CourtRec.com Reviews

After discovering a charge for the past months, I reached out to the CourtRec.com, chat group for assistance, and they were able to help me with this situation.

The Customer Service agent, Helen, was very helpful. She helped me get a refund which I deserved. She treated me fairly and did a great job. Quick responses too. She exceeded my expectations!

Ronald did a great job. Quick and efficient. Thank you very much.

Fast. Knowledgeable. Cooperative. Did exactly what I needed and asked for

Sharon the customer service Rep helped me with quickness and professionalism. She was great and assisted me with just what I needed with no question, thank you!

Customer service agent, Daniel, was very helpful and the site provided the needed information.

Very respectful and efficient. She resolved my problem fast.

I disputed a charge. I was instantly refunded without questions asked.

Alexander was an excellent representative and gave excellent customer service. Thank you!

Pamela was extremely helpful! I think she did a wonderful job, answered all my questions? Was kind, and did it all simultaneously. Thank you, Pamela!!!

I've used the chat function a few times with request for receipts and online access. Always have a quick response and resolution. Very appreciative in the time saved with CourtRec customer services vs most businesses customer service phone calls/chats that can be challenging for a work day.

Excellent service today by Russel with help to resolve a billing issue

On time response and was very helpful in answering all my questions.

Called to close my account to avoid another charge. The person in the chat was very helpful because he was fast and accurate

They easily and quickly help with my issue. Very great service. I would use again

Was so quick and easy. I appreciate you and your efforts helping me.

Sarah was great and resolved my problem very promptly.

Precise and comprehensive interaction and information.

Fast response. I don't know why but I have been trying to cancel this account for over a year and couldn't find the web address before this.

While I was not satisfied with the service provided with respect to obtaining court records, I was very satisfied with the support staff.

I didn’t know I was going to be charge 30.00. So I had to cancelled this immediately. Hoping I will get a refund. This was response was quick and I appreciate it.

William did great assisting me. Cleared all the problems in seconds. Loved it!

Pamela was extremely helpful. I did not realize I was not on a government site. I was refunded my payment without any hesitation. I appreciate it.

I just needed to look up a court record for something and this site helped me do that. Great customer service.

Help was fast and helpful. They let me know it was a package, and I didn't want to continue a package I just used once and don't need. Thank you again.

This service help me access records and find what I was looking for very appreciative. Thank you so much.

Had questions about my account and wanted to close it. Daniel assisted me with it, and it went very smoothly.

Excellent customer service. I contacted support after discovering that I had continued to be charged even though I had canceled the service the same day I originally signed up. The representative researched my account, resolved the issue, and refunded $460. I was honestly floored by how quickly and professionally it was handled. I expected this to be a difficult process, and it wasn't. Thank you for making it right.

When I contacted customer service about you taking money out of my account without my authorization, you got right on top of it and closed my account and refunded me the money, and future reference you need to be specific and precise about money taken out every month because my understanding it was a one time fee.

The agent was very helpful and quickly corrected a discrepancy I discovered. I found the service to be quite professional and timely. It took her no time at all, on a Saturday, to validate my request.

Excellent assistance, as I no longer require this subscription/account and asked it be closed/cancelled; was immediately processed.

I accessed court records for a single document and achieved what I had set out to do. Nevertheless, a month later I was charged for the service again. So I contacted customer service at Court Records and explain the circumstances, and they promptly refunded the charge with no difficulties.

I searched online to do a background check, and Courtrec.com came up. When I went to the site to do a search it showed it would cost $1.00. I received a charge of $31.00 on my credit card. I did not see this while I was on the web-site. I believe they are deceptive and do not recommend using this service

Resolved my issue in a timely manner. They identified the recurring charge and canceled the package that was causing the problem. The representative was knowledgeable, courteous, and made the entire process quick and hassle-free. Excellent customer service.

Nancy was so very helpful. She was quick to respond. She read my needs and took care of it immediately. I can't say enough good about the experience. I am not sure another company has ever been that fast.

