Suddenlink Reviews

I had signed up for internet service plan. It was 67 every month but they had kept sending a message saying we were about to go over. So then I moved it to higher plan of 76 per month. For the last 6 months or so I have been charged 98 dollars not the 76 dollars, then when I do call to make a payment it always says that I am being charged for acct printing pass due for a extra 10 dollars. Well I called to make my payment yesterday and paid the higher amount once again, then said that my account for next bill is 101 and some change.

Suddenlink cut off our business phones because SUPPOSEDLY we had not paid. It has been on autopay for many years and payment was charged to my Visa by them yesterday - the day it was due. Visa confirmed they got payment yesterday, but today our phones didn't work. Took me over an hour to get phones turned on after they admitted fault. DONE WITH SUDDENLINK! Looking for alternatives for phones, internet and cable.

There is nothing good or positive that can be said from me about my experiences with Suddenlink. They consistently lie when it comes to the prices. They promise you one rate for a year then the very next bill you get is more. Called customer service in November and was locked into a price of $99 for a year. Well I got my December bill and it was 4 bucks more than it was supposed to be. Called customer service and explained about my rate I was promised and she was very rude to me and just said everyone's bills went up and nothing could be done. I asked what the increase was for in which her response was "um, I'm not sure but everyone got it and not just you". Well I just leave it at that and then get my bill for January and it was 5 bucks more. Called customer service and again got a very rude person who gave me the same line of bull crap.

In the past several months, Channel 47 on the FOUR digital-to-analog boxes in our house have simultaneously stopped working for that channel ONLY; all the other channels work fine. The new Altice tech support goes thru a script to fix the problem for no avail and then insists on sending out a technician to fix the problem which they think is in all the four boxes. After the first trouble call, the issue was fixed within a day, long before the techie showed up. Problem occurred again. Same routine, boot the box, scan for channels and the problem still exists. Tech support insists on scheduling another techie for 2 weeks later. The problem gets resolved within a few days before the techie arrives and they don't cancel the service call. The good news is the problem was fixed.

We had service with them over 10 years ago. Our daughter moved back in with us and we did not have service. She called Suddenlink and got service in her name. When she moved out, apparently the service was not disconnected although she called (while here!!) and told them quite clearly to shut off the service. Suddenlink to this day says there is a bill of over $200 in her name for our address and unless we pay that bill, we can't get service with them. We were told it's their policy. So, pay or wait a couple more years to have them drop it off of their books as uncollectible. Service when we did have it in our name was horrible. Any time it rained, we had no TV or internet.

I have been a subscriber to Suddenlink for a number of years. During this time I have had a series of price increases despite the fact that the service has continued to decline. Today I am paying for 50 Mbps and when I check the speed, it is typically 30 Mbps and sometimes as low as 5 Mbps. When I call Suddenlink to report the issue the tech service is so poor and un-informed. Suddenlink often suggests sending a technician to my home to investigate, so far they never find a problem. I believe that Suddenlink is fraudulently charging me for a service they choose not to provide. I have filed a complaint with the FCC but this is also a waste of time. Next step is to write to the Head of the FCC and CEO of Suddenlink. If there would be an alternative to Suddenlink, I would jump.

Had an appointment to upgrade our net and go back to cable. A technician called on day of appointment, it was really bad road conditions so I agreed to reschedule for next day. Waited on him next day and no call or show. I called customer service and they made me wait another week before sending another tech out. That tech shows up for a disconnect, told him we were upgrading. He wouldn't hook us up because he was too lazy to look for the ground rod directly under the porch. Had a electrician come and get thing up to participate for him. Rescheduled for today, the POS tech calls my phone while I was out of service, left a message saying he was ahead of schedule but didn't leave a number to contact him, he never showed up. Also the Internet is a joke, you only get 1/4 the speed you pay for.

My internet speed is sub par-paying for internet 400-I get speeds ranging from 174mbps to 220mbps. Called support. Support person hinted at the modem. Scheduled a service call on my day off. Contractor showed up, checked signal from modem. Contractor said it was the modem, but didn't have one on his truck. Called in and scheduled me for a modem swap next day in the all day time frame. Next day came-no tech. Called at 5:30 PM to find out where tech is. CSR told me no service call was scheduled, though notes referring to next day service call to be input. Booked a call for my next day off. Suddenlink tech shows up, looks over the modem, says my modem is a DOCSIS 2.0, and I would need to go down to the Suddenlink office to get a new modem, as they are not allowed to carry modems on their trucks anymore (plus his rant about the new owners, Altis).

They have terrible customer service!!! High prices and crap service. I was charged $622 for not returning equipment when I moved. The service guy who came to do the install at my new house refused to take the equipment with him. He said it was outdated. I called them to pick up the equipment and to removed to charge from my bill. They told me I had to drop it off at a Suddenlink store. The closest store to me is in WV. I live in northeast Ohio. It’s a 4 hr drive. I told her gag wasn’t doable so she told me that my only options were to pay for a service call to have the same guy come back out and pick up the equipment after he refused to take it in the first place or I have to pay to have it shipped to them.

You can afford to provide poor customer service when you corner the market and are the only provider in the area. Used to be the customer was always right and companies went out of their way to make things right. Suddenlink's response is their hands are tied, they can't help it, that's their policy, that's the way it is. They're robots without the ability to reason or think. I couldn't find necessary information on their website which would have saved me money before I sent in a payment, and their response was that I should have called them, that they aren't required to provide that information on their site.

I reported incident on Sunday and was told a tech would have to come out and the earliest appointment is Friday. Ridiculous! 5 days? Seriously!!?? I asked to speak to a supervisor and was told they would have to take my info for one to call me back. Still waiting and it's been a full day. Hate Suddenlink. Nothing sudden about them.

