Suddenlink

I disconnected service and turned in equipment on 8/26. At that time I had a balance owed me of $129.56. Service was disconnected on 9/1. After that, I received a bill for 9/1 - 9/30 service (74.99). After that, I received a bill for 10/1 - 10/31 service (118.34). After FIVE calls to billing trying to get an explanation of why I am being billed for service AFTER I disconnected, I am told the account has been disconnected on 9/1 and I will receive a refund check of 21.67. STAY AWAY FROM SUDDENLINK!

Can never get TNT if there is a golf match on, never get ESPN if there's a big game on. I called their customer service, after 30 minutes navigating through their menu and then being transferred to someone who literally told me the only way to get credited for any cable you pay for is if your cable is out for at least 23 hours. Wow! What about not being able to watch the Players golf tournament or right now, I'm in the Houston area, and the Astros are playing Boston on TBS... no reception. This is absolutely the worst service I have ever received from any provider in my life and I'm 67 years old. Sorry but true.

I just had Suddenlink installed and have had nothing but problems with reception, connection and calling into them. When you call into them, you have so many options that do not apply to why you are calling. NO option to speak with a LIVE person. After trying several options, you then get a LIVE person. Extremely disappointed and frustrated with them. Truly considering going back to DirecTV. At least with DirecTV you can get a LIVE person when you call. The ONLY reason I left DirecTV was because when it storms or rains hard you lose your reception. I was told that with Suddenlink that does not happen but geez give an option to get a LIVE person when you call their number. Bottom line... VERY DISAPPOINTED AND FRUSTRATED WITH THEIR SERVICE AND CUSTOMER SERVICE IS RUDE!!!

I have used Suddenlink internet for about 8 years, 5 with my husband and then 3 on my own. In the three years I have had Suddenlink, my payments went from $70 to $123 (same plan all three years, unlimited, up to 100 Mbps download) The charges were never announced, there were no improvements in service. In fact, they had become worse, but I was patient because I had been with the company for years with no real complaints.

Sudden Junk decided to change the channel line up again. The last two weeks, the internet was slower than dial-up. I called and talked with them. We don't see anything wrong. Well idiots that answer service calls should know that the system is being worked on, they don't!!! I will schedule a service technician to come out. Why? It's your servers that are the problem, not my end. I am an electronic engineer, I mean you're talking bull. I'm not going to pay for them to send a technician and when he leaves have the same problem.

After several menus (none with option for technician) and 3 fix-it bullets, none of which worked, I hit a wrong number and got disconnected, on second try I got to a menu with more options for me to try and fix it. What I wanted to know was why the box shuts off several times a week near the end of a program. Our electric co. is wiring for cable tv, and telephone, internet, a little higher $ but maybe more dependable.

I would not recommend Suddenlink to any of my friends. This company has the worst customer service imaginable. In August my internet speed was very slow and I called customer service. At that time they told me they would have a technician come out at no charge and look at my modem. The technician discovered that I needed a damper put on my modem and my speed would improve. He told me that there would be no charge because there was no cabling work done. I got my bill and had a $60 service fee added to it. I called Suddenlink customer service and they told me that I should have known better than to believe the customer service rep and technician. They flat-out lied to me and refused to refund the $60 service charge.

I called because my internet speed wasn’t where it should be. After testing over the phone, the C/S Rep said they would schedule somebody to come out. They come out & new modem they say is bad. They don’t fix anything. 2 weeks later my bill comes in with a service charge that I was never told anything about. I call & talk to Rep & Supervisor but they won’t remove the fee. They said I don’t have inside coverage plan - never been made aware of at any time. This is bad communication on their part. In some part of the communication they should have told me I would have been charged for this service call. I don’t agree with this. What service do they provide?

SUDDENLINK... strikes again! Suddenlink’s latest move to cut costs (and further reduce customer satisfaction) is its replacement of its older, readable, usable and more powerful TV remote with a new, tiny, cheaply built, and almost unreadable unit. If your old Suddenlink remote fails, or if you are a new customer, you’ll no longer receive the Atlas unit. Instead, you’ll receive the “Maestro” (T4HU1617 46k... a tiny POS). Consider this: The “Maestro” doesn’t have backlit buttons (keep a flashlight ready). The “Maestro” buttons are tiny, with even tinier letters (get out the magnifying glass or your readers). The “Maestro” doesn’t have a “video source” button. The “Maestro” is very, very cheaply built (so handle it carefully... it’s going to fail). The Suddenlink employees (storefront people and techs) I’ve talked to admit that customers hate the new unit. Suddenlink, however, doesn’t seem to care.

