BlueStar TeleHealth Reviews

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Edited by: Justin Martino

About BlueStar TeleHealth

BlueStar TeleHealth is a company that provides a range of technology solutions and services to help seniors live better in their homes as they age. It specializes in medical alert systems, telehealth services, eldercare devices and support labor.

Visit bluestartelehealth.com
Pros
  • Range of products
  • FDA-approved devices
Cons
  • Some items out of stock

BlueStar TeleHealth Reviews

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    Page 2 Reviews 20 - 50
    Verified purchase
    Customer ServiceFall Detection

    Reviewed Dec. 21, 2017

    I am a senior citizen and I do a lot of gardening. Sometimes, I use my BlueStar pendant when I go to my garden because I'm afraid that something might happen and I want to have something to at least get help with if needed. The first time that I received this pendant, I called several times because I felt that it was not working very well. They explained everything to me and everybody tried to help me when I needed some direction.

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    Verified purchase

    Reviewed Dec. 20, 2017

    Someone I knew had a BlueStar device and I was wondering what it was. I figured maybe I need one of those. I had medical problems and wanted to make sure I'm in contact with somebody to get me to the hospital. I'm retiring my BlueStar device, though. I'm not seeing what I expected from it. I've had the device for a year and I've reached out to the BlueStar team three or four times. Whenever I have an issue, I press the button, and it takes an hour for them to get to me. I don't think I'll recommend BlueStar. There's other things out there besides that.

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    Verified purchase

    Reviewed Dec. 20, 2017

    I got BlueStar HonorCare's Ranger medical alert device before I went to the hospital. I had a weakness in my leg coming from my back and I may fall so I was trying out the medical alert. It has a GPS and they told me somebody would come if I press the button. Then I was in the hospital for about a month for a back surgery and I haven’t used the medical alert. Yet I’d recommend it to anybody who’d want one and looks like they need one. There’s nothing wrong with it and it’s a nice thing to have.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    I had a stroke and heart surgeries five years ago. And I thought it would be good to have a medical alert device. The only thing I've done with my BlueStar HonorCare medical alert device was to make a test call and the BlueStar team was good. They've also called me twice telling me that they were getting a signal that the device's battery was running low even though it has been on the charger all the time. But everything worked right other than that.

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    Verified purchase

    Reviewed Dec. 19, 2017

    I'm a diabetic and sometimes I feel like I'm going to fall on over. And being 70 now, I need something to use in case anything happens. BlueStar's offer seemed like a better deal that the others so I got their device. Every now and then, I check it to see it it's still working or if the battery is low. And so far, it's working as well as it could.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    I got the Ranger medical alert device through BlueStar instead of AARP. BlueStar was a little bit cheaper and has nationwide service, which a lot of others don’t. I've had the Ranger device for about a year now and having it, I can go outside. I’m absolutely thrilled with it and I love that they can find me when I’m in trouble or I’m sick no matter where I am in another town or state. I have a heart disease, COPD, and cardio vascular disease, and when I requested help with the button, BlueStar provided an absolutely excellent response service. They did an excellent job making the other phone calls to my family members, which turned out to be all that I needed. My family members were able to take care of it for me. Also, I have accidentally pushed the button before and they were extremely nice and didn’t seem short tempered or upset with me that I had made a mistake and wasted their time. I tell my friends to go with BlueStar.

