. And doing this about five times? It shouldn’t be that way. So I’m waiting to see how this unit is and then if it doesn’t work and it’s registered to somebody I'm cancelling.

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    Customer ServicePunctuality & Speed

    Reviewed March 28, 2017

    I'm a veteran. I've got 23 stents in my heart and I'm also a diabetic with my sugar going up and down. So, I've been looking into one of those gadgets and I saw BlueStar HonorCare on the internet. When I called they said they give veterans a discount and they're a veteran owned company. They sent me two devices and neither one would work where I live. So they had to send me a third one and they always send them out real quick. But, the clip that goes on the device, so you could clip it on your label or your pocket, was broken. I called and told them but they never got back with me on it. So, I just wear it around my neck. I did a test on it and they picked it up real fast.

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    Verified purchase
    Staff

    Reviewed March 27, 2017

    All the other companies' devices can be hooked up to my phone line and if I'm outside, it doesn’t pick up the signal. But with BlueStar, I could be out with my walker and if I fall, I could press it and the ambulance would know where to come to get me. Several times, the button has been hit when I was wearing it. I had the dog jump on my lap and he pressed the button. Then it made a noise and the rep got on. Then I was called a while back because they wanted to make sure that the button was working by asking me to press the button and then they’d talk to me. Then I’d say it’s working fine. It's a very good device and I like it.

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    Verified purchase

    Reviewed March 26, 2017

    I got a Sentry medical alert device and though I haven't had the time to hook it up yet, I would recommend BlueStar HonorCare.

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    Verified purchase
    Customer Service

    Reviewed March 25, 2017

    I purchased two BlueStar alerts and chose them because of their military affiliation. The one that my girlfriend's mother uses works wonderfully. She used ADT before but she likes the BlueStar now. She's bound to a wheel chair, is at home a whole lot by herself, and she is subject to falling. I got another one to use for myself and my girlfriend because my girlfriend is a diabetic and has had a heart attack before. However, it didn't work at my house so I sent it back. I've got a cell phone, I don't have a landline, and the service that they have doesn't pick up at my house.

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    Verified purchase

    Reviewed March 24, 2017

    I live by myself and I’m not getting any younger. BlueStar mentioned the word veteran and I’m a veteran, so I went with them. I’m wearing it around my neck all the time and I have some issues with that. It gets a little cumbersome but it’s all right at night because I don’t have to wear it around my neck but it’s recommended. Other than that, it’s working out.

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    Customer ServicePunctuality & Speed

    Reviewed March 23, 2017

    My husband is 90 years old and he does a lot of falling. I got to where I can’t pick him up so I thought that I need to do something that would help me. So we decided to purchase a medical alert device from BlueStar HonorCare. I’ve only had to use it for my husband once and it did fine. They were very nice and came pretty quickly. Having it gives me some relief because if he’s down out in the yard, I can’t get in to call anybody for help and if he falls in the house, I can’t always get to it either.

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    Customer ServiceStaffBilling

    Reviewed March 22, 2017

    We were with another medical alert device company before but they messed up the billing all the time. They didn't charge then suddenly sent a bill for six months and didn't give us any notification prior to that. We're with BlueStar now and when we purchased it, we called and talked to an individual who was very helpful. My brother-in-law is the one that carries the button and I was with him when we tested it and it seems to work fine. Also, their device is better because it's mobile. We can take it outside of the home in the car. At this point, we’re very happy with it.

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    Verified purchase

    Reviewed March 21, 2017

    I have some medical issues and had a 5-way bypass. Also, not too long ago, I had a fall, ended up with a blood clot in my brain and had to be operated on. I got a medical alert device from BlueStar because of their connection with the Veterans. Luckily, since I had my Ranger medical alert device, I haven’t had any emergencies. I would recommend it.

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    Verified purchase

    Reviewed March 20, 2017

    I was talking to my wife one minute and the next she was having a stroke. Something like that could happen to me that's why I got the BlueStar HonorCare device. But the thing I wear around my neck is heavy and bulky. The good thing about it is I could be out in Oklahoma and all I have to do is push the button and the GPS will find my location. It will connect me with the nearest 911. All in all, my experience with BlueStar has been good.

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    Verified purchase

    Reviewed March 19, 2017

    BlueStar happened to have been the first provider to call so I went with them. I got the Ranger medical alert device and I’m happy with my experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 18, 2017

    I have a husband that's almost 85 years old and he has Alzheimer's disease. I began to think about if something happened to me, he won't be able to call for help. I thought that a medical alert device was the safest thing for both of us that I could manage. BlueStar was what I was looking for and they were very courteous and helpful, so that helped me to decide when I did. As a patriotic citizen we're always ready to help our veterans with their projects.

    Everything's been calm as far as the use of the BlueStar device and the experience I've had has been very positive. There was an accidental use of it and I just told them it was an accident, but they responded very quickly. I also did a test run when we first got it and the response was almost instant. I had to call for help about my machine one time and the guy that helped me was very nice and got it worked out. I feel more secure knowing that I have some help at my fingertips, and that gives me more peace of mind.

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    Verified purchase

    Reviewed March 17, 2017

    I liked BlueStar's price and presentation, so I went with them. I haven't had any experience with it for emergency, but I pushed the button on accident and the people from BlueStar were right there. The only thing is that the help button is bulky.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2017

    I'm only 5'6 1/2" but I have six-footer legs and arms. I had one of those high beds and one night and within an hour, I fell out of this thing twice and landed on my neck. Then I'm the only person in the house who has an extremely excellent hearing. Everybody else is partially deaf. So, we've got loud TV, snoring and all that. When I start hollering for help, nobody hears me so that's why I got the BlueStar button. I also have Vertigo. Sometimes, there are certain parts of the day like early in the morning when I get up to make breakfast, I'm not too steady 'cause I haven't taken my pills. So, I put it on and go downstairs in the kitchen. I'm also a Home Care tenant so I bring breakfast upstairs and I wear that just in case.

    I had it on while sleeping and hit the button on accident. I must have been dreaming something because the next thing I know, there's an ambulance at the door. I was impressed. My old man came upstairs he said to take it off. So now, what I do is I sleep with it on the table next to me. Then their people would call and they let me know when the battery is low because I don't pay attention. I would recommend it to a friend if I knew somebody who needed one. With the few times that I wore it out, they would ask what that is and I explained to them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2017

    I was living alone and I was nervous that I could pass out and no one would know. I then got a medical alert device from BlueStar HonorCare. Their reps were very nice, and customer service was excellent. I recently canceled my subscription, but I had a little bit of peace of mind. I'm going to have someone living with me. So, it'll be different as far as me needing a third-party. Overall, BlueStar is a nice company.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 14, 2017

    I was sticking around the house too much. I wanted to be able to go back out on my wheelchair and be able to have the access to help if I needed it. BlueStar HonorCare was cheap and I'm a veteran so it's all good to me. I haven't hit it on accident because the SOS button is very clear. But, when I tested the device as soon as I got it all charged up, they responded very quickly. Since having the device I had more peace of mind. It has been a wonderful experience and I have also recommended several people to BlueStar.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2017

    I'm an 88-year-old parent that's on her own and needed a medical alert device. I saw that BlueStar had GIS location and it was perfect. I've only tested it and the people there were super nice. They answer quickly, were helpful and super accommodating. It's been okay so far.

