Xfinity Internet Reviews

Live in a rural area and sometimes the speed and connectivity seem to vary. Also, gradual price increase over time. Only have internet service, no TV or phone, due to price.

I've had no problems with my services. I've had them little over 3 years. If I ever move I am hoping that they can go with me as they're the only ones I prefer.

Excellent service from Customer Service Representatives, Service technicians etc. We have been customers for over 20 years, since Time Warner days & have always received excellent care!

Too expensive - sometimes speed is very slow. They should keep their cost down. If I could switch I would but there is no one else in my area.

I have been a Comcast/Xfinity customer for 30+ years. The service is always good. They offer everything comparable to other companies. Pricing is high; however, all other companies are comparable in price for the same options you request. No company beats out the other company.

Xfinity has been ok. I do have problems sometimes with scripts and not responding. I'm glad they updated the speed without charging. The new format is much better and I can search the web faster. It's much better than AT&T.

Xfinity is usually quick to take your money and turn your service off but their products leave a lot to be desired. Internet is usually slow or breaks down a lot and my high school and college age children are always complaining.

Xfinity is the only internet option available in my area. The internet crashes often. The TV does not. Xfinity is still preferred over the Verizon internet of the past.

Their customer service has improved over the past year. Personally, I think all the companies are about the same. Their #1 priority is getting as much $$ as possible. And they all make you buy channels you don't want.

I have had good and bad experience with Comcast. I have them lie to me & to their bosses about me. But I have had other internet providers and Comcast rate's a little better than the others.

Comcast are okay but cost too much. Have had problems with them in the past and they did their best to fix, but in the end I had to fix the problem, which was a bad cable.

They are not competitive on pricing. They find creative ways to raise prices but will lower price if you threaten to leave. They advertise fast speeds but you don’t really get them. But service and reliability are good.

It is unfortunate that they are the "best" offered in my immediate area. The service can at times be brilliant and incredibly fast, so fast, it's like being at my work where we have entire room dedicated to maintaining the speed and security of all our computers, like a lot of businesses. Those times are not the norm though, more like maybe 10% of the time I am on the computer using it. The other 90% it's spotty at best. We even got a booster/router, whatever it's called, to try to improve the signal from the main input to the rest of the house, which is under 1300 square feet. It's ridiculous, when the heater turns on, that even interferes with the signal because it's not strong enough. It is not reliable and can go off at any time for seemingly no reason too.

EVERY time I call to try & lower my bill Comcast raises it, EVERY time!! I even wrote a letter to four executives to this effect & they had someone call me to tell me what promotions they had at that time. This tells me all they care about is their bottom line!!! Not the person!

Email goes down more times than I can count, and when it's down it takes hours to a day for Xfinity to fix the problem. They really need to get their act together.

So dysfunctional and unreliable that this is strategy, not technical. The connection is suppressed at night and all part of an upselling for more speed, when the dropoff rate is the issue. The most expensive 4g package works and is monopoly priced. Customers should feel mugged.

Comcast/Xfinity touts 24-hour-day, 7-day-a-week phone service, but if you call overnight, weekends or holidays, your call terminates offshore, where the customer service representatives' accents are thick and hard to understand.

Comcast has been reliable and able to solve problems as necessary. Not inexpensive, but competitive at least when I really have no other option. No hassle update of rented modem and one phone tech helped get new modem functioning in a reasonable time.

They are too expensive for what they deliver. I used them since the beginning. When I needed more speed they tried to make me sign a 2 year commitment and the price was ridiculous. Changed providers and am very happy. Plus, no contract.

I have been with Comcast for now for four years. I have enjoyed to speed, the price a little on the high side but we don’t have too many choices. Before I used Comcast I would work another company and you’ll have a problem like every six months but so far and had no problem Comcast.

Quality of services provided is not commensurate with the price paid for said services. Unfortunately, there is no real competition in my service area (prefer Verizon). Customer services reps are woefully uninformed. I have been a secondary account holder for years and they recently refused to schedule a service call because according to them I was not on the account. They lack routers that can effectively cover homes over 2,000 sq ft. I've had to call back twice now because they arbitrarily deactivated a box. Although internet speed has improved, I still encounter annoying slowdowns, which, to be fair, is probably partially due to pipeline issues.

I have been with this company for well over 15 yrs and the service is OK, but as for their pricing??? Not so much. I signed a contract for $109 a month, and now only 2 yrs later my bill is $159.75. DANG, they added a sports pkg without my permission or wanting it. I am not interested in sports but they said I have no choice and I have to pay the extra, plus all the taxes and fees and rental charges. Not happy.

Price seems high, and service isn't 100% reliable. I work from home, so having the service go off (or slow down) even once a month is too much. It does seem to be better than it was, and much better than what I had before.

