Xfinity Internet Reviews

Unfortunately, the internet speeds seems to fluctuate. I do a speed test and it usually 30% slower than stated speed. After calling Customer Service, Comcast Internet Service looks at it and do test on the modem and assure me it will not happen again. However it occurs about two weeks later and process starts all over again.

Comcast is way too expensive. They don't tell customers that they could save $9.95 a month by buying a cable modem for less then $100 online. A must have as I'm too far out of town to get decent DSL speeds.

I was unimpressed. Had an internet-only Blast! package at a slightly discounted price for one year. Cancelled today as I am moving. The router hardware that I "leased" from them was subpar. Not only did we not get the download speeds we were promised, but service would cut in and out at random times, and we were promised WiFi support for 8-10 devices but our devices would be getting kicked off with only one person connected. While their app offers interesting capabilities and data, it is rather clumsy and slow, as is their website.

I've used other internet services, including AT&T, but the Comcast/Xfinity has been my internet provider now for several years, including at my new home. I really like the speed of the service, and reliability. If there are issues with the modem or any other piece of equipment there are local Comcast stores that you can go in and exchange the equipment, not like AT&T where you have to wait for it to be shipped.

Comcast is extremely high and there's not competing out there to go up against him. The shows seen on Comcast are so old like Coming to America. They still showing. They get you with the package deal thing because if you upgrade to a Disney Channel you being charged for a different package where you force into a new two year contract. Which is another robbery. Then there the incentive 200.00 if you sign on to triple play deal. But what they don't tell you till it's time to get it you can't get it until after 6 months of payments. It's not a free gift card because after 6 months you paid for it.

Love Xfinity! Can shut it down when up north. Keep equipment and activate online! No charge when no here! Hate Time Warner or spectrum. They are very hard to deal with! They lie!

Service rep showed up on time. Installation was quick but I didn't like where he installed the cord. Drilled a hole right through my wall. Instead of using a previous company's already drilled holes.

Service is usually good and all automated but very expensive for decent speed and bandwidth. Bought my own gateway. Also, the installer did not have the ability to install cable where I wanted it on an interior wall near devices.

After one year with Comcast we have had no major complaints. Sometimes having to wait to speak to a rep. can be annoying. I would recommend to others.

Not honest or caring about the quality of service to my tv. Lack of good signal or clarity of the signal. Also outdated lines in our area and using service reps from foreign countries on phone calls.

My total bill was going to be over $200 effective 1/01/18. I called -- streamline T to channels we actually watch and reduced my combined bill -- TV, Internet and phone by approximately $40.00 per month. The biggest problem was getting a live person to talk with about my concerns.

Comcast Internet have excellent products but their installation, customer service and pricing is mediocre at best. To talk to someone it takes multiple questions and time to contact them.

If you need customer service it's better to go into store and meet with them directly. They are great. If you call whomever you get is usually rude and doesn't know what they are doing. Reliability is good. Only a few issues due to storm but took the boxes back to store and they replaced them in a matter of minutes.

Xfinity scheduled an installation five times at my address when I moved. Four of the five times the tech never showed. The fifth time they refused me service due to my disability. That being I am physically unable to speak by phone and relying on text to communicate. The tech refused to communicate this way and denied me service. When I complained to management they shrugged their shoulders. Their advertising may indicate they are customer responsive but they most certainly are lacking in this area. This company does not recognize the needs of the disabled.

Xfinity used to be Comcast. They might as well have been called con cast. They used to lie a lot. Then they got better. I've had their service for 5 years now, and it's only been extremely bad since I reduced my services with them since I had more important things come up that cost money. When I had the inside line maintenance plan, which I paid for, they never sent anyone out for the problems I was having. All the problems were outside ones. Once I changed my service plan, the maintenance plan was removed and I wasn't told about it until 2 months later. I started having more and more issues. Internet service-mail servers down constantly making it hard for me to check my mail. Slow internet when told they were speeding it up. Unknown devices logging in to my account. Someone trying to hack my account. All this, as every month my bill gets higher and higher. I still pay the way I used to, and they never charged me a late fee.

The bill keeps going up and up and I have no recourse as this is the only cable company I can purchase from. I always thought there were laws against monopolies but my $236 a month bill is going up again and whenever I need service I know it will be a hassle.

Had some issues with the first installer obviously didn't know what he was doing, second installer was great. Had things up and running in an hour and provided good info after installation.

When I got Comcast I wanted three little things. I wanted wi-fi, cable and a landline. I was told over and over it wouldn't be more than $50.00 a month. Then the bill comes and it's $150.00 a month. I get Comcast through Spectrum and I can't feel more RIPPED OFF!!!

They generally do a good job overall; however, telephone response to problems leaves a little to be desired. It usually does not fix the problem and a repair person is necessary. I think their prices are high and seem to go up every year. Although they will sometimes give a reductions after much discussion. Perhaps they may give consideration for long service customers. Their service repairmen usually are on time and take care of the problem in relatively short order. They take the time to answer all of your questions.

Overall above average, except for pricing. Looking for alternative. Don't trust these guys now that net neutrality got repealed. And certain they will be sharing/selling my viewing and browsing data.

Xfinity is good but when you have problems it is difficult to find someone to help you. You have to go thru too much in order to get assistance. When it is working it is great, but when it is not it is a pain. Most of the service techs are really nice and do good work, usually they are prompt, and have been able to fix problems same day.

Comcast has some good features, the connection seems to be an issue which I have had upgrades & repairs done & I am still having problems. I need to call them back & let them know but after 3 times here in the past & receiving new boxes, I'm not sure they can fix this? Another problem is they go up on your bill & not even tell you. I don't think this is good customer service, they need to contact you & explain why. Paying over 200.00 a month for 3 Tv's & most all stations are repeats! This is nuts & I downgraded to a cheaper package?

Customer service is the pits. The bundles are one price but the amount continues to climb for reasons They cannot explain. The boxes are of poor quality; The satellite goes out and they dismiss it.

The service is overpriced. I have had to replace the modem twice and often have to reset it or have it pinged. And just getting through to customer service is a nightmare. But they are pleasant if you can get through and stay connected.

They have a poor installation of equipment. They took 4 hours and then tore up my whole backyard to bury the cable. Internet goes out every day and customer service is out of country and wait times are excessive.

Charge too much money for too little service. Billing keeps going up every month and service never gets any better. Phone service stinks, whenever you call you can never get anyone from the US unless you ask and then they tell you that they have to contact them and that someone will call you back.

The customer service is terrible and when you go to visit the store it's the same. They all this new technology and do not know anything about it. It just don't work. We have problems all the time.

Service and installation personnel competent and helpful but continual rate increases, opaque billings, difficulty getting phone help and phone help often unintelligible.

Customer service is awful, rates are ridiculously high; service constantly boots; the same programs/movies are constantly ran. Customers should not have to pay a month in advance for services they haven't yet received. Bills have constantly been questioned.

We are unable to get Dish so we are pretty much stuck with cable but it hasn't been as bad as I expected it to be. We have very rarely experienced loss of picture, we do get some breakup and loss of sound a bit more, it is usually when there is atmospheric and weather related problems. Service is okay as long as it isn't a complicated one. I still have trouble with foreigners trying to speak English on the phone and convey technical information. I don't like to have to make a trip to an office 20 miles away to return my broken box, after waited in a line for 20 minutes either. Otherwise Comcast is OK.

Service is BAD!!! Modem works most of time, but have to have a signal sent to reset it 4-5 time a month!!! Customer service is top notch!!! Cable service is awful!!! Need to unplug, & plug back in to get cable TV, at least 8-9 times a month!!! If you are Smart, Stay AWAY!!!

When the power goes out, we lose our Comcast cable, internet and landline. No phone! There is no one to talk to on the phone at Comcast to get assistance, I have to go to the Comcast Store which is 26 miles away.

Comcast is a ripoff. They bill you then bill you extra and a monthly head. I'm at the head and they charge the change euro prices without you knowing. They break contracts by changing the prices without let you know.

I feel they are overpriced but they deliver a very good variety of reliable services and a real person will actually help you on the phone if there should be a problem.

Xfinity is the fastest internet that I have used. So far, no complaints! I am happy that they continue to increase speeds, as well. I am always able to access my WiFi easily.

The service has improved over the years. The cost is too high - especially when I recently learned that some of my coworkers are paying $70 per month less than what I do for the same content and carrier.

We have had this provider for two years. We have the Triple Play and overall service is good most of the time. Phone service is very good, internet is good most of the time and cable is also good. Problem is, their Pricing policy. After 24 months it resets to a amount that becomes for most people unaffordable. I have been looking for a more affordable option.

Having worked in the industry for over 40 years I found their cust svc and help one of the worst to deal with. I knew we had a line issue and they had me talk to 6 different people before they understood the issue, they are not a good co. for me to do business with.

Every year in July my bill goes up. I have to make a call and Comcast put it back to the normal price for another 12 months. This has been going on for over 5 years. It's a hassle but I have 85mbps+ for $45/Mo and I like that price.