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    Verified purchase
    Customer Service

    Reviewed March 11, 2017

    I got a better offer with BlueStar HonorCare than anyone else so I selected them. One day I was sorting it up. I messed around and mashed the button and they took no time to respond. The device is also easy to carry around. My experience with BlueStar has been great and I like it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2017

    BlueStar HonorCare were always courteous and their response time has been excellent. However, I have to send it back in. So I'm waiting for a little while longer before I get it again, but I'll get the smaller version. This version doesn't have a fall and they automatically know it, which will make the unit smaller. But there are a few things I got to do and I've got to wait for it. Other than that, everybody's been very nice, and the return label came back working fine. I also got a callback and they said everything was perfectly fit with the unit. I have recommended it to several people.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2017

    BlueStar Veterans have been very responsive to my needs when I called them and it didn't take four or five weeks for them to get me the alert thing, activate it and get me set and secure with it. However, the sign says it's gonna be a key lockbox and an in-home system plus the one that you wear with, but all I got is the one that you wear. Also sometimes it goes off on its own and they answer and I tell them there's not an emergency problem. It was doing that a lot when I first got it, then eventually they got rid of that problem. I'm doing well with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2017

    I have a husband who has balance problems and falls periodically and I wanted to make sure that if I'm not around, somebody could take care of him. I talked to other organizations but I chose BlueStar HonorCare because I felt really good that it was all run by veterans. When I got it, they told me to test it to make sure that it would work in my area and if we changed areas, we should check there also. So I checked it one time and it worked fine. The gentleman picked up the phone. It took a little longer than I thought it might be but I don't know anything about those things and it was still a matter of seconds. So, it wasn't any significant amount of time lost. It was also very interesting and pretty cool when I asked how much would it cost if my husband, for some reason, breaks the monitor and the guy said to not worry about it. I won't have to replace it because they've never had one break. I now have a lot more peace of mind when I'm not there.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2017

    I got two knee replacements and found myself falling often so I looked into getting a medical alert device. Since I've gotten BlueStar HonorCare device, I'm more confident knowing that I've something I can fall back on. I have tested it a few times and the response time was excellent. They've always been courteous and professional.

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    Verified purchase
    Contract & Terms

    Reviewed March 6, 2017

    I liked the price and that there was no contract, so I got the medical alert service of BlueStar. I had friends who were paying upward to $69. I now live in the country and I was going down my lane, and I had the device on. I had barely snapped the seat belt when this voice goes, "Are you okay?" I said, "Yeah. Who is this? Do I need to pull over? Am I hallucinating?" She starts laughing and says, "No. This is BlueStar. Your thing went off." So, we know that it works.

    My son's friend is a police officer in Williams Bay, Wisconsin and he said, "Somebody had one and he was 41. He happened to walk into his living room, and he tripped and hit his head on the coffee table, and this knocked him out and cut his head severe enough. But his alarm went off and the emergency rescue people got there and said that he'd have bled to death within a half hour if he didn't have that. So, anybody alone should have one." I live on a farm and I have been knocked out myself twice in the milk house. Since I have gotten the medical alert service, I've been very satisfied and have recommended it.

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    Verified purchase

    Reviewed March 5, 2017

    With BlueStar, you get more for your buck. There is somebody with me but having the device gives me a lot more security even if I'm by myself.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 4, 2017

    BlueStar Veterans gave me a good deal and overall, I’m very happy with them. Their guy was really nice on the phone. However, the device is a little bit sensitive. It goes off several times and I'm definitely having them to answer my call a little bit more than I wish I did. But they responded very quickly and have been really nice about answering my call and just checking if everything's okay.

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    Verified purchase
    Staff

    Reviewed March 3, 2017

    A lot of BlueStar's appeal to me had to do with the guy that told me that he was from the navy. He also told me about the person that had served the original BlueStar and I have a lot of family who's in the navy so that really intrigued me a lot, too. I've recommended the company even if I haven't had to use it yet. I got a thing in the mail about referrals and I talked to some people last night and also mailed it to them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2017

    Sometimes, I lay on the BlueStar device when I'm sleeping and it calls by accident a lot in the beginning because I didn't understand fully how it worked. But everybody seemed to be nice with me when I do that. They also call me to let me know how to charge it when the battery is low. They're good about that. I try to charge it a bit every couple of days but somehow, I miss it. As far as I know, the device works fine.

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    Verified purchase

    Reviewed March 1, 2017

    I'd fallen in the bath tub and outside so I looked into getting a medical alert device. Everybody else had been yelling at me about getting one and I had been looking at it with several different companies. BlueStar called me and I selected their service because it's military-associated. The price is right and I know the service is there. Plus my neighbor next door is on my emergency list, so everything is set in case something happens.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 28, 2017

    I saw BlueStar HonorCare on TV and selected it for my medical alert device because I was concerned about being home alone. When I call their staff to do a check, they respond quickly and are professional.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 27, 2017

    I have vertigo and fell a couple of time so I looked for a medical alert device. BlueStar called me and I went with them since I have veterans in my family. I've used it by accident a couple of times and their response time was very fast. They've been very responsive and even the person that was getting me the equipment was very good. They give me more peace of mind.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2017

    I’m partially paralyzed and fell out of bed once. I couldn't get up and I had to crawl to a telephone in my house and told fire department to come over and help me. So, I thought that it might be better if I had some equipment on me. I went for BlueStar medical alert device due to the fact that it’s a veteran’s thing. The equipment, cost and its simplicity were also factors in my decision. I was just sent a pin unlike the other businesses which had all kinds of devices that need to be hooked up and maintained. I called in to test it and usually try to do it monthly to make sure everything is in working order but the response time was a little slow. Also I had a question but there are some administrative concerns that their team doesn’t have information for. Nevertheless, I've recommended it to a friend.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 24, 2017

    I'm being treated for high blood pressure, cholesterol and the lower version of sugar before you get to the next stage, diabetes. And last year I experienced so much health issues that my legs and things begin to give out on me, and I wasn't sure what was wrong. I was also having dizzy spells and then, I also live alone in my apartment and there are no family and friends around me. So, I was concerned that if I wasn't able to dial my phone number to call someone, that I would at least be able to alert an emergency service that I need some help.

    I work part time and do the Rocket games and events. And I've worn it a couple of times there when it was not my good day and I was afraid I might pass out. When I originally had to do the test, I hit the button and they responded quickly. And since then, I haven't had to hit the button. However, it was weird when one day a woman was talking to me through it and I hadn’t touched a button. And then she said she must have had the wrong number. Other than that, I feel comfortable enough to know that if something occurred and as long as I'm able to push the button, then I believe their response would be immediate. I would recommend BlueStar.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 23, 2017

    I wanted to get an emergency system and BlueStar came up second besides the Life Alert so I decided to give them a try before I try the Life Alert. BlueStar's staff is great and really nice. The response time last time was slow and I was thinking about switching but we spoke to somebody who explained how and why sometimes it takes a little time to respond. Nonetheless, it's great knowing somebody you love is taken care of and that we can rely on the system to be there for us and God forbid if anything should happen. We just wanted to have that reliability and a medical system that really, really responds and understands our medical condition as well as not slow to respond to our emergency if need be.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Hi, Mr. Taylor -

    Thank you for taking the time to submit BlueStar a review. We appreciate reading that our BlueStar staff was able to provide you a positive customer experience.

    It was a pleasure to speak with you today regarding the issue that you expressed in your original review about your the response of the device. In the event that your unit responds again the same as before, please contact us at your earliest convenience; one of our customer service representatives will work with you to resolve the issue.

    We are confident that our medical alert devices will always provide you loved one with the protection they need to feel secure.

    Please feel free to contact us at 1-800-300-1724 if you have any further questions or concerns.

