Xfinity Internet Reviews

I am satisfied most of the time when I can download videos and games smoothly. But sometimes when I play games the connection can get funky. The reliability is not that great. Whenever I want to play a game or watch something I have to be mindful of my internet, which does not connect that well. Though I have not had to contact customer service, I remember it being really frustrating for my parents who had to deal with switching a new cable for some reason. However, it was fairly easy to get installed and the cable box is really small and convenient and can fit in any cupboard or stay hidden. The password is quite long but the box is very simple.

The XFINITY service was pretty easy for the worker to hook everything up. We had Internet, DVR, and TV installed and it took about one hour and service was up pretty fast. However, their customer service is Really bad, their lines are always full and it takes forever to talk to someone and even then the person you're on sounds like they don't care most of the time. Also, when it's up the speed is great but Comcast have a habit of capping your speeds even though there is currently no data cap over here. Then it frequently has service outages that their website never tells you about. It's also a Pain to cancel.

Comcast gave a specific time the installers would arrive instead of a several hour "window". They arrived on time and finished quickly. The employees were very professional too. Our internet service was very fast and rarely had outages. And even though I signed up for one of their lower packages my speed was always as advertised when I checked it. There was never any lag or slowness experienced. Their Customer service was great too when I called to report outages and service was usually restored very quickly. I only had to call a few times but when I did hold times were very short. Every representative I spoke with was very friendly and helpful.

My internet service is always reliable. I rarely ever had a problem with it being unreliable and if I did, it was resolved in a timely manner. The speed is fast for the most part. Every now and then it would run slower than usual but it was still able to get the job done which is the main goal. I would recommend this to a friend. The installation was also quick and done in a timely manner. An employee was able to come out to my residence within a day or two at most. Their customer service is great. If I ever had an issue I was always able to speak to an actual person.

The installation was very easy and fast. The installation tech came to my house and was done in under 30 minutes. They are timely and definitely know what they are doing. The company is very reliable and rarely lets you down. Service is almost always on and they are a company you can definitely count on. They are great. They offer great speed and reliability. You can complete multiple tasks at the same time such as internet browsing or streaming Netflix or watching videos on YouTube. Their customer service reps are also always willing to help you resolve a problem if something comes up. They are there for you when you need help and are great at helping you.

Comcast has high speed data without slowing down and no buffering. The speed is an unbeatable high data plan on any device. It also lets you use multiple devices. It's very dependable compared to Dish and AT&T. The installers are also very courteous, friendly, professional, and helpful at answering any questions you might have and personally showing you how work the devices. And when I call customer service they are very friendly, asks how you are, helps with all questions and troubleshooting problems wirelessly, guides you through purchases as well. I would recommend Xfinity to my friends and family.

Comcast Internet Service is very high speed and always reliable. I rarely experience buffering when watching videos online. I only have problems with speed when it's storming or windy outside. Other than that, we don't typically have outages. Comcast has awesome customer service. The representatives are always friendly and seem happy to help. My questions are always answered effectively. Also it did not take too long for installation. They did not do anything invasive either. The set up was no different from any other service provider. So, I highly recommend them.

It took a little longer to get set up than we were hoping, and we did have to have the installers come back once to fix a problem. They did, however, respond to our call immediately and the technician who came out was able to fix the problem right away. Our Internet speed is faster than all of our friends. I almost never have to wait for a site response to load, even with complex illustrations. Searches are performed instantly. It's much better than I expected it to be. Anytime we have had a problem with our service, we have called them. If they couldn't fix it right away, which they usually did, they would give us regular status reports on progress. We have had great experience with customers service. They are friendly and professional and can usually resolve any issues we have over the phone. If there is an outage, they keep in touch about when service will be restored.

The speed is extremely fast and reliable, all of my things load very easily and smoothly. Sometimes we would have problems, but when we called for help the problems were easily fixable and from then on we had no problems. The people who came to install it were very nice, clean, and it didn't take them a very long time. When I called customer service I was connected very fast and the representatives were very nice and friendly. It was an overall good service and my family loves it. I would recommend this service to all of my friends!

Speed is fast, we have never had any issues of it being slow and that is awesome. We have used other providers before and Verizon is the fastest system we have used in a long time. Very good with installation, we have never had any issues and I love how easy it is. We are always happy with what comes along with Verizon. Very worth it. They're also very reliable. When we have any issues they are great when it comes to calling and trying to figure out what is wrong. Customer service is AWESOME! If we have any problems they always are there to help us at any time, always answer phone calls. They do their best to help us no matter what our circumstances are and if they don't know what is wrong they help us in any way possible.

They show up in a timely fashion and guarantee it if they don't. Also, they install fast and explain everything. When I call customer service they are polite and understanding and they are friendly and capable. They answer fast, and if maintenance is needed they arrive on time. They answer all my questions and usually all issues are resolved within that phone conversation. When it comes to watching Netflix or downloading ebooks the speed is AWESOME. It takes seconds for the books and we are seconds to open Netflix and watch a movie. I love it!! I definitely recommend this company.

The installation process was quick and easy. The installer was very professional and got it done fast. Comcast is very reliable. The speed is awesome even when storms and wind hits. Most services blow out once there's a storm. But this one is always on. Also, the speeds are great even when the highest level of usage among users occurs. If I need any help, I just contact the customer service reps and they fix it fast. The customer service department is great. Not just the telephone reps but all the employees. The professionalism of this company is outstanding. I have never received such a great level of customer service with any other provider. I would recommend this service to anyone because of the awesome services received.

They are always reliable and super fast 24 hours a day. I don't think we have experience downtime so far. I can have multiple machine on downloading videos and there is no issue on doing that. I can always rely on the speed of the internet to get things done. The installation was also super easy. The people at Xfinity know what they are doing and does a good job at it. The only downside is the modem. You either have to buy off Xfinity or rent it every month. But the customer service is always helpful when I contact them. I can always either call or email and get a fast response. Overall, they do a good job providing support to their customer.

The installation process was good. I installed everything on my own and it was very easy. Any questions or problems I had I called customer service and they was very helpful and answer all questions. They are very informative and give useful information and they made sure I had everything I needed. Customer service is great as well as the internet reliability. There are minimal to no interruption and if so it's taken care of in a mannerly fashion. It's high speed and it only takes a few seconds for web pages to load. It doesn't slow down when multiple people and devices are on at the same time. The speed is great.

My system was set up properly but I later experience problems on a monthly basis. Sometimes it shuts down and is harder to bring up. I have to wait too long for the system to come up and have to turn off my computer and start over. Changing applications also takes too long. I have called customer service and told them about this problem. But recently I had to call several times before I could speak to someone to fix the service and it is difficult to get someone who understands the system. The service is not good. I have had service rep to hang up and not call back. Some have given wrong information and billing problems are a monthly hassle. I have been billed for items not ordered.

Comcast provides a reliable broadband internet service that offers great customer service. Any time of day or night it is available with little to no outages. The install was fast and efficient. No problems with the customer service provided for the installation of the internet. They were friendly and knowledgeable. Any time I have to contact them they are also friendly and knowledgeable. Also, their online support is fast and very efficient. I have used it several times to check if it was my service or my wifi router. Most times it has been as simple as turning off my router and restarting. The online support walks me through the process and tests my service. Most days I have little problems with the speed. But I am able to stream movies with no issues. Occasionally I have slower service in the evenings but that is a rarity.

I've had Comcast for a few months and my internet service is very reliable and the speed is excellent. I can watch my shows without them ever stopping to buffer. I like binge watching shows every so often and I've never had any loading issues or complaints about my internet speed. It was a painless and easy installation. The person that installed the cable seemed very competent and knew what he was doing. He was in and out and came when he was supposed to be here. I have had no problems with billing, too. Everyone seems like they know what they are doing and very knowledgeable.

The company itself was great. The install tech arrived promptly calling an hour before to confirm the appointment. He installed quickly, and gave both my husband and I a quick training course on operation of devices. He also explained the warranty process and gave us troubleshooting tips for future use. I never had an issue with customer service or billing. The few times I had to call customer service I was always met with nice reps. My questions and concerns were always addressed quickly and all issues were addressed in a timely manner. The techs were great and respectful every time they had to come out. I would definitely recommend them. The internet speed was awesome for the area I live in. I am from a very rural area and we barely get cell service. So imagine our surprise when we only had one bad outage in 5 years.

Their installer came out and quickly did an efficient job and even though there was some confusion he corrected it and made things right. Comcast is a reliable Internet connection and speed without all the crashes and disconnects of most other ISPs. The internet speed is very fast and there's no noticeable lag in gaming on a console and across my laptop and desktop... I am very satisfied with the experience I've had. Also, their customer service is very helpful and considerate... The ones I have spoken to. They were thoughtful and offered some kind of assistance when needed... Very grateful to have them here.

Comcast internet service was as good as can be expected. However, it disconnected a lot. Their service sucks. It was really hard to get anybody on the phone and it took about probably 30 minutes waiting for them to get on the phone. But if you could have a good somebody on the phone they're very friendly and they do try to help. They will give you all the information you request. They will tell you everything you need to know. They will try to walk you through many different steps of how to fix it, and they will even send a technician out and fix it.

It's very fast internet service. It never buffers unless there is a really bad storm. The only reason it's not fast is from the device I use to access the internet is kinda old. Decent price for the value of fast internet. The installation man came on time and it didn't take him too long to finish. He was nice and polite and very professional. However, customer service kinda sucks. They do fix your problem you call about but sometimes you can be on hold for over two hrs. I even called as soon as they opened and was still on hold for hours.

We signed up for basic, but the installer hooked up full package with no extra charge. The installer was friendly, helpful, professional, knowledgeable and was very accurate estimating his arrival time. Customer service is great. They have quick reply time and signup, offered discounts on new desktop with service and did not turn off service due to late payments. However, the signal does not always reach other side of large house and cuts in and out at times but it handles multiple devices easily. Also, the internet speed gets backed up when too many devices are used simultaneously with Netflix. Would like to see stronger signal but other than that, it's a great deal.

The internet service is fast and works great at times! The speed is good quality -- my surfing of the internet and having many tabs open for school work is convenient and there is rarely a lag, unless it suddenly decides to shut off. For some reason it goes in and out -- even when only one person is using it! It can be frustrating since I am a college student and would like to work at home! Also, the wires can be confusing and one small move could possibly mess the connection up!

The speed is adequate for what we use it for. They have better options available, but we really mostly just surf the web and sometimes stream Netflix or play Minecraft, and it's adequate for that 90% of the time. Occasionally the internet is slow or has issues, but this is usually fixed by resetting the router. Installation was fast and easy. We didn't even have to have someone come out to the house, just plugged everything in and the people over the phone talked me through it. It was quick and painless and worked right away. Customer service has always been polite and helpful. For some reason they have had my name spelled wrong on the bill for like a year and I've given up trying to fix it, but that's a pretty pointless issue and they've always solved any other issue right away.