They sometimes take a long time to arrive. On given good day you may get the best tech at your home. They have improved over the past two years. I will write down everything I want done to make sure it’s done. Always ask them to test out their work before they leave. Honest workers. But Comcast should hire more installation people.

I have made multiple complaints to oversight agencies both state and federal - FCC. The FCC brought a case against Comcast/Xfinity for their billing practices in 2016 and the company had to pay a fine and stop unethical practices. The FCC stated they would watch them x 5 years to make sure they stopped. I complained as a whistleblower since 2016 that Comcast continues the same billing practices as the court case. FCC and FL AG refuses to follow up. Senator Nelson agreed to pursue this but 3 months later I have heard nothing.

The TV service is the best part of the Comcast service. I especially like the DVR and basically record any and all shows that I want to watch. But I feel they drastically overcharge for all of the services they offer and absolutely no company could possibly have a worse voicemail hell to maneuver through if you have a problem. Once you waste 5 minutes or more to get to a live person, they are usually pretty helpful. Comcast top executives should be forced to call Customer Service once a week to see just how awful it really is to get through to a person!

Comcast/Xfinity included wireless with my subscription to cable TV so the costs and wifi provided are pretty good. Unfortunately what I don't like is that 3 or 4 days a month they indiscriminately download updates to the wifi modem which disrupts my internet connection at inopportune times during the day or evening. I don't know why they can't disrupt connections after midnight and before 6 am. Very inconvenient.

I actually feel Comcast has been very good in sending out workers if there is a problem. But most problems can be handled by phone. We have had no interruption issues.

In Aug 2017 I canceled my cable service with Comcast/Xfinity due to high pricing but kept internet service. About a month later I received a call from Comcast offering a "deal" with cable and internet for about the same price as I was paying for internet. There was a 1 year contract and I knew I would be moving out of the service area in less than 1 year. I told the representative this and was told that early termination fees would not apply if I was moving out of the service area. When I moved I was hit with the early termination fee. I tried to get it reversed but to no avail. I probably should have read all the fine print but I was told specifically that early termination fee would not be assessed in my situation. I believed what I was told but it was a lie.

I had no option on a cable and internet provider for a few years when I lived in Washington, DC. Comcast/XFINITY is, by far, the worst provider I've ever had in my entire life. The cost of service exceeds that of most other competitors, and the service, both technical and customer, is horrendous. I experienced more outages than ever anticipated, and when calling to report an outage, the customer service spent more time trying to convince me to change cellular providers to Comcast. I had this issue on no fewer than 10 times in a five year period. I know several people whose experience is identical to that of my own. Since Verizon FIOS has been made available, most customers have canceled Comcast and opted for Verizon, because the service is more reliable and less expensive.

Pile unauthorized stuff on bill. When try to complain, told to punch 1, punch 2 etc... No one to talk with in person!! Have never been told meaning of Xfinity.

I've been a customer for many years. I almost always pay late. It takes them a long time to shut service off completely. However, they are sneaky about the ways they try to get payment. I see no need for the sneakiness, and what it says about the corporation. 1. They slow down internet speeds as soon as the payment is late. 2. TV reception is hindered. 3. The sneakiest one of all. They block access to on demand rentals, but don't say the reason. Instead (did someone say "sneaky"?) they use an error message which says "a subscription is required to view". Why don't they just say because you haven't paid your bill? Because they don't want you to be mad at them. It makes me laugh, and not pay them until I feel like it.

Comcast is great but when you call for certain service you end up getting someone who barely speaks English; therefore, making the customer service horrible. I wish company would stop outsourcing their customer service.

Comcast service is not what I was promised. We get distorted and scrambled picture in rainy and windy weather. My WiFi is slow. I'm not a happy customer.

Comcast customer service was the worst service I have ever encountered. Their wait time were extremely excessive and they rarely if ever resolved issues until I requested a supervisor. At times the supervisor was rude and did not return calls when they said they would. Will never go back to them. Their internet was great but their customer service sucked.

I have had more reliable and faster internet service, but with a limit to the amount used. With Xfinity, usage is unlimited and it is fairly quick. It does bog down on weekends and does sometimes kick me off but it is much better in this area than where I last used it.

I like Comcast and I find it better than AT&T that I had before and it was awful. The only thing is that is too expensive. If a new company appears as good as Comcast for less pricey will switch.

Far too difficult to change over from CenturyLink. Comcast couldn't seem to understand use of a landline; speed not what they promised; too much time spent trying to upsell me or get me into a store which I am unable to do because of a homebound disability. Now trying to promote more speed, but need to spend money on new equipment. Wish they were as easy to deal with as T-Mobile.

I canceled my internet service and then my alarm, but instead they took it upon themselves to restart a contract for my alarm service. I have called over 15 times to resolve this and was told by several agents that this would be taken care of and it WAS NOT. I called for the 16th time and spoke with Sasha ** and she was rude, disrespectful and in need of customer service training. I ask Sasha to transfer me to a supervisor and she puts me on hold and comes back and says this is a early termination fee, I asked for a supervisor again and just sits on the phone for a minute (I could hear her background) then placed me on hold and comes back and says every supervisor and manager are in a meeting.

