Xfinity Internet

I’ve been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. I generally got 300 to 400 Mbps. I had constant problems with my service. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. If I could give them 0 stars I would. I would not recommend this company.

I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. I don't always call to speak with someone but when I do..it's annoying. Check cable, tighten wire, the usually **. "We are so sorry.." Sure you are.. I worked in IT. Bought my 1st computer in 1984. I know what I'm talking about.. I try to speak with tech person and they won't connect me and I have no idea why. Xinifty is a joke for customer service, they can see I have called before.. But they have to read the script.. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go.

Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all.

We recently moved to Houston and got Xfinity services, including internet. It was a no-brainer, having had Xfinity for several years in California. Unfortunately, the internet has been spotty, down a few times a month. Doesn’t seem like much, but it’s a problem when you’re working. In California, we had an outage or two a YEAR. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Looks like they’re trained to do this, while looking for a solution, because this has happened every time I’ve called, whereas I’d prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. I already did that, really!! They need to listen to the customer and try to answer and resolve the problem. Why is my internet so spotty? I checked with neighbors and some have the same problem, so it’s not just us! Xfinity internet is poor in 77079, Houston.

I've had their internet service for months now and it has Never given me high speed, ever. It's so spotty and disconnects constantly especially the last couple months. Do not recommend at all. This is what happens when you allow a company to monopolize something.

I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. 1) I had Xfinity replace the line coming into my home to the modem. 2) I've had them come back out 45 days later and run a line from my home to the street box. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. 4) Two days later, they replaced it. Two days later it drops again. 5) They came out again to say the amplifier needs to be adjusted. They did and within 72 hours, it drops again. It drops my service every 24 hours. I even decided to try buying my own router for $350. It's just time for me to leave. I'm totally angry. DON'T GET THIS SERVICE!!!!

EVERY MONTH! I'm on assistance program to receive 30$ credit on the first of each month. My Service is $45 a month leaving me a balance of 15$ a month for me to pay. As An Example, This Month on the first I was emailed a bill for 67$. Later I was emailed a receipt for the 30$ credit. Then I received a bill for 87$. Can you do this math???

I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages. With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.

Zero stars.. Have been trying to get a credit for time without cable services that were charged for but not provided after Hurricane Ian laid waste to their cable lines. Went weeks without service but Comcast still charges full rates. basically charging for services NOT provided.

After hours of trying to push through prompts to get a real person, and multiple phone calls, I was told that Xfinity took too much money out on my autodraft payment because the autopay was set up for that amount. I had been paying $20+ less for the last two years, and the autodraft had no problem adjusting to take the $20+ higher amount when the promotion had ended; however, it failed to re-adjust to the lower amount when I began a new promotion on October 12th. I explained that the autodraft was not set up with my bank. It was set up with Xfinity, using their Xfinity autopay option. The final insult was that I was told "for my INCONVENIENCE" Xfinity was going to CREDIT the $26 back to my bank account in 48 hours. To REWARD me for my INCONVENIENCE, Xfinity was going to give me back what it illegally took from my bank account!!!