CourtRec.com Reviews

Service provided a lot of information. It was confusing what I was buying. It said it cost $1 for the report but you could get a membership for $31 a month. (Too much). I would rather pay as I go. I received a charge for the $31. I got with the chat service and they promptly refunded the charge after I told them about confusion and asked for the refund. Unfortunately the info I got was a lot of nothing, not even close to what was looking for.

Pamela was extremely helpful. I wish more customer service reps were like her and as accommodating as her. Even when the customer is frustrated and abrupt she keeps her calm, does her job and helps the customer. Thank you.

I needed the service to recover a divorce decree, the process was simple and fast. When I needed to cancel the service, it was quick and easy! The customer service was phenomenal and I highly recommend.

I was pleasantly surprised by how quickly I was assisted and how quickly my problem was resolved! I was thankful that I could be helped without having to argue with someone, as with other companies. Scott was able to pull up my account with super speed and resolve my issue with super speed, and I was very thankful for that!

I used the service 1x as I needed access to public records. Unbeknown to me the 1x time service became a long and tedious membership I did not chose and after several months I was able to cancel. Once I got hold of the customer support they were very helpful and responsive. I was issued a refund however not enough to cover the expenses.

This is a scam and this is how it works. You sign in to get a court rec and you are auto enrolled into a subscription that is very counter intuitive. Many months later you realize you have been paying court rec 20 a money over a long period of time for something you only used once. Many people especially older or feeble people miss this altogether so they never complain or find the problem. Those of us who do complain get our money back immediately because the company knows it's doing wrong and still want to operate the shady operation so they pay when caught and continue to scam! Don't give them 5 stars if they paid you your own money back when caught stealing it!!!

Sara facilitated the closure of my account and process a refund as requested. This took less than 5 minutes. They were quick and efficient. Their services were very much appreciated. All of this was completed using the live chat.

Service is quick in assisting my problem, however I incorrectly registered in this website. So I don't need anymore. I reached out customer service and they closed my account within no time and stopped charges.

I called about a new charge against my account, which I didn't authorize. Jerry helped me close the account and issued a credit for this new charge. He was very helpful and responded quickly and professionally.

This was suppose to be a one time charge. Make sure you don't get stuck to get the subscription.... Just needed information for court docs... But they finally got me a refund and it was all done online..

I reached out to Ronald on the support chat and he cancelled my subscription in all of 4 seconds. Huge help! Budget just doesn't have the wiggle room and that cancellation saved me half a tank of gas! That's a whole week of work travel.

Timothy via live chat was very helpful in getting my account cancelled for me as the info I was searching for was not available with the courts. He made my experience very easy and non-stressful as I was dreading the process going forward to have the charge removed from my credit card. Thankful for his help!

Steven did a good job in assisting me. Steven looked into my account and informed me of the charges from the 2 packages I had. One being the report package. He did it in a timely manner and he knew exactly what the issue was when I uploaded a picture of the reoccurring charge.

So the person who helped me cancel my membership did a fantastic job. She was professional and curious she also tackled the problem quickly and refunding my account. After she refund my account she asked if there was anything else I needed help with. I feel like I could have brought her/him a complex math problem and they would have been happy to help. These are the type of employees every business wants as their head of customer service.

I informed the agent that I cancelled my sub and was still being charged. He fixed the issue splendidly! If he was the one running the show, I would suggest this company to other people. The fact that I cancelled my sub and was still being charged was the problem. If that hadn't have happened, I would not have even had to use the live chat, but thanks to him, I was able to have it fixed immediately

Overall, it was easy & quick, and they helped with everything. I am just waiting on my refund to say my experience was 100%….without my refund, I would rate my experience a 60%. Everyone that I interacted with answered all my questions and helped me out in canceling my subscription. When I get my refund as promised, I would say my experience was 100%.

This site was easy to use and navigate. Information was readily available. Details were accurate and up to date. Information was obtained across several databases. I was able to find the details I was searching for.

I had a dispute concerning my account that I thought was going to be difficult to resolve. I talked to Kimberly and the resolution was 100% to my satisfaction. Rest assured if you have an issue with this Company they will do everything they can to resolve it amicably.

KG

Good thing to use. The customer service was great. Would use again. It showed everything that I needed to see. Very useful tool to have. Everyone check it out. Everything you need to find out a background on somebody is all at your finger tips. It don’t give out personal information on the persons. It only gives court records and criminal history. Very useful tool.

I used the chat option for assistance and on other sites, it’s a long and drawn out process that takes longer than it should. I received super fast and efficient help. Maria was great!

Special thanks to Courtrec.com for the assistance provided over the years. I have retired and moved on, but wanted to send a heartfelt thanks. Also, thanks for making closing the account a breeze. Best of luck to you all!

I opened an account here by mistake and Ashley was really helpful in refunding the money and helped me in what I needed. The answer was fast and easy. I appreciate the help in this matter. I recommend this account to anyone.

Great access to information and customer service was excellent. I found all the information I needed. Even chatted with customer service on additional information I couldn't verify myself.

