MSN Reviews

A hacker took over my account and I tried for days to recover. In their final e-mail they suggested that I create a new e-mail, but I won't. I want my e-mail. I answered all their questions. I won't come back.

I just went through hell to get simple pdf email attachments to print. Ridiculous 2 and 3 steps to get my HP Envy 4500 printer to print simple pdfs and I know how to get through the maze when not simple. THIS IS BS!! Extremely pissed off at midnight helping my wife... Again ridiculous!! FIX IT!

MSN today covered a story on Turkey rightfully blowing a Russian war plane out of the sky after being warned ten times not to continue flying. It appeared as though everybody was going crazy about the story but it ended out being completely untrue as MSN were deleting any comments that were agreeing with the Turkish actions. They have obviously got a problem with the Turkish and love nothing more than instigating this kind of hatred in people which is why anything they print should never be trusted. NEVER trust a news source that edits the opinions that differ from theirs. I will never read another MSN report in my life.

I, and I am sure many others, use MSN.com as their home page. My first ritual in the morning is to look at the rotating section of the home page which provides the top news or human interest stories of the day. I have come to trust MSN as source of news and information UNTIL NOW! Now these rotating banners have embedded advertising disguised as stories. There are many places on this site that advertising is prevalent but not on the rotating headline banner. Not the place!

MSN spontaneously sending phantom emails - My account runs through Outlook. At the bottom of the screen (where it tells you, "all folders are up to date," I also see, several times per day, "sending message *,*** of *,***." What are these messages? And where are they being "set" to? Are they all my old messages that I have not deleted? The enormous number in my "deleted" folder (I have tried to reset it to not store all these, but to no avail). Since I get no "replies" to these thousands of emails that are "sent" per day, I assume it's either a "phantom", or it's the NSA (kidding, but not much...).

My email has been hacked. It when I contacted tech support with MSN - they didn't want to do anything after letting me know that my email had been basically taking over and that any of my information that had been emailed to me from my insurance companies from my utility companies from my personal business was now out in the open. They want to charge people. They are not securing their email at all and once you're taken advantage of they continue to take advantage of you. I reported the lack of security and activity and they chose to do nothing about it. For I give them a dime I will take my business to Road Runner where there is security and I would give it to them before I would give it to MSN who chooses to ** their customers.

Me and my Husband can't no longer going into our account for 3 days now!!! I have family that try to Email us… I can't get my email! It ask for my password and it not working, so I try other password and still not working. No help, no nothing. :(

MSN gave access to an unknown person(s) in another Country & allowed them to become a co-owner of my account. They won't do anything to help me. Now they have eyes on me & I'm disabled so social life is online & it's been taken from me. No support.

I just found out that we have been paying MSN $19.95 every month for the last 10 yrs for the dial up service that we don't use. It's because it's an auto payment on my husband credit card. He thought he has to pay as his email is .msn, which is free. There should be a lawsuit against MSN for this.

No matter how clean and having to do with the article the comments go with, my replies to other comments keep getting blocked.

I have not been able to use MSN for two weeks. Going to MSN Games is just a great big mess and this is the second time within one year with two different computers that this has happened. I have deleted the cookie, reset, deleting Active X, reinstalling and the same with Java. I now get to the second box but it just stay there… Microsoft can fix any other things or software with Mr. Fix it but not this MSN. I have never seen a company try so hard to run customers away from the protect. There is NOTHING and I do mean Nothing to make this system come back up that I can find and I was told by a friend that I might have to format the hard drive - this is crazy to the core. If anybody know how to get this system working again please let me know.

I would like to add my name to the list of unhappy users of the new msn.com. Some of the other posters have already identified the many reasons this is a terrible piece of software. Please let us go back to the old page or I will not be using this junk. It is big and cumbersome, and as someone pointed out a giant delivery system for advertising. I cannot even get it to keep me signed in on my private home computer! This after I sign in and check the box that says "keep me signed in". Yahoo is looking very good, unless anyone has other alternatives. The new MSN.COM is one more crummy product from the evil empire. Please either fix it or replace it! I am unable to post this with zero stars so I give it 1 star.

In September 2014 MSN made good on its threats of turning off my.msn.com and forwarding it to msn.com. At the same time MSN reformatted msn.com to become just one large page of advertisements and splash ads. The complete customization of my.msn.com is gone with very little choice on content and accessing any content requires multiple web pages and mouse actions. The new msn.com is designed to accomplish only one thing, generate revenue for msn.com due to selling ads and link revenue. Hopefully once MSN notes that that page hits drops and revenue drops they will return my.msn.com to active status without the extreme amount of advertising now found on MSN.com

Who do you use for field testing these changes? Masochists?? Trying to change the location for a Weather report from what is automatically input to my actual location was unbelievably frustrating. So, I will probably switch to Google after a long relationship with MSN. Sorry!