Back in October of 2017 I began reporting a problem with certain channels not being received at different times of the day. Suddenlink replaced every cable and connection in my house. On the last service call, they declared that it had to be the lead in on the pole and turned in a ticket for it to be fixed. Now after I e-mailed them, their response is for me to call and repeat everything again and again. I have reported this problem at least 7 times. Right now Channel 85 goes off around 10:00 and won't come back till around 4:00. Channels 26, 28 and 29 go off around 11:30 PM and won't come on until 11:30 AM. Sometime the channels will be on all day and sometimes not at all.

I was told back in May 2017 whenever I signed up for a bundle package that after 6 months I would receive a $100 Visa gift card in the mail. After I never received it, I tried on multiple occasions to resolve the issue with the company. I even went as far as writing a letter and including it in my bill payment requesting the offer that was promised to me and contacting them via email on their website. I have never even got a response from the company. A company is only as good as their word and this company is simply no good!

Suddenlink was the only cable co. in my area, after reading ALL of the negative reviews about this company I knew it was going to be nothing but trouble. I should have just kept an antenna on my roof and saved the trouble of dealing with these folks. First the internet was a joke. High speed internet - that was a joke, then came the cable. The amount of money I spent to just have was outrageous. We moved in November. I called 2 DAYS after my new cycle started. They would not give me a break, saying that they do not prorate the accts, I had to pay the whole amount even though I didn't even live there anymore, now I was contacted by a collection agency saying I owed Suddenlink money even though there was no balance. How can this so-called company still be in business, so glad I’m back with ATT U-verse. I WILL NEVER RECOMMEND THIS COMPANY FOR ANYTHING.

Suddenlink dropped Starz and added Hallmark Drama and I was to get credit on my bill but it didn't change. I told them I wasn't paying for them for only 4 channels of Hallmark Drama and I need the credit from my bill and the added channel to replace Starz should not have cost anything.

I signed up for Suddenlink when moving to Lubbock TX because our rental company had an arrangement with them. At first everything was fine but as time went on, with my school work mounting, the data limits on internet became a major issue. On August 29, 2017, we cancelled service and moved to another provider. Our billing cycle was August 21-September 20. I was charged a full payment on October 1st. I called customer service to ensure that I would get my prorated bill amount back (approx. $100). The first representative didn't even understand what I was explaining to her. I was finally transferred to a manager who said that I would get a check after my account had a hard close, plus 3 to 6 weeks. We never received our check. I called again today (1/2/08) and was on hold for an hour. The first representative couldn't even find our account for about 10 minutes.

The internet works amazingly good but the cable sucks. We have not had to at all since new years. What the hell kinda company does this then they will not come out to the house for 3 days and try to fix it. Sounds all bull crap.

ESPN and ESPN 2 go off frequently. I'm sick of the lack of quality from your company. You charge way too much for the service provided. People have always beat on cable companies, but yours is well deserved. It looks like you could fix the problem described. It has been going on now for months. So, FIX IT!

Three weeks ago, I started having service interruption issues at my home in Oak Point, TX. A tech came out and determined the issue was not at my home, but related to too much signal on the downstream, which originated from a wiring issue at their pole/box in neighborhood. Was told they would have to put a ticket in for the fix and it would be about a week; he lied re: time frame, so he could just move onto his next service call. Two weeks after THAT and I still don't have reliable internet OR T.V. (which has a TIVO box that requires the internet).

Suddenlink uses flyers that promote a rate for 12 months "guaranteed", yet the business doesn't stick to the price. I've experienced the business using bill loading over 19 times with false billing line items. Additionally, the company now randomly changed my package that was not in the promotional flyer without my permission again posting on the TV that I would have to call in. Dropping down to basic versus what is promoted. The use the TV and computers to post messages when they know the consumer is using the product, to increase the rate over the package promotion. The billing and not sticking to their promotional offers and having a monopoly in the region is unacceptable, but using the consumers TV and computers to get a person to call in by randomly changing the product without the client's permission is creating an untrustworthy experience based on a marketing plan to increase sales, it seems.

If you are considering internet or any other service by Suddenlink... do yourself a favor and look elsewhere. For the last six months I have Suddenlink Techs out to my home to try and find out why my internet speed is way less of what I am paying for. I am currently paying $107/month for Suddenlink’s 400 mbps unlimited internet plan and only getting on an average of 32 mbps. I have had about 6 techs to come out to investigate the problem and those tech were a mixture of Supervisors and regular techs and they all cannot figure out why my wireless internet is reading on an average of 32 mbps when I am paying for 400 mbps. Now I understand on wireless I will not or expecting to get 400 mbps however 32 mbps is unacceptable.

Been with them for 7 years. We were flooded in Harvey. Call them about get things back up and working. They offered me a service that would cover the repair of lines inside the home phone and cable. After a few months we called to get them to come out and set up the TV and phones, what a surprise it was not cover because I was in a flood and they didn't install the lines. No one at the time I signed up for this service said anything about the flood part or lines even though I told them about the flood, as they didn't tell me about the line part and they won't refund the fees they charged even though I never got any of the service they said they would provide.

I have nothing but technical problems with my services. I pay almost 200 a month for just internet and cable services. Internet never works and my bill, is never consistent. It changes every month and have gotten higher than ever.