Daniel was helpful and did a Fast reconciliation of duplicate charges for the last few months.

I would like to express my sincere appreciation for Richard's excellent customer service. Richard was extremely responsive, professional, and knowledgeable throughout the entire process. He answered my questions promptly, provided clear explanations, and handled everything with patience and efficiency. His dedication to helping customers and attention to detail made the experience smooth and stress-free. It is rare to receive such outstanding support, and I am truly grateful for his assistance. Thank you, Richard, for your exceptional service.

The request was understood and responded to in a timely manner. Great service and response. I would strongly recommend the service.

I did not realized I signed up for a subscription and when I made contact with the company, they immediately corrected the issue. Great customer service! Thank you for immediately rectifying my matter of concern.

I received a very quick response when I went and use the chat feature. Life chats are so much better than BOT chats. I can honestly say the assistant was very helpful very quick to answer and I cannot express how great of a job she did or he. It doesn’t really matter. They were awesome and they satisfied everything I needed and saved me a weekend of worry.

I had some payments issues and the agent Maria, who attend me, helped me with professionalism and resolved my concern. All the recurrent money was refund to the original payments and the process was quickly.

I realized I’d purchased a package that I did not want nor use more than once. Robert not only explained the reason for the charge, but he quickly assisted with closing my account and making sure I knew I would no longer be charged.

Be aware that the $1.00 initial fee will translate into a $20/month charge. Once this is realized, don't depend on the business to cancel your account when you respond to the notice; it ignored my email request after the first billing. I acknowledge I did not read the fine print, so that's my fault, and the 1st charge is the cost my gullibility. But the 2nd charge is brazen. You need to contact the business and get a cancellation receipt number. My advice would be to save that number as the entire business model is deceptive.

I had a frustrating experience overall due to being charged multiple times for records I ultimately didn’t even need, which was very disappointing. However, I do want to give credit where it’s due — the live chat representative I spoke with was extremely expedient, professional, and helpful in resolving the issue. My refund was processed immediately without any hassle. While I wish the billing problems had never happened in the first place, I appreciate the prompt customer service and quick resolution, which is why I’m giving 3 stars.

They solved the problem I needed help with incredibly quickly. The customer service was faster than I could have imagined, and I'm very satisfied with their service.

They was and issued and I was overcharged. They refunded all the charges when I addressed it with them. Very pleased with their customer service. Very easy and quick on chat. Seemed to be a live person helping me. Very refreshing.

CSR Ryan was amazing and assisted me with my needs in a matter of minutes. Great Job Ryan representing CourtRec.com. I would recommend Ryan and this service and will use it again as needed. Great job!

I was just testing this out. Site contains pretty straight to the point info and records that you can access quickly. More details than some other sites. Just watch out for the payment setup if you don't intend on having recurring charges. Easy to request services and also easy to cancel.

Problem solved quickly and efficiently. The customer service person managed to connect me to the account that was being charged and then closed the account to prevent further charges. I am very happy with the exchange and the customer service operator was experience and knowledgeable about how to solve these types of problems.

When I first used this service, it was for a one-time need. I did not realize I would be charged a monthly fee of $20, so I am not happy about that. However, it was very easy to cancel once I went online. I was able to request the cancellation through customer support chat, and they had it taken care of immediately. I appreciate the ease and efficiency of getting this cancelled.

Very quick response and took care of what I needed to be done. Super simple to deal with. Super nice, very direct. There was no hassles. Would recommend. Hope this helps everyone. It took 3 minutes.

This was very Professional and very helpful. I requested cancellation and refund due to signing up for the wrong court. I am really thankful for their prompt assistance. It is so helpful to be able to do this from the comfort of your own home.

User interface in the site is abysmal. Trying to use it from a smartphone is annoying and clunky. If you start a chat, the chat notification blocks the logout button. There's no clear way to close an account.

I only meant to get one report but I ending up signing up for a subscription and was charged about a $100 before I realized what was going on. They did cancel it when I contacted them and refunded me the last charge of $20. I would recommend the site, but with the warning to cancel if you don't want an on going sunscription.

The Customer Service of CourtRec left me satisfied with the service as well as its quality and atmosphere. It was swift, easy, and helpful. The person who helped me was patient and thoughtful. I appreciate the assistance that I was given for the issue I detailed to them.

Jerry was very helpful with my request on chat. I really appreciated his help and quick responses. This system helped me greatly as I really needed the information found here. This was my first time using this method, and I appreciate the entirety of its abilities.

CourtRec.Com provided a thorough history for me to provide to a potential employer. To have the confidence that my record was clear and available for this job interview was priceless. This report was accurate and provided me the confidence to show this employer that my record was clean was a game changer! This put me ahead of the other candidates and I got the job!!! Would recommend CourtRec.com to anyone job hunting today.... You Rock...

I purchased this service over a month ago to do a background check on somebody. Shortly after I thought I canceled my account and subscription, but I was mistaken. I was then charged again so I contacted Customer Service and explained the mishap. So within 5 minutes they handled it and fixed my issue. I got my refund and the account was closed. Great service and great customer service.