Your assistance in closing my account was very professional. It did not take long for a representative to come online and assist with my dilemma. I would have preferred to cancel the subscription myself, but you did not have a way for me to do so, since I could not provide the information on screen. Overall, I appreciate that the process of closing my account was hassle-free.

This website is very useful and the customer support is very helpful. I found all of the information that I was looking for. And the reports were easy to access. I would recommend this website to my friends and family.

I had some unexpected charges come through. Worked with Ronald on the chat line who was wonderful in explaining what had happened and helped me resolve my issue. The team is responsive, communicates well, and are available to assist with questions or concerns. Ronald shared what the services provide and what I may have done to have created the problem. My request was handled quickly and to my complete satisfaction.

Ease of contact and quick response. I appreciate the professionalism. Thank you for handling the cancelation of my account. I do not like this review process not accepting my comments and saying it's too short. It's my review and that must be good enough.

Service was very useful in obtaining what I needed. Team provided great customer service and listened to what I needed and delivered. I would recommend the service to anyone wanting to check on their background information.

I was trying to look up my nephew's case. I downloaded something, thinking it was his file. It was not what I was looking for, and I was charged anyway. Amy assisted me right away; she was professional and polite. Handled my problem with no hassle.

The process was incredibly quick and easy to navigate. I am very satisfied with the efficiency of the service provided by CourtRec.com and would highly recommend them to anyone looking for a seamless experience. Thank you so much for your assistance!

Chat looked into my account and resolved my issue quickly. I didn't have to chat back and forth. You resolved my issue the way I requested with very little effort on my part. A very refreshing change for me! So I do appreciate it.

The online customer service was excellent. Helped me with my issues right away. The agent was very knowledgeable and was very attentive to the issue at hand. I would recommend to anyone who is having any sort of issues with their account to reach out to the online customer service. They respond right away.

Thank you, Jerry, for helping me with my account concerns. The process was easy and took less than ten minutes. This is the way customer service should be! Jerry answered every question and put my needs first. Jerry was very polite and took time to explain each question making sure I understood.

Site start with charge of 1.00 then keeps wanting more money to get records. After charges of 38.00, I was given a report on the wrong person from the wrong state. A rip-off in my opinion. Now I hope I have stopped recurring charges that you are locked into and must stop. I have asked for a reimbursement of my money and charges stopped; we will see.

I used the ChatBot during late hours and it was quick and efficient in canceling my subscription and letting me know what payment plan I used in the past. I used my Rocket Money app to find subscriptions that I forgot about, and the Chat Box was a great follow-up.

I connected with the chat, and was assisted in a timely manner and my issue was resolved, was not trying to sign up for a subscription, only needed the service once and when I connected with the chat my issue was resolved, a refund was issued and account closed out.

I needed help with a fee charge and was not sure what to do. I used the chat line service and had a great experience; it was handled expeditiously and with respect and understanding. It truly made this process easy and not the least bit stressful. I’m glad that it worked out.

I requested assistance via the chat feature and the person in the chat was very helpful and was expedient. Thank you for helping me!! I was able to cancel my account by the chat feature and was emailed immediately the confirmation number.

CourtRec.Com was easy to use and quickly provided a gracious quantity of data to answer my inquiries. Customer service promptly made changes to my account on request. I would use this service again if needed.

The agent was quick, responsive, and helpful, even though I did not have my complete account information. I wanted my account closed, and it took less than 5 minutes.

Timothy was incredibly timely and efficient and helping me receive a refund for erroneous billing. I was checking my bank statement and saw that I was being charged for services. I was not using. I contacted your support line. Timothy answered and provided me a refund. Thank you.

I entered help chat, and a very nice lady took care of my issue right away. It was a pleasant surprise. I am used to getting on a help chat and instead of quick resolution, the chat asks many questions. It ends up to be a lengthy resolution.

Using the website was straightforward and easy to navigate. I didn’t run into any issues during the process, and customer service was responsive, attentive, and understanding whenever I needed assistance. Overall, the experience was simple, efficient, and met my expectations.

