Suddenlink Reviews

Signed up on Jan 6 2020 with the lifetime 54.99 but we added an upgraded internet for $30. Which was fine we paid $94.99 that night thinking that is what our bill was going to be. Well a week later we got a bill for $32 more. Okay not that big of a deal. Then we started having issues. Our bill came due and we paid it on time and in full. But still they cut off our service we were confused because we paid $170 a week earlier. I called tech support as anyone would to find out to talk to someone I had to pay my bill of $170 and a reconnect fee. I was in shock but I did it so that I could figure out what was going on. This was last week. The tech saw where I paid my bill in full twice. And forwarded the issue to billing so that I can have a refund. Well that was a week ago and still no refund which made us behind on another bill Which has a huge late fee.

This company only exists because it has a monopoly in my area. They have crept my bill up to nearly $100 for a 100mb connection, internet only service. I called them yesterday about this and managed to get my bill lowered by $10 a month. I come home today and am unable to connect to the internet, the day after I called them about the ridiculous amount of money they are charging me. I called their technical support line and was connected to an Indian woman named 'Becky'. They outsource their customer service calls. 'Becky' put me on hold after about a minute and then hung up on me without calling me back.

I signed up for the "best" internet deal two weeks ago. $39.99, 300Mbs. Yesterday a flyer arrives in the mail advertising internet for $19.99. I call to get the better "best" deal. This deal is only 100Mbs. Not a problem, this will work fine for me. Twenty minutes of turning down more "best" deal offers and I am transferred to the department that will help me change my service. First response is the representative is not aware of this flyer. So we go to the website on the flyer and click on the 100Mbs option. And the slowest download speed on the next page is 300Mbs.

Been a customer of Suddenlink for 15 yrs but I pay twice as much as most the customers in my area. Funny part is they don't care I do. In fact I could quit them and they wouldn't care. Horrible service.

I’ve got charged a $222 by Suddenlink on top of my regular bill. I called 5 different times to suddenlink and spoke to different representatives. They all told me that “it’s a system error and it will be credited”. Every time I called them, I spent close to an hour with each customer service rep and they told me I will get the refund back and my account will reflect the credit within 24 hours. This issue has been on going over a month and never refunded yet. It's unfortunate that the company don’t want to resolve this problem. I’m planning to handle this issue legally. This is just ridiculous to see this big company intentional let its customers go through such a horrible experience.

All I wanted to do was decrease the cost of my service by decreasing the number of channels accessed. Simple? Should have been, but no. I left my number in the phone queue for a call back. Got my call and talked to "Kevin". Was that even his real name? I explained what I was trying to do. He said he would put me back to basic service and it would take $12 off my bill. Put me on hold for 7 minutes. So $12, that's it? With my Internet and Phone service the bill was still be over $240.00? So I asked for the individual cost of the TV levels I currently had. He couldn't tell me because he didn't have individual prices of my "bundle." I wanted answers to my pricing questions, this would determine whether and what I would cancel.

I have been trying to get a refund from this company since January and it is almost March!!! I keep having to explain my situation with no results. I would not recommend any company with poor customer service, as this can be the most frustrating part of it all! They are quick to charge fees and difficult to refund. I would stay away and go with their competition instead!

We upgraded from 400 mbps of internet to 1 gig a month ago. Since then our internet speed has been even worse. I have had 3 service technicians and 3 maintenance technicians come out and the problem still isn't solved. I also recently learned that I was charged for 2 of the technicians who didn't solve the problem. I have called back the customer service call center in Saudi Arabia 3 times to get those credited back and still haven't gotten a response.

I have been a upstanding customer for over 13 years! Since August 2019 & Altice taking over the company, nothing but problems! I have have had over 9 techs to my home just to hand my son equipment and leave. Even had one come to home to install phone which I never ordered, he went out to his van, sat there for 20 minutes and drove alway. All they have is sub/contractors doing work that they are not trained to do. They are on their second sub/contractors company now. They watch a 2 minute video, then are sent out to do work ordered which they have no knowledge of! I have driven to store 4 times now to get equipment that would work, but none of the equipment was in their system to be used.

My issues with Suddenlink have been ongoing as most customers of theirs have been as well. I have been improperly billed and told that an account review was going to happen for my wrongful charge complaint with no response from 2019. The company and its representatives state that each call is recorded and that accounts are notated by their staff, however, with my ongoing, and unattended to problem, I have to explain again each call to a company representative that has no direction or authority to do anything. Suddenlink has a policy to deflate upset customers by not making a supervisor available to speak to, but the representative will assure you that a supervisor will contact you within 24 hours.

I started service with Suddenlink about 8 months ago and have had nothing but issues. We are paying for the 400mbps unlimited plan, and our internet works only partially throughout the night. After countless complaints, a tech comes out. He says our modem was only for 200mbps, and replaced it. That did nothing. After speaking with Suddenlink about how I've been paying for services I'm not receiving, I'm told they'll credit my account. I was grateful and relieved until... Nothing happens. I contact them again and they said they have no record of this, or of the tech replacing my modem, and STILL have not resolved the issue. But I have to continue paying for awful service? I have screenshots and call records of our interactions and am going to report them. HORRIBLE COMPANY, BEWARE.

Suddenlink was terrible before they were purchased by Altice. They're now worse. I feel like I'm receiving a poor product, false incentives, inflated rates, poor speeds and incompetent customer service. I'm days away from leaving once I have a bit more confidence in my cellular home-router. Here's what my experience has been.

Since Suddenlink has been bought out, they continue to increase rates. This is the second rate increase in a year, and it shows no signs of stopping. When I call to decrease to a lower package plan, they claim that I'm on the lowest tier, and I know that's not true. Unbelievable. I've been with them for over 10 years, but I've finally had enough.

I have been a long time customer and had very few issues until Altice came along. With the few times I have had to call customer service for my own account, customer service is noticeably changed. I removed TV from my service and returned my 3 Tivo boxes to them using the FedEx label I printed through the Suddenlink return site. It has been received and signed for by them for over 30 days and I am still being charged an equipment fee for this equipment. "Not to worry" is what I am told. "As soon as they receive the equipment, it will be taken off my bill". It was received over 30 days ago!

I have had a different bill each month for 5 months. Made an agreement on February 5th for $80.13 per month. Received my next bill and it was $140.76!! I have had an intermittent internet trouble for well over 2 years with no resolution. They use most foreign call centers. Their automated customer service number is very difficult and sometimes impossible to reach an agent and when you do they can be in Egypt or other foreign country. They have a virtual monopoly on very high speed internet in our area or I would have left them a long time ago. My internet sometimes goes out five or six times per day. It also slows down considerably on heavy traffic days like weekends or holidays.

Suddenlink seriously needs to be taken care of properly. We started off at $70. Went up to $79, $85, $94, now $105 my neighbor pays $148 for the exact same service. They take advantage of this small town due to only 1 competitor. Why should the price vary? It should all be the same if you have the same service/speed. It cuts out quite often having to always reset the box. I have paid $30 extra for 3 months when their name was NPG cable and the bills still came out the same, it should have shown a credit yet they refused to give it. They are crooks and as far as I'm concerned they discriminate beings that you can have the same package yet they choose whether or not you pay more or less.

When the appointment was rescheduled, the tech was able to quickly and efficiently fix the issue. The inability to contact a real person in market is still concerning. Scheduling is not easy; miss our local office.

If you have another option, go with it! The internet service itself seems a bit expensive but is otherwise pretty reliable and good. However, as soon as you get one issue, you will spend months with their awful customer service team without getting anything accomplished. I've spent over 6 phone calls and 6 hours on the phone with Suddenlink representatives over the past month trying to resolve a billing issue and each time, they are unable to resolve it. They then inform me a manager will be giving me a call back within 24 hours yet I never receive a callback. So I have called each consecutive week with still nobody who is able to solve the problem.

Customers beware!!! Do not use this company, Ever!! As you'll see,1 star reviews are the norm for them. We'd give them a big fat 0 but that option is not available. This is the worst company that my husband and I have ever dealt with in our lives. They have overcharged us for months and we have spoken with at least 8 people in the company, including 2 supervisors to get things resolved. I've had to wait on hold for over an hour on several of those calls to talk with a customer service representative.

After 11 months, SuddenLink just hiked my monthly bill for "basic" cable, internet, and phone to $175/month. When we finally got a customer service rep who could speak understandable English, we were told that we're already receiving a substantial discount because the "regular rate" for these services would be over $330/month. Seriously?!? For basic home internet, cable, and phone?!?! Needless to say, we're looking at alternate providers...

