Suddenlink Reviews

If they could get zero stars, that's the review they really deserve. They are really allowed to treat people however they wish.. They are not trustworthy at all. They are not service minded or customer respectful.

My wife and I just spent 3 and 1/2 hours on the phone with non-English speaking people trying to cancel our account. This is the absolute worst company on the planet. We turned our modem in June 2, 2025 & got a confirmation number. Requested disconnect of services same day and got a confirmation number. Now these buffoons are trying to charge us for June and July. Worst customer service EVER. Gave them 1 star because ZERO was not an option.

Optimum has the worst service imaginable. Takes forever to find a real person and when I do they have a super heavy accent I can't understand and they never fix anything. Been trying to get service for 6 weeks and it has never worked and yet they still bill me. Avoid this company like the plague.

As the other negative reviewers have been saying, customer service isn’t that at all!!! Their phone system is nearly impossible to speak to anyone ever. They will disconnect you for nonpayment but your account is still active to charge you for the NEXT month if they disconnect you before the new cycle unless YOU DISCONNECT before the new cycle begins. THIEVES!!!

They raised my bill by $12. I didn't know that. I have auto payments set up. They shut off my internet, disrupted the whole company and cost me a LOT of $. All for @12!!! They never answer their phones. You can waste an hour trying to get hold of someone. They are so easy to HATE. Avoid this company at all costs. They are HORRIBLE. I'm donating space on my property for a tower for another company. We will take 3500 customers from Suddenlink. That is a wonderful feeling!! All the neighbors hate suddenlink.

I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. He said he could lower it after I wanted to discontinue the service. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours.

After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Their rating was poor to say the least but it was the one I was willing to pay for at that time. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. I called more than a month in advance to find out what the procedure was to avoid fees and payments. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it.

It's a horrible company. Very sneaky and not client oriented. Don't deal with them if you can avoid it. Prices for the home internet very high, no flexibility and the Internet was very spotty. I was with the Suddenlink (Willis, TX) for 6 years and they were bad... but they had monopoly and we didn't have any choice. In 2022 Optimum bought them and got worse! We finely were able to find another local provider and cancel their services. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. When I tried to ask for the prorated bill, they wouldn't do it.... due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. But we weren't informed, and we didn't sign any ennoblement. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use.

Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. All around worst providers ever. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else.

Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current month’s charge, and other HBO charges. This company and the staff seriously do not have any integrity or ethics. Their accounting system has a serious flaw.

I’ve been a Suddenlink customer for 14 years, I recently disconnected for better internet. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Instead, they billed me for the full month. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity.

If I could give Suddenlink NO STARS I would. Or even negative stars. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Unacceptable. Their service is TERRIBLE. I have not had internet now for 2 days. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! One to two DAYS? For them to repair/resolve their own internet issue? Like most people I work from home and this is completely unacceptable. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Their service is a joke.

I have worked in the field of IT for many years. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. I asked to get a admin on the phone that can answer and of course they can't. Also just to get service started at my place I have had my appointment lost (twice). I also was told they do not keep tracking of confirmation numbers. So I am wondering what would be the reason of giving them out. If no stars becomes a thing this company sure would have that.

I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. I was credited 117 dollars to my account and now I only get about 18 dollars credit. The company took away about 100 dollars of the 117. I was going to get cable and phone service. Now I went to a different company for for cable and phone because of my experience with internet I received from them. I'm currently looking at different options for internet. Also customer service was horrible. Wouldn't let me talk to a manager. I ask several times to speak with a manager. Never got to speak to a manager.

I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. So on July 5th that's what we did and there was no internet provided. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Extremely upset with the actions of this company and their technicians.

Why lie to consumers and potential consumers with claims of award winning internet? Why, take advantage of honest, hard-working consumers? Suddenlink is taking advantage of thousands of consumers in Texas and apparently all over the U.S. For 3 months I've paid premium prices for garbage internet, customer service and tech support. Your supervisor in the Conroe is a liar, boisterous, and unprofessional. He never introduces himself by name, talks loudly, talks over us, and passes the problem off to the TECHS on-site because he’s obviously far too incompetent to do the job.

