Xfinity Internet Reviews

I see a lot of people have had trouble. My experience was excellent in Chicago signing up for a senior low income discount (I have SNAP and you have to prove you're low income) of $9.95 a month. Not sure the speed but there's no problem streaming movies and uploading downloading video. They gave me a combo cable modem/router which I could not get to work so they sent a tech which cost me $48 I think but it was worth it, he got it going and I have never had a service drop so far in 6 months. I pray they will not raise the cost, they said it was a forever rate. I also went to the local store to pick up the equipment and the lady was just fine.

I am giving 5 stars only because I finally got connected to Lucas (a real person!). He was knowledgeable, patient, personable and truly wanted to help. AND, he spoke English! Xfinity increased my bill from $231/mo to $265/mo w/o notice. Their automated phone service was a nightmare! I found a site on the internet that advised callers to say "plan change" or "remove service" to get to a live person on their phone prompts. I got to Lucas and he helped us, managed to lower our bill, and should be commended! Xfinity needs more people like him!

King of Prussia Sales Consultant Michael ** should be commended for his outstanding customer service. On a prior visit to the store, he provided his business card with his cell number. Today we lost home internet and were unable to book an appointment through the website or the toll free number. I called Michael, and although he was on his lunch break, he stopped everything and walked me through troubleshooting the issue. Getting back online was extremely time sensitive for a critical work project. Michael's expertise, patience and dedication saved the day. Comcast is very fortunate to have such a wonderful employee.

I have had so much grief with Xfinity over the changing to the Gateway modem piece of crap. Had expensive, but reliable everything before the switch. Then we had the strangest problem after a technician rewired the outside of my home I never thought anyone could fix. And the problem was their fault not mine I might add. Then comes technician #2 named Ivan to my home. Didn't expect much really, but I hoped! Ivan was on fire!! Here in the US for only 3 months from Ukraine Ivan knew what to do. He did it all! I was totally amazed by him. He spent over 3 hours doing a thorough, beyond thorough job and everything is perfect. No more pixel TV, screen freeze, intermittent internet at speeds below what I pay for, and my son can actually play his online games again. Thanks Ivan for all your expertise!!!

I am always pleased to come to the Xfinity office in Union. Very attentive and professional staff. I especially want to note the work of Patrick, who promptly resolved all my questions. Thanks to tech# Kyle for doing a great job switching the Internet to my other apartment. Thank you all! Be healthy and all the best to you!

Impossible to talk to a live agent. They lie about your bill and can't explain why the amount. Like talking to a robot. Paying 30 dollars for home phone which I don't have. This company should be investigated for bad business practices and look into the over charging of fees. They suck.

It's the worst company ever. Avoid it at any cost. It is impossible to deal with the process of this company. No customer service other than a dysfunctional bot. Extremely frustrated to get any help unless you cancel the service. Cancellation process is an insult.

They're jitter and routing are awful and on top of that the upload speed is much lower than the download. All this combined makes gaming at a competitive level impossible. I get constant jitter at fluctuation a of 20-30ms and it's driving me insane.

The worst customer service ever! Walked in, the woman was checking her social media and and after a few seconds looked up and said, "Can I help you" with a look like I was bothering her. I asked for help with my Ipad. She said, "We aren’t tech and you need to go find a tech store." I said, "All I need is for you to plug it in and see if it’s my I pad or my charger." She got huffy and said, "You need to go to a tech store," I said, "Fine. Where is a tech store!" She looked at me like I was an ** and said “google it”. The last time I spend a dollar at Xfinity again.

I’ve been with Xfinity since 1984. Last time had problem 2019. Then on Nov 7.8 the internet line was enhance. No internet for two days. Then from Nov 9 thru Nov 17 the internet was up and down. I call every day. Xfinity would believe me.. It was extremely hard to get a human. After the Nov 19 the internet up but the speed is the same. I pay for 500 mg bit, but only get 280mg bit. Customer service is extremely poor. I wish I could find better internet.