Suddenlink

I just moved from CA to TX, and my apt complex only offered Suddenlink as an internet provider. In terms of retail service, these folks are terrible. But I will say that their business service has been very good for my employer. Here are the details: These guys are all about sales. The price they advertise is nowhere near what you pay, and if you use their online services to make your purchase, you won’t see the final price until AFTER you’ve already agreed to purchase.

Our local Suddenlink office does not answer their phone personally. Have to leave a voicemail. They are not returning the calls. We can not get in touch with a techie at any time unless we go to the local office. There is no way to talk with a tech on a weekend. Our wifi has been off for 3 days at a time. And the bill continues to go up. We're done with this company!

TV service out Tue am. 3 1/2 days till tech service. Thur pm tech fixes problem. 3 hrs TV out again. I drive to local Suddenlink Office. They say another tech will be out today. 6 pm no tech shows. Now I call back & they say it will be June 20th before another tech can be there. This will be 8 days with no service. This is just not acceptable. Since Altice has taken over the cable service for our town, the service is not customer friendly. It is horrible service. I will be going back to satellite company as long as Altice is in charge of the cable service.

Appointment was Friday between 8-12. Waited until 12:30 then left after calling for ETA and was told between 9-10. Supposedly he showed up at 4:51 but I was home and nobody came by. Never received a call saying he was there or on his way. Have talked to 11 different people between Friday and now (Tuesday). Only 1 person has been helpful. He told me the people before who have helped me haven’t done anything they said they would with my account. Everyone who said they’d call me back never did except this one person. One guy even hung up on me. Nobody seems to want to help or just says ‘we'll send an e-mail to dispatch and follow up’ but they never follow up. Terrible impression given to me as a new customer. Terrible customer service. They have me set up for an appointment tonight at 5:20 and if they do not show, I will be cancelling my services and going elsewhere.

I waited 4 hours and the tech never came. I even explained to the appointment person what I needed done and that I would be there. I called to say that the tech never came. They charged me $60 for a missed appointment. I pay for a maintenance plan that includes techs coming out for free. I am considering changing from Suddenlink on Monday morning. They can make a lot of money making appointments and the tech never shows up and charging for nothing!

If you have the expectation that your needs will be met by a customer service representative do not go any further with this company. They do not know the definition nor the concept of customer service. They are great at taking your money and that is about the end of it. If I did not live in an area where only they can provide decent Internet speeds, I would leave them behind altogether. If you have an option, do not ask these people for service.

All I'm trying to do is play some games like a normal person however we pay 150+ a month for TV and 100+ MB internet. But as of right now it seems like we're just getting scammed. The neighbors already switched to CenturyLink which is better than what Suddenlink can provide. However when we called them for someone to come out all he had to say was it's because this metal thing isn't screwed into the wall. And all that did was make it look a little nicer.

We have had internet with this company for 7 years & have had the worst experience. My husband works from home & requires full use of the internet. His job gets interrupted on a daily basis because of their service. We have purchased the best equipment possible & have had an electrician come out. There is nothing wrong with our house, it’s Suddenlink. We call 2-3 times a week complaining & they cannot fix their problem. I URGE everyone to stay far away from this company. Horrible service all around.

The week after installation, the service was degraded. The tech came to the house, and mentioned that another tech was in the area the day before to resolve degraded service. The service tested okay while the technician was there. I was charged for the tech coming out even though he admitted that there was an issue in the neighborhood the day before.

For well over a year I have had technical issues with Suddenlink. Some of which are: 1. Video freezes for up to 10 seconds. Phone also cut out initially. Occurred up to 10 times in 5-10 minute period. 2. DVR overheats and shuts down. 3. DVR box reboots by itself and gets stuck in a "Count-down from 99.99 loop". 4. Cable splitter when set up had cables connected incorrectly. 5. Remote replaced twice due to different problems. 6. DVR receiver box replaced now 6 times in less than a year with REFURBISHED boxes.