The service is unreliable. When you need it the most it freezes, gets offline or is under repair. Too many phones calls are needed to keep it working properly. Extremely expensive service.

I don't think any internet service is faster than the next. Comcast did not do installation. We did it. Equipment was shipped to us. There was problem with reception they sent guy out, ran new cable to box and cable is on the ground.

I have had several issues with Comcast over the years but this last one is almost unbelievable. I called to have unlimited data added to my package and was told absolutely nothing would change and that it would be an additional $25 a month to what I was currently paying. After receiving the text message to confirm that my unlimited data was being added I asked the representative please send me something so I would know that my package would not be changing and would remain the same amount. I was told “everything is staying the same including the monthly amount and that the only thing adding to my plan was unlimited data which would be an additional $25 a month.“

Very very challenging company to speak with 'real' employees. Their price policy is 'price gouging at the extreme' for the product they deliver. When the materials/equipment they provide 'wear out' i.e. remote controller, power supply, converter box, modem, they imply it did not simply 'wear out,' but rather the customer abused it or overused it and give a nasty argument about a replacement. Where I live, Comcast almost have a complete monopoly!

Customer service transfers calls to another department when they want to give you the runaround. I can not understand the customer service rep because they can not speak or understand English very well. Also they seem to be reading from a prepared script when trying to resolve an issue.

After being with this company for over 20 years, I finally cut the cable and chose another company. As a customer of theirs, you are not allowed to take advantage of any specials they advertise and they keep going up on the cost of their service. They don't try to help you when you explain that their service is too costly.

I like Xfinity but their price keeps going up. Their service is leaving a little bit to be helpful. They have people online to help when there is an outage but they are someone afar off. Need someone more local!!!

Often had to ask for a representative who speaks English more clearly. Cable is so expensive and it's not always easy to negotiate changes. I have complained about foreigners trying to scam us, sometimes receiving calls every few minutes, early in the morning and even one at 9:30 pm on Christmas Eve.

Several times during the week I don't receive a signal especially in the morning. I contact Comcast and follow their prompts to restore the signal and most times it doesn't work. When I turn it on in the afternoon or evening it is fine. I was told by Comcast that the cable box is defective and to return it to one of their stores and they will replace it or I could pay $15 for them to mail it to me. Since this box is defective they should send a technician out to replace the box instead of inconveniencing the customer to replace their defective product.

Installer was very amateurish. He draped cables all over the place inside and out. I had to reroute wires outside of rain gutters and roof corners. Bundling helps in the short term, but rates continue to rise. About ready to ditch service.

Xfinity has gotten a lot better, but there still room to improve. Just about daily I have to reset my Internet. Not sure of the cause and customer service is clueless. I hate when I have to call customer service and most times I cannot understand a customer service agent and they don't seem to understand me based on their responses to my questions. Also, the speed varies depending on the time of day. Like everyone else when you most need the speed it's considerably slower.

Service is steady, I appear to have consistent and reliable service. However, it took me 3 YEARS to get them to finally bury my lines from the house. They subcontract the work and the people hired would say they did the job and not show up. It took a Comcast employee in the area to physically see my lines hanging 4 ft off the ground before it was resolved. I continue using their service primarily because I don’t wish to go through the hassle/inconvenience of changing right now.

Overall no complaints about the service or the company; the internet plans are pricey for the offered speeds as compared to other internet providers like Verizon.

Other than a bit expensive. I have enjoyed being a customer of Comcast. Only problem is I have to call them to renegotiate a better rate every year. They should have a program that is fair for customer loyalty.

Comcast is over priced. I can't just get internet. I have to get a packets that has the high speed. DVR sucks. It skips and freezes plus it loses the sound. Just hate Comcast.

We've had Comcast for many years, primarily because they are the only remotely decent service in our area. And we live in a city, not a remote location. However, through countless modem and cable box updates and revisions, signal checks on the line, technician visits, etc. I have NEVER gotten a speed test from any website, router, or even from Comcast itself that showed me that I was getting anywhere near the speed I was paying for. When I paid for 50 Mb, I was getting 10. When I paid for 100, I was getting 20 or 30. Now, my plan supposedly gives me 150. And I've never seen anything higher than 30.

I have been stuck with Comcast for 3 and half years because they had my account info messed up. My internet run at 300kbps when I pay for the highest speed internet (blast tier). Never did get above kbps because for years they wouldn't send a tech out to my home because the customer service overseas lies and tells me to call my ** computer manufacturer to fix my internet speed for the 3 laptop and 2 desktop I own which is just flat out **. I have a Bachelors in IT. I know how the ** internet works.

I have had only good results from Xfinity. Good internet speed. Good service. Very happy with their program. It works for me. I have had repair out only 1 time in 6 years and no waiting or late appointment. Great job.

Customer service is awful. They don't allow you to explain your issue fully and then try to troubleshoot. I have never had an issue resolved over the phone. They have always had to send a technician.

Prices are too high for what you're getting, plus you have to constantly check to make sure you are actually getting the download speeds you're paying for. Chat CSRs are sometimes truly helpful, sometimes just little jerks. BUT, they are only as bad as their (limited) competition.

I went with COMCAST because they were the only internet service in my new neighborhood. I called 5 months in a row to get unlimited data. Each month they kept charging me for going over data limit. I canceled my service after a couple of months later when AT&T came in. Two months later they finally sent a tech to pick up the equipment. I get a final bill of $500 through a collection agency, now offering me a "deal" of only $350. When I called COMCAST to dispute, I again get another foreigner that barely speaks English. He tells me that a supervisor will call me. I never got a call.

I wish 0 stars was an option. Have been a Comcast for several years. Ridiculously expensive. Canceled service about three weeks ago. Received 3 different bills. First one 575.00. Second one 1,100.00. Third one 215.00. Called customer service to see which was correct. Person explained why the bill changed three times. Paid off the account. Returned equipment. Customer service said, "You still owe a modem." What modem? "The one from over three years ago when your modem was upgraded" which I never requested. Was not told to return old one.

Comcast, over the years has developed a monopoly on the service, generally the service is reliable, with the exception of periods of strong storms. The viewing options on Comcast have unacceptable high prices and if you require in home service they charge $25.00 an hour to fix their equipment. I eliminated the television viewing of Comcast, because I no longer wanted a bill for $200 or more to watch TV. I now have the internet only with the highest speed for purposes of streaming programs, reducing my bill to about $70.00 a month.

Here is the short version. If you get a call from Comcast and you currently only have Internet and don't want another convoluted bill, then just say no. And if you do decide to go with the pure internet Xfinity plan, the Xfinity stream app does NOT work on any other device other than Roku. The one box we did not have. I also clarified I wanted to use it on our Apple TV which I was told we could. So after ordering that, we still did not get the one channel I was making sure we had. Bravo. And today another fun bill just like I used to get with the boxes in the house. A bunch of nonsense and convoluted overages. Also they added extra billing options I did not order. That's it...more wasted time to a company that has continued that trend since the day I started with them.

If it can get worse it will. From price, to speed and reliability it is just disgusting. This is why we need net neutrality people. Comcast improves nothing but it's bottom line at the customer's expense with little choice. Run and run fast if you can!

Comcast deserves EVERY bad article ever written about its customer service. The sad thing is that they do not seem to care enough to change it. We have been forced to use them in our area but are moving now. I called to let them know when we would discontinue service and the EXACT date for the service to be shut off. In true Comcast fashion, they shut it off 2 weeks early. I called Customer Service and he confirmed that they did in fact shut it off too early but I have been on hold for over 30 minutes waiting for someone to come on the line to set our account up again. These people are simply the worst and they aren’t even trying to get better!

I love Comcast Xfinity for they have great service, reasonable prices. I love the fact that you can troubleshoot any issues on your television with their self help guide. The customer service is great to deal with and they try to save your money.

Comcast has improved in my part of PA over the last year. Customer service is no longer rude and actually helps consumers. A few outsourced installation persons tend to be rude and almost frightening for women who live alone.

If I had any other choice within my budget, I would choose any other provider. Comcast raise rates with no notice, it takes days to weeks for them to straighten out billing issues, and their phone customer service wait times surpass ridiculous.

I tried to get Comcast service and was denied, because my EX-HUSBAND owes them money!!! They said that because we have the same last name, I am denied service. What a joke. Good thing I am already a FiOS customer.

Words cannot express how horrible the company and their support are. It took me talking to 4 people to finally get someone who could actually help me. I work from home and rely on internet for my job, and the first person literally spend the whole time trying to upsell me services rather than trying to help me fix my internet which wasn't working, and then when I didn't accept his offers HE LITERALLY LEFT THE CHAT. By the time I got to the third person they were convinced it wasn't their fault and it was my modem’s fault, and said that was the end of the story. Well, $100 and a new awesome modem later, it turns out it wasn't the problem after all.

