Xfinity Internet Reviews

My installation was very long. I could not understand why it took so long to hook up everything because I already had cable with the same provider and was shocked at the installation price. On the other hand, the customer service is very good. I had a problem a few weeks ago and customer service was very patient walking me through things. Customer service rep was very helpful and stayed with me on the phone until the problem was fixed. Highly satisfied. My server is reliable most of the time and the internet speed is very good. The only time I have issues with speed is during the late afternoon between 4 and 6 pm eastern standard time, it gets slow but most of the time my experience is very efficient and easy.

Comcast's reliability is pretty comparable. It doesn't go out often, but when it does, it's usually back up in no time. All I usually do is unplug to router for about thirty seconds, plug it back in and it seems to be back to normal! When we got it installed 10 months ago, the technician was EXTREMELY friendly. He was polite and knowledgeable about the product. I've always heard they have really bad customer service, but we've rarely ever had to call them. And when we did they were nice and helpful. This is the only provider for our rural area but I don't have a problem with the speed though it also depends on how many devices are hooked up.

Good customer service and technician support. Very rare outages and if there are any, then it is usually back up within a small amount of time. Installing it is very easy to do yourself. If you need a technician to do it, they are very knowledgeable and will not only do it for you but show you the steps. Customer service is very polite and easy to contact. They are usually very quick to get issues resolved. If not, they will escalate it to higher where it can be resolved. Very consistent speed and on par with most of the other services out there. Easy to do practically any task on the web that you need and then some.

The tech people was there on time, which was a nice surprise since I hate waiting. They were very clean and tidy too, installed everything really fast, and very professional. Customer support is there for you 24/7, very helpful and responsive, regardless of if it's a tiny problem or a major issue. Very nice people, very clear with their instructions, always eager to listen and help. 100% responsive, and almost no waiting time. Comcast has very reliable, really stable connection with very rare drops that are fixed quickly. Solid 50 Mbytes down, and up to 5 Mbytes up, very worth its price. I can watch Twitch and my husband can be downloading something while watching Netflix and it won't stutter at all.

Comcast were here at the stated time and performed a clean and efficient installation. They did not leave a mess and cleaned up after they were finished. There have been a few outages over the years but none that were extreme. I have not had to have Comcast come out for any problems but when I have to call they always make me go through the very basics of troubleshooting even after I have tried the usual steps. Their service is consistent and speeds are decent. We pay $79 per month for 25 Mbps download and 6 Mbps upload. I work from home full time and don't have issues sending large attachments.

Xfinity has always been reliable. Every time I've had a problem Xfinity has always a promo with a solution. Installation was simple and less expensive than other companies. I received a promotion for free installation so that's great and the service men were also promo and very courteous when installing my cable. The best customer service! Every time I call about anything they are always so nice and helpful. I had a problem with my cable not working, and they explained how to fix the problem over the phone so I didn't pay any extra fees! They also fixed issues over the phone that I'd had with my TV before in under 5 minutes. The speed of the connection from Xfinity is also amazing. I have blazing fast internet which with 4 kids who love to play on their tablets, is a must!

It is expensive but I really like using Comcast because their internet is of really good quality and I am willing to pay the price for it. But the internet speed could be faster. Their customer service people are sometime rude but for the most part they are nice and helpful.

Past internet providers have not been nearly as reliable as Comcast has been for me. The frequent times the internet has been down it has been caused by an outside source that Comcast has no control over. When Comcast first came into our area my family was experiencing numerous problems due to old wiring the previous company had refused to replace. After making Comcast aware of the problem they were quick to replace the old wiring both inside and outside our home. I've had very little experience with Comcast's customer service, which I consider a good thing as I was constantly on the phone with our old service provider due to numerous problems. After having our old wiring replaced, our internet speed was increased to a point that was amazing compared to our previous internet service.

Easy to connect to and able to talk to real person, customer service representative was knowledgeable, friendly and very helpful. Didn't try to push more features on me unless I asked for them. Fast and efficient installation, representative was on time, friendly and professional. Excellent at explaining features and options that I had and more options that were available to be should I want them. Quality service, reliable with very few outages and fast speed for downloads and streaming. Available for multiple devices at the same time without slowing down access for any of the devices. The speed is all you need to do what you want, download speed is great, excellent streaming on video and music. Consistent speed, no buffering no matter the size of the files or video. Great for downloading games to gaming consoles and for playing games online.

My internet service has been on and ready for me to use whenever I need it. I never have to reset my modem nor do I experience any unexpected outages. The speed/connect is great too. My installation was a little tricky, I had received a self-installation kit and I had trouble with installing it. I eventually had to get a tech to come and set up my service. I haven't had any problems since then. I know that there are faster speeds around, but I'm ok with the internet speed I have... No issues with me. I am completely satisfied with Customer Service, I have never had a bad experience with them. The operators over the phone and the technicians that have come to my house... they must have a good training program because I always have great service.

The Comcast installers showed up at the time appointed. They were friendly, helpful and answered all my questions about the dvr box and how it worked. They got the job done fast and didn't leave any mess But their internet service slows way down when trying to watch Netflix, Amazon Prime or Hulu between 6 am to 10 pm. It keeps stopping or rebooting, last hours and it slows way down. Also, I call once about a bill but was on hold for over 45 min and the service rep was rude and did not want to fix the issue. When they finally found it was their mistake, it took 4 months and 2 more call to get my money back.

It has been several years since I have had internet service installed. The gentleman that installed it was very knowledgeable and quick and I didn't have to wait too long for them to come and install it. Customer service is always right on point too. The staff seems very knowledgeable and willing to help you work through problems. I never hesitate to call when I need help and they've always resolved my issues in a timely manner.

They're wonderful and the person showing up to install was on time, very polite and wore his booties. He took the time to answer any questions I had as well as setting up all my TV remotes to work on the TVs. And anytime I had to call the person who helped me was always polite and helpful. I have never reached someone who was rude or was unable to assist me. Also, the service I got was super fast, easy to use and very reliable. I now have another company and it's horrible. I wish I was in an area with Xfinity. I miss the service they provide. They have the fastest internet available and people who can choose Xfinity are so incredibly lucky and many don't even know it. Try being somewhere that has only one company and for it to be an older slower style of internet.

If I want internet in my complex, it has to be Xfinity. There's an "Xfinity" rep for my complex who was trying to charge me $20 more a month than advertised online, wanted my Social Security number, and a $200 dollar deposit. When I told him absolutely not and was going to just order my service online, he then tried to blacklist me from Comcast so that I received a letter saying I had a bad credit score and that Comcast would not provide me with internet services. My credit score is over 740... the guy is just a jerk. Anyway, I had fortunately already bought my services online for a special internet price of $29.99 a month for 25 Mbps. Within one day, my internet was crawling.

In Florida cable reliability is a challenge, but overall I've been satisfied with Xfinity even in bad weather and heavy rain. The installation of the Xfinity box and system was very easy and was done without a lot of hassle. The workman, however, said he was an independent contractor hired by Comcast to do the install and that bothered me. Don't we pay them enough to have on-staff installers? Plus, what I don't find to be reliable is the customer service. Comcast has absolutely the worst in-person centers and representatives over the phone. I am always surprised that after years of complaints this company has not been able to address the important part of their business. But Xfinity is extremely fast and I haven't had any issues with internet, although one of the Members in my house mentioned that they have difficulty with online gaming.

I wanted to install the product myself which they give you the option of doing. A technician ended up coming out and he was on time. He installed my service pretty quickly and even recommended that I get an extender to expand my wifi range. However, customer service needs some work. I had an issue with my billing once and I ended up talking to five different people who each had a different take on my problem. Communication within customer service is beyond terrible. Nevertheless, the speed is super fast! The service allows me to stream seamlessly as well as get to websites that I need to get to with no problem at all and I also get access to the Xfinity site with a lot of my favorite shows and movies. I also got the option of using my own modem as well which saved me money. I just wish the product itself had more range to get to all products that I connect online within my home.

Comcast offers great Wifi and it's reliable in so many ways. It does not take long to load when using wifi or cable like other services. I get to watch whatever I want on TV and if there's a problem then they have good customer service to get what you need fix. They even offer free wifi for an hour for people to see how they work. When I needed help on the phone, they were nice but it took a long time for them to get it right. They have very sweet people who help you with what you need. Customer service is excellent. They make sure their customers are pleased with their products.

My internet started out fast, but the past few months I have been having issues. The internet would either be really slow or it would not connect at all. The customer service is always very helpful and kind. They are very reliable when calling and assisting with any issues. They are knowledgeable about any update, issues, and ways they can help. I also appreciate when they add some extra movie perks. It's just frustrating when you have to keep calling customer service and there is an automated recording. The technician was very knowledgeable and incredibly helpful. They were also very timely and helpful with installing the systems! Highly recommend Comcast for their technicians and technical support.

Comcast has high speed internet which hardly ever has an outage. It's great for laptops and smartphones. I don't really have much that my internet service has to work with, but what I do have connects quickly and I'm able to go where I need to, without it taking forever to load a page, application, etc. Moreover, once I received the equipment it really took no time to set it up. I've only had a problem twice in my 4 years of having this service. The only problem is having to actually unplug the modem/WiFi to reset. Customer service representatives always take their time getting the information I need and always tries to assist you should you have a question about anything. They've removed charges that were erroneous, and have always acted like they cared to make sure my problem was definitely solved before disconnect.

The boxes are easily installed unlike some companies so that's a plus but their devices seem to have lots of problems I had to trade in mine several times. Xfinity definitely has some quick speed but there's some refreshing as you would expect from any service provider but speed is one aspect I was happy with. It is definitely reliable service but they are not good in the customer service department at all. They don't care much about their customers and that's what we rely on. They are rude and don't know how to help us or even understand us when we call.

My internet speed is fantastic. I never have a problem loading pages and my computer never freezes. I can download things faster than I ever could in the past. I can watch all my favorite tv shows and movies. I'm just thrilled at the amount of money I've saved compared to other services. I always enjoy coming home to my living room now. The installation was quick and easy. They didn't destroy anything and were very polite and courteous. Nothing was done the wrong way, and I didn't have to call them back which was great. Whenever I had problems, which were rare, they always got them cleared up right away. It's very quick and with no hassle at all. I'm very pleased with my service.

The installation was scheduled at a certain time and wasn't performed Until later that evening Which of the technician found it was a bother to move or remove some Older wiring Two of the televisions When I hooked up right. And I had to wait 3 days Another technician to come out in Fix and repair. But the first technician should have done when he first got here but all & all it work out. The customer service representative and the two of talked to before that Was basically concerned with my issues, With my service or the lack of service that was provided to me During the installation. They took care of the Issue in a timely manner. With some over the phone Instructions that was easy to perform And checked and rechecked until the problem was solved. It was hassle-free.

Reliability of my high speed network connection is extremely good and rarely it ever goes out. About the only time there is an interruption in service would be when the electricity is out and of course that disrupts everything. I pay for the 105 high speed internet and 90% of the time that is the speed that I have. There is slowdown on holidays and during nights like presidential debates. The Slowdown is serious enough to interfere with streaming video.

