Xfinity Internet Reviews

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About Xfinity Internet

Comcast Internet Service has Flex 4K streaming and hotspot services. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service.

Pros
  • Frequent deals
  • No-contract options
  • Reliable speed
Cons
  • Service can be pricey

Featured Reviews

Lansing, MI
Verified purchase
Xfinity is the third provider I've had this home, and by far has been the most stable. Especially with me having a teenaged gamer in the house. I also love the ability to be just ...

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Lilburn, GA
Verified purchase
I have been with Comcast for now for four years. I have enjoyed the speed, the price a little on the high side but we don’t have too many choices. Before I used Comcast I [had] an...

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Comcast Xfinity internet plans

Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. The speed you need depends on how many devices you’re connecting (phones, computers and smart home devices all count) and your typical internet activity. For most individuals and small families, 100 to 200 Mbps is sufficient.

Xfinity availability

Xfinity provides services in select states. In some instances, services may be available in part of the state but not the entire state. Contact Xfinity to see if service is available in your area.

Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C.

Xfinity internet prices

The price of Xfinity varies depending on the streaming speed you need. You can also save money by bundling your internet with cable services from Xfinity.

Speed# of devicesGood forStarting cost
15 Mbps1 - 2Music downloads, light streaming$49.95/mo
100 MbpsUp to 5Music downloads, light streaming$77.95/mo
200 MbpsUp to 8Multiple device streaming$39.99/mo
300 MbpsUp to 11HD streaming, multiplayer gaming$59.99/mo
600 Mbps12+HD streaming, multiplayer gaming$69.99/mo
1000 MbpsUnlimitedSmart homes, HD streaming, multiplayer gaming$79.99/mo
2000 MbpsUnlimitedSmart homes, HD streaming, multiplayer gaming$299.95/mo

Xfinity contracts

Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Many of the company’s plans offer introductory rates or deals, which means the rate you’re quoted may only apply for the first 12 to 24 months of service. After this period, the fee may increase without warning.

Xfinity equipment

You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Xfinity also offers smart home equipment, including security cameras. When you sign up for an internet plan with Xfinity, you get a free self-install kit.

xfi gateway
xFi Gateway

The xFi Gateway is a modem and router in one. You can rent the xFi Gateway for $14 a month.

xfi pods
xFi Pods

xFi Pods are Wi-Fi extenders designed to combat dead spots. These ensure large homes have complete coverage.

xfinity camera
Xfinity Camera

These cameras capture and record live HD video. The camera can detect motion from people, pets and vehicles. Indoor/outdoor usage.

Comcast Xfinity internet FAQ

How fast is Xfinity internet?

Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices.

Are Comcast and Xfinity the same thing?

Yes. Comcast owns the Xfinity brand. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service.

What kind of modem does Xfinity use?

Xfinity offers the xFi Gateway, which is a router and modem in one. You can rent it from Xfinity as part of your internet service plan.

Does Xfinity charge equipment fees?

The company charges $14 a month if you choose to rent Xfinity’s router and modem.

Is Xfinity internet good?

The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. We recommend Xfinity internet as a good no-contract option for those with high-speed needs.

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Xfinity Internet Reviews

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    Page 1 Reviews 0 - 5
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 26, 2025

    My husband and I got new phones at our local Xfinity store. The service was wonderful. We were taken care of quickly and expertly. I give top notch review to the following service people who worked with us (twice) and answered all of our questions... Anna, Ulizes, Luis, Esmeralda. All four of these customer service representatives were incredibly patient (as I listened to Ulizes especially deal with a very difficult person - he listened with respect to an elderly man who went on and on with the same question. Ulizes spent a great deal of time explaining over and over). Each representative was upbeat and pleasant and most especially patient since we had many questions and needed much help! Ten stars to each of these great sales people.

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    Price

    Reviewed Sept. 24, 2024

    I see a lot of people have had trouble. My experience was excellent in Chicago signing up for a senior low income discount (I have SNAP and you have to prove you're low income) of $9.95 a month. Not sure the speed but there's no problem streaming movies and uploading downloading video. They gave me a combo cable modem/router which I could not get to work so they sent a tech which cost me $48 I think but it was worth it, he got it going and I have never had a service drop so far in 6 months. I pray they will not raise the cost, they said it was a forever rate. I also went to the local store to pick up the equipment and the lady was just fine.