I didn't realize this was going to cost me as much as it did. I simply went into the chat box and they canceled my subscription no questions asked! It literally took less than 5 minutes. Appreciative to not get a huge runaround!

I previously had account that I thought was closed but I was charged again for your services. After speaking with associate I found that I indeed had two accounts. One which previously closed and another still open. She was fast and convenient with closing my issue

Online chat provided excellent and clear response to my questions and concerns. Very informative and helpful. The matter was quickly resolved and cancellation was expedited in a manner I was greatful for.

Great place to get the information you need for sure! The chat response time is amazingly quick as well as anything that might be an issue will be addressed quickly as well I got what I needed and was happy upon leaving!

Timothy was excellent, proficient and efficient! I will utilize your services in the future! It took only minutes to locate my account and handle my request, excellent! I would use this service again!

Although I did not like how CourtRec.com conducts its billing and how it processed its charges, I have to admit closing the account was very easy via a chat session with Samantha. She was very helpful and made the process easy.

I’ve had a great experience using CourtRec.com. The platform is straightforward and makes searching for documents quick and hassle-free. Everything is organized in a way that’s easy to understand, even if you’re not familiar with the process. What stood out most was how fast the results came back and how responsive their support team was when I had a question. Overall, it saved me time and made what could have been a frustrating process very simple. I would definitely recommend it to anyone needing quick and reliable document searches.

My experience was very fast and helpful; I greatly appreciate the fast work! Instructions were also very clear for me to understand and help guide me to my needs. I recommend this app with helping you look up records as it was very effective and useful.

Mary assisted quickly and respectfully. Refund was provided for an unexpected charge on credit card. Will read the fine print better next time! Thanks for making things easy. : )

Excellent service. Would recommend to friends. Steven solved my issue in minutes. Customer service is great. Worth the money. Thanks for all the efforts. Will definitely get the services again when needed.

I honestly don’t know who signed up for this account, but I did want to say I received my refund and the customer service was great. The representative was very helpful and made the process smooth. Thank you again for your help!

Steven was amazing and helped out perfectly. I didn’t understand why I was being charged a monthly fee but he explained and I no longer needed access and wanted to close account and asked if he could get me a refund, and he did.

THE AGENT WAS PROMPT AND VERY HELPFUL WITH MY REQUEST. Using the online chat, I was able to complete my simple request to cancel my account. I found using the CourtRec.com service very helpful in my research.

Ryan helped me with a refund due to all the multiple overcharges. He made what would and could have been a very stressful situation and solved all my issues with pure perfection. He did great and I have the great fortune of getting such a great personal experience.

Were very great. They assisted me the way I needed and I got all the information I needed from them. I recommend that anyone is looking for a background. Check to take a look at them. Everything worked out just fine. Everything came quick. Emails. Text. Whatever you want your PDF all that come into one package. I recommend anyone to try it out.

It was a simple process to sign up and the information was complete. However, I do wish it was easier to close an account through the website instead of having to go through customer service. In the future, I will likely not sign up for a service with reoccurring billing that is not very simple to stop.

Dona was a really nice person and find out what the problem was and right away fixed it. As long as you guys keep hiring people like Dona, everything is going to work out smoothly. She took her time and explain me and cancel everything.

Made it very easy to cancel my subscription. I didn’t have to wait long for a live agent to join, and they were very helpful throughout the process. They only needed my name and email to quickly look up my account. Thanks again for the great customer service!

Kevin was very helpful! I was told on your site that I was paying $1. Kevin told me I had been charged $20! He issues a refund very promptly at my request. Please change your site to be more honest. I entered a card that only had a $2 balance. Now I will be charged overage fees! That's not right! I am on a fixed income and cannot afford that! Thank you!

I asked to have the subscription closed, as I don't need it anymore. The chat assistant did it immediately, I then asked to cancel the pending charge in my account. They immediately refunded the charge with no hassles or questions.

I recently used CourtRec.com to locate specific court documents and was impressed by how quickly the nationwide search engine returned results. The platform made it very easy to find detailed information on case histories and public records that are usually difficult to track down. The interface is professional and straightforward, saving me a trip to the local courthouse. I also appreciated that their customer support was responsive when I had a question about my account. Highly recommend for anyone needing efficient access to legal records!

CourtRec provided me with the information I needed while researching why I was being subpoenaed as a witness. Ashely was a great help in closing my account after I no longer needed records research after the case was closed.

This was very easy to handle, and the service was 10 STARS! I manage customer service, and this is how it should be done. No hassles or fuss. Just listening to the customer and taking care of the matter.

Great service via chat. My issue was resolved quickly! I thought it was only a 1 time charge. I found out it was a monthly charge. I am trying to budget and had not used the service since 2025. I was taken care of immediately.

Had a question about a reoccurring charge. Found out that I was subscribed to a package deal. I asked him to cancel it, and they canceled it without any hassles. It was very much appreciated. Kudos to the helpdesk team.

