Xfinity Internet Reviews

Comcast might be best described as an adventure over the last eight or nine years here. I have experienced rate and promotion snafus with regard to costing, mechanical breakdowns with equipment replaced over and over and think I have had physical contact with techs from as far away as West Palm Beach on the other Coast...

Last month (August), we tried to make a partial payment to Comcast. I didn't have enough money to make a full payment at the time due to having to spend all of my previous money on bills, and for paying for healthcare expenses out of pocket. The people at the Comcast center wouldn't accept our payment, even after we explained everything that went on, and we had no choice but to not pay it off and lose our internet service. (Which to be clear, the bill was $196, and we offered to pay $100 at the time. And keep in mind, we've been consistently making payments and paying them off every month as well.)

Comcast is a very poor and unethical company. They advertise they'll contour to the customer's time schedule. That is a huge false advertisement because they do not. Although Comcast knows their customer's signal is very poor such as 65% and not 100%, Comcast still continues to charge the Customer 100% signal service costs. Also, they seldom if ever provide the customer with an accurate and valid bill. You have to call them literally every month to correct the bill. I did and still do. Because Comcast has monopolized my apartment community cable service I have no other option except to continuously tolerate Comcast's poor services, dishonesty and wrongfully charging for services they're not fully providing OR move to another living community. The FTC needs to get Comcast back on track to ethical services, business and customer relations.

I had Xfinity hooked up at my apt. for a certain price. When my second bill arrived it had increased by ten dollars, which it kept doing until it was disconnected because I couldn't afford it anymore. I am on fixed income so I can only budget so much for entertainment.

Forgetting about the cost of the service, when it is working, it's great. When it stops, for whatever reason, the problems often can't be overcome quickly. It takes a minimum of 30 minutes of talking with one to three techs before any issue can be resolved... Often it's more. Some folks have good expertise, others do not or are from a different culture and just don't understand requests.

I had Comcast install internet and they kept canceling my installation date without notification and for no reason. I had to contact somebody in the head office before I could get the service connected and even then there were problems. After being connected, I discovered they did not give me the correct plan. I asked for the 50 mbps plan while they had given me the 25 mbps instead which is much slower. I canceled my service within the 30 days and went with another provider. Comcast is overrated and a ripoff, but at least they refunded the full amount I had to pay upfront for service. I wasn't told I had to pay in advance either. Most Internet Service Providers will put it on the first bill.

I signed up online last night for the internet only package. I created my account online as well and when I signed in it shows that I have a TV package as well. I did not sign up for TV. I have tried calling 3 times and each time I get a very rude rep who gives me even more confusing information and prices that I don't even see on my account. The last rep started yelling at me. I had to hang up. I have no idea what to do and who to call. Also I opted for installation and I can't see when the tech is coming for the install.

Comcast is the most reliable of the other internet providers we have had in the past. Their service stays working even in inclement weather, and price is comparable or better than other providers.

I have been having multiple problems with Comcast Cable Xfinity. Every time I turn around my cable is pixelating. I call and ask for a signal as I've been told mine is weak. But recently when I called I got a crazy person who sent a signal that said it was updating my subscription, I explained this was wrong but the lady assured me it was a normal signal but afterward I lost many channels, l called the Comcast hotline number given to me by Comcast corporate for the fact I constantly have issues they were obviously tired of dealing with so they foisted me off on the hotline number to people who try really hard nicely to rectify the problems just usually aren't able.

Comcast is a love-hate proposition for me and while they generally get whatever fixed, there might be a great amounts of patience involved. Have now found how to best resolve these issues and it certainly isn't over the phone. That's just one black hole after another. I now go to the station and explain my issue with far more empathetic folks and it generally gains a point of resolution. What I fear most with Comcast are the anticipated behaviors in the event we lose Net Neutrality. Talk about "Oh Dear" moments...

They have been inconsistent since we moved here. We had to wait 6 months for service that is less than par for over 12 years. When the snowbirds come to town they seem unable to support the extra draw on their services.

Have now had Comcast/Xfinity for about 10 years. It meets all my needs. Considered going off cable with Roku or Apple TV but did not see enough advantages even with the lower cost.

We are on the "end of the line" & for several yrs. Comcast was here on a regular basis because our service was so poor. I'm handicapped so when Comcast would be working at our house, if I needed to return something to them, I'd ask the technician to do that. Not a problem. But over 3 yrs. ago, our daughter moved out & a technician returned the box for me. They've been charging that to us ever since. They implied we would be refunded our money for the product we paid for, yet still have not gotten a check nor heard a word from them. It's hard to respect a company who does not honor this in spite of the PROOF that the box went back into service in 2013!

Each time I have called Comcast/Xfinity, the representatives are always polite and respectful. Originally I called to change our service to only phone and internet. The deal I found online said we could get both for $59, the representative told me that deal is only for new customers, it is not open to existing customers. This is frustrating considering we were paying customers who were completely satisfied with Comcast/Xfinity, but simply wanted to change our service. After wanting to make that change we continued to have problems with changing our service.

This company could give a rats ** about its loyal customers. They are rude, especially a gentlemen named Lee in Knoxville, TN. This problem has been going on for a week, with no resolution. This company if full of crap in their advertising, by saying they care about customer service. Do not choose Xfinity - they truly suck!

It's just me and my husband and you'd think we'd had the Russians on our Wifi hub. Comcast has just not been the best as far as I'm concerned. Way too slow for me.

They provide good service and support. Their techs are available 24/7 and are usually able to resolve the problem over the phone. I generally will take care of replacing equipment myself since it is easier for me rather than wait for a tech to come to the house.

We've had Xfinity for about four years. I live in Tooele so our options are limited. We can't just switch. However, I work from home and my internet is how I work. At least once a month my internet will be down and I will call the line and hear that the service is down and that it will be up at such and such time. This morning it was supposed to be up at 10. But I just called because it's 10 and it's not up, and now it's not going to be up until 1:30. Because of this, I'm missing a whole day of work. I'm going to have to work either late into tonight or this weekend. If I was going to use it as day off, this is not the day that would work - halfway through the day on Wednesday.

Speed is very slow. Constantly freezing up. Contact Xfinity for help and technicians try to remedy the situation. End up having to have an in person service call.

I can call Comcast customer/technical service and ask the same question to five different reps and get five different answers. The reason I would call back is that the Comcast agents never sounded confident in their answers to my questions. So I am like anyone else and don't have time for this but I would call back and each time get a different answer. I have called Comcast HQ in Philadelphia with limited success. I am a disabled senior and have much going on but I plan on canceling Comcast entirely and get my internet from another company and use my Prime and stream whatever else I desire. But Comcast and me are done for.

Comcast bills quite a bit of money for internet use, however, over several years, I have had many issues with speed, freezing-up, logging on, etc. Apparently, these issues can never be fixed although Comcast makes many promises of such.

Extremely slow internet speed for what I am paying for. I SHOULD be getting a Minimum of 33mbps... That is what I am paying for, but NOT getting!!! Single Digit uploads I think is theft when Comcast is NOT delivering what I am paying for. Today, I am sitting here typing this waiting for the Comcast Service person. This Service person is suppose to be here between 1 and 3 pm. It is now 2:50pm and have not heard that they are on their way. I have received 4 calls since yesterday (annoying) confirming they will be here between 1 and 3pm today. How many other people are NOT getting what they ARE paying for and do not know it?? Might want to download the Ookla Speed Test and see if Comcast, Spectra and others are promising you a product that you are NOT getting.

Service is OK, but COMCAST nickels and dimes you to death. Great for first year or two, but recommend you use that time to find an alternative provider.

I have had Comcast for years. Things have changed. Sometimes I cannot understand Serv. Reps. And clearly there is a script. Overall, it is a better choice than the alternatives.

Xfinity is a up to date and progressive company. It offers services that other companies do not have. They are very proactive in keeping customers up to date with the fastest wifi available and new features are added all the time.

I thought the service was bad when I owned my house. When I went in to pay my bills, there was ALWAYS an elderly person in front of me confused about why their service had changed and they were being charged more for less of what they wanted. When we got the higher speed internet, it only ACTUALLY gave us the lower speed - and when we talked to them about it after several attempts to fix it, the lady told me they didn't actually have to deliver the promised speeds. That it could be "up to" the promised speeds, but they weren't going to care anymore about the issue. Automatic billing is a trap, so is renting their equipment. Because they up the charges without warning every few months, and the equipment can, apparently, be outdated for the service you are getting without two technicians coming to your house and NOTICING THAT FACT.

Comcast is the worst cable company I have ever had the displeasure of having to deal with. They do not communicate with each other and seem not able to help me when I need assistance. They are constantly doing backups every night and if they had a much higher quality backup system without disturbing the customer during programs they would provide much better service and their bills are way too high. To have a decent system in your home, you have spend a MINT!!! I prefer VIOS Communications System. They have much better programming and their speeds are higher.

I upgraded my service and still got the same slow internet speed and had so much trouble trying to watch Netflix and checking mail. Also, sending email from my phone is always a problem with Comcast servers.

Comcast is overcharging customers for their services. They have the worst customer service team that I have ever had to deal with. I phone my monthly payment in every month and every month there is a problem. If I lived alone I would not even have TV service.

Customer service is horrible by phone. The call center is outside of the US and they read a script. They rarely comprehend the issue and couldn't care if they help you or not. Overpriced and steadily increasing. Being a longtime loyal customer means nothing as the costs are ridiculous. Love the new feature that you can talk to use the remote. Coverage good during most all storms. Internet blast is a perfect speed.

My best experience was with Comcast before the merger with XFINITY. I had lots of fun working with Comcast and how the phone service worked with the internet. I recall that the price was doable for me. Today they respond quickly when setting up or adding new service, but extremely slow in responding to problems.

They are a monopoly only internet provider in my area. They jack prices up to where internet only is $100 plus miscellaneous fees. The internet isn't all that good, and had numerous problems with the service.

Comcast Xfinity has been prompt and professional. I have had no trouble with my internet or cable TV. The only suggestion I would make would to give a discount for each renewal year. The free upgrade with the cable remote is much appreciated!

This company has the monopoly of it all, even though the prices are high and the customer service may not be that great especially when you get someone over the phone that does not understand English on what you're saying. When do we as customers get to start picking our own channels that we like and use more than the others that we do not use?

The only problem I have with "Comcast" is their greed. Comcast's prices are getting more and more expensive. They raise the prices at least once a year sometimes two or three times a year.

You really have to push them in order to get things done. Often you will get somebody that really doesn't know exactly how to figure out your problem. Often times that person will start with somehow trying to blame it on your house. Once you get them to work their hardest it is obvious that they are very good at what they do.

This bad experience with Comcast has occurred before. This is not the first time. I have called to let them know our service was down but they cannot give an estimated time or day it will be fixed. I call again. They give a time, that time passes. I call again and they say their systems are down. There is nothing they can do to help. I also expect that if service is down for a couple of days they should adjust the account and not charge for the time we cannot use their service. The worst thing is paying for a service you can't use. I really wish they would have better customer service over the phone too.