My husband and I signed to get internet and cable and we also wanted the sports package. When the technician came to install everything not only did he come 2 hours late but he came unprepared. He came with no DVR box that we needed for the cable which meant no sports. 3 weeks later still no box. At this point I had to call because no one was calling us and I told them that I just wanted to do the 30 day money back that they were advertising before I was charged for services I was not using.

I saw a promotion for Suddenlink, where you can switch and not only get cable internet but it included Netflix for a year for free. At the time I had Directv and my bill was increasing. I never had an outage either Directv or technical problems. I was with them for two years. I was trying to budget and Suddenlink sounded like a better option at the time. BIG MISTAKE, very big mistake!!! I’ve now had Suddenlink for two months. Every week there’s an outage then my bill jumped from $90 to $200! They expect their money but I can’t use the internet or cable so no Netflix no nothing! I’m furious! They scheduled a technician to come out but that’s $60 lol. Nooo don’t do it. Runnn! Very very very bad service. Although the customer service reps are nice, this service sucks!

I have been a customer of Suddenlink for nearly 10 years, regardless of the multiple screw ups they have had over the years. Recently my bill was raised about 11.00 without any explanation. I called to find out what happened and I was told "our company has the right to increase our fees at any time, is on our disclosure that you should read". Nice to know that they have those, may be your next customer might read them. For the price I am getting internet at this company, I could go somewhere else and get a higher speed for less, and if I am lucky better customer service...that is my disclosure.

I have never been so frustrating with a service provider ever. Here is what happened. 1. I chose $59.99/mo internet service, but it was automatically changed to the $89.99/mo service during the process of signing up. I did not notice until a customer service rep called me a few days ahead to remind me about installation and mentioned the service that I sign up for is 89.99/mo.

Why do you keep charging us more for your services? Don't you know that everyone is going to quit using you because of your prices. I now have Netflix, Hulu, Amazon which comes free with Prime and all of this is cheaper than your monthly service of 200 channels. And charging people when they go over their internet services, I had internet service with you for 4 years and never went over but when I dropped my cable and just used you for internet suddenly I was over my internet allowed amount and this is one month of cancelling my cable. I get you need your money. Well then I suggest you lower your prices so people don't cut your services for lower price with more channels. But don't say I went over after 4 years.

We recently moved and got Suddenlink, from the start there has been bad communication. Not only did they come to my new home and drill holes in the side of our house without permission. We got a bill within days of signing up. Then got bills for installation which we were never told about. So we decided to cancel service. Just terrible customer service for them not wanting to be accountable for their customers and taking care of us. So we are canceled and we returned the equipment and then I get another bill for service for the upcoming month. I called in and they wanted to just fight me on it saying we owed the money which we don’t. I’ve never been so mad!!! I will never ever recommend this company to anyone ever.

I'm a very senior, handicapped person who was without telephone landline service for about 10 days. I called Suddenlink and they sent out a technician to see why the phone was dead. He was very nice but Suddenlink never told me it would cost $62. My phone was disconnected by a tile man who was replacing my floor after I flooded my house. He must have reconnected it incorrectly so I had no dial tone. I called Suddenlink to see what the $62 charge on my bill was about and they said the technician who plugged my phone into the proper space. Since I have had so many problems with my land phone in the past I thought it was Suddenlink again. My internet goes down intermittently on a daily basis as does my neighbors.

Suddenlink has the worst customer service. Two service call with no shows! Called to complain. Supervisor was suppose to call me in 24 hours. Never called! I rate this company 0, I called customer service again. The girl told me that they do not do after hour service call!

We experienced high winds on 9/20/18 at about 8:30 pm. Power pole was blown over. PSO, our electric service provider, was out in less than 20 minutes searching for the problem and restored power within two hours. They were prepared for the storm that was predicted days in advance. It is now 10:30 pm on 9/21/18. No sign of Suddenlink yet. Can’t call them - all I get is a prerecorded message that there are outages in our area. I can see the downed cable from my home but have yet to see any Suddenlink vehicles even drive by. This occurs every time there is an outage. Repairs take forever. They have the ability to send us countless unwanted ads via email but not the courtesy to send updates on repairs. I plan to cancel both TV and Internet service.

So I paid my bill and I paid it in full in August then I make a payment for September last week. Mind you my payment isn't due till the 09/26 and yet they shut off my service and tell me I'm past due. So I get on their online chat thing and this guy explains the bill and still couldn't tell me why my bill is past due if the payment was current. So then he proceeds to tell me, "Oh it look like they locked your acct. Cause it was past due." Well... Duh! But why?!!!