I signed up for the internet essentials program with Xfinity which offered internet for low-income houses with school-age children for the cost of $9.95 per month. For two years I have paid my bill without issue. Last month I was charged $79 in "extra usage" and over $39.00 this month. I was never told of any new changes in there billing policy and never given the option to opt-out of and extra usage as when I signed up I was told my bill would be $9.95 flat. I called customer service on four separate occasions trying to talk with a manager and after many long waits on hold was told (each time) that a manager would have to call me back and it would take 48 hrs. It has been two weeks since the first call and I have still yet to receive a callback. Xfinity is dishonest and taking advantage of poor people overcharging for internet that is suppose to be $9.95.

Had cable and internet less than 24 hours and experienced internet issues. Called the automated system to resolve but did not fix the issue. Called customer service/tech support. It was resolved by creating a new internet name. When I asked what the issue was, the representative would not provide the information, only that it was fixed. He was very rude, he told me I was causing issues. I responded, I was a paying customer and had a right to know what the issue was and if it was going to continue. I asked for his name and to speak to his supervisor, he gave me a fake name and hung up on me.

I got a self-service box to install Xfinity service at our new home. The prior owners just had service two months before so this shouldn’t have been an issue. I needed troubleshooting help and called in 3x for a total time spent exceeding 3 hours. They offered NO HELP! Not only did they read off their script, repeating the same lines over and over but the agents immediately starting pushing for me to schedule a technician to come out to the house. Surprise, surprise! A $60 charge just for the visit. I finally broke down and scheduled it. The tech confirmed that he did NOT need to come out as simple walkthrough assistance should have asked if I had a booster and, if so, pointed me to the box to activate the port. He understood my frustration but there wasn’t anything he could do to offset the cost.

I've recently switched to Comcast Xfinity service within the last two weeks. The tech showed up on time, installation went great, and people seem really friendly. I signed up for the X1 Triple play service with TV, Internet and Home security. The contract is two years long with a price of $109. I've yet to pay my first payment but so far everything seems to be functioning properly. Will give 3 stars for now, but will keep my eyes peeled for flaws.

I am having the XFinity Triple Play: Internet 5, basic cable and voice. I have selected a basic cable plan in order to lower the monthly subscription. Even then the monthly bill comes out to be quite high, around $110. I tried online to change the plan but I was not allowed to do so. The Comcast online website only allows to upgrade the services.

My roommate was the primary account holder while I've been in charge of billing and every service. We just have his name as the primary for the stupid 1 year promotional deal since our original bill doubled after the year was over. I've paid for Comcast since the creation of this account. My roommate has since moved out of state while I stayed and continued to pay. I've since moved out and so they refunded me the additional amount they took out due to auto pay. They've mailed me a check to his name. I've called to fix this issue and they said they couldn't do anything about it; not even recredit the credit card it came from (which was mine).

I work from home. I have had countless experiences where my internet went out for a day, but never three days straight. On March 30 at 7:45am when I tried to work, I couldn't access the internet. Called Comcast, they sent a signal and tried saying I needed a new modem and should sign up for their service protection plan in case I incur charges due to it being a problem on my end should they have to come out. I assured them that nothing had happened on my end as I lock up my office every day after I am done and that up until their "outage" my modem router worked fine. I called again after talking my job's IT department who insisted the problem was due to my internet service provider. Finally, a rep told me that they had an outage and it should be resolved within a couple of hours and offered to text me when it was restored.

Comcast sucks eggs on Easter. We signed up for the 150Mbps service and it's great, when it works. Our service is normal for a couple of hours a day, then it drops down to 8-15Mbps. So slow that almost everything times out. I called many times, and it seems that whatever switching they do at their end sometimes works. For a short while. Eventually they recommend I replace my modem, so I did. No difference. Constant bouncing from 8Mbps to 150. So when I called again on Friday, they said that a technician would come to my house to check everything on Easter Sunday 5-7 PM. I hated to cancel our plans, but we needed to get our service back ASAP, as my wife and I both need it for work. I got about a dozen phone calls and text messages for 2 days reminding me of the appointment. Then on Sunday, they called me at 6:30 to tell me the technician might be a little late. OK, better late than never.

In Baytown TX, I pay $50.00 for 3MBPS, Comcast cable modem is a shared system the more users the slower the internet. New customers can order up to 150 MBPS for $55.00 a month. This is an unfair monopoly that gouges their existing customers. Cell phone providers are telecommunications providers, why can they have more than one can operates in a city.

I have scheduled 3 times for Xfinity to come, waited all day and they call me saying they can't come and make another appointment. It has been miserable. I have had no TV for 2 weeks. It has been really frustrated to deal with them. They are keep telling me they are coming but never show. If you are moving or just moved be prepared with Xfinity. They are horrible company. Not reliable at all.

I am writing about a situation my husband has had with Comcast. He had a local business and we had sold the building. He had called Comcast to change the service address since his assistant would be home based for a limited time, but we would be paying for the service, they did not tell him that would constitute a "resign" for more terms of service. When my husband finally did retire and sold to his partner he moved his number over to his partner so there would be no interruption in service for their clients and canceled his phone and internet service.

I recently moved and was forced to get rid of Verizon since Comcast has monopolized many parts of the Philadelphia area. I have to get off the WiFi (100 mbs) to send picture or video messages because 99% of he time I get to send an 8 second video, I get a “message failed” error 13 minutes later. It takes 6 minutes to send a picture message, and once off of the WiFi, using my Verizon cell phone data, it takes 6 seconds. This is absolutely unacceptable! You force me to have to this ** service and cannot deliver 100% satisfaction. I don’t even have multiple devices connected to the WiFi. I might as well be paying for the lowest speed internet since my sends seem to fail anyway. Look at my screenshot. Trying to send a 12 second video since 9:08 pm. I get off the WiFi after getting the message failed to send error, and it finally sends at 9:34.

This outfit just sucks! Over the course of three months they raised my basic internet charge from $30.00 per month to $59.99 per month. They told me I could no longer have internet without a basic package including TV channels. I don't want TV channels and I don't want to have to pay for TV channels. I went in and canceled my account and went to AT&T. Shove it where the sun doesn't shine Comcast/Infinity.

Usually, I don't write reviews, but this case crossed all boundaries. In a nutshell, it's hard to believe that a huge company like Xfinity could act this way. I used Xfinity internet services and paid $80/month at the same time when a friend of mine living in the same building using the same services with the same speed paid $60. The service I am talking about is the Internet package to 200/mbps with BlastPro package and no annual contract. But the story not about this. Once I checked my bank account and saw that Xfinity charged me $104 per month. I contacted support, and they said, “Oh you know, you use our services more than 12 months, and the offer was active for 12 months that's why we charge you more now.” Without any notice, without my permission!

Comcast agreed to install cable at my place, having records that it had been installed there before. The first tech couldn't find the wire so sent out another tech *two weeks later* to install one. The second tech looked for the existing wire for *three hours* before saying he couldn't install a new one without permission from the HOA (why couldn't they have said that in the first place?). The HOA refused an admission letter without a letter from Comcast saying they'd provide a discreet install. I spent another *two weeks* on the phone back and forth with Comcast about providing details of the install before they finally refused to install there at all because they don't like HOAs. Note to everyone with an HOA: COMCAST told me THEY WILL NOT INSTALL AT RESIDENCES WITH HOAs ANYMORE because THEY DON'T WANT TO DEAL WITH THEM! So everyone with an HOA will now have to pay 3X as much for slower AT&T internet or elsewhere.

On December 14, 2017, I called Comcast to ask them to disconnect service starting from December 19th at my address in Indiana as I was moving to California for professional reasons. I paid off the account and asked the customer representative to close it, which he told me will be done on December 19th. He took my new address with a new order for it. When I came to Monterey, California, they gave me a new package, which I have been using and paying for. Three months later, I realized they did not close my former account and kept charging me for a non existing service. I called them as soon as I realized and the 3rd rude unprofessional customer representative I talked to said he fixed this.

DO NOT WASTE YOUR MONEY on Xfinity prepaid internet. The speeds they claim to give you are a total lie!!!! I have owned this for 2 weeks now and have NEVER got the speeds they claim to give. Not even once or even close for that matter! They claim you'll get 20 mbps in speed but I have never received more than a little over 7 mbps downloads and only 998 kbps for uploads. This is the max I have received since I started using it!!! Granted it DOES say speed vary but less than HALF the claimed speeds give me a break!!!

I finally got in contact with Corporate who reimbursed me $60, which accounts for the monthly difference in plans for a period of 1 year. The woman who took my call was very personable and understanding. She said they'd review my file and come to a decision Monday (the call took place Friday). However, I was contacted by them 15 minutes later. They found all of the information and said they'd reimburse. Upon viewing my next bill, I verified that $60 was deducted.

I have spent the last 12 hours trying to get a block taken off an IP address that leads to four of the eight domains/websites that I own. These are innocuous websites, nothing remotely questionable, some of them haven't even been used yet, but for some reason Comcast put a block on them so that I can't access them BUT EVERYONE ELSE CAN! I can see on my web-stats program that people are visiting the sites. But I can't get to them. One rep at Comcast said this was a "known issue" that was under investigation but still no remedy. Have submitted a terminal trace to Comcast Level 2 security and nothing. So I can't access email or the sites. WORST CABLE COMPANY EVER. I have Frontier Internet scheduled next week to install as I don't know what else to do except ditch Comcast.

