Xfinity Internet Reviews

Comcast internet is fast and always up to speed. When it stormed unless power was off, it was always working. It keeps up with all my kids' electronics. We never lose service unless there's work being done in area or power is out. Me and the kids both enjoy the wifi. Installation was quick and easy. They were in and out and they came at the time they said they would. They were very polite. I would recommend them to others. But customer service at times is hard to reach, especially when it comes to being transferred. You can sometimes be on hold for a while but once you get someone, they are polite and helpful.

I have had 3 other Internet Service Providers and Comcast is far and away fastest of them all. It can also handle up to 5 devices at the same time with no noticeable "drag". I have been on Xfinity for 2 years, and I have lost service for about four (4) hours ONE in that time!!! If that is not reliable, I don't know what is. Great service. Also, the installer was very professional, and, knowledgeable, and completed my installation in a timely manner. He was personable, and "went the extra mile" to provide an excellent experience. However, customer service is probably the Achilles Heel of the operation, and, I say that only because some reps are extremely knowledgeable while others seem untrained. Conceivably you to speak to 4 reps and get 4 DIFFERENT answers.

Comcast's prices are very reasonable, however, their service is only average. Sometimes when the weather is bad it cuts out for no reason and Comcast is notorious for having bad customer service, which means you won't be getting cable or internet back very soon if it goes out. It is impossible to get someone on the phone and even when you do, they almost always have to send you to some kind of supervisor if the problem is anything more than "Turn it off and turn it back on again." I got Comcast through my apartment lease so the installation process was extremely simple. I simply had to pick the box up from Comcast and then the instructions from there were really straightforward, "Plug this in here and that there" sort of thing. I have never had an issue with the speed of Comcast that didn't get resolved very quickly on its own or was possibly a problem on my end with a computer struggling with the wifi for some reason or another.

The man who came and installed our internet was very respectful and helpful in explaining things he felt I needing to know about Xfinity. He came a little later than the scheduled time but it didn't take too long. The internet usually works, but runs very slowly at times and also cuts out often. Another thing is that it depends how many people are using it and how far away you are from the router. Also the router occasionally turns off and we have to reset on our own. We have called customer service about trying to get a new router because of all the connected issues, but have yet to receive one. A new router would help resolve the issues instead of being a temporary fix.

Comcast charge you to ship you their products that you have to use and installers are late for appointments and sometimes want you to pay even more for worthless services you can easily do yourself. Internet service-wise, I'm always connected but sometimes service can be slow during the daytime especially during the peak rush hours. Then it can be greatly and noticeably slower. Its also a love hate relationship with the speed. Sometimes it peaks, sometimes it drags but it rarely is ever what it is advertised as or even at the speed of the price point you probably are paying for no good reason.

When we moved into this house Comcast was here within the time frame they said, though I feel the time frame is too big. The person that did the installation was polite, considerate and very professional. So far our customer service experiences have been really good. They have been able to answer our questions and fix the problem within a reasonable amount of time. Reliability of the service is also good. We very rarely lose service and if we do it's back within a couple hours. The customer service with an outage is quite good and if there is another problem then they will come fix it with little to no problems. Personally I think the speed is good but my husband says it's slow. Since he knows more about computers than I do I will believe him. Though for my personal needs it's fine.

Comcast works pretty good even with bad weather. Everything runs smoothly. I'm happy with my service and the price I am paying. The installation was fairly quick and simple. The guys were very friendly and nice. They made sure all the wires were secure and safe and everything was working. Customer service is also good to an extent. I've had some issues with them over the phone. Some people were nice and helpful and others were a bit rude and inattentive. The internet speed is pretty good and I am happy with it.

The installation of my Comcast took no time. There is just one box and one cord and I'm able to connect to the Internet anywhere in the house. It's reliable. My high speed Internet is always just that. I never have a loading issue or a connection problem. It turns on fast and I'm able to download at a good speed. One time I couldn't connect to the Internet on my phone but thankfully to my high speed I connected to my Internet service and it picked it up on my phone and I was able to use my phone right away. If there is ever a problem or if I can't pay on time, Comcast is very understandable and patient with me. I never had a problem getting any type of issue resolved.

Initial installation was quick and uneventful. When Comcast is looking for new customers they bend over backwards to sign you up. Once they reel you in and you experience any problems, it's like looking for a needle in a haystack. I pay for the premium speed called "Blast". It is extremely slow and more often than not you can't connect to the internet. I call and all I'm told is that we just sent a "signal" to your modem. I call and it takes an eternity to reach a human being. Then I am told a number of different things that I need to do to fix the issue and that takes up a lot of time. Eventually a repair person will come to my house. Pure and utter incompetence and stupidity. Call for service and you explain the situation and after the "Call Center" tells the customer how to fix the problem, invariably a repair person is sent to your home.

I set everything up myself and it worked properly. I was sent my needed tools through the mail with easy to use instructions. I did then call to set up a new tablet and get my email working through their service. I was guided step by step. It was very easy. Comcast customer service is excellent. I do not wait on hold and the representatives are knowledgeable and helpful whether it is a technical issue or a speed issue. If we can not resolve a service person will be set up to come to my home and take care of the problem. My internet gets slow but they always do what it takes to fix the issue. Always adding new upgrades to make my internet faster and better. I recently upgraded to the highest speed available. My computer is running slower. I haven't had a chance to contact Comcast but I am sure they will take care of it.

The installation was very quick and easy to set up. The instructions given were very clear and helpful, and the customer service team was quite friendly and efficient. I was able to get connected very quickly. The Xfinity team always helped me with whatever issues I happened to be having, and provided service with a personal touch. I felt that they were very accommodating, as well as knowledgeable, and helped resolve the problems in a speedy manner. Xfinity was usually quite reliable and fast for me. When a problem did arise, customer service was able to fix it quickly. I was happy with my purchase and it helped me stay connected at all times. The speed was great. I was always able to maintain a fast connection and stream movies and TV shows with no buffering issues. I was very happy with my ability to maintain a quick and efficient connection at home.

They were on time, got done fast. Were very polite and courteous, and cleaned up all the mess. When I had to call for help, they had a worker in the area and he came right over and fixed the problem. Internet speed is great most of the times but the internet is always going to have a slow time. Also, they have done all they could to make my internet as fast as possible. Customer service is top rated. Made me feel like family. They also offer great deals. They go above and beyond to keep customers happy. I would recommend them to all my friends.

It did not take that long to install and the technician was very polite. He always answered all of my questions and was a very nice and helpful person. Service was reliable most of the time. But there were times it would just cut off. I'd say that only happened maybe 4% of the time. Otherwise it was fine. The speed isn't as fast as I would like for it to be. But I guess it's fast enough to get things done. I just wish they could make it a little bit more faster. Then every time I needed to talk to customer service they were very helpful and they answer all your questions and make sure you are satisfied.

Comcast internet service is fun, easy and affordable. The reliability of the company is pretty good. So far there hasn't been a big issue with their service and its reliability. The company itself is a good company that offers good balance between its products and their prices vary, and they work with their customers to ensure a great service. The speed is okay. But considering where I stay I don't expect much. But it is fast to where I need to get work done around the house or whenever I want to watch new movies or a major sports event.

We've been having problems with the wifi for over a year. We have called numerous times. They have us get our computer out and sit on the phone and test it. It shows the connection is weak yet no one has come out to fix it. We also have not received any compensation for barely having wifi connection. I don't even bother to go on my computer because I spend so much time waiting for pages to load. I use my cell phone if I want to look anything up on the internet. I feel their prices for what they offer, are outrageously over priced. It's hard to be satisfied when you've barely had wifi for over a year that you pay and arm and a leg for. But the installers that came to set up the internet were very friendly and efficient. They were in and out, which we loved. No one wants a stranger in their house all day.

Comcast is reliable, however there are periods where the service cuts out, or slows down. Most of the time I have no problems with the service. It was painless and easy to have installed. It was done well and I have had very few problems since I began the service. All issues I have had with this internet service provider have been dealt with in an efficient and professional manner. It is priced fairly well also.The highest speed available is pricey but worth it. However the next fastest speed is quite a drop. I would like to see a speed available that falls between the two options. Other than that, I have been happy to be a subscriber and I would recommend it to someone else.

The installation was very easy and it was done by the technicians of Comcast. It uses cables and not dish required which in the past was very hard to deal with. Underground cables outside are lot more reliable. Customer service is always good. Any time that I did have question about cable going out or needing assistance with my bill, I had fast and courteous service from the trained professionals. Cable is always reliable. I was able to get HD channels and everything else I need for my family. My internet and wifi are very fast and reliable. No waiting game or internet getting cut off or interruptions which is very important since I use internet for work and my kids use it for school.

