Xfinity Internet Reviews

Expect connection drops that their customer service/tech support/technicians will be able to fix because of how intermittent these issues are. Their tech support in particular are very inconsistent with their answers and suggestions for help. If you hear something that just sounds odd from one of them, you can assume that it's a beginner/trainee that doesn't know how to use all the tools that he's given to give a proper answer and will just try to get off the phone as fast as possible. If you can, get Verizon Fios, ESPECIALLY if you're in the D.C. area or Northern Virginia.

I moved to a new residence in July 2016. Prior to my move, I had Xfinity/Comcast as my internet provider. They were unable to service me in my new home. Per their instructions, I returned my equipment. On 9/19/16, I received a Comcast Disconnect Notice indicating that I had a $131.01 credit. On 2/19/27, I received a statement from Xfinity/Comcast indicating that I owed $147.13 for international phone calls.

Cable/Internet/Phone providers are a miserable lot. When one entity goes down they all do. I work and INTERNET is critical in this day and age, much to my chagrin. It causes more problems, is expensive, and isn't reliable. To make matters worse, understanding what the representative is saying is difficult if you are a native, educated, English speaking American. It takes numerous calls sometimes to get a person you can actually understand, let alone get a problem repaired. Always call back at least twice to get the same answer to questions like when you can expect your Internet to return, or television to be back on.

If there was less than a 1 for ratings I would use it! As I have pursued other online complaints I notice that I am not the only one with this problem! And my wife, my son, his fiancé and my pc's freeze up when trying to access and surf Comcast - Xfinity online service and even accessing my email is a real joke! This is just more proof that corporates only see dollar signs and the consumer doesn't matter! And Television (TV) is no better and when you report that the picture "stutters" a techie may show up but to only make an appearance and not change the "inline filter" on top of the telephone pole!

How bad are they, you ask? Maybe the worse customer service I have ever come across in my lifetime. I have an appointment scheduled for between 10-12 pm. Their automated system calls me and states that the technician is at my door. It takes me less than 10 seconds to get to my door, and there is no one at the door nor is there anyone outside. So, I figure, they must be on their way. I wait for 15 minutes and I get an automated call that the technician has been there, and they are sorry they missed me. Say what!!! Are you kidding me. I called the customer service and I blast them for the umpteenth time. Now she tells me that they have to re-schedule me from 5-7 pm. She apologizes and states that maybe they went to the wrong home. I advise her that my house number is on my mailbox and the street sign is up at the corner. How can anyone be this bad. What a terrible company this is. This is just one of the times they have been lazy, and sorry.

Blame the customer, always say the problem is at customer end. I had to spend 2 hours on 2 different days to finally argue that the problem was in their data. They promised to refund me money for my inconvenience and lost working time. I have so far not seen the refunds in my bill. When I contacted them on a chat session, the lady had no clue or info about the case history!! NO REFUND AS PROMISED.

Ordered internet service, doesn't work. Get a tech to come out after 3 weeks of waiting - he doesn't bring EQUIPMENT; says he needs to reschedule but they can't until next week. No. They're prolonging my 30-day window to cancel. Yeah right Comcast. I'm on the phone right now and have been for 15 minutes waiting for the agent to find a technician who will come, of course, now when I'm at work because when I had taken the time to wait this morning the incompetent tech couldn't help.

I signed a new contract in November of 2016 for two years. The contract stated that I owned my own equipment and that I would receive a $30 discount per month for the first year. I happily signed and thought everything was fine. I was apparently wrong. It only was the beginning of my issues with Comcast for the next 5 months of being lied to. I was told month after month that I had to lease equipment from them or my contract would be voided. I never received a single discount from them on this contract.

Every day on the hour every hour I AM DISCONNECTED!! And God forbid if the wind blows... I've had routers rerouted... modems replaced... I've been pinged ... dinged... and I can't believe this keeps happening to me and millions of others YET NO ONE DOES ANYTHING ABOUT IT! WE ARE BEING ROBBED FOR A SERVICE WE DO NOT GET.

Last Sunday I upgraded my service with a DVR. I was told it should arrive in 3 days. Since I hadn't received or heard anything by Thurs. I called. I was told it didn't ship but a service order was written. Since it was their mistake I ask to overnight me a box, I was told I won't receive it until Monday. SO then I ask about the work order I hadn't requested and if the tech could bring me a DVR? I was then told it would be a $60.00 service. I left Comcast years ago because of poor customer service, Heard they had gotten better, DON'T THINK SO, BAD SERVICE.

Our cable line had been installed incorrectly. If a tall truck drives by on the street outside it snaps the wire right off of my house. It has done it so many times there is now damage to the wood siding of my home, which of course they won't pay to fix. I have spent countless hours on the phone dealing with their "call centers," which are some in foreign country and you can barely understand them and they just run you in circles with their scripted BS. Of course the tech comes out, in a 12 hour window, and tells me the same crap of how it should be installed underground but he isn't able to do it without permission from a supervisor who must be in a magic castle of non-availability to grant access to solve an issue properly.

I returned to my vacation home where for many years I have had the least expensive Internet service (Economy Plus). Because the service is so slow, I called and asked if I could upgrade my internet speed to the next level then downgrade it when I planned to leave in 3 weeks. I was told that was "no problem" and that the Internet speed could be increased immediately. The cost would be about $30 more per month so I agreed.

The Comcast packages are sold as options but never with all the hidden costs. If you cancel they prorate the service and you cannot get refunds. I had been told lies about internet availability only at 25 MBS (no longer supported the 2 or 10 MBS). That is a total lie. The TV package sold to me included the 75 MBS at the same monthly rate as the 25 MBS. Then that was 20.00 per month more! I didn't activate my TV service but was charged at total of 150.00 for the month of March to April, where I was paying 48.00 per month before. I have not been able to get Comcast to refund the difference. I keep getting passed around and it has been over an hour. This is the second time I have had to speak with them about this. I am going to cancel this service.

After a bust trying to get AT&T services at my home, I tried Comcast even though they had less than stellar reviews in my area. Contacted chat line asking questions for TV, internet, and phone service. I told the rep that it was very important to me for everything to be revealed up front and honestly. I hate "oh by the ways," at the end of a conversation. I have dealt with hidden costs and sneaky business deals. I was super careful about my questions and clarifying answers. I think these reps are trained on how to be vague. Some questions I had to clarify many times because she wouldn't give me a clear answer. I do not trust people who try to hang you up on fine details. I was super clear about my intentions and what was important to me.

I hate the piece of crap DVR they give you. It duplicates shows you've already recorded, loses the place of the show being watched, there's a horrible delay when FF, Rewind, playing shows and you spend more time trying to guess at where to stop the FF than you would have if you'd watched the commercials. When TIVO first came out, we had no problems and that was brand new technology. These jokers at Comcast can't get this DVR service right to save their lives. Sometimes it won't delete shows I don't want to save anymore and I have to restart the system. Total pain in the ass!!!

First of all I only have one TV with a cable box hooked (standard box), telephone, internet and security system. OK so I called them a month ago regarding my payment, I did not authorize a transaction. I spoke with a smart customer service representative that argued with me, stating that I did authorize the payment. I told her that I did not, she continued to argue with me, so I said, "Can I speak to your supervisor?" She acted like she put me on hold. But on all actuality she hung up on me. Another complaint I have is my bill is too high, so my service is cut off and I have to pay $438.00 in order to restore my service. This is ridiculous, plus there are often times my internet connection is bad or go out. I should charge them for poor service and bad customer service. Worst cable company EVER.

I have only been alive for about 16 years and let me tell you; this is the ** internet I've ever experienced. My parents say that this is the best internet they could get in the area, which is unbelievable as it is almost impossible for me to even imagine internet worse than this. It cannot handle more than three people using it at a time without being complete **. If you're the only one using it in the house, it's just decent. My computer is hardwired to the internet via Ethernet cable and I get 100+ ping when I'm playing a game on a good day. I cannot believe that Comcast isn't bankrupt yet, even though it's what everyone uses around here. That being said, don't move to Beaufort, South Carolina if you care even slightly about having acceptable internet.

Comcast/Xfinity is the worst at customer satisfaction. In my area Comcast has a monopoly. There is NO other internet provider. It's either Comcast cable... or nothing. There are other providers (Dish) for TV, but if you drop the cable from Comcast, they jack the cable internet up to a shocking level. So the $$ you save with Dish is consumed by the price increase for jacked-up price for the (same) internet from Comcast. It's their way of commanding a ransom. Every 6 to 12 months we play the same game... price jacks up and I spend over an hour on the phone with different people until some compromise is found. Honestly, if there were another provider offering the same services I would not need to spend so much energy trying to keep my TV + Internet under $175. BTW I have *NO* movie or premium channels.