    Best regards,

    Ryan Miner

    Director of Customer Service

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 22, 2017

    I’m a retired Navy admiral and I live by myself so I got myself a BlueStar HonorCare medical alert. I have their device checked every month and I like their customer service. They’re good.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 21, 2017

    When I pushed the medical alert device by accident, the guys doing the day shift responded right away. However, the evening crew was messed up. The night I had an emergency, they were slow to respond. Then they go on calling me back on the phone. I said, “Now what if I couldn’t get to my cell phone?” They got the EMTs and were going to contact at the home office. Then they called me back on the BlueStar Button. I figured they’d already taken care of it but I said “This is confusing.” Still, I will recommend them to a friend.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2017

    I’m a retired military and when I spoke to the BlueStar HonorCare reps, I felt the kinship with them. I’m really very happy with the company. I accidentally set the alert device off once and their reps were very good in responding and telling me the things I needed to be careful of so that I don't set it off. Dealing with them has been pleasant and they were very courteous. Everything has been exactly as they told me it would be. We had a trial period, and our interaction with their reps and their responses were definitely a deciding factor of keeping it or not because if we don’t get good service, we certainly don’t want to be with the company like that for our emergency response team. I have recommended BlueStar to some friends

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2017

    My doctor got in touch with BlueStar since he wanted me to have their device because I had been passing out. A couple of times, they've called letting me know my battery was dead. Somehow the device got pushed one time and they asked me if everything was okay. They were pretty helpful all around. The only thing that gets annoying is they call all the time for me to take and buy things. But overall, I'm very satisfied with it.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Hi, Ms. Francis -

    It was a pleasure to speak with you today. We appreciate you submitting a review. Feedback is important to us; it only helps us to become more responsive to our customers' needs.

    We are happy to hear that you placed a test call, albeit even by accident. Our monitoring center is equipped to provide you around-the-clock services, 24 hours a day/7 days a week.

    As we discussed earlier today, we believe we have corrected the issue with your device receiving phone calls. We apologize for any inconvenience you may have experienced as a result. Moreover, I mailed you a copy of your emergency protection agreement.

    Please contact us at 1-800-300-1724 if you have any questions.

    Best regards,

    Ryan Miner

    Director of Customer Service

    Verified purchase

    Reviewed Feb. 18, 2017

    I fell and broke my wrist the day before Thanksgiving. Then somebody from BlueStar called me, and I decided that I needed a medical alert service and went with them. But I have some questions. I pushed the alert button several times about two weeks ago, but nothing happened. I don't know if I'm supposed to hold the button down for a little bit. Then I put the alert device on charge, but it didn't seem to take the charge. So, I called BlueStar and some guy told me to charge it in to that little thing on the left side of the unit that goes around my neck. Anyway, it's acting all right. I tested the callback and a rep came on. But I'd like to know when to recharge the medical alert device, and if that's when the little button or green light quits blinking. The instructions said, "Charge it every four to six days." They told me that the alert service would work anywhere, but I have never checked it yet outside of my house and I don’t know how.

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    Verified purchase

    Reviewed Feb. 17, 2017

    I like the fact that I can actually wear my BlueStar device. Also, it's not just set up for at home because I do have to go out for a time. I have COPD and I have to have oxygen both at home and out and I do have a risk of falling sometimes. The only thing was that they misquoted me because I was already charged the second month before this service was fully activated, which was when they got my medical alert statement. So, I'd have been charged too much. I don’t like giving my money away for something that I'm not gonna be getting the service for.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Good Morning, Ms. Upchurch -

    We sincerely appreciate you taking the time to write us a review. We take customer feedback seriously, and we're always striving to do our best for our customers and improve where we can. Your review is especially important to us.

    I'm glad we had the opportunity to connect today to discuss some of the issues you listed in your review. As we discussed on the phone, our company policy is to collect payment before shipping. Once we receive payment, we ship you the device.

    We did receive your emergency protection agreement with your three listed emergency contacts. Your device was shipped fully activated, but the emergency protection agreement ensures greater protection in the event that you have an emergency.

    Thank you for taking the time to place a test call with me today. My suggestion to you is to place a test call every two weeks - just to be sure the unit is working properly. If you ever discover any issues with your unit, you can reach our customer service team at 1-800-300-1724.

    It was truly a pleasure to speak with you today. We are grateful to you for your military service and we thank you for being a BlueStar customer.

    Semper Fi!

    Ryan Miner

    Director of Customer Service

    Verified purchase

    Reviewed Feb. 16, 2017

    I had another alert provider and they sent three units out here, but I sent them all back because I can't get any of them to work. So I told that to the guy at BlueStar Vet and he said that they have one that will work and sent that to me. I did turn it on when I first got it all set up, and it works.

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    Verified purchase
    Customer Service

    Reviewed Feb. 14, 2017

    After I fell twice throughout the winter, I got a medical alert device from BlueStar. One thing I like about it is they called to tell me when my battery was low. The only complaint I have is every now and then, I get a weird call stating that my internet was being affected. But I tell them I'm not online and I don't have Wi-Fi so how could that happen and then they hung up. Another one is something about a car insurance but I don't even have a license so how could I have one. But other than those two things, everything's great. I'm happy with it and I feel safe. I would definitely recommend it

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    Verified purchase

    Reviewed Feb. 11, 2017

    I live alone and though my son comes home every couple of weeks, he goes back out again so I'm here by myself most of the time and I don’t have any kind of transportation or anybody to come check on me. I got BlueStar and it has been pretty cool. I haven’t had to use it though I accidentally hit it one time and they answered right away so I was pleased. I'm very satisfied with it overall.

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    Verified purchase

    Reviewed Feb. 9, 2017

    I'm in my 70s now and my step isn't that great anymore so I needed a medical alert device. If I should fall, I would be depending on people in the street to help me or I could push the Bluestar button and I can get the help immediately. When I first got it, they told me to push the button for the response to activate it and it was less than a minute when they made the connection. Once it is activated, they can pinpoint me anywhere in the world. I have more peace of mind because I know I can get help even if nobody else is around. I've recommended it already to about five of my friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2017

    I live by myself and my daughter wanted me to make sure I was safe. When I got sick I called BlueStar. They were real fast, took me to a hospital and helped me. They were great and I liked everything that went on.

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    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2017

    My husband passed away a year ago, and I'm alone and disabled. I needed a medical alert device because I have a bad heart, and decided to go ahead and use BlueStar. I've been paying for it, but it hasn't been hooked up yet. I talked to somebody that helped walk me through it, but it still wouldn't work. They told me to go and get a splitter on my outside phone line, but I haven't had the time to go and do that. I still want to keep it, but I've got to be out of my house in another month, so I am going to ship the device back to BlueStar, cancel the service, go with another provider, and then try something else. But overall, it was a great experience.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Hi, Cheryl -

    It was a pleasure to speak with you on February 22. BlueStar is deeply saddened to learn of your husband's passing. Please accept our deepest and most sincere condolences.

    I noticed that you submitted a review for us on February 6; Consumer Affairs published your review today, February 23 - one day after we spoke. As we discussed yesterday, we look forward to assisting you with setting up your unit and placing a test call once you are fully moved into your new home in South Carolina.

    We are happy to know that you have had a great experience with BlueStar, and we look forward to assisting you again in the future. Please contact us at any time at 1-800-300-1724 if you have any further questions.

    Best regards,

    Ryan Miner

    Director of Customer Service

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed Feb. 4, 2017

    I'm not very happy with BlueStar HonorCare for the last two months because this is the third device that they sent me. Each time I got the device, I verify that it was working with them. They were responsive one time when I accidentally hit the button but other than that, it took a while for them to answer and then when they did, they gave a message and then I got disconnected. But other than that, they were reasonably good.

