Suddenlink Reviews

I switched to SuddenLink two months ago. I purchased a bundle internet, phone, and TV. It took the two months to get a working phone. Then the Internet went down completely- they came out. Switched equipment. Couldn’t get it started and left me with no internet no TV - said they would be back the next day - have not seen them since - what company does this? They did not schedule any appointment to return and finish the job. Customer Service is a joke when you can actually get through. At least twice with the phone problem, when they didn’t know how to correct it they discontinued the the phone and request to connect it. There should be a way to give minus stars for rating.

I have been with SuddenLink for well over the last 8 years. Never had a problem with cable or internet. When I did, they responded quickly and issues were taken care of professionally. Now, with Altice owning and running the company, their customer support is absolutely terrible. I pay for 100mbs internet speed. I noticed my speed was going back and forth between 14 and 80mbs. Only on two occasions, my speed reached 100mbs. My family is not able to use the internet for school, business or just in general. I have reached out on 6/9/20 to their technical support which is located out of the USA.

I've been with Suddenlink for around 5 years. The first year and a half was the best service anyone could possibly ask for. Then the troubles started. Internet drops 10 to 15 times per day. We had more than 20 substantial outages in 30 days. I've had countless trouble calls as well as countless service tech to my home. Every time, I get the same answer, I need a line maintenance tech to fix the problem. Finally, they send a line maintenance tech to my home while knowing it's a neighborhood issue, then tried to bill me $67.00 for the service call. In all honesty they did refund the $67.00 but not before I spent more than 12 hours on hold and being hung up on several times. The last tech that they sent out tried to sell me on a satellite connection through another company that he did side work for.

My Uncle passed away who used Suddenlink for the last 2 years. My family are settling his affairs. I canceled his services with Suddenlink the first of April when he passed away. His residence receive another bill from Suddenlink in May which was odd after I ended my conversation with the representative in April asking if I needed to do anything else. He said everything was taking care of. The bill was for $285.00. I called yet again to ask what the charge was for. I was informed it was for the equipment. I agreed to return to equipment because that is what you do.

Last Thursday 6/18/20 I made a service call because the cable wires are laying in the grass and were severed by the lawnmower. When service was installed the Tech did not run new cable used the existing cable from years before my time. Upon making the call for emergency service I was informed I would receive a call in 24-48 hours, however what I received was an email stating that I have an appointment for Thursday 6/24/20, between 2-5pm, an entire 7 days later. Fast forward here on Thursday 6/24/20 at 7:00 pm writing this complaint I have not received a Call, Text, Email no communication whatsoever of the whereabouts of the Technician. However in the email it clearly states that I would be charged $60 for not canceling or being available for the assigned appointment. I have only had this Internet service for less than 60 days I have paid in advance for the service and provided a card on file for monthly charges. I am not pleased with the SERVICE of Suddenlink from the Installation Tech to the Customer Service Rep to the no show Service Tech. Would not recommend this company to ANYONE.

RUN!!! I could write a book over my experiences from Suddenlink over the last year, but my best advice is run and run far away. This company is an absolute JOKE. I have been promised multiple times that there would not be a charge only to be charged anyways. This is on a recorded line where I have supervisors look into the issue and promised a call back. I'm still waiting on about 15+ calls from September/October 2019 and April 2020. Products are terrible and customer service is even worse. If you have no other internet options expect to you lied to, over charged, terrible service and never to get a call returned.

Had services transferred into new home. We had 2 rooms. 2nd room was not hooked up properly and now you are trying to charge a 60.00 get for someone to come and set the 2nd room up. I should never be charged for this! This should have been set up correctly the 1st time! I talked to a representative (Frances) yesterday. He said a supervisor would be in touch within 24 hrs. Just talked to another representative and now it will be 48 hrs. For a total of 72 hrs. At this time I feel as though I should give my services to another company. I have been with you for years and never had a problem. I need a supervisor to call me NOW before someone gets here. This charge should be waived. It should have been hooked up correctly the 1st time.

The previous owners made upgrades to the system no issues after but once Altice took over the Internet drops randomly. And the bill changed drastically went from $50 to $80 month. Their reason was that the new upgrades they did killed a lot of the promotions so I can’t get that price back. Then dared to ask if I wanted to bundle. But my wife as a new customer could open a new account and get a faster speed at the original price of $50! I can doing my work at night around 12am it will disconnect me. So I change my work habit but then it goes out around 3 pm. I change again and this time it’s 3 am. No warning just disconnects for at least an hour. No credit for the outage either. They also have an exclusive deal with the city so no competitors can come in... go with Centurylink. It might be slower by a little bit but at least it stays connected.

Suddenlink has the worst customer service ever. I will never ever ever going to take service with them even if they offer me service for $1 a month. First, it took so long to get a hold of the customer agent. Their menu said that if you want to disconnect the service, you can hit option "__". I hit that and then after providing all information and reason for disconnecting, the customer agent asked to call billing department at 844-551-5862 to make sure you don't have any payment left. He said, "At my side it shows you have paid all bills until now." However, they want to make sure. I told him, "This is not my job to contact different departments to clear anything. If you have any balance, let me know and I will pay anything that I owe." He denied and said, "that is our process. I will not cancel until billing forward your call to us."

Updated on 06/23/2020: I posted a few days ago about how inept Suddenlink is regarding disconnecting my service. The company messaged me and told me to call them AGAIN. Oh my goodness. As I stated in my original review I have spent over two hours trying to get this resolved. No real explanation for the price adjustments every couple of months. This site will only allow a resolved tab to be chosen. So... for everyone else’s benefit I want you to know what you’re dealing with and for those that have service with them that you are not alone in frustration. Please suddenlink listen to your customers! Stop raising prices randomly and allow us to cancel on the website. Your automated system is clunky and confusing. I have had to wait over 30 minutes for a callback with no resolution either time.

We have not had internet in over two weeks. The cable snapped from across the street and has been laying in our yard the whole time. We’ve called and called. They send the same guy out every time, he takes pics, and sends them somewhere. He can’t fix it, a bucket truck is needed. We’ve told them this time and time again. A few times they “scheduled” an appointment but really didn’t. We asked them to just turn it off if they couldn’t fix it. Two weeks later and still nothing. 6 year customer, always ahead on our bills, never had problems or complaints. Wish they cared, every other utility company would come fix a wire off a pole in the street ASAP.

I have been without internet service since last Friday (June 5th). I have called over and over with no resolution. A tech finally came out yesterday and told me Suddenlink is not responsible for the tap (internet cable box) on the utility pole – and that a “fuse must be blown” – I checked with the electric company and they said that Suddenlink is responsible for the upkeep of the tap. I don’t know what to do. I have exhausted every avenue with customer service and cannot get a resolution. I cannot get any help and the internet is a how I make extra income.

Do not use this company if you have another choice. I am being charged for an entire month when this service with SL was cancelled in May. Trying to charge me for service I did not have. They are also telling me that I will be charged for equipment which was returned 2 days after I disconnected but saying it was never received. Having a proof of delivery of receipt didn't seem to make any difference to the absolute idiot in customer service. This person was very rude, would not listen to me and basically threatened me on the phone, Kivanti. He then hung up on me. Suddenlink should not be in business and I am going to make a report to the FCC regarding them. DO NOT use this company.

This is by far the worst company I have ever had. RIDICULOUS EXTRA CHARGES that you are not told when getting the service. Every time I call no one can do anything for you. There is never a supervisor available. It's unfortunate that this company is the only Internet provider in my area, I wish I could change them. I would not recommend them AT ALL. I downgraded my plan to 200 mbps to save me some money, and I was NEVER TOLD that it wasn't unlimited plan, now they're trying to charge almost 50 additionally for going over my plan, when we were in the middle of a pandemic?! I called and kept asking for a supervisor but no one was available. Is this how this company does business?!

Updated on 08/03/2020: I originally wrote a review on this site on 6/15, regarding Suddenlink's inability to bury an exposed "temporary" cable that was run over my front lawn and front sidewalk in early February when my internet was installed. Despite numerous promises to address this - the situation remains unresolved. This is both a liability in the event someone trips on this and is injured and also an eyesore. This is probably a one hour fix. I have spoken to numerous Suddenlink contractors working in our neighborhood and none understands why this is still there. Suddenlink's customer service operation is the poster child for bad communications companies' support. Next step I guess is to reach out to the CEO of Altice.

I have been a Suddenlink customer since July of 2011, cable TV, internet and phone and the service has been very good to excellent until Altice one took over. I switched to Altice One system in November 2019 at the advice of the tech that was at my house because of a problem with my TiVo. I also switched my cell phone also but didnt keep Altice cell phone service for even a month, you had to drive down the street to get connectivity.

Suddenlink is incapable of providing the internet speeds they charge their clients for. I've been a Suddenlink customer for years and they advertise speeds of 100 MBps, 200 MBps, 400 MBps and 1 GBps but they cannot get over 150MBps no matter what plan you are on. It should be illegal. They are charging people for speeds that they have no intention of delivering and their customer service is ATROCIOUS. Worst ever and that includes Comcast, which I thought was the all time champion of poor service. I've paid them for 400 MBps speeds and I test the speed 10-15 times a day and have never seen anything faster than 135 MBps which is the same as when I had the 200 MBps plan. No difference at all. They should all go to jail.