The installation was done very well. The customer service is fast and easy to do. Also, I'm very satisfied with the speed and it works very well. No problems. There's nothing that I didn't like about it and I wouldn't want it any other way, that's for sure. I would suggest it to all my family and friends because of the service and because it does work.

I'm satisfied with speed for the most part. I stream a lot of my favorite shows and YouTube videos as well as Facebook Live. Sometimes on Facebook it's a little slower but it was not the Internet service it was Facebook. Installation was really easy. The company sent me a box and I had it all put together in 10 minutes myself and I was enjoying my cable and internet service. However, I had long waits on the phone to get a hold of people at Xfinity. I had an experience with a rude representative, this was in the Dearborn office. But once that was taken care of the service after that was pretty good and the internet is as reliable.

I haven't had any real problems with getting service installed. The installers are usually on time, and don't take all day to get it done. Our internet service works most of the time and when it does go down, it's usually down for some time, but at least it`s not too often. It rarely goes out for an extended amount of time. The speed is okay too and you get what you pay for. If you purchase 10 MBS speed, that's what you get, if you purchase higher speeds, you get faster speed. Also, when I did have to contact customer service, they usually can provide me with an answer to my problem, or tell me what is wrong, and when they hope to get it fixed.

We had a problem with the wiring inside when we first got Comcast Internet Service and they came back and fixed it right away with no extra charge for me. Also anytime I called for an issue which was very few times they were very helpful and I didn't have to stay in hold an annoying amount of time. All in all this was a good provider for service. They 2 men that came were very polite and wore booties over their shoes with me not even having to ask them. Also they cleaned up well once they were done and that's a plus with me! Customer service was good. They knew what they were doing and we're very helpful unlike a lot of customer service I have experienced with other companies. We live in an area where we can't get a lot of different providers so the speed was pretty good and we didn't have a lot of issues with it. So I would recommend it.

I would recommend this service to anyone who wants internet service. Xfinity is really good to use for anyone who wants it and it's awesome. Also, it's easy and fast to install and it's very simple... it takes about 10 minutes and anyone should be able to do it. The customer service was very good. I'm very happy with my internet service because it's easy and fast to use. My favorite is the speed and it takes about 10 minutes and someone is always helping you out with it.

The provider I use Infinity/Comcast has been around for years and stays in business for giving me what I have asked for with my services, whether the service just be internet, or cable and internet. They have good coverage and signal. The installation took little time and soon I was on the internet able to stream my Netflix and have access to my friends and family online. They said they would be here and they were here. The few times I had service troubles the customer service person that helped me knew what department I needed to talk to get my services up and running fast. It has the speed I would come to expect from the company as a whole. They have been providing services for over thirty years. When they said "fast service" they delivered on their word/reputation.

The internet installation went smoothly although it took a bit longer than I would have thought. The serviceman was very friendly too however I would have rather scheduled an installation time rather than been given a window. So far, we have only lost connection 2 or 3 times in 2 years and it was an easy fix. Every once in a while internet will be a tad slow however it usually only lasts a minute or two. I also haven't never had any problems with speed and I don't usually have to wait for anything to load. The two or three times I have had to chat with customer service have been fairly easy. I was able to talk to an actual person and they were able to answer my questions quickly and efficiently.

It has been years since Comcast installed our system, but they did a good job. They came when they said they would be here and were efficient. The speed of internet is very reliable and quick. The internet rarely goes out, however when it does it tends to be for a few hours and when you call them, they overestimate the time that it will take to get it fixed. I find their customer service to be horrendous. Once when I called to let them know the internet was out in my area, since Comcast has a monopoly, they gave me all sorts of tasks to do on my part rather than saying it could possibly be their fault, I finally hung up on them and called a neighbor who said their internet was out also and called back.

Installation took several weeks due to inadequate customer service. We were double charged for a router because Comcast both had us pick one up and then sent us one. We were told different installation dates. On the plus side, the installing technician was incredibly nice and accommodating. It's difficult to get a hold of someone who can help you, and it seems like when I have an issue that takes more than one call to resolve, my information isn't saved between calls. Reps seem to not be very knowledgeable, and also seem to be salespeople. Internet frequently goes out, is slow in my home, usually at night, when I pay for the fastest package. Only redeeming factor is that there are almost never lengthy outages. I work evenings, so this is the time I'm online so it can be frustrating. Nothing too terrible though.

My speed is excellent for the money I pay for it. Fantastic speeds and WiFi is great too. No tangled wires either. With my job that requires me to have Internet connection at all times this is by far one of the best I've ever had. It hasn't gone out on me since I've had it. Installation was a breezy and friendly service was met to my expectations. The people who came here were respectful and knew exactly what they were doing. I'd rank them at number one and they thoroughly deserve the credit they earned for their excellent service. No one normally does a good job when installing my internet.

I do not opt for the fastest bundle possible, but I usually run my wifi and internet on multiple devices at once (streaming music, streaming Netflix, going online on a computer or tablet, using wifi on my smartphone) and never run into slowness. Also, I have only called less than a handful of times in the past few years and they have always solved my problems. I never have any problems with their customer service. In addition, I feel like the installation was quick and relatively on-time.

The service installation was quick, friendly, timely & knowledgeable. But that was the ONLY time that the company was timely. And Comcast charges FAR too much for their services. The only thing consistent about Comcast's internet service was its lack of reliability. If there was a service outage, they couldn't provide you with an estimated restoration time, like they say they will. Or, if you needed a tech to come to your house, it was rarely within the stated timeframe. Also, out of ALL the Customer Service experiences I had with Comcast, NOT ONE was handled in a satisfactory or timely manner! Comcast is good at the old "Bait & Switch" too.

Never had any problems. It always worked. That is reliable to me if I never had any problems. The service is fast, safe and secure. I would recommend this to all my friends and family. The installation is very easy. They turn it on, you set up the receiver, and connect your devices. Always make sure to create a password to keep yourself safer.

Comcast has off periods with slow speed downloads because rain & cold weather does affect service. The speed's usually good between the hours of 11 pm to 2 am then they have issues the rest of the time in my area with loss or no network available, no connections and 'try later' messages. The contract lock down even with service & technical disputes, fees not explained at sign up of service. They also did an incomplete installation. A week before service was installed with continued technical & equipment issues, they have additional charges even though it was technician's fault & faulty equipment. We're 3 months into service & still having problems w/ service & billing. Customer service is pleasant & professional. Some very helpful, some not so much. Many have tried yet we are still paying for a service. So we are locked in or mess up your credit.

The internet speed was inconsistent and did not get good coverage within the house. The signal would go out at times requiring a reboot to get it back up. At times the speed was very fast and at other times it would move extremely slow. This was one major area of frustration. The installer was professional and required little assistance. The unit was small enough that it did not take up too much space and could be placed easily in our entertainment unit. Also, the customer service people were inconsistent in their abilities to assist and in their professionalism. On one occasion we had to call three different times to get in touch with someone who could resolve the issue.

Internet service and reliability has been excellent. Been a customer for over ten years with very limited, short outages. It's much more reliable than DSL. I performed my own installation (purchased cable modem and wireless router), however, when service degraded a bit, Comcast sent a technician who quickly identified the issue and installed a signal booster which greatly improved reliability and performance. Comcast has not been known for its customer service, but it is improving over time. Their new campaign focusing on customer service is a good one. I have the Performance Pro tier of service with simultaneous usage across multiple family members. Both upload and download speeds are excellent.

The service we received for installation was prompt and courteous. The technician was remarkably cheery and got the job done in roughly 30 minutes. We have remarkably fast internet considering all of the service interruptions. We have had periods of slow internet, but that's usually during peak hours. We have frequent interruptions in service due to outages or faulty equipment and we are always told that we will receive reimbursement for those periods, but have yet to receive said reimbursements. Also, Xfinity outsources its jobs typically to India and other Middle Eastern countries and there have been occasions when it is difficult to understand the customer service Representatives, but mostly they are just very courteous and kind and always willing to help.

I was satisfied with the installation. The technician was very professional, easy to understand, and explained the whole process to me, and how long it would take. My internet service's reliability was ok and I didn't have to worry about losing my connection. I was happy with the service speed and very dependable service. They offer different service speed packages if you need more speed. I just don't like the prices. Still, I think the customer service was good because the technicians know what is going on and the operators are knowledgeable as well. I don't have any problems when I ask questions about my service.