    Their reps said they would send me a new unit and that I'd have it in three days. I called them a week later and I don’t think they even shipped it out. So I was going without the unit for six weeks and they couldn’t explain what happened. I was getting phone calls from people on their cellphones and some of them weren't very nice. I had a creditor call me during a concert and I couldn’t shut him up. They weren't asking for me, but they sure went through this device, so it's very embarrassing. About three times it went off and the same thing happened. I just couldn’t deal with that. So, I'm not going to wear it anymore but they'd send a unit and won't charge me for it. And that’s what I just got a day or two ago. This one I'm using now clips around my belt, which I like very much. So far, I've had a bad experience that I haven’t really had a chance to use it properly but it's working.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Mr. Olivier,

    I'm very sorry to hear about your unsatisfactory service and slow response on the part of our team. We pride ourselves on treating each of our customers as though they are a member of our family, and in your case we fell short. After speaking with you today, I'm gratified to hear that your medical alert device is functioning well and that you feel safe and protected. Please accept a four month credit for your inconvenience, and I give you my word we won't fall short in your eyes again. We hope you remain a customer and member of our family for many years to come! All the best, Gordon Russell, Rear Admiral (Ret.), VP Operations.

    Verified purchase

    Reviewed Feb. 3, 2017

    My BlueStar device has a little plastic clasp on the back and has square corners. And I keep having to move it around because it bothers my neck. They've tried to make it smooth but they didn't succeed. In the future, it might be nice to have a little watch on it, too, so I won't have to worry about my watch and the monitor. I keep running into things I need a watch for and I don't like to wear both.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2017

    The BlueStar team was friendly, knowledgeable, and very helpful. I went ahead and ordered their device. However, I never hooked it up and used it, and I'm going to send it back. There's nothing wrong with it, but I have a cellphone that's got a lot of time left on it and I'm going to use that instead and save the money. The only bad part was I filled out a survey and started getting phone calls. The experience with BlueStar wasn't bad, but I've gotten hundreds of calls from places for things I don't need and I've not been happy about that.

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    Verified purchase

    Reviewed Feb. 1, 2017

    My BlueStar device goes around my neck or on the belt strap which gets in the way a little bit sometimes. I would love to have something like a watch or something I could wear around my wrist.

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    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2017

    I don't trust myself as far as my health goes. I've had a triple bypass surgery and had numerous stents put in. I've also gone through congestive heart failure and I am fall-risk. I decided to get the medical alert from BlueStar because it's owned and operated by a veteran. It's been fantastic although I got a couple of calls telling me that my battery was low when it was full. I was told they were having a problem with something and were going to be sending a new one. As soon as I got it, I sent the old one back to BlueStar. I've kept telling my friends, who I think should have one, that they should contact BlueStar and get one.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2017

    We went with BlueStar HonorCare because they were affiliated with the Veterans since my husband is one, and we had the veterans discount. I was glad that they were very pleasant and informative when I purchased the device. We replaced the battery when it went dead, and we got another rechargeable battery for it. Other than that, the device is doing fine.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2017

    I bought BlueStar for my mother and she says she's happy with it. I had researched it pretty thoroughly before, so I knew exactly what I wanted and the reps didn't have to sell me on it. I've only contacted them with regard to making the purchase, and it went well. They were very good.

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    Verified purchase

    Reviewed Jan. 26, 2017

    I saw a blurb for BlueStar on one of the things I was filling out for Publishers Clearing House. I used to have a device from another service and although I never had to use it, I was more looking for price so I went with BlueStar. In the past, I had a brain aneurysm and spent five weeks in the hospital. Then I had surgery again on the same thing earlier in 2016. So I have a device with me when I go out or at home in case something happens. I was very satisfied with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2017

    People kept telling me to get a medical alert device so I've been looking for one. Somebody from BlueStar called me and told me about the service. I called them back and I liked the man I spoke to. He's a retired military. It's comforting to know that they knew what they were talking about. I got the one that I wear around my neck and I'm glad that the man called to set it up and I felt more comfortable that way.

    I have used the button for a test and was trying to understand how the call was going through. The response service that BlueStar provided was good though it took just a little bit longer than it should because I expected an immediate one. But everyone who I talked to was friendly. I only wish that the device was white or something. It's black which I don't like.

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    Verified purchase
    Staff

    Reviewed Jan. 24, 2017

    One of the BlueStar reps helped me and walked me through they booklet they sent. He told me what I needed to give them access to the house. Once I get the house I'm moving into, I'll put a lock outside and put a box. I definitely want BlueStar.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Jan. 23, 2017

    The BlueStar device around my neck is way too big and bulky. I don't know why they can't come up with something a lot more trim. Also, the string was way too long so I trimmed it up and put another chain on it. In addition, I can't tell when it needs to be recharged and I don't know what the little blinking light means. I felt that the explanation about the service was a little lacking and they could have explained it more. Moreover, I tested the device once and the response was quick but I was really shocked because I didn't expect that the person I talked to was trying to sell me something. I'm not sure that the device is even working or how it would work. They could do a little more testing on it from my end.

    Lastly, they asked me to fill out a questionnaire where I'd indicate who I wanted to be notified. I was out of postage stamps and I had to wait several days to get a stamp and mail it. Two or three weeks later, they sent me another second request and I had already sent it in at least ten days so, I didn't send the second one. I haven't heard from them back to see if they got it or not. I suggested to them that they send out a postage paid envelope so that if someone didn't have a postage stamp, the response wouldn't be delayed.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Hi Barbara,

    Thank you for sharing your feedback with our friends at Consumer Affairs. Your feedback helps us improve our organization for everyone's benefit.

    We did receive your Emergency Contact form. Thank you for sending that in!

    Our records show that you are using our Ranger device, which is the smallest and lightest device on the market at only a little over 1 oz. The Ranger is black so if you rec'd a device of any other color please call right away.

    As for the light flashing and other concerns I hope you'll call our customer service team at 800-300-1724 ext. 2.

    Thank you once again!

    David Coakley

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 22, 2017

    I've ordered the model that hangs around the neck. And when I got it, I was trying to get it programmed and I had to call BlueStar. I talked to their rep and he apologized that it didn't have any service where I was so, I couldn't use it. So, they sent me a prepaid label to go on the box, and I mailed it off to back to them a few days ago. My mom used to have one and I'll be talking to some people who have them but I'm leaning towards getting the one that hooks into a landline which is good for 600 feet.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2017

    I like my button from BlueStar. It's super sensitive and it does go off if I accidentally bump it against something or if my cat is on my lap and taps my chest but that's okay because I know it's working. I feel bad whenever I accidentally set it off but BlueStar is really pleasant and sensitive about it. They understand that it does happen. The response service is great and I don't have any problem with that at all. I'm glad that I invested in BlueStar. It was some smart move for me and I feel more safe. And I'm just grateful for BlueStar for the veterans.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2017

    It was through another veteran that I found out about BlueStar HonorCare and I got their device that goes around my neck. I have three of them. I did a test with their reps and their response was very quick. They were very friendly and they also called me when my battery was low. I'm very satisfied.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    I like BlueStar, my iHelp is waterproof and designed to have contact wherever I go. Also, the customer service team is very pleasant.

