Suddenlink Reviews

If they could get zero stars, that's the review they really deserve. They are really allowed to treat people however they wish.. They are not trustworthy at all. They are not service minded or customer respectful.

My wife and I just spent 3 and 1/2 hours on the phone with non-English speaking people trying to cancel our account. This is the absolute worst company on the planet. We turned our modem in June 2, 2025 & got a confirmation number. Requested disconnect of services same day and got a confirmation number. Now these buffoons are trying to charge us for June and July. Worst customer service EVER. Gave them 1 star because ZERO was not an option.

Optimum has the worst service imaginable. Takes forever to find a real person and when I do they have a super heavy accent I can't understand and they never fix anything. Been trying to get service for 6 weeks and it has never worked and yet they still bill me. Avoid this company like the plague.

As the other negative reviewers have been saying, customer service isn’t that at all!!! Their phone system is nearly impossible to speak to anyone ever. They will disconnect you for nonpayment but your account is still active to charge you for the NEXT month if they disconnect you before the new cycle unless YOU DISCONNECT before the new cycle begins. THIEVES!!!

They raised my bill by $12. I didn't know that. I have auto payments set up. They shut off my internet, disrupted the whole company and cost me a LOT of $. All for @12!!! They never answer their phones. You can waste an hour trying to get hold of someone. They are so easy to HATE. Avoid this company at all costs. They are HORRIBLE. I'm donating space on my property for a tower for another company. We will take 3500 customers from Suddenlink. That is a wonderful feeling!! All the neighbors hate suddenlink.

I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. He said he could lower it after I wanted to discontinue the service. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours.

After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Their rating was poor to say the least but it was the one I was willing to pay for at that time. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. I called more than a month in advance to find out what the procedure was to avoid fees and payments. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it.

It's a horrible company. Very sneaky and not client oriented. Don't deal with them if you can avoid it. Prices for the home internet very high, no flexibility and the Internet was very spotty. I was with the Suddenlink (Willis, TX) for 6 years and they were bad... but they had monopoly and we didn't have any choice. In 2022 Optimum bought them and got worse! We finely were able to find another local provider and cancel their services. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. When I tried to ask for the prorated bill, they wouldn't do it.... due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. But we weren't informed, and we didn't sign any ennoblement. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use.

Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. All around worst providers ever. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else.

Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current month’s charge, and other HBO charges. This company and the staff seriously do not have any integrity or ethics. Their accounting system has a serious flaw.

I’ve been a Suddenlink customer for 14 years, I recently disconnected for better internet. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Instead, they billed me for the full month. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity.

If I could give Suddenlink NO STARS I would. Or even negative stars. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Unacceptable. Their service is TERRIBLE. I have not had internet now for 2 days. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! One to two DAYS? For them to repair/resolve their own internet issue? Like most people I work from home and this is completely unacceptable. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Their service is a joke.

I have worked in the field of IT for many years. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. I asked to get a admin on the phone that can answer and of course they can't. Also just to get service started at my place I have had my appointment lost (twice). I also was told they do not keep tracking of confirmation numbers. So I am wondering what would be the reason of giving them out. If no stars becomes a thing this company sure would have that.

I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. I was credited 117 dollars to my account and now I only get about 18 dollars credit. The company took away about 100 dollars of the 117. I was going to get cable and phone service. Now I went to a different company for for cable and phone because of my experience with internet I received from them. I'm currently looking at different options for internet. Also customer service was horrible. Wouldn't let me talk to a manager. I ask several times to speak with a manager. Never got to speak to a manager.

I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. So on July 5th that's what we did and there was no internet provided. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Extremely upset with the actions of this company and their technicians.

Why lie to consumers and potential consumers with claims of award winning internet? Why, take advantage of honest, hard-working consumers? Suddenlink is taking advantage of thousands of consumers in Texas and apparently all over the U.S. For 3 months I've paid premium prices for garbage internet, customer service and tech support. Your supervisor in the Conroe is a liar, boisterous, and unprofessional. He never introduces himself by name, talks loudly, talks over us, and passes the problem off to the TECHS on-site because he’s obviously far too incompetent to do the job.

We had Sudden link come and provide internet to our home in October 2021. They said they would be back in two weeks to bury the line. Here it is July 2022... multiple phone calls, emails etc and NOTHING has been done. We have to mow around the cord, the cord stretches all the way through our yard, across our driveway to our house. We drive over the cable every single day. We have stopped by our local Suddenlink site in Branson, Mo. They were no help and just said it's on the list, but couldn't tell us when that would be. Someone has come twice and painted orange lines in our yard to designate where to bury the line... but no one has come to bury the line. 9 months!! All we get from customer service is, "I understand you are frustrated" and "I'll reach out to the field department to see where they are with this". Nothing has been done.

I returned their Altice modem and requested the $10 additional charge be removed. The return was verified. The next month bill still contained the additional charge. I called and spent a large amount of time trying to go through their virtual agent and trying to get an agent on the line. They assured me I would receive a credit and the charge would be removed. It was not. I called several times the next month and finally told only a manager could remove the charge and one would contact me. No one called.

Suddenlink has the worst customer service. It appears the normal course of business is to legally steal from clients with surreptitious systems "CANT DO's"; yet the systems responds to people. I called in several months ago to have the so-called bundled internet HBO package removed and it was never done. Called back and was supposed to have a manager call back; never happened. This whole transaction has been a nightmare from start to finish. Not to mention I have 2 households with them, yet I am a invaluable customer; perhaps business is ran on volumes not good service. Theft at the highest level.

Today, I experienced the worst customer service to date from not one but 2 Suddenlink representatives. Let me begin by starting with yesterday. On June 28th, my husband called Suddenlink to complain about our internet speed. We pay for the highest plan, and are only getting around 230 mbps, we have had several technicians come out, and all have said the same thing “sorry I don’t know what to do”. They leave without fixing anything, and we get a service call charge just for them showing up. The woman on the phone yesterday told us she would send a technician, we wouldn’t get charged, and she would prorate our bill for us. We are paying $165 a month to get LESS than HALF of what our speed should be.