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    Verified purchase

    Reviewed Dec. 18, 2017

    I am a cripple and I still take care of myself in my own home and having BlueStar is one of my better decisions. I feel safer with it though I haven’t had to use it. I pressed my BlueStar Ranger to test it and see if it was dead or not and they came on line right away. I’m happy with it. If I have a problem and it worked, then God bless it.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    I kept on falling and had to call the emergency ambulance to get up. I had my phone outside when I fell, so after that, I tried to find one that would fit in my suit and decided to try the Ranger medical alert from BlueStar, which I’ve heard about from a friend. It’s handy, and I know that I can grab it when I need to. I’ve been with them for almost three months now. And though I haven’t used it yet, my grandkids have pushed it. So, I had to tell BlueStar that it was an accident, and that it was a false alarm. Nonetheless, their response time was quick, and they were courteous and polite.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    I’m 75 years old and I go outside a lot. So, I figured that I should get a medical alert device. My wife’s got a BlueStar, so I picked this one, and she’s got one. Their representatives are professional, and they’ve been attentive as far as letting me know if the battery is dead, or is about to die. They’ve given me a phone call to check on it. They’ve also called me a few times on it to let me know that either I bumped it, or that the dog stepped on it when he was getting on my lap and triggered it, and we really appreciated those calls. I’d recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    I could be anywhere and my BlueStar button would help me if I needed help. I'm left alone a lot and I could buzz out somewhere that they would be right there to help me. One day, my great grandbaby who is two, accidentally pressed my button. They called me right away to see if I was all right and it really made me feel secure. The person that I talked to also made me feel comfortable. Even when I initially called them about the button, whoever I talked to was very nice to me. I've told a few friends that fell about BlueStar. I told them they'd never know the day would come that they were going to need it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 16, 2017

    I had a seizure and I needed a medical alert button. I liked the cost of the BlueStar Veteran device and I have it for three months now. I used it one time when I had to go to the hospital and they responded in 15 minutes. Everything went well.

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    Verified purchase
    Customer Service

    Reviewed Dec. 16, 2017

    When I called about BluStar, they told me it was all veterans that took care of it. I knew it had to be good because my husband, my father-in-law, my sons and my grandsons are all veterans. I stick with the veterans with everything I can. I had my BlueStar in my purse and my dog sat on my purse and set it off. They sent everybody to my house and I wasn’t even here. I was at the Moon’s Lodge. They notified my grandson and then my son called me. I got in my car and it rang again so I talked to them and I told them what had happened. They said they already sent somebody to the house. My daughter-in-law told me that they said it was low battery, reason they could not find me on at the Moon’s Lodge.

    I brought it home and I put on charge soon as I brought it home. Sometimes, it beeps for nothing. When I put it on the charger, it becomes red and green and then the red goes right off. But I usually leave it on there. In the night time, when I go to bed, I leave it on charged because I got my phone right by the bed anyway. I would recommend them. If you need it, get it.

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    Verified purchase

    Reviewed Dec. 16, 2017

    I like BlueStar HonorCare’s equipment very much as it’s very convenient, and I’m very grateful that it’s not black. I’ve had it for a short time but I haven’t needed to use it yet. I’m going to get new batteries as it tells me all the time that the battery is low when it is a rechargeable battery that is in there. That’s a technical question that I have to ask them about to find out why. I’m going to recommend BlueStar HonorCare to everyone else because I went through quite a few of the other companies that have this medical alert and they are not as nice as BlueStar’s and not as competitively priced either.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    I wear the BlueStar device the time. I press SOS if I want the ambulance or the police to come, and somebody will come immediately. The BlueStar team will also talk to you and you could talk to them back. They call back immediately. By accident, I bend over and it pressed the device against the table that was beside me. The device came on right immediately. The team asked me if I was okay. I said it was an accident and apologized. They were right here, too. They said if the device went off, they come to see what was wrong with me, if I need an ambulance or the police. Overall, BlueStar has been right on the job.

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    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2017

    After seeing the BlueStar HonorCare advertisement, I told my wife that we needed to have the medical alert because I’m falling down a little bit and if I fall down then I want somebody to come. We both have a medical alert for about 3 months now. I have the Ranger device with me wherever I go and she does, too. I have pushed it by accident and the paramedics came out like they were supposed to and looked around. It was fast. Also, BlueStar said they were going to put an alarm outside of the house so that when people came they could find that alarm thing and turn it off. But when they came there wasn’t one out in front here so I don’t know if we have one yet. Having BlueStar medical alert has been good for us and if others are interested in getting one then they should do that.

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    Verified purchase

    Reviewed Dec. 15, 2017

    I was using Medical Alert before and I was not happy with them. I had paid them for the year and they charged me $488 for the renewal. I had a heck of a time getting my money back and they said it would take a month which was ridiculous. When I called BlueStar HonorCare, they wanted to know my complaints about Medical Alert. I told them that when I leave the house, I have to take the speaker with me in this Velcro container which is about three by two. It was more than I needed to be carrying around and I never carry a purse.