Jerry was very helpful during the process of my wish to cancel the service. No hassle or sales pitch like other outfits. I hope you have more associates like him. Thank you very much for your services.

Pamela helped me with an issue I was having, and I couldn’t be more grateful for her assistance. She addressed all of my concerns quickly, efficiently, and with a high level of professionalism. She was patient, attentive, and made sure everything was fully resolved before ending our conversation. Her communication was clear, and she made the entire process smooth and stress-free. It’s rare to come across someone so helpful and dedicated to great customer service. Pamela was truly amazing, and I really appreciate her support.

I thought I was paying for a single search not monthly fee to use the site, when I discovered that I contacted you using the live chat and they were able to assist me in canceling and explanation. Thank you!

This service was expedient, and when I wanted to cancel the free trial, the chat bot helped me do that immediately and gave me a confirmation number to verify the cancellation. If I were looking for records in Oregon, this is a service I would consider having. Thanks for your professionalism and care....

It was fast and easy, my issue was resolved within minutes. The agent that helped me with my account was fast and professional. I didn't even know that I had an account with you, and he made sure to refund me.

I was getting a recurring fee for $20 a month, and Stephanie was awesome with helping me get the problem fixed. It was a good experience and I was refunded the money that was deducted from my account.

I was surprised to see a charge from this site & I reached out. She was very helpful & helped me with my issues. Also refunded the unauthorized charges I was unaware of and issued the months of charges.

The customer service rep was great. Handled things so quickly!! I didn't realize that Courtrec was a subscription based program. Definitely don't like that so I cancelled. Never did find what I needed to. But the customer service rep was able to cancel my subscription fast and I appreciate that!

I accessed chat feature to cancel a subscription that I was unaware I made when I downloaded a record directed me to by my attorney (I thought I was just paying for one record). This cancellation was easy and no hassle. Thanks. Four stars because the site I originally accessed was not clear that this was a monthly fee.

The customer support team was super helpful and really fast at doing it. I really appreciate their hard work and how easy they were at helping because other places would be a hassle. I would very much recommend them to anyone.

Pamela was incredibly helpful and professional throughout the entire process. She quickly understood my concern about unauthorized charges, clearly explained the situation, and resolved it efficiently by closing my account and issuing a refund. I really appreciated her patience, transparency, and prompt assistance. Excellent customer service—thank you!

I was able to close my account pretty easily, which made the whole process smooth and hassle-free. Since I didn’t end up using it as much as I originally expected, I appreciated how straightforward it was to cancel without running into unnecessary complications. Overall, a simple and efficient experience.

Ronald from the online chat did an awesome job helping resolve my issues...He was very courteous and knowledgeable on my situation and handled it perfectly. Please let him know he did a great job. Thank You Ronald.

I got help from Russell and he was absolutely amazing. The problem that I needed situated he helped fix me with so much speed. I didn’t have to worry and I saw all the email confirmation come in so quickly. So grateful for him.

This person was quick to respond and clear. At one point even knew what I was going to ask. Very impressed. Fast and easy help/service. Excellent service. That's as detailed as I can get. This is as detailed as I can get. Good Lord.

Good tec support, good answers and solved issue, fast answer, comprehensive....good attention. Fast, quick, resolved issue....

Was looking for a specific legal doc. Signed up for a monthly service without realizing it. Started a “chat” with Debra and she took care of closing the account. She was quick and helpful. Not much more details than that, hopefully it’s a long enough review now??

I needed my account close and reoccurring billing to stop. Nicolas was fast and efficient, had a confirmation it was closed with in minutes of my request. I would definitely recommend this service if you need documents for the courts. Thanks.

The representative was very nice and handled my problem very quickly. I'm very thankful. I would definitely use this service in the future. It is a very good company. I wanted to cancel my account and everything went by very fast

The live chat person was able to cancel my subscription within minutes. I cancelled last year and was still getting charged. I reached out through live chat and I was told it’s now cancelled. It was a pleasant experience.

Excellent experience a day, customer service rep was very knowledgeable and was able to get my issues and problems resolved immediately with complete knowledge of the situation. I greatly appreciate all the hard work and efforts, thank you.

Kind of an expensive app, but I liked it. It worked for me. Very fast and responsive support team when I reached back for help on the app and to also cancel, but they made it stupid, easy and fast!!

Very helpful, got what I needed quickly. Came to get information on a specific person, then was able to just look up anyone I knew. It was very interesting on what you can find on here. When I was ready to cancel account, that was very simple.

Customer service was a great help. The website not so much as it did not provide me with the info I needed and did not make it clear that a reoccurring charge would happen monthly. This needs to made more clear.

Samantha was able to solve my problem very fast and efficiently. I had charges on my account that I did not initiate and she took care of the issue immediately and issued a refund. She was professional and very polite and did not waste time.

After learning I had errantly been enrolled in a membership. The customer service team was quick to correct the error. Fast and easy. Of course, this engagement would not have happened but for a somewhat sneaky recurring charge utilized by this company.