I have been with Comcast for a long time (a decade or more?) and they keep raising my rates for poorer and poorer service. They used to at least try to correct whatever issue I was having, whether it was a price point or poor connection. Now they simply do not care and try to charge as much as they can get away with for glitchy, slow services. I let them know that I will have to cancel, if they do not value loyalty and return business, and the agent I talked to was silent. That is bad customer service on top of bad pricing for bad service. Winning combo Comcast. Any company worth its salt knows that a happy customer can be their biggest promoter, and that same customer can be their biggest detractor if they are treated badly and unfairly.

This is by far the worst company I have ever had the displeasure of working with. Three years ago I began staying in my family's apartment building to assist with maintenance and travel to school more easily. At the time I needed internet and unfortunately our only option was Comcast. I told the technician who installed the device that I would not be paying as it was going to fall under my family's responsibilities. He still asked for my name and so I gave it. No further information. Three years later I received a call from Southwest Credit for a collection from Comcast. I paid it immediately and am currently on the phone trying to find some means of resolving all of the damages Comcast has caused me for the past three years. Beware of this company.

I moved from one location to other. I had only internet service at the previous location. They said when I move they treat me as new customer and give a promotion to try triple play and they said I can cancel after a month. But I realized from other rep that I cannot cancel 2 service and keep one to do that. Then I canceled 2 service after 1 day which I did not want, requested for refund. However they charged me $50 extra and they say they cannot give the whole refund. Just for 1 day I paid $50. Please do not fall for marketing promotions.

I had an issue with my Comcast Xfinity internet going out. I followed the Comcast Xfinity app trouble shooting steps without success. I contacted the Comcast Xfinity technical support through the app. (The app is good - that is why they get one star.) This technical support operator also conducted trouble shooting without success. He felt the problem was with my internet box. I offered to take the unit to my local Comcast/Xfinity store. He stated that it would be better if I scheduled for a technician to come out and look for the issue. I had several issues with missed Comcast Xfinity technician appointments when I set up my service in September 2015 (my service started in November 2015 - two months later because of this) so I asked again if he was sure I shouldn't just go to the local store. He confirmed no.

I moved to new address, I was referred by my Lease holder to take the Comcast. It is very good. I thought it would be good and spoke with them, when I spoke with them, they were nice and they said "you will be charged $55/Month" but now I received the first bill $65.13/Month. I just called the customer representative. He is saying that "You have TV channels. That's why you are charged $10 extra." I told him I don't need TV channels and I don't want to pay for that, then he started talking very rude. I used to like Comcast but now I started hating the services.

The reason for this is they have always been very slow, laggy service. I pay for the triple play and they promised a rate of 96.00 and now I pay 120.00 for service that half the time I'm waiting for it to work. Plus my cable is constantly on off like there were some bad storms when there's not. If you're going to advertise fast internet or good cable you should make sure it is what you're providing.

I bought a prepaid modem two weeks ago. I was then told once a modem came that a technician had to come out. Detection came out to make sure the installation was properly done only for a technician to come out to realize that the modem that I purchased was not was broken. Been calling customer service on eight occasions. Can't seem to get anyone to tell me exactly when I'm getting my modem. They first told me they gave me a tracking number. Come to find out just today that's the tracking number is actually a order number so customer service is very incompetent.

I have never hated a company so much and had so many constant issues with communication with their customer service. I have been lied to multiple times that I would get a call back. One time a representative told me they don't even do callbacks so they don't know why I was told that. I was told my bill was fixed and it never was so I had to call back again and again. I was accused of stealing service when I called the third time to let them know my service still has not been cancelled as I requested. I could go on for an hour about each painful interaction but I'm not saying anything that you don't already know. It baffles me how a company can be so open about being super villain and continue to get away with it. I imagine their to do list would be something like: Ruin the internet for us all, Kick puppies, then build a monument to Hitler.

This was the worst mistake I ever made, getting Xfinity. I had internet since my internet didn't work. Period. They couldn't figure out the problem. When I ordered service the representative used my account information to add on service I didn't ask for and they think this is on. Now after canceling they're trying to charge me. CROOKS.

This company uses their size to manipulate customers and misrepresent their product. They do not provide the services that you are purchasing. The streaming service is inadequate and does not work without extremely high speed connection. Therefore remote streaming is useless. My service at home is always far less speed than I am paying for according to Xfinity Speedtest website. I just believe that this corporate culture is based on deception and using customer service as a corporate dodge from actually providing the services that they sell you. Comcast in short is a consumer scam. They are so large that some agency like Consumer Affairs must be assigned the task of monitoring ALL of their services to ensure that the cheating of customers does not continue.

When we were on copper we did not have a problem with any of our services. Our HOA signed a contract for fiber and since then (May) we have had unreliable Internet, phone, and TV service. We have had approximately six service calls each one unable to correct the problem. The last technician assured us that we needed a new fiber line to the house. He said we would hear from them within 1 to 2 days. When they didn't show up in 1 to 2 days we called again spending hours on the phone only to find out that they did not have a record of the request for new fiber and we are again waiting for service tomorrow. We have had no phone, incurred additional expenses on our cell phone bill for data services and still have gotten nowhere with them.

I have had it with Xfinity/Comcast! We have had their service since 1988 and are treated like dirt! Each rep promises one thing and the next rep denies that anyone ever told me that. They have a monopoly in our area! Everyone is stuck with them! How they this monopoly be allowed to exist and ** its customers? Even if I cancel. They are the only company that provides internet! How can we band together to put them out of business?

I have been having connectivity problems with my modem/wireless internet for over 6 months. Today, my life was made so much easier by a very knowledgeable associate at Xfinity. Timothy was patient with my complaint (remember there is 6 months of annoyance built up) and not only fixed my problem but educated me on which frequency to connect to - and why.

I refuse to ever get their service again. They manipulated people into getting service packs and internet is shared with others. They don't tell people at all. They upsell and lie about the speed you get mbps... internet drops out randomly from hard lined to router. Calling in is a joke! You get to talk to someone who can barely speak English. On top of that they put you on hold for more than 10 mins. Then to be told they don't know what the problem is. Very bad service and internet provider. 175 mbps is a lie when it's shared with others and they will charge you a arm and leg for their fines and fees and startup cost. When expecting to pay 100 first month I get almost 275 bill... When I got 2 weeks of service and it got dropped out for week and half just to be told that Denver server was out. And they refund credit but almost two weeks no service.

My account number is **. Me and my family have been scam by Comcast 3yrs ago. Comcast has now damage our credit by not fulfilling the 12 month contract we signed up for. After we provide them proof of our payment, contract and recording conversation of all our payment. They disagreed, would not provide an interpreter, lied and hung the phone on us. NOW once again we prepared ourselves before my wife signed a contract. We recorded conversations and screen shot of every single chat with live agent. NOW once again the same problem is now occurring.

Again on a Friday my cable and internet went out. After the runaround with four language barrier individuals I got no resolve on my issues and of course have to wait days for a technician. I don't know if the problem originated from them burying a line but of course I am the one inconvenienced. "I understand that you are frustrated". This is like the old Comcast that lost signals in the 90s. I guess we are back to the same scenario. Customer service is poor at best especially when you request an English speaking representative with no results and find yourself screaming which is unbecoming. I will be cancelling this service and not deal with these continued issues. Also, do you think I will hear from them regarding my negative comments. NO, it's all about the money.

Been a Comcast customer for over 30 years, pay huge bill each month. Because of their own doing, totally ruined our WIFI, our router and cable boxes. After numerous visits, we asked for a service call to again fix THEIR MISTAKES. They insisted we sign agreement to actually PAY for this visit. We said ok reluctantly and set a time. Finally they confirmed the appt with THE INCORRECT TIME. Called, after hour and half, they insisted I was wrong. NEVER EVER EVER USE COMCAST.

I recently switched my phone/internet service to Comcast. Several months later I learned that only one jack was activated. The jack attached to my ADT security system has not been active since I changed service. I was unaware and my home has been unprotected for months. I called to have the jack activated, and was told there would be a $60 charge. They refused to waive the charge although I told them I was never advised that only one jack would be activated.

I will never ever ever go back to Xfinity! I paid for only internet but when I moved in February 2017 I wanted to cancel my services. I called in March to cancel, the rep said she would put in a request to close my account. Ever since March I have called 3 times to cancel my services each time the rep said it would be taken care of. I'm still getting billed and my payments are still being taken out of my account as of August 7th, 2017. They will tell you to ignore the bill, that the account will be closed and a refund check will be issued but takes up to 12 weeks to process. It does not take nearly 6 months for an account to cancel! This company does nothing but take hard working people's money! Never will I recommend their services to anyone. I've read reviews online of multiple other people who have had the same situation happen as me, don't give this scam of a company your business.

How sad is it that a company takes advantage, lies, scams and does nothing to make their customers happy. They charge you for channels and things didn't want or know you had. They send you equipment that don't work and they send someone who doesn't know what they are doing to install it. They send someone to get the equipment if you late on a bill without and warning but they will say "Oh we sent this" or "We sent that". Lying scamming company. Shame on you!!!

Comcast/Xfinity give you credit for outages and other charges and then turn around and take their money back monthly afterwards by adding $3, $4, $5, or $6 here and there, when they can't explain to you where those extra charges are coming from. They also over charge you for package deals that are suppose to be cheaper and also will not allow you to get discounts that you are qualified for.

When we were getting ready to move, we called the Comcast number to get this going. The call went to a third party that gave us incorrect information. This lead to our service being cancelled and getting billed for breaking the 2-year contract early ($1200.00!). Setting up new service in our new home was a nightmare. After 12 hours on the phone it was finally straightened out but the customer service was terrible. Not that we expected a callback, but three reps said they would make it their job to fix the issues and would call back. Ha! What a joke. Old saying - if you expect nothing you will never be disappointed. Comcast claims to make moving easy - it was anything but easy; incorrect information, terrible customer service and many wasted hours on the phone with incompetent service reps. If you can get TV and DSL elsewhere, do it.

I signed up 2 years ago on 08/08/2015 and yes of course was locked into a 2 year contract. The 30 day money back guarantee is a joke, they do not stand behind the guarantee. When I signed up I was promised a price lock for the 2 years on a contract and was given a complete description of the bundle over the phone with the representative when I agreed to sign up. I was told I would receive an email confirming the agreement and contract. However the email I received was not the same information that was told to me over the phone. While on the phone with the representative I wrote down all the information that was given to me regarding the bundle I signed up for.

We have had problems with pixelation on our TV off and on for at least a year. We have had slow internet for at least 3 years now. I have had several technicians come to the house, new cable boxes and new modems. I had an appointment today set for 4 - 6. I was told they were going to put in a new cable from the post to the house and they were going to bring a new modem.

