Suddenlink

Suddenlink

 3.8/5 (630 ratings)
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About Suddenlink

Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. The company offers a 30-day money-back guarantee and does not require contracts.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 2 stars
  • 1 stars

Pros

  • Plans start at $35 a month
  • Easy-to-use central platform
  • Price for life options on some plans

Cons

  • Not available in all areas
  • Difficult to cancel

Bottom Line

Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Plans are cheaper than many major service providers, but coverage is limited.

Top Suddenlink Reviews

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Rated with 5 stars
Verified

Everyone is very nice in person or on the phone. They answer questions, seem happy with their jobs, always make sure I'm taken care of before I get off the phone or leave the offi...

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Rated with 5 stars
Verified

I have been with Suddenlink about a year and a half. Their technical performance has been excellent. I have appointment with their customer service representatives online, over th...

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How does Suddenlink internet work?

Suddenlink internet plans start at $35 a month and have no annual contracts. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services.

Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. It is easy to make changes and modifications to your plan.

If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract.

Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Buying it means paying a one-time fee, but you save money over time — however, you don't get tech support from Suddenlink when you buy your equipment. If you rent, you pay more over time, but the monthly costs are low.

Suddenlink mobile service

Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. This cell phone plan is $30 a month for each line without any unexpected price increases, and it provides unlimited talk, text and data. It offers 99% nationwide coverage, and you can cancel at any time.

Suddenlink internet prices

Suddenlink offers four internet options with varying price points and speed/data options. Plans and price points may vary based on where you live.

Internet planCost
Internet 100$34.99 a month
Internet 300$44.99 a month
Internet 400$54.99 a month
Internet 1 Gig$74.99 a month

Suddenlink doesn’t have any contracts or data caps. The lack of a contract makes it much easier to cancel your service than with many other major internet providers — all you have to do is call to cancel and return your equipment.

Other Suddenlink costs to consider

Standard installation is free when you sign up online or $49 otherwise. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. There is also a $3.50 one-time network enhancement fee.

If you cancel your Suddenlink internet service, you must return your equipment or pay for it. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router.

Suddenlink FAQ

How much is Suddenlink internet per month?
Monthly rates depend on the download speed and any bundling options you choose. On average, monthly rates range between $35 to $75 a month.
Is Netflix free with Suddenlink?
No. Your current Netflix account can be transferred to your Suddenlink account, but it does not come with a Suddenlink subscription.
How can I pay my Suddenlink bill?
There are many ways to pay your bill. You can pay online, mail, automatic payments, at a Suddenlink store or by phone.
Can I cancel my Suddenlink service online?
No. You need to call customer service to cancel your plan.
Who owns Suddenlink?
Altice USA owns Suddenlink.

Suddenlink Reviews

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How do I know I can trust these reviews about Suddenlink?
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  • 4,134,509 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 7, 2022

I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. He said he could lower it after I wanted to discontinue the service. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours.

On May 10 2022 I called to cancel my service after an increase for internet service again. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. I want to cancel." She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." She kept trying to get me to change mind and said, "No, thank you. I just want to discontinue my service." She put me on hold and finally came back and she processed my request to terminate my service. My billing date was on the 14th of every month. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May.

May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." I thought this odd and hung up. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Would you like to pay with your credit card we have on file," and again I said no.

This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit.

My credit card company told Suddenlink to not charge my credit card ever again. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Worst customer experience in my life of 68 years. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 20, 2022

After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Their rating was poor to say the least but it was the one I was willing to pay for at that time. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. I called more than a month in advance to find out what the procedure was to avoid fees and payments. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it.

During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Went looking for that second piece of equipment and did not see it. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. "Well can you enter that somewhere so I'm not charge?" This was solved. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended.

I have a bill coming, for a whole month. Termination date set up for a month after the equipment was return. "Excuse me?" That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled?"

Phone calls suddenly drop, no one called me, no one emailed me back. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Nothing, I call the number and the person in question starts with the same "our policy states..." and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?"

I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Next time I will listen to the reviews posted out there. Listen to mine, customer service is pessimal.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2022

    It's a horrible company. Very sneaky and not client oriented. Don't deal with them if you can avoid it. Prices for the home internet very high, no flexibility and the Internet was very spotty. I was with the Suddenlink (Willis, TX) for 6 years and they were bad... but they had monopoly and we didn't have any choice. In 2022 Optimum bought them and got worse! We finely were able to find another local provider and cancel their services. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. When I tried to ask for the prorated bill, they wouldn't do it.... due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. But we weren't informed, and we didn't sign any ennoblement. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use.

    Suddenlink response

    Hey, Tetiana! We appreciate you leaving a review. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 5, 2022

    Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. All around worst providers ever. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else.

    Suddenlink response

    Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Thanks!

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    Rated with 1 star
    Verified Reviewer
    Original review: July 29, 2022

    Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current month’s charge, and other HBO charges. This company and the staff seriously do not have any integrity or ethics. Their accounting system has a serious flaw.

    Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Public, please do not use Suddenlink. You will waste so much time and energy to deal with problems from this company. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all.

    Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. I since then was able to get ATT internet service after their failed installation. 2.5 months later, Suddenlink charged my credit card for $70.41. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services.

    Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. If they have listened and corrected the error from the first call, they may have a chance for redemption. I would not recommend anyone using Suddenlink.

    Suddenlink response

    Hi Clara. We appreciate you taking the time to share what happened. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number

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    Rated with 1 star
    Verified Reviewer
    Original review: July 27, 2022

    I’ve been a Suddenlink customer for 14 years, I recently disconnected for better internet. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Instead, they billed me for the full month. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity.

    Suddenlink response

    Hi, Monte! Thank you for your feedback. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number

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    Rated with 1 star
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    Verified Reviewer
    Original review: July 21, 2022

    If I could give Suddenlink NO STARS I would. Or even negative stars. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Unacceptable. Their service is TERRIBLE. I have not had internet now for 2 days. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! One to two DAYS? For them to repair/resolve their own internet issue? Like most people I work from home and this is completely unacceptable. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Their service is a joke.

    Suddenlink response

    Hey, Shelley! We appreciate you leaving a review. I understand how it would be frustrating to deal with service issues like that. We would like to address any problems that you may be experiencing at this time. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 18, 2022

    I have worked in the field of IT for many years. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. I asked to get a admin on the phone that can answer and of course they can't. Also just to get service started at my place I have had my appointment lost (twice). I also was told they do not keep tracking of confirmation numbers. So I am wondering what would be the reason of giving them out. If no stars becomes a thing this company sure would have that.

    Suddenlink response

    Hi, Gerardo! Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance

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    Rated with 1 star
    Verified Reviewer
    Original review: July 17, 2022

    I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. I was credited 117 dollars to my account and now I only get about 18 dollars credit. The company took away about 100 dollars of the 117. I was going to get cable and phone service. Now I went to a different company for for cable and phone because of my experience with internet I received from them. I'm currently looking at different options for internet. Also customer service was horrible. Wouldn't let me talk to a manager. I ask several times to speak with a manager. Never got to speak to a manager.

    Suddenlink response

    Hello, Allen! Thanks for leaving a review. We are here to help and would be glad to further address this. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Thanks!

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    Rated with 1 star
    Verified Reviewer
    Original review: July 14, 2022

    I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. So on July 5th that's what we did and there was no internet provided. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Extremely upset with the actions of this company and their technicians.

    Suddenlink response

    Hi, Preston! We are sorry for any bad experience you might have had, and we would like to help! . Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info

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    Suddenlink Company Information

    Company Name:
    Suddenlink
    Website:
    www.suddenlink.com