Installation wasn't too hard. You follow the books to hook up your boxes. If you need help, all you have to do is call and they will walk you through it. Customer service is great and they are in 24 hrs. I can always rely on them. If I am having issues, they are gladly to help and they always try to resolve your issue for you. The speed is pretty fast as well. Only time it goes slow is when they are working on the lines near my house or if there is a bad storm. It's the fastest provider and I would definitely recommend them to a friend.

The internet service is very reliable and consistent. It is very seldom down and when it is down, it is usually for a very short period of time. Upload speeds are fast as well. And speed levels are as advertised. It is rare that I have to wait any amount of time for web pages to load up. When they are slow, it is usually more related to my computer itself and not internet speed. And the installation was very quick and easy and occurred in the amount of time stated. The representative was knowledgeable and personable. Also, customer service is wonderful. The agents are knowledgeable when resolving issues and they are very polite and friendly and make you feel like you aren't just a number.

Internet has high speed and I haven't had any interruptions. Brand new to the service. I can hook up & run all my phones, tablets, computers at the same time with no interference. Also I have WiFi on the road, live stream tv, videos. Company working just fine. Clear pictures and I got exactly what was told I would get. Customer service was also great. She was direct & helpful and helped me pick the best affordable package for myself & family even though I didn't get what I supposed to get but it was corrected in a timely manner. However, they was late during the installation. The service man took all day. He used his phone for private calls. Wrong equipment installed & wire job in one of the rooms was loose.

I've had it for 2 years, used it every day and had no problems with it. The installer was a very quick worker. He knew what he was doing, and answered all our questions we needed to know. It worked better than another provider. We lived in a bad spot and had bad weather but still got good service.The customer service reps are always friendly and answered our questions as we needed.

My installation was done quick in a day and even set up for me. Helpful advice given and after installation makes me want recommend Comcast to family and friends. Comcast has excellent service and signal. Internet speed is great, you can watch live streaming and package available for you choose from. Very fast, no buffering, no waiting for signal get in. It has low payment than AT&T and is worth your money. They also have helpful customer service who have easy understanding of technology and ready to served you. One phone call and they be here if any trouble at all. Always friendly and have great advice.

The installation went smooth. The man who put it in was very kind and strong, was not scary and also helped walk me through everything I need to know so really overall it was a great experience. Customer service is the greatest. They are always on time and have always fullest prepared me, very polite and had a huge smile, very cooperative and nice. Help desk answers phone call right away and is always friendly and upfront with good answer to rely on. Internet speed was nice and fast, always up to par and could play all day everyday. I like to use bad websites and they load up perfectly. Also I like to run fast and things are loaded in no time when I go to download videos and projects. However, not good during thunderstorms. All you have to do is wait until it's over then you could start again.

The installers came at the time they scheduled and were professional and courteous. The installation was quick and unobtrusive. They made sure all my questions were answered before they left. When our trial period was over and our prices went back up we could not afford the cable bill. I called Comcast to see if there was anything they could do to work with me on the price and they found a better plan for me. Comcast is pretty reliable, doesn't go out during storms or heavy winds. Can rely on quick speed even when multiple people are using it at the same time. The speed stayed consistently fast and didn't slow down during peak times.

The installation was done by an independent contractor hired by Comcast. This can be hit or miss: our first installation was terrible - just fastened wires to the side of my house. After noisily complaining, we got it redone for no cost. Comcast truly treats you like a number and seems to go out if its way to be difficult - even if they make mistakes (which happen frequently). Their commonly perceived terrible standards for customer service are well earned. However, speed is not bad. Our wireless devices seem to function at reasonable speeds, but certainly do not reach the advanced metrics they promote. We have generally strong & consistent connection. We can usually pick it up all through our house & garage. It also extends to areas of our yard, but that tests our connection limits.

When it is working our speed is fast. However it often does not work. Our signal is weak even though it says it's at full strength and strong. We had to buy an extender and just to be able to go to the Next Room. Service is terrible. We were supposed to be given free installation however the guy who came was very rude and made a mess in our home. Did not clean up the wood shavings he left from drilling. They were late. They say in their commercials that if they're late they give you a $20 bill credit. We they complain about them being late and receive nothing barely even an apology. Service is terrible and the people have been rude and unhelpful.

Well from day one there were problems. Initial connection guy was vague and hurried with not a lot of explaining except where to hook up. Computers and tvs worked. Within hours internet was extremely slow!! Was on the phone for an hour and supposedly fixed. Next day computers slowed to nothing. Called back. Got better wifi. Next day computers froze. Comcast blames me. Dell and Samsung on hold for 2-3 hours. No help. Managers not available!!! Comcast. No longer available til 8 am. Would rather pay more for DirecTV than deal with this **!!!

Reliability was good. The speed was actually really good considering I was streaming and downloading and using the internet on multiple devices. The quality was good just not worth the price. The price is why I canceled. I got the self install kit and it was really easy to set up. I know some basics of technology but I am not an expert but I was able to set it up really quickly and did not have any problems. Customer service was horrible. They never told me about upcoming changes to my bill even when I asked. There was no consistency and each person I spoke with told me something different. There were a few nice associates but in general they were always rude and unprofessional.

Comcast has consistent quality service with few if any service interruptions. They also provide pretty good speed for what you pay for. Web pages load pretty quickly and their quality of speed makes for streaming video content very pleasant with no skipping or interruptions. However, they have horrible customer service and are not very reliable for help when a problem arises. The customer service policies need to be completely overhauled and revamped. They are very rude and there have been many reports and recordings of their employees harassing customers and even refusing to cancel service when requested. I've yet to have a good experience with customer service. Other than that, this brand is very reliable. You also have the option of scheduling a serviceman to come to your home and install all necessary equipment for a fee or you can have the equipment mailed to your home and do the self-installation.

The installation was very easy. Downloading from the internet and using the installation team of support personnel make this a particularly simple operation. The customer service personnel are very knowledgeable and helpful in assisting during the installation, the follow up process and in all areas of service. I feel confident that I can get a hold of assistance any time day or night. The internet service is easy to access. Also, the security is a major concern and the service takes many levels of security which include password protection and encryption. I am comfortable with the level of security provided by my server. Lastly, the speed is faster than local servers I have used before. I can power up and get to work when I need to. I have never had an issue getting online with this server and backup servers are also part of the service provided by my carrier.

Never had a connection drop or intermittent wifi issues. Thanks for the constant connection. The router does provide easy use and one button direct connection after you go to advanced settings in your wifi tab and hit wps push button on the top of router. 40 mbps wifi is sufficient for any home use. Download speed is very fast although I only use the connection for simple apps such as 8 ball pool by miniclip.

Sometimes they would help but other times they wouldn't so Comcast Internet Service was average. It just depends on who you're talking to. They were alright. The guy knew what he was doing and once he got it installed it worked perfectly fine. Also, the speed right now is great. Very little lag and always is working. Hasn't dropped in a very long time so I'd recommend it to someone looking for Internet.

Pretty fast. Rarely drops. I'd say 28 days out of the month the service is fast and reliable. If it does drop, its usually later at night. I don't fault the provider. I'm sure they're trying as hard as they can. Though for what we pay I should be able to have a page downloaded in less than 5 seconds. Installation by the employee was very quick and smooth. The man who installed ours was very nice and even took off his boots so as not to track in mud. If we have a problem the customer service is easy to talk to if you can get a native English speaker. It's hard to try and understand the very thick accents.

When I move into a new house there is already places for the system to be installed. Only thing the technician needed to do was to hook up my Internet modem for me. Very fast high speeds and internet pages load very fast. They also have great, fast and reliable customer service. Always nice, polite and helpful while at the store and over the phone. If I ever have any issues they promptly send out a technician to fix them.

Installation was very fast and as expected. Installer gave few instructions on setup but was 1/2 hour late and didn't call. Cleanup of the site was good, though. The one time I had a problem, I called and waited for nearly a half hour. The tech was not able to solve the problem and was talking down to me. But for the price, the top speed is great! This is really their main strength. Speed sometimes lesser than desired due to addition overall traffic on their system, but still faster than the competition. There is the occasional outage which is frustrating but for the most part, service is reliable.

Comcast has a low income service that has a very reasonable price. Quick installation and the installer was friendly, professional and on time. I was leery at first but had no issues. He didn't even have to drill any holes in the wall. I highly recommend them. Speed has been fast and reliable. We have two phones and two tablets, and I am very happy with my speed. The automatic customer service was fast and easy to follow.

There are almost never any connection problems and when there are connection problems, the representatives online or over the phone are very helpful and patient and they are always able to solve the problem. Installation took about as much time as any other company but the people were very friendly and easy to work with. They made sure I understood everything I needed to and answered all my questions. Representatives explain things very thoroughly and are never rude. They make the experience easier and more enjoyable. Comcast is the fastest internet I have ever had. The internet reaches all throughout the house. Web pages and apps connect and load almost instantly. I am very impressed with the speed of my internet.

Installation was fairly quick, but I do not like a time window for arrival. Installer was very knowledgeable and polite. I also do not like the wait time on the telephone, but I like being offered deals or discounts when there is a problem. And I would like money off of my bill when the service is down. For me, Comcast is expensive, and the internet service would go out randomly even during nice weather. It's not good with online school work to complete. But the speed is good. I found it compatible with other home internet service providers.

The speed of service is unmatched. Connectivity was great whenever I needed it. I can always connect without any disruptions and work for hours on end. They always beat the competition. Customer service reps are always quick and willing to help and are extremely courteous. They are friendly and get your issue solved whether it be day or night. They have fast and friendly techs, too. Always on time and take the time to finish the job to the customer's satisfaction. I highly recommend Comcast.

Installation professional was very respectful and installed equipment where we wanted it even though some areas were difficult to reach. However, the internet will unexplainably reset itself after modem has been replaced and lines tested. But when the wireless internet is working the speed is unbeatable. It is the service outages that make the internet unreliable. There are also many service outages that take hours to resolve. An ethernet connection usually resolves most problems. However, their customer service has been rude and not helpful. We have been promised credits on our bill but credits were never processed. We have to contact supervisors to get the slightest progress on our service problems.

This is one of the most reliable networks out there that you can have right now with the number of connected wireless phones and devices in the household. I'm satisfied with the way the cable guy installed my system. I don't believe he could have done a greater job than he has already done. I appreciate it. Their customer service support area and call center is very tremendous and outstanding. They deliver what they promise and never let you down in any situation. The internet speed links back to the number of devices connected within the household which is why I rely on their high speed internet to meet my requirements.

Set up was relatively easy and pain-free. It is easy to install yourself and get working almost immediately. Definitely better than some companies. But I find their customer service to be very lacking. They are often not eager to help, and tend to fight you with any issue you may have. They definitely need to improve in this area. The speed is pretty good, but not as good as my experience with other companies BUT I have also had worse. Also, they are one of the more popular companies but I feel as though they hyped themselves up a lot, but fail to actually deliver.

Installation was good and easy. No hassle, no bulky wires or satellites, and everything went over smoothly. Someone installed it for me for free so that was good. The only problem is trying to get my dogs from pulling at the wires. Service reliability was ok although connection messes up on stormy days. The bill sometime would often change and that wasn't cool and was part of the reason I left the company. Customer service was ok when an actual representative was on the line. I was on hold for quite a while and I don't like talking to pre-recorded automated robot voices.

