Suddenlink

Suddenlink use to have the best internet service but since they have changed to Altice it is really POOR quality and this all in one service really sucks. We were out of service for almost a month and they refuse to give us credit and the bill is supposed to be set but it keeps going up and up and up and we can't see why. So during the pandemic we decided to add cable to lower our bill. We have been customers for years and we only had phone and internet service and they have been trying to get us to get cable for many years and we finally decide to add cable to lower our bills and the bill was 68.18 more than what they said it would be and the bill is still like 30.00 more than what we was told it would be.

Generally the people are nice to talk to but that's about it. I had internet in Kingman Arizona and transferred the account to my roommate when I moved out. It was absolutely unreasonable how many times I made phone calls to make sure the account was transferred. I was assured by 3 different managers that the account was taken care of and that the services were no longer in my name. Each request was made 2-3 weeks apart. Until I was told finally that the roommate had absolute control of the account and could take care of everything from that point on. Now my old roommate is moving out and went to cancel the account and found out it is still in my name. It has been over a year since I used the service and they were still running it under my name. If the roommate just moved out and never told me I wouldn't have known until it went to collections. I just don't understand how they messed this up so many times.

I have had it with this company. After requesting a bill for 6 months, being charged late fees for the bills I never received and making multiple phone calls to get the matter resolved I’m told it’s my responsibility to pay my bill and that I should go online and figure out what I owe. So apparently it’s ok for them to not send a bill but it’s required you track it down and pay on time. Next issue... price for life is a lie. Only 12 months with no explanation for the price increase. When I was able to speak with someone after being on hold over an hour all they can tell me is look in the top corner and you will see the difference in price. Guess they assumed I can’t read but couldn’t give an explanation as to why it increased.

I have been an unhappy customer for 12 years due to there being no alternatives in our area. This company does not care at all about customer service or satisfaction. It is very difficult to actually get to speak with a person, and when you finally connect it is with someone in a foreign country who knows nothing and puts you on hold.

Suddenlink had offered me a gift card then I upgraded, got more channels and they said because I added channel I would not get my gift card. That's wrong. They will cheat you out gift card. Don't un grand or upgrade your channel after you get gift card. 4th month. I got cheated out mine.

I first loved Suddenlink, Price was right, great speed. When I signed up, I was told the phone would be $25 a month for life. Several years later, I use cell phones only, so let's cancel the landline. No problem, I should save less than $25 a month. Got herded into retention, agent said if I un-bundle and just have internet, my bill would go up. I had 100meg internet speed when it started, now it is down to 50's. $123+ a month for just 50 meg internet? What a ripoff, they can do it, because there is no other provider in my area.

First of all, their internet service is the worst. It is a miracle if you can watch a two hour movie without interruption. I got a message to update my credit card as the time on it was nearing expiration. So I made an attempt online. Their site wouldn't take it and it kept on telling me to call them. So in the time most need for internet services, I have to call as it it is 1960's. So I call the number that was supplied to me. I wait for 45 minutes and finally, I gave up. So I tried their "Chat Box". I was there another for another 30 minutes and their virtual assistant would not connect me to a live agent. So what am I to do? It is extremely frustrating. I wished I had alternatives, but they have the monopoly in Mammoth Lakes.

We have limited options for internet where we live and this is the ONLY reason we are still with Suddenlink. We’ve been without internet for nearly a month. Their maintenance guy named Charles has told the tech that our connection issue is above his pay grade and that we should cancel our service because he can’t and won’t fix it. We’ve had almost daily calls to customer service who tells us they’ve escalated our issue and we should have it fixed sometime soon. It is extremely disheartening when a company operates in this manner. There are no US contact numbers or emails available to the consumer to reach a US based representative. It’s just sad to be stuck with this company.

So I called Suddenlink a few weeks before we moved to new address. I told him 203. For some reason he put in 206. The tech never called to tell me he was on his way. He hooked up service at that address. I called to find out what was going on. They said I had service hooked up. Clearly I did not since no one showed up at my house. I explained to them that I saw the Suddenlink guy at my neighbor's house, expecting them to come to my house next, thinking the neighbor had Suddenlink at their house to do some work. I went inside and came back out and Suddenlink was gone.

Spring Hill Kansas has the third worst internet speeds in the entire U.S. and Suddenlink is so bad we are putting in our own fiber network to get rid of horrible latency, frequent outages, and atrocious customer service. They take our money and run.