Suddenlink Reviews

This company is horrible. They take from the elderly, they steal money out of your account when you tell them do not debit your account anymore. They have stolen over 800.00 dollars from our account, they never have a supervisor available. This is such a sad company. They told me to go to the Clovis office (which has been closed for over one year) and they are not even aware of it. They told me they would be putting the funds back into the account by direct deposit since that is the way they took it out and now they state they will not be doing that they will be sending it when they can by check in the mail.

We had Suddenlink for a little over 3 years and the service had interruptions at least once a month. Internet and cable was non accessible for hours at a time. We finally had enough and called to disconnect our services and we were transferred to the escalation department which is tier 2. We were promised four months for FREE…and our regular monthly charges after that. This was their way to compensate for all the outages I assume. We agreed to this term and well wouldn’t you know the 2nd month into this bam we had a bill. After a week on the phone with Suddenlink they said there were no notes on my file that could prove that was even true. We are no longer with Suddenlink thank goodness! But they do not stay true to their word! Buyers beware!

Have been an existing customer for 3 yrs, my internet price keeps going up without any changes to my service and new customers are being offered internet for 1/3 the price I'm paying. Have called to see what can be done to drop my pricing as a loyal customer. I get "there are no offers at this time" from a foreign voice that I can barely understand. And mean while I'm being shafted paying 3x as much. I wouldn't recommend this company.

I was researching internet providers and came across Suddenlink. Being intrigued, I decided to call and ask questions I need answered before making final decision. Questions gets answered and I decide to go with Suddenlink. Call to make first payment so I can reserve my installation time slot. BAAAAMMMM! I get told they don't service my area. I spoke with a representative, put my zip code as well as my address in several times and get to what I believe is the finish line and THEN THEY FINALLY FIGURE MY ADDRESS ISNT' IN THEIR AREA. PLEASE UNLIST YOUR SERVICE PROVIDERS FROM SOUTHEAST ARKANSAS.

I've been getting less than 10% of the download speed that I've been paying for since early October (last 4 1/2 months). I've also been constantly in touch with customer service. They always sent technicians out to check my system and the technicians always find that the problem is not with anything on my side of the telephone pole. They keep promising that they will have Suddenlink infrastructure maintenance replace the "tap" from the main line that feeds into the drop to my home service. It has never happens. I'm getting mostly less than 10mbps download with intermittent outages. This is constant.

Absolutely horrible customer service. Amanda misled me. The phone service and customer service is horrible. Do not sign up with them. Go elsewhere. Will change internet and phone service next month. STAY AWAY FROM SUDDENLINK BULLHEAD CITY. VERY RUDE AND UNPROFESSIONAL.

Having connectivity issues and TV issues at separate occasions. Then they say they're going to send a tech out; then call me back from like India and I can't understand anything that's being said. Hire Americans again to assist Americans that way we can properly understand one another (this is just proper business - if you hire someone I can't understand then how can I ever do business with you over the phone?)... So because we can't understand one another my tech won't come out so I'll have to do a 'chat form conversation' and they'll probably call my phone back and I won't be able to understand anything. Outsourcing jobs is okay, but not in the tech service and customer service department where it's critical to understand one another. This shouldn't be insulting - just common sense.

They just suck! Unfortunately the best (read ONLY) option in the area. Signing up with them is like signing up to run a marathon after you put the time training to run the marathon and then finding out after you run the first mile of the race that you have to add a 5 lb weight to your ankles every mile. YOU WILL NOT GET WHAT YOU PAY FOR. I have a 100mbps connection... Speedtest says under 10 on a regular basis. Update December 2021 - January 2022: NO. THEY ARE NOT AWESOME TO WORK WITH!

Our tech was supposed to come Sunday between 5 and 8 PM. We needed the internet for our jobs the next day. I spent 2 hours chatting online and we made 4 calls to customer service. The tech never made it out, so we don't have internet set up for our jobs. Suddenlink rescheduled for today but I don't know whether to believe they'll be reliable and make it out or not. Their chat is slow, and one of their phone representatives was very rude.

My family's had internet service through this company and its predecessor, Charter Communications since 1998. After renting an apartment of my own, I quickly exceeded the data limit (250 GB) and was offered a special promotional deal, which was a great value. When the deal ended (with no notice) the cost of my Internet service more than doubled (with no notice). The upgrade was meant to address data limit surcharges (of which I was also not notified). After repeated contact, the most accommodation they were willing to make (for a customer of 9 years) was a $15/mo. reduction. In summation: Service is good. Price starts off good. Customer service is terrible.

There are good internet providers, there are bad ones and then there’s Suddenlink. They are truly in the league of their own. We have moved to a new home October last year. It’s a new construction and is out of the Suddenlink coverage. When I called them to disconnect the service at our old place, they asked if I wanted to transfer it to a new one. I agreed and submitted a request for cost-to-build (basically paying to get connected to a nearby Suddenlink fiber line that runs in neighboring community close to our home.

I've called Suddenlink several times in the 1 month that I've had their service.(or lack thereof). The customer service representatives are grossly incompetent, management is non-existent, and the service is atrocious! I've asked to cancel my service and they seem to fall prey to selective amnesia when it comes to that. In essence, they hang up on you. In all of this, they bill in advance. I cannot believe that a more reparable ISP won't service the same areas that these clowns do. I have moved out of 2 cities trying to relieve myself of them, but they're always the only company servicing these areas, therefore, they don't care about the level of service they give because there is no competitors. The nicest thing I can say about them is: I HATE THEM!!!

I "had" Suddenlink for well over 10 years. Their cost go up without any enhancements or prorations after they have been down. When you go complain about their rates they will offer you a better deal if you stay. (They should just not increase their rates.) After I cut off my Internet and telephone service, my cable cost did not go down by much. I was told this was due to the bundle discount I had before dropping two of their services. I intend to drop the cable service soon and finally be rid of Suddenlink. I gave it a one star because I couldn't go lower!

Very disappointed with Suddenlink. Billing keeps going up with no enhancement to my service only emails saying they're in the area and working to improve service. Haven't seen any of that. Sad part is they are the only high speed carrier in my town.

Suddenlink customer service is the worst of any company that I have ever worked with. If you have issues, it is almost impossible to reach a human being. The service is inconsistent and you won't get any empathy from them. Slow down to 0 for wifi when paying for 400 mbps. I had 3 of their techs come for the same problem over 10 days and only gave me $20 compensation.

Start with this services nothing working from get go. They claimed the speed is super fast but worse than any other company. Overcharging and defraud tactics. I would never recommend anyone to use this service. Their customer service worst than anyone. Charge my credit card and not credit toward the bill.

I live in Tyler Texas so it is the only available provider. The wifi doesn't even reach the backroom even though we live on one floor. I had to buy an extender and the wifi still cuts out all the time even though we pay for the most expensive plan.

that they are doing everything they can but in reality, absolutely nothing comes out of it. I have not received one single credit from Suddenlink.

I called Suddenlink about my bill continuingly going up. Found out that they have been charging me for 4 TV's. After spending 1-1/2 hrs on the phone and them saying I have to pay the full price this month, but next month bill will be corrected. After 4 months they still have not corrected this. I would tell anyone not to use Suddenlink! This is a horrible company and do not care about their customers. There is many options for cable, please find someone besides Suddenlink, Plus their customers service is a 1 star also.

I give them NO Stars!! Suddenlink was supposed to install a Tap, then schedule Tak Services to run the Cable for Internet for our Business Video Surveillance Cameras. We were promised a Tap install date of September 28 with a Line and Internet install date of October 4th. It is now October 25th, I have spent over 30 hours on the phone with Suddenlink, been given Promises, Expedites, speaking to the "Higher ups", given more install promise dates and expedited installs with NOTHING done...STILL NO TAP, therefore, Tak, (who has already come out 2 times to install and couldn't because, surprise, NO Tap installed by Suddenlink).

On 3/8/2021 I put in for a transfer of service to my new address in Saint Albans, Wv, got the confirmation email & # said tech would be at new residence 3/11/2021. Tech showed up, hook modem up and used his personal phone to log into the modem, was there for about 5 minutes and left. Come to find out my username and password was changed to something else. Then changed my service plan from internet 30 to 400. They also took my $6.99 service plan off so then I don't get a bill for 2 months. Then when I do get a bill my internet is costing me $ 90 for internet that I didn't change then they charged me $100 for the tech to come to my apartment and screw the coax into my modem. So after all that they said I owed the $299.99 for the 2 months I didn't receive a bill and for the tech that was supposed to check all the cables and didn't cause I had the safe guard on my plan.

The technician most recently at my home ran a proper main line from my tap to the main service box nearby, mind you this was promised to be done two years ago but was finally done there weeks ago. They left the new line strung 300 plus feet across several yards and didn't put protective housing over the tap. It's October and at night the humidity is very high, so during the day I have internet at 80mbps but at night I 5mbps or no connection at all. I have the 1gig plan and am repeatedly told unless I have no connection for a straight 24 hour period that I'll get no credit towards my bills. Horrible services and disgusting workmanship. They're the only provider I can get and they know it. Could I give below a 1 I would.

We are snowbirds and EVERY YEAR we are overcharged and it takes "2-3 BILLING CYCLES" to get our bill to what is quoted and verified with email and confirmation number. This is the only cable TV company in the area, customer service is outsourced and the reps cannot connect to the department that can review and fix the bill. If there is any other way for one to get cable TV in our area- AVOID Suddenlink at all cost as it will cost you!!! Our bill is $65+ what it was quoted and confirmed by email.

