Xfinity Internet Reviews

Thank you Comcast for raising my monthly Xfinity WIFI bill by almost $30 a month with not notice. The "extra fast" WIFI plan I'm on is not even much faster than any normal WIFI plan and I am now paying an outrageous $98 bill just for WIFI service. That's not a great way of making your customers loyal or happy. I'm very disappointed with this service.

I would never willingly subscribe to Comcast. I live in a neighborhood where there is not another option. A very nice and knowledgeable technician came to my house and set up the new box. I was pleasantly surprised by how well it went. He couldn't have been more helpful and I would give him 5 stars! However within a week, I received an email stating that my new equipment was being shipped. I called immediately and said that I did not order equipment. It arrived anyway. I have now spoken to 5 Comcast representatives, all very nice, who have assured me that it would be picked up and have in fact scheduled several pick ups. No one ever came.

NOT WORTH EVEN ONE STAR - How can we have a service company that does nothing but figure out how to charge you more and give you less or more of what you don't want. There is no such thing as customer or technical service. Now we are told we have a 'new and improved email". BUT IT DOES NOT WORK. I have been reporting that my emails are not being received and still no response! There is no number to call or actual service email, just a community board with the wrong answers to your questions. And the answers are from 2012.

$75 for 25 mbps for a single line internet service!? Then you spend 20 minutes on the phone while they try to sell you a house phone, cable TV, and internet package!! I went in to pay my bill and saw $44/mo go up to a $74/mo bill!! A single line to accommodate my 1 laptop device. I don't need a home phone, I have Dish Network ($35/mo), thank God!! And my Verizon cell never fails me no matter where I go, that bill is $77/mo and it does everything I need.

You may have heard in Nov '16 Comcast changed its billing for Internet service from unlimited data usage to 1 terabyte included in your package then $10 extra for every 50 gigabytes over the limit. Or you can add an extra $50 a month to your current internet package. They claim this change is due to the %1 of users that exceed the 1 terabyte per month usage. This is a total lie for two reasons. First, companies do not alter their entire pricing packages because %1 uses more than the company would like. Second, this is their response to their lose of TV cable viewers who are switching to watching television online (Netflix, Amazon, Hulu, etc.).

I would give negative stars if it was possible!!?? I have had a problem with billing for over 6 months, and I'm still not sure if the problem is corrected. My bill would state I had a credit, (like I was supposed to have) yet my bank account would still have an automatic debit. Every month when I call, I get a new ticket number to investigate the situation since no one would know what the pending credit was for. It didn't matter how far up I would get transferred, they would not be able to help me. The credit was for equipment I didn't have that Comcast was charging me for. I had the ticket number for that investigation but all they could do is see that number and give me yet another ticket number. I will be waiting for a check in the mail at this point, which is actually more than my monthly bill is, so hopefully I will not have to speak with these unhelpful people next month! Such a waste of hours on something that shouldn't have been to begin with.

It took Comcast a long time to set up my service. It was almost two month before we had cable and internet in our home. It was an inconvenience. But everything else was fine. The customer service was always really nice and very friendly. But we have had a few issues with the speed of our internet and loading times. We were signed up for a higher speed and just weren't getting what we thought we were paying for. And it will get better from time to time.

Comcast installation was fast and the representative was kind and caring. Also they answered all the questions my family had during installation. Comcast is reliable and has amazing fast service. The speed of their internet is top of the line, we have at least 5 devices connected eighty five percent of the time and it doesn't lag at all. Their customer service is on point and reliable. They're on time and courteous. They are polite and friendly as well as communicate well about questions or concerns. They're very customer oriented and caring. They're flexible and helpful at all times and are always on time when they have to come for service calls.

The installation was super easy and simple. There was nothing complicated with it and the setup went very well. No stress and reliable. Their customer service was also helpful when calling with technical difficulties and did not have any issues with the service they gave. I could understand every word spoken. It was also fast and the interaction was Professional. Also, the internet speed has never let me down unless you got a different kind of plan. But the speed is very fast and top quality and is very relaxing with no issues.

It's a great service and they have reasonable plans and the personalized channel selection, sometimes the signal is really bad but I understand that everyone else is using all the same services as well. The speed of the process was fairly easy and was done in great timing. The people was nice as well and they never put me on hold. Everything was great with the representative. She was nice and knew what she was talking about. Loved the great customer services much live action. But the man who installed it was late and he was weirdly dressed and was very rude. I would have loved to know more but he acted like he didn't wanna be here.

The internet speed is fast and for the most part reliable. I can access websites quickly and multiple ones at a time. Several devices can be connected at once and it doesn't seem to affect the internet speed. However there are many times the internet freezes or goes offline when I am in the middle of doing something. Comcast's customer service sucks to make it worse. There are too many automated options and if I can get through to a rep, the hold times are often ridiculous no matter what time of day or night. They "accidentally" disconnect calls often and don't seem to care. The installation was not a problem, though. A rep was sent to my home for set up because there was an issue with me trying to set it up myself. I was told the issue was with my building and the charge was waived after much complaining.

The installation was quick, clean, and easy, and the man was very friendly! He answered all questions we had, and was able to work around our schedule. Whenever I have a question, I am always able to call customer service though times to wait are typically around five minutes, from my experience. But the speed is wonderful. It's quicker than other providers I have used. It will occasionally go down, but it always comes back within a minute or two. My only complaint is that the provider said it would be faster than it is. However, ignoring that and comparing it to other providers, it is very reliable.

We chose to do a self install which was a very easy install process. I chose to use my own router so that took a while to connect with but customer service was there to help throughout the process. I was on the phone with them when I did my self install and they were very knowledgeable and understanding. They made sure I had a solution to all my problems and was satisfied with my products and services. Then I am always able to connect to my wifi on each device simultaneously. We have at least ten different devices connected at the same time without any lagging or disconnection. The loading time is very quick and I have downloaded multiple movies and apps instantly without having to wait long periods.

Comcast service never seems to go out because of bad weather or anything else. The internet speeds are fast and always reliable and never seem to be any issues. We needed up doing the installation all by ourselves. All the equipment came with very detailed instructions that were easy to follow and made it easier and more convenient than having to get it professionally installed. Anytime I have ever had to call customer service the wait times are usually very short. Their customer service reps are always very knowledgeable and helpful in assisting me with my needs. I have never had issues in the 2 years of service with Comcast to experience slow internet speed. Everything downloads quickly and service is never interrupted. I think their speeds are better than most. Overall I would recommend them to anyone.

The network service was reliable most of the time. Sometimes, the network would have issues connecting and it was just a headache to deal with. The installation process was quick and easy. After my family got Comcast as the Internet service provider, we called them and simply told them the relevant information they needed for it to connect. The customer service at Comcast is great. The associates there are very helpful and will make sure they do what they need to to make sure the customers have the best experience possible. The speed was satisfactory. When we used Comcast as our internet service provider, we had a dial up connection. The dial up connection would be slow at times but it was satisfactory for dial up.

We have good reception and clear picture and sound on our tv and devices. It's very easy to use their friendly customer service and to pay our bills. Installation was a great experience! The technician showed up on time, was really nice and explained how to use the remote. He made sure our devices were connected too. Customer service is very friendly. When we called them once, they stayed on the phone to troubleshoot and corrected the situation quickly. Our Internet speed is great. Our downloads lead quickly and there is very seldom buffering. I click on something and it works easily.

Xfinity is a reliable internet provider. I have no issues with my service or speed not being up to my standards. The only time I have any problems is when I lose my power altogether. The speed of my internet connection is very fast. Even when I'm using my 3g phone I do not have any problems with the speed of my internet connection. The tech who installed my internet was on time and made sure that I understood not only the setup of my tv but also walked me through how to use the remote functions and etc. The customer service reps are very courteous and professional. They are very helpful with any problems you may experience should any problems come up. They will try to solve your issues without having an actual tech out which could cost you more money.

Comcast Internet Service works fine as long as you pay your bill before the due date. If not they will start slowing your Internet connection. So it takes longer to do everything. They also do this thing where they bill you twice which means say your bill is due the 29th of this month, well before the 29th they will bill you again for the month after that so it causes you to have two bills due. But the installation was very easy. They came out and installed for us. The people were very polite. They didn't take too long and they came at a reasonable time. Customer service is okay. Sometimes you get rude people with a really bad attitude. Other days you get really nice people. I've only had to call once or twice.

You can call Comcast and not have to wait a really long time on hold. They pick up the phone and are ready to help you right away. Never rude or wanting to rush you off the phone, it's really a nice thing to do is to call them and get on with the rest of my day and not have to dedicate my entire day trying to get something fixed or waiting on someone to come out and fix it for me. They came out to my apartment for the installation, and started to do their thing. They never tried to rush and get out, they even cleaned up their own mess before leaving and made sure I knew how to access everything and that the internet worked properly. Some of the customer service representatives can be rude, but that just depends on who all you talk to. Not everyone is nice or has a good day all the time. I get the low income household internet price and for what I pay I get a decent amount of speed.

Comcast was a good service provider. We had cable and internet. I'd only recommend this service because it can usually connect everywhere. All the people who use Xfinity make this possible. The installation for Xfinity was a simple process. The guy came in and fixed up the cords. The customer service was typical of your average customer service. It was a run-of-the-mill service, nothing out of the ordinary. The operatives were good in their job. I never had that big a problem with them. The internet speed could use some help because it was like a on-and-off type thing. Sometimes it would work, sometimes it wouldn't.

Comcast's prices were great UP FRONT. There were very few interruptions in my service, no weather issues, not many glitches, variety of channels, wide selection on demand, always available. Also, the speed of connection was great, nothing took too long to load or download from any of our devices. However, it did seem a bit slow when it came to resetting the main box. When they installed they pulled insulation out of my walls but failed to clean it up, the tech smoked in my house, yes I smoke but very unprofessional to do so in a customer's house. When I tried to call to talk to them about the installation they seemed to sweep it under the rug as if it were no big deal which made me feel disrespected.

Most of the time I get the down- and upload speeds I pay for. I have had to call monthly, sometimes more than once a month, for troubleshooting but the service itself is really very reliable and tech support by phone or in home has been great. However, there is no such thing as customer service at CONcast. I have even gone to the local payment center for help with my billing concerns and have been told that if I want to see someone who was empowered to help me, I would need to drive an hour and a half from home without guarantees that I would be helped. Then the technical and physical aspects of the installation were perfect however the install tech lied about the work that he did in order to pad his paycheck and I was charged an additional $90 for work that was neither needed nor completed. To date these fraudulent charges have not been removed from my account. Customer service and billing have been disgraceful.

They showed up on time and were very professional. They didn't leave any wires or mess of any kind and I was able to connect to the internet immediately. I live in an area well outside city limits and the internet speed is always good. I have 3 children and my husband and myself all using the internet at the same time and have great speed. No lagging at all. We use it for homework, streaming music and movies at the same time with no problem. But on the rare occasion that I have a problem, I am most impressed with the fact that I can get same day service. Even on Sunday! And they carry repair parts with them you don't have to wait for something to be ordered.