Had my appointment for today to have my router installed and someone showed up right on time... great!!! The first thing he said was that he was a technician and not an installer... then he said he was going to do it. Then he said he needs to speak to his boss... then he said that his supervisor will send someone else within 45 minutes. I waited for 75 minutes and no one showed up... then I called their customer service and was told that THE INSTALLER HAD REPORTED THAT MY HOUSE WAS MISSING SIDING!!??? I could not believe what I was hearing. Little liar. Abusive and time waster, little irresponsible, incompetent. Will have to wait until tomorrow for another appointment.

So I had just bought Comcast 2 days ago. And not even 1 day in and they had started to throttle my internet meaning I do not get the amount of upload and download speeds that I pay for. They do this at certain times of the day. Plus they had told us that the most we should be getting is 50 down and 10 up. We barely get 5 up and 25 down. All I'm saying is anyone looking for a good, trustworthy internet provider then Comcast is not for you. They are deceiving and they are also a bunch of rip-offs. Please second guess when you think about Comcast as your provider.

I've been calling Xfinity since I moved to my new apartment, my first call was Feb 27th 2018. I work from home, so when I moved my internet was very important for that specific reason, prior to moving I called Xfinity to let them know and I was told by an agent that all I needed to do was plug in my router and I should be good to go and they would transfer my services when I was actively in the home. When I moved I called Xfinity and let them know, they transferred my services but my internet still wasn't online. I called back and got another agent that stated that my modem wasn't online, she then asked did I have a coax cord plugged into my router. I then explained to the women that the last agent I spoke with didn't tell me I needed one and I asked her multiple times did I need to bring the coax cord from my home and was it needed.

I spent at least 2 hrs on the phone with various people, but found out that you cannot downgrade your service with Comcast. If you want to get rid of services that you do not use, you must cancel all services for 90 days... then you can initiate new services at lower level. How crazy is this??? Unfortunately, many have few internet choices, and with Comcast, we are required to bundle them with other products (+taxes, fees, etc) to get reasonable internet deals. Right now, I am paying $223/mo for internet/tv/phone bundle. I rarely use the TV... never use the phone, but pay lots of fees/taxes based on this. There is an option for internet, plus 10 basic channels for $54.99... but I cannot choose this, because I have been a loyal Comcast customer for many years. You are not allowed to downgrade your services. Seriously??? We seriously need more players in this market. It is a scam.

Worst cable co. in the whole country. Customer service is of no help, they are rude and condescending, talk down to you. The updates that they say need to be done EVERYDAY, are worthless, one of the reasons we got rid of AOL, update interruption while you're in the middle of a movie. Setting the time is stupid, I'm up at different times. Thank God we are leaving PA soon and won't have to deal with Comcast much longer. Got to stop the cable monopoly Comcast holds on the state.

Beware of the promotional gift card gimmick upon signing up. I know it serves as a rebate and it's only $100, but I am a man of principle. My wife and I have been trying to track down a $100 Visa Prepaid Gift card that was supposed to arrive within 90 days of joining. That was over a year ago. Customer service can confirm that it should have been sent, but every call eventually leads to being transferred to a mysterious Gift Card Redemption line that has had a 10 minute hold time for months and prompts you to hold (nicely) before hanging up on you. The whole process is a mess and it's astonishing that these things aren't monitored. I'm sure some if not many people do receive the cards but for those that don't, prepare to put in $100 worth of wasted time and energy to get it!

These people are ripoff artists with no integrity whatsoever. Been having problems with the internet since day one. It cuts out constantly. First time I called to try and fix it, the guy rebooted the connection and told me it could be the modem. So I changed my modem and bought a different brand. That didn't work. Then a tech came out and told me it was the cable. He put a new one but we are still having problems. Now I am stuck in a contract with this horrible company. They throttle speeds. What do I pay money for every month. I really loath Xfinity and will be searching for a new, high quality provider as soon as possible. Someone should take them to court and brutally sue them. They shouldn't be in business.

Last week, I switched to Comcast/Xfinity from AT&T because Comcast offered me a better price, but after installation I discovered that I can't access a free movie website that I use several times a week. I am retired on Social Security and can't afford cable, so I depend on Netflix, YouTube, fmovies.io, fflims.org, etc. to stream movies. I am canceling Comcast because they block one of my favorite free movie websites due of some type of legal agreement with Sony.

First the price advertised for the equipment online is varied. Going up at various sellers. Some wanted 200 and that didn't include first month of service. Service was great then at about the 25th day the Amazon firestick would not hold the signal. Troubleshooted nothing worked. Tried a laptop nothing worked until attaching Ethernet cord. So finally tried game console and Smart TV. Nothing would hold the WiFi signal. After 2 days of forced troubleshooting with Comcast over and over they send a tech. All he did was check to see if signal was coming to the box and said it's nothing he can do. (Side note I never have more than 2 devices feeding off the signal at the same time.)

Made a mistake to purchase a plan from a visiting rep in a store. All looked good on paper (on his pad), until it was installed. Internet is coming at 1/3 of the promised speed. When I called the customer service they said they did not have a plan/promotion that the rep gave me. Cancelled right away. Stay away from the company, they will lie in your face.

10 months ago, I agreed to a 24 month commitment with Comcast with a guarantee that my costs would not increase during the 24 month commitment. In less than 2 months, my charges increased by $2+/month. 2 months later, another $3+/month. Now, 10 months later Comcast has increased my charges to an additional $9 per month. Comcast response... "nothing we can do about it". Loathe this company.

I had Xfinity Comcast service in Michigan. I relocated to Illinois. I called Xfinity Comcast to transfer my service to my new address. The lady on the phone was very helpful in setting everything up and everything was going good until I received a call from a collection agency saying I owed Comcast over $600!!! Apparently, they opened up an entirely new account at the new address and never closed my old account and didn't even get a hold of me about it this entire time. I found out from the collection agency!

Since a year we pay for extra speed 200mbps, because at 100 Mbps we only got 50 Mbps. Only for two months out of one whole year we got 200 Mbps, and that after I became really serious with Comcast Xfinity. Now we are down to 60-70 Mbps again, and the same thing all over. They try everything to blame me as a customer. I bought the latest and best modem especially fitted for Comcast. The best router. Unplugged and rebooted at their request over and over. It's time for a serious lawsuit against Comcast. We pay for something we don't get!

Waiting nine days to have a service person come out. I am bundled so no tv, internet or landline. Guy came yesterday and said he didn’t have the right cable and it would be fixed today. Came home from work, still not fixed. I called and they told me 72 hours for a service call. I am cancelling tomorrow. Unacceptable on so many levels.

We as 7 day a week hard working American citizens should most certainly have at least 10 choices to choose from in all areas from internet. That would keep this kind of company from feeling superior over everyone as they certainly Never should but always do. My Internet went down and then came back a few minutes later causing a project written on the computer to be lost for good as it was being saved. The internet for proper paying customers as myself should NEVER EVER Go down for any reason whatsoever.

My family went over on internet usage in Christmas month December overage charges of 160.00 and they won't help us with billing. Comcast put usage cap on downloads in 2016 to make more money on customers and with 4k streaming you will go over cap. Andrew in customer service was no help at all!

Once again today, Comcast email is down. Second time in a week. Always having problems with their email service. Over the weekend, a phone tech tried to communicate with my modem and wiped it out completely. So bad, a technician had to come to the house to fix. Yet, they won't issue refunds. Their product is defective, but they take no accountability and just don't care. They supplement their lousy product with even worse customer service.

When trying to verify why I had an extra $10 charge on my account, I get through to 2 different representatives that tell me I have to take the modem I OWN down to their office to verify that it is my personal modem and not renting from Comcast. I have owned my own modem for over 3 years, ever since I started with this horrible (but only option in town) cable service. Now after 3 year, they decide to charge me for my own modem and instead of verifying the device remotely (Yes, they can do that) they want me to take time off work to come down their office to prove them wrong. I of course refuse and have them take the charges off once I speak to a tech who can verify my modem type and verify that Comcast doesn't own that type of modem.

If I could rate them a 0 star I would. So disappointed.

I've been a week without my Xfinity Stream service ever since I requested to move my service from my current address to a new address on March 3. They cannot get the problem fixed after multiple phone calls of 2 hours+ in length. I am paying for TV, but I am not getting TV. For a week. And counting. Numbers I’ve been given: **, supposedly directly to tech help - not active. **, Tier 3 tech help. 855-668-3343, “Movers Edge”, to set up a “special” move since they had to cancel my original move…read on… 800-934-6489, “Customer Solution” department.

After I canceled my internet service Comcast did not stop my service for 2 more months before I realized it was still on. Comcast kept billing me at a increased rate plus fees. After I paid the bogus bills after lengthy arguments they... Did a hard credit check on my social security for the second time in a year and did not ask my permission. Tried to sign me up without telling me they were doing a credit check PLUS nailing me in a 24 month contract. Maximum throttling down of internet speeds.

