Xfinity Internet

Xfinity Internet

 3.7/5 (569 reviews)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Xfinity Internet

Comcast Internet Service has Flex 4K streaming and hotspot services. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Frequent deals
  • No-contract options
  • Reliable speed

Cons

  • Service can be pricey

Bottom Line

Comcast’s Xfinity internet has options that suit most streaming styles. Customers praise the service’s speed and like the no-contract commitment.

Top Xfinity Internet Reviews

How do I know I can trust these reviews about Xfinity Internet?
  • 4,213,724 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 4 stars
Verified

Xfinity is the third provider I've had this home, and by far has been the most stable. Especially with me having a teenaged gamer in the house. I also love the ability to be just ...

Read full review
Rated with 5 stars
Verified

I have been with Comcast for now for four years. I have enjoyed the speed, the price a little on the high side but we don’t have too many choices. Before I used Comcast I [had] an...

Read full review

Comcast Xfinity internet plans

Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. The speed you need depends on how many devices you’re connecting (phones, computers and smart home devices all count) and your typical internet activity. For most individuals and small families, 100 to 200 Mbps is sufficient.

Xfinity availability

Xfinity provides services in select states. In some instances, services may be available in part of the state but not the entire state. Contact Xfinity to see if service is available in your area.

Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C.

Xfinity internet prices

The price of Xfinity varies depending on the streaming speed you need. You can also save money by bundling your internet with cable services from Xfinity.

Speed# of devicesGood forStarting cost
15 Mbps1 - 2Music downloads, light streaming$49.95/mo
100 MbpsUp to 5Music downloads, light streaming$77.95/mo
200 MbpsUp to 8Multiple device streaming$39.99/mo
300 MbpsUp to 11HD streaming, multiplayer gaming$59.99/mo
600 Mbps12+HD streaming, multiplayer gaming$69.99/mo
1000 MbpsUnlimitedSmart homes, HD streaming, multiplayer gaming$79.99/mo
2000 MbpsUnlimitedSmart homes, HD streaming, multiplayer gaming$299.95/mo

Xfinity contracts

Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Many of the company’s plans offer introductory rates or deals, which means the rate you’re quoted may only apply for the first 12 to 24 months of service. After this period, the fee may increase without warning.

Xfinity equipment

You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Xfinity also offers smart home equipment, including security cameras. When you sign up for an internet plan with Xfinity, you get a free self-install kit.

xfi gateway
xFi Gateway

The xFi Gateway is a modem and router in one. You can rent the xFi Gateway for $14 a month.

xfi pods
xFi Pods

xFi Pods are Wi-Fi extenders designed to combat dead spots. These ensure large homes have complete coverage.

xfinity camera
Xfinity Camera

These cameras capture and record live HD video. The camera can detect motion from people, pets and vehicles. Indoor/outdoor usage.

Comcast Xfinity internet FAQ

How fast is Xfinity internet?

Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices.

Are Comcast and Xfinity the same thing?

Yes. Comcast owns the Xfinity brand. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service.

What kind of modem does Xfinity use?

Xfinity offers the xFi Gateway, which is a router and modem in one. You can rent it from Xfinity as part of your internet service plan.

Does Xfinity charge equipment fees?

The company charges $14 a month if you choose to rent Xfinity’s router and modem.

Is Xfinity internet good?

The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. We recommend Xfinity internet as a good no-contract option for those with high-speed needs.

Xfinity Internet Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Xfinity Internet?
  • 4,213,724 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 27, 2023

We had a storm on 3/14/23 that took out our internet connection to the utility pole that was destroyed by a tree, and as of 3/26/23 are still without cable and internet. We have called Comcast Xfinity daily and scheduled appointments that no one shows up to and yet they still get paid for a service they can’t provide. I work from home and have had to rely on my cell phone data for the internet. This is ridiculous, we were only 3 days without power but have been without internet services for two weeks!

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: March 20, 2023

They are as attentive, 'till you sign and have issues. Then it's wait a few hours. Do you have that time? Been almost two years trying to get me service fixed. Now that the contract is almost up, they want to help. Welcome to robot answering, wait a few hours to get a real person.

2 people found this review helpful

Not sure how to choose?