I don't know where to start, because the whole experience with installation guys was like a bad scripted comedy. First when they came in to upgrade my cable box and internet, they had no idea how many boxes do they need to install even though we requested service for 3 tv's way ahead of time. When they finally figured out that we need a 3 tv boxes they started to do installation. But that what I was thinking. They finished with the setup in the living room, and I was thinking they went upstairs to do the same with the other tv's. Boy how were we wrong. They just left. I am not kidding, just left, without doing setup on other two tvs without making sure everything works, without even saying goodbye.

One star is far too generous. They were unable to install any services after 5 appointments (5 no calls, no shows), 3 months and hours on the phone. They charged me anyway for services I never received and then they refused to refund my money (insisted they did and my credit card must be the problem). Customer service is clueless and each time you call they tell you a different excuse. Going into the office is no better and managers never call back as promised and everyone at this company seems incapable of doing their job.

I just received my monthly statement where the rate has gone up over 20%. Last month, they provided customers with a "new" February 2020 Pricing and Packages insert. I called their customer service because I am on the Internet 30 plan but they are charging me for the Internet 50. The rate increase is $15/month which is a $180 increase for the year. The service representative must have thought I was a gullible chump.

First, I have to give the customer service people credit for keeping a positive attitude. How they do it, I have no clue. In the summertime especially our internet goes out at about 1:00 for a few minutes. No one seems to be able to fix this. Their cost is far too much, and the worst part of it is that there is no other cable company we can try. We are in the midst of an old forest with very tall trees, so DirectTV and/or Dish is not possible. As far as AT&T goes, they have too much trouble in our area, so that is not a possibility. We have been customers for 10 years and the prices just keep going up. We cut the cable TV off and have been streaming but the internet is still over $100 a month. The cable companies as a whole gig us like frogs. And I am so sick of it. Unfortunately, Suddenlink is no better. And then add "fees" and "taxes" and the whole picture is worse.

Issue #1: Utility installed incorrectly. Was not grounded to the house. When a power line fell on their service line it sent a huge surge through the Suddenlink line into our house. A small fire started and thankfully snuffed out inside our media cabinet. Approximately $1000 in damages. While Suddenlink reinstalled the utility correctly, they have yet to pay for damages. This occurred November 2017. Each time I call I am told that I will hear from them within 72 hours. This continues to go on.

Updated on 02/12/2020: Well, this is a continuation of a complaint about service from Suddenlink Communications. I changed over my internet and house phone to them from Frontier on the 22nd of January. That's how long I've been without my house phone! There were a lot of phone calls between me and Frontier and me and Suddenlink about Frontier porting over my phone number to suddenlink. Finally, that got done after way too much time.

Suddenlink raised my rates on 2/1/20 by over 17%. They are the only game in Georgetown Texas so they operate with impunity. Can't even deliver the speeds they charge for and now I pay $83+ for about 100mbps. I filed a complaint at Fcc.com and I suggest everyone does the same.

I just move to Montgomery Tx from Oklahoma. Decide to get Suddenlink. Worst decision ever. Been a customer for 2 months and had 5 service techs out to fix the same problem and it can not be fixed. One tech showed up. Looked like he has slept in his truck. Starting talking about his long night. I spoke to customer service 2 times trying to get a credit on my account for my trouble and was told I would not get a credit until my issue was fixed.. But no one can fix it. I'M DONE. Satellite (DirecTV) here I come!!! I suggest you not to purchase suddenlink ever!!

They get zero stars. Prices raised without explanation or notification. Equipment fails easily and often; repair guys do not show up, do not call. Slower speeds, unreliable service. Unprofessional customer service will lie to get off of the phone, because they do not understand not speak English well, or to appear to be doing something for you. We no longer receive statements, and are verified Not paperless. Bill has increased $40/mo without us knowing for three months. I just pay what we're supposed to for the last 6mo, which apparently has been the wrong amount, but we have no clue why die to no statements. After 2 hours of transferring, holds, sales attempts for other services, (!) Customer service said we would be credited the difference and any fees removed since we didn't receive statements. No credits were issued.

We went on a seasonal plan with Suddenlink to construct our new home back in May 2019. We finished our home in October and called suddenlink to go back to our original plan which was unlimited. In November they misapplied our payment to my in-laws and got that resolved. Come December we add cable services and requested two boxes for our home and the work order only had one box. We get our January bill and come to find out they charged for a data overage of $240 for October. I called them to dispute it as we requested to go back on our unlimited plan back in October. The representative was not helpful and I requested to speak to a supervisor and was informed one would call us within 24 hours and behold no call back.

I had an acquaintance use my SS# to get their cable. They did not pay bill of return equipment. I had no idea until notified by credit bureau last August (approx). I made many calls, wrote letters and contacted person responsible. After many weeks it was taken out of collections. Today (2/5/2020) to my surprise I was once again contacted by collections. I tried over 15 times to call Suddenlink but they have an automated system that did not recognize me and did not give an option of talking to a person.

My wife contacted Suddenlink on Facebook after my initial negative phone conversation experience inquiry with customer service. According to my wife's text conversation on Facebook with a customer service agent she said she received a positive response and was told we will have a bill reduction adjustment which we are waiting to see happen on our next billing cycle. We waited for the second billing cycle to confirm an adjustment was going to continue to be made to our monthly billing and it was. A big thanks to the Suddenlink agent that handled our outrageous billing experience in a professional manner to right the issue and thanks to Consumer Affairs for giving us the access to take care of the matter.

I had Suddenlink for years and cancelled my account in August, 2019 due to move. I ended up not moving and opened a new account after ATT fiber optic was taking too long to install new service. After several attempts to get the new service working like my old service I decided to cancel the Suddenlink service and wait on ATT. I called them and cancelled on Sept. 12th, they processed the cancellation and sent me an refund. I get a bill in a few months later and had charges for Oct-Nov, the account wasn't actually cancelled. I called their customer service at minimum 10 times only to find they outsource it out of country and the language barrier/understanding is too much to overcome due to having 2 separate accounts they kept getting confused or confused the newer account with the old account.

Suddenlink offers new customers a crazy low price and not anything for their loyal customers!!! This to me is very upsetting and they tell me if you leave them for three months that they will give you the new customer price. Why would you have to leave and come back!!!

First, Suddenlink continued to auto bill me for 9 months after I sold my house, despite receiving a request to change service to the new owners. They credited back all but .90 (yes 90 cents) after hours of phone calls and wait time to even talk to a person. Then, I get a work order for this same house that I don't own any longer, and haven't for over a year, with a signature on the work order form that isn't mine. The buying and selling agents who handled this transaction are also trying to help, to no avail, and tonight I get a letter from a credit agency saying they're reporting me for not paying. Now, I can't call them either because they say the .90 is past due on my account and they won't connect me to a person until I pay. This company should be put out of business, they're absolute thieves with no integrity.

We have a Suddenlink phone issue. Basically 2 techs out and numerous calls the phone service has never worked from day 1! Actually 3 techs the one never bothered to call or show up! No one ever returns calls! Including supervisors! All I can get is it’s a voice ops problem. Well voice ops doesn’t care! I was told they are located in Texas but I am not allowed to have their number to call them directly. I have a Security system waiting to be installed but can’t be due to NO phone service! I’m am very irritated by the lack of care on any one's part, except the 2 techs who came and said they can’t fix this problem because it’s a voice ops problem!

I requested a repair on Sunday and was told that someone would be at my home between 2 and 5 o'clock on Monday. No one arrived. No one called, texted, emailed... nothing. Having taken time off from work, I was a little angry. When I called, they told me that my appointment had been rescheduled to Wednesday between 10 am and 8 pm. Quite a large time span. My wife took the day off to wait for the repair person. She called three times to ask if the person was coming.

After returning my equipment and having the service shut off I was told I didn't owe anything. Two months later I received a bill from a collection agency. I was being charged for the month after I moved. Zero customer service available. Horrible company, only after anything they can squeeze out of you.

Our previous month's bill dated 12/07/2019 for our bundled package was $230.58, plus all applicable fees, and unexplained other charges, then we received this month's bill and the same exact package went up to $305.94, not including all applicable fees and taxes... There was NO WARNING about an increase... That's a 24.64% increase. NO ONE will give me an explanation regarding the increase.

They decided to take money out of my bank account and then proceed to SHUT OFF my services even after money was pulled out of my bank scout for $187.56! I then proceeded to call customer service to which they said “Oh I’m so sorry. We’ll work. I’m getting your services turned back on for you right away. It could take me about 20 minutes on my end and about 1 hour of allotted time to get your services back up and running!” Nearly 2 and a half hours later no service back on and again back on the phone. Waited about 45-1 hour just to “resolve” an issue that was due to their own negligence! Very unhappy with this company!

