Suddenlink Reviews

This company is horrible. They take from the elderly, they steal money out of your account when you tell them do not debit your account anymore. They have stolen over 800.00 dollars from our account, they never have a supervisor available. This is such a sad company. They told me to go to the Clovis office (which has been closed for over one year) and they are not even aware of it. They told me they would be putting the funds back into the account by direct deposit since that is the way they took it out and now they state they will not be doing that they will be sending it when they can by check in the mail.

We had Suddenlink for a little over 3 years and the service had interruptions at least once a month. Internet and cable was non accessible for hours at a time. We finally had enough and called to disconnect our services and we were transferred to the escalation department which is tier 2. We were promised four months for FREE…and our regular monthly charges after that. This was their way to compensate for all the outages I assume. We agreed to this term and well wouldn’t you know the 2nd month into this bam we had a bill. After a week on the phone with Suddenlink they said there were no notes on my file that could prove that was even true. We are no longer with Suddenlink thank goodness! But they do not stay true to their word! Buyers beware!

Have been an existing customer for 3 yrs, my internet price keeps going up without any changes to my service and new customers are being offered internet for 1/3 the price I'm paying. Have called to see what can be done to drop my pricing as a loyal customer. I get "there are no offers at this time" from a foreign voice that I can barely understand. And mean while I'm being shafted paying 3x as much. I wouldn't recommend this company.

I was researching internet providers and came across Suddenlink. Being intrigued, I decided to call and ask questions I need answered before making final decision. Questions gets answered and I decide to go with Suddenlink. Call to make first payment so I can reserve my installation time slot. BAAAAMMMM! I get told they don't service my area. I spoke with a representative, put my zip code as well as my address in several times and get to what I believe is the finish line and THEN THEY FINALLY FIGURE MY ADDRESS ISNT' IN THEIR AREA. PLEASE UNLIST YOUR SERVICE PROVIDERS FROM SOUTHEAST ARKANSAS.

I've been getting less than 10% of the download speed that I've been paying for since early October (last 4 1/2 months). I've also been constantly in touch with customer service. They always sent technicians out to check my system and the technicians always find that the problem is not with anything on my side of the telephone pole. They keep promising that they will have Suddenlink infrastructure maintenance replace the "tap" from the main line that feeds into the drop to my home service. It has never happens. I'm getting mostly less than 10mbps download with intermittent outages. This is constant.

Absolutely horrible customer service. Amanda misled me. The phone service and customer service is horrible. Do not sign up with them. Go elsewhere. Will change internet and phone service next month. STAY AWAY FROM SUDDENLINK BULLHEAD CITY. VERY RUDE AND UNPROFESSIONAL.

Having connectivity issues and TV issues at separate occasions. Then they say they're going to send a tech out; then call me back from like India and I can't understand anything that's being said. Hire Americans again to assist Americans that way we can properly understand one another (this is just proper business - if you hire someone I can't understand then how can I ever do business with you over the phone?)... So because we can't understand one another my tech won't come out so I'll have to do a 'chat form conversation' and they'll probably call my phone back and I won't be able to understand anything. Outsourcing jobs is okay, but not in the tech service and customer service department where it's critical to understand one another. This shouldn't be insulting - just common sense.

They just suck! Unfortunately the best (read ONLY) option in the area. Signing up with them is like signing up to run a marathon after you put the time training to run the marathon and then finding out after you run the first mile of the race that you have to add a 5 lb weight to your ankles every mile. YOU WILL NOT GET WHAT YOU PAY FOR. I have a 100mbps connection... Speedtest says under 10 on a regular basis. Update December 2021 - January 2022: NO. THEY ARE NOT AWESOME TO WORK WITH!

Our tech was supposed to come Sunday between 5 and 8 PM. We needed the internet for our jobs the next day. I spent 2 hours chatting online and we made 4 calls to customer service. The tech never made it out, so we don't have internet set up for our jobs. Suddenlink rescheduled for today but I don't know whether to believe they'll be reliable and make it out or not. Their chat is slow, and one of their phone representatives was very rude.