When we first had our services installed it was quick and easy. The only thing I wish was different is the waiting period to begin services. But Comcast has been a decent internet provider for my family and we have had very little problems with the Wi-fi and we have experienced decent customer service. Even when our service has gone out it has quickly been resolved. I have had great customer service. For example tonight I had an issue with our cable and I called Comcast and it was fixed very quickly. When we have had issues with our box or internet or even our bill they have been courteous in going over it. Also, our internet speed is quicker than our phones. I love the wi-fi connection and I love that it works almost always.

Comcast is reliable most of the time. There are definite lags in speed at times, though we try to take that in stride. I have not been dissatisfied in Xfinity/Comcast. The person who came out to install service was very friendly and went out of his way to make everything work well. I wish all their employees were that good. However, customer service has not always been stellar. I've found out about price deals and when I've called about it, the reps treat me politely, but seem like they are bothered that they have to do some work.

I usually don't have a problem with this service. It works well. When we do have a problem, we call and they can usually fix it in no time. Installation is good. My husband hooked up all the modem all the while talking to a technician. Installation many years ago was quick and easy. The guy who came was professional and super helpful. Customer service is great. We called a while ago to ask why our bill is always so high. After asking us some simple questions, our bill was lowered to a reasonable amount which was great. I never had a problem with the speed. We can watch clips on our tablets with no problem as well as downloading contents onto our devices.

Comcast's Installation was free, but have to pay for the equipment. Contractors left behind somewhat of a mess, but nothing too bad. Comcast does not have many outages. Maybe once a month for less than ten minutes. Other than that it has been ok outside of peak times. Bandwidth is there and speed is decent. Able to stream a movie and browse the internet and/or play a game. Issues are normally resolved quickly when called in to customer support.

My cable & internet always works great. I've never had any major issues in 7 years of service. Downloading & streaming are very fast, consistent and reliable. I truly cannot believe how quick this internet is. They are highly recommended. In addition, the customer service reps always answer when I call & they are always quick to fix any problems I may have. They are a good value for the amount of money that is due every month for the bill. On the other hand, the only issue with installation was they give you an 8-hour window to be home. They said they would be over between 8-4 pm on a Monday.

I ordered it and it worked out quick and responsive. I didn't have to be on hold too long. The guy who installed it knew exactly what he was doing and he was in and out in under an hour. I was pleased with how long it took him. The speed is as fast as I'll ever need. I have 60 mbps and it works great. I don't ever have any issues with it going out and I can watch videos or do whatever I need to do. Also, I can have all of my devices connected at once and do anything on them.

Well coming to hook up the guy was very knowledgeable on what he was doing and he was very quick, was in and out of my house probably in about 30 minutes. Plus, the customer service really don't have long wait times and they're really helpful even over the phone. Most places it takes you forever to be able to even contact anybody. I've had a lot of different service providers and they are by far the fastest. I have not had a problem with streaming music, streaming movies or anything. Xfinity is very reliable, it's just fantastic all the way around and best ever. I strongly recommend it and you get great cable too.

I never worked directly with Comcast, but I reap the benefits and they are fine. The internet is fast, but it still takes a few days to get back to us when the Internet was being particularly slow or even disconnected. Seeing as we have jobs that require internet connection, this is quite inconvenient. The speed is not very fast, but I've also seen slower. We have a big house and it doesn't reach to all areas of the house. Also during the installation, we were told they were going to have a put a rod on our house and that it has been known to cause fires in lightning storm. Somewhat disconcerting and concerning, so we put the rod next to the house.

Our Comcast internet service is spotty and extremely slow. Speed is the worst problem! The bandwidth is very thin and it takes a long time to download or upload anything. I wish it would work faster!! Sometimes it stops in the middle of an episode. When more than one of us it trying to watch Netflix, it doesn't work at all. We are often very frustrated with it. When I am trying to upload a video for grad school it takes about 20 hours to upload, and this is not an exaggeration. I was not home when they installed it. My brother was the one who was home and he said the guy put it in and there was no trouble. My brother works on computers and have made some adjustments which have helped a little but it's still annoying. Furthermore, their Customer Service can't help! Every time we call they either do not know what they are supposed to be doing or they are not sure how to handle it. When they do seem competent, they still don't help.

I've had Comcast for years and it has always been reliable service. When I need help I just call and they help or send someone right out. I'm thankful to have them. Customer service reps were very friendly over the phone. And when they came out they were friendly, presentable, knowledgeable, and helpful. Comcast was fast and efficient with the installation process and timing. The installers were very fast and helpful with instructions on connecting and using the wifi. They helped with placing and learning where it all is. The best thing is having great speed and also working all the time and never glitching. I use two tvs and three computers along with other phones and the wifi is still fast and reliable!

My installation experience and the customer service were great. The technician was in and out in about 20 minutes and after that we got to use the Internet with no problem. Then, if we ever had a problem we just give them a call. They were polite very professional when we had to deal with them and very courteous. Also, my Internet service providers' reliability was great because it never cut us off, never shut us out, never broke in the middle of anything to cut us off.

The internet service works fast and I can watch movies online, download music and stream movies. It's good for me and my family and we can do whatever we want to do. It's fast for the money I pay for it. It's good for those who likes gaming and streams movies especially if there are more people in the house using Internet same time. Also, customer service is always helpful, knows how to satisfy the customer, and are quick in solving problems, and I don't have to wait long for connecting with customer service. I'm overall happy and satisfied with how it works and will recommend people to use it.

I've had very little trouble with my Comcast Internet Service. The speed of my internet service has been great. Just a few power outages and they sent somebody right out. My experiences with them and their customer service has been great. They try to take care of the problem before they send out a technician. I have been with my internet provider over a year and have not had to contact customer service at all. I will not be changing services at present.

We have good service and I like that we have a bundle phone, internet, and cable and that we have an On Demand and that our provider has a mobile app that I can watch live movies on the app. I really like our speed because we really need our speed to be fast because we use the internet all the time shopping and doing job applications all the time. Our installation is very good. We have a basic cable box and it has a vibrant blue light and we change how bright it is. It so cool. I am glad that we have Xfinity versus our old provider WOW and we had a lot of problems with them. We had to get rid of them because they were raising our rate to fifteen percent and that just made me and my dad really mad. The customer service is really good. I'd recommend it to other people because they are willing to work with you when you have an issue with your service like we did before.

I love the customer service, always helpful. I am very satisfied and happy with them. They are so friendly and nice. Every time I call with questions or comment they answer right away. Also, the installers were right on time and very friendly. They were very fast at installing the internet and made sure if I has any questions and answered them great. Moreover, I am very impressed by the speed of the internet. When I watch movies or stream shows it does not buffer or is all glitching. Plus they load right away so I am not waiting forever to start movies or shows. I would highly recommend it to everyone in my family and friends.

The internet is always working very efficiently and is always fast. All of my family can be on it and it still keeps its fast speed. Also, there are rarely any difficulties. It has a decent range, could be better. I am very happy with this. It was pretty easy to get installed in our house. We had to move it once, but that was because the signal didn't do well through many walls. They were very kind and helpful when installing it. In addition, everyone at customer service is very friendly. They always do their best to help as quickly and efficiently as possible. All issues have been resolved and there is no issues that have been prolonged.

The internet was reliable. It did the job I had hoped and I wasn't expecting it to be as fast or efficient as was lead to believe but I was pleasantly surprised. The installation was quicker than I expected with little or no problems encountered. I had talked with someone who had it before so it was no problem. Setup was the same, too. The customer service people I encountered were helpful and made it easy to go through the installation process. They were quick, easy to deal with and to the point. Internet speed didn't seem to take longer than thirty minutes start to finish but it was smooth and to the precise point that I needed to do.

Comcast came into the house a little later than schedule and were a bit rough with everything, plus we were having a few problems. They installed it fast and answered the questions we had for them to the best of their ability. However, it was a little delayed and they didn't call us back when we called them. Once we were on the phone, we were able to ask what had to be done and it was good. The speed is good. Fast downloads and uploads. Sometimes the internet goes out and it does come back on for a while and sometimes the service is slow in responding. There are a few issues with the connection from time to time, but that is only in a couple of areas and it is good everywhere else. Overall the service is fast and efficient and it helps me do what I have to do.

Installation wasn't great and it was about what you'd expect but the tech who was coming to install was running late and wasn't the nicest person. He didn't communicate very well what he needed from me. It wasn't a bad experience, but it just could have been better. But with the internet itself, I always felt that my it would work, I never had to worry that it would run slow or stop working or cut out unexpectedly. Streaming also went really well with it. I never had to worry about Internet speed and I could always rely on it to run quickly. I could have multiple windows open, stream video, and have multiple devices using the Internet and it never ran slowly. Also, customer service was always super helpful. Whether by phone or by email, they always got back to me promptly if I ever had a question or concern. And when I was considering switching, they worked with me to create a better contract that would be affordable and for my needs.

The speed and connection were rarely an issue. We were very satisfied with bandwidth, ease of access and ease of use. We have hopped around from service provider to service provider. There were few, if any, other competitors that could rank up with its speed. The prices, though, became too spend your for what was offered through the service. But what better kind of installation than simply unpacking and plugging in? If not only that, representatives were accessible and on site within a reasonable time to install for us. In addition, the customer service representatives were only a phone call away. The majority of the time, they knew exactly what the fixes were and helped solve problems swiftly.

We were actually pretty pleased with the installation. The service tech was on time and even called to let us know when he would be there. He was very professional yet friendly. He did what he had to do in a reasonable and made sure we were comfortable with using all the equipment before he left. But it seems anytime I would call with a concern I would end up with a tech that I either couldn't understand or just wouldn't listen to my concerns. I felt that the person was given a set of general answers that they referred to and they stuck to it. I always ended up more frustrated than what the original issue even called for.

The technician that came to our home was on time, very courteous and was definitely very knowledgeable. It didn't take him very much time at all to install everything that we wanted. Comcast has very fast speed and reliability and we almost never experienced any service outages. When we did experience them, it usually didn't take very long for service to restore. I would also definitely recommend them for speed. I did a speed test on several occasions and it was always where it was supposed to be. I had to call customer service a couple of different times to find out why my Internet wasn't working. The rep I spoke with was very knowledgeable and offered to follow up with me when the time frame was up for the service to be restored.

XFINITY claims to be the best but they are ** and truly I'm offended because this dusty ** boy was here for 4 hours 3 weeks ago telling me this is so much better AT&T and telling my son he is gonna have strong Wi-Fi in his room only for this ** to be slow asf = to not working and worse than AT&T. I am throwing my router and cable boxes in the ** garbage this was so rude!!!

I had an easy installation process because they worked to find a time that was convenient for me so I would not have to alter my schedule in any way just to be there for the process of installing my internet service. I like that their customer service can be there around the clock to help solve any problems that may arise within my account at any time be it day or night. I also like that my internet service is reliable and that they are there to have my back when there is no weather issue that causes the internet to go down and they walk me through getting it back up again. But it rarely goes down and we rarely have connection problems compared to people with different internet service providers who continually have problems establishing an internet connection.

