Xfinity Internet Reviews

I am writing this review to warn others not to make the same mistake I did. I signed up for 2 year contract. We have had that contract 13 months. In that 13 months we have lost ALL service 15x!!! Some days we have had to wait 8 hours for the tech to show up, only for them to be 1 hour late. The customer service is horrible. I was treated very rudely when I was trying to explain that I needed phone service for my 80 yo mother in case of emergency. They could give 2 craps about our situation. THE FCC NEEDS TO PULL THEIR LICENSE!!!! This is not a "service" but a money grabbing. Heed my advice.. DO NOT USE THESE PEOPLE!!!! 15 hours on the phone, 5 days waiting, and only $4.00 WORTH OF CREDIT!

I have had Xfinity for about 6 months and it started out nice. Good amount of data for an ok price, I was a satisfied customer. Then about a month ago I started to notice my service drop more and more. I had to constantly restart the modem. I finally decided to call. Service center was methodical but the people were willing enough. I had a technician come over work on it a few hours did his routine and then asked me to connect. My internet did not work. He was so confident - he didn't even check to see if anything would connect. He was ready to leave. He then swapped out modems. Got the internet to connect and left.

IF I COULD RATE THIS COMPANY MINUS 10 I WOULD!!! Having been a loyal customer with Comcast for 16 plus years, utilizing the services after numerous issues with them over the years, this is the last straw! Whenever we have had an issue with our services it always consisted of being transferred from one person or area to another ALWAYS. Numerous times we have had service outages that have lasted for days, whenever we engage to correct we get transferred around numerous times.

We had poor internet service. Comcast confirmed there was a problem with their equipment outside our home and told us we had to be present because the technician had to come in the house before he completed his service. We made an appointment for service on the Sunday following Thanksgiving which required we make a special 2-1/2 hour trip from out-of-town to meet the technician. We were at our home in advance of the appointment time, and we responded to several robo-calls to confirm our presence.

I was informed that I could get much internet speeds of 200 mbps, and 10 basic channels for price A, if I signed a contract for 1 year. I liked the deal, and signed up for contract. Thereafter, I realized that I was getting only 100 mbps (instead of the 200 mbps). I followed up several times with Comcast customer support, and every time got different answers.

This Comcast company is scam, and a disgrace with no respect to consumers rights. Comcast does false advertisement and incorrect billing and refuses change the billing cycle to work with disabled consumers who don’t get paid until the 3rd of every month and then want to falsely hit them with unfair late fees on their Comcast account. Comcast sending threatening notices of disconnection on services and refusing to give consumers proof of payment received of $69.20 falsely claiming they never received payment then wanting to hit me with a bill of $239.23 due on 26th of every month. This is highway robbery from Comcast and this is a direct violation of my consumer rights and it discriminates against consumers with disabilities and I consider this harassment. I will join any petition or any class action lawsuit against Comcast Corporation.

I am so fed up with them and their scams. We had paid over $300 last month and we're under the impression that the amount we paid would bring us current. Well getting my bill for Nov was a whole different story. They are such liars and will make up anything to get more money. I need a new service provider. Comcast you suck???

So, Comcast decided to limit everyone on their internet usage in Michigan. Living in a household with 5 adults, staying within a terabyte is a lot harder than you'd think. They have been nothing but difficult for years. Charging us HD prices for cable, but won't give us the HD box. Charging us two boxes, when we only have one. The WORSE internet services! Constantly going in and out.

Got overcharged. Told refund coming on next bill. It was partial. Contacted, told the rest would be on next bill. That was also partial. Contacted them, they played dumb about the chain of events, only commenting on the current refund, which was already more generous than what I was asking for (since they didn't know about the previous amount). That's not how math works, and they don't know it. TL;DR if you're owed a refund, make sure you get it in one fell swoop or you won't get it all.

I used to love Comcast. Until all these constant updates. My internet and cable crash a lot at night, and sometimes during the day, some channels don't even work and on demand sometimes don't play either. I wish they will do something about it. Because just a few mins ago, the internet have crashed for about 20 mins for no reason. I'm tired of it and thinking about switching to Wow or something. Please do not get Xfinity.

I'm so over Comcast! The worst internet provider. I'm taking online classes and multiple times was late with my assignments because of the power interruptions in my area that lead to poor quality internet service. Definitely switching to Verizon. I'd rather pay $10 extra then dealing w/ Comcast and non stopping internet problems.

If I could give them a negative star or no stars on this review I would. I have never worked with any industry with as bad of customer service as Comcast. It is not a matter of money because I make well enough above and beyond to afford their services but they are a legitimate ripoff. I think they are the biggest scam of since the mortgage industry's major meltdown and I hope I move somewhere where Comcast does not exist. The disregard to want to help or do the right thing is honestly astounding. If you have to call, which you do FOR ALL ISSUES - billing, connection/service, adding or removing service, errors, it does not matter you will be transferred minimum of 4 times. Everyone says the same thing and passes the issues to the next person and no one resolves the problem.

I've had the worst experiences so far since install on 10/4/16. Nothing but problems. Two no shows on scheduled service appointments, extreme difficulty in adding boxes to the second floor. What is so difficult about adding boxes to an existing account? No thank you, I'm not starting a second account for the second floor of the same house! A separate bundle package? All I wanted was just to add a few boxes. Apparently this is not possible. Well then, I guess it's not possible to remain a customer!

Check your contract when you sign up for Comcast as their advertised offers do not match the contract they issue. I signed up for $49.99 150Mbps internet for 2 years, however my contract has $19.99 for 25Mbps internet for 2 years. They say there is an add on in place for $30 which boost it to Blast! Pro, however this isn't part of the contract, which means that Comcast can increase the price whenever they want within the 2 years. This means I haven't received the advertised rate. Comcast has so far refused to issue corrected contract, or issue in writing that the $30 will remain at that price for 2 years. I just have to trust them. So watch out, Comcast is doing the usual illegal practices, I'm guessing to catch people out and hope they don't notice and end up paying more than they should.

The technician never arrived to install my equipment and apparently they told me it was canceled because I owed $31 from a previous account. I took off work losing me money. To top things off the money I owe they told me was fine and that I could still get my Internet installed when I ordered it and was owed from an account I cancel before the 30 day mark but they refuse to take off. I will be writing reviews of them anywhere I can find. They are without a doubt the worst company in customer service, reliability, and with being transparent with what you are getting. DO NOT GET XFINITY SERVICES. Go satellite and grab a unlimited data plan.

Thank God. I am changing to Dish. They gave me awesome pricing and super people to deal with. You can actually understand what they are saying. I'm so excited to finally be able to return this equipment although still haven't received the home security yet as promised 4 times. Go to h*ll Comcast. You have made me miserable and cause me to miss many hours of work with your promises.

I Have been a long time customer and only have Xfinity as my ISP for a while now. While I was in the local Walmart on November 4, 2016, there were customer representatives from Xfinity running promotions for and in the Salt Lake City area. Spoke with a representative and was able to get and signed a contract for Pro Blast at $50.00 a month with no contract or early termination fees. I received an email from Xfinity stating the changes that would be made to my account. It stated that not only would it be under contract for 24 months but there would be early termination fees. This is not what I had originally signed up for and it specifically states this on the contract that I signed.

There is a malfunction on the DVR manager which is preventing us from adding more recordings. Customer service is fairly certain that the problem is from the signal from their system to ours, but protocol demands that they access our home before investigating that option. Since we work, that cannot be done until next Saturday. Customer service tech agreed that this seems illogical since logic would dictate that one would investigate the most probably malfunction first, but insists they must follow protocol. This is extremely frustrating. After 35 years as a customer of Comcast & their predecessors, I am investigating alternatives.

Charges overwhelming. Comcast service rep was so ignorant and rude when I call to resolve my issue with my bill. I emailed Tom ** his rep was rude to me. None of the representative was helpful. They all just pass me on to other people. I am cutting my service with Comcast.

I have had cable, DISH, and U-verse, etc. in the past. All are eh... but you know what? Comcast takes the cake. I have never been driven to take time out of my day just to gripe online for all to see. But consumers, stay away! So my first terrible experience with Comcast is that they took 5 phones and 2 months to come out and bury the lines they had to lay in my front yard to get the cable needed into my house. Finally got someone when my special needs neighbor tripped and fell!

Had them from 2014 to now. I'd tell new customers to run but there is nowhere to run to. I tried, but it turned out Comcast was Xfinity. Signing up for a contract has no meaning. The fine print in the contract that they suggest you read when they randomly change a contract says they can change anything anytime and are not doing anything wrong. I disagree. I have or had performance pro, paying for a speed of internet a month under a contract. Not month to month alone. The speed is not listed or told to you just it's between 25 and 50.

Disappointed. I have been a Comcast/Xfinity customer for almost two decades. I pay for high speeds and get intermittent internet. I call every week almost-- can't take the time to call more often and get FRUSTRATED. I spend 30 minutes with the first person resetting the modem (walking through their initial process - even after giving them the history) only to be told I will have to pay for a technician. After some complaining and explaining - they transfer me to a specialist who does speed tests and confirms what I am saying even though their test "say" the modem is working - he test each port on the modem (which is a new modem they replaced last week) and I have the same issue - tells me there is a line issue and my modem isn't performing correctly - technician reprograms the ports--retests it works awesome initially when they get it to carry more data--only to retest with the technician a few minutes later and the speed is low again.

These people are unethical and disturbing oblivious to their customers needs. The internet speed tears are constantly changing and customers are being charged as the internet speeds change. For instance, when their "blast" service was first commissioned by me it was stated by Comcast that it was 100 Mbps. Now I see a $10.00 increase in my bill after 6 months and when speaking to a customer rep was told that it was not 100 Mbps but 75 Mbps and the blast in which I have had for 6 months plus was in fact 75 Mbps. The have added $10.00 to my bill for a service I already had. I told them to take it off and give me the 75 Mbps without the "blast" which I was told that it would put me to 25 Mbps. I will be shopping for another service. The end.

Unplanned, unexpected, all day outages, rude service reps. Rearranging my day to set up service only to deal with a totally inept technician who has to call for backup on another day. I could go on, but why? We are dropping this failure of a company and relying on hotspots from now on.

Schedule to have internet and cable boxes installed in my house on a Thursday and never showed up and called them. They said that I have a technician out. The next following days waited, no show. Call them again next Friday. They said that "have a technician to wait for a phone call you on Saturday." No show. Call them again on he'll be hooked up before Monday. Sunday came around, no show. I cancelled installation and the cable provider in one with different provider.

BE WARNED. You will have 10$ hidden fees when you sign up for this service. They charge you extra for the local news stations and a fee for local sports that you will not be told about until you see it on your first bill. The customer service people are a JOKE and rude rude rude. If you ask for a manager they will get snotty and never let you talk to one... I know they have attractive packages to get you hooked but it's a joke and you will pay more in the long run than the competitors.