After 5 years of telling the they would upgrade the cable to the house it finally happened. However, they cut the cable to my neighbor's house and now have them connected to my services. Left cables coming out of the ground not connect or cleaned up after job completed. Tech had to be called to come and address. Suddenlink is billing for both of us the same when they are using the lines to my house for the neighbors. I was recently billed for a tech visit. As my quality of service went down after the cable was cut. I was told by the tech that it would get better when they got their new line was installed. Their line was cut before Christmas.

EXTREMELY SHADY BUSINESS! My bill increased by 21% 98.00 to $118.00. I originally signed up for Suddenlink through a promotion (I was suppose to get an Amazon gift card). I never got that. I had them for 5 months when I had to move services (4 1/2 miles down the road), However upon moving services, WHEN I go to pay my bill for the upcoming month, NOT BEFORE. They tell me it's $118.00. Not only do I get a 20% price increase when I was suppose to be locked in for a year (12 months) but they also are now saying I can't get the amazon gift card until 3 months. But yet I had you all for at least 5 months before I moved and no card then? They can be this shady because they are one of only 2 options in town. Must be nice to be able to increase prices by 20% and not follow through on deals.

No net for 3 of 4 weeks of final month. Tens of hours of my time unpaid working with them. Pre-paid account credit to be returned in "7-10 days" 31 days ago, and 7-10 is just scheming interest anyway. Altice is burning this company down, deliberately, I'd wager, to just extract the profit while it falls apart before it gets discounted off to ATT or somebody -- certainly looks like a corporate raid.

What a scam. They will bill you whatever they want and they will not adjust anything. It took 4 techs to get us set up and it took 2 weeks for connection yet they won't adjust the start date for our service & charged us twice to connect our service. Please stay clear of them if you can. Unfortunately they are the only internet provider in our area. This is the very worst company we have ever encountered. Beware.

Went into the Suddenlink office to close my account because internet and tv service was terrible! Suddenlink had been charging me for a modem that I had returned 3 months prior even though I had called and requested that they remove it from my bill. The service representative in the office did give me credit at the time of closing the account and paid the amount balance the service representative told me to close the account. I received a bill a month later for a $10 late fee because the credit did not hit the bill at the time I closed the account. Spent over an hour with customer service with no resolution for $8.15. Not the money but the principle. Terrible, company.

When you get on the phone to get service they lie, give you a price and when the tech gets here he tells you something else. So never let them hook it up, they took money out of our account and now having a hell of a time to get it back. They lied about that too! 24 to 48 hours now 8 to 10 days. BEWARE!

I don't know who the ceo of this company is but they must truly NOT care at all about the company, employees and definitely not the consumer. Suddenlink customer service is beyond bad! I feel like the only way they survive is in small towns where there are limited internet providers. They hire people who simply lie, can hardly speak English and don't care. I know they have to see these reviews. Whoever the head of this company is you have a responsibility to your company and the customer, so get from behind your desk, up off your butt and do something!

The customer service reps do not provide accurate information regarding account status and in several cases, they have lied to me. The jokes they have for customer service reps don't speak coherent English, let alone understand it. Word of warning, be sure to constantly monitor your bank account. That is the only way to accurately keep track of your account with Suddenlink.

Hate having to give one star. They don’t deserve a star! Worst customer service experience ever! Obviously, they have done away with local customer support over the phone and have outsourced to Mexico and India. These people can’t speak or understand English! Trying to explain a problem to them is like talking to a three year old child. When you ask for a supervisor, they hang up on you. We need competitors to supply cable and high speed internet. That’s the only way it will get better.

First why are we not allowed to give zero stars?! I decided to get a TIVO so that I could record more than two things at once as on their regular DVR. 11/18/2019 Guy comes and installs TIVO. TIVO didn’t work and Internet stops working correctly. Slow, out intermittently, can’t use Netflix or Hulu. 11/20/19 Another tech has to come to set up TIVO again. TIVO works, internet still messed up. Holidays come and go with bad service - never enough to use streaming. Called sometime week after Christmas when internet completely went out. Told it was a local outage, even though online said not. Called couple days later when still out. Said they had to send a tech. Tech doesn’t come till 1/7. Tech says the original tech didn’t ensure enough internet to support the TIVO. Got internet up but not working on the TIVO. Suggest A1 box. 1/8/2020 Called Suddenlink to see about a credit. Nope. "Will need to escalate your claim and will send a tech to install A1." No word back.

The service techs don't show up. When they did, they did absolutely nothing. I had 6 different visits set-up with service techs and three showed. And after they left still did not have service. They never even turned on the televisions to make sure the work they "so-called" completed worked and we had a working service. The call center is just as bad if not worse. THIS COMPANY IS JUST HORRENDOUS AND NEEDS TO BE SHUT DOWN...COMPLETELY!!! There is just too much for me to type here as to how we have been treated but rest assured, I'm turning in their little garbage equipment and they will never see another dime of my money. I will do without before Suddenlink ever enter my home again. COMPLETELY WORTHLESS!!! NEVER AGAIN!!!

I wouldn't give it one star. It's so horrible. Our back TV wouldn't even work because they cut the ground wire too short. I read all the crappy reviews, Suddenlink was the only place I could get internet and TV through for my apartment complex. November, they never sent me my bill and cut my internet off 4 days before its due date (yes my account was current). I went into the New Bern store to try to get it figured and end up dealing with someone who was completely unable to help me. She called for a man to come over (I think his name was Cronk or something like that). He was the RUDEST EVER. He didn't even try to help me resolve my issue. He was more worried about the fact that I preferred a paper bill over a the online, the fact that I prefer a receipt over paying online.

In 4 days I spent over 4 hours on the phone with numerous people at Suddenlink with nothing corrected. The week of Christmas I called Suddenlink to transfer an account into my son's name because the roommate graduate college and was moving out. They told me they could not transfer the account because there was a late payment (this was due to a credit card change not being updated on autopay) and I would have to open a new account. They did this and put in a disconnection for the previous owner without any permission from him. When I called back and paid for the install on January 7, I learned I could pay the bill on the previous account and reactivate it without having an install charge. I asked them to credit the install back to my credit card and keep the previous account since the owner paid everything that was due once he learned of the issue.

I live in Eureka Ca and haven't had a problem with Suddenlink until I asked why I was paying $200 a month when deals were far less. A rep lowered my cost but apparently made 2 accounts. Every time I phoned in my payment it would say I was disconnected and yet my services worked great! In Dec 2019 I decided to ask why I was disconnected but my payments still went through and the service worked. The rep said there were "2" accounts and he would send a ticket to apply my payment to the active account. Without warning or letter or phone call.. I found myself disconnected Jan 8th (a week before the next payment) I called.

No internet from 20 December to 7 January and still down. Purchased 3 Roqu. Can't use them. No internet. Terrible service and a phone call is a waste of time. Paying for nothing. Where is the government when you need them.

Had Suddenlink for 2years and always purchased Safeguard. (Protects you in any service calls.) Called Technician and set appointment. Asked to call before come out. Tech calls and says 1 hour out. So my wife had to leave. Courtesy call to Tech and asked to reschedule. Got billed $60 charge for "No one home charge" So I called and asked to remove charge. Suddenlink says I have to call 800 number to cancel. I DID NOT KNOW THAT! IF SOMEONE INFORMED ME TO CALL TO SAVE $60, I WOULD!!

I have had Suddenlink for about five years with no real issues. Now about two weeks ago, I cannot log in to my email. I called CS and after 20 minutes on hold I get a CSR. I explain the problem and after another 15 to 20 minutes, I'm told the issue is that I have two email accounts (mine and my wife). Due to setting up two email accounts it created a problem. What? I have never had an issue with two email accounts with any other provider. Are they saying you have to pay for two complete internet packages for two emails? Besides that being nuts, we created both of those accounts FIVE FREAKING YEARS ago and it's now a problem? So, she said she was escalating the problem and I'll receive a call within 48 hours. That was a week ago.

Absolutely the WORST customer service imaginable. Their voice mail system will waste half your day and no one will ever answer. They are a disaster!!!! Unfortunately the are the only provider and I have to deal with them. I wish I could intact PHONE RAGE --- like road rage!!! If there is any possibility of getting some other provider- DO IT!!! These greedy idiots need to be out of business.

I have been having issues with Suddenlink since October of 2019. Issues are billing and service. I call and call to no avail. So frustrating! Have to repeat the issues every time I call, even though they supposedly take notes of each call. Here it is January 6th 2020 and I have not been able to talk to a supervisor yet. This last call "Leo" told me the supervisor would call me back within 7 mins when he finished his meeting. To escalate my call "Leo" had to put me on hold to enter the information for the supervisor. When he came back on the line I told him I had held longer than the 7 minutes so the supervisor should be available. Flustered him but still no supervisor. So I am still waiting.