Suddenlink took over CMA Cable in the Laughlin/Bullhead City market a little over a year ago. CMA's service was TERRIBLE with frequent outages and poor customer service. The customer service reps in the local office had a "don't give a damn" attitude. Suddenlink upgraded everything and service has been "OK" for about six months but this past Sunday we had an outage and when we called customer service they said they'd have a tech out a week from Monday between 4-6 p.m.. We watch a lot of Netflix because there's never anything good on regular TV. I believe that a week's delay is not good customer service and if this continues we'll switch to CenturyLink. Had seven years of this "BS" and think we deserve better.

Poor customer service, frequent outages, overall bad tv quality. Price increases for bad product. They survive because they go where other companies don’t. Given a choice, people would definitely choose another provider. I know I would!!

I originally had a package of 250 gigs for 24.99 a month. In checking my account daily to see how much we had used (since we like Netflix) I saw we were getting real close every month. So I checked the upgrade box on my account site. They had listed there 400 account which is unlimited data for $ 40.00. I searched the entire site to make sure that there were no additional charges listed there were not. Mind you the upgrade column came up $total $40.00. So not a bad price. This was on 11-26-2017. So I upgraded. The following day I checked my account and SURPRISE $64.99 a month. I called their lack of customer service dept. They said, "Oh no that's on top of your current rate."

I was with Suddenlink several years. My internet kept going out. I was paying $85 per month just for unlimited internet. Suddenlink convinced me it was my modem/router even though I purchased the one they recommended. I had to purchase a new one every two years. It seemed to get a little better but it was still going out. Over a five year period they came out to my house about twice a year. It would work for a few months then the internet would start going out again for a few hours about 4 times a week. They would come out again but they didn’t really seem to care. Finally found out that cables will build up gas and they would have to be burped. This is because of the very old technology of Suddenlink’s infrastructure.

I got cable with Suddenlink. 11/6/17 my cable didn't work because the tech that came out did not connect my boxes on two T.V.'s, I called them. They set up appointment for the next day and did not tell me about a 65.00 fee for them to come out. And also my bill is 280.00 due by the 23rd of November. That's only two weeks of service, the cable service is never working right. It fuzzes out like I don't have cable, my bill is only suppose to be 39.99 a month now they saying 140.00 monthly.

They said a $10.00 protection plan on my bill which I did not ask for. They took it off. My internet connection went haywire. I called them the next morning and the lady said yes she saw the problem. My internet was out of range. I ask if she could fix it and she told me someone would have to come out. She scheduled someone to come out. He said nothing was wrong. It was my computer. They charged me $65.00 and tried to add it to my current bill which I get electronically and had already scheduled a payment date. They tried once again to sell me a protection plan. #1 the only reason a serviceman was in my home was because the service tech identified the problem from her end.

I have always paid my Suddenlink bill automatically each month from my bank account. Suddenlink has begun arbitrarily increasing rates, failing to provide notification, then tacking late fees on to the account. This has happened three times in less than a year. This time the "customer service" supervisor was happy to invite me to leave Suddenlink over the latest $20 addition of late fees to my account. That was while I was still being polite and professional. I admittedly provided her a loud and uncouth response to her offer after that. One service person informed me the notices were in the fine print at the bottom of the e-statements, but not on mine. The supervisor indicated that it is not their duty to inform me of fee increases, I am required to look it up each month. Be ready to pay those fees.

Suddenlink is horrid: cable, internet, everything. First, they acquired coop deals to monopolize areas. This ensures they can charge ridiculous prices, offer substandard customer service, and provide lower quality services without question. Second, Suddenlink is extremely money hungry. I made the mistake of mailing a check on a Friday when it was due. I was charged a $10 late fee because they claimed they didn't get the check till a week later. I might believe the mail took that long since I don't get Saturday mail service, but they assume the right to charge a late fee based on when THEY cash your check.

Suddenlink is awful! I dropped my cable since there was nothing on and I was paying over $150 a month for both cable and internet and there was never anything worth watching. After I dropped the cable my internet started acting up and was very slow loading. I ran the speed test and even though I am paying for 100 Mbps the test only came back at 38 Mbps so I called Suddenlink to inquire. After 15 minutes of trying to get past the automated system to speak to someone since it hung up on me twice and then kept giving me the run-a-round before it asked if I wanted to speak to an agent. I was told that they had no idea why it would do that and they would a technician the next day. Well the technician showed up a week later and said that it was running correctly so there was nothing he could do either and didn't know why it was dropping from 100 Mbps to 38 Mbps and left without doing anything.

Suddenlink is the ABSOLUTE worse internet company. At Falcon Pointe we cannot get Spectrum in this area so we are stuck with Suddenlink. I'm paying for 100 mbps of data monthly and I'm getting 10 mbps. The service is SO bad and I'm paying $50 per month for this crap! I get bumped off daily constantly... The service is so bad, there is actually a FP Forum about Suddenlink. Get it together SL... you totally SUCK.

Suddenlink is terrible. They just want more and more and more money. I have a $70 internet package and that’s just internet. So I called to ADD. Notice I said ADD not UPGRADE cable. Technician comes out and never installs anything in terms of running wire in walls or anything like that. He walked to one side of my living room and put a big black cable that ran behind my recliner on around my couch and then in front my living room windows and behind my fish tank to my TV on the other side of the living room... Very visible cable and then he left. So that night I turned on the TV and sat down to watch it and the cable was blurry and it kept cutting out.

I am beyond unhappy with Suddenlink and have now for some time. A couple of years back I signed up for EZPay and never thought once to have to double, no triple check that everything was working. Next thing I knew, they cut off my internet without warning and told me I had to pay $350 right off the bat to get any internet back. Then, they decided to up my monthly bill by $60 without warning. I really really really dislike Suddenlink. And when my husband called customer support, they did nothing to help us and were very unfriendly. Horrible, horrible company. I am canceling as of today.