I have ever had more trouble finding things on MSN - on the new system than anything I've come across. I wish they had never touched it. If it ain't broke.... Don't fix it. Put it back like it was!!!!!!

My computer remembers my password and email and they won't let me in. All they want is a card. I've had that password for years and email now. They say I forgot it.

MSN stopped working may 8th. I called their help and support number and after 3 hours of repeating the same steps they told me I needed a cd to reload MSN Internet back on my computer. I was told it would take 7 to 10 days. I still had not received it by June 16th. MSN repeated told me it was ordered and I spoke with 3 supervisors and several others to find out where it was and they said maybe my post man stole it or someone took it from my mailbox. My mailbox goes directly into my house. I was told on June 16th that the payment they took would be refunded back to my account in 72 hours, instead they tried to take an additional payment on July 6th, I still had no cd to reload or service. I have made many phone calls trying to resolve this. It finally arrived July 12th. Now no at MSN is capable to install the software. Tech support says it's a billing and password issue and billing and password say it is a tech support issue. I have received 19 emails from MSN asking for details on my account and still no one can resolve this. They took my money and cannot provide service. All I've gotten are meaningless apologies and excuses. They take no responsibility for anything.

On April 6, 2014, I purchased a new ACER Aspire computer, with Win 8.1 installed, from our local Walmart store. On the same day, I emailed Microsoft Support asking for assistance in transferring email from my old MSN account to my new Outlook account. It is now 46 days later, 31 emails to Microsoft Support, 2 telephone calls, 2 chat sessions and a letter to their CEO Satya Nadella (who has not responded in about two weeks), all to no avail as I am where I started on 6 April. On top of all that, it appears that Microsoft may have blocked me from using their support website as I have been receiving the same message for the past 10 days -"Ummm...we seem to be experiencing technical difficulties, but we are working on a solution right now. Please try again later." It would take several more pages to explain the problems that are in the 31 emails, phone calls, chat sessions and in dealing with a sarcastic Microsoft representative. I need the old emails but at this point, am not sure if I will ever retrieve them. What a way to run a business. At this point, I am trying to see if Walmart will refund my money. I guess my next step is to contact the Washington State Attorney General and file a complaint against the Microsoft Corporation.

"MSN has stopped working" message - I get this message several times a day sometimes after 10 minutes and other times after 2 hours more or less. No real pattern to this but it's very annoying. I've complained on their feedback page over and over for a month or so with the expected... no response. We've all heard people complain about Microsoft. Now I'm adding myself to that list and I've used MSN and other Microsoft products for over 2 decades. They could care less.

Easy to see from other comments that MSN service is totally, fraudulent, inferior service. Believe it or not, I started with regular MSN and then was forced to switch to Premium about ten years ago. They just keep getting worse: Selling your ID to advertisers, aiding NSA in spying, transferring help desk calls to offshore countries where idiots that don't speak good English struggle with even the most fundamental issues. It's garbage. Time to change and get A real email program that protects privacy and has software that works. Stay away from the giants and seek out alternative companies.

For the last few weeks, MSN pop-ups have been appearing at the bottom of our computer screen. I want them removed. I did not ask for them and they are very provocative. Please instruct me as to how to do this.

Wed 9/11/13, got an automatic update from MS on computer overnight. Morning of Thursday 9/12/13, went into computer and all of my MS docs had been changed to MS Office - I couldn't open any of my hundreds of documents. Later that day, my computer all of a sudden showed MS doc icons and could open. Today, I spent all day on the phone (8 different people). I was to get a call back from Microsoft Word within 2 hours and have not. Have had MSN, MS, Norton and an MSN specialists tell me "it has to do with a glitch in the update they downloaded into my computer (and others)." I can not open any attachments with doc or docX - MSN has blocked them.

I recently logged into one of my secondary .msn accounts with the incorrect password. I then re-entered the correct password and was told that someone tried to access my account and it needed to be verified... Fine... I had the security code sent. After entering the code, it now says that since someone has tried to access my account, I must change my password. No one has tried to access my account but me. Called MSN explorer tech support and was given a case # and transferred to some stupid rude person. I proceeded to tell him my issue and told me it was nothing that he could do but change the password.

As of 8-5-13, not able to access our email. MSN claims someone else is trying to use it. I spent over 2 hrs on the phone with people that I couldn't understand. I was hung up on, transferred, and given other numbers to call that led to nowhere. I finally got a hold of one person that seemed to be very helpful and was issued a ticket # and was advised that I needed to set up another email address for contact. Still no contact!!! I used the "guidelines" online and got nowhere. It was asking questions like, people's email addresses that I have sent, subjects, folders I had created...