Introductory rates are great, but ballooned up to 3 times what I was initially paying. Service up times are mostly okay, but a few times a year service will be crap for several days. Of course, no other options to threaten them with...

Is it just me or is every interaction with Suddenlink make you cringe in frustration and worrisome for humanity? Second time moving in a year and to be honest, moving my Suddenlink service, and the eventual headache it would bring, was a factor in wanting to move or not. Sure enough, my scheduled appointment came….and went. Called customer disservice and asked about the status of my technician 2 hours after the appointment time. Was told they were held up by traffic and would be calling shortly. No more than 5 minutes later, I get the automated phone call stating the technician was on the way. Excellent! Until the technician never showed up. Trying to withhold my frustration and expletives, I called customer disservice once more and they informed me there was no excuse, and they automatically rescheduled me for the next day, first thing in the morning.

Suddenlink charters in my county, Pikeville, Kentucky (Pike County). They charge outrageous prices for horrible service! We pay 100 per month just for the internet, it's slow, disconnects constantly. My area has been having Net Issues since around the 5th and it's still not fixed, a tech was sent to my house yesterday. He walks out saying our net was fine but yet he says, "But we should be done working in the area by 6 today," crazy thing is yes while here he could get online but nothing could be loaded and yet he says it's fine...lol.

Almost 1 month ago I discussed the same thing with customer service and he/she told me that no need to pay anything for September. And then today they sent a text me about 30 days of past due! They damaged my credit history but they haven't any solution about it. I'm going to court to solve this because Suddenlink is the worst company that I saw.

Moved into a new home, only cable/internet provider is SuddenLink. Purchased 1g internet and most of their cable services. During install, first technician failed to get services working as ordered. 9 days later, second tech showed up, fixed the initial issues, ran some test but couldn't explain why i was getting very slow internet, after verifying it wasn't the cable in the house. Also couldn't explain why my cable went off line 8-12 times a day. CHARGED $80.

The cellphone service seems to be working great. It's the customer service I'm not too jazzed about. It's really hard to get a hold of a live representative to answer my questions or concerns. Other than that everything is pretty good.

Do not use Suddenlink. They are liars and do not care about their customers. I am cancelled my service with them in July the week of the 24th. When I called to cancel my service the Customer Service Rep did not inform that I needed to return the equipment. I have received two bills stating that I owe SL 458 dollars for the equipment that wasn’t returned. Told two CSR and the Supervisor that I no longer live in the house bec I sold it and I don’t know who bought it. The two CSR said to contact the new owners and ask them to return the equipment for me. Who asks a stupid question like that? That’s easy. tTe inept people who work at Suddenlink. The supervisor was no help either. Btw the equipment is 12 yrs old.

I have been with Suddenlink for almost 9 years. Since they were bought I have had horrible service. I was down a full month due to a line issue and they wanted to credit me only $19.00 for the outage took me two weeks to sort that out since I do not pay just $19 a month for my service. Since then my service is up and down with outages. Of course they do not credit anything for these outages unless you are out a full 24 hours. I guess when you are a monopoly you can pretty much treat your customers the way you want.

Tv box out. Had to schedule repair technician a week out when repair person showed up. Did not have replacement box. Would call and come back. Did neither so box still out. Called customer service. All they would do is schedule another technician in another week so 2 weeks bad box. Spoke to supervisor. Told the same thing. Their customer service stinks. Will charge you $60 dollars for service call if you are not there when they arrive but they don't have to do or finish a repair they are scheduled to do. Bad Service. Bad company. Many complains. Period. Will be looking to cancel.

I've been a Suddenlink customer for many years. This past July 2021 I decided to ADD SAFEGUARD to my acct, for obviously reasons. I was told my bill would go up $7.00, I confirmed I wanted the safeguard - come Aug billing my bill DOUBLED.. Now it's a fight to get them to fix the issue, I've spent several hours multiple times (18x called tryin to get it fixed) no-one will give a corp # to file a complaint, the Corp number on the web site gives me an individual in Texas when I called New York. Anybody have any other suggestions. I'm not paying for something I didn't have. They're holding it over my head threatening to shut my services off till paid. Which all my services was shut off for 12hours. But the issue has NOT BEEN RESOLVED.

I reluctantly signed up with Suddenlink for the main purpose of attending college online and streaming. For around 75.00, I received 1 T of internet. My husband home since November was anxious about missing the Super Bowl so in January we added cable to our service. The price jumped to about 210.00! That was adding only the basic core, this was music, shopping, and Hispanic channels. Our actual channels we wanted from that was 3 or 4, We could have had that with antenna. Every time after installation, I had to negotiate the price. It only took a couple days to find out we needed the next package up. This total was 276.00 a month. After three calls and two and a half hours of negotiating, they finally accepted 226.00. That was the best offer for a current, senior couple, living on a fixed income.

They have awful customer service. Internet is slow. You have to pay for tv channels you never watch to get the few that you do watch which makes their price too high for someone on a fixed income. If there was another cable provider in my area other than the ones who use a dish I would switch immediately.

I have had trouble with Suddenlink with poor installment. Cables were hanging low across the street and tall trucks would nock them down. They have fixed that and they have gone up in fees. The modem some time is hard to reset.

For many years Suddenlink service via phone was provided by technical representatives that were based in the region we live. These reps were helpful and knowledgeable about internet problems in general and knew what local problems existed. Not anymore. Now you someone who doesn't live in the U.S. and is reading from a script. If your specific issue is not very routine, getting useful help is impossible.

The service for Suddenlink is terrible! When you call in it is almost impossible to get a real person to discuss your issue. When you are fortunate enough to you have a difficult time understand them and you are often told to undo this and unplug something else. If I wanted to work for Suddenlink I would fill out an application. If someone is sent to fix the issue it usually isn't fixed as their equipment is so old.

Elementary-appearing TV guide (looks like the original Nintendo) with limited channels in TV package compared to other companies. Awful customer service with wait times at least an hour. The customer service agents will present themselves in a pleasant manner, but blatantly lie to you - will say they resolved your issue, but you will later find out that it was not resolved. I got charged an extra month even though I returned by equipment on time. I called customer service to report this issue in which I was told it would be resolved, but once again it was not. I was presented with a bill from a collection agency that I should have never received. SuddenLink is the worst cable/internet company and one of the worst businesses I have ever encountered. I hope they crumble soon which will greatly be a benefit to the citizens of Greenville, North Carolina and any area that is forced to have SuddenLink as their service provider.

Suddenlink internet is hit and miss. Recently, it has been going in and out continuously. When it works, it’s fine but when it doesn’t, it’s almost impossible to get a technician in a timely manner. This can be really bad for those working from home. I know there has been a lot of complaints nationwide about them.

I have never experienced such horrible service in my life, and I'm an old guy, still working. First of all, the information I received about Suddenlink's package was misleading. The service I was to receive was not clear. Second, when I called about the slow internet experience (even though I ordered the 1 GB) they did not know how to explain this.

Customer service refuses to help in any way, refuses to get supervisors, and set up bogus times for techs to come out. Keep disconnecting line from street then take 7+ business days to correct issues. When internet is working it's decent but if it stops at any time prepare for hours on the phone with little to no resolution. Garage company ran by garbage.

I was told I would get a 200 dollar gift card after being with them for 3 months. It has been 3 months as of September. Now they are telling me it is only 2 months. I know they are lying but what can you do. This is the most lying company ever been with. I wish the folks in Washington would do something but you can't even trust them, I wish I didn't have to give them one star. They will lie.

I have been a Suddenlink consumer almost three decades. It has always been difficult to get service. We now have no office to visit without going 40 miles, and getting a real american speaking person is almost impossible. I have tried to get another provider, no one will cross suddenlink's boundaries. I didn't know they owned any territory? I have complained since 8/24/2021 for tv channels that are missing, More missing than I am receiving. After hours I finally was promised a representative, He came, didn't know what to do, Blamed it on the box on the pole, another rep came and ordered a repair from the main office, promised it would work in 24 hours, now an agent tells me another appt and another 48 hours, I still have poor service, what I have is OK, Maybe, It should not take 14 days and 4 appointments to get tv working. One appointment no one came or called.

I am a customer that tries everything before I call for help, so the inability to skip the automated menu before you can talk to a representative is ridiculous. I am sick of paying for a service and not getting what I pay for. The reps treat you like you're incompetent. Is the internet plugged in?!? Really how else would I know if it was slow? It doesn't matter what device you test the speed on. Well actually when each device gives you a different reading it does. Stop slowing down the internet speed on the most used device in the home. All this company tries to do is get more money from their customers. I can't wait until Pitt County has competition move in here, because I hate Suddenlink. The image is for 5g internet.

Our internet has been out for two weeks, and when confronted with the urgency of not being able to work/school we were lied to several time. Waited around all day for four days in a row until we gave up and submitted to the universe that this god awful company was not going to help us in any way. I can honestly say this has been the worst customer service experience I have ever had.

By far the worst customer service I have ever experienced. I had a technician come out to set up the internet and he left before checking that the internet was operating. I had and installer come and fix the first installer's mistake. Then I was billed to have the 2nd installer come out. Now after disconnecting my service, I have been billed for another month when I am no longer using their product. Absolute crooks. I would never recommend this company to anyone.

Extremely disappointed with Suddenlink. They charged me $60 for a technician to come to my house for LESS THAN 2 MINUTES to push a button on my remote that I don't even use. Through all of their automated systems and over 10 people trying to assist me prior to the technician coming out, not one person told me to find that remote. To top it off, one representative told me they would waive the fee and now they tell me they can't waive it. Why don't you try following through with your word Suddenlink.