Today the tenant on the first floor was getting new service from Xfinity. I have had Xfinity for the past going on 3 years. When they install the tenants internet somehow they disconnect mine. I called to speak with a rep. We tried the troubleshoot. They cannot send the signal to my box because it's a problem with the outside line but yet I have to wait for an appointment in order for a technician to come out to fix my service when my service should have never been interrupted if it wasn't for your under-informed technician on how to install cable so I'm very disgusted because I have to wait two days in order for someone to come reconnect services that should have never been disconnected. I should have stayed with FiOS.

We're a small business - just 2 people. Back in June, we were moving to a larger warehouse. We had CenturyLink - one of THE WORST telecom companies in the country. I wanted to dump them. Overpriced, bad service, incompetent, etc. The new location was in a section of the city that had not been updated. I had assumed that I'd have a choice for service, but that wasn't the case. Turns out that I had only 2 choices: CenturyLink or Comcast. Crap and Crappier. I decided to go with Comcast since they were cheaper.

I got Xfinity X1 4-5 months ago. Although it has some weak points vs. the old system (like the inability to expand very narrow movies), in general X1 is a HUGE improvement over the old system. BUT... it has one annoying characteristic: It slows your ability to open websites on your computer. Some attempts even result in a perpetually turning circle (my browser is Chrome)/never connects. Other times if you interrupt the turning circle by hitting the stop icon, then immediately hit the reload icon, it connects to the site immediately. Go figure. A tech rep was here yesterday to try to figure out why this was happening. He admitted that X1 involves some kind of filter that keeps the signal to the DVR from interfering with other DVRs in the area, and that filter may also sometimes mistake a request to connect to a site with an unwanted intrusion.

Don't know why Comcast is hiring representatives from India. Maybe it gonna cheap to hire Indian people. They always provide name as like alex, john, justin. I am pretty much sure they not gonna have a name like that. I tried to take a comcast service. I did contact them 4, 5 times in 3 days but didn't get the good response. 1st I got the confirmation number. After 3 days they rejected my service. I wasted my 3 days to get the service from comcast. When I call customer service I feel like they are doing exercise and talking with me, taking a long breath. Don't know and told me to call different no. Comcast service suck and hire the people for cheap and they don't know what they are doing.

I sometimes play online games. Comcast has the most unstable internet. I called them many times. Every time I call they run some stuff and the speed and connection is good, after a few hours it goes back to the same terrible internet. I canceled my subscription today. Don't ever get Xfinity for your home.

I pay way too much a month for my internet and cable not to work all the time. I go to school online so I need to be able to access my classes. They have to send a technician out every 2 weeks to work on it. I would recommend getting another service provider.

I called in on a billing matter, and was offered a new rate of 49.99/month for the same service that I had. I had the Blast internet, with download speeds of 75Mbps. I agreed to the new rate, for the SAME service. When I checked my account, I discovered that I had been downgraded to 10 Mbps. I called to have the problem fixed, however they refused to honor the rate I had agreed to. They offered me a higher rate, which I declined. I was told that they would review my previous call, and call me within 48 hours, but I did not receive a call.

Call placed to Comcast regarding password reset to gain access to Comcast account. Seven people and over two hours later still unresolved. Unable to grant access to my personal account due to not having a home phone but my husband whose name is not on the account added HBO and did not have the account number which is required to make changes. The last supervisor on the phone was very rude and certainly does not appreciate Comcast customers. One out of seven agents tried to assist with no results. Very disappointed in the poor service rude phone personalities I encountered. I am no longer a loyal customer.

I signed up for the X1 Triple Play bundle. The sales guy at Comcast told me it included the Internet HSD Blast Pro plan which has 200 Mbps download speeds. When the service was activated, I was not getting 200 Mbps download speeds, only 100 Mbps, so I called Comcast to send out a technician. The technician told me I was not enrolled in the faster Blast Pro plan, but the slower Performance Pro plan. When he called customer service to get the code to activate the 200 Mbps speed, we were told I would have to pay an additional $30 a month to get the 200 Mbps speeds, even though that's what I was promised when I signed up for the bundle. Comcast lies about the plans when you bundle - BEWARE!!!

I've only lived in my new location since April 2017. So far, Xfinity has been the biggest headache of my relocation. The service is down quite often. The company sends these $5.99 coupons to apologize or they take $1.50 off your bill each time (if you call). But, what you really want is to enjoy your home television viewing experience and be able to count on having Internet service when you turn on your computer. I often work from home and this poor unreliable service has been costly for me. Today, the service has been out all day. It's 9:30 pm now and we can only watch 1 channel. When we call the recorded message on the service line says they expect the service to be operable at 1:15 am. Another lost day! And night. This happens too often. I sometimes wish Amazon would move into the internet/cable business. It seems anything THEY do, it's with excellence including super customer service.

I was very happy in getting our internet at first. The service was great. However, I stay up very late. However, the internet stops working after 11:00 PCT. It also doesn't start back up before 8:00 PCT. No parental controls were made. They even charged me extra for the local TV. I didn't want it. I had a NVidia Shield TV. I asked them why they charged me this extra 60 bucks. They said you need to have it in this area. It is the law. I was like WHAT? Just think. If this happened to me, then it would happen to others too. They can make thousands of dollars from scamming people. So please make sure you trust your installer or just don't use this provider. ** you Comcast.

About a month ago, we started to have problems with our service (intermittent drops and extremely slow speeds). Changed out an end-of-life (EOL) modem rented from Comcast and got a new gateway that replaced both the Ubee modem and our Cisco e2500 router. Had that for over a week and still had problems with drops and negligible speed. Reset the gateway countless times and the problem was never resolved. Bought a Zoom 5345 modem and installed. Called Comcast to update the root with the Mac address and they said the mac address was already existing. Got a new Zoom 5345 from the manufacturer. That one updated fine. Continued to have problems with drops and slow speeds.

We use our account for everything. The other night - I noticed all of my emails from July 17 back were gone. Just disappeared. I thought maybe it was having trouble loading, and waited till morning to check. Even logged on elsewhere. Gone. So I called. Was told to download their email app. That produced the same results - my email was gone. I was told it would take some more time. Never got a call back. Two day later I called. Problem on their end - they couldn't get into any accounts. Called the next day (today). Was told there is no way they can restore the emails. They are asking me to remember the emails that are gone. Really - can you remember all of the emails you get in a inbox? Thank God we don't do online billing. I'm not sure what I can do or if there is a better email provider. But I will look.

This is NOT a review of any particular store offering Xfinity. This is in reference to Xfinity's billing department - which is a NIGHTMARE!! If there were an option for ZERO Stars I would have selected that! When we first signed up for Xfinity's internet service we were offered a "special" rate of $64.37 (total). After one year, we received a notice that the special offer had expired. We were instructed to call to renew the special which we did - 6 TIMES in about a week! EACH AND EVERY TIME we called we were assured by the person who answered our call (6 different people) that the original rate was re-instated. We would then receive an email "confirming" our new rate.

I purchased a new home where Comcast Xfinity is the only provider of Internet services. I've had the service for a month and a half and of that time I've actively had internet for 7 days. Every day begins the same. No services or spotty at best. Forget calling customer service as they only want to send a signal to restart your modem. One day they actually restarted my modem 56 times. My modem and equipment is fine, it's the service that is the problem. I took my equipment to my other home where a different provider supplies services and everything worked great. Comcast sent out a technician who pulled into my driveway and pinged my modem then knocked on my door stating "Your internet is fixed." He didn't check the exterior lines. He told me there was no need to as I currently was showing signal. Wouldn't you know it? The second he left my internet was again out.

Recently moved from Missouri. I have ordered my internet service for installation on the 8th. I wanted to have my service as soon I move in since I work in IT area and my toddler watches cartoons online. Installer did not show up that day. I had to beg for getting service - Call center located overseas. They did not help. Installer came 5 days later. I have ordered internet which cost $39.99 + Tax + Equipment rental $10.00 per month. After receiving my bill, I had to pay over $100.00 for installation charge and OTHER FEES.

A replacement supervisor or maybe Second in command, with an Napoleon attitude named Robert, Need to learn what is customer service. I went to the store today to add a name on the acc. He sent me back home to get POA (Power of attorney) of my wife. When I came back with it, he asked me to bring all Cable boxes and the Internet box, then he'll be able to do the change. I told him "that's not what you said in the first place"? This is another continuation to the poor services we all experienced with Comcast or their fancy name's XFINITY. This is why we need competitions in our neighborhoods.

USE ANOTHER COMPANY! COMCAST CANNOT HANDLE ITS NEW TECHNOLOGY! BILLING AND RECORDS SYSTEMS ARE AWFUL! I want the $60 service charges removed from my bills! (Received notice of credit, but was not reflected on bill balance). I want to be able to see my bills or get one mailed to the correct address! I want my billing address corrected! I want the service I ordered installed completed! I want my bill to reflect my actual disconnect and installation days! I want my bills to reflect the actual equipment at each location!

We were given a promotional offer for internet service, but were never told the period through which the promo/discounted internet rates would last. One day, without our consent they removed the offer and we were being charged without any discount, and the monthly rates shot up. This is a big scam company, making people join their internet services, but duping them with fraudulent charges without their consent. I called them to have this issue addressed. But, I was informed that the charges cannot be reverted and to have reduced monthly rates, I will have to cancel some services and internet speed will be reduced from 200 Mbps to 55 Mbps.

Today is July 8th. I have been contacting Comcast Xfinity since June 28th concerning my home Wi-Fi going out. I have called 8 times total spending an hour or more on service call with no resolution and 1 in home service call where technician just stated, he "COULDN'T FIX IT" with no alternative action for me to follow up. Absolutely UNBELIEVABLE! At this very moment my phone is on speaker and I was put on hold 15 minutes ago for a supervisor and no one has come back! I would NEVER RECOMMEND COMCAST FOR ANY SERVICE. The staff is INCOMPETENT and very HARD to communicate with.

I called Comcast at end of March and was told 2 more weeks for service... By this time I had moved in with my parents in a city 3 hours away... to be able to work (renting office space would have been very costly). The time would come... and go... and another 2 weeks...

The quality of the internet service is satisfactory, though the speeds they advertise are extremely misleading. My plan is advertised at 75 Mbps bandwidth, but in real world use such as downloading large files I average about 8 Mbps and have never seen it exceed 12 Mbps. Pray you never need to contact their customer service, it is the worst of any company I have ever experienced. Their customer service representatives are very slow and incompetent in nearly all aspects of their job. When you move your service to a new address, Comcast makes you a new account and closes your old one. Of course they don't tell you this.

This company is the only company we can use in Blacksburg, Virginia. To reach support one simply has the following options: Call: spend years going through an automated system that has no concept of anything other than referring to the website. Chat: a poor person sitting on the other side trying to explain a service that acts like a yo-yo on a good day. The service is totally unreliable. The best use for its highest speed is to be able to check your emails on February 29, every 4 years.