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    Customer Service

    Reviewed Jan. 18, 2017

    I had seen a pop-up for BlueStar on the internet asking if I was interested in getting a life alert and I clicked yes. Some days later, I got a call from BlueStar and they had picked that up and told me about the veteran business and so forth. I've been considering getting an alert for a long time and I just turned 76 and not have a very good balance. So I figured it was time for me to get one and everything has been fine. I've only had a couple of calls from the alert people saying that I needed to charge up the unit and so forth. Everything has been good and I'm satisfied with it.

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    Reviewed Jan. 17, 2017

    My husband has MS that's why I got the BlueStar. I want him to have it when he's by himself. The only time it has ever gone off is when sometimes I hit the wrong button when turning the main unit over while I'm trying to replace the battery. Everything is going fine except for one battery that will not charge.

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    Fall DetectionStaff

    Reviewed Jan. 15, 2017

    I kept falling down for the last month and a half, breaking bones and the doctor told me I had to get a medical device. I like that BlueStar works better and faster than the others. And with BlueStar, I also get to talk to a person whenever I press the button. I'm not talking to a computer. Their reps were also very good people and they know what they're talking about.

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    Customer Service

    Reviewed Dec. 24, 2016

    When I originally got an alert system from the VA, it had to be tied into my home phone. But I don't have a home phone and there wasn't a way that I could figure out how to tie it into my cellphone so it was really of no use to me. So then I decided to get a BlueStar because it alerts you without having to have a phone. Most of the time I don't have the device with me which is probably not a wise thing to do, but I always have my phone. When I first got it, I wasn't thinking about the fact that I always have my phone with me and it isn't going to give me any good in the shower. So that wouldn't help and I have to pay off this stuff. But I figured I can afford it so I'll just keep it and use it as I can.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth
    Thank you sir! We appreciate your feedback.

    ~ David C.

    Verified purchase
    Staff

    Reviewed Dec. 23, 2016

    I do a lot for the VA, and my husband was killed in the military so somehow, I got some information on BlueStar. So, I called about it and thought that it would be a good thing for me and my mom to try because I’m 65 and she's 81, and we both live alone. I'm the one that took out the thing, and we both like BlueStar. Their team has called a couple of times to check and see how we like the device and checked it to make sure it’s working.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth
    Thank you Debbie! We appreciate your feedback. Happy New Year to you and your mom!

    ~ David C.

    Verified purchase
    Customer Service

    Reviewed Dec. 22, 2016

    Someone called my daughter and talked to her about BlueStar. She picked the device for me since I had been asking her about it. I thought it will be best to get something that will keep me a little safe. I live with my daughter but when she decides to make errands, I don't want to be in the house by myself. The BlueStar device is in my bag. This way, if I don't feel like I want to go to church and she leaves me here for a while, then I can call somebody.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth
    Thank you Areatha! We appreciate your feedback. Please stay safe and have a great New Year!

    ~ David C.

    Verified purchase

    Reviewed Dec. 21, 2016

    I have a home health care and the lady who came to talk to me told me to get BlueStar. I did but I haven't been using my device since I haven't needed it. But the device is right on point and I would certainly recommend it. I accidentally pushed the button one day and they called me to check. They would also check and tell me when to charge the device.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth
    Thank you Veronica! We appreciate your feedback and recommendations to others that they consider getting a PERS device as well.

    ~ David C.

    Verified purchase

    Reviewed Dec. 20, 2016

    I've been thinking about getting a medical alert device but I kept backing out of it. But then my niece said that I'm here by myself, I could fall and hit my head, so I need to get one. I chose BlueStar. I'm satisfied with it but I haven't been using the device in the past three weeks. Something went bad on it and it's not keeping the battery charge. I talked to somebody about it the week before and they're supposed to be sending me a smaller device, but I haven't seen it yet.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2016

    When I called BlueStar, the first contact person was kind, professional, and wasn’t pushy. I liked that because one wouldn’t find that too much these days. A lot of people would push more than what you need down your throat and then expect you to feel good after. I didn't feel that I was abused or anything like that after I got off the phone with him. I felt good about spending my money. He was the first person I called and right then and there I had already decided I was going to use BlueStar but I just wanted to check out a few others. I don’t like making my mind right away. He called back the next day and I told him I'll go ahead with them.

    BlueStar has been real good to me and I've been very satisfied with them. They're the best thing that ever happened to me. The price is pretty okay, too. It works but the only thing I don’t like is it's really bulky. I tried, but I don’t like wearing things around my neck. I'd slipped it in my pocket sometimes but it’ll press the button when I sit down so I just hook it on the belt loop.

    Other than that, I'm real happy with BlueStar. It's an answer to my prayer especially that winter is coming up in New York City and it gets icy and cold, and snow build up on the street would get real slippery when it starts melting. I don’t have to worry about having one of my nieces or someone go with me to a doctor’s appointment or go with me to a far point where I might slip and fall because I've got BlueStar. My cellphone is my primary mode of contact with anybody but if I slip and fall and somebody sees the cellphone, they’ll grab the cellphone. But who’d want to grab BlueStar? They’ll make fun of me but they won't grab it. They won't even know what it's for. It looks like one of the beepers from the ‘80s and nobody wants to mess with beepers these days.

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    Customer Service

    Reviewed Dec. 15, 2016

    My mother died a couple of years ago and they found her face down in the bedroom. She didn’t have an emergency alert system. I figured since I live alone I should get one in case anything should happen. So when I was looking for an alert system, I was trying to get the best value, and BlueStar has the best price. The other ones cost too much. I then called the people at BlueStar a couple of times. The first time was when I asked what it was all about. The next was when I was doing a weekly test and I messed it up, and they called right away and asked me if everything was okay. Now, if I don’t test my device for a week, there's a beeping on the phone when I pick it up. When I test the thing, the beeping goes away.

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    Verified purchase

    Reviewed Dec. 14, 2016

    I had a stroke in 2014 and I live by myself. All my kids live in a different State. I don’t have family around here and there's nobody staying with me. I have no nurse. So I had to get an alert device just in case. I figured that’d be a safe thing for me. I've tried other companies but they cost $100. I'm on disability and BlueStar's $39 a month is a lot better. I have used it twice, and it's been awesome. They came to my house and checked me up. The thing is, I've sent a paper to them with the people to contact in case something happens to me. But when I went to the hospital and I asked my friend if BlueStar called him. He said, “No. But maybe." For the time that I had to use it, it has been really good.

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    Staff

    Reviewed Dec. 13, 2016

    I have myelopathy and my balance is terrible. And I have fallen several times and my husband told me it was time for me to get one of those medical alert devices. I liked the fact that BlueStar was a veteran. I like if I could do things for the veterans. I'm really satisfied with BlueStar. Everybody was very polite and helped a lot. They're also very knowledgeable people and they explained everything to me.

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    Verified purchase
    Fall Detection

    Reviewed Dec. 13, 2016

    I've fallen several times, but I always had my husband at home. I was afraid I was going to fall one day and he wouldn’t be here. And since I wanted BlueStar, I got in contact with them and got their medical alert device the same day. But the bracelet is too big. I try to do that as tight as I can, but it gets bigger and bigger that’s why I'd rather use a necklace with the bracelet.

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    Verified purchase
    Staff

    Reviewed Dec. 12, 2016

    I bought BlueStar for my mother. She's got diabetes. And one time, she had a minor attack but there were people there, but they're not there all the time. When I saw BlueStar, I thought that that’s what she needed. I would recommend BlueStar because people need it and it’s something good to have.

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    Billing

    Reviewed Dec. 12, 2016

    I went on the internet to see what was the best in our area, and BlueStar came up as the best medical alert system in the area. Plus, my father is a veteran and so I decided to take that medical alert system. I like the guys, and they are really nice when I have a discussion about billing.