Where do I start - well they shut me off 30 days before my bill was due. I had no internet for like a week and still got charged for it. Internet was slow. When I called about the problem the representative had no idea what to do, kept telling me to do the same thing over and over. I am happy to switch to a different internet provider. I will never get Suddenlink again ever...

Suddenlink provides some of the worst customer service I have ever experienced along with unstable internet and common billing errors. I could not in good conscience recommend Suddenlink to anyone. Unfortunately I have no other option, however if you have another option for internet go with it!

I have a house 20 miles away from here and there is competition for internet service and I have a good company there. In the city of New Bern, NC there is no competition and no worse service. If you are considering coming here you need to be aware that this is the same company that has given the same value of 150 a month for high speed internet that at best is only down twice a day and is on record in the House of Representatives by Representatives Murphy from NC as completely bad on a good day and the only reliability is that it goes down at regular intervals. This is not the first time I have seen this, this has been happening with the internet here for more than a year, but no one listened until the special election of Rep Murphy, I am still waiting for my call back from Suddenlink to address this problem but after 10 months I guess it will not happen. If you have any choice of suddenlink or smoke signals, pick smoke signals as more reliable.

We're moving to Georgetown, TX in September. Scheduled our Suddenlink service set up on 8/7/2021. Called to cancel service 8/8/2021 because they were charging us $174.14 for service that would not begin until 9/7/2021. We don't even close on the property until 9/3/2021. They withdrew the $174.14 from our acct. On 8/11/2021, we called Suddenlink and spent WAY TOO Much of OUR time on the phone with them. We talked to a guy named Tulio who after 34 minutes gave us a refund confirmation number and stated the refund would take 10-12 business days. That was unacceptable. We demanded to speak with a manager, but Tulio told us they were all in a meeting. We demanded a manager call us back within the hour.

In August of 2020, my house was destroyed by Hurricane Laura. After the storm hit, I put my service on hold but later called and had it canceled. I was told that it was no problem and that service would be canceled. A year later, I get a call from Suddenlink's bill collectors saying I owe a year's worth of bills on the account. To make matters worse, the Billing Department now claims that they have no record of me calling to cancel the account. I spoke with multiple people last year who all confirmed that the account was canceled. However, the company is now acting as if this never happened. This is completely unacceptable and unprofessional. I have not lived at this address for over a year and am now being told that I have to pay for a year's worth of service. After everything my family has been through over the last year, this is just insulting. I'm so disappointed with this company.

If I could give a negative star I would. Suddenlink internet service is TERRIBLE the only thing worse is their customer service. I work from home and have no internet service more often than I have it. My bill is the same regardless. I filled a complaint with the state department of commerce due to no service for 3 days, Suddenlink stated they came to a resolution. The resolution was an outage in the area.

For months now the internet has randomly shut off during the day for hours at a time. When you call the company and finally get someone they run you through the same procedure of resetting the modem and then after this they will tell you you're resetting the modem wrong and then after this they will pretty much just talk you in a circle until you are ready to lose your mind. Ever since the hurricane this company has literally disintegrated on its services in Louisiana.

For the 1st time I had an excellent experience with Suddenlink about our high speed Internet. I hope this mean they're really trying to improve their customer's experience. So yeah I'm giving them high mark for my latest problem. I can't help but feel like they are trying to really turn it around. I hope so. Nonetheless great job this time. Hope it continues!!

Is by far the worst internet service you could possibly have. If you want the cheapest option Suddenlink is who you need to contact. If you want terrible, extremely slow service your best bet is joining the Suddenlink family.

You wait an hour to talk to someone then get cut off and you must start again. The internet service stinks, you pay a premium price for internet and never come close to that speed. When billing for internet service they charge you for the internet, then they have a separate charge for the speed, and then they charge you again for the internet. When you try to cancel it takes months, again no one answers the phone. Keep trying to keep you as a customer which involves an hour on the phone. They say they take your cancellation but they do not. So next month you must start all over.

Don't get Suddenlink. Your connection will drop on a daily rate, sometimes for hours on end. My friends all have plateau and when my net is down, theirs is all still up and running. Most of the time I have to Hotspot off my cricket phone which is more reliable. 3 more months and plateau will have my neighborhood wired and I am dropping suddenlink like a ton of bricks. And how does this company have such a high rating with so many 1 star reviews?

When I lost internet service, I called customer service to report the outage and was assured it would be back up by 8:00 p.m. At 8:30, I called again and the rep stumbled over his words for awhile before finally telling me the failure had occurred somewhere between the node and the cable connecting to our house. They would have to get a bucket truck out to repair this "serious failure" which would be another 5 days. Ok, I asked how I would get refunded for the days of lost service. They told me to call back after service was restored, and they would credit back the lost days. This seemed strange, but whatever, I'll call back, I said.

Updated on 07/24/2021: Since June 29th we have had horrible service in and out out for a day or two. Constantly tiling TVs. Internet works a hour out a hour. Paid 60 for a tech on July 14th to absolutely do nothing. We still have the same horrible service. At this point Suddenlink's plant in our area is the problem 100%. If tech says home is good the drop is good for this to happen. Check your plant. Get your line techs to work. Upgrade. Fix this stuff. We have no options in my area. I wish we did. At this point service we pay for at not provided even 50% of the time so why the heck is my bill a full bill??

Internet service was installed at our lake house in Mineola, TX on 3/9/2021 and after 16 weeks Suddenlink hasn't buried the cable. I have called six times and requested the cable be buried. The customer service individual will commit to have the cable buried, but no one shows up. The only response was to request I remove my complaint from their website. With their call centers in India and no one knowing the previous person I spoke to, what should I expect! I've given up and I'm going to post negative reviews until Suddenlink buries the cable. My account number **.

I had an appointment on 6/14/21 to add TV to existing internet service. Technician never showed up. Was told he reported he attempted to contact me but no one answered. I asked for proof, none could be provided. Rescheduled for 6/21/21, another no show. Using phone prompts to check status of tech indicated I was the "next" appointment and tech would arrive at 9:32 am. Then changed to 10:39-11:39, then 11:42-12:42, then 7:14-8:14pm. Next check indicated I was again "next" appointment and tech would arrive at 2:52pm. At 4:00pm Suddenlink call with recording saying, tech could not keep appointment today and prompting me to reschedule. Every CSR I spoke with gave me a different excuse and a different run around.

Every day in the afternoon we get sunspots on several channels. After many attempts to get this corrected it remains that when watching shows you should expect cable interference in the afternoon hours so you have wasted time watching. Suddenlink has shown their lack of concern because it still doesn't work. I hate to give them even one star for their poor quality service.

If it was a zero rating I would give this fraudulent company. They owe me 1025 for equipment and refuse to return it. I have the Fedex receipts that the equipment was returned but they simply refuse to refund it seems like I have to approach the BBB or an attorney

I cancelled Suddenlink on May 3rd the day they took my payment out. Brought the modem to the local office in Amarillo and a lady at the door said that there is a box to left put it in there, which I did. Low and behold there claim I never brought it in. Kinda nice that a company can just say you didn't bring it in when you can't get a receipt. Now instead of a refund, I owe them $100. Run away from them!!

They told our community that they installed fiber optic into our neighborhood. Their service guys confirmed to me that it stopped up at the highway. We just have copper lines. I called their customer service four times to let them know that our service stopped working entirely all throughout the day. Customer service sent their service technicians out to try a fix each time. Nothing worked. Their service techs were baffled by the ways their customer service team would try to keep them going to my house to try something that had no chance of fixing the problem. Truth is that everyone across the country has the same problem. Their service goes out throughout the day. They can't fix it.

After having our tv service cut off as a mistake by Suddenlink, we could not get anyone in customer service to turn the service back on. This is with our account in good standing (it was always in good standing). The arrogance of the customer service group and their unwillingness to even listen to our situation was infuriating. If there was any other service in our small town, we would be using it. Please be aware that if you need help from this group, you will not get it.

I recently moved from Massachusetts where I had Comcast. Aside from Comcast's high rates, their service was exemplary. Now I am in North Carolina where Suddenlink is my ONLY choice. Their provided services, especially in the premium channels, is very subpar. On Comcast in either HBO or Showtime, their on Demand videos returned about 400 choices. Suddenlink gives about 20 for each and none are recent releases. Additionally, they do not provide back years of series. For example, at the behest of my wife I wanted to watch HBO's "Chi" from the beginning, however, Suddenlink provides only the most recent year and this is true for any series.

Experienced modem failure. Though paying $10 month for their modem Suddenlink refuses to replace without fee. Their customer service agent, David R., was arrogant, inflexible, callus and apparently mirrors the overall attitude of Suddenlink.

Suddenlink is the only internet provider in our area. We now pay $93.49/mo for what is supposed to be 15mbps speed. Of late, there are many times when the service drops out completely. Now, the internet speed we have is less than 1 mbps for much of the day, and the service is often unusable. Speeds have deteriorated greatly during the past year. Attempts to resolve the issue have been unsuccessful. The staff I have contacted are always polite, but the internet service is remains terrible.

I and others have contacted the mayor, attorney general and BBB about the unsavory price gouging and terrible service by Suddenlink here for years but they have steadily worsened and someone needs to do something about them. Our former mayor had a "meeting" for people to vent about Suddenlink several years ago and his "fix" was to turn them over to the Arkansas Attorney General, who also did absolutely nothing about their criminal practices so I am trying once again to get something done.

This company does not back their services or care for their customers. They have caused me so much stress for almost a year trying to resolve a billing issue to the point I filed a complaint with the FCC. And they still didn't take responsibility. Paid for 200 meg and only received 45-50. Never gave me my $50 gift card for signing up. After 2 times techs not showing up, I didn't pay my bill. The 3rd time no show and 3 days later they disconnected me! After not getting a bill since my 1st statement they send me my closing statement 4 months later no problem! So now my account sits in collections.