I had to go work from home, no choice. 3 different calls and 4 chats - I was given 4 DIFFERENT prices! My bill went from $170.18 to $276.86! Due to my line of work, I have to have reliable service AND fast pings, package sending, and the upload/download ratio had to be consistent. Guess what? My part of town in Abilene, only Suddenlink fit the bill. Because I’m an existing customer, I get no “deals”. I am now forced to cut cable due to their price gouging! They know we can’t go anywhere else! Altice bought out Suddenlink in 2015, and we’re paying the price: I found the following, **: “Keep prices U.S. high and expenses European low. That’s the plan that Altice has for Suddenlink and Cablevision...” Even cutting cable won’t save much. The real issue is the monopoly and the consumers need to be represented.

The wifi service is terrible. I moved into a new house Monday October 1st, service started on Tuesday the 3rd. A few days after installation... The wifi connection goes in and out on my cell phone. I know my cell phone isn't the problem because the WiFi connection does the same with my laptop. What really upsets me is, I'm right next to the modem and in the same room. The only way the Internet connection works is if I am hard wired to the modem which is the only good thing, considering I work from home. I have been unable to contact Suddenlink because I have been so busy. Ever since installation I have had problems with this WiFi. To reiterate, I am in the same room, next to the modem and the connection goes in and out CONSTANTLY. If this isn't fixed I will have to find service elsewhere. I will be calling hopefully first thing in the morning. Also... I never received an email with order verification information.

I was a customer of Suddenlink for 17 years and switched to AT&T because the rates were outrageous from Suddenlink. When AT&T kept raising their rates I moved back to Suddenlink about 8 months ago. Initially they were sending statements to an email address that was not mine and charged late fees. I switched to paper billing but the e-statements kept coming. More late fees. I finally went to the local office and was successful in enrolling in paper billing. Now they charge me $1.00 a month for the privilege of getting a paper statement so I can pay their invoice.

They responded quickly when I first signed up, and waited for my question to give the answer needed and provided information that might need regarding my questions and did not try to overload with product or package deals that did not apply to what I was asking for.

Suddenlink takes top prize for the WORST customer DISservice we’ve ever encountered. Nearly impossible to talk to a human, and when you do, after long, long waits, about half don’t speak English understandably. Their main job is to get rid of you. Rates rise more than once per year. They drop channels without warning and without replacements or compensation. The channels that are there frequently blank out with onscreen error message. Two missing channels have had the message, "programming will resume soon, please wait" for 3 months now.

I have phone, internet, and TV with Suddenlink and they keep raising cost. I have no complaints on phone or internet but on TV cable it's a different story! The company shifts to all HD TV and now requires cable boxes on every TV. Don't sound too bad, huh? BUT they charge you 3.00 per box and in my case that is four sets. The min set box is no charge. Stinks if you ask me.

I don't have the time to express how horrible Suddenlink's so-called customer service is. We lose service at least a dozen times every year. Since we are all in with Suddenlink, this is a great issue. No TV, no internet, no phone... nothing. A call to Suddenlink is a total waste of time. Reset this, reset that, "outage in your area and we are working on it." It takes talking to a computer for 5 minutes before you get put on hold and you may get a human being within 10 or 15 minutes. While waiting, remember, no TV, no internet, no phone as you are having to call on your cell phone. We tried our local office in Winnfield, LA, but it is just as useless. Over the last month, we have gone to our local office 6 times to check status of service, installation, etc. The blonde lady working the counter told us each time she would check for us and give us a call. To date, she has never called our home to give us status on anything.

We have been a Suddenlink customer for 16 years. Most of the years the service has been sub-par, but we live in a small town with few alternatives so we've had to put up with it. Earlier this year, the internet speed was greatly increased (from under 3mbps to 13mbps @ $68.50 per month- don't laugh, it was blazing fast for us!) and all was great for about 2 months. And then things became worse than ever. We were constantly losing service, but for such brief periods that by the time we got technical support on the line, service would be back and they couldn't locate the problem. Phone support would always indicate that they were completely unaware of any problems around us and that we were the only ones.

I have been a customer with Suddenlink off and on for about 15 years. Their service is pretty reliable. They offer everything in one place cable, Wi-Fi, and phone which is really convenient because of one bill. But they are kind of pricey and this is because they're the only cable provider for people who live in an apartment or rent a house from can have because any dish company or Wi-Fi provider has to tap into their lines to be accessible and also requires some digging up and running lines underground to do that. So said apartment and house renters would have to have permission to do this and the answer is always no. Even if you have your own property you're still connected to the Suddenlink lines if you get dish cable or Wi-Fi because Suddenlink has a monopoly on the lines available to consumers in this area.

Suddenlink cares nothing about customers, only sucking as much money out of them as possible. First, they have the gall to CHARGE to mail a monthly bill -- even though they toss unwanted advertisements in with the bill FOR WHICH THEY ARE PAID TO INCLUDE. Then, the service is pretty horrible. Almost every day there's an issue: cable picture, sound, etc. In fact on 9/21 the entire system was down for over seven hours. No phone, no cable, no internet, no nothing. And of course NO bill adjustment. Yesterday and today the sound is crackling away, fading in and out, so nothing is understood, like the satellite they use was made in Sri Lanka (which wouldn't surprise me). They say they'll send a technician out with the ominous warning that if the problem is not their fault, I'll be charged out the wazoo.

There are constant outages, constantly replacing DVR and overpriced. The bill increases every month and the quality of service decreases. As soon as another company provides services where I live, I will be changing.

