Xfinity Internet Reviews

First off I'd like to say this is the worst service I've ever experienced, I was supposed to be refunded 400.00 dollars via Xfinity, I've been jerked around for four months already, I've been told several times this matter was being looked into numerous times to no avail, customer service is useless, passing the buck several times to a non existent supervisor, though it is 400.00 dollars I will seek legal action and will cease the use of this bogus company, once my contract is up next month I will not be back along with other family members and friends who've experienced the same unethical businesses practices Xfinity uses.

I recently moved to a new location and scheduled two separate appointments with Xfinity to have my internet connected. Both times, Xfinity entered the wrong service address, and the technician never showed up to my new residence. I contacted Xfinity customer service to correct the issue, and despite the mistake being on their end, they were not able to accommodate a same day solution. Instead, I was told the next available appointment is late Monday afternoon, a time that does not work for me. I run a business and depend on reliable internet. I cannot rearrange my professional responsibilities due to repeated internal errors by Xfinity.

Worst company to deal with, poor customer service, they prioritize new user discounts over loyal customer concerns (30 years). Happiest day of my life was today, said goodbye to Xfinity and I'm now a Starlink customer. Free advice to Michael J. Cavanagh, file for unemployment.

Up until today I was convinced that Xfinity cared very little about their customers. Then I was somehow connected to Jason. Jason uncovered the issues related to my problems and all of which were Xfinity caused. I went through 4 different agents who literally offered zero solutions and even an escalation agent provided NO HELP Exact words from him were "I don't have that information in front of me" and did not bother to find it. Zero Star review until Jason helped me. He dug, he asked questions, he put 2&2 together. Not sure who is training these agents but Xfinity Needs More Jason's! THANK YOU JASON! Only reason I am not recommending to a friend is that there is only one Jason and he cannot save customer service by himself.

I was with Xfinity for almost two years. I paid about $193/month for two Galaxy S24 Ultra phones and two lines, and my Wi-Fi was supposed to be $10, but they suddenly raised it to $65. Before switching, I went to give back everything and asked what I needed to pay so I wouldn’t get more bills. They told me just to finish paying the phones, which I did. Then 20 days later, they charged me another $193, even though I had already paid all my bills. Nobody warned me about this. When I complained, they blamed it on “misunderstanding” and took no responsibility. Customer service is bad, connection quality isn’t great, and billing is confusing. I do not recommend Xfinity at all — even if they offer free phones.

Xfinity has got to be the worst internet company in the state of Florida. I have been a customers for 10 months only and for the past month, the outages have been overwhelming. I worked full time remotely and so over the course of the last month I have lost 30 hours of work because of these outages. How can the company have only 2 outages the first 9 months of my term and then the 10th month have that many hours of outages Mon-Fri standard work time hour? Needless to say my boss is livid with me. I'm livid with Xfinity. Why do I pay a monthly fee if you cannot honor the reliable internet service YOU SAY you provide.

My bill increased $20.00-called X to remove streaming services. I asked the out of the country rep to remove streaming services and internet only. 1.5 hours on the phone I was asked to confirm a package that included a streaming service which lead to yelling and screaming to get someone on the phone to give me internet only. OMG what a scam. Finally got another person telling me I would not be charge if I agree the new package that included a streaming service. Told him a either internet only or I'll sign up with a different carrier. I got internet only but not until cussing, yelling and scream, WHY?

Love the low prices! You have to trade for terrible service. Started out with 300gb and 2 mobile phones and spent over 3 hours one evening and nearly 9 hours the next day trying to get the phone numbers ported over from Verizon most of the time being passed from one service rep to the next after 30 to 45 mins each time with no one taking any responsibility for the issue then finally I reached someone who knew what she was doing. Took her 10 mins.

This is the most laggiest wifi I have ever had. I'm warning you. NEVER EVER EVER GET THIS WIFI! This by far the worst wifi I have ever had. Don't waste your time with such a useless wifi. If you get Xfinity wifi you might as well just not use it. It only actually works 1% of the time.

I have been using them in Western PA since 2020. I don't think location or length of service matters much. They're the worst everywhere. The longer you’re with them, the more you hate them. They're far too big to give a crap. That's why no one receives technical help. They dehumanize help. They remove programming while increasing your rate. I would NEVER, EVER go on autopay. Maybe that's why online billing is a pain to use. I can't wait to get rid of them. I just don't think any of the others would be much different. I wouldn’t dare using Verizon. I have their phone service. Like Xfinity, it's hard to find a second star on Verizon reviews.