CourtRec.com Reviews

I called to cancel and it was done lickety split. I expected a hassle. He was also polite and I won't hesitate to pick up these services again because of him. Such a smooth transaction. Thank you very much for all you do!

I did not find what I was looking for. I cancelled my account the same day and was still charged $31. I was told I will receive a refund in 3-5 days. I will update when I receive the refund. The chat customer service was easy to navigate.

I requested court records for someone and received comprehensive information within minutes. I then reached out to close my account and once again, I was pleased at the help I received and the sense of urgency in supporting my request.

I had an issue with the account I had opened to look up court records. Courtrec was able to provide the records I needed to see. The issue I had with the account, the team took care of it right away. The customer service agent was able to support my request and went the extra mile. Thank you Kimberly!

Great prompt customer service by Maria - she assisted and satisfied my request. I was concerned with my account and she checked into it for me and resolved my issue. Your company should be proud to have this customer service representative a part of your organization.

I appreciated Ashley's help with canceling this account. I don't remember signing up for this and I'm upset with myself for not noticing these charges earlier, because I haven't been using this service. Ashley was polite, knowledgeable and helpful and was able to get my issue taken care of. Thank you.

I asked to close my account and receive a refund and they did that for me without hesitation. It took less than 1 minute from start to finish in the live chat feature! I will use CourtRec.com in the future if I need to obtain records again.

Closing my account was super fast and easy. I was scared about the difficulty of the process because there was no way to do it without contact customer service. Once my information was verified it was done. Didn't take more than 2 minutes.

Customer service helped cancelled a misunderstanding in purchase. Help in the return of my money. I did not understand the package policy. Need to have a 1 report purchase package to be able to see if the reports are worthwhile.

The service was fine. My only concern and issue is the lack of transparency with charges. I was unable to locate my account information. I was in the blind about how and when I was being charge believing it was a flat fee. I only noticed periodic charges popping up and realized this was not a flat fee type inquiry.

Amanda was very helpful. On June 25th I needed to cancel and she handled the situation very fast and efficiently. The information received was helpful to what I wanted to know.

The person in the live chat was very helpful. However, your website is fraudulent because it charges money without my permission. I agreed to pay $1 dollar for the report. When I checked my bank account your website charged me $31 without my authorization.

I reached Sharon through the chat feature. I could not find a menu to cancel my subscription. Sharon canceled my account/subscription. I received an email notification. Sharon was prompt answering my questions with today's service. I shall consider CourtRec for my needs in the future.

Ashley confirmed that my account was canceled and that I was credited the amount of $30. She solved my issue efficiently and professionally. Thank you for having a customer rep that knows what they are doing!

I'm disappointed that I was being charged $20 regularly for a service I did not agree to. If you have this in your fine print you should be ashamed at scamming your customers who are unknowing to this. However, once I reached out and requested my account and charges be cancelled I received an immediate response and my account was cancelled.

I wanted my account deleted. It was done in less then 5 minutes....thank you so much. If I ever need to use this again, I know where to.

Had a couple of charges to my credit card that I was not aware of and the agent took care of them quickly. Was able to locate my information in less than a minute and completed the whole discussion in less than 5 minutes.

My account was closed very easily. I appreciated that I didn't have to jump through hoops to get it closed. I was however not able to find the most current court documentation for the person that I was interested in looking up.

Was assisted promptly with my issue. I am extremely greatful for the professionalism. If needed I would use this service again in the future. While using it I was provided everything I was looking for and am happy with this service.

Quick and excellent service. I requested to cancel my account. And it was done immediately. Your service was quick and easy. Thank you for the help. But I will have to add this: I agreed to complete the survey after the request was completed. I gave my response but apparently it wasn't long enough. I thought this was wrong

I misunderstood the TERMS & CONDITIONS when I created the account. My bank statement showed a charged that reflected a full month of services when I was only expecting to pay a $1.00 activation. Timothy understood my issue and refunded the extra $30.00 that I was not expecting when I closed my account after obtaining the information that I initially signed up for.

I commend Scott for his exceptional service when I inquired about closing my account after a very successful search for records. The website was easy to use and provided exactly the information I was looking for.

This business provides excellent customer service! Any time I reached out for assistance, I received a response within a minute. I have the monthly subscription, it is well worth the cost. If I had any trouble using the website, all I had to do was send a quick message through chat, and I was connected with a live person. I recommend utilizing this business.