Comcast is the worst experience that I ever had with a company. The agents are liars and the supervisor takes up for them. I requested that my account be placed on hold for 3 weeks because I was moving to a new address. The agent didn't explain to me that the minimum time to put my account on hold was for 90 days. They changed me for the 3 weeks my account was on hold without my knowledge. They then send me a bill for $455. They didn't even transfer my account. Instead they created a new account and told me I have to Pay 1 month in advance. I asked the supervisor to play the recordings with the agents and she said that they weren't available anymore. In short Comcast is a scam. They are also thieves and liars. I don't recommend this company.

In the area that I love there are only two companies that supply this service, One you are forced to install a telephone even if you have a call. The other one offers you billed and cartels, they told me, "You will get 200 Mbps," only gets to 65 if you are lucky. The modem is very cheap and do not work properly after two weeks. They gave me a second one that was worst than the first one, also I was told that I was going to pay for my service $65.00 a month. A month later my bill raise to $70.00. Excuse, "Your bill went up", so I have no patience to argue so I did cancel the service.

Before I had decided to get a service from Comcast, I called the customer service to make sure that I won't be charged more than $39.99 which I used to pay before with 75 mbps and they confirmed that I will not pay more than $39.99 which is included taxes. Once I called the 3rd agent to schedule a time for installation, he told me technicians will be installing the cable and although I told him that I am not using the tv and do not want to charge for tv, I was again told it is included in the package with no charge.

Had Comcast previously, then went to Direct for several years, decided to return to Comcast and already internet failure box failure, services pay for can't get. When you call in after 15 minutes of getting through the very limited option computer answering service, finally a human to speak to, I ordered the boxes the recommended yet only receive half channel I am paying for so now they say, "Sir you need to upgrade your box service to get those channels," but I already am paying 10 per box and paying for these channels. To me this whole thing is a scam, I ordered these channels and paying for them, "But hey if you want actually watch what you pay for give us even more money," so will be paying a extra 50 to get service already paid for. Then I get a bill that is due 8 days after the service was installed. Very crooked company! Understand the poor ratings.

Just hit cancel. Sigh. I am so tired of the bi-monthly bill battle. I signed up for 19.99. Had that rate for a few months, then it went to 29.99 and then 49.99 and then 74.99. I call, I complained, I got nowhere. I filed a complaint with the FCC and finally Comcast/Xfinity moves to drop rate to 29.99. Exhausted, I agreed to the 29.99 and 5 months later I get a new bill for 49.99.

I order service then I upgrade to Triple Play a week or so later. When I upgrade they tell me it's a contract and I have 30 days to cancel risk-free. My service stops working one day after the upgrade. I go a week with limited to no internet and having to reset tv everyday. I call, and advise them that based on what the tech said I need a different cable box to fix the tv, so they say they will send me "One". Wait a few days and get a big box with "Three" cable boxes, one small, one the same as I have and one that's 100 years old. I call tech when the little box they sent don't work and they tell me that box is the standard box. I need the premium one, then they tell me to install the one they sent me, to which I reply "this is the one." After they finally get the situation they offer me 3 choices, wait for another order, go into a store, or a tech. I ask for a tech to which she says "it will be 90 bucks but I can probably get customer service to refund that".

Paid my bill last night for $99.00. Then 9 am this morning service was turned off. For a balance of 120.00. They never said it was going to be turned right back off if I paid my late bill of 99.00. I'm a single dad of 3 teens who I homeschool. I really need the internet service. I pay my bill every month. Late yes but I struggle to pay it. I find it cold and unfair. If I had known they were going to turn my service right back off within 10 hours. I never would have paid the bill until I had the whole bill in total. I could have bought food with that money. And now my kids are out of internet and food. I don't get help from the government. I work. And to keep my kids safe I pay to homeschool them. I had to renew my car insurance this month that's why I was so late. I am one of many who work pay to pay. And struggle. Never would I recommend such a shady company to anyone. Avoid Comcast at all times. Shady company.

We've had Comcast for 5 years now because unfortunately it's the only cable in our area. I'm writing this review to help people who actually have the option to pick from different cable and internet providers. Our cable is always blurry and freezes literally all the time, anytime of day. The internet is extremely slow even though we pay for the highest speed option and it's only 3 people using it in my house. Then when we call customer service, they don't help at all. They either make up excuses (it's a temporary problem or just restart 20 times a day!). A complete waste of $200 a month! Stay away from Comcast if you can! I wish I could!

If you can get customer service reps you can understand and who aren't robotically reciting protocol no matter what you're telling them each time you call, you're having better luck than most. I've been on calls and chats for hours with them THIS time around, as have been losing connection for hours at a time. Their latest scheme is to "escalate" your complaint after you've spent hours with their support people and have ultimately scheduled a technician to come out. At that point, someone miraculously "solves" the problem, connectivity comes back on, and they call you to tell you "it's not Comcast". It's Comcast.

I went into Richfield Comcast Xfinity on my mother's behalf. She needed her bill lowered. Couldn't afford $148 a month. I was well received and customer service rep I talked to was very helpful. We checked out her account and found a way to get it reduced to $113. He also handed me an upgraded box at no charge. Mom's been with them for a while. I ran back with paperwork showing her new bill, she was happy. A month goes by first bill is $160. Then $158 and $152. That's when she asked me why it's not going down. So I immediately called. I explained everything over the phone. He was saying she was under contract, which I replied "I have paperwork showing not under contract." Then he replies he didn't show that she was but she verbally had confirmed it. He later said he didn't see that either. I told him to cancel her TV internet. He told me he would put it on a hold to have us see if something could be done.

I was being billed over $272.02 a month for eons for triple play with up to 200 mps internet speed and no special channels except Starz. This is a far cry from standard billing. I just had time to research this as I work as a physician. First I looked on the internet where the website did not breakdown all the billing in the largely prix-fix price, except for a bunch of small charges that added up to very little of the total amount. Then I went on the web to find a store to go to near Cambridge MA my home. A variety of addresses came out and I went to each one - all were closed or non-existent. I called Comcast directly and found a store 116 Beacon St in Somerville, not even on the original list. At the store, the rep sat facing a computer screen while I had to stand facing her. She was very nice but I had to use very precise questions to get to the bottom of this. So far, I have not fully succeeded.

Comcast cable prices are ridiculously high for crappy service! Every week we are calling because either our cable isn't working or the internet is not working. The customer service representatives simply does not care. They are just there for the pay. They told us we had to wait 6 days for a service technician to come out and when I asked for a credit on my account they gave me the runaround.Very upset I left DirecTV for this company. I cringe when I get the bill in the mail. They aren't willing to lower your package. The CSR are rude, inconsiderate, very insensitive. If anyone is looking for a cable service I say run. Do not, I repeat, do not get Xfinity. Poor service for overly priced packages. Not worth the time or money!

I had services installed on June 21st. They worked for exactly 3 hours. I have been on the phone with them for 7 days for a total of 12 hours. I have been told there is one person that I can talk to, when I call that number I get voicemail that tells me she will call back at her convenience which I'm guessing is never. I called again yesterday to be told another story as to why my services are not working because they have found fraud on my social security #. Which no one has even mentioned in my calls daily. No one has given me the same answer twice. I am totally disgusted with this company and now I'm packing up their equipment and taking it to the local UPS store. My advice never use this company EVER. Customer service is the worst I've ever seen.

Don't ever join their Services! I let a rep install internet in a property that I was only had a 6 month lease on, they guaranteed me I could cancel anytime. But when I went to cancel service they told me I verbally agreed to a 3year contract! Early termination fee $350!! "Why would I agree to that" I said when knowing I would be leaving in 6 months! This is a scam company! They couldn't provived me with my signature or so called verbal recording of myself agreeing to this! Stay away!

I have been with Comcast internet for almost a year, I had signed a contract for 1 year, the internet does not work properly, I have had numerous techs out to my house to try to fix the issue and one is blaming the next as to why it keeps going out. Then when you call you get some guy in India who cannot speak English, and have to explain the whole scenario over again. These people are **!! They are supposed to be the best internet provider in the state of Maryland. Total crap. The only thing they are good for is wasting my time and robbing me blind... I will be switching to a different provider at the end of my contract.

So I recently purchased Comcast internet (I had no choice) and I wanted to use my surfboard modem that I had used with them before and I know is working. I call customer service to activate it and the first person says I can't because it is stuck to an old account and they need to "escalate it" to move it. Ok not waiting 3 days. Next call I ask the same question and this lady asks how do I like my service. My response is, "Ma'am I have no internet, how do you think it is?" After her saying "ummmm" 1000 times she says I have to wait 5 days til they activate it and I should buy their 2 in one modem router combo instead. I said, "No I have been through 3 of your modem router combos as they are poorly refurbished nightmares that overheat." I hang up and go to the next call.

When updated services, we were never told that the rate was an introductory rate. The rate shot up with no warning. We had to call to find out and they told us nothing can be done other than changing the internet speed. I'm sick of how Comcast insists on scamming people. This is NOT the first time I've had issues with Comcast, but I am working on this being the last time. Rates always changing without warning and it's not like the service is good anyways. We will be moving soon and for as long as I can help it we will NOT be using Comcast again. It's extremely frustrating when you have no other option. They corner you to use their awful service.

On April 17, 2016, I discovered that all of my emails in my inbox were missing. I immediately contacted Comcast to try to figure out where they were. After several phone calls and talking to level 1, 2 and 3 technicians, I was informed that many customers had experienced this because of a Comcast website server update just prior to the day I discovered them missing. At that point the technician told me there was no way to recover them. I was devastated because there were some EXTREMELY important emails that were lost.

If you move to an area that Comcast doesn't even service, they still charge you a RIDICULOUS amount of money to cancel your service. Also, every time you are forced to move you are charged a "New Customer" set up fee and they "RESTART" your contract. We were customers for over 10 YEARS and are being charged an early termination fee. We WILL NOT be back. Also, every time it storms, our service would go out for sometimes DAYS. I operate a business with this service and many days I was unable to work. Comcast only responded with "Sorry for this inconvenience". Over, and over, and over. Anyone who has to move regularly for work, or otherwise, should definitely use another service! I will not use them again. When we are moved the next time, Comcast will NOT get my business. Ridiculous! Over $200/month times 10 years is a LOT of money. They won't get any more.

I have been a customer for 6-7 years. The last 2-3 years has been an uphill battle every month they bill me. The stress is truly getting to me physically. I am seriously ill when their name comes up. I put one star as I can't put a negative!! About a year ago, I suddenly received a box of equipment, which I returned to the store. I found out they were charging me for the Triple X or whatever the most expensive plan was. I called immediately of course and was told it would be fixed... A year later it's not. The equipment was returned, in the box, the same week. In the meantime, my bill has been so high that I only have internet and about 30 channels, maybe (some Spanish, which I'm not). I had to have them take my HBO, take all my other channels, and now WOW... believe it or not, after all that my bill is HIGHER!!! I have taken everything I can to get the bill lower and it is still higher.

