Suddenlink

Hate having to give one star. They don’t deserve a star! Worst customer service experience ever! Obviously, they have done away with local customer support over the phone and have outsourced to Mexico and India. These people can’t speak or understand English! Trying to explain a problem to them is like talking to a three year old child. When you ask for a supervisor, they hang up on you. We need competitors to supply cable and high speed internet. That’s the only way it will get better.

First why are we not allowed to give zero stars?! I decided to get a TIVO so that I could record more than two things at once as on their regular DVR. 11/18/2019 Guy comes and installs TIVO. TIVO didn’t work and Internet stops working correctly. Slow, out intermittently, can’t use Netflix or Hulu. 11/20/19 Another tech has to come to set up TIVO again. TIVO works, internet still messed up. Holidays come and go with bad service - never enough to use streaming. Called sometime week after Christmas when internet completely went out. Told it was a local outage, even though online said not. Called couple days later when still out. Said they had to send a tech. Tech doesn’t come till 1/7. Tech says the original tech didn’t ensure enough internet to support the TIVO. Got internet up but not working on the TIVO. Suggest A1 box. 1/8/2020 Called Suddenlink to see about a credit. Nope. "Will need to escalate your claim and will send a tech to install A1." No word back.

The service techs don't show up. When they did, they did absolutely nothing. I had 6 different visits set-up with service techs and three showed. And after they left still did not have service. They never even turned on the televisions to make sure the work they "so-called" completed worked and we had a working service. The call center is just as bad if not worse. THIS COMPANY IS JUST HORRENDOUS AND NEEDS TO BE SHUT DOWN...COMPLETELY!!! There is just too much for me to type here as to how we have been treated but rest assured, I'm turning in their little garbage equipment and they will never see another dime of my money. I will do without before Suddenlink ever enter my home again. COMPLETELY WORTHLESS!!! NEVER AGAIN!!!

I wouldn't give it one star. It's so horrible. Our back TV wouldn't even work because they cut the ground wire too short. I read all the crappy reviews, Suddenlink was the only place I could get internet and TV through for my apartment complex. November, they never sent me my bill and cut my internet off 4 days before its due date (yes my account was current). I went into the New Bern store to try to get it figured and end up dealing with someone who was completely unable to help me. She called for a man to come over (I think his name was Cronk or something like that). He was the RUDEST EVER. He didn't even try to help me resolve my issue. He was more worried about the fact that I preferred a paper bill over a the online, the fact that I prefer a receipt over paying online.

In 4 days I spent over 4 hours on the phone with numerous people at Suddenlink with nothing corrected. The week of Christmas I called Suddenlink to transfer an account into my son's name because the roommate graduate college and was moving out. They told me they could not transfer the account because there was a late payment (this was due to a credit card change not being updated on autopay) and I would have to open a new account. They did this and put in a disconnection for the previous owner without any permission from him. When I called back and paid for the install on January 7, I learned I could pay the bill on the previous account and reactivate it without having an install charge. I asked them to credit the install back to my credit card and keep the previous account since the owner paid everything that was due once he learned of the issue.

I live in Eureka Ca and haven't had a problem with Suddenlink until I asked why I was paying $200 a month when deals were far less. A rep lowered my cost but apparently made 2 accounts. Every time I phoned in my payment it would say I was disconnected and yet my services worked great! In Dec 2019 I decided to ask why I was disconnected but my payments still went through and the service worked. The rep said there were "2" accounts and he would send a ticket to apply my payment to the active account. Without warning or letter or phone call.. I found myself disconnected Jan 8th (a week before the next payment) I called.

No internet from 20 December to 7 January and still down. Purchased 3 Roqu. Can't use them. No internet. Terrible service and a phone call is a waste of time. Paying for nothing. Where is the government when you need them.

Had Suddenlink for 2years and always purchased Safeguard. (Protects you in any service calls.) Called Technician and set appointment. Asked to call before come out. Tech calls and says 1 hour out. So my wife had to leave. Courtesy call to Tech and asked to reschedule. Got billed $60 charge for "No one home charge" So I called and asked to remove charge. Suddenlink says I have to call 800 number to cancel. I DID NOT KNOW THAT! IF SOMEONE INFORMED ME TO CALL TO SAVE $60, I WOULD!!

I have had Suddenlink for about five years with no real issues. Now about two weeks ago, I cannot log in to my email. I called CS and after 20 minutes on hold I get a CSR. I explain the problem and after another 15 to 20 minutes, I'm told the issue is that I have two email accounts (mine and my wife). Due to setting up two email accounts it created a problem. What? I have never had an issue with two email accounts with any other provider. Are they saying you have to pay for two complete internet packages for two emails? Besides that being nuts, we created both of those accounts FIVE FREAKING YEARS ago and it's now a problem? So, she said she was escalating the problem and I'll receive a call within 48 hours. That was a week ago.

Absolutely the WORST customer service imaginable. Their voice mail system will waste half your day and no one will ever answer. They are a disaster!!!! Unfortunately the are the only provider and I have to deal with them. I wish I could intact PHONE RAGE --- like road rage!!! If there is any possibility of getting some other provider- DO IT!!! These greedy idiots need to be out of business.