MSN
Overall Satisfaction Rating
1.22/5
  • 5 stars
    0
  • 4 stars
    2
  • 3 stars
    2
  • 2 stars
    7
  • 1 star
    66
Based on 77 reviews that contain star ratingsSHOW RATING DISTRIBUTION

MSN

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Last updated: Nov. 5, 2017

151 MSN Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 5, 2017

It's so annoying to open my MSN browser and find nothing but negative articles on Trump... The content is so pro liberal/progressive rhetoric and not even close to factual news. Get a clue, we don't want pro Trump anti Trump, we just want the facts and a news service we can trust. This has backfired and you have lost your credibility. Whoever creates a neutral and factual news medium is going to win big.

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Verified Reviewer
Original review: Oct. 18, 2017

President Trump took the time to call a widow of a fallen soldier. If she feels he was not "sorry enough", that is her business. We do not care! What we do care about is the tax plan he championed on TV last night which I cannot find a stitch of info on. I also care about the newfound documents about Hillary and Obama's deal with the Russians about the sale of USA uranium to them. Not to mention you dropped the Las Vegas investigation like a hot potato, when it is far from over. I attribute this to your laziness! You need to get real reporters, who do the time to look into stories, rather than go for everything anti Trump! Pity your site, it will fail, if it fails to change.

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Verified Reviewer
Original review: Oct. 11, 2017

I've been a MSN customer for a long time, through all their editions. It seems like every time they put out a big spiel about how the upcoming edition is so much better than the previous version. The longer you have it the worse it actually becomes. This newest edition, Windows 10 seems like the very worse than all the previous editions Microsoft has put out. Never & I mean never have I had a upgrade that freezes so much as windows. When I had a Windows 7 computer I downloaded a upgrade. I had it for a week and found out that it was crap. Then I contacted my brother-in-law who is a computer geek & he told me not to download it, and if downloaded, to erase it & go back to Windows 7.

But, I had already did that then. I eventually had to buy a new computer & it came already loaded with Windows 10. The more I use it & have it the worse I hate it. I know this, that the next computer I buy will not be a Microsoft computer. I'm fed up. I'll be buying a Apple. I'm tired of all the freezes & lock ups with Microsoft products, I'm done with Microsoft & their products. So if you're thinking about downloading or buying Microsoft, look elsewhere. Unless you enjoy having to deal with aggravation, indigestion, and just pain in the butt crap. If you like all that then go ahead & buy a Microsoft product. But, the longer you have it, you'll find out like me. Microsoft sucks!!

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Verified Reviewer
Original review: Sept. 17, 2017

Despite that Hillary Clinton lost the presidential election almost 10 months ago, and holds no position in the government, or the democratic party whatsoever, today, MSN.com despicably selected one article about her, of course one that denigrates and take down her once again. The article in question is titled “SUBPOENAED BY THE FBI?"

At first I was surprised I had not heard about that, one would suppose that this article refers to something actual, important, something that would INFORM you of current events. Well, don’t think that way; you could be not farther from the truth. The article in question was selected by msn.com editors from a fake news site and inserted to pursue an unsaid agenda against Hillary Clinton, maybe even the Democratic Party, and maybe divert from Trump current issues and difficulties. The link identify the source with the phrase “by Swingstate”.

Want to know who is Swing-State? OK, google swing-State.com you will see a list of titles on that page, most of them detrimental to Hillary Clinton. Among them: 5 Reasons Hillary Clinton Would Be A Terrible President, 10 Ridiculous Things Hillary Clinton Has Said On the Campaign Trail, Who Will Most Likely Destroy the U.S. Economy – Trump or Hillary? Of course, the article concludes that would be Hillary, And even one against Bernie Sanders: 5 Reasons Bernie Sanders Would be a Horrible President.

No names, no physical address, nothing other than the titles. At the bottom of the page you will see a link: About. Click on it… It will take you to another page whose only information is printed below, and it has a link in blue color that says Swingstate. About Swingstate - "We are asking questions that others are afraid to ask."