I have suffered with an Xfinity contract for 2 years now and very excited that my contract is over next month and can move on to better connections! We bundled internet, phone and tv with Xfinity because they had the best rating in our area. Little did we know the headaches we would encounter from them. Unhelpful customer service with ANY issue (the only thing they can do is reset your modem which never fixes the entire issue), constant internet hiccups (we have to reset our modem twice a day) and constant phone disconnects. When we have a problem with tv, they tell us to reset our modem, then after the reset we have internet issues, another reset and the phone doesn’t work. I can’t seem to get service for all three devices at once. If the tv works, the internet doesn’t. If the internet works, the phone doesn’t. DO NOT GET XFINITY!!! I would rather pay double the price with another carrier than keep Xfinity any longer!

Comcast is a little high. We have to keep them because we can't get any station unless we have some kind of connection service. I pay over a hundred dollars and still can't get the station I want.

I have internet and phone. Internet is slower than they tell you and the phone goes out when internet goes out so, you better have a cell phone. Also, prices are too high. It seems that you get penalized if you don't want triple play. And if you just want internet without the phone, you pay more. Since I'm on a fixed income I call and ask for promotion when my plan goes up. It's like pulling teeth sometimes. It's as if it is coming out of their pockets. Customer service tries to help, but sometimes it's hard to understand them when they aren't in the US. And then, sometimes I will get someone who is very accommodating and gives me a promotion.

I signed up for the Triple Play and had a set price monthly. Every month my bill is higher & higher. I have to phone CS every month and it's a real hassle!!

There were some service outages recently during unusually cold weather, but usually the service has been reliable. We've been satisfied with the service we've received from Comcast/Xfinity.

Services generally good, the usual short blackouts on tv, and slow uploading at times. Rising costs are killing me! Retired, fixed income and they can’t/won’t find a deal for me... “None being offered at the moment.” I’ll contact once more, and let them know that even after 15+ years, I am considering leaving them.

I like Comcast/Xfinity service. Their customer service is great; their speed however, NOT SO Great! AND installation was done primarily by us. I feel there is room for improvement on installation; everything they personally install, they charge WAY TOO much; trying to force people to self install no doubt.

The speed of the Comcast Internet keeps us with them and their Internet is amazing. But in general I am underwhelmed with their service. Their bills are hard to decipher and the On Demand feature with the cable TV is unreliable. We do not have many other options in our area.

The service goes out with no warning so we have to call them and talk to someone that barely speaks English and after an hour or so, there is the "just unplug the unit and re-plug and if that doesn't work, call us back" routine. Also, the movies sometimes abruptly just end with a message to try again later but the movie is gone forever! AND, the monthly charges keep climbing!

I have no other choice than to use Comcast at this time as far as I know for internet service. They are a generally good company but don't like being pushed to purchase more and more complex technology which has happened. I have neither the money nor the desire nor the expertise or interest to install or even use anything to the future. Customer service is overall good when there is a problem with the service, but I did have a couple of times repeat problems with phone, TV and internet that took over a month to fully resolve assuming they are fully resolved. Not a 5 star company but certainly a 4 star one.

Speed is our issue, but with upgrades it is getting better. Customer service is very supportive and very helpful. They seem to answer the phone in a speedy manner.

I was with a Comcast Xfinity for over two years. Was paying $110.71 per month for 100 mbps internet, never got even 50 mbps, but most of the time I didn't have it at all. Didn't have even one month that I didn't have to call them and argue. Comcast representatives promised me reimbursements for bad service and absence of the internet for extensive period of time and weeks later denied it without any notification, saying that they had changed their minds. Company charges ridiculous amount of money for their services and keeps customers from leaving by giving false promises. Spent hours on the phone with them. Then I got tired and I switched to Fios. I didn't know that I can have internet without any issues. I have 700 mbps internet on my wifi for only $79. Impressed with Verizon. Comcast is the most unprofessional and unreliable service. If you can - avoid it.

Always too expensive and lots of unclear charges on the bill. The customer service at the Xfinity stores is far superior to dealing with the company on the phone.

Comcast Internet Service is the worst ever and accuracy of billing is faulty with lack correction and reporting to credit information. It's a service I would never use again or recommend to anyone.

Comcast fought a slow speed problem for almost six months saying it was not their fault. After countless hours talking with manufacturers of every device involved, I proved it was Comcast and they did fix it - and after further calls I talked with a woman in the "executive" suite and got 60 days free - their treatment of me was unethical but I doubt illegal. I still use Comcast and now have extra speed at no extra charge for this year. Using a NetGear C7000 modem/router, speed is hardwired <>200 Mbps.

