Suddenlink Reviews

This is documentation and my experience with Suddenlink/Altice regarding their offer of a $150.00 Gift Card for signing up and maintaining a good payment record for Internet/TV/Land Line service. All services were installed in the middle of June 2019. 1) I received my first bill for services in my mailbox late in the evening of 21 July 2019. I thought nothing of it, other than I had my first bill to pay. Upon looking closer, I see that the bill is due THE same day as I received it in the mail.

This is my 1st experience with Suddenlink. This company literally makes me physically ill dealing with their indifference and incompetence. I have been billed incorrectly from my installation/ 1st bill in July 2019. I have called 2-3 times a month for the last 6 months without resolution. I have spent hours on hours waiting on the phone, transferred & hung up on. My account has been escalated to management 4x without any return call from a manager or resolution to my account. All while they continue to charge me late fees, restore fees for their error. All Suddenlink needs to do is audit the account from the very beginning, correct the billing amount from July 2019....SIMPLE MATH.. addition and subtraction...debit &credit. Every CSR and billing rep states yes we there is a problem and you are due credit but nothing ever gets corrected.

So far, I have been attempting to get service since the middle of November. Had originally signed up online and was scheduled before Thanksgiving. The technician came out and said the wire didn’t go all the way to my house and he would see if it could be done that day as it was to my neighbor’s house (it was not done that day). It took me no less than 5 times calling and scheduling (no one came the first 4 times) to finally get someone to come run the cable. Each time no one bothered to show up.

Internet connection has been out for 3 days going on 4. I called Suddenlink and went through the troubleshooting more times than I can count. Of course this is after having to listen to the same automated mess before you get to talk to 1 or 10 people depending on how many times you get transferred. I finally Had an appointment for a tech to come out Jan 3rd. She came at 7pm and conveniently didn’t have a meter to check why my connection was lost. Said she would be back the next day by 9:15 am. 2 and 1/2 hrs later, NO sign of her. Called to complain and get someone out here ASAP. One of the 12 people I spoke to said a tech could come out in 3 more days, another told me I can’t make another appointment because a tech is already “working” on my service call. Funny since my account online shows no appointment set up for me. What a freaking joke of a business!!

We have been without Internet the whole month of December 1. Guy came out December 8. He said it was no problem in our house. All of our equipment is fine. The problem is outside of our house. The line has been cut to y'all's box. I have called every week almost twice a week. I’ve had five different appointments and the idiots keep sending out someone to the house to fix the problem and I have called and told him the problem is on the outside and now they’re telling me they can’t be out till 15 January is getting a little ridiculous. I’ve had so many appointments that but the cookie come to the house.

I have never had worse service than I have had with Suddenlink. They absolutely do not give a fig about you or your service or any issues that may arrive from their sub-par service they claim to be amazing. We have had their cable and internet for two months and have have had nothing but issues from 2 weeks after getting the service set up. The Altice One cable box is awful. Do not get it. We had to have ours replaced 3 times without the issue being resolved with the cable issues we were having. We had to go to a separate wifi router and then a regular dvd box.

Suddenlink decided that they would provide my neighbor service by running a temporary line across my yard. That was four months ago and the line is still running across my yard. I have been calling and complaining to their technical support people for several months now and nothing has happened. And it takes up to 45 minutes to get someone on the phone. I have even heard the representative say that they are going to charge me for the service. I wish we had other cable alternatives here.

My cable, internet and phone all went out around noon on 12/31. I called CS and was told there was an outage in my area which turned out to be a lie and I figured that out the next day and called again and again was told there was an outage so I gave them the benefit of the doubt and waited several hours, still nothing. Called again and spoke to a supervisor who assured me a tech would be there by 8am the following morning which I was highly doubtful of and sure enough no one showed. Called back around 10am and was told by Sam ID #** that a tech would positively be here today. Well here I sit at 9:30pm and have heard from no one. I was outright lied to multiple times. I hate Suddenlink!!! Their CS is a joke!!!! I will definitely be looking for an alternative company!!!! Anyone looking for a cable company should run far and fast from Suddenlink.

We had Suddenlink installed in a small motel December 2019. Cable, internet and office phone. The cable and internet have been great. However, since day 1 of installation our phone service has not worked. We have called dozens of times and have had several technicians out. For some reason Suddenlink does not seem to know what they are doing. This has been an extreme inconvenience as we rely on phone service for business. Suddenlink really has some of the worst customer service I have ever experienced.

Just finished speaking to someone in their billing department. Apparently every time you view a movie you are going to be charged for it. Most cable companies allow you to rent the movie and view at as many times as you like within a certain time period (48 hours). Not these **. Apparently you will be charged each and every time you view the movie - even within a 24 hour period.

I finally manged to get the Retention Dept. and they got us switched over to Altice. Thanks.

I was given a list of package deals by the apartment leasing agents upon move-in. Once set-up with a cable and internet bundle, I learned that half the channels are in Spanish. I raised several concerns for a high price, TV programs, and lack of channels in English. Nothing was resolved. I added a $10/month movie package to the cable/internet bundle only to find my end of the month bill is far above $100 a month. I quickly canceled this after one month. Customer service is quick to "save their customers" but Suddenlink/Altice prices drastically increase for single-service (internet only) for example, it is well over $100.00. Rep quickly dropped to $65 but that is still high for internet-only. I cannot wait to move out of the apartment complex in July 2020.

I'm shocked that Suddenlink would even consider letting CBS19 no longer be offered by its service. All the best shows we (as well as the people we know) watch are on that channel. If they consider substituting a channel from Dallas or Shreveport...well...nobody in Tyler wants to watch the news and weather from other places. Suddenlink would have to have lost their minds they allow this to happen. OR MAYBE it's ALTICE that's the problem. Foreigners often underestimate the anger that Americans, especially Texans, feel when they are being deprived of something simply to satisfy some ridiculous corporate BS.

I recently ordered Suddenlink to be installed at my home. The tech was scheduled to be here December 29th from 11-2. I got a call at 10:30 that morning saying the tech was on his way, he did not show up until 2:15 that afternoon! On top of that, once he got here he said he couldn’t get to the telephone pole because it was slightly grown up in between the fence so he asked me to have it cleared for him and offered me free cable in exchange. I told him I could have it cleared in 30 minutes and he said to call him when it was done and he would come back.

I’ve had Suddenlink internet for seven years and the speed has slowed down more and more. I have been without internet service for over three weeks. I’ve been on the phone with numerous tech support agents who barely spoke any English. Today I was told service in my area is restored and if I don’t have internet then it must be my modem. I got a new modem today and after five more calls in they scheduled me an appointment for a technician to come to my house. I pay for the 400mb service but the fastest thing I’ve ever seen is 20mb. I just want internet,

I've have had Suddenlink for about three months now. And service has gone out three times in less than a month. Every time I call I get the same runaround. I can understand it the first time or two, but come on. And they come on the phone with the same routine, do this, do that, reset, reset blah, blah every time. When mine goes out my neighbors go out, and we already know it's not at the house, but yet they insist that one of the techs come out to check the hardware in the next two to three days. Today is 12/30/2019 next appointment 01/02/2020 nice. I'm a reasonable person, but come on, don't send me through all that unnecessary stuff. Please just be upfront and keep records and customer service inform and stop feeding them to the wolves while you guys are setting in your ivory towers, with no concern for your consumers, service techs or customer service people. We know the game and it's old. Please???? From New Waverly TX.

We've been trying to reach someone in Suddenlink Communications customer service for 2 days and spent hours on hold or trying to call back. Our bill was screwed up, service disconnected, automated payment amount incorrect. We then had to drive to a Suddenlink office to have the adjustments made, were told our service was reconnected only to get home and it wasn't! Then the process started all over again - Suddenlink office is now closed for the weekend, called every customer service number and emergency/outage # we could find only to be re-routed to the SAME EXACT AUTOMATED MESSAGE stating account was past due and forwarding to a "payment module" with NO OPTION TO SPEAK TO A PERSON TO HELP US. This company is a joke. For being as big as they are, what a nightmare!! How can you sell a service to a consumer and have NO HELP AVAILABLE OVER THE PHONE ughhhh!!!!

I've asked several times for them to drop my phone - which is unplugged - and my cable, which only has reruns and reality TV. I want just internet, but they tell me that I will pay as much for internet as I do for phone, cable and internet. I feel held hostage. There is no way that just the internet is 145 a month, but Suddenlink will not give me a straight answer. Surely, they don't give the phone and cable free. I am so sorry I ever bundled with them. The only option they have given me is to change providers or to quit everything and come back in a month as a new customer. What kind of service is this? I want out of the bundle. I may want out of Suddenlink as well.

My services was interrupted! I pay my bill every month, I ask for a supervisor call back and I have yet to speak with one!! I had a foreign rep talk crazy to me and stated the supervisor isn't going to pay my bill. Which clearly I don't want to supervisor to. I was told on the 15th I could make a arrangement. When trying to I was told my bill was twice the amount due. Never was told my bill due date changed from the 26th to the 1st. Every time I call nothing gets resolved because the rep either can't understand me or I can't understand them. What happen to speaking with an American instead of someone in a foreign country. I want to resolve this issue before I switch to another company just like everyone else. I didn't even want to give them 1 star. Suddenlink has always been a ** up company but since October the services has gotten worse.

The Suddenlink rep that I worked with did provide a refund of the $60 charge. He was the highlight of my total experience working with suddenlink. Thank you Dan! I gave him a detailed summary of the customer experience and hope that they will take it to heart and fix the issues so that their customer experience improves. My experience with him was 5 stars but the company still has a lot of work to do to get to any more than 3 stars.

My services was interrupted and I exceeded the balance required intentionally when I paid. The internet still isn’t on which left me with no choice but to call another country far away. I heard I’m so sorry repeatedly. I wanted to come through the receiver on this guy that didn’t have a clue. Whoever is the brain of the operation at Suddenlink should be removed from the position. If this problem is acceptable with services not being reconnected immediately upon payment without speaking with someone or having the infamous late technicians come out looking crazy & lazy for A service fee we are all at a complete loss. I don’t normally complain but it seems like suddenlink should partner with a company that’s doing things the right way while focusing on keeping customers not because they’re the only option but because the services don’t compare to competitors.