I have had progressively worse and worse internet service in my home. Numerous calls to customer service respond to me with a scripted answer of they see nothing wrong, then cust service does a speed test online to show you that the service is better than normal (this is total joke and not accurate at all). I've spent hours on the phone with customer service complaining. I've had many, many tech service people respond to my home and no one can resolve my problem.

I've been a Comcast customer since 2009 in Houston, many years before that in Chicago; latter was good service. But in the last few years here in Houston, it's gotten really bad. Yesterday, suddenly I wanted to learn what Xfinity wifi did, so on one of my machines -- I don't maintain a network, all machines are Win7 -- suddenly via a WIRED machine I couldn't access a website, JUST AFTER on a different device, I connected to Xfinity wifi (as hotspot). KEY: there was a splash page offering to download an Xfinity app for secure connection, and I turned it down. I was on a laptop, so didn't think a mobile app would be suitable. THAT is when the problem occurred, and the 'app offer' literally splashed a transparent image over the site I was accessing. Though none of my computers are on a network, somehow that nonetheless prevented them from even accessing the DOMAIN, so long as I use that modem.

Have Comcast internet. It is always going out. Have had their repair guys out multiple time. If the wind blows it goes out. If it is cold it goes out. If it get too hot it goes out. Repair people can't seem to find anything wrong but leaves a phone number to call them, but they never answer, so feel just getting lip service. We pay our bill on time and is very expensive service for bad service.

I’d like to rate this less than 1 star but oh well. I highly believe that Comcast in Pa. is robbing the customers for poor internet quality like they did in New York. I been paying for high speed internet but I got the worst internet possible. I have my phone connected to the comcast modem/router and it is faster on 4g... Truth is it’s not that hard to check the internet connection (bps) on my computer and see that they are not giving me what I’m paying for. I think it’s time for residents in Pa. to complain like I am and then rally together with complaints and printouts from our computers showing the low connection (bps) and send it to the state representative or sue comcast like new york did!!! Something really needs to get done about this. Look at everyone else's reviews, and we all agree with the one thing in common. COMCAST, YOUR! INTERNET! SUCKS!!!

Comcast, in our area, as in many, has a franchise monopoly. That is, the local government subsidized Comcast's building of internet infrastructure (laying of cables in public eminent domain areas) and restricted the access rights of competitors to lay cables in those areas. Thus, I have no choice but to depend upon Comcast for broadband internet service. There is no competitive pressure encouraging Comcast to provide superior customer service.

Internet has been in and out for four months. Sent four techs out and these professional techs can't figure out what's wrong. All that means to me is they know what's wrong yet do not intend to fix it. Only company in my area so I am stuck with them for now. I hate this company. I hope they go out of business.

Worst service and communication I been having the last two weeks after opening a new account with Comcast. Errors in the order, wrong billing. When you call customer service three different stories and never resolved the issue. Two times appointments to receive a technician and never show. Today he show and have to reschedule again to additional job. After another technician will have to come to install the boxes. In summary two weeks and a half and no services after 16 calls and three appointments. NEVER USE COMCAST.

I've had Comcast internet service for about 3 years now as I have no other choice. Since we first became customers we have had rolling internet outages. In other words our internet will slow to down to bits per second range down from the 25 megabits our subscription is for. I've talked regularly with tech support at first and they would go through the same steps each time ignoring my interruptions that I've gone through their script many times. They eventually send a technicians out to look at the service. I believe we've had 4 out, and each time they say everything is fine, and everything is fine in the middle of the day usually. It's between 6 pm and 12 pm when we have the worst problems, exactly the time we are home and want to use the service we pay for.

This is the WORST service I have ever experienced. My fiance and I pay $50 a month to have high speed internet and every morning I turn my TV on to watch Netflix it EASILY says there is no internet connect and stops in the middle of the show 10+ times over an hour or 2 of watching. Every morning I try logging into my computer I have to completely unplug the router and restart everything just to use safari. If anyone is thinking of using this service it is without a doubt a complete waste of your time and money!! It is the most frustrating, terrible, worst service I have ever used. Don't do it!!!

I was scammed by Comcast sale representative "Christ **" when called to transfer my business service back to my home. My package included phone line and internet. However, I requested to transfer only the internet and he informed that the whole package has to be moved as a service then I can call to cancel the phone line when the technician completed the installation. Then I was shocked when another representative told me that I signed for a whole new 36 months contract (I was not informed during the recorded conversation) and cannot cancel my phone line for another 6 months; otherwise, I will be charged early termination fee.

I have the HD Preferred Plus with Xfinity that boasts about their BLAST INTERNET SPEEDS of 200Mps. For the last two weeks, I have been on the phone with numerous Customer Service Representatives, several times with the Advanced Technical teams from Arizona, Alabama, the Pocono Mountains in Pa, have had two service technicians to my home, have traveled 20 some miles to replace the modem, rather than have them ship it for a mere $9.95. With every person that I spoke with, I was told that there is nothing wrong, even though I had my cable checked for strength from the street, along with my house wiring. The signals were great according to the in home techs.

Now that Comcast has released 2 months ago that you are limited to 1024gig of data before extra charge kicks in, and sent out a usage report of what you have been using to make you feel better about getting a cap. Has anybody else noticed they are using a lot more data than before? I work from home and I'm on the computer 10 hrs a day and watch Netflix while I'm working and we had been around for our average 650 gig. Last month and this month I have been over by 550 to 600 gig. So I call to find out what the overage cost is and lo and behold "It's $10 per 50 gig or you can go unlimited for 50 a month more." Well there it is. "Give us another 50 and you get unlimited." Interesting. Now this month after adding the 50 unlimited plan I see a 60 dollar overage and when I call I was told that is credited and my bill should be 286 yet the paper statement and the online statement both show 346 due. Lies all around.

I called to let Comcast know that we were shopping around since their services have been extremely unsatisfactory for the past 4 months; this includes multiple blackouts in a single day and horrible television signal even after they put new cables inside and outside the home and forced us to get a new router since all the troubles they said we had was due to our router which is false. I spoke with a man named Omar on 03/19/2017 around 1:45 P.M. and he said they would lower my total bill to $64.99 for 12 months. I advise him I would call him tomorrow since I was still calling other companies. I called the next day and somehow the price is not and is actually more because that was the price that didn't include taxes. This brings me to a point that just because you don't tell people the truth about a cost doesn't mean you didn't lie. How hard would it have been to say it's $64.00 PLUS TAXES which was never said on their "recorded" line.

I would not suggest Comcast internet service to anyone. I will be looking for a new provider first thing tomorrow. I am constantly dropped off of the internet. Half of the time I can't get it on my TV for Netflix or Hulu. The other half of the time I can't understand anyone when I call to get help. One guy was so rude he was yelling at me. I'm done with them. Their cable became so expensive I had to give it up and now they have raised the rates of my internet. It would be one thing if it was good internet but mine has been horrible for years. I would rate them a zero (0) in customer care and not much higher in service. I would never EVER recommend them to anyone.

Comcast is a rip-off. I would not recommend it. I had my account on vacation mode since I was in between housing. I moved out of state and called to get my service back on. They created a new account for me and did not send me a bill. I could not log online to pay my bill. Then, months later I owe them 400+ dollars. I work a lot so I don't have time to go to a branch to pay and when I called they couldn't help me. So I want to change my services since I don't use TV and Voice, they were trying to charge me more than I am paying now just for internet. I wanted a lower speed and it somehow added up to the same amount I am paying now. RIP-OFF.

Comcast takes the cake of being the WORST company when I thought AT&T was horrible! Since I signed up in December 2016, it has been a nightmare dealing with Zachery ** who totally lied regarding what he had offered me followed by Eugene ** and Andrea-Marie ** who by the way are "managers." My bill is always going up month after month without any explanations. When I called no one seems to know what's going on, not even those two managers who claimed they would help and don't replied back to your emails, phone calls, and follow through with their words. I have to call them every month regarding my bill to the point I scheduled for my services to get disconnected in April. If you don't have the time and energy to deal with this company stay far, far away. They are NOT worth your time and energy.

I had been trying to have services installed in my home at **. They have rescheduled me twice because the technician said the work that needs to be done they can't do it. How do you run a business scheduling appointments and not sending qualified technician to handle the job. It took them almost 4 weeks to install and they want me to pay for services since the beginning of the month when I just got services installed on 3/15 so why would should I pay for services I never had and only credited me 20 towards installation when they charged me 70. This is unacceptable and poor customer service.