I have this service because my old provider did not service this area. I elected to do my own installation because the charge was too high. So far I love the service plan I have.

Expensive, unreliable especially during sporting events, pushy customer service that is always trying to sell you something or change service. Removal of good channels for commercial channels happens too often.

Comcast Internet has absolutely awful communication (ironic) between installation & customer! Impossible to coordinate anything! Atrociously high cost! System freezes up much too often! Very slow! TV programs out of date, boring!

My latest experience with Xfinity started off really bad. The sales rep who signed me at the PGH Home Show was pathetic in doing his job to my satisfaction. His failure to follow up and see to it that I retained my home phone number caused me a lot of time, frustration, and money. I spent countless hours on the phone with customer support from my former ISP and Xfinity to finally get the problem resolved. But a very nice lady at Xfinity customer service went above and beyond to make everything right. Since then all is well. Let's hope it continues. I was just about to cut the cord and not look back. Cable TV/Internet access and landline phone service prices are getting out of hand and it won't take much to cut that cord if push come to shove.

Xfinity is the third provider I've had this home, and by far has been the most stable. Especially with me having a teenaged gamer in the house. I also love the ability to be just about anywhere and connect to their hotspot service.

Unfortunately, my husband has been a victim of identity theft. We have had to deal with fraudulent accounts with AT&T, ADT home security and now Comcast. Out of all of the companies we have had to deal with Comcast has been the worse. We sent ADT home security a copy of my husband's driver's license and they had no issues with it. We sent Comcast the exact same copy and they continue to tell us that they cannot read it. We filled out their entire fraud package, had it notarized, had it witnessed, sent them everything they initially requested in the fraud package and they still want more. Again, worst company to deal with and we are not even their customers. We are victims of fraud. I can't imagine how they actually treat their own customers. Comcast is not helpful especially when you are the victims.

I was approached by a door to door salesman from Xfinity, he offer me a fabulous deal so I can leave my Co. and move with them. Once I sign the contract Comcast refuse to recognize this contract, instead they try to sell me a different contract with more than doubled the money. I refuse to accept this deal so I cancel the contract within the first month so there will be no liabilities on my part. Instead of cancelling the account honorably they pretended to have made a mistake sending my account to collections without my knowledge. Not only they refuse to honor a contract sign by their own salesman but they also decided to damage my credit as a form of punishment for cancelling that fraudulent contract...

They schedule appointments and do not show. Comcast are only choice so you have to accept their lack of professionalism and customer service. I think they need more competition and an overhaul in leadership.

Comcast/Xfinity recently upgraded my speed at no extra cost. We are pleased with the service and the consistency of my internet connections. We have had this service for about a year and never had a problem.

We had AT&T for a long time then we bundled. At the beginning was ok. We experience huge rates after 2 years then every time it rained we had no tv. While Comcast is not the cheapest choice you get what you paid for. I have two kids. I take care of two in the house, plus three adults and we all get online in a snap. So, it works. Besides every time they have a good offer they make the call to us.

The Comcast Internet Service treats new customers better than established customers. Their equipment is not good (modems). They misrepresent agreements verbally, they make it very, very difficult to actually see a copy in writing. Then you find out that parts of the 24 month agreement are only for 12 months so the bill will go up in 12 months, not 24. Very shady practices and if they didn't have special arrangements with Seattle City Council we'd actually have a choice of other provider.

Disappointed with the internet speed at 100mbps. I still get buffering even if I'm in the same room as the modem! Too many issues with program access and "temporary" problems. Service should be more reliable than that. They have no issue setting up payments though and taking your money asap. I'd like to have more choices in providers. Otherwise no one will upgrade their service.

Comcast is ok but I am sure that other providers are better. Our service is a package that includes tv, phone service and the internet. Comcast is very hard to actually talk to a service person when we are having problems.

Xfinity internet speed is the best in our area. However expensive! They have a scale... the greater the speed you want the more you pay! And in our area they are the only fast ISP around... spell that MONOPOLY. They have you by the throat or other places.

Hate Comcast. Their rates are way too high and wish it was better. I have been with them for years because they are the only provider, but they do not listen to their customers and hire people that don't listen either. Their customer service is horrible, you can never count on them.

My internet speed is consistently 40% slower than I'm getting billed for. Comcast techs have been here several times but, after wasting most of my day, they leave without improving the speed at all. They just say, "it's a weak signal." Thanks for nothing!

Lot of fine/hidden print in contract. I had a 2yr contract however after about 6 months my bill went up approx $10. I was told the modem is not included in the contract. Really!

Their service goes off and on all the time. Try to complain their phone service is run by a robot and it refuses to complete a call. Very bad. And it hangs up on you.

For years, they were our only choice. They were horrible! Prism came in and changed everything, love Prism, hated Comcast. Comcast had horrible outages almost daily, reception was bad, said I was too far away from the station, everything about them bad.