A very professional agent spoke to me today. I resolve my situation, very clear and very happy in this matter. I recommend this app to love and friends. The communication is simple and confident.

My experience with customer support went well. My issue/concern was handled quickly and well.

Realized I was charged 20 a month for a subscription service I had no idea about. The representative was super helpful and made getting a refund super easy. Amy did a great job in helping me get my money back.

David provided exceptional customer service through the chat. We were able to resolve my issue without any hassle or added stress. Courtrec was user friendly and I was able to obtain the information needed. Thank you!

I reached out on the chat due to the program brought up the wrong name on my search. And I was charged approximately $42 on my credit card. I notified the chat of this and they found my account and reported they have closed my account and the money will be returned to my credit card. I really appreciated this.

Used the service for a one time record search. Got what I needed and have no need for recurring use. Got on chat and requested to cancel service. Took less than 30 seconds after locating my account. Fastest I have ever had government move and it was greatly appreciated. Thank you.

Sharon assisted me with the issue I identified without problems. She provided refunds for recurring charges that I didn't know I was being charged for. Thank you, Sharon.

Service provided a lot of information. It was confusing what I was buying. It said it cost $1 for the report but you could get a membership for $31 a month. (Too much). I would rather pay as I go. I received a charge for the $31. I got with the chat service and they promptly refunded the charge after I told them about confusion and asked for the refund. Unfortunately the info I got was a lot of nothing, not even close to what was looking for.

Pamela was extremely helpful. I wish more customer service reps were like her and as accommodating as her. Even when the customer is frustrated and abrupt she keeps her calm, does her job and helps the customer. Thank you.

I needed the service to recover a divorce decree, the process was simple and fast. When I needed to cancel the service, it was quick and easy! The customer service was phenomenal and I highly recommend.

I was pleasantly surprised by how quickly I was assisted and how quickly my problem was resolved! I was thankful that I could be helped without having to argue with someone, as with other companies. Scott was able to pull up my account with super speed and resolve my issue with super speed, and I was very thankful for that!

I used the service 1x as I needed access to public records. Unbeknown to me the 1x time service became a long and tedious membership I did not chose and after several months I was able to cancel. Once I got hold of the customer support they were very helpful and responsive. I was issued a refund however not enough to cover the expenses.

This is a scam and this is how it works. You sign in to get a court rec and you are auto enrolled into a subscription that is very counter intuitive. Many months later you realize you have been paying court rec 20 a money over a long period of time for something you only used once. Many people especially older or feeble people miss this altogether so they never complain or find the problem. Those of us who do complain get our money back immediately because the company knows it's doing wrong and still want to operate the shady operation so they pay when caught and continue to scam! Don't give them 5 stars if they paid you your own money back when caught stealing it!!!

Sara facilitated the closure of my account and process a refund as requested. This took less than 5 minutes. They were quick and efficient. Their services were very much appreciated. All of this was completed using the live chat.

Service is quick in assisting my problem, however I incorrectly registered in this website. So I don't need anymore. I reached out customer service and they closed my account within no time and stopped charges.

I called about a new charge against my account, which I didn't authorize. Jerry helped me close the account and issued a credit for this new charge. He was very helpful and responded quickly and professionally.

This was suppose to be a one time charge. Make sure you don't get stuck to get the subscription.... Just needed information for court docs... But they finally got me a refund and it was all done online..

I reached out to Ronald on the support chat and he cancelled my subscription in all of 4 seconds. Huge help! Budget just doesn't have the wiggle room and that cancellation saved me half a tank of gas! That's a whole week of work travel.

Timothy via live chat was very helpful in getting my account cancelled for me as the info I was searching for was not available with the courts. He made my experience very easy and non-stressful as I was dreading the process going forward to have the charge removed from my credit card. Thankful for his help!

Steven did a good job in assisting me. Steven looked into my account and informed me of the charges from the 2 packages I had. One being the report package. He did it in a timely manner and he knew exactly what the issue was when I uploaded a picture of the reoccurring charge.

So the person who helped me cancel my membership did a fantastic job. She was professional and curious she also tackled the problem quickly and refunding my account. After she refund my account she asked if there was anything else I needed help with. I feel like I could have brought her/him a complex math problem and they would have been happy to help. These are the type of employees every business wants as their head of customer service.