I recently moved and tried to transfer service., Apparently the service was not transferred rather canceled. The transfer/cancel was only a week into the billing cycle. Suddenlink charged me for the whole month. The customer service rep I spoke with assured me I could use my equipment. That was not the case. I have collectively spent over 5 hours on hold and (trying) to speak with customer service for the past 7 weeks. Sometimes on hold for almost an hour, another instance was disconnected. I have ask to speak with management, been told someone would call back...no call. Now I have a $945 bill, I am assuming from unreturned equipment. I have had a cable running across my neighbor's lawn for 4 weeks.

I became a Suddenlink customer in late August of 2019 as they were the ONLY option in my section of Huffman Texas. I ordered the $69.98 basic cable and internet package. When I finally began to pay attention to my online bill payments, I was being charged $141.71. They had (without my approval) added in charges for the Movie Channel, Sports Package, Starz, and Encore, none of which I ever authorized. When I phoned to have them removed, technical support told me they could not do so that Sales would have to do so, when transferred to sales, oh, no, I"m technical support, call back on Monday, and when I selected sales and stated I wanted to add service, VOILA, service/sales was open. Total, unadulterated, THEFT. I am not embracing the SUCK, but calling it out, you numbskullish, dishonest, **!!!! Cutting the cord as soon as POSSIBLE!!!!

WORST company I have ever encountered! We had internet, cable TV and telephone services installed nearly six weeks ago. The telephone has never been activated, the cable was run over our driveway and front lawn and never buried in the ground and now we have two TVs which are not working properly. I have called customer service more than TWENTY times, gone to the store in Rocky Mount twice, and we have had SIX technicians come to the house (and two scheduled who never showed up) and these issues have not been resolved. Each time I called customer service or had a tech visit, I was assured our phone would be connected by the next day and IT HAS NEVER HAPPENED! Technicians are incompetent and customer service reps are obviously trained to "tell you what you want to hear" in order to end the call.

Out at least 3 days a month, in good weather and bad. Shuts off for about an hour every night. Expensive. Argumentative staff. Misleading statements about products and services provided. I can only imagine what state/federal officials they bribe to be allowed to provide such a trash product. ONLY INTERNET AVAILABLE IN MY AREA!!

Everything was going fine until August 2019. But then Suddenlink inexplicably stopped sending me bills. Without a bill, I had no trigger to pay the bill. So when I called to report a service outage (one of many nowadays--constant internet and phone outages reported all over my neighborhood), I found out I had a $10 late fee. Fine, paid. I tried their phone number and website to contest this. The website chat and contact us features do not work. The phone number puts you in a very long line to speak with someone in India who will promise you over and over again that the issue is fixed. It is not fixed. Four months later, I still am not getting bills and the bills I find online have the incorrect name (also something that inexplicably occurred when they transferred all customer service over to India). CenturyLink has horrible reviews as well, but I'm done with SuddenlyNoLink and their idiocy.

My husband and I have been retired for many years but have had Suddenlink since we married. We are loyal customers for 40+ years and have been treated like second class citizens. When we first had Suddenlink, they had a wonderful customer service with actual people you could talk to...and they always did a wonderful job trying to get you the best deal available. I always felt appreciated! Don’t know what has happened in the last 10 years, but it is not for the good of the company! First of all we do not have a cable box because the servicemen cannot get it hooked up with our GPX TV. This is a problem when you call in for an outage as they always want us to turn the box (we don’t have) off and then back on! That Recording is on the automated recording because if you're hoping to speak to a person...forget it! I have held online several times for over 3 hours to no avail. I feel like we have been very loyal customers.

My service have been disconnected due to a misapplied payment. I have confirmation that my debit card transaction was successful. I have spent 2 hours with someone who 1) very hard to understand 2) unclear of the processes 3) continually refused to let me speak to a manager. Basically my services (TV, telephone and internet) are disconnected until it’s resolved with the back office which is an upwards of 7 business days. This is completely unacceptable. It’s almost 2020 and you can’t turn my services back on until the issue is resolved? I’m awaiting a call from a supervisor but I have very little faith that’s going to happen.

Their customer service is terrible. First you cannot get in touch with them. I was lied to. The call center is full of people that cannot speak my language which is English. They know nothing. I was told if I switch to Altice the cost would go up $10 per month. It went up $40. I went ahead and paid the extra that month, hoping it would be right the next. It was not. I then tried to contact them with no luck getting anyone. I noticed on my bill a charge for 5G. I am only getting a speed of 50mps. I called. They could not help. A service tech came and said I had 5G. He also advised to get a part for my compute. It would pick up the 5G.

Called Suddenlink to ask about internet packages. Asked them if I could get internet at my address. They said yes and set me up with an appointment for November the 16th. I paid 124.98 for fees for them to come out and install internet! The tech arrives at my house, walks around for five minutes thens proceeds to explain that they cannot Install internet services. Since November 6 I have called several times and talked to 7 different people who told me I would receive money back. It’s now a month today and after several attempts I still have not received a refund. This company is very bad. Would not recommend to anyone!!! They are thieves!!

Although the speed for my internet is represented as 50 mbps (which I pay for), I find it extremely difficult quite often to watch movies without "buffering" occurring so often I give up. In checking the upload and download speeds, I usually find the download in the range of 35-45 mbps but the upload in the range of 0.25-3.5 which I understand to be so low that watching a movie is impossible--clearly not what was represented. I'm now looking for an alternative, but Suddenlink appears to have a franchise that makes it the only alternative other than AT&T.

Internet went down last Thursday. The same day I paid my bill oddly enough. I called and set up an appointment for a technician to come out on Saturday. Friday night my internet started working so I cancelled. Not 10 minutes after I cancelled that appointment my internet goes down again. I called them back and of course no Saturday appointments are available so I have to take a Monday appointment. Fine. Took it. TWO technicians show up. Tell me a broken wire is the culprit which I know is not the case. My box keeps turning off and on. A broken wire does not cause that. It is definitely the box.

IF I could give a 0 rating I would. Cancelled service in early August, was sent the mail in box for the modem, mailed it in. I was told the service would be cut off Aug 31, paid last bill Sept 3. Thought all was good. End of Oct, got a bill for $261. Took me 3 days through multiple depts to finally get a guarantee that I had been credited back to Aug on my account and it was a 0 balance. (They failed to turn the service off in Aug when requested). Assumed all was well.

Updated on 01/15/19: I just received a $60 bill for a no show and a $60 bill for a service call After the following events took place!! Suddenlink was a no show/no call on two separate occasions and they want to charge me for it!! Not to mention I missed work waiting at home for them on both days!!! Also my service was out for three weeks while I battled to get it fixed!!! I feel they should be crediting me for services that were not provided.... Has anyone filed a consumer complaint???

The last few days, we have had issues getting some of our tv channels. Since there was construction in the area, we thought something about this was messing things up. Finally today, our television went off. After trying the resetting etc. things to see if we could fix it our self, I took the tv box down to the Amarillo office to see about a replacement. The customer service representative that waited on me was friendly, knowledgeable, and took care of the replacement in a few minutes. I took the box home, plugged it in and now our tv reception is perfect. Suddenlink has always took care of any issues we have whether it be tv, internet, or phone with no problem. Thank you for your service.

Suddenlink responded to my complaint and provided a refund as I did inquire about a data cap when asking for service. As this is a very small service area I understand that it may have gotten clumped in with other areas with different tiers and terms. Although it took some time and noise making I am satisfied with their response.

I have been calling this company for three months to get my services to work and all I get is the run-around and have had three techs come to our apartment and tell us that we need to get a truck with a bucket in the alley because that is where the trouble is at, but they never do and I have billed for services that do not work, and I refuse to pay for services that I cannot use correctly. So if my services get turned off there is nothing that can or will be done, but it will go against my credit which I refuse to let happen. Something needs to happen to this company and the people that run it.

Been a cust for almost 3 years. Had cable and home security as well as internet. Bill was 135 monthly. Bill crept up every month till 6 months later was over 213.00. Finally called and got the song and dance and they put it back at 138.00. This last time I moved I was not informed that they no longer offer home security. Yet I was told by cust service all is good and it will be hooked up. 2 months later was called and informed they no longer offer it. Must have got the run around 10 times I called. Just moved and got free transfer. Bill went up a few bucks. I dealt with that due to them being so difficult to deal with. This month my bill jumped 58 dollars. Also my box quit working. Called to set up appt. To have tech come out and check it.

Suddenlink has been giving us ~7mb/s internet instead of the 100mb/s internet we are paying for. I know this 1. Because I have done multiple speed tests and 2. Because basically everyone else in my neighborhood have had the same issue. No, Suddenlink is not doing any work in our area.. I would love to have Google Fiber in our area because Suddenlink is just a fact out scam. Alice is driving it more into the ground than it was before. They may as well be Comcast.

I cannot say, in my 62 years, where I have felt less valued as a customer than in my dealings with Suddenlink. They do not want us to reach them, they know they basically have a monopoly on the service they provide, so they can essentially do nothing to win your loyalty. Trying to call them is a joke, and unfortunately, I fell for the joke. I go through the many layers of automated answering system, only to find out that if my question is not one of their options, I'm out of luck. You can find many telephone numbers, but they all take you to the same place. It is impossible to give feedback. Low likelihood of problem resolution because employees at the call center really do not have authority to do anything. I will be looking for a better internet and telephone provider. Will report to consumer protection.

On November 21st I paid Suddenlink through my online banking account. Last week I was notified that my account was suspended for nonpayment. My bank statement indicates that the payment was sent to Suddenlink. The message on my computer said I had 3 ways to pay: credit card, debit card, or check. I used my credit card so I could see my bank account on the computer. The payment is there. There are 2 offices in Charleston, both of which handle sales only. The Town Center office supposedly faxed my statement to Texas which shows payment was made. Suddenlink now has $234.75 of my money which they have not credited. We have called billing 3 times with promises to call back. No one has. Needless to say, I'm entitled to a refund for the extra credit card payment as well as an indication that my payment was posted.