Expensive and speed is poor. Xfinity is down frequently with no reason, I can be in email one moment and then it is gone. Our only alternative is cable which is worse.

Comcast owes me money (392.90) but after 5 years of service they are trying to collect a disconnect fee!!! Comcast repeatedly overbilled this account and promised a refund, after 5 months of promises, I switched to another provider. Now they are trying to collect $216 in early termination - I was with them over 5 years!

The speed that I am paying for is not delivered, and when you call to find out about why this is happening they completely ignored your question and tell you that what you have as a big favor is a "promotional deal". In the past when I switched to DirecTV from Comcast TV service, they sent a tech to cut off all my connections of every room in my house which I already have paid $385.00 to have it done. They did not have any right to do that! They did it out of despite for me switching to another provider due to the poor service provided by Comcast!

Comcast Internet's billing is not the best. I had to make 4 phone calls to finally get my billing straightened out even though each time I called, the representative told me it was taken care of. They voluntarily gave us more speed but jacked up the prices -- dollar here, dollar there. First installer was terrible. Too much in a hurry -- even left his tools here and had to return. Left all the cables dangling from my VCR which I used a lot. Second installer was great. His name was Felix. Still wish they would at least tell me how to hook up my VCR. Reps are polite and try to fix things.

I disconnected with Comcast due to poor customer service. 1 week later I got a notice of collection for a 5 YEAR OLD BILL I wasn't aware of. When I called to question it, I talked to a non English speaking person who wouldn't discuss the bill. BAD service.

Claims that our speed has gone up, but at least a third of the time we're lucky to have two bars. Price does increase constantly however. Customer service is horrible anymore. Used to get a real person who spoke English at any hour of the day. Now only India's worst during business hours. Nothing ever gets done, credits never appear. Really tired of trying to deal with them.

Rep Rudy in Jacksonville, FL was rude and was horrible. She yelled at me, and hung up on me. I have never felt so humiliated before especially as a repeating customer.

Takes a while to get to talk to a human being, too many ??? before you get to talk to a tech. And then it is still unplug this restart that etc etc. Still very expensive to watch tv. I don't know if it is the most costly but it is at the top. 1 good thing, it still works in bad weather when others don't (you know the others that are mounted on your wall or roof). For the money you pay per mo. you can buy a new car! And you get stations you don't want. PACKAGES ETC.

I am paying more in my bill for faster internet and I'm lucky if the speed is half. I have to call them so they can boost the speed then it doesn't last.

They are overpriced and the lack of service, must wait weeks for service or bad service, disrespect, ignominy, inconsideration, etc.

Billing is never the same in any two consecutive months at Comcast. It changes every month. This is so frustrating. We are leaving in a month or two, as soon as we set up our next provider.

I recently moved to a new area and had to switch providers. I had a couple of choices and was, at first, a little leery of Comcast due to so many comments, etc. But I am very pleased with their service. The install went smooth, the service has been solid and they recently raised my speed for no extra charge. I'm a very happy customer.

Comcast Internet customer service is something to be desired. But the actual service is good. I don't think the service I am getting is as fast as they say. It seems that compared to other services, we don't lose service as much.

Unfortunately, the internet speeds seems to fluctuate. I do a speed test and it usually 30% slower than stated speed. After calling Customer Service, Comcast Internet Service looks at it and do test on the modem and assure me it will not happen again. However it occurs about two weeks later and process starts all over again.

Comcast is way too expensive. They don't tell customers that they could save $9.95 a month by buying a cable modem for less then $100 online. A must have as I'm too far out of town to get decent DSL speeds.

I was unimpressed. Had an internet-only Blast! package at a slightly discounted price for one year. Cancelled today as I am moving. The router hardware that I "leased" from them was subpar. Not only did we not get the download speeds we were promised, but service would cut in and out at random times, and we were promised WiFi support for 8-10 devices but our devices would be getting kicked off with only one person connected. While their app offers interesting capabilities and data, it is rather clumsy and slow, as is their website.

I've used other internet services, including AT&T, but the Comcast/Xfinity has been my internet provider now for several years, including at my new home. I really like the speed of the service, and reliability. If there are issues with the modem or any other piece of equipment there are local Comcast stores that you can go in and exchange the equipment, not like AT&T where you have to wait for it to be shipped.

Comcast is extremely high and there's not competing out there to go up against him. The shows seen on Comcast are so old like Coming to America. They still showing. They get you with the package deal thing because if you upgrade to a Disney Channel you being charged for a different package where you force into a new two year contract. Which is another robbery. Then there the incentive 200.00 if you sign on to triple play deal. But what they don't tell you till it's time to get it you can't get it until after 6 months of payments. It's not a free gift card because after 6 months you paid for it.

Love Xfinity! Can shut it down when up north. Keep equipment and activate online! No charge when no here! Hate Time Warner or spectrum. They are very hard to deal with! They lie!