I got onto the live chat and I had one of your representatives was line in seconds. I asked them to cancel my subscription. It was completed immediately. No questions asked. I appreciate that my request was completed so quickly.

Great customer service. Took care of all charges. I messaged customer service and all charges were reversed. $30.95. Thank you for reversing the charges. No need to go through my bank to dispute the charges, will recommend to my friends to use this service. Thank you again.

I had a really good experience with live chat agent Peter. He listened to my concerns and worked to fix the issues I complained about in a timely manner. A previous agent had disappointed me by not resolving the issue.

Thomas was very helpful and resolved my issue quickly. He was able to access my account quickly and efficiently. And was able to close my account and get me a refund. I am 70 years old and left my account open longer than intended. And he respectfully took care of the problem.

Today I was helped by Peter who did an excellent job, diffusing my anger and frustration with the charge that was charged to my card. He handled it in a professional end, very quick manner. He's an acid to your support team.It definitely deserves a raise. I ended the chat today, feeling relieved that he was the person who helped me and I was able to get all of my issues Ironed out. 5 stars for Peter!

Excellent customer service from Peter!! Thank you for assisting with my questions, it’s much appreciated. Thank you again for your time and expertise. I would highly recommend. Easy to contact and resolve any questions.

I used this account for research purposes and I paid the fee. I didn't know it would be ongoing fee each month, I reached out to the CSR on chat, I was issued a refund and account was closed no further action required. Excellent customer service.

This felt like a scam, I do not remember setting this up, perhaps I did. But I’m glad they refunded me. Asking for the refund was easy. I was able to give them my information. They did need and got a 3 month refund.

Samantha was excellent helping me out! Had a wonderful experience with her. I would certainly recommend your organization to anyone needing your services. Excellent employees like Samantha are extremely valuable to an organization.

Thank you Scott for your excellent Customer Service today. I was able to utilize the service for its intended purpose and I closed my account today. If you are looking for court records, I highly recommend this site.

After purchasing my records I canceled the services. I appreciate the ease of canceling the services by text. The representative assisting was polite and prompt in addressing my request. The cancelation was easy. This was great.

I communicated with Patricia via live chat and requested that my account be canceled as I no longer needed it. She quickly retrieved my account and, within seconds, messaged me that my request had been completed and included the confirmation number for the action. The process was quick, and Patricia was efficient. Thank you!

I used the services for my own records and I received them promptly. Although the service had me subscribed for a whole year by accident and asked for a refund. The refund was immediately honored and was delivered with an email and text confirmation. This was good customer service at work.

I thought Courtrec.com was a one-time fee. I was unaware (probably my fault) there would be monthly charges. I appreciate the help in closing my account. If it was something I would use regularly, I would absolutely choose courtrec.com for the ease of it all.

Great, unless under pressure and not paying full attention to the charges that will be processed for the future. This happened to me and the live Agent was happy to assist me in understanding the charges and having the appropriate credit to my account.

I only wanted to use the service one time, but wound up being charged for the continued subscription. I used the chat service and was able to get the subscription canceled and a refund applied. Whomever Maria is, she did a quick and excellent job.

Some of the charges were confusing and when I explained to the Steven that I ordered one thing, and got charged multiple charges, he immediately looked into it, He explained each charge, and when I explained to him why that was not what I purchased, he immediately refunded...

I was checking if the court system ever created the initial transcript of a trial that put me in over $100,000 in debt when I was found NG by self defense. I'm 60, so there's no bright picture in sight financially after that abuse of the judicial system.

The customer service agent was able to assist me on a question regarding an unexpected charge to my debit card. They quickly found I had inadvertently signed up for a report package that I did not recall doing. They were able to locate this information and close the account. The problem and it’s been rectified.

Great customer service. Prompt and polite. No problems at all. I was able to cancel my account without any issues. The customer service team is phenomenal and really willing to help solve any issue. Thank you for your help.

I was being charged for records until I received assistance from Cust rep Jeremy. He was efficient, clear and fast. He clarified my charges and helped me to close my account to prevent further charges.

I asked to be unsubscribed, and Gary was able to do that for me within seconds. He was very helpful and pleasant to work with. 10 out of 10 would recommend to a friend!

Pamela was so very helpful in assisting with closing my account. Greatly appreciated her assistance. Would highly recommend her as part of the support team. Thank you again for your assistance in closing my account out.

With this service, I was able to find the information I needed. I could not have been able to take care of some of the issues I was having. Steven on the chat was very helpful in processing my concern.

Peter from Chat Customer Support was very helpful, he listened and fixed my issue without any hesitation! Chat is different because you’re not speaking to someone over the phone, but Peter came across understanding and quick with responses. Amazing customer care, thank you so much!!

Great site for information and great customer service. Found everything I needed and support staff was fast at helping. Highly recommend and will use again if needed. Thank you.

I didn't realize that I had subscribed to CourtRec.com. I thought it was just a one time charge until I saw my bank statement. I was able to close my account with no problems. It was very quick and painless.