Suddenlink has horrible customer service and will constantly raise their rates hooding you won’t notice. Calling them creates condescending remarks from someone barely able to speak English. Their speeds are never near what they advertise. If we didn’t have to have I get net and if we had a choice I would dump them in a heartbeat! If you have a choice choose anyone else!!

Been a loyal customer for 7 years. Called to cancel today because I got a better rate, more speed and better customer service from another provider. Every time you call Suddenlink it's a long wait to speak. You keep hearing the message "you are a valued customer". Anyway during the cancel process I was informed that the Suddenlink bills for the whole month even though I cut service with them this week. The Supervisor had to transfer me to billing which meant I had to hold again. Oh and then I have to return my equipment but the office is closed so you have to mail it in. Now be ready to read the auto reply thanking me for my comment and they are here for me if I have any more questions. Really, come on, words mean nothing. Get enough staff to handle your volume and put policy in place that show your customers you care. Final thought - Any company that has less than 2 stars for reviews on any website should be a concern.

Updated on 06/29/2020: I made a complaint about the awful service I’ve been receiving from Suddenlink. Mind you I’ve been with them for 4+ years. I made the complaint about a month ago. One directly to them and one on here. I even stated in the complaints that they won’t do anything to try to resolve the issue. THEY STILL HAVENT. I decided to cancel the service and now they’re tryna to charge me for an additional month EVEN THOUGH THEY WERE ALREADY OVERCHARGING ME IN THE FIRST PLACE! So, I want everyone to know what kind of crooks they are. We've gone weeks without even having our service. To which we’ve made calls about as well. I won't let this go until this situation is resolved.

We had a wonderful local office in Huntsville, Texas. If you needed a new modem or router or wanted to discuss your bill, you could go in and speak to the kind and LIVE people behind the counter. You could be in and out in less than 10 minutes. Now you cannot speak to a live person without going through inane hold times of up to two hours. It is unacceptable. Once I did get a live person on the phone, he was a really nice and helpful person, but that does not mitigate the ridiculous amount of time you have to be on hold listening to pretty terrible hold music. How about some real music if you are going to torture people that long. WE NEED OUR LOCAL OFFICE RESTORED. PLEASE.

I have been a customer for a year and pay $90 a month for 1 gig. There is a promotion for new customers to get a $54.95/1 gig for a lifetime. I called inquiring and was told I am already a customer so I will pay more. I will be canceling the service immediately.

Terrible Service. They will give you a promotion price, but didn't mention to you that they will increase the price per month by $10 a year. Never told me when I started my service. Contacted Customer Service, very rude and didn't even say sorry to you and they just say "Yes, we will increase the price $10 every year and we will keep doing it". What kind of customer service is that? Also, the internet is not very steady at all. I was paying almost 100$ a month for 200 MB (which is not the real speed I get) at my 3rd year. Try to disconnect service and you cannot do it online. You have to call them and go through all craps before you can disconnect. Took me 30 minutes just for disconnection.

9 weeks ago I paid for internet service. 2 weeks later it was connected. One week after that it was hit by and 18 wheeler and has been laying on the street for 6 weeks now.. I call every week get scheduled and then no one shows up.. I get an email saying its fixed... still laying in the street... they do not care about the customer.. I ask to speak to a manager. They dont.. I was billed and was removed from my account and I haven't had internet.. I've now paid for 2 months of service and have received a week.. Dont use Suddenlink. I wouldn't if I had a choice....

Literally the absolute worst customer service I’ve ever experienced. They make it nearly impossible to cancel services I had to call two different times and was on hold for hours and talked to about 6 different people who just kept trying to sell me the same thing, ALL I WANTED TO DO WAS CANCEL MY INTERNET. They also trick you into paying a really low price to begin with but it goes up each month without even telling you, it’s absolute **. Still waiting on a confirmation email for my cancellation that I was supposed to get two times already. And apparently they scheduled an appointment for someone to come pick up the router even though I was told to send it in the mail AND I NEVER SET UP THAT APPOINTMENT. I WON'T EVEN BE HOME. I’d rather have just not had internet than have to deal with them. Needless to say, they’re absolutely horrible. Save your time and money. Suddenlink, I HATE you. So much.

Up until a couple of year ago I had good service with Suddenlink but now I lose internet service several times a day and when they come out all they do is reset the modem and leave. Not to mention my bill went up again with no explanation.

I recently got DDoS attacked and it is impossible to get any type of help. They just keep sending you to robots who don’t help at all and if you wait 2 hours to finally get through they just try to sell you other things rather than help at all. I literally had a federal crime committed against me and Suddenlink can’t help because apparently their calls are always busy. No matter when you call the wait time is always at minimum 30 minutes. I tried canceling my service and they almost refused and kept begging me to continue for a better deal which still isn’t worth the hassle. I guarantee suddenlink just puts you on hold for 30 minutes in hopes that you hang up and they don’t have to deal with whatever your problem is. AVOID THIS ISP AT ALL COSTS.

After terminating my Suddenlink contract (moved to a new state) I returned all my equipment (modem/cable box) via FedEx to their return facility. Two months later, I was billed $285 for equipment charges. I called the customer service for assistance and the lady I spoke with was not helpful at all. She said the charges were due to equipment and other charges. She first said the equipment was not returned. Luckily I kept my FedEx tracking number and had pulled the tracking and proof of delivery. She could never explain these "other charges" then backtracked and said the equipment charges were due to using the equipment, even though the equipment lease was billed monthly.

I recently transferred service. The work order was incorrect. I had to schedule an appoint to discuss it with Suddenlink, since no one is ever available in person to address an issue. Meanwhile, my online statement for services is different than the paper bill I was sent. The tech, whom I also had to schedule an appointment with since again there is no immediate customer service available, was unable to reconcile the two statements and, before I could address the second issue I called about, I was disconnected. Does it need to be said that he did not call back. They never do and generally the quality of connection is poor. So I scheduled a new appointment.

I have read other reviews as I was getting ready to submit mine. Sorry I didn’t read them first. I can’t even begin to explain the horror of my days of trying to get a real person to explain my issue that had nothing to do with the solutions the automated recordings were having me step through. I ended up calling the number to act like I was needing additional service to get someone. She sent me to Customer Loyalty which was a person that said her name was Betty. Fat chance someone named Betty can’t speak English enough to understand.

We have always had phone and internet through Suddenlink and very few problems with our bill until March of this year. Our February bill was normal, once we get our bill for March is went WAY up. I was looking through all of our statements to see if anything caused the bill increase and sure enough something did!!!! We are being charged for TV services that we do NOT have!!!! How shady is that?!? I can log into my online account and it shows all of my active services and TV is one of them! We have never even asked or explored activating TV services with this company. It’s also pathetic that you cannot disconnect any of those services you may have active on your account unless a suddenlink representative does it for you but you sure can upgrade your services yourself online. PATHETIC!!!!

I purchased the package, called to confirm the installation time and date with the confirmation number I was given. I took off work since the Technician was to arrive between 11-2 p.m., at 1:45 p.m. I called to check them if the Technician was on his way because I didn't receive a phone call (I asked to be called prior to his arrival). I was told he came at 12 p.m., and I was not home - lie. I NEVER went anywhere. I called and asked for them to send him back to my apt. They said he's be there later on 5/29/20.

Trying to make a change to an account or any billing questions will take you between 1.5 hours to 3 hours to try to get a resolution. It will also take more that one call. We put our service on vacation hold every spring and it's a nightmare trying to get the billing straight and problems resolved. I always get a foreign agent with the worst connection. Come on Suddenlink, open the wallet and hire a professional customer service team. I will be looking for another ISP this fall.

For over 6 months every time it rains we have no WiFi, TV or land line. We have had numerous techs out but no one can fix it. The problem is on the line and they refuse to send the bucket truck out to do the proper repair. We have no other options and they know and do not care. I continue to pay my $200+ a month bill..... We have called the area supervisor 6 times this week alone (one of techs finally shared his number) but he will not return our call. Next step is a complaint to the AG. If you have a choice, do not use this company!

Communicating with this company is almost impossible. Because of a long wait time I opted to have them call me back. When they called all I heard was music. When I finally got through to the guy in India he was somewhat rude and sounded like he was half asleep. He gave me a new password hours ago and it doesn't work. Suddenlink SUCKS!!!

If I could warn everyone, I would! Do NOT use Suddenlink. We had no choice but to use them when we moved to Texas and lived in an apartment, we were told they were the only provider. They were and are the WORST company and business we have ever had contact with. They overcharge from day one, you never can get them to make things right or make adjustments. They have the worst customer service. They never know what they’re talking about and always just make stuff up. You will never be happy after you talk to them. Every time I call I get frustrated and nothing is ever accomplished. I have wasted hours upon hours of my life trying to solve problems that they do not care about. All they care about is overcharging you. Do not use this company!!!! You will regret it every day of your life!