I had an issue with unexpected charges and reached out to customer support, and both Timothy and Robert were absolutely amazing. Robert helped cancel my account quickly and made the whole process easy, and Timothy followed up with kindness and professionalism. They resolved everything fast and even issued a full refund. I really appreciate how patient, honest, and helpful they were. Great customer service experience!

Agent outline was very helpful and helped me with every need I had. I asked the agent for help and she was more than happy to help me write on the spot with a confirmation number.🫶🏻 This website that’s asking for the review is terrible.!!!

Excellent customer service! I needed assistance with my order, and the live chat support was incredibly helpful, responsive, and easy to work with. They resolved my issue quickly and processed my refund without any hassle. I really appreciated how fast and professional the entire experience was. I wouldn't hesitate to use CourtRec again. Thank you!

I ordered what was represented to be a $1 arrest report. I was charged a $7 then a $9 fee, then a $31 fee. I contacted CourtRec.com about this, and they explained that those were "upcharges" when I clicked to get my report. Specifically, the $31 charge was for "membership". I did not request membership for this one-time report (which contained nothing outdated information). They said they would permanently close my account. And the refund? No refund. This is a scam.

Amy was the customer service rep. She was very good at responding on the chat and helped locate my current subscription. Then she very quick to cancel the subscription at my request and provide a confirmation number. The service is great, but I no longer need it as I have retired.

Charles assisted me in getting my account closed and a refund. I appreciate the timely assistance. He said my refund will be available in 3 to 5 days and gave me a confirmation number. I hope you receive my refund as he stated.

Great site to use for background checks. Very good up to date information on items searched. I am very happy with the help it provided me. The cost is not high. They always are there to help you when you need it the most. Found this site to be very easy to use as well. Amazing, Fast customer service.

I didn't realize they were signing me up for a monthly service, I was just trying to get a copy of my marriage certificate. Which I never ended up getting. But I noticed a couple charges on my bank account for $30. When I entered the Live Chat with Helen she immediately refunded my and cancelled the service. Helen was wonderful, but this site is tricky and I don't like that. You should always be aware if you're signing up for a monthly service. These things shouldn't be hidden in fine wording.

I was charged an extra fee as part of the package that I was unaware of, the customer representative was very nice and helped me immediately and quickly closed my account without hassle. Thank you very much for the speedy and hassle-free assistance.

I didn't realize that I somehow signed up for a monthly subscription. I only wanted one report. Daniel cancelled it for me and refunded the additional $30 charge. He was fast to resolve my issues. Thank you!

Quick response and solved my problem!! Had no trouble contacting anyone. It literally took less than 5 minutes and my problem was solved. Very polite as well. Wanted to cancel the payment that were being taken and they closed my account with no problem.

I had the pleasure of working with Mary in regards to a charge from CourtRec that I wasn’t expecting. She assisted me with canceling the service. She took her time to understand what I wanted and needed.

Issue was resolved promptly. No issues with the online chat. I would recommend using the chat if the issue is not too complex. My issue was a refund and also to remove banking information from my account, which was done in seconds.

Hello, I had a great experience with live chat customer service. They did a fabulous job and they were so helpful. Thank you for your time. I appreciate it. Thank you so much.

I had questions about recurring charges that I received after I requested a one time search. The agent was able to stop the recurring charges and close the account. He was professional and responsive. Amazing service.

While the site did find the records I was searching for, I only wanted to do one search. When I was billed I realized that I had purchased the 720 searches for $720. The website is not real clear on these options

Good product, nice staff. However, there should be a way to maintain your membership without monthly charges. I'm happy to pay for reports as I order them but do not want to pay when I haven't ordered anything. Pay as you go?

James was super helpful and answered all my questions. He was patient with me as I was searching for my credit card, and always quick to respond.

Chatted service team regarding any ongoing payments/subscription and Virgina was excellent. They were fast to respond to initial chat, friendly greeting and offer to assist, completely satisfied with the overall experience.