We have been with Suddenlink for at least 11 years. They were good until Altice bought them out. We had only minor problems prior to that. We rarely used internet of over 150 GB a month prior to August 2019. Altice changed their billing and location in September, with the first new billing method effective August 23, 2019. About that time, our GB usage went up and up. The October bill included $225 in over the GB cap. The November billing was even higher. I am the only one who uses the internet, we do not stream movies or videos (and our TV is not even set up to stream), we don't do social media with the exception of NextDoor.com which is a community/neighborhood connection website that allows people to provide news of happenings within the community. I don't even get on the computer every day.

I have talked to 7 customer service employees about the same issues and of course I could barely understand then as they were hispanic. And they couldnt understand my issues as they were very incompetent. I wanted the Caller I.D to show up on my TV and it got so bad that the signal to my cable box went out. Sorry service. I'm American that speaks ENGLISH & I WANT TO TALK To someone that speaks & understands English. This is not MEXICO.

So, having few options for providers in my area and a need to use my home service for both personal and work reasons I was super excited to hear Suddenlink would be available in the area. I was more then willing to pay for a higher tier of service for a more reliable high speed to my home and prepared to sign up for Fiber internet to my home.

The initial order: I was not told that the Altice functionality was available in my area, but could only use Tivo after I submitted my order. I really did not want a local DVR, but wanted the cloud DVR. So, the advertising on their website is false. The order is false. Not told of this until I called them during the initial install. Wait one month for the installation.

I have had ongoing issues that still are not resolved. I used Suddenlink for my secondary home which is seasonal. I have spent three months attempting to get my account on seasonal hold. In those three months I have been charged full price for service I am not using since we are home for the season. In addition, I have called more than six times with an average wait time of two hours. When I finally speak to a live human being, I am promised all of this is taken care of only to get charged again. I have asked to speak to a supervisor and have been told that is not an option. In addition, I have been referred to the "escalation team" three times, told I would receive a call and no call has occurred.

Updated on 04/02/2020: Sorry, this review is how Suddenlink billing works on a $33 a month plan. First thing is they took 4 months before they finally had the internet working for more than 2 days in a row. Anyway the short story is they kept billing more and more. I kept paying each month what I was Quoted, Now after turning my internet off they say I owe over $180 and say it's because tech showed up, and say I wasn't there. People my age don't like being called a liar. By making me pay this bill that's what you're doing.

Never finished install and it been a month. Several times I have taken off work and they have not showed up for appointments. They would change appointment times without telling me. I have asked multiple time to speak with supervisor and still no one calls. This is bs. Don’t know why they insists on luring if you can’t do the job say so and I’m not contacting you. You can contact me **. And I give no stars if it would let me.

They lie about "unlimited data" when you sign up. Then you will exceed your "unlimited data" and they will suck more money from you. Then you will upgrade your plan to "unlimited data", but again, surprise surprise, you exceed the "unlimited data" = more money, more blood-sucking. It's amazing this place is allowed to operate. Scumbucket scam artists. Oh, and the internet is trash that constantly goes out, so you are paying for services never rendered. Getting it installed was a nightmare. I waited for a MONTH after they initially said they would come out. They told me they would waive the $50 installation fee because of their acknowledged incompetence, but I had to spend HOURS upon HOURS across about seven different phone calls to get them to follow through. The absolute worst Internet company of all time.

Updated on 12/28/2019: After two negative reviews the cleanup was completed. The Brand review email and consumer services all responded quickly, just the actual cleanup took a few weeks. Maintenance had been completed in utility access areas of the yards in my neighborhood but the workers left a mess throughout the neighborhood.

This has to be one of the worst companies I have ever worked with. Their customer service is terrible. We were moving but asked them to keep our old house running. They disconnected us anyway and after complaining they reconnected us. They then sent out a tech who said he didn’t understand why he was asked to come out (also to which they said they would charge for) and once again we were disconnected 4 hours later. Multiple calls to an automated system that doesn’t work and several phone disconnects with support later, they said there is nothing they can do because their system is now down and we should call back a different day. They said they have no managers available to discuss with. Nobody is held accountable for anything. This is a warning sign to anyone thinking about using them - they are absolutely horrible. Cord cut or use satellite, but do not use Altice/Suddenlink!!!!

It has been over a month with horrible internet service. Countless hours wasted waiting for customer service to answer. Finally get someone on the phone who can't speak English and consistently lie to you. Four contractor technicians later equaling about a week wait for each when I requested a bucket truck to replace equipment at the pole that brought my internet service back online. Yet there is still an issue with the outside coax at the pole.

Suddenlink customer for 31 years and have been on paperless billing from inception. For whatever reason Suddenlink did not ebill me for Sept. or October and therefore they did not get paid. You guessed it, they disconnected my service, charged me $5.00 each disconnect fee for TV, Internet and phone plus $20.00 in late charges for the 2 months. I paid them the outstanding balance by phone and then called and asked why after all of these years, they decided to not email me an invoice. They told me that I could go online to "My Account" and see my invoices. My reply was less than cordial because it specifically says on the Suddenlink web page that they will email and invoice each month. They still have not sent me an invoice for November which will come due on 12/12. Since disconnecting our service they have made 3 service calls and have yet to get all of our mini Tivo's back online. Truly amazing.

I signed up for new service with the guaranteed for life price promotion... I had my installation scheduled for today between 11 a.m. and 2 p.m. Received a call after 11 a.m. saying they would have to rescheduled. I called back and was on hold 20 minutes to be told that the technician "didn't have access." However, I'm at home today for this appointment and no one ever showed up or called me. I know my doorbell works because I've received UPS and USPS ring my doorbell. Customer service said "they might try and show up tonight between 5 and 8 p.m., but there was no guarantee" - I'd say, "Don't bother. I'll keep my Fios service." I guess the "too good to be true" pricing IS actually "too good to be true." Brand new customer and you already lost me. Nice job folks.

I have been using my Verizon Hotspot for Internet at my home for years now because it is 100x faster compared to Suddenlink OR Centurylink. Now, my hotspot doesn’t work anymore, so I’m forced to rely on Suddenlink. I’m seriously contemplating moving further back into Houston for faster internet speed, I mean, you can’t do anything with this crap. It wouldn’t be bad if there were better options, but all there is here is Suddenlink and Centurylink and they’ve got to go! Give us something better, or step aside for someone different!

BEWARE!!! please read. I was on seasonal hold as I was out for army and when I got back I tried to get off of seasonal hold. After 2 weeks of calling and nothing happening or them just disconnecting my call after 4 hours minimum. One time it was about 6.5 hours holding. I decided to cancel and when I spoke with the cancellation person she asked for 1 week since they were having problems. Okay I waited the week and still had issues getting off of the hold. So she said she needed to send the techs and scheduled it for 10/06 between 12 and 4. At 830 pm. The techs finally showed up. They couldn’t get the issued resolved but replaced the router and said they should have it fixed Monday, it was Sunday.

Customer service is HORRIBLE!!!! My bill continues to rise!! You have to wait an hour to talk to someone. AND NOW I am on CHAT talking to a real rocket scientist. Trying to get my bill lowered. All Ramon can say is YOUR BILL IS DUE 12/22!! I AM ON AUTO PAY!!!! I have been a customer for 24 years! I have never been treated so badly by a company. I am searching for a way out for sure!!!!

Was shopping for internet and called to inquire about prices. They have a "too good to be true" ad right now. Internet 400, unlimited with free install and a $50 amazon gift card. Decided to go ahead with it, and signed up online. A hour later got a call from someone with the company telling me that they could not fulfill my order because i was a current customer.??? Said, um NO. They transferred me to someone to help that knew nothing about what was going on, then to another 4 people who couldnt help. Finally, I asked for a manager, who got to the bottom of it. Put me on hold forever, but came back to tell me that the person I spoke to when I called to inquire about pricing actually signed me up for service!

After being no-showed by a technician and left on hold for four hours, I have NOTHING good to say about Suddenlink. As a college student, I need reliable internet and when customer service is so hard to reach, that entails a serious issue. Words cannot express how extremely displeased I am with the way my situation was handled and continues to be handled. After being on hold and transferred to four different representatives I was transferred to their promo-deal to get a $100 gift card for my issues. A gift card that was never received.

We have been customers for years. The service has gone from excellent to the worst of any I have dealt with. Took over a month to disconnect old account. Was on auto pay but their system is still charging my account!! Can't get to a person on phone to discuss. New address has issues but cant get through to the tech. So frustrating.

My husband & I just built a new house and moved in 1 month ago and have Suddenlink internet and cable. In the first day of service the tech showed up unprepared without the correct equipment so we had to wait a week for them to return with the correct equipment. So to start with we had no internet the first week! Unacceptable!! Today, a month after mice in another tech comes out to see why the internet is still not working and states it’s not our equipment m, but the cable lines at the road in which the first technician supposedly turned in that request a month ago to get it fixed! I am just about to call another company to service us as we have given Suddenlink not one or two chances, but THREE! Gonna have to get it together or you company is going under due to dissatisfaction! We called in this afternoon to get another technician to replace our cable lines and I’m not having a lot of faith it will be fixed! CenturyLink here we come!

I purchased three condos this summer to rent. Signed up for Suddenlink's $34.99 for life promotion. When I get my bill, I have an additional $10.00 charge added, for 200 mb internet. When I call to say I should only be charged $34.99, I am told that that is the base charge and to actually get a speed, I have to pay the additional $10.00. I have called FOUR TIMES and asked for managers to call me back. I have wasted more time on this than I even want to count! Worthless, and they are making their billing reps just lie to people! This is nothing but FRAUD!! I am just livid and will rant about them on every site I can find to do so!

SuddenLink internet, cable and security was disconnected due to THEIR new system integration not recognizing the credit card which has been on file (2023 expiration date). After a visit to their offices and three (3) calls they STILL have not removed the service reconnection fee, which they charged us even though THEY admitted that they made the error. They also promised us a letter so that we can send to the credit bureau to explain that SuddenLink made the error. Now they are refusing to send that letter. I am going to start a campaign to get another cable supplier into our community.

Suddenlink sucks. I paid on time every month because I have EZ payment set up to automatically take money out of my checking account. I talked to an agent last month because I noticed there is a late payment fee and that I was 2 months overdue but I said I have the payment history to prove that I've paid every single month on time for 2 years, so I don't know what's going on! This month, AGAIN the same thing is happening. I went ahead and paid double because they said that I was late so I said FINE but this month again??? What is going on with Suddenlink? Sad that this is the only ISP they offer where I live in the middle of nowhere.