I'm a gamer and movie streamer. Comcast residential speeds they provided satisfied my need for speed. Whether I was playing Call of Duty for NBA 2K, always seem to have enough megabytes to do what I had to do. I could usually rely on connectivity redeem during intense storms. To be able to access up-to-date local news comforts me. However, the costs exceeds the value of the service. Paying $200 internet or cable services is unreasonable when you consider the earning power of most of their residential market. Most of the people on the other side of the phone for Comcast don't like their jobs. Having to defend prices for an employer that are greedy and exploitative over a product that is the lifeblood of communication has to turn their stomachs.

My Comcast runs great in perfect weather. The speed is very fast. There is literally zero waiting time. Even movies and large downloads are extremely quick. The only times it is slow is under poor weather or heavy Internet usage days like an election or cyber Monday. Extremely simple installation, and there are no cords everywhere. It looks great in every Internet connected room in my home. I called two times for assistance, and after a satisfactory waiting period, all of my questions & situations were spoken about and resolved in a friendly and efficient manner. I would recommend this to absolutely anyone considering it.

Comcast tends to have good download speeds and is great for online gaming, plus streaming music and video. Their service rarely gets bogged down by multiple devices at once. I've never had any issues with speed besides during regular maintenance hours, early in the morning. Their installation is quick, if not totally painless. The service technicians can be a bit gruff, but they are good about getting everything done and not leaving a mess. Their customer service department is often rude and unsupportive. If I can get an issue fixed without calling them, I will. Thankfully, most issues can be fixed after searching them online.

The initial costs of installations seem really steep, but no real other choice. The installations have always been quick and done by knowledgeable professionals. Also, I've had nothing but the absolute best when it comes to Comcast customer service. Any and all issues have been handled very quickly and in expert manner. My only complaints are cost of the service and speed bogs that seem to happen in the late evenings. The speed is awesome during from morning to early afternoon, I really notice the difference when watching streams. But other than those two issues I'm fairly satisfied.

I was really pleased with the installation. The employees were on time and very nice as well as setting up at a fast pace. The price for installation was reasonable. The service is fast and reliable and has quality customer service. Rates are reasonable and has easy payment options too. The speed of internet service I get is very acceptable. It could be faster but we pay for what we get and I am happy with the overall speed provided. I have never had a bad customer service issue. All my problems are solved immediately and all my questions were answered in a knowledgeable way that I understood.

Installation of Comcast Internet service was ok and got it for free. I could have done it myself but did not have that option. With Comcast Internet service, there is not many outages. In bad weather it still stays on. Price is decent too although sometimes it's hard to talk to a real person. Once you do they just try to talk you out of it and sell you something else. Sometimes it's good but other times is slow. Router needs to be reset. I'm not sure why it's slow sometimes but still worth the product. Not the greatest but would still recommend.

We are subscribed to the Boost package and it is great. It allows us to have access to both types of internet connections that are commonly used on most devices. We can upload and download with ease. We watch movies via streaming services all the time with no problems. The internet service has been reliable with only 2 outages in 5 years. Able to run multiple devices at the same time on wifi with no issues. Much better service than the competitors for the money. They do not constantly increase the costs like the competitors do. Their costs are pretty steady over time, and we have had very little change in our bill in the past 5 years.

It was easy to do the installation. It doesn't take a long time and there's not a lot of cords to worry about where they go, or make it confusing. They come and do it quickly and if you ever need to move or unplug it, it is very easy to put back together. The internet service was very reliable and I had no problems. The speed is great and the pages load fast. You don't have to sit and wait 5 mins for a page to load and it comes up almost instantly. I had no problems with the speed. Their customer service was great too. They were very polite and professional. They knew the products and could answer any question you might have.

Comcast Internet tends to go down often at random times. However calling the company for help is always a good fix. They answer calls every time and try to help as much as possible. Last time I called, the employee took me step by step on what to do to fix my issue. The installation was fine. It was quick and easy. The representative was not so approachable though. He looked like he hated his job. I feel like he could have done a little more to make the experience a little less awkward. But despite that, representative did what he needed to do without any major complaints or issues. So, the experience was fine and I was happy with the speed of the installation.

We are very happy with the speed of our internet service provider. No matter what we are watching on-line there is very little loading wait times if any at all. We couldn't be happier with the speed. Comcast is very good. It's out of sight out of mind because our internet is always performing in tip top shape. We are also very happy with the installation. It was fast and easy for them to set up. They arrived promptly at the designated time. We've only called customer service once and they were polite and efficient and assured us the problem would be fixed as soon as possible. In all the years we've had the service, we have not had any other troubles so I'm very pleased as I hate calling customer service in general.

Comcast internet service is mostly reliable. The internet speed is usually good for multiple devices, as well as streaming. Sometimes it slows down, and the router needs to be restarted, but mainly it is fast enough. Signal strength in back of apartment is not very strong. I wish the signal strength was better. Fairly easy to install the router and connect it through the cable wire. I was provided a cable splitter so the cable box and router could both be connected. Customer Service is friendly and mostly helpful, except the biggest issue, which is negotiating with them about package prices. These are too expensive, and so is modem lease. Not happy how inflexible they are now. Customer loyalty doesn't give very good deals any longer.

The internet from this provider is very quick and reliable. It does sometimes freeze up or randomly turn off. It sometimes becomes very slow, and it sometimes stops working completely, causing my computer to crash while attempting to reload the websites. But other than that it is a very good service. The installation was quick and easy, and the process of installation was also quick. It may also depend on whether or not the client has a router already set up, but overall the service starts working almost immediately. Sometimes the employees are a little stubborn when it comes to certain issues, and sometimes when in communication with them because of an extra fee that isn't supposed to be there, they insist that there is nothing to complain about.

Xfinity is a very reliable ISP. I have been a Customer for over 6 years and they have awesome speeds for their internet. I think they have some of the fastest speeds around and anytime they get faster speeds they give me the option of upgrading for an additional fee of course. The installation process was very simple. It took about 20 mins and my services were up and running with no problems. If you do self install they give you step by step instructions which makes it easy to do it yourself if you do not want to wait for a technician. At first calling Customer service was like a headache but now they have gotten better with helping people with their issues and making them feel important. I can definitely see improvements.

Comcast is excellent and reliable service provider. The installation was easy and very fast. I can do myself and if you get some problems you can contact the technical support and will received a good and quality support. It's prompt and reliable. The customer service is great. It's easy to reach and can resolve the problems in the fast and effective way. They have a very qualified personnel who can help a lot. The speed is fast and I cannot complained about it.

Didn't think installation would take more than one guy to set it up but they were very thorough and walked me through operation step by step and were super helpful. Comcast was super fast most of the time but there would be erratic patches where it would go out for a couple hours at a time. Customer service always credited my account for down time though. It always ended positive but as with most customer service phone calls you can expect to be on the phone forever and not talk to someone helpful the first time someone picks up. By the second person it usually gets to be helpful. The service speed is excellent most of the time except during high traffic times like weekends and prime time you can tell it slows a bit. It's usually pretty reliable and doesn't go down for long.

Installers put the internet connection in very quickly and had great customer service. I have a dog and they were very attentive to him. It was very nice. The gentleman was very knowledgeable. He answered all of my questions until I could understand. They treated my home very well. However, the internet is very unreliable, would slow down all the time. It seemed as if the tiniest storm would cause it to go out. Most of the time the speed is okay, but when we add any WiFi capabilities such as phone or laptop the speed slows significantly. Makes it hard to let visitors use the service. Online or phone customer service is lacking as well. I hate when I have to call, I'm always going to be put on hold for up to twenty minutes.

There have only been a handful of times when my internet service went out or was slowed down. Anytime I'm using my internet service with Xfinity, I'm very pleased with both the speed and reliability of their internet. I live in a remote rural area, and although I gave Xfinity my correct address, their professional installers were a day late with installing my service, because my address does not show up on GPS. So in reality, it wasn't their fault. Anytime I've ever needed to contact Xfinity's customer service department, I've always been connected with a friendly, knowledgeable staff member, and my problem has always been resolved in one phone call. The speed of Xfinity's internet service is incredible, and I'm extremely content and satisfied with their internet service as a whole.

I'm generally satisfied with the quality of Comcast's internet and cable. The internet is mostly fast and reliable. There is no buffering. I don't have to worry about waiting for videos to come on. I've experienced the opposite before and this is a much better experience. The internet sites that I use and services make this is pretty much a necessity. But the customer service can be very frustrating. When issues occur I sometimes get a few different answers but gets resolved. It instantly is fixed when problem is addressed and service fixed right then. I don't have to wait long at all and it makes Up for initial delays. I was also pretty satisfied with installation. It was relatively quick and not messy or ugly but the hours to wait were inconvenient. The knowledge of installer was very good and problems were fixed right away.

They are very reliable, fast and affordable. I love using the internet and this makes but fast and easy to do so. Installation was quick and easy. Everything you need Tonkin is right there in the manual and if necessary a service man could do it for you and be out of your house and out of your hair in 10 to 15 minutes. Customer service is off the charts great. The people are very respectful and always remember that the customer is always right. I would recommend Comcast to anyone who was looking to buy a internet device and did not know where to go or what to do. This is genuinely amazing and you it was one the best decisions I have made with regards to my electronic service a long time.

When Comcast came to install, I had people who knew what they were doing and I had no problems with them at all. The connection is great and their customer service is very good. They have very nice people and any issues that I have had they are very quick to fix. I would recommend them to a family member or friend because it's extremely speedy and has given me very little problem. I just absolutely love it.

A gentleman came to our home at a time that worked for me. He was in and out in a timely manner as well as he was quite about the whole process as my small child was asleep and he did not want to wake her. I never have issues with reliability as far as the internet service but the customer service is not very reliable though. They have horrible customer service with the few people I have dealt with. Including a late payment where a person came to my house at 9pm on a Sunday to try to collect the payment. When I refused to open my door he continued to call me, he has no form of identification. The main reason I stay with Comcast is because I am able to use so many devices at once without anyone suffering from slowness. The speed of internet is very fast.

When I had Comcast put in, they did not offer appointments that fit my schedule. It took me forever to meet up with a tech to do the initial install because I am on all for work at various hours of the day. It takes forever to get a technician to make a service call. With my work hours it took me 3 weeks to get a service call. The only reason it wasn't longer was that I had the day after Thanksgiving off. You wait forever for a customer service rep and then you can barely understand them. I tried on 2 different occasions where they had to schedule a service call to get help and neither time were they able to help.

It took two weeks to do the installation but it was worth the wait, time and money. They are fast and make sure you are satisfied by the time that they leave. Customer service was wonderful, respectful and was on top of your problem or issue. I would recommend Comcast to anyone who would want fast and reliable cable and internet.

The internet speed is super excellent and it offers many different package options. However, I wish the speed was a little faster for all the things that I use it. Overall it works ok but not where it be better for all my daily tasks need. Prompt service was my key decision to choose this company. Very quick installation and no issues setting it up. Staff was very knowledgeable about what he was doing, was quick, and in and out. I am very super proud of this company. Customer service was great. They were very helpful and answered any and all questions/concerns that I had for them.

I do not like the installation because it is mostly do-it-yourself installation unless there is some addition wiring (in-house or outside) necessary. I prefer to have service techs install and get me going. Service is fairly steady with infrequent service interruptions. Home service calls are guaranteed to arrive within a certain time period and if not you will be compensated. However, customer service is slow. Even when I go in-store, I find the waits long, long, long. Telephone service often is either out of state or worse yet out of the country.