I contacted Live Support because I could not find any way to cancel my membership online. I received (literally) the quickest and easiest service that I've ever received online. I was so impressed and grateful that I'm leaving this review - something I genuinely have never done before.

Sharon was great with assisting me with closing my account..she was quick and very friendly! She did exactly what I needed her to do for me and I really appreciate that! Sharon is great at her job and definitely needs a raise!!

CourtRec.com was a fast easy to use service that helped me quickly find a person for a legal matter I was pursuing. I ran into some user related challlenges, and even on a Saturday they helped me resolve them. Great company, I will use them again as the needs arise!

Extremely flexible, fast and helpful even during holidays. The place to go if you need records. Would recommend over other services which are more difficult to use and cost more. They were also able to refund charges that were mistakenly made with any fuss, just very straightforward.

I recently ran into an issue with unexpected recurring monthly charges from CourtRec.com after what I thought was a one-time $1 report purchase. I reached out to their customer support through live chat (and also had the phone number 1-877-524-7143 ready). The wait time was minimal — I was connected to a representative within a minute or two. The agent was professional, quickly pulled up my account using just my email address, clearly explained that I had been enrolled in one of their multi-report subscription packages ($30/month), and immediately canceled the recurring billing.

Scott was very responsive to my issue regarding my account and the recurring cost. He was able to close my account and refund the cost for the service that I had accidentally set-up. His assistance made my experience positive and non-frustrating.

I called to cancel and it was done lickety split. I expected a hassle. He was also polite and I won't hesitate to pick up these services again because of him. Such a smooth transaction. Thank you very much for all you do!

I did not find what I was looking for. I cancelled my account the same day and was still charged $31. I was told I will receive a refund in 3-5 days. I will update when I receive the refund. The chat customer service was easy to navigate.

I requested court records for someone and received comprehensive information within minutes. I then reached out to close my account and once again, I was pleased at the help I received and the sense of urgency in supporting my request.

I had an issue with the account I had opened to look up court records. Courtrec was able to provide the records I needed to see. The issue I had with the account, the team took care of it right away. The customer service agent was able to support my request and went the extra mile. Thank you Kimberly!

Great prompt customer service by Maria - she assisted and satisfied my request. I was concerned with my account and she checked into it for me and resolved my issue. Your company should be proud to have this customer service representative a part of your organization.

I appreciated Ashley's help with canceling this account. I don't remember signing up for this and I'm upset with myself for not noticing these charges earlier, because I haven't been using this service. Ashley was polite, knowledgeable and helpful and was able to get my issue taken care of. Thank you.

Stephanie was absolutely wonderful to work with through Live Chat! She responded quickly, answered all of my questions thoroughly, and made the entire process easy to understand. She was knowledgeable, professional, and very patient, making sure I had the information I needed before ending our conversation. It's refreshing to receive such excellent customer service from someone who genuinely wants to help. I truly appreciate her prompt assistance and positive attitude. Thank you, Stephanie, for making my experience such a pleasant one!

I asked to close my account and receive a refund and they did that for me without hesitation. It took less than 1 minute from start to finish in the live chat feature! I will use CourtRec.com in the future if I need to obtain records again.

Closing my account was super fast and easy. I was scared about the difficulty of the process because there was no way to do it without contact customer service. Once my information was verified it was done. Didn't take more than 2 minutes.

Customer service helped cancelled a misunderstanding in purchase. Help in the return of my money. I did not understand the package policy. Need to have a 1 report purchase package to be able to see if the reports are worthwhile.

The service was fine. My only concern and issue is the lack of transparency with charges. I was unable to locate my account information. I was in the blind about how and when I was being charge believing it was a flat fee. I only noticed periodic charges popping up and realized this was not a flat fee type inquiry.

Amanda was very helpful. On June 25th I needed to cancel and she handled the situation very fast and efficiently. The information received was helpful to what I wanted to know.

The person in the live chat was very helpful. However, your website is fraudulent because it charges money without my permission. I agreed to pay $1 dollar for the report. When I checked my bank account your website charged me $31 without my authorization.