We had Sudden link come and provide internet to our home in October 2021. They said they would be back in two weeks to bury the line. Here it is July 2022... multiple phone calls, emails etc and NOTHING has been done. We have to mow around the cord, the cord stretches all the way through our yard, across our driveway to our house. We drive over the cable every single day. We have stopped by our local Suddenlink site in Branson, Mo. They were no help and just said it's on the list, but couldn't tell us when that would be. Someone has come twice and painted orange lines in our yard to designate where to bury the line... but no one has come to bury the line. 9 months!! All we get from customer service is, "I understand you are frustrated" and "I'll reach out to the field department to see where they are with this". Nothing has been done.

I returned their Altice modem and requested the $10 additional charge be removed. The return was verified. The next month bill still contained the additional charge. I called and spent a large amount of time trying to go through their virtual agent and trying to get an agent on the line. They assured me I would receive a credit and the charge would be removed. It was not. I called several times the next month and finally told only a manager could remove the charge and one would contact me. No one called.

Suddenlink has the worst customer service. It appears the normal course of business is to legally steal from clients with surreptitious systems "CANT DO's"; yet the systems responds to people. I called in several months ago to have the so-called bundled internet HBO package removed and it was never done. Called back and was supposed to have a manager call back; never happened. This whole transaction has been a nightmare from start to finish. Not to mention I have 2 households with them, yet I am a invaluable customer; perhaps business is ran on volumes not good service. Theft at the highest level.

Today, I experienced the worst customer service to date from not one but 2 Suddenlink representatives. Let me begin by starting with yesterday. On June 28th, my husband called Suddenlink to complain about our internet speed. We pay for the highest plan, and are only getting around 230 mbps, we have had several technicians come out, and all have said the same thing “sorry I don’t know what to do”. They leave without fixing anything, and we get a service call charge just for them showing up. The woman on the phone yesterday told us she would send a technician, we wouldn’t get charged, and she would prorate our bill for us. We are paying $165 a month to get LESS than HALF of what our speed should be.

0 stars. This is absolutely the most dishonest company I have ever dealt with. No exaggeration. Do not use them if you can avoid it! After many hours, on hold with these people every time you call it at least 45 minutes. I am now, 55 minutes as we speak and can't talk to anyone I can understand. Canceled this service and mailed the equipment back in early April, called and got a final bill which was paid April 29th and now 2 months later they are sending me another bill for overage in an apartment we had moved out of and confirmed equipment was returned and received by Suddenlink on my last call of over an hour. Today, after transferring numerous times, each giving an account number and telephone number, all this hold and they don't even transfer that. Then they tell me to speak with a supervisor it will 2 - 4 hours. Which is after 11:00 pm my time. They are horrible. Rude and unprofessional. How can I leave 0 stars???

I have been a Suddenlink internet subscriber for years now because they were the only option in my rural area. I have experienced short outages dozens of times per day due to poor infrastructure that they will not upkeep making the service pretty much useless for online gaming, livestreaming, video conferencing and the like.

Suddenlink is the worst internet provider I have ever had the displeasure of being forced to subscribe from. If they did not have a literal monopoly on my area, so that I have NO other alternatives, I would have disconnected their services. If you ever have any other options, do NOT get internet from Suddenlink. They had the wrong apartment number for my service, and I called them SIX TIMES to correct the address. Each time they told me the address had been corrected in their system--a blatant lie. I warned them that as soon as someone moved into the vacant apartment we were not in, they would have an issue when that person tried to connect their service. I was completely right. I woke up to to calls from Suddenlink that there was an issue with service at "my" address.

Worst internet experience ever!! They clearly are advertising to set themselves up to be bought. However, they do not have the servers to support their customer. If I were a big fish looking at them I would run, because it will cost you a lot of money to make Suddenlink to be barely compatible with the worst satellite system. Again, come to peak time, they suck! Good luck to anyone who buys them!

Damn monopoly. I’m begging to get off SuddenLink. They have always been a terrible company to deal with, they continue to be a terrible company and now they’re rebranding because they’re running from their horrendous reputation. It is unfortunate that this company outbid so many other providers and they are the only high speed internet Option in many areas including ours. Let me try to list the unending issues with them.