    BlueStar told me that the gadget was all I needed to carry and all I had to do is charge it once a day. I take it out of the pocket of my robe and lay it on my night table at night. Before I come downstairs in the morning, I put in the pocket of my robe even if I'm going out. If I go out, I put it in my slash pocket and it doesn't take up hardly any room. On the other hand, I don't like the lanyard which is way thicker than what I had with Medical Alert so, I never ever put it around my neck and it's always in my pocket.

    One time, I thought I lost the device so, I called in and asked how I went about replacing it. The woman said that it's a GPS and they knew it was near my home. I even went out into my car thinking I might have dropped it. In addition, I accidentally pushed the button one time and all of the sudden, a voice asked me if I was okay. They told me that I must have pressed the button and they were simply checking if I was all right. It was amazing that the voice came right out of the gadget.

    The best thing about it is that all I have to do is press the button, hold it down and someone speaks to me. It's beyond anything I've ever heard of and I've told people about it. They said they were going to take care of their relatives and get BlueStar on my say. Also, I showed it to my doctor and he has an uncle that has Medical Alert. He said he would get his uncle to change. I showed him my GPS and told him what it did and it is better than Medical Alert. I love my BlueStar device.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 14, 2017

    BlueStar tells me when my unit is out of energy and to get it charged up. They've been very good to me, and have been very responsive. They also call me and have me check everything out.

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    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2017

    BlueStar HonorCare is run by veterans so we got their Ranger medical alert device for my mom who’s 90 years old. She's had the device for about 5 months now and I worry a little bit less. But that’s probably a false thing to do because I never know if she always has it on her. The only thing we’ve had trouble with was getting it on the charger correctly and it wouldn’t charge, so they called me and they were good people. BlueStar is a good company, their price is reasonable, and one would get the same service from them like that of other companies.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 13, 2017

    Somebody called me about BlueStar HonorCare and I listened to what they had to say but I didn’t act upon it at that time. But right after that, I fell in the backyard, rolled down to the steps, hit my head on the steps and knocked myself out. It started raining and I woke up. That’s when I went ahead and decided to pull that number up. They said I can go anywhere and I don’t have to be at the house so I ordered the Ranger service button.

    I tested it at first just to see that it worked and they came back and said it was okay. They know when it’s accidentally hit for just a brief second and they don’t respond to that. But when my grandson pushed it and held it for about two seconds, then they responded immediately. It was quick all the way around. They have called me twice since I got it and said that I needed to charge it back up. They told me it was generally three days but the battery charge only last about two days and no more than that so I wear it all day and then charge it all night. Everything has been perfect.

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    Verified purchase
    Customer Service

    Reviewed Dec. 13, 2017

    I was falling down and once in a while, I would pass out. BlueStar HonorCare was a little cheaper than others. I got the one that is worn around the neck and it works just fine. On Thanksgiving Day, my grandkids hugged me and the alarm came off. I heard it go off, so I immediately told them what happened. They responded right away. It was only a couple of seconds before they were on the air talking to me. I love my device and recommend it.

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2017

    I'm on oxygen 24/7 and I have an artificial knee. I fell in my tub before so I thought that it was time to get a life alert. BlueStar HonorCare helps veterans and my father was in the service so I ordered the Ranger product from them. BlueStar's team has been very nice and respectful and they answered any question I had. When my son had a high-grade fever for two days and I couldn't break it, I pushed the button to get him help and the BlueStar team responded really fast. In the hospital, the doctor said that my son is lucky to be alive. He had such a severe infection in his body to have a heart surgery. If it wasn’t for the little button, he wouldn't be here today. BlueStar's product is very good and a lot of people could benefit from it. My son and I did.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    BlueStar HonorCare is a good company. I liked what I've seen on TV so I decided to call them. They were friendly and their attitude was fine. And their service is good.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Dec. 12, 2017

    I put my BlueStar on as a necklace and I'm very satisfied with it. I already had one that worked just in the house, so I wanted one that worked outdorrs. When I found out about it I set for it. I tested it and the response time was good. I'd recommend BlueStar to my friends.