I informed the agent that I cancelled my sub and was still being charged. He fixed the issue splendidly! If he was the one running the show, I would suggest this company to other people. The fact that I cancelled my sub and was still being charged was the problem. If that hadn't have happened, I would not have even had to use the live chat, but thanks to him, I was able to have it fixed immediately

Overall, it was easy & quick, and they helped with everything. I am just waiting on my refund to say my experience was 100%….without my refund, I would rate my experience a 60%. Everyone that I interacted with answered all my questions and helped me out in canceling my subscription. When I get my refund as promised, I would say my experience was 100%.

This site was easy to use and navigate. Information was readily available. Details were accurate and up to date. Information was obtained across several databases. I was able to find the details I was searching for.

I had a dispute concerning my account that I thought was going to be difficult to resolve. I talked to Kimberly and the resolution was 100% to my satisfaction. Rest assured if you have an issue with this Company they will do everything they can to resolve it amicably.

KG

Good thing to use. The customer service was great. Would use again. It showed everything that I needed to see. Very useful tool to have. Everyone check it out. Everything you need to find out a background on somebody is all at your finger tips. It don’t give out personal information on the persons. It only gives court records and criminal history. Very useful tool.

I used the chat option for assistance and on other sites, it’s a long and drawn out process that takes longer than it should. I received super fast and efficient help. Maria was great!

Special thanks to Courtrec.com for the assistance provided over the years. I have retired and moved on, but wanted to send a heartfelt thanks. Also, thanks for making closing the account a breeze. Best of luck to you all!

I opened an account here by mistake and Ashley was really helpful in refunding the money and helped me in what I needed. The answer was fast and easy. I appreciate the help in this matter. I recommend this account to anyone.

Great access to information and customer service was excellent. I found all the information I needed. Even chatted with customer service on additional information I couldn't verify myself.

Daniel was helpful and did a Fast reconciliation of duplicate charges for the last few months.

I would like to express my sincere appreciation for Richard's excellent customer service. Richard was extremely responsive, professional, and knowledgeable throughout the entire process. He answered my questions promptly, provided clear explanations, and handled everything with patience and efficiency. His dedication to helping customers and attention to detail made the experience smooth and stress-free. It is rare to receive such outstanding support, and I am truly grateful for his assistance. Thank you, Richard, for your exceptional service.

The request was understood and responded to in a timely manner. Great service and response. I would strongly recommend the service.

I did not realized I signed up for a subscription and when I made contact with the company, they immediately corrected the issue. Great customer service! Thank you for immediately rectifying my matter of concern.

I received a very quick response when I went and use the chat feature. Life chats are so much better than BOT chats. I can honestly say the assistant was very helpful very quick to answer and I cannot express how great of a job she did or he. It doesn’t really matter. They were awesome and they satisfied everything I needed and saved me a weekend of worry.

I had some payments issues and the agent Maria, who attend me, helped me with professionalism and resolved my concern. All the recurrent money was refund to the original payments and the process was quickly.

I realized I’d purchased a package that I did not want nor use more than once. Robert not only explained the reason for the charge, but he quickly assisted with closing my account and making sure I knew I would no longer be charged.

Be aware that the $1.00 initial fee will translate into a $20/month charge. Once this is realized, don't depend on the business to cancel your account when you respond to the notice; it ignored my email request after the first billing. I acknowledge I did not read the fine print, so that's my fault, and the 1st charge is the cost my gullibility. But the 2nd charge is brazen. You need to contact the business and get a cancellation receipt number. My advice would be to save that number as the entire business model is deceptive.

I had a frustrating experience overall due to being charged multiple times for records I ultimately didn’t even need, which was very disappointing. However, I do want to give credit where it’s due — the live chat representative I spoke with was extremely expedient, professional, and helpful in resolving the issue. My refund was processed immediately without any hassle. While I wish the billing problems had never happened in the first place, I appreciate the prompt customer service and quick resolution, which is why I’m giving 3 stars.

They solved the problem I needed help with incredibly quickly. The customer service was faster than I could have imagined, and I'm very satisfied with their service.

They was and issued and I was overcharged. They refunded all the charges when I addressed it with them. Very pleased with their customer service. Very easy and quick on chat. Seemed to be a live person helping me. Very refreshing.

CSR Ryan was amazing and assisted me with my needs in a matter of minutes. Great Job Ryan representing CourtRec.com. I would recommend Ryan and this service and will use it again as needed. Great job!