Had Comcast. Overall the terrible experience everyone else is describing but there was no other provider in my area at the time, so we just dealt with it. Ultimately moved out of my apartment to an area that was serviced by other providers, so I called to cancel my account. Took forever, but finally get through, and take my hardware back to the store. KEEP YOUR RECEIPT. Had to deal with a debt collector for 9 months claiming I owed money for not returning the hardware. Luckily I had physical proof. I honestly would have just paid the $60 or whatever it was if I wasn't sure they'd just keep calling. Would deny liability, it would get kicked to a different debt collection agency, someone new would call me a few months later.

When I called the infinity customer service center to complain about the new slow performance speed the first question customer service asked was "How fast is it now and why didn't you buy the previous offer for the faster service." I responded with "What speed is my plan am I paying for now." I explained to customer service the actual test was less than half that. The customer service rep said she would resend a signal to my router. No improved speed occurred. I turned on my hotspot on my cell phone to file this complaint. I am getting screw from Comcast/Xfinity. My internet speed is not what I pay for.

Outraged, that it should not take a month to get internet service! We contacted Comcast the 1st week of October for internet service. We was lucky to have a tech come out the same week. When he came he informed us he could not do the installation due to our residence being brand new and there wasn't any type of line of cable to set it. We was told he would have to call a special tech to schedule a date the week after for him to do a burial for a line.

We got Xfinity on the first of July 2016. In the first week and a half, our internet was out, hours at a time, every single day. The first rep that was sent out to fix it said he didn't feel comfortable going in our crawl space so he told me I should reschedule another rep to come out. When I called to reschedule another rep, I learned that the rep that had been there that day, put in his notes that he changed out the splitter and fixed the problem. A couple of days later I had another rep come out with a trainee. They ran a bunch of test, but eventually fixed the problem... until I decided to add tv and security to my package with XFINITY. BIG MISTAKE!! With Comcast/XFINITY everything works off their internet. Cable and security all work off your internet connection. It's the worst setup I have ever encountered. If your internet goes out, not only do you not have internet, but you no longer have cable or security.

For no known reason, my internet went out on 10/23/2016 - it had been working very well since roughly 7/4/2016, which is shortly after I moved to a new apartment. The afternoon of 10/23, I was catching up with my friends on social media when the page failed to load and there was a message that said it would not load/could not be accessed. First I checked my Wifi links to my laptop and discovered that the Xfinity Wifi (an unsecured network) was active rather than my Home Base (a secured network); then I called the automated line to try to get my modem reset; finally, after waiting ages for the reset, the automated system transferred me over to the tech support line - something I had NOT requested.

I used Comcast for approximately 4 years prior to ATT Uverse. Each customer service rep I had to speak with although seemed ethical, never was. I called to check their promos and was given what I thought was a great price for all three services, and for about 3 months my bill stated exactly what I was quoted. On the 4th month and every month thereafter the bill increased. I was never advised by my Comcast rep that there would be an increase in one year, but why would he if the plan for good for one year? Every month after that I had problems with my bill, always increasing.

The internet is very SLOW. Although they promise 75 Mbps, I actually got 10 Mbps on average. The bill is ridiculous. When I install their internet, they promise a monthly fee of $59.99 for one year. But in the second month, I got $69.99 on my bill, only because I didn't sign up for paperless bill. But nobody informs me of this before.

I am on social security disability and am pretty much confined to my apartment. I got Comcast internet with 10MB for $14.99 a month for two years. Everything was ok until the next month when I got a letter in the mail addressed to me, not a bulk mailing. It offered 50+ channels for $19.99 a month for two years. It had all the channels I wanted. I decided to order it. When I called the representative, couldn't find that offer. After about a half hour she found one that had 35 channels for the same price. It had all the channels I was interested in so I ordered it. After they came and hooked it up I went to use it & could only get ten channels! Less than I was getting with my rabbit ears.

I set up an appointment and it was inconvenient to make sure I was home. After 30 mins past the window I phoned and spoke to a foreign agent who assured me I would get a call back within 30 mins. An hour later after being given a ticket number no one has bothered to call me. My internet service is so terrible and slow and nonexistent.

I called Comcast to claim that there was a voice service which I never used on my account. Actually, I called in this May said I only needed Internet service. However, the phone service was still on my account for half a year. Today I called the Box department and the guy called Louigie was very cold and impersonal and only repeated he didn't see any notes from my former notes about cancelling this service. I said it was weird that there had no notes about that because I came into Comcast store to declare that I only need internet. He just kept saying "I know" but did not want to help at all. The person from Box department just made me feel Comcast does not care their customers at all. The negligence they made is paid off by customers. This Louigie guy just showed the worst customer experience I have ever had. Thank you for representing Comcast with this image.

service, tech calls never followed thru with. In short, they suck. I also can only use my devices within 15 direct feet of my wireless modem.

I spent over an hour on chat with "Jacob". I told him what my family needs were, and that we've been with a competitor since 2006. He comes back and says "Sign up today for a two year agreement and for a limited time only, you can get a Visa Card up to $200 (based on the plan selected). Would you like to know more?" I say "tell me more." So he goes on to recommend a plan for me, that I feel was a pretty good deal. However, he COMPLETELY forgets to tell me that the plan HE suggested disqualifies me for the $200 Visa... just never brings it up again until the end when I say, I don't see the $200 Visa on the Final Order. He apologizes for the confusion, I need to get a package that CLEARLY isn't suited for me AND will costs me an additional $110/month for the first 2 years and then an additional $60 month after that. WHAT?

I made an account specifically to write a review for Comcast and their horribly rebranded "Xfinity" internet service. I moved away from NYC recently where we had Time Warner as our provider for TV, phone, and internet, and I'm starting to miss the days of having to call them once a month to sort out an issue. Xfinity is spotty at best even when it's working "properly". We do our best to turn the wifi off of all devices that aren't in use so there are at most 3 or 4 devices connected at a given time. The most intensive of which is generally only one device streaming and possibly a gaming console in use at the same time. Every other device is generally just browsing light web pages or news apps. Constant buffering and inconsistent connection speeds are always an issue. Whenever we reset the router and test the speeds we have a few minutes of decent speed before it goes down again.

CrapCast is going to forever ** the consumers for 10x the value of what their services are actually worth. ConCast has even decided to split up its bandwidth forcing its customers to upgrade their old boxes to accommodate XFINITY's new spy software. As for their internet services $50 gets you some rocking speeds, but a $20 they put a governor on that speed.

It's my belief that Comcast agents are poorly trained. I just completed calls to them about my service, and was transferred from "expert" to expert, but in the end, my service was not restored, and I currently have no internet provider (Xfinity) because of my upcoming move. No expert at Comcast can reinstate my account, and I just might have to take Comcast to small claims court. The cable service was very good, but now that I use wifi exclusively it does not work at all. I'm currently using a hotspot at our free public library.

All of the negative reviews you read have common themes. Comcast was great for the first year. Increased the Price the second which was never disclosed. Increased again the third year and again when I cancelled. Every time you talk to someone they are reading a script and don't answer your question or understand what you are trying to get resolved. They answer everything with "I have a promotion for you". I never get angry but after a month of trying to resolve our problems and being lied to over and over again I lost my cool and hung up. So done. I would rather have no internet and use wifi hotspots or even our Podunk library that has 3 computers than ever sign up with this ridiculously shady company. Buyer COMPLETELY BEWARE!!!

I have been having issues with my internet gateway (supplied by Comcast) for over a year. At least twice each day my gateway loses the connection and does a total reset. Not only does this interrupt my internet connection but also my phone service. Multiple times I have been on important telephones with clients only to have my phone service go dead. Not to mention all the times I have been using the internet for work and have it untimely disconnect. Over the past 12+ months I have made approximately three dozen calls to their support center and have had a dozen plus technicians come to my home. Unfortunately each time a technician is scheduled, I need to be home to wait for them.

If the service would be reliable, I could possibly give 2-3 stars. I have experienced daily outages at any time of the day. I pay for service so that I can turn on my Smart TV and watch cable TV or use the internet when it is convenient for me. The repeated outages totally prevents convenience and the experience of enjoying the service. I believe Xfinity is only using temporary fixes for the outages instead of actually creating or replacing equipment for a permanent fix. It doesn't mater if it rains or shines, the service is temperamental.

While on the internet doing some secure banking, I was interrupted by Comcast, to take one of their surveys. I consider this hacking and an invasion of my privacy. Comcast has no right to interfere with my internet connection for any reason without a court order. If Comcast is snooping on its Customers it is an invasion of privacy and against the law. If anyone else has had this happen to them please reply to this email address and include your name to be included in a class action lawsuit against Comcast. **. Thank you.

At least two to three times a week, usually late night or early morning Comcast internet service goes out. The latest time it went out at midnight and stayed out till 4:30 in the morning or later. The other complaint I have is that I pay for a minimum of 80 megabytes a second and Comcast rarely delivers this. AT&T is in the process of putting fiber optic directly to my house and my neighborhood. I am definitely going to take advantage of their service. It will cost less and being that it's fiber optic directly to the house will be much more reliable. It will also allow me to completely get rid of Comcast forever.

I requested the $19.99 internet service. However, I was billed $49.99. After speaking with more than seven customer service representative, I was told they couldn't correct the overbilling. Obviously, I'm VERY DISSATISFIED!!!

First off, I've been without internet for a week and on demand for a week as well. So I call the second day after nothing worked the first day to schedule a visit and the automated system kept saying that there was an outage in my area and it'll be resolved by 12:36. So I call later that afternoon and tell them and they try to send signals to the modem or whatever and it wouldn't work. So we scheduled a visit for that Friday between 10-12. Mind you that the first option they gave me was for the following freaking Monday and I said HECK NO that is way too long, I have a business to run.

I was asking the guy on phone why when I subnet themes router it make Comcast go down. The guy then said "don't hook the cable from the router to a cable box". I had said 6 or 8 times cat 5 or cat 6 wire why would that type be hook to a cable box. I ask what he was talking about he said "rg6 cable jack on modem should not be hook to cable box." WOW he wasn't listening to me. I have video game systems I would rather have use cat 6 wire then WiFi but I also have network printer with only rj45 and 1 out of 4 tv has a dead WiFi chip that 2 port and I plan on network hard drive 3 port and number 4 desktop. He said "Comcast didn't teach them about anything about networking. They learn only about Comcast gear" that when I hung up my network speed is going to be 150mbps. I don't understand why. If it that high you can't subnet theme home internet. I would buy a router/modem but none has phone line for fax.

I started trying to cancel my Xfinity subscription in an online chat with them which they said they would help me and wasted about 20 minutes of my time before they told me I had to call retention at the number they provided me which I did. And then after talking to them for about five to ten minutes they said I would have to call back tomorrow to talk to retention to cancel my service. To which I said "I thought I was talking to someone in the retention department," which she replied she was retention but could not cancel my service today and that I would have to call the same number again tomorrow.