Service rep showed up on time. Installation was quick but I didn't like where he installed the cord. Drilled a hole right through my wall. Instead of using a previous company's already drilled holes.

Service is usually good and all automated but very expensive for decent speed and bandwidth. Bought my own gateway. Also, the installer did not have the ability to install cable where I wanted it on an interior wall near devices.

After one year with Comcast we have had no major complaints. Sometimes having to wait to speak to a rep. can be annoying. I would recommend to others.

Not honest or caring about the quality of service to my tv. Lack of good signal or clarity of the signal. Also outdated lines in our area and using service reps from foreign countries on phone calls.

My total bill was going to be over $200 effective 1/01/18. I called -- streamline T to channels we actually watch and reduced my combined bill -- TV, Internet and phone by approximately $40.00 per month. The biggest problem was getting a live person to talk with about my concerns.

Comcast Internet have excellent products but their installation, customer service and pricing is mediocre at best. To talk to someone it takes multiple questions and time to contact them.

If you need customer service it's better to go into store and meet with them directly. They are great. If you call whomever you get is usually rude and doesn't know what they are doing. Reliability is good. Only a few issues due to storm but took the boxes back to store and they replaced them in a matter of minutes.

Xfinity scheduled an installation five times at my address when I moved. Four of the five times the tech never showed. The fifth time they refused me service due to my disability. That being I am physically unable to speak by phone and relying on text to communicate. The tech refused to communicate this way and denied me service. When I complained to management they shrugged their shoulders. Their advertising may indicate they are customer responsive but they most certainly are lacking in this area. This company does not recognize the needs of the disabled.

Xfinity used to be Comcast. They might as well have been called con cast. They used to lie a lot. Then they got better. I've had their service for 5 years now, and it's only been extremely bad since I reduced my services with them since I had more important things come up that cost money. When I had the inside line maintenance plan, which I paid for, they never sent anyone out for the problems I was having. All the problems were outside ones. Once I changed my service plan, the maintenance plan was removed and I wasn't told about it until 2 months later. I started having more and more issues. Internet service-mail servers down constantly making it hard for me to check my mail. Slow internet when told they were speeding it up. Unknown devices logging in to my account. Someone trying to hack my account. All this, as every month my bill gets higher and higher. I still pay the way I used to, and they never charged me a late fee.

The bill keeps going up and up and I have no recourse as this is the only cable company I can purchase from. I always thought there were laws against monopolies but my $236 a month bill is going up again and whenever I need service I know it will be a hassle.

Overall above average, except for pricing. Looking for alternative. Don't trust these guys now that net neutrality got repealed. And certain they will be sharing/selling my viewing and browsing data.

Had some issues with the first installer obviously didn't know what he was doing, second installer was great. Had things up and running in an hour and provided good info after installation.

When I got Comcast I wanted three little things. I wanted wi-fi, cable and a landline. I was told over and over it wouldn't be more than $50.00 a month. Then the bill comes and it's $150.00 a month. I get Comcast through Spectrum and I can't feel more RIPPED OFF!!!

They generally do a good job overall; however, telephone response to problems leaves a little to be desired. It usually does not fix the problem and a repair person is necessary. I think their prices are high and seem to go up every year. Although they will sometimes give a reductions after much discussion. Perhaps they may give consideration for long service customers. Their service repairmen usually are on time and take care of the problem in relatively short order. They take the time to answer all of your questions.

Xfinity is good but when you have problems it is difficult to find someone to help you. You have to go thru too much in order to get assistance. When it is working it is great, but when it is not it is a pain. Most of the service techs are really nice and do good work, usually they are prompt, and have been able to fix problems same day.

Comcast has some good features, the connection seems to be an issue which I have had upgrades & repairs done & I am still having problems. I need to call them back & let them know but after 3 times here in the past & receiving new boxes, I'm not sure they can fix this? Another problem is they go up on your bill & not even tell you. I don't think this is good customer service, they need to contact you & explain why. Paying over 200.00 a month for 3 Tv's & most all stations are repeats! This is nuts & I downgraded to a cheaper package?

The service is overpriced. I have had to replace the modem twice and often have to reset it or have it pinged. And just getting through to customer service is a nightmare. But they are pleasant if you can get through and stay connected.

Customer service is the pits. The bundles are one price but the amount continues to climb for reasons They cannot explain. The boxes are of poor quality; The satellite goes out and they dismiss it.

Charge too much money for too little service. Billing keeps going up every month and service never gets any better. Phone service stinks, whenever you call you can never get anyone from the US unless you ask and then they tell you that they have to contact them and that someone will call you back.

The customer service is terrible and when you go to visit the store it's the same. They all this new technology and do not know anything about it. It just don't work. We have problems all the time.

They have a poor installation of equipment. They took 4 hours and then tore up my whole backyard to bury the cable. Internet goes out every day and customer service is out of country and wait times are excessive.