I reached Sharon through the chat feature. I could not find a menu to cancel my subscription. Sharon canceled my account/subscription. I received an email notification. Sharon was prompt answering my questions with today's service. I shall consider CourtRec for my needs in the future.

Ashley confirmed that my account was canceled and that I was credited the amount of $30. She solved my issue efficiently and professionally. Thank you for having a customer rep that knows what they are doing!

I'm disappointed that I was being charged $20 regularly for a service I did not agree to. If you have this in your fine print you should be ashamed at scamming your customers who are unknowing to this. However, once I reached out and requested my account and charges be cancelled I received an immediate response and my account was cancelled.

I wanted my account deleted. It was done in less then 5 minutes....thank you so much. If I ever need to use this again, I know where to.

Had a couple of charges to my credit card that I was not aware of and the agent took care of them quickly. Was able to locate my information in less than a minute and completed the whole discussion in less than 5 minutes.

My account was closed very easily. I appreciated that I didn't have to jump through hoops to get it closed. I was however not able to find the most current court documentation for the person that I was interested in looking up.

Was assisted promptly with my issue. I am extremely greatful for the professionalism. If needed I would use this service again in the future. While using it I was provided everything I was looking for and am happy with this service.

Quick and excellent service. I requested to cancel my account. And it was done immediately. Your service was quick and easy. Thank you for the help. But I will have to add this: I agreed to complete the survey after the request was completed. I gave my response but apparently it wasn't long enough. I thought this was wrong

I misunderstood the TERMS & CONDITIONS when I created the account. My bank statement showed a charged that reflected a full month of services when I was only expecting to pay a $1.00 activation. Timothy understood my issue and refunded the extra $30.00 that I was not expecting when I closed my account after obtaining the information that I initially signed up for.

I commend Scott for his exceptional service when I inquired about closing my account after a very successful search for records. The website was easy to use and provided exactly the information I was looking for.

This business provides excellent customer service! Any time I reached out for assistance, I received a response within a minute. I have the monthly subscription, it is well worth the cost. If I had any trouble using the website, all I had to do was send a quick message through chat, and I was connected with a live person. I recommend utilizing this business.

A very professional agent spoke to me today. I resolve my situation, very clear and very happy in this matter. I recommend this app to love and friends. The communication is simple and confident.

My experience with customer support went well. My issue/concern was handled quickly and well.

Realized I was charged 20 a month for a subscription service I had no idea about. The representative was super helpful and made getting a refund super easy. Amy did a great job in helping me get my money back.

David provided exceptional customer service through the chat. We were able to resolve my issue without any hassle or added stress. Courtrec was user friendly and I was able to obtain the information needed. Thank you!

I reached out on the chat due to the program brought up the wrong name on my search. And I was charged approximately $42 on my credit card. I notified the chat of this and they found my account and reported they have closed my account and the money will be returned to my credit card. I really appreciated this.

Used the service for a one time record search. Got what I needed and have no need for recurring use. Got on chat and requested to cancel service. Took less than 30 seconds after locating my account. Fastest I have ever had government move and it was greatly appreciated. Thank you.

Sharon assisted me with the issue I identified without problems. She provided refunds for recurring charges that I didn't know I was being charged for. Thank you, Sharon.

Service provided a lot of information. It was confusing what I was buying. It said it cost $1 for the report but you could get a membership for $31 a month. (Too much). I would rather pay as I go. I received a charge for the $31. I got with the chat service and they promptly refunded the charge after I told them about confusion and asked for the refund. Unfortunately the info I got was a lot of nothing, not even close to what was looking for.

Pamela was extremely helpful. I wish more customer service reps were like her and as accommodating as her. Even when the customer is frustrated and abrupt she keeps her calm, does her job and helps the customer. Thank you.

I needed the service to recover a divorce decree, the process was simple and fast. When I needed to cancel the service, it was quick and easy! The customer service was phenomenal and I highly recommend.

