Suddenlink

Suddenlink came to our new neighbor to run lines in November 2017. They dug 2 Huge holes in our yard. They did not fix our yard back and a hole is beside our drive and you can see all the pipes. It continues to grow and I have call them numerous times about this. Each time they take my information but state since I’m not a customer they will have to email the proper department but someone will call me. It is now April and still nothing with my last call last week. New neighbors have a small boy and if he or anyone steps in the hole Suddenlink will be responsible. I have told them this and yet no one cares to call me back. No one in the neighborhood will use them now due to same issues.

My experience is much like the others I’ve read. I move the residence. I didn’t use their service for the last month and three weeks that I was charged for so I asked him to turn off my service way before the billing cycle but they didn’t actually turn it off until the day after the billing cycle just to charge me for an extra month. Even after I explain to them that it wasn’t because I was switching it was because I was moving and there was already service provided where I was moving so it was not possible for me to use them where I was going yet they still did this to me.

I have been a Suddenlink customer for years because this is the only high speed option in our area. The internet drops nearly every day- sometimes for a minute, other times for almost an hour. I work and go to school full-time so this has been a major problem. They said I would need to pay them to have a tech come look at my new modem. Other family and neighbors told me they were having the same problems. I am also getting charged overuse fees for going over my data limits (teenagers) so I switched to their unlimited plan for $10 more a month. It was supposed to include a free year of Netflix. I still have not received my Netflix voucher and though I did not think it was possible, the internet service has been dropping even more everyday! If you have a choice- DO NOT choose Suddenlink! Really- you should probably make sure you are not getting a service owned by Altice the company that recently bought Suddenlink.

They on multiple occasions admit that they have prices for different customers, different regions and for different racial groups. For instance I pay one price by parents who is on Social Security and live two houses down. It's a higher price for the same service from them without any remorse from their company and when asked about this they say there is nothing they can do to give them a price break because they signed up for service two days after idea and must then pay a higher price for the same service that they are now offering at a lower price to everyone else around us. This type of behavior must be investigated by local law-enforcement agencies.

I am a long-standing client of Suddenlink and always pay my bills shortly after I receive them. This past month while on a 16 day trip to New Zealand (3/5 - 3/21) my bill came in the mail with a due date of 3/20. I paid the bill the night of my return which they received on 3/22. Just got my new bill with a $10 late payment charge. I politely called and explained that I was unable to pay until I returned and requested as a customer service to reverse the charge. After talking with a person in charge they told me that no one in that office has the authority to do that. (Really?) I could not find anywhere on their website to relay this so here I am looking for answers.

Took off a half day of work for an install between 2pm and 4pm. They never showed up, never called, when I called it was a call center in Houston that could not tell me even if they were coming at all or not... Terrible service on day 1! Unbelievable this is my only option for internet.

When I called inquiring about my bill for the third time, I was told three totally different thing about my account. When I asked to speak to a supervisor I was on hold for about 15 mins or so. The supervisor gets on the phone and gets smart mouth with me and before I would say something I would regret I hung up on her. I will definitely be cancelling all of my services tomorrow morning. Switching to CenturyLink.

So... Called to change business account to residential. We're told our phone would be down for two days. Then we were told our phone would be down for three weeks. We were told we could port our old number, then we were told we had to have a new number. We were told we could keep our current modems, then we were told we would have to swap the phone modem for a residential type. OK, all that said (by different people on different calls mind you), they scheduled a tech to come to my house yesterday (3-29-18) to swap out the modem. We would not have phone until then.

First of all, we called this company to inquire about their internet, but did not set up an appointment so we were surprised when a technician showed up saying he had an appointment to install our internet and we had to pay $100 before installation. We had been told that the monthly internet would be around $75 but our bill came at the end of the month for $125. When we called to find out why, it turned out that they had installed a phone line which did not know about or want and they would not remove it and stop charging us for it. We decided to cancel the service and returned the modem, but the next month another bill came, so we called and confirmed that we had canceled and just didn't pay it. On top of it all, the internet was decently slow.

Suddenlink is the WORST internet provider ever! They NEVER repair the problem, just give lip service. If you have ANY other choice, choose someone other than Suddenlink. They have MANY interruptions and are NO help at all in correcting the situation. I guess they are short of money...

I have called and spoke with different agents over and over again. I have asked to speak with supervisors and gotten the same response... THEY WON'T FIX THE PROBLEM! I called a couple years ago to change my due date, because they kept rolling it back until it was before I got my check and they started charging me a late fee. They are aware I'm a disabled and am on a fixed income. I finally got the due date set AGAIN for after I get my check. They added a partial month's fee on my next bill. This new due date only lasted for 9 months then they suddenly rolled back my due date again. I called them over and over for months and they would not fix it. Finally, I told them I wasn't paying the late fee anymore. They could bill me all they wanted, but I wasn't paying! On top of all that, my wifi is so slow I want to pull my hair out. I pay for 30mgs of high-speed Internet.