I called in to have my cable and internet installed on December 26, at my new apartment. After a small scan of my apartment I was told that they could not install my cable because they would have to drill into the brick. I called customer service. I was told that was no problem and the money would be credited back on my card within 2-3 business days. Today is January 6 I've spoken with several foreigners and still no money. I'm out of 174.00 and I'm currently still waiting on approval from claims to release my money.

This is documentation and my experience with Suddenlink/Altice regarding their offer of a $150.00 Gift Card for signing up and maintaining a good payment record for Internet/TV/Land Line service. All services were installed in the middle of June 2019. 1) I received my first bill for services in my mailbox late in the evening of 21 July 2019. I thought nothing of it, other than I had my first bill to pay. Upon looking closer, I see that the bill is due THE same day as I received it in the mail.

This is my 1st experience with Suddenlink. This company literally makes me physically ill dealing with their indifference and incompetence. I have been billed incorrectly from my installation/ 1st bill in July 2019. I have called 2-3 times a month for the last 6 months without resolution. I have spent hours on hours waiting on the phone, transferred & hung up on. My account has been escalated to management 4x without any return call from a manager or resolution to my account. All while they continue to charge me late fees, restore fees for their error. All Suddenlink needs to do is audit the account from the very beginning, correct the billing amount from July 2019....SIMPLE MATH.. addition and subtraction...debit &credit. Every CSR and billing rep states yes we there is a problem and you are due credit but nothing ever gets corrected.

So far, I have been attempting to get service since the middle of November. Had originally signed up online and was scheduled before Thanksgiving. The technician came out and said the wire didn’t go all the way to my house and he would see if it could be done that day as it was to my neighbor’s house (it was not done that day). It took me no less than 5 times calling and scheduling (no one came the first 4 times) to finally get someone to come run the cable. Each time no one bothered to show up.

Internet connection has been out for 3 days going on 4. I called Suddenlink and went through the troubleshooting more times than I can count. Of course this is after having to listen to the same automated mess before you get to talk to 1 or 10 people depending on how many times you get transferred. I finally Had an appointment for a tech to come out Jan 3rd. She came at 7pm and conveniently didn’t have a meter to check why my connection was lost. Said she would be back the next day by 9:15 am. 2 and 1/2 hrs later, NO sign of her. Called to complain and get someone out here ASAP. One of the 12 people I spoke to said a tech could come out in 3 more days, another told me I can’t make another appointment because a tech is already “working” on my service call. Funny since my account online shows no appointment set up for me. What a freaking joke of a business!!

We have been without Internet the whole month of December 1. Guy came out December 8. He said it was no problem in our house. All of our equipment is fine. The problem is outside of our house. The line has been cut to y'all's box. I have called every week almost twice a week. I’ve had five different appointments and the idiots keep sending out someone to the house to fix the problem and I have called and told him the problem is on the outside and now they’re telling me they can’t be out till 15 January is getting a little ridiculous. I’ve had so many appointments that but the cookie come to the house.

I have never had worse service than I have had with Suddenlink. They absolutely do not give a fig about you or your service or any issues that may arrive from their sub-par service they claim to be amazing. We have had their cable and internet for two months and have have had nothing but issues from 2 weeks after getting the service set up. The Altice One cable box is awful. Do not get it. We had to have ours replaced 3 times without the issue being resolved with the cable issues we were having. We had to go to a separate wifi router and then a regular dvd box.

Suddenlink decided that they would provide my neighbor service by running a temporary line across my yard. That was four months ago and the line is still running across my yard. I have been calling and complaining to their technical support people for several months now and nothing has happened. And it takes up to 45 minutes to get someone on the phone. I have even heard the representative say that they are going to charge me for the service. I wish we had other cable alternatives here.

My cable, internet and phone all went out around noon on 12/31. I called CS and was told there was an outage in my area which turned out to be a lie and I figured that out the next day and called again and again was told there was an outage so I gave them the benefit of the doubt and waited several hours, still nothing. Called again and spoke to a supervisor who assured me a tech would be there by 8am the following morning which I was highly doubtful of and sure enough no one showed. Called back around 10am and was told by Sam ID #** that a tech would positively be here today. Well here I sit at 9:30pm and have heard from no one. I was outright lied to multiple times. I hate Suddenlink!!! Their CS is a joke!!!! I will definitely be looking for an alternative company!!!! Anyone looking for a cable company should run far and fast from Suddenlink.

We had Suddenlink installed in a small motel December 2019. Cable, internet and office phone. The cable and internet have been great. However, since day 1 of installation our phone service has not worked. We have called dozens of times and have had several technicians out. For some reason Suddenlink does not seem to know what they are doing. This has been an extreme inconvenience as we rely on phone service for business. Suddenlink really has some of the worst customer service I have ever experienced.

Just finished speaking to someone in their billing department. Apparently every time you view a movie you are going to be charged for it. Most cable companies allow you to rent the movie and view at as many times as you like within a certain time period (48 hours). Not these **. Apparently you will be charged each and every time you view the movie - even within a 24 hour period.

I finally manged to get the Retention Dept. and they got us switched over to Altice. Thanks.

I was given a list of package deals by the apartment leasing agents upon move-in. Once set-up with a cable and internet bundle, I learned that half the channels are in Spanish. I raised several concerns for a high price, TV programs, and lack of channels in English. Nothing was resolved. I added a $10/month movie package to the cable/internet bundle only to find my end of the month bill is far above $100 a month. I quickly canceled this after one month. Customer service is quick to "save their customers" but Suddenlink/Altice prices drastically increase for single-service (internet only) for example, it is well over $100.00. Rep quickly dropped to $65 but that is still high for internet-only. I cannot wait to move out of the apartment complex in July 2020.

I'm shocked that Suddenlink would even consider letting CBS19 no longer be offered by its service. All the best shows we (as well as the people we know) watch are on that channel. If they consider substituting a channel from Dallas or Shreveport...well...nobody in Tyler wants to watch the news and weather from other places. Suddenlink would have to have lost their minds they allow this to happen. OR MAYBE it's ALTICE that's the problem. Foreigners often underestimate the anger that Americans, especially Texans, feel when they are being deprived of something simply to satisfy some ridiculous corporate BS.

I recently ordered Suddenlink to be installed at my home. The tech was scheduled to be here December 29th from 11-2. I got a call at 10:30 that morning saying the tech was on his way, he did not show up until 2:15 that afternoon! On top of that, once he got here he said he couldn’t get to the telephone pole because it was slightly grown up in between the fence so he asked me to have it cleared for him and offered me free cable in exchange. I told him I could have it cleared in 30 minutes and he said to call him when it was done and he would come back.

I’ve had Suddenlink internet for seven years and the speed has slowed down more and more. I have been without internet service for over three weeks. I’ve been on the phone with numerous tech support agents who barely spoke any English. Today I was told service in my area is restored and if I don’t have internet then it must be my modem. I got a new modem today and after five more calls in they scheduled me an appointment for a technician to come to my house. I pay for the 400mb service but the fastest thing I’ve ever seen is 20mb. I just want internet,

I've have had Suddenlink for about three months now. And service has gone out three times in less than a month. Every time I call I get the same runaround. I can understand it the first time or two, but come on. And they come on the phone with the same routine, do this, do that, reset, reset blah, blah every time. When mine goes out my neighbors go out, and we already know it's not at the house, but yet they insist that one of the techs come out to check the hardware in the next two to three days. Today is 12/30/2019 next appointment 01/02/2020 nice. I'm a reasonable person, but come on, don't send me through all that unnecessary stuff. Please just be upfront and keep records and customer service inform and stop feeding them to the wolves while you guys are setting in your ivory towers, with no concern for your consumers, service techs or customer service people. We know the game and it's old. Please???? From New Waverly TX.

We've been trying to reach someone in Suddenlink Communications customer service for 2 days and spent hours on hold or trying to call back. Our bill was screwed up, service disconnected, automated payment amount incorrect. We then had to drive to a Suddenlink office to have the adjustments made, were told our service was reconnected only to get home and it wasn't! Then the process started all over again - Suddenlink office is now closed for the weekend, called every customer service number and emergency/outage # we could find only to be re-routed to the SAME EXACT AUTOMATED MESSAGE stating account was past due and forwarding to a "payment module" with NO OPTION TO SPEAK TO A PERSON TO HELP US. This company is a joke. For being as big as they are, what a nightmare!! How can you sell a service to a consumer and have NO HELP AVAILABLE OVER THE PHONE ughhhh!!!!

I've asked several times for them to drop my phone - which is unplugged - and my cable, which only has reruns and reality TV. I want just internet, but they tell me that I will pay as much for internet as I do for phone, cable and internet. I feel held hostage. There is no way that just the internet is 145 a month, but Suddenlink will not give me a straight answer. Surely, they don't give the phone and cable free. I am so sorry I ever bundled with them. The only option they have given me is to change providers or to quit everything and come back in a month as a new customer. What kind of service is this? I want out of the bundle. I may want out of Suddenlink as well.