Horrible. It started with speaking to a sales associate at Walmart who offered me everything I had with Charter for almost half the price. I was hesitant because I've dealt with Comcast raising prices before, but I agreed for her to text me all the details before signing up. Never received a call or text. Next thing I know there's a box of equipment and a bill at my front door. I call to as what it's about and they tell me she signed me up already, that the internet was less than half the speed she promised and just basic cable.

Thank you Comcast for raising my monthly Xfinity WIFI bill by almost $30 a month with not notice. The "extra fast" WIFI plan I'm on is not even much faster than any normal WIFI plan and I am now paying an outrageous $98 bill just for WIFI service. That's not a great way of making your customers loyal or happy. I'm very disappointed with this service.

I would never willingly subscribe to Comcast. I live in a neighborhood where there is not another option. A very nice and knowledgeable technician came to my house and set up the new box. I was pleasantly surprised by how well it went. He couldn't have been more helpful and I would give him 5 stars! However within a week, I received an email stating that my new equipment was being shipped. I called immediately and said that I did not order equipment. It arrived anyway. I have now spoken to 5 Comcast representatives, all very nice, who have assured me that it would be picked up and have in fact scheduled several pick ups. No one ever came.

NOT WORTH EVEN ONE STAR - How can we have a service company that does nothing but figure out how to charge you more and give you less or more of what you don't want. There is no such thing as customer or technical service. Now we are told we have a 'new and improved email". BUT IT DOES NOT WORK. I have been reporting that my emails are not being received and still no response! There is no number to call or actual service email, just a community board with the wrong answers to your questions. And the answers are from 2012.

$75 for 25 mbps for a single line internet service!? Then you spend 20 minutes on the phone while they try to sell you a house phone, cable TV, and internet package!! I went in to pay my bill and saw $44/mo go up to a $74/mo bill!! A single line to accommodate my 1 laptop device. I don't need a home phone, I have Dish Network ($35/mo), thank God!! And my Verizon cell never fails me no matter where I go, that bill is $77/mo and it does everything I need.

You may have heard in Nov '16 Comcast changed its billing for Internet service from unlimited data usage to 1 terabyte included in your package then $10 extra for every 50 gigabytes over the limit. Or you can add an extra $50 a month to your current internet package. They claim this change is due to the %1 of users that exceed the 1 terabyte per month usage. This is a total lie for two reasons. First, companies do not alter their entire pricing packages because %1 uses more than the company would like. Second, this is their response to their lose of TV cable viewers who are switching to watching television online (Netflix, Amazon, Hulu, etc.).

I would give negative stars if it was possible!!?? I have had a problem with billing for over 6 months, and I'm still not sure if the problem is corrected. My bill would state I had a credit, (like I was supposed to have) yet my bank account would still have an automatic debit. Every month when I call, I get a new ticket number to investigate the situation since no one would know what the pending credit was for. It didn't matter how far up I would get transferred, they would not be able to help me. The credit was for equipment I didn't have that Comcast was charging me for. I had the ticket number for that investigation but all they could do is see that number and give me yet another ticket number. I will be waiting for a check in the mail at this point, which is actually more than my monthly bill is, so hopefully I will not have to speak with these unhelpful people next month! Such a waste of hours on something that shouldn't have been to begin with.

It took Comcast a long time to set up my service. It was almost two month before we had cable and internet in our home. It was an inconvenience. But everything else was fine. The customer service was always really nice and very friendly. But we have had a few issues with the speed of our internet and loading times. We were signed up for a higher speed and just weren't getting what we thought we were paying for. And it will get better from time to time.

The installation was quick, clean, and easy, and the man was very friendly! He answered all questions we had, and was able to work around our schedule. Whenever I have a question, I am always able to call customer service though times to wait are typically around five minutes, from my experience. But the speed is wonderful. It's quicker than other providers I have used. It will occasionally go down, but it always comes back within a minute or two. My only complaint is that the provider said it would be faster than it is. However, ignoring that and comparing it to other providers, it is very reliable.

Comcast service never seems to go out because of bad weather or anything else. The internet speeds are fast and always reliable and never seem to be any issues. We needed up doing the installation all by ourselves. All the equipment came with very detailed instructions that were easy to follow and made it easier and more convenient than having to get it professionally installed. Anytime I have ever had to call customer service the wait times are usually very short. Their customer service reps are always very knowledgeable and helpful in assisting me with my needs. I have never had issues in the 2 years of service with Comcast to experience slow internet speed. Everything downloads quickly and service is never interrupted. I think their speeds are better than most. Overall I would recommend them to anyone.

The installation was super easy and simple. There was nothing complicated with it and the setup went very well. No stress and reliable. Their customer service was also helpful when calling with technical difficulties and did not have any issues with the service they gave. I could understand every word spoken. It was also fast and the interaction was Professional. Also, the internet speed has never let me down unless you got a different kind of plan. But the speed is very fast and top quality and is very relaxing with no issues.

The internet speed is fast and for the most part reliable. I can access websites quickly and multiple ones at a time. Several devices can be connected at once and it doesn't seem to affect the internet speed. However there are many times the internet freezes or goes offline when I am in the middle of doing something. Comcast's customer service sucks to make it worse. There are too many automated options and if I can get through to a rep, the hold times are often ridiculous no matter what time of day or night. They "accidentally" disconnect calls often and don't seem to care. The installation was not a problem, though. A rep was sent to my home for set up because there was an issue with me trying to set it up myself. I was told the issue was with my building and the charge was waived after much complaining.

We chose to do a self install which was a very easy install process. I chose to use my own router so that took a while to connect with but customer service was there to help throughout the process. I was on the phone with them when I did my self install and they were very knowledgeable and understanding. They made sure I had a solution to all my problems and was satisfied with my products and services. Then I am always able to connect to my wifi on each device simultaneously. We have at least ten different devices connected at the same time without any lagging or disconnection. The loading time is very quick and I have downloaded multiple movies and apps instantly without having to wait long periods.

It's a great service and they have reasonable plans and the personalized channel selection, sometimes the signal is really bad but I understand that everyone else is using all the same services as well. The speed of the process was fairly easy and was done in great timing. The people was nice as well and they never put me on hold. Everything was great with the representative. She was nice and knew what she was talking about. Loved the great customer services much live action. But the man who installed it was late and he was weirdly dressed and was very rude. I would have loved to know more but he acted like he didn't wanna be here.

Comcast installation was fast and the representative was kind and caring. Also they answered all the questions my family had during installation. Comcast is reliable and has amazing fast service. The speed of their internet is top of the line, we have at least 5 devices connected eighty five percent of the time and it doesn't lag at all. Their customer service is on point and reliable. They're on time and courteous. They are polite and friendly as well as communicate well about questions or concerns. They're very customer oriented and caring. They're flexible and helpful at all times and are always on time when they have to come for service calls.

The network service was reliable most of the time. Sometimes, the network would have issues connecting and it was just a headache to deal with. The installation process was quick and easy. After my family got Comcast as the Internet service provider, we called them and simply told them the relevant information they needed for it to connect. The customer service at Comcast is great. The associates there are very helpful and will make sure they do what they need to to make sure the customers have the best experience possible. The speed was satisfactory. When we used Comcast as our internet service provider, we had a dial up connection. The dial up connection would be slow at times but it was satisfactory for dial up.

We have good reception and clear picture and sound on our tv and devices. It's very easy to use their friendly customer service and to pay our bills. Installation was a great experience! The technician showed up on time, was really nice and explained how to use the remote. He made sure our devices were connected too. Customer service is very friendly. When we called them once, they stayed on the phone to troubleshoot and corrected the situation quickly. Our Internet speed is great. Our downloads lead quickly and there is very seldom buffering. I click on something and it works easily.

Comcast was a good service provider. We had cable and internet. I'd only recommend this service because it can usually connect everywhere. All the people who use Xfinity make this possible. The installation for Xfinity was a simple process. The guy came in and fixed up the cords. The customer service was typical of your average customer service. It was a run-of-the-mill service, nothing out of the ordinary. The operatives were good in their job. I never had that big a problem with them. The internet speed could use some help because it was like a on-and-off type thing. Sometimes it would work, sometimes it wouldn't.

Comcast Internet Service works fine as long as you pay your bill before the due date. If not they will start slowing your Internet connection. So it takes longer to do everything. They also do this thing where they bill you twice which means say your bill is due the 29th of this month, well before the 29th they will bill you again for the month after that so it causes you to have two bills due. But the installation was very easy. They came out and installed for us. The people were very polite. They didn't take too long and they came at a reasonable time. Customer service is okay. Sometimes you get rude people with a really bad attitude. Other days you get really nice people. I've only had to call once or twice.