My family's had internet service through this company and its predecessor, Charter Communications since 1998. After renting an apartment of my own, I quickly exceeded the data limit (250 GB) and was offered a special promotional deal, which was a great value. When the deal ended (with no notice) the cost of my Internet service more than doubled (with no notice). The upgrade was meant to address data limit surcharges (of which I was also not notified). After repeated contact, the most accommodation they were willing to make (for a customer of 9 years) was a $15/mo. reduction. In summation: Service is good. Price starts off good. Customer service is terrible.

There are good internet providers, there are bad ones and then there’s Suddenlink. They are truly in the league of their own. We have moved to a new home October last year. It’s a new construction and is out of the Suddenlink coverage. When I called them to disconnect the service at our old place, they asked if I wanted to transfer it to a new one. I agreed and submitted a request for cost-to-build (basically paying to get connected to a nearby Suddenlink fiber line that runs in neighboring community close to our home.

I've called Suddenlink several times in the 1 month that I've had their service.(or lack thereof). The customer service representatives are grossly incompetent, management is non-existent, and the service is atrocious! I've asked to cancel my service and they seem to fall prey to selective amnesia when it comes to that. In essence, they hang up on you. In all of this, they bill in advance. I cannot believe that a more reparable ISP won't service the same areas that these clowns do. I have moved out of 2 cities trying to relieve myself of them, but they're always the only company servicing these areas, therefore, they don't care about the level of service they give because there is no competitors. The nicest thing I can say about them is: I HATE THEM!!!

I "had" Suddenlink for well over 10 years. Their cost go up without any enhancements or prorations after they have been down. When you go complain about their rates they will offer you a better deal if you stay. (They should just not increase their rates.) After I cut off my Internet and telephone service, my cable cost did not go down by much. I was told this was due to the bundle discount I had before dropping two of their services. I intend to drop the cable service soon and finally be rid of Suddenlink. I gave it a one star because I couldn't go lower!

Very disappointed with Suddenlink. Billing keeps going up with no enhancement to my service only emails saying they're in the area and working to improve service. Haven't seen any of that. Sad part is they are the only high speed carrier in my town.

Suddenlink customer service is the worst of any company that I have ever worked with. If you have issues, it is almost impossible to reach a human being. The service is inconsistent and you won't get any empathy from them. Slow down to 0 for wifi when paying for 400 mbps. I had 3 of their techs come for the same problem over 10 days and only gave me $20 compensation.

Start with this services nothing working from get go. They claimed the speed is super fast but worse than any other company. Overcharging and defraud tactics. I would never recommend anyone to use this service. Their customer service worst than anyone. Charge my credit card and not credit toward the bill.

I live in Tyler Texas so it is the only available provider. The wifi doesn't even reach the backroom even though we live on one floor. I had to buy an extender and the wifi still cuts out all the time even though we pay for the most expensive plan.

that they are doing everything they can but in reality, absolutely nothing comes out of it. I have not received one single credit from Suddenlink.

I called Suddenlink about my bill continuingly going up. Found out that they have been charging me for 4 TV's. After spending 1-1/2 hrs on the phone and them saying I have to pay the full price this month, but next month bill will be corrected. After 4 months they still have not corrected this. I would tell anyone not to use Suddenlink! This is a horrible company and do not care about their customers. There is many options for cable, please find someone besides Suddenlink, Plus their customers service is a 1 star also.

I give them NO Stars!! Suddenlink was supposed to install a Tap, then schedule Tak Services to run the Cable for Internet for our Business Video Surveillance Cameras. We were promised a Tap install date of September 28 with a Line and Internet install date of October 4th. It is now October 25th, I have spent over 30 hours on the phone with Suddenlink, been given Promises, Expedites, speaking to the "Higher ups", given more install promise dates and expedited installs with NOTHING done...STILL NO TAP, therefore, Tak, (who has already come out 2 times to install and couldn't because, surprise, NO Tap installed by Suddenlink).