When I signed up for service, there was an offer for a $200 Gift Card with a select level of service. I was not originally going to sign up for the higher service level to receive the gift card but instead a lower level of service that was more affordable. When speaking to an agent on the phone, she told me that if I were to sign up for the higher level of service and keep it for 3 months, I would qualify for the gift card and then I could drop my service to a lower level at any time.

At the end of January 2018 my wife and I being seniors with our only source of income being social security needed to reduce our bills so we went to the Suddenlink location in Huntsville Texas. We spoke to a young man and explained that we needed to cancel our service with Suddenlink. He offered to help and did the following: asked if we could pay $35 today and said our February bill would be $39.82 after taxes. To do this we would have to reduce our internet speed from 200mb to 100mb and everything else would remain the same. We agreed to do that.

Are there any supervisors or managers that work for this company. When trying to speak with supervisor very rude customer service. You can never get a straight answer and sideways given the runaround.

Please feel free to contact me! WORST INTERNET COMPANY EVER!! Get ready for a story ya'll... I cancelled my internet for SUNDAY... came home today to work on some reports and watch Hulu instead of staging at work all night. My internet had been shut off. I call several automated numbers including 1800-972-5757, 1877-694-9474, 1877-794-2724, and 1844-790-7475... I decide to try the online chat system. It puts me through go 'Christian'. I tell him what happened and explain it NEEDS to be turned back on so I can send my reports.

For some time I have had a problem reaching human tech support... Not every problem can be solved by an automated reset of a modem so with a WiFi problem yesterday, I went thru the song and dance of canned answers and after about 15 minutes finally got to converse with a tech who, to his credit, did solve my problem and when he asked if I had any other questions, when replying in the affirmative, he told me he was having computer problems himself and would call me back. 24 hours later, I am still awaiting that callback. Like so many others on this site, if there was an alternative, I would cancel Suddenlink in a heartbeat. What exactly am I paying for?

I paid my final bill and canceled service in January 2018. After being told I would not receive another bill I was emailed two. One in February for my monthly service and one today (3-2-18) for the modem. I was given the option of renting the modem for $10 a month or purchasing for a one time fee of $50 back in May 2016 so I bought it. It’s mine. I own it. After calling customer service the issue was resolved. Suddenlink is the WORST company I have ever done business with and I do not recommend them to anyone. I’m sorry if Suddenlink is the only option you have for internet services. I believe they are a money hungry company that tries to cheat their customers.

It took several calls before someone would answer specific questions about pricing. I have had services since 2013 and customer service is more often terrible than not. You must disconnect services and turn in devices before the end of a billing cycle. All my equipment has been returned but I will owe a month of services I cannot use because... Today is 3 days into the new month. I was not told this prior. I was notified once equipment had been turned in that I would be charged another month anyway. They refuse to prorate services. I was quoted a new payment yesterday by CSR but today she said it would not be that amount.

We turn all equipment in and had told them to turn off cable because the electric and our campsite was closing for winter. They are trying to get money. For a month we had no power or equipment on site to use their lousy service because they say they do not prorate service and because we turned the equipment in on the 1st. We will not pay this bill. My husband and I are both retired and he is disabled and we are caring for a 38yr old handicapped son. We do not need the harassment of Suddenlink's collection company trying to get paid for a service we did not receive. We would like to find out if they are getting others to pay for a extra month or two after the service is cut off or maybe others are not looking at their final payments and pay for something they should not.

This is absolutely the worst service provider I've ever experienced. As a business owner it is unimaginable to me how this company remains in business. In one week alone, I've experienced more "downtime" utilizing this company and the service it cannot provide. I've had technicians in my home with standard "canned" answers, spoken with representatives who cannot read account notes, and spend more time 'resetting' a modem that cannot produce more than 25 bps in one hour.

I had to put one star because it didn't give me the option for none!!! I recently moved to a new home and I had called customer service to have my service transferred. I asked the customer service agent how much it would cost me to transfer service and she stated that it would not cost me anything to transfer only if I needed extra outlets and she informed that it would be $25 per outlet so I agreed. When the technician came out (independent contractor who can charge what he wants apparently) told me that it would be $25 per outlet but I would get one free so I agreed to add two.

I had signed up for internet service plan. It was 67 every month but they had kept sending a message saying we were about to go over. So then I moved it to higher plan of 76 per month. For the last 6 months or so I have been charged 98 dollars not the 76 dollars, then when I do call to make a payment it always says that I am being charged for acct printing pass due for a extra 10 dollars. Well I called to make my payment yesterday and paid the higher amount once again, then said that my account for next bill is 101 and some change.

