Suddenlink

0 stars. This is absolutely the most dishonest company I have ever dealt with. No exaggeration. Do not use them if you can avoid it! After many hours, on hold with these people every time you call it at least 45 minutes. I am now, 55 minutes as we speak and can't talk to anyone I can understand. Canceled this service and mailed the equipment back in early April, called and got a final bill which was paid April 29th and now 2 months later they are sending me another bill for overage in an apartment we had moved out of and confirmed equipment was returned and received by Suddenlink on my last call of over an hour. Today, after transferring numerous times, each giving an account number and telephone number, all this hold and they don't even transfer that. Then they tell me to speak with a supervisor it will 2 - 4 hours. Which is after 11:00 pm my time. They are horrible. Rude and unprofessional. How can I leave 0 stars???

I have been a Suddenlink internet subscriber for years now because they were the only option in my rural area. I have experienced short outages dozens of times per day due to poor infrastructure that they will not upkeep making the service pretty much useless for online gaming, livestreaming, video conferencing and the like.

Suddenlink is the worst internet provider I have ever had the displeasure of being forced to subscribe from. If they did not have a literal monopoly on my area, so that I have NO other alternatives, I would have disconnected their services. If you ever have any other options, do NOT get internet from Suddenlink. They had the wrong apartment number for my service, and I called them SIX TIMES to correct the address. Each time they told me the address had been corrected in their system--a blatant lie. I warned them that as soon as someone moved into the vacant apartment we were not in, they would have an issue when that person tried to connect their service. I was completely right. I woke up to to calls from Suddenlink that there was an issue with service at "my" address.

Worst internet experience ever!! They clearly are advertising to set themselves up to be bought. However, they do not have the servers to support their customer. If I were a big fish looking at them I would run, because it will cost you a lot of money to make Suddenlink to be barely compatible with the worst satellite system. Again, come to peak time, they suck! Good luck to anyone who buys them!

Damn monopoly. I’m begging to get off SuddenLink. They have always been a terrible company to deal with, they continue to be a terrible company and now they’re rebranding because they’re running from their horrendous reputation. It is unfortunate that this company outbid so many other providers and they are the only high speed internet Option in many areas including ours. Let me try to list the unending issues with them.

I tried to get Suddenlink Altice purchased & installed in my home. I had called sales...outsourced somewhere in Latin America. Had a sales rep that promised me the moon. More channels, bigger better faster than I had before at a cheaper price... Additional DVR's at no charge. A booster for my Internet. 1GB speed instead of 400 mbp's. Promised me that install was going to be the next day, so I took off of work to be here. NO INSTALLER SHOWED. Then I go to my e-mail & the install is schedule for the following day so I take another day off of work. Installer shows up & installs 2 of the 3 tv DVR's. Cannot figure out the 3rd one so he says he is coming back later. NEVER SHOWS UP AGAIN! I call Suddenlink when I realize that there is an issue with the cable package I have... NOT ONLY DO I NOT HAVE MORE CHANNELS than I was promised. I ACTUALLY HAVE LESS...She gave me basic cable which I do NOT WATCH!

I was with Suddenlink for almost 6 years. When I decided to switch company, Suddenlink charge me for a modem that they never gave to me. I bought my own modem from Best Buy and I still have the receipt. Plus, if they would of provided a modem they would be charging me rent for the modem which they never did. Now they still want me to pay over $100 for some they never gave me. Big scam and I would just stay away from them.

Was not looking forward to having their service due to the many negative reviews. Let me add my voice here. Suddenlink (now Optimum) is unreliable. I ordered 1GB internet and while it is fast, it's dropped constantly to the point where browsing the internet is not enjoyable anymore. Youtube videos do not load, pages time out, etc. They don't know how to handle the load. It seems like they throttle which should be illegal, BTW, since I'm paying over 200 a month on cable and internet. I have no choice but to use them because I work from home and have no other high speed provider. Since they are clueless (they would have figured it out by now), I'm patiently waiting for another supplier who I will be throwing my money at. Poor Optimum for buying Suddenlink. We have fiber optic being laid out in my city as we speak so they will be losing most of their subscribers when it's finished. No matter if Optimum fixes things, I am moving to the new fiber optic provider.

Suddenlink came in and installed lines in our community. We were excited to switch to a higher speed internet. They came in and had issues running their service to our home, after months of rescheduling and having different people come out and do nothing we had to move on and cancel. We never received equipment, or any type of service yet they want to bill us $300. Absolutely ridiculous, it has been 2 years!! Every time they sell the debt to a new collection company, we have to call Suddenlink on three-way with the collection company in line. Expect an entire day wasted because the wait time are over an hour and when you finally connect with someone they are not able to help. Worst company, worst customer service, if you have options.... RUN! And do not look back. Save yourself the headache and years of frustration.

I've been a Suddenlink customer for over five years. Over this time my cost for internet hasn't changed much, now paying $87.10 for 400mbs. My service has been pretty good no complaints there. I received a notice that they were changing their name to Optimum so thought I'd see if anything else had change. I went to their chat session and was wondering about their new pricing. And am proud to say I got the same double talk and inconsistencies I've had in the past. They offer an advertised plan of 300mbs for $29.99. I was told after all the add-ons would be over $76. So no sudden link hasn't changed only their name same suddenlink in a different package. Was told to call them. I asked if that was better. Last time for me was on hold for 4hrs. She shut the chat down... Just beware of the hidden costs. Mine are $34.89 for internet + $30 for 400mbs + modem $10 + $6.99 ins. Tricky, tricky.