I love it. It is very reliable internet. I live on back roads which usually internet is slow or not even offered to us. But the service is very fast which was very surprising and I'm so happy with it. And the installation process was pretty quick and the person who worked for the company was very nice and explained everything in a lot of detail. Also, the customer service is pretty good and willing to help with any questions or problems. They're always very nice, respectful, and quick. They were also very helpful when needed, but haven't needed too much from them.

Ripoff -- The less you have with them, the more they charge. Mr. ** you have a great deal, $99.00 package. Bull, I pay $140.00 with garbage fees and taxes, oh and equipment, so how can they say $99.00? They are so corrupt. It's not funny.

After the first year "promo" $30/month internet I could not longer afford to pay $50/mo. On 12/20/16 called SCAMCAST to disconnect service. Got transferred to disconnect/retention department. I was told I can do another year for $45/month. I agreed to stay connected a little longer. My bill was $50. I called got $5 credited and was told there's no such price $45/mo in my area. On 1/27/17 I called to disconnect service as of 11:59 pm, since I'm paying for the entire day. I was offered a lot of bull such as $50 is a very good price, regular inflated price is much higher, do I have norton antivirus. None of that crap impressed me and I insisted I can't afford to pay $50, disconnect and no further upselling or discussions. Rep agreed to disconnect.

We picked it up at the Comcast store and we could not get it set up. And when a tech guy got here it still took him 1 1/2 hours to get it up. Customer service was ok but some of the operators are very short with customers and put you in a bad mood. They won't even listen to what you are saying like they know everything. But Comcast Internet is reliable and hasn't gone out on us, so I recommend it. The Internet is very fast, and I personally will not use anyone else. We have had other internet providers but they were unreliable.

The company was reliable. Anytime I had to call customer service they were able to help me fix whatever problems I was experiencing. They were fast, friendly and knowledgeable. I always got off the call knowing and feeling like I was offered their utmost attention. My technician arrived on time and was very friendly. Installation took about as long as it should and he even stayed to make sure I was knowledgeable about the product. The internet speed could be little faster, but for the most part it was okay. I was able to achieve what I was trying to and the speed was reliable when I needed it to be.

We had a guy come out and install our service. He explained everything, made sure all of our devices were set up, and was very straightforward and to the point. I am happy with the speed of things. We download movies and games, I do surveys, we watch Netflix, and we use Spotify. The service is pretty reliable and we usually do not have problems with it going out. If we have a problem we get in touch with customer service and they are pretty good. I usually do chat online since it seems to be quicker. Sometimes calling can be a while. Then they help me or find someone who can. All in all, great internet and customer service.

They will try their hardest to install everything for you by sending someone out. What they do not tell you upfront is that it costs an extra sixty dollars...that only for the visit and not the installation. Other than that you can hook everything up by yourself with ease and common sense. Their customer service is very nice most of the time. However they will constantly try to avoid giving lower deals even if it means lying to them. Try disconnecting your service with them and they will argue how it is the best service ever. They connected me to their billing department to lower my bill and disconnected my call three times.

We have very rarely ever had any interruption in service, and the times that we have it was only for a brief period of time. Picture quality has always been good and our internet speed is fast and consistent. We have never had any problem with the speed of our internet or streaming services. I would recommend Xfinity to anyone in the market for a new provider. In the few instances that we have had to use customer service, they were able to solve our issues and work out any problems we were having in a timely and professional manner. Also, the technician who installed the system was on time and was very knowledgeable in the installation process. They were also able to answer any questions that we had and address any concerns very well.

The service rep that visited our home came on a holiday and was friendly and knowledgeable. Installed the service very quickly and did it with a smile. However, the customer service team that I have spoke to at Xfinity has not been at all helpful. When I have called them they always seem to be from outside of the country with poor English. They have not been able to correct my problem. Plus, my Xfinity internet connection is extremely slow. Does not matter if I am connected via Ethernet cable or wifi it is always very slow. They have not been able to correct and I am very disappointed. Nevertheless, my internet connectivity from Xfinity is always available, always on no matter the weather. Very reliable and I satisfied.

Our installation was very simple and we had very little to do to get setup. Our tech that came to the house was very helpful and told us what to do and how to set things up on our end. Also, any time I've ever needed help with anything I've always had prompt service. I've used phone and FB message in the past and was helped quickly and the problem was resolved. In addition, I have had very little interruptions with my service. Even during storms and such, the service is 99% reliable. I would love for things to be super fast when I'm using the internet but for the most part, I don't have to wait too long for things to load. It's a great company to go with for your service.

It's a very easy installation process. They send someone out who helps you get everything just right and walk you through the whole process while explaining it to you. The service is very reliable and always works. The speed is good and works great for browsing the internet and watching YouTube videos. The customer service is decent too. They have normal business hours, which could definitely be expanded. Overall it's what to be expected from a major company.

Step by step instructions and caller support were of course instrumental in the installation of our Internet. We were able to set it up ourselves, we're not so much with the tech savvy, either. Customer service would stay on the phone with us every time we called until whatever problem we had at the time was solved. That I did like. When I used the service it was fast enough for me. Always needed update though. I cannot even use the computer that used this service anymore as I cannot figure out all the update stuff but overall I was satisfied at the time. I would imagine the current version is much faster and easier to use.

The service is great. I only had a problem once. My internet went down and I called to let them know. Within half hour it was fixed. I would definitely recommend to my friends and family anytime. Installation was faster than expected. The guy showed up right at the expected time. Had it hooked up within 20 minutes and ready to go. He was very helpful, knowledgeable, friendly and courteous. The customer service is great. They will try to help as much as possible. They too are also very knowledgeable and friendly. They get things done fast. They have my recommendation anytime. I only had one incident with the speed of my internet. I was watching a movie and it just kept buffering. I called to report it and it was fix right away. I think it was a glitch. Other than this time the speed has been fine.

Very easy to set up. All you have to do is follow the instructions and you're good to go. The instructions are detailed and very easy to understand. In my type of job, fast internet is what I need and Verizon delivers! In my area, there are none to less downtime and the internet is really fast. I can stream online without any interruptions and do video calling in HD which is awesome. Customer service is everything and based on my experience they are friendly and willing to help. I'm happy with the customer service I got. I'd recommend this to my friends!

I've never had any issues with my internet. It has never disconnected, always a fast connection and very reliable. Sometimes if you are too far away from the modem the internet is just a tad slower but I have never had problems with my high speed internet being slow. I make YouTube videos so having high download and upload speeds is a must. I'm very satisfied with the speed.

I lose my connection a lot which is not good and I find this very annoying. I do not think the speed is fast enough to be useful to me while using the computer on the internet. They need to be much better, faster, and more reliable in their internet service. The installation experience was not a good thing at all. They did not come when they said they were going to come which I did not like one bit. They are not very good at customer service, too. They do not speak English at all and I could not make sense of what they were saying.

The installation was done several years ago but it was quick and very efficient. This was done by Comcast as part of cable TV and telephone installation so the Internet service was just part of it. It is difficult to separate the Internet from the rest. The cost is very reasonable considering it is bundled with my cable TV and the telephone. Also, the customer service for all of the Comcast products has been very quick and efficient. Most problems have been able to be fixed by phone but when an in home service call is required they have been prompt and solved the problem. We have had no interruption. It has been very reliable and the down and upload speed has been very adequate. Compared with some of the other suppliers that I have heard of the speed is outstanding. My wife and I have two computers and use them both many hours a day.

Installation was easy but we were already equipped for it in our house previously which made it a lot easier. The tech that came out was nice but my customer service experience was the absolute worst. They charged us more than they said that they would. They change the price on us twice and also charged us even when the service wasn't working. They owed us money and instead billed as I still have outstanding bills with them because I refused to pay when they owed us money. Internet would go down often. It seemed to start off good but it got worse as time gone high and did not meet our needs. They said that it would be faster than it was and when it didn't work they tried to blame it on our computers or equipment which had nothing to do with the internet. I'm calling customer service but he would never give straight answers. I wouldn't recommend them.

The reliability has been good. There have not been many times when it has been down. When there are a lot of people on at the same time it does affect the reliability and I see a lag in the speed but nothing to complain about. I am happy with the speed of the internet. Very quick and easy installation. They installed it when they said they would and it did not take them very long which I'm very happy about the process. Customer service has been good. I have not needed to call very often but when I needed to they were helpful and courteous. I was pleased with the customer service I received.

I am happy to see that the people that come to install the box are nice and kind to me and actually tell me what to do and answers questions. I am also happy with the people on customer service because they replied and don't have to wait more than 5 minutes to answer my questions and I am also happy to talk to them. I am happy but not that happy with the speed it has. They go fastest than any other internet speed but sometimes I think I even needs more speed on the Internet and have more WiFi to contact.

customer service is great. Every time I have had to call for a maintenance issue or a billing issue, customer service has been extremely helpful and polite, problem was always resolved within minutes. The cost is very competitive too. I would definitely recommend them.

First Comcast removed unlimited internet data usage around November 2016, instead you have a 1 TB monthly limit, $10 charge for every 50 GB over. It might sound a lot, but what if it is manually changing the data usage on its end? How do I check on my side? I have an inaccurate data meter on Comcast web page which tracks my usage 24 hours before. Comcast can certainly make a real time data meter which reflects true data usage, but having a data meter like this doesn't show transparency. This way, Comcast can manually increase data usage and charge consumers for it and it would be hard to track its scheme.

Overall Comcast has bad wi-fi. Internet is very slow and frustrating, I can hardly use it at times. Pages take forever to load and our TV freezes at times because of signal. We didn't have any problems when installing. It was fast and quick. Their crew was friendly, nice to talk to and let me know what was going on at all times. Customer service is sometimes not good. They're not very helpful when it comes with wi-fi problems. We're always on hold. We get no help when TV goes out or when we lose power during storms. They don't care about our wants and needs, and it's too much money. Very unsatisfactory.

When I moved into my house the cable company for the address was Comcast who offered internet. When I called Comcast their customer service representative was nice and I added internet to my cable. The speed is not as fast as some of the internet services I have used in the past but it will do. It's not like you have to wait on it. It's just that it seems slow to pull up pages sometimes. Also, the reliability is the same as any other internet service. It's not real fast or real slow. It drops service from time to time and is very frustrating but I can live with that because we get what we pay for.

The installation was very nice and easy. The work man who came to set it up was very nice and was really good at explaining what was happening. Comcast has really good customer service because every time I have a problem I am able to get a hold of someone who can figure out what's wrong. I really like the reliability of Comcast. It is always very easy to know that the internet will work well. It is really fast and from what I can tell it is better than most internet providers.

Services always randomly went out and mostly took a long time to fix. Internet speed is one of the few somewhat decent services Comcast/Xfinity has. Most of the time, the internet was pretty fast. But sometimes, it went horribly slow for no reason at all, and I know for a fact that many customers are NOT getting the speed they're paying for. They charge an arm and a leg for barely average service.

Everything went accordingly during the installation. However, the internet would sometimes disconnect. The speed can be incredibly slow and usually is somewhat slow. On today's world speed is key and that should not even be an issue. They need to work on that.