My services was interrupted! I pay my bill every month, I ask for a supervisor call back and I have yet to speak with one!! I had a foreign rep talk crazy to me and stated the supervisor isn't going to pay my bill. Which clearly I don't want to supervisor to. I was told on the 15th I could make a arrangement. When trying to I was told my bill was twice the amount due. Never was told my bill due date changed from the 26th to the 1st. Every time I call nothing gets resolved because the rep either can't understand me or I can't understand them. What happen to speaking with an American instead of someone in a foreign country. I want to resolve this issue before I switch to another company just like everyone else. I didn't even want to give them 1 star. Suddenlink has always been a ** up company but since October the services has gotten worse.

The Suddenlink rep that I worked with did provide a refund of the $60 charge. He was the highlight of my total experience working with suddenlink. Thank you Dan! I gave him a detailed summary of the customer experience and hope that they will take it to heart and fix the issues so that their customer experience improves. My experience with him was 5 stars but the company still has a lot of work to do to get to any more than 3 stars.

My services was interrupted and I exceeded the balance required intentionally when I paid. The internet still isn’t on which left me with no choice but to call another country far away. I heard I’m so sorry repeatedly. I wanted to come through the receiver on this guy that didn’t have a clue. Whoever is the brain of the operation at Suddenlink should be removed from the position. If this problem is acceptable with services not being reconnected immediately upon payment without speaking with someone or having the infamous late technicians come out looking crazy & lazy for A service fee we are all at a complete loss. I don’t normally complain but it seems like suddenlink should partner with a company that’s doing things the right way while focusing on keeping customers not because they’re the only option but because the services don’t compare to competitors.

I recently moved and tried to transfer service., Apparently the service was not transferred rather canceled. The transfer/cancel was only a week into the billing cycle. Suddenlink charged me for the whole month. The customer service rep I spoke with assured me I could use my equipment. That was not the case. I have collectively spent over 5 hours on hold and (trying) to speak with customer service for the past 7 weeks. Sometimes on hold for almost an hour, another instance was disconnected. I have ask to speak with management, been told someone would call back...no call. Now I have a $945 bill, I am assuming from unreturned equipment. I have had a cable running across my neighbor's lawn for 4 weeks.

I became a Suddenlink customer in late August of 2019 as they were the ONLY option in my section of Huffman Texas. I ordered the $69.98 basic cable and internet package. When I finally began to pay attention to my online bill payments, I was being charged $141.71. They had (without my approval) added in charges for the Movie Channel, Sports Package, Starz, and Encore, none of which I ever authorized. When I phoned to have them removed, technical support told me they could not do so that Sales would have to do so, when transferred to sales, oh, no, I"m technical support, call back on Monday, and when I selected sales and stated I wanted to add service, VOILA, service/sales was open. Total, unadulterated, THEFT. I am not embracing the SUCK, but calling it out, you numbskullish, dishonest, **!!!! Cutting the cord as soon as POSSIBLE!!!!

WORST company I have ever encountered! We had internet, cable TV and telephone services installed nearly six weeks ago. The telephone has never been activated, the cable was run over our driveway and front lawn and never buried in the ground and now we have two TVs which are not working properly. I have called customer service more than TWENTY times, gone to the store in Rocky Mount twice, and we have had SIX technicians come to the house (and two scheduled who never showed up) and these issues have not been resolved. Each time I called customer service or had a tech visit, I was assured our phone would be connected by the next day and IT HAS NEVER HAPPENED! Technicians are incompetent and customer service reps are obviously trained to "tell you what you want to hear" in order to end the call.

Out at least 3 days a month, in good weather and bad. Shuts off for about an hour every night. Expensive. Argumentative staff. Misleading statements about products and services provided. I can only imagine what state/federal officials they bribe to be allowed to provide such a trash product. ONLY INTERNET AVAILABLE IN MY AREA!!

Everything was going fine until August 2019. But then Suddenlink inexplicably stopped sending me bills. Without a bill, I had no trigger to pay the bill. So when I called to report a service outage (one of many nowadays--constant internet and phone outages reported all over my neighborhood), I found out I had a $10 late fee. Fine, paid. I tried their phone number and website to contest this. The website chat and contact us features do not work. The phone number puts you in a very long line to speak with someone in India who will promise you over and over again that the issue is fixed. It is not fixed. Four months later, I still am not getting bills and the bills I find online have the incorrect name (also something that inexplicably occurred when they transferred all customer service over to India). CenturyLink has horrible reviews as well, but I'm done with SuddenlyNoLink and their idiocy.

My husband and I have been retired for many years but have had Suddenlink since we married. We are loyal customers for 40+ years and have been treated like second class citizens. When we first had Suddenlink, they had a wonderful customer service with actual people you could talk to...and they always did a wonderful job trying to get you the best deal available. I always felt appreciated! Don’t know what has happened in the last 10 years, but it is not for the good of the company! First of all we do not have a cable box because the servicemen cannot get it hooked up with our GPX TV. This is a problem when you call in for an outage as they always want us to turn the box (we don’t have) off and then back on! That Recording is on the automated recording because if you're hoping to speak to a person...forget it! I have held online several times for over 3 hours to no avail. I feel like we have been very loyal customers.

My service have been disconnected due to a misapplied payment. I have confirmation that my debit card transaction was successful. I have spent 2 hours with someone who 1) very hard to understand 2) unclear of the processes 3) continually refused to let me speak to a manager. Basically my services (TV, telephone and internet) are disconnected until it’s resolved with the back office which is an upwards of 7 business days. This is completely unacceptable. It’s almost 2020 and you can’t turn my services back on until the issue is resolved? I’m awaiting a call from a supervisor but I have very little faith that’s going to happen.

Their customer service is terrible. First you cannot get in touch with them. I was lied to. The call center is full of people that cannot speak my language which is English. They know nothing. I was told if I switch to Altice the cost would go up $10 per month. It went up $40. I went ahead and paid the extra that month, hoping it would be right the next. It was not. I then tried to contact them with no luck getting anyone. I noticed on my bill a charge for 5G. I am only getting a speed of 50mps. I called. They could not help. A service tech came and said I had 5G. He also advised to get a part for my compute. It would pick up the 5G.

Called Suddenlink to ask about internet packages. Asked them if I could get internet at my address. They said yes and set me up with an appointment for November the 16th. I paid 124.98 for fees for them to come out and install internet! The tech arrives at my house, walks around for five minutes thens proceeds to explain that they cannot Install internet services. Since November 6 I have called several times and talked to 7 different people who told me I would receive money back. It’s now a month today and after several attempts I still have not received a refund. This company is very bad. Would not recommend to anyone!!! They are thieves!!

Although the speed for my internet is represented as 50 mbps (which I pay for), I find it extremely difficult quite often to watch movies without "buffering" occurring so often I give up. In checking the upload and download speeds, I usually find the download in the range of 35-45 mbps but the upload in the range of 0.25-3.5 which I understand to be so low that watching a movie is impossible--clearly not what was represented. I'm now looking for an alternative, but Suddenlink appears to have a franchise that makes it the only alternative other than AT&T.

Internet went down last Thursday. The same day I paid my bill oddly enough. I called and set up an appointment for a technician to come out on Saturday. Friday night my internet started working so I cancelled. Not 10 minutes after I cancelled that appointment my internet goes down again. I called them back and of course no Saturday appointments are available so I have to take a Monday appointment. Fine. Took it. TWO technicians show up. Tell me a broken wire is the culprit which I know is not the case. My box keeps turning off and on. A broken wire does not cause that. It is definitely the box.

IF I could give a 0 rating I would. Cancelled service in early August, was sent the mail in box for the modem, mailed it in. I was told the service would be cut off Aug 31, paid last bill Sept 3. Thought all was good. End of Oct, got a bill for $261. Took me 3 days through multiple depts to finally get a guarantee that I had been credited back to Aug on my account and it was a 0 balance. (They failed to turn the service off in Aug when requested). Assumed all was well.

Updated on 01/15/19: I just received a $60 bill for a no show and a $60 bill for a service call After the following events took place!! Suddenlink was a no show/no call on two separate occasions and they want to charge me for it!! Not to mention I missed work waiting at home for them on both days!!! Also my service was out for three weeks while I battled to get it fixed!!! I feel they should be crediting me for services that were not provided.... Has anyone filed a consumer complaint???

The last few days, we have had issues getting some of our tv channels. Since there was construction in the area, we thought something about this was messing things up. Finally today, our television went off. After trying the resetting etc. things to see if we could fix it our self, I took the tv box down to the Amarillo office to see about a replacement. The customer service representative that waited on me was friendly, knowledgeable, and took care of the replacement in a few minutes. I took the box home, plugged it in and now our tv reception is perfect. Suddenlink has always took care of any issues we have whether it be tv, internet, or phone with no problem. Thank you for your service.