What a terrible company. Originally I was with CenturyLink for just internet for 12 Mbps for $31 a month. Then Xfinity/Comcast offered me the great deal of 60 Mbps for internet and 100+ channels for TV for a grand total (including taxes) $77. I agreed to the deal and signed up with them and canceled CenturyLink. Then the next day on my account I noticed I was only getting 30+ channels. I literally had to talk with 7 other agents all to find out they couldn't offer me the original deal because it wasn't a package. So not only did they not offer me anything for my troubles they also did not honor the deal that I was given. I don't think I've been more frustrated and upset at a company in my entire life. Will be canceling.

Their tech came to fix a reception problem. I owned my modem, but he thought it was the problem and switched his in. It wasn't the problem, but he took my modem and told me I wouldn't be charged for the modem. Now they are charging me and refuse to fix the problem or bring my modem back.

I got a call from them offering me Internet Plus and HBO channels, and offered it to me for about $39, I said, "Ok cool. I will try it" and trusted them, so they mailed me the tv box and tried to install it and it didn’t work. I called them twice and they didn’t fix it. Third time they said they are going to send someone with a new tv box to see if the box I had was bad. The technician came out and fixed my tv and said the box they mail me wasn’t working and changed with the one he brought with him and apologized. He offered me to fix the wires without mention anything about any fees or charges. I appreciated his help and gave him $20 tips. He apologized about the inconvenience and said he is going to take the defective box and make a note to Comcast not to charge me anything since it’s their mistake. The technician asked me to use my bathroom which was a little awkward and left.

Charged more than the price I agreed to when I added internet. Made to pay for cable after I cancelled it. Even though I still had a deposit on fill. Told by two different customer service persons I wouldn't have to pay bill. Since I had cancelled service.

If you like a company that gives zero ** about its customers, then boy this company is for you! Wish I could rate this POS COMPANY A ZERO! Internet Service - constantly going in and out. I’d say any given month it goes down 3-5 times a month, or even more. And it doesn’t go out for a few minutes here or there, I’m talking down for hours! The worst internet service provider I have ever had. The only reason I have not canceled my contract is because they’re the only provider in my area that works with my apartment building.

The CEO of Comcast made 40 million with stock options. I signed a 2 year contract and it went up after a year anyway. They really don't care if you call to complain or not. Did no good. Seems they have you trapped. I changed my tv service and they are now charging me $90.00 plus tax for my internet. What a rip!!!

Ok, I thought I would give this a try. I haven't been paying any attention about mega this or giga that up till I hit a terabyte. WOW, the rabbit hole is very deep and I jumped in with both feet. A TB = 1,048,576 mb and that averages 34 gb per day. On an average hd movie cost 2.5gb maybe 3 roughly per hour. I don't game, I don't binge movies and I dont have kids. 3 tvs, only one or two in use. 2 old tablets, 3 Rokus and one unplugged till we need it. And we chewed thru 1 tb in a month. I did my homework and then called Comcast and gosh oh golly have I ever seen so many knowledge people come up with nothing answers. They sent out a tech and he change a cable from my router to the wall, then went online and checked a few things and nothing. I'm serious, Nothing! No hackers, no piggyback neighbors.

Ok, I realize that the greed has the ISP's jumping for joy that they can now charge for everything on the internet BUT IT'S NOT HERE YET!!! My service for over four years has been great, no downtime and the speeds WERE great. Now, when I go to many of the sites I use to purchase from they either can't be reached at all and I get blank pages or it's so slow that you think we're back in the dial-up days. I know you're going to charge the hell out of everyone as soon as you get the big go on making us all pay but PLEASE KNOCK IT OFF!! PLEASE RESTORE MY SPEED AND LET THE DOGGONE PAGES FILL UP WITHOUT spinning and spinning. I'm starting on Monday to look for an alternative to Comcast because this is just so obvious and incredibly greedy. I am so done with your greedy ignorant company!! Net Neutrality is not dead yet so stop setting us up.

Lied about Fees & Horrible Customer Service - I signed up for their internet service on the 14th of December with the advertisement that offered FREE installation; I even read the small print. The day before the install guy came they sent me a bill for $60 and took $50 out of my account to "hold on to". I ended talking to some Indian guy, that could barely speak English, and argued over the install fees. I am not wasting my time justifying myself for an hour with customer service. Anyway, I ended up canceling and had to call multiple times, each time given a longer time period, to get my $50 back. Their customer service is unprofessional and typically paraphrases what I say back to me without actually doing anything. This is not an active listening line, it's customer service. Do something.

I called to Comcast to add my husband's name on account. It was okay, took representative about couple of seconds to do it, and then he was very pushy with all product and all services. I believe every time on his offer I was explaining nicely why I don't need it, and he keep pushing it. After finally I got off the phone. In a little while I got lost internet connection, I believe he did something because I have had great connection for more than one year, so I needed to call them again. They fixed it but I didn't even need to restart my modem, after that I have great internet again, but I'm very dissatisfied with the experience.

It's been over a week that I've been without service! They sent out a technician 3 days after the service stopped working which I fully understand. However, once the tech arrived he checked everything inside and out and came to the conclusion that the Modem was the problem! He then went on to tell me that they (Xfinity) uses poor quality/defected modems for their customers! He suggested that I purchase my own modem and router, if I ever wanted my internet to work flawlessly. I couldn't believe it! I knew my service was slow but I didn't think it was being done on purpose!

Had trouble with my Wi-Fi. Serviceman came and said I have bots on my system and left. Got a bill for 45.00 for him to tell me I have bots in my system. Xfinity sent a email with a list of malware downloads. Tried them all but with bots in the system they don’t work or sometimes don't download. Hackers control my system. Comcast is no help. Have to pay 300.00 for a computer company to clear my system. You would think Comcast would help their customers. When my contract is over going to a different provider.

I have had this account since 1996 when this company was Time Warner Cable. I was with this company when they changed over to Comcast. I was with this company when they changed over now to Xfinity. I have never ever had a good experience with this company over the phone or in my home or with their services. I am always having to call in either about the services or about the building techniques. I think that Xfinity is one of the biggest scam artist in all of the USA right now. They take people's money and they do not give the service that they are taking our money for.

I wanted to let everyone know, to make sure to perform a speed test on your internet because I can assure you are not getting what you are paying for. Xfinity wants you to get a bigger package, faster speed and you will not get THAT speed neither. It will be a little faster but not what you are paying for. I worked with Xfinity over the phone for 1.5 hours (OMG), and after working on it and the tec. could get it to the 50MB. It stayed around 23, 26. I lowered the 100 MB package I had before to the 50MB because all I was getting is 45ish. So why not save money. I was told we will have a tec. come to the house and never heard from one. So when I called back. It was never scheduled. Delaying.

The pricing of services from Comcast are unnecessarily high. To receive internet & basic cable is the price still affordable for those on a set income. Their telephone customer service reps are located most often outside of the US and are not always knowledgeable about Comcast services. Telephone calls during traditional business hours regulatory take too long to get information that I call for.

I agreed to a contract online. They sent me an email confirming the price... about $150/mo including all fees and taxes. I get my first bill and it's for $187. I called and after two different people they still gave me the run-around and insist the $187 is correct. I'm canceling the credit card so they can't charge me anything and I am calling WOW.

You will be sorry if you do business with Comcast/Xfinity! I have been a customer of Comcast/Xfinity continuously for over 30 years and at my current location for almost 26 years. They have changed names and ownership numerous times, but the same company. The last 5 years has diminished into a "battered partner" type relationship with me as the one feeling battered. They have expanded into technology that they are incapable of keeping up and running even minimally and you will suffer!

Contacted them about high-speed internet and basic cable plan. Was quoted at 91.49. Installer came a week later and wasn't sure what he was installing. I ended up with the Spanish line up (no one in this household speaks Spanish). Went to correct and they up the price. Decided to go with just internet and was told 29.00 a month. Returned the boxes and price changed to over 100.00. Called the retention department which is located on the Philippines, no one not even a manager could speak proper English and kept trying to sell me items that cost more. Cancelled the whole thing... Stay clear of Comcast and Xfinity.

The internet slows extremely every night around 11 pm making it very hard, sometimes even impossible, to stream anything. Their services go down frequently, at least twice a month. I have no internet because of their services being down. I don't like paying for something I can't even use when I want/need to. I've had AT&T internet before and never had half as many issues as I do now.

Long story short, Comcast has been running a promotion where they provide a gift card with enrollment in service. I enrolled in service in July of 2017 and was guaranteed a $50 gift card for enrolling. I am now writing this review in January 2018 and have never received the gift card. I have contacted Comcast via the web three times and have called twice. Every time a representative says that the situation is being handled and that, "a gift card was sent out in September."