I didn't use the provided installation, it was much easier to do it ourselves. We just had to pick up the DVR and the process was easy. But customer service takes forever to contact. Horrible. Overcharged for significant period of time, charged us to rent a modem that WE OWNED and double charged for HBO. Generally reliable service and good enough speed. Not as fast as advertised but better than other options in the area. Love being able to watch TV everywhere.

The installation was very simple. I had the boxes delivered to my house. You can have someone install them for you if you want but doing it yourself is easier. My internet is very fast, incredible. It's great. I can download something and it doesn't take that long. I love it!!! Sometimes it's slow though and there's problems with it but other than that it's perfect and amazing. I would recommend this to anyone who wants fast, affordable internet. However, the few times I contacted customer service they were very rude and hung up on me multiple times. It took forever to get through to someone and when I did they hung up.

Comcast's installation was quick and easy, and the technician came out quickly. This was a seamless transition from my prior service. This is a good service with few outages, the speed is fast, and great for streaming and downloading. I could not be happier with the speed, it serves all my needs for internet surfing and downloading. Also, the price is reasonable, and customer service is always helpful. The customer service department is easy to access, they are friendly and resolve issues quickly. I have had only good experiences with customer service. I would recommend this service.

It took the Comcast service technicians a very short time to hook everything up. The setup appointment was scheduled at my convenience. We were given a three hour window to choose the time we wanted them to come and set us up and they were here on time. Then, I have never had any problems with the reliability. The service was never offline due to technical difficulties. I know with some service providers if there's bad weather your service will be interrupted. I never had to worry about anything like that with Comcast. Also, the connection speed was unbelievable and I had no problems surfing the internet. Everything on the internet loaded fast and I didn't have to wait forever for pages to download like you have to with some companies.

My provider installed the internet service for my girlfriend as at the time, I was at work. But when I came home she knew how to install it. Comcast internet service is very reliable, I never got bumped and it was always fast, no matter what... We had a bad snowstorm one day and it seemed like it worked even better, always up for the challenge. I also never have to wait, I have had 5 windows opened at once and it didn't matter. When I download stuff it's done in record fashion. So far, I had to contact their customer service twice and was never on hold more than 2-3 minutes and always received a follow-up call to see if I was happy with service.

The installers did a very good job but had to drill a lot of holes in my house to accommodate for all my TVs and phone and internet. The tech was very good otherwise. I have had no problems with the internet service too even in bad weather or storms in the past year or so, that goes for my cable and home phone also. My internet speed is fast and has a very good connection. Also, anytime I have a issue with my service when I call or go online their customer service take care of the problem very quickly. I would highly recommend Comcast to everyone who needs a faster internet connection.

The technician was late for the installation. Then he knocked on my screen door very lightly and left without even trying. I was only a few feet away. I don't even know if he really knocked cause I am pretty sure I would have heard it. The speed of the internet worked very well. It was fast and accurate but hard to afford on a budget. Even though I never had any issues with the service itself, every month the price went up. They were not willing to work with us and there always seemed to be some hidden charges. They would rather shut your service off than to work with you. The operator was not very polite even though I have never been late on my bill before.

Shortly after signing up for the service, a technician arrived. He was on time and seemed well prepared with all of the necessary equipment for the job. Within 20 minutes, our service was active and since then, we have never had any major problems. The internet service is very stable and If needed, A technician is usually only a phone call away. Their customer service is also very helpful. Calls are answered with very little waiting time and an agent is always eager to be of assistance. Everyone I have spoken with were Very friendly and eager to help. Also, their customer service agents all seem to be well trained and up to date with regards to the company's policy and procedures. They are very motivated and in most cases resolve any questions and concerns within the first 10-15 minutes. I would certainly recommend this company based upon this fact.

The speed is spotty at times, but overall dependable. We play games online and it is fast enough to be able to play competitively. It is fast enough for us, for now. I get frustrated with the signal sometimes. It can be buggy, but they usually fix it in a fair amount of time. I also have to watch my bill because I see mysterious charges that usually result in me having to make a phone call or actually go into the store.

I was a Comcast customer for 40 years. The equipment was installed and remained at the same address in Hollywood, Florida. The billing address is in Brooklyn, New York and that has remained the same. My family and I are “snowbirds”. Recently I had to extend my “seasonal hold” to include the full 9 months allowed because of surgery. Apparently, it was not extended. But I had no way of know this because Comcast began sending bills to Hollywood, Fla. I could have questioned the incorrect charges had I received an invoice. Because of the Comcast mistake, eventually all services were disconnected, even those provided and paid for through my association. Comcast sent my account out to collection and included penalties for not returning the equipment on an account I never knew was cancelled.

If you are technology smart, Comcast can send you the equipment to set it up, and there is no charge to you. A tech can also come and install it for a fee. They won't leave, until the service is all the way working. The internet service is also resistant against most type of weather. There are also multiple ways to watch your favorite shows including, recording the episode and watch later. Also you can watch video on demand, just set the show to automatically turn on. There is usually great internet service. And even another way to access your internet.

The installation was very easy, it was very self-explanatory. However, I don't like the service as they don't work half the time. Customer service is awful. Nobody can speak English and when you ask for help they say that they're going to help you and then they never do. So I'm not a fan of the customer service at all. When it works the speed is fine, but most of the time there is no speed when it comes to using the internet here. It sucks really bad. I will not be using the company we have if there was another company to get internet from.

Comcast internet service was good when we had it. I installed it in our place by myself and activating it was very easy to do my mom could do it. They sent the easy-to-follow instructions. I try fixing issues on my own before calling Customer Service but when I did I found them very nice and able to fix the issue. We did have issue with the wireless not getting to all of the rooms in my 3 bedroom apartment so most of the time my daughter didn't have internet in her room. Prices were too high, too. I don't like how they charge now for even more than they should per usage. However, I don't remember having too many issues with their service.

Comcast came when they said they were going to. I didn't have to wait around all day. The installation person was very nice and helpful. He answered all my questions. There were very few issues. I've only had to contact customer service a few times but when I did, the reps were always courteous and knowledgeable. My issue was always resolved with one call. I've used a few different providers and this speed is just about above average compared to others. I was pleased with the performance.

Installation was pretty simple. It actually guide you through it all and it's very convenient. All motion not too much difficulty. Dealing with the speed is awesome. Not once did it skip or frozed. You can't lose. I actually recommend. You can rely on Comcast because its Internet speed is very sufficient. It also have linking channels that most Internet providers don't include. Sometimes when trying to get service, it may take the voice recording promo a couple of minutes to come on... Nonetheless, it's not every time.

It did not take them more than a half of an hour to do the installation. They were fast, accurate, and professional, so it was a good experience. The internet connects easily and seems to help me go from website to website quickly, even or my tablet or smartphone so I very rarely have to wait. Although Comcast is an adequate company, but they need to improve their customer service. The hold time is too long when you call into the call center, and the operators are hard to understand, often do not know what they are talking about, and have no knowledge of the product.

Few interruptions, service restored quickly when it does go out. Very quick service, much quicker than a lot of other companies we've used in the past. Don't have to worry that it's going lag even with multiple devices. It holds up pretty well. Overall, satisfied although I pretty much installed it myself. Had a little trouble but serviceman was able to correct it fairly quickly.

They did not come on time but when they did come it was a pretty quick installation so that was a plus but still annoying. They never answer the phone or whenever I have a issue they take forever to get back to me for some reason and calling and speaking to a computer every single time is really annoying. When I do get a live real person it's much easier and better and they are normally super nice. Also, the internet speed for the most part is good unless there are a bunch of devices connection. I normally have to reset it which is very very very annoying but I deal with it cause they are the cheapest.

As with any provider when service goes out it is an irritant. I play a game on my iPhone that requires a fast connection. I have seen dozens of times when my opponent loses because the connection isn't working. It has never happened to me. Then when service goes out sometimes the people that answer have little training in what to do. All they know to do is send a reboot signal. However this is not unique to my provider. Still, the CS people that answer are pleasant. They do sometimes seem slow in recognizing an outage but I suspect that is more of a consumer problem (people not reporting a problem). At any rate, the person that did an update about 6 months ago was efficient and knowledgeable. When he found out we didn't use our landline, he hooked it up to our printer so we can send and receive faxes.

I have had my services with them for a long time now. The installation guy was friendly and on time. Also it was very fast and put together and was well organized in my house. They are really good. Always helpful and very fast reliable service. The customer service has always been great in my opinion. Every time I call they do not hesitate to help me. They are very, very nice about everything as well. The speed is great although sometimes it lags but we wonder if it's because we have so many devices going at one time. We have considered switching to a better plan.