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    Verified purchase
    Staff

    Reviewed Dec. 11, 2016

    I underwent five surgeries on my hips, got an artificial hip and knee. But I kept falling so I need a medical alert device. I learned about BlueStar through my daughter and so far, the device is working fine. When I bumped it one time, somebody from BlueStar came on and I said, "Oh, I just bumped it." They were good.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Dec. 11, 2016

    I'm an old marine and I first heard about BlueStar through the Marine Corps League. I got them for my parents and I usually put them on when I know I'm going to be home here with them. The first time we got them, they sent these big things that look like a suitcase, but I've got that all squared away. We just made one phone call and then they paid for shipping for the bulky ones back and sent me the new little ones and everything worked out great. I've also called them a few times and they've always been helpful. They called back when I had to have them call back and they seemed very interested in the well-being of the people that bought it for use. However, I wasn't able to ask them how often I have to charge the devices, and that's not in the book too. Other than that, I would recommend them especially with a GPS locator which is a cool option too.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2016

    My husband fell and broke his back a year ago, and has gone downhill considerably in the last year. It has caused other issues, so we felt he needed something. I work and was afraid of him being here alone because on numerous occasions, he fell while I was at work and laid there for quite a while because he either didn't have his phone on him or it wouldn't work. My husband was impressed with the guy from BlueStar that called him so he ordered the device. He's been treated well by BlueStar. One day, he bumped the device once and they asked him if there was something wrong, and he told them no.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2016

    I'm an old, retired police chief and navy man. BlueStar said something about veterans and I'm from the war years where we got spit on when we came home. And I just thought, "Well, it's somebody talking about something I know about." So, I called them and they set me up. At that time, I said, "I will have to wait until payday to join." And they said, "Well, we'll just send it to you now and you can pay us payday." And that's what happened and I've been happy with them ever since. There were probably some times that I was stupid, and they had to tell me my alarm went off. They've been very good and I’ll be more than happy to refer them to anyone who's looking. In fact, I've already talked to them about it at the legion.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2016

    I fall a lot, my legs are weak, and I have seizures, so I got BlueStar. Their sales team was very good. I haven't had a chance to use my device yet, but I've accidentally pushed the button several times, and they called me right back. I've thought about changing it because I've seen some that are free, but then I said I may as well keep this one. So far, everything has been fine with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2016

    I had started having periods of vertigo, I live alone and needed some help whenever that happens. I chose BlueStar because of the veteran thing, and I like them. I have pressed the help button on my device, and the response service was very good. Plus, their team had a good level and were very helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2016

    My husband has dizzy spells and weak spells. He would collapse and I'm not always around when that happens, so we decided to get a medical alert device. He's a vet and the people I was talking to were vets, so we chose BlueStar. We haven't had to use it for an emergency. However, we can't figure out how to hook it up to the phone like it's supposed to so I'm paying for something we can't really use yet and it's just sitting there. But the people there are really nice and very informative.

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    Customer ServiceStaff

    Reviewed Dec. 8, 2016

    Emergency help from BlueStar came once because I've called them without even knowing it. The girl said she called, but I didn't hear it because I was listening to music in my car. It was frustrating. Though I did call them for a couple of things, and they go out of their way. They've been wonderful and I can't say enough good stuff about them.

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    Staff

    Reviewed Dec. 7, 2016

    At first, I called BlueStar HonorCare to see what it was. Then a man explained it to me and told me that I could try it for three weeks. I want to keep it but I haven't hooked it up yet. I got to get somebody to do it because I don’t know how to do it. I'd recommend BlueStar, in fact I told one girl about it.

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    Verified purchase

    Reviewed Dec. 7, 2016

    I have a tendency to be alone and I fall sometimes. I didn’t want to take a chance of that happening and not having a way of getting in touch with anybody. I got the BlueStar and I'm comfortable because I know it is there in case something happens. I have a backup system where I know I can get in touch with them and it gave me peace of mind. But I was going to turn it back in because according to Medicaid and Medicare, I’m supposed to be getting it for free.

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    Staff

    Reviewed Dec. 6, 2016

    My father is a fall hazard and when he falls, he can’t get up. We wanted peace of mind knowing that if we’re not here, he can push the button and get help. We got the BlueStar and the experience has been very helpful and positive.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2016

    I had a stroke last January. I've had a heart attack and heart surgery and I use a motorized wheelchair to get around. For this kind of condition, I needed to have a medical alert device. I went with BlueStar and had a good experience with them. Every time I've called and talked with them about something, they were always pleasant, and I never had trouble with any of them. I pressed the button accidentally one day and they answered immediately. I would like to get it back one of these days as soon as I get all the bills paid off as right now, I’m just pretty much strapped for money. There was a gentleman that I interacted with and he completely understood the situation.

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    Staff

    Reviewed Dec. 5, 2016

    I need the medical alert but I haven’t even used the BlueStar because the thing doesn’t fit on my door and I don’t know if it’s activated. I haven’t even checked it yet. But it's great that I’d be able to get it in a cheaper way because it fits in my budget and it’s neat for emergencies when nobody else is around. The BlueStar reps were very nice, really kind, and explained everything right compared to most people who just take the money.

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    Verified purchase

    Reviewed Dec. 4, 2016

    BlueStar seemed pretty economical and that was the main reason I went with them. I wasn't looking for anything but from what I heard about it, it seemed pretty good. I’m in good health but I'm at the age where anything can happen. I have had a stroke so I know it is possible. I haven’t activated my device yet but from what I know about it, I'd recommend them.

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    Customer Service

    Reviewed Dec. 3, 2016

    I'm concerned that I'm getting older and am gonna be by myself. I travel by myself, too. So now, I wear the BlueStar device most of the time. The guy that called said he was from a group of veterans and that made me get the device from them. I got the device right away and it was nice that BlueStar didn't take the money out of my account until I received it. I would recommend them and as a matter of fact, I already did.

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    Staff

    Reviewed Dec. 3, 2016

    My wife goes in and out of the hospital, she has a tendency to sometimes fall and she’s a diabetic. She’s also a heart patient and when I'm not around, I like some kind of support there for her because she needs help. The gentleman from BlueStar explained to me that their medical alert service was operated from the VA for the veterans’ families and since I am a veteran, that’s a lot of reasons to go with them.

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    Customer ServiceStaff

    Reviewed Dec. 2, 2016

    My husband was a veteran and BlueStar may have contacted me because I had been thinking about getting a medical alert device. When I called them I liked the way they sounded. They're really good. I've tested the device a couple of times to make sure it was working and I like it. Moreover, when I called to check on it, they were really nice. I'm very satisfied.

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    Verified purchase

    Reviewed Dec. 2, 2016

    I’m a veteran, have got a five-acre piece of property, and I work outside. I work with timber and my wife doesn’t watch me all the time to see that everything’s all right. I felt that I needed something in case I got trapped or a piece of wood fell on me. I'm 80 years old and my wife’s 78, so I decided to get BlueStar alert for both of us. Their rates were very good compared to the others. The first ones didn’t work. We’re in a dead spot as far as the cells were picking up the sound so they had to change mounts to the AT&T ones. Then after about two weeks, my wife’s device stayed red all the time so we had to get it exchanged. Other than that, we haven’t had any problems.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2016

    I live by myself in the country and I'm a cancer survivor in remission. I have my cancer where my kidney was taken out. So, being out here by myself with these medical problems, I needed some way of getting a hold of someone, and so I got the BlueStar medical alert device. One time, somebody from the BlueStar team called me and I didn't have a charger, and they sent me one. I'm going to the hospital on Monday for a hernia operation. When I get home, I'll be by myself, so I'll need to make sure that I've got the alert device beside me.

