Suddenlink

I pay $105 for “best” internet service available. Every month I have to call 2-3 times for troubleshooting assistance. If they do not resolve the issue they charge you $60 to have a tech come out. Instead of “I’m so sorry you are having this problem” it’s, “we’ve completed our terrible shooting steps, we’ll send a technician out in 3 days between 2-5. There is a $60 fee. Or you can sign up for our insurance for $6.95 a month.” Their service is so horrible you they don’t even have a satisfaction guarantee. Instead you have to insure yourself against their terrible service that NEVER works!

I have had numerous problems with their internet. Breaks down and is down for about two hours EVERY day around noon. Sometimes it comes back. I have called twice for technicians to come out. First time they were supposed to be at my home 8-11 AM...showed up at 4 PM. Said they had it fixed. The next day the exact same thing. Getting though to customer service is very time consuming because they give you the exact same self help steps, you can't skip through them. Their customer service is off shored and thus half the time you can't understand them and vice versa. Background noise is bad. DON'T USE THEIR INTERNET SERVICE!!!!

We lose internet EVERYDAY FROM A COUPLE OF MINUTES TO HALF AN HOUR! Called in for phone maintenance months ago! Tech never showed up! Called in because lines down about 2 months ago or more and tech said he would send out a crew to bury line and that never happened! Have still not had a home phone in months and pay my full bill! Called a few days ago and AGAIN, received confirmation text and no show, called to cancel all service, lady said she would send someone right out, no one showed up and it’s 8 pm at night! How do I handle this! Wow, just wow!!!

Started TV and internet 40 days ago. Intermittent drops of internet from day one. After 36 days of service, lose Ethernet (Wireless worked) Had to spend hour on phone,. Wait almost 3 days for "service tech" to show up. He replaces cable modem/router, does not wait to see if cable tv is working (says it "takes a bit"), just leaves. It does not come on. Next day on phone with customer service for hour and a half about cable service, company schedules another "service call"for next day. Tech comes in, changes story at least twice what is wrong (blames tech from two days ago), changes DVR, says hookup DVR will take an hour, and he leaves. After 5 hours, TV is still not receiving all channels, wife has been on phone with company, on multiple calls for over 45 mins, with the only progress is "I will call you right back".

SuddenLink does not care about their customers at all! I am waiting on hold right now, (35 minutes so far) for the 3rd day. I have been charged for a missed service call when we waited all day and no one showed up. I called (and sat on hold) and told them no one came. They said they would send out another tech another day. I said to put on the service order that they must call me before arriving. NO call. NO tech. 2 Days waiting on SuddenLink. Decided to just say forget it and deal with the dropped service we are experiencing. Then the bill arrives and I am charged $60.00 for a missed Service Appointment. I am not the one that missed the appointment. As I said I am now on hold waiting to speak to someone again. The last two calls I was told that a supervisor would call me back, well that never happen! I suppose now I will be charged for a missed Supervisor call.

I don't even know where to begin. The fact that I am taking the time to write a negative review should speak for itself. First, we signed up for Internet and phone. They came out 6 times before we finally got hooked up. But that was Internet only (the tech said there was no record of phone request). WiFi connection drops a lot (and then is restored automatically within minutes). Paying for 100mbs but speeds are 40-45mbs. Installation was supposed to be FREE, but $49 shows up on first bill.

After hurricane Laura we (Lake Charles residents) were told they would credit our accounts for Suddenlink not providing service.... My normal bill is 106.12 after taxes and fees so tell me why now I have a bill of 160.29. Then to speak to someone in bill is a joke. I have been told now 4 times this will be fixed.... still has not!!!!

Moved VoIP phone service several months back and kept Internet. Discovered they continued billing a phone number I don't recognize and never had, but they refuse to cancel it back to when I moved my actual phone numbers (much less to whenever it was added to my account, which I didn't even ask for). Will seek new Internet now as well with plans to cancel it from Suddenlink and informed argumentative rep of that, but she did NOT care and did NOT offer real assistance. Her rep ID: ** for their agent. Unfortunately we are very limited on fast internet options in our community and not a quick easy move for Internet, or I would have already moved it prior to submitting this rating.

SuddenLink has the market cornered in our area. They are the only decent provider and they lack a lot. They charge whatever they want. If you told me 20 years ago that 3 TV’s, internet and phone service would cost almost $300.00 per month I would say that’s crazy! Well it seems the cable company is the new “New” Ma Bell!

Suddenlink cable TV Has been down 3 weeks... Very hard to get anybody on the phone.. Make an appointment it's damn near impossible... However when I did manage to make an appointment they canceled it..