I called and ask them to come out for installation of Television, Internet, and phone service. I thought they would come out the following week to do the installation. The Rep ask me to hold on and allow her to check something. She surprised me and said how about eleven o'clock a.m.. I ask when. She laugh and said tomorrow. Excited I said yes, and he was here fifteen minutes early, and was finished with everything in forty five minutes. Their customer service is awesome. They care for their customers to the fullest. When you need them the most especially when trouble arrives, they are willing to help to resolve any issues you have with their service. I was shocked when one day, I believe it was the first of this year they came and put in new cable lines on our home, without us asking.

The internet installation process did not take long. The nice man came in and hooked everything up for me and my family, definitely glad I chose Xfinity. I live in Colorado and the internet service never went down, even in snow. It was reliable and I love it. The speed was great too and it never slowed down. The customer service was great as well. My call was answered quickly and I never had a problem. I enjoy Xfinity and would definitely recommend it to all family and friends.

The reliability of Xfinity's services are unmatched and the strength of the signal makes for good quality programming. Xfinity allows for programming on-demand. When my services were installed, the technician possessed an unprecedented reservoir of knowledge and enlightened me of imperative tips on how to get the most optimal viewing experience.

Everything I didn't understand about service was explained during installation. By the time it was done I had no questions. Installer worked expertly and was quite knowledgeable about my services. Service is exactly how I expect it. I'm satisfied with my service and feel like it's always there for me. My wireless service is also great. I use my internet for pleasure more than work... but loading music and video always less and less time. Speed is just right and always what I expect and I'm never disappointed. Customer service calls, though rare are always handled quickly. CSRs are well trained and able to help fast and happily. It seems like a great work environment.

Speed is wonderful. I'm coming from Optimum, and that speed sucks. I work at home so I need my internet speed to be fast and Verizon does that for me. I'm so happy with Verizon! Installation was great too. I loved the guy that came to install, he was very nice and friendly. He was sweet to my kids, and even had them help him pass tools. Customer service is amazing too! Every time I call I get through quickly. It's awesome because I'm never upset. I don't like it when companies have long wait times, they should just hire more people like Verizon does. Each customer service representative has a story to tell. The service is very reliable. I love that Verizon is always on top of its game when it comes to fast internet service. They are largest internet service provider in the country!

I have been using my current internet provider for a couple years now. I am really satisfied with my service. I have a good speed and there have been hardly any service interruptions. I have recently upgraded my service so that I would have the best speed for what I wanted to do. When the upgrade was requested by me it took only a few minutes to get me up to the speed I wanted to be at. When there is a time when the internet is down it is fixed really quickly and with no calls to customer service. When I have had to call customer service the reps are nice and friendly and seem to care about fixing my problem as soon as possible. I have had reps call me back to make sure all is working well.

Every time there has ever been a problem a very appreciative and grateful technician has showed up and fixed the problem. They are very nice about every situation and take into consideration my situation. I am very impressed with Comcast and its services. The installation process is very quick and a very informative technician shows the different things about the device and informs me of the set password. The customer service is amazing. They are always very friendly and show initiative. The speed is fantastic!! Even during a storm it boots right back up quickly without any problems. I love it and would definitely recommend.

Installed it myself easily. Was originally sent a cable modem that did not work and then was not sent the correct login password. Was a bit of a pain to begin service. Generally quite fast and reliable, even on my older, slower computer. Still not exactly sure what the blast is. The internet blast is kind of stupid though. They call a ton to try and get me to upgrade or switch service. This may be a third party but it is annoying. Never really needed much help otherwise. Never a problem except occasionally during peak hours. Generally works well. Very rarely loses internet service but for the most part it is smooth sailing. Frustrating price increases.

The internet connection works well and doesn't fluctuate very much. I normally get a very good signal. The speed is good and I rarely have problems with it. I don't watch many videos online but when I do they usually load quickly and don't stagnate. However, getting in touch with a person is difficult and when you do they always try and sell you other things like cable tv and more stuff that you don't need even when you tell them you don't need or want it. The installers came and were done relatively quickly. However they were late showing up and they do not pick up equipment when you move. You have to ship it or take it to them and fill out forms.

We installed the service ourself but was on the phone with someone from Comcast and it was a normal experience. The internet speed is okay sometime soon it'll go fast or slow on my phone and pad or the other consoles like PlayStation or Xbox. But overall speed is depending on what you have and pay for. I've had few problems with this service provider before of it being with the connection and when the wifi would go in and out of working altogether. Customer service is okay. I've had trouble when trying to communicate or get a hold of one of them. I've asked for help and some do provide what I'm looking for, although sometimes it get stuck complicated.

My internet installation experience was not very good. My technician was late over 45 minutes and could not hook up all the equipment at that time and had me take another day off of work. Also, I have purchased pay-per-views from Comcast and during the time that the event is live my connection is horrible and won't even load the program. This is completely unacceptable because I should be able to rely on the connection when there is a live event to be able to be there. If that is not there then there is no reliability. Also, customer service does not address your concerns and the whole time so ridiculous. He expected to wait at least 30 minutes and be transferred through multiple departments before somebody that can actually help you with what you're calling about is available. The speed of this product is very good, though. But because of the reliability and the customer service the speed of the product is basically the only good thing about it.

Installation was fast and easy. The tech was on time and didn't leave a mess. He set up and connected all my devices for me. I live in an unpopulated area and my service is great. Speed is fabulous and it's just as fast as it would be in the city so I have no complaints. Always works even when my phone doesn't. Never get booted off, works fast but I only use it for about 5 devices. Very affordable. From what I have used with customer service, I'm satisfied.

Xfinity internet is fast and pretty reliable. My Netflix freezes up sometimes, but I don't know if that's the internet or the app itself. The two guys that installed my Xfinity service were very nice and professional. They asked questions about what I preferred, and showed me how to work everything. I had a lot of issues money wise at first but the customer service I received was very helpful, and professional and the problem was handled very well.

The internet service came during the appointed time and the service was done in a timely and efficient manner so I would recommend this provider. The speed of my wifi is very comparable to most internet services but I would love it to be even faster but I am not dissatisfied. I have never had any problems with the reliability of my internet provider. Occasionally my server will go down and I will have to reset my system but I do not feel that is my provider's problem.

The installation experience was fairly simple and hassle free especially compared to other internet service providers that I have tried in the past. And so far I am happy with the customer service. Also, its speed ranks up there in the top service providers and works at maximum potential for the majority of the time. I am pleased and I would definitely recommend this one.

The service is affordable and reliable. No interruptions to the service. They even offer package bundles to help you save money. I highly recommend using this service over any other providers out there. The best internet speed connection around. No hassling with low internet speed. My programs don't lag and I don't have to wait for pages to fully load. Also, the customer care was absolutely awesome. Very kind and helpful. A twenty four hour service that you don't have to pay extra for. They also offer a follow up call.

The installation process is extremely quick and the installers are fast to get to work. More work, less talk is the motto that I think of every time they come to install something for my television or something for the Internet. Comcast is reliable and frequently give me calls regarding problems that will occur in the next hour or so and they give me an explanation to why that problem happens unlike some of the companies I hired in the past. They also always give me insight on bills and always tell me when the bills are due. This gives me a schedule and pattern in which I can save money for a rainy day.

Installation took all day, had to rewire for some reason. Was told it would be quick but wasn't, and the employee actually complained about it as if it was our fault. And after the long installation process, we found out we were billed for it, which the said employee neglected to inform us. He wasn't even very helpful when we asked him direct questions, about things he should have been able to answer for us, and also seemed rude and bothered by our questions. Nonetheless, our internet service is always up, high-speed reliability and has not let us down so far. Downloads and uploads are always extremely fast, and the distance that the wireless internet cover is also quite vast. It's the quickest speed of wireless internet I have had so far. There hasn't been a lag of any kind.

This provider is very consistent. The service always gives me the same quality experience time and time again. Very few interruptions, and a great stream rate. The speed is fantastic. I stream music and video flawlessly, never suffering from lag or interruption. Load times are instant and reliable. The installation is thorough and very professional. Easy to schedule, and a customer friendly experience. All my questions are answered patiently. Easy and intuitive call in menu and that usually leads me to a solution. The in person experience is equally good, friendly and patient.

I have had a positive experience with Comcast/Xfinity for over 20 years. I never had a lengthy disruption of service even through extremely bad weather. The internet speed has always been sufficient. I have experienced some occasional slowness but for the most part the download speed has been very good. Comcast has always provided easy to use instructions and backed it up with great online support that fixed any issues quickly. The customer service team has always been able to correct any issues with either my internet or my cable. They have very polite and knowledgeable representative that are always eager to help.

