Xfinity Internet

After hours of trying to push through prompts to get a real person, and multiple phone calls, I was told that Xfinity took too much money out on my autodraft payment because the autopay was set up for that amount. I had been paying $20+ less for the last two years, and the autodraft had no problem adjusting to take the $20+ higher amount when the promotion had ended; however, it failed to re-adjust to the lower amount when I began a new promotion on October 12th. I explained that the autodraft was not set up with my bank. It was set up with Xfinity, using their Xfinity autopay option. The final insult was that I was told "for my INCONVENIENCE" Xfinity was going to CREDIT the $26 back to my bank account in 48 hours. To REWARD me for my INCONVENIENCE, Xfinity was going to give me back what it illegally took from my bank account!!!

I only had internet from them and the experience was terrible. The bill kept going up and the services kept getting worse. I had to keep resetting the box at least 6 to 7 times a week. No matter where you sat it the service was bad. I was paying over $100 just for internet and it was slow and dragging if it worked. Then when I cancelled and returned the equipment they charged me another $70. I would say a very expensive well learned lesson never do business with them ever.

In summary, this company knows how to hide information from its customers. Which is INSANE for the exorbitant price that you pay for their service. Read on to find out what happened to me: When I signed up for Xfinity, I knew I wouldn't need any crazy internet speeds. I asked the agent to give me the lowest internet tier. He offered me a promotion for $39.99/mo for one year. I said yes. He did NOT tell me that this promotion was for one of their HIGHEST internet tiers. When my "promotion" was up, I contacted customer service to ask why my bill was now $59.99/mo. This is how I found out that I was given one of the highest internet speeds. When I said that $60/mo doesn't sound "promotional", I was told that the actual cost for that speed is something like $98/mo! It does NOT list that original cost of $98 anywhere on the website. OR on my bill.

My job and my wife's small online business totally depend on stable internet but too many outages recently! Usually we receive a generic message from Xfinity with an estimated time of internet restoration but never seen issue had been resolved by then. The last time it was nearly 7 hours after.

So disappointing, went in on 10-7-2022. Received the worst service ever. Just to purchase a charger, spoke to a large heavy-set white man with a bald head, named Carl, he was so rude, told me to take my business elsewhere. My 15-year-old daughter was with me and shocked with the way we were spoken to. Carl needs some customer service training. Went elsewhere to buy my charger. May be taking my business completely somewhere else.

Terrible customer service. Terrible speeds. Increased Intermittent outages. It was embarrassing telling my new employer that my internet connection was down yesterday. It was down for 5 hours throughout peak business hours. I had to tether my laptop to my iPhone and use my AT&T 5G service. Overall, company is scamming its customers.

Can't get to my account unless I get their app. Can't change my password but I can pay my bill online. I don't have enough space in my cell for an app ➕ customer service is done by an answering machine

I wasted an insane amount of time attempting to resolve a billing issue for a cancelled account. The account has been billed for two months after the account was cancelled and the equipment was returned. I do not want to have to use their automated service to "resolve" this issue because it won't work. Yet again wasting even more time. They texted a link to my phone and then ended the call after going through all the hoops to try to talk to anyone about this problem. Instead they prompt with a "whole new experience" and a full sales pitch before disconnecting my call. This company is a joke!

False advertising, horrible service. Not to mention they spend $0 on improving their phone system. It does everything not to connect you with anyone. Only people answer are in Philippines. They don't speak English and try to reset your modem several times without any help. Absolutely garbage. I really hope a huge lawsuit would make these people out of business.

Was having issues with my internet. (For like a year with many calls) I called and they reset my modem and as we were waiting she reviewed my account to save me $30 a month. I asked if it had a commitment and was told no it doesn't but does have a 24 month price lock. Well 38 days later I Canceled and guess what? 12 month contract costing me $110