The question now is: WHAT KIND OF JOURNALISM IS PROMOTED AT MSN.COM WHEN THEY SELECT THE MOST IMPORTANT NEWS FROM FAKE sites like Swing-State?!! In the front page of MSN.com, the picture of Clinton has a link taking you to one of the aforementioned articles. I mean, msn.com editors must be very proud of their discovery... and their promotion of fake news sites.

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Verified Reviewer
Original review: Aug. 22, 2017

MSN News Comment Section - I feel that MSN or maybe the "Washington Post" is trying to control what the majority is trying to hear and read. We have witnessed fake news and bad news reporting, an agency trying to sway public opinion one way or another. I feel it is the super rich who are controlling the news. I am upset that we citizens cannot make a comment on a topic, stupid or not, some have no other way to communicate with others and looked forward to reading the comments. Me I personally I liked to read the comments, it made news articles worth reading and comments they were putting out made it fun reading. I believe that they got rid of the comments because somebody got their feelings hurt.

Maybe I should contact some of these writers and start my own paper just so people have a place to vent, it's far better than what they are doing now. People now, are beating and killing one another. Let them voice it out in your comment section, maybe you'll find a few bad apples that way too. MSN I am so sad to see you do this, have you decided to refute freedom of speech too. It's almost exactly opposite of what you would expect a paper to do, reporting at its best, lol... Please, put the comments back in. Currently looking for another site that will let me speak freely.

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Verified Reviewer
Original review: July 28, 2017

Recently, MSN has removed the comment section from the bottom of their articles. Most of their articles are from the Washington Post, who we know are so far left on the liberal scale you think you're falling off the earth. Anyway, obviously they are afraid of hearing the truth of their garbage posts and won't allow anyone else their opinion. Here is what is at the bottom of their articles now: "MSN has temporarily removed commenting on our websites while we explore better ways for you to engage in discussion on the issues you care about." They should either allow the public opinion to be heard or not be able to publish at all.

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Verified Reviewer Verified Buyer
Original review: July 23, 2017

I previously wrote a negative review about the cowardly actions of msn of not allowing their readers to comment on their articles. As expected, msn refuses to publish it because it is in conflict with your biased liberal puke agenda. You are nothing but a cheap drug store tabloid with absolutely NO JOURNALISTIC INTEGRITY!!! Thank God for President Trump! He at least has the balls to call you what you are - FAKE NEWS!

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Verified Reviewer
Original review: July 14, 2017

The reason for the review is rather simple. MSN wants to control you. It is always freezing up, very poor service. When you contact them, they blame you for the poor service. Before I could always post in the comment section which they now have removed. They say "try this or that." Why? They removed it themselves and won't put it back. MSN is like a communist or socialist rag.

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Verified Reviewer
Original review: July 12, 2017

When I log out of my Hotmail account, it automatically shoves me into this awful news site. It's very biased, very shallow, and runs mostly on clickbait articles. It causes the browser to hang up and crash half the time. Why can't we quit Hotmail into Fox News or some other site? Also just noticed that MSN disabled comments... so they can say stupid stuff, but dare not let their own readers say anything at all.

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Verified Reviewer Verified Buyer
Original review: July 12, 2017

MSN, you push far leftist media constantly that doesn't serve your subscriber-ship well. It's not balanced whatsoever. You are the Microsoft that told me/us to upgrade to Windows-10. I/we had to have an MSN account. I find that disturbing as well considering the almost monopoly you have in the software industry for computer operating systems. And what's your answer, feed everyone the leftist push garbage day in and day out. You took the "Join the Conversation" piece down because things weren't quite going your way as you were lambasted day after day for your leftist agendas and Trump hit pieces from the far left media sources you post.

The Kelly Ann Conway / CNN piece which had plenty of negative comment about the leftist media certainly showed you how ineffective your agenda's are working. You want to make "Join the Conversation" better as you state on the disclaimer as to why it's not available right now, then stop pushing your stupid far left media agendas. The American people are smarter than this. Even the younger ones whose minds you're attempting to pollute, a lot of them eventually figure you people out in time. Your product is bad and it's why I'm here with your one star rating.

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Original review: April 7, 2017

The worst information out there. I truly believe they are trying to insinuate a riot with their liberal views. They cannot be trusted unless you like to be infuriated by them which I believe gives them satisfaction. One scary news source!! Sorry MSN. I am not a puppet.