We experienced the usual nightmares with Comcast while using their bundled services for cable and Internet. We switched to FiOS several years ago (who we love) and terminated our contract with Comcast. At the time of termination, we paid our final bill and turned in all equipment. We were paid in full and clear of all further obligations. Now, years later, we've received a notice from Southwest Credit collecting on behalf of Comcast for $564.63. We don't owe this and have never received a bill from Comcast. I'm sure this is just another one of their business practices, to try to extort money from people. Comcast is the worst company I've ever used. I cannot for the life of me understand how they're still in business.

The speed is extremely fast and reliable, all of my things load very easily and smoothly. Sometimes we would have problems, but when we called for help the problems were easily fixable and from then on we had no problems. The people who came to install it were very nice, clean, and it didn't take them a very long time. When I called customer service I was connected very fast and the representatives were very nice and friendly. It was an overall good service and my family loves it. I would recommend this service to all of my friends!

Comcast Internet Service is very high speed and always reliable. I rarely experience buffering when watching videos online. I only have problems with speed when it's storming or windy outside. Other than that, we don't typically have outages. Comcast has awesome customer service. The representatives are always friendly and seem happy to help. My questions are always answered effectively. Also it did not take too long for installation. They did not do anything invasive either. The set up was no different from any other service provider. So, I highly recommend them.

I am satisfied most of the time when I can download videos and games smoothly. But sometimes when I play games the connection can get funky. The reliability is not that great. Whenever I want to play a game or watch something I have to be mindful of my internet, which does not connect that well. Though I have not had to contact customer service, I remember it being really frustrating for my parents who had to deal with switching a new cable for some reason. However, it was fairly easy to get installed and the cable box is really small and convenient and can fit in any cupboard or stay hidden. The password is quite long but the box is very simple.

They show up in a timely fashion and guarantee it if they don't. Also, they install fast and explain everything. When I call customer service they are polite and understanding and they are friendly and capable. They answer fast, and if maintenance is needed they arrive on time. They answer all my questions and usually all issues are resolved within that phone conversation. When it comes to watching Netflix or downloading ebooks the speed is AWESOME. It takes seconds for the books and we are seconds to open Netflix and watch a movie. I love it!! I definitely recommend this company.

I have to update the modem every now and then and lose wifi often. But I live in the country so it's common. I'd be happy if they didn't cut my area's wifi off to fix one person's problems. I installed my wifi modem by myself. I went to Best Buy and bought the best modem and then set the connection up myself after the service provider said I should update my modem. Their customer service is online so there is little phone conversation. I personally enjoy it, but it can get tough when there isn't anything to help with my problems. Especially regarding my cable box. I wish internet speed was faster and handled more than one person on it, but it's a decent speed. Seriously, what kind of dumb wifi doesn't let more than one person on at once, this isn't the 1990's.

They are always reliable and super fast 24 hours a day. I don't think we have experience downtime so far. I can have multiple machine on downloading videos and there is no issue on doing that. I can always rely on the speed of the internet to get things done. The installation was also super easy. The people at Xfinity know what they are doing and does a good job at it. The only downside is the modem. You either have to buy off Xfinity or rent it every month. But the customer service is always helpful when I contact them. I can always either call or email and get a fast response. Overall, they do a good job providing support to their customer.

My internet service is always reliable. I rarely ever had a problem with it being unreliable and if I did, it was resolved in a timely manner. The speed is fast for the most part. Every now and then it would run slower than usual but it was still able to get the job done which is the main goal. I would recommend this to a friend. The installation was also quick and done in a timely manner. An employee was able to come out to my residence within a day or two at most. Their customer service is great. If I ever had an issue I was always able to speak to an actual person.

The internet service is okay but the Customer Service is the worst. It was awful. They can't help you and transfer you to all these different departments, and usually speak broken English. Never know what's going on with your account. They never update your info or fix the things they say. They offer you things but never apply it to your account.

Comcast has very great service. It always has a strong signal and the speed is great. I never had a problem with it even when the weather is bad. If you don't have money on time they are cool enough to gave a grace period to pay it. That's very reliable of a service provider. But they did a sucky job at installing everything. It's just everywhere so I would do it myself next time. Comcast needs better people to do installation. The customer service reps are very rude so I would rather talk to a automated service than deal with them who are supposed to be nice and respectful.

I am very happy with my service. My internet has always worked and I have never had any speed or reliability issues since I have been a Comcast customer. Web pages connect quickly and smoothly, disconnecting and reconnecting are not an issue. The technician that installed was great and explained everything perfectly. He did his job well and did not leave a mess behind. I have never had an issue with my lines. However, when I have had to reach out to customer service, it is a pain. They are not located usually in the United States and they do not know anything about our cable system.

The installation was fast and the tech was on time even a little early, very friendly and was able to tell me how everything worked. Good customer service. When I call I get who I need right away and they will stay on the line until they can help me. I have the bundle with them and I have not had any serious problems arise. Holds up good in bad weather and good quality picture. Also, my speed is awesome. When I first started I had low speed but they keep on increasing it without upping my payment. I have one of the fastest speeds out there for the value.

Comcast works but crashes sometimes or logs out, lots of service interrupts where there is no tv or internet and we have to reconnect everything to the web. Usually don't have a problem with internet speed except a few occasions were it would stop, load so slow that I would get an error message and have to restart my computer or refresh the page. But Installation was pretty straightforward and the tech guy came out and had it set up quickly and even explained how to use the equipment and who to call if we have a question. They answer the phone pretty quickly and at first seem knowledgeable, but then you spend an hour on the phone fixing your problems, in my last case, an extra charge on my bill, only to find out later that it wasn't fixed at all.

The installation process was quick and easy. The installer was very professional and got it done fast. Comcast is very reliable. The speed is awesome even when storms and wind hits. Most services blow out once there's a storm. But this one is always on. Also, the speeds are great even when the highest level of usage among users occurs. If I need any help, I just contact the customer service reps and they fix it fast. The customer service department is great. Not just the telephone reps but all the employees. The professionalism of this company is outstanding. I have never received such a great level of customer service with any other provider. I would recommend this service to anyone because of the awesome services received.

Comcast gave a specific time the installers would arrive instead of a several hour "window". They arrived on time and finished quickly. The employees were very professional too. Our internet service was very fast and rarely had outages. And even though I signed up for one of their lower packages my speed was always as advertised when I checked it. There was never any lag or slowness experienced. Their Customer service was great too when I called to report outages and service was usually restored very quickly. I only had to call a few times but when I did hold times were very short. Every representative I spoke with was very friendly and helpful.

The XFINITY service was pretty easy for the worker to hook everything up. We had Internet, DVR, and TV installed and it took about one hour and service was up pretty fast. However, their customer service is Really bad, their lines are always full and it takes forever to talk to someone and even then the person you're on sounds like they don't care most of the time. Also, when it's up the speed is great but Comcast have a habit of capping your speeds even though there is currently no data cap over here. Then it frequently has service outages that their website never tells you about. It's also a Pain to cancel.

Decent service, but occasionally blacks out because no matter how many times we try to set automatic payments for our bill, it doesn't work, and our service gets shut down. Internet speed improved over time, but sometimes streaming video stalls out, or we have grainy video, regardless of the website/app. But downloads and uploads are rarely a problem. Overall, fine.

The installation process was good. I installed everything on my own and it was very easy. Any questions or problems I had I called customer service and they was very helpful and answer all questions. They are very informative and give useful information and they made sure I had everything I needed. Customer service is great as well as the internet reliability. There are minimal to no interruption and if so it's taken care of in a mannerly fashion. It's high speed and it only takes a few seconds for web pages to load. It doesn't slow down when multiple people and devices are on at the same time. The speed is great.

The price of our internet service was acceptable and when I was streaming and or watching videos as well as movies, it worked well and never really had any issues and if there was an issue, it was solved. Contacting customer service to resolve any issues worked out perfectly fine and easy to correct the issues. They were extremely friendly and knowledgeable. The quality of their service is up to par. The services was well worth it. While with other companies the installation was irritable, Comcast went well and pretty easy. I would totally recommend them to a majority of my friends and family.

Ordering on the phone was a simple process, and they didn't try to sell me something I didn't want. The technician showed up on time as scheduled. He was very friendly, professional, had to do more work than expected but didn't complain at all. Also, he explained how to use everything before he left. Always reliable and fast. The WiFi signal was always strong anywhere in the house. I could always stream videos without any buffering delays and multitask without any slowdowns.