Everyone at customer service that I needed to speak with about questions regarding my account was always super nice and gave me the info I needed. They were very informative on any deals or specials. They were always available on phone, which was excellent for me. They were able to get my needed appts. promptly, but, eta was too general in nature... Ex. "Service person will arrive anytime between 8 am and 4 pm." That didn't always happen either. I was happy with the customer service until I wanted to cancel because they turned into asses! Installation provided was excellent and done in timely manner. I was informed of directions on how to work, and all needed service numbers, etc. Service lost frequently due to stormy weather. But I was satisfied with the speed. It was fine for what I needed it for. Had I been a more avid user, I'm not sure if it would have been fast enough then!

The installers were very helpful, and they walk me through the whole process. They did not make a mess, drill any unnecessary holes, and very clean. My service is always working correctly, and if there is any problems with the service they are out right away to take care of the problem. I never been unhappy with the service. The speed is awesome too, have never sat around waiting for it to catch up. It has always been working fine and even through bad weather, snow, rain, whatever it is!!! When I call to see what kind of deals were going on at the time customer service were very helpful and didn't try to push any big packages on me, they asked what do I want. They were very helpful and I would recommend to anyone.

Comcast is the fastest connectivity around. I'm almost always connected, and service is great. Wifi options give you service anywhere there is an Xfinity connection. It's well worth the money. It takes an extremely short time to have them come connect you, and everything needed is included. They have professional and extremely helpful service technicians in the field. They give you an hour window when they'll be there and are punctual. No waiting around all day. They will help with set up and troubleshooting done on premises. Customer service reps will troubleshoot over the phone or send a tech out usually within a day. They are extremely helpful and will walk you through set up and extra options. It was an all around enjoyable, stress free experience. Comcast business may be a hair faster but for the home experience their service cannot be beat.

Internet reliability is great. I don't run into any problems with the speed and I use several devices. Though I still think this internet service is overpriced, I am overall happy with the internet service itself. I am also satisfied with the installation because I had to install it myself. If you do not install it yourself, you have to pay $50 for a tech to come out. However, the people that they hire for customer service needs to be changed because it is horrible. I hate the customer service reps for them. You can tell that they have a high turnover rate because everyone is incompetent. Have had several issues with the company and I am looking to change providers.

I haven't had any issues with the service shutting down or not working, and if for any reason it does, they are quick to get it back up and running. The installation process was great. They arrived on time and it took less time than the allotted time I was given. The installer was also very professional and knowledgeable about the product. I've had some issues with customer service in the past. They weren't very helpful or knowledgeable and sometimes I'd just end up hanging up. However within the last year they have gotten so much better. It's a huge improvement. The service is the best in the market. I also enjoy the fact that you can get high-speed internet just about anywhere with Xfinity Wifi. It works really well.

Installation was quick and the technicians are very helpful with any questions you might have while your equipment is being installed. I enjoy installing myself but my home needed to be wired. Internet is fast and very reliable. The storms don't bother it and I can play movies, videos and download easily without issues. Never have any issues, if I need something customer service is always helpful! The reps are also very friendly and quick at what they do. They get the job done and do it within a reasonable amount of time. Remember they are trying their best!

Comcast's service is very reliable and has only gone down twice since I have had it. It's great and I recommend it. What makes it great is how strong the signal is through my entire house. When you download a movie or show, it is very fast, and even pictures zip down quite fast. I was surprised. This is much faster than competitors. I self-installed the system and it was very easy since it came with instructions to help me set it up. When I had an issue with a cable, it was quick and easy to solve and I was up and running in no time at all.

I have almost no complaints. The reliability is good. Although it sometimes has connection problems and it gets cut, but most of the time, everything works well. The speed is not the fastest, but it is not the slowest either. It has its ups and downs, but I am happy with the overall value of my internet service. Installation was very easy and fast to do. I did have a few questions so I called customer service and they were very helpful. I got my connection working in no time! I have called customer service 3 times and every time, they solved my issue to my complete satisfaction. Customer service personel is always friendly and helpful.

Most of the time the speed is usually great and I'm satisfied with it. There are times when it seems to drag but that doesn't happen very often. It goes down every couple of months but usually only down for a couple hours at the most. Phone representatives are not good though at accurately knowing the time it will be back up, but they are pleasant and helpful unless they are told you're not satisfied with the cost and are interested in downgrading your plan. The installer showed up on time and was very friendly and helpful, but did not do a good job making the service user friendly so I could solve problems on my own.

Everything was extremely easy to setup by myself, and I am not the most tech savvy person in the world. I love the customer service that they provide, it makes me feel loved and gives me a sense of belonging to the company. Never drops coverage and it has super fast speed, never have had any complaints about it. I love Comcast so much as a company. 10/10 would recommend to anyone looking for new internet and the fastest speeds.

I have had Comcast for over 6 years and I have not had any major problems with their internet. The internet has been reliable every day, and I am especially happy because my house has college students and there were high school students and it requires a lot of internet use and homework. Comcast installation is satisfactory. Usually the only issue in installation is getting an appointment. The techs are usually booked or no available time slots during the week which are preferable. Comcast customer service has been up to par. I am a loyal customer and am treated so. Every time I have a problem I call the customer service line and the wait time is a little long but they are helpful. The internet speed has been fantastic. I wish it were faster but I'm spoiled. Internet speed isn't slow at all. There have not been generally any complaints in my household regarding the speed of the internet.

Comcast has been overall very reliable over the past 4-6 years. Speed is very fast, even using wifi it is very fast. I can download and upload files and things super duper fast and it's amazing. Freaking great, man. In the beginning when I joined them about 15 years ago they had some issues but they have gotten so much better. I can't even remember the last time that I had down time from the service. The installation was also extremely fast especially if you already have cable wires ran through the house. They do install very well. I've had so many positive encounters with customer service. They are very helpful and really make things right fast. If you have a problem they will fix it fast or get someone there who can.

The internet connection is fast but is really slow from 12pm-10pm. It's not very consistent on speeds. Shouldn't have to stay up all night just to use the internet. I love the high speeds if it stayed consistent, and if they offered dual or tri band routers. When speeds are high I get around 92 mbps, which is much faster than other companies. The installers added more lines instead of using previous Xfinity lines, and didn't run lines to all of rooms. It's much easier to do self installation. The customer service suck. They give you the runaround and charge you for things you don't have, and they won't fix bills.

I couldn't be happier with my service through Comcast. My speed with them is just great! I really love how fast it is. No other company has come close. My internet is very reliable. It was very easily installed with no issues. They came and had it all hooked up very quickly and they were very easy to schedule a time with. Everything was very smooth with Comcast. They have always answered very kindly and friendly. I usually always can get a human if needed. Any other companies you have to talk to a machine that never wants to give you a person. When you finally do get to a person there is a very long wait and sometimes you are even disconnected and have to start all over again. Honestly Comcast may cost a little bit more but it is very worth it. I have tried DirecTV and also U-Verse with either super slow internet or even customer service that never answers the phone. I have had nothing but a good relationship with Comcast so far.

We needed regular maintenance but the internet speed and reliability was generally satisfactory even with several users on at the same time. Gaming, surfing the web, Skype, and just about anything else we did worked fine with our internet speed. When it was up and running, there were no problems getting connected. However, the service went down several times within the course of a year and a technician had to come out multiple times to fix it, once for 2 days in a row. Also, installation went well the first time, but eventually there was a problem with the router. We had to get everything reinstalled and the internet didn't work for several days. The reps were generally helpful and wanted to help fix our problems. However, there was once when a technician had to come out twice because he didn't fix it the first time, and they did seem reluctant to send someone to help.

I rarely have problems with the service. Even during storms, the internet rarely ever goes out.The internet is high speed and the top speed available, so no problems with slow internet at all. The download is the fastest I've ever had from any internet provider. It's lightning fast and dependable. The wifi is great, too. I didn't have any problems installing it. The directions were very easy to follow. I didn't need the internet provider to install it, I was able to do it myself, it was that easy. The customer service is great. Whenever I need to call, I get my problem solved quickly. I also rarely have to wait long to talk to somebody.

They have many different channels of customer service and support (online/telephone) and the reps are reliable, approachable and friendly. Issues and complaints and minimal outages are resolved quickly and efficiently. Comcast also has minimal installation requirements with low end charges. They have good equipment, skilled installation helpers and speedy support through helplines to resolve any further problems. And I get good download and upload speeds. Even during peak hours I'm able to view video content without any disruption or buffering issues. Average speed is high even with multiple simultaneous users.

The installation by myself was very simple and easy to understand, however when I called for assistance on wiring they took way too long to get to my house. Longest wait for a company I have ever experienced. The service help was perfect but not worth the wait. I could have found the information online in less time than it took to dial their number. All providers could be faster but I cannot really complain considering when the speed was at its peak it was more than what I expected. Usually we have great connection but many times we suffer from slow speeds and other issues. In recent times it has been slowing down a lot more.

Since I subscribed to this service, I never had any problems about internet connections and signals over my tv. Its speed is incredibly fast and very reliable. My money was worth it. Their installation process was also very fast and very easy. No complications arose and the agent doing the installation was an expert of what he was doing. I would recommend its customer service. They can be reached in a lot of ways whether social media online or by phone and whenever I have questions I always get clear answers. Comcast is awesome.

Installation was quick and the wait for a rep to come out was only two days. I was up and running within 2.5 hours. But I'm a little disappointed with the wifi range in the house. Customer Service can usually always solve my problems, however the one problem that I always have is the wait times for a representative to get on the phone. Internet speed is best in class, especially since I live on an island and I'm getting routinely 112 down and 13 up which is plenty for my needs and I work from home a fair amount of the time. Comcast has rarely went down on me. The internet is almost always up and the cable/phone is always up. I have had a great experience with the entire bundle.

The installation was so easy and quick and they were here and gone. The tech was friendly and even explained to my kids what he was doing. Their service is easy to use, and their speed was comparable to other companies. They also offered to put in a booster to make sure I got all the speed I could out of my service. I never had any problems with them and when I did they always were quick to let me know what the problem was. Also, their customer service was amazing! They answered calls in a timely manner and sent up super helpful techs when they couldn't answer the question. They didn't have long wait times, and were always friendly, helpful and didn't get off the line till I was happy with the solution.

Love my internet and you can't beat the price. It's very reliable and we are happy with the speed which has never been an issue for us in the time we've had it. My family of four can all be on our different devices and play our Roku with no problem. The kids play on their tablets, us adults on our phones and we only have internet for TV. Sometimes if we are all on at the same time and playing our TV, my son's TV won't play. But honestly for what we pay a month now vs. what we were paying with AT&T, I can't complain! I could upgrade to a bigger package but really don't see a need to. And installation went smooth once they finally made it out here. It was 2 months from the time I ordered until the time they finally came out! I kept getting the runaround from them and empty promises on installation dates but they waived the $50 fee since it took them so long to come out.

Comcast Internet is very reliable and I never had any issue with losing signal. The speed always seemed to fit my needs and it's the fastest I ever had. Like most companies they gave a window of time that the installers would show up in. They did make it in that time frame and they were pretty fast and efficient with their installation. Their reps are always available and they help with any needs and questions that I ever had about charges, new feature or savings I might be able to take advantage of.