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    Verified purchase

    Reviewed Dec. 1, 2016

    I felt that with my age of 84, I needed a medical alert device. I got one from BlueStar because I like the way that they had me connected and covered all the time, whether I was at home or away. However, since September, I discovered that I had a heart problem. I've been in the hospital and had heart surgery because the doctors had to build a new valve. I've just gotten home, but I was going to call BlueStar to cancel because I have not used their service, since I've had my daughter and my son over here to take care of me.

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    Customer ServiceStaff

    Reviewed Nov. 30, 2016

    I bought my father a BlueStar medical alert device because father's sugar dropped so low that he passed out and we found him twice unconscious. I'm enjoying the device because he's wearing it and he's being more alert about everything. Their team members are great. They explained everything to me and even called back to make sure everything was working and everything was checked up on. They helped me with things that I needed for him to make him safe.

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    Staff

    Reviewed Nov. 29, 2016

    I have blacked out so my fiancé ordered BlueStar for me. I've accidentally pushed it one time and they were pretty responsive and courteous. I feel safer with it and I've had a really great experience with them. I'd recommend!

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    Customer ServiceStaff

    Reviewed Nov. 28, 2016

    I fall a lot and got the medical alert system from BlueStar after a vet tole me about it. I like it. I've messed up by accidentally touching the help button, and the team at BlueStar called me right away. So far, it's nice and good with them. They're very courteous and responsive and the best.

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    Customer ServiceStaff

    Reviewed Nov. 28, 2016

    I really appreciate BlueStar for myself and my husband. They said that they were gong to give him a $25 gift card if we filled out some papers. We did that and the papers have been gone for about ten weeks, but I don't know what happened with that. Other than that, however, they're fine. When I call and talk with their team, they're very nice and they've got the right numbers.

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    Customer ServiceTechStaff

    Reviewed Nov. 21, 2016

    I have had a falling problem and my cardiologist thought I should get a medical alert. I usually had an extraordinarily bad fall that ended up with a concussion that has had significant effects on the quality of my life. So, I looked at various comparisons at Consumer Reports, Angie's List and so forth and I ended up with BlueStar HonorCare. I've had some questions with their reps at the beginning. I also called the tech people because I was unhappy about how long it takes to charge.

    Its standard but my danger of falling is high at night and yet I need to wear it in the day time. So there's no simple solution to that problem. And, where I have to put the charger is not within reach. I know a lot of things happen to seniors particularly during the night, at about four a.m., as said by my sister who is married to a doctor. So I was concerned about that. Also, it's awfully big and ugly. I have tried wearing it under my clothes but if it's under my clothes, I don't think I'd be able to hit the button in an emergency. But so far, I haven't fallen since I've had it and I haven't had any kind of emergency that I would need to call people.

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    Staff

    Reviewed Nov. 17, 2016

    I live alone now since my husband died and I am supposed to have knee replacement surgery soon. I thought if I want to get home as soon as possible, I'll be all by myself so it would be a good idea to have something like BlueStar. I had also heard that they were founded by veterans and my husband and my father are veterans and I have a lot of respect for them. The reps were all very friendly and kind.

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    Verified purchase

    Reviewed Nov. 16, 2016

    I've got neuropathy real bad and I fall all the time. So, having BlueStar was a good thing for me. A few times, I accidentally punched it and they called to see if I was okay. And I like their responses real well.

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    Staff

    Reviewed Nov. 15, 2016

    I've got pre-existing heart condition, I had a heart surgery back in April so I got a medical alert service. I liked the way that the Bluestar plan was presented. I've talked to a couple of people there and they were real good about sending informational stuff out like the Veteran's Day cards and birthday cards. The whole system seems to be up-to-date.

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    Reviewed Nov. 14, 2016

    We have BlueStar's medical alert device, but we can't use it. We were trying to hook the device up, but I don't have a landline and it won't work without a landline. They told me a couple of weeks ago, that they sent out something so we can send the device back as we couldn't use it, but nobody has ever done anything. We've had the device here for about two months and it's not even been hooked up yet. I'm probably paying a monthly fee and it's still sitting here in the box. I've been trying to get a hold of somebody to do something about it because they said they had another one that didn't need to have a landline for, but they were supposed to be sending me a return coupon to send it back and I'm not very happy with it.

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    Reviewed Nov. 9, 2016

    I lost my wife in August and have been by myself. So my daughters got in touch with BlueStar and signed me up for it. I got the medical alert device about a month ago and so far I've been satisfied with it.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2016

    Two of my boys were checking medical alert systems and the oldest boy ran across BlueStar that was run by the veterans and my husband was a veteran so that's where I stuck. Having the alert has been fine and I've had a couple of times when it's gone off. They called me right back and I let them know that everything was okay. They were always very, very nice and understanding. There was one time that it went off when I leaned over the bed and it swung out. That was the first time it did that and so I've been very careful and I make sure it's underneath my clothes a bit so that it won't do that again. I wear it every day and I'm glad it's there because at times I feel very weak and could very easily fall. I like the security that I have with it because I'm alone most of the time.

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    Monitoring

    Reviewed Nov. 7, 2016

    I have been falling a lot and not conscious that I fell so I got a medical alert device. I got BlueStar because it has the GPS system and a waterproof case. Also, I looked at its cost and it's about the same as any other monitoring systems. I'm pleased with the information I have about the monitoring and other things that are available through it. I thank them for providing information and services that are very useful and giving a reasonable cost for poor little folks like me.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2016

    I need to get surgery. My pain is getting worse and I can hardly raise my arms. I got the BlueStar HonorCare device to help me out because the balance in my legs is off. When I spoke with a couple of their reps, they told me I was supposed to get a $25 medical card. I sent my paperwork out because they called me about it and I told them that I haven’t gotten the card yet. One time, I dropped my device and it hit the alert button. It went off and their reps called me. But I lost my alert thing again. It fell off my hip somehow at the VA Hospital. Overall, BlueStar HonorCare is a good company and I like the way they handled things. They’re very nice.

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    Verified purchase

    Reviewed Nov. 5, 2016

    I have used BlueStar once and the service they provided was great. It was baseball season at that time, and that's why I got it because though I can walk to the stadium from here, it'd be dark when I come home. I have stopped going to the game but I still wear it even when I'm going out to my church at night. Most of the time, I get a ride back home but it might break down and I might need to catch the bus sometime. So I keep my BlueStar on me. It's a great thing to have especially at my age. I'm 70 years old and I don't get around as good as I used to. But with my medical alert device, I feel I can go about anywhere and be safe.

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    Staff

    Reviewed Nov. 4, 2016

    I've fallen a few times and I'm usually home by myself so I thought maybe I should take a better look into getting a medical alert device. I was online filling out a questionnaire and BlueStar were the ones that got a hold of me first. That's how I got it. When it was pressed accidentally they responded right away. They're very nice people.

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    Staff

    Reviewed Nov. 3, 2016

    I live by myself now and I wanted a medical alert device so in case I fall or anything happened, I have it on. Their team members are good and I'm satisfied with my experience. I got what I wanted in case anything did happen. They could get me to the hospital or call my child. It's good to have. I would recommend it to every person over the age of 60 or 50 because they need it.

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    Customer Service

    Reviewed Nov. 2, 2016

    I've had two heart attacks and I've had a stroke. I called Life Alert but it was too much for me to afford so I got BlueStar. I thought it was supposed to be free for my MassHealth but it didn't cover it though. The device is a little too sensitive but I'm glad it is. I've had an emergency and the response provided was good. I recommend them.