Comcast Internet Service has great variety of shows, no down time, and good customer service. Xfinity customer service is available 24 hours, they are quick to solve any problem that may accrue. The price are lower the other services. I like the bundle packages. Xfinity service installation was quick and easy. It was a positive experience, all connection with without any discomfort to us. Activation was quick and no extra wiring to our home was needed. Xfinity internet service is speedy, downloads up to 10 mbps. It's clear and concise. Xfinity deliver fast internet access to hot spot nationwide. WiFi is also fast. Xfinity does not have a problem with shutdown or blackouts, I enjoy the ability of getting on quickly out of a long waiting time.

Installation experience was easy and quick. They came on time and were helpful in regards to other services like how to use a smart tv. I was very pleased with the reliability in city areas which is what I would recommend. On the other hand, it's a bit more difficult to have good service in smaller towns. Great customer service and I never had a bad experience when it came to getting good service from scheduling a time to install and from the people who installed the internet service.

The installer was wonderful and very helpful. Took his time and explained everything to all of us. He was also very pleasant and efficient. Comcast has excellent customer service as well. They are always eager to answer any and all questions and resolve any issue we may have. Though we rarely have any issues. The speed is sometimes slower than I'd like. But for the most part I am happy with the service, and I have no complaints. It's usually very reliable and always have great signal. I'm very satisfied and I'd recommend Comcast to anyone.

Comcast's reliability is very good. The speed is fantastic. It's great to use and saves time with its fast loading. When I want to go online shopping or play online games, I don't really need to worry about bugs or lag. My installation experience with Comcast was great. I'd recommend it to lots of people, especially those who go on the Internet a lot, watch movies, etc.

The installation was on time, and fast and friendly. Everything was explained to us by the employee in a understanding way making it easier for us to navigate the system. We received good customer care on the phone and in person. They took the time to answer all our questions and show us how to work the system easier. My internet was ok and we're satisfied with the speed most of the time but when the wind was high or raining out or a heavy snow it would cut in and out constantly sometimes cutting off for hours and days before being able to be fixed.

Comcast Internet Service has really good customer service which I find really useful and good prices thinking about service. The services is really fast and I want to keep doing business with them. When I try to go in wherever webpage that I want it change so fast. The gaming experience I find them so reliable and enjoyable experience. Installer give me a good service. They didn't ask me for more money that we afford. I enjoy the good treat with them. When I have a question or things to ask, I just call them or just email them and I find a professional people who answer with a precision reliable. They are kind and good.

Always awesome to have a great internet provider. The speed of my internet is great. Everything loads quickly. For example when I'm checking my email yahoo.com loads quickly, as well as when I'm logging into the Baltimore Ravens website. Facebook loads quickly, as well as Twitter. I did the installation myself so I wasn't charged extra and the Comcast Customer Service helped me set everything up for example the adapter to combine with the cable and internet. When I call to pay my bill it's usually very quick and I don't need to wait on hold for a half hour.

Installation is easy and I can save money by using my own modem/router by opting out of self installation. However, their customer service reps are under skilled for what they need to know, and the average wait time I have experienced is over 8 minutes, which is very discouraging to stay with their company for providing my internet services. Also, the instructions are unclear and language barriers are almost always very problematic in solving any issues I may have. Then I pay for the 2nd level of Internet speeds but my Internet is always going out when I am the only user on my modem. Sometimes devices can't even find the Wi-Fi network because the signal is so weak. Both the loading and downloading times are very slow and I am not wanting to pay even more money for terrible service.

The installers came out and showed up early. They had everything installed in about one hour maybe a little under a hour and they didn't charge me a thing for it. Comcast has reliable and good signal strength. The service is excellent and it's not choppy. We run lot on our wifi and we have excellent signals too. Comcast's prices are great too.

Comcast is one of the fastest, most reliable services I have ever had. It was so easy to use and downloaded things in a matter of minutes. Great for online gaming and was never laggy. Always easy to navigate. A friendly, thoughtful, and very spot on time wise installation person. Fast and very informative when installing. He also showed how to troubleshoot if you had any issues. Customer service was always friendly, with prompt responses, easy to talk to if you had issues, always was ready to solve any problem you had and always a smile on their face when helping you.

Comcast is a great reliable service at an affordable price. Our installation technician arrived at the scheduled time and has excellent customer service skills. He knew what he was doing and got the job done in a quick manner. Customer service is great. You really feel like you are a valued customer and that the company appreciated your business. We use several services at the same time and have never had an issue with speed or quality of service. I highly recommend using their service! You will not be disappointed.

Our installation was typical as far as I can tell but everyone involved was very friendly and very professional and there were no issues throughout. As far as our major issues are concerned, I have never had an issue that was left unresolved. When I have expected problems, the customer service has been excellent but there have been a couple of representatives that I would rather not have had to deal with. Also, I have never thought of our service as anything but fast. Anytime I experience a delay (which is rare) I know that there is a problem with the device or the service. I have never had any issues with regular service and have only experienced two outages in the past six years.

Comcast sent not one but two technicians over for installation. They were very helpful and were able to overcome whatever issues they encountered quickly. When we wanted to downgrade the package, the customer service representative was really professional and followed up on our request promptly, much to our delight. The service comes with two channels or frequencies. 2.4 GHz and 5.0 GHz. Some of my devices cannot recognize the higher frequency, so having a second one is extremely helpful. The service is mostly reliable. The outages do not last more than a few hours usually. Of course there is room for improvement. Other than that, I don't have other complaints.

The installation was ok considering we installed everything ourselves. Comcast would provide installation but they charged so much and it was basically nonsense having them come out. Plus, their customer service is rude and not helpful at all. They could not ever provide the answers that I was looking for or asking for and would always just keep deferring me to another department or another person. Also, they always seemed to change the pricing from month to month, with no good explanation of the changes. Internet was ok but not great, but it was usually reliable when needed and it was pretty fast as long as there wasn't too many users on at one time. But there are four people in my household that use the internet and that caused it to be slow at times.

Fastest internet I have ever had. The speed is phenomenal and downloads take no time at all. It's great for streaming and gaming and can stream multiple devices at once with ease. I never had a problem with loss of service or outages. Great price, too. Also, I did the self installation and it was very easy if you have a basic knowledge of how this stuff works. And the instructions are to the point. Moreover, from what I have heard, their customer service is very pleasant and easy to deal with. I would recommend this to anyone.

The internet provider and the service are exceptional. When scheduling an appointment, they were on time and fast. The installation process was fast. I was able to schedule an appointment within 72 hours of making it. The driver called when he was on his way and then called 5 minutes before they got here. They offer fiber connections which make the speed faster than copper wire. It all depends on the speed chosen. Customer Service did not explain or ask the right questions to determine which speed was best for me and my needs, but once I figured it out it was great. The Technical Service Department is wonderful, however the Billing Department people are not the nicest people and the Customer Service people are very rude.

Comcast Internet Service has amazing quality and excellent customer service. The internet almost never goes offline and the internet speed is amazing. Webpages load almost instantaneously. The download and upload speeds are outstanding, incredibly fast, and efficient. I never have to wait long, even for really big files. I don't have to worry about lag and the speed really keeps up with me and my needs. I am not a patient person, and this internet really suits me. I guess it's left me pretty spoiled. I never have to worry about connectivity and I've only had to reset the router once in three years. I almost never have to call and speak to their customer service team and they've never had to send a technician out for a service call.

The installers were on time, they installed and explained everything clearly with numbers to contact if we had any issues. The technicians were polite and knowledgeable about their service, and answered all my questions clearly. However, we are paying for high speed, up to 75, but never seem to be able to hit 25 and we have to call at least once a month because our "high" speed connectivity never goes over it. We get a lot of error loading messages, and dropped connections. However it runs steady around 13, and when it goes lower we have to call because pages won't load. But every time we have had to call, the representatives are always helpful, polite and willing to go above and beyond to help fix any problems. They seem to sincerely want to help, and are happy to do what they can to help fix things that go wrong.

The service that was provided for the installation of Xfinity and Comcast internet was a very helpful, fast and easy experience. The customer service that was given to me was pretty decent. Also, the internet was reliable for the most part. It could be better but for being in a rural area the internet speed is pretty quick for the family to work on homework. Though I wish at times that the internet would be a bit faster, I can't be too picky. I would recommend the company if anyone were to ask.I

The installation was very fast. I directly talked to the technician and he came to install the internet in the timeframe we previously coordinated. He suggested me the best deal they had at that moment. The whole process lasted about 1 hour. I had Comcast provider for over 1 year. I had 2 outages in all that time, but they lasted few minutes. My service was a 75mg and I used it with all my devices at home (laptops, tablets, cellphones) up to 7 devices at the same time. Never had a big issue to complain about. The other positive factor Comcast provides is the numerous hotspots they have everywhere. I called them when I was planning to move and to ask if they had the service available in my new place. Sadly, they didn't so I requested the cancellation but the agent was friendly and helpful the whole time. So sad I had to change to Verizon.

The service is horrible and the moving is worst. It's 15 days till now and they haven't fixed my issue. They keep saying "there is no other way we can help" other than waiting. Never experienced such a worst and horrible ISP. Xfinity you are the worst player. Try to keep the promises you made to the customer and never take excuses more than you deserve. Technicians come and they don't fix. Says "I can't fix."

The employee came over and installed the internet service in about 3 to five minutes. It was very quick and I could've done it myself. The speed of Comcast's Internet was more than quick. It allowed all of our devices to connect and operate quickly and it downloaded multiple things quicker. I had Bright House before and this is faster. Going over the allowed usage made it extremely slow. My overall experience with this Internet provider is as shows. I just wouldn't recommend if you have a big family like I do and can't afford the biggest offer they have. But if you have one or two of you that will use it, it will be perfect. It's quick and reliable. Works faster than my 4G.

I've been a customer of Comcast/Xfinity for over 3 years now. I'm glad I made the switch from my previous provider. Comcast is very reliable, polite, professional and helpful. Combine this with the obvious and desired benefits of high speed and great quality service and anyone would be satisfied. The installation was a breeze. Their tech personnel came over and were done in less than 30 minutes, all for no charge. They even offered me upgrades every few months and a tech person to come out and help, if I needed (at no additional cost to me). However, upgrades were easy and I was able to do them myself - using the instructions they provided.

They are a service that has okay reliability. Their speed is good when the internet works. Oftentimes, the internet is down for me, but when it's working I'm somewhat satisfied with the speed. Installation was okay service-wise. The amount of time they made me wait was dissatisfying. But when they finally got there, it was a speedy installation. However, they aren't very good customer service-wise. In my experience, they take awhile to even get a worker to your place and the time range is way too long to wait. I once had a worker not even show up after waiting countless hours and not going into work because it was "the only day" they could do it.

Comcast's installers showed up within the window that was given and installed and set everything up pretty quickly. We often have 3 or 4 phones using the wifi and sometimes even have a movie or TV show streaming at the same time with no lag or loading issues. We never have outages in service unless the power is actually out. I very rarely have to contact customer service but they have always been helpful and nice during our conversation and the wait times has also been not that long. Moreover, they are easy to communicate with and are forgiving of a late payment here and there.

The installation process to connect my whole house and devices, a total of twelve items, took only 30 minutes, and was one of the most pleasant experiences I ever had with the company. The customer service center at XFINITY is really all about figuring out the problem and helping you out in as little time as possible. It is one of the best qualities that XFINITY has to offer compared to other companies. There is an overall satisfactory result in my entertainment experience with XFINITY. Sometimes, however, I feel like it takes too long to buffer when it comes to On Demand programming, especially after an update. Other than that, it is of very good quality.