I have been a loyal Suddenlink customer for 5 years. Recently, a storm knocked out my service. They sent a tech two days later. The tech told me that my current speed was very low and I should consider upgrading. I went online and saw that they are offering a PRICE FOR LIFE - $74.99/month for 1gig. That is much faster and cheaper than what I currently have (200mb for $97/month). I called and waited on hold for 1 hour only to be told that is for NEW customers only. I inquired why loyal clients wouldn't be afforded the same price as a thank you. I was told by the rep (Amy) that the "PRICE FOR LIFE" wasn't "really" for life and those new customers would eventually see an increase in their bill. I told her that seemed like false advertising and she said "no, not really." But yes, Amy, that is false advertising. To say price for life and then also say it's not price for life, that is conflicting.

Since the beginning of the year, I have not had more than 3 days when all of the service I pay for has worked as it should. I have spent countless hours on the phone, and have had at least 6 visits by technicians. The problems have been mostly with the Tivo devices (one of the technicians advised me to get rid of them because they are crap equipment.) All of the equipment has been replaced at one time or another. The main Tivo box has been replaced several times, and the Tivo mini a couple of times. None of the technicians can figure out the problem, they just throw parts at it. It gets better for a little while, then the same thing happens again.

I tried a dozen time to get through. Asked for a supervisor but received no call back. Tried again and when supervisor did call back he was rude, arrogant, and served no purpose but making things worse.

Have had Suddenlink for about two months, pay over 120 a month on my bill for channels I'm supposed to get but don't, had a tech come out then got even less channels now. Called Suddenlink help center, got disconnected on their end and never called me back to try to resolve this matter.

I called in just over a month ago to cancel my TV service and they talked me into a lower rate while keeping my bundle. When I looked up my bill it was $195 more than it should be so I called in. On the phone they said my bill was only $44, and that if I paid the $44 the rest should go away when they update the accounts. It didn't, I showed a balance of $151. Again I called and they said the same thing, wait until tomorrow and if it is still there call back. Later in the week, after calling and calling, I got a late fee on the balance. When I talked to someone about that they took it off and told me to call back on the $151. Now my next bill is due and I still can't get anyone to help me. I have talked to Adam, Joan, Josue, and Oscar.

I've been a Suddenlink customer for more than a decade, primarily because it's one of only two providers in my area. After we were sent home from work and kids were sent home from school, we had to do our work online. Now, we were hit with a data overage fee, even though I had never been advised of a data cap. I called twice to ask for waiver of fee (after first call was not returned) and asked both times to talk with a manager. I was refused both times--the manager said he was not taking any calls. I asked explicitly for a waiver of the fee--it was refused. I asked to have the fee credited back on my next bill, and was also refused. Suddenlink is this really the time to add fees that almost double your customers' bills?

I have been a Suddenlink Customer since 2014. This will be my first written complaint ever! September of 2019 we purchased a 4K Ultra HD Television for our Family room. Since then we started experiencing pixelation issue while streaming video. We contacted Suddenlink technical department and they stated we need to switch to the new Altice One system and increase our internet speed to 1G, so we did and the issue was not resolved. We then contacted technical support again and they stated that, "1G is not available in your area yet, but will be next month." So we waited 5 months and still not resolved. We then contacted service and requested a credit for the 1G service we never received.

TL;DR? Suddenlink is gouging my grandmother with advanced dementia, they will not turn off EZ-Pay and have removed our ability to turn it off online, and will not reduce service or cancel service even though they agreed to do so. We have been trying to communicate and cooperate with them for 3+ months to no avail. We are currently trying to reduce or cancel services for my grandmother's house. She was recently diagnosed with dementia and moved to an assisted living.

When trying to get help with service going in and out, wait time is too long. When you get someone on the line, they are either rude or you get hung upon. Need to have service reps in the United States not in another country.

We are seasonal in Parker AZ. We placed our service on vacation the day prior to the cycle date. The customer service rep, told us that our next bill would be $10 per service. When we received our bill it was for the entire normal charge. Called to get to the bottom of this and the customer support rep (after several calls) finally agreed that we should only have been charged the seasonal rate of $10 per service. They indicated that there would be a credit applied to our bill. So not knowing exactly what the bill would be we decided to pay $30. Now we get a new bill, that includes the full monthly charge along with a late fee. We have been told by customer support multiple times that this was to have been fixed. At this point in time, I feel as though we have been repeatedly lied to by Suddenlink. We have never had to deal with a company that outright lies to us multiple times. I am being generous at giving this company a one star.

Updated on 07/17/2020: 3 technician came to my house. The first one came complaining and did a horrible job. He said that my equipment was bad so I needed a second opinion. The second technician came to my house and said the same thing. I went and got a brand new modem the same day. The second technician came and the problem still keep going in which tells me that my equipment was not faulty. Took the the first modem to my parent house, had them use it for a whole week. Different internet provider and it work for a whole week which tells me you guys are hiring people without knowledge on how to do their job.

I recently received my bill and it was $40 more than I was promised by an individual named Greg. I explained to Greg earlier in April that my wife and I am in a difficult situation financially (due to COVID-19), he offered to lower our bill to $62.49 (from $77.98). As you can imagine, I was quite a bit upset when I notice that our bill had gone up to $101.79. After looking over last month's statement and this month's, I can see that Greg, or whoever was in charge of giving the discount/changing the rate, failed to give the proper discount that was promised. I am always on time with my payments and I have been a customer for a while. This company unfortunately has a monopoly in my area. It's one company under 3 different names (Suddenlink, Optimum, Altice); so beware if you try to change services to any of the 3 (they are all the same).

If I could give less than one star I would. Suddenlink is absolutely terrible. Our internet goes down 10+ times a day and requires a reboot/power cycle to get it back online (until it goes down within the hour again). Called them 5 times and each support tech saying they “have fixed the problem” only for it to go down within an hour of them “fixing” it. Tech has been out to the house, mind you not wearing a mask even during a global pandemic, and “fixed it” only for it to go down the next day. We even bought a new router to see if that was the problem. Nope. It seems as though they will never get it fixed and have no intention to even try anything more than a reboot. They have a near monopoly where I live so it seems that horrible internet and horrible service are good enough for them.

I have called numerous times. To have this issue resolved. A tech has been out 3 times. We have high winds in this area. I know there is a break in the line down the alley. This issue occurred several years ago. The tech finally fixed and repaired that line. In 2020 we are having the same issue. Suddenlink tries to tell you it's your devices!!! I laugh, I am a computer tech. All of my devices cannot be faulty !!! Suddenlink used to be the best in my area. The techs are the worst ever. Sometimes I lose my wifi for days. Sometimes I have it!!! OMG, no wonder cable is being replaced. I am currently looking for better wifi service company. I have cameras that rely on good wifi service. I am at my wit's end with suddenlink!!!!

I signed up with Suddenlink in October of last year. I was told that I would receive an Amazon gift card for $100.00 after I paid my bill on time for 3 months. I paid my bill on time. I contacted them and asked about it and was told it was probably on in the mail. I contacted them for the next 3 months and kept getting told basically the same thing. I then contacted them again to notify them that I was moving and needed to have my service moved. When they came to move my service I was told that I couldn't get Suddenlink where I moved to. There was no cable laid in my area.

I wanted to cancel my 83.00 internet during the covid 19 period because I had no income and no one was staying at the house where there was service. It took 3 hours and 3 department transfers. The last rep talked me into keeping the account active by placing it in vacation hold, and paying$10+ feed a month, so I could keep my rate. If I reactivated later, he said it would cost me more, so I did it.

We have had Suddenlink for 6 yrs. The speed is never what you pay for. The outages are constant and the customer service is the worst I've ever dealt with. As of right now our internet has been out for 4 DAYS. Yes 4 DAYS. For a cut line. 4 DAYS. I called customer service and they could not tell me when it will be repaired and acted like NO ONE is working to resolve it. Thank god TACHUS is coming in. I can't believe this company is even still in business.

I have been with Suddenlink for quite some time now. The cable service has been getting worse!! Every day I have major pixelation problems at different times. They were supposed to send a subcontractor out two weeks ago to check my outside lines and the node but no one showed up. Hopefully someone shows up tomorrow. The company doesn't seem to care much about some of their customers. I am unable to get On Demand and the upper Viacom channels because I live in the old Northland area. But when I ask them about it they can never tell me about when I will be getting these. Also when the internet goes out it means that the node is overloaded and in distress is what I have been told. Why not put in a bigger node I wish that I could have my line in the Tyler TX node and not the Lake Palestine East little node.

Suddenlink is the only high speed choice I have. I get several weeks or a couple good months of service, then BANG. It starts getting spotty, then it drops completely. When you call in, the recording says to go their website to try the online solutions. That would be great. IF I COULD GET ONLINE. Once you get hold of someone after navigating the voice prompts they remotely restart the modem, which I have already done 3 times myself. They determine, "Yep, your service isn't working. It looks like a problem with your box. We'll have to send a tech out." Tomorrow. At the soonest. I am on the 3rd day of the last 5 without Internet. DO YOUR JOB. PROVIDE BETTER EQUIPMENT. If electricity service dropped as much as Suddenlink drops, there would be revolution in the streets. If only I had another option. Feels like collusion in my neighborhood on who can provide service.

