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Suddenlink

Suddenlink
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Overall Satisfaction Rating 1.09/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    7
  • 2 stars
    17
  • 1 stars
    507
Based on 537 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. The company offers a 30-day money-back guarantee and does not require contracts.

BOTTOM LINE

Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Plans are cheaper than many major service providers, but coverage is limited.

PROS

  • Plans start at $35 a month
  • Easy-to-use central platform
  • Price for life options on some plans

CONS

  • Not available in all areas
  • Difficult to cancel

Top Suddenlink Reviews We Found

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Rated with 5 stars
Verified Reviewer

Everyone is very nice in person or on the phone. They answer questions, seem happy with their jobs, always make sure I'm taken care of before I get off the phone or leave the office. Very nice, cordial, respectful. Anytime we've had someone come to the house they're always very nice and professional

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Rated with 5 stars
Verified Reviewer

I have been with Suddenlink about a year and a half. Their technical performance has been excellent. I have appointment with their customer service representatives online, over the phone, and in person. They have been friendly, professional, and very helpful...Overall, I am very pleased with the com

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Suddenlink Reviews

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How do I know I can trust these reviews about Suddenlink?
How do I know I can trust these reviews about Suddenlink?
  • 2,386,879 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Aug. 12, 2020

I've have had this service for nearly 3 years now. It started off great, fast speeds and no connection issues. Now for the last year, My internet has started to get worst. I started with me having to reset the modem once every other month then it was every month and now it's 2 to three times a day. It goes out at random times all through out the day. It affects my work and business. I even lost service for over a day and a half and never got pro rated for the down time on my bill due to issues on the company end.

I've tried to call and talk to a supervisor and there never there supposedly. I have tried to live chat and I wait 20 minutes and no one ever chat with me. I called multiple times on hold over an hour, no answer. I did the call back thing, finally got a call after 45 minutes that was supposed to be 23 minutes. When the call back came I went straight to hold for 12 minutes then it just ended the call. I've asked for an email address they say they don't have one really!! No fax number and they don't keep records of past bills over 6 months. Months ago when I did talk to a live person he told me I'll have to go to the local store, (really) which is closed due to covid-19. As I am writing this I've been on hold for over 2 hours. This is crazy.. Terrible customer service.

Suddenlink response

Hello Richard! We are here to help and would be glad to assist you with your connection. Please message us back at BrandReviews@alticeusa.com and include your full address or account number so we could take a closer look at what might be causing your issues. Thanks! ^GJ

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Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2020

My family and I have been a Suddenlink customer for five years now. We recently moved to Lexington for a new job and obtained a new provider. While in the process of selling our home, the internet was left online for our security cameras. We utilized nine days of the monthly billing period from. However, we charged for the full (30) period. We asked for a pro-rated bill, based on our usage, and we were told that they do not prorate any bills. This is very disappointing, and in my opinion, unfair ethically.

Suddenlink response

Hi Brandon! We appreciate you leaving a review. Upon disconnecting, customers are required to finish out the remaining of the current cycle that the termination was requested in. However, if you still happen to have any further questions or concerns, feel free to message us back at BrandReviews@alticeusa.com and include your full address or account number. ^GJ

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2020

    Worst service ever.. We purchased our house late 2019 and have had nothing but problems with this internet service. Techs have been out several times and it is not on our end. So we now have had 2 additional appointments to have a technician come out and they have both been NO SHOWS.. We have to work from home and need good internet but we are paying for something we are not getting. Can't even get a technician out here. For the love of God, just get it fixed already..

    Suddenlink response

    Hello Tina! Thanks for commenting. We would be glad to take a look at your connection for you to see what might causing the intermittency. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2020

    I've wait over 30 minutes (and counting) in attempt to cancel an appointment due my having to isolate because of virus and still waiting. The service with this company has been poor by any standard. I had CenturyLink prior and would recommend to anyone thinking of getting cable service. I'm so disappointed in this company and their complete lack of respect for the customers.

    Suddenlink response

    Hello! Thank you for taking the time to share. We are here to help and would be glad to assist you with canceling an appointment. If you were still in need of assistance, please feel free to message us back at BrandReviews@alticeusa.com and include your full address or account number. ^GJ

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 9, 2020

    The technical support personnel that I spoke to, Omar 8:46am 8/9/20, did not resolve the issue and in fact blamed the problem on me since it showed correct on his end. His lack of help escalated and I was told that I could not speak to a supervisor. As I am working from home due to Covid, he only offered me a service call one week out. Frustrated with the entire unprofessional process, I called back and spoke to a different person who was more helpful scheduling an appointment sooner and helped me report the previous technical assistant, Omar.