I live in Treasure Coast FL and have been trying to get the internet working since August 21, 2016 - now 19 Sept. It has been on and off, on and off, on and off. ONLY in their Corp area do they make customer service a priority.

On a Game Day in Knoxville, Tn they know how everyone loves to watch the VOLS. This cable company along with Infinity had the worse reception ever you could not even watch the game. This is the only cable company we can get are the Comcast/Infinity with are the same ones that's why they own us like KUB. We have to have it. This company really sucks. Do not ever get this either place. They say Infinity is another company but why they are in same building and same trucks just different lettering?

I have been Comcast customer since 2009. My house was build in 2013. I pay $99.06 for internet extreme 150. According to the customer solution I should be getting 150 mbps but since I move to the extreme 150 I have not been able pass 84-91 mbps. So I call multiple times - Hours and speaking with several 2nd tier tech support and none of them are able to find why I can't get over 100 mbps.

Since I have been with xfinity comcast have had problem with agents and supervisor giving different instructions every time you call them. Some were rude and not willing to help at all. There are a few who goes above and beyond to help. For instance, I spoke with a male manager, who had informed me that I should have not both the modem arris SB6183 (which cost $100) because they are not compatible with them. However, I specifically bought it because the previous agent informed me it was compatible and to make it worst the box for arris states COMPATIBLE WITH COMCAST. How can someone be a manager and doesn't know his equipments and be a good customer service. Very frustrating.

They jacked up rates without informing us. Then reaching a live agent was nearly impossible, as the prompts kept guiding us to upgrade our service or add new services.

Just over an hour with 3 different departments and supervisors and multiple holds on a Saturday to find out the movie I BOUGHT on Pay per view is malfunctioning. Have been with comcast for years, spent thousands of dollars and just didn't want to focus on changing services. I have multiple services to choose from and will be spending the time to change after this fiasco. There are so many complaints about Comcast it doesn't seem worthwhile to go into the details here as nothing ever improves so I am out.

So I have had Comcast in the past and my recent experience brought back suppressed memories. The sales representative made a mistake on my install date which I found out on the day of when no one showed up to install my equipment. He never apologized for it. He knew I was busy and was not able to accommodate me when I needed the time rescheduled. I opted for self-install because I was already without Internet and it was unsuccessful. I kept on being transferred to India with no resolution when they attempted to activate the signal. There is no such thing as customer service with Comcast, there is no customer satisfaction. They should be out of business.

I was experiencing some technical difficulties with my on demand service in June. Technical support solution to this problem was to reset my box. After a couple of attempts they seemed to have the system up and running. The support rep asked me if I was able to access any movies. I said yes. He said "you're all set". This problem happened again in July. They redid the whole previous process again. Again telling me it's all set. In August my fiance called regarding an entirely different issue, went to automated system, told him his account balance was almost $500.00. We thought that had to be a mistake. After speaking with the billing dept we found out there was over 100 on-demand movies ordered in 1 month.

I have been using Comcast internet for 3 years. It was so far so good. I had this promotion last year and I am calling two months ago to the Comcast hotline asking if they are able to extend it for another year. The agents said yes. But today I checked my account and found that the promotion is GONE. I call the customer service and they could not find any record. And they start charging me 90 per month, which double what I had before. This company is unfaithful. Do not use its internet service! As you never know when it will cheat on you!

We have been with Comcast for less than 6 months. 1st of all when setting up our cable & Internet & security system they sent an unprofessional individual who spent over 10 hours setting these services up in our home - very uncomfortable and so glad we had no plans to leave our home that day. Second of all we have had poor connection with the Internet since day 1. We called for a technician to come out and it took 1 week to send someone out... This is not our main complaint. Our main complaint is that the "technician" they sent out was another unprofessional employee who ended up running exposed wires from the middle of our cul de sac through our neighbors yard and our yard in order for us to have "working Internet".

We paid over $3,000 to have Comcast run internet to our home. Ever since the beginning they have not been able to provide a signal nor have they provided the speed that we have paid for. We have had tech after tech at our home. We had some that said what was wrong only to be contradicted by the next rep. Finally they talked us into going to Business Internet--this too is not working. I have escalated to all levels of management and have had no results. We are now paying over $150.00 per month for internet and this week have dropped over 30 times. Just today 9/1/2016 we lost signal at 9:00 AM, 9:58 AM, 10:46 AM, 12:58 AM and now at 3:45 PM finally no internet came back and I called and they sent a refresh signal. This has been going on way too long to only get a refresh signal. Something is wrong and NO ONE is willing to help!!!

Watching tv and the picture went off with an "error" message and number. I was instructed to call service immediately and give them the number. I did so, and was asked "What does that number mean, as I never heard it before." I hung up and the next morning I went to the store to get a new DVR box returning the old one. I came home, hooked it up, only to find that this box did not work either. Again a trip to the store to get a new box and this one worked. Intermittent phone and internet service caused me to get 5 "NEW" (recycled, I'm sure) modems. Oh goodie, we were just informed we are getting the "new'" XFINITY X1 SYSTEM... CAN'T WAIT!!

Well, I moved to Chattanooga from Atlanta for a new career venture. I haven't purchased cable for at least 4 yrs now because I stream everything and I firmly believe cable tv is a waste of money that will soon be obsolete. Back to topic, I opted for Xfinity/Comcast over Chattanoogas EPB mostly because it was familiar and cheaper. I got a pretty decent deal coming from a previously handsome employee management discount with ATT. Although UVerse was even worse than Xfinity/Comcast, I put up with it because it was so cheap. So, Comcast. Good deal. Great internet speed. No contract.

We signed up for Xfinity/Comcast but have been unable to watch 60 Minutes, the Olympics, and frequently other network channels. We get an error message to "try later". We called Xfinity with the error code, and instead of refunding any of our bill, they said the problem was on our end and would send out a technician. The technician came out and found no problems on our end and said this could happen from heavy traffic. We were billed for this call. We talked to Ryan at Xfinity (upper level technician) and he refused to refund tech support call, claiming his technician "had not left notes about what was found". He refused to offer credit for our outages but suggested we pay an additional fee for protection against outages. BBB complaint has been filed.

Xfinity (Comcast)... has a very obvious political agenda. I use Xfinity as my home page. That is about to end. Also am rethinking using Comcast altogether. The Xfinity home page is ALWAYS anti-Trump, anti-Republican party. All of the news for selection is very bias, so it is not "news" it is opinion. I am very disappointed. Is there anywhere I can go for fair reporting?

Every single time I have a service outage I have to call and spend roughly 10 minutes -15 minutes on the phone to get a service credit. They give out credits based on the time the internet was down so it ends up being only like a dollar. The problem is they KNOW my address is under a service outage but they put zero effort into identifying customers effected by the outage and they DO NOT apply credits automatically, rather they WAIT UNTIL A CUSTOMER CALLS, to apply the credit.

I have Comcast only because in my area there is only the choice of the "two evil giants", AT&T and Comcast which results in a stranglehold, illegal trust-like (monopoly) grip on consumers. Everything was working as well as could be expected (for Comcast) up until 2AM last Friday when my Internet suddenly went dead. My computer was receiving the router and modem just fine, all lights on as normal, but I could not open any web pages. Just an error message page from Xfinity.

I was mislead to what the billing would be and was not given the correct information, I believe, due to the fact I am Italian, speak broken english and told the sales guy, that I could not read a lot english. My bill keeps going up and I keep getting different reasons. I got charged for service for a box that was setup by the cable guy, when I explained this, I was told to get service protection. I got that, and 2 months later, I have a problem, and once again I am charged for the service. They take advantage of elderly people, as well as those that cannot speak or understand english.

This is the company that will come over to your neighbors to install internet service and leave an orange cable across your driveway for weeks (a safety hazard for those children in the neighborhood). Then show up on a Friday afternoon to bury such cables weeks afterwards, cut your house internet line, and ruin your front yard while working. Upon calling about their own technicians disabling your internet, they expect for you to wait four days later without any internet service. To top it off, a service supervisor will then tell you that a dispatch ticket was created for someone to come to your house the following day, but it turns out to be the same ticket number for that appt. four days later. Upon calling to explain the situation they keep you on hold for nearly 40 minutes, then the line cuts off. No one calls you back either.

I've been with Comcast for about a year and a half, I've gone through 2 modems, they just seem to go out, for the past 2 months my Internet has stopped working for about 5 mins a day to a whole day ever day. I have to reset my modem about 3-4 times a day for it to work, I call Comcast they never find anything wrong. If you're interested in having Comcast I'd say don't, it's not worth the headache and the money, if there was any other cable company in my area that offers the same speeds or close, I'd switch faster than Usain Bolt can run.

Comcast debt collectors have contacted me several times over the last 2 1/2 years for an account that was closed out in Jan, 2014 and that has had a zero balance. Each time they claim that I owe a different amount and each time Comcast confirms that nothing is owed. The recent debt collector confirmed that any money paid is forwarded to their offices. They are definitely in contact with Comcast and they use a Comcast internal email: cendiv_collectionagencyescalations@comcast.cable.com. These actions have the appearance of fraudulent efforts to extract money. They waste my time and are very annoying. Think about what your time is worth before selecting a provider.

Honestly, we see thousands of complaints, it's a monopoly here in SWFL with no realistic competition. I imagine that as long as they keep the politicians happy ($$) they will get whatever they want. Like many of us, I have major horror stories. Yes they increase prices every year, unless you join for two years. Yes they continuously lie to you with minimal recourse. Yes their customer service is akin to the third world, and they have us.

Constant difficulties with internet service, poor response to telephone support, unbelievable hold times, disconnects. Service always "magically" returns; but the down times last from 5 minutes to several hours. This is not what I pay for and is never addressed nor corrected. Some days it's on and off every 10 minutes. Comcast - when it's good it's good, when it's bad it's awful.

A year ago, Comcast talked me into a 12 month promotion for Internet-only service. I got higher speeds for less money. Great, except now that the 12 month promotion is over, my bill more than TRIPLED. I called to go back to my previous service at my previous price. Comcast now says my previous service is 'no longer offered', and my new 3X-priced service is my lowest cost option. It's not a technical issue - they offer my former service at my former price to new subscribers, but not to existing customers. What Comcast is doing is surcharging existing customers and using that money to subsidize 'teaser' pricing for new customers. Those 'teaser' plans will be yanked after the promo ends, and those customers will end up being surcharged to subsidize teaser rates for the next round of saps.

I have been with Comcast for 7 years. Got new infinity modem. It never worked maybe 3 months. Had service men out here every other month. One even got caught lying that he fixed something and didn't touch it. They owed me some credit. I also have spent hours on phone getting different stories. Now they want 500 to turn it back on. The supervisor told me I didn't complain enough to get all my credit and couldn't go back to last year and see how many I had to get them to come and fix it. I finally got fed up took modem back in June...no credits, no cable, bad business. Something has to be done about these crooks. Pissed in Alabama.

