Suddenlink

I'm a senior and I couldn't afford the ever increasing rates. I tried to quit Suddenlink last month. First, they won't let you stop service until the end of any given month, so just know that. Second, I asked Suddenlink to stop auto-pay for my final payment and sent a hand-written check in its place (received by Suddenlink on time) and they charged me a $25 returned item fee because of changing from auto-pay.

I scheduled a service appointment on 2-7-2019 and was given a service date of 2-13-19 between 9AM - 6PM. The service technician did not show up and I did not receive a call. After 6PM I logged in to my account and now my appointment has been rescheduled to 2-19. I am a working class person and made arrangements to be available on the original service date. If West Virginia wants to truly provide reliable internet service to all residents, then they should pressure companies like Suddenlink (Altice), which is the only choice most people have, to provide a decent level of service to its customers.

I lived in an area where the only TV, Cable and Internet available was Suddenlink or CenturyLink. Suddenlink has really bad service. CenturyLink is just a little worse. Their customer service was always charging us with false billing and doing what they referred to punishment of the customers because of their errors. Their customer representative admitted it to me and said it wasn't fair to their customers. Their service was always broken and we had to wait until they fixed it which could be hours or days. I requested they reimburse for bad service and they said too bad about that.

Pop up the price every year without anything added on top. Needs to talk to the customer service and may or may not work out. So annoying and could not wait for the high speed 5G wireless service coming to this area. Please go bankrupt, Suddenlink.

On JANUARY'S bill, I received a 'Data Overage Charge' for $210 for NOVEMBER usage. The concern is... I DO NOT use 'data' on my computer or TV, I did not have 'house guests' during that time, NOR do I have ANYONE else using my system. Also, my 'average usage' is under 50, and my ceiling is 250... Nowhere close to being 'over'... So where did this 'overage' come from???

I signed up in July for a local service of cable, internet and phone. The installer came and didn’t install the service I requested. Two months later we had to change the machine which didn’t work. They offered me a month rebate. Instead, they involved me on the 12th and the 22nd of each month - the invoices always are far higher than the agreed quote. The online request for customer service is never answered. After two hours of time today to try to get answers as to why I have two bills and why they are so high when they didn’t ever put in the full service I was finally transferred to a supervisor. Two minutes into the call he disconnected...did not phone back. I called them and they promised he would call back. He didn’t... I called again and they are closed. Terrible service and overpriced.

We have been Suddenlink customers in the Amarillo area ever since they purchased Cox Communications and took over, so for 10+ years. We have our cable, internet, and phone services bundled and over the last year, they have raised our rates on average $10 a month. We pay (including all their dang fees) $220.98 a month for these three services - and their services are not all that great like they used to be. On top of that, anytime you contact their customer service number at 1-866-659-2861 you never know if you are going to get an agent that you can even understand because of the thick accents. On top of that, there is so much background noise that you can't even hardly hear them to tell them why you are calling. We were using their EZ Pay service, however you don't know when they draft from your account and even if you have the funds in your account, they will come back and say you didn't and charge you an additional $10.64 late fee.

Run. Here is no service, had my service installed 12/24/2018 and from that date all I have had is headache. Call them on 12/26/2018 and told them didn't have internet they check and said there was a problem and they would send out someone. When he came he was rude, tracked snow into my house and said it's your computer and left. I filed a complaint about him. Then they charged me for a service charge of $60.00 dollars. Then I started calling them about this, said they would take care of it. This went on for 2 months then it showed up on my bill. When I called about this. They said nothing can be done. Asked to talk to someone that could do something and was told there is no one higher.

I started with just internet. I never was told there was a data cap on my service. I called to upgrade my data and was told it would be cheaper to bundle with cable. I was quoted a price but the bills that I received was always at least $50 higher if not more. I had finally had enough. I called to cancel my service on January of 2018 after paying my bill. I just received a call on 2-5-19 saying my bill was sent to collections. I called to find out what was going on and they are trying to bill me for Feb, March, and April. I had paid my bill and returned my equipment. Returning the equipment was another headache. I was told that they would be sending me a label to use to send back. Never received the label after calling numerous times I finally was told there was a store in my town that I could drop the equipment off at.

Suddenlink has decent internet service. That's the end of the good. Your bill will start off at $39.00 for the year. We started in 2016 at $39.00 per month. I hated AT&T's service, it was nice to deal with Suddenlink. I was assured by the nice Suddenlink lady they do not do annual increase like AT&T does. GREAT. 2017 it went to $43.99, 2018 $54.99 and now 2019, $57.99.