I thought MSN was a free service. Why is MSN allowed to ripoff their customers? Both me and my son have had our email accounts halted, and when we phoned them to resolve the matter, they said for a one-time payment of $66, they will correct it. When I said no, it's a free service, they then put the phone down. I then phoned the UK Tech Support Team to complain about them, and they, too, ripped me off by keeping me on the phone for 18 minutes, which was costing me $1.53 per minute. When I started to demand to talk to someone higher, they, too, then put the phone down on me.

I don't understand why MSN posts to the entire world so many non-sense news. It's insulting to those of us who look for something that is good - community goals reached, elderly people who gave their youth to communities, students who've reached goals that marked their family, friends and community, those who do good unto others, topics that will encourage good behavior to our world today. We are tired of the gossip, hypocrisy, lies, drama, stars that do the dumbest things that doesn't matter, negativity of all kinds, dress codes that degrade people. Oh my! It just doesn't stop. Enough is enough. I think you need reporters that have a vision of goodness, living clean, positive, outgoing, excellent co-workers who do good unto others, so they will be able to write something that comes within and not go along with trends of this world. Thank you.

Why do I have to know about Kim Kardashian's mouth? Don't you have real news, something worthy of being printed, be it online or on paper? How many pregnant women are there in the world and what makes this one person so interesting to you? Just money, I'm sure. Please get back to real news and real people or call yourself TMZ or Extra. Some of us really want to know the news, not the crap. Thank you for the actual stories you do cover.

I had dial-up service through MSN. Finally got broadband in our area. I called to cancel MSN. They offered multiple emails with antivirus. A year later, I got a virus in my email that was very severe. I messaged them and they locked me out of my account but continued to bill me. Since then I have been unable to get a person on the phone to cancel the billing. It took me 3 years to finally get through. They claimed there is no account associated to that email address. Well duh, you locked me out! They wouldn't cancel because I can't remember the phone number associated with the account. But I have all the rest of the billing info. Now they will finally cancel it and will refund me $10.50 because of it not being used. What about the last 3 years of non-use? I was locked out! Do not do business with these idiot crooks.

Libya Embassy Attack - Why do you not cover this? Failure to do so is not acting as an independent news organization. All I see is fluff. When will you get to some real reporting? I have to go to FOX to get any real reporting. By the way, they allow both sides to present their views. Yes, they do lean right, but at least they show both sides.

I paid MSN for the premium email package that was supposed to protect from advertisements! Why are there naked fat people showing up under my folder side bar representing some type of advertisement? How disgusting!

My Grandma has been billed for Web TV and has not had a box since 2004. I saw her bank statement a few years back, asked her about it and she said she didn't want to talk about it. She has had some health problems and my Uncle took over her affairs. He told me about the billing and I was shocked to see it on her BofA statement years later. We have tried to cancel the $21.95 charge and MSN said they needed the email address to pull up billing. We asked BofA if they could help cancel it and no luck there.

I have had my Hotmail account for over 20 years. I recently signed out and could not remember the password. It has been 3 days and I have received no help in getting back in. I have jumped through all of their hoops and have even called and been assured that they would escalate my problem. The issue is that the people did not even report the right problems, gave me the wrong case numbers, hung up on me, do not know how to transfer calls and have no customer service whatsoever. I believe that the company needs to be shut down and one that is reputable needs to be established in its place. It should not take 3 days to simply reset a password. I have given a 1 star rating as it will not allow me to give any lower than that. I have now missed two possible job opportunities as the needed information is in my e-mail and MSN reports that there is nothing that they can do. I should simply continue to wait until their computer techs get to my issue and then they will let me know!

I tried to log in to my MSN email account and received the message "Your account has been temporarily blocked". There are no options to speak with or contact anyone regarding my email account being blocked. There are no options for a chat window or email contact info to communicate with a representative. I have filed an FCC complaint against MSN since all my business and account holders communicate with me via email.

I was billed for $18.95 twice in the same day for an account I don’t have. They refused to give back my money because it was a fraud case. They refused to give me any information on the case so I could press charges on who did it. Do not deal with these people.

For years, I have paid for Premium Choice service for my MSN email account. MSN Mail recently disappeared and I now use Hotmail. I can't get support because the automated phone system insists I don't have premium support because they claim not to have a phone # associated with the account, so I am not eligible for premium support. I pay them $10.82 a month for this nonexistent service. I started with them when I had an associated phone # because the service was dial up. For years now, I have been on cable, but can't get this through to support. Your service should be called non-support customer service. It's awful.

Hotmail blocked my account, requiring that I enter my password. It has been at least 6 years since I used the password and of course, I have no record of it. When I entered "reset" including the creation of a secondary account, the entire request kept flipping back to me. Repeated phone calls to Help services were of no use. I understand the need for security, but Microsoft makes the process so error prone that it is nearly useless. The programmers in Redmond need to understand that what may seem efficient to them, in actuality, does not work. I have read numerous complaints regarding their service. So much technical support work is outsourced that the left hand does not know what the right hand is doing.