There is not enough room to put all the information. This is day 7 of trying to get service working. Been customer for 17 years. Employees along way have been great. Have had service men out twice. Problem is getting hold of someone on phone. Last time they called me and put me on hold for 2 1/2 hours!!! The last serviceman was an hour late for appointment because he couldn't get through to them for over an hour at previous customer. He left our house with phone on speaker because he was trying to get them to answer. We also have trouble with public television reception. PBS station said "Do you have Suddenlink?" When I replied yes they said everyone with Suddenlink has the same problem.

I have tried for over a year to receive paper bills. Every month I was assured that the issue was handled & the next month, no bill. I'm a busy working mom & I'm old school. I like paper bills. It keeps me straight & I don't forget any bills. Finally last month when Harvey hit; I was busy helping my community. And with no paper bill - I completely forgot about paying them. So they disconnected me. NOW, my bill has tripled and I don't know why. Well, if I had a bill I would know why. I called 4 times and 3 times was hung up on by the customer service team. Finally on the 4th time the manager told me to just pay my bill. I still have no idea why it's so high. Horrible customer service team! We gladly moved to a new company that assured me I would be getting paper bills. It's ridiculous to have to call a company every month just to get a bill. I don't have to remind the gas or light company to mail me a bill.

Do not know which channels we are paying for and can see. Also do not like paying for Spanish channels that we cannot understand. Took out TiVo... Entirely too complicated, it records shows I do not want and cannot find channels I think I have recorded.

They have been a great company. I was living with family and they had Dish TV but every time it just looked like rain it would go off. But with Suddenlink it doesn't. My wife and I have had Suddenlink for 24 years. It is a great company. Thank you.

If I could rate any lower than 1 star, I would. We had service with Suddenlink, but moved and Suddenlink told us to take our equipment with us. Two months later, without any contact from Suddenlink, they automatically deducted $398.80 for equipment not returned. I spoke to no less than 12 people trying to get this resolved, and this means I had to go through the automated menu at least 12 times. Several times workers would assure me that a supervisor would call me back, while other times supervisors would swear that they could not call anybody back since they were at a call center. Seriously!? After a week of trying to fix the issue, I call back and they had credited my bill. No apologies, no "I'm sorry", and they didn't even have the courtesy to call and let me know.

When it rains, Suddenlink's connection is spotty - just when you need it most. Billing is average. I would like faster speed! I would also like phone service from them but not available in our area.

I set up a new service installation with Suddenlink. The installation time was to be between 4-6 pm on a Monday. I had to take off from work early to make their installation time. Which the technician did NOT show up to! I called to find out why, they informed me that he had informed them that he showed up at 5:07 and there was no answer. And that he had attempted to contact me by phone. I then explained to the customer service representative that I had been in my living room from 4:00 on and that my front door is in my living room. Also that my cellphone had been in my hand the whole time. So there was absolutely NO way that anyone had came by or called. I even double checked my call history to make sure, no missed call.

I wish I had looked at these reviews prior to signing on with Suddenlink. I am sad to say that I am not surprise at the one star average rating. I have been with this company only a couple of weeks and I already regret my decision and want to cancel service. I'm 57 and have moved a great deal, so I am accustom to dealing with new service providers. Most have truly been exceptionally good. Suddenlink has been exceptionally bad. I cannot recall ever having so much trouble getting in touch with a customer service agent. It's like they don't exist. The local office constantly answers with an "unavailable, leave your number and we'll call you back" message, but so far, no callbacks.

Ever Suddenlink supposedly upgraded TV reception has been sporadic. Today half of the channels we are supposed to get are completely missing. They are not there at all. This has been going on for weeks. Last week the service rep I talked to insisted the problem was on my end. So they sent out a tech four days later. The tech didn't do anything and said the problem was with Suddenlink. Their upgrade has not worked at all and they have gotten hundreds of calls about it. The rep I talked to told me they had NO other calls about this problem.

I have been with Suddenlink about a year and a half. Their technical performance has been excellent. I have appointment with their customer service representatives online, over the phone, and in person. They have been friendly, professional, and very helpful. I get an occasional call to upgrade my services, which I'm not crazy about but understand it's part of the business. It's infrequent enough that it doesn't really bother me. Their website could use some work. It seems to be geared more towards selling to potential customers than providing easy access to existing customers. While I can usually find what I need, a better balance between the two purposes would be nice. Overall, I am very pleased with the company and their service.

I just switched to Suddenlink and I've got calls on upgrading my service plus one call that asked me to purchase more data because my account was going over. Well I got in touch with Suddenlink and they said that I was getting scammed. So my personal information was hacked from their servers. They would not agree or deny the fact that my information was hacked. They simply said it happened. That's out of control, very disappointed and now I'm on edge because my information has been compromised. Awful customer service and on top of it the hacking of my account. I hope people see this before their information isn't hacked like mine was.

June 27, 2017 at 4:55pm I had to go pick up a new HD box because the area I live in became encrypted. I live in an apartment complex where the cable is free. So I went to our local office to pick up said box that's is mandatory in order to continue viewing the free cable, at the office I'm assisted by Marla ** who's suppose to be the manager or supervisor not sure. Marla asked me for my name and address that's all then asked me how many boxes I need. I said I needed 3 because that's how many cable TVs we have. She then scans the boxes and I leave. No other information is exchanged. So literally 2 days pass and I'm sent a bill. I call a call center for questions on said bill cause you can't call your local office. I'm told that I'm being charged for the boxes which I feel I should of been told of the charge at the time that I was picking up the boxes.