I called Suddenlink several times over the course of a couple of weeks to discuss my bill and have been transferred numerous times and to have been on hold for 45 minutes to an hour each time. I wanted to discuss reconnecting my services which got disconnected without an email, letter, or phone call. Upon finally reaching an agent, I was told that I was going to lose my package deal of $150 which included HBO, Showtime, TMC, Tivo with 3 minis, unlimited wifi, and home phone to now having no primetime shows whatsoever, now paying for a modem, and an increase on my monthly bill.

I've had to discontinue cable TV because I can no longer afford it. I have internet only with them. They charge me a $1.00 paper trail because I pay by check. On the other hand about three times a week I get mail trying to sell me their crap. It all sounds good until you read the fine print. Now they are charging me additional $2.50 network enhancement fee. I live off SSI. PLEASE HELP! My last bill from them totals $73.49. Why are they allowed to do this to senior citizens??? The last time I went to their office to speak with them I talk to someone who was very arrogant and treated me very badly.

At night, my cable and net go out. I have had three techs, all three say they need maintenance to work on whatever is on the pole. That has been three weeks ago. Suddenlink wants to continue to send techs out to work on the equipment. I don't need that. I do not understand why the tech cannot get through to maintenance and why this cannot be fixed. I also do not understand why they will not credit my bill. I also do not understand why they will not have a supervisor take care of this problem. It just keeps going around in a circle. Well my cable is out and it is about time for the internet to go.

I had canceled my cable (kept internet service) in October, and was told they would be sending me an RMA label to ship the equipment back. I had packed everything up and waited for the label, which I never received. I got busy with every day life and forgot about the shipment, until they turned my internet off. I called to inquire as to why, and was told it was because I had not returned the equipment. There was a balance of $741 on my bill of which over $600 was for the equipment.

I've contacted Suddenlink about my bill creeping up on a regular basis. I've been a loyal customer for some years now; however, better rates are given to new customers only. Existing customers get the pleasure of having to police their billing statement as rates increase and random fees are added, with no option of lowering the bills (per a phone call with customer service a couple months ago). The latest charge is an extra $2.50 for a Network Enhancement Fee. Also, I have warnings of using too much data and threats of charging for it and when I check my plan I am well below the usage limits.

I had services installed on 01/11/19. After trying out the services for the weekend, I was very unhappy with the cable services. I cancelled the cable portion of my service on 01/14/19. I received a bill for the three services combined, instead of just the 2 services I kept. I called customer service to get an adjustment, and after 39 minutes of back and forth on the phone talking to a lady with very bad broken English, I asked for a manager. The lady told me, "I don't have manager." After another 3 minutes of back and forth, I have now been on hold for 11 minutes. A 53 minute call at this point just to get an adjustment on my bill... Absolutely ridiculous.

Explain to me how on 5/2/18 I can use 328.8 of data and never again until 12/2/18 with 277.8 of data when all I use Suddenlink for is to check email? I asked Suddenlink if they were checking something on the unit outside our home and they never responded but did not hesitate to bill me for the overage. All months have never exceeded 70.

I am not going to list all the problems I have had with these people... But here are a few -- email that doesn't work, outside cable cord laying on top of the ground, $60 to come out to your house if you don't subscribe to $16.75 a month 'protection plan', customer service reading from some idiotic response card regardless of what you are telling or asking them. When I subscribed to their 'bundle' in Jan on 2017 my rate was suppose to be $107... Turned out to be $120. Now in 2 years it's $160. I had had Suddenlink for 20 years previously at my prior house and had no problem... Now it has gone to the dogs with no decent customer support. I saw that Suddenlink was bought by a Israeli company in early 2017 so I think the problems are from that new management. I discovered by accident that Suddenlink was sold out to a Israeli company.

Ok, so the original installer was a contractor and he did a wonderful job, except that he isn't the guy that buries the cable underground. He told me they should come within 7 days to bury it, so it remained across my lawn. This was in January of 2018. After a month, no one had called or shown up. So I called them, and this was the beginning of a miserable experience. I was promised someone would come on a particular day, and they did. But when the guy got out of his truck, he said "I cannot bury that cable, that ain't my job." So he left, again after a month, no one called me back. I called again, made another appointment. Another guy shows and again, he doesn't bury it either. I tried a third time, and no one ever showed for that appointment.

I have been a faithful customer to Suddenlink for one reason. It’s the one that is provided on the base. I paid originally $70. After management changed they raised the price to $80 for the first year for only internet service. But then I see that my next bill after the first year goes up to $95 for the same service. I called to ask the question of why and customer service tells me that it is because of improvements they are doing with fiber and the company itself. I don’t see it fair to get prices raised for services that I don’t receive. Internet doesn’t allow me to access some site that I need for work. Which by using my personal hotspot on my phone I can access those site. On fort still we are bound by the services we limited to use. First place I have dissatisfaction with a company's service but I use it because in our house we have people that do online classes and streaming.