My internet/cable service was disconnected because of nonpayment of my bill (which I thought was due 2 days from today). No email, text, nothing. I paid the bill over the phone as soon as I found out but my service hasn’t been restored. How long will this take? It’s almost 1 pm the day before Thanksgiving. You couldn’t wait until the day after Thanksgiving which is when I was going to pay it? Happy Thanksgiving to you, too. ????

There is no way to pay your account via credit card. This issue has existed since September of 2019, and I have reported it 4 times. Trying to pay via website, or on the phone the only accepted option is to pay via checking account. If you are foolish enough to call and attempt to speak to an agent, hold times can approach 2 hours. My longest wait to speak with them was 1 hour and 50 minutes. The agents don't upchannel issues. They are completely and totally worthless. I can't fathom how this company can be so bad at customer service. They can't even manage to fix their means of accepting payments, much less managing the service that they offer. STAY AWAY from Suddenlink at all costs. Horrible, horrible company with ZERO customer service.

We have been a Suddenlink customer for many years and progressively pay more and more. Our current bill is over $200 per month for phone, tv, and internet. For the past month we have had internet problems with absolutely no phone or internet for two weeks. The first service tech arrived when the internet was briefly working. He refused to check the router or look for any issues. After he left we lost all internet. The next tech did not show up, so it was rescheduled. On the next date, the tech failed to show again and our date was rescheduled without consulting us. I have called twice to escalate and was told that we would get a call back in 24 hours. This is the way that Suddenlink treats customers who have no other options in their area. Please stay away from this company.

I lost TV, Internet, and Phone service all with Suddenlink. After an extended period of time and a lot of twists and turns I finally talked to a PERSON. I explained to her I had no service and that my neighbors had no service. She ignored all that was said and wanted to reset my box on the TV. She then wanted to send a technician to check my equipment (3 days from now.) Not sure that she ever understood what the problem was. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!

I called to ask why my internet only bill increases every 6 months when they are advertising super low rates for new customers, and was told it would save me money to add TV service, so I set an appointment for them to come install TV. No one showed up to the appointment and I never received a call. The next day when I tried to set up another appointment time, the phone call took 1 hour and 41 minutes and by the end of it, none of the 4 people I spoke to apologized for their technician not showing up, and somehow they had doubled the cost of my bill. I had to have another 20 minute call to fix the mistake and make another appointment.

I have been a selling customer for quite a while and my bill keeps going up and up and up after we agreed on keeping it under $125. My last month's bill was 190. I when I called to find out why I didn't get an explanation and on top of that I had them removed channels and then my bill went up another $40. How is that possible when I remove channels. It takes 45 minutes to get an agent on the phone and when you talk to the agent they don't seem to really care about helping you nor do they have answers for me.

I had no one else can come. I have been with them for several years and the service is getting worse and worse. My internet is nowhere near the speed I pay for. It's not reliable. As I'm typing now it keeps going up and down and I have to wait on it. You call and all you get is a robot. You can't talk to any live person. All the robot does is reboot the modem and says all is well. It's not. Service is up and down all the time. We are stuck in my city as they have a franchise and no one else can come into town. This should be investigated by the FCC.

Called about a faulty HD receiver. Service is at my elderly mom's house. First had to wade through the worst automated answering system ever imagined. Basically telling you to go away from the start. Finally reach someone. They are not able to walk me through a fix for having no HD channels. Schedule service call with a courtesy call so that I can get there. First appointment, no call, no show. Call to reschedule. Second appointment, no call but a rep shows up. I get there in time to be handed a new remote on his way out the door. I told him there were no HD channels. He said to leave the box on and they would send a signal as he's flying out the door after about 15 total minutes. Reschedule another appointment for tomorrow.

I have had service with them for 2 years and my internet is always going out. They send techs who never know what they are doing. One came to my house yesterday and took one look at the modem and said "Ya I can't help you. You need a new router". DUH!! He was supposed to come with one. Well he didn't but we waited on him to get there from 2-5pm to spend 5 minutes at my house to tell me what I already know. If you want to spend countless hours on the phone fixing billing errors and talking to a rep you can barley understanding and get a tech who doesn't know what he is doing get service with Suddenlink.

On 11/21/19, I had an internet and phone outage that morning. I called tech support and the rep. said my modem was bad, and told me I could go to the local Suddenlink store to swap it out in person at no charge. When I arrived, the local store agent refused to swap it out. First, she said they didn't have any she could give me because they weren't any on hand that were registered. I told her that didn't make sense since I could actually buy my own modem, call tech support and get everything set up. So, not swapping it by giving me another modem made no sense. They she either lied or was inept (you judge), and said that if I were to buy my own modem, it wouldn't work with the phone service.

I have been Suddenlink customer for more than 5 years (internet service). The internet has been reliable and I had no issue with internet itself. However, in recent years, every 2-3 month my rate would go up by $10-$15. I was never notified of the rate change. Since I had my plan on autopay and electronic billing, I would only discover these rate hikes a few months later. Reaching a live customer service agent is not easy: one has to go through multiple loops of talking to a robot to get to a point where you can request to talk to an agent, then one will be put on hold for anywhere between 15 and 45 minutes (in my experience). Customer service representatives were not able to provide any reasons for rate hikes and why I was not notified. It got to a point where my rate was well above anything reasonable and well above what Suddenlink advertises for Internet and TV together (I have only internet).

I have had internet with Suddenlink since 2006. All was well. Decided to bundle and have internet and television. What a mistake. I have only had cable television for one month and service is still wrong. First time they installed service with a box that was filthy and scratched up. Service lasted for a couple of hours, then the channels started to drop off. Suddenlink came out and replaced the box with another filthy and scratched up box and that box last a day and then turned off and never came back on. Suddenlink came out again and replaced the box with another scratched up box (this box was so bad you barely could read the clock), but it would only let a see the basic channels and we subscribed to the premier package. The tech even had the nerve to say that we only have the basic package and left.

My bill had gone up a few times over summer to nearly $190, more than I could justify spending. Local office told me to call customer retention, who offered to reduce monthly bill to $135 plus tax. I thanked the agent but a few days later viewed my statement online and rather than lowering my bill, they had now RAISED it to $266 per month. I called customer retention and a very nice lady looked at my account and said there was an error that caused bill to go up and not down. She tried to fix it but couldn’t so said she would escalate it to next level. She called back a couple times to update me but nothing had changed, statement still showed $266 and because I was on EZ Pay, it would come out of my checking account on Nov. 11. I told her not to withdraw that much from my checking account, I did not authorize Suddenlink to take more than $135 plus tax.

We have Suddenlink for about 5 years as our ISP. If we could any other company for high speed internet we would. Service has been out for almost a week and every time I called I was told that it would "back up tonight". This went on for four evenings. I called tonight 11/20/2019. I was told that service is working fine in our area and they need to send a tech out and it would be at my expense. Suddenlink has the monopoly on all internet other than satellite in this area. No other company is allowed in the Tyler area.

I have a history of problems with Suddenlink. Years with the internet before they finally believed me that the problem was underground. Lately it's the new HD DigitaLink boxes. Before I didn't need them as I only receive local stations. Currently, channels work off and on so I need to drive to the office to exchange the boxes. Did that yesterday. Now on one TV the guide doesn't work. Hours on the phone they can't seem to fix it. Frankly, I'm tired of them and ready to quit my service. They are a joke and want you to have your mobile phone with them. I think not.

I have had services with Suddenlink for little over 2 MONTHS now. My bill is completely wrong and charged up 65% more than it should be. Every time I call customer service there’s an wait for 40+ minutes. Somebody answered then they couldn’t resolve my issue so they hung up.. Yeah only reason I have suddenlink is because that seems to be the only internet provider in Kingwood. I would love to have Verizon or Comcast. Suddenlink is an absolute joke. Comcast is apparently going to be available in Kingwood soon so that’s all I’m waiting for because I’m tired of keep calling in to have my bill fixed.

Tech left cable all over the room he installed in. The cable that goes outside is just laying in abundance all over the ground because he never buried it. Internet cuts out constantly. When it actually works it is the speed I'm paying for at least. Billing is easy enough. I just wish it didn't cut out every 20 minutes and a higher speed package was offered in my area. Luckily they no longer have a monopoly and I will be switching soon.

I’ve had Suddenlink for 5 years and the quality keeps going down and price keeps going up. I will be canceling soon. They need to change their commercials to say they don’t go out when it rains but at random times regardless of the weather. I am being billed $206 a month now. I’m going to start a streaming service and keep internet only because I have to have it for work. I think laws need to change so that more than one provider can offer services in an area. I’m stuck with their constant outages because no other provider is allowed to offer services in my area. I hate Suddenlink and can’t wait to move so I don’t ever have to use them again!!

I have never been so disappointed with Suddenlink as I am now. We have been almost a whole 2 MONTHS for every aspect of our installation to he complete. First we had to wait 3 weeks for someone to come out for the initial installation and then they gave old, used boxes. The guy who called to confirm our appointment was VERY RUDE and my husband leave work early to meet him at our home and this dude never showed up. When someone did come they didn't have all the equipment. To this day we still have not received our Tivo boxes. I would never recommend anyone to switch to Suddenlink. The has been a very unprofessional experience!!

Suddenlink could not get my bill right. I got the service for a year with Starz movie channels for free included for the year. When the year was almost over they charged me $5.75 for Starz for the next bill and I called right away to cancel the Starz channels and get a credit for the $5.75 because I did not want to pay extra for Starz. As I did call when the year for free Starz was about ended and the person did do an adjustment and cancelled Starz and credited the $5.75. So my bill changed minus the $5.75 and it changed online as well so I paid the new amount.

Called Suddenlink 11/7/19 about clock not working on set top box. Technician came out to repair above problem and he seemed like he did not know what he was doing so I asked him how long he had been working at his current job and he said 3 months. He told me that the clock had never worked and that "I did not know what I was talking about" his exact words. He was not very professional and was rude and disrespectful. He acted like he tightened cables which he did not since I had already done that at the instructions of rep on phone before he came out. He also went through a lot of my personalized settings and changed them and then told me that there was nothing wrong with my equipment and left.