I have called on 4 separate occasions to have the same issue resolved. Suddenlink is charging me an installation fee when I installed my modem MYSELF. Secondly, the due date issued on my paper bill was different from my online bill. I called to have them remove the install fee and correct the due date and was told the due date would be changed and a manager would get in contact with me. No manager ever called, the fee was not removed from my account, they never changed the date, and in addition, they charged a late fee!

My internet went out twice in the past three months due to neighborhood construction. The first time, it took them 6 days to send out a technician (note that this was before the pandemic). The following instance was when a neighbor cut our internet line while repairing their fence. Suddenlink proceeded to charge my account $60 for a service call and repair for a situation I did not cause. Mind you, in this situation it took another six days for them to send out a technician to repair this. Suddenlink is the worst company I have ever had the misfortune of working with. I wish there were other options for internet service in this city, because if that were the case I would NEVER choose Suddenlink.

They keep changing companies and the service is worse every time. They keep charging outrageous prices and not providing the service we're paying for. Yesterday/today is a good example with NO television, NO phone, NO internet yesterday and still no internet today, other than feeble brief connections. I've been working for hours just to get this done and haven't much hope in its making any difference whatsoever, but calling and getting nothing but mindless bots that are no help whatsoever after being on hold for an hour at a time has done nothing but make me angry. IF you actually have any influence and can get this immoral, price gouging, MS13 type gang of crooks and cutthroats put down, please do! Even their own site has nothing but negative reviews, they need to be GONE!

Today is Friday May 8, 2020. I have found that Suddenlink has poor, poor, POOR customer service! When a problem occurs the customer has to wade through a very long automated, repeated menu to speak with representatives who I have found speak English as a secondary language. Some of their accents are very strong and they are hard to understand.

I really don’t have high expectations for Suddenlink internet but I never thought it would be this bad. We pay for the best they offer and my download speeds never exceed 20mbps. I’ve done all the troubleshooting I can. Called for a tech visit. Never showed. (Shocker) Can’t wait for fiber to become available in my area. Suddenlink needs to sell and disappear.

The speed I pay for is 400, I’m getting less than 100. Suddenlink has been to my house three times this year and it’s still not fixed. I was advised that they would install another node for the neighborhood which I am working from home and they have not been back that I’ve seen. One service call, I was told that the technician would be here between 3:00-5:00 and I advised I would be at work and customer service Rep advised that they didn’t show up until the end of the time frame anyways.

Called to report no cable service. Was told no outage. Would have to send out a technician. Technician arrives two days later, late. He told there is only 2 services for two counties. He Could not fix. Told me it was a maintenance issue and another department would fix in 48 hours. Again no one to call unless you wanna hold for an hour. Their customer service is a joke, although the recording says they are experiencing long wait times due to coronavirus? What??? They are a joke and do not provide customer service. Would not go with them and look forward to when I can switch providers. AXS TV channel has disappeared with no notice. Wow. What poor service.

Suddenlink Internet and cable does not provide service, literally, I’m paying for a service that is nonexistent. Techs do not show up at the appointed time, techs show up with an attitude and a small child, techs are the most unprofessional employees I have ever experienced. The people that answer the phone will transfer you in mid sentence to another department. They, too, are rude, and most of them have no clue what they’re talking about. I would NOT recommend anybody to initiate a service agreement with this corrupt business!!! We are changing service providers next week! Good riddance!!!

Doing a stay home order they shut my mother's phone off over 12.0. Called to see why her phone was not working cause you never speak to anyone but said her phone had been temporarily shut off due to a amount of 12.00. She is 81 and lives alone doing this stay home. Wish there were other companies. She sure would not be with them any longer.

I signed up for Suddenlink link cable and internet two weeks ago. Our internet is working fine. However, after the technician came out to set up services, we waited the 24 hours for the cable to be activated, once it wasn't, I called to inquire. I was told that the technician did not send it the SN to the boxes and that they will have to come out Saturday, April 18th. Well guess what, no show. I check my emails to find that my appointment was scheduled 4/29, let's keep in mind I signed up for service 4/15 and it only took them one day to come set it up. So, naturally I was irate, given the fact that I had already paid for a full month of service. So, on 4/29 I ask my mother to stay at my home from 8-11 for a tech... Guess what NO FREAKING SHOW! So I called, only for them to tell me that my appointment was cancelled that morning.

Long Story-Short: They expect me to pay MORE than my last bill for REDUCING my Internet package from 100mbps to 50mbps. Trying to get it sorted out with them went nowhere and has led me to take legal action. This is the most dishonest company I have ever dealt with. Now, for the Long story.... On February 14th I contacted Suddenlink to decrease my internet package from 100mbps to 50mbps, as I was not receiving the speeds as advertised. The customer service representative I spoke to assured me multiple times that my bill would be reduced from $75.98 to $45.00 + fees & taxes and that I would retain my discounts on my account. She also said my next bill would be prorated to $15.14 to accommodate my change in service half way through the billing cycle.

Started service for internet and phone Feb 27, 2020, was given temporary phone # till they could port my old # over from HughesNet. After 10 calls and 2 visits, with several hours on hold waiting to talk to real person, I still do not have correct phone #. Was charged $80 for the porting that did not occur, and phone service cancelled one time within the last 2 months. Was also promised a $100 bonus to sign with them, but billing said they need an email from the rep that signed me to honor it, still waiting.

Suddenlink accidentally cut off our service. They finally reinstated it after a week but changed our home and business phone numbers. I have had 22 different phone calls to them without any resolution.

Been with Suddenlink for over five years. Somewhat satisfied with them except today when I got my bill and it was higher. I have tried to call customer service and put a callback. No response Second day. My wife talk to another day and they act like they don’t care much about existing customers. They just want new customers. I just Don’t know why they just won’t leave my bill the same. And try to call them to figure out if there’s another special discount I could go into but cannot get anybody from Suddenlink to discuss options. Only obvious way is just cancel everything and go somewhere else. It just makes me frustrated.

Placed order for internet/cable, Altice One, Mini, and Apple TV. First bill arrives, charged for Apple TV, but have never received. Contacted "customer service" (which is a total joke) multiple times and zero resolution, over 6 hours spent on the phone for this one issue. Told, "Give us 15-30 minutes and will return the call with resolution" and "Escalated issue and a MGR or Supervisor will contact you" both of which have NEVER happened. Even told one time that the contractor was supposed to bring it with, which happened WHILE the contractor was onsite fixing a cable issue (resolved) and got on the phone and stated that "Contractors do not have this equipment with them ever" and the representative wanted to argue that point. At this time I am STILL paying for something I have never received and no one even knows how to resolve it.

Service is for a church. We pay $250 pm for high speed. What we get is so low it’s unusable. We’ve called repair service numerous times. They confirm the problem is on Suddenlink’s end on the outside line but never send a tech out to fix it. We’re going on 2 months now. A couple times they promised to send a tech but it never happened. No repair. No follow up. Just apologies and promises.

I ordered the bundle package internet, cable and phone online. To be installed on 3/15/20. The tech came out, performed installation. As he was about to leave I asked for my phone #. He told me it was not on the order, but gave me a phone never. After many phone calls, with promises to fix and forward my problem. Mind you too, I have to repeat with each of these calls, what was said in my previous call. Which is beyond frustration, and to be told they "are just doing their job." To someone who could figure out what is wrong. Two tech has come out and said the problem is in their programming. Today I still do not have phone service. Every rep was polite but did not know how to help me. I have asked that my phone service but canceled (though no existing.) And they are sending someone to pick up their equipment. I am still without a phone and considering changing to another provider. Very unhappy.

In March of 2020 I had no internet service. (Lots of issues up to that point also.) After weeks of calls to Suddenlink, hours of hold time, told, "Sorry for lost of internet 1000 times, let's reboot your computer 1000 times, let's set up a service call next week, the service rep. will be there between 6 and 9." The tech. came hours early (said it was a missed service call) and charged me 60 dollars each time, came 2 other times and fixed nothing, also charged me 60 dollars... I called them again only to be put on hold for 20 minutes..

This has been going on for some time now and all I am getting from Suddenlink is frustration. I have called several times in the past couple of weeks asking for a supervisor or management to call me back as I don’t like to repeat myself over and over. So far nothing. They just simply won’t call back and I think that I should be able to back date my cancellation date as no one ever called me back. My initial problem was that I have been with this company for close to 10 years (yes 10 ** years) and at the moment Suddenlink is offering new customers the same service as I have for 56.99 I believe whereas I am currently paying 190.10. Yes you read that right $190.10.