I have had two Hotmail accounts for many years, perhaps a dozen years or more. Not anymore. Now, they have a new Hotmail version and are locking everyone out of their own email because of extensive security breaches. I will not be going back. The first one got hijacked and the rogues who took it were sending out emails as if from me to all my contacts with a viral infection included. I had to close the freaking account to stop it. The second account has just now been blocked by MSN and try as I might, they won't recognize me and let me recover my own account, saying it appears that someone else is accessing it.

I have tried unsuccessfully numerous times to disconnect the incoming MSN junk email for my ex-husband who died in July 2011. Every time I go into his mailbox, there are hundreds of junk emails. There isn't anyone to call because he doesn't have a paid account. Help! Stop! This can't continue!

I bought a disc for a game called "Dream Day First Home.” My computer was in for repair and he had to take the games out of my computer. I was able to re-install all the other games that I purchased from other companies. My disc for MSN Games says that I have to pay for it again. I bought the stinking disc. I should not have to buy the game again! I should be able to download from the disc.

I have been forced to install Windows Live. I do not want this version of Hotmail and all the rest that goes with it. I was under the impression that this could not be done, you should be able to choose what version of software you wanted.

Having logged into my email account **, an account I have used for over 12 years, I was told I need to provide information to have it unblocked. The alternate email address given is not mine and the forwarding email address is not known to me. How can I get my email account unblocked as I now feel my account has been hacked or scammed? Information requested includes my credit card details. I do not have and use credit cards. Therefore, I am unable to provide information as requested.

I keep getting spam mails from Hotmail.com. Can you help to put a stop? I have complained to Hotmail, but with no help whatsoever. Thank you.

I have a different email provider. When I send a message, the "reply to" address shows **@msn.com. I don't know how many messages I have lost and have been wondering why I haven't gotten a reply to some of them. I am afraid a virus was put on my machine and I passed it on. I just primarily want that taken off my emails.

For the second time, the MSN free online games will not download. This time, it has been three months since it stopped. Please correct it. The first time, it started on its own.

Okay, someone hacked into my MSN account I have had for over 12 years. They accessed my account by which they added themselves to my alternate email address. Each time I would go in to retrieve a new password, of course, they were getting the new password as well. I contacted MSN to ask if it was possible for them to fix this problem. By now, all my sensitive email has been compromised: bank statements, accounts I had opened with financial information, the whole works. I now had an Arab who has complete control of my account. Everything in Hotmail is in Arabic.

I bet you didn't hear about a real hero's passing, but we've sure heard a whole lot of crap about Whitney Houston, Lindsay Lohan, Dr. Murray, that sick-o Sandusky, and a 72-day sham marriage. Here's a real hero and his story: You're a 19-year old kid. You're critically wounded and dying in the jungle somewhere in the Central Highlands of Vietnam. It's November 11, 1967. LZ (landing zone) x-ray. Your unit is outnumbered 8-1 and the enemy fire is so intense from 100 yards away, that your CO (commanding officer) has ordered the helicopters to stop coming in. You're lying there, listening to the enemy machine guns and you know you're not getting out. Your family is half way around the world, 12,000 miles away, and you'll never see them again. As the world starts to fade in and out, you know that this is the day. Then, over the machine gun noise, you faintly hear that sound of a helicopter. You look up to see a Huey coming in. But it doesn't seem real because no MedEvac markings are on it. Captain Ed Freeman is coming in for you.

There are so many menial stories that are headlines and Coach Joe Avezzano isn't even a topic. He passed away yesterday and is not even mentioned on my MSN homepage!

How can I get rid of Bing and this irritating screen that goes over the print, making it impossible to read even if I wanted to? Every time I hit a different key, Bing pops in, covers up the whole screen and is impossible to reset or remove. I would prefer to have Mozilla as my browser or Internet Explorer. I am not too computer literate and I truly hate Bing. Thank you.

I am a Verizon customer and have MSN with my subscription as of 3/1/12 that ended. To continue MSN service, I was offered a paid subscription with MSN. I agreed so as to not lose some features. I paid and was given an email receipt, but I cannot use the services. I am unable to log in and the favorite feature is gone. I have spent all morning trying to get a person to answer me to no avail. I have spoken to "sales" where I paid my money, but they "cannot" help. I have tried to find a number but when I do, it hangs up after a while and the online remedies do not work other than to see that there is no recourse. Can you assist or point me in the right direction? Any help or guidance is greatly appreciated. Thank you.

Every time I go to log in to check my mail, it says "error: bad request". It's really annoying. I should be able to check my mail whenever I want.