I tried to get Suddenlink Altice purchased & installed in my home. I had called sales...outsourced somewhere in Latin America. Had a sales rep that promised me the moon. More channels, bigger better faster than I had before at a cheaper price... Additional DVR's at no charge. A booster for my Internet. 1GB speed instead of 400 mbp's. Promised me that install was going to be the next day, so I took off of work to be here. NO INSTALLER SHOWED. Then I go to my e-mail & the install is schedule for the following day so I take another day off of work. Installer shows up & installs 2 of the 3 tv DVR's. Cannot figure out the 3rd one so he says he is coming back later. NEVER SHOWS UP AGAIN! I call Suddenlink when I realize that there is an issue with the cable package I have... NOT ONLY DO I NOT HAVE MORE CHANNELS than I was promised. I ACTUALLY HAVE LESS...She gave me basic cable which I do NOT WATCH!

I was with Suddenlink for almost 6 years. When I decided to switch company, Suddenlink charge me for a modem that they never gave to me. I bought my own modem from Best Buy and I still have the receipt. Plus, if they would of provided a modem they would be charging me rent for the modem which they never did. Now they still want me to pay over $100 for some they never gave me. Big scam and I would just stay away from them.

Was not looking forward to having their service due to the many negative reviews. Let me add my voice here. Suddenlink (now Optimum) is unreliable. I ordered 1GB internet and while it is fast, it's dropped constantly to the point where browsing the internet is not enjoyable anymore. Youtube videos do not load, pages time out, etc. They don't know how to handle the load. It seems like they throttle which should be illegal, BTW, since I'm paying over 200 a month on cable and internet. I have no choice but to use them because I work from home and have no other high speed provider. Since they are clueless (they would have figured it out by now), I'm patiently waiting for another supplier who I will be throwing my money at. Poor Optimum for buying Suddenlink. We have fiber optic being laid out in my city as we speak so they will be losing most of their subscribers when it's finished. No matter if Optimum fixes things, I am moving to the new fiber optic provider.

Suddenlink came in and installed lines in our community. We were excited to switch to a higher speed internet. They came in and had issues running their service to our home, after months of rescheduling and having different people come out and do nothing we had to move on and cancel. We never received equipment, or any type of service yet they want to bill us $300. Absolutely ridiculous, it has been 2 years!! Every time they sell the debt to a new collection company, we have to call Suddenlink on three-way with the collection company in line. Expect an entire day wasted because the wait time are over an hour and when you finally connect with someone they are not able to help. Worst company, worst customer service, if you have options.... RUN! And do not look back. Save yourself the headache and years of frustration.

I've been a Suddenlink customer for over five years. Over this time my cost for internet hasn't changed much, now paying $87.10 for 400mbs. My service has been pretty good no complaints there. I received a notice that they were changing their name to Optimum so thought I'd see if anything else had change. I went to their chat session and was wondering about their new pricing. And am proud to say I got the same double talk and inconsistencies I've had in the past. They offer an advertised plan of 300mbs for $29.99. I was told after all the add-ons would be over $76. So no sudden link hasn't changed only their name same suddenlink in a different package. Was told to call them. I asked if that was better. Last time for me was on hold for 4hrs. She shut the chat down... Just beware of the hidden costs. Mine are $34.89 for internet + $30 for 400mbs + modem $10 + $6.99 ins. Tricky, tricky.

I recently had a $30 increase in my bill for no reason they could explain. After wasting 30 min on phone I was told by Jesse he would lower bill the following month but had to pay increase for current month. Knowing how Suddenlink continues to LIE to customers I called to follow up and no record of the conversation then told by new rep she would have supervisor listen to previous call and at that time they would honor what Jesse promised me. LIARS!!! I got a call from Suddenlink saying they listened to the call & reprimanded Jesse but would NOT honor what he promised me. They DO NOT honor loyalty or their word EVER!!!!