I was told there was a charge if I wanted the option of a technician to come to my home and install. I chose to do it myself because I'm already paying them enough for the service. Generally I have had pleasant experiences with the customer service representatives I have dealt with. I have had a few miserable people who don't know what they're talking about but that seems to be rare (because calls are recorded). My internet speed is mostly fast. Sometimes it lags if there are too many people connected on a number of devices. Also slower the farther I get from the modem. But I haven't had any major problems with my internet reliability and when it has not worked, a few times, they're good about fixing it. I do like that I don't have to worry about it not working very often.

The installation was fast and easy. The dude who came to set it up was friendly and professional. He also showed me what to do if I ever had any issues and made it easy for me to understand. They have the BEST customer service. I only had to call a few times in the years I had them, and they always got my issue fixed as quickly as possible, and the people I talked to were very polite. The internet service has a super fast connection and I never had any issues connecting or with the speed of loading websites no matter how many devices I had connected. I never got any error messages while logging onto websites unless the site itself was having an issue.

It took a minute for the men to get here, but the once they did, the installation was quick. It probably only took about less than ten minutes which is my kind of service. The internet service works when there isn't a storm. It is a really good service connection when the sun is out but on any other day, it's not as good. However, their customer service is not the best and not the fastest. But every work place has its rude person. But when I called everything was just fine although could've been better. Otherwise, I wouldn't mind recommending.

The installation is a little meh. It really could have been better. The cords were a little wonky that I had to fix it myself. Not a total good thing. Besides the obviously subpar installation, the customer service was pretty good. They are lucky that they hired such good people for their customer service. Also, I would pretty much say that I am happy with the reliability of my internet service. I specifically say this because it rarely lags and it not drop my info. Though the reliability is good, but the speed is satisfactory. It really could have been faster and much more than what is given. Maybe increasing the speed by more that 30 Mbps? That should be good.

Sometimes the Comcast Internet Service works perfectly but sometimes it crash or goes really slow. But overall it comes in handy when you are bored and have nothing else to do. Overall the speed of my internet service is wonderful. Videos don't take long to load, the kids can do their homework and complete it. Television works fine and my husband loves it. During installation, they destroyed a few household items and furniture wires were everywhere. They tracked mud all through the home and left it like that. But customer service was okay. They listen to your problem and work very hard to fix it. They are polite and speak clearly. When I call them, it's never a fail.

Coming from another provider I chose to go with Xfinity for faster service due to lagging on my old service. The technician was prompt, the internet was fast but they failed to tell me about a data cap of 1tb. My family all work or go to school, Comcast told me we hit our cap in 3 weeks which I find to be impossible. I talked to 5 people from Comcast who told me there had to be something wrong with my internet because less than one percent of all Comcast users use that much. Three told me basically to suck it up and pay the extra 50 dollars each month, NO WAY! The department that is just for internet usage said there is nothing they can do and won't investigate and I had to figure it out on my own. PLEASE! Your measuring service is faulty and you expect me to find it on my own? What am I paying you for! So I canceled before the 30 day trial period ended.

The installers were on time and professional. We did have issues with proper installation though as there were issues with the internet connecting with the TV so we were unable to use some of the services that were available. but the service seemed to work fine most of the time as it was reliable and secure. The speed was really good as it seemed like it connected very quickly and enabled us to get what we needed in a fast fashion. It was faster than their competitors. The biggest area of concern was the price they charged as it was way more expensive than their competitors. Also, their customer service was not very helpful at all in resolving the issues with it working properly as they came out several times and were unable to resolve the issues which caused us to leave them.

The installation went smoothly and the installer was courteous and spent a lot of time doing things right and then took extra time to explain everything. The speed of the service is great when it's available and I always have plenty of data left at a very high speed when I can use it. However, it tends to go out during bad weather. Also, I hate that its connected along with the cable. It's way too expensive and the service is terrible and has never been reliable, lots of outages with no compensation for time lost. I would never use the company again.

Our installation experience was good! The man was friendly, knew what he was doing and was quick about getting his job done. I have had some terrible experiences and this was not one of them. We have the fastest speed you can get. There should be NO issues with three people using the internet at the same time. But there is. And often, it is sort of ridiculous considering it is the fastest we can get in our area. Also, there are a lot of outages. Usually while states at a time. Very inconvenient, super frustrating. When customers aren't given anything to make up for the fact that a service we pay for is down, it is discouraging. Sometimes it seems like I am throwing money down the drain. If we ever have a serious issue with our service, calling them up usually provides some answers and leads to a resolution. However, their customer service representatives are extremely rude.

Comcast has always been very reliable for us. I have never had any issues, even things like outages never seem to happen. This is especially great and wonderful when the kids are stuck in the house and need to be entertained while mom does laundry or dishes. Installation was fast and easy. I got a box in the mail and it instructed me through the installation and I couldn't have been more pleased with myself or Comcast. They really make it completely idiot proof and I like that about ANY instructions.

Internet installation was part of a bundle service and the first technicians that came out were not honest in options that needed to be completed. I was so unhappy I tried to change service but in my neighborhood there was not really another option. This was a couple of years ago and I know I had several more examples where I was completely dissatisfied but since the install was completed, the correct equipment provided I've not had an issue and my last technician was open honest and shared his work contact if I had further issues. He saved the service. Also, customer service is best when you don't need them. My gut instinct is to find a solution without reaching out to customer service via phone because of some really negative experiences. When I have gone to my account online though, their chat reps are quick to connect to see how they can help. So for this reason I have rated satisfied.

Comcast has worked ok but it ran a bit slower than usual. It never kicked me off but just loaded slower. Some days it would work at a faster pace depending on how many devices were linked up to the internet. It's very annoying. Whenever it's just one device running on it it's super fast and gets the job done. The installation was fast and the tech was very respectful. He put on shoe covers so my carpet wouldn't get dirty and cleaned up after himself. Customer service was always willing to help whenever I have a question or problem. They also have someone out within a day if I need any repairs. Also they will explain my bill if I ever doubt anything or have an issue.

The speed of the internet was remarkably great and reliable. It was always at very high speed and that's what I was looking for. There was never a time that I had to wait for it to get fast or a slow moment. I was always able to connect even with bad weather and no matter where I was I could connect my wireless devices to the wifi. The installation was very fast and easy from what I watched them do. They came in and had me all set up within an hour. They were very professional and courteous. Customer service was good also but the only problem that I had with it was that most of the reps spoke English as a second or third language and I had to keep repeating myself or could not understand what they were saying.

They came and had all the services set up. The set up took less amount of time and there was no issue. The people were qualified and knew what needs to be done for what kind of set up. But they take too much time to send a CSR. They are known for being terrible. They have taken too much time to get the easiest things fixed but it should be easy and friendly. They must improve the customer service and make sure that they respond in time. This is the most important thing. Also, I feel it is more expensive than its value. I don't like some of the hidden costs. But excellent speeds and can be used on a lot of devices at the same time. This is the best service anyone can use. It is fun to use these speeds make it easier for everyone involved. It is ok but I am not satisfied.

The installation was very simple, they were in the house for like an hour which compared to other companies is like half the time but there was already cords hooked up. The speed quality of our internet has been good. I haven't had any issues uploading videos or playing games where I had had these problems with my last internet provider. In my opinion, it is a reliable service compared to other providers that don't stay active as well.

Comcast is an awesome company. It has very fast speeds and no problems at all great for gaming or anything you need Internet for. There are no lag or slow speeds at all and although at times it does run slow due to weather or outages but for the price you can't go wrong with this speed. However, customer service can be better. They are sometimes mean and say that you need to pay more to get better speeds. But overall great service and would call them if I need help. Also, the installation was fast and easy. Someone came out and help me through it all. He didn't get mad and with no questions stood an hour to explain if problems happen. I would recommend this provider to anyone.

Comcast is average and not special. They take some time to answer questions when they are contacted by email and then the messages aren't super clear. During installation they were clean and fairly quick and on time most of the time. They didn't need to pull any cable in the walls but had to add a booster which cost more money. Its speed is ok and allows for gaming but sometimes there is lagging when we have three or more online at the same time. The speeds go down when this happens.

My service worked excellent and it rarely needed service. Also, the menu was easy to operate. My installation was great. The servicemen were on time for the appointment and they cleaned up after themselves. The service was installed quickly and efficiently. This was an added cost which increased my 1st bill a lot more than I anticipated. My speed was excellent and I never had a problem with speed. There was a lot less buffering than I experience with my current service but it is a lot more affordable. Vs the cost, I'm comfortable with the buffering now and then. On the other hand, the service was just more than I was expecting to pay and kept going up. Mostly the cost made me change service. In addition, my customer service experience was not as good as the service, to say the least. There a few areas the company could work in to improve the overall customer experience. CSR were sometimes short, and not helpful.

They have great service and selection with little lag or fuss and confusion. I can get on there quick and secure without any worries or problems and usually have no connection or security issues at all. They have very fast speed compared to the competitors. It remains fast regardless how many people are using it. They keep up with everyone and what they are doing. The installation is very easy and simple. I can basically do it myself and have a support person on the phone to help you step by step through the process. The customer service is amazing. There's always a free person to talk to whenever you need to talk. Also, they always have useful advice and always help with whatever issue I may need and they do it quickly to get me on my way.

The installers came in and out pretty quickly at the right scheduled time, so we didn't have to wait for them. They also gave us all the necessary tools to fix issues ourselves. Their customer service were friendly and helpful too. When we first called in. They were thorough and explained things in a way that we could understand. They also gave discounts as often as they could.

Comcast provided great service when they came to install my internet service. The provider was kind and courteous and helpful. It is reliable and I get excellent internet coverage with them. It is really fast with everything that we have connected to it and hardly ever lags. Everyone can use it at the same time without any problems. Every time I have had to contact them with any issue, they have been so kind and helpful. Also, everything gets resolved quickly and effectively.

The installation was quick and easy to install and they were good at being on time for installation services. But my internet's upload speeds are horrible. It sometimes takes an hour or two to upload a 3-5 minute video. Their service has quite a few days with outages but the download is decent depending on the package. When using a lot of devices you have to spend a whole lot to get reliable speeds. The weather seems to affect them and the router needs to be reset often. The dual modems don't seem to hold up well. It definitely seems like the equipment is not as reliable as some other's equipment. In addition, their customer service is a hit or miss. Sometimes you get someone who really understand and tries to help, other times not so much. Sometimes, it can have long waits and the automated system to get to CS is not that great.

Installation is quick and easy and all info is explained along with all options. The best service, always available, kind to their customers and willing to help every time you need them. I like using this service because you get an hour free each month and it's the only one I know that does that. Also, it is reliable wherever I go and is always fast and up to date. Service is great and dependable. I would highly recommend this service to anyone with an honest smile.