The customer service is the worst. I have been on the phone with them every day for 2 week and still cannot get the issues fixed. They have sent a tech and they could not help. The only way to fix the issue will be to cancel the service and use another company. They never call you back and you can not believe anything they tell you. Do not believe the tech that shows up or the people on the phone. When you call in you have to wait over 2 hours to talk with anyone. The system will tell you they will call you back so you do not have to wait on the phone. Do not believe them. I have tried this every day for 2 week not 1 call back. You have to call and wait on the phone over 2 hours every day no matter what time. You cannot reach any manager and they tell you they will call you and they never do. Find any other company.

I called to ask a simple question about my bill due to high charges for internet costs. They explained to me that at the time I signed up, I agreed to the promotion at the time of 139.99 for 1 GB internet. Understood. Now SuddenLink is offering the same service for 74.99 a month for 1 GB speeds but only for new customers. As a customer established for going on two years, I asked why I am paying double the cost. They stated again that this is what I agreed. I then questioned if am I under some contractual agreement or merely paying for a month to month service. They confirmed there is no commitment agreement, but yet they treat me as if we have some written legal contract that does not allow me to request my charges reflect the current pricing. SuddenLink openly admits in "circle talk" they are taking too much money from customers under the term of "Special Offer Terms." A severely insane concept for business practices.

On day 2 just trying to speak to someone. After 53 minutes, I got a person on the line yesterday, who then put me on hold after I explained my issue. I spent another 10 or 15 minutes on hold. Then the call just ended. The automated system recognized my phone number as the one associated with my account, but yet after being disconnected, I never received a call back from the representative who was, I thought, supposed to be helping me. I never received an email. I never received a text message. Nothing. I called back, waited on hold AGAIN for about 25 minutes before I gave up. Trying again today. I'm already over 30 minutes on hold while listening to the repeating message about how I should go online and try to solve my problem myself. Internet and cable work well, which is the only reason I'm giving one star. Once an issue arises, prepare yourself for a miserable experience.

From the start, the Suddenlink customer service has been terrible. The only reason I gave them two stars instead of one is because the service I am receiving has been working well so far. The person that set up my account did not do it correctly, resulting in my paying for services that I do not even receive. After realizing this issue, it took calling customer service three times for them to tell me there was nothing they could do to resolve the issue other than raising my monthly bill. The first person I spoke with in customer service was barely even paying attention to me during the call. I have only had a Suddenlink account for weeks now, and I am completely dissatisfied with their service. I am strongly considering other options, and I believe everyone should do the same.

In early August I moved to Pearisburg and Suddenlink was the only provider at the time. From the start it was, and continues to be, a nightmare! Several appts. where I took off time from work in 4-5 hour increments, no one showed, and when they did, the first 2 techs were contracted from outside areas and even said they were NOT familiar or trained to install this system. The fist Tech could not even set it up! The second did but still very poor connection going off and on constantly! Simple setup, internet, landline, cable. The 4th Tech was able to help but mostly, NONE of the services worked continually!

I needed help today with a technician from Suddenlink, so I could get Windows Live Mail setup. I left my number for someone to call me back, as I didn't want to wait 30 minutes. These male subject calls me back and really can't speak English. I tried to work with him, but really had no idea what he was asking me. I finally told him that I just couldn't understand him and asked to speak to his supervisor or another party, who could speak English. I was informed by him that he couldn't honor my request. I asked him again to speak with someone else, and again refused and said he couldn't. I told him that I thought it was the law, that if I wanted to speak with a supervisor, I could and again he refused. I am back on the call waiting list, but something has to be done about this problem. A customer should not have to go through this nightmare.

I was moving to the other side of town and called Suddenlink Customer Service to have my cable/Internet/phone service transferred to my new address. I was given a date of 2-28-20 between 11-2 pm. No one showed up after I sat waiting for them until 3:45pm. I called customer service to find out why the technician did not show up. I was told that the technician came but no one was home. I had to wait until 3/3 before they could send a technician out to install my services. The technician came downstairs and said, "Your cable and Internet are on." I asked, "What about my telephone." He said that he had a work order for cable and Internet only. I told him that I need my home phone too. He made a telephone call to have my home phone turned on. I was told that it would be working by 3/4/20 at the latest and he left.

During this pandemic, I received 3 calls from your "bill reminder" service! This started a week before the bill was even due! I did NOT sign up for your "reminder" service nor do I need one! You provide such crappy service and those of us that are forced to use the TIVO's are screwed since Altice took over. What a lot of Suddenlink users don't know, is Tivo has updates but will NOT provide them to Suddenlink since Altice has their own boxes (which in my area have yet to but put into peoples homes) Suddenlink always finds was to provide crap service and jack up your bill with a new tax or a hidden fee.

We upgraded our service to an unlimited internet plan this past month as soon as Suddenlink sent a text alert saying we were at 75% of our data alloted so we didn't get charged for data overages. We got our bill and they've charged us $150 for data overages. That's equal to 750 gb over our data cap. Ridiculous. I can't get anyone on the phone because they've reduced their customer service to 9am to 1pm and no one answers the phone. Suddenlink's Facebook page has bunches of people complaining about similar problems so I'm not the only one being bilked out of money.

On April 1st I called Suddenlink for the first time to ask them to bury their internet cable in my front yard (at my landlord’s request) so that it would not get run over by the lawn mower, etc. I was assured in the first call that this could and would be done and an appointment was made for April 7th. The appointment came and went. No one showed up. I called asking why no one had shown up and why the appointment had been cleared from my account. I was told the technician came out and checked to make sure the cable could be buried and to survey the property, but they would come back on April 9th to complete the job.

I had a 300% increase in April monthly bill, did not change or upgrade services. Suddenlink service does not justify this increase. Especially in this time of the Covid-19 issue, income is stopped. Suddenlink should not increase rates, and have a social conscience.

I signed up for basic internet service over 5 years ago when I moved into my house. The rate was $39 per month “forever”. I don’t have any other services like TV of phone. Just basic level internet. My rates started going up about the third year. When asked why, I get “to provide you with the fastest service” crap. I don’t need the fastest service, nor do I want to pay for it. Add a few indiscriminate fees like “Network Enhancements” and watch your bills creep up to ridiculousness. Today I noticed that my basic internet access is $99 a month. When I go to call they aren’t open but 5 hours a day now. If their service was stellar (which it is not) and my internet service was rock solid reliable (which it is not) I wouldn’t have such a problem. But like I said, “It’s NOT”! Hopefully I can find another option in my area.

This is not my first mishap with Suddenlink. The cable TV stopped working and all troubleshooting methods over the phone did not work, so I was granted a service technician appointment. I specifically said they would need to call me 15-30 min in advance so I could make sure someone was home. They said they would. They did not. By chance, someone was home. The 1st guy came, didn't fix the issue, and left because he didn't know what to do. I had to call for a 2nd appointment. I specifically said they would need to call me 15-30 min in advance so I could make sure someone was home. They did not. This time no one was home, although 2 minutes away. I had to make a 3rd appointment.

I have been on hold for over an hour to talk to someone about a technical problem with our telephone. We are a business but when we call it is showing up as a private number or unauthorized. I tried to reach someone through chat and that didn't even come up on the site. I rang the number for a technical problem and after a 50 minute wait the person that I talked to said she had to transfer me to someone else and I am still on hold. This is not a good way to run a business. I wouldn't recommend this company to anyone even if the service was free.

I called April 7, 2020 after receiving statement with increase of $18.00, after finally getting a call back the representative states there is nothing they can do but they will have a supervisor call within 24 hours. Eight days later no call, so I call again this morning same run around, I even inquired if Suddenlink gave a military discount since my husband and myself are veterans, he state he didn’t know but would check, he came back on the line and stated it didn’t look as though Suddenlink gave a veteran discount. He stayed quietly on the line and I had to ask if he would have someone return my call with authority to address this issue. He states I’ll be called in 24 hours. I have been with this company since 1984, we are senior citizens on fixed income, they have No loyalty to their customers. The city of TYLER needs to address this issue with this company and represent the citizens of the city.

I upgraded to 1G. As part of the process I purchased a new modem and new router on the advice of a local Suddenlink rep. We are still not getting 1G after upgrading online. I have called tech support on 4 different occasions. Every time I'm told that someone will call me back within 24 hours. I have yet to receive a call back. Finally went up to the local office. The rep told me I had to call tech support. I've called tech support twice today. Spent over 30 minutes on hold each time before the rep came on. Immediately I was hung up on before I uttered a word.

I have had issues with poor internet speed for at least a month. I pay for 400mbps but I only get 1-2 mbps. Two of their techs have been to my house without a fix. The second tech changed what the first tech did and it worked for about an hour. There is probably some interference somewhere in the line but none of them have actually tried to troubleshoot. All they did was add or subtract a splitter. First tech said there was a local infrastructure issue in my backyard and he referred it to an engineer. 3 weeks later, no one has shown up to at least inspect their equipment.

We were sold an upgraded package with a guarantee that there would be absolutely no extra charges for the upgrade and our bill would only go up $11 a month. In less than a billing cycle we were billed approximately $330 in bundle fees, installation fees and for a payment that they said we owed. I have the proof of the payment on the billing statement and my bank account which I pointed out but they won't even acknowledge that it's right there in black and white. I have called numerous times and have been told many different things but never offered any kind of resolution. In fact in the first two calls to them they hung up right as this was being pointed out.