I was convince to sign a 2 year contract with Comcast by sales agents that visited my home. I was promised unlimited internet. After a few months I started getting overcharged and was told I do not have unlimited internet. Two employees told me it was removed. I was told it would cost me $142 to get out of the contract. I made my complaint many times about the scam of a contract I signed and nothing was fixed. In May 2017 I was overcharged $120. My bill was $326. After many agents later, one told me everything would get fixed. I was to pay $25 extra every month and receive unlimited internet again. The fee for May would be waived and June's bill. This was a LIE again. I never got the $120 refund and my bill for June was $110 more than the usually.

I loved my Comcast install. I had no idea where anything was but the install guy rolled with it. He even showed me where it is. As a first time renter I was clueless. Tonight I called about my router and the woman I spoke to was super helpful and waited on the line with me. I've never had a problem with them and love their service. Thanks guys!!

Comcast doesn't seem to able to provide customer service anymore. I need to reset my password and I am sent into a live chat where the agents can't seem to locate my account, I have to repeat myself over and over. I don't like to call because I go through a bunch of automated prompts and the people at the store seem like deer in the headlights when you need something. I signed up for a triple play, one box works, one doesn't. My wife called to get help with our second box and nearly ended up in tears because the person on the other side simply read a script and ignored what she said. I have no other options to get the speed Comcast provides in my area and the service has been reliable, the customer service, however, has also been really, really horrible.

Ok really don't know where to start 'cause there is so many different things happening here. Had Comcast installed a few days ago. Well ever since Friday 6/09/2017 my phone has not work... My mother has lifeline and if there is an emergency she would not dial in. The phone number is a native number but it will not allow anyone to return a call. Have spent a total of 24 hours on the phone since Friday with customer service... The overseas people don't understand how important this is and the sales girl got the wrong number to my account. I have asked to talk to the USA customer service and they refuse to get me anyone. At this point if Comcast can't fix all issues today they may get their ** back. My time is way valuable to be worried and constantly on the phone with dumb people. I need the highest person from Comcast to call me... ASAP. Comcast triple play.

I had canceled my account and was ensured my next billing statement would reflect the changes that were made and no moneys were due since they charged one month in advance. The statement showed a $16.00 credit. I then called BoA to stop my auto payments. Two months later I had a bill for $38.00. I just called them and paid it. I won't ever use their service.

It's hard to get a human on the phone and every time I do get one I get a different answer as to why my phone and WIFI keep going out. They have sent technicians and still haven't figured out why I have "Intermittent Service". It's so frustrating dealing with Comcast!

They have provided not only fantastic internet, they have given us top notch service with billing as well! Very glad we switched our internet provider to them - customer for life if they keep up this good customer service!!!

I have been a customer for at least 12 years --I AM SUPPOSE TO PAY $19.99 + $10.00 EQUIPMENT TOTAL $29.99 --But every month, I get different charges like March $144.00 the company were charging me for HD and 2 boxes which I did not have!! They asked me to pay after credit $93.40 and they said, "You are ok." I paid all in March --then April 2017 they said that I owe 100+ called back and the supervise apologized.

I recently received notice from Comcast providing my personal information to a company named ME2 Productions who subpoenaed Comcast, because the company supposedly stated I downloaded a movie that they don't have rights to, illegally. They state it was downloaded on a day that I wasn't at home due to spending the holidays with family. I am pulling out of Comcast since they are not even investigating the validity of the company or the claims. The lawsuit is in the federal courts waiting on Comcast.

I have had used Comcast for several years off and on. In the past I had no issues. I admit I left off with a balance pending but got that handled and started using their service back in 2015 and no problems for the most part up until I had to cancel. When I did I was to receive a credit that was allegedly mailed out and well 6 months it took before they actually refunded anything that was probably only when I decided to just hook up internet. This time approximately around April I noticed a spike in my use of data and was concerned because nothing really had in our use had really changed that much then I realized the network was public which it should not have been well that goes to show don't trust anyone with your equipment numbers.

Comcast customer service sucks. They are only nice to you when you want to purchase services. I have a two year contract with them and need to move for many different reasons to an area where their service is not provided. I try to get out of my contract because they do not provide service in the area. Comcast then kept me on hold for more than 15 min and still was not helpful. Every time I call I feel like all they do screw me. This is a horrible company and this company should be under investigation for bullying it customers and putting them in unfair situations. They really take advantage of me and my situation. I feel this company is bad in all it does. The service sucks, the customer service sucks, and they suck. If you're moving or even remotely thinking of moving, don't sign up with them for any services.

Comcast will tell you that your bill is going to be X only to find out the following month it's double that. I have been paying the same rate for 2 years and one day my bill doubled. I called in last month, got it "corrected" and this next month I get a bill for $50 higher than the last one which was double what I had been paying for years!!! Comcast is the worst company on planet Earth without exception, I have never seen this level of ineptitude in business.

I've used different internet and cable companies before I saw Xfinity advertisement about their high speed internet. So I decided to switch to Xfinity for high speed internet and cable bundle. Their internet speed fluctuates very much especially during weekends. Also, They have the worst customer service you can ever imagine.

All I can say is if you're contemplating using Comcast as your internet or cable provider, rethink it. Three times I have been stood up for service calls where no one ever showed up or called. This latest time I called to cancel and the woman swore up and down she would have a service technician the next day and not to cancel and give them one more shot. Reluctantly, I did and guess what. No show. No call. I've been without internet for who knows how long, and they've charged me for it. This is a vacation home in New Jersey. When I called up to cancel for sure this time, they say, "Well we changed your service request for two days later." Not a chance in hell. Cancelled after four years and never looking back. Beware of using this company. They will sweet talk you into a deal but your bill will never reflect it. I'd be very careful of using Comcast.

So I moved to a new apartment in January 2017. The tech said they haven't internet connection available in our area. I returned the equipment, and they said I'll receive a refund (by check) within a few weeks. On Feb 15, 2017 I called them again and they said the same. Today May 29, 2017 I'm calling again, and they want to refund only $39 out of $50 that I paid. They don't know where's the check, "seems like it's lost"... Also they don't know what happened with the $10 difference. And they have no answer. I have to keep waiting. DO NOT GET INTERNET FROM THIS PEOPLE.

I thought Nothing could be worse than Time Warner. I was seriously wrong. Service cuts out hourly, or if it does not cut out altogether it slows way down. I am paying for 10mbps. Right. I think it may have hit that ONCE. I do speed tests regularly and on a good day it may hit 5 mbps. On an average day less than two with regular cut-outs. Of course, when they have a monopoly there is no incentive to provide good service.

I was a Comcast customer for years with no problem and returned to them December 2016 thinking service would be the same. I've had 4 bills and amount has gone up $6/mo., download speed is around 30-40, at best, not 75 "BLAST" they supposedly provide and I lost a channel I enjoyed, CMT, because they decided to move it to the sports package. CMT has nothing to do with sports. They want to charge additional 4.99/month for sports package so customers can have CMT channel. I entered into a two year agreement, that Comcast is not adhering to. I received credit for additional fees last month because I refused to pay. If I have to haggle with them again this month (and I will), I'm cancelling agreement, and will NOT pay early termination. Comcast is doing early termination by not honoring an agreement in good faith. I've kept my end of the bargain, they have not.

I got the service in December. When the boxes arrived, they sent everything incorrectly. I called and told them what was shipped and they apologized and sent me new boxes. Again, the shipment was incorrect. By now I was a little upset since it was the second time. When I called they told me to go to the actual store to return the boxes and get the new ones and that they would leave a note on file for when I got to the store.

I am a senior citizen who was not given a service appointment for installation until 3 weeks after I moved here. That meant no internet and no TV for an unbearable time period. When the installer came yesterday, he could not do half the work because I did not have all that was needed. I still have NO internet and only one TV WITHOUT HD service unless I pay more. To top things off, the installation cable is laying on top of my lawn until someone comes to bury it in "maybe" a week. I live in a 55+ community where someone could trip over cable and lawn service will be expected to work around it. This is a terrible situation which I am spending a lot of money to be in. Free enterprise or monopoly at work?!?

I have the Internet service "Performance Starter", I pay 50 + the rental equipment = 10. (I have been paying that for more than 10 years. They should have some deal of giving the equipment to Customers after certain period of time paying for it. I pay a total of 60. They have an offer now of 19.99 for new customers for the same service. I was trying to get more info about that offer, as if I would be a new customer and I went to the store and checked online, and they said that in my area they do not have that service. That is not true. They want to sell the most expensive service by hiding the truth. How the customers can get to know the real services offered in their areas when the Representatives are allowed to lie to get the sales goals. Some public authorities should have the power to avoid that.

While watching something on demand I started to notice that they were cutting parts out of the show to play more commercials! Internet goes out every other day and my bill manages to get higher every month... switching to Verizon FIOS asap!!!

I called to cancel my service on April 28, 2017 with a end date of May 1, 2017. I was told my final bill would be $19.36 and would be automatically deducted from my checking account. They actually took $74.95 from my account on May 9, 2017. I called the customer service number on May 10, 2017 to ask about this error and was apologized to and told it would be 3-4 weeks for a refund. When I stated that was too long to wait and asked to speak to a supervisor I was then told by the agent that he could have my refund to me in 2-3 days due to it being their fault the amount was drafted in error. To which I was happy and thanked him for his help.

I am beyond frustrated with Comcast and Xfinity. Each time I have to address an issue which all has to do with bad internet connection and very slow internet, it takes most of my morning or most of my evening in trying to solve my problems, and if I am lucky, I won't have to extend it to more than one day. We, as consumers sacrifice our time, trading dealing with these issues for others that could help us earn our money or take care of important tasks in our lives. Our time as consumers have less than "0" value to Comcast, while the game they play means tons of money for them. These issues, however never seem to go away.

The most UNRELIABLE service in existence!!! Your internet is down at least some part of 5 days a week if not more. I have had Comcast in other states that were way more reliable than you are here in Albuquerque and on top of it you are charging us $145 per month for basic cable and internet AND DON'T DELIVER!!! I think I'm paying $80 of that for internet and yet you can't deliver!!! ARE YOU FREAKING KIDDING ME??? If I had the chance I would rate you BELOW 1.

Xfinity Comcast has the WORST customer service ever! Unprofessional technicians, who couldn't care less about issues needed to be corrected, pathetic customer service skills, and a wanton disregard for urgency when it comes to wanting to make right what was done wrong! I have been an XFINITY customer for years and I refuse to even pay a single cent to a company who refuses to come replace a cut cable/internet chord outside when an appointment was scheduled! This is unacceptable! I run my business from home and I cannot do that without internet service. No attempts have been made on Xfinity/Comcast's part, to repair the cut line. I have been without internet for a week now. Which means every day I go without internet, I lose money. All Xfinity customer service seems to care about is doing what is convenient for themselves and not what is right for the customers! This is incontrovertibly UNACCEPTABLE!!!

