Suddenlink

Why lie to consumers and potential consumers with claims of award winning internet? Why, take advantage of honest, hard-working consumers? Suddenlink is taking advantage of thousands of consumers in Texas and apparently all over the U.S. For 3 months I've paid premium prices for garbage internet, customer service and tech support. Your supervisor in the Conroe is a liar, boisterous, and unprofessional. He never introduces himself by name, talks loudly, talks over us, and passes the problem off to the TECHS on-site because he’s obviously far too incompetent to do the job.

We had Sudden link come and provide internet to our home in October 2021. They said they would be back in two weeks to bury the line. Here it is July 2022... multiple phone calls, emails etc and NOTHING has been done. We have to mow around the cord, the cord stretches all the way through our yard, across our driveway to our house. We drive over the cable every single day. We have stopped by our local Suddenlink site in Branson, Mo. They were no help and just said it's on the list, but couldn't tell us when that would be. Someone has come twice and painted orange lines in our yard to designate where to bury the line... but no one has come to bury the line. 9 months!! All we get from customer service is, "I understand you are frustrated" and "I'll reach out to the field department to see where they are with this". Nothing has been done.

I returned their Altice modem and requested the $10 additional charge be removed. The return was verified. The next month bill still contained the additional charge. I called and spent a large amount of time trying to go through their virtual agent and trying to get an agent on the line. They assured me I would receive a credit and the charge would be removed. It was not. I called several times the next month and finally told only a manager could remove the charge and one would contact me. No one called.

Suddenlink has the worst customer service. It appears the normal course of business is to legally steal from clients with surreptitious systems "CANT DO's"; yet the systems responds to people. I called in several months ago to have the so-called bundled internet HBO package removed and it was never done. Called back and was supposed to have a manager call back; never happened. This whole transaction has been a nightmare from start to finish. Not to mention I have 2 households with them, yet I am a invaluable customer; perhaps business is ran on volumes not good service. Theft at the highest level.

Today, I experienced the worst customer service to date from not one but 2 Suddenlink representatives. Let me begin by starting with yesterday. On June 28th, my husband called Suddenlink to complain about our internet speed. We pay for the highest plan, and are only getting around 230 mbps, we have had several technicians come out, and all have said the same thing “sorry I don’t know what to do”. They leave without fixing anything, and we get a service call charge just for them showing up. The woman on the phone yesterday told us she would send a technician, we wouldn’t get charged, and she would prorate our bill for us. We are paying $165 a month to get LESS than HALF of what our speed should be.

0 stars. This is absolutely the most dishonest company I have ever dealt with. No exaggeration. Do not use them if you can avoid it! After many hours, on hold with these people every time you call it at least 45 minutes. I am now, 55 minutes as we speak and can't talk to anyone I can understand. Canceled this service and mailed the equipment back in early April, called and got a final bill which was paid April 29th and now 2 months later they are sending me another bill for overage in an apartment we had moved out of and confirmed equipment was returned and received by Suddenlink on my last call of over an hour. Today, after transferring numerous times, each giving an account number and telephone number, all this hold and they don't even transfer that. Then they tell me to speak with a supervisor it will 2 - 4 hours. Which is after 11:00 pm my time. They are horrible. Rude and unprofessional. How can I leave 0 stars???

I have been a Suddenlink internet subscriber for years now because they were the only option in my rural area. I have experienced short outages dozens of times per day due to poor infrastructure that they will not upkeep making the service pretty much useless for online gaming, livestreaming, video conferencing and the like.

Suddenlink is the worst internet provider I have ever had the displeasure of being forced to subscribe from. If they did not have a literal monopoly on my area, so that I have NO other alternatives, I would have disconnected their services. If you ever have any other options, do NOT get internet from Suddenlink. They had the wrong apartment number for my service, and I called them SIX TIMES to correct the address. Each time they told me the address had been corrected in their system--a blatant lie. I warned them that as soon as someone moved into the vacant apartment we were not in, they would have an issue when that person tried to connect their service. I was completely right. I woke up to to calls from Suddenlink that there was an issue with service at "my" address.

Worst internet experience ever!! They clearly are advertising to set themselves up to be bought. However, they do not have the servers to support their customer. If I were a big fish looking at them I would run, because it will cost you a lot of money to make Suddenlink to be barely compatible with the worst satellite system. Again, come to peak time, they suck! Good luck to anyone who buys them!

Damn monopoly. I’m begging to get off SuddenLink. They have always been a terrible company to deal with, they continue to be a terrible company and now they’re rebranding because they’re running from their horrendous reputation. It is unfortunate that this company outbid so many other providers and they are the only high speed internet Option in many areas including ours. Let me try to list the unending issues with them.