My complaint is not really with the reps (although maybe). At work we have Comcast for internet and for email. Our internet service was so poor we called them, they confirmed our settings, made changes and then now charge is $20 plus for the change. Trouble is the service is even worse and we pay more for it. To log into email it often takes a good 10 mins. no matter how I attempt it. I absolutely will not allow them in the house. A rep stood on my porch (uninvited) and argued with me about letting them carry my service. Finally I told her to get out and shut the door on her. I, myself, now use Frontier and have no problem at all with my internet service.

Our WiFi had stopped working in our apartment, so we made an appointment for someone to come and fix it. It said they'd be here from 3-5 and they ended up showing up at around 630. He said that the apartment needed to be rewired, and that he'd have to get someone else to come and fix it. So he made an appointment for me right there. The soonest available appointment was about a week later on a Thursday from 1-3. My boyfriend took off work to be home that day to let the guy in. However, no one showed up. He looked on the website and the app, and it said no appointment was scheduled. So he called Comcast and they said the guy came and had to come back the next day to finish. This was kind of odd because no one ever came to our apartment. And they never called us to tell us they were coming either like they're supposed to.

They will change your services without notice and charge you more. Also, they know there are no other providers in my area so they have jacked up prices to a lot more than TWC or FIOS customers pay anywhere for LESS service. I googled and found out that there had been a class action lawsuit 15 years ago exactly for this reason but somehow COMCAST managed to drag it along for 12 years then paying nothing.

I have Xfinity from Comcast. Every few months the price goes up. I've complained to them before about this and they lower the price but try to give a new contract for 2 years, then in a few months the price goes up again. I'm talking about the price going from $119 per month to $145 per month. I'm sure this is illegal and I'm disgusted with this dishonest company. I will also be reporting this to the better business bureau!

After taking an initial $64 they do a credit check... I need my money back. I never finished my application online. This is a ** COMPANY!

Experienced intermittent internet issues. Called and spoke to a very friendly and professional customer service person in their internet area. Spent a good amount of time working through possible causes, gave me a few possible paths to fix with where he would start. End up going with having a tech come out. Tech who came out, THE SAME DAY, was also fantastic. He found one problem area with a line and opted to replace all of the cable lines we had. Connection is fantastic now! Tech was friendly and offered tons of advice about cable lines and keeping dogs away from them.

I have always hated Comcast, but have used their services for years just because they are the most common service provider. I recently moved and tried to set up Internet through them at my new apartment. The confirmation email I received after ordering the service was completely wrong. They had my wrong address and did not even give me an account number for my new service. I contacted a rep online to get it sorted out. He was so unknowledgeable and unhelpful, I told him I just wanted to cancel the service altogether. He assured me my card would not be charged for the service because he cancelled it. I told him "ok so when my card IS charged for it anyway, can I get a reference # for this chat for my personal records?" He blatantly refused to give it to me. I had to ask to speak to a supervisor who finally gave me the code and also 100% assured me my card would not be charged.

Without Internet over 30 days and still being charged - Back in May of 2016 we started having issues with our Internet so when you call they try and reset modem. In May it worked enough to barely get my daughter through her online class. Continued resetting then later in June we were sick and done called for technician. Tech came out. Changed box. Said we had the wrong one and some new wires needed to be replaced. Next technician was late, then it turned into a no-show. Next tech replaced a modem again said previous tech was wrong. Next service call they ran new wire and thought it was fixed. I called Xfinity for reimbursement and they stated 30.00 was all we could be reimbursed. I even had to go up on my mobile data from 12gb to 25 to sustain our use.

I read all about Comcast's customer service reps and was prepared for a nightmare. However, I was pleasantly surprised by the sales rep Sally. She helped me set up my new internet deal Lickity Split. People complain about how things weren't part of their agreement or other things of the sort. My advice if you're preparing to wrestle with Comcast reps go in prepared and be firm on your choice but also be polite and you'll find a much more pleasant experience than that which you read about.

They are extremely disrespectful and would not help me or explain anything. I will never use Xfinity again and I will never recommend that anyone use Xfinity Comcast ever again due to my experience. I wouldn't want anyone to go through that.

So I tried to hook my printer up to my network through the provided modem through Comcast. I called in last night to get the USB port on the back to have it enabled, which is what the chat rep told me to do. I spoke to 3 different agents, none of which spoke or even understood English. No matter how much I explained it to them they kept asking me if I was trying to hook my internet up through the USB. So at that point I was pretty pissed.

The internet service Comcast provides is a royal pain. Not only do you not get anywhere near (not even half) of the speeds you pay for, it is constantly plagued with drops and DNS issues. Where I live, there are not many alternatives or I would have switched months ago. If you call Comcast they tell you to reboot the modem even if you tell them the history and that you have already tried that numerous times. One would hope in this day and age an ISP would be reliable, reasonably priced and FAST. Comcast done not seem to be any of those - at least in the internet arena.

2 - 3 weeks ago I started having problems with my internet. Sometimes it would work perfect and I would get 70MB+ download speed, other times it would drop to ~2MB… I work from home and I am constantly using Skype to stay in touch with co-workers and clients, you can do this with 2MB d/l. I immediately followed the normal, try to unplug the wireless modem and plug it back in, no change. I called in and used their automated system to reset the modem, no change. I had a modem that was not being rented from Comcast so they were reluctant to send a service tech out to help and pretty much just blamed the problem on the modem. I called the modem provider followed their troubleshooting, no change.. they assured me the problem was with Comcast…

Comcast is by far the WORST cable company in America. They have the WORST customer service, the highest rip off fees, horrible customer service and fraudulent termination fees. The service is UNRELIABLE and they enjoy ripping you off. DO not sign up with them unless you want to pay high fees and get stressed out when you have irregular or no service for days, and they could care less. They enjoy tormenting you while you pay these exorbitant fees. I now have FIOS and have no problems. Comcast can go to hell, it sucks!

In June 2016, I went on a cruise to Alaska. I checked to be sure I would have internet access to check on my husband's severe heart condition and to provide support for my daughter who assumed caregiver responsibilities. I understood that weather and geographic location would affect service. Barring these conditions and in circumstances where 2 other carriers were able to connect swiftly and with stability, I was unable to do so.

Comcast notified that they are going to start charging for a cable modem that I own. They are now trying to claim that they own it. They have done this to me off and on for the last 4 years. They make me fight and waste my time. I ask for a credit for the problems and they won't give me anything for the time I waste. How do you fight a company this big that does not care about their customers? I have heard this is a common problem with Comcast to scam their customers.

Comcast is the absolute worst... I make an appt to have cameras put up and upgrade my boxes. The rep made an appt for last Saturday. I got a call Saturday morning saying they couldn't make it because a tech wasn't available. I got a stupid $20 credit (which doesn't pay for the time I sat waiting) and scheduled for the following Saturday which is today. Well guess what? Got another call today after 11am saying that what... They can't make it again. This couldn't possibly mean what the new commercials are saying.

Consistently, with the last couple of weeks (at least), I have had slow web page loading, download and upload speed, and poor reliability of packet/datagram transmission. I feel that they intentionally misrepresent their operational products and should be held accountable. Their patronizing customer service is apparently part of their policy to placate to cover for poor performance.

My Comcast cable box last night went into de-programmed mode by itself and would only receive Spanish language, could not change it back to English, tried many times, reverted on its own with no help from Comcast. I had to take the box into the Comcast center today and get a new box and remote. Both had to be reprogrammed with about two hours to make the basics work. Then an hour or more on the phone with tech support. The channels with the X-1 new box do not match the old cable box channels.

This is the worst company I have EVER dealt with! Their internet and TV are unworkable. Technical support is all in India. They do not understand anything. The phone system hangs up on you after telling you that your zip code has no service even though you are receiving service at that zip code. The most incompetent company on the face of the earth. From products to service, they are an abomination. Stay as far away from this company as you can!

I have been going through this for over 2 years, maybe longer. I even went out and bought my own router to solve the problem, it didn't work. The problem started when I changed from DSL to Wireless Internet. I have been paying for high quality service, but I have suffered countless connection issues. I didn't call years ago, I simply plugged into a Ethernet cable to connect. Their records will show the numerous calls, however it will not show the calls never made, because tried to live with the problems. Meanwhile, as the need for wireless service has increased the problem is more noticeable. I feel I am due monetary compensation at this point, as I continue to pay for a reasonable level of internet service. Though numerous technicians have come to fix the problem, the problem currently exist. Please help!

Warning: Don't take xfinity internet service if you have an alternate option. There was an internet outage on Friday (7/15/2016) in my area. When called the customer service the automated message confirmed the outage and provided option for subscribing for notification when outage is resolved. Received notification by evening but unfortunately till today morning (7/16/2016) internet is not working.

Comcast is the WORST company I have EVER dealt with. I have been trying for 3 weeks now to get service with them, because unfortunately they are the ONLY internet providers in our new neighborhood! Unless we want DSL which is impossible since I need the Internet for my work. I keep getting the runaround with this company and no one is properly trained with the correct information. Then their agents you contact who are in other states such as Illinois or Mississippi who tell you they are going to follow up on how service is coming along never do.

The company is a nightmare to get something solved. Their Customer practice is unethical. For example, they first offer on the phone an XFinity Home (an alarm service for the house) as a free service included in the service. Then, when the workers come to install/fix the service, they bring an agreement of 2 years to sign. After that, it begins a nightmare of constant phone calls, asking you, "Why do you cancel?".

Xfinity (Comcast) increased my monthly charge without noticing me, and the internet becomes unusable (several disconnects per night). After I contact the customer service, they are willing to refund me for only less than half of the overcharged part.

We are a small business. A customer is trying to get hold of us and they got a recording that our phone number via Comcast has been disconnected!!! Our phone is working just fine. I tested it by using my cell phone with a different area code to call the business number and it works fine. But my customer from Massachusetts was unable to get hold of me. Called Comcast and was put on hold forever. I also got a message that there is an outage in our area that affects our phone service. Comcast phone service and internet is pathetic. Internet is down at least once a week. Some day it will be on and off all day long. Unfortunately I could not switch to another carrier because the other carrier is Verizon and they are just as pathetic. Furthermore there is no Fios in our area from Verizon, a main city in MD, so we have to be stucked with Comcast.

After finding a rental charge on our bill, we looked at history going back at least a year and found that we were being charged for a modem rental fee ($10 per month) for a modem that we never requested or got from them. After requesting that our payment history be looked at by a supervisor (Derik **), I was told that the supervisor would call me back with their findings, (to which I never got a call back from). I am now being told that Comcast will only refund up to 90 days' worth of "FRAUDULENT" charges.