I was just testing this out. Site contains pretty straight to the point info and records that you can access quickly. More details than some other sites. Just watch out for the payment setup if you don't intend on having recurring charges. Easy to request services and also easy to cancel.

Problem solved quickly and efficiently. The customer service person managed to connect me to the account that was being charged and then closed the account to prevent further charges. I am very happy with the exchange and the customer service operator was experience and knowledgeable about how to solve these types of problems.

When I first used this service, it was for a one-time need. I did not realize I would be charged a monthly fee of $20, so I am not happy about that. However, it was very easy to cancel once I went online. I was able to request the cancellation through customer support chat, and they had it taken care of immediately. I appreciate the ease and efficiency of getting this cancelled.

Very quick response and took care of what I needed to be done. Super simple to deal with. Super nice, very direct. There was no hassles. Would recommend. Hope this helps everyone. It took 3 minutes.

This was very Professional and very helpful. I requested cancellation and refund due to signing up for the wrong court. I am really thankful for their prompt assistance. It is so helpful to be able to do this from the comfort of your own home.

User interface in the site is abysmal. Trying to use it from a smartphone is annoying and clunky. If you start a chat, the chat notification blocks the logout button. There's no clear way to close an account.

I only meant to get one report but I ending up signing up for a subscription and was charged about a $100 before I realized what was going on. They did cancel it when I contacted them and refunded me the last charge of $20. I would recommend the site, but with the warning to cancel if you don't want an on going sunscription.

The Customer Service of CourtRec left me satisfied with the service as well as its quality and atmosphere. It was swift, easy, and helpful. The person who helped me was patient and thoughtful. I appreciate the assistance that I was given for the issue I detailed to them.

Jerry was very helpful with my request on chat. I really appreciated his help and quick responses. This system helped me greatly as I really needed the information found here. This was my first time using this method, and I appreciate the entirety of its abilities.

CourtRec.Com provided a thorough history for me to provide to a potential employer. To have the confidence that my record was clear and available for this job interview was priceless. This report was accurate and provided me the confidence to show this employer that my record was clean was a game changer! This put me ahead of the other candidates and I got the job!!! Would recommend CourtRec.com to anyone job hunting today.... You Rock...

I purchased this service over a month ago to do a background check on somebody. Shortly after I thought I canceled my account and subscription, but I was mistaken. I was then charged again so I contacted Customer Service and explained the mishap. So within 5 minutes they handled it and fixed my issue. I got my refund and the account was closed. Great service and great customer service.

I didn't realize this was going to cost me as much as it did. I simply went into the chat box and they canceled my subscription no questions asked! It literally took less than 5 minutes. Appreciative to not get a huge runaround!

I previously had account that I thought was closed but I was charged again for your services. After speaking with associate I found that I indeed had two accounts. One which previously closed and another still open. She was fast and convenient with closing my issue

Online chat provided excellent and clear response to my questions and concerns. Very informative and helpful. The matter was quickly resolved and cancellation was expedited in a manner I was greatful for.

Great place to get the information you need for sure! The chat response time is amazingly quick as well as anything that might be an issue will be addressed quickly as well I got what I needed and was happy upon leaving!

Timothy was excellent, proficient and efficient! I will utilize your services in the future! It took only minutes to locate my account and handle my request, excellent! I would use this service again!

Although I did not like how CourtRec.com conducts its billing and how it processed its charges, I have to admit closing the account was very easy via a chat session with Samantha. She was very helpful and made the process easy.

I’ve had a great experience using CourtRec.com. The platform is straightforward and makes searching for documents quick and hassle-free. Everything is organized in a way that’s easy to understand, even if you’re not familiar with the process. What stood out most was how fast the results came back and how responsive their support team was when I had a question. Overall, it saved me time and made what could have been a frustrating process very simple. I would definitely recommend it to anyone needing quick and reliable document searches.

My experience was very fast and helpful; I greatly appreciate the fast work! Instructions were also very clear for me to understand and help guide me to my needs. I recommend this app with helping you look up records as it was very effective and useful.

Mary assisted quickly and respectfully. Refund was provided for an unexpected charge on credit card. Will read the fine print better next time! Thanks for making things easy. : )

Excellent service. Would recommend to friends. Steven solved my issue in minutes. Customer service is great. Worth the money. Thanks for all the efforts. Will definitely get the services again when needed.

