Xfinity Internet

We had a storm on 3/14/23 that took out our internet connection to the utility pole that was destroyed by a tree, and as of 3/26/23 are still without cable and internet. We have called Comcast Xfinity daily and scheduled appointments that no one shows up to and yet they still get paid for a service they can’t provide. I work from home and have had to rely on my cell phone data for the internet. This is ridiculous, we were only 3 days without power but have been without internet services for two weeks!

They are as attentive, 'till you sign and have issues. Then it's wait a few hours. Do you have that time? Been almost two years trying to get me service fixed. Now that the contract is almost up, they want to help. Welcome to robot answering, wait a few hours to get a real person.

The company is garbage. Service rubbish. The service is rubbish and the price is too high. A robbery without a weapon. I have never seen and never experienced such low quality service. A very high cost for a small service plan that never works right away. Simply run from XFINITY

I have been with Xfinity since 2016 and thought the services offered were good (no better or worse than the competition). Where they are BAD is Cost. I have lowered my services through the years from Cable/TV and Internet, to just Internet to keep costs reasonable. Later on lowered the Speed of Internet services to again to keep costs in line, but for the past several years I have had no other options to lower the price as they continually raise the prices. It seems that they just continue to try to keep bills at or above the $100 mark. With many other options at half the or less the price of xFinity available now I decided to go to my local xFinity store to check my options.

Customer is not allowed to speak to an agent unless the modem router is restarted. Customer has to wait 12 minutes for the restart. Customer has to call again and will be given an option to have an agent call in 3 hours. Turned out that Xfinity is hacked. Customer can connect the modem by cable to a device. Wireless is down all over U.S. Wifi name not showing.

I’ve been with Xfinity for about two years. They don’t care about their customers at all. They add extra fees on your bill. They are a scam. Run form this internet company. Employee number ** supervisor.

I got a surprise notification about a 40% increase on my internet bill that they never let me know was coming. I tried to contact them by phone and they would not let me talk to a person, so I was forced to "chat" for 90 minutes to fix the situation. They kept trying to upgrade me and sell me more crap, and I didn't want that. I just wanted a better price. I got it, but I did not need to type for 90 minutes to someone. Their customer service still continues to be horrible and I'd be embarrassed to be a CS person there.

Just because they are large corporation does not mean they are not going to scam you. In fact they will scam you and get away with it because they have monopoly in most markets. If you have chance pay 20$ more and use other company. This company will pretend to charge you less but at the end will compensate with scams.

Rated 1 out of 5 stars. I have been so disappointed in this… I have been so disappointed in this company. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Trying to contact anyone alive on their website was another joke. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! They raise prices arbitrarily and do not let you know. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. DO NOT GET XFINITY!

I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. That never happened. Subsequent calls has led to no resolution the problem. It has been a waste of hours on the phone trying to get this resolved. Can't wait to switch my service from Xfinity and Comcast.