For several years the internet service was mediocre and often slow. After numerous increases I terminated my contract and was immediately charged for three modems, not in my possession. I turned in the only modem that I had and according to Suddenlink that modem was not on file. After six months and numerous complaints the charge for three modems were removed. After one year of no internet a collection agency billed me sixty dollars for cancellation fee. Never did Suddenlink inform me of this fee. The attitude of local Suddenlink employees leaves much to be desired. Only if you have money to waste should you do business with Suddenlink. Always get a receipt for modems returned. You have been warned.

We had subscribed to Suddenlink for 4 months service and they require you to give a 30 day notice when to disconnect. We totally verified the last day we needed the service for and they went out and disconnected it almost a month early. It took us two days of phone calls, about 8 hours on hold to finally get the right service guy that could instantly re-connect us. We dealt with about 15 service people that kept saying 24 hours until they could get it back. We even verified for sure we needed internet up to a certain disconnect day and the guy (who sounded like he was from another country - imagine that), said no problem.

Unfortunately, I have a very bad review. I have enjoyed Suddenlink previously. This is the first time I have had issues. Still unresolved. I ordered new service on 2/9/2021. Paid on 2/9/2021. It's 3/9/2021 and I still have no Internet. I have been rescheduled 4 times. Two of the times (technicians NO SHOWS). I have spent 9 hours waiting. I have spent 2 hours on phone. I despise this company and as soon as I find another provider I am leaving. I have 4 other accounts with this company.

I am being forced to use Suddenlink at my current apt. Complex. I have the 4gb package with the cable and the price for the package keeps increasing meanwhile connection quality continues to fail. Only reason I have it is because of my complex.

As I type this I have been on hold with Suddenlink ‘service’ for two hours! Just to inquire why our bill went up in March, 2021. This isn’t the first bad experience I’ve had with this joke of a company! It’s obvious they take customers for granted. If another TV/Internet provider is available in my area, I will switch at the first opportunity!!

We have been customers for about 4 months. The only issues we've had is about 2 to 3 times a month we lose internet for anywhere from 2 hours to 24 hours. I have. Attempted to talk to a real human with no luck. As frequently as this happens, we do not feel it is fair that we should pay for a full month. The problem is that I have never been able to talk to a person. Usually I have to listen to very bad hold music for about 45 minutes when they hang up on me. I am starting to think dial-up would be a better option!

We have been With Suddenlink for a few years but recently my bill has been steadily increasing. In one month it went up by $40.00. I called to complain and after a very long time spent on the phone the gal reduced it back but after one month it was right back up there. My husband is retired & I am not working much due to COVID so to be paying over $200 for television seems totally absurd. I have now chosen a new company & we tried to call Suddenlink & the phone kept getting disconnected. They are criminal in mind & should be investigated.

Suddenlink use to have the best internet service but since they have changed to Altice it is really POOR quality and this all in one service really sucks. We were out of service for almost a month and they refuse to give us credit and the bill is supposed to be set but it keeps going up and up and up and we can't see why. So during the pandemic we decided to add cable to lower our bill. We have been customers for years and we only had phone and internet service and they have been trying to get us to get cable for many years and we finally decide to add cable to lower our bills and the bill was 68.18 more than what they said it would be and the bill is still like 30.00 more than what we was told it would be.

Generally the people are nice to talk to but that's about it. I had internet in Kingman Arizona and transferred the account to my roommate when I moved out. It was absolutely unreasonable how many times I made phone calls to make sure the account was transferred. I was assured by 3 different managers that the account was taken care of and that the services were no longer in my name. Each request was made 2-3 weeks apart. Until I was told finally that the roommate had absolute control of the account and could take care of everything from that point on. Now my old roommate is moving out and went to cancel the account and found out it is still in my name. It has been over a year since I used the service and they were still running it under my name. If the roommate just moved out and never told me I wouldn't have known until it went to collections. I just don't understand how they messed this up so many times.

I have had it with this company. After requesting a bill for 6 months, being charged late fees for the bills I never received and making multiple phone calls to get the matter resolved I’m told it’s my responsibility to pay my bill and that I should go online and figure out what I owe. So apparently it’s ok for them to not send a bill but it’s required you track it down and pay on time. Next issue... price for life is a lie. Only 12 months with no explanation for the price increase. When I was able to speak with someone after being on hold over an hour all they can tell me is look in the top corner and you will see the difference in price. Guess they assumed I can’t read but couldn’t give an explanation as to why it increased.

I have been an unhappy customer for 12 years due to there being no alternatives in our area. This company does not care at all about customer service or satisfaction. It is very difficult to actually get to speak with a person, and when you finally connect it is with someone in a foreign country who knows nothing and puts you on hold.

Their internet service literally goes out every single day! They sent out a tech and it improved to going down for 10 or 15 minutes a day. Now I am sitting without service for 12 hours again. I am waiting for them to send another tech. Save your money and try out another ISP.

Suddenlink had offered me a gift card then I upgraded, got more channels and they said because I added channel I would not get my gift card. That's wrong. They will cheat you out gift card. Don't un grand or upgrade your channel after you get gift card. 4th month. I got cheated out mine.

Incompetent in home service; foreign call center gives conflicting info with every call & doesn’t act on requests; promos misleading; bill increases almost monthly; service feels like full-time job.

I first loved Suddenlink, Price was right, great speed. When I signed up, I was told the phone would be $25 a month for life. Several years later, I use cell phones only, so let's cancel the landline. No problem, I should save less than $25 a month. Got herded into retention, agent said if I un-bundle and just have internet, my bill would go up. I had 100meg internet speed when it started, now it is down to 50's. $123+ a month for just 50 meg internet? What a ripoff, they can do it, because there is no other provider in my area.

First of all, their internet service is the worst. It is a miracle if you can watch a two hour movie without interruption. I got a message to update my credit card as the time on it was nearing expiration. So I made an attempt online. Their site wouldn't take it and it kept on telling me to call them. So in the time most need for internet services, I have to call as it it is 1960's. So I call the number that was supplied to me. I wait for 45 minutes and finally, I gave up. So I tried their "Chat Box". I was there another for another 30 minutes and their virtual assistant would not connect me to a live agent. So what am I to do? It is extremely frustrating. I wished I had alternatives, but they have the monopoly in Mammoth Lakes.

We have limited options for internet where we live and this is the ONLY reason we are still with Suddenlink. We’ve been without internet for nearly a month. Their maintenance guy named Charles has told the tech that our connection issue is above his pay grade and that we should cancel our service because he can’t and won’t fix it. We’ve had almost daily calls to customer service who tells us they’ve escalated our issue and we should have it fixed sometime soon. It is extremely disheartening when a company operates in this manner. There are no US contact numbers or emails available to the consumer to reach a US based representative. It’s just sad to be stuck with this company.

So I called Suddenlink a few weeks before we moved to new address. I told him 203. For some reason he put in 206. The tech never called to tell me he was on his way. He hooked up service at that address. I called to find out what was going on. They said I had service hooked up. Clearly I did not since no one showed up at my house. I explained to them that I saw the Suddenlink guy at my neighbor's house, expecting them to come to my house next, thinking the neighbor had Suddenlink at their house to do some work. I went inside and came back out and Suddenlink was gone.

Spring Hill Kansas has the third worst internet speeds in the entire U.S. and Suddenlink is so bad we are putting in our own fiber network to get rid of horrible latency, frequent outages, and atrocious customer service. They take our money and run.

They charge you when you have to have them come out to check your Internet. You pay for one gig speed you only get 400 meg. They find equipment problems and still charge you and there’s nothing you can do when you live in an area where there’s only one provider. They’re ripping people off. Charging them for something that they can’t give.

I called Suddenlink because of over cap data charges and they promised credit for 3 months never got it. And then I called back to ask about credit and they hang up on me. I wouldn’t recommend using them period.

We have had the blessing of being under a Suddenlink monopoly for 7+ years. My bill continually increases, my service decreases, and I can't get a CS tech to talk to me. They literally sit in silence, then hang up. When I asked to be transferred to the retention department, they laugh at me and place me on hold, never to come back to the call. I have attempted to get service through other providers, and they tell me that Suddenlink is my only option. We need to stop the monopoly that businesses like this have created.

Continuous intermittent transmission randomly occurring on different channels. Tech told me it was a Suddenlink problem. Access to certain sports channels denied without notification even though I pay for supposedly all encompassing sports package. I guess not anymore. Getting through to tech support can be a challenge. Too expensive - great example of what happens when a monopoly exists. Dish in Arkansas was so much better.

My bill goes up on a regular time period. I can never get thru to talk to a person. The service call is always a week or more out. Half the time they do not fix my problem. Their customer service is awful.

They have been charging me for 5 months at my old address. Was told it was canceled 6 different times and now have a 415$ bill. Even had a supervisor call me and say they took off the charges and still didn't. People need to go on strike against this company...they are doing people wrong knowingly.

It is not reliable. Service is so on and off makes it difficult to work from home. Tech staff has no answers when service is down. Would change providers but none are available. Bad service from Suddenlink is a city-wide problem in Huntsville, Texas.

Which one? Major issues with customer service/tech support. Always have to contact more than once for the same issues. Visited a local location when my dad died to lower monthly bill. Great experience. Explained situation and was assured us she would take care of us by lowering bill. Didn't mind cutting service back to lower bill. Bill went from $189/month to $124. Problem is it was not true. Not the first time I was told false information. Internet is expensive and not always reliable! I did save some by having land line reconnected for a bundle plan. That was 9 months ago and have never plugged in a land line phone.