Service is fine, not many problems. Satisfied with it in the time I've had it. No issues with the product or the installation at all. Haven't had any outages. Easy to use. The customer experience is ok. Haven't had long wait times when calling customer service. Pretty quick and seamless. The internet speed is pretty good. Haven't had problems with much time outs or lagging even in bad weather. Would probably recommend to others.

It didn't take long for them to install it and they showed us how everything works. They're on time and professional. The customer service has gotten better over the years. More reliable and don't leave you on the phone waiting on hold like they used to do. Speed is gotten a lot better. I can download files faster. It's good for work and for watching videos. Internet doesn't go out too much so it's pretty reliable. And when it does go out they call you to let you know how long it's going to be out. Thank you.

It's really fast and it never moves slow. It is easy to get it to do whatever you want. It is very reliable. It has never stopped working when it is supposed to be working. Like when the bill has been paid. It did not take long for the workers to hook it up and it did not take long for the company to make it work. It is very easy to hook up and connect so you can get started using it. The customer service is very good to me. They are always kind towards me and they seem to always have something nice to say to me. When I need help, they are always ready, willing and able to help me.

Comcast was always there and working when I needed it on. It could be counted on even when in school for projects and online tests. There's no issue with speed. We have no problems with the internet timing out or having larger buffering episodes while watching Netflix. The installation was as easy as possible and had no issues with getting it set up where we wanted it and without any extra mess or headache. I dealt with customer service during the set up and they were great and easy to work with.

Comcast came out and installed rather quickly and the rep was very polite. I have great connectivity and reliability on all phones and laptops, etc. There are times when we have an issue with it lagging, but as we are running over ten devises on one network I'd say its rather impressive overall. Sometimes it slows down for a few mins but it catches back up and runs smoothly most often than not!

Comcast works just fine if I'm the only one home. Then I have my phone connected and usually the TV watching Netflix. But as soon as my husband gets home and hooks up his laptop and phone, it starts getting slower. Our Netflix is slower and the internet on both of our phones is slower as well.

Comcast Internet Service is a very unreliable service because of frequent outages and rebooting took forever. Reboots were frequent thus speed was always like quicksand... slow, sloppy, cumbersome. Customer services gives frequent excuses for these outages but it continued to happen. During most calls I would be placed on hold for several minutes (often 10-15 minutes) and then when service person did return would be passed to another representative and sometimes 2 other reps to get goings taken care of. A huge window of time for when the installer would come was unreasonable. The installer showed up 45 minutes after the 6 hrs window of arrival. When he finally was ready to install he had to leave to get supplies he forgot. This was one of the slowest services I've ever encountered.

Comcast didn't crash as often as some internet providers that I've had in the past. I was able to download music and apps a lot quicker and easier with this provider. Also, I am able to stream videos a lot easier as well. The installation process was kind of tricky for me. It took me a while but once I had it set up it wasn't a hassle for me at all and I didn't have to unplug anything for it to work. Customer service has always been kind to me whenever I did have problems. They were nice and helped me through whatever situation was in and help me solve whatever was wrong.

The installation was very quick and easy for the Comcast installation guy. He was a very nice man and he seemed to know what he was doing that day. Comcast's customer service guy was very nice and easy to deal with. He answered every question in a quick and easy response. They are very reliable and the internet is very fast and easy to use. It is a lot quicker than the one that we had before. I would really recommend them to anyone who is looking for a good and reliable cable company for internet.

Their installer was very nice and polite and had been respectful with the service. The person is very knowledgeable about the services and providing installations about the services. The person explained very well the information about the services and what is included. The person did his job in a timely manner and quick with the services. I was pleased with the speed of the installation of the service.

The person who installed my service was on time, friendly and knowledgeable about the products. He explained the features and ensured that everything worked properly before leaving. Customer service is also open twenty-four hours and are always friendly and willing to help. Each time I have called, my issue or request was handled quickly and professionally. The service is speedy which is very important to my family. We use the service for a multitude of things including for work and school so high speed connection is a must. My internet service is very reliable for the most part, however I seem to have to reboot my system often and the reboot process takes too long.

Speed is ok most of the time. Ours is 25 mbps and I don't have the really fast internet. We can only use 2 devices at one time without really bad lock up and lag. Then We lose internet access 2 to 3 or more times per week. It's also so expensive they could do better. Then Sometimes when we stream movies they lag so much we just quit watching. When we first obtained internet, the service tech, who was local, spent several hours making sure it worked correctly. He went way beyond what we expected. But when we have a problem, and call customer service, we always get someone from another country. It's hard to explain what the problem is and impossible to understand what they are telling you to do to correct the problem. And you have to be the one to correct the problem.

Installation was very quick & easy. It took less than 30 minutes to install and I did not have to wait more than 3 days for a technician to show up. The customer service dept has always been very helpful in walking me through any issues step by step & are very patient. They always stay in the line until the issue is resolved or all options have been exhausted. I have never had any problems with the speed of the service. I am always quickly connected whether it be with my computer, phone, tablet or television. The only problem I have ever had that they could not fix was in regards to connecting Netflix to my smart tv using WiFi.

When you have installation hooked up have to know what you are getting. I talked to a service provider and they sounded genuine. Told him or her to find the right installation they have and he or she was nice. They came through and fixed everything up and it is now up and running. They did an awesome job. Also, they are always helpful with any problems and great customer service. So it was a ok experience. It is useful and cool and the internet speed is fast. Comcast's a very trusted company. I would try to recommend it to a neighbor.

The installation was easy self-explanatory and Comcast also sent a guide to show you exactly how to do it yourself. If you had any concerns there was a number you could call. The customer service was great. They started you off with an automated help so you weren't having to wait for a person and 9 out of 10 times they solved my problem that way. The service reliability was great, wasn't slowed down when downloading movies or when multiple people were using it. No interruptions, no problem streaming videos or playing games and the wireless stretched fast. The speed is awesome.

Sometimes the speed fluctuates and sometimes there are issues connecting, but overall the service is pretty reliable. Speed is normally pretty good but occasionally we will see a big reduction regardless of the number of connected device. We have no major concerns regarding the installation process of our high speed Internet. The time frame of installation is pretty wide and cause a person to lose a good sized portion of their day. But with regards to their customer service I have been lied to several times by Comcast agents who have promised to waive invalid fees only to receive the bill and see the commitments were not met.

Our Comcast service is almost always working. We have only had a few times in the past 10 years when it was down. We live rurally so some things are out longer in our location but we have not had this problem with Comcast. Our internet speed is good. Once in a while a video will pause and buffer for a few seconds but it rarely lasts long and doesn't usually cause much of a disruption. It has been years ago since we had our cable and internet installed. It went smoothly. However, I thought the man that came out to do the installation was not very friendly and was not very helpful with my questions. Customer service has been okay (not great) with Comcast. We have better luck getting the help we need when visiting the physical Comcast store but the wait was very long! It was worse than the DMV for wait times.

Installation was so fast and so easy. All the installation guy did was ask a few questions about our plug-ins. Plus, my customer service experience was great. They treat you with respect and are willing to help you with any problems that you may have regarding the situation. The internet speed is awesome and always fast no matter what. I guarantee it is the best. You can practically look at anything you want without any worries about any problems.

The installation was quite odd because we were supposed to have someone come down and do it for us but my brother-in-law ended up doing it because it took so long to get a hold of the people. But the customer service has amazing reviews according to others and I'd have to agree. They are fast and accommodating. They walk you through everything and help you quickly.

Comcast Internet service is overall great service but somewhat expensive when bundled with cable. Internet speed is fairly good except for streaming Netflix or Youtube during peak usage times. It tends to time out at exactly the wrong times when I play online card tournaments. Internet reliability is only fair. Some disconnections can be attributed to old devices and improper placement of wi-fi access point. Others happen during peak hours when streaming videos or movies. Then, many times you can expect to get button hooked into extra services or extra channels that you may not exactly want. Additionally, they raise their prices at least yearly forcing you to call in and negotiate a package deal. Also, I did not have any issues with installation as the provider was on time and knowledgeable. I would highly recommend this service to anyone that is interested in using Comcast/Xfinity.

I have good results with this service. There are occasionally hiccups, but nothing that hinders my enjoyment of the experience. I want to continue using it for the foreseeable future. I'm happy with the speed of the service. It's hard to believe how far we've come from the dial-up modem to where we are today. I'd be hard-pressed to want or need higher speed. The installation of this service was very good. It was seamless and easy enough that I don't even remember doing it. To me, that's a sign of how good the experience was. I don't need customer service very often but when I do need help the representatives are friendly and helpful. I've generally been able to solve issues with the first call.

The installation tech was friendly and courteous. He explained to me how to use my new service in depth and made sure he answered any and all of my questions. The reliability of this provider is definitely on top. I never had a service with this fast of speed. I was able to use multiple devices at once and never felt like anything was being slowed down or overwhelmed. My connections were always great and rarely had problems with service interruptions. On the rare occasion I did have a service problem, the customer service associates always took care of it politely and fast. I felt they really cared about me.

Comcast internet speed is very efficient. I get my work done so much faster now that I'm not lagging so slow with the internet. My family and I watches and prerecords a lot of movies as well as watching live tv for football or other sports we enjoy. The man who came to install our dish felt like a tree needed to be taken down. But when we removed the tree he realized it wasn't necessary and it was a large growing healthy birchwood which our moose rely on to eat when they migrate down the mountains to find better food. The remotes were easy to use and we don't have to walk to the boxes to manually look for a show by clicking the channel up and channel down when recording dvrs. It worked great overall but was very expensive.

The Internet speed is enough for the 5 of us to use it and still have decent download speeds but sometimes it has trouble when we are streaming through the Kindle fire stick. The service is mostly reliable but when it does go down it is hard to get someone to fix it. Also the billing has been incorrect multiple times, they always fix it but it is a hassle. For the installation, they came out and set it up quickly and made sure it was working. In general their service people are very nice and do a good job. However, hard to get anyone on the phone that speaks English well and often it takes multiple calls to resolve a simple issue. If you go to the store it is even worse and you will wait hours.

Installation is normally flipping a switch and then dealing with support to actually turn on your service. Also there are transfer fees if moving and a repeat customer. Agents on the phone are typical at best, maybe annoyed or often times rude and condescending. It really depends on day or agent. What more can you say other than minimum wage employees who dislike their job? All around Comcast's service was okay, but overpriced for the up speed and down was good during off-peak hours and assuming you are not being throttled to crippling dial up speeds for using their service, web TV and video games only are enough for them cap you. For the most part it was on, but with standard outages, AM outage, PM bandwidth issues, occasional one day off outages with occasional drops in service randomly.

We have very few problems with Comcast. They are very friendly and helpful. We no longer have the issues of having a satellite dish. We would never go back to previous service. Their installers were knowledgeable, quick and very efficiently installed all of the products for the triple play package and showed us how everything works on the new platform. They arrived on time and took the time to make sure we were comfortable with how everything works.

Comcast went above and beyond to get me hooked up. The apartment I lived in needed all new wiring and they made several trips to my apartment to make sure they got it working properly. The installation was very good and the installer was very nice and understanding. Also, whenever I had to call customer service they were all very nice and courteous. I had to call many times because the apartment I lived in wouldn't let them run the new wiring. They got everything straightened out and was very understanding about it. The internet never went out too and the speed was a lot better then what I have. Now I could play all my games without lagging and I could download pretty fast as well. We ran two computers and my phone and it never slowed down.