Suddenlink cut off our business phones because SUPPOSEDLY we had not paid. It has been on autopay for many years and payment was charged to my Visa by them yesterday - the day it was due. Visa confirmed they got payment yesterday, but today our phones didn't work. Took me over an hour to get phones turned on after they admitted fault. DONE WITH SUDDENLINK! Looking for alternatives for phones, internet and cable.

There is nothing good or positive that can be said from me about my experiences with Suddenlink. They consistently lie when it comes to the prices. They promise you one rate for a year then the very next bill you get is more. Called customer service in November and was locked into a price of $99 for a year. Well I got my December bill and it was 4 bucks more than it was supposed to be. Called customer service and explained about my rate I was promised and she was very rude to me and just said everyone's bills went up and nothing could be done. I asked what the increase was for in which her response was "um, I'm not sure but everyone got it and not just you". Well I just leave it at that and then get my bill for January and it was 5 bucks more. Called customer service and again got a very rude person who gave me the same line of bull crap.

In the past several months, Channel 47 on the FOUR digital-to-analog boxes in our house have simultaneously stopped working for that channel ONLY; all the other channels work fine. The new Altice tech support goes thru a script to fix the problem for no avail and then insists on sending out a technician to fix the problem which they think is in all the four boxes. After the first trouble call, the issue was fixed within a day, long before the techie showed up. Problem occurred again. Same routine, boot the box, scan for channels and the problem still exists. Tech support insists on scheduling another techie for 2 weeks later. The problem gets resolved within a few days before the techie arrives and they don't cancel the service call. The good news is the problem was fixed.

We had service with them over 10 years ago. Our daughter moved back in with us and we did not have service. She called Suddenlink and got service in her name. When she moved out, apparently the service was not disconnected although she called (while here!!) and told them quite clearly to shut off the service. Suddenlink to this day says there is a bill of over $200 in her name for our address and unless we pay that bill, we can't get service with them. We were told it's their policy. So, pay or wait a couple more years to have them drop it off of their books as uncollectible. Service when we did have it in our name was horrible. Any time it rained, we had no TV or internet.

I have been a subscriber to Suddenlink for a number of years. During this time I have had a series of price increases despite the fact that the service has continued to decline. Today I am paying for 50 Mbps and when I check the speed, it is typically 30 Mbps and sometimes as low as 5 Mbps. When I call Suddenlink to report the issue the tech service is so poor and un-informed. Suddenlink often suggests sending a technician to my home to investigate, so far they never find a problem. I believe that Suddenlink is fraudulently charging me for a service they choose not to provide. I have filed a complaint with the FCC but this is also a waste of time. Next step is to write to the Head of the FCC and CEO of Suddenlink. If there would be an alternative to Suddenlink, I would jump.

Had an appointment to upgrade our net and go back to cable. A technician called on day of appointment, it was really bad road conditions so I agreed to reschedule for next day. Waited on him next day and no call or show. I called customer service and they made me wait another week before sending another tech out. That tech shows up for a disconnect, told him we were upgrading. He wouldn't hook us up because he was too lazy to look for the ground rod directly under the porch. Had a electrician come and get thing up to participate for him. Rescheduled for today, the POS tech calls my phone while I was out of service, left a message saying he was ahead of schedule but didn't leave a number to contact him, he never showed up. Also the Internet is a joke, you only get 1/4 the speed you pay for.

My internet speed is sub par-paying for internet 400-I get speeds ranging from 174mbps to 220mbps. Called support. Support person hinted at the modem. Scheduled a service call on my day off. Contractor showed up, checked signal from modem. Contractor said it was the modem, but didn't have one on his truck. Called in and scheduled me for a modem swap next day in the all day time frame. Next day came-no tech. Called at 5:30 PM to find out where tech is. CSR told me no service call was scheduled, though notes referring to next day service call to be input. Booked a call for my next day off. Suddenlink tech shows up, looks over the modem, says my modem is a DOCSIS 2.0, and I would need to go down to the Suddenlink office to get a new modem, as they are not allowed to carry modems on their trucks anymore (plus his rant about the new owners, Altis).

They have terrible customer service!!! High prices and crap service. I was charged $622 for not returning equipment when I moved. The service guy who came to do the install at my new house refused to take the equipment with him. He said it was outdated. I called them to pick up the equipment and to removed to charge from my bill. They told me I had to drop it off at a Suddenlink store. The closest store to me is in WV. I live in northeast Ohio. It’s a 4 hr drive. I told her gag wasn’t doable so she told me that my only options were to pay for a service call to have the same guy come back out and pick up the equipment after he refused to take it in the first place or I have to pay to have it shipped to them.