I was a good customer for years. Recently, I called to move my service, as we were moving to a new house. Much to my dismay, I was told that Comcast doesn't service the area that I moved to, so, I was forced to get a different carrier. I was initially sad to lose the service, but there wasn't another option. I was told at that time that I would be receiving a refund check for 141.00 and some change. Ok. Great! Today, I got a call from their collections department asking for 98.00, due to the charge of an early termination fee in the amount of 210.00. WHAT??? So, I call Comcast (admittedly, I have NEVER liked calling them or dealing with their customer service department) and I waste about 45 minutes of my life on the phone arguing with them about this bogus charge.

COMCAST/ Xfinity offers the worst customer service. I was paying $34 for the modem and my internet service. I wouldn't complain about the internet service going in and out because yes, it was inexpensive. Almost 12 months with them, I started receiving calls that my bill will go back to the normal price, $79.99, if I didn't change to another promotional price and added TV. I'm not a big fan of watching TV. Ok so I went ahead and picked a bundle for $49.99 a month. My services went off for 7 days when I saw 2 Xfinity men tampering with the Xfinity box outside of my residence. I called customer service, told them I was not going to pay my bill ahead if my services were not up and running. She said, "I can send a technician to the residence to solve the problem at the cost $50." I told her I'd rather cancel than pay someone to fix something 2 Xfinity employees tampered.

Comcast is literally the gold standard for horrific customer service! That is what they are most known for. The term "Comcast bad" is an actual term I have heard used in daily conversation regarding poor customer service. Until recently, I had never actually experienced it. The legend certainly lived up to the hype. It started when I was charged an extra $120 for exceeding my internet data usage cap that I didn't even know existed. Had I have known, I would have certainly curbed my usage or altered my service plan. I have been a Comcast customer for years and never had a data cap. Suddenly, my usage is being restricted to 300 gb a month. Anyone who uses Netflix will exceed that in 1 week. This is where the real issues began. I called to speak with a representative to discuss the new internet data cap which took being transferred to 4 different people (each person requiring me to spell out all of my personal info and give a description of my issue).

This should have been a 5 minute process. I should have been able to send a simple email to the Comcast customer service group requesting that my service be turned off at the end of this month. But Comcast does not conduct business via email, so I decided to give their poor chat session a try to see if that would fulfill my needs. Needless to say, it did not. The poor girl was so poorly trained, that I thought that she might have a serious problem with the English language or was possibly dyslexic. Every time I would send a question her way, she would either ignore it, or give me a answer that had nothing to do with my question.

I went in to trade in my old DVR for a newer one. I waited for a whole hour before being called to see a service rep. She asked me what I was there for even though she knew full well what I was there for. I told her I was there to exchange my DVR. I told her I wanted a regular HD DVR not an X1. At this point all I wanted was to get what I came for and go home. I knew the whole point of keeping customers in there was to sell them more products. I cut to the quick and told her exactly what I wanted. She asked 'why, have you tried the X1 before?' Clearly trying to make a sales pitch. When I told her to just give me what I asked for her whole attitude changed and she became rude and sullen.

Crap, just plain crap. Their internet suck and I pay too much ** money to get this result. When I'm in the farthest room the internet is really, really pissy and I'm considering a ** switch. Also I've got the UNLIMITED data plan, and at the end of the reset time the speed of the internet gets crappy as hell which it shouldn't but I know that if it's at the beginning of the reset time that the internet is fast but usually it's been really ** pissy and often the service has been going down a lot. Overall don't waste your money on this ** horrible internet.

While my entire relationship with Comcast has been nothing short of a nightmare today absolutely takes the cake and forces me to take pen in hand and vent my frustration with this company. For the last 2 years we have had nothing but trouble with our service but in the last 2 months it has been so bad that we have lost internet service on a regular basis and 2 weeks ago completely, this despite numerous visits from various technicians.

The wifi signal is really really bad.

I paid my bill in advance. There was money due to me was suspended. To be refunded in check. I waited. 4 weeks no check. Then called. They still had my money. Was told they could put on credit card I had never used. Waited five days. Never happens. Talked to will from Mexico call center. He put my money on someone else visa card. I still have not got my money almost 60 dollars. Theses people are jerks.

Comcast has an extremely poor customer service. Several phone calls to Comcast on 2015 asking for my security deposit. Is July 2016 and I'm still waiting. They said on the last phone call, Rep. 1: "You need two more weeks." Rep. 2: "The money is in your bank account" (Lie). Rep. 3: "We need the account number or the last amount been paid because you have a confirmation number about the issue but I need more info." Why Comcast don't want to resolve this little problem? Comcast just don't want to do the right thing. Comcast has a very poor customer service.

Took 3 times for them to install the system. First week or so was ok after that internet cut out all the time. Every time you call they have your phone number programmed in and it is a machine says they are having difficulties in your area. On Demand hardly ever works. Will start and stop by itself. You try and fast forward through commercials and it will keep going for a couple of minutes before resuming normal. Try and go back is the same thing. It is useless to have a forward or reverse. When you call they say have to speak to a different department.

Where to start... I guess it's due to the monopoly that they have no reason to service customers. I moved into a Xfinity-only area and after 2 days, I could not be more dissatisfied. I've experienced no less than 5 errors, 2 related to channel lineup, 2 related to erroneous overbilling. (It's never underbilling is it?!) The most hilarious tale of incompetence was when they added a $10 charge for a rented modem when I added channels and I called to ask them to remove it as I own my own modem - instead of removing the charge, they added a second charge just for kicks. (As if I had 2 rented modems!!) I called back and the agent this time said he can't authorize it and he's submitted a ticket which will take 7-10 days to correct. He also suggested I call back before 7 days because 'this process isn't perfect!' I wish I had any other option than Comcast but they have a monopoly here. About time that changed.

I don't even know where to start. Well I got Comcast internet hooked up in 2012 and besides little issues I never had a problem UNTIL March of 2015! I have had about 30 modem/routers hooked up in my home always the same continuous problem. Speeds are fine, 0 packet loss, but the one major problem is my ping times are reaching 200-300 ms at random times. It took me 3 calls to corporate office to finally get their ** moving last June and it took them up to the end of October to finally find a massive noise (SNR) issue in the lines. Since Nov 8th of 2015 my cable internet has been garbage. I cannot play any online games on the Xbox one, ports opened, tried DMZ, tried everything you could possibly think of including spending $800 of my own money to buy the best modem router combo, still didn't work.

I don't wish Comcast on my worst enemy!! I really believe they try to get customers and after 3 months when the contract is "official" this is when all the problem pops up. So I signed up with Comcast for internet and cable. I explained to the representative that I am working with a budget and I will like to hear options and best offer. Fast forward...the package I chose was $113.00 keeping in mind it was almost the end of the month and they charged me for the entire month. A week passed by. I got another bill for the upcoming month. Okay cool. I paid it thinking my cycle be said amount from now on.

A couple years ago we had a few service issues with Xfinity and as recompense they upgraded our service from basic to HD for free. It went away without any warning and when I called and asked why, was told that we weren't paying for it. Told them why we were getting it and the response was that there wasn't anything noted on the account.

$700 bill. Really! If I could not give any stars I would. Change from AT&T to Comcast, worst decision ever. Only my child of 4 years, my husband and I use it. We barely home. And my husband only use when he has to check his laptop! That is just ridiculous! Please don't trust Comcast that's all I can say.

I have recently dumped Comcast after 20 plus years of having an account with them and watching my bill triple and inch up almost monthly. When I call, they always give me the "I see you are a loyal customer and here's what I'm gonna do for you" spiel. This last time, my bill jumped almost $40 a month. When I called, the gentleman said I needed the new equipment so he would send someone out to replace it free of charge. Then, my bill came and it had done up another $28 with the new equipment.

The service is garbage, much like the competence of the representatives. Here's my story. First, they changed my billing cycle to make it 3 weeks earlier than when was initially discussed, and naturally this was without warning. So of course I'm confused when my service gets shut off. When I call to straighten this out I find out they bounced the last two checks I made out to them. I decide to cut my losses, pay the balance, and I return their gear the following week. I instructed them to send me the final bill for that week of service. Instead, they send it straight to collection. With the wrong amount. They want almost $50 for that final week? Talk about being bitter over losing a customer. So now I have to deal with this and all of its obscurity.

When testing speed on Comcast/Xfinity in morning it's 2.60 Mbps and at night it's 1.59 Mbps upload. Download in morning it's 5 Mbps but not enough to stream Netflix and it should be and in evening it's on from 8:30-9:30pm and OFF every night, the download speeds are 1.4 Mbps. There is no reason for such bad speed as I live in the city near the access wi-fi points. They charge you for 10 Mbps and you never get that speed. We have it set up at 405 and I am in 407 a tiny house, two bedroom, duplex stand alone house. CS just hangs up on you and they cannot help you. They blame it on where your modem is placed and I worked for a Cable-Internet company. I know a lot about Modem/Routers. We would change internet providers only it costs too much money to pay for just the hook up. We're seniors being ripped off in Albuquerque.

In the complex we live the phone/internet and TV company was being added. The new company is Comcast. We were assured that if in the installation process any damage would our properties by them will be fixed. Comcast damaged our sprinkler's system which resulted in loss of grass and one section which resulted in loss of water pressure and no sprinkler service for a section of the property. We called the association a couple of times and we were assured this issue was forwarded to Comcast. We spoke to Comcast twice and they said the would address it. In the mean time to prevent further damage we had to replace our sprinklers system.

I signed up for the triple play with Comcast in July of 2015. It took them until the end of September to have me fully installed, inconvenient but it works. Or does it? My cable is fine, my phone goes out (doesn't work at all) a few times and my Internet/WiFi is consistently inconsistent. There are multiple times when I can not get out to the internet at all. This stayed the same all the way until May 2016. During that time I made numerous phone calls (over 60) and spoke with tier 1, tier 2 and WiFi specialists. I had over 15 techs come out to my house and do everything from moving the modem to changing my cable coming into my home to adding filters to hard wiring my gaming systems. None of this worked, my internet remained up and down. I asked more than once why they didn't switch out the modem and was told it's rarely a problem.

For a couple years I've used Comcast as my internet service, they have raised the price and I moved to another company. I have cancelled Comcast service on March 8th, 2016 and got a confirmation email. On March 22nd I received an email from Comcast saying $106.66 is due on April 10th. Then I call Comcast and they say the auto payment was not turned off and that is why I was charged, so they said I should get the money back within a week or so. Seemed like a done deal.

I would rather spend the next ten years of my life breaking rocks in a Turkish prison than have Comcast. Customer service is a joke. 4 hours, 8 phone calls just to ask one question. I asked the rep how she would rate Comcast service, she said more than a ten, then told me I had the wrong dept and put me on hold for the third time. (btw) She is the one who put me on hold the first time and picked my call up again 18 minutes later.