I requested services to be connected the end of October, first week + a few days later we dealt with it constantly disconnecting (12-20 times A day!) and sometimes it wouldn't reconnect for hours. The weather was horrible so I let it slide until the weather was decent and the issues were still present & called for a tech to come out. Fast forward to now (mid January); 6 or 7 technician visits later, 2 new modems, all inside wiring and connections changed at least once AND it STILL wasn't a reliable connection.

I called Tech support with Suddenlink to find out how to change my email password on my home computer and devices. The Tech said she wasn't familiar with Macs and needed to send me to "Premier Tech Support" that would cost me $17.00/month. In the time I was put on hold to get transferred to Premier Tech Support I figured out the password issue on all 3 of my devices...and I am technologically challenged.

Suddenlink communications included fraudulent charges on my bill and provided no way to dispute these charges. A technician submitted a report stating they provided services that were never provided. Unfortunately this is a criminal act in my state, however Suddenlink has no procedures or policies in place to address this possibility. I have to file a police report. All of this could have been avoided if Suddenlink didn't have such poor controls in their accounting department.

I would have picked zero stars but it would take the review until I picked one. They don’t deserve even one star. Don’t pick Suddenlink for any products. I move to Rocky Mount NC recently and requested internet services through Suddenlink. I request service on December 27, 2018 and the installation appointment was schedule for January 7 between the hours of 8 am and 11 am. I stayed home from work to wait for installation and they called at 11:06 to tell me they wouldn’t be at my home until January 14th. I was absolutely furious and called their customer service and waited on hold for 2 hours.

Been a customer since ’95. Was forced to upgrade from 50down/5up (which was perfectly fine with me) to 200down/10up unlimited since they decided to implement the monthly data usage limit to 250GB per month. Obviously my bill went up but goes up every year regardless with no improvement. Horrible! Now paying $90 a month. No competition other than AT&T DSL makes this a monopoly. It goes out on average 2 times a week. Working from home is horrendous! I own my own modem (16 channel) which supports 200 down speeds. I’ve called many times over the years letting them know their service is down and it’s hit or miss with tech support stating I need a business modem (32 channel) or my modem (16 channel) is perfectly fine.

I have been with Suddenlink apprx. 10 years and have never had a late bill. I don't know what has happened to Suddenlink! It takes anywhere from 45 minutes to 2 hrs to get through to someone in the Washington NC area. The bills aren't currently showing online and have been told by customer service that just because you don't get a bill on time that it is still due on the 15th. They say they are changing the billing system and it will probably be running two weeks behind but you are still required to pay a 0 due bill by the 15th. It takes around 4 days to get someone out for service. This used to be a really good company but something sure has changed for the WORSE!!!

I just spent 35 minutes on the phone with a customer "service" rep because my bill jumped $15/month without any changes to my package or any warning. I have been with Suddenlink (the original independent carrier I started with 28 years ago has been bought out several times, now Suddenlink) and finally have decent service after buying my own internet modem. Theirs kept failing. The rep refused to let me speak to a supervisor, although I could hear one in the background giving him instructions, refused to lower my bill without lowering my internet speed. I received NO satisfaction from them, even when bringing up their competition. They do NOT care about current, long-time customers!! He offered to cancel my account and let me sign up for a new one, with the accompanying fees!! One VERY dissatisfied customer here - I WILL be shopping around!!

I live in a small town, Rush, KY and there are no other internet service providers except Hughes Net, so I have no choice but to keep Suddenlink. I’ve had this provider for 4 yrs. The first year I had minimal issues and they were resolved fast. The company was sold after that year and I’ve had too many outages to count. I’ve called hundreds of times and I get the same answer, "We’ll send a device tech out." One of the service techs said they didn’t have enough techs in our area to keep it up and running. My service is in and out so bad that I can’t even get On Demand channels at all. But in the last 3 years my bill has went from 65 to 85 dollars for internet (if the service was reliable I wouldn’t have a problem with the bill going up)!

I don't even know where to begin with Suddenlink. It's been nothing but a headache with these people. I was quoted a price of 119 & received a bill of 260. Technician decided not to show up when scheduled & called only to let me know warehouse was out of equipment needed for my service installation. I called customer service to complain only to find out the lazy technician said I had decided to reschedule. Every month my bills were more than quoted. Finally decided to downsize to internet only at beginning of following month. When I got home ALL services were disconnected. Had to call back the next day to get my services reinstalled & was told I had to pay a fee to get all services I had initially signed up for.

Its cost is way too high, no competition to compete with to help bring cost down. There is no negotiations with them, you pay what they want. And that's the way it is. Cut the nod dry!!! Internet very high too.