Xfinity Internet Reviews

Comcast does not offer basic services for senior citizens! Where is the psc on this? I am paying almost $90 for internet access only (cable tv was too expensive). I think it's time the psc comes down hard on Comcast for ripping off senior citizens! I would like to see a big fine and a senior citizen rate plan implemented!

I recently left Xfinity Mobile and went to T-Mobile to save money so in closing out my account the customer service rep told me, "Okay we owe you a 60 dollar credit" so that was good and the rep told me, "Don't worry I will delete your autopay card." I now had 36.36 taken out of my account after going through that last month. They were making up fees to charge my card. I was told because I didn't cancel the internet on the same day. This company is a bunch of thieves. You have to worry about scammers and these companies are ripping you off! That's why the world is so screwed up companies making up fees to rip you off.

I sign a 2‑year Xfinity Business contract 6 months ago. On the sales call I ask about closing early if my shop fails. The rep says it is fine if the business closes. No fee. My shop closes after six months. I call to cancel. Xfinity charges me $600 as an early end fee. I share this so owners know the risk. The contract sets a fee when you end early. I did not know that at the time. I asked about it and was told I was safe if the business shuts. I ask Xfinity to remove the fee based on what I was told. The answer is no. My view: this sets false hope for small shops. Get every promise in writing before you sign. Ask about early end fees and how they work. I ask Xfinity to fix this and train sales to give clear terms. I want a full credit of the fee and a clean account close.

Customer service gives me a number for Spectrum, spectrum gives me a number for Xfinity and so on and so on! In a constant loop where not a soul can help me with intermittent service, I pay on time every month for half the service as it is out so frequently,, frustrated with zero help or guidance hours upon hours of my time wasted.

To prevent me from disconnecting, Xfinity offered a “special” 2-year contract at a discounted rate. The following month, my bill did not reflect the agreed rate. When I contacted support, I was told the discount would appear on the next bill—but it didn’t. The next month, after receiving another inflated bill, I called again. This time, they claimed no record of the original deal and offered a completely different—and worse—plan.

The WIFI is so damn laggy but like ever since I used this wifi connection it's been like so slow (btw I can't stop the capital so yeah...) I also do not like the way that this connection just keeps on making me have to log back in. Thank youuu.

Just want to let people know that Xfinity will scam you out of sixty sum dollars when you cancel your service calling it a early termination fee? Problem is I was NOT on any contract? Just another way to scam you out of money. Their service was overpriced and did stop working several times. I never got a final bill or an email or a phone call to let me know I still owed money? They just sent my bill to collections? Amazing how I got that bill just fine. SCAMMERS!!

I wish I could give them a 0. For the past week it has been the most challenging I have ever experienced. My mother lives alone 82 yrs old. Does not have much but enjoys her TV. She has been without TV for weeks it is going on and off. We have called they don't show up on appt they make. I call again and tell them it is not inside her house multiple people on the street are having the same issue. They say they will send a tech 4-6pm. Again no one shows up and when I call again, they say it is not on the account I have ever called. I call again they send someone for inside the house and tell her, "Sorry. It is outside. Will send tech maybe another 48 hrs." At this point we have called more than I can write but I am in shock with amount of money they charge her and yet she still has no TV. They don't offer any reduction with no TV for the past 4 days, and it is going on and off for weeks.

No star if I could. I pay also 300 a month for internet and security auto pay. As soon as they took the money out my account the internet stop working. Then they tell me that can’t get anyone out here into Monday. My son does online school so he will have to miss school because of them. I ask to speak to a manager and they tell me they would put a ticket in for it. This is very bad customer service. I do not recommend them. They are very expensive and do not provide consistent service.

Internet sucks. I was a happy customer of Optimum for years and moved and am subjected to Xfinity and its spotty crappy services. My streams are subjected to delays and glitches now and I can't watch what I did before because of the buffering. It's crap.