Corporate rep called me and took care of issue thank u for doing the right thing

As many others have posted here, I, too, have service slowdowns and drops constantly. I work from home and it affects my work when my signal goes out so much. I have to reset the modem each time, sometimes having to unplug it to reset. This problem has only gotten worse. Much worse. However, as stated by others Comcast is one of only two service providers for this area and the other had outages of days and weeks right after they bought Verizon Fios Internet. I NEVER had any problems with Verizon Fios and wish they would come back. Or allow AT&T in our area. It's 2017; this is mind-boggling.

I started experiencing data overages on my account (more than 2 TB), I called Comcast tech support a dozen times. Days later a technician changed out my Comcast modem and my data used dropped to nearly nothing. It's been a nightmare trying to determine the problem. Of course they thought it was malware or something I was doing -- it was not. It was their equipment. I wonder how many people have had the same problem and paid the overage fees?

I was happy with my Xfinity internet with $55/month plan (final bill $55). Then out of clouds, I got a call from customer care saying, if I upgrade my services, to $69.99/month I can get cable as well. Also she mentioned that if not satisfied with Cable, I can disconnect any time. Well, this made me feel good. I upgraded. Hhmmm problems invited. :-( Then I got the device for TV in 2 days, and that's not working and called customer care. They came over and fixed the issue and before fixing he clearly stated its no cost for me. So that we allowed him to do, other wise I could have not ended like this.

I decided to get service with Comcast. I was offered basic cable with HBO and high speed internet as a package for 54.99. I also would receive a 100 gift card. Well, my first real bill was 132.64. My packaged deal more than doubled after all fees. I have called to talk to them and have been disconnected each time. To top it off I never received my gift card. The worst customer service! There should be a law about all the hidden fees. Do not get service with them! Go elsewhere.

I have submitted a ticket since February after finding out that I had a contract that I was unaware of. No one got back to me on the matter and Comcast wants to force me to pay the fee whether or not they prove the alleged contract. Once you get involved with Comcast, it doesn't seem that you have control of what they want to charge you. They don't feel obligated to prove why I must pay what they say... and there is no Corporate Office to complain to.

Here we are again... Comcast has changed the format of their e-mail... and it does not work. I cannot conduct business. This has been acting up for the last 3 weeks. All I get is system errors on the e-mail system. Been out for over 2 hours today. We need AOL to come back. I thought AT&T was bad... This is worse. Don't sign on their dotted line for service.

We were 100% lied to about the abilities of the X1 box. We were told by the technician when we changed our box that you will not lose any recordings. So I called and was told my signal was weak, because when I deleted a recording I got the loading buttons. So he came and installed a boost box! Then in turn says "call and have another boost box installed." So Monday another technician comes and said we could not get another boost box? He changes out a cord and takes my box out.

Cast in general has very poor customer service and certainly their Xfinity department as well. All of Comcast products are subpar and not innovative or inexpensive. Their customer service is always rude in any hurry and never concise or accurate. For the number one leading company for cable and internet this company is such a shame for customer satisfaction. They outsource their business to other companies in other countries that answer customer service phone calls who do not speak English well and do not enunciate at all which is very frustrating for the consumer. Your bill also cannot be pushed back without service interruption and their bill pay is very slow.

I love giving good/bad reviews for businesses when they are deserved. I truly believe reviews help companies grow and stay in line. Today, Comcast deserves a negative review. I guess that's why Comcast didn't call me for a survey afterwards. They only want that survey if it's good. I digress... I set up my account with Comcast over a year ago. All I wanted was internet and they added basic cable for $20/month. My bill was 71.00/ month. My bill randomly increased to $107 for one month and then dropped back down to $71. So I call to find out why. I spent 30minutes on the phone with a lady that couldn't figure out what happened to my plan. She kept referring to someone that I've never heard who was linked to address (somehow) and then she said my bill was $107 because I had a Triple Play plan (Which I've never had).

I gave them 1 star because zero stars was not an option. Internet service is unstable. It goes out regularly. Speed is substantially less than I am paying for. I didn't realistically expect 100 Mbps wireless, but getting 0 to 30 Mbps is not acceptable. The only reason I use Comcast is that the only other provider is CenturyLink and they are way worse.

I am currently finishing my undergrad as an online student. I have had numerous issues within the last week of the internet going out, even during tests. For example, this week alone the internet has gone out three times. The customer service is not very helpful, and I am dissatisfied with how often this happens especially for a supposedly high speed internet plan.

Moved to this city and got a package "deal" (basic internet and TV) for $80+ per month. TV service is supposed to come with a premium channel and On Demand. I have never had access to either. When I call, "George" in India reads his script, but cannot resolve the problem or tell me HOW to access these services that he insists I have. Watch out: If you allegedly have a premium channel, you suddenly start getting charged for it after your newbie window ends. I am fairly intelligent (four university degrees), and tech savvy, so the fact that they keep insisting I have something that I don't - yet can't tell me how to access it - is very frustrating. I am patient, kind, and positive towards them, yet they're accusatory towards me, and imply that I messed things up, or that I am incompetent.

Xfinity's super safe and fast internet died in an exam on me today after 3 hours of work. Customer support was so unbelievable stupid that I had to explain to him what to do. Their guy did not understand the difference between Mac and Windows and tried to tell me that I should use the "other " one whatever he meant with it. After 1 hour the internet came back up. I don't understand how a tech support be that uninformed, unintelligent in his apparently chosen field of work. Great job picking employees.

Terrible service. DO NOT TAKE COMCAST, XFINITY. They charge you $60 box. They charge for everything, every visit even if the equipment is damage they charge you. I had my equipment damage. They forced me to accept a visit. I told them not to send anybody but they said it was at no charge because was their fault with the equipment. The guy came 35 minutes late (my appointment was 8:00 am -10:00). The guy arrived at 10:35 in my only day off. That day I called a 100 times to see if somebody was going to come.

We were given notice that we would start getting billed for a modem. My husband called to let them know we use our own modem and not theirs. They assured us we would not be billed but we were and we have been going around with them for the last 8 months and have spent hours on the phone, computer and even in the local office trying to get this resolved only to be told it was either taken care of or they can not help me. Even told them to cancel our bill this last time only to be told that only the billing department can do that and I was not allowed to talk to the billing department until I paid the fees they charged that I do not owe. How absurd!

Have used Comcast/XFINITY for 4 years. They wish to charge for upgrades that are not possible in my home. The internet speed is slow. Ask why I had to pay more. They said "Your building is not updated for upgraded services". Sorry, that is their responsibility, not mine. Very unhappy with the customer service and supervisors. All they wish is more money for outdated wiring. I disconnected the service because they have no clue of customer service I have worked on cruise ships, NBA sporting venues, NFL venues. Taken care of thousands of customers.

I was on hold for 30 minutes and was disconnected by the computer. Then I called again and tried to do a live chat. An hour later the live chat still hasn't connected. I got someone on the phone finally and when I asked to speak to a supervisor he asked me a million questions (mostly the same info over and over) and I am still on hold now, an hour and a half later. I cancelled my account but I keep getting bills saying they are overdue and a collection agency will be notified. All for a service I had for only one week. Thankfully I'm back with Verizon now. Whatever you do, don't get Comcast!!!

Be forewarned. Even though Comcast advertises $20 per month internet, you may not get it, and when you cancel, they may not cancel you. Called for better deals 4/14. Had none, so moved to WOW. Installed 4/17, and called Comcast to cancel. Returned box 4/20, got confirmation email 4/21 they had it. No problem. Got billed again 4/23. Just called to ask about the bill, and they didn't bother cancelling me on 4/17, it took them 10 days to process it, and guess what, I got to pay for all of them. Terrible service. All they want is your money. Stay away if you can.

I was a happy customer with Comcast internet with $39.99/month plan...but then I got a call from customer care telling, if I upgrade my services, to $54.99/month I can get cable as well. And she described whole lot of channels, etc etc. I was attracted and said I would like an upgrade!! Also she mentioned that I am not happy with the cable, I can disconnect any time. Well, I took the connection, paid the charges in advance for the next month, then I was not happy with the channels, so I called up on 10th day or so, and told to disconnect the services and keep the old service active!!

Expect connection drops that their customer service/tech support/technicians will be able to fix because of how intermittent these issues are. Their tech support in particular are very inconsistent with their answers and suggestions for help. If you hear something that just sounds odd from one of them, you can assume that it's a beginner/trainee that doesn't know how to use all the tools that he's given to give a proper answer and will just try to get off the phone as fast as possible. If you can, get Verizon Fios, ESPECIALLY if you're in the D.C. area or Northern Virginia.

I moved to a new residence in July 2016. Prior to my move, I had Xfinity/Comcast as my internet provider. They were unable to service me in my new home. Per their instructions, I returned my equipment. On 9/19/16, I received a Comcast Disconnect Notice indicating that I had a $131.01 credit. On 2/19/27, I received a statement from Xfinity/Comcast indicating that I owed $147.13 for international phone calls.

Cable/Internet/Phone providers are a miserable lot. When one entity goes down they all do. I work and INTERNET is critical in this day and age, much to my chagrin. It causes more problems, is expensive, and isn't reliable. To make matters worse, understanding what the representative is saying is difficult if you are a native, educated, English speaking American. It takes numerous calls sometimes to get a person you can actually understand, let alone get a problem repaired. Always call back at least twice to get the same answer to questions like when you can expect your Internet to return, or television to be back on.

If there was less than a 1 for ratings I would use it! As I have pursued other online complaints I notice that I am not the only one with this problem! And my wife, my son, his fiancé and my pc's freeze up when trying to access and surf Comcast - Xfinity online service and even accessing my email is a real joke! This is just more proof that corporates only see dollar signs and the consumer doesn't matter! And Television (TV) is no better and when you report that the picture "stutters" a techie may show up but to only make an appearance and not change the "inline filter" on top of the telephone pole!

How bad are they, you ask? Maybe the worse customer service I have ever come across in my lifetime. I have an appointment scheduled for between 10-12 pm. Their automated system calls me and states that the technician is at my door. It takes me less than 10 seconds to get to my door, and there is no one at the door nor is there anyone outside. So, I figure, they must be on their way. I wait for 15 minutes and I get an automated call that the technician has been there, and they are sorry they missed me. Say what!!! Are you kidding me. I called the customer service and I blast them for the umpteenth time. Now she tells me that they have to re-schedule me from 5-7 pm. She apologizes and states that maybe they went to the wrong home. I advise her that my house number is on my mailbox and the street sign is up at the corner. How can anyone be this bad. What a terrible company this is. This is just one of the times they have been lazy, and sorry.