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    Verified purchase
    Staff

    Reviewed Dec. 11, 2017

    An adult person should have some type of alert system. I’m 82 years old and I’m in an adult facility now. Before I signed up for BlueStar, I was driving and shopping on my own without any supervision. My husband was 20 years’ air force and I support the US and I’ve been a member of the VFW for 30 years. BlueStar is veteran-owned and I support the veterans so I got the alert. I’ve had BlueStar less than a year and I love it. It's less expensive. BlueStar is $32 per month but it gives you all the same benefit as the other medical alert systems. I have recommended it to everybody I talk to and when they see the little chain around my neck, I tell them, “Hey. It’s my security.” And I carry a copy of BlueStar flyer and tell them to try it. I’m more than happy with them.

    But, I’ve never used BlueStar seriously. I pushed the button by accident and they came and were very, very attentive. They contacted me and the first thing they said was, "Glenda, is this an emergency?” Also I was leaving the state one time so I called them to ask if I needed to notify them. They told me I didn’t have to but they told me exactly where I was at the time and asked if everything was alright. There was also a time when they called me to say that my battery was low and that I had to put the alert on the charger.

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    Verified purchase
    Customer Service

    Reviewed Dec. 11, 2017

    I kept getting sick and then, one time, I had to call the ambulance. They responded but they didn’t respond as quickly as one like the medical alert. I needed an alert when I go somewhere as I don’t want anything happening to me. When I saw BlueStar Veterans on tv, I noticed that they had one that could just mash the button wherever I go, and they would come. BlueStar is a good medical alert system. Although I have not used it yet, I'm satisfied. My wife also said it's good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 11, 2017

    I'm 80 years old and I live alone, so I wanted it in case of an emergency. Other devices have two pieces: one that you carry around and the speaker. When I'm in the backyard and the speaker is in my home, the thing I carry with me won't do any good. I wanted to have it all together, so I went with BlueStar HonorCare. I've pushed the button by accident many times and they're very fast and nice people. One day, the button was pushed and I didn't even know so I didn't answer. My phone was off and they reached out to my brother, but he was quite a ways from me, so they just called the paramedics. However, before my brother called me, the paramedic was already here. I've been gone through so many different types but this is the fastest so far. I'm very satisfied with it.

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    Verified purchase
    Customer Service

    Reviewed Dec. 11, 2017

    My BlueStar’s battery is dead all the time. I've called them and they told me to call for somebody to come and check it but I couldn’t get anybody. I charged it and when I looked, it doesn’t charge. It's been never been right since I got it and I’m dissatisfied. I'm going to get rid of it and call them to make the arrangements.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2017

    I'm thinking about canceling BlueStar because of what happened to me a couple of weeks ago with that button and when I put my seatbelt. I didn't know it had done anything until the firetruck pulled up on my front driveway when I was getting out of my truck. He asked me if anybody was hurt. I told him no one was hurt and I live by myself. He told me that I pressed the button and it sent out a distress call. And so I had to call everybody and tell them. I wouldn't want that to happen again. It was very embarrassing.

    The rep on the phone was okay with it especially when they got all the firetrucks and we talked. He explained to me that it was a regular call for them and they're not going to look at it as a false alarm. I just don't want to get that name that could be around the community that I send out false alarms. But I'm satisfied with BlueStar and it wasn’t their fault. BlueStar just reacted to my actions. They provide the means that we can get emergency if we're in a place with nobody else and that's what that button is for.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2017

    We’re a military family and BlueStar HonorCare is a little more economically competitive so we chose to have it for my mother's medical alert device. Their team was fine during testing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2017

    Everybody from BlueStar HonorCare has been very good. When it needs charging and so forth, they call me to me remind me that it’s not operating properly. If my husband puts it on and it’s not charged, they alert us. He’s Alzheimic. At the time, when they called and the lady introduced it, I was trying to get a bracelet. I was supposed to get something, but I did not get it. I thought, "All right." I was very scared and she called right in the nick of time. I’m glad somebody called me at the right time.

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    BlueStar TeleHealth Company Information

    Company Name:
    BlueStar TeleHealth
    Company Type:
    Private
    Year Founded:
    2013
    Address:
    7654 Standish Place
    State/Province:
    MD
    Postal Code:
    20855
    Country:
    United States
    Website:
    bluestartelehealth.com