Somehow I made a purchase through y’all accidentally! I received excellent customer service with my issue today! He was very prompt and willing to help in anyway! Not to mention the issue was resolved! Thanks again.

Fast and helpful information. Great technical support. It is nice to see accurate and clear information at your finger tips. Records reflect important information that helps you monitor what others might see.

Repeatedly charged $20.00 every two weeks since Jan 2026, attempted to close account several times since the multiple charges started. There have also been several $5.00 and a $7.00 charge. To date, fraudulent charges are at $168.00; and reimbursed one of the $20.00 charges. Contacted my bank about the fraudulent charges in January, they declined to wipe the charges or pursue it further at that time.

It appears that your rep resolved my issue quickly. I am truly upset that the charge was placed on my account. The rep stated I would not be charged. I hope this truly does occur. I felt really stupid to not think that something like this wouldn't happen on your website. I appreciate the rep's assistance. TY.

The customer support agent - Samantha has been extremely helpful and I want to thank them for their help. I was very stressed after realizing that I have been charged unnecessarily, but they completely took the stress away and helped so quickly. Excellent work and I wish them all the luck.

I was getting charged for a subscription I didn’t even use or signed up for. After reaching out to cancel and for refund he responded quick & I'm satisfied to have been treated with such care. I was in stress just thinking about it and he didn't hesitate to help and fix the issue ASAP. Wish everyone was as good as them.

I was able to cancel my account using the chat live window, took me less than 2 minutes. I was very happy how quick everything was, futuristically speaking I would suggest adding that option for users on a settings area.

An elderly friend of mine asked for my help in getting a copy of the police report for an automobile accident in which she had been involved. I was simply trying to help her, and I was quite certain that I had accessed the Bexar County TX records office where her record would have been maintained. I'm usually very careful to avoid scams, but somehow I guess I ended up on your site.

I needed to have my account closed, so that I wouldn’t continue to have money pulled from my account. It was immediately resolved, to which I am very grateful! I appreciate the online chat assistance. It was easy and took less than a minute.

I discovered a mix up on the account, all on our side, and the agent I spoke with resolved an unusually strange problem quickly and efficiently. Her work is Very much appreciated and I am happy to recommend her.

I was unaware that I was being changed a subscription for this service. When it was noticed in my bank account, I reached out through chat. Ashlie, the person I spoke with was very helpful and responsive and was able to close the account and issue a refund.

My person helped me quickly and professionally. She was able to find my account with ease. She provided me with a confirmation number and asked if I had any more questions. I did not have anymore questions. She did everything I needed.

My issue was handled when I thought I was going to have to fight for help but instead the assistance was quick and efficient. GREAT AND FAST!!!! Needed a refund and was offered it quickly with no argument

I forgot I signed up for Courtrec and saw that I was getting a charge on credit. I chatted with Helen and asked for monthly charge to stop. Helen reviewed my file and confirmed that I wanted to end my monthly charge. I indicated yes, no pressures and Helen took care of it right away. Good service

I noticed unauthorized charges to my credit card from the CourtRec.com site and contacted Sarah via a virtual chat on the site to dispute the charges. Sarah assisted me quickly and was able to close the unauthorized account and issue a refund for the unauthorized charges. The whole virtual chat only took a matter of minutes to have the issue completely resolved.

Mary was super helpful and super fast! I didn't realize I had a membership and kept getting monthly charges. I tried canceling my account on my own but could not do it. I got on the chat and it was done within 10 minutes! Thank y'all for helping me!

My customer service rep was great in helping me with understanding my billing question. She took care of my needs and were very helpful and caring. She was very clear in her communications. Great Job.

My chat representative Kimberly was fast efficient and I appreciated the help. I was honestly shocked how easy it was and how fast she helped me. That was easy. If I needed something again I’ll probably go through them again because they are fast and easy with the help they give.

I am pleased with the assistance I received today. The specialist went above and beyond to provide me with the information I needed. This is the type of customer service I love receiving. I could not locate court information, and a specialist was located for me, and an email was received right away.

My understanding when purchasing the report was $1.00 would be charged to my credit credit. I was not aware that I would be charged $9.95 for a package and $7.00 for a PDF was not clear as I would have not purchased it. What I do like about the experience is that I was able to communicate to customer support- Ryan in a live chat and he explained my charges and my account was closed immediately upon my request.

I needed to cancel my subscription since I got what I was looking for and I was expecting to have to give a very long explanation as to why I was canceling and then have someone try to talk me out of it. But this was so quick and easy. I even have time to leave a review. As far as the report I received, I have not had a chance to look thru it in detail yet but it looks pretty thorough. Thank you for the easy, painless service.

The chat help was amazing from Ronald. The site is easy to navigate and simple to find most of the public courtroom records that you may need. When I needed to cancel my subscription, the chat associate was extremely helpful and timely.

I was really surprised! I just typed in on my AI & it gave me this website! Even tho it charged me another price I was able to contact & chat with an online customer service agent. It was fast & quick! And was told I would receive my refund back! Baton Rouge Louisiana has really stepped up they game! Just wish I could afford to get my driver's license reinstated! I really need a new car!