Get buying tips about Internet Service Providers delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2023

    The company is garbage. Service rubbish. The service is rubbish and the price is too high. A robbery without a weapon. I have never seen and never experienced such low quality service. A very high cost for a small service plan that never works right away. Simply run from XFINITY

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 9, 2023

    I have been with Xfinity since 2016 and thought the services offered were good (no better or worse than the competition). Where they are BAD is Cost. I have lowered my services through the years from Cable/TV and Internet, to just Internet to keep costs reasonable. Later on lowered the Speed of Internet services to again to keep costs in line, but for the past several years I have had no other options to lower the price as they continually raise the prices. It seems that they just continue to try to keep bills at or above the $100 mark. With many other options at half the or less the price of xFinity available now I decided to go to my local xFinity store to check my options.

    I was told that I could buy a new phone with service through xFinity, and upgrade my internet, and that my bill would stay $100 dollars, saving what my current phone bill was. I asked how spending hundreds to a thousand dollars on a new phone to keep my bill the same through xFinity was a benefit to me to save my $25 phone bill. I was told that was the best they could do at the store. Where they are WORSE is CUSTOMER SERVICE. A nice worker at the store told me to call the support line and that the loyalty would be able to offer better offers due to the length of time I have been with Xfinity, as I have actually been with COMCAST before xFinity since I believe 2009.

    After two calls the loyalty personnel was able to offer me a promotion CURRENTLY being offered. $25 dollars a month for 24 months for 200MB Service. I agreed, and began to check my account each day online for the change, but got an email two weeks later with another $100 bill. I call to find out what the confusion is only to be told that they have no record of the change. I am very upset, but do not yell, and do not Curse, but tell the operator several times as he continually tries to sell me a 65-75 dollar plan which I refuse. I repeatedly ask if they have no record of the calls (HOURS LONG) or the TEXT reply I still have, to which he eventually does confirm, but stated that they would have sent me an email confirmation of the change, THEY DID NOT, so there is nothing he can do.

    He again tries to sell me a 65–75-dollar plan, to which I decline, and tell him I will be cancelling the service as of the last paid day of my current cycle, which they cannot do automatically according to the previous call, as I will have to drop the phone off at the store before the final day of service or be charged for additional service. Had I not caught this and waited until the bill was due, I fully believe xFinity would have expected another full months' payment from me, even though I was promised a promotional price via phone conversation. Since 2016 to 2023 = $8400 absolutely no LOYALTY for the customer.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: March 7, 2023

    Customer is not allowed to speak to an agent unless the modem router is restarted. Customer has to wait 12 minutes for the restart. Customer has to call again and will be given an option to have an agent call in 3 hours. Turned out that Xfinity is hacked. Customer can connect the modem by cable to a device. Wireless is down all over U.S. Wifi name not showing.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 5, 2023

    I’ve been with Xfinity for about two years. They don’t care about their customers at all. They add extra fees on your bill. They are a scam. Run form this internet company. Employee number ** supervisor.

    4 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: March 3, 2023

    I got a surprise notification about a 40% increase on my internet bill that they never let me know was coming. I tried to contact them by phone and they would not let me talk to a person, so I was forced to "chat" for 90 minutes to fix the situation. They kept trying to upgrade me and sell me more crap, and I didn't want that. I just wanted a better price. I got it, but I did not need to type for 90 minutes to someone. Their customer service still continues to be horrible and I'd be embarrassed to be a CS person there.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2023

    Just because they are large corporation does not mean they are not going to scam you. In fact they will scam you and get away with it because they have monopoly in most markets. If you have chance pay 20$ more and use other company. This company will pretend to charge you less but at the end will compensate with scams.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 1, 2023

    Rated 1 out of 5 stars. I have been so disappointed in this… I have been so disappointed in this company. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Trying to contact anyone alive on their website was another joke. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! They raise prices arbitrarily and do not let you know. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. DO NOT GET XFINITY!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 26, 2023

    I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. That never happened. Subsequent calls has led to no resolution the problem. It has been a waste of hours on the phone trying to get this resolved. Can't wait to switch my service from Xfinity and Comcast.

    Be the first one to find this review helpful
    Loading more reviews...

    Xfinity Internet Company Information

    Company Name:
    Xfinity Internet
    Formerly Named:
    Comcast Internet Service
    Website:
    www.xfinity.com