On 3/8/2021 I put in for a transfer of service to my new address in Saint Albans, Wv, got the confirmation email & # said tech would be at new residence 3/11/2021. Tech showed up, hook modem up and used his personal phone to log into the modem, was there for about 5 minutes and left. Come to find out my username and password was changed to something else. Then changed my service plan from internet 30 to 400. They also took my $6.99 service plan off so then I don't get a bill for 2 months. Then when I do get a bill my internet is costing me $ 90 for internet that I didn't change then they charged me $100 for the tech to come to my apartment and screw the coax into my modem. So after all that they said I owed the $299.99 for the 2 months I didn't receive a bill and for the tech that was supposed to check all the cables and didn't cause I had the safe guard on my plan.

The technician most recently at my home ran a proper main line from my tap to the main service box nearby, mind you this was promised to be done two years ago but was finally done there weeks ago. They left the new line strung 300 plus feet across several yards and didn't put protective housing over the tap. It's October and at night the humidity is very high, so during the day I have internet at 80mbps but at night I 5mbps or no connection at all. I have the 1gig plan and am repeatedly told unless I have no connection for a straight 24 hour period that I'll get no credit towards my bills. Horrible services and disgusting workmanship. They're the only provider I can get and they know it. Could I give below a 1 I would.

We are snowbirds and EVERY YEAR we are overcharged and it takes "2-3 BILLING CYCLES" to get our bill to what is quoted and verified with email and confirmation number. This is the only cable TV company in the area, customer service is outsourced and the reps cannot connect to the department that can review and fix the bill. If there is any other way for one to get cable TV in our area- AVOID Suddenlink at all cost as it will cost you!!! Our bill is $65+ what it was quoted and confirmed by email.

Introductory rates are great, but ballooned up to 3 times what I was initially paying. Service up times are mostly okay, but a few times a year service will be crap for several days. Of course, no other options to threaten them with...

Is it just me or is every interaction with Suddenlink make you cringe in frustration and worrisome for humanity? Second time moving in a year and to be honest, moving my Suddenlink service, and the eventual headache it would bring, was a factor in wanting to move or not. Sure enough, my scheduled appointment came….and went. Called customer disservice and asked about the status of my technician 2 hours after the appointment time. Was told they were held up by traffic and would be calling shortly. No more than 5 minutes later, I get the automated phone call stating the technician was on the way. Excellent! Until the technician never showed up. Trying to withhold my frustration and expletives, I called customer disservice once more and they informed me there was no excuse, and they automatically rescheduled me for the next day, first thing in the morning.

Suddenlink charters in my county, Pikeville, Kentucky (Pike County). They charge outrageous prices for horrible service! We pay 100 per month just for the internet, it's slow, disconnects constantly. My area has been having Net Issues since around the 5th and it's still not fixed, a tech was sent to my house yesterday. He walks out saying our net was fine but yet he says, "But we should be done working in the area by 6 today," crazy thing is yes while here he could get online but nothing could be loaded and yet he says it's fine...lol.

Almost 1 month ago I discussed the same thing with customer service and he/she told me that no need to pay anything for September. And then today they sent a text me about 30 days of past due! They damaged my credit history but they haven't any solution about it. I'm going to court to solve this because Suddenlink is the worst company that I saw.

Moved into a new home, only cable/internet provider is SuddenLink. Purchased 1g internet and most of their cable services. During install, first technician failed to get services working as ordered. 9 days later, second tech showed up, fixed the initial issues, ran some test but couldn't explain why i was getting very slow internet, after verifying it wasn't the cable in the house. Also couldn't explain why my cable went off line 8-12 times a day. CHARGED $80.

The cellphone service seems to be working great. It's the customer service I'm not too jazzed about. It's really hard to get a hold of a live representative to answer my questions or concerns. Other than that everything is pretty good.

Do not use Suddenlink. They are liars and do not care about their customers. I am cancelled my service with them in July the week of the 24th. When I called to cancel my service the Customer Service Rep did not inform that I needed to return the equipment. I have received two bills stating that I owe SL 458 dollars for the equipment that wasn’t returned. Told two CSR and the Supervisor that I no longer live in the house bec I sold it and I don’t know who bought it. The two CSR said to contact the new owners and ask them to return the equipment for me. Who asks a stupid question like that? That’s easy. tTe inept people who work at Suddenlink. The supervisor was no help either. Btw the equipment is 12 yrs old.