I got Suddenlink in 2013 when I started work from home. When they put the cable on my house, they did not hide it under the eaves, but just strung it halfway across the east wall of my house. Since that time, at least 5 Suddenlink salespeople have been by and vowed to have it fixed. IT IS NOT FIXED AND IT IS 2018. In about 2015, my due date was changed from the 16th (They said it was for my convenience, but I did not request the change) to the 13th of each month, and I was told I was paying ahead. Today, I decided to cancel due to poor service and cost. Well, they tell me I still owe and that service will not cancel till June 2, and they do not prorate. WHAT CROOKS! They gladly take your money then give you poor service, lie to you, and get a extra payment out of you.

Ever since his company came to St. Joseph Missouri we have had the worst internet service. Worst is everything. Their equipment is older than the company in St. Joseph they bought. They're trying to use it together and it's just messing everything up.

Installation went well but I wasn't given any instruction on using the system (all the tv shows and Tivo). Picked up some literature at the store. When calling them, the call director is a bit painful, but they've usually been helpful when you finally get to a person.

on May 2, 2018 I woke up to no internet, phone etc. I called to find out they disconnected my account because the March invoice that is "autopay" was returned on 4/27/2018. No notification of any kind to me. I asked how this could have happened since I have been on autopay for years on the same account with no missed payments "ever". I called and the person I talked to said that she saw we were auto pay for the one account for years. I went back to my bank and called to verify if they tried to run a charge on 04/27/2018 and they told me no. The girl at Suddenlink gave me the last 4 digits of the checking account they tried to run it thru and I told her we do not have such accounts with that number. She informed me the only way to get my service turned back on was to pay 2 months worth plus a $10 service restoration fee on 05/02/2018 on top of the $35 return check fee and $10 processing fee.

I have been a Suddenlink customer for 8 years, and every week I get junk mail from them in my mailbox, I call and remind them that I am an existing customer and would like them to stop sending me their advertising, they say it will be taken care of in 3 weeks, after 8 years it still has not been taken care of! NOW!!! a new wrinkle has been added to the mix of no respect!!! I have NO TRESPASSING signs on my property and front doors of my home, and that's right, here come the Suddenlink salespeople, knocking on my front door wanting to sell me a service I don't want or need, nevermind the NO TRESPASSING signs!!!

I am “supposedly” only responsible for internet; bill has doubled recently with NO upgrades. Bill now has bundle charge w/o me having a “Bundle” & they still say I am rec. “free” what is clearly a charge. Hate them!

Their bill is almost impossible to decipher. It is constantly changing and the cost increasing by a little here and a little there. We have lost service numerous times and it frequently takes several days to fix.

There is a lot of channels I never watch but pay for. The price is too high and I hate that I have to have a cable box because my old vcr won't work on it. But the customer service is very good and prompt.

Suddenlink recently "changed hands" and reduced the number of technicians greatly. When I call them they seem to always have an excuse. Their tech support is very weak. I am an electrical engineer and before I retired was an electrical troubleshooter for a large paper mill. I can tell many times that the tech person I am talking to is "faking" it. We are stuck with only one cable provider and Suddenlink knows it.

Don't put yourself through this misery!! I live in Lake Montezuma and had cable internet and TV installed last week. At first I noticed that each morning my internet was disconnected so I would have to reset my modem to reconnect. Then it started happening throughout the day. I called Suddenlink's customer service number and they promptly sent out a technician to diagnose the problem. According to the tech my modem and lines were fine, rather it was Suddenlink's 'microwave tower' that was having problems. I asked him when it would be fixed and he did not have an answer to this, only that they were working on it.

When I moved from L.A. to my new home in NM, I called Suddenlink for phone, internet & cable service. When the installer arrived, he asked if I wanted a DVR. I asked the cost. He said he had an old one in his vehicle & that it would cost $5/mo. I took the offer, but when I received my bill, the DVR was $20/mo. I called customer service & explained why I expected $5/mo. She called me a liar. I immediately canceled all the services!