Comcast Internet Service has great variety of shows, no down time, and good customer service. Xfinity customer service is available 24 hours, they are quick to solve any problem that may accrue. The price are lower the other services. I like the bundle packages. Xfinity service installation was quick and easy. It was a positive experience, all connection with without any discomfort to us. Activation was quick and no extra wiring to our home was needed. Xfinity internet service is speedy, downloads up to 10 mbps. It's clear and concise. Xfinity deliver fast internet access to hot spot nationwide. WiFi is also fast. Xfinity does not have a problem with shutdown or blackouts, I enjoy the ability of getting on quickly out of a long waiting time.

Xfinity is a reliable internet provider. I have no issues with my service or speed not being up to my standards. The only time I have any problems is when I lose my power altogether. The speed of my internet connection is very fast. Even when I'm using my 3g phone I do not have any problems with the speed of my internet connection. The tech who installed my internet was on time and made sure that I understood not only the setup of my tv but also walked me through how to use the remote functions and etc. The customer service reps are very courteous and professional. They are very helpful with any problems you may experience should any problems come up. They will try to solve your issues without having an actual tech out which could cost you more money.

Comcast's prices were great UP FRONT. There were very few interruptions in my service, no weather issues, not many glitches, variety of channels, wide selection on demand, always available. Also, the speed of connection was great, nothing took too long to load or download from any of our devices. However, it did seem a bit slow when it came to resetting the main box. When they installed they pulled insulation out of my walls but failed to clean it up, the tech smoked in my house, yes I smoke but very unprofessional to do so in a customer's house. When I tried to call to talk to them about the installation they seemed to sweep it under the rug as if it were no big deal which made me feel disrespected.

Installation experience was easy and quick. They came on time and were helpful in regards to other services like how to use a smart tv. I was very pleased with the reliability in city areas which is what I would recommend. On the other hand, it's a bit more difficult to have good service in smaller towns. Great customer service and I never had a bad experience when it came to getting good service from scheduling a time to install and from the people who installed the internet service.

Most of the time I get the down- and upload speeds I pay for. I have had to call monthly, sometimes more than once a month, for troubleshooting but the service itself is really very reliable and tech support by phone or in home has been great. However, there is no such thing as customer service at CONcast. I have even gone to the local payment center for help with my billing concerns and have been told that if I want to see someone who was empowered to help me, I would need to drive an hour and a half from home without guarantees that I would be helped. Then the technical and physical aspects of the installation were perfect however the install tech lied about the work that he did in order to pad his paycheck and I was charged an additional $90 for work that was neither needed nor completed. To date these fraudulent charges have not been removed from my account. Customer service and billing have been disgraceful.

You can call Comcast and not have to wait a really long time on hold. They pick up the phone and are ready to help you right away. Never rude or wanting to rush you off the phone, it's really a nice thing to do is to call them and get on with the rest of my day and not have to dedicate my entire day trying to get something fixed or waiting on someone to come out and fix it for me. They came out to my apartment for the installation, and started to do their thing. They never tried to rush and get out, they even cleaned up their own mess before leaving and made sure I knew how to access everything and that the internet worked properly. Some of the customer service representatives can be rude, but that just depends on who all you talk to. Not everyone is nice or has a good day all the time. I get the low income household internet price and for what I pay I get a decent amount of speed.

They showed up on time and were very professional. They didn't leave any wires or mess of any kind and I was able to connect to the internet immediately. I live in an area well outside city limits and the internet speed is always good. I have 3 children and my husband and myself all using the internet at the same time and have great speed. No lagging at all. We use it for homework, streaming music and movies at the same time with no problem. But on the rare occasion that I have a problem, I am most impressed with the fact that I can get same day service. Even on Sunday! And they carry repair parts with them you don't have to wait for something to be ordered.

The installer was wonderful and very helpful. Took his time and explained everything to all of us. He was also very pleasant and efficient. Comcast has excellent customer service as well. They are always eager to answer any and all questions and resolve any issue we may have. Though we rarely have any issues. The speed is sometimes slower than I'd like. But for the most part I am happy with the service, and I have no complaints. It's usually very reliable and always have great signal. I'm very satisfied and I'd recommend Comcast to anyone.

Comcast Internet Service has really good customer service which I find really useful and good prices thinking about service. The services is really fast and I want to keep doing business with them. When I try to go in wherever webpage that I want it change so fast. The gaming experience I find them so reliable and enjoyable experience. Installer give me a good service. They didn't ask me for more money that we afford. I enjoy the good treat with them. When I have a question or things to ask, I just call them or just email them and I find a professional people who answer with a precision reliable. They are kind and good.

Comcast's reliability is very good. The speed is fantastic. It's great to use and saves time with its fast loading. When I want to go online shopping or play online games, I don't really need to worry about bugs or lag. My installation experience with Comcast was great. I'd recommend it to lots of people, especially those who go on the Internet a lot, watch movies, etc.

Always awesome to have a great internet provider. The speed of my internet is great. Everything loads quickly. For example when I'm checking my email yahoo.com loads quickly, as well as when I'm logging into the Baltimore Ravens website. Facebook loads quickly, as well as Twitter. I did the installation myself so I wasn't charged extra and the Comcast Customer Service helped me set everything up for example the adapter to combine with the cable and internet. When I call to pay my bill it's usually very quick and I don't need to wait on hold for a half hour.

The installation was on time, and fast and friendly. Everything was explained to us by the employee in a understanding way making it easier for us to navigate the system. We received good customer care on the phone and in person. They took the time to answer all our questions and show us how to work the system easier. My internet was ok and we're satisfied with the speed most of the time but when the wind was high or raining out or a heavy snow it would cut in and out constantly sometimes cutting off for hours and days before being able to be fixed.

The installers came out and showed up early. They had everything installed in about one hour maybe a little under a hour and they didn't charge me a thing for it. Comcast has reliable and good signal strength. The service is excellent and it's not choppy. We run lot on our wifi and we have excellent signals too. Comcast's prices are great too.

Comcast is a great reliable service at an affordable price. Our installation technician arrived at the scheduled time and has excellent customer service skills. He knew what he was doing and got the job done in a quick manner. Customer service is great. You really feel like you are a valued customer and that the company appreciated your business. We use several services at the same time and have never had an issue with speed or quality of service. I highly recommend using their service! You will not be disappointed.

Installation is easy and I can save money by using my own modem/router by opting out of self installation. However, their customer service reps are under skilled for what they need to know, and the average wait time I have experienced is over 8 minutes, which is very discouraging to stay with their company for providing my internet services. Also, the instructions are unclear and language barriers are almost always very problematic in solving any issues I may have. Then I pay for the 2nd level of Internet speeds but my Internet is always going out when I am the only user on my modem. Sometimes devices can't even find the Wi-Fi network because the signal is so weak. Both the loading and downloading times are very slow and I am not wanting to pay even more money for terrible service.

Comcast is one of the fastest, most reliable services I have ever had. It was so easy to use and downloaded things in a matter of minutes. Great for online gaming and was never laggy. Always easy to navigate. A friendly, thoughtful, and very spot on time wise installation person. Fast and very informative when installing. He also showed how to troubleshoot if you had any issues. Customer service was always friendly, with prompt responses, easy to talk to if you had issues, always was ready to solve any problem you had and always a smile on their face when helping you.

The installers were on time, they installed and explained everything clearly with numbers to contact if we had any issues. The technicians were polite and knowledgeable about their service, and answered all my questions clearly. However, we are paying for high speed, up to 75, but never seem to be able to hit 25 and we have to call at least once a month because our "high" speed connectivity never goes over it. We get a lot of error loading messages, and dropped connections. However it runs steady around 13, and when it goes lower we have to call because pages won't load. But every time we have had to call, the representatives are always helpful, polite and willing to go above and beyond to help fix any problems. They seem to sincerely want to help, and are happy to do what they can to help fix things that go wrong.

The installation was ok considering we installed everything ourselves. Comcast would provide installation but they charged so much and it was basically nonsense having them come out. Plus, their customer service is rude and not helpful at all. They could not ever provide the answers that I was looking for or asking for and would always just keep deferring me to another department or another person. Also, they always seemed to change the pricing from month to month, with no good explanation of the changes. Internet was ok but not great, but it was usually reliable when needed and it was pretty fast as long as there wasn't too many users on at one time. But there are four people in my household that use the internet and that caused it to be slow at times.

Comcast sent not one but two technicians over for installation. They were very helpful and were able to overcome whatever issues they encountered quickly. When we wanted to downgrade the package, the customer service representative was really professional and followed up on our request promptly, much to our delight. The service comes with two channels or frequencies. 2.4 GHz and 5.0 GHz. Some of my devices cannot recognize the higher frequency, so having a second one is extremely helpful. The service is mostly reliable. The outages do not last more than a few hours usually. Of course there is room for improvement. Other than that, I don't have other complaints.