It's convenient and most of the time the speed was extremely fast and reliable. Also, it was easy to set up an appointment on the phone for the installation. They came when they said they would and it didn't take long. The guy who came was very nice. They installed it and showed how to use it. And the reps always come to help you if you need it and are always available to talk to you on the phone. They always reach out to you even if they don't ask and send flyers with coupons. We rarely have problems but Comcast can sometimes be a little slow when you are using the internet too much.

I rely to internet a lot because I do lot of work through internet. Comcast provides quality of network, more reliable to the service when needed in working with kids' projects and do lots of college work, college assignments. Installation is quick process. Within minutes installation completed by myself or by the technician due to some weather technical problems occurred. It takes few minutes to connect to the customer service and provide with solutions to the problem where it occurred when that happened. Internet speed is basically depending on the network. We took 75 Mbps and it runs good for various download and apps installed within few minutes of downloading or getting to it.

The speed is great. It is fast with more than one phone and a computer on it at the same time and we have not many problems. It's very good all the time. People should look in to it. The Internet cost a lot but what does not this days. The customer service was very nice. They knew how to solve my problem and help me with it. The installers were nice, knew what they were doing and did not take a whole lot of time.

We got the self install which was very simple, faster, and cheaper. We hooked it up, called to activate and was ready to use in only 20 mins after that. The internet speed that we have is actually the lowest that Comcast has but it still works amazing. We have our phones hooked up, also our computer and smart TV, and everyone in our home can be on at the same time and it doesn't slow down. I would recommend this service to everyone. Even when there is a storm the internet works great. And I love that there is hot spots everywhere. Also, all the Comcast representatives are very nice and respectful. There is no-one else that I have seen that is better to customers than these people.

About 2 months ago Comcast changed its email set up. I can say it is totally unsatisfactory! I have read a number of complaints about their new system. If it isn't upgraded to poor at least I will switch to FIOS!!!

The internet has very good download speeds and it's the fastest I have ever had. We stream Netflix on multiple devices at the same time without any problems. It has never not worked and always dependable. I've never had to reset the modem and it is always fast. The installation was quick, easy and painless. We had a technician set it up, he was in and out in fifteen minutes. In addition, I had to contact customer service one time and the wait time was relatively short compared to similar companies. I was highly satisfied and the problem was fixed.

The internet is always working. I don't think it compares to other internet providers in the area. We never have an issue with connectivity and the speed is very fast. It is rated at 217 MBPS and we never have issues searching the web or completing our work online. It is easily installed by a technician and they set it up very quickly. We are taught how to connect to the internet and which WIFI signal to use and make secure in our home. It is secure as well as dependable. Moreover, we have rarely had an issue with Comcast Customer Service. They are very helpful and knowledgeable online and when we make a phone call. If there is an issue it is quickly resolved. We spread the word about the good service we receive with Comcast. We are happy to use this reliable service.

Comcast Internet Service has not gave me much problems getting on or staying on. It runs fairly fast and have not had many interruptions when there was a storm or anything else. It was easy install and was able to do it myself in very little time. If you have any questions there was someone available to walk you through it. Their customer service always works to better assist you in any matter. They work fast to address your concerns if you have any and they have quick and friendly people and eager to help at all times. Never really had any problems with the speed. It is always on point and even if you're pretty far from the modem it is still really fast in picking up.

It's great and very fast. I like their programs. It's reliable and well known. I like their services. They give you a lot of choices. Customer service was great. They were cheerful and happy to help me and answer my questions. Gave me specials. They were very helpful to solve my problems. They answer any questions you might have. If you have problems with internet or service they resolve it. They came in time and they answer my questions. They connect my service fast. Program my remote control to the box and t.v. I'm very satisfaction with internet service's speed. It's fast and it does not take a long time to load up. I like I don't have to wait. I'm able to surf without waiting for a long time.

Comcast delivers constant reliable service at a reasonable rate. Their Customer service makes sure all questions are answered. They are always polite and knowledgeable about any problems you might have. The installation of the internet, phone and wifi was quick and easy. Still, the WiFi goes out now and then but not for long but cable doesn't go out even in bad weather. Also, the speed of my home wifi is fast. Lot less time for pages to load and less waiting time. Comcast is well worth the cost.

They are ok but they charge way too much money, and if you call at a certain time, you will be on hold forever. If they focused on their customer more, and listen to what is important to them, they would be a lot better off. The installation process went very smooth with no problems. They were on time, did everything correctly, and made sure everything was right before they left. I am satisfied with the customer service, but I think they ask you too many questions in the beginning of the call. I kind of just want to get to the point of what I need and complete the call. Speed is ok. I do feel like the tech could be a little more knowledgeable about how to make your internet speed the fastest it can be.

The internet speed worked great. It barely ever turned off and we could use more than one computer on the modem and it would still work fast. It would always work and you got a lot of cable channels and you got free Showtime and HBO for 6 months if you were a student. The guys who came to install it were very nice and helpful. They answered any questions we had and were very friendly and made sure everything was working great before they left. Comcast also had great customer service. They make sure you know everything before you even get your service and if you are not happy with your service they make sure to figure out what will make you happy.

I have had Comcast, since it was established I have moved to three different cities, still kept the television subscription and the range of channels and service never let me down. The installation was smooth until I moved to a downstairs apartment. Comcast had to send a representative three times until they had to dig a new line outside my apartment. After that the subscription was great. The clarity and speed of my internet is extremely fast and efficient, there's hardly a break in service until the early am hours which is a positive factor to always have great customer experience. Also, I have received excellent customer service dealing with the Comcast representative.

It is very easy to install and get started. It takes about 20-30 minutes to turn on and be fully ready for use though. But the internet goes down a lot. The basic service speed isn't very good which is the one I have. I'd recommend going with a higher speed. And when I call Customer service it is ok but it's sometimes hard to understand the people on the other end of the line because of their accents.

Customer Service Operators were very helpful up to the point where they support the Company if you are being overcharged on your Monthly Statements. They always seem to treat each customer with the utmost disrespect by talking to us like everything always seems to be the Customers fault for everything. For the installation, I contacted Customer Service, have them a few numbers, and my internet was up and running. The second I installed the Router it was easy to connect my WiFi to my phone. High Speed Internet is exactly what you get, unless the Company throws a wrench at you by telling you that you never made a payment, even though the Customer has the Check information in their hand.

Comcast Internet Service is pretty good. It rarely ever is down and if it is, however, your tv probably is too. It is typically pretty quick however I still prefer to use my phone service. I feel the workers installed it perfectly. It works pretty damn good and I definitely recommend it. Their customer service are very easy to talk to. They do the best at their capabilities to help genuinely please the customer. They listen to your problems and do their best to solve. It is pretty quick speed, when very few people are on it. However there are times that my phone LTE speed is faster. I have also noticed it is faster at night.

I originally selected self install, based on the recommendation of the field sales rep, who looked and said I would have no problem. The self-install did not work, so I was left having to pay for a professional installation. Every time I call customer service, I end up getting transferred. Even though I know the Xfinity phone system very well, and know which departments handle which issues, I ALWAYS get transferred. It lead me to having poor tv service for nearly 2 months, because I didn't want to have to deal with the phone reps. Once I get to an agent that is competent, then it's all good. I pay for 100 MBPS, but every time I run a speed test, I barely get above 50 MBPS. Service goes out frequently, but Comcast is the best option for where I live. We use a lot of devices wirelessly, 2 gaming systems, a laptop, and a cell phone, almost always all at the same time, so it can be hard to get them all to go at an acceptable speed.

I'm very happy with my speed overall. It's very fast and I never have any connection issues. I love the fact it comes with their hotspot where you can connect to any XFINITY internet connection. My household has several devices hooked up to my wifi but there is very little lag. Installation was very easy and fast and the technician was very knowledgeable. I did speak to a representative once and he did help me with some speed issues I was having. The customer service is ok but I much prefer the chat function over a phone call. I've had to wait 20 minutes before to actually speak with someone.

The internet is extremely fast and reliable. It is fast enough that I'm not waiting more than a minute for a page to load. It gives me the opportunity to work homework, do research or even just play games. There is no freezing and when the weather is horrible there are still no issues with the internet or its connection. The installation was a little time consuming but it was no fault of the installer. The installer was kind and considerate. He explained the process, made sure that all wires were working and made sure that the internet was working before he left. At times the customer service representatives are hard to understand but they are kind and considerate. They make sure to do everything they can to explain any unknown charges while also making sure to solve any issues. They are wonderful having a technician come out as soon as possible.

When I used Comcast their internet was very reliable. I never had blackouts and the reliability was great. The speed of my internet was comparable to Cox. It was fast and always let me connect multiple devices at once without it bogging down. I was very happy with the speed. Comcast installation took a little while. The service tech was on time and he had to run the cable from the wall to my comp and left a little damage. Customer service is just like any other internet service provider. They have average wait times to speak to someone and you are treated fairly well.

Comcast is a great company. They are very reliable and are good at fixing any problems you may have with their service or billing. I'd highly recommend them. I have used them for over seven years. The woman who came and installed the service was competent and friendly. She was on time and guided me step by step through the process and answered any questions I had. Their customer service is wonderful and answers my questions in a fast and timely manner and the wait time been no more than five to ten minutes. The internet speed is more than I could ask for. It is faster than any other internet I have ever used. There has only been one time when there was a lag in the service but it was handled promptly.

I called to upgrade from just internet speed 75 to cable, home security & internet speed 150. After all said and appointed set got Thursday between 3 to 5pm. Thursday comes. Got a call at 3:15pm confirming my appointment for Friday between 5-7pm. Ok. Comes Friday tech shows up and the order is wrong. All he has is to upgrade internet so he did nothing and left. Been calling customer service multiple times. Been put on hold and crazy feels like they are doing me a favor by answering the phone and me trying to upgrade.

My internet has never crashed and it is super fast! Numerous people can be at my house and be on the internet and not have lagging or slower service. The speed is consistent and I have no problems with my internet whatsoever. The man that came to set it all up for us walked us through what he needed to do for installation. He did it in a very timely manner and was able to answer and explain any questions we had for him. He was very friendly and cautious about his work. He also knew what he was doing and he did an amazing job. Any questions we have get answered by customer service in a timely manner. We do not have to sit on the phone for a long time waiting to talk to someone. When we would explain our problem or ask questions the worker knew exactly what was going on and was very knowledgeable in their field.

Installation went well with no problems. The technician was average and he didn't go above and beyond. He didn't speak much but was respectful. And then the only time I worked with customer service was a billing issue but the representative was nice and did not put me on hold long. Also, the speed was good. Unlike satellite and others it never had lagging. It worked well for my family considering how many of were using multiple devices at the same time. We were never fighting over the wifi signal. You get what you pay for and the more money you pay the better the speed.

The technician during the installation was nice and knowledgeable. I had no issues and I would recommend. He was very professional and a good person. He was on time and was quick to get the job done. When I call or ask questions they were answered in a good manner. Their customer service looked for possible solutions, not always fixable but was friendly and did what they could. The reliability is usually pretty good though it goes in and out sometimes. It works better upstairs than downstairs, sometimes it will stop working and I will need to reset it. Internet speed is good, other than if there are more than one device it may slow down. No other issues unless I am in the basement.