Specials.msn.co.in is a fake site based on fake counting. Please stop this site from working. The site is pertaining to consensus but there is consensus counted only on click. No other information is required and also a single person may, as many times, click whenever he wants. So Please stop this type of fake site to work.

After a few yrs on Dial-up, I finally went to a broadband modem. When I called to cancel my MSN account, I was told that no refund would be issued. I'm 5 days into a new cycle that I've already paid for. After being routed through many people and spending at least an hour and half on the phone, the last gentleman tells me that if I would have called within 4 days I would have a refund. What **. And of course he couldn't transfer me to anyone else. He was the end all, be all.

I am thoroughly and profoundly disgusted with the "customer service" that is not provided by MSN. Someone has hacked into my hotmail account and I would like it closed. I have repeatedly attempted to reset the password and I am locked out.

Some program insists on making MSN my homepage when I open my web browser. If I open a tab, it takes me to Bing so I've reset my homepage several times and have stopped using MSN completely; changing my email to yahoo. Now, using only Google for web searches or Yahoo, it still will set my homepage on MSN and bing. Attempts to correct it result in returning to MSN, which I now refuse to use in any way (I've also changed my web browser on my work computers/laptop to Google and Yahoo for the same reason, though they've not yet been affected). How do I get rid of this? I don't even use my MSN email anymore, nothing has MSN related web.

A credit is continuously charged annually or more for an MSN service I haven't used in a number of years. I attempted to cancel the MSN account for at least 3.5 years with no success, and the charges kept coming through. Meanwhile, the credit card has gone through the normal renewal at least once or twice, and Microsoft has a different number. My cancellation of MSN continues to be unsuccessful, and they refuse to do anything else except "escalate" the issue for review.

The updates on the stock site does not update for mutual funds. It updates for stocks and markets. This is true on two different computers on two different systems entirely. Yahoo is still working. The help system is a web of **. At one point, in order to get help, MSN wanted a deposit to charge me. I need to be able to contact someone and get an answer. The problem is with your system.

An advertisement on my MSN home page keeps crashing the home page. The ad is by AdChoices. It shows a pink bunny hitting a telephone pole and when it does, my home page crashes! Please pass on. I hope it's not virusing me.

I have tried several times to reset a password for my MSN account. Unfortunately the information on my password and question were installed in an external drive, which is broken. I was logged out on my computer by a visitor who did not know that my information was not available. I have been a paying customer for years so I filled out the forms to retrieve my information and was informed that my MSN account was retrieved. The PIN # is of no use. I cannot reset a password.

I was told that because I have a free email account (over 20 years of using MSN email), I could not be helped. I am locked out of my email account of over 20 years when I have used the email for job correspondence.

I have an email account with MSN Hotmail for about 10 years now with the same email address. Recently, on Jan. 24, my email was hacked and the culprit sent an email to all in my contact list one by one saying that I am in London and that I needed $2000.00 for help. I could not even get into my email up to now. But, the worst thing is I lost my contact list which is in my account and I am doing business with them as a Realtor and Insurance Agent. I have been asking for help through their website but their customer service is very inefficient and up to now they have not done anything about this problem. Please guide me on how I can get back my contact list from my lost email account. Thanks.

My name is Jan ** and I have been ringing MSN to cancel a direct debit. First, I rang Microsoft as it states Microsoft MSN on my bank statement. This was about 15th January 2011. I was told that I needed another number and they transferred me to another number, where a voicemail said they were closed. On 10th January, I emailed Microsoft Online Customer Service. Hector ** replied on 11th Jan. asking for a copy of my bank statement to show their reference number. I scanned this through on 15th Jan. He emailed back on 17th, saying it was handled by their TechNet Subscription Department and gave me a phone number 13 20 58 saying option 3, option 3.

MSN security of my contact list has been violated. Hackers have gained access to my contact list. My contacts now get emails from my address sent by various businesses without my authorization. I have made this known to MSN via their customer service department. Not only have they done nothing about it, they have not even replied to my email request for how to deal with it.

My e-mail address book was hacked by a spammer that I blocked. The spam continued, so I replied to one of the messages that was sent. The spammer must have resented this, so they contacted one of their low life form people, and hacked my address book, and sent the same spam for discount medications to everyone in my address book. MSN has yet to take responsibility for this. Their solution is to go to justanswer.com, and pay their technicians to fix their screw up.

I want to be fair to MSN, who was my ISP for several years. The people who work for them as classified employees are top notch, for the most part. But, as they say, it's the system. Because of file storage problems, mainly, I did a "system restore" on my aging HP Pavlion PC, which lost my ability to connect with MSN, in favor of AOL.

Get rid of the pop up audio crap or I am changing where I read the news and articles. This is a disgusting invasion of privacy. I am writing my congressman and will be suggesting to the government to look at the internet for cleanup of advertising.