I received my internet modem, and had no problem connecting all the cables. After 20 minutes, and no online light, I went outside the house and discovered that the cable wasn’t even connected to the box on the telephone pole. I called for a technician to come out, and they scheduled me for a 7:30 am appointment on a Saturday, which was 4 days out (seems a bit early in the morning but I digress). Saturday arrived and so did the technician. He was driving a small Ford Panel van with a little 15 foot ladder strapped to the top. He got out, took a look at the telephone pole, then told me he couldn’t do it because he would need a bucket truck and none of them were available.

Having been warned that Comcast uses deceptive practices and makes a practice of regularly raising the prices of their service on existing customers, I specifically asked for a guarantee that my rate would be frozen if I signed up for a two year deal. I was assured by two different support people that it would be locked, however after just four months they raised my rate. It was only a few bucks, but I have no doubt that another increase will follow... and another. It's what they do. I contacted them to protest but they refused to honor the deal. I'm surprised Comcast would risk making guarantees and using deceptive ads, risking a class action lawsuit.

DO NOT GET XFINITY INTERNET OR ANY OTHER SERVICES. I paid for service and my internet never worked, not once. I had to pay for a service call and still it never worked. I had numerous technical calls and IM's and STILL IT NEVER WORKED. Therefore, I returned my modem and was told that I had to pay an early termination fee. I didn't pay it. Then they sent me a bill for $200.00 to pay for my monthly services and termination fee!!! I've spent over 30 hours and 20 calls on the phone with these people (being on hold, then being transferred and hung up on). The left hand doesn't know what the right hand is doing. Then finally, sometimes, I get to talk to someone who acts like they can help, and they tell me that they will credit my account $100 and put in a supervisor ticket for the other $100.

My internet with COMCAST XFINITY has been on the fritz for the 6 months I have had it. So two days ago spoke with them and it appeared the box was faulty. So we schedule today at noon for the box to be replaced. The guy arrives at 12:30 and the horror begins, He keeps telling me the line is bad. It ends up he destroys all of my working internet and TVs. 8 hours later another contractor comes out and fixes everything back to where it is suppose to be. I have had it with Comcast!!!

We’ve not had Internet service for a month now. Countless hours on the phone. No one at Comcast can figure it out. And they don’t want to send a technician. Why did I ever switch to save a few dollars?!

A loyal Comcast customer for over 25 years. Never again! Comcast repeatedly billed us for a rental modem which we had purchased on our own. They reduced channels and internet speed then raised our rates. The "last straw" was dealing with incompetent executive customer service agents for several months who mishandled the billing on our account so that we ended up paying late fees. Cancelled all our Xfinity services today, yet not one person in customer service on the phone or at the retail store asked why, apologized, or said they were sorry to lose our business. Clearly, this company cares absolutely nothing for how they treat loyal customers.

I have had cable service for more than 25 years. I had DSL for my internet, until Comcast brought out cable internet in our area. It worked fine for several years, then, they introduced the X1 TV system, once that was installed, my internet went to hell. I have replaced modems and cable boxes, had techs to the house, all of which stay for about 1/2 an hour, see everything is working and hit the road. Then within 12 hours, the same problems start. I love how they have YOU LOCK INTO a contract, but where the hell is their end of the bargain! Told them tonight I am done. I am not paying another red cent! Tired of being put in the back burner, maybe when they do not get payment, they will pay attention!

Fastest speeds, consistently. Very few dropouts or shutdowns in the last couple of years. Quite responsive when you call with the problem, but they could be more efficient and have fewer layers of customer service to answer a question.

I was with a satellite that service for the past several years and lost picture and sound whenever it clouded up. We could not get updates on the TV during Hurricane Harvey even though we had electricity as the water was rising. Since I have been with Xfinity it has not happened, even during thunderstorms and heavy rain.

My husband owned a business. When he died I tried to transfer the business number out of a business account and into my residential account. After speaking to at least 25 different people, several hours on the phone. No one knew what to do and I was advised that I had to close the business account and take a chance on having the number ported to my residential. That's just plain stupid! No other provider requires one to cancel their number in order to port to a new provider. I'm not paying over $100 per month in order to do nothing but forward a phone number to another.

I have struggled with Xfinity and the X1 platform from the day we tried to get it installed 2 years ago. It took them 3 trips out here to get it working right and that took 3 months. We had packet loss off and on for the first year. Now we have had the internet cut out every night but one this week. They have sent two techs out. The first uninstalled an amplifier and the second reinstalled it. The amp was put in back in October because we had issues with one of the TV's locking up. The Internet is down until 1 or 2 pm. Then it will work until about 10 or 11 pm and cut out again. The problem is the internet. X1 relies on it. The cable TV signal will lock on one channel and not let you change it but it will work. Now the only common thing is that it happens at night and it is working fine when the Tech gets here. Oh and it has been in the low teens here in Nashville the last few nights. I give up I'm getting robbed and no one cares.

Apparently there is a data limit. It is in the fine print. Now I'm stuck in a contract with these people. Called customer service and they snickered and said I should read the fine print. I will wait till my year is up and then switch to a better company.

We have been a Comcast customer for over 10 years. In those ten years, we were repeatedly lied to that we had to have cable in order to get internet access. However, our internet was mostly stable. Recently, my husband put his foot down and demanded we get rid of cable (note: we have not had a TV in over ten years, either). They did so, and dropped our speeds, which dropped our costs about a paltry $10. Over time, (6 months), our costs have slowly risen again, and now our internet stability is shot. Frequently, we are forced to call and request help to deal with the problem.

Customer help with problems over the phone is not very good. They were not able to answer questions that were eventually answered by my sons. This happened on 3 separate occasions. On one call, I was put on hold for about 20 minutes and then disconnected.

Just wanted to thank you people for screwing me over. I'm not even an Xfinity customer and you screwed me. Your installer was messing around with my neighbors cable and got him all set up but due to the complete incompetence of your employee, my cable is now gone. No cable, no internet, no phone. I work from home so this will cost me a lot of money. My neighbor called your company to get the installer back out to do the job the right way which would include not taking my service down that I pay for and they basically said that as long as HE had service and the fact that MY service no longer works is MY problem and that I'd have to call MY provider (which is NOT you for reasons JUST like this).

Comcast is the only ISP in my community, so when I say I would drop their service in a heartbeat if given a choice, you understand fully what I mean. My service has been down for nearly two weeks now, and I even know why this is the case. I called to report the problem and was immediately told it was a problem with my modem, and that I needed to get it replaced. I did so to give them no possible way to use that excuse on me again. At the facility, the representative tried to upsell me instead of listen to what I had to report. When my problem persisted, as I knew it would, I called back and was told, yet again, the problem was on my end because they weren't getting a signal from my router.

I have had to call on numerous times because of internet issues, half of the time I end up fixing the issue myself. I spent an hour today talking to 5 technicians, 1 supervisor, and right I am waiting to speak to a second supervisor because the first supervisor was from the wrong department. And she won't speak to me, I have to talk to her through a technician.

Xfinity internet goes out every few weeks, and when it does, it takes their “highly trained technicians” hours to fix it. This isn’t due to storms, it just goes out for no reason. Horrible service, there are other internet providers in the area and I suggest going with them.

If you can get around using Comcast/Xfinity it would definitely be in your best interest! Having used home and business services for cable and internet, my experience has been reasonably AWFUL to say the least. Scenario 1) The internet or cable goes out and you troubleshoot the symptoms as they instruct you to with no help so they say that they will assign a technician to you and there will be a phone call to set up an appointment for your service. That phone call never happens and you are left with no service, still.

We moved into a new facility Nov of 2016, had completely new network cabling installed, and signed up with Comcast Business Internet Service as our internet provider, almost immediately we begin to experience poor quality, slow speeds, internet connection going down completely etc. Contacted Comcast repeatedly and was treated to operators from India who instructed us to restart our modem, restart our computers and all the usual basic things that they are trained to say, all of this while we are trying to conduct business, during business hours. (Very disruptive.)

Not any problem with the service but after my two year contract was up the price jumped from $50 to $90. New customers can get the $49.99 deal for 12 months but older customers either pay an 80% price increase or find another service. When I called to complain they immediately offered to drop the price to $70 which is still an increase of 20 bucks, a 40% increase. They did offer to slow down their service from 75mbps to whatever is slower which would reduce my monthly bill even more but new customers can get 75mbps for $49.99. My other choices are Hughes or Frontier FiOS which is probably no choice at all.

I have been a loyal customer of Comcast Xfinity internet for quite a long time now. On 12/13/2017 my internet was not working so I called Xfinity to report the problem. I was on the phone with the customer service representative for almost 40 minutes, she first tried to help me fix the issue, and later told me that it was an outage in my area, and the internet will be restarted by 12:30 pm date day. I waited a few hours after 12:30 pm and still my internet was not fixed so I called and spoke to another customer service representative and this time I was told the problem is my internet only and that it was not an outage. I was told that it will take 2 days for a technician to come and fix my internet, since I am working from home I did not think this was fair. I could not miss 2 days of work.