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Verified Reviewer
Original review: March 25, 2017

I'll keep it short, the news on the main page is biased garbage. I tried giving it a chance but it's gotten ridiculous. If it wasn't just for that I could deal with it but now all our computers at work were forced to use the new Outlook and that truly took the cake. MSN has become a bunch of whiny liberal people that ALSO can't make a good product.

Verified Reviewer
Original review: Feb. 21, 2017

I have been on MSN for a while. I used to think it was a great company. That was until today. Apparently someone in Russia or China is in my account. They have blocked my email. I tried 2 times today to prove I was the person. They wasn't having any of it. I phoned up the company and they want £150 for me to have my account again. I don't have that kind of money. I set up a new email and politely asked them to send my L Ron Hubbard stuff to my new email. They refused. They sent me a link so I clicked on it thinking that maybe they have given me my stuff that I paid for to me. Opened it up to find porn. I won't go into details as it was disgusting. I kept trying to phone them up asking for my L Ron Hubbard stuff and the stuff I paid for only for them to hang up on me.

Thankfully National Express forwarded my traveling details. I am back in the church Thursday so will ask if I will have to pay for the course again. I cannot believe MSN. I would highly recommend not using MSN at all. Some of you may think I waste my money but think of it this way... How about if you brought something and they took it from you? Something you were into. It only takes one time for you to be hacked then they demand money of you. I highly recommend not using this email. Use Gmail or Yahoo.

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Verified Reviewer
Original review: Feb. 17, 2017

I took the time this morning to create a page because, I wanted the world to know my opinion about MSN news coverage about President Trump since early in the campaign. It's a bunch of BIAS garbage. They need real journalists that don't hold an opinion of the man and actually report, WITHOUT all the suggestive language. It's VERY obvious whoever the journalist is does not approve of the President. It's time to move on from the scandal of the campaign, and report without all the demeaning rhetoric used against the President.

Americans need to unite behind this man so he can actually get some work done. I can not STAND reading MSN news, it never ceases to amaze me how I can read one thing about an occasion and then I see a totally different view somewhere else, OR if I actually watch what they are reporting on, it's not that big of a deal. It's ridiculous. Trump HAS NEVER held public office. In my opinion he can spout off and be angry if he wants, and I do not think any less of him. MSN, I am DONE with you. I can get REAL news, with a REAL analysis, elsewhere.

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Verified Reviewer
Original review: Feb. 16, 2017

Hotmail decided to take upon itself to check what level of security is important to me. It's been hounding me for my phone number and I don't want to give it to them so now it will not let me into my own account. It's holding my messages and millions of others people's information hostage and there is NOTHING one can do. I am complaining here but I know there were thousands before me and it will end up being just another complaint without any action. We, the people, are powerless against these giant bullies and that's the way they want it.

Hotmail went further today: It forced me to add my complete birth date and my preferences where I shop, the color of my underwear, my favorite food, etc. And then said: "Thank you very much. You still can't get in!!!" Even to get into the consumer affair pages I had to allow this application to view my email (which had to be an account I currently have with Giant bullies) and give consent to this site to do whatever it pleases to my data! I have to consent to have you view and MODIFY all my data. Is there ANY privacy left or do I need to drop out of the Internet all together?? I hope you all go to hell. Crooks.

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Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: Dec. 18, 2016

I sent two emails yesterday about not getting on to play games, since that my wife & myself have got back on. When the wife tries though she has it come up on the screen. The connection was reset on a white background, nothing else. She then has to go another way to get on the games. She also lost out on bonus point by not playing. We both think that it was your problem. We should get more bonus points. Thank you.

Original review: Dec. 12, 2016

My wife & I have played slots on msn for about 2 years, the last while we can't get on to play slots. I phoned Microsoft free service & after talking to your support staff which I had read was free he checked out a few things on my computer & tells me he can fix the problem for about 79.00 dollars. I don't know how they can say free service when he comes up with amount of money. I don't know how many other people have been ripped off but I know we are both finished with msn. Going back to pogo. They're honest anyway. Thank you & goodbye forever.

