Suddenlink

Since the buyout, our service is constantly out. The technicians come out, they know where the problem lies and will not repair it. Therefore our service is in and out weekly. We reported a tree down on the line back in August 2018 and they said they will not remove the tree until the line is broken. Which means we will be without service. We are without service today 12/11/2018. We are looking into other options as we are going to switch.

I ordered Suddenlink with free installation. When the technician finished his job, he asked me to sign the completion of order. I signed. Then this disgusting live poop machine stepped out and stayed in his truck doing something without coming back to my place. 10 minutes later, he drove away. During his time in the truck, I connected my device to the router to test the internet myself. Days later, when I checked my bill, there was a 50 dollar charge. I called and was told that the technician did a premiere installation including helping me connect my device to the internet.

For the last 3 months all 3 of my services have been going in and out 10 to 15 times a day for 10-20 minutes at a time. I've had multiple service visits that result in nothing. Many phone calls which also result in nothing. I've told them multiple times that within 3 miles of my house multiple trees are laying on the lines and 1 pole is snapped in half and dangling by the lines. It's been 8 months and they have made no effort to fix these. The Worst part of all of this is they have a company policy that if you have service at all during the day even if it's 10 minutes out of a 24 hour period they consider your service provided and will not discount your bill at all. I Never thought I would find worse service than Charter but I have. Suddenlink is the worst company I have ever done business with in my life.

In September of this year I was charged for a MMA PPV fight that I never ordered, never watched, nor could I being our internet and TV service was not working for 2 1/2 days. Despite proving in writing on 3 separate occasions to 3 separate Supervisors that nothing was working and they had no verification that I ordered said PPV being it was input by a robot, they would not remove the charge. I received a written response from one CS representative stating charge would be removed but they later refused to remove the 101.00 fee. At 60 yrs old I have never ordered a PPV movie or any other service in my lifetime. Suddenlink turned off my services today. If you have no options for another service in your area as I do. MOVE. Don't ever put yourself through what Suddenlink has put me and my community through. They are the most unprofessional organization I have ever encountered.

If I could give zero stars I would. For four months, we’ve been paying Suddenlink for Cable, High-Speed Internet, and phone service. We’ve NEVER had phone service. Our Cable has only been HD on one TV in the house. We have only started getting picture, AT ALL, on 2 sets about two weeks ago, and HD on all 3 in the last week. Internet is spotty, at best. Service will randomly drop out at any time and might stay out from 5min to over an hour. On several occasions? We’ve lost internet for a full day. High Speed Internet? Is obviously a joke. It’s supposed to be 150 - 200Mbs (Megabytes per Second). I’ve yet to experience speeds over 50Mbs. On average? 12-24Mbs, with speeds sometimes coming in at under 90 kilobytes per second for extended periods.

I have internet and cable from Suddenlink. For the past year I have had outages on both several time every day that last from 5 seconds to a minute. This, of course, is highly annoying. After several online chat sessions and two visits by a Suddenlink techs I have no resolution. Both techs advised the problem is not with my equipment or house wiring but rather their neighborhood equipment being overloaded. They also advised that the equipment had been scheduled for upgrading in 2017 but that was nixed when Altice bought them.

When I signed up for services with Suddenlink they set the expectations that I would not have any charges due to me already having services. What happened I get a bill with extra charges, I’ve called 15 times and the company don’t want to do a tape pull of the call because they have to OWN it. I’ve been sick and I explained that to the rep that I didn’t need any surprises because I’m trying to manage the little money I have coming in. She assured me I wouldn’t. Now I’m here stuck with a bill in the amount of $601 because they keep charging me with services I’m not using. If you want a company that is not professional and not ethical choose Suddenlink.

After several attempts to call tech support, due to having slow internet, which I was paying for, they finally 30 months later discovered that the modem they installed could not handle the high speed internet I have been paying $10 per month extra for. They sent out a tech who installed a 16 channel modem, and took the 8 channel modem which was not able to perform for high speed internet. So for 30+ months I paid $10 extra for something I never received. When I called and explained the issue I was told their policy, even though it was their mistake, would only return a 1 month's credit for $10. I guess I am just out the other $290 I paid, but didn't get. Buyer beware!!! Big business is a numbers game, I guess some get a fair deal, the others just have to deal with it!!!

I encourage everyone to take pictures of the technician, date/time and work they do. In complaining about a service charge I don't feel is justified, they insist that the fix was actually the first thing they did, not the last. We upgraded our service to obtain Tivo. Before getting this, our TV service didn't have any problems. Following the equipment trade-out, we continued to experience pixeling/freezing while attempting to watch TV. Not only was it on the main TV where the Tivo was installed, but also on other TVs that were not on cable boxes. This poor picture quality also reflected in the Tivo recordings.