I honestly don’t know who signed up for this account, but I did want to say I received my refund and the customer service was great. The representative was very helpful and made the process smooth. Thank you again for your help!

Steven was amazing and helped out perfectly. I didn’t understand why I was being charged a monthly fee but he explained and I no longer needed access and wanted to close account and asked if he could get me a refund, and he did.

THE AGENT WAS PROMPT AND VERY HELPFUL WITH MY REQUEST. Using the online chat, I was able to complete my simple request to cancel my account. I found using the CourtRec.com service very helpful in my research.

Ryan helped me with a refund due to all the multiple overcharges. He made what would and could have been a very stressful situation and solved all my issues with pure perfection. He did great and I have the great fortune of getting such a great personal experience.

Were very great. They assisted me the way I needed and I got all the information I needed from them. I recommend that anyone is looking for a background. Check to take a look at them. Everything worked out just fine. Everything came quick. Emails. Text. Whatever you want your PDF all that come into one package. I recommend anyone to try it out.

It was a simple process to sign up and the information was complete. However, I do wish it was easier to close an account through the website instead of having to go through customer service. In the future, I will likely not sign up for a service with reoccurring billing that is not very simple to stop.

Dona was a really nice person and find out what the problem was and right away fixed it. As long as you guys keep hiring people like Dona, everything is going to work out smoothly. She took her time and explain me and cancel everything.

Made it very easy to cancel my subscription. I didn’t have to wait long for a live agent to join, and they were very helpful throughout the process. They only needed my name and email to quickly look up my account. Thanks again for the great customer service!

Kevin was very helpful! I was told on your site that I was paying $1. Kevin told me I had been charged $20! He issues a refund very promptly at my request. Please change your site to be more honest. I entered a card that only had a $2 balance. Now I will be charged overage fees! That's not right! I am on a fixed income and cannot afford that! Thank you!

I asked to have the subscription closed, as I don't need it anymore. The chat assistant did it immediately, I then asked to cancel the pending charge in my account. They immediately refunded the charge with no hassles or questions.

I recently used CourtRec.com to locate specific court documents and was impressed by how quickly the nationwide search engine returned results. The platform made it very easy to find detailed information on case histories and public records that are usually difficult to track down. The interface is professional and straightforward, saving me a trip to the local courthouse. I also appreciated that their customer support was responsive when I had a question about my account. Highly recommend for anyone needing efficient access to legal records!

CourtRec provided me with the information I needed while researching why I was being subpoenaed as a witness. Ashely was a great help in closing my account after I no longer needed records research after the case was closed.

This was very easy to handle, and the service was 10 STARS! I manage customer service, and this is how it should be done. No hassles or fuss. Just listening to the customer and taking care of the matter.

Great service via chat. My issue was resolved quickly! I thought it was only a 1 time charge. I found out it was a monthly charge. I am trying to budget and had not used the service since 2025. I was taken care of immediately.

Had a question about a reoccurring charge. Found out that I was subscribed to a package deal. I asked him to cancel it, and they canceled it without any hassles. It was very much appreciated. Kudos to the helpdesk team.

Jerry was very helpful during the process of my wish to cancel the service. No hassle or sales pitch like other outfits. I hope you have more associates like him. Thank you very much for your services.

Pamela helped me with an issue I was having, and I couldn’t be more grateful for her assistance. She addressed all of my concerns quickly, efficiently, and with a high level of professionalism. She was patient, attentive, and made sure everything was fully resolved before ending our conversation. Her communication was clear, and she made the entire process smooth and stress-free. It’s rare to come across someone so helpful and dedicated to great customer service. Pamela was truly amazing, and I really appreciate her support.

I thought I was paying for a single search not monthly fee to use the site, when I discovered that I contacted you using the live chat and they were able to assist me in canceling and explanation. Thank you!

This service was expedient, and when I wanted to cancel the free trial, the chat bot helped me do that immediately and gave me a confirmation number to verify the cancellation. If I were looking for records in Oregon, this is a service I would consider having. Thanks for your professionalism and care....

It was fast and easy, my issue was resolved within minutes. The agent that helped me with my account was fast and professional. I didn't even know that I had an account with you, and he made sure to refund me.

I was getting a recurring fee for $20 a month, and Stephanie was awesome with helping me get the problem fixed. It was a good experience and I was refunded the money that was deducted from my account.