Speed is important but you get what you pay for! They don't have the best technicians in the world even with very expensive meters, the techs cannot tell when a 3dB loss is too much. You have to stay on top of your contract period in order to take advantage of the latest offers. Be wary of any contractors that want to offer something on behalf of Comcast, Comcast won't honor what is put on paper.

We have been very pleased with our cable and internet service. We haven't had any outages since starting our service 4 months ago. The only thing I didn't care for was the installation. They mailed us the equipment to set it up ourselves, but it arrived before we even moved, so we had to get it straightened out... but customer service handled everything VERY well.

I hate doing business with this company-which I’ve only had the displeasure of working with for 2 months so far. But... There is no other choice for internet in my community so I’m stuck with them. It’s infuriating! They sent me a promotion in the mail which says I get up to 5 free lines with unlimited nationwide talk and text INCLUDED with my service. It very clearly says this. When I called they started going over data plans with me. When I said the promotion says it’s included she said the "line fees" are free... It’s just like doing business with the shady guy on the corner... You better watch your back and have 0 trust. They will play the shell game and scam you as soon as they can. I would ditch this company immediately if I had a choice.

Comcast is the worst ISP in the USA. Billing is consistently wrong and takes months if not years to correct. Service reps are unhelpful and snarky. Comcast had no record of equipment shipped but not ordered, but billed for anyway. Service can be sporadic in our neighborhood, with no explanation or fix by Comcast. Would not recommend Comcast under any circumstance. Do not sign up with Comcast.

I thought that perhaps Comcast would become more technologically competent over the years. In the past they have wasted so much of my time trying to resolve problems that should never have been problems to begin with - such as keeping separate accounts in different states separate, so that I could access the various accounts online, keep payments separate, etc. Well, here I am - at over 1 hour waiting on the phone for the 3rd tech support - to sort out another ridiculous problem - this time information from an old account, cancelled 6 months ago interfering with recovery options settings for a new account in a different state. It would be so much better if Amazon handled all their tech!

This company is terrible. They keyed in my social security number wrong (they admitted the mistake) and now tell me I must go across town to their store to get it changed! My remote went out (the third one) and I have to go across town again to get a new one. My sister was on the account with me. When she passed away, I was told, again that I would have to go across town to their store and bring a death certificate with me. I don't drive now, so the cab fare is really high. I don't see why a remote cannot be mailed out and why they can't correct their typo of my social security number over the phone. They also bundle services. If you want a less expensive TV package, they charge every part of the Internet service, so you still pay the higher price. They really need competition. Their service is atrocious.

I have incurred a lot of difficulties with this provider, poor installation that has not been corrected after numerous service visits. Lost a large number channels for several weeks that was not corrected after numerous calls to customer service.

Everything looks pretty good when you sign up. BUT, when you want to cancel or change (downgrade) your plan, the headache begins. First, I tried to call customer service to downgrade my service, I was transferred three times to reach the right person, even I made the correct choice and specifically told the agent that I wanted to downgrade. Then I was told that if I remove TV and downgrade internet, my bill will be $30 more, how ridiculous?! Then when I tried to do it myself online, more problems. The "manage plan" is linked to "contact us" directly and I don't have the option to manage plan online. Online chatting only got reply with non-sense and irrelevant.

Over the last 2 years we continue to have the worst service with this company, and they are the only one that serves our area - so we are stuck. They have: 1.) Set us up with the wrong packages (took 3 times to fix). (All Spanish channels. We don't speak Spanish.) 2.) Payment issues with not processing in the early year. 3.) Upgrading service but they never show up and when you call them there is no notes regarding this & they never did it - the only way we could prove something was done was by a payment processed to my son's credit card (we had to produce the receipt too). 4.) They double processed 2 payments but then wouldn't refund 1 of them. We had to call bank to stop payment on them. Now we can't make any debit/credit card payments for 6 months.

I leased modem for 15 years. For the last several years they would email and send snail mail recommending an upgraded modem for better speed, etc. My COMCAST leased modem worked fine. A Comcast service employee even told me I don't really have to replace it. Out of nowhere, I receive a letter stating in bold print - "WE ARE SENDING YOU A NEW MODEM." Stated my present modem would not work as of 1/16/18. They gave me no choice. It was at my door within several days. I called them. Told them I was a disabled, over 70 yr old senior citizen and it was impossible mentally or physically to replace their outdated modem for them.

Comcast is including very good records when having access upon the Internet & Television methods. But their Monthly charges could also be outrageous within today's methods. Because even when they changed their plans for new customers while partially being cheaper costs, they unfortunately & truly don't care for telling their old customers in how much higher they were spending for them!!!

For a company that has made it so that our neighborhood can only use Comcast to begin with, I am shocked at how difficult it has been to set up service and keep service on. After moving here in September (it is now December), we have had to reconnect service three times. Not only have we had to do that but there has been no record of prior services to my address whenever I try to correct the dropped service. Finally they decided a technician had to come out here to reactivate the wires outside and then they tried to charge us for installation fees that did not apply to the services provided by the technician.

I told Comcast that we could not find a cable outlet in our house and that we would need a technician to come install one or help us find one. The Comcast technician came, stood in my doorway, asked me what the problem was (should he not already know?). I told him we could not find an outlet to install our router to. He did not leave the doorway, did not offer to look, he simply spouted out something about needing a letter on letterhead for permission to install. He then said he had to look up something. He then went to his truck and drove away without saying goodbye. I WAITED TWO HOURS ON A SATURDAY FOR THIS GUY. The next guy can't come until Tuesday which I will have to come home early from work for. LIKE WHAT. NO. THIS IS UNACCEPTABLE. I cannot wait for Google Fiber to come to my neighborhood so I can switch over as soon as possible.

Because internet speed is generally very slow, and more so in the evenings, weekends, and on holidays. We installed a wi-fi extender, which helps somewhat.

Overall, Cox Internet is a good provider for the price they charge. However, I have high-speed which is sometimes not so high speed. They say I have the highest speed they provide, but I have my doubts and will probably check with other companies.

Xfinity Comcast was a problem at first. After installation, our internet didn't work as advertised. Our phone had issues. It took several weeks, then one supervisor called and straightened everything out. Since that time I've had good service. My issue now is the bill. After the promotional period, the bill jumps up much higher. I called to negotiate. It's still high. I hope to be able to afford service.

Stay away from Comcast. I've had it for years--can't switch because I owe the others--and every time I move or change something, I end up getting overcharged. They say they'll fix things and NEVER really do. I think they are just gouging people for money to see if they can get you pay it. If not, guess what--it goes on your credit report and good luck trying to remove it!!! They were charging me for security services that the cable guy never even installed, then told me I owed for the equipment--even AFTER I wrote corporate office.

Overall I am very satisfied with Xfinity. Have had some problems over and over again, but they responded and even sent supervisor to my home to explain problem and resolution.

After about 3 months of bad service, I finally got a "top notch" repairman who, through a long trial and error period, finally found some wires with a strong signal. Since then I have had no problems. The wiring was a mess, and something the company should address, and not just blow it off till the consumer threatens to cancel. They are also overpriced and constantly trying to get me to sign up for DirecTV. You would think that after 3 years of saying no and throwing out their constant mail offers they would get the message, I guess not!

They are hard to speak with. They will double charge you and the signal stinks. They will not tell you you're paying the price that they offer to everyone to get double what you get.

They need to come in line with Verizon Fios when it comes to the bill. It's very expensive and lately there have been a lot of glitches in the service.

Price keeps going up and service, including quality, keep going down. If there were any choice we would dump Comcrap in a heartbeat. But there is no choice here in the mountains of California. DSL is even more unreliable and is not available at my home.

Customer service is pretty lousy, reps do not have the knowledge to help you troubleshoot your problems. They seem to just read from scripted responses. When a tech is dispatched to your house, they just do a little tweak here and there then tell you that your cables are old. It's so frustrating. All my equipment is less than 2 years old!

This company is the most expensive internet provider. We had to have five teams, yes teams, attempt to get our internet service and cable service up and running. We constantly have problems with streaming movies even though we have the highest internet service.

Internet service is very reliable. Speed is adequate. Customer service leaves something to be desired. It takes too long to reach a human, after navigating many menu options. The best way to minimize this problem is to respond to prompts with "representative."

I have been with Comcast since I've moved to Florida since they are the only service provider for Internet service in my area. This is the third month that I'm being told by them that I went over my 1 terabyte. I called them and told them that I was not using that much only having one computer and two tv that are not streaming all day long. I have disconnected everything from the internet so not to go over, which I already know I wasn't because one terabyte is an extreme amount of data.

I work as a remote employee and experience frequent connection loss while working. It happens just often enough to be able to call the service unreliable. It also happens too frequently while watching online content on television such as Netflix. Imagine being in the final ten minutes of the last episode of a binge watch series and then losing service every minute for several minutes at a time for the rest of the episode. Of course, while there is no proration for service lost, timely payment is expected. As customers, we deserve better. We pay you, but you give us shoddy service. Also, their customer service is useless and they make it too difficult to talk to a human where service outages are concerned. I don’t want to read some basic, borderline idiotic article about what could be causing an outage. I want it fixed because I know it’s the crappy service.