I scheduled an installation for this Saturday to finally get my internet going. Then I received an email informing me that I owe a past due balance from 2011 & I have to pay it before they will come do the install. Due to it being almost 10 yrs ago, I wanted to speak to someone about the account. 1st person I speak is in sales and says they can’t help me. So I was transferred to billing and this young man couldn’t find my acct so he said that sales would have to help me. I tried to tell him that I had just spoke to sales and they transferred me to him but I was already put on hold. The next person I spoke to (#3) let me go on for 10 mins explaining my situation, he apologized for the inconvenience and then started to talk to me about cell phone service. He literally had no clue what I was asking for so he transferred me back to sales and a lady(#4) got on the line with me.

Just moved to Mountain Home AR in Nov. 2020. Looks like Suddenlink is pretty much the only game in town for internet and tv unless you want to go with a satellite dish, which I cannot do as I am renting. Installation went fine, internet and tv are working great. But as I have the "value" package, there are some channels I would like to watch but don't get, I decide to call them and upgrade. After waiting for 30 minutes on hold, finally get a CSR who I can't understand at all. Tell him I'd like to upgrade to the next package. He said, "You need to upgrade your internet so you will have unlimited data." I said, "No, I was told when I signed up for your service, there would be no data caps." He said, "Sorry, you were signed up for the wrong internet." I also told him I was mailing my check today to pay my bill, and he states, "Sorry, we don't accept checks."

Signed up online for tv and internet my bill was supposed to be about $86.00 a month. Instead I just logged into my account and my bill is $108.00 a month. I expected taxes and other charges to be less the $10.00 a month NOT $22.00. The following 2 charges should have been disclosed at the time I enrolled online, Broadcast Station 15.00 Programming Surcharge, Sports 6.65 Programming Surcharge. Not doing so is FRAUD as far as I am concerned. Your internet speed is slow and down at lest 2 or 3 times a week as well as the TV. I regret ever doing business with you and advise anyone who asks not to do business with you. This company has no ethics.

Suddenlink's technical services are fine. They've provided my Internet since I moved to Texas a year ago. However, they are appalling when it comes to their billing department. Shortly after I moved here, they shut down my service for non-payment. Except... I had not received a bill. There was no way for me to know that I needed to paid a bill that I hadn't gotten.

We lose service a few times a day. Always have issues with charges they say we're on this special plan and then the bill comes in and no special plans are in place. They offer a phone service and we received the phone did not work but kept charging us even though the phone never worked. Internet service is poor too.

I sold my house and I tried to cancel my service for 8 days now. Each time I got the same answer (need to transfer to another group). I am on hold for at least 20 minutes and somebody hang up the phone. I will stop the payment for any bill I will received from Suddenlink.

Even though friends had issues with Altice glitching and freezing, I let them talk me into trying the Altice mini, which they assured me would not have that issue. It does. Altice glitches and freezes all the time. I have now been on the phone for over an hour trying to get my tv changed from Altice to a cable box. Their customer service reps apparently are in foreign countries and many are not fluent in English. It is better to go through the chat box where at least the translations are correct even if it takes forever to get processed.

I have been with Suddenlink for about 12 years. The first 8-9 years were great, but since they were purchased by Altice, reception and customer service had dropped into the toilet. I set up appointments for a technician and no one shows. When I finally actually get to talk to someone, they tell me that I never had an appointment even though I have the date, time, and person’s name I talked to. Then they will call me multiple times saying that if I will follow their orders over the phone, they can fix it (that never happens). I think that they actually work at it to get this horrible. There is no way a company can be this terrible by accident. Hopefully another company will come into my area and I can kick Suddenlink to the curb.

It is unbelievable this company has not been brought down by lawsuits yet. Don't believe anything this company or its representatives tell you. I was explicitly told I would be charged for a tech to fix my internet by two representatives and was still charged. I was told I would receive a wifi-extender... never got it. Filed a FCC complaint about this company's predatory practices.

I ordered Suddenlink service to be installed on November 1st, 2020. I am having multiple problems and will list them off.

I was forced to use Suddenlink for three years while we lived in Louisiana and I hated it. Not only was the initial cost more than twice what our bill had been with AT&T, but the service was slow as a slug and left us watching spinning circles instead of television shows. But that wasn't the worst part of it. Each month my bill came it was a few dollars higher than I'd been quoted. Finally, Suddenlink told me the reason my bill was going up was so that they could improve their service. I waited for two more years.

First it's impossible to get a hold of a human to speak to. We moved into town from the country and were excited to have cable TV. Called to get an installation date and the nightmare began. They could NOT get our services installed correctly and continued to BILL us as if everything was up and running. This literally took 8 weeks to resolve and hours and hours and hours of missed work/wasted time on hold, chatting on the website, allowing 4 different dates of installers coming into the home, etc. It would be easy to change providers, but there are none in this area, so they have a monopoly on it. We are continuing to use them and I will say our internet service has been fine from the start. But be prepared for an installing nightmare and out of pocket expenses up front!

I have been a Suddenlink customer for about 6 years, when I first moved here Suddenlink's internet and cable tv was great. After hurricane Matthew, a tree took down the main service into our neighborhood, after they repaired if we have had spotty service at best. I cancelled our phone and cable tv last year after a tech came out to troubleshoot and charged me $60 but did not fix anything. I now use air antenna, and get excellent tv.

They had our phone line discontinued without her Knowledge then sends a technician out here to fix the problem. Changes our phone number without telling us and when we called them to resolve the issue to get our number back they gave us the runaround for a week and now waiting for another technician to come out to maybe solve the problem. They don’t even know if that’s going to fix it.

Roberto ** handled 8 separate accounts for me today - efficiently and with a friendly demeanor. I also have a way to contact him for future requests. I need to manage my time very wisely since we stay booked up, and he certainly achieved this on my behalf. Thanks so much Roberto!

I moved into a new condo 1 month ago. People warned me about Suddenlink but that is all you can get here. I paid for the 1gb service...I used ** to see what I was actually getting...150-190mb at best. When you read the fine print it says "up to 1gb". OK..fine. My service goes up and down at least 5 times per day. I work from home and run (wait for it)...a technology consulting company for a major telco. I understand networking and telco. When I call in I am given an offer to either 1) Pay for a tech to come out. Or 2) Drive my 'modem' (that they provided 1 month ago) into a 'service center' to be tested. These people are indifferent and absolutely moronic. Unbelievably bad service. I would NEVER recommend this company. While waiting on the phone for the person to look up my account they tried to sell me on a mobile phone. I told her "you do realize I work for a telco?" No..they don't care. It is all about money.

I pay $105 for “best” internet service available. Every month I have to call 2-3 times for troubleshooting assistance. If they do not resolve the issue they charge you $60 to have a tech come out. Instead of “I’m so sorry you are having this problem” it’s, “we’ve completed our terrible shooting steps, we’ll send a technician out in 3 days between 2-5. There is a $60 fee. Or you can sign up for our insurance for $6.95 a month.” Their service is so horrible you they don’t even have a satisfaction guarantee. Instead you have to insure yourself against their terrible service that NEVER works!

I have had numerous problems with their internet. Breaks down and is down for about two hours EVERY day around noon. Sometimes it comes back. I have called twice for technicians to come out. First time they were supposed to be at my home 8-11 AM...showed up at 4 PM. Said they had it fixed. The next day the exact same thing. Getting though to customer service is very time consuming because they give you the exact same self help steps, you can't skip through them. Their customer service is off shored and thus half the time you can't understand them and vice versa. Background noise is bad. DON'T USE THEIR INTERNET SERVICE!!!!

We lose internet EVERYDAY FROM A COUPLE OF MINUTES TO HALF AN HOUR! Called in for phone maintenance months ago! Tech never showed up! Called in because lines down about 2 months ago or more and tech said he would send out a crew to bury line and that never happened! Have still not had a home phone in months and pay my full bill! Called a few days ago and AGAIN, received confirmation text and no show, called to cancel all service, lady said she would send someone right out, no one showed up and it’s 8 pm at night! How do I handle this! Wow, just wow!!!

Started TV and internet 40 days ago. Intermittent drops of internet from day one. After 36 days of service, lose Ethernet (Wireless worked) Had to spend hour on phone,. Wait almost 3 days for "service tech" to show up. He replaces cable modem/router, does not wait to see if cable tv is working (says it "takes a bit"), just leaves. It does not come on. Next day on phone with customer service for hour and a half about cable service, company schedules another "service call"for next day. Tech comes in, changes story at least twice what is wrong (blames tech from two days ago), changes DVR, says hookup DVR will take an hour, and he leaves. After 5 hours, TV is still not receiving all channels, wife has been on phone with company, on multiple calls for over 45 mins, with the only progress is "I will call you right back".

SuddenLink does not care about their customers at all! I am waiting on hold right now, (35 minutes so far) for the 3rd day. I have been charged for a missed service call when we waited all day and no one showed up. I called (and sat on hold) and told them no one came. They said they would send out another tech another day. I said to put on the service order that they must call me before arriving. NO call. NO tech. 2 Days waiting on SuddenLink. Decided to just say forget it and deal with the dropped service we are experiencing. Then the bill arrives and I am charged $60.00 for a missed Service Appointment. I am not the one that missed the appointment. As I said I am now on hold waiting to speak to someone again. The last two calls I was told that a supervisor would call me back, well that never happen! I suppose now I will be charged for a missed Supervisor call.