I was pleasantly surprised by how quickly I was assisted and how quickly my problem was resolved! I was thankful that I could be helped without having to argue with someone, as with other companies. Scott was able to pull up my account with super speed and resolve my issue with super speed, and I was very thankful for that!

I used the service 1x as I needed access to public records. Unbeknown to me the 1x time service became a long and tedious membership I did not chose and after several months I was able to cancel. Once I got hold of the customer support they were very helpful and responsive. I was issued a refund however not enough to cover the expenses.

This is a scam and this is how it works. You sign in to get a court rec and you are auto enrolled into a subscription that is very counter intuitive. Many months later you realize you have been paying court rec 20 a money over a long period of time for something you only used once. Many people especially older or feeble people miss this altogether so they never complain or find the problem. Those of us who do complain get our money back immediately because the company knows it's doing wrong and still want to operate the shady operation so they pay when caught and continue to scam! Don't give them 5 stars if they paid you your own money back when caught stealing it!!!

Sara facilitated the closure of my account and process a refund as requested. This took less than 5 minutes. They were quick and efficient. Their services were very much appreciated. All of this was completed using the live chat.

Service is quick in assisting my problem, however I incorrectly registered in this website. So I don't need anymore. I reached out customer service and they closed my account within no time and stopped charges.

Hello, I wanted to take a moment to express my appreciation for the excellent customer service I recently received. The representative I chatted with was extremely helpful, professional, and informative throughout our conversation. She took the time to answer my questions clearly and made sure I understood the process. Most importantly, when I requested to cancel my subscription, she handled the request promptly and without hesitation.

I called about a new charge against my account, which I didn't authorize. Jerry helped me close the account and issued a credit for this new charge. He was very helpful and responded quickly and professionally.

This was suppose to be a one time charge. Make sure you don't get stuck to get the subscription.... Just needed information for court docs... But they finally got me a refund and it was all done online..

I reached out to Ronald on the support chat and he cancelled my subscription in all of 4 seconds. Huge help! Budget just doesn't have the wiggle room and that cancellation saved me half a tank of gas! That's a whole week of work travel.

Timothy via live chat was very helpful in getting my account cancelled for me as the info I was searching for was not available with the courts. He made my experience very easy and non-stressful as I was dreading the process going forward to have the charge removed from my credit card. Thankful for his help!

Steven did a good job in assisting me. Steven looked into my account and informed me of the charges from the 2 packages I had. One being the report package. He did it in a timely manner and he knew exactly what the issue was when I uploaded a picture of the reoccurring charge.

So the person who helped me cancel my membership did a fantastic job. She was professional and curious she also tackled the problem quickly and refunding my account. After she refund my account she asked if there was anything else I needed help with. I feel like I could have brought her/him a complex math problem and they would have been happy to help. These are the type of employees every business wants as their head of customer service.

I informed the agent that I cancelled my sub and was still being charged. He fixed the issue splendidly! If he was the one running the show, I would suggest this company to other people. The fact that I cancelled my sub and was still being charged was the problem. If that hadn't have happened, I would not have even had to use the live chat, but thanks to him, I was able to have it fixed immediately

Overall, it was easy & quick, and they helped with everything. I am just waiting on my refund to say my experience was 100%….without my refund, I would rate my experience a 60%. Everyone that I interacted with answered all my questions and helped me out in canceling my subscription. When I get my refund as promised, I would say my experience was 100%.

This site was easy to use and navigate. Information was readily available. Details were accurate and up to date. Information was obtained across several databases. I was able to find the details I was searching for.

I had a dispute concerning my account that I thought was going to be difficult to resolve. I talked to Kimberly and the resolution was 100% to my satisfaction. Rest assured if you have an issue with this Company they will do everything they can to resolve it amicably.

KG

Good thing to use. The customer service was great. Would use again. It showed everything that I needed to see. Very useful tool to have. Everyone check it out. Everything you need to find out a background on somebody is all at your finger tips. It don’t give out personal information on the persons. It only gives court records and criminal history. Very useful tool.