My home page of MSN.com has been replaced with MSN Canada without my authorization.

My email account with MSN/Hotmail was hacked/stolen recently. I have gone through every step described (online) to remedy the situation. Nothing is working. I have waited both online and on the phone for hours to receive assistance from MSN, and although I have gotten through to a few live representatives, the situation continues. I am going on 72 hours of waiting for assistance.

I've had a Hotmail MSN Microsoft Windows Live account for about 2 or 3 years. Someone got into my Hotmail recently, so I changed my password and my year of birth, I put 2010, and when I logged out and re-entered my password, another page came up and said that I needed to put a credit card on there to prove my age. I'm using a library computer so I don't want to put one on there. They won't open my account until I do.

My e-mail was hi-jacked for the second time in a month. I was told by MSN's support team that I would receive instructions on how to fix it within 24 hours. I called back 40 hours later and was told by a supervisor that it could take up to an additional 7 days to fix. He also stated that there was no one in a higher position that was available for me to talk to and they did not even have voicemail (be serious).

Two MSN accounts hacked by London money scam. Accounts now inaccessible to us. We just acquired an iPhone which links to our MSN email addresses. AT&T claims there is no problem and MSN is unreachable. Help, please. Contacts on those two accounts are lost. We pay MSN for services not rendered. We will have to set up new accounts and change contact info with all our correspondents. All of our contacts on both lists were told we'd been robbed, asked to send $1200 to London to help us "settle" our supposed hotel bill. We live in Oakland, CA and have not traveled to London in decades, have not traveled anywhere outside the USA in years.

Going online to play games that are free till 12:00 pm. I find that they are listed as time expired.

They have been spamming my email. I never signed up for anything. I have sent multiple emails to them. They ignore my email. I get 100 or more emails a day. I need to find a way to stop them. Please help me. This is my work email professional. They are nonstop spamming me by the minute. Please help me to stop them and make sure they don’t do that to other. Or, get me their legal department so I can sue them or something.

MSN as well as Apple have taken all consumer rights and stuffed them into their back pockets. We have no privacy--this grandmother here. They slap all kind of junk mail and cookies from near and far upon me, weighing down my computer with garbage. I can no longer watch television for I live in Nevada since retirement and just cannot stand to watch the advertisement for prostitutes in the evening--that is if I can hang through the sorry commercials by corporation who want my money for products not fit to be in existence. Is it not about time you wake up and protect us Americans who need to have a say on this?

The MSN Hotmail team has been doing maintenance on the site for over 4 hours which should have been done within an hour or two and by doing this, they are preventing me from accessing MSN hotmail and my MSN hotmail windows live id and it is getting really annoying now. Please do something about it because they should not be keeping the site down just for maintenance for extended periods of time. It is wrong and unfair to MSN hotmail customers. I put my yahoo email address instead because with the MSN hotmail team doing this, I would never get your message.

Hackers got into my husband's email address and changed all his information and password, so he couldn't get in and re-control his email. Then the hackers sent a message to all of his contacts, saying that we were stranded in London and needed money to get home. When we finally found a phone number to call and get someone from MSN actually on the phone, they informed my husband that they would not (even though they could) shut down his email address, because his email was on the "free" side of MSN and that their policy is to do nothing for those accounts.

If "they" all think that the new MSN home page is so great? Why don't "they" put a poll question or a survey online and ask the people who likes or dislikes the new home page idea. Are "they" afraid to find out how many hate "their" new idea? Hove "they" ever heard of customer satisfaction?

With the new MSN, I no longer have my earth weather icon on the upper right hand of my screen. I kept all my family's weather there at a glance, and it moved automatically from city to city. It is extremely convenient. I miss it very much. How can I get it back? I want it back, and another thing, this new MSN looks like the old from before MSN.

I cannot log into msn chat or hotmail. Seems like someone hacked or some virus got it. All my personal emails, business notices and bills were in the emails. I need it back on as soon as possible.

I have been a MSN internet customer since 1998. I cancelled my dial up account that I had since 1998 on 1/27/10 conf # and was told that as of "today," my account was cancelled and that I had 90 days to reinstate if I wish. On 2/26/10, I received a bill for my monthly fee and when I called I was told that the billing cycle was from 1/14 - 2/13 and since I cancelled 1/26 this bill reflects last month. I was fine with that and asked him what the prorated amount of my reimbursement would be and I was told that they do not prorate and reimburse even though I cancelled after using only half of the month's charges. When I asked how I can submit a complaint, I was told that I was speaking to customer service and that is who you complain to.

MSN barged in and change my front page again. They barged and just take you where they want you to go. I don't know how to get back to what I had or how to stop it. I am sure the best thing to do is get the *** of MSN.