I have been a paying client of Suddenlink for 2.5 yrs since moving to Missouri. I have had internet issues for 2.5 years. I was told my computer was outdated and slow for service. I did not believe them but they refused to move forward with checking my complaint. I bought new computer with faster CPU and more memory. You guessed it, no change. I was then told it was my router, again I invested in new equipment and yep no change. Then I was told it was my modem and Suddenlink had discovered that having phone, TV and internet in one modem was not providing satisfactory internet. They gave me a separate modem, jumper wire and splitter and ask me to change it. I installed the new equipment and after 2 months my problem was back. Repeated calls gave the same response as many I have read, reboot your modem. Well, three to four times a day is not reliable nor satisfactory service.

I am writing to complain about Suddenlink Business, and their policies. My account number is **. Over three years ago, I made the mistake of signing a contract with suddenlinkbusiness.com, to save an installation fee. When my business went out of business, I was stuck with a punishing cancellation fee. However, since I was moving to another place of business, a motel that I had inherited, Suddenlink Business agreed to transfer the service, avoiding that outrageous cancellation fee. Later, when I moved into my permanent residence, Suddenlink Business again agreed to transfer the service, apparently happy to simply continue collecting $75 a month. The long and short of it is that for three long years I paid $75 a month for a service that would be inadequate for any business. The upload and download speeds were too slow for either business or home use.

This company is like the mob. They called me 3 times a day for 3 months before I asked to be put on the no call list. I wanted the unlimited data they were selling, but they didn't offer it in my area. Why could they not get that? My big problem is with their pricing. There is no pricing standard. My mom has the 100mb link for $55. One sister is paying $96 for 100mb and cable and phone. My other sister is paying $86 for just a 100mb link. I'm paying $69 for a 100mb link. None of us are new. And we vary in time as a customer from 1.5 years to 8 years. Why such a disparity between us as customers?

I've been told several times that I cannot change my payment date which at one point didn't matter because they gave a grace period. I am a teacher and get paid monthly on the 20th. My bill is due the 17th so I always pay three days after on 20th when my deposit goes in. My bill this time was $173 and when I went to pay it online for some reason was $193 which is actually more than the late charge. So I called customer care who didn't really explain it very well as to why there's an extra $20 charge. They refused to remove the $10 charge even after I explained that I've always had this due date and past three days late before and it's never been a problem. I even spoke to the manager on duty and he wouldn't waive the charge matter what I said. I went ahead and paid the extra $20 charge but after reviewing this ConsumerAffairs site and speaking with others on Facebook I see this is something as of recently that they're doing to several customers.

I called last Thursday because we had no internet service. The tech support person attempted to troubleshoot with me but still no service. He forwarded me to a "special tech support service" that he assured me could help with my issue. When they reviewed my account they said I didn't qualify for the "special" service, but would be happy to sign me up and charge me monthly for this "special service". Of course, I said NO! I already pay for service and tech support should be a part of that at the highest level of service available to ALL paying customers.

While I can't completely confirm this observation (It will take several of us) the last few months Suddenlink has billed us a late charge. The last month I paid the bill the day following receipt and still received a late charge. The pattern suggests they intentionally wait to bill you to make it impossible to paper mail and the bill in. I dropped the service the next day on the new month (of course billed late again) and returned their equipment the next day.

I have only been a Suddenlink customer for about 6 to 8 months, but throughout this course of time I have been a very loyal customer such as always paying my bill on time and even in some cases early. There were a few times when my internet stopped working out of nowhere. It went on for about 2 weeks, I have no cable so wifi is the only way for my daughter and I to watch tv. When I called Suddenlink there was no technician available to come out the first week so the second week one came out & I was told that the issue was from the technician before, who never plugged back in the cord he was supposed to which caused a bunch of peoples wifi to go down in the same area. I asked the customer service/billing department if they would credit me & the woman told me yes. When they finally figured out how much I would be credited for it was only $3 and some change.

The only good thing about Suddenlink is that they don't use contracts so you can cancel at any time. I have both internet and cable through SL. The internet requires to be rebooted at least once every single day (and sometimes 3+ times) in order to get online. The cable continually cuts out the sound anywhere from 2 seconds up to about 30 seconds at a time, and often repeatedly within a few minutes, making it nearly impossible to watch the show. Sometimes the image freezes while sound continues, sometimes image freezes and sound stops for a few seconds before returning. Following their troubleshooting of unplugging and replugging failed to fix the issue. Now I'm told I need to pay an optional $5 protection plan fee for them to fix the problem or risk getting charged $50. Not so optional then, is it.

We had been customers since 2012, paid on time, had all 3 services. Internet sucked with them and their cable, we could not get any other cable company because this was the only one in our town... and it was a 1500 dollar deposit with our apartments to have a satellite. Anyway, we always paid on time never late... Well it came time to turn off our cable and stuff because we were moving. We gave the fwd address to our new house, and they said they'd send a final bill. NOPE. We moved in April 2017. Here it is June 9th and never got a final bill... So this collection company called and said we owed 149.22 for our bill. We are in debt to Suddenstink too. WHAT?!

We were billed on for a service call. The tech said that when he left everything worked fine. Now why is it that your line maintenance people had to replace a broken section of the line and a piece of equipment after this technician was out here to make our internet work. Now please explain to me which one is lying to me. Either your tech is lying because our service wasn't fixed until after his coming out OR your linemen are lying about fixing the internet and restoring to us our paid for rate that we have had issues with since last year. Someone here isn't telling the truth.

A Suddenlink technician broke my TV and lied when he reported it. Suddenlink refuses to pay for my TV, basically they are calling the customer the liar. I've been a paying customer for 10 years, this is unacceptable behavior for loyal customers even though the service has never been even close to acceptable. I don't live where I can receive satellite or else I would change providers to a dependable company who would stand behind their customers.