My husband and I recently located to a new city. We had our Suddenlink services discontinued due to Suddenlink not covering the area we moved to. We turned in all equipment and received notice that our final bill would be sent out. Our last bill was received and covered up until the date we requested service disconnect. A month later we received a $215 adjustment fee from Suddenlink. We have no idea what an adjustment fee is and could not get a clear understanding from the Suddenlink rep. We have no intentions on giving them more money when our services had been disconnected an entire month earlier. They are clearly overcharging customers.

Suddenlink came to our new neighbor to run lines in November 2017. They dug 2 Huge holes in our yard. They did not fix our yard back and a hole is beside our drive and you can see all the pipes. It continues to grow and I have call them numerous times about this. Each time they take my information but state since I’m not a customer they will have to email the proper department but someone will call me. It is now April and still nothing with my last call last week. New neighbors have a small boy and if he or anyone steps in the hole Suddenlink will be responsible. I have told them this and yet no one cares to call me back. No one in the neighborhood will use them now due to same issues.

My experience is much like the others I’ve read. I move the residence. I didn’t use their service for the last month and three weeks that I was charged for so I asked him to turn off my service way before the billing cycle but they didn’t actually turn it off until the day after the billing cycle just to charge me for an extra month. Even after I explain to them that it wasn’t because I was switching it was because I was moving and there was already service provided where I was moving so it was not possible for me to use them where I was going yet they still did this to me.

I have been a Suddenlink customer for years because this is the only high speed option in our area. The internet drops nearly every day- sometimes for a minute, other times for almost an hour. I work and go to school full-time so this has been a major problem. They said I would need to pay them to have a tech come look at my new modem. Other family and neighbors told me they were having the same problems. I am also getting charged overuse fees for going over my data limits (teenagers) so I switched to their unlimited plan for $10 more a month. It was supposed to include a free year of Netflix. I still have not received my Netflix voucher and though I did not think it was possible, the internet service has been dropping even more everyday! If you have a choice- DO NOT choose Suddenlink! Really- you should probably make sure you are not getting a service owned by Altice the company that recently bought Suddenlink.

They on multiple occasions admit that they have prices for different customers, different regions and for different racial groups. For instance I pay one price by parents who is on Social Security and live two houses down. It's a higher price for the same service from them without any remorse from their company and when asked about this they say there is nothing they can do to give them a price break because they signed up for service two days after idea and must then pay a higher price for the same service that they are now offering at a lower price to everyone else around us. This type of behavior must be investigated by local law-enforcement agencies.

I am a long-standing client of Suddenlink and always pay my bills shortly after I receive them. This past month while on a 16 day trip to New Zealand (3/5 - 3/21) my bill came in the mail with a due date of 3/20. I paid the bill the night of my return which they received on 3/22. Just got my new bill with a $10 late payment charge. I politely called and explained that I was unable to pay until I returned and requested as a customer service to reverse the charge. After talking with a person in charge they told me that no one in that office has the authority to do that. (Really?) I could not find anywhere on their website to relay this so here I am looking for answers.

Took off a half day of work for an install between 2pm and 4pm. They never showed up, never called, when I called it was a call center in Houston that could not tell me even if they were coming at all or not... Terrible service on day 1! Unbelievable this is my only option for internet.

When I called inquiring about my bill for the third time, I was told three totally different thing about my account. When I asked to speak to a supervisor I was on hold for about 15 mins or so. The supervisor gets on the phone and gets smart mouth with me and before I would say something I would regret I hung up on her. I will definitely be cancelling all of my services tomorrow morning. Switching to CenturyLink.

So... Called to change business account to residential. We're told our phone would be down for two days. Then we were told our phone would be down for three weeks. We were told we could port our old number, then we were told we had to have a new number. We were told we could keep our current modems, then we were told we would have to swap the phone modem for a residential type. OK, all that said (by different people on different calls mind you), they scheduled a tech to come to my house yesterday (3-29-18) to swap out the modem. We would not have phone until then.