I have never had any issues with not being able to connect to the internet or not being able to watch a program on TV. It always is dependable. The workers that installed the internet were very nice, courteous, and respectful. They keep your best interest at heart. They work around your schedule and will come by to help you with any issues. I have never been put on hold for more than 5 minutes and I can always talk to a service provider when needed. They fix anything they can over the phone and send a worker out when needed. My internet has always been fast and never seems to slow down. We often have more than one person using the internet at a time but you can't tell because it doesn't affect the speed or quality.

Comcast has fast and easy do it yourself installation. All you need to do is get your equipment and take it home and install it yourself. No waiting on a person to come to your house. They have different speed packages for all your needs and low prices to fit all kinds of budgets. They also have great customer service. They are very helpful if you need to change plans or have a question about your bill. They are also there 24 hours a day to help at time that works for you. Comcast internet service has fast speeds that you can use to play games or watch a movie with. The spores can be slow at time if you have lots of people trying to use the internet at the same time for different things such as online gaming and just checking email on your phone.

The service guy arrived within the appointed time and got everything connected within an hour. He did a pretty thorough job and everything worked fine after he left. Upload and download speeds were satisfactory, not better or worse than the competition for the price we were paying. But it would have been nice if they offered a bit more. In the five years with Comcast, there were maybe less than ten major service disruptions. However, they did a good job notifying us of the issues and fixed the problem within a relatively short time. We've also had a couple of billing issues but they were also taken care of quickly.

When the Internet is working well, the speeds are very fast but it tends to go out frequently during the morning or night. We have been very satisfied with it so far despite only having it for two months. We love having access to internet around town through Xfinity! The installation was quick & the tech was so friendly! It went in quietly & within a couple of hours. They even helped us figure out how to disconnect & return our old router. I haven't had any major problems but so far it has been great. The one time we have had an issue we received a response in a friendly manner.

I am pretty satisfied with Comcast internet service. The internet speed is the best part. If having XFINITY the speed of the internet service provider is second to none and I would recommend it to anyone. However, the weather is bad in Michigan a lot, and sometimes when the weather is bad, the system skips out and jumps a lot. The connection is broken, then it is hard to connect with Customer Service. Their customer service is just ok, but the customer service reps sometimes do not have the best attitude. They are not well informed and they don't note anything. The installation is good now but at first we had a lot of problems because the installation was not good and it took about a year to get it right.

The installer was knowledgeable and so was able to complete the tasks timely. He also took the time to explain what he was doing, asked if I had questions, and checked the wiring I already had to make sure there were no issues before he left. Great channel selection and very little downtime. My internet speed is fast enough to support multiple devices in use at the same time and has seldom been an issue. The equipment is reliable, and the service is seldom affected by the weather. Occasionally, buffering takes longer than usual but I would estimate that it is only 1-2% of time. However, customer service, whether through the website or by phone, can be time-consuming and sometimes not particularly user-friendly. However, all employees have been courteous and patient.

The speed is pretty good most of the time. I play World of Warcraft and rarely have much lagging issue with it. I never usually have problems with the speed when playing videos either. But the main problem I have is my cable going out or the router resetting itself without warning and my wifi going out or slowing down to a crawl. This last time wasn't too bad but the guy who did my installation at my old place was much faster and more efficient. They did clean up all the extra cord length from the last person who lived here and switched out my old equipment for newer ones. I haven't had much interaction with the customer service lately but, it was fairly easy to get my issues taken care of when I did contact them, my issues were resolved with minimal effort or wait time on my part.

The people who did the wiring messed up & my cable company won't fix it so I am stuck with internet connection that stinks & there is nothing I can do about it. The internet cuts out all time & disconnects when you are in the middle of doing something. It takes too long to reconnect & you lose the spot you was in when it was cut off. When I call the internet customer service number they know what my problem is but continue to not do anything about it. But I can't switch my internet provider to another company.

It was a pretty good experience with Comcast. Installation was fast. The employees know exactly what they're doing. Were very kind with respecting my house. Even took time to put something over their shoes so my floor would not get dirty. Just fantastic job. Customer service is great. They treat you good and are very kind. Their reliability was overall good. Fast to fix any issues. Always concerned for their customers being satisfied. Would definitely recommend to any family or friends.

Compared to the Windstream service I am forced to use now, Comcast was amazing, and so was the price. They say you don't know what you've got until it's gone, and it is quite accurate in this case. The initial call for setup was smooth and installation was Very easy and efficient, and the technician actually showed up when they said they would. I was pleasantly surprised.

Comcast Internet Service were installed pretty quickly. They were very easy to deal with on that part. However, it is not reliable or helpful. Our cable would go out often, internet would often freeze up or be super slow and it would take too long to load up websites. It was ridiculous. Their customer service is not helpful at all. They did not listen to our complaints or try and help when we needed them to or reimburse us for time lost. Also, they're way too expensive. Never any discounts or special offers.

Easy with instructions to have yours installed at home. Like a do it yourself kind if thing. And staff is always a phone call away. Great communication. If you have a problem, just chat with a customer service Representative. They will help and be friendly about it compared to other companies. I have like a friend in these people. They are so nice!!! I like them. Very very reliable. Had no big issues. Only if it was bad weather. But What do you expect in that circumstances. I would highly recommend them.

The company installed the internet service themselves and it was fast and simple with no problems. They gave me a low down on how to work it and the remote then left me to it. The customer service reps are super helpful if I ever had a problem. I was comfortable with knowing where to find help and how to get it and ask for it. It's very nice how they have done it. I have never had a problem with the connection and it giving out on me and compared to other internet service providers that is really good with the company's who have satellite dishes. It's the best speed and most fault of it is because of where I live but to have fast speeds you do need a lot of money to have it and a good house plus a good care provider.

Wireless internet service is quick regardless of how many users are accessing the Internet. Very reliable with very little down time and usually prompt customer service. Speed is very good regardless of how many users are accessing the service. Installation was on time within the agreed 2 hour window provided. Installer was knowledgeable, polite and efficient. Customer service has been decent enough but could be better from the standpoint of time waiting on hold to speak to someone.

Most of the time Comcast Internet Service is reliable, there are occasional outages but not too often. It's fast enough to be able to stream movies and music. Downloading large files can be slow, but most of the time it isn't an issue. The fact I can get it installed right away with a lot more fun and addicting and I don't think that it was not immediately available to all of them. Any call to customer service inevitably results in a long time on hold. When trying to solve issues with my connection I'm always told to take steps I have already tried.

I don't really have a problem with our internet service ever. Our wifi could be a little better, but I think it's because so many use it at once. They have very easy installation. I did it myself and I am not very handy with electronics. It was simple, fast, easy and step by step directions! Every time we go to pay our bill the sweetest woman is at the counter. I usually wait to see her especially. We have never had an issue with speed on our desktop computer, just wifi every once in a while.

The tech was early and very professional. Also this person was easy to talk with and not stuck up like others. He did not give me any grief no matter how stupid my questions may have been. He explain everything in such a way that I could understand what is going on and what to expect from the entire process. For the most part the internet service is good but have to reset router about once a week because it shuts down out of nowhere. That's my biggest complaint about the service and product. But, when the internet is working the speed is awesome. Very few times does my videos have to buffer or I receive a lag time during my online gaming.

The installation was easy. It was the after part that was not great but the tech people were very nice and helpful while setting up the service. All cable companies have some level or distrust from all people but they take forever to talk to someone and they always try to get you to fix the problem yourself before they send someone who is never on time. Also, the speed was okay when it was actually working but a lot of times I just had issues with the service itself so still not fully satisfied and that is why I don't use them anymore. So the service was not reliable or definitely not like the service I have now that's for sure.

The speed was pretty good sometimes but it seemed as people got home from work or children got on in every evening it slowed or didn't work. And every time we had bad weather we lost connection, they claimed it was because of the water or satellite signal loss. Never received comp on our billing. They never discovered a problem if they did come but our provider now said bad wiring was used and the line was not ran correctly. Most of the time it took days to get them here. If you call customer service it was usually the same response of, "I'm sorry a service person will get to you." If you ask for a supervisor you were just left on hold and no one answered or you were hung up on.

Never had any complaints regarding speed of their internet service. It was always more than my needs and I was able download files with no problems. Very limited outages - most were weather related. All service calls went smoothly. Always received fast and friendly service when I called in with questions or problems. All issues were quickly handled. Staff was very helpful. I was very happy with service. Installation also went very smoothly, I had no problems or complaints that I can recall.

The installation process was simple and well defined by adequate personnel who walked me through every step of the process. Very courteous and efficient. Internet speed was adequate for my needs, there was rarely any interruption time and when this occurred it was for a minimal amount of time. Also, never had issues with lack of service and could always be counted on, never had to worry about accomplishing my tasks on an everyday basis. Customer service staff was knowledgeable and helpful with any concern or question I might have had, they were friendly and courteous with an eagerness to help.

Internet is fine and reliable but for money, it's expensive. Some people have low income and I can barely afford it. Installation process did take 2 hours and was not a pleasant situation. I was surprised that the team managed to figure it out and for that reason I was grateful. Customers service is great, but the way I see it is they're always offering me more deals as a customer which I would have to pay more for more package which I do not want but get phone calls.

The router kept malfunctioning and I would have to restart it constantly. Besides that I have not had many problems with the Comcast's service. Installation did not involve much from me and it did not take very long. The service representative was efficient. Only qualm is the window of time for arrival they tell you. It could have you waiting around all day. Helpful, courteous representatives when I have called with any issue. Also had a good experience when I needed to pick up a new remote for the cable we have from Comcast as well. The internet speed is pretty good unless I am using my phone to hook up to the Wi-Fi. Sometimes (maybe the reception) is slow. When using the desktop it is faster.

The guy that came out and walked me through the installation was great. He explained before and while doing things. No BS. Told me what to do to change password and where to go on website if I needed to troubleshoot. Internet speed could be faster but that's more money. Otherwise it's good. Just having some trouble lately with wifi not good enough for a tower, a laptop and 2 phones. Phones get no service sometimes. They want me to upgrade and pay more to fix problems. Have a gamer at home who needs high speed but not sure for 20 more it's worth it. I also had problems with a service which I no longer wanted that they kept renewing for three months. Was getting charged and they had to credit my bill the next month.

Most of the time, the service is reliable but sometimes it's not and that can be really frustrating but they make sure to get it done quick most of the time. Installation was easy and faster than I expected. The service man was in and out, was nice and friendly, and made me feel comfortable. Plus, the customer service is good to the customers, but the bill amount I am not too happy with. My internet speed is okay for now... it's all I can afford for now. It could be a lot better, but then I would have to pay more.

Xfinity is not always reliable, because sometimes the wifi box goes out and stops sending data. But overall the wifi is ok. I moved to a new place and it took a long time for them to come to the apartment. When the workers came, they were very nice and installed the box. But after a day or so the cable stop working for no reason and the channels would not come in at all. It took a week to have another worker come and fix it. The customer service reps are very helpful. I had a problem with my wifi and cable and nothing I tried would work. So I called them and had my problem fixed in minutes.