I have had 3 technicians come out, our own maintenance change out the wiring, and swapped the modem 3 times. My internet has been disconnecting non stop for almost 2 months now. They refuse to do anything other than "send out another technician" who proceeds to restart the modem and then say that's all they can do. Just today it has disconnected 12 times. TWELVE TIMES. I get varying speeds anywhere from 1 mbps to 200 mpbs, ON ETHERNET, but nowhere near the 400 mbps I pay for. I am not a picky person, if I could just get a consistent 200 then fine, I understand that part isn't always Suddenlink's fault, but this constant disconnecting is unacceptable. Lucky for them they have a monopoly on our area or I would have already switched. If you have another option do not spend a dime on your Suddenlink internet.

Was with Suddenlink years ago and only issue I had was they kept raising their rates so switched to Dish. Dish went out every time it rained so after a while I went back to Suddenlink. Had jacklegs come to install lines outside. Found that they put the lines diagonal through a tree in yard. Informed them that every time the wind blew that it would knock service out. So they worked it another way. Been having issues off and on with cable and wifi since. 2 weeks ago it was worse but heard that they were working in the area so I waited to contact them.

Had my service installed on October 10th. The agent told me my bill would generate in November possibly 22. Went online to confirm when my first bill would be due and it showed November 25th. Got a bill on the 7th. of November stating that I was late and that my services would be terminated if $98.00 was not paid immediately. We live on SS and were not expecting a bill until 25th of November.

First, Suddenlink cut my irrigation line when they came to install cable. I finally gave up after they kept telling me the contractor would call me for 6 months. Then they changed to Altice and changed my account number. My bank paid on the old account (at that point, I didn't even have the new account number). Three times waiting for hours on hold the CSR said they transferred the payment from old to new account. Still shows past due amount. Even with confirmation numbers. Service got cut off today. So frustrating that you can't talk to management or write a letter with examples and confirmations, etc. Go with some other service. Suddenlink stinks and they do not care AT ALL about their customers.

Suddenlink has become a disaster. I switched my service over and ended up with my phones being shut off for 2 weeks! 2 weeks without phone service! The internet was complete garbage. It took a month to resolve and then they gave us bills that were far more than the sales person quoted us. Customer service is a mitigated nightmare and you end up on hold for an hour or more. The company that bought Suddenlink has run its services into the ground. My home service has also been riddled with problems from TiVo being block to internet speeds dropping to 20 mg. I am working to replace this terrible terrible company.

First of all, when I have an issue, I can no longer call anyone without being on hold for a minimum of 30 minutes. Billing issues are the worst and once I held for 2 1/2 hours while watching a movie. I had them on my iPad and refused to give up. I really don’t have any complaint with the quality of product they provide. My internet is excellent and our TV service is perfectly fine. My issue is with their billing, which I have found to be the most disreputable mess I have ever dealt with. Anymore the best comparison to calling them is like slamming your hand in a car door and over the last 4 months I have had to endure this at least 2 to 4 times every month.

The connection is intermittent. For what I pay a month you would think that the connection would be more reliable and stable. Unfortunately there are no other options for internet over cable but I am beginning to think that a slower connection that is more stable would be a better choice.

My service was cut off as soon as a service tech was near my home last week. I call for a service call to have it fix. The Rep on the phone schedule me for Sat schedule and on Friday on my way home I get a call from someone in New York stated that the service tech could not reach me and was at my home when they schedule my service for Sat. I never got a service tech on Sat. I was called back today for a service tech to be at my home between 5.00 pm - 8.00 PM. The service tech call me at 2.00 pm and ask if I was home and I reply I was working and would be there before 5.00 PM. The tech reply ok he will see me at 5.00 pm. The tech was a no show. I am done with Suddenlink and has a new provider coming to get my business. This is a unprofessional company to deal with. I am sure more customers will be leaving soon.

Updated on 11/22/2019: If you just go back to my original review this is a follow-up. I haven't calling off stop as it states my first review and the run-around has gotten even worse. Today I contacted the billing department and requested all of my personal information be released to make payment history so forth and so on and original date of charge my credit card and who the sub was who tried to install. The girl refused to give it to me. Should I buy the name Eric. I call back after an hour and a half on the phone with her Just 4 more aggravation.

After 1:30 min on hold for a “20 min estimated hold time” I was told that my service was disconnected without my consent. Of course they can do nothing for me as it is “too late” and I will have to contact sales in the morning. It wasn’t too late when I called FYI. This is a piece of ** company with ** service.

Ordered 1G from them a month ago. Paying for the highest speed they have, yet don’t get but 300-350m. That’s 650-700m slower than what I’m paying for. False advertising! The tech came by and looked into this. He said this is as fast as it will get! Really, they advertise 1G but in reality it’s 300m. Have called, asked for a call back and never heard from them.

I never had to deal with any internet company like Suddenlink before. Longest wait time to actually speak to a rep and transfer to the correct department, and everything about Suddenlink just bad, they don’t even deserve 1 star. I Never get contact when the tech never show up to do installation. I've been trying to cancel my service for 2 weeks and still not able to get the issue resolved. They don’t care about customers. It's a waste of time to deal with Suddenlink.

We signed up for Suddenlink’s $75/month internet service with free installation. We signed up for the promotion online which stated it was ‘for life’. We provided our own modem. Our first month’s bill then came saying we owed $178.94. They had charged us for a Modem and WiFi that they did not provide, and there was an additional $80 fee that they said was a “mis-applied promotion”. We spent hours on hold with customer service and talked to representatives who were completely unhelpful and sometimes straight up lied or made things up. Once we were told - “Just pay the balance and Suddenlink will refund you for their mistake”. Another agent said “Oh you didn’t sign up for the promotion.” Which....we certainly did. We were also repeatedly bumped to the back of the wait time and spent many many hours on hold. We eventually drove 30 mins to the nearest town with a physical Suddenlink store.

Find another internet company. (When it works it pretty good) but they always go down. And their customer service is terrible because they can’t do anything about it. Don’t waste your time and keep looking for another internet company.

Total messed up company! They can't get a new service hook up order correct. On 5th appointment. Will be shocked if they show!!! Never a phone call, never a verification of them coming or not. Just no show! First two no shows were because they typed the wrong address to the installer!! Got that fixed. Next two no shows just show in their system as "voice" cancelation. No explanations. Internal system is messed up and their reps have a hard time even figuring out what the problem is. Would go with someone else if there was an option. Probably the only thing keeping their stock up is they are taking profits in at customer's expense. Can't last forever, as other options in providers come into areas, folks will flee this company. That's when you sell and/or short their stock!

This has to be the WORST cable company of ALL time!! I mean, I thought in my honest opinion, they fail to work with you, they lie about reducing your monthly billing rate and increases your bill at an unfair price and barely want to make payment arrangements just to keep your services on. Plus, I had representatives hang up in my face more than a few times regarding my billing crisis. They just want more money out of you. Plus, the quality of service is lousy. They don't keep their promises to help at all. Even when you downgrade, your bill is still incredibly high. If I could, I would give this company an overall negative 10 points for worst customer and quality service. I recommend to anyone everywhere do NOT go to Suddenlink as my bill is at an all time $500.00 or more. They are completely unreasonable.

I gave it 1 star because I have to. But trust me, Suddenlink doesn't deserve it. I'm signed up for 400 mbps and I'm lucky to get over 20mbps. Most of the time the picture sucks too. Half the time I spend looking at pixels on my tv instead of watching the programs I would love to see. And my bill has gone up $20 per month when I was told it would stay at the price I signed up for. They lie to you and have no problem doing so. Don't waste your money. If Suddenlink is your only choice go for satellite instead.

Used their slow unreliable services at Fort Polk LA. Called and canceled my service when I transferred to Washington. They are now billing me for unused and canceled service and adding $10 late charge per month. I called to confirm the cancellation and after spending much time waiting for supervisor call back was rudely laughed at. Amazing that such a rip off company can stay in business.

VERY frustrating to spend the majority of a day sitting at home waiting. If you can’t cover your schedule, every time, schedule better. One more straw on the cut the cable. I AM REALLY FRUSTRATED WITH THIS COMPANY.

I had my internet disconnected for “nonpayment,” although I had sent Suddenlink payment for $234. I went to Suddenlink and was told they recently merged and my payment was sent to an old account and they would move the payment to my new account. A week later, I received a phone call stating they could not see my payment and that in fact they sent my money back and I still owed $233 and my internet disconnected once again.

A promotional offer ended (we've been customers of Suddenlink for 30 years) and it took me 2.5 total hours on hold to somewhat resolve the issue. First it is ridiculous to assume that anyone would pay $164 p/m for one Tivo, basic cable, and internet. Second, during my conversations I was literally LIED to by the customer reps on various topics and purposely not routed to Retention Services when I specifically asked to be transferred. I politely gave advice (whether she liked it or not) to the final person I spoke with which encouraged her to be looking for another job as a company with such a horrible reputation and beyond poor customer service, will hopefully not last long as technology changes. Horrible, horrible experience.

Outsource equals zero service. Getting hook-up = easy, getting assistance with billing and no internet = nightmare. On phone over one hour. Transferred, disconnected, and still no relief for billing error and no internet. Hoping management listens to those, "this call may be monitored" statements - company needs an "American overhaul".

4 years of the worst service I have ever experienced fed up customer. They will sell you 100mbs internet service but can only deliver peaks of 25mbs to 30mbs. Service is down 30%-40% of the time, they will not prorate charges unless it is down for 24hr, meaning if they can ping your modem for 1second a day you will pay full price to receive half of nothing. You will always wait hours to talk to a service rep. Last week even the automated answering service was down. The services Suddenlink promises and the services they actually deliver are in such stark contrast I don’t understand how it is not considered fraud. If you have other ISP options take them. Don’t be baited with the promise of high speeds that can not be delivered.

service was ok and the cost was $129/month (total) for the 1 gbps advertised service. It dropped out once in a while, but was generally acceptable. However, since August of 2019 the service has been more unreliable and slow. We had a technician come to the house to check the connection and they determined it wasn't the house connection or equipment. It was thought to be an area service issue. As of November, they still haven't solved the problem. The speeds are rarely above 100 mbps and the service drops out multiple times daily.