It has been over a decade since installation but I do remember it being super easy and pain free. It was a pleasant experience. I've always had great customer service and they are fast getting people out when I need it and do great troubleshooting over the phone to help me fix the problems. I rarely if ever get bad service or it going out. Comcast is great and that's why I haven't ever changed providers although I have looked because price is a bit high.

Very dissatisfied with Xfinity Internet. Sometimes our internet loses its connection several times a day, it is very frustrating! AT&T is way better by far. Comcast don't fix the issue of losing its connection, and also they don't take no money off my bill neither! Furthermore, it is extremely slow. I am not satisfied at all about the speed being so darn slow. I wouldn't recommend Comcast Internet to anyone not even my family or friends. I am also dissatisfied with their customer service because whenever I called them to explain about our service getting interrupted, they wanted to charge me an extra fee to my bill for doing so. On the other hand, the installation of Comcast was a fairly easy and nice experience, I have no complaints about that part. It went well getting Comcast to hook us up with internet service, and they seemed very friendly about doing it.

Comcast was a great service provider. The internet and television service was as they offer. It was clear and fast. When I called they said they will be by on Friday in the morning at 9 am and they did come at 9 am just as they said and the installation was fast and simple. I liked the way they talk to me and their customer service is very polite. They made sure I understood everything from their services as the offer in the commercial said. Their speed is incredible. Every time I used my computer everything came out clear and in high speed. It was a service I enjoyed every time I used it day or night.

The service is slow and outages were frequent. DSL is faster, and cable should never be slower than DSL even when it is the economy package. 2 bar 4g is faster, so frequently tether phone to laptop. The customer service from Comcast is very scripted, with long hold times and run around were frequent features, if you could reach a person. They are of no help and frequently said it was on our end when it wasn't.

Comcast always had signal and worked very well. Even if it was raining, or really windy outside, my signal was still strong. It's very reliable. Installation happened very fast and efficiently. The installer was very kind and did an excellent job at getting my internet set up. I also could have it locked, so my neighbors couldn't use my internet. The speed of the internet is very fast, and I rarely lagged. Customer Service was very nice and helped me solve any problems, if I came across any. They were never rude or short with me. They stayed on the phone with me 'til the issue was solved. I would recommend this service to anyone.

The installer was so quick and clean. He also talked to us a lot and made us feel comfortable. He knew exactly what he was doing and we didn't have any help. The customer service with Comcast is great. We never have to ask for anything and when we call they always make sure we are taken care of fast and efficient. The speed is just amazing especially for the price. Comcast is reliable, though sometimes the ping is a little high but we just call and it gets taken care of. I lag sometimes too so it can be annoying. On the other hand it is always quick when loading pages and streaming.

Comcast's wifi service was slow and would kick me offline. Streaming movies was also difficult. I would have to download the movie for two hours prior to watching it. I prefer to stream rather than download. Also, it took awhile for the picture to clear. When you have a high def 4K tv, picture quality is important. Being able to use the tv at its best with slow speed is frustrating. Installation was quick and the service employee was very friendly. They have great installers. They answered questions, provided direct contacts if any problems were to occur. Customer service seems to be the best quality. But I wonder if it is because they deal with too many complaints and know the routine or if they truly care and understand their customer needs.

Comcast provide the channels we are interested in having. Speed is successful and enjoyable. We are happy with our package. However, the package is too expensive and I'm having to take a second look at the package we have. Will look into different providers after the holidays. But the serviceman was prompt, also very knowledgeable and was able to answer all of our questions. Installation was done in a reasonable time period also. Customer service rep was very courteous, polite and knew what they were doing.

The installation process was pretty fast and on time. The guy check in with us; letting us know what we were getting and what he'd be doing. Once he was all done, he was nice enough to show us how the cable worked and answered questions we had! He was very professional!! Internet speed is great. Even when all of us are busy with our laptops or cellphone and iPads, we're all able to use the internet without worrying it will slow down on us. But we all have those days that we can't get anything to work!! The idea of making a phone call to customer service is scary but sometimes it's just needed. But what's great about Xfinity is before doing all that, they offer an app to give you help and support when you need it. And if I can't do it, I'm happy to call. My brother and I have never had a problem. I know I'll be helped as quickly as possible!

The customer service of Comcast is reliable and special. Their reps are always professional, knowledgeable and more than willing to help any way possible. They will go out of their way to provide solutions to your problem should one arise. You can always rely on their internet connection and speed. If there has been a outage of service, they will offer another service to make up for the down time. Also, if something is not right with the internet speed, Customer Service is able to work with you to improve it by suggesting different solutions. The techs always keep their appointment times for the installation and if there is a delay, you are notified of it. The installation was completed in a timely manner and before leaving, ask if I had any questions.

The installer was very knowledgeable and nice. He was able to have the Internet, and accessories, installed within forty-five minutes. Once finished, he gave me a 'how-to' on my new service. I can only think of one time I couldn't get my browser to connect to the Internet, and it was because a storm. Once the storm started to settle down, I was able to reboot my router, and it started right up. I was very happy with the speed of my Internet connection. I've had several different internet providers in the past, but this was the only service that actually was able to consistently provide me with the speed I was paying for.

Comcast's service and quality of product is garbage. I have no choice either Comcast or satellite. I would rather have Verizon. I just had the technician give me the two cable boxes because I've been in the industry and I know the garbage work they do. They hit you with all these hidden charges that I wasn't going to pay when I could do a quality work vs piecework the cable provider Comcast provide. Plus they always give you the run-around. You cannot get a direct answer. The cable box prompt Beyond slow. Talking to a representative slow so in general Comcast is slow. I will deal with it until I move but Comcast is beyond horrible.

Comcast always corrects problems when they arise and always provides courteous customer service. Normally always arrive at the designated times. Installers were prompt and professional. Professionally attired and knowledge of all questions given to them. They even gave me information to prevent any future interruptions of my cable. Every time I called them they were so very cordial and patient with me no matter how many questions I had. If they could not assist me right then and there on the phone they quickly gave me an appointment to get the problem corrected. I am very happy with the speed of my Internet service and my downloads are much quicker when I get on my iPad. I also have no problems when I use my iPhone and when I use the Wi-Fi connection. I am very happy with it.

The installation was fast, easy and I also had a good window of time for installation. I didn't have to take a full day off work, only a couple of hours, to be home waiting for the cable guy to show up. In addition, the internet speed was fast with the ability to upgrade at any time. I had no issues with internet speed with the plan I selected. I'm satisfied with the speed and connection. Also, I was able to access customer service any time of the day, although it took a lot of steps to get a representative on the phone or to the right department for assistance. Every time I spoke with customer service my issue was resolved and I didn't have to wait too long for assistance.

My internet is extremely slow and very unreliable. WiFi signal drops away often and digital content is slow to load! I cannot even get a steady signal upstairs in my house. If two or more people are online at the same time, forget it!!! It is extremely frustrating! Installed a while ago, and my modem was placed where I have difficulty getting a signal upstairs in my bedroom. Not sure why the installation was done in a less than optimal location for my home. Calling Comcast is a nightmare. If you get to speak to anybody, they often do not know what they are doing. I had a customer service representative lie to me about what my monthly bill amount would be.

Installation was easy and fast with nice and helpful worker. Only wished the service was good and worked. Never had a problem with other internet service before until them. Always lost signal and customer services was no help at all. They didn't seem to know what they were doing at all and pretty rude. I would get transfer over and over, they would not returned calls and overcharged me a lot hidden fees. Not worth it. Never worked, never got money back for something we didn't use. When I had signal it was so slow and frustrating. Bad experience for me with this company.

The Comcast installer came on time. He was neat, respectful, and worked quickly and efficiently. All parts that were needed for the job were available. Customer service representatives are always kind and courteous and ready to help. I have had no service interruptions and always reliable service. Speed is more than enough for my needs. I have had no issues with reduced speed or lagging so I have no complaints over the years of service.

Installation didn't really take that much long. Was in and out pretty quick very very fast. I would recommend this service to anyone if they not using it for work. Also, great customer service, very friendly people, very helpful and on top of everything. They always willing to help with anything you need help on. But speed is not the best with this internet company. Sometimes it's fast then other times it runs slow but it's dependable and did OK.

Overall great service. Although sometimes hard to reach an actual person when calling customer service for support but once getting to someone it was smooth sailing. They're very polite and to the point usually without having to put me back on hold. The installer was nice and informative. They got there on time with a call ahead and had it done quickly. Getting them back out there for any problems was a little harder. Most of the time I am very pleased with the speed of the internet. However, the weather has an affect on service every now and then but problem is usually resolved in a timely manner.

We love the high quality of speed and it is lightning fast. My service is reliable and have had no issues with it at all. Also, we had no issues with installation. They came and hooked it up right after we ordered our internet. They were professional, polite and very quick getting the job done correctly. We have always had polite customer service reps and they have always gone out of their way to help us with anything we need. I would recommend them to anyone looking for a good service provider.

I called 4 other local service providers and Xfinity was able to give me an install appointment to come do install within 24 hours of my phone call. Then they gave me a 4 hour window of 12-4 pm. They were at my door at 12:10. And the tech was an absolute doll. He was very knowledgeable and had the entire install done in 30 min. Wonderful!!! I always had all questions or problems I had on my account taken care of and handled to my satisfaction. I did have a couple of cs reps that were rude so I would tell them to put their supervisor on the phone and after speaking to supervisors on the situation they not only documented my problem I had with them and they contacted me back in 24-48 hours with the outcome of their investigation and the person I complained about had been fired. That is good customer service.

The installation process was very easy. The customer service was always very helpful and friendly and was there when I needed help with installation and the provider going down for a moment in time. The speed was very fast comparing to other internet providers that I had used in the past and I will always except speed as fast as this provider. The service always worked when I needed it to and the few times it didn't I got help from those that work for the provider and got it back up working very quickly.

When the installers showed up they were late. The guy was extremely rude and had a very foul mouth on him. I could not believe he would talk like he did in a customer's house. Also, every time I call them they always just have the same thing to say at all times, "Just restart the modem." This company really needs to figure it out. I am very dissatisfied with the customer service that I have received with this company and what reliability? Their internet is horrible. The wifi won't connect half the time to our phones and very laggy on my laptop, phones and smart tv. Also, it is extremely slow. Half the time it takes like 5 minutes to open a webpage and the tv will just cut off during an app.

Comcast Internet Service was for the most part very reliable. I have few to no complaints regarding reliability. Even during storms when an outage was to be expected it came through and pretty quick and clearly at that. The installation process was quick, easy and efficient. They were friendly and helpful. They explained thoroughly and came on time not leaving me to waste a day waiting and wondering when they would be over. Customer service was definitely worth five or even six stars easily. They are very friendly, knowledgeable, respectful, courteous and downright good helpful people who know their job. I am very happy with the speed of the internet. It is absolutely perfect for my and my family's needs. It doesn't freeze up and we can get our information and keep on going with our day.

I had to do the installation myself and was easy. They guided me through the whole thing on the phone and I liked the easy instructions that they gave me. The service had limits on GB of internet that I could use which was kind of a problem for me but overall everything else was good. The speed of this internet was kind of slow at the beginning but then I called and they fixed the problem for me. their customer service is great too. Every time I called with a question they were there to help and fast. I didn't have to wait long on hold. Compared to other customer service it was beyond great.