Suddenlink responded to my complaint and provided a refund as I did inquire about a data cap when asking for service. As this is a very small service area I understand that it may have gotten clumped in with other areas with different tiers and terms. Although it took some time and noise making I am satisfied with their response.

I have been calling this company for three months to get my services to work and all I get is the run-around and have had three techs come to our apartment and tell us that we need to get a truck with a bucket in the alley because that is where the trouble is at, but they never do and I have billed for services that do not work, and I refuse to pay for services that I cannot use correctly. So if my services get turned off there is nothing that can or will be done, but it will go against my credit which I refuse to let happen. Something needs to happen to this company and the people that run it.

Been a cust for almost 3 years. Had cable and home security as well as internet. Bill was 135 monthly. Bill crept up every month till 6 months later was over 213.00. Finally called and got the song and dance and they put it back at 138.00. This last time I moved I was not informed that they no longer offer home security. Yet I was told by cust service all is good and it will be hooked up. 2 months later was called and informed they no longer offer it. Must have got the run around 10 times I called. Just moved and got free transfer. Bill went up a few bucks. I dealt with that due to them being so difficult to deal with. This month my bill jumped 58 dollars. Also my box quit working. Called to set up appt. To have tech come out and check it.

Suddenlink has been giving us ~7mb/s internet instead of the 100mb/s internet we are paying for. I know this 1. Because I have done multiple speed tests and 2. Because basically everyone else in my neighborhood have had the same issue. No, Suddenlink is not doing any work in our area.. I would love to have Google Fiber in our area because Suddenlink is just a fact out scam. Alice is driving it more into the ground than it was before. They may as well be Comcast.

I cannot say, in my 62 years, where I have felt less valued as a customer than in my dealings with Suddenlink. They do not want us to reach them, they know they basically have a monopoly on the service they provide, so they can essentially do nothing to win your loyalty. Trying to call them is a joke, and unfortunately, I fell for the joke. I go through the many layers of automated answering system, only to find out that if my question is not one of their options, I'm out of luck. You can find many telephone numbers, but they all take you to the same place. It is impossible to give feedback. Low likelihood of problem resolution because employees at the call center really do not have authority to do anything. I will be looking for a better internet and telephone provider. Will report to consumer protection.

On November 21st I paid Suddenlink through my online banking account. Last week I was notified that my account was suspended for nonpayment. My bank statement indicates that the payment was sent to Suddenlink. The message on my computer said I had 3 ways to pay: credit card, debit card, or check. I used my credit card so I could see my bank account on the computer. The payment is there. There are 2 offices in Charleston, both of which handle sales only. The Town Center office supposedly faxed my statement to Texas which shows payment was made. Suddenlink now has $234.75 of my money which they have not credited. We have called billing 3 times with promises to call back. No one has. Needless to say, I'm entitled to a refund for the extra credit card payment as well as an indication that my payment was posted.

We have been with Suddenlink for at least 11 years. They were good until Altice bought them out. We had only minor problems prior to that. We rarely used internet of over 150 GB a month prior to August 2019. Altice changed their billing and location in September, with the first new billing method effective August 23, 2019. About that time, our GB usage went up and up. The October bill included $225 in over the GB cap. The November billing was even higher. I am the only one who uses the internet, we do not stream movies or videos (and our TV is not even set up to stream), we don't do social media with the exception of NextDoor.com which is a community/neighborhood connection website that allows people to provide news of happenings within the community. I don't even get on the computer every day.

I have talked to 7 customer service employees about the same issues and of course I could barely understand then as they were hispanic. And they couldnt understand my issues as they were very incompetent. I wanted the Caller I.D to show up on my TV and it got so bad that the signal to my cable box went out. Sorry service. I'm American that speaks ENGLISH & I WANT TO TALK To someone that speaks & understands English. This is not MEXICO.

So, having few options for providers in my area and a need to use my home service for both personal and work reasons I was super excited to hear Suddenlink would be available in the area. I was more then willing to pay for a higher tier of service for a more reliable high speed to my home and prepared to sign up for Fiber internet to my home.

The initial order: I was not told that the Altice functionality was available in my area, but could only use Tivo after I submitted my order. I really did not want a local DVR, but wanted the cloud DVR. So, the advertising on their website is false. The order is false. Not told of this until I called them during the initial install. Wait one month for the installation.

I have had ongoing issues that still are not resolved. I used Suddenlink for my secondary home which is seasonal. I have spent three months attempting to get my account on seasonal hold. In those three months I have been charged full price for service I am not using since we are home for the season. In addition, I have called more than six times with an average wait time of two hours. When I finally speak to a live human being, I am promised all of this is taken care of only to get charged again. I have asked to speak to a supervisor and have been told that is not an option. In addition, I have been referred to the "escalation team" three times, told I would receive a call and no call has occurred.

Updated on 04/02/2020: Sorry, this review is how Suddenlink billing works on a $33 a month plan. First thing is they took 4 months before they finally had the internet working for more than 2 days in a row. Anyway the short story is they kept billing more and more. I kept paying each month what I was Quoted, Now after turning my internet off they say I owe over $180 and say it's because tech showed up, and say I wasn't there. People my age don't like being called a liar. By making me pay this bill that's what you're doing.

Never finished install and it been a month. Several times I have taken off work and they have not showed up for appointments. They would change appointment times without telling me. I have asked multiple time to speak with supervisor and still no one calls. This is bs. Don’t know why they insists on luring if you can’t do the job say so and I’m not contacting you. You can contact me **. And I give no stars if it would let me.

They lie about "unlimited data" when you sign up. Then you will exceed your "unlimited data" and they will suck more money from you. Then you will upgrade your plan to "unlimited data", but again, surprise surprise, you exceed the "unlimited data" = more money, more blood-sucking. It's amazing this place is allowed to operate. Scumbucket scam artists. Oh, and the internet is trash that constantly goes out, so you are paying for services never rendered. Getting it installed was a nightmare. I waited for a MONTH after they initially said they would come out. They told me they would waive the $50 installation fee because of their acknowledged incompetence, but I had to spend HOURS upon HOURS across about seven different phone calls to get them to follow through. The absolute worst Internet company of all time.

Updated on 12/28/2019: After two negative reviews the cleanup was completed. The Brand review email and consumer services all responded quickly, just the actual cleanup took a few weeks. Maintenance had been completed in utility access areas of the yards in my neighborhood but the workers left a mess throughout the neighborhood.

This has to be one of the worst companies I have ever worked with. Their customer service is terrible. We were moving but asked them to keep our old house running. They disconnected us anyway and after complaining they reconnected us. They then sent out a tech who said he didn’t understand why he was asked to come out (also to which they said they would charge for) and once again we were disconnected 4 hours later. Multiple calls to an automated system that doesn’t work and several phone disconnects with support later, they said there is nothing they can do because their system is now down and we should call back a different day. They said they have no managers available to discuss with. Nobody is held accountable for anything. This is a warning sign to anyone thinking about using them - they are absolutely horrible. Cord cut or use satellite, but do not use Altice/Suddenlink!!!!

It has been over a month with horrible internet service. Countless hours wasted waiting for customer service to answer. Finally get someone on the phone who can't speak English and consistently lie to you. Four contractor technicians later equaling about a week wait for each when I requested a bucket truck to replace equipment at the pole that brought my internet service back online. Yet there is still an issue with the outside coax at the pole.

Suddenlink customer for 31 years and have been on paperless billing from inception. For whatever reason Suddenlink did not ebill me for Sept. or October and therefore they did not get paid. You guessed it, they disconnected my service, charged me $5.00 each disconnect fee for TV, Internet and phone plus $20.00 in late charges for the 2 months. I paid them the outstanding balance by phone and then called and asked why after all of these years, they decided to not email me an invoice. They told me that I could go online to "My Account" and see my invoices. My reply was less than cordial because it specifically says on the Suddenlink web page that they will email and invoice each month. They still have not sent me an invoice for November which will come due on 12/12. Since disconnecting our service they have made 3 service calls and have yet to get all of our mini Tivo's back online. Truly amazing.

I signed up for new service with the guaranteed for life price promotion... I had my installation scheduled for today between 11 a.m. and 2 p.m. Received a call after 11 a.m. saying they would have to rescheduled. I called back and was on hold 20 minutes to be told that the technician "didn't have access." However, I'm at home today for this appointment and no one ever showed up or called me. I know my doorbell works because I've received UPS and USPS ring my doorbell. Customer service said "they might try and show up tonight between 5 and 8 p.m., but there was no guarantee" - I'd say, "Don't bother. I'll keep my Fios service." I guess the "too good to be true" pricing IS actually "too good to be true." Brand new customer and you already lost me. Nice job folks.