Blame the customer, always say the problem is at customer end. I had to spend 2 hours on 2 different days to finally argue that the problem was in their data. They promised to refund me money for my inconvenience and lost working time. I have so far not seen the refunds in my bill. When I contacted them on a chat session, the lady had no clue or info about the case history!! NO REFUND AS PROMISED.

Ordered internet service, doesn't work. Get a tech to come out after 3 weeks of waiting - he doesn't bring EQUIPMENT; says he needs to reschedule but they can't until next week. No. They're prolonging my 30-day window to cancel. Yeah right Comcast. I'm on the phone right now and have been for 15 minutes waiting for the agent to find a technician who will come, of course, now when I'm at work because when I had taken the time to wait this morning the incompetent tech couldn't help.

I signed a new contract in November of 2016 for two years. The contract stated that I owned my own equipment and that I would receive a $30 discount per month for the first year. I happily signed and thought everything was fine. I was apparently wrong. It only was the beginning of my issues with Comcast for the next 5 months of being lied to. I was told month after month that I had to lease equipment from them or my contract would be voided. I never received a single discount from them on this contract.

Every day on the hour every hour I AM DISCONNECTED!! And God forbid if the wind blows... I've had routers rerouted... modems replaced... I've been pinged ... dinged... and I can't believe this keeps happening to me and millions of others YET NO ONE DOES ANYTHING ABOUT IT! WE ARE BEING ROBBED FOR A SERVICE WE DO NOT GET.

Last Sunday I upgraded my service with a DVR. I was told it should arrive in 3 days. Since I hadn't received or heard anything by Thurs. I called. I was told it didn't ship but a service order was written. Since it was their mistake I ask to overnight me a box, I was told I won't receive it until Monday. SO then I ask about the work order I hadn't requested and if the tech could bring me a DVR? I was then told it would be a $60.00 service. I left Comcast years ago because of poor customer service, Heard they had gotten better, DON'T THINK SO, BAD SERVICE.

Our cable line had been installed incorrectly. If a tall truck drives by on the street outside it snaps the wire right off of my house. It has done it so many times there is now damage to the wood siding of my home, which of course they won't pay to fix. I have spent countless hours on the phone dealing with their "call centers," which are some in foreign country and you can barely understand them and they just run you in circles with their scripted BS. Of course the tech comes out, in a 12 hour window, and tells me the same crap of how it should be installed underground but he isn't able to do it without permission from a supervisor who must be in a magic castle of non-availability to grant access to solve an issue properly.

I returned to my vacation home where for many years I have had the least expensive Internet service (Economy Plus). Because the service is so slow, I called and asked if I could upgrade my internet speed to the next level then downgrade it when I planned to leave in 3 weeks. I was told that was "no problem" and that the Internet speed could be increased immediately. The cost would be about $30 more per month so I agreed.

The Comcast packages are sold as options but never with all the hidden costs. If you cancel they prorate the service and you cannot get refunds. I had been told lies about internet availability only at 25 MBS (no longer supported the 2 or 10 MBS). That is a total lie. The TV package sold to me included the 75 MBS at the same monthly rate as the 25 MBS. Then that was 20.00 per month more! I didn't activate my TV service but was charged at total of 150.00 for the month of March to April, where I was paying 48.00 per month before. I have not been able to get Comcast to refund the difference. I keep getting passed around and it has been over an hour. This is the second time I have had to speak with them about this. I am going to cancel this service.

After a bust trying to get AT&T services at my home, I tried Comcast even though they had less than stellar reviews in my area. Contacted chat line asking questions for TV, internet, and phone service. I told the rep that it was very important to me for everything to be revealed up front and honestly. I hate "oh by the ways," at the end of a conversation. I have dealt with hidden costs and sneaky business deals. I was super careful about my questions and clarifying answers. I think these reps are trained on how to be vague. Some questions I had to clarify many times because she wouldn't give me a clear answer. I do not trust people who try to hang you up on fine details. I was super clear about my intentions and what was important to me.

I hate the piece of crap DVR they give you. It duplicates shows you've already recorded, loses the place of the show being watched, there's a horrible delay when FF, Rewind, playing shows and you spend more time trying to guess at where to stop the FF than you would have if you'd watched the commercials. When TIVO first came out, we had no problems and that was brand new technology. These jokers at Comcast can't get this DVR service right to save their lives. Sometimes it won't delete shows I don't want to save anymore and I have to restart the system. Total pain in the ass!!!

First of all I only have one TV with a cable box hooked (standard box), telephone, internet and security system. OK so I called them a month ago regarding my payment, I did not authorize a transaction. I spoke with a smart customer service representative that argued with me, stating that I did authorize the payment. I told her that I did not, she continued to argue with me, so I said, "Can I speak to your supervisor?" She acted like she put me on hold. But on all actuality she hung up on me. Another complaint I have is my bill is too high, so my service is cut off and I have to pay $438.00 in order to restore my service. This is ridiculous, plus there are often times my internet connection is bad or go out. I should charge them for poor service and bad customer service. Worst cable company EVER.

I have only been alive for about 16 years and let me tell you; this is the ** internet I've ever experienced. My parents say that this is the best internet they could get in the area, which is unbelievable as it is almost impossible for me to even imagine internet worse than this. It cannot handle more than three people using it at a time without being complete **. If you're the only one using it in the house, it's just decent. My computer is hardwired to the internet via Ethernet cable and I get 100+ ping when I'm playing a game on a good day. I cannot believe that Comcast isn't bankrupt yet, even though it's what everyone uses around here. That being said, don't move to Beaufort, South Carolina if you care even slightly about having acceptable internet.

Comcast/Xfinity is the worst at customer satisfaction. In my area Comcast has a monopoly. There is NO other internet provider. It's either Comcast cable... or nothing. There are other providers (Dish) for TV, but if you drop the cable from Comcast, they jack the cable internet up to a shocking level. So the $$ you save with Dish is consumed by the price increase for jacked-up price for the (same) internet from Comcast. It's their way of commanding a ransom. Every 6 to 12 months we play the same game... price jacks up and I spend over an hour on the phone with different people until some compromise is found. Honestly, if there were another provider offering the same services I would not need to spend so much energy trying to keep my TV + Internet under $175. BTW I have *NO* movie or premium channels.

I have had progressively worse and worse internet service in my home. Numerous calls to customer service respond to me with a scripted answer of they see nothing wrong, then cust service does a speed test online to show you that the service is better than normal (this is total joke and not accurate at all). I've spent hours on the phone with customer service complaining. I've had many, many tech service people respond to my home and no one can resolve my problem.

I've been a Comcast customer since 2009 in Houston, many years before that in Chicago; latter was good service. But in the last few years here in Houston, it's gotten really bad. Yesterday, suddenly I wanted to learn what Xfinity wifi did, so on one of my machines -- I don't maintain a network, all machines are Win7 -- suddenly via a WIRED machine I couldn't access a website, JUST AFTER on a different device, I connected to Xfinity wifi (as hotspot). KEY: there was a splash page offering to download an Xfinity app for secure connection, and I turned it down. I was on a laptop, so didn't think a mobile app would be suitable. THAT is when the problem occurred, and the 'app offer' literally splashed a transparent image over the site I was accessing. Though none of my computers are on a network, somehow that nonetheless prevented them from even accessing the DOMAIN, so long as I use that modem.

Have Comcast internet. It is always going out. Have had their repair guys out multiple time. If the wind blows it goes out. If it is cold it goes out. If it get too hot it goes out. Repair people can't seem to find anything wrong but leaves a phone number to call them, but they never answer, so feel just getting lip service. We pay our bill on time and is very expensive service for bad service.

I’d like to rate this less than 1 star but oh well. I highly believe that Comcast in Pa. is robbing the customers for poor internet quality like they did in New York. I been paying for high speed internet but I got the worst internet possible. I have my phone connected to the comcast modem/router and it is faster on 4g... Truth is it’s not that hard to check the internet connection (bps) on my computer and see that they are not giving me what I’m paying for. I think it’s time for residents in Pa. to complain like I am and then rally together with complaints and printouts from our computers showing the low connection (bps) and send it to the state representative or sue comcast like new york did!!! Something really needs to get done about this. Look at everyone else's reviews, and we all agree with the one thing in common. COMCAST, YOUR! INTERNET! SUCKS!!!

Comcast, in our area, as in many, has a franchise monopoly. That is, the local government subsidized Comcast's building of internet infrastructure (laying of cables in public eminent domain areas) and restricted the access rights of competitors to lay cables in those areas. Thus, I have no choice but to depend upon Comcast for broadband internet service. There is no competitive pressure encouraging Comcast to provide superior customer service.

Internet has been in and out for four months. Sent four techs out and these professional techs can't figure out what's wrong. All that means to me is they know what's wrong yet do not intend to fix it. Only company in my area so I am stuck with them for now. I hate this company. I hope they go out of business.

Worst service and communication I been having the last two weeks after opening a new account with Comcast. Errors in the order, wrong billing. When you call customer service three different stories and never resolved the issue. Two times appointments to receive a technician and never show. Today he show and have to reschedule again to additional job. After another technician will have to come to install the boxes. In summary two weeks and a half and no services after 16 calls and three appointments. NEVER USE COMCAST.

I've had Comcast internet service for about 3 years now as I have no other choice. Since we first became customers we have had rolling internet outages. In other words our internet will slow to down to bits per second range down from the 25 megabits our subscription is for. I've talked regularly with tech support at first and they would go through the same steps each time ignoring my interruptions that I've gone through their script many times. They eventually send a technicians out to look at the service. I believe we've had 4 out, and each time they say everything is fine, and everything is fine in the middle of the day usually. It's between 6 pm and 12 pm when we have the worst problems, exactly the time we are home and want to use the service we pay for.

This is the WORST service I have ever experienced. My fiance and I pay $50 a month to have high speed internet and every morning I turn my TV on to watch Netflix it EASILY says there is no internet connect and stops in the middle of the show 10+ times over an hour or 2 of watching. Every morning I try logging into my computer I have to completely unplug the router and restart everything just to use safari. If anyone is thinking of using this service it is without a doubt a complete waste of your time and money!! It is the most frustrating, terrible, worst service I have ever used. Don't do it!!!

I was scammed by Comcast sale representative "Christ **" when called to transfer my business service back to my home. My package included phone line and internet. However, I requested to transfer only the internet and he informed that the whole package has to be moved as a service then I can call to cancel the phone line when the technician completed the installation. Then I was shocked when another representative told me that I signed for a whole new 36 months contract (I was not informed during the recorded conversation) and cannot cancel my phone line for another 6 months; otherwise, I will be charged early termination fee.

I have the HD Preferred Plus with Xfinity that boasts about their BLAST INTERNET SPEEDS of 200Mps. For the last two weeks, I have been on the phone with numerous Customer Service Representatives, several times with the Advanced Technical teams from Arizona, Alabama, the Pocono Mountains in Pa, have had two service technicians to my home, have traveled 20 some miles to replace the modem, rather than have them ship it for a mere $9.95. With every person that I spoke with, I was told that there is nothing wrong, even though I had my cable checked for strength from the street, along with my house wiring. The signals were great according to the in home techs.