I have been with Suddenlink for almost 9 years. Since they were bought I have had horrible service. I was down a full month due to a line issue and they wanted to credit me only $19.00 for the outage took me two weeks to sort that out since I do not pay just $19 a month for my service. Since then my service is up and down with outages. Of course they do not credit anything for these outages unless you are out a full 24 hours. I guess when you are a monopoly you can pretty much treat your customers the way you want.

Tv box out. Had to schedule repair technician a week out when repair person showed up. Did not have replacement box. Would call and come back. Did neither so box still out. Called customer service. All they would do is schedule another technician in another week so 2 weeks bad box. Spoke to supervisor. Told the same thing. Their customer service stinks. Will charge you $60 dollars for service call if you are not there when they arrive but they don't have to do or finish a repair they are scheduled to do. Bad Service. Bad company. Many complains. Period. Will be looking to cancel.

I've been a Suddenlink customer for many years. This past July 2021 I decided to ADD SAFEGUARD to my acct, for obviously reasons. I was told my bill would go up $7.00, I confirmed I wanted the safeguard - come Aug billing my bill DOUBLED.. Now it's a fight to get them to fix the issue, I've spent several hours multiple times (18x called tryin to get it fixed) no-one will give a corp # to file a complaint, the Corp number on the web site gives me an individual in Texas when I called New York. Anybody have any other suggestions. I'm not paying for something I didn't have. They're holding it over my head threatening to shut my services off till paid. Which all my services was shut off for 12hours. But the issue has NOT BEEN RESOLVED.

I reluctantly signed up with Suddenlink for the main purpose of attending college online and streaming. For around 75.00, I received 1 T of internet. My husband home since November was anxious about missing the Super Bowl so in January we added cable to our service. The price jumped to about 210.00! That was adding only the basic core, this was music, shopping, and Hispanic channels. Our actual channels we wanted from that was 3 or 4, We could have had that with antenna. Every time after installation, I had to negotiate the price. It only took a couple days to find out we needed the next package up. This total was 276.00 a month. After three calls and two and a half hours of negotiating, they finally accepted 226.00. That was the best offer for a current, senior couple, living on a fixed income.

They have awful customer service. Internet is slow. You have to pay for tv channels you never watch to get the few that you do watch which makes their price too high for someone on a fixed income. If there was another cable provider in my area other than the ones who use a dish I would switch immediately.

I have had trouble with Suddenlink with poor installment. Cables were hanging low across the street and tall trucks would nock them down. They have fixed that and they have gone up in fees. The modem some time is hard to reset.

For many years Suddenlink service via phone was provided by technical representatives that were based in the region we live. These reps were helpful and knowledgeable about internet problems in general and knew what local problems existed. Not anymore. Now you someone who doesn't live in the U.S. and is reading from a script. If your specific issue is not very routine, getting useful help is impossible.

The service for Suddenlink is terrible! When you call in it is almost impossible to get a real person to discuss your issue. When you are fortunate enough to you have a difficult time understand them and you are often told to undo this and unplug something else. If I wanted to work for Suddenlink I would fill out an application. If someone is sent to fix the issue it usually isn't fixed as their equipment is so old.

Elementary-appearing TV guide (looks like the original Nintendo) with limited channels in TV package compared to other companies. Awful customer service with wait times at least an hour. The customer service agents will present themselves in a pleasant manner, but blatantly lie to you - will say they resolved your issue, but you will later find out that it was not resolved. I got charged an extra month even though I returned by equipment on time. I called customer service to report this issue in which I was told it would be resolved, but once again it was not. I was presented with a bill from a collection agency that I should have never received. SuddenLink is the worst cable/internet company and one of the worst businesses I have ever encountered. I hope they crumble soon which will greatly be a benefit to the citizens of Greenville, North Carolina and any area that is forced to have SuddenLink as their service provider.

Suddenlink internet is hit and miss. Recently, it has been going in and out continuously. When it works, it’s fine but when it doesn’t, it’s almost impossible to get a technician in a timely manner. This can be really bad for those working from home. I know there has been a lot of complaints nationwide about them.