I tried to get Suddenlink Altice purchased & installed in my home. I had called sales...outsourced somewhere in Latin America. Had a sales rep that promised me the moon. More channels, bigger better faster than I had before at a cheaper price... Additional DVR's at no charge. A booster for my Internet. 1GB speed instead of 400 mbp's. Promised me that install was going to be the next day, so I took off of work to be here. NO INSTALLER SHOWED. Then I go to my e-mail & the install is schedule for the following day so I take another day off of work. Installer shows up & installs 2 of the 3 tv DVR's. Cannot figure out the 3rd one so he says he is coming back later. NEVER SHOWS UP AGAIN! I call Suddenlink when I realize that there is an issue with the cable package I have... NOT ONLY DO I NOT HAVE MORE CHANNELS than I was promised. I ACTUALLY HAVE LESS...She gave me basic cable which I do NOT WATCH!

I was with Suddenlink for almost 6 years. When I decided to switch company, Suddenlink charge me for a modem that they never gave to me. I bought my own modem from Best Buy and I still have the receipt. Plus, if they would of provided a modem they would be charging me rent for the modem which they never did. Now they still want me to pay over $100 for some they never gave me. Big scam and I would just stay away from them.

Was not looking forward to having their service due to the many negative reviews. Let me add my voice here. Suddenlink (now Optimum) is unreliable. I ordered 1GB internet and while it is fast, it's dropped constantly to the point where browsing the internet is not enjoyable anymore. Youtube videos do not load, pages time out, etc. They don't know how to handle the load. It seems like they throttle which should be illegal, BTW, since I'm paying over 200 a month on cable and internet. I have no choice but to use them because I work from home and have no other high speed provider. Since they are clueless (they would have figured it out by now), I'm patiently waiting for another supplier who I will be throwing my money at. Poor Optimum for buying Suddenlink. We have fiber optic being laid out in my city as we speak so they will be losing most of their subscribers when it's finished. No matter if Optimum fixes things, I am moving to the new fiber optic provider.

Suddenlink came in and installed lines in our community. We were excited to switch to a higher speed internet. They came in and had issues running their service to our home, after months of rescheduling and having different people come out and do nothing we had to move on and cancel. We never received equipment, or any type of service yet they want to bill us $300. Absolutely ridiculous, it has been 2 years!! Every time they sell the debt to a new collection company, we have to call Suddenlink on three-way with the collection company in line. Expect an entire day wasted because the wait time are over an hour and when you finally connect with someone they are not able to help. Worst company, worst customer service, if you have options.... RUN! And do not look back. Save yourself the headache and years of frustration.

I've been a Suddenlink customer for over five years. Over this time my cost for internet hasn't changed much, now paying $87.10 for 400mbs. My service has been pretty good no complaints there. I received a notice that they were changing their name to Optimum so thought I'd see if anything else had change. I went to their chat session and was wondering about their new pricing. And am proud to say I got the same double talk and inconsistencies I've had in the past. They offer an advertised plan of 300mbs for $29.99. I was told after all the add-ons would be over $76. So no sudden link hasn't changed only their name same suddenlink in a different package. Was told to call them. I asked if that was better. Last time for me was on hold for 4hrs. She shut the chat down... Just beware of the hidden costs. Mine are $34.89 for internet + $30 for 400mbs + modem $10 + $6.99 ins. Tricky, tricky.

I recently had a $30 increase in my bill for no reason they could explain. After wasting 30 min on phone I was told by Jesse he would lower bill the following month but had to pay increase for current month. Knowing how Suddenlink continues to LIE to customers I called to follow up and no record of the conversation then told by new rep she would have supervisor listen to previous call and at that time they would honor what Jesse promised me. LIARS!!! I got a call from Suddenlink saying they listened to the call & reprimanded Jesse but would NOT honor what he promised me. They DO NOT honor loyalty or their word EVER!!!!

My tv channels were all incorrect. Timing were messed up and the technicians could not fix any issues and but was charged just to come out to look at the issue. Had really horrible customer service and billing department started charging huge amounts that was all in errors. Just cannot get answers to any of the issues I had. Finally decided to cancel and they are giving me hard time by putting me through several departments and none did cancel as per my request. At this point I’m very disappointed with the company. I wonder how long they can keep surviving with this kind of service!!

I have been their customer for the past 6 yrs and paying the highest fees to have the max internet speed since I work from home. On Thursday April 14th, I experienced internet issue when my download speed only 2.87mpb. I called and report the issue. They said the issue will resolve with 24-48 hrs. They can't send the technician out during partial outage. I called back again on Friday (April 15th) issue still not resolve, it was still under 24-48 hrs. I called back again on Saturday afternoon, they said the partial outage issue resolved, I asked for the time issue resolved. They said they don't know. There was no time indicated on the report.

We have started the service less than a month now. The installation and the crew were very helpful. After we settle, we need to change the guest wifi when guests comes to our house, We find out that we do not access to our router and wifi info. If we need to change a password or monitor who is connection to our wifi, we have to call customer service to do it for us after you wait on the chat or the call for more than 30 min. The instructions stating we can manage our access ourselves. Finally today, one of the representative said that yes the service is included but it is not working and it will take months to get fixed. Fraud because they are promoting features that they do not have and they are wishing to have in the future at our cost.

