Xfinity Internet Reviews

I was threatened that if I continued to abuse my download privileges my internet access would be disconnected for one year. Not fully understanding the call, I used my caller ID to call back later that day and was told the same thing again by another person and was refused an answer to the question of how much I was allowed to download. I then called the local Comcast Office and was told nothing...they didn't know what I was talking about!

They added high speed to my bill for July, Kevin told me on 7/23 it was on in error, couldn't explain how and then said he would take care of the charge. I called when August bill came with the charge still on and a past due claiming a disconnection. Called on 8/21 spoke to Aliani and Cheddisingh whom both claim once again it's been adjusted and I wouldn't have a problem in the future. No one will give me written confirmation, they claim they have no email or fax, this is pathetic!

Recently Comcast merged with Road Runner in our area. I have had Road Runner for several years and didn't mind paying for decent service, but since the merger and rate increase I am looking for a different carrier.

Once again, the cable internet service was out for 4 hours. The outages occur about 2 days, or more, each and every week. There is no point in contacting them again as no one knows anything about outages. They won't even record your complaint unless you waste more time making an appt the following week. Every time I have done that, nothing is ever wrong with MY equipment.

When moving from Miami, I called and canceled my Comcast account. They told me my balance was zero and that I had to return their equipment. I was given an address quite some distance from my place but I took the time to take their equipment to that address. Their office had since moved from that location. I called Comcast and they gave me a second address also some distance away. Since it was their mistake and I was pressed for time with my move out of state, I told them to pick up the equipment themselves. They had trucks in my neighborhood weekly but instead of picking up their box they continued to bill me monthly.

I am a student at the University of Pittsburgh in an area of the city called South Oakland. I have been using Comcast for cable and internet services for about a year and a half at my current residence and for 1 year at my previous residence. I do not have access to the dedicated T1 and T3 high speed internet offered by the University of Pittsburgh. Ever since I signed on with Comcast Internet, I have noticed major increases and decreases in bandwidth. In the morning and afternoon when most students are in class, the internet operates as it should giving me ample down and up bandwidth and wonderful latency times (under 100 miliseconds). However, at peak times between 7 P.M. and 12:00 A.M. the up and down bandwidth speeds take a huge hit, and latency times jump to an average of 250-300 miliseconds (comparable to 56k dial up latency times). Understand that I have called Comcast tech support many times and have talked to a variety of techies about my problem. The first time I called Comcast, the techie was sure that my problem was due to my sharing bandwidth with my roommates through my router. So he has me disconnect from the router and reconnect my computer directly to the cable modem itself. He walked me through some other various procedures, techie instructs me to go drive to a certain location and pick up a new cable modem because there must be something wrong with mine. At this point the techie tells me that he is sorry about the slow speeds, but that they can only guarantee a particular speed, not for playing games, but for surfing the internet It's VERY VERY VERY frustrating to know that Comcast is charging me 60 some odd dollars a month for such awful service.

I’ve been using Comcast high speed Internet and I have to say I’m very disappointed. It’s been extremely unreliable. Some days it's out for 8+ hours, or extremely slow. Tons of random disconnects, overall very poor.

When my broadband service went down in January, I was told that someone would be out to see why. No one showed up, and after a few days, the service came back on. No explanation from Comcast. Recently, it went down again. When I called Comcast, they kept me on the phone for almost an hour and told me that they could not find me in the system. I called billing, and they had us listed, but for some reason, customer service did not.

Ever since the transition from Adelphia to Comcast my television and internet service has been extremely poor. There is no reason for the MASSIVE delays and lag times trying to access the internet as well as the random upstream signal issues. I have had numerous techs to my house and have been told by supervisors that I would be credited in full for my service which I have only been compensated 1 month for over 2 months of very poor and unreliable service.

Since September of 2006, I’ve been using Comcast high speed Internet and I have to say I’m very disappointed. It’s been extremely unreliable. Some days it's out for 8+ hours, or extremely slow. Tons of random disconnects, overall very poor.

Comcast came into Colorado Springs and took over Adelphia. My bill was paid in full in December and the first bill I received from Comcast in January was past due. I also noticed they had raised my internet from $47.00 to $62.00.

Approximately, September 1, 2006, I cancelled my telephone and internet service with Comcast due to consistent technical difficulties. Also, I downgraded my cable service with them to basic cable. However, I have been trying to get them to credit back my account for services they are charging me for that I do not have. They have collected their equipment ever since October 2006. They are currently charging me for internet service that I do not have with them. They have charged me for standard cable and refuse to credit me back to September and also insist on charging me to have their technicians come out to change the filters to downgrade the cable service. It is not fair that a consumer should have to pay for an error made on Comcast's behalf. They are forcing me to pay for their lack of communication and failure to update their records.