I don't even know where to begin. The fact that I am taking the time to write a negative review should speak for itself. First, we signed up for Internet and phone. They came out 6 times before we finally got hooked up. But that was Internet only (the tech said there was no record of phone request). WiFi connection drops a lot (and then is restored automatically within minutes). Paying for 100mbs but speeds are 40-45mbs. Installation was supposed to be FREE, but $49 shows up on first bill.

After hurricane Laura we (Lake Charles residents) were told they would credit our accounts for Suddenlink not providing service.... My normal bill is 106.12 after taxes and fees so tell me why now I have a bill of 160.29. Then to speak to someone in bill is a joke. I have been told now 4 times this will be fixed.... still has not!!!!

Moved VoIP phone service several months back and kept Internet. Discovered they continued billing a phone number I don't recognize and never had, but they refuse to cancel it back to when I moved my actual phone numbers (much less to whenever it was added to my account, which I didn't even ask for). Will seek new Internet now as well with plans to cancel it from Suddenlink and informed argumentative rep of that, but she did NOT care and did NOT offer real assistance. Her rep ID: ** for their agent. Unfortunately we are very limited on fast internet options in our community and not a quick easy move for Internet, or I would have already moved it prior to submitting this rating.

SuddenLink has the market cornered in our area. They are the only decent provider and they lack a lot. They charge whatever they want. If you told me 20 years ago that 3 TV’s, internet and phone service would cost almost $300.00 per month I would say that’s crazy! Well it seems the cable company is the new “New” Ma Bell!

Suddenlink cable TV Has been down 3 weeks... Very hard to get anybody on the phone.. Make an appointment it's damn near impossible... However when I did manage to make an appointment they canceled it..

If you are thinking about getting Suddenlink, DON'T!! You will be drawn in by the "lifetime" prices, but will have sticker shock when you open your bill. You will be charged for channels/services that you SPECIFICALLY asked for, but don't receive. When trying to call customer service (beware, they outsource to countries where you can't understand a word they are saying) you get an automated system that is IMPOSSIBLE to navigate and you RARELY get a human being. The automated system will even tell you that you "don't need/require speaking to a customer service rep." It will then proceed to hang up on you. RUN FROM THIS COMPANY/SERVICE!!!

Finally had to report them to FCC when they would not send a service person out for almost 3 months. Had a call from the Main Office and next day they sent a service person but charged me $60 for service call. Would not give me credit for the cable box being out for almost 3 months. Now every month I get charged a late fee because their AutoPay app does not work. It is a constant hassle and the left hand doesn't know what the right hand is doing. I have been a Suddenlink customer for over 50 years - through every change they have gone through but this is the absolute worst! I try to do chat only because I cannot understand the agents. You cannot ask to speak to someone in USA - you are denied that option. I am now looking into Roku just to get rid of this horrible cable company. ALTICE

Suddenlink hires outside contractor to install service and they don’t bury the line...just leave it laying on top of the ground. Our cable goes out at least twice a day. I call and wait on hold for at least an hour only to be told it will be 2 weeks before they can check the line. Well...it’s still there because I can see it since it has never been buried! Then I’m told our box is bad and to return it to the office for another one. Bring your lunch and a pillow because you’re going to be there a while. When you are finally called, you are greeted by the most uncaring and rude person this side of Dallas. So, we get another box and guess what...it doesn’t work either. We are now on our 5th cable box and it just went out again. By the way, the line still hasn’t been buried!

Aug 17 2020 (1 hour 5 min phone call). On hold forever then finally Spoke to billing related person and was told they could get my bill down to sixty something dollars but to call back on aug 25th. Aug 25th (41 min phone call) was told they could get my bill down for sure and it would reflect on my next billing statement but there was no record of me calling previously and was confused as to why I was told to call on aug 25th. Sept 9th. Was told the person I spoke to previously didn’t put in the correct billing code and my new price would be $56. I asked for a confirmation code this time and was given one. Now we’ll see if that worked after almost 2 hours of phone calls. Not to mention almost every time you call it takes 30min to an hour average to get a hold of someone.

I had service installed on 8/21/20. Send send a technician has been out four times and today requested for third time for a maintenance crew to come out because they haven’t been here yet. Just keep sending technicians who have already done everything they can. I pay for 1 gig of Internet and I’ve never gotten more than 200 mbps and that was for 30 minutes while the technician was working on everything the 3rd time. Otherwise I’m between 10-75 mbps (that’s my hard wired computer). That’s not even 1/10th of what I’m supposed to have.

They are horrible people. I live in a rural area with no choices for internet providers. They know they can keep adding to your bill because you have no choice but to pay it, while offering new customers the same service for a fourth of the price. Anybody with children has to have internet now because schooling is done online because of covid. A horrible business. If you have another choice in your area, give anyone else your business but them!

They are crooks, and should have their license pulled by the FCC. If you try them, you will hate them. Horrible customer service. Our Suddenlink service has been broken for about 3 months now. We have spent many hours on the phone making repeated appointments for them to repair their system. They repeatedly make appointments but never show up. We have no other option where we live. They continue to charge us while our service has been off for several months.

I purchased a device called Altice Amplify from them. The person who sold it to me stated that it would make our WiFi better. We received it and tried to set it up. Only to find out through a service man who came to fix our modem that it was for a cable box. I didn’t get a cable box because we don’t watch cable. So this woman sold me something I couldn’t use and didn’t need. Fine. I call to send it back. I had to call 5 times because they kept hanging up. Finally was able to send it back. This was back in July. So these past 2 payment I have been Charged for this device that I no longer have.

Suddenlink gets 0 stars for the following reasons:

Activated on 8/26/2020 cable, internet and phone. Two days later NO internet, NO phone and NO cable. NO tech for 1 wk. Cus Serv refuses to resolve issue and I’m paying for service not receiving 9/2/20.

I am a 53 year old who'd never in my entire life had any experience with a company bad enough to inspire me to write a negative review. Congratulations Suddenlink on having service so bad you inspired me to have to tell the world about it. I was moving so called to discontinue service. It took 2 separate calls and several hours of waiting to accomplish this, but finally I succeeded in cancelling my service and getting information on returning equipment. Then 2 weeks later I received a new bill. So called customer service again to find out why I was billed and was told they had no record that I'd ever discontinued service. Had to be transferred to separate department and again after extremely long wait time I spoke to someone who assured me that this time my service was discontinued. He said though I'd still have to pay the bill for the next billing cycle even though I'd returned equipment and already requested discontinuation 2 weeks previous.

I have just been told that my address is no longer serviceable due to multiple returned payments. I have entered into multiple payment extensions with them due to not having the funds to pay for service. My daughter is doing her first year of college remotely, due to Covid-19. I am also homeschooling my 11th grader, and my grandson who is in the third grade. Their website states that they will work to make sure that all of their current customers stay connected during this pandemic. That is NOT true. I have been with Suddenlink since 2014. I have always paid my bill until this pandemic happened. I WILL be contacting CNN and urging them to do a report on how Suddenlink is lying about what they are doing to “Keep America Connected “.

I can't use wifi due to the fact that the speed keeps dipping up and down. Download speed can go from 1 mbps down to 0.02 Mbps. To put that into perspective, dial-up internet is 0.05 Mbps. Pretty hard to get anything done like this.

We've been with Suddenlink for about 2 years. We started out paying $75.00 and after less than 2 years our Bill went up to over $ 180.00.....without change of any Services. Every month, our Bill had more Nickel and Dime Bogus charges, that Suddenlink tried to explain away as "Taxes", which it wasn't. We canceled this Service 2 Days ago. The Lady on the phone would absolutely not let my Husband cancel the Service, just reading from a format other offers, and putting him on hold 4 times. Then I became really angry and started shouting that we just want to cancel services. After another 15 min. Hold, I had the Supervisor on the line, who also interrogated me why we want to cancel our services and was about to read us another offer....an absolute Nightmare. They raise prices without improving Services or explain charges. I had to threaten with the Better Business Bureau and with our Attorney to finally get a cancellation!

As we are all trying to work from home during this pandemic, my internet keeps going extremely slow or completely out all together. When I try to reach tech support, it is always over an hour before I get a call back and they just want to reboot the modem and then have me call back in if it doesn't connect in 30 minutes or so. There is no urgency on their part to fix this critical need and they just don't care.

I paid an installation fee for CATV/internet to be installed at my elderly parents home in Abilene TX. On July 18th they showed. The technician was too big to go into the attic so he told them he would send someone smaller. He left a box and disappeared. Now, Suddenlink is charging me claiming the installation is complete. I called to ask for a refund of the installation fee. They told me since the installation was complete they would cancel the service but not issue a refund... Not to mention, they were charging me through 9/18 for service. What?

Updated on 09/01/2020: I already wrote a review regarding my horrible experience with Suddenlink... I wanted to follow up. Today is Sept 1 and do you know that I STILL do not have all my services?!!? Third tech came and almost had everything done, except the internet would not connect. This tech is Jose, he has been wonderful! And it is not his fault at all and he is doing all he can... But it’s Suddenlink who keeps screwing up. So when their tech submitted ticket for my internet, for some reason, this disconnected my cable when suddenlink tried to correct. So for the past two nights, no cable. And never my internet. Going in three weeks to get internet and cable and still nothing. No empathy. No apology. No compensation. No service.

Proceed with caution. They offer you a premium install for an extra fee that does not exist. Had had two different technicians come out and tell me the exact same thing. Called to get a credit and the billing department plays dumb and says there is a charge for the install. Called the sales department back and verified the install is free but they offer a premium package at an extra charge. Asked why doesn’t the billing department know about the charge. No one could answer me. But they did put notes on my account to have the fee credited. I was told to call the billing department back and they would be able to see the notes. Called back and no the billing department was not able to see anything!