So I was scheduled for a technician to come out and fix my internet on Sept 24 2018. That day UniSource cut a major Suddenlink cable line. I was given no call and no one came that day. But the tech said he came and called so I got charged $60. The second time on Oct 11 I told them to come in the afternoon and they came in the morning and tagged my door so I get charged another $60. The third time the tech comes in the afternoon when I'm home and explains why my service was dropping and fixed it. So today I call and try and get my bill fixed. That didn't happen. They charged me $120 plus late fees so now my bill is up to $240. Your company sucks!!! Most of your employees suck!!! And the owner sucks and can kiss my you know what. Your company should be ashamed!!!

I have had the unfortunate displeasure of having this suck butt service for 5 years and it's been a nightmare from day one!!! I never get what I pay for and all they do is keep raising the price and service gets WORSE!!! I pay for 30 on the down and 2 on the up and the best I get is 5 on the down and 1.5 on the up!!! Yet they keep raising the price!!! I ** hate this scumbag company and will dog them forever!!! And if I had a choice I would drop these scumbags like a hot potato!!! But I cannot get anything else but satellite and we all know how bad that is!!! DO NOT GET THIS SERVICE OR YOU WILL BE SORRY.

On October 13, 2018 I had scheduled an install for internet service. As stated on their website it said the installation fee was $49. I had to pay first month's bill and installation fee up front ($91.55), which I did immediately. On the day of installation I stated to the tech we could install it in the kitchen (which already had outside access into the interior of the home). The technician stated that an easier location would be in the bedroom, which is closer to the outside access point. I told him that would be fine.

We've tried to have Suddenlink out to our home on 3 separate occasions. All I can say is that we are very angry that this is one of the ONLY providers in the area that has 'high-speed' internet. This complaint is for the cable installation and set-up. Issue #1: Originally had a technician scheduled to come to our home, during the week, between 8 AM - 12 PM. I got onto their "where's my technician" website and was told that the tech would arrive between 7:45 - 8:15 AM. 12:00 PM rolled by and the technician never showed.

I disconnected service and turned in equipment on 8/26. At that time I had a balance owed me of $129.56. Service was disconnected on 9/1. After that, I received a bill for 9/1 - 9/30 service (74.99). After that, I received a bill for 10/1 - 10/31 service (118.34). After FIVE calls to billing trying to get an explanation of why I am being billed for service AFTER I disconnected, I am told the account has been disconnected on 9/1 and I will receive a refund check of 21.67. STAY AWAY FROM SUDDENLINK!

Can never get TNT if there is a golf match on, never get ESPN if there's a big game on. I called their customer service, after 30 minutes navigating through their menu and then being transferred to someone who literally told me the only way to get credited for any cable you pay for is if your cable is out for at least 23 hours. Wow! What about not being able to watch the Players golf tournament or right now, I'm in the Houston area, and the Astros are playing Boston on TBS... no reception. This is absolutely the worst service I have ever received from any provider in my life and I'm 67 years old. Sorry but true.

I just had Suddenlink installed and have had nothing but problems with reception, connection and calling into them. When you call into them, you have so many options that do not apply to why you are calling. NO option to speak with a LIVE person. After trying several options, you then get a LIVE person. Extremely disappointed and frustrated with them. Truly considering going back to DirecTV. At least with DirecTV you can get a LIVE person when you call. The ONLY reason I left DirecTV was because when it storms or rains hard you lose your reception. I was told that with Suddenlink that does not happen but geez give an option to get a LIVE person when you call their number. Bottom line... VERY DISAPPOINTED AND FRUSTRATED WITH THEIR SERVICE AND CUSTOMER SERVICE IS RUDE!!!

I have used Suddenlink internet for about 8 years, 5 with my husband and then 3 on my own. In the three years I have had Suddenlink, my payments went from $70 to $123 (same plan all three years, unlimited, up to 100 Mbps download) The charges were never announced, there were no improvements in service. In fact, they had become worse, but I was patient because I had been with the company for years with no real complaints.

Sudden Junk decided to change the channel line up again. The last two weeks, the internet was slower than dial-up. I called and talked with them. We don't see anything wrong. Well idiots that answer service calls should know that the system is being worked on, they don't!!! I will schedule a service technician to come out. Why? It's your servers that are the problem, not my end. I am an electronic engineer, I mean you're talking bull. I'm not going to pay for them to send a technician and when he leaves have the same problem.

After several menus (none with option for technician) and 3 fix-it bullets, none of which worked, I hit a wrong number and got disconnected, on second try I got to a menu with more options for me to try and fix it. What I wanted to know was why the box shuts off several times a week near the end of a program. Our electric co. is wiring for cable tv, and telephone, internet, a little higher $ but maybe more dependable.

I would not recommend Suddenlink to any of my friends. This company has the worst customer service imaginable. In August my internet speed was very slow and I called customer service. At that time they told me they would have a technician come out at no charge and look at my modem. The technician discovered that I needed a damper put on my modem and my speed would improve. He told me that there would be no charge because there was no cabling work done. I got my bill and had a $60 service fee added to it. I called Suddenlink customer service and they told me that I should have known better than to believe the customer service rep and technician. They flat-out lied to me and refused to refund the $60 service charge.

