Suddenlink

I never had to deal with any internet company like Suddenlink before. Longest wait time to actually speak to a rep and transfer to the correct department, and everything about Suddenlink just bad, they don’t even deserve 1 star. I Never get contact when the tech never show up to do installation. I've been trying to cancel my service for 2 weeks and still not able to get the issue resolved. They don’t care about customers. It's a waste of time to deal with Suddenlink.

We signed up for Suddenlink’s $75/month internet service with free installation. We signed up for the promotion online which stated it was ‘for life’. We provided our own modem. Our first month’s bill then came saying we owed $178.94. They had charged us for a Modem and WiFi that they did not provide, and there was an additional $80 fee that they said was a “mis-applied promotion”. We spent hours on hold with customer service and talked to representatives who were completely unhelpful and sometimes straight up lied or made things up. Once we were told - “Just pay the balance and Suddenlink will refund you for their mistake”. Another agent said “Oh you didn’t sign up for the promotion.” Which....we certainly did. We were also repeatedly bumped to the back of the wait time and spent many many hours on hold. We eventually drove 30 mins to the nearest town with a physical Suddenlink store.

Find another internet company. (When it works it pretty good) but they always go down. And their customer service is terrible because they can’t do anything about it. Don’t waste your time and keep looking for another internet company.

Total messed up company! They can't get a new service hook up order correct. On 5th appointment. Will be shocked if they show!!! Never a phone call, never a verification of them coming or not. Just no show! First two no shows were because they typed the wrong address to the installer!! Got that fixed. Next two no shows just show in their system as "voice" cancelation. No explanations. Internal system is messed up and their reps have a hard time even figuring out what the problem is. Would go with someone else if there was an option. Probably the only thing keeping their stock up is they are taking profits in at customer's expense. Can't last forever, as other options in providers come into areas, folks will flee this company. That's when you sell and/or short their stock!

This has to be the WORST cable company of ALL time!! I mean, I thought in my honest opinion, they fail to work with you, they lie about reducing your monthly billing rate and increases your bill at an unfair price and barely want to make payment arrangements just to keep your services on. Plus, I had representatives hang up in my face more than a few times regarding my billing crisis. They just want more money out of you. Plus, the quality of service is lousy. They don't keep their promises to help at all. Even when you downgrade, your bill is still incredibly high. If I could, I would give this company an overall negative 10 points for worst customer and quality service. I recommend to anyone everywhere do NOT go to Suddenlink as my bill is at an all time $500.00 or more. They are completely unreasonable.

I gave it 1 star because I have to. But trust me, Suddenlink doesn't deserve it. I'm signed up for 400 mbps and I'm lucky to get over 20mbps. Most of the time the picture sucks too. Half the time I spend looking at pixels on my tv instead of watching the programs I would love to see. And my bill has gone up $20 per month when I was told it would stay at the price I signed up for. They lie to you and have no problem doing so. Don't waste your money. If Suddenlink is your only choice go for satellite instead.

Used their slow unreliable services at Fort Polk LA. Called and canceled my service when I transferred to Washington. They are now billing me for unused and canceled service and adding $10 late charge per month. I called to confirm the cancellation and after spending much time waiting for supervisor call back was rudely laughed at. Amazing that such a rip off company can stay in business.

My latest service, today, was scheduled 11-2. At 2:07 we got a call the tech was on his way. At 4:30 I called SL and was told the tech would be here between 6-7.

VERY frustrating to spend the majority of a day sitting at home waiting. If you can’t cover your schedule, every time, schedule better. One more straw on the cut the cable. I AM REALLY FRUSTRATED WITH THIS COMPANY.

I had my internet disconnected for “nonpayment,” although I had sent Suddenlink payment for $234. I went to Suddenlink and was told they recently merged and my payment was sent to an old account and they would move the payment to my new account. A week later, I received a phone call stating they could not see my payment and that in fact they sent my money back and I still owed $233 and my internet disconnected once again.

A promotional offer ended (we've been customers of Suddenlink for 30 years) and it took me 2.5 total hours on hold to somewhat resolve the issue. First it is ridiculous to assume that anyone would pay $164 p/m for one Tivo, basic cable, and internet. Second, during my conversations I was literally LIED to by the customer reps on various topics and purposely not routed to Retention Services when I specifically asked to be transferred. I politely gave advice (whether she liked it or not) to the final person I spoke with which encouraged her to be looking for another job as a company with such a horrible reputation and beyond poor customer service, will hopefully not last long as technology changes. Horrible, horrible experience.