Comcast Internet Service has amazing quality and excellent customer service. The internet almost never goes offline and the internet speed is amazing. Webpages load almost instantaneously. The download and upload speeds are outstanding, incredibly fast, and efficient. I never have to wait long, even for really big files. I don't have to worry about lag and the speed really keeps up with me and my needs. I am not a patient person, and this internet really suits me. I guess it's left me pretty spoiled. I never have to worry about connectivity and I've only had to reset the router once in three years. I almost never have to call and speak to their customer service team and they've never had to send a technician out for a service call.

The internet provider and the service are exceptional. When scheduling an appointment, they were on time and fast. The installation process was fast. I was able to schedule an appointment within 72 hours of making it. The driver called when he was on his way and then called 5 minutes before they got here. They offer fiber connections which make the speed faster than copper wire. It all depends on the speed chosen. Customer Service did not explain or ask the right questions to determine which speed was best for me and my needs, but once I figured it out it was great. The Technical Service Department is wonderful, however the Billing Department people are not the nicest people and the Customer Service people are very rude.

The installation was very fast. I directly talked to the technician and he came to install the internet in the timeframe we previously coordinated. He suggested me the best deal they had at that moment. The whole process lasted about 1 hour. I had Comcast provider for over 1 year. I had 2 outages in all that time, but they lasted few minutes. My service was a 75mg and I used it with all my devices at home (laptops, tablets, cellphones) up to 7 devices at the same time. Never had a big issue to complain about. The other positive factor Comcast provides is the numerous hotspots they have everywhere. I called them when I was planning to move and to ask if they had the service available in my new place. Sadly, they didn't so I requested the cancellation but the agent was friendly and helpful the whole time. So sad I had to change to Verizon.

Fastest internet I have ever had. The speed is phenomenal and downloads take no time at all. It's great for streaming and gaming and can stream multiple devices at once with ease. I never had a problem with loss of service or outages. Great price, too. Also, I did the self installation and it was very easy if you have a basic knowledge of how this stuff works. And the instructions are to the point. Moreover, from what I have heard, their customer service is very pleasant and easy to deal with. I would recommend this to anyone.

Our installation was typical as far as I can tell but everyone involved was very friendly and very professional and there were no issues throughout. As far as our major issues are concerned, I have never had an issue that was left unresolved. When I have expected problems, the customer service has been excellent but there have been a couple of representatives that I would rather not have had to deal with. Also, I have never thought of our service as anything but fast. Anytime I experience a delay (which is rare) I know that there is a problem with the device or the service. I have never had any issues with regular service and have only experienced two outages in the past six years.

The service that was provided for the installation of Xfinity and Comcast internet was a very helpful, fast and easy experience. The customer service that was given to me was pretty decent. Also, the internet was reliable for the most part. It could be better but for being in a rural area the internet speed is pretty quick for the family to work on homework. Though I wish at times that the internet would be a bit faster, I can't be too picky. I would recommend the company if anyone were to ask.I

The service is horrible and the moving is worst. It's 15 days till now and they haven't fixed my issue. They keep saying "there is no other way we can help" other than waiting. Never experienced such a worst and horrible ISP. Xfinity you are the worst player. Try to keep the promises you made to the customer and never take excuses more than you deserve. Technicians come and they don't fix. Says "I can't fix."

I've been a customer of Comcast/Xfinity for over 3 years now. I'm glad I made the switch from my previous provider. Comcast is very reliable, polite, professional and helpful. Combine this with the obvious and desired benefits of high speed and great quality service and anyone would be satisfied. The installation was a breeze. Their tech personnel came over and were done in less than 30 minutes, all for no charge. They even offered me upgrades every few months and a tech person to come out and help, if I needed (at no additional cost to me). However, upgrades were easy and I was able to do them myself - using the instructions they provided.

They are a service that has okay reliability. Their speed is good when the internet works. Oftentimes, the internet is down for me, but when it's working I'm somewhat satisfied with the speed. Installation was okay service-wise. The amount of time they made me wait was dissatisfying. But when they finally got there, it was a speedy installation. However, they aren't very good customer service-wise. In my experience, they take awhile to even get a worker to your place and the time range is way too long to wait. I once had a worker not even show up after waiting countless hours and not going into work because it was "the only day" they could do it.

I rely to internet a lot because I do lot of work through internet. Comcast provides quality of network, more reliable to the service when needed in working with kids' projects and do lots of college work, college assignments. Installation is quick process. Within minutes installation completed by myself or by the technician due to some weather technical problems occurred. It takes few minutes to connect to the customer service and provide with solutions to the problem where it occurred when that happened. Internet speed is basically depending on the network. We took 75 Mbps and it runs good for various download and apps installed within few minutes of downloading or getting to it.

Comcast's installers showed up within the window that was given and installed and set everything up pretty quickly. We often have 3 or 4 phones using the wifi and sometimes even have a movie or TV show streaming at the same time with no lag or loading issues. We never have outages in service unless the power is actually out. I very rarely have to contact customer service but they have always been helpful and nice during our conversation and the wait times has also been not that long. Moreover, they are easy to communicate with and are forgiving of a late payment here and there.

The employee came over and installed the internet service in about 3 to five minutes. It was very quick and I could've done it myself. The speed of Comcast's Internet was more than quick. It allowed all of our devices to connect and operate quickly and it downloaded multiple things quicker. I had Bright House before and this is faster. Going over the allowed usage made it extremely slow. My overall experience with this Internet provider is as shows. I just wouldn't recommend if you have a big family like I do and can't afford the biggest offer they have. But if you have one or two of you that will use it, it will be perfect. It's quick and reliable. Works faster than my 4G.

It's convenient and most of the time the speed was extremely fast and reliable. Also, it was easy to set up an appointment on the phone for the installation. They came when they said they would and it didn't take long. The guy who came was very nice. They installed it and showed how to use it. And the reps always come to help you if you need it and are always available to talk to you on the phone. They always reach out to you even if they don't ask and send flyers with coupons. We rarely have problems but Comcast can sometimes be a little slow when you are using the internet too much.

We got the self install which was very simple, faster, and cheaper. We hooked it up, called to activate and was ready to use in only 20 mins after that. The internet speed that we have is actually the lowest that Comcast has but it still works amazing. We have our phones hooked up, also our computer and smart TV, and everyone in our home can be on at the same time and it doesn't slow down. I would recommend this service to everyone. Even when there is a storm the internet works great. And I love that there is hot spots everywhere. Also, all the Comcast representatives are very nice and respectful. There is no-one else that I have seen that is better to customers than these people.

The installation process to connect my whole house and devices, a total of twelve items, took only 30 minutes, and was one of the most pleasant experiences I ever had with the company. The customer service center at XFINITY is really all about figuring out the problem and helping you out in as little time as possible. It is one of the best qualities that XFINITY has to offer compared to other companies. There is an overall satisfactory result in my entertainment experience with XFINITY. Sometimes, however, I feel like it takes too long to buffer when it comes to On Demand programming, especially after an update. Other than that, it is of very good quality.

The speed is great. It is fast with more than one phone and a computer on it at the same time and we have not many problems. It's very good all the time. People should look in to it. The Internet cost a lot but what does not this days. The customer service was very nice. They knew how to solve my problem and help me with it. The installers were nice, knew what they were doing and did not take a whole lot of time.

About 2 months ago Comcast changed its email set up. I can say it is totally unsatisfactory! I have read a number of complaints about their new system. If it isn't upgraded to poor at least I will switch to FIOS!!!

The internet speed worked great. It barely ever turned off and we could use more than one computer on the modem and it would still work fast. It would always work and you got a lot of cable channels and you got free Showtime and HBO for 6 months if you were a student. The guys who came to install it were very nice and helpful. They answered any questions we had and were very friendly and made sure everything was working great before they left. Comcast also had great customer service. They make sure you know everything before you even get your service and if you are not happy with your service they make sure to figure out what will make you happy.

Comcast delivers constant reliable service at a reasonable rate. Their Customer service makes sure all questions are answered. They are always polite and knowledgeable about any problems you might have. The installation of the internet, phone and wifi was quick and easy. Still, the WiFi goes out now and then but not for long but cable doesn't go out even in bad weather. Also, the speed of my home wifi is fast. Lot less time for pages to load and less waiting time. Comcast is well worth the cost.

The internet has very good download speeds and it's the fastest I have ever had. We stream Netflix on multiple devices at the same time without any problems. It has never not worked and always dependable. I've never had to reset the modem and it is always fast. The installation was quick, easy and painless. We had a technician set it up, he was in and out in fifteen minutes. In addition, I had to contact customer service one time and the wait time was relatively short compared to similar companies. I was highly satisfied and the problem was fixed.