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Original review: Nov. 30, 2016

After installing windows 10, I try to login to my outlook.com account so I can play the games and use the apps in the App Store. All of a sudden the windows login screen for the App Store tells me there were too many Login attempts and that my account had been suspended. I then tried to reset the info, but since I changed my debit card before this happened, and I only use their email for logins, I had no way to valid my account, and now I'm locked out forever. They won't let me back in.

Also my USB 3.0 Windows installation media was misplaced, and since it's linked to my account it should have been very easy to have them give me my product key, and simply make another usb install from their download iso. But no they refused and told me the Amazon.com was the one to ask for the product key. I've been in the IT field for decades, so I know better than to fall for that. They were misleading lazy, and as far as I'm concerned robbed me for the price of Windows 10 and all the stuff I purchased on my now locked App Store.

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Verified Reviewer
Original review: Oct. 17, 2016

It's evident that msn.com behaves as a step mother to Kannadigas. One of them was the recent clash with tamilians regarding Cauvery water where we protested for our rights, many of the national news channels and online sites including msn.com stated Karnataka as an intolerant state. If we Kannadigas are intolerant then why would we Kannadigas are only 30% in Bengaluru facing all kinds of problems (housing, water, traffic, our language & culture hamper) because of outsiders crowd here. The whole of India is staying here peacefully since 15-20 years enjoying all benefits & privileges of what we Kannadigas deserve.

If you guys can promote negativity, why don't you promote good things of us? I have msn promoting all languages (Hindi, tamil, telugu and malayalam) actors and their movies. Why not Kannada?? Even our movies are rocking worldwide since 2 years and good quality movies. We have made sensible/intellectual movies! Our movie 'Thithi' has won 10 international awards, have you promoted this movie? The movie 'Nagarahaavu' made with a budget of 40 crores despite our Vishnu dada is dead with replacement head technology from Makuta effects is released. Have you promoted this movie? I'm a Kannada activist and raising my voice on behalf of all 6 crores Kannadigas. Please implement this and promote Kannada actors/movies.

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Verified Reviewer Verified Buyer
Original review: June 23, 2016

I contacted MSN for help regarding a problem with the new Office 2016 I had just purchased. The help staff requested access to my computer via letmein.com. I gave him access. Once on my computer he said the problem was with the program I bought. He offered a credit so I could buy the more expensive one and not have to pay twice. He put a form on my screen and asked me to fill it out. He made sure I used the same credit card so I could get the credit he claimed. Once I filled in the form he said since I had paid I could now talk to a technician. I told him I would pay nothing to correct a problem caused by MSN. He said he could do nothing and the charge would go against my account. In other words in order to get a credit of $149 he charge my account $149. I contacted my bank to report this scam and they told me that MSN had not charged the second amount to my account but a third party company did.

It turned out that the support staff member was in cahoots with the supposed tech firm, called myPhoneSupport. I spent two hours trying to get the charge reversed but the firm refused to do so and my bank would not reverse the charge either. So I paid $149 for the wrong program and another $149 to fix that. After I explained to another senior MSN tech staff member, she refunded the first $149 but myPhoneSupport would not even return my calls. Beware when TALKING TO ANY MSN SUPPORT TECH PERSON THAT THEY MAY SEND YOUR INFORMATION OR REQUEST THAT YOU GIVEN IT TO A THIRD PARTY who have no intent to assist you. When I contacted MSN they knew nothing about this firm myPhoneSupport. I will never buy anything again that has MSN on it. I am buying an Apple tomorrow and never looking back. MSN at one point was a good company. Now they are a bunch of crooks it appears.

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Verified Reviewer
Original review: June 6, 2016

First I beg Dave's forgiveness for the obvious plagiarizing of his recent review. His review was so spot on, I felt the best I can do is copy it. Thanks Dave and so here it is... "MSN should have a new slogan. MSN.com not responding, recover webpage. MSN is the lousiest website there is. They run far too many ads that they are unable to load properly which causes the webpage to malfunction. Also their new 'refresh the page' banner which pops up constantly also interferes with whatever you are working on. It seems it's not really the news they want to update but the damn ads. They need to hire a whole new IT dept with employees that have at least a half a brain."

