Xfinity Internet Reviews

My husband and I got new phones at our local Xfinity store. The service was wonderful. We were taken care of quickly and expertly. I give top notch review to the following service people who worked with us (twice) and answered all of our questions... Anna, Ulizes, Luis, Esmeralda. All four of these customer service representatives were incredibly patient (as I listened to Ulizes especially deal with a very difficult person - he listened with respect to an elderly man who went on and on with the same question. Ulizes spent a great deal of time explaining over and over). Each representative was upbeat and pleasant and most especially patient since we had many questions and needed much help! Ten stars to each of these great sales people.

I see a lot of people have had trouble. My experience was excellent in Chicago signing up for a senior low income discount (I have SNAP and you have to prove you're low income) of $9.95 a month. Not sure the speed but there's no problem streaming movies and uploading downloading video. They gave me a combo cable modem/router which I could not get to work so they sent a tech which cost me $48 I think but it was worth it, he got it going and I have never had a service drop so far in 6 months. I pray they will not raise the cost, they said it was a forever rate. I also went to the local store to pick up the equipment and the lady was just fine.

I am giving 5 stars only because I finally got connected to Lucas (a real person!). He was knowledgeable, patient, personable and truly wanted to help. AND, he spoke English! Xfinity increased my bill from $231/mo to $265/mo w/o notice. Their automated phone service was a nightmare! I found a site on the internet that advised callers to say "plan change" or "remove service" to get to a live person on their phone prompts. I got to Lucas and he helped us, managed to lower our bill, and should be commended! Xfinity needs more people like him!

King of Prussia Sales Consultant Michael ** should be commended for his outstanding customer service. On a prior visit to the store, he provided his business card with his cell number. Today we lost home internet and were unable to book an appointment through the website or the toll free number. I called Michael, and although he was on his lunch break, he stopped everything and walked me through troubleshooting the issue. Getting back online was extremely time sensitive for a critical work project. Michael's expertise, patience and dedication saved the day. Comcast is very fortunate to have such a wonderful employee.

I have had so much grief with Xfinity over the changing to the Gateway modem piece of crap. Had expensive, but reliable everything before the switch. Then we had the strangest problem after a technician rewired the outside of my home I never thought anyone could fix. And the problem was their fault not mine I might add. Then comes technician #2 named Ivan to my home. Didn't expect much really, but I hoped! Ivan was on fire!! Here in the US for only 3 months from Ukraine Ivan knew what to do. He did it all! I was totally amazed by him. He spent over 3 hours doing a thorough, beyond thorough job and everything is perfect. No more pixel TV, screen freeze, intermittent internet at speeds below what I pay for, and my son can actually play his online games again. Thanks Ivan for all your expertise!!!

On Demand is not working. I get a message to “try again later.” I turned off the WiFi and TV system and then turned it all back on. That didn’t solve the problem. I then connected with an “Xfinity assistant” through text, and the “assistant” remotely turned off the entire system and rebooted it, but On Demand continues not to work. I was referred to the “Xfinity assistant” to call customer service, and the robot at the customer service line wanted to refer me back to the “Xfinity assistant.” I’m now on hold to talk with a human being and have waited more than an hour to connect with a “representative.”

Worst internet service I've ever had. They send you a letter at least two weeks before your bill is due and then the week before your bill is due they tend to play with your internet by turning it off and turning it back on and forcing you to use their automated system on their app and they do this every single time. I've had their internet for two to three years and it's been going on every time and they'll blame it on something else and randomly turn it back on and I promise you it does not matter how much you pay for the internet. It is not high speed

The worst cell phone company out there. Unqualified employees. Terrible service. Misunderstood customer service. I do not recommend it. You will be frustrated with the terrible customer service this company has.

They are not transparent, I canceled my account and returned all equipment on 06/10/23 and they kept charging me 2 months afterwards. I contacted them on July after they auto collected payments in July, they claimed it wasn’t properly stopped (I guess I have to pay for their mistake) and a month later, they collected again (08/11/23) because I had autopay enabled. Spoke to my bank and after about 30 days investigation, they reverted it. Now they put it in collection, $190; 2 months of un-used service. I finally contacted the customer service as I still have access to my account billing statements and went through it with him. They offered to start a dispute process for me. Instead of that, what they actually did was posted a magical final bill of $190 for sept 04 doubling down. I have never seen such corruption and unfairness with any other company.

Xfinity WILL take your money after you discontinue your wifi. Then you will call multiple times and they will tell you that you will get a refund... that you will never receive. If I could give them zero stars, I would.