Comcast Internet Service has not gave me much problems getting on or staying on. It runs fairly fast and have not had many interruptions when there was a storm or anything else. It was easy install and was able to do it myself in very little time. If you have any questions there was someone available to walk you through it. Their customer service always works to better assist you in any matter. They work fast to address your concerns if you have any and they have quick and friendly people and eager to help at all times. Never really had any problems with the speed. It is always on point and even if you're pretty far from the modem it is still really fast in picking up.

I have had Comcast, since it was established I have moved to three different cities, still kept the television subscription and the range of channels and service never let me down. The installation was smooth until I moved to a downstairs apartment. Comcast had to send a representative three times until they had to dig a new line outside my apartment. After that the subscription was great. The clarity and speed of my internet is extremely fast and efficient, there's hardly a break in service until the early am hours which is a positive factor to always have great customer experience. Also, I have received excellent customer service dealing with the Comcast representative.

They are ok but they charge way too much money, and if you call at a certain time, you will be on hold forever. If they focused on their customer more, and listen to what is important to them, they would be a lot better off. The installation process went very smooth with no problems. They were on time, did everything correctly, and made sure everything was right before they left. I am satisfied with the customer service, but I think they ask you too many questions in the beginning of the call. I kind of just want to get to the point of what I need and complete the call. Speed is ok. I do feel like the tech could be a little more knowledgeable about how to make your internet speed the fastest it can be.

It's great and very fast. I like their programs. It's reliable and well known. I like their services. They give you a lot of choices. Customer service was great. They were cheerful and happy to help me and answer my questions. Gave me specials. They were very helpful to solve my problems. They answer any questions you might have. If you have problems with internet or service they resolve it. They came in time and they answer my questions. They connect my service fast. Program my remote control to the box and t.v. I'm very satisfaction with internet service's speed. It's fast and it does not take a long time to load up. I like I don't have to wait. I'm able to surf without waiting for a long time.

The internet is always working. I don't think it compares to other internet providers in the area. We never have an issue with connectivity and the speed is very fast. It is rated at 217 MBPS and we never have issues searching the web or completing our work online. It is easily installed by a technician and they set it up very quickly. We are taught how to connect to the internet and which WIFI signal to use and make secure in our home. It is secure as well as dependable. Moreover, we have rarely had an issue with Comcast Customer Service. They are very helpful and knowledgeable online and when we make a phone call. If there is an issue it is quickly resolved. We spread the word about the good service we receive with Comcast. We are happy to use this reliable service.

When I used Comcast their internet was very reliable. I never had blackouts and the reliability was great. The speed of my internet was comparable to Cox. It was fast and always let me connect multiple devices at once without it bogging down. I was very happy with the speed. Comcast installation took a little while. The service tech was on time and he had to run the cable from the wall to my comp and left a little damage. Customer service is just like any other internet service provider. They have average wait times to speak to someone and you are treated fairly well.

The internet is extremely fast and reliable. It is fast enough that I'm not waiting more than a minute for a page to load. It gives me the opportunity to work homework, do research or even just play games. There is no freezing and when the weather is horrible there are still no issues with the internet or its connection. The installation was a little time consuming but it was no fault of the installer. The installer was kind and considerate. He explained the process, made sure that all wires were working and made sure that the internet was working before he left. At times the customer service representatives are hard to understand but they are kind and considerate. They make sure to do everything they can to explain any unknown charges while also making sure to solve any issues. They are wonderful having a technician come out as soon as possible.

Comcast is a great company. They are very reliable and are good at fixing any problems you may have with their service or billing. I'd highly recommend them. I have used them for over seven years. The woman who came and installed the service was competent and friendly. She was on time and guided me step by step through the process and answered any questions I had. Their customer service is wonderful and answers my questions in a fast and timely manner and the wait time been no more than five to ten minutes. The internet speed is more than I could ask for. It is faster than any other internet I have ever used. There has only been one time when there was a lag in the service but it was handled promptly.

I'm very happy with my speed overall. It's very fast and I never have any connection issues. I love the fact it comes with their hotspot where you can connect to any XFINITY internet connection. My household has several devices hooked up to my wifi but there is very little lag. Installation was very easy and fast and the technician was very knowledgeable. I did speak to a representative once and he did help me with some speed issues I was having. The customer service is ok but I much prefer the chat function over a phone call. I've had to wait 20 minutes before to actually speak with someone.

Comcast Internet Service is pretty good. It rarely ever is down and if it is, however, your tv probably is too. It is typically pretty quick however I still prefer to use my phone service. I feel the workers installed it perfectly. It works pretty damn good and I definitely recommend it. Their customer service are very easy to talk to. They do the best at their capabilities to help genuinely please the customer. They listen to your problems and do their best to solve. It is pretty quick speed, when very few people are on it. However there are times that my phone LTE speed is faster. I have also noticed it is faster at night.

I originally selected self install, based on the recommendation of the field sales rep, who looked and said I would have no problem. The self-install did not work, so I was left having to pay for a professional installation. Every time I call customer service, I end up getting transferred. Even though I know the Xfinity phone system very well, and know which departments handle which issues, I ALWAYS get transferred. It lead me to having poor tv service for nearly 2 months, because I didn't want to have to deal with the phone reps. Once I get to an agent that is competent, then it's all good. I pay for 100 MBPS, but every time I run a speed test, I barely get above 50 MBPS. Service goes out frequently, but Comcast is the best option for where I live. We use a lot of devices wirelessly, 2 gaming systems, a laptop, and a cell phone, almost always all at the same time, so it can be hard to get them all to go at an acceptable speed.

It is very easy to install and get started. It takes about 20-30 minutes to turn on and be fully ready for use though. But the internet goes down a lot. The basic service speed isn't very good which is the one I have. I'd recommend going with a higher speed. And when I call Customer service it is ok but it's sometimes hard to understand the people on the other end of the line because of their accents.

Customer Service Operators were very helpful up to the point where they support the Company if you are being overcharged on your Monthly Statements. They always seem to treat each customer with the utmost disrespect by talking to us like everything always seems to be the Customers fault for everything. For the installation, I contacted Customer Service, have them a few numbers, and my internet was up and running. The second I installed the Router it was easy to connect my WiFi to my phone. High Speed Internet is exactly what you get, unless the Company throws a wrench at you by telling you that you never made a payment, even though the Customer has the Check information in their hand.

I called to upgrade from just internet speed 75 to cable, home security & internet speed 150. After all said and appointed set got Thursday between 3 to 5pm. Thursday comes. Got a call at 3:15pm confirming my appointment for Friday between 5-7pm. Ok. Comes Friday tech shows up and the order is wrong. All he has is to upgrade internet so he did nothing and left. Been calling customer service multiple times. Been put on hold and crazy feels like they are doing me a favor by answering the phone and me trying to upgrade.

Installation went well with no problems. The technician was average and he didn't go above and beyond. He didn't speak much but was respectful. And then the only time I worked with customer service was a billing issue but the representative was nice and did not put me on hold long. Also, the speed was good. Unlike satellite and others it never had lagging. It worked well for my family considering how many of were using multiple devices at the same time. We were never fighting over the wifi signal. You get what you pay for and the more money you pay the better the speed.

Very dissatisfied with Xfinity Internet. Sometimes our internet loses its connection several times a day, it is very frustrating! AT&T is way better by far. Comcast don't fix the issue of losing its connection, and also they don't take no money off my bill neither! Furthermore, it is extremely slow. I am not satisfied at all about the speed being so darn slow. I wouldn't recommend Comcast Internet to anyone not even my family or friends. I am also dissatisfied with their customer service because whenever I called them to explain about our service getting interrupted, they wanted to charge me an extra fee to my bill for doing so. On the other hand, the installation of Comcast was a fairly easy and nice experience, I have no complaints about that part. It went well getting Comcast to hook us up with internet service, and they seemed very friendly about doing it.

The technician during the installation was nice and knowledgeable. I had no issues and I would recommend. He was very professional and a good person. He was on time and was quick to get the job done. When I call or ask questions they were answered in a good manner. Their customer service looked for possible solutions, not always fixable but was friendly and did what they could. The reliability is usually pretty good though it goes in and out sometimes. It works better upstairs than downstairs, sometimes it will stop working and I will need to reset it. Internet speed is good, other than if there are more than one device it may slow down. No other issues unless I am in the basement.

The service is slow and outages were frequent. DSL is faster, and cable should never be slower than DSL even when it is the economy package. 2 bar 4g is faster, so frequently tether phone to laptop. The customer service from Comcast is very scripted, with long hold times and run around were frequent features, if you could reach a person. They are of no help and frequently said it was on our end when it wasn't.