My complaint is in regards to the free Internet accounts that Microsoft hosts such as MSN, Hotmail and Live to name a few. Many Nigerian scammers use these domains for their contact addresses in fraudulent emails. Microsoft has implemented a system that is too strict and rejects valid reports when someone tries to notify them that an account is being used to scam people. This is the only Internet provider I know of that has this system which they think is cutting back on invalid reports.

A mail was received from an unknown ID (MSN/Yahoo Lottery Incorporation), looks like MSN corp. It requests for very personal data. If spam, please control this.

Some time ago, I allowed a family member to sign up for a Hotmail account that had a minimal service cost. That person has since long gone, and I was left with trying to delete, or cancel an MSN account that was charging my credit card. What a total rip-off! I have spent countless hrs. on the phone, and online trying to get rid of these leeches. They keep telling me that they're sending me paperwork to fill out and send back to them, and that hasn't happened in over three weeks! But, of course, they've hit my credit card with yet another charge for something I don't even use. This scam needs to get out too people before more are scammed.

I used my laptop for the first time to go online. It's connected with MSN internet explorer. I visited the same sites that I have always visited on my home/work computer and never had a problem. Within 5 minutes of being online, MSN stated that my computer is infected and I should download their virus remover, I did. Now my laptop is fully infected with worms/trojan horses that somehow infected my admin and my internet options. I cannot even do a simple system restore, which I have done several times when a possible virus has infected my home computer. I cannot even go online to any websites except to download the MSN virus services. I have my virus protection and I can't even load the software because of MSN's virus. The Geek Squad stated that my laptop was not the first to be infected by MSN's virus protection. MSN refused to accept blame.

How does one ask that a news agency report the news accurately? An article appeared today that "Immigrants are suffering" It was not until you got deep into the story that these "immigrants" are illegal. I am an immigrant, those described are not immigrants. They are illegal aliens. I am not suffering and I am not illegal. I did it the hard way. I am experiencing emotional angst.

I subscribed to Cox high-speed cable. I kept getting messages that I needed to update Microsoft programs, especially for protection of my computer. Two days ago, I did so. Now, my Cox Explorer screen is gone and replaced with an MSN screen which I don't like. I want to edit emails while on the Cox screen, which I'm not able to with the MSN display. Also, my computer was fast before, now I can't even get emails. I resent the trickery and deceit which MSN used to screw up my computer. I'm an old man, not an expert computer geek and I feel like I've been hoodwinked. I want things restored as they were and soon. I'll be awaiting your reply.

My complaint has to do with MSN itself. I would like to know why there are so many viruses on MSN. Are they server-based? I do not even have to click on the links, but I seem to keep getting the same virus. Friends of mine are also getting it. Please let me know what the people at MSN are doing to resolve this issue.

I had used MSN for a short time, then couldn't log on anymore. They were supposed to be taking my payment out of my bank account, so I kept trying to call, email, and go to various sites for help connecting. The automatic site is worthless, and I never did get a response from my phone calls - nobody answered. Now, since I've deleted my account with them entirely from my PC, and am now using a much more dependable provider, my Green debit card has been billed for MSN!

For the past several weeks, I've been getting email that says that it's coming from me:**. Once I open it, it turns out to claim to be an MSN Feature offer. But it always turns out to be something about ** or penis enlargements, things like that. It says if you want to cancel the subscription, click here. But all that does is make the ad pop up again. There is virtually no way to stop this onslaught. Can you help me?

It is 1:40p.m. in the afternoon. I was in the middle of reading the article when my computer froze and wouldn't let me page through. Everything else on my machine was operating fine, so I closed the browser and reopened it only to find that the article had been removed and replaced by the [other] article. How about removing that Census article and putting [the other] back. I will be switching homepages until I understand the type of media coverage MSN intends to project. I want to understand who I'm patronizing. I'd appreciate any insight [they] could give me, my family and friends, a couple of who were reading the article with me. Thanks.

I am trying to get this MSN window (for dialup service) off my computer that pops up every time I try to click on a email link from any website, so that I can get the email address. I called the first number, which says it's Microsoft technical support, and refused to give me support because I'm not currently a paying customer, and said they weren't technical support anyway, and gave me another number, and they told me EXACTLY the same thing, AND said they weren't technical support and to call the PREVIOUS number I had dialed.

I spoke to a representative in the ad department but they said they could not help me. My employee Jeff called and he said that they would investigate it. I have ran a campaign this weekend membership drive that was a waste of time and money. All the time on my ad words goes to him! I did contact my lawyer because of the one person telling me MSN could do nothing.

I cancelled MSN internet service in August 2004. Although I was unable to log on using my MSN account, MSN continued to bill the monthly charges to my credit card. Their automated service can not assist me, and their customer service does not answer calls. I placed numerous calls and waited for over 30 minutes without any results. After 6 months, I am still being charged on my credit card. I have had bad experience with this particular card in past disputes and have discontinued the use and paying off balance at present.