It's amazing how this company stays in business. With not only providing horrible service but horrible customer service. I have been waiting for 3 hours to get a hold of someone in customer service and still have not been able to. HATE THIS COMPANY!!!

I have been a Sudden Link customer for years, and suddenly my internet doesn't work. It has been over a month, and I have had multiple technician appointments to resolve the issue (the issue is a new cable outside that they must install), and no one shows! When I call I am on hold for eternity. Because I live in a rural area, I am at Sudden Link's mercy, as they are the only internet provider. I have no cell service at my house, so I cannot even text or make phone calls. This has been super overwhelming! Switching cell providers may be my only option, considering Sudden Link has no business manners.

Customer service is absurd. It is unacceptable that I am offered $3 credit after experiencing no service for most of October d/t your technician installing my neighbors internet to my house. Not to mention my internet hasn’t worked properly for all of November thus far after being found. But for as much as I pay I’m only offered a $3 credit! Poor excuse for a company. Most unreliable service. Unacceptable. I have never in my life experienced such poor customer service. You won’t even rectify your company's mistake. Instead you offer $3 credit. That’s insulting. I’m extremely disappointed in my unreliable service and the way my situation has been handled.

I have had internet service with Suddenlink for over 2 years. I add cable services about 45 days ago. On October 25th my services quit working. I called. I was on hold for over 2 hours. I was told there was an outage in the area. On Monday I called back. My services still not working. I was told they discontinued it due to non payment. I was told I owed $424. They told me I hadn’t made a payment in over 90 days. Not true. I had to pay $105.06 to get my account to a $0.00 balance to have cable services add. I was told a supervisor would call me in 24 hours to fix the billing issue. No one has called.

I have had this service for 1 week now and nothing but issues since I got it. I live in Canyon Texas so Suddenlink is just about the only internet provider here. I’ve called multiple times to have someone come out to fix this and the day someone is suppose to be here from 8-11 I call 'cause I’m notified that the tech now won’t be here till 11:15-12:15. So as I sit on the phone for over an hour when it says less than 20 min wait time I’m talking to the rep and ask to speak to a supervisor which she refuses. Then she tells me the tech time updated and now they won’t be here till 12:44-1:44. I’m suppose to be getting the 1 gig internet package and I’m lucky to get 10-20 mps with my internet crashing at least 5-6 times a day. This is the worst service I’ve had in my life and they expect me to pay $130 a month for this garbage.

We were calling in an attempt to cancel our Suddenlink TV and after being on hold for 1 hour and 21 minutes, we were told that only the retention department can handle that and they were closed and to call on a week day between 9 am to 9 pm. He told my wife he would transfer so she could set up an automated call back. When he transferred her, a recording said the department was closed and it hung up on her.

I switched over to Suddenlink at the end of August 2019. I received a written cost per month before taxes of what my bills will be before taxes. The bills that I'm receiving are much more than that, almost double. I've attempted to contact customer service only to be met with hold times of 1.5 hours or more. At this point I just want to cancel my service and move on which is nearly impossible since I cannot get anyone on the phone. Stay away from this company.

I received an email that I owe $285 to your company for an account that I never created. I've never even heard of your company. I called customer service and all the managers were in a meeting and was told the only way to report was on Suddenlink Fraud site which I cannot find. Someone really needs to respond to me.

I had internet service with Suddenlink and they offered me a gift card and a Google Mini if I get their Altice One cable, I was with ATT Uverse and I thought I give them a chance, so I started the service with them about 3 months in. I didn't get any of the promotion items I was promised so I call them but it's an ordeal to get to someone who can give you any information, eventually I got with someone and told me that they couldn't deliver the google mini, because the address was undeliverable, (it's the same address where I'm getting my service by the way).

I had full service with a Suddenlink but to save money I found I could get just internet service for $59.99 plus all the fees per month. I just received my first bill and to my shock, there's a $40.00 dollar charge per month for broadband. If someone can show me where that charge is listed I will stand corrected. I do not consider a 60+ percent increase in my bill to be an incidental fee.

Suddenlink, since becoming Altice, is a horrible company. It is worse than any service based company should be allowed by law. I've had multiple issues with our TiVo boxes and have had multiple technicians try to fix the problem but they never do. When you call Suddenlink, you are placed on eternal hold. When they finally answer, the majority of the time it is someone either in Egypt or the Philippines so, obviously there is a language barrier.

Sold my condo, tried to turn off the internet service. Can't do it online because that would be too easy. Instead spent hour on the phone with useless customer service. One month after turning it off they are still charging my account and then send me a bill for equipment charge of $100, when both router and modem were supplied by me, not them. They are a shady company that try to take advantage of their customers whenever they can. There is no direct line or email, just automated response on the phone. Stay away.

I just need to get a new modem activated but cannot get through to anyone to do it! I've sat on hold forever. I've tried to chat online. You go to the Suddenlink office and the lines are crazy. Suddenlink customer service was poor before, but now with Altice, IT IS AWFUL!!! Someone's obviously just in it for the $$$. I'm shopping around!!

I’ve previously been one to stand up for Suddenlink when everyone else was complaining about their service. We had never really had any issues that weren’t fixed promptly....until now. Something is wrong with our reception. At best it is very pixelated as unwatchable, but usually there is no reception whatsoever. We called a week ago, they were to send someone out to look at it 4 days later. They showed up and said yes, there was a problem (duh) and we would be put on “priority” to have someone come out and check the lines. They were to come some time yesterday (3 days after being placed on priority repair service) between 10:00 am and 8:00 pm.

I have had Cox Internet for 11 years and loved it. I recently moved to Henryetta, Oklahoma and Suddenlink/Altice is the sole internet provider making it impossible to keep Cox. Well, I Purchased internet service in Henryetta, Oklahoma a month ago. I ordered their 400 mpbs service with unlimited data. They instead hooked up a 200 mbps with limited data and began charging me overage fees. Called them immediately when I discovered this which was about 32 hours into the plan and advised them I was supposed to have been given the 400 mbps plan with unlimited data. They then corrected it but charged me an additional $30 to make that change even though it was their mistake.

I've been a customer with them for over 5 years and keep in mind whenever they give you a bundle price it will always be at least $20 more than what they quote but I was paying $177 a month for over a year with them for Cable/Internet/Phone. I had a promotion on there for free Starz for over a year. It dropped off and this so called package deal dropped off although it was actually pretty expensive and was not the price I was quoted. That has always been an issue. After they add fees it's always more.

I have called since July to cancel services. They still have not and it’s November and they are trying to collect near $500 !! I turned off my internet from home at receiver in July and now I am on hold for near an hour trying to fix but not picked up yet!!!! They are sending no bills but sent my son an email for payment!!!!

So, I went into the local store to find out why my bill increased without me requesting a change in my service. After waiting nearly 1 1/2 hours, I was told they can’t handle that type of problem and that I would have to call the customer service line. I went home and called the customer service line and had to wait 2 hours after putting myself in queue to have the next available agent return my call. When he called, it sounded like he was sitting in a Restaurant or bar, the background voices were very loud, laughing, etc. The agent told me he could resolve my issue and that my account would reflect the previous amount within 48 hours. It never happened.

I have been trying to help my boyfriend get his online account set up as well as services in Midland, Texas. He works in the oil field and is not home during the day. It took us a month to get someone to finally install services properly after 3 different appointments. One of the boxes is still not working. He received a bill and his account is considered late. There was also no access code on his bill to set up the online account. I have called customer service many times. It is supposed to be 24/7 but it will close at 8:00 pm central time. This is beyond frustrating.

TL;DR - Spent 4 days, 9 hours on the phone and spoke to 10 different service representatives to have my internet turned back on because Suddenlink pushed the wrong button. Let me start with my modem is in a condo and the association pays the bulk charge. Therefore, I don't receive a bill, nor did I know my account number and I don't have a pin. If you're a "bulk" customer, prepare for frustration. I can't use the online system (once I figured out my individual account number which is 13 digits - not 16 like private customers and there is no pin) so I'm forced to speak to a representative.

Suddenlink has never, in the last 5 years I have been a customer, been a good company...but good lord, who knew that Altice could literally make them the worst customer service related company ever (in my opinion)! The Suddenlink online account worked fine, Altice took over and now the online and app are total junk! I can never, and I mean NEVER get in to my account to check it or pay my bill. I paid my bill in full yesterday, and today I get a text telling me my bill is past due! NO, NO IT ISN'T!!!!! How much worse can this company get?

I signed up for Suddenlink internet in July. They wanted to see me on a higher speed but I chose the lower speed. I work from home taking calls for Conduent. I pay the first month. It's in the $70s. I pay the next month. It's again in the $70s. I go check my balance over the weekend & my bill is $495. I call & they tell me I have data overage fees. I was not told there was a cap on the amount of data that I use. I need it for work. So I ask how much for unlimited data. They tell me $20 more. I say sign me up. They can't sign me up because I have a past due balance. So I'm still going to get overage fees until they cut it off. I called 5 days ago & asked to speak to a supervisor. I was told the supervisor was busy I would get a callback. That was 5 days ago. Today I get a supervisor when I call back. Her name was Patrice. I'd # UGH. She tells me the same thing. I cannot go to the unlimited until I pay the balance off. I have filed a complaint with the FCC.

My cable wad working at 7:15 a. m. All of sudden it went out. Called Suddenlink and got a computer. It restarted the cable box 2 times, nothing happened. Couldn't get the recording to pass me to a human representative. Found another phone number to call. Again talking to a computer. It kept trying to put me on a call back list. Finally talk to a human. I gave him the original error number. Tried to restart box again. Nothing. Said there's a problem with the cable box. They can't send anyone out till November 4th. Four days from now. That's totally unacceptable. Asked to speak to his manager. I was told they were busy and could not take my call. Then he said he could put me on a call back list and it could take up to 24 hours to get a call back. I have been a customer of this company for YEARS! Not anymore. I am looking for a new company. They give new customers all kinds of discounts but nothing to long time customers.