I was surprised to see a charge from this site & I reached out. She was very helpful & helped me with my issues. Also refunded the unauthorized charges I was unaware of and issued the months of charges.

The customer service rep was great. Handled things so quickly!! I didn't realize that Courtrec was a subscription based program. Definitely don't like that so I cancelled. Never did find what I needed to. But the customer service rep was able to cancel my subscription fast and I appreciate that!

I accessed chat feature to cancel a subscription that I was unaware I made when I downloaded a record directed me to by my attorney (I thought I was just paying for one record). This cancellation was easy and no hassle. Thanks. Four stars because the site I originally accessed was not clear that this was a monthly fee.

The customer support team was super helpful and really fast at doing it. I really appreciate their hard work and how easy they were at helping because other places would be a hassle. I would very much recommend them to anyone.

Pamela was incredibly helpful and professional throughout the entire process. She quickly understood my concern about unauthorized charges, clearly explained the situation, and resolved it efficiently by closing my account and issuing a refund. I really appreciated her patience, transparency, and prompt assistance. Excellent customer service—thank you!

I was able to close my account pretty easily, which made the whole process smooth and hassle-free. Since I didn’t end up using it as much as I originally expected, I appreciated how straightforward it was to cancel without running into unnecessary complications. Overall, a simple and efficient experience.

Ronald from the online chat did an awesome job helping resolve my issues...He was very courteous and knowledgeable on my situation and handled it perfectly. Please let him know he did a great job. Thank You Ronald.

I got help from Russell and he was absolutely amazing. The problem that I needed situated he helped fix me with so much speed. I didn’t have to worry and I saw all the email confirmation come in so quickly. So grateful for him.

This person was quick to respond and clear. At one point even knew what I was going to ask. Very impressed. Fast and easy help/service. Excellent service. That's as detailed as I can get. This is as detailed as I can get. Good Lord.

Good tec support, good answers and solved issue, fast answer, comprehensive....good attention. Fast, quick, resolved issue....

Was looking for a specific legal doc. Signed up for a monthly service without realizing it. Started a “chat” with Debra and she took care of closing the account. She was quick and helpful. Not much more details than that, hopefully it’s a long enough review now??

I needed my account close and reoccurring billing to stop. Nicolas was fast and efficient, had a confirmation it was closed with in minutes of my request. I would definitely recommend this service if you need documents for the courts. Thanks.

The representative was very nice and handled my problem very quickly. I'm very thankful. I would definitely use this service in the future. It is a very good company. I wanted to cancel my account and everything went by very fast

The live chat person was able to cancel my subscription within minutes. I cancelled last year and was still getting charged. I reached out through live chat and I was told it’s now cancelled. It was a pleasant experience.

Excellent experience a day, customer service rep was very knowledgeable and was able to get my issues and problems resolved immediately with complete knowledge of the situation. I greatly appreciate all the hard work and efforts, thank you.

Kind of an expensive app, but I liked it. It worked for me. Very fast and responsive support team when I reached back for help on the app and to also cancel, but they made it stupid, easy and fast!!

Very helpful, got what I needed quickly. Came to get information on a specific person, then was able to just look up anyone I knew. It was very interesting on what you can find on here. When I was ready to cancel account, that was very simple.

Customer service was a great help. The website not so much as it did not provide me with the info I needed and did not make it clear that a reoccurring charge would happen monthly. This needs to made more clear.

Samantha was able to solve my problem very fast and efficiently. I had charges on my account that I did not initiate and she took care of the issue immediately and issued a refund. She was professional and very polite and did not waste time.

After learning I had errantly been enrolled in a membership. The customer service team was quick to correct the error. Fast and easy. Of course, this engagement would not have happened but for a somewhat sneaky recurring charge utilized by this company.

I got onto the live chat and I had one of your representatives was line in seconds. I asked them to cancel my subscription. It was completed immediately. No questions asked. I appreciate that my request was completed so quickly.

Great customer service. Took care of all charges. I messaged customer service and all charges were reversed. $30.95. Thank you for reversing the charges. No need to go through my bank to dispute the charges, will recommend to my friends to use this service. Thank you again.

I had a really good experience with live chat agent Peter. He listened to my concerns and worked to fix the issues I complained about in a timely manner. A previous agent had disappointed me by not resolving the issue.