I called because my internet speed wasn’t where it should be. After testing over the phone, the C/S Rep said they would schedule somebody to come out. They come out & new modem they say is bad. They don’t fix anything. 2 weeks later my bill comes in with a service charge that I was never told anything about. I call & talk to Rep & Supervisor but they won’t remove the fee. They said I don’t have inside coverage plan - never been made aware of at any time. This is bad communication on their part. In some part of the communication they should have told me I would have been charged for this service call. I don’t agree with this. What service do they provide?

SUDDENLINK... strikes again! Suddenlink’s latest move to cut costs (and further reduce customer satisfaction) is its replacement of its older, readable, usable and more powerful TV remote with a new, tiny, cheaply built, and almost unreadable unit. If your old Suddenlink remote fails, or if you are a new customer, you’ll no longer receive the Atlas unit. Instead, you’ll receive the “Maestro” (T4HU1617 46k... a tiny POS). Consider this: The “Maestro” doesn’t have backlit buttons (keep a flashlight ready). The “Maestro” buttons are tiny, with even tinier letters (get out the magnifying glass or your readers). The “Maestro” doesn’t have a “video source” button. The “Maestro” is very, very cheaply built (so handle it carefully... it’s going to fail). The Suddenlink employees (storefront people and techs) I’ve talked to admit that customers hate the new unit. Suddenlink, however, doesn’t seem to care.

My husband and I signed to get internet and cable and we also wanted the sports package. When the technician came to install everything not only did he come 2 hours late but he came unprepared. He came with no DVR box that we needed for the cable which meant no sports. 3 weeks later still no box. At this point I had to call because no one was calling us and I told them that I just wanted to do the 30 day money back that they were advertising before I was charged for services I was not using.

I saw a promotion for Suddenlink, where you can switch and not only get cable internet but it included Netflix for a year for free. At the time I had Directv and my bill was increasing. I never had an outage either Directv or technical problems. I was with them for two years. I was trying to budget and Suddenlink sounded like a better option at the time. BIG MISTAKE, very big mistake!!! I’ve now had Suddenlink for two months. Every week there’s an outage then my bill jumped from $90 to $200! They expect their money but I can’t use the internet or cable so no Netflix no nothing! I’m furious! They scheduled a technician to come out but that’s $60 lol. Nooo don’t do it. Runnn! Very very very bad service. Although the customer service reps are nice, this service sucks!

I have been a customer of Suddenlink for nearly 10 years, regardless of the multiple screw ups they have had over the years. Recently my bill was raised about 11.00 without any explanation. I called to find out what happened and I was told "our company has the right to increase our fees at any time, is on our disclosure that you should read". Nice to know that they have those, may be your next customer might read them. For the price I am getting internet at this company, I could go somewhere else and get a higher speed for less, and if I am lucky better customer service...that is my disclosure.

I have never been so frustrating with a service provider ever. Here is what happened. 1. I chose $59.99/mo internet service, but it was automatically changed to the $89.99/mo service during the process of signing up. I did not notice until a customer service rep called me a few days ahead to remind me about installation and mentioned the service that I sign up for is 89.99/mo.

Why do you keep charging us more for your services? Don't you know that everyone is going to quit using you because of your prices. I now have Netflix, Hulu, Amazon which comes free with Prime and all of this is cheaper than your monthly service of 200 channels. And charging people when they go over their internet services, I had internet service with you for 4 years and never went over but when I dropped my cable and just used you for internet suddenly I was over my internet allowed amount and this is one month of cancelling my cable. I get you need your money. Well then I suggest you lower your prices so people don't cut your services for lower price with more channels. But don't say I went over after 4 years.

We recently moved and got Suddenlink, from the start there has been bad communication. Not only did they come to my new home and drill holes in the side of our house without permission. We got a bill within days of signing up. Then got bills for installation which we were never told about. So we decided to cancel service. Just terrible customer service for them not wanting to be accountable for their customers and taking care of us. So we are canceled and we returned the equipment and then I get another bill for service for the upcoming month. I called in and they wanted to just fight me on it saying we owed the money which we don’t. I’ve never been so mad!!! I will never ever recommend this company to anyone ever.

I'm a very senior, handicapped person who was without telephone landline service for about 10 days. I called Suddenlink and they sent out a technician to see why the phone was dead. He was very nice but Suddenlink never told me it would cost $62. My phone was disconnected by a tile man who was replacing my floor after I flooded my house. He must have reconnected it incorrectly so I had no dial tone. I called Suddenlink to see what the $62 charge on my bill was about and they said the technician who plugged my phone into the proper space. Since I have had so many problems with my land phone in the past I thought it was Suddenlink again. My internet goes down intermittently on a daily basis as does my neighbors.

Suddenlink has the worst customer service. Two service call with no shows! Called to complain. Supervisor was suppose to call me in 24 hours. Never called! I rate this company 0, I called customer service again. The girl told me that they do not do after hour service call!