The installer was so quick and clean. He also talked to us a lot and made us feel comfortable. He knew exactly what he was doing and we didn't have any help. The customer service with Comcast is great. We never have to ask for anything and when we call they always make sure we are taken care of fast and efficient. The speed is just amazing especially for the price. Comcast is reliable, though sometimes the ping is a little high but we just call and it gets taken care of. I lag sometimes too so it can be annoying. On the other hand it is always quick when loading pages and streaming.

My internet has never crashed and it is super fast! Numerous people can be at my house and be on the internet and not have lagging or slower service. The speed is consistent and I have no problems with my internet whatsoever. The man that came to set it all up for us walked us through what he needed to do for installation. He did it in a very timely manner and was able to answer and explain any questions we had for him. He was very friendly and cautious about his work. He also knew what he was doing and he did an amazing job. Any questions we have get answered by customer service in a timely manner. We do not have to sit on the phone for a long time waiting to talk to someone. When we would explain our problem or ask questions the worker knew exactly what was going on and was very knowledgeable in their field.

Comcast always had signal and worked very well. Even if it was raining, or really windy outside, my signal was still strong. It's very reliable. Installation happened very fast and efficiently. The installer was very kind and did an excellent job at getting my internet set up. I also could have it locked, so my neighbors couldn't use my internet. The speed of the internet is very fast, and I rarely lagged. Customer Service was very nice and helped me solve any problems, if I came across any. They were never rude or short with me. They stayed on the phone with me 'til the issue was solved. I would recommend this service to anyone.

It has been over a decade since installation but I do remember it being super easy and pain free. It was a pleasant experience. I've always had great customer service and they are fast getting people out when I need it and do great troubleshooting over the phone to help me fix the problems. I rarely if ever get bad service or it going out. Comcast is great and that's why I haven't ever changed providers although I have looked because price is a bit high.

Comcast was a great service provider. The internet and television service was as they offer. It was clear and fast. When I called they said they will be by on Friday in the morning at 9 am and they did come at 9 am just as they said and the installation was fast and simple. I liked the way they talk to me and their customer service is very polite. They made sure I understood everything from their services as the offer in the commercial said. Their speed is incredible. Every time I used my computer everything came out clear and in high speed. It was a service I enjoyed every time I used it day or night.

Comcast's wifi service was slow and would kick me offline. Streaming movies was also difficult. I would have to download the movie for two hours prior to watching it. I prefer to stream rather than download. Also, it took awhile for the picture to clear. When you have a high def 4K tv, picture quality is important. Being able to use the tv at its best with slow speed is frustrating. Installation was quick and the service employee was very friendly. They have great installers. They answered questions, provided direct contacts if any problems were to occur. Customer service seems to be the best quality. But I wonder if it is because they deal with too many complaints and know the routine or if they truly care and understand their customer needs.

The installation was fast, easy and I also had a good window of time for installation. I didn't have to take a full day off work, only a couple of hours, to be home waiting for the cable guy to show up. In addition, the internet speed was fast with the ability to upgrade at any time. I had no issues with internet speed with the plan I selected. I'm satisfied with the speed and connection. Also, I was able to access customer service any time of the day, although it took a lot of steps to get a representative on the phone or to the right department for assistance. Every time I spoke with customer service my issue was resolved and I didn't have to wait too long for assistance.

Comcast provide the channels we are interested in having. Speed is successful and enjoyable. We are happy with our package. However, the package is too expensive and I'm having to take a second look at the package we have. Will look into different providers after the holidays. But the serviceman was prompt, also very knowledgeable and was able to answer all of our questions. Installation was done in a reasonable time period also. Customer service rep was very courteous, polite and knew what they were doing.

The installation process was pretty fast and on time. The guy check in with us; letting us know what we were getting and what he'd be doing. Once he was all done, he was nice enough to show us how the cable worked and answered questions we had! He was very professional!! Internet speed is great. Even when all of us are busy with our laptops or cellphone and iPads, we're all able to use the internet without worrying it will slow down on us. But we all have those days that we can't get anything to work!! The idea of making a phone call to customer service is scary but sometimes it's just needed. But what's great about Xfinity is before doing all that, they offer an app to give you help and support when you need it. And if I can't do it, I'm happy to call. My brother and I have never had a problem. I know I'll be helped as quickly as possible!

I called 4 other local service providers and Xfinity was able to give me an install appointment to come do install within 24 hours of my phone call. Then they gave me a 4 hour window of 12-4 pm. They were at my door at 12:10. And the tech was an absolute doll. He was very knowledgeable and had the entire install done in 30 min. Wonderful!!! I always had all questions or problems I had on my account taken care of and handled to my satisfaction. I did have a couple of cs reps that were rude so I would tell them to put their supervisor on the phone and after speaking to supervisors on the situation they not only documented my problem I had with them and they contacted me back in 24-48 hours with the outcome of their investigation and the person I complained about had been fired. That is good customer service.

Installation didn't really take that much long. Was in and out pretty quick very very fast. I would recommend this service to anyone if they not using it for work. Also, great customer service, very friendly people, very helpful and on top of everything. They always willing to help with anything you need help on. But speed is not the best with this internet company. Sometimes it's fast then other times it runs slow but it's dependable and did OK.

The installation process was very easy. The customer service was always very helpful and friendly and was there when I needed help with installation and the provider going down for a moment in time. The speed was very fast comparing to other internet providers that I had used in the past and I will always except speed as fast as this provider. The service always worked when I needed it to and the few times it didn't I got help from those that work for the provider and got it back up working very quickly.

Installation was easy and fast with nice and helpful worker. Only wished the service was good and worked. Never had a problem with other internet service before until them. Always lost signal and customer services was no help at all. They didn't seem to know what they were doing at all and pretty rude. I would get transfer over and over, they would not returned calls and overcharged me a lot hidden fees. Not worth it. Never worked, never got money back for something we didn't use. When I had signal it was so slow and frustrating. Bad experience for me with this company.

Overall great service. Although sometimes hard to reach an actual person when calling customer service for support but once getting to someone it was smooth sailing. They're very polite and to the point usually without having to put me back on hold. The installer was nice and informative. They got there on time with a call ahead and had it done quickly. Getting them back out there for any problems was a little harder. Most of the time I am very pleased with the speed of the internet. However, the weather has an affect on service every now and then but problem is usually resolved in a timely manner.

Comcast's service and quality of product is garbage. I have no choice either Comcast or satellite. I would rather have Verizon. I just had the technician give me the two cable boxes because I've been in the industry and I know the garbage work they do. They hit you with all these hidden charges that I wasn't going to pay when I could do a quality work vs piecework the cable provider Comcast provide. Plus they always give you the run-around. You cannot get a direct answer. The cable box prompt Beyond slow. Talking to a representative slow so in general Comcast is slow. I will deal with it until I move but Comcast is beyond horrible.

My internet is extremely slow and very unreliable. WiFi signal drops away often and digital content is slow to load! I cannot even get a steady signal upstairs in my house. If two or more people are online at the same time, forget it!!! It is extremely frustrating! Installed a while ago, and my modem was placed where I have difficulty getting a signal upstairs in my bedroom. Not sure why the installation was done in a less than optimal location for my home. Calling Comcast is a nightmare. If you get to speak to anybody, they often do not know what they are doing. I had a customer service representative lie to me about what my monthly bill amount would be.

The customer service of Comcast is reliable and special. Their reps are always professional, knowledgeable and more than willing to help any way possible. They will go out of their way to provide solutions to your problem should one arise. You can always rely on their internet connection and speed. If there has been a outage of service, they will offer another service to make up for the down time. Also, if something is not right with the internet speed, Customer Service is able to work with you to improve it by suggesting different solutions. The techs always keep their appointment times for the installation and if there is a delay, you are notified of it. The installation was completed in a timely manner and before leaving, ask if I had any questions.

The Comcast installer came on time. He was neat, respectful, and worked quickly and efficiently. All parts that were needed for the job were available. Customer service representatives are always kind and courteous and ready to help. I have had no service interruptions and always reliable service. Speed is more than enough for my needs. I have had no issues with reduced speed or lagging so I have no complaints over the years of service.

We love the high quality of speed and it is lightning fast. My service is reliable and have had no issues with it at all. Also, we had no issues with installation. They came and hooked it up right after we ordered our internet. They were professional, polite and very quick getting the job done correctly. We have always had polite customer service reps and they have always gone out of their way to help us with anything we need. I would recommend them to anyone looking for a good service provider.

Comcast always corrects problems when they arise and always provides courteous customer service. Normally always arrive at the designated times. Installers were prompt and professional. Professionally attired and knowledge of all questions given to them. They even gave me information to prevent any future interruptions of my cable. Every time I called them they were so very cordial and patient with me no matter how many questions I had. If they could not assist me right then and there on the phone they quickly gave me an appointment to get the problem corrected. I am very happy with the speed of my Internet service and my downloads are much quicker when I get on my iPad. I also have no problems when I use my iPhone and when I use the Wi-Fi connection. I am very happy with it.