I have been using my Verizon Hotspot for Internet at my home for years now because it is 100x faster compared to Suddenlink OR Centurylink. Now, my hotspot doesn’t work anymore, so I’m forced to rely on Suddenlink. I’m seriously contemplating moving further back into Houston for faster internet speed, I mean, you can’t do anything with this crap. It wouldn’t be bad if there were better options, but all there is here is Suddenlink and Centurylink and they’ve got to go! Give us something better, or step aside for someone different!

BEWARE!!! please read. I was on seasonal hold as I was out for army and when I got back I tried to get off of seasonal hold. After 2 weeks of calling and nothing happening or them just disconnecting my call after 4 hours minimum. One time it was about 6.5 hours holding. I decided to cancel and when I spoke with the cancellation person she asked for 1 week since they were having problems. Okay I waited the week and still had issues getting off of the hold. So she said she needed to send the techs and scheduled it for 10/06 between 12 and 4. At 830 pm. The techs finally showed up. They couldn’t get the issued resolved but replaced the router and said they should have it fixed Monday, it was Sunday.

Customer service is HORRIBLE!!!! My bill continues to rise!! You have to wait an hour to talk to someone. AND NOW I am on CHAT talking to a real rocket scientist. Trying to get my bill lowered. All Ramon can say is YOUR BILL IS DUE 12/22!! I AM ON AUTO PAY!!!! I have been a customer for 24 years! I have never been treated so badly by a company. I am searching for a way out for sure!!!!

Was shopping for internet and called to inquire about prices. They have a "too good to be true" ad right now. Internet 400, unlimited with free install and a $50 amazon gift card. Decided to go ahead with it, and signed up online. A hour later got a call from someone with the company telling me that they could not fulfill my order because i was a current customer.??? Said, um NO. They transferred me to someone to help that knew nothing about what was going on, then to another 4 people who couldnt help. Finally, I asked for a manager, who got to the bottom of it. Put me on hold forever, but came back to tell me that the person I spoke to when I called to inquire about pricing actually signed me up for service!

After being no-showed by a technician and left on hold for four hours, I have NOTHING good to say about Suddenlink. As a college student, I need reliable internet and when customer service is so hard to reach, that entails a serious issue. Words cannot express how extremely displeased I am with the way my situation was handled and continues to be handled. After being on hold and transferred to four different representatives I was transferred to their promo-deal to get a $100 gift card for my issues. A gift card that was never received.

We have been customers for years. The service has gone from excellent to the worst of any I have dealt with. Took over a month to disconnect old account. Was on auto pay but their system is still charging my account!! Can't get to a person on phone to discuss. New address has issues but cant get through to the tech. So frustrating.

My husband & I just built a new house and moved in 1 month ago and have Suddenlink internet and cable. In the first day of service the tech showed up unprepared without the correct equipment so we had to wait a week for them to return with the correct equipment. So to start with we had no internet the first week! Unacceptable!! Today, a month after mice in another tech comes out to see why the internet is still not working and states it’s not our equipment m, but the cable lines at the road in which the first technician supposedly turned in that request a month ago to get it fixed! I am just about to call another company to service us as we have given Suddenlink not one or two chances, but THREE! Gonna have to get it together or you company is going under due to dissatisfaction! We called in this afternoon to get another technician to replace our cable lines and I’m not having a lot of faith it will be fixed! CenturyLink here we come!

I purchased three condos this summer to rent. Signed up for Suddenlink's $34.99 for life promotion. When I get my bill, I have an additional $10.00 charge added, for 200 mb internet. When I call to say I should only be charged $34.99, I am told that that is the base charge and to actually get a speed, I have to pay the additional $10.00. I have called FOUR TIMES and asked for managers to call me back. I have wasted more time on this than I even want to count! Worthless, and they are making their billing reps just lie to people! This is nothing but FRAUD!! I am just livid and will rant about them on every site I can find to do so!

SuddenLink internet, cable and security was disconnected due to THEIR new system integration not recognizing the credit card which has been on file (2023 expiration date). After a visit to their offices and three (3) calls they STILL have not removed the service reconnection fee, which they charged us even though THEY admitted that they made the error. They also promised us a letter so that we can send to the credit bureau to explain that SuddenLink made the error. Now they are refusing to send that letter. I am going to start a campaign to get another cable supplier into our community.

Suddenlink sucks. I paid on time every month because I have EZ payment set up to automatically take money out of my checking account. I talked to an agent last month because I noticed there is a late payment fee and that I was 2 months overdue but I said I have the payment history to prove that I've paid every single month on time for 2 years, so I don't know what's going on! This month, AGAIN the same thing is happening. I went ahead and paid double because they said that I was late so I said FINE but this month again??? What is going on with Suddenlink? Sad that this is the only ISP they offer where I live in the middle of nowhere.

My internet/cable service was disconnected because of nonpayment of my bill (which I thought was due 2 days from today). No email, text, nothing. I paid the bill over the phone as soon as I found out but my service hasn’t been restored. How long will this take? It’s almost 1 pm the day before Thanksgiving. You couldn’t wait until the day after Thanksgiving which is when I was going to pay it? Happy Thanksgiving to you, too. ????

There is no way to pay your account via credit card. This issue has existed since September of 2019, and I have reported it 4 times. Trying to pay via website, or on the phone the only accepted option is to pay via checking account. If you are foolish enough to call and attempt to speak to an agent, hold times can approach 2 hours. My longest wait to speak with them was 1 hour and 50 minutes. The agents don't upchannel issues. They are completely and totally worthless. I can't fathom how this company can be so bad at customer service. They can't even manage to fix their means of accepting payments, much less managing the service that they offer. STAY AWAY from Suddenlink at all costs. Horrible, horrible company with ZERO customer service.

We have been a Suddenlink customer for many years and progressively pay more and more. Our current bill is over $200 per month for phone, tv, and internet. For the past month we have had internet problems with absolutely no phone or internet for two weeks. The first service tech arrived when the internet was briefly working. He refused to check the router or look for any issues. After he left we lost all internet. The next tech did not show up, so it was rescheduled. On the next date, the tech failed to show again and our date was rescheduled without consulting us. I have called twice to escalate and was told that we would get a call back in 24 hours. This is the way that Suddenlink treats customers who have no other options in their area. Please stay away from this company.

I lost TV, Internet, and Phone service all with Suddenlink. After an extended period of time and a lot of twists and turns I finally talked to a PERSON. I explained to her I had no service and that my neighbors had no service. She ignored all that was said and wanted to reset my box on the TV. She then wanted to send a technician to check my equipment (3 days from now.) Not sure that she ever understood what the problem was. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!

I called to ask why my internet only bill increases every 6 months when they are advertising super low rates for new customers, and was told it would save me money to add TV service, so I set an appointment for them to come install TV. No one showed up to the appointment and I never received a call. The next day when I tried to set up another appointment time, the phone call took 1 hour and 41 minutes and by the end of it, none of the 4 people I spoke to apologized for their technician not showing up, and somehow they had doubled the cost of my bill. I had to have another 20 minute call to fix the mistake and make another appointment.

I have been a selling customer for quite a while and my bill keeps going up and up and up after we agreed on keeping it under $125. My last month's bill was 190. I when I called to find out why I didn't get an explanation and on top of that I had them removed channels and then my bill went up another $40. How is that possible when I remove channels. It takes 45 minutes to get an agent on the phone and when you talk to the agent they don't seem to really care about helping you nor do they have answers for me.

I had no one else can come. I have been with them for several years and the service is getting worse and worse. My internet is nowhere near the speed I pay for. It's not reliable. As I'm typing now it keeps going up and down and I have to wait on it. You call and all you get is a robot. You can't talk to any live person. All the robot does is reboot the modem and says all is well. It's not. Service is up and down all the time. We are stuck in my city as they have a franchise and no one else can come into town. This should be investigated by the FCC.

Called about a faulty HD receiver. Service is at my elderly mom's house. First had to wade through the worst automated answering system ever imagined. Basically telling you to go away from the start. Finally reach someone. They are not able to walk me through a fix for having no HD channels. Schedule service call with a courtesy call so that I can get there. First appointment, no call, no show. Call to reschedule. Second appointment, no call but a rep shows up. I get there in time to be handed a new remote on his way out the door. I told him there were no HD channels. He said to leave the box on and they would send a signal as he's flying out the door after about 15 total minutes. Reschedule another appointment for tomorrow.