I used the chat option for assistance and on other sites, it’s a long and drawn out process that takes longer than it should. I received super fast and efficient help. Maria was great!

Special thanks to Courtrec.com for the assistance provided over the years. I have retired and moved on, but wanted to send a heartfelt thanks. Also, thanks for making closing the account a breeze. Best of luck to you all!

I opened an account here by mistake and Ashley was really helpful in refunding the money and helped me in what I needed. The answer was fast and easy. I appreciate the help in this matter. I recommend this account to anyone.

Great access to information and customer service was excellent. I found all the information I needed. Even chatted with customer service on additional information I couldn't verify myself.

Daniel was helpful and did a Fast reconciliation of duplicate charges for the last few months.

I would like to express my sincere appreciation for Richard's excellent customer service. Richard was extremely responsive, professional, and knowledgeable throughout the entire process. He answered my questions promptly, provided clear explanations, and handled everything with patience and efficiency. His dedication to helping customers and attention to detail made the experience smooth and stress-free. It is rare to receive such outstanding support, and I am truly grateful for his assistance. Thank you, Richard, for your exceptional service.

The request was understood and responded to in a timely manner. Great service and response. I would strongly recommend the service.

I did not realized I signed up for a subscription and when I made contact with the company, they immediately corrected the issue. Great customer service! Thank you for immediately rectifying my matter of concern.

I received a very quick response when I went and use the chat feature. Life chats are so much better than BOT chats. I can honestly say the assistant was very helpful very quick to answer and I cannot express how great of a job she did or he. It doesn’t really matter. They were awesome and they satisfied everything I needed and saved me a weekend of worry.

I had some payments issues and the agent Maria, who attend me, helped me with professionalism and resolved my concern. All the recurrent money was refund to the original payments and the process was quickly.

I realized I’d purchased a package that I did not want nor use more than once. Robert not only explained the reason for the charge, but he quickly assisted with closing my account and making sure I knew I would no longer be charged.

Be aware that the $1.00 initial fee will translate into a $20/month charge. Once this is realized, don't depend on the business to cancel your account when you respond to the notice; it ignored my email request after the first billing. I acknowledge I did not read the fine print, so that's my fault, and the 1st charge is the cost my gullibility. But the 2nd charge is brazen. You need to contact the business and get a cancellation receipt number. My advice would be to save that number as the entire business model is deceptive.

I had a frustrating experience overall due to being charged multiple times for records I ultimately didn’t even need, which was very disappointing. However, I do want to give credit where it’s due — the live chat representative I spoke with was extremely expedient, professional, and helpful in resolving the issue. My refund was processed immediately without any hassle. While I wish the billing problems had never happened in the first place, I appreciate the prompt customer service and quick resolution, which is why I’m giving 3 stars.

They solved the problem I needed help with incredibly quickly. The customer service was faster than I could have imagined, and I'm very satisfied with their service.

They was and issued and I was overcharged. They refunded all the charges when I addressed it with them. Very pleased with their customer service. Very easy and quick on chat. Seemed to be a live person helping me. Very refreshing.

CSR Ryan was amazing and assisted me with my needs in a matter of minutes. Great Job Ryan representing CourtRec.com. I would recommend Ryan and this service and will use it again as needed. Great job!

I realized I was getting a recurring bill from CourtRec.com and that though I had thought I had only signed up for one time use, I was subscribed. It’s one of those things that slipped by for months and months and months without me really noticing. Finally I did notice and became upset and I got on the messenger and whoever helped me not only refunded and canceled for me, but refunded all the months in which I used none of the service. I know you guys don’t have to do that, but I do think it is a smart move and is kind and it is the right thing to do and moral and just thank you and maybe consider not capturing subscribers when it’s a one time use.

I was just testing this out. Site contains pretty straight to the point info and records that you can access quickly. More details than some other sites. Just watch out for the payment setup if you don't intend on having recurring charges. Easy to request services and also easy to cancel.