I have been a customer for several years and have only experience brief outages and did receive a two dollar credit on my monthly bill for a four day outage. The cable installation was poor at best. Remote was not set up. Had to make numerous calls about the second room problem. Was told I would receive a month credit that never happened. Tried to cancel service. Got disconnected twice then was talked into a two year price lock that after a year was rate increased and to this day has never been taken care of two auto withdrawals in one month. The speed is up to par. I have very little problems with downloads or any of the other items or projects I do online... This is probably the only aspect of Xfinity that I am happy with.

Comcast was very reliable. I had no issue with my service or connectivity and customer service was always helpful if I needed it. They took time to listen and understand why I was calling and did their best resolve my issue in a timely manner. They were very professional. Their employees are friendly and respectful and knew what they were doing and the installation didn't take long. I didn't have to wait for weeks like some other companies. Also, the Internet speed is fantastic. It's very fast and reliable connectivity. I was able to game and stream music and movies with ease. No hassle no buffering. Very reliable internet. Would recommend this company to all my friends and family.

I like Comcast. The installation was sweet. It was quick and done great with no problems. He even explained everything to me that he was doing. He came at the right time that he said he was coming. Customer care was good. All the problems I had was fixed. They were very helpful even after I told them I wanted to end my services with them they still tried to get me to stay. But they barely spoke English. I also love the fast speed and I enjoyed it. It's always on point and never a problem. It's wonderful, great, and they really do deliver on speed. I wish I still had it but I wouldn't go back until they do something about their price. In fact, I wanted to stay but that $500 a month was killing me.

Comcast is very professional when it comes to installation and the time promised is always perfect. Workmanship is always good and they make sure you are satisfied before leaving. Rarely do I ever have a problem with service and if there is a problem Comcast is usually able to fix the problem within a reasonable amount of time. Comcast customer service is always great. They answer my worries and satisfy my circumstances with superb service. I also never have a problem with my speed as it is always good and more than I need when I am performing work on the internet. Their speed is one of the best in the industry.

The installation was very easy. The instructions were clear and easy to follow. It only took a couple minutes to set it up, change the password, and have working internet. In our location, the internet runs smoothly. We haven't had any of the common disconnecting issues either, so this provider has made us very happy. The speed is phenomenal. We play games, so we download quite a few over the years. This is the fastest I've ever had my games download. It's been almost eight months now and I haven't even had to deal with a customer service representative yet, which makes me very happy as I hate making phone calls.

Comcast Internet Service works even in inclement weather, snow, storms, heavy wind with very few issues with connection and speed. They have extremely fast connection with no problem moving from page to page or opening multiple windows at once. There were no outages even during heavy use with other electronic devices being used at the same time. Called and asked for a specific day for installation and the installers were able to be there on time. They were extremely friendly, courteous and explained any questions we had. He even called back to see if we had any issues a week after installing. Their customer service are okay, but can be rude at times depending on who answers the phone. I've had very nice, helpful, courteous CSRs, but I've also dealt with rude, hateful, spiteful ones, also who need a job other than being a CSR.

The internet service is pretty good. Speed is sometimes fast but can get extremely slow. At times it won't load pictures when looking at websites and will freeze when watching videos. And sometimes it will stop working and I have to restart my devices in order for the internet to work again. Also, customer service sucks. When I try to do something they don't cooperate and they will charge me more when they don't need to sometimes. But over all it's alright. The installation was pretty fast and easy. There was no problems. The device isn't big and you can't find it in my house if you tried. It's convenient.

We have had Comcast for quite sometime but I remember the installation being fairly easy. We may have had a slight wait but once they came it was quick and efficient. The customer service has been pretty good. The only problem is that sometimes if you are having a problem it may take several days before they can come to your house. Also, I am a little disappointed in the speed. When I first started I was completely satisfied but lately I haven't been as much. I don't feel the coverage or the connection is as good as it should be. Sometimes I can't even connect in my house. I feel like I am paying for high speed internet and sometimes it does take a little longer to connect than it should.

Comcast has amazing service. We scheduled installation and they arrived on time and were in and out very quickly. They answered all the questions we had and were great with keeping the place clean after they were done. They also have great customer service. We can call in and get fast and effective service. If they can't help right away they call back quickly and if we need them to come out they're here within hours.

Internet installation was simple fast and easy and very professional service. It was fast, simple and easy. There was a very friendly technician too. Comcast has fast, reliable service with very little down time. There are also hot spots on the go. It's an awesome and perfect company. I love them and I been a long time customer... I'm running on 60 GB and that's plenty for my entire family, including 4 phones and a desktop all running on wifi. Totally awesome seed. Their customer service has always been pleasant as well. Every time I have issues with a bill, I call them and problem is fixed fast without any hassles like with some companies.

My internet service was already installed when I moved in. Just had to call to finish setup and it was simple. The internet service hardly ever goes out and as reliable as any other utility like gas and electricity. Expensive but good service and speed is great. However, customer service is not the best. It has improved over the years but still isn't the best in terms of trying to retain existing subscribers.

Called to cancel business account since no longer have the business since April of 2015. I was told by "Gary" that I have to get residential for six months to waive the termination fees. I agreed and got transferred to residential to get a quote on residential. The next time I called to cancel, I was told that I need to set up residential first and call back w/ an account number. So I set up the residential and called customer loyalty back to cancel my business.

The tech was friendly and professional. They arrived on time and did what they had to do with the installation in a quick and timely manner. I also have had no customer service issues. They are always friendly and nice. They always take care of my needs quick and professional. Comcast has great service. It's reliable and never goes down. I can always count on it when I need it. It's fast and really nice. There are no service interruptions. I never have to wait for a page to load and I never have to worry about a page crashing in the middle of an important transaction.

When the installation guy came to install he claimed that he couldn't connect the cable to the upstairs TV. There was no reason other than him being lazy that this was not able to be connected. Comcast has good service, though, but they keep raising the prices. I have had trouble with the Internet not working or working slowly at times for no reason. Sometimes the Internet will work on some devices and not others, but we have been pretty happy with the speed of the Internet in our house for most of the devices that get the Internet. We have been pretty satisfied in the past with customer service. There were times though when we did have to wait a long time to get an actual person to talk to.

You now have to pay for installation of the equipment and the customer servicemen they send out are often late rude and unprofessional. They also sometimes don't bring the right equipment which slows down the progress of the installation. The customer service is often rude too. They talk over you and interrupt you while you're speaking. I've even had a customer service worker yell at me over the phone and threaten me. My internet is often slow and/or the high speed anything is almost nonexistent. Which is kind of funny considering it's one of their main incentives to get you to choose their company over the rest. I also pay higher fee for higher speed and it's no better than the lower priced internet service.

Installation was fast and easy and the people were very nice and knowledgeable. They knew what they were doing and I couldn't have asked for a better experience. When I call they help me immediately without putting me on hold or transferring me and I get to talk to a real person. They also have great prices and I have never had a problem with the internet or billing issues or anything so to me they are just wonderful. I have multiple devices running - about 5 smart phones, one laptop, two smart TVs, and a tablet and the speed is great. Very little buffering. I would recommend to anyone who runs a lot of devices.

It is very rare that our internet service has any issues. The speed is wonderfully fast and we can multitask on various devices without seeing any lag, which is awesome considering how much we do. There are many times I'm playing a game on my phone or looking at social media, searching the web, streaming Netflix, and more while my fiance does work involving the internet in his home office. Installation was super easy. We already had a modem and such. We only needed someone to come and check it and give us a related cable box but otherwise it was fast. Since we have very little issues with the internet service, there is little need to contact the provider. That said, they have been helpful when needed.

TV service and internet speed is great and always work. I use the internet on four different devices and they all work good. I like Comcast very much. Everyone should use it because it is so awesome. The installation was very easy and customer service is good. Whenever you call they pick and not too long wait. They listen to all your problems and provide best feedback. I highly recommend Comcast.

Comcast always works for me and gives me the shows I enjoy. My kids also get all their shows. If I have a issue they fix it in great time. Always nice on the phone and even if you go in, got a sweet person to talk with you and help with the issue at hand. The installer came in great time and was respectful to me and my family, walked me through the process and showed me how to use it and set up how to use the controller. Customer service is always so nice and respectful to me and help me out with whatever I need and always willing to do all they can. Our internet service's speed never gives anyone in my house a issue. With 5+ people using it it's fast and keeps going and don't slow down. I'm happy with my services I get with them. Two thumbs up from my family.

The installation was quick and easy, and took very little effort at all. I had no problems at all in setting it up, and it should be easy enough for just about anyone to do. If there were any problems, customer service was quick to help, and did the best that they could to solve the issue. All in all, the service was pretty good. The service was reliable at most times, though it could be a little spotty during less than perfect weather conditions.

Slow, random service - When the internet works, it's great speed and service. And IF it is working, load times are instantaneous. But the reliability is HORRIBLE!!! The service rarely works when you need it the most, causing SLOW load times, and a LOT of "time-outs", or "service unavailable/no connection". By FAR the most unreliable service I've EVER used! Also, HORRIBLE installation service! Not only are they unprofessional, but they aren't timely... What do I mean by not timely? You'd think I'm complaining about 15, 20, 30 minutes, even an hour late, right? Nope! I'm talking NO SHOW not timely!!! Like, "we'll be there by 3:30 pm," but they don't come AT ALL! Horrible... Just horrible.

It's very reliable with little or no down time. The speed is of the fastest I have seen in other companies in its league. All my technology gear can be up and running at the same time. Comcast's customers service is beyond reproach. You talk to an actual person that treats you like a valuable customer. They are very knowledgeable in their area and will inform you ahead of time when a schedule maintenance or service is going to occur. The technician that were sent were very knowledgeable of the service and equipment, nice, well dressed and professional. It's a company I would recommend to others.

When we first received the services and when we moved, we were able to set our internet up ourselves and it was a very easy installation. Comcast is a very easy company and the customer service is very reliable. They answer my questions online or on the phone correctly and in a timely manner without any difficulties. Their staff are also always on time for their appointments if anything needs fixed or serviced. If there is an outage they usually fix it with a good amount of time. Also, my internet service speed is faster than actually what is expected for what I pay for. The speed is faster than Fios so I am happy with my services.

Comcast Internet Service was super fast with different speeds to choose from so that you can get what is right for your family. It is very reliable and never had a slow period and an outage. Super quick upload and no waiting on pages to load. Also, the technician was friendly and on time. He was very quick with what he had to do and he finished early. He talked and explained everything he was doing. The customer service reps are also always friendly and willing to help. You never have to wait very long to talk to someone. I never had a bad experience with them.

TV and internet constantly were going out. The customer service reps were not helpful in correcting the issue and acted like you should be thanking them when you are the one who pays for their service. They are the rudest I've ever encountered. Scheduling someone to come to install was a pain. The installation guy was nice but the cost of installation was ridiculous. Cost more than three months of service. The speed is pretty good. Although you can get better speed if you pay an even higher price.