I enjoy my Comcast internet service a lot and absolutely love having it. It always works. I can always count on it to work for me. I have never had any problems with it going out during storm and bad weather. Furthermore, it always goes fast for me. I have never had any issues with it running slow. Another big problem that always happened with my old was it going out at least ten times a day. This wasn't, even once. The installation was very fast and easy. Most take all day but this was only about an hour before it was set up and ready to use. It didn't take all day or confuse me. I never worried when I have to call. I have only called twice but they were always so kind and helpful to me. I always get someone on the line fast and don't have to sit there and wait all day. I love that about them.

Internet never goes down and price is comparable to other services. It is high speed. We use several devices in my house. We have smart phones, computers and tablets that may be used at the same time. Installer was on time and courteous and professional. He completed installation quickly. He was neat and put on foot booties before entering my house. He made sure everything was working correctly before he left. Customer service was good. Any time I need to call they are very professional and nice. They answered my call quickly and answered my questions properly.

The installation was a bit long and challenging but at the end of the day I give it a good rating. They could of made less steps and wires to install. But I love their customer support because you can contact with them via phone, text, internet or chat. I would make my customer service the same way. Comcast has the fastest speed I have ever seen and I don't think it will ever be passed and it's probably only going to get faster. I would love to see what they are doing. Also, the security is very secure and I'm not worried about being hacked. I would highly recommend it to a friend. I would start a ISP just like this one because it has everything I want in it.

I wasn't around for the installation but since it still works I know it was successful. The equipment has been reliable and I get high speed downloads. Very fast, it goes around 17 Mbps with the speed test. Much higher than the other options around here. I can download a 5 GB package within an 30 minutes. Also, the internet has only gone out once in 2 years. The customer service is quick. There aren't long waiting times, you call them and get a representative fast. If you need them to come out to fix something, they schedule you in after a few days of the call. They respond on site and get the job done.

Comcast Internet Service is very reliable. Never had any issues! I would highly suggest this company to anyone who is looking! The installation went very smooth and easy. It did not take long at all and the technician was very knowledgeable. My customer service experience was the best. Anytime I ever had a problem I always received the most prompt customer service from the nicest reps. They always made sure the problem was solved in a timely manner and went above and beyond.

When I first called to have the internet hooked up the operator was very helpful, explained everything to me, the packages, speeds, about broadband, etc!!! Wonderful customer service. The installation was easy and fast! The tech came out and wasn't here long at all and we haven't had any problems with our net at all! I've not had any dropped signal, high speed is always fast. We have multiple computers, tablets, phones running at the same time on any given day but it's still high speed on all of the gadgets. Not like some of them that I have had. I definitely recommend this company.

Comcast is very reliable and fast. It's 10mbs and the speeds stayed about the same all the time. It ran more than one thing in my house and that didn't slow it down. I hooked it up myself and it was very easy. Then called Comcast and they activated it and it was on. They sent everything I needed to hook it up with the ethernet cable, coax cable and the modem. It takes a while to get customer service. First automated about 7 different categories then your problem then ask you to go to website. It's faster than you wait for a real person. It takes about 5 to 15 mins then you're finally talking to a real person. Also, the connection went down about once a month but the price kept going up every month.

I am very happy with Comcast, I am just not happy with the cost. Plus we get prebilled for our service which is not right. If the cost was a little less it would help million of people but the company is all about the money not their customers. The installation was not as I expected, and they used the wire that had already been in this house for over twenty years. I did like the person that came out but they were not in a Comcast vehicle which is what I would expect not a outside contractor. Customer service are very friendly when I go in and need assistance. They really know their jobs and are a pleasure to deal with, it makes having my service through them a little more enjoyable. It's an easy in and out when I go to the place of business and when they activated my service it took them less than thirty minutes.

It was very reliable and was very useful. I like how it had many channels to listen to and I like it felt like a new adventure each time I rode in my car. Installation was really good. The speed was fine. It ran really fast and it took me to the websites in seconds. I felt like it was a great experience. The customer service was just fine. I never had to call them because the service ran like it should had.

You can have this internet service installed by a technician at initial setup of service, but it is a simple do it yourself setup, even for the not tech savvy consumers. I can always count on my internet working with great speeds even on older computers. We only had short outage during severe storms where there was also other issues with electric & such. Just like the reliability, no matter what computer I have ran or what software is on the computer, the speed has always been top notch. Also, no matter when you call or what the reason your call is you generally get a happy, cheerful customer service agent. There are always those few that just hate their job or life in general, but overall great customer service.

The connection speed is one of the main reasons to use this service provider. It is important to me to have all my systems working at an efficient speed to get my work done and Xfinity allows me to get tasks completed easily and swiftly. It is reliable and I especially can depend on it when it is storming outside or there is bad weather or cloud coverage in general. This is important to me because I have lived in different climate areas and weather is what always complicated any work I had to get done online or any leisure activity like watching a movie that I tried to accomplish.

They came out and installed everything, it was very simple and easy on my end. All I had to do was wait for them to get it set up and then I was all set. They have amazing customer service! Comcast is very reliable and any time I have issues they are very quick to help me, even if it means sending someone out to help troubleshoot issues. They have good speed compared to other providers I've had. It doesn't lag, and I have no issues using multiple devices on the wifi. There's enough speed and bandwidth for everyone.

They were on time, got done fast. Were very polite and courteous, and cleaned up all the mess. When I had to call for help, they had a worker in the area and he came right over and fixed the problem. Internet speed is great most of the times but the internet is always going to have a slow time. Also, they have done all they could to make my internet as fast as possible. Customer service is top rated. Made me feel like family. They also offer great deals. They go above and beyond to keep customers happy. I would recommend them to all my friends.

It did not take that long to install and the technician was very polite. He always answered all of my questions and was a very nice and helpful person. Service was reliable most of the time. But there were times it would just cut off. I'd say that only happened maybe 4% of the time. Otherwise it was fine. The speed isn't as fast as I would like for it to be. But I guess it's fast enough to get things done. I just wish they could make it a little bit more faster. Then every time I needed to talk to customer service they were very helpful and they answer all your questions and make sure you are satisfied.

I never had to worry about it not connecting, unlike other items and services I've used. It was amazing and very reliable. Also, it was very easy to connect to and always fast speed. The people who came out came on time and were very polite and also successful with hooking it up. Anytime I needed to call for questions, the customer service reps were polite.

Comcast internet is fast and always up to speed. When it stormed unless power was off, it was always working. It keeps up with all my kids' electronics. We never lose service unless there's work being done in area or power is out. Me and the kids both enjoy the wifi. Installation was quick and easy. They were in and out and they came at the time they said they would. They were very polite. I would recommend them to others. But customer service at times is hard to reach, especially when it comes to being transferred. You can sometimes be on hold for a while but once you get someone, they are polite and helpful.

The installation was very quick and easy to set up. The instructions given were very clear and helpful, and the customer service team was quite friendly and efficient. I was able to get connected very quickly. The Xfinity team always helped me with whatever issues I happened to be having, and provided service with a personal touch. I felt that they were very accommodating, as well as knowledgeable, and helped resolve the problems in a speedy manner. Xfinity was usually quite reliable and fast for me. When a problem did arise, customer service was able to fix it quickly. I was happy with my purchase and it helped me stay connected at all times. The speed was great. I was always able to maintain a fast connection and stream movies and TV shows with no buffering issues. I was very happy with my ability to maintain a quick and efficient connection at home.

Comcast works pretty good even with bad weather. Everything runs smoothly. I'm happy with my service and the price I am paying. The installation was fairly quick and simple. The guys were very friendly and nice. They made sure all the wires were secure and safe and everything was working. Customer service is also good to an extent. I've had some issues with them over the phone. Some people were nice and helpful and others were a bit rude and inattentive. The internet speed is pretty good and I am happy with it.

Comcast charge you to ship you their products that you have to use and installers are late for appointments and sometimes want you to pay even more for worthless services you can easily do yourself. Internet service-wise, I'm always connected but sometimes service can be slow during the daytime especially during the peak rush hours. Then it can be greatly and noticeably slower. Its also a love hate relationship with the speed. Sometimes it peaks, sometimes it drags but it rarely is ever what it is advertised as or even at the speed of the price point you probably are paying for no good reason.

Comcast is totally reliable. Sometimes there are some lagging but that is due to how many devices hooked to the Internet. For the most part I can't complain about the service and it is really the most bang for your buck dollar for dollar. The installation technicians were very professional and took out the time to explain how the systems worked. Services came as scheduled and on time. I contacted customer service one time when some things had to be explained due to the confusion on the statement. But it was cleared up right away with no hassle and it was a friendly direction on the online payments scheduling.

Comcast's prices are very reasonable, however, their service is only average. Sometimes when the weather is bad it cuts out for no reason and Comcast is notorious for having bad customer service, which means you won't be getting cable or internet back very soon if it goes out. It is impossible to get someone on the phone and even when you do, they almost always have to send you to some kind of supervisor if the problem is anything more than "Turn it off and turn it back on again." I got Comcast through my apartment lease so the installation process was extremely simple. I simply had to pick the box up from Comcast and then the instructions from there were really straightforward, "Plug this in here and that there" sort of thing. I have never had an issue with the speed of Comcast that didn't get resolved very quickly on its own or was possibly a problem on my end with a computer struggling with the wifi for some reason or another.

My internet always ran, I never experienced any sort of issue with my ISP! And when I'd call for help, they were all so very helpful and resolved all of my needs! Very much recommend their customer service line. All reps were so very friendly and answered all my concerns and I didn't have to wait very long to speak to a rep! All answers were well versed! During the installation, the gentleman who came out was very friendly. He explained each of the steps he was doing so I'd understand cause I'm not the most well-versed person with technology. My Internet speed is so incredibly fast. I read reviews online and was kinda skeptical at first but they won me over. And my internet is so much faster now than my old provider, highly recommended! Loved it very much!

Initial installation was quick and uneventful. When Comcast is looking for new customers they bend over backwards to sign you up. Once they reel you in and you experience any problems, it's like looking for a needle in a haystack. I pay for the premium speed called "Blast". It is extremely slow and more often than not you can't connect to the internet. I call and all I'm told is that we just sent a "signal" to your modem. I call and it takes an eternity to reach a human being. Then I am told a number of different things that I need to do to fix the issue and that takes up a lot of time. Eventually a repair person will come to my house. Pure and utter incompetence and stupidity. Call for service and you explain the situation and after the "Call Center" tells the customer how to fix the problem, invariably a repair person is sent to your home.

The installation of my Comcast took no time. There is just one box and one cord and I'm able to connect to the Internet anywhere in the house. It's reliable. My high speed Internet is always just that. I never have a loading issue or a connection problem. It turns on fast and I'm able to download at a good speed. One time I couldn't connect to the Internet on my phone but thankfully to my high speed I connected to my Internet service and it picked it up on my phone and I was able to use my phone right away. If there is ever a problem or if I can't pay on time, Comcast is very understandable and patient with me. I never had a problem getting any type of issue resolved.