Customer service was hard to get a hold of but were friendly, kind and helpful. I did have to wait on hold every time I called but once I was connected with an employee it was great. The employees were patient and helped me work through minor performance problems. The system was installed quickly and efficiently and was ready to use immediately. The setup was relatively easy and intuitive and the installation manual covered the rest. All the internet connection was fast and reliable and never failed. I never had to worry about the speed of my internet or television connections.

The installation process was fairly easy. I only had to ask the technician a few questions over the phone, otherwise they were able to easily walk me through it. Comcast is a decent provider. The service rarely goes down and when it does they are quick to fix it. Customer service are always willing to listen to my issues and promptly resolve them. If they cannot immediately resolve the issue they come up with alternative solutions. Also, the speed is pretty average and I use 15mbps currently. They do offer faster speeds than that and the service is slightly better with the higher speeds.

I would recommend Xfinity for its convenience. The installation was fast and easy. The only downfall is when you get an upgrade you have to go to the office to pick it up instead of them coming to you with it. The customer service is decent, they do offer freebies and incentives when you are unhappy with the service. Workers are friendly and helpful. The speed of the Internet is pretty fast, although I have nothing to compare it to since I have never used any other service since dial-up. However, there is a bad signal, had to call to have it reset often. And it's hard to get in touch with an actual person, the automated service gives you the run around too much.

Quick installation and professional staff. They came within their timeframe and installed my modem quickly and no problems occurred. They answered any questions I had. Additionally, customer service always answered my questions promptly without problems. They are very friendly all the time and fix any issues that I had. I can always rely on my provider to do the things I count on them to do. The wireless service is always strong. I have never ran into any problems with the speed of my wireless Internet. Webpages always pull up in a promptly manner and downloads are very quickly. The bill is the same every month.

I recommend Comcast internet, phone, and TV service. They will do a good job installing it. The wifey and kids will really love you. Believe that. When it rains I can still look at the t.v. without any problems from any other weather problem. The internet service works. Really good endurance and tough and fast service. Their customer service is also really good.

I went to the new Xfinity store in Tallahassee today. Yes, it was a Saturday. Which I would expect retailers and service industry to know that would be a busy day As lots of people have to work during the week. The place was packed. There were only 3 service reps working. And over 20 people waiting in line. I was told the wait would be at least 35 minutes. I waited 40 minutes and was told there were still 7 people ahead of me. Comcast/Infinity continues to be the worst customer service company I have ever dealt with. I wish I another option for hi speed internet speed in Tallahassee. I would never ever invest in their stock.

You can count on Xfinity to provide high-speed Internet and great cable service. I get 150mbps with my current internet service. It is the highest option available. I have been very satisfied with it thus far. Whenever there is a problem, Xfinity Comcast will fix it immediately. You don't have to put forth much effort to get your problem resolved. Then I have a great experience using their online chat for customer service related issues. Online Chat representatives respond quickly and work hard to get your issues resolved or questions answered. If they are unable to resolve the issue, they will transfer the customer to a higher department. They ensure customer satisfaction. Also, all of the equipment is usually installed correctly and promptly on the initial appointment. The technicians do not have to come out several times because of failure for equipment or service to be properly installed and working.

Many Comcast products are available for self-installation, if you want to do that. But my condo was pre-wired for cable, so installation was not an issue. Comcast is a little pricey, but it is very stable and reliable. It is one of the fastest providers in my area, and is influencing where I may relocate, to stay in its service area. Internet is always available with quality high speed. It consistently performs very well on any speed tests. It is very stable for all my needs and it has definitely spoiled me. I also very rarely have any issues, so I don't need to deal with customer service very often. When I have, I have received prompt resolution to my issues. All in all, I'm satisfied.

We used them because there was literally no other option locally. It's not excellent, especially at peak times, but it's a lot better than dial up. It's reliable for the most part, but if something goes wrong the tier one and two techs are useless. They did a poor job with wiring on the outside of the house, which was split between us and an upstairs neighbor. I did the setup inside, because it was easier that way. We also had an issue that was on their end (someone switched off a node) and it took them 2 months to figure it out. Then they wanted to keep billing us for service we weren't receiving. It's very hard to get answers from them, they often don't know what they're doing. CS will drop calls and then you're back on hold until you talk to someone new who knows nothing about your previous call... And they interrogate you if you want to cancel.

For Xfinity I can go anywhere and if there is xfinity around then I get Internet at the start. I love it. It makes it really convenient for me. Sometimes it's fast and sometimes it's slow, but I love that I have Internet almost everywhere. The installation was quick and easy. The just set it up and check if it is working and then they give you the password that you can change it to whatever you want so you can remember it. The customer service team is very friendly and to the point. They want to help you. And if you have any problems with anything they are doing they will help you to fix it.

The installment was pretty easy and fast. They got here and got to work. Had our service up and running in an hour. He was very polite and nice. He explain everything to us and how it work. Some customer service reps are good then you have some that are rude and act like they don't want to help you out. But overall their customer service is great. Every time I call they're always able to fix my problem with my service. Some days the internet can be very slow then some day where it fast as ever but overall the speed is up to my satisfaction and I'm happy with it. Overall it's a good company and they provide good services and they had wonderful deals. So I would recommend this service to you and family and friends.

The tech was super nice and helpful during the installation. He walked me through every part of the process and made sure I understood what he was doing and why, also that I knew how to use the service. The customer service I've received has been great. I only had one issue and it was resolved quickly, the customer service rep was knowledgeable and helpful. Comcast is the fastest internet and the speed is unmatched by any company around. It doesn't matter if its rain or shine, I never have any issues with my connectivity. Along with the customer service, it was a home run purchase. I couldn't be happier.

When I ordered my internet, the customer service team at Comcast was very helpful and nice. When I want to get my stuff for installation, they were very courteous and helpful. I self-installed the service at home and it's very easy and simple. The speed of the internet is the very best speed out there and it's great. It has never went out even during bad weather. I have 5 devices hooked up to it and it runs at top speed on all.

The tech came during the service window and set up everything. He got the tv, internet, and phone working with no problem. He was very professional and courteous. However, customer service is terrible. I've had Comcast/Xfinity for over a decade, and I've always had to wait on the phone for assistance, no matter what time of the day or night that I called. I've had appointments cancelled without notice. I've had techs make me wait all day. It's ridiculous. As for the speed, it's acceptable. They only guarantee the speed over the line and not through the air, so if you want their top speeds, make sure you get the modem near your computer so that you can wire it. It works great when it works. Unfortunately, I've had two modems in two years. My internet and telephone come through the same modem, so when it is down, my phone doesn't work either.

I only have minor issues with the technicalities part of the service. Customer services are really that great and that depends on who you speak with. I thought the installation was swift and very professional although I periodically noticed an attitude from the service worker. The worker was kind of rude and seemed as though he was being inconvenienced and wanted to go elsewhere. Also, I think that customer service hasn't been exemplary in all the services that hey provide. Not in luring call times; there are a number of issues customer service providers have when addressing certain issues. But the speed of the services is fine. It may sometimes run a little slower depending on what area you may be in. The larger factors usually include inclement weather conditions and forces of nature that are usually out of anyone's control. I am very happy with the abilities of my service provider.

Our installer was on time and very thorough. He let us know what was being done in each room and cleaned up all of the plastic and boxes and made sure everything worked before he left. The customer service is good and everyone is very helpful and friendly. Also, all questions I asked were answered fully and clearly. The internet speed is very good. Our old internet was very slow and if more than one person in the household used it it would get slower and slower. It was very frustrating especially for the gamers in the house. But Comcast internet doesn't slow down when several people are using it at the same time. And I never have any down time when it storms.

The service often went out, poor signal, not very fast, often lagged and slow to load even small web pages. Downloads took a long time and often crashed midway through. Streaming video is often slow and interrupted by buffering. During any bad weather it would lose the signal and take several hours to be fixed. The installation was not bad though. It was fast and they had courteous technicians. The equipment was small and fit easily where I needed it placed. Minimal use of long wires and it reached the rooms I needed. Their customer service is fast to respond and send techs out, quickly replaced any faulty equipment. The charges were a bit high for my liking, but they did offer occasional coupons.

During the installation, had very limited times available to pick time to hook up. However the gentleman was nice, helpful and arrived on time. He drilled holes in our walls and took out the old cable from old owners. Internet works great but does have too many outages. We also have black spots in the house that has very bad or no connection at all. We are also not happy with price at times as internet is slow and have to pay more to get faster. But their customer service helped to resolve issues when we contacted them and were always available. However, the hold times on the phone were less than desirable and would like to be able to schedule a callback.

They provide Internet that works perfectly where I live. Fast enough that I can run everything that I need to. I can play online games without lagging. It meets all of my expectations and then some! It's even affordable. I would recommend it if you need good internet. Also, customer service reps are friendly and knowledgeable about what they are doing. They know what they are talking about and know how to use words that non-techies can understand easily. The install wasn't painful at all! Compared to past experiences it was easy and neat! Installation was clean and efficient. Would definitely do it again if I move to another house.

The signal range was very good (almost no dead spots), as well as the value of the service was very good considering the price compared to other companies. The service tech came when he said he would and not late like I have experienced with other companies. He was very friendly and seemed very knowledgeable about the service he was installing, and helped with any questions we had. Honestly I have never had to call their Customer Service about anything. Our service never went out or experienced any problems but my aunt had to call and she had everything fixed quickly so based on that they are great. The speed of their internet service was honestly one of the best I've ever used. It blows the company I was using before switching out of the water. I never had a issue with slow internet even with 4 or more people connected at one time.

The reliability of the service was very good. We did not experience any real issues with outages or disruption. The speed is very fast which is fantastic. We do a ton of streaming for movies and music and there seems to be no real interruption or glitches. The install tech said that they would arrive during a certain window and were mostly prompt. The tech was very courteous and knowledgeable and there were no issues in installing the service. The customer service was generally pretty good. However, there were times that it took a long time to get through and the problem was not solved in a satisfactory time.

Comcast provides high speed service at an affordable price. It is a great option for people like me and I would highly recommend it to others. Installation was completed in a timely fashion. There were no major issues, and the employees were all very helpful and knowledgeable. The customer service reps have always helped me when I needed it. I have had very few issues but when things did come up employees acted professionally and addressed my issues to my satisfaction. I can get all my work and homework done with efficiency because the speed is great and rarely have issues with lag. Download speeds are also very good.

The reliability of the service is not very good if you ask me. Always drops wifi all over the house. Rarely get good speed. Wifi is my biggest problem. Gaming is big in my household so the ping is very poor. With the installation, I've had better jobs done by c plus net companies. It was a ok job. Wish cables were hidden better and the modem was more sleek looking.

My only choice is Comcast for a network. It's horrible. Network during the day is usually fine, but at night it's absolute **. Almost every month a new charge, you have to call and ask WHY. The representative makes some ** up, you have to argue it back down. Called recently about a very slow network, they said "Oh we'll run the network test, make it better, blah, blah, blah..." It's all words. All they do is lie. God I wish I had another option!

My connection has never gone down and my router always works. I can use it all day every day with no issues. It's super fast and powerful. I am happy with the speed of my blast internet plan. I can play the fastest games and watch the latest movies while multitasking on different devices. The installer came promptly and finished in under an hour. He was very polite and worked hard to troubleshoot until he could get my service up and running. The customer service on live chat is always polite and helpful. They work hard to retain my service and offer me the best deals whenever I call them.