    Suddenlink response

    Hi August! Thanks for commenting. We want to let you know that we are here to help and would be glad to further address any service problems or account questions you may still have. Feel free to message us back at BrandReviews@alticeusa.com and include your full address or account umber. ^GJ

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 7, 2020

    Suddenlink is now charging a $1 convenience fee to pay them. Making me pay for them to take my money, ridiculous. They closed the Lufkin office so you cannot pay in person so I'm done with Suddenlink.

    Suddenlink response

    Hello Brian! Thanks for taking the time to leave a review. The $1 fee is for a paper statement. If you opt for paperless statements from your online profile at www.suddenlink.net, you could view and pay your bills and save that $1 convenience fee. If you happen to have any other questions or concerns though, feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ

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    Rated with 2 stars
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 7, 2020

    I became a Suddenlink customer at the end of January 2020. I was led to believe I had unlimited data and my first two bills were exactly what they should be. Then the coronavirus pandemic began and a stay home order was issued, obviously not the fault of Suddenlink but they agreed to the pledge Keep America Connected. They kept me connected, but not without charging me overage fees like crazy. My third bill with them had $120 of overage fees! Because I had “went over” my UNLIMITED data. Because of the offices being closed, the first few months of the pandemic only offered technical support in the form of answers in the self help section of their website. I had been calling and calling to figure out why I was being charged for going over my data.

    The overage fees became more and more expensive with each bull after that third bill. I woke up today and my internet is off due to nonpayment. As much as it kills me to pay such an expensive internet bill, I am willing to pay it if I could just speak to a customer service specialist and work something out. I have put claims through to dispute the overage charges but Suddenlink would not call me back or even acknowledge the fees that appeared on my account.!8!

    Suddenlink response

    Hello Randi! Thanks for commenting. We are here to help and would be glad to review your plan with you to see what led to the overage amounts you were charged. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 5, 2020

    Don't believe those price for life claims they put out there. They manage to raise the price several times a year with "Fees" that appear from nowhere and then the actual price starts to change. They have lied to me on several occasions and they lie to my daughter when she calls about her account which was a guaranteed price for a year. It has almost doubled in 8 months! I wish we had an alternative, but since Altice bought them their support has been ruined. Before they were a good company with local support. Now they have a call center out of India, which tells you they are from Miami. (Ask them how they like the golden gate bridge. It's hilarious!) They have set up a "Competing Service" locally which is also owned by Altice to make it look like you have real options, but you don't. Stay away from them if you can.

    Suddenlink response

    Hello John! Thanks for leaving a review. We are here to help and would be glad to further address your billing concerns and any other questions you may have. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 5, 2020

    Internet has been intermittent for 3 months (cuts out), can not call C/S (automated response); chat is useless (internet cuts out) and 2 service appts. were cancelled saying we weren't home (here both times). Checked security camera video and caller I.D.... no tech ever showed. Since becoming Altice, C/S is GONE.. totally non-existent. Paying roughly $200 per month for what???? Filed complaints with FCC, Texas A.G. and BBB.

    Suddenlink response

    Hello Steve! Thanks for commenting. We are here to help and would be glad to further address the problems you are experiencing with your connection. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we could take a closer look. ^GJ

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 3, 2020

    I really don't know where to start except they are the absolutely worse ISP I've ever dealt with.

    1. Called this morning to find out why some of my tv stations that were supposed to be in my package weren't working. Rather than bore all of you with the details, the technician while troubleshooting disconnected my service. The first appointment they have available is next Saturday.. Not happy.

    2. Inability to set up voicemail... I can't tell you how many of their incompetent technicians I spoke to, but it was supposed to be fixed within 4-8 hours... (from early this morning).. still not fixed.

    3. The technician that set up my tv and internet forgot to leave me a password so I have no wifi. I call and talk to another idiot who tells me where to find it (on the bottom of the modem) no.. nothing is there...so she tells me she's going to call me back in 10 minutes. That was about 5 hours ago... You cannot get them on the phone, so I scheduled a call back for tomorrow morning.

    I believe they don't care about their customers especially when they are the only vendor. Why should they try to improve when they have us over a barrel. I'm going to cancel my television service shortly and once I do some research, probably leave their internet as well. If you have a choice of providers, run run as fast as you can away from Suddenlink. Quite frankly, I don't understand why the FCC allows them to continue as a business.

    Suddenlink response

    Hi Beth! We are here to help and would be glad to further address the issues and concerns you currently have with your TV and internet services. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. Thanks! ^GJ

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    Suddenlink Company Information

    Company Name:
    Suddenlink
    Website:
    www.suddenlink.com