DO NOT USE THIS SERVICE or proceed with caution! I HAD Suddenlink for about 18 month total. It approximately the 14th month and my bill doubled! After 3 weeks of constant phone calls and waiting for billing department to answer or be transferred, I was told I had to pay my bill or the service would be disconnected. I finally was able to talk to Trish in the retention department. After a hour of waiting, Trish told me that my account had multiple incorrect codes that increased my bill AND that I was NOT receiving the full internet speed that I was paying for due to not having additional modem. After another hour, she was able to "get permission" to give me credits to my account to lower my future bills.

Tried to connect card processing machine. It worked perfectly in my offices a block away for many years. I called service which is a nightmare. The usual wait on phone is 30 minutes although on several calls it's been over an hour with several disconnects. The techs could not fix the problem and advised me to sign up for premium service at 17.99 per month. I did and after finally get through to them they could not fix. The tech put me in touch with ARRIS the maker of the router. The tech there told me she couldnt help because the arrangement with Suddenlink requires Suddenlink to handle all issues.. When I called back Suddenlink and told the tech what happened she advised me to buy a new router. I rent the router from Suddenlink. If you read these reviews it's a wonder they have any customers at all.

I could not have had a worse experience with a utility company. I live very rural and this was the only option for a long time; I used them for 3 years and there were constant problems, both with connectivity and customer service. Resolving random billing charges took months, if they were resolved at all, because the call would be escalated but a supervisor was never available. They'd promise to call back in 48 hours and never did, resulting in an endless cycle where I'd call and they'd say they'd have to call back. For tech appointments, technicians would claim I wasn't home (there's a pandemic, I'm literally always home), and if they did show up they'd insist the issues were not my equipment but a maintenance problem, yet it was never resolved. Technicians would frequently fail to show for appointments (always claiming I wasn't home, but I checked my security cameras and no techs appeared), and I would be charged $60 each time even if I disputed.

Have had no internet for 3 days. Can't get to speak to a person. Was on with Chat for 40 minutes and only got "I understand." "Give me a moment to look at your account." The account is only 30 days old. Really unhappy with this company.

We have had Suddenlink for many years. We currently pay $250.00 a month for cable and internet. They unfortunately are the only provider in our area. Throughout this time our service was good. However it seems since Altice took over Suddenlink our service has diminished greatly. This past year has been absolutely horrible. It started in February when we would lose service a few times a week. Then it started to be a few times a day. Now it is off far more than on and during COVID 19 pandemic work from home the frustration has been elevated to max.

I switched to Suddenlink for internet service because of the awesome speed. I did not enroll in paperless billing because the sales person did not mention anything to me about the fee for a paper bill. However, she was particularly adamant about having me enroll in automated payments. Had I known about the charge for a paper bill I would have enrolled in paperless billing at the time I initiated the service. Nonetheless, I'm now enrolled in paperless billing. Since enrolling I have not received an email notifying me that my bill is ready and due. As a result, I was charged a late fee. That happened last month. So, I checked their site today (8/16) to be sure I'm enrolled and to make sure my email address is correct. Everything looks good.

I've have had this service for nearly 3 years now. It started off great, fast speeds and no connection issues. Now for the last year, My internet has started to get worst. I started with me having to reset the modem once every other month then it was every month and now it's 2 to three times a day. It goes out at random times all through out the day. It affects my work and business. I even lost service for over a day and a half and never got pro rated for the down time on my bill due to issues on the company end.

Updated on 08/14/2020: Waiting for Suddenlink to show up again today, from 2 PM to 5 PM--No Show. This is the 2nd NO SHOW in A week. The first time, it was for 5-8 PM on Friday. I was here eating dinner and watching TV all the time (as now). When contacted, they said they came and I was not home-normal lie by this company. I was here. Today, they said they were "on their way and be here in about 15 minutes". That was at about 3:45 PM. Now after 5 PM. This is the worst TV/Cable company in the U.S.A. They have a monopoly (now) for here, but the entire community (20,000 people) has started a petition with the State/County to cancel their contract at a Pulte SUNCITY development. About time!!!

My family and I have been a Suddenlink customer for five years now. We recently moved to Lexington for a new job and obtained a new provider. While in the process of selling our home, the internet was left online for our security cameras. We utilized nine days of the monthly billing period from. However, we charged for the full (30) period. We asked for a pro-rated bill, based on our usage, and we were told that they do not prorate any bills. This is very disappointing, and in my opinion, unfair ethically.

Worst service ever.. We purchased our house late 2019 and have had nothing but problems with this internet service. Techs have been out several times and it is not on our end. So we now have had 2 additional appointments to have a technician come out and they have both been NO SHOWS.. We have to work from home and need good internet but we are paying for something we are not getting. Can't even get a technician out here. For the love of God, just get it fixed already..

I've wait over 30 minutes (and counting) in attempt to cancel an appointment due my having to isolate because of virus and still waiting. The service with this company has been poor by any standard. I had CenturyLink prior and would recommend to anyone thinking of getting cable service. I'm so disappointed in this company and their complete lack of respect for the customers.

The technical support personnel that I spoke to, Omar 8:46am 8/9/20, did not resolve the issue and in fact blamed the problem on me since it showed correct on his end. His lack of help escalated and I was told that I could not speak to a supervisor. As I am working from home due to Covid, he only offered me a service call one week out. Frustrated with the entire unprofessional process, I called back and spoke to a different person who was more helpful scheduling an appointment sooner and helped me report the previous technical assistant, Omar.

Suddenlink is now charging a $1 convenience fee to pay them. Making me pay for them to take my money, ridiculous. They closed the Lufkin office so you cannot pay in person so I'm done with Suddenlink.

I became a Suddenlink customer at the end of January 2020. I was led to believe I had unlimited data and my first two bills were exactly what they should be. Then the coronavirus pandemic began and a stay home order was issued, obviously not the fault of Suddenlink but they agreed to the pledge Keep America Connected. They kept me connected, but not without charging me overage fees like crazy. My third bill with them had $120 of overage fees! Because I had “went over” my UNLIMITED data. Because of the offices being closed, the first few months of the pandemic only offered technical support in the form of answers in the self help section of their website. I had been calling and calling to figure out why I was being charged for going over my data.

Don't believe those price for life claims they put out there. They manage to raise the price several times a year with "Fees" that appear from nowhere and then the actual price starts to change. They have lied to me on several occasions and they lie to my daughter when she calls about her account which was a guaranteed price for a year. It has almost doubled in 8 months! I wish we had an alternative, but since Altice bought them their support has been ruined. Before they were a good company with local support. Now they have a call center out of India, which tells you they are from Miami. (Ask them how they like the golden gate bridge. It's hilarious!) They have set up a "Competing Service" locally which is also owned by Altice to make it look like you have real options, but you don't. Stay away from them if you can.

Internet has been intermittent for 3 months (cuts out), can not call C/S (automated response); chat is useless (internet cuts out) and 2 service appts. were cancelled saying we weren't home (here both times). Checked security camera video and caller I.D.... no tech ever showed. Since becoming Altice, C/S is GONE.. totally non-existent. Paying roughly $200 per month for what???? Filed complaints with FCC, Texas A.G. and BBB.

I really don't know where to start except they are the absolutely worse ISP I've ever dealt with.

Please be aware. They use sub contractors to do all their installations. The technician was 3 hours late. Called to ask if he could reschedule for next week. I told him no bc I work from home and need my service today. He got mad and said fine I’ll be there. He gets here and is probably one of the most rude people I have ever met. Not only that but he told me he was out of wireless modems and would have to hard wire it. He was very rude. He then realized he didn’t have the clamps to finish and he got in his truck said he would return today and left. I called Suddenlink 3 times and no one could help me. I called the service guy back the following day to see what time he was coming and he hung up on me. This is the worst company I have had done business with. I live outside of Tyler tx. Stay away.

I am a customer who always paid on time. One day they cut off internet and most of TV. With no warning. Call service people were nice but required payment of $0.37 that I never owed to get service restored. Then they demanded one month payment in advance of $199.50. I met all their demands and Was told I still had to wait a week to get services back. Though I have prepaid, no service yet. They have a lot of new customers to service before they could get to a existing customer. I have documentation for most of this.

First off, I've had several frustrating calls to Suddenlink over the course of 4 months, we recently moved back to our home and had service reconnected, we have had absolutely no steady internet service, since moving back home, we have been on the phone for several days without results, we've been lied to on several occasions by this company.

On July 3rd we requested phone line transfer from AT&T to Sudden Link. Work order pending from At&t and still they come out and install modem for digital phone line. Guy did bad job and install it in backroom and told me to call network guy to move it nearby my phone. I did and spent $250 for that. My boss doesn't like open wiring everywhere so we called again and they came and fixed. Still we have no phone connection from them. We received bill for $250 without using them 1 day. On 7/30/2020 technician came to move line at my location and he said he can't see any phone number transferred yet. I called AT&T and they said they already transferred. Now when I called them and asked when my phone line works. They have no answer. AT&T can't do anything since phone number already transfer and we end up without connection and $255 At&T and $250 sudden link bill without phone line service. Worst experience ever.

I called 'cause my internet was not working. They sent out a tech. He checked my modem. It was ok he said. Then he checked where it hooked up to the house. Said there was no signal coming from pole. Said it was probably outdated and needed replaced and that he would put work order in for someone to climb the pole. My internet is constantly in and out so it came back on so I thought someone fixed the piece on the pole. Then on my next bill I have a $60 charge. There should be no charge when it’s something on their end wrong. So I called. They proceeded to tell me in the tech note he said he replaced wire in house. WRONG HE DID NOT REPLACE CRAP!!! Besides he would have to go under my house to replace wiring and under my house is locked.