Samantha was very helpful and quick to respond. The process was easy. She did a really good job and I appreciate it. There was zero wait time and all my questions were answered and she handled the issue and closed my account.

I was trying to cancel my appointment or my account and I wasn’t able to figure out how to do it so I went to your support and the person there helped me get my account canceled and took a little time. Very polite. Thank you for everything you’ve done.

The customer service was amazing, expedient, polite and kind. I would recommend their service if you need to find information. If you have questions or concerns they will take care of you. The price for a subscription is affordable and moderate.

I had an issue with a charge on my credit card and your assistant took care of everything quickly with no issues. I used your service a while back to get a report on my daughter. I thought I paid a one time fee for the report. I don't remember but I got charged weeks later. Great customer service. I believe her name was Carol. Thanks again.

Chat support was excellent. I was receiving texts stating that I was still being charged even though I had closed the account. The chat assistant was able to locate other accounts that I wasn't aware of and closed them!

I was able to find what I was looking for and was able to quickly close my account so I would not get billed any additional fees. Was and quick and easy experience and would use again in the future. The information provided was thorough and accessed quickly.

The report was very detailed and available when needed. When I needed to cancel my account, Donna was amazing and helped right away. Will recommend in the future to friends and family and may use again myself in the future.

Was not what I was expecting, did not get the information I needed but they refunded me for my dissatisfaction immediately which is very satisfying to know they aren't out to take your money if you aren't happy with the services.

Support was very helpful with sending receipts I required for work. I also needed to close my account for the time being. Susan was able to quickly send me emails and answers to all of my questions with hesitation. I will utilize COURTREC.com in the future when needed. I recommend COURTREC.com to everyone.

This may be short but it's the best I can do this morning. Paul did an excellent and efficient job handling my request. I called to inquire about a charge to my checking account from the website. He knew what to do.

Information was mostly accurate and quick to receive. Customer service was very helpful with any problems or questions I had and they were quick as well. If I need to use this site again I will definitely return.

I was being charged every month when the service was not needed. The representative was able to refund any unnecessary charges and fix the account. Thank you for fixing the account. The service was fast and easy.

The chat agent did a great job helping me and getting my account closed. I needed my account closed and he was able to close it so that I could stop getting charged.

I had a really positive experience with CourtRec.com, especially when it came to the cancellation process. Often, canceling a service can be frustrating, time-consuming, or unclear, but that was not the case here at all. The steps were straightforward, clearly explained, and easy to follow. I didn’t have to jump through unnecessary hoops or deal with multiple back-and-forth emails.

Excellent customer service in canceling my account. Shirley was attentive and polite. I will recommend this to those who are interested. Thank again for your help in resolving my issue. I was able to identify and cancel my account, since no longer requiring it.

I contacted Courtrec regarding a charge for a service I did not use, and they were incredibly professional. They processed my refund immediately without any hassle. It is rare to find such an honest company these days. I highly recommend their services for their integrity and great customer support

Quick and easy to cancel the service. I was being charged, and I asked to cancel, and they cancelled immediately. They were quick to respond and the assist me. I was not able to use the report, but it was easy and convenient.

Needed to use this service on short notice and I was afraid it was going to be a hassle but it turned out to be fast, easy and the customer service agent was helpful. Would definitely use this service again. Would also recommend to friends.

The process to cancel my account was extremely easy and straightforward. The team was very helpful, responsive, and clear in their communication throughout the entire process. I really appreciated how smooth and hassle-free the experience was. Thank you again for your help!

The site provided useful and detailed information, but beware of the recurring charges. There is no feature on the site where you can manage your account, and you must contact customer service to cancel.

Fantastic customer service! I didn't realize my initial purchase enrolled me in a monthly subscription. When I reached out to support, they resolved the issue in minutes—canceling the account immediately and issuing a full refund for the charges I didn't mean to make. No jumping through hoops, no arguing. Highly recommend them just based on how honestly they treat their customers!

Virginia was very knowledgeable and highly responsive. She resolved my issue and answered questions about the timeline. If there is any concern, I would recommend contacting them first and giving an opportunity to resolve. I was so stressed out and worried. Now I feel much better at the moment. There are still great customer agents in the world, Virginia is awesome. Thanks again.

I ended up not needing this service, but I forgot about it months later. The live chat agent quickly cancelled my account and refunded me 3 months subscription payments right away. I was impressed.

Matthew was great. He helped me quickly & efficiently. I appreciated his help. I used this service once & you proceeded to charge me for a couple of months.

I was helped very very fast. I got answers really quick and a resolved case in the same conversation. The efficiency of the person who helped me was above and beyond, and I absolutely recommend this website for anything related on finding someone.

My experience with CourtRec.com is different than other folks. They may be a legitimate business but I feel like I have been scammed. I used it once for supposedly a dollar and have been charged $9.95 again and again even after cancelling my account. Multiple times per month! They charged me yet again today, hence the review. I would not recommend that you use this company unless you like never-ending charges on your credit card.