Now that Comcast has released 2 months ago that you are limited to 1024gig of data before extra charge kicks in, and sent out a usage report of what you have been using to make you feel better about getting a cap. Has anybody else noticed they are using a lot more data than before? I work from home and I'm on the computer 10 hrs a day and watch Netflix while I'm working and we had been around for our average 650 gig. Last month and this month I have been over by 550 to 600 gig. So I call to find out what the overage cost is and lo and behold "It's $10 per 50 gig or you can go unlimited for 50 a month more." Well there it is. "Give us another 50 and you get unlimited." Interesting. Now this month after adding the 50 unlimited plan I see a 60 dollar overage and when I call I was told that is credited and my bill should be 286 yet the paper statement and the online statement both show 346 due. Lies all around.

I called to let Comcast know that we were shopping around since their services have been extremely unsatisfactory for the past 4 months; this includes multiple blackouts in a single day and horrible television signal even after they put new cables inside and outside the home and forced us to get a new router since all the troubles they said we had was due to our router which is false. I spoke with a man named Omar on 03/19/2017 around 1:45 P.M. and he said they would lower my total bill to $64.99 for 12 months. I advise him I would call him tomorrow since I was still calling other companies. I called the next day and somehow the price is not and is actually more because that was the price that didn't include taxes. This brings me to a point that just because you don't tell people the truth about a cost doesn't mean you didn't lie. How hard would it have been to say it's $64.00 PLUS TAXES which was never said on their "recorded" line.

I would not suggest Comcast internet service to anyone. I will be looking for a new provider first thing tomorrow. I am constantly dropped off of the internet. Half of the time I can't get it on my TV for Netflix or Hulu. The other half of the time I can't understand anyone when I call to get help. One guy was so rude he was yelling at me. I'm done with them. Their cable became so expensive I had to give it up and now they have raised the rates of my internet. It would be one thing if it was good internet but mine has been horrible for years. I would rate them a zero (0) in customer care and not much higher in service. I would never EVER recommend them to anyone.

Comcast is a rip-off. I would not recommend it. I had my account on vacation mode since I was in between housing. I moved out of state and called to get my service back on. They created a new account for me and did not send me a bill. I could not log online to pay my bill. Then, months later I owe them 400+ dollars. I work a lot so I don't have time to go to a branch to pay and when I called they couldn't help me. So I want to change my services since I don't use TV and Voice, they were trying to charge me more than I am paying now just for internet. I wanted a lower speed and it somehow added up to the same amount I am paying now. RIP-OFF.

Comcast takes the cake of being the WORST company when I thought AT&T was horrible! Since I signed up in December 2016, it has been a nightmare dealing with Zachery ** who totally lied regarding what he had offered me followed by Eugene ** and Andrea-Marie ** who by the way are "managers." My bill is always going up month after month without any explanations. When I called no one seems to know what's going on, not even those two managers who claimed they would help and don't replied back to your emails, phone calls, and follow through with their words. I have to call them every month regarding my bill to the point I scheduled for my services to get disconnected in April. If you don't have the time and energy to deal with this company stay far, far away. They are NOT worth your time and energy.

I had been trying to have services installed in my home at **. They have rescheduled me twice because the technician said the work that needs to be done they can't do it. How do you run a business scheduling appointments and not sending qualified technician to handle the job. It took them almost 4 weeks to install and they want me to pay for services since the beginning of the month when I just got services installed on 3/15 so why would should I pay for services I never had and only credited me 20 towards installation when they charged me 70. This is unacceptable and poor customer service.

Horrible. It started with speaking to a sales associate at Walmart who offered me everything I had with Charter for almost half the price. I was hesitant because I've dealt with Comcast raising prices before, but I agreed for her to text me all the details before signing up. Never received a call or text. Next thing I know there's a box of equipment and a bill at my front door. I call to as what it's about and they tell me she signed me up already, that the internet was less than half the speed she promised and just basic cable.

Thank you Comcast for raising my monthly Xfinity WIFI bill by almost $30 a month with not notice. The "extra fast" WIFI plan I'm on is not even much faster than any normal WIFI plan and I am now paying an outrageous $98 bill just for WIFI service. That's not a great way of making your customers loyal or happy. I'm very disappointed with this service.

I would never willingly subscribe to Comcast. I live in a neighborhood where there is not another option. A very nice and knowledgeable technician came to my house and set up the new box. I was pleasantly surprised by how well it went. He couldn't have been more helpful and I would give him 5 stars! However within a week, I received an email stating that my new equipment was being shipped. I called immediately and said that I did not order equipment. It arrived anyway. I have now spoken to 5 Comcast representatives, all very nice, who have assured me that it would be picked up and have in fact scheduled several pick ups. No one ever came.

NOT WORTH EVEN ONE STAR - How can we have a service company that does nothing but figure out how to charge you more and give you less or more of what you don't want. There is no such thing as customer or technical service. Now we are told we have a 'new and improved email". BUT IT DOES NOT WORK. I have been reporting that my emails are not being received and still no response! There is no number to call or actual service email, just a community board with the wrong answers to your questions. And the answers are from 2012.

$75 for 25 mbps for a single line internet service!? Then you spend 20 minutes on the phone while they try to sell you a house phone, cable TV, and internet package!! I went in to pay my bill and saw $44/mo go up to a $74/mo bill!! A single line to accommodate my 1 laptop device. I don't need a home phone, I have Dish Network ($35/mo), thank God!! And my Verizon cell never fails me no matter where I go, that bill is $77/mo and it does everything I need.

You may have heard in Nov '16 Comcast changed its billing for Internet service from unlimited data usage to 1 terabyte included in your package then $10 extra for every 50 gigabytes over the limit. Or you can add an extra $50 a month to your current internet package. They claim this change is due to the %1 of users that exceed the 1 terabyte per month usage. This is a total lie for two reasons. First, companies do not alter their entire pricing packages because %1 uses more than the company would like. Second, this is their response to their lose of TV cable viewers who are switching to watching television online (Netflix, Amazon, Hulu, etc.).

I would give negative stars if it was possible!!?? I have had a problem with billing for over 6 months, and I'm still not sure if the problem is corrected. My bill would state I had a credit, (like I was supposed to have) yet my bank account would still have an automatic debit. Every month when I call, I get a new ticket number to investigate the situation since no one would know what the pending credit was for. It didn't matter how far up I would get transferred, they would not be able to help me. The credit was for equipment I didn't have that Comcast was charging me for. I had the ticket number for that investigation but all they could do is see that number and give me yet another ticket number. I will be waiting for a check in the mail at this point, which is actually more than my monthly bill is, so hopefully I will not have to speak with these unhelpful people next month! Such a waste of hours on something that shouldn't have been to begin with.

It took Comcast a long time to set up my service. It was almost two month before we had cable and internet in our home. It was an inconvenience. But everything else was fine. The customer service was always really nice and very friendly. But we have had a few issues with the speed of our internet and loading times. We were signed up for a higher speed and just weren't getting what we thought we were paying for. And it will get better from time to time.

Comcast service never seems to go out because of bad weather or anything else. The internet speeds are fast and always reliable and never seem to be any issues. We needed up doing the installation all by ourselves. All the equipment came with very detailed instructions that were easy to follow and made it easier and more convenient than having to get it professionally installed. Anytime I have ever had to call customer service the wait times are usually very short. Their customer service reps are always very knowledgeable and helpful in assisting me with my needs. I have never had issues in the 2 years of service with Comcast to experience slow internet speed. Everything downloads quickly and service is never interrupted. I think their speeds are better than most. Overall I would recommend them to anyone.

The installation was super easy and simple. There was nothing complicated with it and the setup went very well. No stress and reliable. Their customer service was also helpful when calling with technical difficulties and did not have any issues with the service they gave. I could understand every word spoken. It was also fast and the interaction was Professional. Also, the internet speed has never let me down unless you got a different kind of plan. But the speed is very fast and top quality and is very relaxing with no issues.

Comcast installation was fast and the representative was kind and caring. Also they answered all the questions my family had during installation. Comcast is reliable and has amazing fast service. The speed of their internet is top of the line, we have at least 5 devices connected eighty five percent of the time and it doesn't lag at all. Their customer service is on point and reliable. They're on time and courteous. They are polite and friendly as well as communicate well about questions or concerns. They're very customer oriented and caring. They're flexible and helpful at all times and are always on time when they have to come for service calls.

The installation was quick, clean, and easy, and the man was very friendly! He answered all questions we had, and was able to work around our schedule. Whenever I have a question, I am always able to call customer service though times to wait are typically around five minutes, from my experience. But the speed is wonderful. It's quicker than other providers I have used. It will occasionally go down, but it always comes back within a minute or two. My only complaint is that the provider said it would be faster than it is. However, ignoring that and comparing it to other providers, it is very reliable.

The internet speed is fast and for the most part reliable. I can access websites quickly and multiple ones at a time. Several devices can be connected at once and it doesn't seem to affect the internet speed. However there are many times the internet freezes or goes offline when I am in the middle of doing something. Comcast's customer service sucks to make it worse. There are too many automated options and if I can get through to a rep, the hold times are often ridiculous no matter what time of day or night. They "accidentally" disconnect calls often and don't seem to care. The installation was not a problem, though. A rep was sent to my home for set up because there was an issue with me trying to set it up myself. I was told the issue was with my building and the charge was waived after much complaining.

We have good reception and clear picture and sound on our tv and devices. It's very easy to use their friendly customer service and to pay our bills. Installation was a great experience! The technician showed up on time, was really nice and explained how to use the remote. He made sure our devices were connected too. Customer service is very friendly. When we called them once, they stayed on the phone to troubleshoot and corrected the situation quickly. Our Internet speed is great. Our downloads lead quickly and there is very seldom buffering. I click on something and it works easily.

The network service was reliable most of the time. Sometimes, the network would have issues connecting and it was just a headache to deal with. The installation process was quick and easy. After my family got Comcast as the Internet service provider, we called them and simply told them the relevant information they needed for it to connect. The customer service at Comcast is great. The associates there are very helpful and will make sure they do what they need to to make sure the customers have the best experience possible. The speed was satisfactory. When we used Comcast as our internet service provider, we had a dial up connection. The dial up connection would be slow at times but it was satisfactory for dial up.

It's a great service and they have reasonable plans and the personalized channel selection, sometimes the signal is really bad but I understand that everyone else is using all the same services as well. The speed of the process was fairly easy and was done in great timing. The people was nice as well and they never put me on hold. Everything was great with the representative. She was nice and knew what she was talking about. Loved the great customer services much live action. But the man who installed it was late and he was weirdly dressed and was very rude. I would have loved to know more but he acted like he didn't wanna be here.