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The Suddenlink residential suite of services, available in the south, midwest and western parts of the United States, provides an end-to-end connected home experience through high-speed Internet, digital TV. and voice services plus advanced home security. With broadband speeds of up to 1 gigabit, Suddenlink is the fastest broadband provider in each city it serves.
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Poor service during the CV-19 issue - internet keeps going in and out. Called service numerous times this week - rep said problem needed a technician to come out. Last night @ 8PM, rep said it was an outage issue and the previous reps didn't have the correct info. Hold times for help are ~ 45 minutes. Also raised my internet only service from ~$62 to $82/month. When it works, it works ok. But when it doesn't - like during a fricken health crisis - then it turns into Charley Foxtrot. Suddenlink used to be way better than this several years ago before the changeover - now it stinks, especially customer support and the price. The ONLY reason I don't change service is because Suddenlink is the only one who services my area. But I plan to move, and definitely will move where there is more choice!
Signed up for cable after having internet and previous cable for 10 years. Only had internet at this time. They said they had a package for $69.99 for cable and internet plus some add-ons that were "free" like HBO and what not. My bill was around $45.00 before. He did say there would be a $50 install fee. No problem. Well I got my bill. I had a zero balance before this bill and it is $236.31. And they keep passing me around on the phone and I have to explain to the next person and the next person and so on!!!! Horrible company! No one can help. What do these people get paid to do? Don't use them! They lie. LUBBOCK TX
Hello Christopher! Thanks for taking the time to leave a review. We want to let you know that we are here to help and would be glad to further address this billing matter with you. Please don't hesitate to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ
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I had bundled service for years - cable TV, internet, phone. In mid-2019 I got a late charge because they changed their billing system (to Altice) without notifying me. The e-bills that had been going to my bank - to initiate a ePayment stopped going, so the payment wasn't sent by my bank. When I went to the local office to straighten this out, the agent told me just to pay the bill, not the $10 late fee and no additional fee would be incurred for not paying the late fee. Well, he was wrong: another late fee was charged. I called and haggled for 45 mins with them and gave up after they refused to remove the second incorrect late fee.
When I called to cancel all services the (3rd!) agent relentlessly begged me to stay and gave a slight discount for reduced services. Took 45 minutes. Service is sketchy, slow and down frequently. And what's with the data cap of 250G/month? Almost ALL other providers either have no data cap or have removed it due to the coronavirus crisis and people confined to their houses. What a pitiful outfit. Our community is actively looking into giving them the boot and providing its own internet and cable TV service.
Hello Lanor! Thanks for taking the time to leave a review. We are here to help and would be glad to further address your billing questions. Please don't hesitate to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number.
Also, we can completely understand where you are coming form regarding data during this unprecedented time. While there are no plans on having unlimited usage for all internet customers yet, we are looking into it. ^GJ
I was charged a $10 late fee. I paid my bill on 2/24. Bill was due on 2/25. I was told the fee would not be waved because when I paid it, I did not pay for a "service fee" that was not on my bill (which that service fee is a another issue!!!! I was told they had to come to my house, then they charge me when the technician told me he would not look into a problem!!). The person told me that I did not pay the fee when I paid my bill. The fee was NOT on the bill I was paying. I hate this company!!! Every time we have an issue, it is it takes multiple phone calls to get resolved. Also was told on the phone that I could not speak to a manager or supervisor.
Hello Debi! Thanks for commenting. We would be glad to further address this billing matter for you to see if anything could be done to help out. Please message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ
For years I have had to put up with incorrect information, high bills, faulty billing, service disconnected due to their faulty outside lines, faulty equipment, missed appointments and a host of other things.... HELP... CAN SOMEONE PLEASE REPLACE THIS COMPANY IN MY AREA....
Hi Marie! Thanks for leaving a review. We are here to help and would be glad to further address this matter with you if needed. Please don't hesitate to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number. We are always happy to do what we can. ^GJ
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I signed up online for the $64.99 a month cable/internet for life and a $100.00 Amazon Gift card. This was back in Nov 2019. It's now March 2020 & I still have not received my $100 Amazon card. When they came out to install the guy did get here early but stay for maybe an hour left and did not return. I had to call tech support 3 days later to walk me through finishing the installation. In order to set up online I need to have a 4 digit access pin that they claim is on the top of my bill, but I can't find it anywhere on my bill. My promotion price was $64.99 a month yet I've been billed double the amount every month. My bill is $123.85. When I try to call to speak with someone I need my 4 digit access pin so since they failed to put it on my bill like it claims to be I can't contact anyone without that pin. I can't even speak to someone to get my pin without having my pin to get through to someone to ask. I wouldn't recommend this company to anyone.