My high speed internet works only intermittently. I've registered a complain more than 2 months back. I've had 6 different technician come and all of them referred it to a networking comcast tech. Till date none of them showed up or fixed the issue. I also had 4 different appointments, but th etech's never showed up either making me wait and wonder. I still don't know when it will be fixed.

Recently, my wife discovered that Comcast had been overcharging us for high-speed Internet for the past year. After 5 calls and more than an hour spent on the phone, including one call with a very rude representative to my wife, we resolved the issue: Comcast has credited our account for nearly $400. Two days later, our service was disconnected. I spent a half-hour trying to resolve this issue. Later in the evening, a Comcast rep called me to sell me digital phone service to add to our package. The lack of customer service and lack of apology is incredibly disturbing as someone who works in public relations. I am seriously considering switching services.

I have only had Comcast for ~ 3 months and am currently experiencing my second major problem. First my internet service was out for 11 days and Comcast kept sending out a technician that was not qualified to repair the job even though they were repeatedly told by myself and their own service technician that they needed a higher up tech to come out. I still have not received my credit for the 11 days my service was out and probably never will though I call every two weeks.

The turned off our cable, saying that the account is in abuse status. They wouldn't give a reason or send out a technician. They give us a number to a voice mailbox which is full and we can't do anything to get our service on. The cable is on the floor in accross the front door and people are tripping on it.

Comcast was contacted about installong a cable modem for acess to the internet. Installer spent more time on his cell phone yelling at his girlfriend then he did with the install. Surprisingly(?), the modem refused to work, so he uninstalled all my Anti-virus and Firewall programs. Unfortunately, I had to work so my mother, who knows nothing about computers, was left to deal with this fool. I came home to a mess, the hard-drive was totally corrupted and full of viruses and spy-ware.

I subscribed to Comcast's internet service. For the longest time I received nothing but spam. So I set up spam filters against **, Mortgages, etc. Then all of a sudden I was no longer receiving emails from family and friends. I allowed my daughter to use one of my mailboxes so that she could receive job alerts or email responses for applications for employment. Again, all spams but no job alerts. I contacted the so-called tech support and I got the run around several times. The excuse I got from Comcast is that there are filters that is preventing the emails. My question is this, why would a ** filter prevent emails from Monster.com? I asked this question and I was told that even though that there is a filter for **, this filter can delete all emails. So I deleted the filters from my account and my daughter's account. Still no emails, but an occasional spam.

Comcast advertises 35% faster speeds than DSL. This is not true. We have had Comcast service less than a week and it is horrible. It doesn't work at times with serious delay, slower than dial up. Their customer service is not tech support. They have no answers outside of reboot and/or we will send a technician out. Comcast Technician came out the next day to check and found nothing wrong. Their Internet service is horrible and they should quit telling lies about being faster.

Comcast ISP continues to deliver mail to my account which is addressed to other people, not addressed to me. Every day 4-6 appear addressed to someone else. Please stop it, I do not want to read other peoples mail.

Comcast continues to deliver E mails addressed to other people at my account. This is not a case of adress names being close or the same up to the 5th letter. Mail continues to pour in addressed to other people after every attempt possible to get it to stop. Comcast simply does not provide a way to be contacted.

On JAN/08/2006 i decided to change my Bellsouth DSL service for a Comcast "high speed internet" (yeah, right). So I puchased a Modem, and call costumer service to initiate my service... so far so good. Well they couldn't see my modem so they have to send someone over to see what is the probem. 1st guy found out that the signal is not strong enough, but did not have the key to get in downstairs. 2nd guy was told that no one would be home before 3:00pm, so he came by at 2:15pm... very smart.

I pay over $50 per month for broadband calbe (internet). I have the spam filters provided by comcast. I have complained many times about the unbelievable amount I receive on a daily basis. They say "we'll look in to it". This is comcast based spam. Reporting it does NO good at all.

I have previously asked COMCAST to stop SPAM messages. My filters are on as they instructed. I have asked you to filter them on their end. I have reported them over and over and again and again. They keep coming with little hope it will stop. I had to finally crack down. I decided to bill COMCAST $2.00 for each SPAM infraction. My email is not free. I pay COMCAST a bill every month. I expect better service. The total of credit demanded of COMCAST is now $808.00 for over 400 unwanted and unfiltered messages since November 9th when I decided to start billing COMCAST.

Comcast increased their monthly price for internet access from $42 to $57. that's a 36% increase in price! And there is definitely no enhancement in the speed of internet access nor the quality of service.

I had Adelphia high-speed Internet in Southern CA for 5 years and never had a problem. I just moved to PA and Comcast is the only company with high-speed. Comcast is a terrible company to deal with for service problems! First, it took one month to get the service connected because of a Comcast records problem. Now, I have intermittent service (on 10 minutes and off for 5) and Comcast cannot find the problem. The tech told me today that there are 6 or 7 others in this neighborhood experiencing the same problem!