I started my account with Suddenlink Internet when it was an acceptable amount of $79.00 to pay for 1G High Speed Internet but the bill started going up in slow increments so now my monthly service is $139.49 per month. My bill has been on Auto Pay which means they automatically take out what I owe every month, So how can I be behind every single month when they decide when and how much is withdrawn from my account every month. This month my bill said I owed $491.63 so I had to pay them $352.14 yesterday due to my need of internet for work, and still they take out $139.49 this month.

We've had Suddenlink for years since they took over the lines in our small community. The service isn't what we pay for. We receive about 30mbps when we pay for 100mbps monthly. The service has become extremely poor and undependable since the covid breakout. Our service stays up for an hour, drops for 5 minutes, and comes back up again. The service was poor before the covid breakout, so it's worst now. All people on my street have the same issues at the same time I do.

A month later and still no internet. We moved a month ago and scheduled our service to be moved with us. 12 missed appointments later, and over 30 hours wasted on the phone with customer "service" we are still no closer to having internet and cable. The call center is no help, and the local office can't /won't help either. The installers are contracted workers, and there seem to be no managers or anyone in authority that work there. If you have a choice, use anyone else you can. We unfortunately, have no alternative. I call e v e r y s i n g l e d a y. No one has helped. No one calls back (everyone says they will). This is a horrible company!!!!

Spoke to Theo in PR and he took care of the issue. Thank you.

I was to get service turned on, on 4/7/20, the tech was to come between 2 and 5 pm. Suddenlink calls to confirm they will be there by 430. No one EVER SHOWED UP TO MY DOOR! I sat all the hours waiting for no one, the tech put in his computer that he came and no one was home! Not only did they not come at all, I called and spoke with a manager who couldn't help, though awaiting a call back from a supervisor, she never called back! Now that I got no call and no tech still, I call back for them to tell me that, not only can they not set up services today, they cant fit me in for the next day either for a mistake that was made by them, they cant get a tech out till Friday, 3 MORE DAYS!

5 years a customer. Have never gotten the speeds promised. Average 50mb-300mb, when it works at all. Have been told by support many times that I would receive credit. Never have. Get hung up on constantly. Customer service and retention also refuse to offer new customer pricing (85/mo for life) despite being a good standing customer for over 5 years.

Cannot reach a person on the phone. Even have to "live chat" with a freaking robot.... Worst company ever. Monopoly is the real word. We have no other options in this area and they know that. This is beyond ridiculous. Been without service for 2 days and can't even get a person on the phone. I will be in touch with my lawyer and this will be ugly.

1. Sudden Link has failed to pay $150 Amazon Gift card after repeated requests and promises to pay. The deal was to switch to Suddenlink by July 24, 2019, pay on time for 4 mos. with no change in service and get $150 certificate. 2. After 6 Mos. upgraded to 1 Gig. I went through 2 mos of intermittent service requiring numerous service calls and the last seemed to find an outside of the building wiring issue on their system and they charged me $60. 3. Customer service people often cut off horrible system long wait.

Suddenlink should honestly be ashamed of how horrible their service is. I can’t use my WiFi for more than 20 minutes most of the time without it going out. Sometimes it doesn’t even come back on for at least an hour. And the only thing they’ll do to try to help fix it is charge you someone to come look at your equipment or try to get you to upgrade packages to spend more money. The only reason they’re still in business is because there’s no other internet company that covers enough of Amarillo for people to switch over too. People who are able to get AT&T fiber optic talk about how amazing it is, I’ll be switching as soon as it is in my area. The CEO of the company should resign immediately for being so incompetent about how well his company performs. I would never recommend this company if there were any other options for someone to choose.

I contacted Suddenlink (took over 4 hours) to cancel my television but keep my internet. When Suddenlink dropped the TV service my Internet download dropped to just under 40 meg. I called support (took over 8 hours) and spoke with a pleasant young man who could not speak English. He was quite confused and by the time he was done I went from slow internet to no internet. He said an engineer would call me in 30 minutes to an hour. I was not surprised when that never happened. So I started all over and went through all the mandatory bot self help and many hours later I spoke with someone else who dispatched a tech.

I recently left a review for Suddenlink on here. The company responded and left an email address for me to contact about my complaint. Earlier I left an email. I was delighted to see that they responded quickly and they made the situation right! I am very pleased with their response and hope the one employee that I encountered was just a “bad Apple” in the group. Very pleased with how they handled this! Thank you.

On multiple occasions we have internet issues varying from low speeds to complete dropping of service at times. Each time I have contacted in reference to the issues I am met with the same run around of computer and human card reading for problem solving. I have many times asked for supervisor to be told they do not have on available, which I find hard to believe. On the last call I made it was to upgrade service and I was actually told to just wait to make the upgrade for a better time due to stores being temp closed, which I totally understand the closing, but then was advised I would be charged for service fees because of the closings.

I have had slow internet since moving to this home, but it worked. Service speeds have recently gotten extremely poor - so, I replaced my cable modem and router with new equipment capable of 500Mbps. I pay for 400 Mbps service. I saw no improvement in service. Line speed tests indicate 10-13 Mbps download and 20 Mbps upload! HORRIBLE. So I called the hotline. The only thing they want to do is reset the modem. After this not working two times, I finally got a service tech to come out.

BAD CUSTOMER SERVICE!!!! DON’T TELL SOMEONE SOMETHING YOU DON’T INTEND TO HONOR! I will be checking other options with honesty and integrity.

Extremely disappointed with Suddenlink due to connection problems. Have had 2 technicians out in March with no success. Have made numerous phone calls with no success as well. I have a college student trying to take online classes due to Covid-19 and cannot due to getting kicked off internet constantly!!! Was told they would do everything possible to accommodate these issues during this time. Unacceptable terrible service. Do not recommend Suddenlink to anyone.

Hello- In Jan 2020 we signed up for internet service with Suddenlink. We signed up for 1-Gig speed. The day the tech installed the service the speed was only 350-380mb (tested by tech). The tech acknowledged low speed as an issue and said he'd check down the street? I called the same day to find out why the speed was so far from 1-G and I was told they could send out a tech. We scheduled a service call on Jan 17th, I took 4 hours off work and they didn't show, didn't call, etc. NOTHING. After more than 15 hours on the phone, a trip to the office they finally scheduled another service appt. on Jan 23rd. Upon the Tech's arrival our speed was in low 300mb/sec and after replacing something outside my house it was ~400mb/sec. The tech suggested we drop our plan to 400mbs. I spent more than 20 hrs on the phone, 3 trips to the office to get the plan changed.

I have had bad service of the last few years (first few were good). The company will raise my bill up at least 1 1/2 times with no warning. It used to take going down to their service center to get it straightened out. The reason given was "packages had changed". I only have and only want home phone and internet service through a modem. They would fix it. Next, they took away the service center's ability to change "packages". Next they took away truth. I had an extended call with a young man in Egypt who told me I had to pay the large bill once and then the bill would reduce to $49 and change. He also said I need to pay online as it would take 14 for a letter to reach the billing department. ?14 from Amarillo to Philadelphia which was still almost a week out from when the bill was due. I got the most recent bill. It was NOT $49 and change and it said I paid late. Are our bill sent to Egypt as well as our help calls?

Poor service during the CV-19 issue - internet keeps going in and out. Called service numerous times this week - rep said problem needed a technician to come out. Last night @ 8PM, rep said it was an outage issue and the previous reps didn't have the correct info. Hold times for help are ~ 45 minutes. Also raised my internet only service from ~$62 to $82/month. When it works, it works ok. But when it doesn't - like during a fricken health crisis - then it turns into Charley Foxtrot. Suddenlink used to be way better than this several years ago before the changeover - now it stinks, especially customer support and the price. The ONLY reason I don't change service is because Suddenlink is the only one who services my area. But I plan to move, and definitely will move where there is more choice!

Signed up for cable after having internet and previous cable for 10 years. Only had internet at this time. They said they had a package for $69.99 for cable and internet plus some add-ons that were "free" like HBO and what not. My bill was around $45.00 before. He did say there would be a $50 install fee. No problem. Well I got my bill. I had a zero balance before this bill and it is $236.31. And they keep passing me around on the phone and I have to explain to the next person and the next person and so on!!!! Horrible company! No one can help. What do these people get paid to do? Don't use them! They lie. LUBBOCK TX

I had bundled service for years - cable TV, internet, phone. In mid-2019 I got a late charge because they changed their billing system (to Altice) without notifying me. The e-bills that had been going to my bank - to initiate a ePayment stopped going, so the payment wasn't sent by my bank. When I went to the local office to straighten this out, the agent told me just to pay the bill, not the $10 late fee and no additional fee would be incurred for not paying the late fee. Well, he was wrong: another late fee was charged. I called and haggled for 45 mins with them and gave up after they refused to remove the second incorrect late fee.