Their internet is spotty at night. Their customer service is rude and they don't care about anything but a paid bill. I switched from Verizon to them and I can openly say that Verizon is worth the money. You get what you pay for and Comcast is cheap and bad!!

Very dishonest. Cancelled my service and they kept charging me for 2 subsequent months. Called and they said "refund check in the mail". Refund check never arrived. Called again 3 months later (after the 2 subsequent months) and they said I had early termination fees (which is never listed on the bank account summary-only the two monthly charges are listed). And I was not even under a contract. Just keep making up fees to not issue the refund.

I pay for the top tier of internet in my area which is 120mbps. I am happy whenever I can get over 80mbps. Most of the time I am averaging around 5mbps on a wired connection. This is without their hotspot router. Currently I have 2.88mbps coming in hardwired. According to them they have no control over this. This is unacceptable. How is it that the cable portion always comes in perfect but your internet on the same cable goes in and out. Then they want to charge $50 to send someone out to look at the problem. Too bad they are the only option I have available to me as I am in an apartment. This is the definition of a monopoly.

By far the worst company in the world! From the technicians, customer service, and service itself. I have too many details to share which I don't feel like getting into but stay away! If you have other options in your area like FIOS for example, go with them. I hope they go out of business. One thing I will share though... One of the technicians who came to my house broke my TV stand and let it sit on two speakers to keep it upright... I didn't notice until a few days later... Can you believe that? Also, they are notorious for charging you randomly for random things. The internet speed is NEVER what you pay for. Unfortunately, I am stuck with them for now until I move because my area has limited providers. Save yourself the trouble. Choose someone else.

I signed up for internet and was told I would be able to use wifi until my modem arrived. My wifi wasn't working and then when I called back they told me that I was signed up for the wrong plan and that my original plan was no longer available, did I want to continue service for another $20 a month... So I canceled.

I signed up online. Comcast took my payment sent me the equipment then disconnected my service without ever starting. No one there is helpful, they don't speak English and they just transfer you from department to department.

I am unable to comprehend how this company has survived with the poor communications skills within the company yet alone to the consumer. I was reeled in with a "good deal" and have already spent 2 visits to the location that "set up service", 8 phone calls and 132 minutes of my time trying to get my service started. I have not been told the same "truth" more 2 times out of all these calls. They do not even know the procedure when you have to disconnect from another carrier.

They sent out 2 techs and still cannot fix. Both Xfinity Wi-Fi 2.4 and 5 GHz are intermittent. 10 seconds on by 2 seconds off – constantly. My download speed is great at 170 mbps and up is 15, which is good but the Wi-Fi sucks! Probably due to using splitter for both PC & TV. Only solution I've read is to buy your own compatible router which I will do so to lose the $10 lease fee.

There are so many hidden fees with Xfinity and I am being charged 500 for canceling early. I have been in my home for two years and they said I had a three contract and could do nothing to help me out. They offer a fitness channel for $2.99 but it actually costs you $30 a month with a minimum of three months and they will not reimburse you at all. Their customer service is awful and very condescending. Quality on streaming tv shows is very poor.

Comcast - The really horrible for the past two month. I hate Comcast. Work on the Internet is impossible. Constantly the connection is lost. Speed - badly - 2-20 mb and should - 80 mb. 2 times messed up my purchases with http://o-vegas.com/ site.

I bought some electronics that I needed to hook up to my Comcast wifi and it's two days of constant punishment trying to reset my password. I was online at least 3 hours yesterday and half of the day today and it's starting to look like I will never be able to reset my password. I dislike Comcast more than any company I have ever had to deal with. For such a simple task as resetting a password they actually have no clues on how to help a person with this. I can promise you I am going to dump these clowns as quickly as I can. They promise you the world to sign you into a 2 year contract and then can't even help you reset a simple password. Please take my advice and don't fall for these con artist.

I was recently told by a customer service person that when I am behind on my bill, that Comcast DELIBERATELY slows down my internet speed. Here's the thing: they are getting me coming AND going. I have bipolar depression and don't always catch problems with my bill. I can understand their charging a late fee OR slowing down the speed, but not both. Why? Because EVERY SINGLE TIME I have been behind on my bill, I have caught up. EVERY SINGLE TIME. Yet I receive NO refund for their decrease in internet speed. Where I come from? That's called Robbery.

I have had Comcast/Xfinity for many years, and was always satisfied. Since they changed to their "X1" offering, my internet service is awful. I go for a week or longer with very slow and unresponsive internet service; then for a week or 2 it is great, as it used to be. When I have gone to check my Comcast email, I have not only not been able to get to it, they have flashed a message on the screen "unable to connect - server has been changed". If this is not straightened out by the end of my commitment, I will be changing providers! I never had any issues until they started "X1". When I complained about missing emails completely for over 2 1/2 weeks (I have a digital newspaper subscription) a customer service rep had the audacity to tell me my missing emails, ON THEIR SERVERS, were due to the inside wiring in my home!? Just how stupid do they think the public is?!

Let's start by saying I've been with Comcast for over 2 years because there is no other service I can get here or else I would have been gone. By far the worst customer service. If you call in make sure you have water and a Tylenol close. You will have a migraine by the time the call is done with. 9/10 the person does not speak clear English and they are literally reading from something. 9/10 they're rude. Another 9/10 your issue won't be resolved.

I'm going to lose my mind. How do you get any help with these companies? The worst customers service. I have called over 14 times was, they suppose to have a 30 day cancellation policy. I'm being charged over 200.00 for slow internet that should be 19.99 if you do paperless billing but charged 29.99 and late fees. Only had T.V. service for 4 days. Canceled service. Brought back all equipment, now have a bill for over 200.00. I've called numerous times. On hold for over 15 to 20 minutes, then they disconnect call. I was told by a Victor he would get back to me to give him the opportunity to clear this. Haha. He never called. How can it be allowed to do this?? So what do you do?? I can't get to talk to any competent person, and I don't want my credit affected. I will gladly pay for what I use, but I'm being ripped off. I wish I never called them in the first place. It was all lies. The worst customers service.

I hate Comcast. I have been a customer for over 5 years now. I HATE them. We have been having issues with the internet intermittently going out on us since we moved about four years ago. I call them and they do a quick fix (a week or so before the problems come back) and they always say that it is the old modem or router. We replaced the router multiple times and the modem is new. Something is obviously wrong with either the lines or just Comcast in general.

We have been a long standing Comcast customer. First it was the double billing. Tried to arranged the cycling time frame where it would fall at a different time frame did not work. Second issue was the phone - it suddenly cut off in midstream of a conservation. It kept happening and they kept trying to fix the issue so we decided to upgrade our land line phones. And last the past two weeks there has been numerous outages in the zip code 38133 so patiently waiting for service to be establish on. Yesterday June 4, 2016 - it took four hours, 4 - 8:5 pm and was notified via phone the service was back on. Got to check and guess what? Partial service, phone and internet but no Network.

I was overbilled for 6 months. At the end of each month I went to the Xfinity store to speak directly with a rep. Each time, I was told my account would be credited and calibrated, but it never was right. Finally I spent two and a half hours putting all charges and payments into a spreadsheet to make the account crystal clear. I brought it to the store and again I was promised everything would be calibrated. When it wasn't, I again pleaded my case and was told nothing more could be done. Essentially, I was robbed of $60. After all the hours I spent going to the store, waiting in queue and talking to reps, I gave up because $60 wasn't worth personal and family time. Xfinity has a monopoly in high-speed internet in my area so they don't really need to do anything because we don't have a choice but to deal with them. Pretty sick.

I had a plan with Comcast only for the internet, high speed blast. I ran a internet speed check to see how fast it is, as I was noticing slower and slower internet connection. It was the very minimum speed, at 0.61 mb/ sec.... unbelievable... and my plan was for high speed blast internet speed. This is theft! I was paying for a high speed and what I was getting was not even 1 mb/ sec. Comcast is a joke. Check your speed internet from while to while. Also the customer service is very bad too.

Their customer service is without a doubt the WORST I've ever dealt with. This is not the actual office, but the customer service reps via a phone. I have dealt with them for 4 weeks trying to get a refund on an over-bill and it took a complaint to the Better Business Bureau. I had called several times, got seven different "ticket numbers" and each time a guarantee of refund within 48 hours. Mind you, two of my calls were to supervisors. What you get is a foreigner with scripted lines, who tell you what you want to hear (and no satisfaction). Once I contacted the BBB I got IMMEDIATE satisfaction. I was contacted three times within 4 hours and my account was credited. I would like to share the Executive's phone number: **. I have no doubt the next time I put my account on "vacation mode", I will go through the same **.

Worst services ever. There's always a power outage. Bill is unpredictable for same services. They can't help you when you need it the most. Big mistake.

I was a Comcast customer for over 25 years. Within the last year I was waiting for Comcast to adjust my bill. They sent it to a collection agency for 327.50. I paid it off in full 2 days, later the balance was 0. 3 days later it said I was 189 past due. I called customer service and I told them how can I be 189 past due when it was sent to a collection agency and I paid in full. They said I'd have to pay it, I said no way. A month later they sent me a bill for over 500.

We sold our home and moved in with a friend, Comcast/Xfinity has charged us $140 for cancelling our service. They say this is because we did not transfer the service to our new location - we DO NOT have a new location! I want a refund of this $140.

The more Comcast proclaims to put the customer first the more hollow it is. We researched ISPs in our area and decided to go with Comcast. They tried their best to hook us into their bundled service which is such a good deal, for a year, then it becomes a new car payment forever. They couldn't activate it for over a week later and wouldn't give us a time window. The day came and went and no call, no email, no internet. Now we had to wait 3 more days. Again no time window. I know why they are so expensive. So they can run all those commercials trying to convince us that all of our experiences over the years of disappointments over appointments has change. Well headline: IT HASN'T.

They demanded over 100.00 dollars for service which they could not provide upfront. Now they are refusing to refund that money. They are not to be trusted and I am now calling the BBB. I gave them this money in good faith to install internet for my son. Now they refuse to refund the money that we had to put onto 2 different credit cards. I have been going in circles now for over 2 weeks. They promise we will have it within 48 hours and they lie and do nothing. The money was all my son had and chose to go without a lot to get service. Now he has not only no food or way to get around as he is disabled and Comcast keeps his money. They talked to me 4xs with no problem. Now today they have an issue?

I've had Comcast for over a year and my internet has gone down several times. I find myself calling their technical support at least 3 times a week because my internet connection doesn't work. From paying $50 a month it's gone up to 100 a month and I only get my internet working for less that half the time. Plus yesterday one of their agents shared my personal information with a family member that's not in my account. Which I believe is illegal. I'm the only person on this account but they thought it was ok to share my information with another person.