COURTREC.COM IS A COMPETE & TOTAL SCAM - DO NOT FALL FOR A TEXT SAYING YOU HAVE A OVERDUE TRAFFIC TICKET then to pay on their site!! You will be charged repeatedly.

I reached out to customer service as I did not remember signing up for an account. They were very helpful and very fast and efficient in canceling 250% of the world's largest fluctuating fluctuations, are aware the membership.

I will say that I was refunded immediately, and the person I spoke with was helpful. I just don't like being signed up for a subscription without my knowledge.

I inquired about a $20 unauthorized renewal for refund and closed my account. The live chat customer service initiated a refund immediately and closed my account. I inquired only at one time and did not realized that it has auto renewal on that time until I saw a charge in my card.

I didn't realize I had signed up for a monthly fee with Courtrec.com. Once I made them aware of this, they reversed the charge immediately. This is what I call excellent customer service. Thank You Courtrec.com.

Everything was great. I got what I needed. Response was fast and accurate. Everything was great. Searching was on point. Results were a little confusing but in time was easier to understand.

I worked with Mary today on a cancellation of a subscription that I did not authorize. I requested a cancellation & a refund to my account. She was so efficient & friendly. She resolved my issue & refunded my account quickly without hesitation. Excellent customer service. Thank you. Mary was a great customer service agent which is very hard to come by these days.

I was erroneously charged for two upsell items and contacted customer service through the chat option. Mary was so nice and easy to work with. She was able to refund those two charges very easily. I appreciate your help as most customer services won’t let you do this through the chat. Made the experience so efficient and less stressful.

I needed to run a search on myself and I forgot to cancel my account. They sent me a reminder letting me know the account was active and when I requested to close it Anthony made the process simple and quick. The next time I need a background check you will be my go to!

I was able to look up information fast and it was quick probably the best site to look for background checks. The help I also received was amazing as well. I had a guy help me on live chat name Tim, he was also fast and straight to the point.

Amazing customer service with quick response and if they are unable to provide something they will try and assist with the resources where to locate as they did for me. I appreciate the Amazing customer service I got.

George was very helpful in closing my account. I had initially opened because I was looking for only one document. I then couldn't figure out how to close the account. I tried email and checked my spam folder but wasn't able to do it on my own. Within minutes, George was able to close my account and give me a confirmation number.

I needed my account closed. The chat person who assisted me was positive, quick and thorough in closing the account. Great person to deal with! Great assistance! There was no wait time in having the chat person attend to my text.

Carol, instantly resolved my issue. Instantly found my account and got the records straight. Let me know why money was being taken out and got my money back. Very much recommended. She was very professional and was the most helpful and very fast.

Received a notice that my account was charged today for a service that I had requested cancelled 3 weeks ago. They removed the charge and gave me a credit and closed my account. They provided great service.

I was being charge a reoccurring fee and wanted to stop. I also asked for the last two charges to be refunded. Since I hadn't used the service, I was refunded the charge. This was all done in a short amount of time. THANK YOU.

I needed the latest information on a relative’s legal issues, and Courtrec.com was able to provide me with the information almost immediately. Kept the service for a couple of months more than I needed to…just in case. Then I got ready to close the account, I went to chat and Patricia helped me immediately. I wish more businesses were geared more like Courtrec.com…to help and assist the customer. I thank them for all their help!

Linda was very helpful and she took her time to make sure she assisted me. Linda was very helpful and she took her time to make sure she assisted me in the right was. Very patient too and I am satisfied with the support

Angela was incredibly helpful, responsive, and prompt throughout the entire process. She took the time to understand my request clearly and ensured everything was handled efficiently and with great attention to detail. I truly appreciate her support, professionalism, and willingness to go above and beyond to assist me.

Too much inaccurate information. It wasn’t current. Too many misspelled names. Too many numbers not associated to personal information. False emails. A bunch of information that didn’t make sense. I would not recommend. Too many addresses that all ran together some not even correct.

I thought it was great at first. I received the wrong report I asked for. I was just charged for something I didn't ask for. Thanks to Richard for canceling for me. He gets 5 stars. But overall I would give 3 stars to the website.

David in customer service was more than helpful today. He was fast and was able to help me receive the outcome I was looking for. Kind, courteous, resolved my issue. He was able to provide a refund as I had hoped.

I want to thank Linda from chat response. On March 17, 2026, she helped me quickly and resolved my issue of canceling my account due to withdrawals from my bank account. She provided information needed and responded in a timely manner. I appreciate her efforts!

The representative was wonderful and did a great job. I very much appreciate it. I don’t always have the greatest experiences with other companies. This this experience was very much appreciated and very out of the ordinary when it comes to customer service.

Straight scam. Did only a background check. Took 31$ out of my bank account daily for 4 days thinking it wouldn't be noticed. Do not use. Does not give any court records. Just a very limited background check.

The report I bought was very helpful. I would use CourtRec again in the future. There was a billing mixup, but Timothy was able to straighten it out right away via chat, which was greatly appreciated!