I just called to cancel our service due to a move. Our new area is not serviced by Suddenlink I tried canceling and was advised that because my new billing cycle generated yesterday that I have to pay for the FULL month. Yes, they are demanding payment for services at a residence where no one will be living and because they charge you in advance there is NOTHING you can do about it. Sorry, sorry customer service and billing practices.

Suddenlink wanted me to pay for all installation of pole and wiring to connect their services. Neighbors could connect into the same pole. But they would make money off the pole I paid for!!! Not gonna happen. First of all they waited seven months and I had to call and write emails for them to respond. Not a good company at all! And I still get kick mail from them.

If there is less than one star I would choose it. They have a very bad customer service, bad internet service. The service is kind of good in the day and very bad in the evening and the company don't care since the customers don't have other options. If there is another internet service provider in the future I would immediately change to it.

Do not ever pick Suddenlink as your network provider. You cannot run anything on it without the connection dropping out. I am constantly plugging and unplugging my router to reset it. I would rather kill myself than go with Suddenlink in the future.

Suddenlink has issued a box for digital TV, that only does not work but the price is free and the bill goes up every three months! Every time the cable comes to my home the service gets bad. Have no idea who these workers are and it looks like they do not know what they are doing. This company for over 10 yrs has done nothing to upgrade their service, and know I have no TV service. 3 channels. They will not answer phone. All this for 128 a month. Sad.

I was billed by phone and then mailed a bill for more. I never got the contracted land-line. I paid an electrician who showed me the disconnected telephone wires. Suddenlink service man said the lines belong to AT&T. Initially I was told by Suddenlink that AT&T had no lines in my neighborhood. I cancelled Suddenlink and was told I would billed for the 23 days in the month!

We have had Suddenlink internet for 6 years. Every year the connection gets worst & worst. The customer service is horrible as well. We have had electricians come out & nothing is wrong on our end. Our equipment is up to date as well. The problem is the connection. At least once a week, we have issues. Nothing gets resolved & as far as I'm concerned it's a horrible company who does not care about anything but money. Unfortunately where we live we have no other choice. I really wish another company would come in who provides good connection for the highway robbery that it charges. If anyone is considering this company, PLEASE heed my warning & go with someone else! They are horrible!!!

Suddenlink gives all kinds of obstacles to cancel their service. To reach them by phone for cancellation is next to impossible. They give many different hurdles that a person must jump over to cancel. The automated service only takes you in a circle without bringing you to a real person and you must call many numbers before getting any kind of real person finally communicate with. You must get a code from the completely exasperating automated calling system before getting access to a location that you are finally able to turn in any equipment. Payment for what is owed is required before you can turn in the equipment which is fair of course but even after paying that bill and turning in the equipment they are still sending out billing with all sorts of fees and add on charges for a month following the request for services to be suspended.

I would not recommend Suddenlink to my worst enemy. The service sucks. Have been with them for 6 weeks and cable is still laying in my yard. Have to pick it up and move it side to side so I can cut grass. Could not connect to wi-fi, they charged me 50 dollars to bring new box out, mind you the one I had was supposed to be new. Was told not to disconnect my phone because they did not have what they needed to set it up but was still charged the whole time for the phone. The techs who come out to install do not know what they are doing. FIRST time they came, they stayed for 5 hours, told us they would come back in 2 days. Well that took 9 days after we made many calls to Suddenlink to ask when they would finish the initial install. Very poor service.

I can't stay connected to the internet for more than 15 minutes at a time before I have to go unplug the box and have it reset itself. The internet they provide is horrible and inconsistent. If you have any other option I would go with them. Suddenlink is a horrible company and should be run out of business. I feel like they are basically stealing from me.

I started out at $28 for internet only, then that price went up to $37.50. Then it went up again to $47.50 and then I was notified I was hitting Data caps? I think they just added data limits because in the years before I never had anything like that. So I had to upgrade my plan to $51. Then I hit Data limits again!!! And they wanted me to upgrade again!! Enough is Enough! I switched to Frontier instead and have a lower bill with no data limits. THEN I cancelled with Frontier... and once again they screwed me! I cancelled on the 6th, and they told me since the month had started, I had to pay the entire month! So instead of Prorating me for 6 days in the month, they are charging me another $51 even though I am no longer using them! NEVER USE SUDDENLINK! They are the worst!!!

Suddenlink customer service sucks & their practices are shady. Their website tries to trick you into paperless billing, which happened to me. I had no idea, which caused me to miss a payment. I got an email stating my service could be interrupted, which prompted me to go to the website and look at my account. I was shocked to see I was set up for paperless billing (which I NEVER choose for any of my bills). I immediately searched for a way to turn it off. Then I paid my past-due bill online.

Last year when I wanted to put our account on seasonal hold Suddenlink's procedure allowed the customer to do it over chat. It was easy, simple and fast. This year they changed it to where the customer has to call in to do it. The problem is that there is no prompt to get to the right department so I have to talk to someone who then transfers me to someone who then transfers me to someone else etc for 4 to 7 times before I finally get ahold of the right person. After I put our account on seasonal hold I asked the person how to get to his department directly. Is there an extension number or what. He said there is no easy way. I just have to go through all the transfers until I get to them. By the time I am done I want to pull my hair out. I wish I could just do on chat again. Not only would it make a customer happy it would free up 4 to 7 people from wasting their time transferring a customer around the company.