Service and installation personnel competent and helpful but continual rate increases, opaque billings, difficulty getting phone help and phone help often unintelligible.

When the power goes out, we lose our Comcast cable, internet and landline. No phone! There is no one to talk to on the phone at Comcast to get assistance, I have to go to the Comcast Store which is 26 miles away.

Customer service is awful, rates are ridiculously high; service constantly boots; the same programs/movies are constantly ran. Customers should not have to pay a month in advance for services they haven't yet received. Bills have constantly been questioned.

Service is BAD!!! Modem works most of time, but have to have a signal sent to reset it 4-5 time a month!!! Customer service is top notch!!! Cable service is awful!!! Need to unplug, & plug back in to get cable TV, at least 8-9 times a month!!! If you are Smart, Stay AWAY!!!

We are unable to get Dish so we are pretty much stuck with cable but it hasn't been as bad as I expected it to be. We have very rarely experienced loss of picture, we do get some breakup and loss of sound a bit more, it is usually when there is atmospheric and weather related problems. Service is okay as long as it isn't a complicated one. I still have trouble with foreigners trying to speak English on the phone and convey technical information. I don't like to have to make a trip to an office 20 miles away to return my broken box, after waited in a line for 20 minutes either. Otherwise Comcast is OK.

Comcast is a ripoff. They bill you then bill you extra and a monthly head. I'm at the head and they charge the change euro prices without you knowing. They break contracts by changing the prices without let you know.

Xfinity is the fastest internet that I have used. So far, no complaints! I am happy that they continue to increase speeds, as well. I am always able to access my WiFi easily.

The service has improved over the years. The cost is too high - especially when I recently learned that some of my coworkers are paying $70 per month less than what I do for the same content and carrier.

I don't think any internet service is faster than the next. Comcast did not do installation. We did it. Equipment was shipped to us. There was problem with reception they sent guy out, ran new cable to box and cable is on the ground.

We have had this provider for two years. We have the Triple Play and overall service is good most of the time. Phone service is very good, internet is good most of the time and cable is also good. Problem is, their Pricing policy. After 24 months it resets to a amount that becomes for most people unaffordable. I have been looking for a more affordable option.

Having worked in the industry for over 40 years I found their cust svc and help one of the worst to deal with. I knew we had a line issue and they had me talk to 6 different people before they understood the issue, they are not a good co. for me to do business with.

I feel they are overpriced but they deliver a very good variety of reliable services and a real person will actually help you on the phone if there should be a problem.

Every year in July my bill goes up. I have to make a call and Comcast put it back to the normal price for another 12 months. This has been going on for over 5 years. It's a hassle but I have 85mbps+ for $45/Mo and I like that price.

The service is unreliable. When you need it the most it freezes, gets offline or is under repair. Too many phones calls are needed to keep it working properly. Extremely expensive service.

I have had several issues with Comcast over the years but this last one is almost unbelievable. I called to have unlimited data added to my package and was told absolutely nothing would change and that it would be an additional $25 a month to what I was currently paying. After receiving the text message to confirm that my unlimited data was being added I asked the representative please send me something so I would know that my package would not be changing and would remain the same amount. I was told “everything is staying the same including the monthly amount and that the only thing adding to my plan was unlimited data which would be an additional $25 a month.“

Very very challenging company to speak with 'real' employees. Their price policy is 'price gouging at the extreme' for the product they deliver. When the materials/equipment they provide 'wear out' i.e. remote controller, power supply, converter box, modem, they imply it did not simply 'wear out,' but rather the customer abused it or overused it and give a nasty argument about a replacement. Where I live, Comcast almost have a complete monopoly!

Customer service transfers calls to another department when they want to give you the runaround. I can not understand the customer service rep because they can not speak or understand English very well. Also they seem to be reading from a prepared script when trying to resolve an issue.

After being with this company for over 20 years, I finally cut the cable and chose another company. As a customer of theirs, you are not allowed to take advantage of any specials they advertise and they keep going up on the cost of their service. They don't try to help you when you explain that their service is too costly.

I like Xfinity but their price keeps going up. Their service is leaving a little bit to be helpful. They have people online to help when there is an outage but they are someone afar off. Need someone more local!!!

Overall no complaints about the service or the company; the internet plans are pricey for the offered speeds as compared to other internet providers like Verizon.

Often had to ask for a representative who speaks English more clearly. Cable is so expensive and it's not always easy to negotiate changes. I have complained about foreigners trying to scam us, sometimes receiving calls every few minutes, early in the morning and even one at 9:30 pm on Christmas Eve.

Several times during the week I don't receive a signal especially in the morning. I contact Comcast and follow their prompts to restore the signal and most times it doesn't work. When I turn it on in the afternoon or evening it is fine. I was told by Comcast that the cable box is defective and to return it to one of their stores and they will replace it or I could pay $15 for them to mail it to me. Since this box is defective they should send a technician out to replace the box instead of inconveniencing the customer to replace their defective product.