We pay on time. We pay a lot of money. We HAVE HORRIBLE INTERNET CONNECTION. Intermittent, slow, terrible. We call the company to attempt to get it fixed and they do nothing. They have horrible customer service and literally offer no helpful solutions. They are robbing us. It's insane. yet, they have a monopoly on internet service in our area, which is even more frustrating. I just lost an hour's worth of graphic design work. I work from home, so this is especially frustrating. AVOID THIS HORRIBLE EXCUSE OF A COMPANY AT ALL COSTS IF YOU CAN!!

So I've been with Comcast since November 2015 and have never had to call for any reason especially since I'm self sufficient with any electronics that come in and out of my home. I had to Call 4 times alone today, about a call I receive from Comcast on Monday about my account. Seems like calls are not monitored for q&a purposes, they do a very poor job at leaving notes, and clearly your system has been compromised. I have not signed my name and number to anything since signing up with them months ago for anything, and I received a fraud call from a rep claiming to work at Comcast's payment dept in Connecticut, requesting my information.

You use their modem, you get charged $10 every month. Still you don't have good connection and can't use the Internet if you not buy the modem. You pay for a 75mega bytes speed, you get less than 30, you get upset and tired of calling them everyday and decide to buy your own modem and router. You mess up your speed even more and with on and off Internet connection and when you call them, they tell you it's your router (that are very new) or your laptop that is just 3 days old. I can't seem to use any other company here because Comcast monopolized the service here in Rockford IL.

They are the worst company to deal with for internet services. Avoid them at all costs. They told me one price, and I got an email for a different price. They told me that I could set up one way, and then told me I cannot do it that way. Their customer service is literally the worst I have ever experienced. If there was another option I would not continue services, but they are the only company that services my address. WORST COMPANY EVER. 100% do not recommend.

It seems that their system is not robust and actually quite fragile. Each time it rains the cable internet service goes out and it takes days to fix. They must not know how to learn how to make the service reliable for some reason. I'm running two businesses and Internet trading and can't do anything when service is out... using a phone is not a good option. For a company this big, it's surprising to me that they can't get a handle on robustness and reliability.

Been dealing with a nightmare at Comcast for at least 3 years now. I pay $90 a month for high-speed internet and receive half the speed I pay for. I have to keep calling there for them to turn my internet speed up. Then my service works good for a few days and it's right back down again. I've been through modems, wireless internet boxes, and still nothing but problems. They are no doubt in my mind throttling back on internet service.

This review is about the Xfinity internet service we currently have. We signed up with Xfinity 2 months ago as we left AT&T. That was our biggest mistake for the year 2016. Indeed, at the time we were signing up, nobody made us aware of the 300 GB limitation. Xfinity will allow you to go over your 300 GB 3 times as a "courtesy", and thereafter you will be charged $10.00 for any overage of 50 GB. The people at Xfinity I talked to over the phone today were very uncomfortable explaining this to me. One of them (a manager) even told me that there were no limitations to the use of the internet (300 GB do not sound like a limit to him). He also said that AT&T has a limit of 200 GB which was very inaccurate (we left AT&T 2 months ago). The Xfinity individual I talked even tried to sell me a deal of unlimited internet if I agreed to pay $35.00 more. I will tell all my contact about this highway robbery, and very funny way of doing business.

Comcast/Xfinity is by far the worst Cable & Internet provider ever. I completely agree with the reviews, because they are indeed accurate and this I know because I'm a customer who regrets signing up for service. I work from home and I'm constantly calling Comcast to report Internet problems such as: slow connections although I'm paying for the fastest and highest one that have. My modem freezes constantly and takes forever to reboot. My horrible internet is always disconnecting and saying that I have no Internet Service available and it's a complete waste to call Customer Service, because all that do is lie and give you the runaround. This is the second largest bill in my home which is ridiculous. I'm paying close to $300 a month for ** service that barely works...

I've been calling every day to dispute my bills for 1 month. I got charged for almost $500 for early termination fee. Thought it was a mistake. I called a Comcast rep the same day. She told that I was under an contract for 2 years, which I've never agreed for, and she told me that the fact that I cancelled it within a month she can remove the Early termination fee. She told me she removed it the same day. I checked a week later, it was still here. I called again and they told me they will call me back in 48 hours and they never did. Every time I called they keep on telling me the same thing for the whole month. I am so pissed for what they did because I've been a great customer for almost 10 years, always paid my bills on time. I am so ready to get rid of this horrible company.

Comcast is blocking NBA games airing on TBS and ESPN via Sling TV that are also aired on Comcast Sports Network. This is illegal.

Comcast jumps up your bill without you knowing then bills you for the over amount. You call their department - they promise it is taken care off after months on the phone. Every month tell you it is taken care of and never is, till you are so frustrated you want to cancel your subscription and they tell you that will cost you over a hundred dollars to cancel. They have you by the neck. No matter what horrible service always goes down have to reset the box constantly. I wish that I had never signed up for this product. I have never paid a late bill in my life but this was considered late payments even after I had talked with customer service and it was suppose to be fixed - instead added up months of late fees.

After countless unpleasant, extensive and disappointing phone calls attempting to get to the root of my Blast Internet speed problems, being bounced from department to department, having my escalated calls cancelled and "restarted" multiple times, charging additional "service" fees, XFINITY rescinded the initial account credit offer citing that I, their "Valued Customer" "called too many times". I find it extremely disappointing and disheartening that this is what XFINITY calls customer service!

First, allow me to start with an issue that transpired on day one of my move. Before I relocated from out of state to Tennessee, I contacted Comcast Customer Support. Everything was pretty smooth at that point. I was told to simply bring the equipment with me to the new home, schedule connection date and time, and be there with someone over the age of 18. Wow! That is easy enough. Unfortunately, they did not tell me that I should not pay my bill. Comcast bills a month in advance. So, when my bill was paid, the money was tied up in another section of the company that the region I moved to had no access to. Long story short, it was about 3 months before the money was returned, sent to correct address, or placed on current bill, and to top all that off, I was told I was getting disconnected for non-payment. When, in fact, I had over paid Comcast by nearly $300, and they owed me money!

Minus 5 stars. I am so glad I cancelled my Comcast since I use antenna TV, no longer have a VoIP landline phone, use a smartphone and wifi spots. Comcast can no longer hold me hostage because I took control!! They sent the cable guy 3 different times just to get signal to my apartment. First cable guy made up the story that rats ate the cable, second cable guy that he couldn't reach the attic. They couldn't figure out a wiring problem. I had to lease one of their refurbished modems (aka JUNK unreliable used electronic device) which crashed on me 4 time in 6 months and had to return them. So I spent $170 on a new modem just to get Comcast! My bill jumped from $19.95 a month to $39.95 + $4.95 "protection plan" a month and a $9 late fee. So they terminated my service.

Upon turning on my computer, I had no internet service. This is a common problem with Comcast, so I paid no attention to it until later in the day when I still had no service. I called Comcast after going through their routine questioning, and was informed there was a problem in the area. I was told it would be fixed by 5 p.m. I requested that someone come to my home to check the problem out. They scheduled a person for the next day, (April 6) between 3-5PM. At 5.00 p.m. I received a text saying it was fixed. Of course, I still had no service. Around 8:00 p.m, I called Comcast again and spoke to someone in Columbia, who said he was a supervisor named Jason, who after the usual Comcast, "I will help you" and "so sorry" I again was told, about area problem. He in no uncertain terms told me he would call me back around 9.00 p.m. to see if the problem was solved. As I expected he did not call.

We switched from regular Comcast TV to X1. They switched out our Modem at the same time and now I can not access my Emails for 2 days and guess what they do not have 24 hour customer service via Phone? Hmmm - are they even into the 20th century - let alone the 21st?

I recently moved and ordered new service at my new address. Comcast sent a service rep to install my Xfinity box. He arrived within the timeframe that I had set and was extremely helpful in getting me set up. He was even so kind as to put on boot covers as to not track dirt into my house. We got set up and running on his first try and he was out within an hour. I've been using it for a few weeks and have not had any issues. Connection speed has been good and have not had any glitches in service.

This is an example of how Comcast have left their installation at **, Savannah. Open to the weather and to any passing trouble maker. Total disgrace. Several attempts have been made for Comcast to fix this but no reaction. A poor statement of quality and will no doubt lead to service issues for the many customers. See pictures.

I usually comment on how much I hate Comcast customer service but today it is their ethics. My husband tried a speed test through Comcast -- 80 bits or whatever when on the phone with them -- because our internet wasn't working. Through a non-Comcast site? 20. How can they live with themselves? Freaking liars. Our bill has gone up $20/year consistently over the last three years for the same service. It is just so wrong. However, they are the only high speed internet provider in the area. Monopoly, anyone?

I have been without a WIFI connection for more than one month now. If I want to use my iPad at night in my bedroom - I have no connection. My old modem that I rented from Comcast functioned perfectly well until Comcast switched to an updated modem in February (2016). I spoke to numerous Comcast employees and they came to my home without fixing anything. I think they lowered my Internet speed and did not tell me. I think Comcast is scamming customers. I have been with them for more than ten years now - always paid on time. (180 per month). I will contact the appropriate branch of government to help me and all others with complaints. I will be 81 in a couple weeks. I have been on the Internet since the early 90's. Have several websites and I need to work on a computer in any room of my home. This is unacceptable. My speed is worse than the 90s when I paid $15.00 a month. Please do something. Many other complaints online.

I have had Comcast for 3 years and somehow I got signed into a 2 year agreement when I was told it would be 1 year. Ever since I have added internet and phone, this bill has been out of control. Not to mention that they bill you a month in advance for services you haven't used yet. I can't get any help on why there is an additional $142.00 on my bill monthly nor can I get help lowering it. Very unhappy.

I have never had bad Internet and have been Cox, Metrocast, Frontier and never have had this many problems with the Internet. I use Skype a lot and always losing connection. With the others I could stay on Skype 24/7 and never had connection issues. Since Comcast I am lucky sometimes to have a connection for 10 minutes. It's the worst Internet I have ever had.

C.S. called with an offer regarding triple play, sounded good so I went for it. Was not told correct amount so I cancelled & now I have to pay the bill that is 1/2 of my monthly check or have service terminated.

I signed up for xfinity Internet. They charged me for modem rental fees since day one when I clearly told them I don't need them as I have my own. I asked them "did anyone come out here to set up my internet? Did you mail modems to me?" They always say "no I'm sorry, will change the billing and refund you" and I always say "thank you" but I'll be calling next month as I Doubt this will be fixed. Same story 5 months in a row. After all of that waiting on hold and finally getting it fixed after 5 months I knew when I cancel my internet after the year I'll have more problems.

If you want a home Internet service, please do not pick Comcast for service. Why, they are a liar and cheat! I signed up home Internet from Comcast. They said there was $29.99 plus $10.00 for modem and its unlimited internet. Guess what, it cost me $134.99 month. Please be my advice, do not get hook Internet with Comcast, be smart ok.

