Suddenlink

I've have had this service for nearly 3 years now. It started off great, fast speeds and no connection issues. Now for the last year, My internet has started to get worst. I started with me having to reset the modem once every other month then it was every month and now it's 2 to three times a day. It goes out at random times all through out the day. It affects my work and business. I even lost service for over a day and a half and never got pro rated for the down time on my bill due to issues on the company end.

My family and I have been a Suddenlink customer for five years now. We recently moved to Lexington for a new job and obtained a new provider. While in the process of selling our home, the internet was left online for our security cameras. We utilized nine days of the monthly billing period from. However, we charged for the full (30) period. We asked for a pro-rated bill, based on our usage, and we were told that they do not prorate any bills. This is very disappointing, and in my opinion, unfair ethically.

Worst service ever.. We purchased our house late 2019 and have had nothing but problems with this internet service. Techs have been out several times and it is not on our end. So we now have had 2 additional appointments to have a technician come out and they have both been NO SHOWS.. We have to work from home and need good internet but we are paying for something we are not getting. Can't even get a technician out here. For the love of God, just get it fixed already..

I've wait over 30 minutes (and counting) in attempt to cancel an appointment due my having to isolate because of virus and still waiting. The service with this company has been poor by any standard. I had CenturyLink prior and would recommend to anyone thinking of getting cable service. I'm so disappointed in this company and their complete lack of respect for the customers.

The technical support personnel that I spoke to, Omar 8:46am 8/9/20, did not resolve the issue and in fact blamed the problem on me since it showed correct on his end. His lack of help escalated and I was told that I could not speak to a supervisor. As I am working from home due to Covid, he only offered me a service call one week out. Frustrated with the entire unprofessional process, I called back and spoke to a different person who was more helpful scheduling an appointment sooner and helped me report the previous technical assistant, Omar.

Suddenlink is now charging a $1 convenience fee to pay them. Making me pay for them to take my money, ridiculous. They closed the Lufkin office so you cannot pay in person so I'm done with Suddenlink.

I became a Suddenlink customer at the end of January 2020. I was led to believe I had unlimited data and my first two bills were exactly what they should be. Then the coronavirus pandemic began and a stay home order was issued, obviously not the fault of Suddenlink but they agreed to the pledge Keep America Connected. They kept me connected, but not without charging me overage fees like crazy. My third bill with them had $120 of overage fees! Because I had “went over” my UNLIMITED data. Because of the offices being closed, the first few months of the pandemic only offered technical support in the form of answers in the self help section of their website. I had been calling and calling to figure out why I was being charged for going over my data.

Don't believe those price for life claims they put out there. They manage to raise the price several times a year with "Fees" that appear from nowhere and then the actual price starts to change. They have lied to me on several occasions and they lie to my daughter when she calls about her account which was a guaranteed price for a year. It has almost doubled in 8 months! I wish we had an alternative, but since Altice bought them their support has been ruined. Before they were a good company with local support. Now they have a call center out of India, which tells you they are from Miami. (Ask them how they like the golden gate bridge. It's hilarious!) They have set up a "Competing Service" locally which is also owned by Altice to make it look like you have real options, but you don't. Stay away from them if you can.

Internet has been intermittent for 3 months (cuts out), can not call C/S (automated response); chat is useless (internet cuts out) and 2 service appts. were cancelled saying we weren't home (here both times). Checked security camera video and caller I.D.... no tech ever showed. Since becoming Altice, C/S is GONE.. totally non-existent. Paying roughly $200 per month for what???? Filed complaints with FCC, Texas A.G. and BBB.

I really don't know where to start except they are the absolutely worse ISP I've ever dealt with.