Installer was very amateurish. He draped cables all over the place inside and out. I had to reroute wires outside of rain gutters and roof corners. Bundling helps in the short term, but rates continue to rise. About ready to ditch service.

Service is steady, I appear to have consistent and reliable service. However, it took me 3 YEARS to get them to finally bury my lines from the house. They subcontract the work and the people hired would say they did the job and not show up. It took a Comcast employee in the area to physically see my lines hanging 4 ft off the ground before it was resolved. I continue using their service primarily because I don’t wish to go through the hassle/inconvenience of changing right now.

Xfinity has gotten a lot better, but there still room to improve. Just about daily I have to reset my Internet. Not sure of the cause and customer service is clueless. I hate when I have to call customer service and most times I cannot understand a customer service agent and they don't seem to understand me based on their responses to my questions. Also, the speed varies depending on the time of day. Like everyone else when you most need the speed it's considerably slower.

Comcast is over priced. I can't just get internet. I have to get a packets that has the high speed. DVR sucks. It skips and freezes plus it loses the sound. Just hate Comcast.

Other than a bit expensive. I have enjoyed being a customer of Comcast. Only problem is I have to call them to renegotiate a better rate every year. They should have a program that is fair for customer loyalty.

We've had Comcast for many years, primarily because they are the only remotely decent service in our area. And we live in a city, not a remote location. However, through countless modem and cable box updates and revisions, signal checks on the line, technician visits, etc. I have NEVER gotten a speed test from any website, router, or even from Comcast itself that showed me that I was getting anywhere near the speed I was paying for. When I paid for 50 Mb, I was getting 10. When I paid for 100, I was getting 20 or 30. Now, my plan supposedly gives me 150. And I've never seen anything higher than 30.

I have been stuck with Comcast for 3 and half years because they had my account info messed up. My internet run at 300kbps when I pay for the highest speed internet (blast tier). Never did get above kbps because for years they wouldn't send a tech out to my home because the customer service overseas lies and tells me to call my ** computer manufacturer to fix my internet speed for the 3 laptop and 2 desktop I own which is just flat out **. I have a Bachelors in IT. I know how the ** internet works.

Customer service is awful. They don't allow you to explain your issue fully and then try to troubleshoot. I have never had an issue resolved over the phone. They have always had to send a technician.

I have had only good results from Xfinity. Good internet speed. Good service. Very happy with their program. It works for me. I have had repair out only 1 time in 6 years and no waiting or late appointment. Great job.

Prices are too high for what you're getting, plus you have to constantly check to make sure you are actually getting the download speeds you're paying for. Chat CSRs are sometimes truly helpful, sometimes just little jerks. BUT, they are only as bad as their (limited) competition.

I went with COMCAST because they were the only internet service in my new neighborhood. I called 5 months in a row to get unlimited data. Each month they kept charging me for going over data limit. I canceled my service after a couple of months later when AT&T came in. Two months later they finally sent a tech to pick up the equipment. I get a final bill of $500 through a collection agency, now offering me a "deal" of only $350. When I called COMCAST to dispute, I again get another foreigner that barely speaks English. He tells me that a supervisor will call me. I never got a call.

I wish 0 stars was an option. Have been a Comcast for several years. Ridiculously expensive. Canceled service about three weeks ago. Received 3 different bills. First one 575.00. Second one 1,100.00. Third one 215.00. Called customer service to see which was correct. Person explained why the bill changed three times. Paid off the account. Returned equipment. Customer service said, "You still owe a modem." What modem? "The one from over three years ago when your modem was upgraded" which I never requested. Was not told to return old one.

Comcast, over the years has developed a monopoly on the service, generally the service is reliable, with the exception of periods of strong storms. The viewing options on Comcast have unacceptable high prices and if you require in home service they charge $25.00 an hour to fix their equipment. I eliminated the television viewing of Comcast, because I no longer wanted a bill for $200 or more to watch TV. I now have the internet only with the highest speed for purposes of streaming programs, reducing my bill to about $70.00 a month.

Here is the short version. If you get a call from Comcast and you currently only have Internet and don't want another convoluted bill, then just say no. And if you do decide to go with the pure internet Xfinity plan, the Xfinity stream app does NOT work on any other device other than Roku. The one box we did not have. I also clarified I wanted to use it on our Apple TV which I was told we could. So after ordering that, we still did not get the one channel I was making sure we had. Bravo. And today another fun bill just like I used to get with the boxes in the house. A bunch of nonsense and convoluted overages. Also they added extra billing options I did not order. That's it...more wasted time to a company that has continued that trend since the day I started with them.

If it can get worse it will. From price, to speed and reliability it is just disgusting. This is why we need net neutrality people. Comcast improves nothing but it's bottom line at the customer's expense with little choice. Run and run fast if you can!