I was charged a $10 late fee. I paid my bill on 2/24. Bill was due on 2/25. I was told the fee would not be waved because when I paid it, I did not pay for a "service fee" that was not on my bill (which that service fee is a another issue!!!! I was told they had to come to my house, then they charge me when the technician told me he would not look into a problem!!). The person told me that I did not pay the fee when I paid my bill. The fee was NOT on the bill I was paying. I hate this company!!! Every time we have an issue, it is it takes multiple phone calls to get resolved. Also was told on the phone that I could not speak to a manager or supervisor.

For years I have had to put up with incorrect information, high bills, faulty billing, service disconnected due to their faulty outside lines, faulty equipment, missed appointments and a host of other things.... HELP... CAN SOMEONE PLEASE REPLACE THIS COMPANY IN MY AREA....

I signed up online for the $64.99 a month cable/internet for life and a $100.00 Amazon Gift card. This was back in Nov 2019. It's now March 2020 & I still have not received my $100 Amazon card. When they came out to install the guy did get here early but stay for maybe an hour left and did not return. I had to call tech support 3 days later to walk me through finishing the installation. In order to set up online I need to have a 4 digit access pin that they claim is on the top of my bill, but I can't find it anywhere on my bill. My promotion price was $64.99 a month yet I've been billed double the amount every month. My bill is $123.85. When I try to call to speak with someone I need my 4 digit access pin so since they failed to put it on my bill like it claims to be I can't contact anyone without that pin. I can't even speak to someone to get my pin without having my pin to get through to someone to ask. I wouldn't recommend this company to anyone.

We started service in October 2019. We were told (and have a receipt from local office) that our bill would be $134.14 a month for one year. Here are the amounts of my bill by month. October $174.91. November $133.67 (almost but not quite). December $282.39 (wow). Then for some reason we were not billed in January. January and February $297.38 (what!). March $200.19. Total $1089.67. What I should have been billed $806.57. Difference $282.10. We have contacted customer service every month and we are told it’s fixed. Well you can see the results.

I have had their service for less than 45 days. When they first came out and installed equipment they did not do it properly so they had to come out several different times. Well I just got my first bill and I was charge $60 for a service call fee for equipment that never worked right from the beginning. After calling India and speaking to someone that barely spoke English name for me that that is a good fee and they would not be taking it off even if it is their equipment that is defective. I have no idea why you cannot call an office instead of dealing with people in another country that are reading from a script. Customer service is very important we have many choices for TV and Internet services. I can promise you I’ve only had it for 45 days but I think I’m gonna cancel since I’m not under contract and look for someone else.

Altice is a French company that is establishing a beach head of a crooked company from their purchase of Suddenlink and Cablevision in the US. They know that consumers protection is nonexistent in the US. This company should be avoided and I will personally not stop exposing them.

This is complex so I’m going to use a list: I was an existing customer and requested a move. Scheduled new install for 3/1 and disconnect for 3/6. They didn’t show up on 3/1 but disconnected service. On 3/2 rescheduled install for 3/3 and was told old service would be reconnected within 2 hrs. Old service never came on and no tech showed up on 3/3. Reschedule tech for 3/4 and gave up on old service. Tech couldn’t get boxes to work on 3/4 and rescheduled for 3/6 - no show on 3/6. Today is 3/11 and still waiting on service and FIRST chance to speak to a supervisor- they always give me the runaround when I ask for a supervisor and tell me their system is down- even had one laugh and put me on endless hold.

I have been a customer with Suddenlink (Altice) for six months now. Signed up in August of last year at my old address in Cushinand. When we moved to our new house in Drumright I had transferred to my new house with me. When we selected them in August I signed up for the "plan for life" where my cable and internet bill with a a set rate for as long as I am a customer. (The agent told me the most it would be with taxes fees and everything per month would be $135.) Everything went okay. The first bill was $116 and second $121. I did get behind one month, in December, so I wound up paying them twice. On the 14th I paid $141.58 and then on the 27th two weeks later I paid $159.15. I was told this paid off everything in my old house which was required to set up my service for the new house the 1st of January.

I have gotten the run around constantly with several phone calls asking about the $100 Amazon gift card. They sent a $50 one. They lied and said that the offer was $50. Signed up in Nov. Black Fri. Deal. They even had a guy drop off the info that Wednesday. Got another offer today that says $100, they also have sent the bill way after due date 2 times, said we shorted the .95 c and even forgot to send the bill 1 month, then has said it is my fault. Ridiculous.

We have been 13 year customers with two accounts for phone internet and cable, a VIP customer according to them. Waited all day today as we have complete loss of all services, was told had an early appointment, stayed home from work, no show. Offshore outsourced CSR says only the local technical staff can change the appointments, and gave no excuse or apology. Tomorrow I will lunch with local county commissioner and ask for a local push to open access to real service providers in our neighborhood.

I'm supposed to get Suddenlink cable and internet free thru my apt complex. After a couple years, when tv went digital, we were told we had to get our own account with Suddenlink to get the new equipment. A year or so later, my cable was disconnected. I was told it was for nonpayment. The apts pay the bill. It's included in my rent and advertised as "free" when actually we are now responsible for renting the equipment. Charges kicked in without notice and to get my service turned back on, I was expected to pay past due amount plus reconnect fee. The reconnect fee was $25 And then there was box rental and some other service fees. My service was paid, it was only the box rental fee of $7 that was owed. They wanted me to pay almost $40 to get my service back on.

Horrible company, Price keeps increasing slowly, started at 120 a month, now up to 154 year and a half later, hidden fees, no explanation why. I called to cancel tv and keep internet, person on the phone couldn't give me a price, said I had to cancel to find out. I asked how long the contract was, she told me I had another 8 years left. Wow. So who knows how much to cancel, 200 dollars? 5000 dollars? Who knows. I should have known better after reading comments before setting up, thought it was just a few angry customers, I was wrong.

For the past week or so our internet has been going in and out out and when it comes back on it's really slow. When I call all that they tell me is that there's outages in my area. Very irritated and think it's ridiculous on how much we pay for Wi-Fi we can't even use.

I have Suddenlink currently until 3/24/20. I signed up for internet only 400mbps for 54.00. Went up to 78.00 in September then 98.00 in February. Talked to customer service and they offered to save 5.00 for 4 months to help. They said stations increased their prices so bills went up. I stated, "I don’t have cable just internet why overcharge me." He had no answer. I advised him I could get 500mbps for 69.99 and told him the company. He pulled up the company and seen the price. Tried to say hidden charges. I went to local company and it is 69.99 for 500mbps tax and fees included in the price.

I am 90 years old, cable tv is my lifeline to news and entertainment. I switched to Suddenlink because they offer all of the local channels. I had my daughter call them in October to place my cable on vacation so I could go visit her. She was on hold for 2 1/2 hours and finally spoke with a foreign speaking CSR, she finally got them to understand to place the cable on vacation, they said yes, $10.00 per month up to 6 months. Well come to find out after they sent me to collections the CSR NEVER documented the conversation.

I had been a loyal customer to Suddenlink for 20+ years when they first came out... Service was great and the local company in Garrettsville were great until it was bought out by big corporate... Service became worse and worse... In November of 2019 I had decided to cancel Suddenlink Cable service, was out of cable service before I called for 6 days.. They said they would not be able to cancel me for a month and I would have to pay for another month.. I kept calling to make sure they were indeed going to disconnect my service and refund me $45.36 for loss of service time.. Tracy who I spoke with said yes, but that was not the case..

Be careful before deciding to go with Suddenlink as your internet provider. Upon moving to this area from out of state, we went to the local sales office to sign up, and were given a rate that would supposedly stay the same ($54.99, exclusive of the network enhancement fee) for a 12 month period on the 400mb (which just tests at 18mb) unlimited download. Here it is March 2020, six months later, and my rate has gone up by $10. Not outrageous, but it was supposed to not change for 12 months. The people at the sales office were of no help----they've only been directed to give customers the 1-800 customer service number.

This is the worst company I have ever had to deal with. When I first signed up they said that I was set at a price for life but now they are saying that there has been an increase in a fee which is brought my bill up higher. They don't send out notices for things as such, but I feel like it's false advertisement if they give you a price and then change it if it was suppose to be set at that price for life. This company finds a way to get extra money out of their customers, their customer service reps are not educated and they don't care for their customers. I just spoke to Spectrum and did a request for them to get their service out in our area because I am so over this cable company. They charge for everything. IT SUCKS, I DON'T LIKE THAT THEY ARE MY ONLY OPTION. FALSE ADVERTISEMENT.

This is one of the greediest companies I have ever had to deal with. They are the only option in my area for real high speed internet and they use their monopoly to extort every bit of profit from you. They raise their prices constantly, if they had any competition they would never be able to take advantage of their customers this way. They do Have good internet speed and reliability. But they are the only option and they know it and that is why they are in these markets. They know they can extract maximum profits from you and you have no choice. I would never recommend them as a service provider. And as soon as a real option is available I will be switching. Look at their rating and they are pathetic and that is all because of their greed and use of their monopoly.