I set everything up myself and it worked properly. I was sent my needed tools through the mail with easy to use instructions. I did then call to set up a new tablet and get my email working through their service. I was guided step by step. It was very easy. Comcast customer service is excellent. I do not wait on hold and the representatives are knowledgeable and helpful whether it is a technical issue or a speed issue. If we can not resolve a service person will be set up to come to my home and take care of the problem. My internet gets slow but they always do what it takes to fix the issue. Always adding new upgrades to make my internet faster and better. I recently upgraded to the highest speed available. My computer is running slower. I haven't had a chance to contact Comcast but I am sure they will take care of it.

I have had 3 other Internet Service Providers and Comcast is far and away fastest of them all. It can also handle up to 5 devices at the same time with no noticeable "drag". I have been on Xfinity for 2 years, and I have lost service for about four (4) hours ONE in that time!!! If that is not reliable, I don't know what is. Great service. Also, the installer was very professional, and, knowledgeable, and completed my installation in a timely manner. He was personable, and "went the extra mile" to provide an excellent experience. However, customer service is probably the Achilles Heel of the operation, and, I say that only because some reps are extremely knowledgeable while others seem untrained. Conceivably you to speak to 4 reps and get 4 DIFFERENT answers.

When we moved into this house Comcast was here within the time frame they said, though I feel the time frame is too big. The person that did the installation was polite, considerate and very professional. So far our customer service experiences have been really good. They have been able to answer our questions and fix the problem within a reasonable amount of time. Reliability of the service is also good. We very rarely lose service and if we do it's back within a couple hours. The customer service with an outage is quite good and if there is another problem then they will come fix it with little to no problems. Personally I think the speed is good but my husband says it's slow. Since he knows more about computers than I do I will believe him. Though for my personal needs it's fine.

The man who came and installed our internet was very respectful and helpful in explaining things he felt I needing to know about Xfinity. He came a little later than the scheduled time but it didn't take too long. The internet usually works, but runs very slowly at times and also cuts out often. Another thing is that it depends how many people are using it and how far away you are from the router. Also the router occasionally turns off and we have to reset on our own. We have called customer service about trying to get a new router because of all the connected issues, but have yet to receive one. A new router would help resolve the issues instead of being a temporary fix.

The provider I use Infinity/Comcast has been around for years and stays in business for giving me what I have asked for with my services, whether the service just be internet, or cable and internet. They have good coverage and signal. The installation took little time and soon I was on the internet able to stream my Netflix and have access to my friends and family online. They said they would be here and they were here. The few times I had service troubles the customer service person that helped me knew what department I needed to talk to get my services up and running fast. It has the speed I would come to expect from the company as a whole. They have been providing services for over thirty years. When they said "fast service" they delivered on their word/reputation.

The internet installation went smoothly although it took a bit longer than I would have thought. The serviceman was very friendly too however I would have rather scheduled an installation time rather than been given a window. So far, we have only lost connection 2 or 3 times in 2 years and it was an easy fix. Every once in a while internet will be a tad slow however it usually only lasts a minute or two. I also haven't never had any problems with speed and I don't usually have to wait for anything to load. The two or three times I have had to chat with customer service have been fairly easy. I was able to talk to an actual person and they were able to answer my questions quickly and efficiently.

My speed is excellent for the money I pay for it. Fantastic speeds and WiFi is great too. No tangled wires either. With my job that requires me to have Internet connection at all times this is by far one of the best I've ever had. It hasn't gone out on me since I've had it. Installation was a breezy and friendly service was met to my expectations. The people who came here were respectful and knew exactly what they were doing. I'd rank them at number one and they thoroughly deserve the credit they earned for their excellent service. No one normally does a good job when installing my internet.

The installation was very easy and it was done by the technicians of Comcast. It uses cables and not dish required which in the past was very hard to deal with. Underground cables outside are lot more reliable. Customer service is always good. Any time that I did have question about cable going out or needing assistance with my bill, I had fast and courteous service from the trained professionals. Cable is always reliable. I was able to get HD channels and everything else I need for my family. My internet and wifi are very fast and reliable. No waiting game or internet getting cut off or interruptions which is very important since I use internet for work and my kids use it for school.

Installation took several weeks due to inadequate customer service. We were double charged for a router because Comcast both had us pick one up and then sent us one. We were told different installation dates. On the plus side, the installing technician was incredibly nice and accommodating. It's difficult to get a hold of someone who can help you, and it seems like when I have an issue that takes more than one call to resolve, my information isn't saved between calls. Reps seem to not be very knowledgeable, and also seem to be salespeople. Internet frequently goes out, is slow in my home, usually at night, when I pay for the fastest package. Only redeeming factor is that there are almost never lengthy outages. I work evenings, so this is the time I'm online so it can be frustrating. Nothing too terrible though.

The service installation was quick, friendly, timely & knowledgeable. But that was the ONLY time that the company was timely. And Comcast charges FAR too much for their services. The only thing consistent about Comcast's internet service was its lack of reliability. If there was a service outage, they couldn't provide you with an estimated restoration time, like they say they will. Or, if you needed a tech to come to your house, it was rarely within the stated timeframe. Also, out of ALL the Customer Service experiences I had with Comcast, NOT ONE was handled in a satisfactory or timely manner! Comcast is good at the old "Bait & Switch" too.

We had a problem with the wiring inside when we first got Comcast Internet Service and they came back and fixed it right away with no extra charge for me. Also anytime I called for an issue which was very few times they were very helpful and I didn't have to stay in hold an annoying amount of time. All in all this was a good provider for service. They 2 men that came were very polite and wore booties over their shoes with me not even having to ask them. Also they cleaned up well once they were done and that's a plus with me! Customer service was good. They knew what they were doing and we're very helpful unlike a lot of customer service I have experienced with other companies. We live in an area where we can't get a lot of different providers so the speed was pretty good and we didn't have a lot of issues with it. So I would recommend it.

I haven't had any real problems with getting service installed. The installers are usually on time, and don't take all day to get it done. Our internet service works most of the time and when it does go down, it's usually down for some time, but at least it`s not too often. It rarely goes out for an extended amount of time. The speed is okay too and you get what you pay for. If you purchase 10 MBS speed, that's what you get, if you purchase higher speeds, you get faster speed. Also, when I did have to contact customer service, they usually can provide me with an answer to my problem, or tell me what is wrong, and when they hope to get it fixed.

Comcast is reliable, however there are periods where the service cuts out, or slows down. Most of the time I have no problems with the service. It was painless and easy to have installed. It was done well and I have had very few problems since I began the service. All issues I have had with this internet service provider have been dealt with in an efficient and professional manner. It is priced fairly well also.The highest speed available is pricey but worth it. However the next fastest speed is quite a drop. I would like to see a speed available that falls between the two options. Other than that, I have been happy to be a subscriber and I would recommend it to someone else.

It has been years since Comcast installed our system, but they did a good job. They came when they said they would be here and were efficient. The speed of internet is very reliable and quick. The internet rarely goes out, however when it does it tends to be for a few hours and when you call them, they overestimate the time that it will take to get it fixed. I find their customer service to be horrendous. Once when I called to let them know the internet was out in my area, since Comcast has a monopoly, they gave me all sorts of tasks to do on my part rather than saying it could possibly be their fault, I finally hung up on them and called a neighbor who said their internet was out also and called back.

Comcast internet service is fun, easy and affordable. The reliability of the company is pretty good. So far there hasn't been a big issue with their service and its reliability. The company itself is a good company that offers good balance between its products and their prices vary, and they work with their customers to ensure a great service. The speed is okay. But considering where I stay I don't expect much. But it is fast to where I need to get work done around the house or whenever I want to watch new movies or a major sports event.

We've been having problems with the wifi for over a year. We have called numerous times. They have us get our computer out and sit on the phone and test it. It shows the connection is weak yet no one has come out to fix it. We also have not received any compensation for barely having wifi connection. I don't even bother to go on my computer because I spend so much time waiting for pages to load. I use my cell phone if I want to look anything up on the internet. I feel their prices for what they offer, are outrageously over priced. It's hard to be satisfied when you've barely had wifi for over a year that you pay and arm and a leg for. But the installers that came to set up the internet were very friendly and efficient. They were in and out, which we loved. No one wants a stranger in their house all day.

The installation was done very well. The customer service is fast and easy to do. Also, I'm very satisfied with the speed and it works very well. No problems. There's nothing that I didn't like about it and I wouldn't want it any other way, that's for sure. I would suggest it to all my family and friends because of the service and because it does work.

I do not opt for the fastest bundle possible, but I usually run my wifi and internet on multiple devices at once (streaming music, streaming Netflix, going online on a computer or tablet, using wifi on my smartphone) and never run into slowness. Also, I have only called less than a handful of times in the past few years and they have always solved my problems. I never have any problems with their customer service. In addition, I feel like the installation was quick and relatively on-time.

I'm satisfied with speed for the most part. I stream a lot of my favorite shows and YouTube videos as well as Facebook Live. Sometimes on Facebook it's a little slower but it was not the Internet service it was Facebook. Installation was really easy. The company sent me a box and I had it all put together in 10 minutes myself and I was enjoying my cable and internet service. However, I had long waits on the phone to get a hold of people at Xfinity. I had an experience with a rude representative, this was in the Dearborn office. But once that was taken care of the service after that was pretty good and the internet is as reliable.

I would recommend this service to anyone who wants internet service. Xfinity is really good to use for anyone who wants it and it's awesome. Also, it's easy and fast to install and it's very simple... it takes about 10 minutes and anyone should be able to do it. The customer service was very good. I'm very happy with my internet service because it's easy and fast to use. My favorite is the speed and it takes about 10 minutes and someone is always helping you out with it.

Shortly after signing up for the service, a technician arrived. He was on time and seemed well prepared with all of the necessary equipment for the job. Within 20 minutes, our service was active and since then, we have never had any major problems. The internet service is very stable and If needed, A technician is usually only a phone call away. Their customer service is also very helpful. Calls are answered with very little waiting time and an agent is always eager to be of assistance. Everyone I have spoken with were Very friendly and eager to help. Also, their customer service agents all seem to be well trained and up to date with regards to the company's policy and procedures. They are very motivated and in most cases resolve any questions and concerns within the first 10-15 minutes. I would certainly recommend this company based upon this fact.

Never had any problems. It always worked. That is reliable to me if I never had any problems. The service is fast, safe and secure. I would recommend this to all my friends and family. The installation is very easy. They turn it on, you set up the receiver, and connect your devices. Always make sure to create a password to keep yourself safer.

It took the Comcast service technicians a very short time to hook everything up. The setup appointment was scheduled at my convenience. We were given a three hour window to choose the time we wanted them to come and set us up and they were here on time. Then, I have never had any problems with the reliability. The service was never offline due to technical difficulties. I know with some service providers if there's bad weather your service will be interrupted. I never had to worry about anything like that with Comcast. Also, the connection speed was unbelievable and I had no problems surfing the internet. Everything on the internet loaded fast and I didn't have to wait forever for pages to download like you have to with some companies.

Internet service and reliability has been excellent. Been a customer for over ten years with very limited, short outages. It's much more reliable than DSL. I performed my own installation (purchased cable modem and wireless router), however, when service degraded a bit, Comcast sent a technician who quickly identified the issue and installed a signal booster which greatly improved reliability and performance. Comcast has not been known for its customer service, but it is improving over time. Their new campaign focusing on customer service is a good one. I have the Performance Pro tier of service with simultaneous usage across multiple family members. Both upload and download speeds are excellent.