I have been without Internet service since October 11th. To make matters worse my account was somehow set up on EZ link service which automatically charged my account twice in the month of October. I requested a refund of the overcharged amount and they tell me it will be refunded but I still haven’t received it back in my checking account. Each time I call customer service I have waited on hold for over one hour before reaching a customer service agent. The final straw was setting up an appointment to have a technician come out to troubleshoot the internet problem. I waited at home from 2-5pm as was the stated time frame and no one showed up. I called Suddenlink again to find out the status of the technician.

I been experiencing slower internet (for months) until October 7 when both TV and Internet went out. Multiple calls of 90+ minutes each, repeated trouble-shooting resulted in nothing. No service call was set up until Oct. 28. The tech who came out said my cable had been disconnected at the "box". If it had been disconnected it would not have worked at all. Second service tech (2 days later) said the fiber-optic splice at the box was bad. He replaced it. He agreed the first tech had ignored the problem and made up an excuse. He assured me everything was fixed. 2 hours later, the internet was out again.

Called several times. Still not fixed. The impact tech that Suddenlink hire not doing the job neither Suddenlink. Hope they feel proud to see this comments. Suddenlink chief hope you do something. Not just getting the check????

Suddenlink has gotten greedy just in time for the holidays. I have been charged for months for showtime that I never requested. When my cable box was not working they turned around and charged me $60 for a tech to come fix their equipment that I already pay for on a monthly basis. The first rep that I spoke to promised it was being removed and then failed to leave a note in the notes on my account so the $60 is still not taken off. They also did a recent update and with this update they didnt return my call for a week in regards to my account number not being found online or by phone in order to make my monthly payment in turn making my payment late and charging me a $10 late fee. Come to find out it was their fault my account number was not found because when I moved from one house to another transferring my services they never issued me a new account #.

I recently switched to Suddenlink to gain greater bandwidth. They had a internet/telephone package. Internet has worked OK. Phone service is very poor. During the six weeks with Suddenlink we have been without a phone for three weeks so far. Tech support to solve this problem has been very disappointing, to say the least.

Horrible customer service/tech. Started when I had to chose them due to apt complex. Went into store to set up connection. Had to pay upfront 177.00 to cover first month plus 50 service install. Mind you, they do not allow you to plug in their equipment. They hire someone to come out and do that. Even though I travel the country and do it all the time. First tech was awful. Gave us TIVO boxes. Which was not ordered. Only brought one (have 2 tv's). Tech said only one was on ticket. Boxes were not set up correctly. Left before getting second box to work. Said we had to call. Paid for 400mb Internet and was getting Kb's. He came back out same day. Still second box not working. Even though customer service said give it 15 minutes then it should work. Find out totally wrong boxes. Customer service never attempted to get 2nd box to work. Probably because it was wrong. Went to store and complained.

I am a person who is eager to pay my bills on time. However I refuse to pay a Suddenlink bill of $350.00 when I only have WiFi at a rate of $60 a month. I was charged for equipment that I do not have in my possession. I went to the Suddenlink store for the past 3 months (8+ times) trying to get my bill situated and they said that they would give me a call once corporate emailed them back. I have been without WiFi for a little over a month. This is how I make my income. Very disappointed and I wish they had more cable companies in the area. DO NOT CHOOSE SUDDENLINK.

We constantly dealt with poor service and poor customer service. On hold for long periods of time. So we decided to cancel service. We canceled our service effective same day on July 10th. We paid full amount of July for services we didn't use. Then I paid the cancel fee of part of August. Now we are receiving collection calls saying service has been suspended for non payment. They are basically blackmailing more money out of us. When you call to resolve this all you do is get the run around. I am sick and tired of dealing with these issues. Now they tell me my account was never canceled and is in charge off.

We recently decided to switch our business phone lines and internet over to Suddenlink. So far, our experience has not been great. Customer Service is HORRIBLE. It is nearly impossible to get a hold of them, I'm on hold for hours any time I call and their customer service reps are very unprofessional. It also took them 3 trips to get our phone lines running properly. The only plus side is that our internet is running a lot faster than it was with AT&T. Other than that, I am not impressed.

On 08-31-2019 a tech from Sudenlink came to my home and hookup my internet and cable. I gave the tech a moneyorder with Sudenlink's name on it for 200.00 dollars. This amount was what I was told I'd have to pay. I said ok so I paid the tech. I month later I get a bill from Suddenlink for 324.00 dollars. I called to see why it was so high. They told me I did not pay the tech 200.00 dollars which I did. They refuse to look into the matter. I've talked two 6 different people at suddenlink and all of them said there is no record of me paying the 200.00 dollars. I say B.S.

Suddenlink is a rip off. I got quoted differently prices more than once. I'm stuck with it due to my apartment regulations. The programming is weak and the service is interrupted constantly. Poor, poor.

I do not know why Suddenlink has changed in the last few months unless, it is the Altice issue. This issue starts with the purchase (I purchased a cable modem from them) in December of 2018. This summer, the modem quit working. I called and was promptly told, the modem would be replaced free of charge. Cedric (one of the techs for them) came out and took my modem out (non-wifi) and replaced it with the modem/wifi router. I agree that is a nice device but, I did not authorize a charge difference. Now, my modem is who knows where and they want to charge me 10 bucks a month for a "Rental". Again, none of this was disclosed until now that the "No charge" replacement would end up costing me $10 more per month on an already over priced service.

I recently moved to Liberty Hill, TX. I order internet services online from SuddenLink. I set up an appointment, the installer shows up and says, "oh they forgot to activate your service, you need to call them and reschedule the appointment." Why the technician cannot just call and get it activated. Why the technician cannot just connect the wires then they can activate it. I called back to complain what is this and they said the technician was mistaken. The service is active and they will send him back same day. No technician came that day. I scheduled another appointment. It was between 2 pm and 5 pm. The technician called me at 7:30 pm saying he is on his way. He will be there in 20 minutes. When you call customer service the wait is in hours to speak with somebody. I am hoping there is another option for Internet service in the area.

No customer service here!! After a lightning strike took 15 days to get a tech. Since lost several channels, temp. cable laying on top of ground now for 2 wks. Internet just comes and goes, they gave us credit for $40 for 1/2 month with no service at all then a temp patch job with less channels. They have only cable service in town. So we are looking for other sources of service. By the way when you call, be prepared for at least 3 hours to get to talk to a live body!!!!

Bill went up. Called billing department. Lady says reason for it was because they double billed us for internet service. Told me to pay x amount so I did. Then next month now I owed the difference between x amount and bill from previous month along with late fee. I explained to Suddenlink wasnt my fault that they didnt know what they were doing and they should eat the cost since it was their screw up. They told me No. So I wouldnt recommend Suddenlink. After you are a customer they treat you like another number instead of making it right.

The city of Rocky Mount cut the cable while repairing a leaking gas line. I immediately informed city worker when it happened. City worker left exposed cut line above ground to facilitate a quick splice repair for SuddenLink. I called SuddenLink and informed them of the issue. It took them over a week to perform a temporary repair. Repair tech stated it was only temporary and he would schedule construction crew to come bury new cable. Temporary repair gave me spotty tv service and zero data / internet service. SuddenLink continued to charge me full price with zero service.

I have had Suddenlink for two years now. They have consistently delivered the worst service I have ever experienced. I work from home and rely on a stable internet connection. Suddenlink service goes down daily and the TV/Cable service pixelates horribly daily. When you call in for service, their reps are rude and they only care about receiving your money.

Suddenlink split out my bundled package I have had for years, including unlimited internet, now charging a separate fee for unlimited. And no notice they were doing this. Several months ago they also added a network enhancement fee, with no notice and no description of what is. I believe both actions are a violation of FCC, violation of truth in advertising, and breach of contract for splitting out a separate fee for the "package" I have had for years.

Customer Service with SuddenLink has deteriorated significantly. I used to be put on a brief hold and then was able to speak with a representative who was able to quickly understand and resolve the issue. Now, getting a customer service representative (CSA) to answer in less than an hour is next to impossible. I most recently called SuddenLink 3 days ago and at that time (because of the long wait) I scheduled a call-back for the following day. On the following day, when the time for my call-back arrived I received an automated call from SuddenLink informing me that there was still no representative available to speak with me and that I would need to reschedule a call-back for the following day. Instead, I called SuddenLink directly again and after being placed on hold for an hour and a half, I was finally able to speak with a CSA to place a seasonal hold.

Added tv service to our internet and television which we have had for a few years with no problems. Tv service signed up for 4 TV's. Installed on date promised. Only problem only 1 works. Have spent over 8 hours on phone with being told it's being taken care of. Well no call back and around 3 weeks later still only 1 tv working. Between being lied to and many hours on on phone about ready to cancel tv service.

I'm paying for extended cable service but am suddenly receiving basic cable. I called at around 8:00 am this morning and was told there was an "outage in the area"; it's now 11 hours and 20 minutes later and still no resolution. I've called back this evening and have been on hold waiting to speak to a representative for 50 minutes with a message that tells me to expect "longer than average wait times". Based upon feedback from other reviewers what I'm experiencing are typical wait times. Based upon what I'm experiencing, and what I've read from other reviewers, I'm going to write my Congressman Van Taylor along with the Federal Communications Commission to report Suddenlink. You should do the same if you're receiving the run around from Suddenlink.

I have been with Suddenlink over 15 years, and they use to have good customer service. Now it is non existent. I called multiple times to resolve a billing dispute. I was put on call back, was only able to talk to a person once who claimed to have no authority to help. I was told a supervisor would call within 24 hours and he did not. The call back I got was a machine who scheduled a call a week out. I went by the local offices and they also have no authority to review a bad charge and make an adjustment. I will be canceling and moving to a different provider. So disappointed in changes to the company since Altice bought them out.

I have an issue that needs to be resolved by a human. As I write this I am still on hold after being told a 20 minute wait. I tried using their “call back” service yesterday and never received one. This is totally unacceptable! We pay far too much to be treated so cavalierly.

Suddenlink has no showed for installation of TV, Internet and Phone on three occasions. I have spent over 10 hours on hold because the only number you can call is the customer service line. I have yet another install scheduled and I truly doubt they will show. Each install appt has a three hour window, so I have to sit around and wait for no one to show up. Local Suddenlink office is of no help. I signed up for Suddenlink over a month ago. Do they not want new customers???? This is the worst experience I have ever had with customer service. So very frustrated.