My Internet connection randomly disconnects. I can usually reconnect within less than a minute but it's frustrating sometimes. This happens more than with other providers I have used but it's not enough of a pain for me to take the time and get a different provider. We had a problem, and we were on hold with customer service for several hours. I had to plug in my phone to the charger so that it wouldn't die while waiting. Customer service was very difficult to communicate with. Customer service is the single worst thing about this provider. When convenient, I will probably choose a different provider due to this. This is the fastest Internet connection I have ever had. It's great. However the random disconnections cause it to seem slow sometimes.

Comcast is very reliable, and always fast and accurate. It's easy to connect to and use. Customer service is excellent as well. It is easy to get a hold of someone and to understand them. They don't leave you on hold for too long or transfer you around. They answer all of my questions and aren't pushy about upgrading. The installation was a fast process. The person installing it was very friendly and knowledgeable. He answered all of my questions and made sure I was content. Comcast is the fastest internet I have ever had. It loads games and apps quickly and installs them fast as well. There is hardly any lagging or bad signal.

Internet speed can be choppy at times. I have to deal with blackouts sometimes, or slow speed when I am not doing much at all for work, or surfing the web. The speed is not the fastest out there but it at least gives me what I need. I hope they get faster service in the future at a great price so then I can upgrade... or just not charge extra for the speed. It was the fastest and best installation possible. They were here when they said they would be, and they were quick about it along with making sure everything did work, so I did not have to worry about anything not working. The customer service listened to what I had to say and helped me find the best thing I was going to use without push-selling anything else. It was great service.

Installation was minimal and did not require a lot of work. Low wait times when you call into customer service. They were knowledgeable and friendly. If they could not help me, they promptly moved me onto someone that could. I am very happy with the speed. Uploads and downloads are much faster than what I have experienced with other ISPs. Great reliability and able to perform all needed activity without failures. Very little slowdown at busiest times of the day. Minimal at most of downtime or lag. I would recommend.

The first installer did not know what he was doing and nothing worked correctly. The next person to come out said that it had been installed incorrectly and re-did everything so that it worked. The customer service, when you reach an actual person, is not bad. They are generally reliable but when you have to report a service disruption you get a recorded message saying they are aware of the problem but do not tell you when it might be fixed. Speed is not even. Sometimes it is quick and sometimes it is not, for no apparent reason that we have been able to learn nor get reliable instruction about.

Their customer service is lacking. The connection usually works but sometimes it doesn't and it's always a struggle getting help from a customer service representative. Sometimes they are good but it usually takes a long time to talk to someone and they can never help me over the phone. They always have to send a technician to my house. Also, sometimes our cable is not the best and the TV stations will skip but it might be because of the wiring in my apartment not Comcast. The internet never has problems though and the wifi is always fast. It is much faster than my phone's 4g. There never really is internet connectivity problems and I'd probably recommend the internet.

Speed is fine and the service consistently works well. We do a lot of video streaming and we have never had issues with it not connecting for extended periods of time, but we have had a few times that the connection speed was slower than normal. We have had fewer problems at our new address than we had at our old house. We chose to do our own installation. We did have to call and get assistance over the phone, but that process went smoothly. Installation at our old house was fine too. However, Comcast's customer service leaves much to be desired. First of all, the representatives frequently have such thick foreign accents it made it difficult to understand. We dropped our cable and phone through Comcast but kept the Internet.

The installation for this service went great. It was right on time and everything went very smoothly. They also have the best customer service I have seen in a very long time. You will have no worries when contacting them either over the phone or online. I am very satisfied with my internet service speed. I have had no problems and can download like no one business. They did such a great job of making me happy and I would recommend them to everyone.

Comcast came the day and time they said they were. Tech set up three boxes with what it seemed like little time. They are open 24/7. They have apps that I could go on for anything or any problem I may have. I don't always have to call but when I do, I'm always talking to a friendly person. My Internet runs super super fast even if there's multiple phones logged on at the same time. It takes me seconds to download and run any app or website I want. I never have to worry about if my service is gone work because they have one of the best Internet services out there. I would tell everyone I know to get their services.

The service was unstable and I was not happy at all. For the price we were paying I wouldn't expect so many issues. I wouldn't rely on Comcast to work from home. The technician was on the phone arguing the whole time he was here. He was at least working while he was on the phone. By the end of conversation he quit. He finished my installation but still very unprofessional. Sometimes wait time with Customer Service was quite long. Once you get through, the representatives seemed to be helpful most of the time. The response most of the time was to unplug our modem for a few seconds. The speed was sufficient and the only problem was the unreliability. Web surfing was pleasant and downloading was quick when it was working properly.

The service is great and the customer service is good. They know what they are doing. They don't leave you on hold for a long time. If you have a question they know the answer. If they don't know the answer they get you right with someone who does. The installation experience was great. They were fast at what they did and they didn't leave a mess when they were done. They told me everything I needed to know about the service. My internet speed is nice and it works well for me. I am very happy with it so far.

The installation guy knew what he was doing! He showed up on time, helped my parents get their tablets hooked up. He had to drill holes for the upstairs and did it quickly and without a fuss. He had us all set up within 45 minutes and left a card for any follow up questions. The customer service reps were more confusing than helpful. It was hard to understand them. It turned out they set up a primary email for me without giving me the password and then they couldn't help me because I didn't have the password. It was very frustrating. Though, they did help me with my problem and I didn't really have any more problems.

Comcast had the worst customer service that I have experienced. The agents were always rude and never took responsibility for Comcast's mistakes whether it be billing or equipment issues. The installer, though he was relatively new to Comcast, was knowledgeable about the equipment he was installing. However, he spent quite a bit of time bad mouthing our previous internet provider since he used to work for them in the past. The Comcast internet service was very spotty and the quality of the internet was terrible. It was so slow and the equipment was often faulty. I ended up switching because the problems were consistent. But when the internet actually worked it was quick and responsive which was about the only thing positive about the company.

Usually the connection is stable, occasionally there are temporary outages. Those are usually very short and aren't a bad problem. The speed is pretty fast. It occasionally slows down on really High-Def videos, but usually surfing speeds are great. I never have any problem downloading anything. The installation was fairly simple, the installer guy was pretty nice and the setup did not take very long - possibly only an hour. The service worked immediately. I called customer service once because I had a problem with my internet connection randomly going out - it was a good call and my problem was resolved pretty easily within only like twenty minutes.

They've always been reliable and trustworthy and I feel secure with them. I am a customer through Xfinity Comcast and they are there 24/7 if something happens to your internet. If I have any problem with my internet service I call them and the service is fixed within the hour. I have been an Xfinity Comcast customer for 4 years and the internet the speed has been super fast with every page I open and it only takes 6 seconds.

My cable provider came to my house with all the needed supplies for the job. They got the job done quick and efficiently with minimal disruption or inconvenience to me in my household. They have great customer service with friendly and knowledgeable staff whom are all willing to help you and assist you with your selection of products or services. No pressure when recommending other items. They let you ask questions and give you time to evaluate the different items or features and lets you choose based on your particular needs. The speed of the internet was very fast and efficient with me completing my tasks in a quick and efficient manner. It gives me time to concentrate of more matters of importance.

The installation went very smooth and quick, which I had no issue with whatsoever. After that, service could have at least been better. There were bad and good times which came with the service. I would get good people but then bad people, it felt like an absolute runaround honestly. I would lose service constantly and it was honestly just tiring, and then I get horrible responses? That's not cool. When I HAD the internet working the speed was phenomenal. And then when it would dip down it just be so darn slow and that made it very hard to really do anything at all, which I hated more than anything.

I called in for internet service for my daughter through their internet essentials program. Comcast sent out a tech to install the modem. The tech move cords and wires that was surrounding and also attach to my tv. Later that day we came home and turn on the tv and it had a loud siren noise and a blue screen. I called comcast 4 times to file a claim. I was denied and was told I didnt have the correct date the tech came out and my story didnt add up. Like I was lying per Vanessa in claims. I am canceling my service with comcast. I pay my bills on time and have never filed a claim against them. I am so pissed off considering I had the incorrect date that's bs. I hope many people read this and take their business somewhere else. Comcast will definitely not get anymore money out of me.

I found their service to be quite reliable and consistent. I thought the internet speed was good, and perfect for my needs. I rarely had problems downloading anything, or during times of bad weather. On the few occasions that I needed customer service support, they were always polite and knowledgeable. I always ended the calls feeling that the questions or issues I had were completely resolved and done so in a short time span. In my opinion, XFINITY Internet Service absolutely lived up to their good reputation. The installation also went well and the process was fast and easy. Any questions that I had were answered, and they were very respectful and professional.

Comcast is a good company to enlist the help of. They provide good, quality service at an affordable price that is competitive with other companies similar to it. They have a fast installation service, with hardly any hassle, and the customer service is also very nice. IT is outstanding. They come in and do not waste your time. They are efficient at what they do and I like that. I would definitely recommend this company to another friend. The internet speed is alright for the service that they provide. However, it could be better, but I suppose that it's my location's fault...

The basic are awful. I have switched out several boxes and they only worked for a few months. The installer was very courtesy and helpful and was knowledgeable on installing the best place to run the wire; he made sure all the tv was getting a clear picture. However, customer care was not helpful. Very hard to get thru; I could not get an explanation of my billed charges. The customer service rep was hard to understand because of the language barrier as well as her tone was very low. Furthermore, she sounded sarcastic and very irritated when I asked her if she could repeat the question because I could not hear her at all. The internet speed was fast enough so that I can reach customer service much quicker. This helped a lot because it provided a quick solution to my problems.

My installation experience was pretty straight forward. The tech came by when they were supposed to and they installed the equipment for me. The whole process took about an hour or so and afterwards, the tech explained how to work the service. The customer service is some of the best. Whenever I have a question or concern, they are always around to help me no matter how trivial the matter is. They are really committed to their customers and they take their time and there is no rush. The reliability was pretty good. I could count on the internet working even during bad storms and peak hours. The internet speed is great and it's super fast compared to what I'm used to. I used to have really slow internet before Comcast. Videos and games would take forever to upload. Now my devices were never offline and I'm very satisfied with the speed of Comcast Internet service.

I am satisfied. The internet service is very reliable and very quick. I am able to download or watch movies rather quickly without any interruptions and the internet hardly ever stops to buffer to load movies, TV shows, etc.. It also has a great package of TV channels and there are hardly any problems with my internet on my laptops, home computer, etc. Also, it was a quick installation and the technician explained every detail very clear so that I can understand. He gave a step by step process of the installation and was in and out in under 15 minutes which was time efficient. And customer service is very reliable and usually sends out a technician quickly if I have any problems with either of my cable boxes. They help to explain solutions very clearly to any problems or concerns I may have.

Internet speed is slow and unreliable and isn't always the best at times. Also needs to be reset a couple of times before it works again. Definitely could use improvements with better packaging. Cable is fine but internet not so much. When we set it up on our own, we didn't get it at first but received help over the phone and it went smoothly and was able to complete quickly. Overall customer service and their local office has been great and helpful whenever I need assistance.

