Suddenlink

I was told I would get a 200 dollar gift card after being with them for 3 months. It has been 3 months as of September. Now they are telling me it is only 2 months. I know they are lying but what can you do. This is the most lying company ever been with. I wish the folks in Washington would do something but you can't even trust them, I wish I didn't have to give them one star. They will lie.

I have been a Suddenlink consumer almost three decades. It has always been difficult to get service. We now have no office to visit without going 40 miles, and getting a real american speaking person is almost impossible. I have tried to get another provider, no one will cross suddenlink's boundaries. I didn't know they owned any territory? I have complained since 8/24/2021 for tv channels that are missing, More missing than I am receiving. After hours I finally was promised a representative, He came, didn't know what to do, Blamed it on the box on the pole, another rep came and ordered a repair from the main office, promised it would work in 24 hours, now an agent tells me another appt and another 48 hours, I still have poor service, what I have is OK, Maybe, It should not take 14 days and 4 appointments to get tv working. One appointment no one came or called.

I am a customer that tries everything before I call for help, so the inability to skip the automated menu before you can talk to a representative is ridiculous. I am sick of paying for a service and not getting what I pay for. The reps treat you like you're incompetent. Is the internet plugged in?!? Really how else would I know if it was slow? It doesn't matter what device you test the speed on. Well actually when each device gives you a different reading it does. Stop slowing down the internet speed on the most used device in the home. All this company tries to do is get more money from their customers. I can't wait until Pitt County has competition move in here, because I hate Suddenlink. The image is for 5g internet.

Our internet has been out for two weeks, and when confronted with the urgency of not being able to work/school we were lied to several time. Waited around all day for four days in a row until we gave up and submitted to the universe that this god awful company was not going to help us in any way. I can honestly say this has been the worst customer service experience I have ever had.

By far the worst customer service I have ever experienced. I had a technician come out to set up the internet and he left before checking that the internet was operating. I had and installer come and fix the first installer's mistake. Then I was billed to have the 2nd installer come out. Now after disconnecting my service, I have been billed for another month when I am no longer using their product. Absolute crooks. I would never recommend this company to anyone.

Extremely disappointed with Suddenlink. They charged me $60 for a technician to come to my house for LESS THAN 2 MINUTES to push a button on my remote that I don't even use. Through all of their automated systems and over 10 people trying to assist me prior to the technician coming out, not one person told me to find that remote. To top it off, one representative told me they would waive the fee and now they tell me they can't waive it. Why don't you try following through with your word Suddenlink.

Where do I start - well they shut me off 30 days before my bill was due. I had no internet for like a week and still got charged for it. Internet was slow. When I called about the problem the representative had no idea what to do, kept telling me to do the same thing over and over. I am happy to switch to a different internet provider. I will never get Suddenlink again ever...

Suddenlink provides some of the worst customer service I have ever experienced along with unstable internet and common billing errors. I could not in good conscience recommend Suddenlink to anyone. Unfortunately I have no other option, however if you have another option for internet go with it!

I have a house 20 miles away from here and there is competition for internet service and I have a good company there. In the city of New Bern, NC there is no competition and no worse service. If you are considering coming here you need to be aware that this is the same company that has given the same value of 150 a month for high speed internet that at best is only down twice a day and is on record in the House of Representatives by Representatives Murphy from NC as completely bad on a good day and the only reliability is that it goes down at regular intervals. This is not the first time I have seen this, this has been happening with the internet here for more than a year, but no one listened until the special election of Rep Murphy, I am still waiting for my call back from Suddenlink to address this problem but after 10 months I guess it will not happen. If you have any choice of suddenlink or smoke signals, pick smoke signals as more reliable.

We're moving to Georgetown, TX in September. Scheduled our Suddenlink service set up on 8/7/2021. Called to cancel service 8/8/2021 because they were charging us $174.14 for service that would not begin until 9/7/2021. We don't even close on the property until 9/3/2021. They withdrew the $174.14 from our acct. On 8/11/2021, we called Suddenlink and spent WAY TOO Much of OUR time on the phone with them. We talked to a guy named Tulio who after 34 minutes gave us a refund confirmation number and stated the refund would take 10-12 business days. That was unacceptable. We demanded to speak with a manager, but Tulio told us they were all in a meeting. We demanded a manager call us back within the hour.