Suddenlink is all ported through Georgetown and it is where the bottleneck is. They peer with Google but that is the only service that is fast. All the other places I try to reach web pages on the internet and they are all super slow. I pay for 300/30 meg unlimited service and if I do a speed test sometimes it is so bad I get 19 down. I cannot use the Xbox, I cannot connect to services on it because of the lag.

I only need a new remote for my tv. It took me almost an hour of the phone, my cable boxes were reset three times and was informed about an outage in my area... Ugh! I tried Suddenlink chat and it was nightmare. I remained on the phone and continued with resetting my cable box. Finally, I reach a person who had as much personality as the automated system. I explained that my issue is simple for any company but this one. I told her the issue with my remote... up down button not working, numbers 5 and 9 is not working. Her next comment is... Did you change the batteries?

Suddenlink is a rip-off and a scam! They charge you for services they are not providing. I called today to disconnect our services because we are moving, and Suddenlink does not service where we are moving to; only to be told that they “can’t” disconnect services in the middle of a billing cycle. What BS! You are penalizing people for moving?! It’s not my fault you don’t service our new location, so why am I being penalized? You are having me pay for a service you are not rendering and I think that is quite illegal. People cannot control the timing of their job or other circumstances requiring them to move suddenly based upon Suddenlink’s billing period. If we ever move to a Suddenlink service area again, we will not be returning customers, and I will never recommend Suddenlink.

I settled on a Triple Play package, which was what I needed for work. The package include one phone jack installation. The tech who came on the Wednesday, did not have that on his work order at all!!! IT WAS NOT HIS FAULT, WHY WASN'T ON HIS WORK ORDER!!! The work order somehow did not have what services I was set to have installed! How does that happen? They ran into problems, which left me without services until Friday. His office told him to work on what he can and that they would send someone else to come on Wednesday to put install the phone jack.

I cut my cable bill months ago and only have internet. Once I cut my cable off my bill for internet went to twice what it was. I was fine as that is what I wanted my cable and tv bill to be so I just streamed what I wanted to watch. For months every week I get a advert to come back and get basic cable for 29.99. I finally decide to get basic as the election is coming. Well they advertise 29.99 but when you order you have to purchase the HD box. It is ten dollars. Now you are up to 40 dollars plus taxes and fees. How does 50 sound now plus my 69 for for internet. Paying that for internet and cable is ridiculous. I have never had a good interaction with this company and it just seems sordid and not truthful. Always a gimmick. Give me cable and internet without breaking the bank. You may get some customers back. I don't think they care.

This company does everything it can to not help you. I am set up for paperless billing which I thought would be a good idea. Bad thing is the email doesn't include your account number. Which I needed because logging in to pay my bill I forgot my security question. No problem right? Most companies have back up or can see you calling from the user's phone and fix you right up. Not SuddenLink. I spoke with three agents who refused to help me without an account number even though I know they could tell what account I was calling about. They said I needed to mail in a payment with the account number which I don't have or go to a store approved to take payment.

Yesterday I waited on hold for 32 minutes and was disconnected. Today I waited 45 minutes and was able to give all my information to the CSR so they could access my account. I told the CSR what I needed (which was fairly simple) and she promptly hung up on me. Now an hour later I have another CSR on the line and he says he can't make the change that I am requesting. So now I wait for someone that can, and take a wild guess what happened after a few minutes of waiting... You guessed it, I was disconnected! Since this company is so good at disconnecting I think that is precisely what I will do!

First, let me start by saying they are only getting one star on this review because I couldn’t post a review otherwise. In short, this company sucks. I’ve been having internet problems for 3 months and techs have come out to “fix” the issues. Problem is it never gets fixed and my family and I have to keep taking our phones off of WiFi to get internet service and it’s causing us to go over on our phone bill. They never want to send a tech out when it’s convenient for me and expect me to keep taking time off of work so that they can work on an issue that’s their fault.

I'm paying $100/mo plus taxes and fees for 250mpbs internet. In the past year I have never seen my download speeds above 62mbps. My bill climbed over $15/mo in less than a year for no apparent reason.

I could write a book about my experience with this sorry excuse for a company. Combine deceptive marketing, false pricing, inept field technicians, ignorant customer service reps, unkept promises, and poor product results in something akin to "you can't make this up". I live in a small town. Suddenlink is the only high speed internet service available to us. This company specializes in secondary markets across the US and enjoys monopolies in most of its service areas. It is no wonder that they get away with their dishonest business practices and non-existent service.

Way, way, way over-priced for a lousy, grainy cheapjack analog TV service. The only digital they have is that of local stations that provide it to them. A piece of ** TV provider--when I can--as soon as I can--I will change to anyone else. I live in Small Town America and they just bite us on the neck and drain our blood--and provide nothing. Internet is slow, backward, barely adequate.