I've been with Suddenlink phone/internet for 10 yrs. I recently signed up for TV service; since then their billing scheme has been nothing short of fraudulent. In the past FIVE weeks I have been charged (not just billed) almost $988 for what should be a $265/month service! Their billing continually says I am past due on charges I have paid on-line, and when I switched to their auto-pay feature, they charged my credit card for a payment I paid a full 2 weeks earlier. Their customer service line has kept me on hold for 1 1/2 hours without response, and wait time at the local office is generally 45 minutes to an hour. I am not only dropping the service but considering a lawsuit.

I have had Suddenlink since July 2018. The service goes down every.single.day.... Sometimes twice a day. They have scheduled technicians to come out 30 or more times. Everything in and outside the house has been replaced. Sometimes the technician comes and they have no idea what the problem is or what someone else has done. It is NEVER a Suddenlink employee, always a contracted service. When the internet works, it is great. When the phone goes out, it is a problem, as it is my 94 year old mothers only phone service tied to her med alert. Horrible. It motivates me to move to an area where I can get decent internet and phone service.

After a year I noticed a spike in my bill. I notice I cannot login and view when my statements or anything since I moved location. I been charge 72.80 after 14 month out of year. I wanted to cancel my service today but the last 3 dates are different. Unpredictable. So I got charged and told them I am out of work and want to cancel service. They keep trying to upsales you. That's all they care about. I wanted a refund because I just got charge on day I wanted to cancel. They won't do it. But spit deals at me. I will never use their service unless I can see a refund. I am giving money away to a million dollar company for nothing being disconnected. I am so worried I had to get a new debt card. I was so fearful they keep trying take little money I have since I been in school. I never pay a cable company on debt. You have no control over it.

I have been a Suddenlink customer for over 20 years. I called twice to lower my data plan for my internet service. I was on the phone both times for almost an hour speaking to an Asian, to which I barely understood. Both stalled & tried to get me to keep my current plan. Now Suddenly will not return my call and said it would be at least a week before a representative could call. This is a scam!

For the last three weeks I have tried numerous times to call Suddenlink. Every time it takes hours to get a callback. They finally called and sent a tech out to check my internet and said it was my router that needed replaced since I was having such slow speeds (150mbps). I went and bought a 1G $170 modem and didn’t get any better speed. Called to complain and they said it was an issue on their end and were sending another tech out because my speed was still the same. He checked everything and still said my modem wasn’t fast enough. Called to get an answer why they didn’t fix the issue and were put on hold for 1 1/2 hours again. Finally called back and when I asked for a supervisor I was told they would have to call me back. I have now been waiting for 2 hours and still no callback. They used to be so good with customer service. What changed???

Suddenlink is the only internet provider in my area... and they are well aware of this fact. They use their monopoly to indiscriminately raise rates. My rate has more than doubled since I began using their service, and has most recently gone up twice in two months.

I found out today that the entire time I've been paying for high speed, I ONLY GOT IT FOR TWO MONTHS!!!! Called, hold time greater then 30 min, took longer, drove to store just to be told I had to call!!! Aagghhh. I have a husband 3 kids 3 dogs a house, bills, A LIFE!!!! I trusted y'all to provide me the service that I purchased!

Run, don't walk from this company. My best one word summary: crooked. They run the bill up on you for no reason. They especially lie when trying to get you to sign up. They changed internet speeds on me from what I was told I would get. This is the worst managed company I've ever been associated with. We are forced to use them because of a monopoly. Their techs are essentially worthless as well.

Unable to speak to anyone in reference to a new service that was ordered. When tech came out he claimed he could not install. He was the most unconcerned tech I have ever met. Said he was rescheduling, checked to verify reschedule, it wasn’t found. Finally got a rep to answer claimed they rescheduled. Went to office to check reschedule, it wasn’t found. I just want a REFUND at this point and cannot get anyone to even do that. Please don’t get caught up with this company.

We have had Suddenlink for six years. Being snowbirds we have had the service, both cable and Internet for six months and then we have had it on seasonal hold for six months. On 1 October 2019 I called to have both cable and the Internet taken off of seasonal hold. Cable has worked just fine, but the Internet has been a complete disaster. Something major has happened in the administration of the company. They have been unable to reconnect our Internet so their fix has been to have a technician come to our house to check things out from that side. The technicians have checked all connections and have replaced the modem. The problem is that the technicians are no longer able to directly communicate with the people that are activating the signal. The technicians have to submit a ticket I presume by email to have the Internet signal established, they have no way of knowing if this is ever done.

Suddenlink is the only cable service in my area. Even if you go with satellite for TV you still have to use them for internet. Expect slow internet and a diminishing cable choices with an ever increasing bill. If you ever have an issue you will "experience longer than normal wait times". I am not sure what normal is but I have routinely waited for over 30 minutes to speak with someone. Then they transfer you to another department for another 30 minute wait time. You used to be able to go into the store to resolve issues but recently they say you have to call Customer Service. The hold message will tell you to go to the website to Chat with a rep with no waiting. That's not true. Wait up to 20 minutes for a Chat representative and hope the system doesn't crash and force you to start all over.

I have been calling Suddenlink since Oct 5, 2019. I have been on hold for 3+ hours everyday. So, on Nov 7, 2019 after 2 hours I finally spoke w/ a young lady & she said, the systems were down. She would have someone call me after 5. Well it's sad to say, today is Nov 24, 2019 still no call. So, I decided to call them about my issues.

Warning!!! This company is scam, do not buy any service from Suddenlink. I closed my account with them after 6 months. They sent me the bill. I called them to see why they told me, "You didn't pay your payment." I have my receipt, and after sent to them they removed and after 2 months again I got the bill. I called. The customer service is horrible. Very rude and they told me, "You didn't pay." Again I show the paper. They told me, "No. You have to pay or you can go to the branch." They don't have any branch close to my house. 40 miles again I drove to this dishonest company. They told me, "No. You don't need to pay. You already pay" and again is show up in my account. They want to play with customer and tomorrow I'm going to the court.

Reduced service from TV, Phone, internet, to just internet. At first they could not tell me what the new prices was going to be. When I received the first new bill it was significantly higher than my normal bill. As other have experienced it takes hours to get through. When I finally did I was told an amount of around $74 so that's what I paid. Now two months later I am being charged a few dollars higher that what I paid for all three services for just internet service. I have spent over 4 hours either on hold or trying to talk to customer service. The last time a supervisor was supposed to call me back.... still waiting a week later. As others have stated if you have another option I strongly recommend changing.

I acquired service in July, having never ran cable to my house before. Everything from the main line to my computer is BRAND NEW. I even purchased an aftermarket Modem/Router that was handpicked by a tech on one of the many visits. It is now mid-October and I've had to have a tech come out to "fix" instability and signal loss EVERY SINGLE WEEK. In the instances of full-signal loss and inability to connect I'm forced to sit on hold for hours at a time just to be disconnected before reaching a customer service representative. I've attempted Call-back via their system when a representative is available and have yet to see anything out of that. It's been 1 week since the last attempt. To get in touch with any form of customer service I have to drive into to town and use free wifi to get in touch with a tech via online chat as I don't have cell service where I live.

Our internet connection has been going down everyday for the last 3 wks. A tech came out and said he fixed it. He lied. It still goes down everyday. I have called into Suddenlink and was advised that I’d get a call in 20 minutes. That was an hour ago.

Update on 10/15/2019: Got an email back from D** and this issue was not resolved. He said: "Hello Madison, Thank you so much for reaching out to me and granting me the opportunity of assisting you! I am showing the account is active, thank you so much for your patience as we installed the services for you! Please let me know if you continue to have any issues, I am happy to help! -D** I don’t have service and never have since installation. I’m aware that my account shows “active” but it’s not. It’s not working.

I spent over 3 hours on hold to be told that I needed to go in person to the local Suddenlink Store (which closed 20 minutes prior to me ending the conversation) as they have switched billing companies (I'm guessing a lower bidder as no one speaks English as a first language--completely unintelligible at times) and could not import my auto pay correctly or even type my address/city/state correctly when importing it into the system. They also did not import the correct bundle package and hit me with a past due charge--which was on their system. It's funny how they didn't outsource the sales department completely and they could speak English clearly. I would not recommend this company or product and avoid at all costs.

Today Friday, 10/11/19 - The service I needed from Suddenlink required me to speak to an agent I could not process on line. The recording said the wait was over 20 minutes. Finally after one hour and 19 minutes on hold... a live person. Then they put me on hold again. When you leave a your number to have someone call you back, the recording told me that the next available agent is Monday 10/14/19 at 5pm Central time. People do not have time to be on hold and just awaiting. WHAT KIND OF CUSTOMER SERVICE is this! Terrible service! Maybe we need to chargeback our time. Total time on the phone was 1 hours 30 minutes.

I work from home so internet is a must. Since there is no other viable choice for internet and TV, I am stuck with Suddenlink. I have called 4 different times today and each time the hold is over 30 mins. I tried their chat now option and it crashed. I called because I got an email that I owed $20. I ordered 1 movie and they charged 3 different times. However when I called their system advised me that my service has been disconnected and I owe $38.79. I'm watching TV and using their internet service to write this so clearly it hasn't been disconnected. But of course no one can answer the phone so I can speak to someone. Their agents are under trained and they are constantly under staffed. They are the worst!!! I am over Suddenlink.

If there is another cable or internet provider in your area besides Suddenlink, choose them. Suddenlink was bought out by Altice, and since then has declined in customer service, billing, contact, and product (I had problems with my cable TV about every other month). The last time, the technician said I needed a new cable box, which he got and installed. Checked all 3 TVs then left. All worked for about a month, then my 2 non-Tivo TVs suddenly went out.

I’ve been on hold for over an hour this morning reference asking them about installing a new tv connection in my house. No response. I sent an email via BrandReviewa@alticeusa.com and it was returned as undeliverable. I can’t understand their unwillingness to make more money off me.

At the present moment I am paying for internet service from the Greenville North Carolina since 22 September 2019. I called SuddenLink Cable customer service at least 10 times with no response from the Greenville North Carolina office and been put on hold for more than 20 minutes or more every time. I can be contacted at: ** to follow up on this matter.