The internet provider service can be fast, easy, quick, reliable, trusting, and great price. I am truly amazed on the speed and I have never used anything like it. I would recommend it to anyone and everyone. They won't be disappointed. I have already told many friends and family members about it. I will continue to use it and hope others will as well. Installing the service for internet was also simple. Anyone can do it. If you can't, they provide a phone number to contact and walk you through it step by step with no issues. The customer service team is patient and willing to take as much time as needed to fill your problems and needs. They will steer you in the right direction.

Customer service was sometimes not very helpful. Most of the time problems took forever to be fixed or weren't fixed and the person over the phone was rude. Customer service definitely could have been better. Installation was quick and painless. The technician was very qualified and I was very satisfied with this part. The speed was excellent WHEN I wasn't having problems with the service.

Ordered internet service for $49.95. Was convinced to take TV for a few dollars more with a 30 day money back guarantee. TV was not what was offered so I cancelled it. Now I have to pay $89.95 for internet because I cancelled the TV that was not what it was supposed to be. What a scam!!

I purchased internet for a second home. I was debating whether or not to use Comcast because my service experience with them was sub-par at my main home. I vetted with two separate Comcast Agents on whether or not they could combine the internet in the second home onto my current billing so that it'd just be one bill. Both explicitly said yes, very simple. Upon purchase and setup, I found out this was a lie (even had to google it) and they cannot put it on one bill. This was further worse because they created a username/e-mail without my permission which I had to try setup taking multiple hours. Now I have to pay two separate bills but feel like they lied to me to get more business.

My parents recently and suddenly had to be moved into a nursing home. They were paying nearly $300 per month for Xfinity services, and the cancellation fee will be $650! If they had both passed away, there would be no cancellation fee. Ridiculous!!!

I was billed for over a year on a returned piece of equipment. I never caught the line item on my bill because I use autopay and figured the bill always increases over time. The customer agent said it was my mistake for not catching the overcharge and the best he could do is credit me 6 months for the time period. He pretty much said too bad your SOL in his condescending tone. I guess a 74 billion dollar company needs $60 more than I do.

Xfinity Comcast has been the worst decision of my life! 3 router boxes later and my internet still won't work! "Our new box has two networks you can use." Can I just get ONE that WORKS PROPERLY?!?!" What's the point of two when the both can't stay connected? Why do I pay for Hulu or Netflix when I have to sign back in at least 10 times for a 30 min TV show? My 30-minute tv show just turned into an hour. "Then connect your Xbox to the router" they tell me. If that's the case, "Why am I paying for WIRELESS?!" I would highly recommend any other cable company. Xfinity is absolutely terrible.

I'm sure most people are only motivated to write reviews when they are unhappy. I am loving Xfinity, however over the years I have had the old Comcast, then Verizon Fios, then RCN, and now Comcast Xfinity. Of all the services, Xfinity is the best. It has been very reliable, has a great user interface, wonderful voice enabled remote, dependable and very useful iPhone apps, and ability to watch shows on my computer, smartphone and tablet both at home and away from home. There is really nothing I don't like about my experience with them. It has been very reliable, so I cannot personally comment on service. Neighbors who have needed service, reportedly get very prompt responses by technicians who try their best to get the job done the first time. So, in my town, Xfinity is a terrific choice.

For the last 3 months my Xfinity internet upload speed has been ranging from 8 mbps to less than 200 kbps during various times during the day. I have had my home and equipment diagnosed and all is good. One tech told me that there is a leak and that the cable needs to be replaced. I have not had the cable replaced. I have explained Xfinity about the upload speed is the only one that is affecting my internet and that it does not happens all of the time. The upload speed decrease happens any hour of the day and it last for a few hours at a time. Xfinity tech support cant help me at all. I have replaced the modem, cable connectors and have only one coax cable connection from the wall to the modem. I don't have any other connections. I only have internet service from Xfinity. I will drop the internet service due to upload speed drop during the day, not being able to make video calls, voice calls, upload photos or send emails with attachments.

They are charging me for 75 MBPS and only providing less than 1 MBPS. I have been complaining for 6 months and they start and end work order without sending technicians. Made me take off from work almost 6 times. When I call to cancel service they are saying I have to pay an early termination fee. TOTAL RIP OFF. WORST COMPANY EVER.

So, for starters, my internet was so slow today and the day after and after and after it's almost everyday, it took 3 and a half hours to download something that was 160 MB! That is way less than a GB and that is BS. And also, I was having trouble with my cable, (almost everyday) and I was on the phone for a literal 6 HOURS and I am not exaggerating either, cause I always look at the clock when I go on the phone with someone and end the call. So it was 10:00 in the morning and we ended the call at 4:25 P.M so it was 6 hours and 25 minutes. Anyways, they charged me 30.00 DOLLARS FOR A PROBLEM THAT THEY ARE HAVING, and get this, they didn't even send a technician to my house. They basically just said ** it and "you deal with the problem." And usually they almost ALWAYS send a technician out and they don't even fix the problem. It will work for like a week then we will have bad service again. COMCAST SUCKS!

For a month my internet/wifi has been sketchy. Cannot say I've had Internet for 2 hours in a row. Then my TV started freezing, tiling, no sound or sound garbled. For 5 days I called, talked to about 20 different people. Each experience worse than the last. Each person said they would "open a repair ticket" for someone to come out. Each time, the ticket was closed. Reason? Wrong type of ticket, internal ticket, must do ticket, etc. These were some of the reasons. I had to drive 10 miles to pick UP MY NEW EQUIPMENT. AFTER INSTALLATION, STILL DID NOT WORK. To date, five days after first call. STILL NO TECHNICIAN. Been promised from about 5 different supervisors "someone would be there tomorrow." Tomorrow never comes. Please, bypass this business. You will Pay out the butt for this service and never get it.

In May 2016 I paid my account and four later it charged to my checking account the same amount without my authorization. My bank considered its second charge criminal activity and did not pay Comcast the second charge it made to the checking account. Its billing offices never credited my account the payment I made even after I sent in proof of my payment. It submitted my account to a credit collection agency. I sent it proof of my payment. Comcast is telling me 8 months later that I never paid my account. I looked online. I am contacting the BBB Greater Maryland and other authorities to see what negative/punitive actions I can take against Comcast. I have searched online and Comcast is not BBB accredited. It is Best & Better ** accredited. That's what it is.

I have tried now 5 times to get help with sporadic missing emails. Five calls have resulted in no help at all. I give them a reference number from a previous call, but they just start over and do the same stuff again. The folks who answer the phone have little to no troubleshooting skills and they refuse to pass your call up to a higher level of service... perhaps that is because a higher level of service does not exist. They promise to call back in 2 hours with an answer. No one has EVER called me back. There is NO customer service at all, they have no interest in helping. My next call is going to a request to cancel services. ANY service has to better than Comcast.

I have been deeply disappointed by the moving process. They have initially accommodated my request by setting a suitable date and I was told the arrangement will be sent over by email confirming the whole thing. No email has been received after 3 days. When I called to enquire I was told the installation had been rescheduled for a later date without me knowing. When I tried to negotiate I was told there was no alternative and they could just cancel my order to move my services. When I said I am stopping the services I was told that they would be automatically stopped on the date agreed upon in the arrangement. So there we are, that is the way customers are treated by Comcast. I am switching to another service provider who has accommodated all my requests.

Comcast Xfinity are crooks! I cancelled service because we were NEVER charged the $109 rate we were promised when we switched service from North Port to Venice - when lo and behold - they also put me in a contract without my consent and are now charging me $230 to cancel! Horrible business practices - you can be sure I will be telling EVERYONE how unhappy I am dealing with Comcast Xfinity!

My internet price is different every other month. It started at 39.00 and I'm now at 74.00. The price went up $34 in 2 years and I have the same service. I have to call and waste 30 mins of my time every other month. It's a joke. This company is out of control and needs to be regulated. It's too bad Fios rates are not comparable.

I've recently signed up with Comcast 7 days ago. I "thought" I was getting a good deal, maybe because I was anxious for having internet, or I didn't look for another companies. So far so good. I went to the Comcast Store and signed up for the service. They gave me the modem, router and all that stuff. Too easy to be real. Got home and I plugged in all the devices and made sure everything was ok. (I'm an IT professional so I really checked to see if I did good.) So far so good, called Comcast to send me the signal (the previous tenant at my apartment had Comcast before), so it was going to be everything on a snap.

I have been an on time paying customer of Comcast for about 2 years & then suddenly out of the blue they disconnect me without reason... I call customer service tonight (Sunday) & she can't give me the reason so she tells me to call a sales rep or tech tomorrow. Has anyone here ever experienced this or could provide info as to what's the possible reason for this?

FYI, Sometime before the 2016 Christmas holidays I contacted Comcast/Xfinity about my internet service. Well what it comes down to is the tech support agent recommended a technician come out to address the issue after explaining to him the problem. He sternly said that this is no charge to me, I had him to reassure me of this again cause I couldn't believe there wasn't a charge. He said absolutely no charge. Only to find out a couple weeks later my bill was higher than usual and in it under other charges and credit; a $50 fee + taxes was included.

I just representative. I could not get my information and therefore I can get into my account which I couldn't get into my account into my old account with them. They charge me extra. CenturyLink let's give you a chance with your customer service.

In December of 2016 I get a call from a Comcast representative. They review the internet package I had and offered me a new package. The new internet package had a higher speed and various TV channels to go with it all for the same price I was paying for my existing package. I agreed to get the new package. When my first bill came in they charged me more than they said they would and the reason is that I was being billed for a different package than agreed upon. I called customer service several times to get this resolved. Each person in customer support said they could not fix the problem. I finally drove to a Comcast outlet in my area to get the problem solved. In the end the person there told me the truth. Comcast will not change the account. Did Comcast ever have any intention of providing the service they said they would?

This is by far the worst company for cable/internet EVER!! I signed up for a 2 year contract and at least 3 times a week had a service interruption. Chats are pointless and calling them is a waste of time. Hours on hold only to get someone (if you're lucky) on the line that doesn't speak english or if you happen to get through you oddly enough get disconnected after waiting an hour on hold. My final straw was when my 4 year old had ordered PPV shows with the push of a button without my knowledge and racked up over $100 in charges on top of my already ridiculous bill I have with them every month. I even have a so-called parental block on the remote.

I have spent 3 weeks' time, countless hours on the phone to resolve my poor internet connection. Every time, I get a different explanation. I set up 2 appointments for visit to my home by a technician and took time off of work and no one showed up to my home. I was told it is possible my modem so I bought new modem and router and have the same issue. All I get from customer service is "we can set up another appointment for you". It's ** service by ** American companies.

So, I contacted the company to set Internet service, and a couple of days later a sales rep contacted me to offer a bundle, to which the agreement changed my connection date that they could not change. When connected, the television service was just the local channels, and was paying $10 more for a service that is already free. Then found out that the speed that I was offered was not being delivered. So paying for services not rendered and for a free service. When I asked for a refund, customer service said they cannot do that because the service was connected and shown in good status. I have had Time Warner Service before, and from over 15 years never had such problems. COMCAST REALLY, REALLY SUCKS. Even speaking with customer service, they have no phone etiquette, or sense of value to the customers.