There is very low wait times when calling and the reps are very friendly and work hard to ensure that customers are happy and get what they want. They send techs out when needed. However, service people are not always very professional. The tech was late, but very good once started. He was very thorough and answered all of our questions. He even took the time to show us extra options. The internet service is not ever interrupted but it is slow even though we pay for higher speed. We have had to upgrade several times and pay more and more money in order to get a speed that will work for our family. Still, it is still slow even at higher levels.

Speed is fast, we have never had any issues of it being slow and that is awesome. We have used other providers before and Verizon is the fastest system we have used in a long time. Very good with installation, we have never had any issues and I love how easy it is. We are always happy with what comes along with Verizon. Very worth it. They're also very reliable. When we have any issues they are great when it comes to calling and trying to figure out what is wrong. Customer service is AWESOME! If we have any problems they always are there to help us at any time, always answer phone calls. They do their best to help us no matter what our circumstances are and if they don't know what is wrong they help us in any way possible.

It took a little longer to get set up than we were hoping, and we did have to have the installers come back once to fix a problem. They did, however, respond to our call immediately and the technician who came out was able to fix the problem right away. Our Internet speed is faster than all of our friends. I almost never have to wait for a site response to load, even with complex illustrations. Searches are performed instantly. It's much better than I expected it to be. Anytime we have had a problem with our service, we have called them. If they couldn't fix it right away, which they usually did, they would give us regular status reports on progress. We have had great experience with customers service. They are friendly and professional and can usually resolve any issues we have over the phone. If there is an outage, they keep in touch about when service will be restored.

The installation was very easy and fast. The installation tech came to my house and was done in under 30 minutes. They are timely and definitely know what they are doing. The company is very reliable and rarely lets you down. Service is almost always on and they are a company you can definitely count on. They are great. They offer great speed and reliability. You can complete multiple tasks at the same time such as internet browsing or streaming Netflix or watching videos on YouTube. Their customer service reps are also always willing to help you resolve a problem if something comes up. They are there for you when you need help and are great at helping you.

Comcast has high speed data without slowing down and no buffering. The speed is an unbeatable high data plan on any device. It also lets you use multiple devices. It's very dependable compared to Dish and AT&T. The installers are also very courteous, friendly, professional, and helpful at answering any questions you might have and personally showing you how work the devices. And when I call customer service they are very friendly, asks how you are, helps with all questions and troubleshooting problems wirelessly, guides you through purchases as well. I would recommend Xfinity to my friends and family.

The company itself was great. The install tech arrived promptly calling an hour before to confirm the appointment. He installed quickly, and gave both my husband and I a quick training course on operation of devices. He also explained the warranty process and gave us troubleshooting tips for future use. I never had an issue with customer service or billing. The few times I had to call customer service I was always met with nice reps. My questions and concerns were always addressed quickly and all issues were addressed in a timely manner. The techs were great and respectful every time they had to come out. I would definitely recommend them. The internet speed was awesome for the area I live in. I am from a very rural area and we barely get cell service. So imagine our surprise when we only had one bad outage in 5 years.

Comcast's Installation was free, but have to pay for the equipment. Contractors left behind somewhat of a mess, but nothing too bad. Comcast does not have many outages. Maybe once a month for less than ten minutes. Other than that it has been ok outside of peak times. Bandwidth is there and speed is decent. Able to stream a movie and browse the internet and/or play a game. Issues are normally resolved quickly when called in to customer support.

The internet service is fast and works great at times! The speed is good quality -- my surfing of the internet and having many tabs open for school work is convenient and there is rarely a lag, unless it suddenly decides to shut off. For some reason it goes in and out -- even when only one person is using it! It can be frustrating since I am a college student and would like to work at home! Also, the wires can be confusing and one small move could possibly mess the connection up!

My system was set up properly but I later experience problems on a monthly basis. Sometimes it shuts down and is harder to bring up. I have to wait too long for the system to come up and have to turn off my computer and start over. Changing applications also takes too long. I have called customer service and told them about this problem. But recently I had to call several times before I could speak to someone to fix the service and it is difficult to get someone who understands the system. The service is not good. I have had service rep to hang up and not call back. Some have given wrong information and billing problems are a monthly hassle. I have been billed for items not ordered.

Comcast internet service was as good as can be expected. However, it disconnected a lot. Their service sucks. It was really hard to get anybody on the phone and it took about probably 30 minutes waiting for them to get on the phone. But if you could have a good somebody on the phone they're very friendly and they do try to help. They will give you all the information you request. They will tell you everything you need to know. They will try to walk you through many different steps of how to fix it, and they will even send a technician out and fix it.

We signed up for basic, but the installer hooked up full package with no extra charge. The installer was friendly, helpful, professional, knowledgeable and was very accurate estimating his arrival time. Customer service is great. They have quick reply time and signup, offered discounts on new desktop with service and did not turn off service due to late payments. However, the signal does not always reach other side of large house and cuts in and out at times but it handles multiple devices easily. Also, the internet speed gets backed up when too many devices are used simultaneously with Netflix. Would like to see stronger signal but other than that, it's a great deal.

When we first had our services installed it was quick and easy. The only thing I wish was different is the waiting period to begin services. But Comcast has been a decent internet provider for my family and we have had very little problems with the Wi-fi and we have experienced decent customer service. Even when our service has gone out it has quickly been resolved. I have had great customer service. For example tonight I had an issue with our cable and I called Comcast and it was fixed very quickly. When we have had issues with our box or internet or even our bill they have been courteous in going over it. Also, our internet speed is quicker than our phones. I love the wi-fi connection and I love that it works almost always.

My cable & internet always works great. I've never had any major issues in 7 years of service. Downloading & streaming are very fast, consistent and reliable. I truly cannot believe how quick this internet is. They are highly recommended. In addition, the customer service reps always answer when I call & they are always quick to fix any problems I may have. They are a good value for the amount of money that is due every month for the bill. On the other hand, the only issue with installation was they give you an 8-hour window to be home. They said they would be over between 8-4 pm on a Monday.

Their installer came out and quickly did an efficient job and even though there was some confusion he corrected it and made things right. Comcast is a reliable Internet connection and speed without all the crashes and disconnects of most other ISPs. The internet speed is very fast and there's no noticeable lag in gaming on a console and across my laptop and desktop... I am very satisfied with the experience I've had. Also, their customer service is very helpful and considerate... The ones I have spoken to. They were thoughtful and offered some kind of assistance when needed... Very grateful to have them here.

The speed is adequate for what we use it for. They have better options available, but we really mostly just surf the web and sometimes stream Netflix or play Minecraft, and it's adequate for that 90% of the time. Occasionally the internet is slow or has issues, but this is usually fixed by resetting the router. Installation was fast and easy. We didn't even have to have someone come out to the house, just plugged everything in and the people over the phone talked me through it. It was quick and painless and worked right away. Customer service has always been polite and helpful. For some reason they have had my name spelled wrong on the bill for like a year and I've given up trying to fix it, but that's a pretty pointless issue and they've always solved any other issue right away.

Comcast provides a reliable broadband internet service that offers great customer service. Any time of day or night it is available with little to no outages. The install was fast and efficient. No problems with the customer service provided for the installation of the internet. They were friendly and knowledgeable. Any time I have to contact them they are also friendly and knowledgeable. Also, their online support is fast and very efficient. I have used it several times to check if it was my service or my wifi router. Most times it has been as simple as turning off my router and restarting. The online support walks me through the process and tests my service. Most days I have little problems with the speed. But I am able to stream movies with no issues. Occasionally I have slower service in the evenings but that is a rarity.

I usually don't have a problem with this service. It works well. When we do have a problem, we call and they can usually fix it in no time. Installation is good. My husband hooked up all the modem all the while talking to a technician. Installation many years ago was quick and easy. The guy who came was professional and super helpful. Customer service is great. We called a while ago to ask why our bill is always so high. After asking us some simple questions, our bill was lowered to a reasonable amount which was great. I never had a problem with the speed. We can watch clips on our tablets with no problem as well as downloading contents onto our devices.

It's very fast internet service. It never buffers unless there is a really bad storm. The only reason it's not fast is from the device I use to access the internet is kinda old. Decent price for the value of fast internet. The installation man came on time and it didn't take him too long to finish. He was nice and polite and very professional. However, customer service kinda sucks. They do fix your problem you call about but sometimes you can be on hold for over two hrs. I even called as soon as they opened and was still on hold for hours.