I use Suddenlink because it is the only ISP in the area that isn't satellite based. That said, if there were any other options I would have switched years ago. Unclear fees and billing. They bill a month ahead of the actual service, charge for some visits and not others ($50) and never inform you beforehand if the visit will be free or charged. They charge a late fee of $10 (a late fee for a service they've yet to provide, mind you, due to their magazine-like billing schedule). Late fees are fine per se, but charging someone a late fee for a service you've yet to provide (30 days early)? I think it's just a way to slightly increase revenue without having to offer the consumer any real benefits or service.

When my Internet was originally set up, the technician did not bother to check the connection in any part of the house other than the computer in the room where the modem was placed. We have two computers in the back part of the house and began experiencing terrible speed and signal strength on those two computers shortly after the installation. Upgrading to a faster speed did not solve the problem. Finally after several months, the connection got so bad that the computers were dropping the wi-fi signal constantly and when connected became very slow.

Was having internet connection problems for over year, talked to numerous techs by phone. Suddenlink finally sent out a tech that spend about 5 min in the house, played with some wires and deemed it fixed. I asked him to check to see if it fixed problem. He refused and left. Problem continued. My cc was charged $50 for a 1hr visit that lasted 5 min and solved nothing. Had to deal with many unhelpful people at Suddenlink that said they "deemed" it a valued charge and SL has a policy of never refunding. Finally got a tech out that spent a full hour. He said the box SL supplied was no good and the original SL installer made a mess of the wires inside the house and on the outside. He said I was fortunate to get him (and I agree) because he has to spend a lot of time fixing what other techs mess up, that so many don't know what they are doing.

I called Suddenlink 3 times with billing questions and arrangements. The first call put me on hold for the 25 minutes so I had to hang up because I had a previous appointment. I called back and the lady who answered after a 15 min wait could not help me. I called a third time and asked to speak with a collections rep and stayed on hold for 50 MINUTES!!! If I would of had other internet providers I would have hung up and gone elsewhere. I turned off my cable at the beginning of the pay period and Suddenlink charged me a full month and said they could not prorate our usage so they charged me the full month when we didn't even have service cable with them. They charge random fees after fees and their internet is slow!! I have the biggest internet amount but it doesn't seem better than the smaller one we previously had. Very disappointed with this company and looking for services elsewhere!!

They just gave me the run around on some issues we had with bill pay. My parents were out of the country and had my brother house sit. The bill never came in and he didn't know he had to pay. When they got back, they noticed the bill hasn't been paid. Without hesitation they paid online through their bill pay service. The internet was still shut off and I called them to pay another payment via phone. Suddenlink said they would charge 62.25 on my card and waive the late fee to get my parents service back on track, but they charged an extra $20 on top without my consent.

Whenever I have problems it is solved very quick with the help of standby operators who patiently take out the time to help me. Listening skills are a definite A. I feel that they genuinely care to help me solve my problem. Installation was quick and easy. I received really helpful directions which was very clear in how to setup. The installation went very well without a trace of mistakes. Speed is very fast. My devices no longer freeze due to slow connection. I feel comfortable at the rate they work now thanks to very good connection. This service provider is very reliable. Had very little problems with it. The connectivity withstands and is up to par. It even stands strong through thunderstorms.

Customer service often takes a long time. Representatives are not available or cannot help you with your problem. Internet does not work throughout our entire house like it should and they still cannot fix it. Installation process was fine. Had to schedule an appointment and they came to install on time. They were here for a while tho. But they did a good job. Not happy with our internet speed. It is also pretty unreliable. It does not work throughout our entire house like it should. Would not recommend their internet service to anyone that has other options. Internet is not reliable at all times. Often is slow or stops working. Suddenlink has never been able to fix it. It also doesn't work throughout our entire house like it should be.

I've had contact with customer service several times, and for the most part, all of the representatives are very helpful. You do get the occasional one that's just there for a paycheck and isn't helpful at all. I was very happy with the installation process. The tech was very professional and knew exactly what he was doing. He took the time needed to make sure everything was working and to answer any questions I had. For the most part I am happy with the speed. It's definitely much quicker than my last provider, but there are yes when it seems slow down. It usually only slows down though during "high traffic" hours. Even then, it's generally still fast. Since switching, I've had a couple of outages. All of the times except for one was restored when they said it would be. I've never had an outage during a storm though, unlike my last provider.

Everyone is very nice in person or on the phone. They answer questions, seem happy with their jobs, always make sure I'm taken care of before I get off the phone or leave the office. Very nice, cordial, respectful. Anytime we've had someone come to the house they're always very nice and professional. Haven't seen another company treat their customers with such dignity and respect. We've had AT&T before and it will always drop service, be slow or lose signal. Not with Suddenlink, we have never had a problem at all and the speed is incredible. I can't do my work on my phone, my husband can work on his computer and we can stream movies at the same time and never have glitches that pause or slow down the movie or our work.

The representatives are very helpful and courteous. They work very hard to try to solve any issues that you may have and are polite. I would definitely recommend them to anyone. The installation was very quick and easy. They came while I was at work but my spouse said they did an excellent job and took the time to answer all his questions. The speed of my internet is outstanding. I do occasionally have lagging or buffering on sites but normally only during bad weather. Otherwise the service is quick. The reliability of the service is great. I know it is going to work as it's supposed to without any performance problems. If there's ever any problems customer service is always willing to help.

I have never really used customer service so I'm not really sure but I would assume it would be really good. We haven't had any problems in the past and hopefully we won't have any in the future. They showed up when they were supposed to. It was really fast and easy. No complaints. The technician asked if we needed anything and he was very knowledgeable. We got the fastest internet connection package because my husband is a gamer and it's great. He can play all of his games without any lag so he's really satisfied with it. Haven't had any real problems with it. Sometimes it goes but later on it'll be back and running within an hour or so and that's happened only a couple of times and we've had it for 5 years.