The service we received for installation was prompt and courteous. The technician was remarkably cheery and got the job done in roughly 30 minutes. We have remarkably fast internet considering all of the service interruptions. We have had periods of slow internet, but that's usually during peak hours. We have frequent interruptions in service due to outages or faulty equipment and we are always told that we will receive reimbursement for those periods, but have yet to receive said reimbursements. Also, Xfinity outsources its jobs typically to India and other Middle Eastern countries and there have been occasions when it is difficult to understand the customer service Representatives, but mostly they are just very courteous and kind and always willing to help.

The installers did a very good job but had to drill a lot of holes in my house to accommodate for all my TVs and phone and internet. The tech was very good otherwise. I have had no problems with the internet service too even in bad weather or storms in the past year or so, that goes for my cable and home phone also. My internet speed is fast and has a very good connection. Also, anytime I have a issue with my service when I call or go online their customer service take care of the problem very quickly. I would highly recommend Comcast to everyone who needs a faster internet connection.

I was satisfied with the installation. The technician was very professional, easy to understand, and explained the whole process to me, and how long it would take. My internet service's reliability was ok and I didn't have to worry about losing my connection. I was happy with the service speed and very dependable service. They offer different service speed packages if you need more speed. I just don't like the prices. Still, I think the customer service was good because the technicians know what is going on and the operators are knowledgeable as well. I don't have any problems when I ask questions about my service.

The technician was late for the installation. Then he knocked on my screen door very lightly and left without even trying. I was only a few feet away. I don't even know if he really knocked cause I am pretty sure I would have heard it. The speed of the internet worked very well. It was fast and accurate but hard to afford on a budget. Even though I never had any issues with the service itself, every month the price went up. They were not willing to work with us and there always seemed to be some hidden charges. They would rather shut your service off than to work with you. The operator was not very polite even though I have never been late on my bill before.

The internet speed was inconsistent and did not get good coverage within the house. The signal would go out at times requiring a reboot to get it back up. At times the speed was very fast and at other times it would move extremely slow. This was one major area of frustration. The installer was professional and required little assistance. The unit was small enough that it did not take up too much space and could be placed easily in our entertainment unit. Also, the customer service people were inconsistent in their abilities to assist and in their professionalism. On one occasion we had to call three different times to get in touch with someone who could resolve the issue.

I didn't use the provided installation, it was much easier to do it ourselves. We just had to pick up the DVR and the process was easy. But customer service takes forever to contact. Horrible. Overcharged for significant period of time, charged us to rent a modem that WE OWNED and double charged for HBO. Generally reliable service and good enough speed. Not as fast as advertised but better than other options in the area. Love being able to watch TV everywhere.

My provider installed the internet service for my girlfriend as at the time, I was at work. But when I came home she knew how to install it. Comcast internet service is very reliable, I never got bumped and it was always fast, no matter what... We had a bad snowstorm one day and it seemed like it worked even better, always up for the challenge. I also never have to wait, I have had 5 windows opened at once and it didn't matter. When I download stuff it's done in record fashion. So far, I had to contact their customer service twice and was never on hold more than 2-3 minutes and always received a follow-up call to see if I was happy with service.

Comcast's installation was quick and easy, and the technician came out quickly. This was a seamless transition from my prior service. This is a good service with few outages, the speed is fast, and great for streaming and downloading. I could not be happier with the speed, it serves all my needs for internet surfing and downloading. Also, the price is reasonable, and customer service is always helpful. The customer service department is easy to access, they are friendly and resolve issues quickly. I have had only good experiences with customer service. I would recommend this service.

The speed is spotty at times, but overall dependable. We play games online and it is fast enough to be able to play competitively. It is fast enough for us, for now. I get frustrated with the signal sometimes. It can be buggy, but they usually fix it in a fair amount of time. I also have to watch my bill because I see mysterious charges that usually result in me having to make a phone call or actually go into the store.

The installation was very simple. I had the boxes delivered to my house. You can have someone install them for you if you want but doing it yourself is easier. My internet is very fast, incredible. It's great. I can download something and it doesn't take that long. I love it!!! Sometimes it's slow though and there's problems with it but other than that it's perfect and amazing. I would recommend this to anyone who wants fast, affordable internet. However, the few times I contacted customer service they were very rude and hung up on me multiple times. It took forever to get through to someone and when I did they hung up.

Comcast has off periods with slow speed downloads because rain & cold weather does affect service. The speed's usually good between the hours of 11 pm to 2 am then they have issues the rest of the time in my area with loss or no network available, no connections and 'try later' messages. The contract lock down even with service & technical disputes, fees not explained at sign up of service. They also did an incomplete installation. A week before service was installed with continued technical & equipment issues, they have additional charges even though it was technician's fault & faulty equipment. We're 3 months into service & still having problems w/ service & billing. Customer service is pleasant & professional. Some very helpful, some not so much. Many have tried yet we are still paying for a service. So we are locked in or mess up your credit.

I was a Comcast customer for 40 years. The equipment was installed and remained at the same address in Hollywood, Florida. The billing address is in Brooklyn, New York and that has remained the same. My family and I are “snowbirds”. Recently I had to extend my “seasonal hold” to include the full 9 months allowed because of surgery. Apparently, it was not extended. But I had no way of know this because Comcast began sending bills to Hollywood, Fla. I could have questioned the incorrect charges had I received an invoice. Because of the Comcast mistake, eventually all services were disconnected, even those provided and paid for through my association. Comcast sent my account out to collection and included penalties for not returning the equipment on an account I never knew was cancelled.

The reliability of Xfinity's services are unmatched and the strength of the signal makes for good quality programming. Xfinity allows for programming on-demand. When my services were installed, the technician possessed an unprecedented reservoir of knowledge and enlightened me of imperative tips on how to get the most optimal viewing experience.

The installation was very easy, it was very self-explanatory. However, I don't like the service as they don't work half the time. Customer service is awful. Nobody can speak English and when you ask for help they say that they're going to help you and then they never do. So I'm not a fan of the customer service at all. When it works the speed is fine, but most of the time there is no speed when it comes to using the internet here. It sucks really bad. I will not be using the company we have if there was another company to get internet from.

Few interruptions, service restored quickly when it does go out. Very quick service, much quicker than a lot of other companies we've used in the past. Don't have to worry that it's going lag even with multiple devices. It holds up pretty well. Overall, satisfied although I pretty much installed it myself. Had a little trouble but serviceman was able to correct it fairly quickly.

Everything I didn't understand about service was explained during installation. By the time it was done I had no questions. Installer worked expertly and was quite knowledgeable about my services. Service is exactly how I expect it. I'm satisfied with my service and feel like it's always there for me. My wireless service is also great. I use my internet for pleasure more than work... but loading music and video always less and less time. Speed is just right and always what I expect and I'm never disappointed. Customer service calls, though rare are always handled quickly. CSRs are well trained and able to help fast and happily. It seems like a great work environment.

Comcast internet service was good when we had it. I installed it in our place by myself and activating it was very easy to do my mom could do it. They sent the easy-to-follow instructions. I try fixing issues on my own before calling Customer Service but when I did I found them very nice and able to fix the issue. We did have issue with the wireless not getting to all of the rooms in my 3 bedroom apartment so most of the time my daughter didn't have internet in her room. Prices were too high, too. I don't like how they charge now for even more than they should per usage. However, I don't remember having too many issues with their service.

As with any provider when service goes out it is an irritant. I play a game on my iPhone that requires a fast connection. I have seen dozens of times when my opponent loses because the connection isn't working. It has never happened to me. Then when service goes out sometimes the people that answer have little training in what to do. All they know to do is send a reboot signal. However this is not unique to my provider. Still, the CS people that answer are pleasant. They do sometimes seem slow in recognizing an outage but I suspect that is more of a consumer problem (people not reporting a problem). At any rate, the person that did an update about 6 months ago was efficient and knowledgeable. When he found out we didn't use our landline, he hooked it up to our printer so we can send and receive faxes.

I called and ask them to come out for installation of Television, Internet, and phone service. I thought they would come out the following week to do the installation. The Rep ask me to hold on and allow her to check something. She surprised me and said how about eleven o'clock a.m.. I ask when. She laugh and said tomorrow. Excited I said yes, and he was here fifteen minutes early, and was finished with everything in forty five minutes. Their customer service is awesome. They care for their customers to the fullest. When you need them the most especially when trouble arrives, they are willing to help to resolve any issues you have with their service. I was shocked when one day, I believe it was the first of this year they came and put in new cable lines on our home, without us asking.

It did not take them more than a half of an hour to do the installation. They were fast, accurate, and professional, so it was a good experience. The internet connects easily and seems to help me go from website to website quickly, even or my tablet or smartphone so I very rarely have to wait. Although Comcast is an adequate company, but they need to improve their customer service. The hold time is too long when you call into the call center, and the operators are hard to understand, often do not know what they are talking about, and have no knowledge of the product.

They did not come on time but when they did come it was a pretty quick installation so that was a plus but still annoying. They never answer the phone or whenever I have a issue they take forever to get back to me for some reason and calling and speaking to a computer every single time is really annoying. When I do get a live real person it's much easier and better and they are normally super nice. Also, the internet speed for the most part is good unless there are a bunch of devices connection. I normally have to reset it which is very very very annoying but I deal with it cause they are the cheapest.

If you are technology smart, Comcast can send you the equipment to set it up, and there is no charge to you. A tech can also come and install it for a fee. They won't leave, until the service is all the way working. The internet service is also resistant against most type of weather. There are also multiple ways to watch your favorite shows including, recording the episode and watch later. Also you can watch video on demand, just set the show to automatically turn on. There is usually great internet service. And even another way to access your internet.

I have had my services with them for a long time now. The installation guy was friendly and on time. Also it was very fast and put together and was well organized in my house. They are really good. Always helpful and very fast reliable service. The customer service has always been great in my opinion. Every time I call they do not hesitate to help me. They are very, very nice about everything as well. The speed is great although sometimes it lags but we wonder if it's because we have so many devices going at one time. We have considered switching to a better plan.

Comcast came when they said they were going to. I didn't have to wait around all day. The installation person was very nice and helpful. He answered all my questions. There were very few issues. I've only had to contact customer service a few times but when I did, the reps were always courteous and knowledgeable. My issue was always resolved with one call. I've used a few different providers and this speed is just about above average compared to others. I was pleased with the performance.

Installation was pretty simple. It actually guide you through it all and it's very convenient. All motion not too much difficulty. Dealing with the speed is awesome. Not once did it skip or frozed. You can't lose. I actually recommend. You can rely on Comcast because its Internet speed is very sufficient. It also have linking channels that most Internet providers don't include. Sometimes when trying to get service, it may take the voice recording promo a couple of minutes to come on... Nonetheless, it's not every time.

The internet installation process did not take long. The nice man came in and hooked everything up for me and my family, definitely glad I chose Xfinity. I live in Colorado and the internet service never went down, even in snow. It was reliable and I love it. The speed was great too and it never slowed down. The customer service was great as well. My call was answered quickly and I never had a problem. I enjoy Xfinity and would definitely recommend it to all family and friends.

The installation process is extremely quick and the installers are fast to get to work. More work, less talk is the motto that I think of every time they come to install something for my television or something for the Internet. Comcast is reliable and frequently give me calls regarding problems that will occur in the next hour or so and they give me an explanation to why that problem happens unlike some of the companies I hired in the past. They also always give me insight on bills and always tell me when the bills are due. This gives me a schedule and pattern in which I can save money for a rainy day.