I have had service with them for 2 years and my internet is always going out. They send techs who never know what they are doing. One came to my house yesterday and took one look at the modem and said "Ya I can't help you. You need a new router". DUH!! He was supposed to come with one. Well he didn't but we waited on him to get there from 2-5pm to spend 5 minutes at my house to tell me what I already know. If you want to spend countless hours on the phone fixing billing errors and talking to a rep you can barley understanding and get a tech who doesn't know what he is doing get service with Suddenlink.

On 11/21/19, I had an internet and phone outage that morning. I called tech support and the rep. said my modem was bad, and told me I could go to the local Suddenlink store to swap it out in person at no charge. When I arrived, the local store agent refused to swap it out. First, she said they didn't have any she could give me because they weren't any on hand that were registered. I told her that didn't make sense since I could actually buy my own modem, call tech support and get everything set up. So, not swapping it by giving me another modem made no sense. They she either lied or was inept (you judge), and said that if I were to buy my own modem, it wouldn't work with the phone service.

I have been Suddenlink customer for more than 5 years (internet service). The internet has been reliable and I had no issue with internet itself. However, in recent years, every 2-3 month my rate would go up by $10-$15. I was never notified of the rate change. Since I had my plan on autopay and electronic billing, I would only discover these rate hikes a few months later. Reaching a live customer service agent is not easy: one has to go through multiple loops of talking to a robot to get to a point where you can request to talk to an agent, then one will be put on hold for anywhere between 15 and 45 minutes (in my experience). Customer service representatives were not able to provide any reasons for rate hikes and why I was not notified. It got to a point where my rate was well above anything reasonable and well above what Suddenlink advertises for Internet and TV together (I have only internet).

I have had internet with Suddenlink since 2006. All was well. Decided to bundle and have internet and television. What a mistake. I have only had cable television for one month and service is still wrong. First time they installed service with a box that was filthy and scratched up. Service lasted for a couple of hours, then the channels started to drop off. Suddenlink came out and replaced the box with another filthy and scratched up box and that box last a day and then turned off and never came back on. Suddenlink came out again and replaced the box with another scratched up box (this box was so bad you barely could read the clock), but it would only let a see the basic channels and we subscribed to the premier package. The tech even had the nerve to say that we only have the basic package and left.

My bill had gone up a few times over summer to nearly $190, more than I could justify spending. Local office told me to call customer retention, who offered to reduce monthly bill to $135 plus tax. I thanked the agent but a few days later viewed my statement online and rather than lowering my bill, they had now RAISED it to $266 per month. I called customer retention and a very nice lady looked at my account and said there was an error that caused bill to go up and not down. She tried to fix it but couldn’t so said she would escalate it to next level. She called back a couple times to update me but nothing had changed, statement still showed $266 and because I was on EZ Pay, it would come out of my checking account on Nov. 11. I told her not to withdraw that much from my checking account, I did not authorize Suddenlink to take more than $135 plus tax.

We have Suddenlink for about 5 years as our ISP. If we could any other company for high speed internet we would. Service has been out for almost a week and every time I called I was told that it would "back up tonight". This went on for four evenings. I called tonight 11/20/2019. I was told that service is working fine in our area and they need to send a tech out and it would be at my expense. Suddenlink has the monopoly on all internet other than satellite in this area. No other company is allowed in the Tyler area.

I have a history of problems with Suddenlink. Years with the internet before they finally believed me that the problem was underground. Lately it's the new HD DigitaLink boxes. Before I didn't need them as I only receive local stations. Currently, channels work off and on so I need to drive to the office to exchange the boxes. Did that yesterday. Now on one TV the guide doesn't work. Hours on the phone they can't seem to fix it. Frankly, I'm tired of them and ready to quit my service. They are a joke and want you to have your mobile phone with them. I think not.

I have had services with Suddenlink for little over 2 MONTHS now. My bill is completely wrong and charged up 65% more than it should be. Every time I call customer service there’s an wait for 40+ minutes. Somebody answered then they couldn’t resolve my issue so they hung up.. Yeah only reason I have suddenlink is because that seems to be the only internet provider in Kingwood. I would love to have Verizon or Comcast. Suddenlink is an absolute joke. Comcast is apparently going to be available in Kingwood soon so that’s all I’m waiting for because I’m tired of keep calling in to have my bill fixed.

Tech left cable all over the room he installed in. The cable that goes outside is just laying in abundance all over the ground because he never buried it. Internet cuts out constantly. When it actually works it is the speed I'm paying for at least. Billing is easy enough. I just wish it didn't cut out every 20 minutes and a higher speed package was offered in my area. Luckily they no longer have a monopoly and I will be switching soon.

I’ve had Suddenlink for 5 years and the quality keeps going down and price keeps going up. I will be canceling soon. They need to change their commercials to say they don’t go out when it rains but at random times regardless of the weather. I am being billed $206 a month now. I’m going to start a streaming service and keep internet only because I have to have it for work. I think laws need to change so that more than one provider can offer services in an area. I’m stuck with their constant outages because no other provider is allowed to offer services in my area. I hate Suddenlink and can’t wait to move so I don’t ever have to use them again!!

I have never been so disappointed with Suddenlink as I am now. We have been almost a whole 2 MONTHS for every aspect of our installation to he complete. First we had to wait 3 weeks for someone to come out for the initial installation and then they gave old, used boxes. The guy who called to confirm our appointment was VERY RUDE and my husband leave work early to meet him at our home and this dude never showed up. When someone did come they didn't have all the equipment. To this day we still have not received our Tivo boxes. I would never recommend anyone to switch to Suddenlink. The has been a very unprofessional experience!!

Suddenlink could not get my bill right. I got the service for a year with Starz movie channels for free included for the year. When the year was almost over they charged me $5.75 for Starz for the next bill and I called right away to cancel the Starz channels and get a credit for the $5.75 because I did not want to pay extra for Starz. As I did call when the year for free Starz was about ended and the person did do an adjustment and cancelled Starz and credited the $5.75. So my bill changed minus the $5.75 and it changed online as well so I paid the new amount.

Called Suddenlink 11/7/19 about clock not working on set top box. Technician came out to repair above problem and he seemed like he did not know what he was doing so I asked him how long he had been working at his current job and he said 3 months. He told me that the clock had never worked and that "I did not know what I was talking about" his exact words. He was not very professional and was rude and disrespectful. He acted like he tightened cables which he did not since I had already done that at the instructions of rep on phone before he came out. He also went through a lot of my personalized settings and changed them and then told me that there was nothing wrong with my equipment and left.

I have had 3 technicians come out, our own maintenance change out the wiring, and swapped the modem 3 times. My internet has been disconnecting non stop for almost 2 months now. They refuse to do anything other than "send out another technician" who proceeds to restart the modem and then say that's all they can do. Just today it has disconnected 12 times. TWELVE TIMES. I get varying speeds anywhere from 1 mbps to 200 mpbs, ON ETHERNET, but nowhere near the 400 mbps I pay for. I am not a picky person, if I could just get a consistent 200 then fine, I understand that part isn't always Suddenlink's fault, but this constant disconnecting is unacceptable. Lucky for them they have a monopoly on our area or I would have already switched. If you have another option do not spend a dime on your Suddenlink internet.

Was with Suddenlink years ago and only issue I had was they kept raising their rates so switched to Dish. Dish went out every time it rained so after a while I went back to Suddenlink. Had jacklegs come to install lines outside. Found that they put the lines diagonal through a tree in yard. Informed them that every time the wind blew that it would knock service out. So they worked it another way. Been having issues off and on with cable and wifi since. 2 weeks ago it was worse but heard that they were working in the area so I waited to contact them.

Had my service installed on October 10th. The agent told me my bill would generate in November possibly 22. Went online to confirm when my first bill would be due and it showed November 25th. Got a bill on the 7th. of November stating that I was late and that my services would be terminated if $98.00 was not paid immediately. We live on SS and were not expecting a bill until 25th of November.

First, Suddenlink cut my irrigation line when they came to install cable. I finally gave up after they kept telling me the contractor would call me for 6 months. Then they changed to Altice and changed my account number. My bank paid on the old account (at that point, I didn't even have the new account number). Three times waiting for hours on hold the CSR said they transferred the payment from old to new account. Still shows past due amount. Even with confirmation numbers. Service got cut off today. So frustrating that you can't talk to management or write a letter with examples and confirmations, etc. Go with some other service. Suddenlink stinks and they do not care AT ALL about their customers.

Suddenlink has become a disaster. I switched my service over and ended up with my phones being shut off for 2 weeks! 2 weeks without phone service! The internet was complete garbage. It took a month to resolve and then they gave us bills that were far more than the sales person quoted us. Customer service is a mitigated nightmare and you end up on hold for an hour or more. The company that bought Suddenlink has run its services into the ground. My home service has also been riddled with problems from TiVo being block to internet speeds dropping to 20 mg. I am working to replace this terrible terrible company.