CourtRec.com Reviews

I used your service 18 months ago to search for records on one person. Today, almost by accident, I was on my credit card website when a monthly charge of $20 appeared from Courtrec.com. It was only then that I realized I was being charged for a service I wasn’t using. I contacted you via the chat on your website and connected with Peter. At first I assumed he was an AI bot, but after I asked, he replied he was human. I tend to believe what people tell me, so I accepted his response. When I requested refunds for the $20 charges I had unknowingly paid for 17 months, Peter was able to post 8 of them. He then said he’d elevated it to the finance dept that would attempt to refund the remaining 11 payments. He also asked for my mailing address in case they weren’t able to finish the refunds and would then mail me a check. I greatly appreciated his help in this situation.

I recently ran into an issue with unexpected recurring monthly charges from CourtRec.com after what I thought was a one-time $1 report purchase. I reached out to their customer support through live chat (and also had the phone number 1-877-524-7143 ready). The wait time was minimal — I was connected to a representative within a minute or two. The agent was professional, quickly pulled up my account using just my email address, clearly explained that I had been enrolled in one of their multi-report subscription packages ($30/month), and immediately canceled the recurring billing.

Stephanie was absolutely wonderful to work with through Live Chat! She responded quickly, answered all of my questions thoroughly, and made the entire process easy to understand. She was knowledgeable, professional, and very patient, making sure I had the information I needed before ending our conversation. It's refreshing to receive such excellent customer service from someone who genuinely wants to help. I truly appreciate her prompt assistance and positive attitude. Thank you, Stephanie, for making my experience such a pleasant one!

Hello, I wanted to take a moment to express my appreciation for the excellent customer service I recently received. The representative I chatted with was extremely helpful, professional, and informative throughout our conversation. She took the time to answer my questions clearly and made sure I understood the process. Most importantly, when I requested to cancel my subscription, she handled the request promptly and without hesitation.

I realized I was getting a recurring bill from CourtRec.com and that though I had thought I had only signed up for one time use, I was subscribed. It’s one of those things that slipped by for months and months and months without me really noticing. Finally I did notice and became upset and I got on the messenger and whoever helped me not only refunded and canceled for me, but refunded all the months in which I used none of the service. I know you guys don’t have to do that, but I do think it is a smart move and is kind and it is the right thing to do and moral and just thank you and maybe consider not capturing subscribers when it’s a one time use.

Very respectful and efficient. She resolved my problem fast.

I disputed a charge. I was instantly refunded without questions asked.

Alexander was an excellent representative and gave excellent customer service. Thank you!

Pamela was extremely helpful! I think she did a wonderful job, answered all my questions? Was kind, and did it all simultaneously. Thank you, Pamela!!!

I've used the chat function a few times with request for receipts and online access. Always have a quick response and resolution. Very appreciative in the time saved with CourtRec customer services vs most businesses customer service phone calls/chats that can be challenging for a work day.

Excellent service today by Russel with help to resolve a billing issue

On time response and was very helpful in answering all my questions.

Called to close my account to avoid another charge. The person in the chat was very helpful because he was fast and accurate

They easily and quickly help with my issue. Very great service. I would use again

Was so quick and easy. I appreciate you and your efforts helping me.

Sarah was great and resolved my problem very promptly.

Precise and comprehensive interaction and information.

Fast response. I don't know why but I have been trying to cancel this account for over a year and couldn't find the web address before this.

While I was not satisfied with the service provided with respect to obtaining court records, I was very satisfied with the support staff.

I didn’t know I was going to be charge 30.00. So I had to cancelled this immediately. Hoping I will get a refund. This was response was quick and I appreciate it.

William did great assisting me. Cleared all the problems in seconds. Loved it!

Pamela was extremely helpful. I did not realize I was not on a government site. I was refunded my payment without any hesitation. I appreciate it.

I just needed to look up a court record for something and this site helped me do that. Great customer service.

Help was fast and helpful. They let me know it was a package, and I didn't want to continue a package I just used once and don't need. Thank you again.

This service help me access records and find what I was looking for very appreciative. Thank you so much.

Had questions about my account and wanted to close it. Daniel assisted me with it, and it went very smoothly.

Excellent customer service. I contacted support after discovering that I had continued to be charged even though I had canceled the service the same day I originally signed up. The representative researched my account, resolved the issue, and refunded $460. I was honestly floored by how quickly and professionally it was handled. I expected this to be a difficult process, and it wasn't. Thank you for making it right.

When I contacted customer service about you taking money out of my account without my authorization, you got right on top of it and closed my account and refunded me the money, and future reference you need to be specific and precise about money taken out every month because my understanding it was a one time fee.

The agent was very helpful and quickly corrected a discrepancy I discovered. I found the service to be quite professional and timely. It took her no time at all, on a Saturday, to validate my request.

Excellent assistance, as I no longer require this subscription/account and asked it be closed/cancelled; was immediately processed.

I accessed court records for a single document and achieved what I had set out to do. Nevertheless, a month later I was charged for the service again. So I contacted customer service at Court Records and explain the circumstances, and they promptly refunded the charge with no difficulties.

I searched online to do a background check, and Courtrec.com came up. When I went to the site to do a search it showed it would cost $1.00. I received a charge of $31.00 on my credit card. I did not see this while I was on the web-site. I believe they are deceptive and do not recommend using this service

Resolved my issue in a timely manner. They identified the recurring charge and canceled the package that was causing the problem. The representative was knowledgeable, courteous, and made the entire process quick and hassle-free. Excellent customer service.

Nancy was so very helpful. She was quick to respond. She read my needs and took care of it immediately. I can't say enough good about the experience. I am not sure another company has ever been that fast.

Your assistance in closing my account was very professional. It did not take long for a representative to come online and assist with my dilemma. I would have preferred to cancel the subscription myself, but you did not have a way for me to do so, since I could not provide the information on screen. Overall, I appreciate that the process of closing my account was hassle-free.

This website is very useful and the customer support is very helpful. I found all of the information that I was looking for. And the reports were easy to access. I would recommend this website to my friends and family.

I had some unexpected charges come through. Worked with Ronald on the chat line who was wonderful in explaining what had happened and helped me resolve my issue. The team is responsive, communicates well, and are available to assist with questions or concerns. Ronald shared what the services provide and what I may have done to have created the problem. My request was handled quickly and to my complete satisfaction.

Ease of contact and quick response. I appreciate the professionalism. Thank you for handling the cancelation of my account. I do not like this review process not accepting my comments and saying it's too short. It's my review and that must be good enough.

Service was very useful in obtaining what I needed. Team provided great customer service and listened to what I needed and delivered. I would recommend the service to anyone wanting to check on their background information.

I was trying to look up my nephew's case. I downloaded something, thinking it was his file. It was not what I was looking for, and I was charged anyway. Amy assisted me right away; she was professional and polite. Handled my problem with no hassle.