I had a mark-out done for my dog fence. When the contractors were digging they hit my cable line and my internet was down. They immediately told me that they cut it so that is a cut line and no service is proceeded to call Comcast. First question was am I sure that my service is out. The customer service rep completely clueless said someone will come on Wednesday and said, "I will call you back in a half hour." Do you really think that happened? So I called back after a hour and a half, "Someone maybe can come out on Monday." Then I got a call from support to ask if my internet was working and I asked, "Did someone fix the cut underground?" and the rep didn't know what to say and just disconnected the call. That is some awesome service.

Was anyone told that they would have unlimited Internet, but get an email saying "you will be charged for over usage"?

I was a Comcast customer years ago, and was very dissatisfied so I switched to Dish. A salesman sold me on giving them another try since I was not satisfied with my internet service. He told me that install would be easy and the install tech would do everything. I let the sales rep know that I had two phone lines in my home and they both had to be connected. When the installer came, he said he knew nothing about a second line, and he didn't know what to do since both lines had to connect it on the modem. I let him know that the sales rep told me that the installer would run a new line if he had to. He then said they don't do that, and He would not do that.

And so it begins... I just moved down here from New York and had to choose a provider. I wanted to go with DIRECTV but of course my building is facing the wrong direction. So between AT&T and Comcast. I read reviews on Comcast service and AT&T internet problems. Choosing between the two is like choosing between a Trump and Hillary election, you are going to be disappointed either way. I choose Comcast. After several visits to the place to get equipment and the runaround to get it set up, my internet struggled to get going. They stated the wires are dead in both outlets and would need to send a tech to look at it (which would cost money). Now how would an apartment complex that is continuously full all of a sudden have outlets that are "dead"?

Triple play for 99 is an estimate only. After they add in all their hidden cost my bill is 184 a month. Also a data limit of 300gigs is ridiculous - that's a binge Netflix session. Always freezing up and the customer service is unreliable to say the least. Was told I'd be moved to unlimited data free of charge and 2 months later a charge of 55 was on my account raising my bill to 240 a month. I recorded all conversations and stored them just for this reason. I contacted customer service 3 times to be clear no extra charge for unlimited data would apply to my bill but did the fact I had 4 of their employees on record saying no charge would be applied, no it did not.

So, as I sit here having to use my Verizon MIFI because COMCAST XFINITY prematurely turned off my services!!! Rewind back a few days ago, 8 March 2016 to be exact, I alerted COMCAST XFINITY of my pending move for 25 March 2016. After about 10 mins of back & forth with the COMCAST XFINITY representative, she finally confirms (confirmation #**) my cancellation of services for 25 March 2016. Fast forward to last night, 12 March 2016, my COMCAST XFINITY services (phone, internet, and cable) are completely OUT. I called the representative and she was totally baffled, asking me if I tried to reset it, how long it's been out, if there is a power outage in the area, and that she has to check with her supervisor if she can submit a service request. Ask for permission? She stated she would call me within 15 mins, before 8:00 p.m., to let me know what time my appointment would be.

I called Feb 21 to get my devices set up. I was told I would have my internet, home security, and cable set up on February 25th. I recurve an email the night of the 21st saying my apt was set for March 14, 2016. That was not discussed over the phone. I call Comcast back and they told me that was the only time frame they had and it was scheduled. I immediately became upset because that was not the appointment I was promised. I was in my new apartment for a week and a day with no cable, no internet, no security. They installed ONLY THE CABLE AND INTERNET the following week. So in still looking for me why security to be installed.

After two weeks of having Comcast my services were canceled for no apparent reason. Was without service for two day. I talked to two representatives about why my services were canceled mind my bills were paid and everything. They could not figure out why they were canceled. Got them hooked up again only to be billed two weeks later for $220 for unreturned equipment. Although I still had my equipment because I still had service with them! They said they would refund me the equipment charge and a supervisor would call me within 24 to 48 hours.

After contemplating for 2 years to switch to Comcast I finally decided because AT&T Internet was driving me crazy. It was soooooo slow. We couldn't even watch Netflix on our tv or watch movies/shows on our Direct due to poor internet error all the time. And I work from home and it would drop connection all throughout the day. On March 3 Comcast came out, guy showed up and was working outside. After about an hour he tells me the tap on my street is dead. He was calling a technician to see if available to come out look at it, said I would need reschedule possibly. He told me that he should have checked tap on first before he started and he didn't. So I have this big box with cables everywhere hanging on side house.

Be prepared for a complicated, detailed and possibly faulty sign-up process. We encountered a rude agent, then failure to get phone number and equipment delivery. Had to go through "reprocessing." Hoping try no. 2 works.

My Internet has been and still is down since 2/17/16. Every day I call to check and I get the same message, "Your internet is suffering a problem and it should be ready by" and then depending on the time of day you will get a 2:30 pm, 7:10 pm or a 10:20 pm. Obviously none occur. On top of all that luckily I finally was able to get a hold of an agent who told me to call the billing department and ask for a credit, If I hadn't I wouldn't have received anything and even now I was credited till the first time I was able to speak to an agent which was 2/29/16. Since we are still with the same problem we have to call every day, go through the trials of automated answering to try to reach an agent (this is very time consuming) to get a credit.

Had no phone or internet service for 4 days. Comcast gave me 4 appointments. Either no tech showed and I was told 2 of my appointment was scheduled unsuccessfully. Comcast reps scheduled the appt therefore it's their fault if the appt was scheduled unsuccessfully. I missed 3 days of work because they had me waiting on a tech each day from 9-4. One day from 8-4. When my service is finally restored I called Comcast to get credited for those days I didn't have service. They only credited me 50.00. I was told earlier in the week it would be 20 for each missed appt.

After I sold my house, I paid all final charges from Comcast. A few weeks later a sleazy salesperson called and convinced me that I should only put my account on hold until I moved into my new house which was then under construction. Trusting him, I agreed, and paid a few months charges of $14/mo for nothing at all, and then started getting invoices for over $200 per month. Starting in 8/15, I have had at least 8 phone sessions (very lengthy) and 6 office visits to get resolved their billing me for no service whatsoever. When I moved into my new house in Sept, it took me until Dec to get them to start new service and now they say I owe them for a 'bad debt' of over $100.00. I was courteous today, but agent could not find the source of the charges and ended up just cutting me off. Beware of sales calls from Comcast.

I tried to upgrade my internet service but found out that I was only allowed to get the higher speed internet that Comcast offers if I upgrade and bundle services that I didn't want or need. Since I am of the generation labeled a "cord cutter" it seems that I am being limited on what speed of internet I can get by how much money I am willing to spend with the company. I don't need the Comcast TV service, but it seems that if I don't purchase it, I am only allowed data speeds up to 50 mbs. If I get tv, then and only then am I allowed to get the higher speeds of internet that are available in my area.

I briefly rented a modem from Comcast years ago before buying my own and returning it to the store. Luckily I was smart enough to keep the receipt. Every few months for the past several years they've added the equipment rental fees back to my account and every time I've asked them to stop they've threatened to bill me for the full replacement cost of all the equipment I've returned; hundreds and hundreds of dollars. Each time I've read them back the # on the receipt and they've relented, but each time I've spent hours on hold.

Worked with Comcast for 4 months, and they run the most unorganized and unethical business practice. Paid to have phone line transferred, didn't happen even after 4 months! Internet service is "16mbs" down and 3mbps upload, which isn't even CLOSE to what we were getting in real world results. Our results? 7mbps down and 1.1 up when everyone is not using the bandwidth. You know what the tech rep said to us? "You can always pay more for more speed." WE DON'T EVEN GET THE SPEED YOU SOLD US.

My modem is directly connected to my computer. I've had speed issues amounting to almost 5 visits from technicians. The customer service is impossible to talk to, and most of them aren't even from the states. I would switch from them to Verizon in a second if Verizon was available in my building. If you have a choice, do not choose Comcast. 93 dollars a month for speeds at 2.26 - 5.75 on the blast plan. The whole company is as crooked as government sanctioned organized crime.

I have contacted Comcast so many times I've lost count. By far one of the worst cable companies I've ever had service with and I wish there was another cable company that was available in the area, I would switch immediately. My WIFI is so slow I can't stream anything. Ridiculous how the modem is inches away and won't even allow me to connect to Netflix, or my tablet. Of course you contact customer service and it's so frustrating speaking to some of the reps. They have upgraded my WIFI so they say so it can be faster and better and I see no change. I finally got my own router and am willing to try that just so I don't have to deal with this company and calling in anymore because obviously they do not care about their customers. By far the worst ever... Shame on you.

Poor service - Internet, phone and cable. Every month my service goes out and it takes hrs on the phone to get it back up and most of the time it takes them days to get someone to come out and get the service up and going again.

FALSE information given by agents... and terrible notetaking from these agents. Spoke with Jennifer for credit of billing and was not crediting my billing for the time period where my services were disrupted. She transferred me to a supervisor, Eve. Supervisor Eve did what she was trained to do and did not allow any credit, rather repeated herself as if it was a script. My television services and telephone services and internet services did not function as they should. Technician came out and resolved the issue after TWO+ months of service disruptions. ALL Xfinity services did not function as they should, ALL not working. At the time of the initial call and during the follow-up calls I was reassured that proper credit would be applied. Terrible way to do business as a big company.

Never got a fully installed service. Tried to contact for business service as I work from home. Made no less than 10 calls to sales and others at Comcast. Kept getting told they were calling back and emailing us and never did. Then they finally scheduled install upon threat of our canceling the service, but never showed up. A quick, no communication inspection apparently put install on hold and Comcast didn't feel that warranted a call. I called finally and found out. If this is representative of customer service, no thank you. Canceled the install, and won't be using them. Doesn't matter what download speeds they say they guarantee, if you can't get any service. I guess the competitors will have an easy time satisfying me, even if they can't guarantee the speed.

By far, the worst customer service experience I have ever had. I have sent multiple emails to corporate with no response. I have had issues ongoing for over 2 years without resolve and Comcast has still not effectively credited my account. FURIOUS CUSTOMER here. I have been told for the last 2 years a credit would be applied backdated to the date the issues started, to the date of resolution and have received $60 worth of credit. For 2 years of bad service, I have lost a job and countless hours at my other job because of these issues and Comcast has yet to resolve the issues. I am beyond frustrated at this point as I have made countless phone calls and sent numerous emails. Clearly, nobody gives a **. I want this properly rectified and I want it done NOW. You can message me. I will post this on every social media forum I can find.

I called Xfinity to troubleshoot my internet at 4 am 2/17/2016, got connected to someone who I swear came to this country on a floating door as I had to tell him twice I was outside and not near the router, had to tell him three times I was NOT going to set an appointment for a service technician as I wasn't going to pay $25 for that.

The Wifi is going back to dial up - call customer service - not only do they have no idea on the service but barely speak English - definitely call center is NOT in the United States. Frontier was 150 percent better. They sell you a faster wifi service but the signal is NOT there. I want to cancel but now I'm locked in by contract!