On 1/31/22 I visited a Suddenlink store to request a cable sports package cancellation. It's now the middle of April and suddenlink has yet to cancel this portion of my subscription. Additionally, the cable service is horrible. Since the beginning of March I have been tracking my cable service. I have had one day, 3/7/22, that I did not have interrupted service. The audio is broadcast in a staccato, interrupted manner, impossible to listen to. Also, today I called to have all my suddenlink services cancelled. I called their "877" toll free number and they told me that they couldn't cancel at the hour I called. I wish I could give suddenlink a negative star rating.

Not a good company to deal with. They rip you off. They don't give you what you pay for and when you try to downgrade they want to charge you more money. They keep going up in prices, down in service. They suck.

I was having Internet connection issues over a week ago. Tech came to my house & laid a temporary new line in my yard from the house to the street. A new cable was to be buried by another crew. Service worked for a week until Saturday afternoon when I came home to no internet There was a new line that had been buried in a small trench. I called Suddenlink & they promptly lied by saying their techs don't work on Saturday - although someone who doesn't work weekends had been here Saturday afternoon. The soonest I'd get help would be Wednesday. Their mistake - but the usual condescending "unfortunately we are unable" to send someone to fix it.

I scheduled an appointment for Suddenlink to repair or replace the cable box (not working). The appointment was canceled by Suddenlink dispatch between 2-5pm while I sat at my home waiting for them to show up (this is a second home so I drove here to meet them). They say they called to cancel but I never received a call. This has happened before with Suddenlink. You make an appointment with them 1 or 2 weeks out and then they never show up but say they called when they haven't. This company has terrible customer service. I would recommend going with YouTube TV and avoid the ** that comes with Suddenlink.

Horrible customer service from the beginning. My install appointment was cancelled and I was never contacted so I waited for them for 4 hours before calling to find out my service request had been cancelled. I paid for the 1gb internet package and our speeds were never above 200mbps. Mostly they were below 50 Mbps. Finally, when I cancelled to go with a local company they charged me $345 for unreturned equipment when I had the tracking number saying the equipment was returned and signed for. After I cancelled and was charged the equipment fee, I could not speak to a representative so I ended up just paying it and was never given a confirmation number that the outstanding balance was paid.

Have suffered through this monopoly for almost 15 years. They keep changing hands and we kept hoping they'd get better especially, as I said, since they are a monopoly in this town. Service is poor, at best, with TV freezing up and going out, Internet not working at all or loading so slowly we get disgusted and quit trying. Even the phone stops working all together and, though it's supposed to identify spammers, it almost never does. Their cost goes up every time somebody there has a brainfart. There is no mercy for people on low/fixed incomes and when you call with legitimate complaints they lie and tell you they're going to correct it and never do. They charge late charges because even though you pay early they fail to post the payment.

This company is horrible. They take from the elderly, they steal money out of your account when you tell them do not debit your account anymore. They have stolen over 800.00 dollars from our account, they never have a supervisor available. This is such a sad company. They told me to go to the Clovis office (which has been closed for over one year) and they are not even aware of it. They told me they would be putting the funds back into the account by direct deposit since that is the way they took it out and now they state they will not be doing that they will be sending it when they can by check in the mail.

We had Suddenlink for a little over 3 years and the service had interruptions at least once a month. Internet and cable was non accessible for hours at a time. We finally had enough and called to disconnect our services and we were transferred to the escalation department which is tier 2. We were promised four months for FREE…and our regular monthly charges after that. This was their way to compensate for all the outages I assume. We agreed to this term and well wouldn’t you know the 2nd month into this bam we had a bill. After a week on the phone with Suddenlink they said there were no notes on my file that could prove that was even true. We are no longer with Suddenlink thank goodness! But they do not stay true to their word! Buyers beware!

Have been an existing customer for 3 yrs, my internet price keeps going up without any changes to my service and new customers are being offered internet for 1/3 the price I'm paying. Have called to see what can be done to drop my pricing as a loyal customer. I get "there are no offers at this time" from a foreign voice that I can barely understand. And mean while I'm being shafted paying 3x as much. I wouldn't recommend this company.

I was researching internet providers and came across Suddenlink. Being intrigued, I decided to call and ask questions I need answered before making final decision. Questions gets answered and I decide to go with Suddenlink. Call to make first payment so I can reserve my installation time slot. BAAAAMMMM! I get told they don't service my area. I spoke with a representative, put my zip code as well as my address in several times and get to what I believe is the finish line and THEN THEY FINALLY FIGURE MY ADDRESS ISNT' IN THEIR AREA. PLEASE UNLIST YOUR SERVICE PROVIDERS FROM SOUTHEAST ARKANSAS.

I've been getting less than 10% of the download speed that I've been paying for since early October (last 4 1/2 months). I've also been constantly in touch with customer service. They always sent technicians out to check my system and the technicians always find that the problem is not with anything on my side of the telephone pole. They keep promising that they will have Suddenlink infrastructure maintenance replace the "tap" from the main line that feeds into the drop to my home service. It has never happens. I'm getting mostly less than 10mbps download with intermittent outages. This is constant.