Thomas was very helpful and resolved my issue quickly. He was able to access my account quickly and efficiently. And was able to close my account and get me a refund. I am 70 years old and left my account open longer than intended. And he respectfully took care of the problem.

Today I was helped by Peter who did an excellent job, diffusing my anger and frustration with the charge that was charged to my card. He handled it in a professional end, very quick manner. He's an acid to your support team.It definitely deserves a raise. I ended the chat today, feeling relieved that he was the person who helped me and I was able to get all of my issues Ironed out. 5 stars for Peter!

Excellent customer service from Peter!! Thank you for assisting with my questions, it’s much appreciated. Thank you again for your time and expertise. I would highly recommend. Easy to contact and resolve any questions.

I used this account for research purposes and I paid the fee. I didn't know it would be ongoing fee each month, I reached out to the CSR on chat, I was issued a refund and account was closed no further action required. Excellent customer service.

This felt like a scam, I do not remember setting this up, perhaps I did. But I’m glad they refunded me. Asking for the refund was easy. I was able to give them my information. They did need and got a 3 month refund.

Samantha was excellent helping me out! Had a wonderful experience with her. I would certainly recommend your organization to anyone needing your services. Excellent employees like Samantha are extremely valuable to an organization.

Thank you Scott for your excellent Customer Service today. I was able to utilize the service for its intended purpose and I closed my account today. If you are looking for court records, I highly recommend this site.

After purchasing my records I canceled the services. I appreciate the ease of canceling the services by text. The representative assisting was polite and prompt in addressing my request. The cancelation was easy. This was great.

I communicated with Patricia via live chat and requested that my account be canceled as I no longer needed it. She quickly retrieved my account and, within seconds, messaged me that my request had been completed and included the confirmation number for the action. The process was quick, and Patricia was efficient. Thank you!

Timothy was absolutely incredible to work with. From the very beginning, he was attentive, professional, and genuinely invested in making sure I got exactly what I needed. He took the time to listen, understand my situation, and guide me in a way that felt both supportive and efficient. What really stood out was his attention to detail and his willingness to go the extra mile. He didn’t just do the job—he made sure everything was done right, and that I felt confident and taken care of throughout the entire process. It’s rare to come across someone who combines skill, patience, and such a strong work ethic so effortlessly. I truly appreciate everything Timothy did for me, and I wouldn’t hesitate to recommend him to anyone looking for someone reliable, knowledgeable, and dedicated. An all-around amazing experience.

I used the services for my own records and I received them promptly. Although the service had me subscribed for a whole year by accident and asked for a refund. The refund was immediately honored and was delivered with an email and text confirmation. This was good customer service at work.

I thought Courtrec.com was a one-time fee. I was unaware (probably my fault) there would be monthly charges. I appreciate the help in closing my account. If it was something I would use regularly, I would absolutely choose courtrec.com for the ease of it all.

Great, unless under pressure and not paying full attention to the charges that will be processed for the future. This happened to me and the live Agent was happy to assist me in understanding the charges and having the appropriate credit to my account.

I was assisted in canceling a subscription. For one, I did not know I signed up for a subscription. That irritated me, but I am sure it was my haste and not reading all the information. When I submitted my needs via the Chat, they canceled. It was immediate. I was very relieved. I thought I would be transferred around but I was not. Thank you for the quick assistance. I am not sure why someone needs a subscription but I guess it is good for looking into people's history.

I only wanted to use the service one time, but wound up being charged for the continued subscription. I used the chat service and was able to get the subscription canceled and a refund applied. Whomever Maria is, she did a quick and excellent job.

Some of the charges were confusing and when I explained to the Steven that I ordered one thing, and got charged multiple charges, he immediately looked into it, He explained each charge, and when I explained to him why that was not what I purchased, he immediately refunded...

I was checking if the court system ever created the initial transcript of a trial that put me in over $100,000 in debt when I was found NG by self defense. I'm 60, so there's no bright picture in sight financially after that abuse of the judicial system.

The customer service agent was able to assist me on a question regarding an unexpected charge to my debit card. They quickly found I had inadvertently signed up for a report package that I did not recall doing. They were able to locate this information and close the account. The problem and it’s been rectified.

Great customer service. Prompt and polite. No problems at all. I was able to cancel my account without any issues. The customer service team is phenomenal and really willing to help solve any issue. Thank you for your help.