Comcast is reliable most of the time. There are definite lags in speed at times, though we try to take that in stride. I have not been dissatisfied in Xfinity/Comcast. The person who came out to install service was very friendly and went out of his way to make everything work well. I wish all their employees were that good. However, customer service has not always been stellar. I've found out about price deals and when I've called about it, the reps treat me politely, but seem like they are bothered that they have to do some work.

I ordered it and it worked out quick and responsive. I didn't have to be on hold too long. The guy who installed it knew exactly what he was doing and he was in and out in under an hour. I was pleased with how long it took him. The speed is as fast as I'll ever need. I have 60 mbps and it works great. I don't ever have any issues with it going out and I can watch videos or do whatever I need to do. Also, I can have all of my devices connected at once and do anything on them.

I've had Comcast for a few months and my internet service is very reliable and the speed is excellent. I can watch my shows without them ever stopping to buffer. I like binge watching shows every so often and I've never had any loading issues or complaints about my internet speed. It was a painless and easy installation. The person that installed the cable seemed very competent and knew what he was doing. He was in and out and came when he was supposed to be here. I have had no problems with billing, too. Everyone seems like they know what they are doing and very knowledgeable.

The internet service works fast and I can watch movies online, download music and stream movies. It's good for me and my family and we can do whatever we want to do. It's fast for the money I pay for it. It's good for those who likes gaming and streams movies especially if there are more people in the house using Internet same time. Also, customer service is always helpful, knows how to satisfy the customer, and are quick in solving problems, and I don't have to wait long for connecting with customer service. I'm overall happy and satisfied with how it works and will recommend people to use it.

The technician that came to our home was on time, very courteous and was definitely very knowledgeable. It didn't take him very much time at all to install everything that we wanted. Comcast has very fast speed and reliability and we almost never experienced any service outages. When we did experience them, it usually didn't take very long for service to restore. I would also definitely recommend them for speed. I did a speed test on several occasions and it was always where it was supposed to be. I had to call customer service a couple of different times to find out why my Internet wasn't working. The rep I spoke with was very knowledgeable and offered to follow up with me when the time frame was up for the service to be restored.

I've had very little trouble with my Comcast Internet Service. The speed of my internet service has been great. Just a few power outages and they sent somebody right out. My experiences with them and their customer service has been great. They try to take care of the problem before they send out a technician. I have been with my internet provider over a year and have not had to contact customer service at all. I will not be changing services at present.

We were actually pretty pleased with the installation. The service tech was on time and even called to let us know when he would be there. He was very professional yet friendly. He did what he had to do in a reasonable and made sure we were comfortable with using all the equipment before he left. But it seems anytime I would call with a concern I would end up with a tech that I either couldn't understand or just wouldn't listen to my concerns. I felt that the person was given a set of general answers that they referred to and they stuck to it. I always ended up more frustrated than what the original issue even called for.

My installation experience and the customer service were great. The technician was in and out in about 20 minutes and after that we got to use the Internet with no problem. Then, if we ever had a problem we just give them a call. They were polite very professional when we had to deal with them and very courteous. Also, my Internet service providers' reliability was great because it never cut us off, never shut us out, never broke in the middle of anything to cut us off.

Our Comcast internet service is spotty and extremely slow. Speed is the worst problem! The bandwidth is very thin and it takes a long time to download or upload anything. I wish it would work faster!! Sometimes it stops in the middle of an episode. When more than one of us it trying to watch Netflix, it doesn't work at all. We are often very frustrated with it. When I am trying to upload a video for grad school it takes about 20 hours to upload, and this is not an exaggeration. I was not home when they installed it. My brother was the one who was home and he said the guy put it in and there was no trouble. My brother works on computers and have made some adjustments which have helped a little but it's still annoying. Furthermore, their Customer Service can't help! Every time we call they either do not know what they are supposed to be doing or they are not sure how to handle it. When they do seem competent, they still don't help.

I've had Comcast for years and it has always been reliable service. When I need help I just call and they help or send someone right out. I'm thankful to have them. Customer service reps were very friendly over the phone. And when they came out they were friendly, presentable, knowledgeable, and helpful. Comcast was fast and efficient with the installation process and timing. The installers were very fast and helpful with instructions on connecting and using the wifi. They helped with placing and learning where it all is. The best thing is having great speed and also working all the time and never glitching. I use two tvs and three computers along with other phones and the wifi is still fast and reliable!

We have good service and I like that we have a bundle phone, internet, and cable and that we have an On Demand and that our provider has a mobile app that I can watch live movies on the app. I really like our speed because we really need our speed to be fast because we use the internet all the time shopping and doing job applications all the time. Our installation is very good. We have a basic cable box and it has a vibrant blue light and we change how bright it is. It so cool. I am glad that we have Xfinity versus our old provider WOW and we had a lot of problems with them. We had to get rid of them because they were raising our rate to fifteen percent and that just made me and my dad really mad. The customer service is really good. I'd recommend it to other people because they are willing to work with you when you have an issue with your service like we did before.

Well coming to hook up the guy was very knowledgeable on what he was doing and he was very quick, was in and out of my house probably in about 30 minutes. Plus, the customer service really don't have long wait times and they're really helpful even over the phone. Most places it takes you forever to be able to even contact anybody. I've had a lot of different service providers and they are by far the fastest. I have not had a problem with streaming music, streaming movies or anything. Xfinity is very reliable, it's just fantastic all the way around and best ever. I strongly recommend it and you get great cable too.

I love the customer service, always helpful. I am very satisfied and happy with them. They are so friendly and nice. Every time I call with questions or comment they answer right away. Also, the installers were right on time and very friendly. They were very fast at installing the internet and made sure if I has any questions and answered them great. Moreover, I am very impressed by the speed of the internet. When I watch movies or stream shows it does not buffer or is all glitching. Plus they load right away so I am not waiting forever to start movies or shows. I would highly recommend it to everyone in my family and friends.

The internet is always working very efficiently and is always fast. All of my family can be on it and it still keeps its fast speed. Also, there are rarely any difficulties. It has a decent range, could be better. I am very happy with this. It was pretty easy to get installed in our house. We had to move it once, but that was because the signal didn't do well through many walls. They were very kind and helpful when installing it. In addition, everyone at customer service is very friendly. They always do their best to help as quickly and efficiently as possible. All issues have been resolved and there is no issues that have been prolonged.

The internet was reliable. It did the job I had hoped and I wasn't expecting it to be as fast or efficient as was lead to believe but I was pleasantly surprised. The installation was quicker than I expected with little or no problems encountered. I had talked with someone who had it before so it was no problem. Setup was the same, too. The customer service people I encountered were helpful and made it easy to go through the installation process. They were quick, easy to deal with and to the point. Internet speed didn't seem to take longer than thirty minutes start to finish but it was smooth and to the precise point that I needed to do.

Installation wasn't great and it was about what you'd expect but the tech who was coming to install was running late and wasn't the nicest person. He didn't communicate very well what he needed from me. It wasn't a bad experience, but it just could have been better. But with the internet itself, I always felt that my it would work, I never had to worry that it would run slow or stop working or cut out unexpectedly. Streaming also went really well with it. I never had to worry about Internet speed and I could always rely on it to run quickly. I could have multiple windows open, stream video, and have multiple devices using the Internet and it never ran slowly. Also, customer service was always super helpful. Whether by phone or by email, they always got back to me promptly if I ever had a question or concern. And when I was considering switching, they worked with me to create a better contract that would be affordable and for my needs.

Comcast came into the house a little later than schedule and were a bit rough with everything, plus we were having a few problems. They installed it fast and answered the questions we had for them to the best of their ability. However, it was a little delayed and they didn't call us back when we called them. Once we were on the phone, we were able to ask what had to be done and it was good. The speed is good. Fast downloads and uploads. Sometimes the internet goes out and it does come back on for a while and sometimes the service is slow in responding. There are a few issues with the connection from time to time, but that is only in a couple of areas and it is good everywhere else. Overall the service is fast and efficient and it helps me do what I have to do.

I never worked directly with Comcast, but I reap the benefits and they are fine. The internet is fast, but it still takes a few days to get back to us when the Internet was being particularly slow or even disconnected. Seeing as we have jobs that require internet connection, this is quite inconvenient. The speed is not very fast, but I've also seen slower. We have a big house and it doesn't reach to all areas of the house. Also during the installation, we were told they were going to have a put a rod on our house and that it has been known to cause fires in lightning storm. Somewhat disconcerting and concerning, so we put the rod next to the house.