Hello Linda! We appreciate you commenting. We would be glad to further review your gift card promotion and pricing situation. Please don't hesitate to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ
We started service in October 2019. We were told (and have a receipt from local office) that our bill would be $134.14 a month for one year. Here are the amounts of my bill by month. October $174.91. November $133.67 (almost but not quite). December $282.39 (wow). Then for some reason we were not billed in January. January and February $297.38 (what!). March $200.19. Total $1089.67. What I should have been billed $806.57. Difference $282.10. We have contacted customer service every month and we are told it’s fixed. Well you can see the results.
I called on Monday March 9th and asked to speak to a supervisor. After 15 minutes I was told that a report was taken and a supervisor would call me in 24 to 48 hours. No call! Today I called and got Ahmed. He transferred me to John who was supposed to be a supervisor and “gave me his word that he would call me within the next 60 minutes”. Well Ahmed called me back, still no supervisor or resolution. Suddenlink owes me $283.10. I want to speak to someone that 1. I can understand. 2. Has the authority to get something done. 3. Send me in writing what they tell me on the phone. If you reply with contact us at blah blah blah. And I do that and the result is the same that I have had over the past 6 months. I will make it my main goal in life to post negative reviews everywhere I can. You would think that Altice USA would have a little more pride in their businesses.
Hello Jim! Thanks for taking the time to leave a review. We are here to help and would be glad to further go over your billing situation with you. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. We are always happy to do what we can. ^GJ
I have had their service for less than 45 days. When they first came out and installed equipment they did not do it properly so they had to come out several different times. Well I just got my first bill and I was charge $60 for a service call fee for equipment that never worked right from the beginning. After calling India and speaking to someone that barely spoke English name for me that that is a good fee and they would not be taking it off even if it is their equipment that is defective. I have no idea why you cannot call an office instead of dealing with people in another country that are reading from a script. Customer service is very important we have many choices for TV and Internet services. I can promise you I’ve only had it for 45 days but I think I’m gonna cancel since I’m not under contract and look for someone else.
Hi Michael! Thanks for leaving a review. We are here to help and would be glad to further address this matter with you if needed. Please don't hesitate to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number. We are always happy to do what we can. ^GJ
I pay my bills from them regularly through my bank. Last month I realized that they disconnected my service. I tried to call and find out but the only option their system offered was to make a payment to restore my service, no more. I had to pass through their new service operator and beg them to give me billing to understand what is causing my service termination. It worked. I found out that they piled up upward of $300 of extras on top of my account for exceeding my data cap that I was told I don’t have and even today Suddenlink site advertises “No Data Cap”. Of course the agent allowed me no option other than pay or go to hell.
Altice is a French company that is establishing a beach head of a crooked company from their purchase of Suddenlink and Cablevision in the US. They know that consumers protection is nonexistent in the US. This company should be avoided and I will personally not stop exposing them.
Hello Dil! We appreciate you taking the time to share. We are here to help and would be glad to further address this billing matter with you. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ
This is complex so I’m going to use a list: I was an existing customer and requested a move. Scheduled new install for 3/1 and disconnect for 3/6. They didn’t show up on 3/1 but disconnected service. On 3/2 rescheduled install for 3/3 and was told old service would be reconnected within 2 hrs. Old service never came on and no tech showed up on 3/3. Reschedule tech for 3/4 and gave up on old service. Tech couldn’t get boxes to work on 3/4 and rescheduled for 3/6 - no show on 3/6. Today is 3/11 and still waiting on service and FIRST chance to speak to a supervisor- they always give me the runaround when I ask for a supervisor and tell me their system is down- even had one laugh and put me on endless hold.
Hi Colin! We appreciate you commenting. We want to let you know that we are here to help and would be glad to further address any questions or concerns you may have. Please feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number. ^GJ
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