Installation took all day, had to rewire for some reason. Was told it would be quick but wasn't, and the employee actually complained about it as if it was our fault. And after the long installation process, we found out we were billed for it, which the said employee neglected to inform us. He wasn't even very helpful when we asked him direct questions, about things he should have been able to answer for us, and also seemed rude and bothered by our questions. Nonetheless, our internet service is always up, high-speed reliability and has not let us down so far. Downloads and uploads are always extremely fast, and the distance that the wireless internet cover is also quite vast. It's the quickest speed of wireless internet I have had so far. There hasn't been a lag of any kind.

The internet connection works well and doesn't fluctuate very much. I normally get a very good signal. The speed is good and I rarely have problems with it. I don't watch many videos online but when I do they usually load quickly and don't stagnate. However, getting in touch with a person is difficult and when you do they always try and sell you other things like cable tv and more stuff that you don't need even when you tell them you don't need or want it. The installers came and were done relatively quickly. However they were late showing up and they do not pick up equipment when you move. You have to ship it or take it to them and fill out forms.

Speed is wonderful. I'm coming from Optimum, and that speed sucks. I work at home so I need my internet speed to be fast and Verizon does that for me. I'm so happy with Verizon! Installation was great too. I loved the guy that came to install, he was very nice and friendly. He was sweet to my kids, and even had them help him pass tools. Customer service is amazing too! Every time I call I get through quickly. It's awesome because I'm never upset. I don't like it when companies have long wait times, they should just hire more people like Verizon does. Each customer service representative has a story to tell. The service is very reliable. I love that Verizon is always on top of its game when it comes to fast internet service. They are largest internet service provider in the country!

My internet installation experience was not very good. My technician was late over 45 minutes and could not hook up all the equipment at that time and had me take another day off of work. Also, I have purchased pay-per-views from Comcast and during the time that the event is live my connection is horrible and won't even load the program. This is completely unacceptable because I should be able to rely on the connection when there is a live event to be able to be there. If that is not there then there is no reliability. Also, customer service does not address your concerns and the whole time so ridiculous. He expected to wait at least 30 minutes and be transferred through multiple departments before somebody that can actually help you with what you're calling about is available. The speed of this product is very good, though. But because of the reliability and the customer service the speed of the product is basically the only good thing about it.

The internet service came during the appointed time and the service was done in a timely and efficient manner so I would recommend this provider. The speed of my wifi is very comparable to most internet services but I would love it to be even faster but I am not dissatisfied. I have never had any problems with the reliability of my internet provider. Occasionally my server will go down and I will have to reset my system but I do not feel that is my provider's problem.

The installation experience was fairly simple and hassle free especially compared to other internet service providers that I have tried in the past. And so far I am happy with the customer service. Also, its speed ranks up there in the top service providers and works at maximum potential for the majority of the time. I am pleased and I would definitely recommend this one.

Every time there has ever been a problem a very appreciative and grateful technician has showed up and fixed the problem. They are very nice about every situation and take into consideration my situation. I am very impressed with Comcast and its services. The installation process is very quick and a very informative technician shows the different things about the device and informs me of the set password. The customer service is amazing. They are always very friendly and show initiative. The speed is fantastic!! Even during a storm it boots right back up quickly without any problems. I love it and would definitely recommend.

Xfinity internet is fast and pretty reliable. My Netflix freezes up sometimes, but I don't know if that's the internet or the app itself. The two guys that installed my Xfinity service were very nice and professional. They asked questions about what I preferred, and showed me how to work everything. I had a lot of issues money wise at first but the customer service I received was very helpful, and professional and the problem was handled very well.

We installed the service ourself but was on the phone with someone from Comcast and it was a normal experience. The internet speed is okay sometime soon it'll go fast or slow on my phone and pad or the other consoles like PlayStation or Xbox. But overall speed is depending on what you have and pay for. I've had few problems with this service provider before of it being with the connection and when the wifi would go in and out of working altogether. Customer service is okay. I've had trouble when trying to communicate or get a hold of one of them. I've asked for help and some do provide what I'm looking for, although sometimes it get stuck complicated.

I have been using my current internet provider for a couple years now. I am really satisfied with my service. I have a good speed and there have been hardly any service interruptions. I have recently upgraded my service so that I would have the best speed for what I wanted to do. When the upgrade was requested by me it took only a few minutes to get me up to the speed I wanted to be at. When there is a time when the internet is down it is fixed really quickly and with no calls to customer service. When I have had to call customer service the reps are nice and friendly and seem to care about fixing my problem as soon as possible. I have had reps call me back to make sure all is working well.

This provider is very consistent. The service always gives me the same quality experience time and time again. Very few interruptions, and a great stream rate. The speed is fantastic. I stream music and video flawlessly, never suffering from lag or interruption. Load times are instant and reliable. The installation is thorough and very professional. Easy to schedule, and a customer friendly experience. All my questions are answered patiently. Easy and intuitive call in menu and that usually leads me to a solution. The in person experience is equally good, friendly and patient.

The service is affordable and reliable. No interruptions to the service. They even offer package bundles to help you save money. I highly recommend using this service over any other providers out there. The best internet speed connection around. No hassling with low internet speed. My programs don't lag and I don't have to wait for pages to fully load. Also, the customer care was absolutely awesome. Very kind and helpful. A twenty four hour service that you don't have to pay extra for. They also offer a follow up call.

Installed it myself easily. Was originally sent a cable modem that did not work and then was not sent the correct login password. Was a bit of a pain to begin service. Generally quite fast and reliable, even on my older, slower computer. Still not exactly sure what the blast is. The internet blast is kind of stupid though. They call a ton to try and get me to upgrade or switch service. This may be a third party but it is annoying. Never really needed much help otherwise. Never a problem except occasionally during peak hours. Generally works well. Very rarely loses internet service but for the most part it is smooth sailing. Frustrating price increases.

Installation was fast and easy. The tech was on time and didn't leave a mess. He set up and connected all my devices for me. I live in an unpopulated area and my service is great. Speed is fabulous and it's just as fast as it would be in the city so I have no complaints. Always works even when my phone doesn't. Never get booted off, works fast but I only use it for about 5 devices. Very affordable. From what I have used with customer service, I'm satisfied.

I have had a positive experience with Comcast/Xfinity for over 20 years. I never had a lengthy disruption of service even through extremely bad weather. The internet speed has always been sufficient. I have experienced some occasional slowness but for the most part the download speed has been very good. Comcast has always provided easy to use instructions and backed it up with great online support that fixed any issues quickly. The customer service team has always been able to correct any issues with either my internet or my cable. They have very polite and knowledgeable representative that are always eager to help.

We experienced the usual nightmares with Comcast while using their bundled services for cable and Internet. We switched to FiOS several years ago (who we love) and terminated our contract with Comcast. At the time of termination, we paid our final bill and turned in all equipment. We were paid in full and clear of all further obligations. Now, years later, we've received a notice from Southwest Credit collecting on behalf of Comcast for $564.63. We don't owe this and have never received a bill from Comcast. I'm sure this is just another one of their business practices, to try to extort money from people. Comcast is the worst company I've ever used. I cannot for the life of me understand how they're still in business.

I have to update the modem every now and then and lose wifi often. But I live in the country so it's common. I'd be happy if they didn't cut my area's wifi off to fix one person's problems. I installed my wifi modem by myself. I went to Best Buy and bought the best modem and then set the connection up myself after the service provider said I should update my modem. Their customer service is online so there is little phone conversation. I personally enjoy it, but it can get tough when there isn't anything to help with my problems. Especially regarding my cable box. I wish internet speed was faster and handled more than one person on it, but it's a decent speed. Seriously, what kind of dumb wifi doesn't let more than one person on at once, this isn't the 1990's.

Comcast works but crashes sometimes or logs out, lots of service interrupts where there is no tv or internet and we have to reconnect everything to the web. Usually don't have a problem with internet speed except a few occasions were it would stop, load so slow that I would get an error message and have to restart my computer or refresh the page. But Installation was pretty straightforward and the tech guy came out and had it set up quickly and even explained how to use the equipment and who to call if we have a question. They answer the phone pretty quickly and at first seem knowledgeable, but then you spend an hour on the phone fixing your problems, in my last case, an extra charge on my bill, only to find out later that it wasn't fixed at all.

Decent service, but occasionally blacks out because no matter how many times we try to set automatic payments for our bill, it doesn't work, and our service gets shut down. Internet speed improved over time, but sometimes streaming video stalls out, or we have grainy video, regardless of the website/app. But downloads and uploads are rarely a problem. Overall, fine.

Ordering on the phone was a simple process, and they didn't try to sell me something I didn't want. The technician showed up on time as scheduled. He was very friendly, professional, had to do more work than expected but didn't complain at all. Also, he explained how to use everything before he left. Always reliable and fast. The WiFi signal was always strong anywhere in the house. I could always stream videos without any buffering delays and multitask without any slowdowns.

Comcast has very great service. It always has a strong signal and the speed is great. I never had a problem with it even when the weather is bad. If you don't have money on time they are cool enough to gave a grace period to pay it. That's very reliable of a service provider. But they did a sucky job at installing everything. It's just everywhere so I would do it myself next time. Comcast needs better people to do installation. The customer service reps are very rude so I would rather talk to a automated service than deal with them who are supposed to be nice and respectful.

I am very happy with my service. My internet has always worked and I have never had any speed or reliability issues since I have been a Comcast customer. Web pages connect quickly and smoothly, disconnecting and reconnecting are not an issue. The technician that installed was great and explained everything perfectly. He did his job well and did not leave a mess behind. I have never had an issue with my lines. However, when I have had to reach out to customer service, it is a pain. They are not located usually in the United States and they do not know anything about our cable system.

The installation was fast and the tech was on time even a little early, very friendly and was able to tell me how everything worked. Good customer service. When I call I get who I need right away and they will stay on the line until they can help me. I have the bundle with them and I have not had any serious problems arise. Holds up good in bad weather and good quality picture. Also, my speed is awesome. When I first started I had low speed but they keep on increasing it without upping my payment. I have one of the fastest speeds out there for the value.

The internet service is okay but the Customer Service is the worst. It was awful. They can't help you and transfer you to all these different departments, and usually speak broken English. Never know what's going on with your account. They never update your info or fix the things they say. They offer you things but never apply it to your account.

The price of our internet service was acceptable and when I was streaming and or watching videos as well as movies, it worked well and never really had any issues and if there was an issue, it was solved. Contacting customer service to resolve any issues worked out perfectly fine and easy to correct the issues. They were extremely friendly and knowledgeable. The quality of their service is up to par. The services was well worth it. While with other companies the installation was irritable, Comcast went well and pretty easy. I would totally recommend them to a majority of my friends and family.

There is very low wait times when calling and the reps are very friendly and work hard to ensure that customers are happy and get what they want. They send techs out when needed. However, service people are not always very professional. The tech was late, but very good once started. He was very thorough and answered all of our questions. He even took the time to show us extra options. The internet service is not ever interrupted but it is slow even though we pay for higher speed. We have had to upgrade several times and pay more and more money in order to get a speed that will work for our family. Still, it is still slow even at higher levels.