WORST CUSTOMER SERVICE EVER. I recently moved into a new house. Tried to get cable and internet services in my name at a new residence. It's been two weeks of "I'll call you tomorrow for an answer" and then never receive a call. I was just told tonight two weeks later that until the previous owners settle their account I can't have service in my name.

We moved to west Texas 2 years ago. Suddenlink is the leading internet provider in the area, so of course we’ve opted for it. The service works well when it’s actually working, however, when it’s not working it’s a big problem. There’s a lot of glitching, outages, etc... My husband is on the phone with them at least 3 times in a month for a problem that has occurred. The last straw and the reason for this review is that in June 2020 a service man was scheduled to come to my house to change the modem. He never showed and my husband called Suddenlink to inquire about the service man.

I have had Suddenlink many years and have had so many problems. I cannot believe the FCC can allow them to stay in business. Everyone in our area says the same, so we are forming a formal complaint in our area because this is the only way we can get a response and also the attorneys charge sudden-link a lot of money and fees. They claim they have installed new fiber optics in our neighborhood, which they have. But the cable that goes to everyone's house is from 1985 (when subdivision was built). So fiber optics to old cat cable. Plus I was here when new houses were built and the utilities were cut so many times that new home owners at the time had to repair the cable themselves due to crummy service from cable company. Just my street alone I have seen many breaks and poor repairs from ISP companies and neighbors.

There was an outage in my area on the 21st of July. On the 22nd we received a text that the outage had been cleared. My service was not cleared with the outage repair. My equipment and service was working prior to the outage. We have made numerous calls to get it corrected. When you call customer service, you have to go through 10 minutes of automated service before you can talk with anyone. Sometimes wait time has been up to 60 minutes. When we finally got to talk to someone on the 23rd, we were told maintenance would have it repaired in 60 minutes. That was at 6:30 in the morning! Called back that evening to no avail. On the 24th they have to schedule a tech to come to the house, before they can have a lineman recheck the poles!!!! The only way we can get credit for no service is if they can prove that there is not a problem with the equipment!

My mother is 83 years old and lives at home alone. Her cable and phone are out about one week per month while Suddenlink provides little to no explanation and does not care about my mom's safety. No sense of urgency to service the 83 year old woman. They lie and tell us it will be on that afternoon and it never is. It always happens on a Friday and takes a week to get fixed. We are cancelling her service with Suddenlink and now it is taking them over a week to port the number to AT&T. Mother still has no phone and we are checking on her regularly since she cannot call anyone for help if something happens to her. This company provides the worst service in the country. I cannot believe they are still in operation. People in rural areas have no other choice and are at the mercy of the horrible company. They need to be investigated and shut down.

I have been trying to get new service set up at my home for over a month and have wasted 8+ hours of my life on hold with Suddenlink. They have a broken communication system and DON'T uphold promises. I have been told 5+ times that a technician was going to come out to run cable and install service and not once has anyone shown up. I have been told "this will be taken care of" multiple times and I have not been taken care of. I 10,000% WOULD NOT RECOMMEND THEM. AVOID AT ALL COSTS!

I can not believe how shady this company is. My conversation with Jennifer at Altice Corporate Relations today confirmed it. 4/23 I called to reduce service to save money. After a very long call, getting transferred to sales, we decided on a basic package. The bill was never changed. Was told today that on 4/29 that order was cancelled. We did not call and request that. When I asked why, she just said, "I don't know". That was a good enough explanation for her I guess.

I have had Suddenlink for several years and my options are limited in Conroe TX. Their internet is better than the competitor but try to get someone in customer service to discuss billing, fees and decrease or increase service is a nightmare. They put your in a computer generated phone process that is all dead ends. There is no customer service. Leave call back numbers and no one calls you back. Make an appointment and no one calls you back. This company is simply pathetic.

Let me start off by saying that Suddenlink has the worst customer service I’ve dealt with in my life. Now onto the scam. I called to get services for our home that we rent. Apparently this is the only company that provides services in the area (a monopoly). When I called the lady on the phone told me I couldn’t get services to this area because the past renters left a unpaid bill. I explained it Numerous times to numerous different people that I don’t know the people and they are telling me I must pay someone else’s bill.

Suddenlink used to be a great TV and Internet Service. I was without service for 24 days. Waited on hold for their outsourced call center (total waste of time every time) over that 24 days and now afterwards (trying to be reimbursed for no service and disputed tech invoice) for many, many hours. Finally the 5th tech figured out the problem. The 3rd tech decided to charge me $120 for her services (she replaced cables and connectors which belong to Suddenlink; not anything to do with our wiring or any of our equipment - it is all Suddenlink equipment).

This is by far the absolute worst customer service and provider I have ever dealt with. I would give them a negative 5 stars if I could. I pay over $90 a month for internet service that goes out constantly. However, we are on a fiber network. There is no answer to why it goes out everyday for the past 2 months at our home. We have been at our current location for 3 years but have had their service at many other locations for over 10 years. It has always been horrible customer service, but we never experienced the issue on service until now.

Filled out the form to return internet modem equipment for Suddenlink. The return address prints on the label as Saint Joseph 3622 RENICK ST SAINT JOSEPH, MO 64507. I looked this address up and it is not Suddenlink. It shows as Dream Weaver Graphics. I spend over 20 minutes on the phone trying to get a hold of someone to get the correct address. No one ever came on so I hung up. This company is ridiculous. They need to contact Fed-Ex or whoever puts in the information for the return equipment shipping label!!!

Our Suddenlink internet has been dropping and come back up for weeks. Would be down from minutes to hours. Today our business is basically shut down virtually all day. Suddenlink does not monitor issues to avert problems. They were very good the first few years we had them. I was very satisfied. Am not sure what happened but their customer service is now a horrible joke. No one cares. You can't actually reach people and you never can get past a first level customer rep. If your business depends almost entirely on the internet and VoIP phones, like mine, stay away.

On June 26 2020 I requested the 800 Gigabytes service. The technician came, he didn't install the service (I never knew what happened). He left and I never received a call back from them. After 3 days I called Suddenlink and told them to give me the refund since my service was never installed. Today is July 18th and I have made several calls trying to get my money back. My last attempts with the customer service phone number were more than 1 hour waiting and I had to hang up. Right now I called the number 877-794-2724 and I have 39 minutes waiting. Time consuming and I am tired of this.

Starting in March 2020 my internet was constantly in and out, I would call and report it but then it would come back on. By the end of May in the evenings (and off and on during the day) I hardly had internet service and most of the time I would be on the ph holding for a rep. The first week of June they sent a tech out because they said on their end my modem was working (I knew that because eventually it would come back on). The tech came and said the same thing. Everything was working but before he got gone it had quit so he went over everything inside and outside my house and finally told me it was a problem in the main lines not at my home and he did not work on those that required a different crew, he said he sounded like water was maybe getting in the lines because they are so old and we had lots of rain all winter and spring...

I have never made a complaint on a company but am so aggravated with Suddenlink I felt compelled to do so. Contacted Suddenlink to inquire about other data packages. Customer service agent was supposed to call back at a specific day/time but didn’t. Tried calling back. Talked to Riley who said he would follow up with supervisor and call back and didn’t. Talked with Marina on 6/17 who said I would receive a call back within 3-5 days and never did. If you call you will be on hold for 30 mins or longer and then they give you the runaround and won’t let you speak to a supervisor. I plan on giving reviews on every website I can find and every social media site so others will know what type of company they are dealing with before they sign up. I will be ending my service with them as soon my contract is up. I gave a rating of 1 star because there wasn’t anything lower and had to give some type of rating.

Suddenlink is the only option available in my neighborhood (agreement with the town board). The internet shuts off randomly about 3-5 times per hour. It seems to be worse during the day. I have called customer service which is like navigating a maze trying to get an actual person. All they will do is reset the modem which works for about 20 minutes. If you have another option, any option at all is better than Suddenlink.

So I am writing this presently while I wait on hold for 20+ minutes, to speak to an associate across the world, for the third time since connecting services through this company. This company has tried to spring unapproved, undesired charges onto my account on multiple separate occasions. This most recent being a surprise charge for an Altice Amplify, of which, I have never approved, or desired to have added to my account. Not only that, they have tried to spring Modem charges on my first bill, of which, I have never utilized a Suddenlink assigned Modem. When the initial email on June 24th came through, "confirming shipment of the Altice Amplify product," I immediately called, waited on hold, and let the associate know I did not order or approve any services changes, and the shipment needed to be canceled.

I have been being overcharged by Suddenlink for months! I called and upgraded to unlimited and locked in for price for life at $65. Every month it was overcharged. I called to get it fixed each time. Each time they said they would fix it and refund the extra money I paid Extra. Well surprise they did it again this month. They told me on their end they never finished the unlimited data request and failed to upgrade me. So apparently the bills are right because they failed to finish the request on their end. That is wrong. They should go back the months they promised and refund my money and correct that request.

I'm a new Suddenlink customer, and already I'm regretting it! I've had my landline just 3 days before it went dead. You can't get ahold of anyone through their horrible robocall system. And I'm quite sure it is designed that way. And the one Suddenlink store in town is closed until further notice... How convenient for them. This is without question the absolute worst telephone service I have ever had to deal with. If this is how they treat new customers, I can't imagine if you've been with them any length of time. If they don't resolve this today, I'm not going to pay them one single dime! For the total crap I have had to put up with, I should be billing them!