How is it that Comcast can get away with charging for services that are promised and not delivered? They have us all over a barrel! There SHOULD be a class-action lawsuit against them. It has really gotten out of hand. We pay top-dollar for internet speed and get far from what the bottom range should be. We have requested the outdoor cable wire to be replaced with an RG 11 wire, as it is what should be installed, considering the length from the electric pole in our backyard to the juncture at our house. Instead we have this guy come and install just a regular satellite tv wire, essentially the one that was there beforehand. What was really irksome, was that he was the second person who was supposed to come out and repair it, but he didn't. He dropped the ball.

Ok FB friends I need to vent. I've had Comcast/Xfinity service since 1973. There have been issues over the years that I've called to complain about that were eventually worked out but the past few years their service has deteriorated. They've shown me on several occasions that my loyalty as a customer doesn't mean a thing. The sad thing about it is I was willing to accept POOR SERVICE even though I threatened to take my business elsewhere.

IMO the price of this service is overpriced for the service provided, the length of the contract is too long, and the customer service is less than honorable in their 'customer support'. Apparently the lack of actual support is due to corporate policies according to the people I have spoken with at the company over the phone.

The service was poor from the beginning. I called the original tech after he left, saying the internet wasn't working. He said he would be right back but never showed up. I finally called to complain but they told me I'd have to pay for a tech. The issue was that they cram everyone on the same internet WiFi channel. I told them that I wanted the channel changed, but they couldn't do that remotely, only a tech can, which I have to pay for. Two months and I pay for crappy service after I figure out the fix and pay for a tech. I would give zero stars if I could.

I would give 0 stars if it was possible. I had XFINITY for 3 years and have unfortunately had to move 3 times as well. The number of bad experiences I've had with them is alarming. First they don't notify you when your package expires so make sure you're paying attention or you'll be paying way more than you were used to. When you try and change packages it always ends up more expensive even when you "downgrade" service. Their customer service is terrible - be prepared to wait forever to talk to someone over the phone. You can use their online chat and it's sometimes faster. When you finally get someone their English won't be good, they won't understand what you're saying, and they'll have to transfer you 5 times. I signed up for a new package the last time I moved and found out after they installed it it was a completely different package that they actually set up.

So I was given a new modem on Nov 10, 2017 the week before I requested my services to be cut off. Note accompanying the modem said I would lose internet access on 12/13/17. I didn't really mind it since I would have gotten my internet access cut off by the 18th of November. When we came back today Nov 11, 2017, internet was not working at all. So, I set up the new modem then called for activation around 6 pm. Waited for at least thirty mins while Agent 1 figures out how to fix my problem. Then finally she said she spoke to a fellow customer representative that they need to create a new account first. She then would call me But she never did. After an hour, I called back. According to agent 2, agent 1 never put the details of my concern nor my call back number as I specifically mentioned my call back number to her.

They charged me 15 months a modem, I didn't have and when I call for a refund the answer was they only refund only 3 months for "policy." Plus my internet service doesn't working very well, leave all the time and they charge me $60 for technician. I'm so disappointed but I guess this happens when They are the only company around. My recommendation checks other companies before. If use this one check all the time the bill.

I have been with Comcast for more than a year and I felt they are having worst customer service I have ever encountered in USA. You have to wait in line long. Every customer support needs your problem from scratch. No note is kept as per experience. Most of them are not ready to solve your issue rather making a note that they are doing their job to attend the call: Examples: A. When I canceled my account got a call from retention team and they said, "Your old account is still active," on my previous address. She can't help me with any better retention policy. She can't help on that. I need to call customer support to get the other account canceled and then she will help.

Constantly losing WiFi. When I call... many times, I talk to people who I can barely understand and who really don't have any answers for me. I was told it was my router, so I went out and spent $250 On a new router and still the same problem. Then I was told it was my coaxial cable and would need to send someone out in 4 days. Still waiting. Ugh!!

These guys dug into me for every penny they could, charging me almost $100 to disconnect and then an additional $6 to take my payment over the phone. The internet was slow. Never again.

This company doesn't care about customers, their prices increase without notice, offers to get your business then they Rob you blindly. Government gives a ten dollar internet but they request you haven't been their customer for 3 month, if your job situation change how will you be 3 months without internet just because they say so? Where is the sense on that? If your community provides basic cable the company still charges you the full price as you have internet + basic cable charging twice for the service.

As a company owner I found out that an employee set up a new Comcast account opposed to a move/transfer account for our company. She had no authorization to sign a contract and did. When our IT company came to move our server he called and informed me I had two accounts instead of the one we have had for over two years... I spoke with customer service and she forwarded me to retention. I explained the mess up to the horrible guy on the other line and after 2 hours he told me I HAD to have two accounts? I explained it is a small company and I do not need service in both places (we only moved our office 10 feet and still have the same address).

I'm always having trouble with the internet here. Super low download speeds. When I go to certain channels, it tells me I can add the channel online, but when I go online, you don't see anything. I called in to see how I can do this and they told me I wasn't eligible for those channels - MSNBC, Bravo, History Channel, AMC - basic channels everyone watches. Will switch at earliest opportunity.

I have been a Comcast customer for about 15 years and initially even when this company started, the services were okay. However, I moved from NJ to Philadelphia and my rental complex mandated Comcast as the only internet and cable company. I realized the services is very bad but couldn't change. I am very frustrated with Comcast services to a boiling point. My internet logs off on me multiple times daily. I was given additional 5 gig (or so) WiFi with no apparent improvement. I am tired of calling Comcast every time and just want an opportunity to change to another company. Philadelphia should look into removing the autonomy Comcast enjoys and create competition by bringing other companies. Comcast is getting worse by the day and I will not recommend it to any new person in Philly.

I recommend all should formally submit an FCC complaint. Date of letter August 28, 2017 from Comcast (aka Xfinity) stated, "You will be charged an equipment fee of 11.00 a month". I called 1-800-Xfinity when I received the letter on September 6th and spoke to Shane, ticket # **. I was informed Comcast sent the letter in error and to ignore and pay my 39.99 payment as usual and I will see a credit on my next statement. He also informed me he will transfer me to the IT dept. to update my modem because I purchased my equipment. He attempted to transfer me to the IT dept once we were done and my call kept coming back to Shane and when it happened the second time, I informed Shane I am waiting to update my equipment with IT as you directed me. He then changed his direction and said I don't need to speak with them and everything has been resolved.

I had a payment arrangement set up for 10/27 and I spoke to an agent named "Akhileshk" to cancel it a whole day before on 10/26. The agent I spoke with told the arrangement was canceled and I would not be charged. Well what do you know, next morning I woke up and the entire money was withdrawn!!! I contacted Comcast customer service via chat and requested a refund for the full amount and next thing they tell me is "contact your bank to cancel transaction" as Comcast cannot refund the amount.

I am 61 years old and due to budget restrictions canceled my cable and kept just internet services with Comcast. The cost was 39.99 per month and I have my own modem. The service rep. tried to pressure me into renting it but I stood firm and he left without connecting me to a secure site. I then found someone to assist with that. This month I was informed that my "promotion" was ending and it would cost me 89.99 for the same internet service. No one can convince me that it cost Comcast an additional 49.99 more to provide me with the same internet I am using now. Representative had no answer except that it was the end of my promotion.

Wifi connection is not 75mb and drops every 2 min! I have videotaped the lousy service they provide since the first day. I want to get out of contract without penalties, they don't deliver what they promised.

I have had TV with Comcast since 1996. All of a sudden this year, I add internet, my account gets deactivated without any notice. I call 3 times to resolve, no one speaks good English, as not in the US. Get told my first call in April concerning seasonal or vacation service was never entered. I'm told my account had been deactivated, for no apparent reason. My auto payments stop and I owe over $300. I pay with credit card but then fight to get service started again. Finally resolved 5 months later, but realize Comcast has wrong billing address. Call back 3 more times and do online chat to no avail. You're the only game in town so this is how you get away with it.

I am paying for 400 mbps internet speed and have yet to break 30 mbps on all of my speed test from the Xfinity website. I have made multiple calls and requested for technicians to come out. The first 2 techs were unable to fix the problems. The most recent tech was scheduled today from 10 am - Noon. I was not by my phone and live on the 3rd floor of a condo. I hear my phone ring, answer the call that the tech is here. I go down 3 flights of stairs to open the door and the tech is driving away. I try to run out and catch him but they are gone.

The fact that Comcast lacks a complaint department should tell you all you need to know. This is an example of a company that should have been prosecuted to the full extent of the law years ago. Not only was the service terrible, not only did they engage in an "area update" that eliminated all service on my second day, not only did they fail to provide an adequate means of online payments, but when I asked to terminate the account, their representative, a "Virtual Agent" named Howard who works from home presumably because of his splendid people skills, clearly lied to me and told me cancellation would be easy, and had in fact occurred when I paid my unpaid balance.