The installer was very knowledgeable and nice. He was able to have the Internet, and accessories, installed within forty-five minutes. Once finished, he gave me a 'how-to' on my new service. I can only think of one time I couldn't get my browser to connect to the Internet, and it was because a storm. Once the storm started to settle down, I was able to reboot my router, and it started right up. I was very happy with the speed of my Internet connection. I've had several different internet providers in the past, but this was the only service that actually was able to consistently provide me with the speed I was paying for.

When the installers showed up they were late. The guy was extremely rude and had a very foul mouth on him. I could not believe he would talk like he did in a customer's house. Also, every time I call them they always just have the same thing to say at all times, "Just restart the modem." This company really needs to figure it out. I am very dissatisfied with the customer service that I have received with this company and what reliability? Their internet is horrible. The wifi won't connect half the time to our phones and very laggy on my laptop, phones and smart tv. Also, it is extremely slow. Half the time it takes like 5 minutes to open a webpage and the tv will just cut off during an app.

I wasn't around for the installation but since it still works I know it was successful. The equipment has been reliable and I get high speed downloads. Very fast, it goes around 17 Mbps with the speed test. Much higher than the other options around here. I can download a 5 GB package within an 30 minutes. Also, the internet has only gone out once in 2 years. The customer service is quick. There aren't long waiting times, you call them and get a representative fast. If you need them to come out to fix something, they schedule you in after a few days of the call. They respond on site and get the job done.

It was very reliable and was very useful. I like how it had many channels to listen to and I like it felt like a new adventure each time I rode in my car. Installation was really good. The speed was fine. It ran really fast and it took me to the websites in seconds. I felt like it was a great experience. The customer service was just fine. I never had to call them because the service ran like it should had.

Internet never goes down and price is comparable to other services. It is high speed. We use several devices in my house. We have smart phones, computers and tablets that may be used at the same time. Installer was on time and courteous and professional. He completed installation quickly. He was neat and put on foot booties before entering my house. He made sure everything was working correctly before he left. Customer service was good. Any time I need to call they are very professional and nice. They answered my call quickly and answered my questions properly.

Comcast Internet Service is very reliable. Never had any issues! I would highly suggest this company to anyone who is looking! The installation went very smooth and easy. It did not take long at all and the technician was very knowledgeable. My customer service experience was the best. Anytime I ever had a problem I always received the most prompt customer service from the nicest reps. They always made sure the problem was solved in a timely manner and went above and beyond.

I enjoy my Comcast internet service a lot and absolutely love having it. It always works. I can always count on it to work for me. I have never had any problems with it going out during storm and bad weather. Furthermore, it always goes fast for me. I have never had any issues with it running slow. Another big problem that always happened with my old was it going out at least ten times a day. This wasn't, even once. The installation was very fast and easy. Most take all day but this was only about an hour before it was set up and ready to use. It didn't take all day or confuse me. I never worried when I have to call. I have only called twice but they were always so kind and helpful to me. I always get someone on the line fast and don't have to sit there and wait all day. I love that about them.

Comcast is very reliable and fast. It's 10mbs and the speeds stayed about the same all the time. It ran more than one thing in my house and that didn't slow it down. I hooked it up myself and it was very easy. Then called Comcast and they activated it and it was on. They sent everything I needed to hook it up with the ethernet cable, coax cable and the modem. It takes a while to get customer service. First automated about 7 different categories then your problem then ask you to go to website. It's faster than you wait for a real person. It takes about 5 to 15 mins then you're finally talking to a real person. Also, the connection went down about once a month but the price kept going up every month.

The connection speed is one of the main reasons to use this service provider. It is important to me to have all my systems working at an efficient speed to get my work done and Xfinity allows me to get tasks completed easily and swiftly. It is reliable and I especially can depend on it when it is storming outside or there is bad weather or cloud coverage in general. This is important to me because I have lived in different climate areas and weather is what always complicated any work I had to get done online or any leisure activity like watching a movie that I tried to accomplish.

Comcast Internet Service was for the most part very reliable. I have few to no complaints regarding reliability. Even during storms when an outage was to be expected it came through and pretty quick and clearly at that. The installation process was quick, easy and efficient. They were friendly and helpful. They explained thoroughly and came on time not leaving me to waste a day waiting and wondering when they would be over. Customer service was definitely worth five or even six stars easily. They are very friendly, knowledgeable, respectful, courteous and downright good helpful people who know their job. I am very happy with the speed of the internet. It is absolutely perfect for my and my family's needs. It doesn't freeze up and we can get our information and keep on going with our day.

I had to do the installation myself and was easy. They guided me through the whole thing on the phone and I liked the easy instructions that they gave me. The service had limits on GB of internet that I could use which was kind of a problem for me but overall everything else was good. The speed of this internet was kind of slow at the beginning but then I called and they fixed the problem for me. their customer service is great too. Every time I called with a question they were there to help and fast. I didn't have to wait long on hold. Compared to other customer service it was beyond great.

When I first called to have the internet hooked up the operator was very helpful, explained everything to me, the packages, speeds, about broadband, etc!!! Wonderful customer service. The installation was easy and fast! The tech came out and wasn't here long at all and we haven't had any problems with our net at all! I've not had any dropped signal, high speed is always fast. We have multiple computers, tablets, phones running at the same time on any given day but it's still high speed on all of the gadgets. Not like some of them that I have had. I definitely recommend this company.

The installation was a bit long and challenging but at the end of the day I give it a good rating. They could of made less steps and wires to install. But I love their customer support because you can contact with them via phone, text, internet or chat. I would make my customer service the same way. Comcast has the fastest speed I have ever seen and I don't think it will ever be passed and it's probably only going to get faster. I would love to see what they are doing. Also, the security is very secure and I'm not worried about being hacked. I would highly recommend it to a friend. I would start a ISP just like this one because it has everything I want in it.

You can have this internet service installed by a technician at initial setup of service, but it is a simple do it yourself setup, even for the not tech savvy consumers. I can always count on my internet working with great speeds even on older computers. We only had short outage during severe storms where there was also other issues with electric & such. Just like the reliability, no matter what computer I have ran or what software is on the computer, the speed has always been top notch. Also, no matter when you call or what the reason your call is you generally get a happy, cheerful customer service agent. There are always those few that just hate their job or life in general, but overall great customer service.

They came out and installed everything, it was very simple and easy on my end. All I had to do was wait for them to get it set up and then I was all set. They have amazing customer service! Comcast is very reliable and any time I have issues they are very quick to help me, even if it means sending someone out to help troubleshoot issues. They have good speed compared to other providers I've had. It doesn't lag, and I have no issues using multiple devices on the wifi. There's enough speed and bandwidth for everyone.

I am very happy with Comcast, I am just not happy with the cost. Plus we get prebilled for our service which is not right. If the cost was a little less it would help million of people but the company is all about the money not their customers. The installation was not as I expected, and they used the wire that had already been in this house for over twenty years. I did like the person that came out but they were not in a Comcast vehicle which is what I would expect not a outside contractor. Customer service are very friendly when I go in and need assistance. They really know their jobs and are a pleasure to deal with, it makes having my service through them a little more enjoyable. It's an easy in and out when I go to the place of business and when they activated my service it took them less than thirty minutes.

My internet always ran, I never experienced any sort of issue with my ISP! And when I'd call for help, they were all so very helpful and resolved all of my needs! Very much recommend their customer service line. All reps were so very friendly and answered all my concerns and I didn't have to wait very long to speak to a rep! All answers were well versed! During the installation, the gentleman who came out was very friendly. He explained each of the steps he was doing so I'd understand cause I'm not the most well-versed person with technology. My Internet speed is so incredibly fast. I read reviews online and was kinda skeptical at first but they won me over. And my internet is so much faster now than my old provider, highly recommended! Loved it very much!

Comcast is totally reliable. Sometimes there are some lagging but that is due to how many devices hooked to the Internet. For the most part I can't complain about the service and it is really the most bang for your buck dollar for dollar. The installation technicians were very professional and took out the time to explain how the systems worked. Services came as scheduled and on time. I contacted customer service one time when some things had to be explained due to the confusion on the statement. But it was cleared up right away with no hassle and it was a friendly direction on the online payments scheduling.

I never had to worry about it not connecting, unlike other items and services I've used. It was amazing and very reliable. Also, it was very easy to connect to and always fast speed. The people who came out came on time and were very polite and also successful with hooking it up. Anytime I needed to call for questions, the customer service reps were polite.