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    Staff

    Reviewed Nov. 2, 2016

    I had fallen and my husband died last year so I needed a medical alert device. BlueStar HonorCare has been great. They have all been just terrific and I have no problems whatsoever. They're all on the ball, because a couple of times I've hit the button by mistake and a couple of times it just went off by itself. They'll and they say, "Cynthia is there an emergency? We have detected that you've fallen." I say "No, I'm sitting on my couch." They've all been very courteous and nice. They say, "Well, you have a good day. I'm glad everything is okay." I just look at it that they're on the stick and they're right there. It makes you feel good especially when you live by yourself. It makes my son feel good that I have something to protect me.

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    Verified purchase

    Reviewed Oct. 30, 2016

    Aside from getting old, I broke my Achilles tendon. I'm walking funny and I lack balance. When I talked to BlueStar, they convinced me the device is for veterans. Also, their price is right and they seemed to be efficient. They have tried to contact me to see how I'm doing. I find the medical alert device to be a little big, though. I also received a notice that they sent me a letter requesting information like who to talk to as an emergency connection, but I have never received such letter.

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    Verified purchase
    Customer Service

    Reviewed Oct. 29, 2016

    I’m senile so I got a BlueStar medical alert device because of their GPS. I’d recommend them. When I used them, I just remember being on the floor in the hotel and there were 4 EMPs there. I don’t know how they got there or how long I was on the floor and I planned to call and see if I could find out the name of who it was that responded. I‘d like to talk to them because I don’t remember what happened.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2016

    Im so glad I took up BlueStar's Admiral Project offer recently. Im home alone while my wife is at work during the day, and shes often gone from home during evening hours participating in church activities or babysitting grandchildren. I have a serious balance/vertigo condition which requires me to use a 4-wheeled walker simply walking through my house.

    Just a couple of days after receiving my Bluestar device, I lost my balance while I had my hands off my walker and took a spill in the kitchen one evening earlier this week. Fortunately, my wife was at home and came to my aid immediately. What surprised me more was Bluestar's quick response. Im not sure, but I think a Bluestar rep was contacting within 15-20 seconds. I could not possibly be happier with my decision to go with Bluestar.

    In addition, Im so grateful for the sturdy lock-box Bluestar provided me in which to store a house key in the event I require emergency assistance so they wont have to break our door down! Choosing Bluestar's services is a no-brainer for anyone considering such a service. I have an 83-year old aunt who lives alone, and she cant stray much farther than 100 feet from a monitoring device in her home without losing service. I may be a shut-in, but since my device is cellular, I can go almost anywhere and dont have to feel like a hostage or prisoner in my own home!

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    Reviewed Oct. 28, 2016

    I developed Parkinson’s syndrome and sometimes when I fall I can’t get up. So I figured I got to have a medical alert device around. BlueStar sounded good, so I took it. I tested it and they answered. The only thing is that the belt clip doesn’t work. I've bent over and it cuts off.

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    BlueStar TeleHealth
    Response from BlueStar TeleHealth

    Hi Mark - I'll have someone from our tec support team contact you. Thank you for letting us know you were having an issue with the belt clip. - David C.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 27, 2016

    I drove myself to the hospital when I had respiratory failure, so my mom, kids, and my doctor said I needed a medical alert system. I also have osteoporosis, so when I fall, it's bad. My mom bought me a BlueStar and she said it was easy to get the device. It feels so good having it and it gives me peace of mind. I dropped it on the floor one time and BlueStar called right away and told me they detected a fall. They responded in a very timely manner.

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    Reviewed Oct. 27, 2016

    I got surgery on my knees and they've been giving out on me every time. They might give out one day and I might fall and hurt myself and if that were to happen, then I want some help on the spot somehow and not have to wait for nobody to come by. I wanted to be on the safe side. I'm a veteran and I talked to someone who lives not too far from me about veterans. BlueStar is owned by a veteran so I decided since we stick together and leave nobody behind, I went and applied for the medical alert and ordered one for my mother and one for myself. I will be sending mine back though because I'm trying to catch up on things and I'll sacrifice but I want my mother to keep hers for her for protection. She's about 85 and she also had knee and back surgery and mostly goes out by herself because she lives by herself.

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    Tech

    Reviewed Oct. 26, 2016

    I ordered BlueStar for my sisters because one is 88 years old and the other is 85. And they have a tendency to fall at their age, so I decided that it was a good idea for them to get one. BlueStar's price was better than the other provider that I saw. My sisters haven't had any emergency, so they haven't used it yet.

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    Verified purchase
    Customer ServiceBilling

    Reviewed Oct. 25, 2016

    I have a problem with my knee. It would go out if I stand and I fear that I'd fall in the tub all by myself so I wanted a little monitor that calls for help. I got BlueStar HonorCare so that if I fall, they'd call to see how I was. I wore it a couple of days, but I kept burning it up and had to keep putting it back on the charger. They said the battery lasts up to 36 hours, but it didn’t last that long on me. The first day I wore it I was cutting grass and had to recharge it. I don’t know if it's because it was new and it didn’t get the chance to charge all the way but I put it back in the box and was thinking about sending it back.

    I had applied for something else and then I got a call from BlueStar and they offered it to me. It was for two months free but I missed the deadline for sending it back to get two months free. They took the first payment before I got the monitor, the second payment was supposed to come out on the 16th of October. I’m set to 60 days on that, but I’m still going to send it back. One night I was fooling around with it trying to see how to turn it back on and ended up calling them by mistake. But they were fast and answered the call so I apologized and told them I was just trying to turn it back on to see if it was working and they were okay with it. I’m still active out. I don’t wear it at work and I put it on when I get home, but when I get home I mostly walk around the house and I’d take it out because I had to get in bed. I’m just going wait until I retire and then I’ll it pick up.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2016

    BlueStar was upfront about costs, their limitations and worries, which weren’t very many, and I was pleased with what I heard from them. They called at the opportune time and everything fell into place. I had checked four or five units before I decided to go with them and I had an alert system before from another company who said they would respond all the time but they didn't, and that unit kept losing its charge.

    I am perfectly happy with this BlueStar unit. It kept its charge for four days before I had to put it back on the charger. I press the button to test the device once a week to make sure that it was working, and their team's responses were very fast. I sent the documentation in and when I did the test on the button after they had received that, they were knowledgeable of about what my medical concerns are and knew who and when to call. But I will let them know when I'm travelling.

    The medical alert device is a security blanket for me especially for my age, and medical conditions, and the fact that I was having another knee replaced. While I'm not often all by myself, there are times that I am and if something happens to me and I can't get my cellphone, then I've got the button right here and I know that they will respond right away. The only thing is that I wish the unit's a little bit smaller. I can’t hang it around my neck because of concerns around my neck. But it does have a belt clip so I can clip it on a pocket so that’s perfect.

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    Verified purchase

    Reviewed Oct. 22, 2016

    I have congestive heart failure and I'm a diabetic. I just want to make sure that in case of an emergency someone will respond to me. BlueStar is great and I like it. It goes with me everywhere I go and tracks me everywhere I go, so that's a good thing. I've made the alarm go off a couple of times since I got it and they have responded in a timely manner. I recommend it to anybody who wants this.

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    BlueStar TeleHealth Company Information

    Company Name:
    BlueStar TeleHealth
    Company Type:
    Private
    Year Founded:
    2013
    Address:
    7654 Standish Place
    State/Province:
    MD
    Postal Code:
    20855
    Country:
    United States
    Website:
    bluestartelehealth.com