Comcast is by far THE WORST CABLE COMPANY I HAVE EVER HAD!!! I've had a ton of people try and warn me about them before I began services with them and I WISH I WOULD HAVE LISTENED!!! I will NEVER, NEVER recommend them to anyone!!! They're rude! They don't know what they're doing and they're super petty!!! I'm getting a fire stick! Forget that...

WORST SERVICE EVER. I've had so many issues with your service after being a customer for less than two months. I was sent the wrong cable box, I've had to call for image clarity, I've had issues with my router. Spoke with a representative, had them send an agent out to my location "for free" and was charged $50 for it. I'm SO IRRITATED.

I was calling a few days ago to customer service, billing department, because they are charged a termination fee. 12/17 I went to the Comcast office in Rockville, Maryland. I talked with a representative to low my bill. He told me I can't. The only way is other person took the cable so my wife decided to take the account. I canceled mine. Now they sent to my home a new bill charged a contract that I never accepted. This people are hungry money they don't care about the customers no like other companies. They are so close of mind. They steal your money. Now I have to pay termination fee and pay of my husband account and my bill of my new account. They don't want to help. I always had contact in the past and always the people doesn't want to help at all. They don't care customer. Better look for another company.

I have spent hours/days trying to resolve what I feel should be a very simple issue. The amount of time and money spent and wasted is ridiculous. I was given a direct line and extension from a manager, who now will not pick up his phone. I do not recommend Xfinity at all.

They aren't knowledge people and don't care about their customer. The only thing they care about is how they can cheat you out of money. I even asked for a supervisor and she was worst than the first person I spoke to. They need a lot of training on how to talk to customers.

My leased WiFi was out of date and Comcast replaced it with a stronger signal device at no additional monthly charge. That was the good news. On the other side of the coin, when I received the new modem I spent an hour of my time and an hour of Comcast customer service time only to be told the modem was faulty and that I could return it to one of their return centers. What? I have a service contract also so I insisted they bring a new one and install it themselves. Of course they want to schedule an appointment in the middle of the afternoon which I could not do so a week and a half later they install a new modem/WiFi unit but left me without the use of my printers which were attached to the modem via ethernet.

A horrible experience with Comcast. I would never recommend it to anyone. Why? I am student in grad school and really need to have internet. So, I called Comcast to buy internet. After calling with customer service, I asked for the regular internet package. However when I received the box I was not able to have internet and after all those frustrating calls, the customer service person told me that the internet would not work in my apartment, and I had to return the router and whatever I received. So I did it. I did not get even one day internet from Comcast company and guess what, they charged me for a month internet. This is so shameful for a big company like Comcast to make money like that. It is not fair to get charge for the service I never received.

Comcast fees are outrageously high. I mean like a $100 package is billed at $140. Certainly my state taxes aren't 14%. Also, internet gets real slow... Ever since I switch to AT&T my bill is only $90 and the internet is always dependably fast. Note, Comcast has two state class action lawsuits against them for billing errors! Missouri and Washington. Soon all 50 I hope.

I had problems with Xfinity internet since the week I got it. Instantly having problems with no connection. I spent in excess of 20 HOURS a month in chat and/or on the phone trying to get my net back online. I was told a tech would come out on thanksgiving so I sat home waiting and he never showed. Then after they sent the second tech my net was back off in less than 2 days. I was repeatedly told a supervisor would have it escalated to be fixed and that my bill would be adjusted. After 5 months still not fixed and they wanted to fight me over the adjustment they promised to me twice! So basically I'm paying for a service that doesn't, and hasn't, worked since I got it and they don't have the experience to know how to fix it.

Comcast XFINITY turned to be nightmare for me. It is been 7 month and still don't have proper internet connection at home. The worst internet I ever had. Completely dissatisfied. I am tired of calling customer service almost every day.

I will make this simple (step by step). 12/15/16: Signed-up for the high speed 75 mbs internet plan under the promise of discounted rate and clear communication of NO professional install to be done (saves $50). 12/17: Received equipment in mail. Opened up the box and tried connecting on all coax cable outlets: fail. Called customer service who said I had to have a tech come out (outside only) and would not be charged a fee assuming he did not come into the house. I agreed to an outside install ONLY. Later: After scheduling my tech, I found an email stating I now had the $50 install fee: twice of which I clearly communicated that I would not be responsible for. Later: Called customer service and made sure the $50 would come off. I was told now I had to pay another service charge and I said, "absolutely not: take it off".

Had internet installation set up for Oct. 12 from 5 pm-7 pm. Two guys not wearing any Comcast uniform showed up on Oct. 12 to "set up" the Internet and they did not do so. Their excuse was that there was no internet signal and they told me to contact Comcast to send a line technician to check for a signal. I called Comcast soon after they left and the line technician arrived within an hour. The line technician had a Comcast uniform and he was very nice.

I have transferred service from Comcast to Verizon and back again several times throughout the years... only this time Comcast refused to cancel my internet and 1 of my 5 lines. They continued to charge me for months even after I contacted them. In the end, they claimed I didn't fill out the proper paperwork to cancel and that it must have been a Verizon error in regards to the un-cancelled line. When I requested to see the contract showing specific cancellation requirements I was refused. They did eventually fess up to the fact that the last line issue was a paperwork issue on their end and that I would see an adjusted bill for that - which still has not happened. I've been making low payments each month and now they are seeking a judgment against me. I will never again... under any circumstance do business with this scam of a company.

I moved 1 mile from old home with Xfinity service to new home hoping to create Xfinity service. I called 1 month in advance and was give an install date for internet, phone and tv. I contracted with a company to install my TV's and sound system and we both waited patiently on Xfinity's 1st promised install date for 4 hours and Xfinity technicians never showed up for the install. I call 4 times for feedback and continued to get customer service response that they are not able to communicate with install and all they can do is escalate. I was given a 2nd install date again no tech showed up then a 3rd date and not tech showed up. At this point my 4 kids have gone 3 weeks at our new home without internet to complete school assignments. At one point prior to my 4th install date, I had a customer service rep. tell me that she did not want to hear any of my story so keep it to myself.

I hate Comcast. The call center and the chat are useless. I have never had so many outages in my life than what I do with them. Also, they charged me twice for a billing cycle for two different amounts and when I'm trying to see the bill details, it won't let me open anything because I don't have a voice security pin - something I've never even heard of. So annoyed and frustrated with them. I DO NOT RECOMMEND.

I had to speak to 4 reps before finally having service installed at my home due to some sort of address issue (about 2 months of being told I would be called back when the issue was resolved - 3 reps, no call backs). I was finally happy/optimistic with the last rep (who actually called me back) until I found out a few weeks later he misrepresented (or blatantly lied) about the package he sold me - higher prices/lower speeds/no contracts/no service plan. Having my account straightened a few weeks after installation took 2 hours and 15 minutes - one phone call/one rep and not ending with the services or plans I was sold.

Show cannot be searched. Icons representing shows do not allow the names of the shows to be easily read. There is no fast easy way to get to an alphabetical listing of shows. When you do find it, typing in the first letter of a show does not necessarily give you all shows beginning with that list. Moreover that listing cannot be efficiently searched if you are just browsing. Clearly the designers of this output did not test this with your average viewer.

My cable and internet quit working on 12/15/2016. I called Comcast and was told that they were sending a tech out at 3:30 p.m. No contact from them. I called back at 3:30 p.m. Got someone that could not speak English. I ask to speak to someone and he just kept on talking. I called a 3rd time and explained that my cable and internet was not working and was told that there was a signal issue in my house so they just cut it off because it affects everyone else.

Xfinity is by far the worst company. Ever. I'm not saying this because I've had one bad experience with this laughable company. I say this because you pay high amounts and don't get what you agreed upon. I agreed to pay them $39.99 a month for 25 mbps. I frequently am getting.60 mbps. In fact I think the only time that I've ever had the correct internet speed was the day I was set up. Shortly thereafter it dropped to this amount. Of course the reps over the phone are trained to play the blame game, which I know as a fact the issue has nothing to do with my equipment.

Tonight, Saturday December 10th at around 9:40 pm I called because I wanted to know how to put a password on my wifi network. I started a chat with a gentleman by the name of Thomas and he informed that he could not help and I needed to go through their High Speed department. I waited for 10-12 mins since I was 19 on the line. I finally got to speak with a gentleman whose name escaped me now.

My experience with Comcast has been the most horrible experience that I've encountered with any company. I have tried for 3 Days To have my service connected. Only Internet for some reason. I have gone all the way to the executive corporate office to complain about the service that I received. After paying my past due amount they instructed me to wait for a sales representative for connection to no avail again after 3 days. Because of the area that I live in which is rural I am stuck with only Comcast services. No one has helped me. To the date I have been getting the runaround. Wrong Department wrong sales representatives all for reconnect of service. This company has monopolized the services in my city. Are there any answers for me to receive restitution for the poor service that I received? If anyone has any answers please forward them. I need help.

Comcast/Xfinity blew up everyone's email nationwide - or a large percentage. They supposedly have "improved" it. I guess if you call crashing many people's email, not fixing it, not have the bcc feature, and then having to deal w/ the idiocy of the moronic tech support and still not have good functioning email you would consider it an upgrade, if you were drunk or stupid. But I consider it a fiasco and Keystone Cops. I am sorry for that insult. I will apologize... Dear Keystone Cops, I am sorry for comparing you to Comcast incompetent people.

Three and a half months ago we signed up for Comcast's dual package. Their contract installer came out and was able to get two of the four TVs we wanted on cable. He also ran a new cable from the utility pole to the house although he indicated we needed a heavier cable to get more signal to the other two sets. He was to contact maintenance to have them out the next day to hang the better cable. We are still waiting for that individual to show up. Then, the cable he ran hangs only about 6 feet off the ground instead of the 9 feet of our original cable. After two more trips across the next month by a Comcast installer they finally got all four televisions on cable.

I have heard Comcast customer service has consistently been some of the worse of any cable/internet provider, and what I have heard and read online is so true. I would even take it a step further and say Comcast is possibly the worse customer service I have ever seen anywhere! I have been having internet bandwidth/speed fluctuations. I spent two hours on tech support with a nice guy who was knowledgeable and diagnosed the issue with signaling errors coming from outside my house and they needed to send a technician.

Comcast has absolutely no incentive of any kind to produce decent service for a decent price. Emails are terrible, the so-called SPAM blocker is just a front that does nothing. It's worthless. After beginning to work with PCs in 1982 I've tried many servers in the private, non-profit, state, and federal sectors. This is most definitely the worst, for emails, that I have come across during the past 34 years.

Apologize for the grammar. Was just on customer service line for over 45 min. I have been going back and forth with customer service for over 10 times since the beginning of this year. This is way too much. Internet speed is lowered after each time you fight with them about it, even the guaranteed ethernet speed. They also charge 75 for a technician visit fee.

I gave a two star review because the service (I only get internet) can be halfway decent as long as you don't answer their calls, call them, talk to them, or change your plan in any way. I have been with them since 2014 and I would constantly get calls from them telling me about their deals that are going on. About 4 or 5 months ago I answered a call from them and decided to voice a concern of mine. After I said it, the lady promptly ended the call as if hanging up on me would resolve the issue. They have not attempted to contact me since.