The speed and connection were rarely an issue. We were very satisfied with bandwidth, ease of access and ease of use. We have hopped around from service provider to service provider. There were few, if any, other competitors that could rank up with its speed. The prices, though, became too spend your for what was offered through the service. But what better kind of installation than simply unpacking and plugging in? If not only that, representatives were accessible and on site within a reasonable time to install for us. In addition, the customer service representatives were only a phone call away. The majority of the time, they knew exactly what the fixes were and helped solve problems swiftly.

XFINITY claims to be the best but they are ** and truly I'm offended because this dusty ** boy was here for 4 hours 3 weeks ago telling me this is so much better AT&T and telling my son he is gonna have strong Wi-Fi in his room only for this ** to be slow asf = to not working and worse than AT&T. I am throwing my router and cable boxes in the ** garbage this was so rude!!!

We are very happy with the speed of our internet service provider. No matter what we are watching on-line there is very little loading wait times if any at all. We couldn't be happier with the speed. Comcast is very good. It's out of sight out of mind because our internet is always performing in tip top shape. We are also very happy with the installation. It was fast and easy for them to set up. They arrived promptly at the designated time. We've only called customer service once and they were polite and efficient and assured us the problem would be fixed as soon as possible. In all the years we've had the service, we have not had any other troubles so I'm very pleased as I hate calling customer service in general.

We are subscribed to the Boost package and it is great. It allows us to have access to both types of internet connections that are commonly used on most devices. We can upload and download with ease. We watch movies via streaming services all the time with no problems. The internet service has been reliable with only 2 outages in 5 years. Able to run multiple devices at the same time on wifi with no issues. Much better service than the competitors for the money. They do not constantly increase the costs like the competitors do. Their costs are pretty steady over time, and we have had very little change in our bill in the past 5 years.

I'm a gamer and movie streamer. Comcast residential speeds they provided satisfied my need for speed. Whether I was playing Call of Duty for NBA 2K, always seem to have enough megabytes to do what I had to do. I could usually rely on connectivity redeem during intense storms. To be able to access up-to-date local news comforts me. However, the costs exceeds the value of the service. Paying $200 internet or cable services is unreasonable when you consider the earning power of most of their residential market. Most of the people on the other side of the phone for Comcast don't like their jobs. Having to defend prices for an employer that are greedy and exploitative over a product that is the lifeblood of communication has to turn their stomachs.

I was really pleased with the installation. The employees were on time and very nice as well as setting up at a fast pace. The price for installation was reasonable. The service is fast and reliable and has quality customer service. Rates are reasonable and has easy payment options too. The speed of internet service I get is very acceptable. It could be faster but we pay for what we get and I am happy with the overall speed provided. I have never had a bad customer service issue. All my problems are solved immediately and all my questions were answered in a knowledgeable way that I understood.

Xfinity is a very reliable ISP. I have been a Customer for over 6 years and they have awesome speeds for their internet. I think they have some of the fastest speeds around and anytime they get faster speeds they give me the option of upgrading for an additional fee of course. The installation process was very simple. It took about 20 mins and my services were up and running with no problems. If you do self install they give you step by step instructions which makes it easy to do it yourself if you do not want to wait for a technician. At first calling Customer service was like a headache but now they have gotten better with helping people with their issues and making them feel important. I can definitely see improvements.

Installation of Comcast Internet service was ok and got it for free. I could have done it myself but did not have that option. With Comcast Internet service, there is not many outages. In bad weather it still stays on. Price is decent too although sometimes it's hard to talk to a real person. Once you do they just try to talk you out of it and sell you something else. Sometimes it's good but other times is slow. Router needs to be reset. I'm not sure why it's slow sometimes but still worth the product. Not the greatest but would still recommend.

Comcast Internet tends to go down often at random times. However calling the company for help is always a good fix. They answer calls every time and try to help as much as possible. Last time I called, the employee took me step by step on what to do to fix my issue. The installation was fine. It was quick and easy. The representative was not so approachable though. He looked like he hated his job. I feel like he could have done a little more to make the experience a little less awkward. But despite that, representative did what he needed to do without any major complaints or issues. So, the experience was fine and I was happy with the speed of the installation.

The initial costs of installations seem really steep, but no real other choice. The installations have always been quick and done by knowledgeable professionals. Also, I've had nothing but the absolute best when it comes to Comcast customer service. Any and all issues have been handled very quickly and in expert manner. My only complaints are cost of the service and speed bogs that seem to happen in the late evenings. The speed is awesome during from morning to early afternoon, I really notice the difference when watching streams. But other than those two issues I'm fairly satisfied.

My Comcast runs great in perfect weather. The speed is very fast. There is literally zero waiting time. Even movies and large downloads are extremely quick. The only times it is slow is under poor weather or heavy Internet usage days like an election or cyber Monday. Extremely simple installation, and there are no cords everywhere. It looks great in every Internet connected room in my home. I called two times for assistance, and after a satisfactory waiting period, all of my questions & situations were spoken about and resolved in a friendly and efficient manner. I would recommend this to absolutely anyone considering it.

Comcast internet service is mostly reliable. The internet speed is usually good for multiple devices, as well as streaming. Sometimes it slows down, and the router needs to be restarted, but mainly it is fast enough. Signal strength in back of apartment is not very strong. I wish the signal strength was better. Fairly easy to install the router and connect it through the cable wire. I was provided a cable splitter so the cable box and router could both be connected. Customer Service is friendly and mostly helpful, except the biggest issue, which is negotiating with them about package prices. These are too expensive, and so is modem lease. Not happy how inflexible they are now. Customer loyalty doesn't give very good deals any longer.

Comcast is excellent and reliable service provider. The installation was easy and very fast. I can do myself and if you get some problems you can contact the technical support and will received a good and quality support. It's prompt and reliable. The customer service is great. It's easy to reach and can resolve the problems in the fast and effective way. They have a very qualified personnel who can help a lot. The speed is fast and I cannot complained about it.

Didn't think installation would take more than one guy to set it up but they were very thorough and walked me through operation step by step and were super helpful. Comcast was super fast most of the time but there would be erratic patches where it would go out for a couple hours at a time. Customer service always credited my account for down time though. It always ended positive but as with most customer service phone calls you can expect to be on the phone forever and not talk to someone helpful the first time someone picks up. By the second person it usually gets to be helpful. The service speed is excellent most of the time except during high traffic times like weekends and prime time you can tell it slows a bit. It's usually pretty reliable and doesn't go down for long.

Comcast tends to have good download speeds and is great for online gaming, plus streaming music and video. Their service rarely gets bogged down by multiple devices at once. I've never had any issues with speed besides during regular maintenance hours, early in the morning. Their installation is quick, if not totally painless. The service technicians can be a bit gruff, but they are good about getting everything done and not leaving a mess. Their customer service department is often rude and unsupportive. If I can get an issue fixed without calling them, I will. Thankfully, most issues can be fixed after searching them online.

The internet from this provider is very quick and reliable. It does sometimes freeze up or randomly turn off. It sometimes becomes very slow, and it sometimes stops working completely, causing my computer to crash while attempting to reload the websites. But other than that it is a very good service. The installation was quick and easy, and the process of installation was also quick. It may also depend on whether or not the client has a router already set up, but overall the service starts working almost immediately. Sometimes the employees are a little stubborn when it comes to certain issues, and sometimes when in communication with them because of an extra fee that isn't supposed to be there, they insist that there is nothing to complain about.

I had an easy installation process because they worked to find a time that was convenient for me so I would not have to alter my schedule in any way just to be there for the process of installing my internet service. I like that their customer service can be there around the clock to help solve any problems that may arise within my account at any time be it day or night. I also like that my internet service is reliable and that they are there to have my back when there is no weather issue that causes the internet to go down and they walk me through getting it back up again. But it rarely goes down and we rarely have connection problems compared to people with different internet service providers who continually have problems establishing an internet connection.

It was easy to do the installation. It doesn't take a long time and there's not a lot of cords to worry about where they go, or make it confusing. They come and do it quickly and if you ever need to move or unplug it, it is very easy to put back together. The internet service was very reliable and I had no problems. The speed is great and the pages load fast. You don't have to sit and wait 5 mins for a page to load and it comes up almost instantly. I had no problems with the speed. Their customer service was great too. They were very polite and professional. They knew the products and could answer any question you might have.

When I had Comcast put in, they did not offer appointments that fit my schedule. It took me forever to meet up with a tech to do the initial install because I am on all for work at various hours of the day. It takes forever to get a technician to make a service call. With my work hours it took me 3 weeks to get a service call. The only reason it wasn't longer was that I had the day after Thanksgiving off. You wait forever for a customer service rep and then you can barely understand them. I tried on 2 different occasions where they had to schedule a service call to get help and neither time were they able to help.