I'm satisfied with internet speed. The service is mostly consistent and it lets me do everything I need to - videos, games, work, etc. Once in a while it will buffer, but not so much that it annoys us. The installer kept mishearing my husband and set him up with an email address with his name spelled incorrectly. He seemed in a hurry though.

The installers didn't do the installation all the first time and had to get them back to put in wires, due to some water, it was causing the stall. However after two to three times it went OK and all is running fine. It took a bit long however they got the work done in the end. They could improve with honest guys to install and service time to come install. Also, customer service are kind but didn't help answer my problems which took longer to figure out. They can do better and be even more honest with pricing and helpful to their customers. Sometimes Comcast can be late on results and charge mistakes but if watched and regular user they seem to work out well. I would watch and keep an eye on everything just in case but they are pretty good. They provide easy and fast service.

Comcast got here in good time and when connecting it, helped me to understand what they were doing and also showed me how to fix wires if need to! They were very thoughtful, very tech savvy and polite! Plus, I enjoyed the way the customer service communicated with me and the respect they gave to me and asked me if I had any questions for them! They stay and made sure everything was working and that I was very satisfied! I like how fast the internet is and how helpful they can be if a problem arises because they always have their customers to make sure they are happy with their services! I would tell friends and family to get it!

They came out fairly quickly if there was a problem or could help me fix issues over the phone. I rarely ever had my cable or internet service ever go out, even in bad weather. I use to have the highest speed you can have but then downgraded for financial reasons and got the next tier down. But I didn't really notice any difference in speed. The installers are fast, efficient, and knowledgeable. The only thing that is annoying is having to wait at home all day for them to come. The 4-5 hour windows are frustrating and sometimes you have to wait too long to get an appointment. Sometimes it's frustrating to have to sit on hold to get to talk to a real person but when you finally do they are usually friendly and knowledgeable.

I tried to transfer my service to another address but they never sent out a tech and I paid for a extra month too and still no response. It's been a whole month. I want a refund. Please someone help me. I hate Xfinity!!!

1) Lengthy service outages. 2) Online "fixes" are menu-driven and set up so that the online process always says the problem was fixed even when it wasn't. 3) Current efforts to get to the bottom of a 4.5 hour (and counting) Internet outage include 3 phone calls (where the service rep said the problem would be resolved by a certain time and then it wasn't) plus 5 online "fixes" that didn't fix anything and one phone call to try to get the company to subtract usage time from my bill (but the rep made no guarantees whatsoever). 4) From what I can tell, repair service for individual accounts do not work.

When there's an issue with service they are very quick and efficient about discussing and handling the problem. When my service was first put in all it took was a simple phone call. I didn't have to go to the company which makes them very convenient for me. When the technician came to install everything I wanted, he explained everything in detail including service and apps, and guides. When there was a problem with switching when I moved, the technician showed up in under 12 hours and fixed everything. He was professional and prompt. Customer Service was helpful in getting my service set up and setting up times that were convenient. They helped me locate and install the app I needed for bill pay and they were very courteous and friendly. Very accommodating company. My internet speed is very fast. I can use split screen and not have any issues with the internet slowing down even with my kids downloading at the same time.

It was good install. They set up a time and schedule a day to fit me better. They did not show up on time but the service was great and I couldn't complain. It was a service I most definitely depended on. I enjoy connecting my Roku to my TV and having Wi-Fi on my cell phone when I am home to avoid the date on my phone bill. The Wi-Fi was great and awesome and I am still a currently a customer. I will not ever be willing to change services in the near future. Also, their customer service was very friendly and helpful with all question and concerns I have had. They always came through to make everything a little more easy for me.

Getting properly set up took a couple of extra visits. Service was slow at first, and had to have 2 different technicians come out to inspect. Once wiring problem was finally discovered and corrected, everything went smoothly. We have good coverage in our local area and Comcast has generally reliable internet service. There are some hang ups during storms and heavy usage throughout the home, though. My husband always believed that service slowed down when we streamed movies too often. But we used multiple devices at the same time without problem. All in all there were not many problems in the 3 years we had service with Comcast. On the occasions that I contacted customer service, I found the wait to speak to someone to be long, but the agents were friendly and helpful. Customer service follow-up was also nice.

Rarely have I had any stoppages for anything, but weather. The times I did have issues, the matter was settled quicker than was anticipated. They always were so glad to be of assistance, and were always polite and professional whenever I had a problem. I have a few issues with the speed, but, I do have an old laptop I use, so I just lend that issue to my own inability to replace the item.

Comcast showed up on time and explained everything they were doing. The guy then showed us how to work the remote and all of the features. He was very professional. I am very happy with the download and upload speed. There are times though when the kids in the neighborhood are out of school that there seems to be a lag and the internet slows down. The service is reliable and has very little downtime. Once in awhile if there is a bad storm, the service may go out. They usually are able to restore it in a reasonable timeframe.

When we upgraded to the X1 platform, it took the installer over 2 hours (timing also interfered with my young toddlers nap time). The timing wouldn't have bothered me had everything worked! Our 2nd cable box did not work less than a day after installation. 2nd guy who came to fix it was also at my house for an extended period of time and he was very sloppy! We have exposed wires/cables that we have been having to be creative in hiding from our toddler. Furthermore, I normally leave calling customer service to my husband but I have noticed they are inconsistent. Some are great and very helpful but for every great experience, we have had a matching awful experience.

The installation crew always showed up in the time window they said they were coming. They installed everything reasonably quickly. They explained everything thoroughly and always asked if we had questions. The service was pretty consistent. I've never had any major problems with it. If there were any issues, they were usually just small issues that were easily resolved. The rare times that I called customer service, the people were courteous and the problem was resolved when it could be. It is the fastest internet experience I have ever had. Any other I have tried was noticeably slower. I would definitely recommend Comcast Internet to any friend or family member.

The guy who did the install was nice enough. He was respectful and seemed to know what he was doing. That was the best interaction with the company by far. Their customer service needs work as CSRs are distant, lack knowledge and sound like it's an inconvenience to speak with you. Unfortunately, I loathe speaking with them so much, I avoid it at all cost.

I called to have the service hooked up and there was a two-day wait period. There was no internet at our house before we moved in. They came to the house within the designated two-hour time frame and had it hooked up in about a half an hour. I have had no problems with the internet service. I live in a rural area, and there have been little to no outages. The bandwidth and the download time are good. The speed is great with the internet I have. I work from home at times and when the employer checks my specs the speed always passes their testing. Customer Service has been really good as well. If I need to call they are always very helpful and try to get the matter rectified in a short amount of time.

We recently have our router updated and the guy was nice and had no problems but we had to call and ask for an update because we were still using the original one they gave us when we signed up and a friend told us it needed updated. They have been very nice and helpful every time I contacted them. Usually when there's a problem an automated voice will explain why and then you have the option to speak to someone if you still want to but I usually don't.

Very nice installer and people in the field are helpful and courteous. They explained the problem and then troubleshoot issues until it finally worked. The speed is just OK. Just enough to use daily but not enough for gaming or something more robust. Could be better without charging a crazy amount. Connection was down for 3+ days with people not having a solution and did nothing to help. They just changed the router out. It did not work again and continued to have more issues. Customer service just want you to upgrade or figure out a way to get you off the phone. Not a great help here. They are very unpardonable and I've called back multiple times.

Comcast/Xfinity is very reliable. The internet speed is very fast and never really slows down throughout the month. I have never had a shortage or unexpected interruption in my service. There have been times where I haven't paid my bill yet and they haven't disconnected my service. I call those grace periods. I feel like they know me and that I am on good terms with them. The installation was easy and great. The technician comes in, installs all of the services, and shows me how to operate them. The techs are friendly and very knowledgeable. The customer service at Comcast Xfinity has always been great. They listen to your problems and try to resolve them as quickly and accurately as possible. The people are friendly and usually always know what to do to help.

The device is fast and pretty reliable, occasional spottiness for the signal if more than 2 people are streaming movies or playing online games. Streaming and game playing is very fast as long as only 2 people are doing it. Especially, when others are on the internet exchanging emails and or searching things. Then in our basement it looks like a spider web of cable. It makes it very confusing if we have a connection issue if another Comcast repair person comes to check the cable wires. Also, their customer service is very quick to send you to an automated system and it also seems like they are only reading a script and do not know exactly what they are doing. At one time about a year ago I had to call 4 times for someone on the other line to understand what I was telling them.

The service I received ordering was very good. They showed up at my house on time. They were efficient in the installation and made sure that I had all my questions answered before leaving. Also, never had a problem using their internet service. It was always fast and reliable. It was able to download all sorts of stuff without waiting, I was able to stream HD movies with no delay at all and surf all the websites I desired.

I am extremely happy with the speed of our provider. It is very fast. Multiple people can use it to stream movies, play Xbox or iPad or browse the Internet with no problems. The service very rarely goes down. When it does it is normally been our fault because it was unplugged or because we had a faulty splitter. The tech who install our equipment was very nice. There are a lot of wires that get in the way and it can be difficult to move or clean around. Customer service has always been wonderful. Most of our problems have been taken care of on the hotline. We did have to return one box but that all went very smooth.

The speed of the service is better than expected and hardly ever lose my connection which is important since I work online a lot. Great service, always reliable and never really had many issues with the service I was provided. Great value for the money. They have many locations also. The installation was quick and painless. Was up in running in just a few minutes. The installer was very friendly and provided good service. The customer service is very good. They always are nice and polite and always help you sort out your issues. Quick and easy and doesn't take much time.

Installers were quick and friendly. They came at the time they had promised and finished in a quick fashion. They were very knowledgeable in their jobs. Comcast internet is pretty decent compared to everything else and I really never had a problem trying to watch content or play games. It's efficient when I really needed to get something done.

The installation is very good. I myself always just do the self-installation which is cheaper and faster I think because I don't have to wait for an appointment. I love the speed of my internet. I usually have many devices on my internet and it still runs really fast. I have gotten a lot of comments from friends that my internet is so much faster than theirs. This company is very reliable. If there is an outage or something they always make sure to let everyone know and they really make sure to have the service back on in a good time. Company has wonderful customer service. They always try hard to make sure that the customers are taken care of. And if there is a problem they make sure to right the situation quickly.

The internet speed is wonderful, don't have to wait long to download anything. Sites open right away, wifi is wonderful. It connects automatically and stays connected and is fast. However, I am extremely disappointed because when we got our wifi we were given a great price for the bundle then we ended up charged for things like a monthly modem fee that we were not told about in the beginning. Customer service is the worst... they are rude, they will lie to you to basically shut you up. I was also told twice that a supervisor would call me about being overcharged... NEVER HAPPENED. I'd recommend the wifi... just the wifi.

The installer was prompt and had the equipment installed in a timely and professional manner. He took the time to explain all the hardware and got it up and running. The Internet is super fast. I never have trouble loading pages or downloading files or videos. I am very happy with the speed of the Internet from Xfinity. Sometimes the network is down, but not for long. The customer service is helpful when I have called with technical issues except for the long hold times. It is worth staying on the line because they always help fix the problems, but it can be a little frustrating.