3 Major issues we've had in first month of service.

I am being charged over $460 because the online service and over the phone automated machine didn’t correctly input any of my information. The first person I spoke to was rude and the second couldn’t do anything for me. I was blamed and basically threatened by this woman named Nancy about how it doesn’t matter and my bill is being sent to collections and it is going to be taken out of my account and how it is “MY” fault that I didn’t “double check with their system, when I couldn’t even log into my account because it was canceled “supposedly.” There is “no record” of me canceling the forms, which is annoying since it was through a machine that took my account and billing information. I refuse to pay over $460 for internet when I canceled service in December of 2019 and have to pay two, now going to be three, months of usage when I didn’t even use it to begin with.

I was doing research to see if I was the only one having similar issues and I see I am not alone. I have not paid attention to my bill until I was charged a late charge this month. I short paid my bill because I was paying Suddenlink a fixed amount every month through bill pay through my bank. My bill had gone up over $40 per month. I called to find out what was going on and of course was an international call (very hard to understand). They did explain to me about the increases and that they mailed information out. I asked if they could help me with a promotion. After a long wait $10 off is the best she could do. The next day I went to the Suddenlink office in Lubbock to turn in my equipment.

16 yr customer only because there is nothing else available. I've had problems from billing to service at 3 homes. Every time I call about a service or bill issue wait times are 30mins + and then I'm passed around. I was on hold a total of 3 hrs today counting including the two times they dropped my call then transferred me to two different departments. The bill keeps going up every few months. Long term customers are not rewarded but punished it seems by a higher bill. Suddenlink was awful before Altice but hasn't gotten any better.

I have been a loyal Suddenlink customer for over 7 years but my bill keeps going up even though I have never missed a payment. They only offer specials for "new" customers and their customer service is awful. You are put on hold forever and you are lucky if you get a rep that can help you at all - unless you are adding new services or starting an account.

Updated on 03/05/2020: Well we were graced with a whopping 6 hours of tv internet and phone this morning even got a call from some so called Triage Tech whatever that is. She told us the outage in our area was all fixed and cancelled or tech appt. Well come 2 pm guess what happens, yep you guessed it. No tv, no phone and no internet, called customer service using my cell phone and no it's not Altice Mobile. If I had them I'd be totally cut off from the world since they're the ones that bought out Suddenlink. Anyway customer nonservice tells me the problem will be fixed tomorrow, guess we're out of luck 'cause tomorrow never comes all. I can say this company's executives should all be thrown in jail for fraud, oh and whoever responds to this don't bother because I tried to contact you and as per usual no answer so give up on the generic responses!!!

I have had Suddenlink for over 20 years with excellent service up until 2 years ago. The billing is totally messed up and they are increasing their rates. Last billing cycle I could not find my bill so I used the phone service to find out my billing amount. I paid the amount given on the phone using online banking. As it turns out it was $40 less than the paper bill according to this month's bill. I have always paid my bill in full for those 20 years. I asked to talk to a supervisor on 2 occasions, they were supposed to get back with me concerning the problem. Well they do not call and you can never talk to a supervisor. I would not recommend them.

It's crazy that it takes 4 days just to get a technician to come to my apartment. I live in the city for Christ sakes (there's 3 sudden links within a 10 minute drive)! Even in the country I had a more reliable provider! I absolutely hate this company, I wish they weren't a monopoly in this area. Sincerely wish the company the worst!

I watch my data usage very carefully, as I once went over my limit. It went five days not updating, and now is on a second day of a new streak. I am hoping Suddenlink sees this and responds. If they want to charge for overages their counter needs to be accurate!

Signed up on Jan 6 2020 with the lifetime 54.99 but we added an upgraded internet for $30. Which was fine we paid $94.99 that night thinking that is what our bill was going to be. Well a week later we got a bill for $32 more. Okay not that big of a deal. Then we started having issues. Our bill came due and we paid it on time and in full. But still they cut off our service we were confused because we paid $170 a week earlier. I called tech support as anyone would to find out to talk to someone I had to pay my bill of $170 and a reconnect fee. I was in shock but I did it so that I could figure out what was going on. This was last week. The tech saw where I paid my bill in full twice. And forwarded the issue to billing so that I can have a refund. Well that was a week ago and still no refund which made us behind on another bill Which has a huge late fee.

This company only exists because it has a monopoly in my area. They have crept my bill up to nearly $100 for a 100mb connection, internet only service. I called them yesterday about this and managed to get my bill lowered by $10 a month. I come home today and am unable to connect to the internet, the day after I called them about the ridiculous amount of money they are charging me. I called their technical support line and was connected to an Indian woman named 'Becky'. They outsource their customer service calls. 'Becky' put me on hold after about a minute and then hung up on me without calling me back.

I signed up for the "best" internet deal two weeks ago. $39.99, 300Mbs. Yesterday a flyer arrives in the mail advertising internet for $19.99. I call to get the better "best" deal. This deal is only 100Mbs. Not a problem, this will work fine for me. Twenty minutes of turning down more "best" deal offers and I am transferred to the department that will help me change my service. First response is the representative is not aware of this flyer. So we go to the website on the flyer and click on the 100Mbs option. And the slowest download speed on the next page is 300Mbs.

Been a customer of Suddenlink for 15 yrs but I pay twice as much as most the customers in my area. Funny part is they don't care I do. In fact I could quit them and they wouldn't care. Horrible service.

I’ve got charged a $222 by Suddenlink on top of my regular bill. I called 5 different times to suddenlink and spoke to different representatives. They all told me that “it’s a system error and it will be credited”. Every time I called them, I spent close to an hour with each customer service rep and they told me I will get the refund back and my account will reflect the credit within 24 hours. This issue has been on going over a month and never refunded yet. It's unfortunate that the company don’t want to resolve this problem. I’m planning to handle this issue legally. This is just ridiculous to see this big company intentional let its customers go through such a horrible experience.

All I wanted to do was decrease the cost of my service by decreasing the number of channels accessed. Simple? Should have been, but no. I left my number in the phone queue for a call back. Got my call and talked to "Kevin". Was that even his real name? I explained what I was trying to do. He said he would put me back to basic service and it would take $12 off my bill. Put me on hold for 7 minutes. So $12, that's it? With my Internet and Phone service the bill was still be over $240.00? So I asked for the individual cost of the TV levels I currently had. He couldn't tell me because he didn't have individual prices of my "bundle." I wanted answers to my pricing questions, this would determine whether and what I would cancel.

I have been trying to get a refund from this company since January and it is almost March!!! I keep having to explain my situation with no results. I would not recommend any company with poor customer service, as this can be the most frustrating part of it all! They are quick to charge fees and difficult to refund. I would stay away and go with their competition instead!

We upgraded from 400 mbps of internet to 1 gig a month ago. Since then our internet speed has been even worse. I have had 3 service technicians and 3 maintenance technicians come out and the problem still isn't solved. I also recently learned that I was charged for 2 of the technicians who didn't solve the problem. I have called back the customer service call center in Saudi Arabia 3 times to get those credited back and still haven't gotten a response.

I have been a upstanding customer for over 13 years! Since August 2019 & Altice taking over the company, nothing but problems! I have have had over 9 techs to my home just to hand my son equipment and leave. Even had one come to home to install phone which I never ordered, he went out to his van, sat there for 20 minutes and drove alway. All they have is sub/contractors doing work that they are not trained to do. They are on their second sub/contractors company now. They watch a 2 minute video, then are sent out to do work ordered which they have no knowledge of! I have driven to store 4 times now to get equipment that would work, but none of the equipment was in their system to be used.

My issues with Suddenlink have been ongoing as most customers of theirs have been as well. I have been improperly billed and told that an account review was going to happen for my wrongful charge complaint with no response from 2019. The company and its representatives state that each call is recorded and that accounts are notated by their staff, however, with my ongoing, and unattended to problem, I have to explain again each call to a company representative that has no direction or authority to do anything. Suddenlink has a policy to deflate upset customers by not making a supervisor available to speak to, but the representative will assure you that a supervisor will contact you within 24 hours.

I started service with Suddenlink about 8 months ago and have had nothing but issues. We are paying for the 400mbps unlimited plan, and our internet works only partially throughout the night. After countless complaints, a tech comes out. He says our modem was only for 200mbps, and replaced it. That did nothing. After speaking with Suddenlink about how I've been paying for services I'm not receiving, I'm told they'll credit my account. I was grateful and relieved until... Nothing happens. I contact them again and they said they have no record of this, or of the tech replacing my modem, and STILL have not resolved the issue. But I have to continue paying for awful service? I have screenshots and call records of our interactions and am going to report them. HORRIBLE COMPANY, BEWARE.

Suddenlink was terrible before they were purchased by Altice. They're now worse. I feel like I'm receiving a poor product, false incentives, inflated rates, poor speeds and incompetent customer service. I'm days away from leaving once I have a bit more confidence in my cellular home-router. Here's what my experience has been.

Since Suddenlink has been bought out, they continue to increase rates. This is the second rate increase in a year, and it shows no signs of stopping. When I call to decrease to a lower package plan, they claim that I'm on the lowest tier, and I know that's not true. Unbelievable. I've been with them for over 10 years, but I've finally had enough.