Original review: June 2, 2016

MSN should have a new slogan. MSN.com not responding, recover webpage. MSN is the lousiest website there is. They run far too many ads that they are unable to load properly which causes the webpage to malfunction. Also their new refresh the page banner which pops up constantly also interferes with whatever you are working on. It seems it's not really the news they want to update but the damn ads. They need to hire a whole new IT dept with employees that have at least a half a brain.

Original review: March 12, 2016

A hacker took over my account and I tried for days to recover. In their final e-mail they suggested that I create a new e-mail, but I won't. I want my e-mail. I answered all their questions. I won't come back.

Verified Reviewer
Original review: Jan. 24, 2016

I just went through hell to get simple pdf email attachments to print. Ridiculous 2 and 3 steps to get my HP Envy 4500 printer to print simple pdfs and I know how to get through the maze when not simple. THIS IS BS!! Extremely pissed off at midnight helping my wife... Again ridiculous!! FIX IT!

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Verified Reviewer
Original review: Nov. 25, 2015

MSN today covered a story on Turkey rightfully blowing a Russian war plane out of the sky after being warned ten times not to continue flying. It appeared as though everybody was going crazy about the story but it ended out being completely untrue as MSN were deleting any comments that were agreeing with the Turkish actions. They have obviously got a problem with the Turkish and love nothing more than instigating this kind of hatred in people which is why anything they print should never be trusted. NEVER trust a news source that edits the opinions that differ from theirs. I will never read another MSN report in my life.

Verified Reviewer Verified Buyer
Original review: July 25, 2015

I, and I am sure many others, use MSN.com as their home page. My first ritual in the morning is to look at the rotating section of the home page which provides the top news or human interest stories of the day. I have come to trust MSN as source of news and information UNTIL NOW! Now these rotating banners have embedded advertising disguised as stories. There are many places on this site that advertising is prevalent but not on the rotating headline banner. Not the place!

MSN.com has abandoned any journalistic integrity. Any news site that you have to carefully examine every link to determine make sure you haven't be duped into reading an ad disguised as a story or worse, going to a site thinking it's a trusted source only to find out that not only is it an ad but the ad is sponsored by unscrupulous foreign organization with malicious intentions. I guess it proves the point that you can't trust a product company like Microsoft to also be a trusted news outlet. The lack of integrity starts at Microsoft's core, its leaders. Once lost, trust is a very difficult thing to get back. I'll try CNN.

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Verified Reviewer
Original review: May 9, 2015

MSN spontaneously sending phantom emails - My account runs through Outlook. At the bottom of the screen (where it tells you, "all folders are up to date," I also see, several times per day, "sending message *,*** of *,***." What are these messages? And where are they being "set" to? Are they all my old messages that I have not deleted? The enormous number in my "deleted" folder (I have tried to reset it to not store all these, but to no avail). Since I get no "replies" to these thousands of emails that are "sent" per day, I assume it's either a "phantom", or it's the NSA (kidding, but not much...).

Original review: April 10, 2015

My email has been hacked. It when I contacted tech support with MSN - they didn't want to do anything after letting me know that my email had been basically taking over and that any of my information that had been emailed to me from my insurance companies from my utility companies from my personal business was now out in the open. They want to charge people. They are not securing their email at all and once you're taken advantage of they continue to take advantage of you. I reported the lack of security and activity and they chose to do nothing about it. For I give them a dime I will take my business to Road Runner where there is security and I would give it to them before I would give it to MSN who chooses to rape their customers.

Verified Reviewer
Original review: March 31, 2015

Me and my Husband can't no longer going into our account for 3 days now!!! I have family that try to Email us… I can't get my email! It ask for my password and it not working, so I try other password and still not working. No help, no nothing. :(

Verified Reviewer
Original review: March 12, 2015

MSN gave access to an unknown person(s) in another Country & allowed them to become a co-owner of my account. They won't do anything to help me. Now they have eyes on me & I'm disabled so social life is online & it's been taken from me. No support.

Original review: Feb. 23, 2015

I just found out that we have been paying MSN $19.95 every month for the last 10 yrs for the dial up service that we don't use. It's because it's an auto payment on my husband credit card. He thought he has to pay as his email is .msn, which is free. There should be a lawsuit against MSN for this.

MSN Company Information

Company Name:
Microsoft
Website:
www.microsoft.com