My tv channels were all incorrect. Timing were messed up and the technicians could not fix any issues and but was charged just to come out to look at the issue. Had really horrible customer service and billing department started charging huge amounts that was all in errors. Just cannot get answers to any of the issues I had. Finally decided to cancel and they are giving me hard time by putting me through several departments and none did cancel as per my request. At this point I’m very disappointed with the company. I wonder how long they can keep surviving with this kind of service!!

I have been their customer for the past 6 yrs and paying the highest fees to have the max internet speed since I work from home. On Thursday April 14th, I experienced internet issue when my download speed only 2.87mpb. I called and report the issue. They said the issue will resolve with 24-48 hrs. They can't send the technician out during partial outage. I called back again on Friday (April 15th) issue still not resolve, it was still under 24-48 hrs. I called back again on Saturday afternoon, they said the partial outage issue resolved, I asked for the time issue resolved. They said they don't know. There was no time indicated on the report.

We have started the service less than a month now. The installation and the crew were very helpful. After we settle, we need to change the guest wifi when guests comes to our house, We find out that we do not access to our router and wifi info. If we need to change a password or monitor who is connection to our wifi, we have to call customer service to do it for us after you wait on the chat or the call for more than 30 min. The instructions stating we can manage our access ourselves. Finally today, one of the representative said that yes the service is included but it is not working and it will take months to get fixed. Fraud because they are promoting features that they do not have and they are wishing to have in the future at our cost.

On 1/31/22 I visited a Suddenlink store to request a cable sports package cancellation. It's now the middle of April and suddenlink has yet to cancel this portion of my subscription. Additionally, the cable service is horrible. Since the beginning of March I have been tracking my cable service. I have had one day, 3/7/22, that I did not have interrupted service. The audio is broadcast in a staccato, interrupted manner, impossible to listen to. Also, today I called to have all my suddenlink services cancelled. I called their "877" toll free number and they told me that they couldn't cancel at the hour I called. I wish I could give suddenlink a negative star rating.

Not a good company to deal with. They rip you off. They don't give you what you pay for and when you try to downgrade they want to charge you more money. They keep going up in prices, down in service. They suck.

I was having Internet connection issues over a week ago. Tech came to my house & laid a temporary new line in my yard from the house to the street. A new cable was to be buried by another crew. Service worked for a week until Saturday afternoon when I came home to no internet There was a new line that had been buried in a small trench. I called Suddenlink & they promptly lied by saying their techs don't work on Saturday - although someone who doesn't work weekends had been here Saturday afternoon. The soonest I'd get help would be Wednesday. Their mistake - but the usual condescending "unfortunately we are unable" to send someone to fix it.

I scheduled an appointment for Suddenlink to repair or replace the cable box (not working). The appointment was canceled by Suddenlink dispatch between 2-5pm while I sat at my home waiting for them to show up (this is a second home so I drove here to meet them). They say they called to cancel but I never received a call. This has happened before with Suddenlink. You make an appointment with them 1 or 2 weeks out and then they never show up but say they called when they haven't. This company has terrible customer service. I would recommend going with YouTube TV and avoid the ** that comes with Suddenlink.

Horrible customer service from the beginning. My install appointment was cancelled and I was never contacted so I waited for them for 4 hours before calling to find out my service request had been cancelled. I paid for the 1gb internet package and our speeds were never above 200mbps. Mostly they were below 50 Mbps. Finally, when I cancelled to go with a local company they charged me $345 for unreturned equipment when I had the tracking number saying the equipment was returned and signed for. After I cancelled and was charged the equipment fee, I could not speak to a representative so I ended up just paying it and was never given a confirmation number that the outstanding balance was paid.

Have suffered through this monopoly for almost 15 years. They keep changing hands and we kept hoping they'd get better especially, as I said, since they are a monopoly in this town. Service is poor, at best, with TV freezing up and going out, Internet not working at all or loading so slowly we get disgusted and quit trying. Even the phone stops working all together and, though it's supposed to identify spammers, it almost never does. Their cost goes up every time somebody there has a brainfart. There is no mercy for people on low/fixed incomes and when you call with legitimate complaints they lie and tell you they're going to correct it and never do. They charge late charges because even though you pay early they fail to post the payment.