I scheduled a day off work to be home for the installation. Although my scheduled time was 3pm - 5pm, I was told that if the technican finished early on another job he may call to complete my job order prior to the scheduled time. While the technician was still at my home, I called Cox Communication to complain of the problem. They were also amazed at the fact the ceiling had a limitation for installation from the PRM Company. How many other future potential clients of Cox Communication are disatisfied with this type of service?

Damage Resulting: A terrible-looking orange wire running across my property, that I am concerened my children or other neighbor children are playing with.

For well over 3 years, my family and I enjoyed the benefits of having a home network system between just 2 computers, sitting side by side. File sharing across the network is one way we used our network. In our family, also, we enjoyed playing games with each other across the network. This, after all, seemed to be a safe way to allow our kids to enjoy the world of multiplayer gaming, but without the concerns of them interacting with strangers out on the web in gaming chat rooms.

Comcast has been a constant problem since it took over our cable, telephone and internet services over 1 year ago from AT&T.; There has been intermittent service eruptions, poor picture quality and billing for services that we do not use and have not ordered. One issue I have is that Comcast is trying to force us to order its family networking service because we have a laptop in addition to our work station. I am so tired of this.

The advice from technicians has been everthing from removing ribbon cables, disabling ALL firewalls, virus scans, etc. (by the way I have a brand new computer with plenty of memory) to the suggestion that my new computer doesn't have enough memory! Dell 8200 series. I have received a host of generic emails, waited for hours on the telephone only to constantly receive a patronizing "ping" report and NO real help. I simply do not get what I pay for.

I then received flyers from them for free connection in servicable areas. Sorry but that doesen't apply to you is the answer I got to those. I even offered to have the cable ran by a subcontracter they were still going to charge me $2800.00 just to turn on the service if I did that.I even called the corporate office who said I am a servicable area and I had the flyer for free conection but that still does not apply to me. I have been fighting with this company for almost a year now. The flyers that I received came in my name to my address.

I am an internet subscriber of Comcast. Recently their IP Network Abuse department has begun sending out AUP Violation letters, specifically targeting excessive bandwidth usage. Unfortunately, neither the letter, the AUP, the Comcast websites, nor any printed Comcast materials specify what those bandwidth usage limitations are. Essentially, what they are doing is drawing an invisible line, then threatening to disconnect anyone who crosses it. There is no way for a user to know what threshold was broken or how much they need to back off their usage to be within the limitations.

I have been without internet service since Friday the 21st, not to mention huge packet loss, connectivity issues and numerous disconnects for hours throughout the past 3 months. If this was a free service I really wouldn't care, but since I am paying a monthly fee for service I expect a little more then 1) reboot your modem, it is on your end or 2) We are down, you should be working in a few hours. This is totally unacceptable. I would like to know what occurred and what is being done to rectify the problem. I know I am not the only one affected by Comcast's nonsense and I feel there are major issues which need to be investigated.

The cable internet service we have through Comcast is absolutely unreliable. We live in an upper-end neighbourhood that has 1000+/- homes, and the cable service is on/off on a weekly basis. I can't wait until cable internet service has multiple providers (like the phone companies), and we have freedom of choice.My wife works from home. Due to cable reliability issues, she now finds it necessary to travel into the office to perform her job. All this for $50/mth + tax. What a Deal!

That worked for 2 days, then the internet connection went out again. I called them back and they sent a tech out the next day. He took some measurements of signal strength and decided that the signal is too weak. Recommended another service date to install a signal booster. They scheduled an appointment 2 days later between 1-4 pm. I called back 2 times during that period to check on their progress. Each time I was reassured that they were coming as scheduled. Then at 4:45 I got a call from the tech saying that they are running on time and should be there between 5-8pm. They couldn't explain why I was told otherwise. To make it worse, they said they'd fix the cable signal strength (nothing is wrong with the cable signal strength), but would not boost the internet signal.

Comcast has been overbilling me for a year on cable modem service since Aug, 2001. Made so many phone calls but they never correct it. The last phone call in Aug 2002 is the first time in a year they asked for proof that I returned the equipments. I spent lots of time and finally found the receipt and faxed back. (Dated 8/25/2001 as the date of returning the equipment) It is Nov 1st and still NO ANSWER!! Why a company this big keep robbing me for a little $50 monthly cable modem service fee for a year.

I ordered cable Internet service from Comcast on May 2nd. I knew I would be one of the first people in my market to get the service because it had not been available previously. I was sent a self installation kit as I requested, but then received a call saying that Self installation was not supported in Detroit, and I'd need an appointment to have an installer come out.

I ordered cable internet service from Comcast Cable in December. We received our self installation kit, but were never able to get it set up properly. After several attempts at installing it, we basically gave up, no longer interested in the service. Admittedly, we were lax about having the service officially shut off. But since we never actually received service, we didn't think that we would be charged for the service.