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      Customer ServiceStaff

      Reviewed Sept. 19, 2024

      I am giving 5 stars only because I finally got connected to Lucas (a real person!). He was knowledgeable, patient, personable and truly wanted to help. AND, he spoke English! Xfinity increased my bill from $231/mo to $265/mo w/o notice. Their automated phone service was a nightmare! I found a site on the internet that advised callers to say "plan change" or "remove service" to get to a live person on their phone prompts. I got to Lucas and he helped us, managed to lower our bill, and should be commended! Xfinity needs more people like him!

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      Customer ServiceStaff

      Reviewed Sept. 14, 2024

      King of Prussia Sales Consultant Michael ** should be commended for his outstanding customer service. On a prior visit to the store, he provided his business card with his cell number. Today we lost home internet and were unable to book an appointment through the website or the toll free number. I called Michael, and although he was on his lunch break, he stopped everything and walked me through troubleshooting the issue. Getting back online was extremely time sensitive for a critical work project. Michael's expertise, patience and dedication saved the day. Comcast is very fortunate to have such a wonderful employee.

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      PriceStaff

      Reviewed Aug. 25, 2024

      I have had so much grief with Xfinity over the changing to the Gateway modem piece of crap. Had expensive, but reliable everything before the switch. Then we had the strangest problem after a technician rewired the outside of my home I never thought anyone could fix. And the problem was their fault not mine I might add. Then comes technician #2 named Ivan to my home. Didn't expect much really, but I hoped! Ivan was on fire!! Here in the US for only 3 months from Ukraine Ivan knew what to do. He did it all! I was totally amazed by him. He spent over 3 hours doing a thorough, beyond thorough job and everything is perfect. No more pixel TV, screen freeze, intermittent internet at speeds below what I pay for, and my son can actually play his online games again. Thanks Ivan for all your expertise!!!

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      Customer Service

      Reviewed July 16, 2025

      Xfinity is trash! Constant outages, billing issues and sheer incompetence! Such a waste of money, especially when you work from home and NEED the internet! The company as a whole should probably just call it quits… There’s no saving them at this point.

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      Customer ServiceReliability

      Reviewed July 16, 2025

      Very unreliable service provider. Your security can be turned off in the second because of the network issue. Not recommending going with Xfinity internet service. Very difficult to resolve the problems with with the customer service.

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      Customer Service

      Reviewed July 15, 2025

      Xfinity keeps billing my credit card for service to someone I never heard of and certainly don't know and didn't authorize. I was on autopay for my own phone and tv accounts and they attached him to my account and have refused to remove him, saying only he can remove himself from my account. Every day there is a new bill, even though I have cancelled my credit card. I've reported them to the Atty General Office for the State of Florida. I have spent 9 hours on the phone with Xfinity in the past week but every day I see a new bill for a service I did not order and do not receive. Stay away from Xfinity or you, too, may be a victim of their fraud.

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      Installation & SetupPrice

      Reviewed July 15, 2025

      The worst ever, please don't use them!!!! Loyal customer for years, I had to move and couldn't transfer services because service wasn't available in my area and wanted to charge me $100 installation fee when I'm already a customer (huge red flag). They are a big rip off.

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      Customer ServiceContract & TermsStaff

      Reviewed July 15, 2025

      Xfinity is the worst company I have ever dealt with! I called to cancel my services. I was told there was a promotion to reduce my bill $40 per month. No changes to service and no mention of a contract. After a few weeks of still horrible service I called back and canceled. They said nothing about breaking a contract or overage charges. I returned all my equipment in person at the an xfinity store. A week later I received and email they I never turned in my equipment. I called to confirm that it was returned. They confirmed that but then said I owed $230 in the data overage and early termination. I discussed with the agent that I was never told that and never agreed to have lower services. They said I was incorrectly charged and that all fees would be waived.

      Then a week later I got a notice that it was not waived. Called back and two more agent said they could waive it. Still denied. Now I’m on hour two of trying to get someone to help. The first guy today said he could reduce it by $100. But 4 other agents said is should be removed. I will NEVER return to this company and tell everyone to switch!

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      Xfinity Internet Company Information

      Company Name:
      Xfinity Internet
      Formerly Named:
      Comcast Internet Service
      Website:
      www.xfinity.com