I have subscribed to MSN service for 1.5 years. They always charged my account on 27-29 of each month. When I decided to cancel my subscription I did it on the 20th of the month so I do not incur any further charges. At the beginning of the next month MSN charged my account again. Because of that I incurred $35 overlimit fee. When I called the customer service I could not get further than the level 2 billing specialist, Nancy with no identifiable last name. She only gave her employee number 2XMK.

MSN almost never lets us in. We dial up, get connected, but then we're stuck behind the MSN sign in. MSN has some major problems that need to be addressed. What good is their service if we can never use it, and we can't get past it to go in another way. We can't get to our email, so it piles up, then they complain we have too much email when we wouldn't have any if they'd straighten out their system. We've sent hundreds of their problem reports and they do nothing.

I signed up for MSN Gaming Zone. Just yesterday I signed up for MSN messenger. Apparently it has totally messed up my "Zone" account since today, I cannot access it. Yes, I have a passport. Yes, I think it should all have been linked.

MSN Broadband has been a nightmare! I signed up for 640 KBPS DSL broadband, and I must give them credit for speedy connections. It was easy to install, and everything was really nice for two weeks.

MSN had been our Internet provider for over 4 years. As we changed our service to DSL we cancelled our service with MSN in July 2001. MSN went ahead anyways and charged our Discover Card for one year subscription for $190.00.

Thinking of switching to MSN Broadband powered by Qwest? Think hard and twice before you do. It's migration into HELL!

I am constantly frustrated and upset with attempting to use my computer to access the internet and e-mail my family. I have struggled for months to get help from MSN both by phone and online. I am paying $21.95/month on a 3-year contract (as I got a $400 rebate from MSN off the cost of a new Compaq computer 6/00), and I have such difficulty staying online or sending e-mail that I frequently have to give up.

MSN erounously took funds of which they were not authorized to take. They claim we tried to access the Internet from out of the country. I haven't been out of the country since 1994 when I was stationed in Korea! Regardless we have been trying to correct the situaton since the end of march.

I took advantage of the $400 rebate program last fall and was immediately disappointed in the service from MSN. Most of the time I could not get online and even when I did I was usually bumped offline. Calls to customer service were not helpful. Calls were not answered, handled unprofessionally or resulted in the wrong information.

I've been bounced back and forth between technical and customer support trying to get MSN to correct the name they have placed on my e-mail. I've spent hours on the phone (and on hold) plus sent e-mails which no one reads and only occasionally responds to with canned gobbledygook unrelated to the problem. This has been going on since 12/7/00 when I signed up for MSN service for my new Compaq iPaq1A-1 (a comparatively expensive home internet appliance.)

In January of 2001, my husband went to Best Buy to purchase a Direct TV satelite dish. After purchasing the dish and setting up for installment, he was approached with the "opportunity" to sign up for MSN internet service. He explained that his wife, not himself, was the owner and user of the computer in the house, and he thought that I was quite pleased with the service that I had.

I signed up for the $400 rebate when I purchased my HP PC in December, 1999 with the agreement that I would use and pay for MSN Internet Access for 3 years. I was OK with that, as long as I was able to use the Internet as promised. In Feb or March of 2001, I began having problems with MSN email. I would call support and have to go thru all that process over and over again. This went on for well over a month. The problem was with their email server, not with my PC or email setup. I finally gave up, cancelled my MSN and went with another ISP.

I purchased a computer from Best Buy and with that purchase they had an offer of $400 off the total computer purchase if you signed up with MSN right then. It sounded like a good way to save money and I was going to need an internet server anyhow, so I took the offer. Since I purchased the computer and signed on, on January 26, 2001 I have had only problems with MSN. My email had never worked for either out-going or incoming mail, chats or anything else relating to email.

MSN started up service without my wife's knowledge and then refused to cancel service after being requested. In March 2000, my wife's FirstCard was billed $6.95. She called MSN at 800-386-5550, extension 7, to discontinue service. When the bills kept coming, she attempted to call MSN again, usually waiting 30-40 minutes before giving up. Finally, she asked FirstCard to intercede.

I have had MSN for 3 months and have been COMPLETELY dissatisfied. I live in the Milwaukee Metropolitan area and there are only 2 dial up numbers. It takes 10-15 times to log in and once I am in the server is EXTREMEMLY slow. Many times email will not be available or sites can not be viewed. Many others experience the same thing in my area. Contacting MSN is next to impossible as their lines are always busy, or the hold times are totally ridiculous. I am stuck in a 3 year contract that I can not get out of. They got too big too fast and now they can not do the proper service to their customers.

I have been calling DellNet/MSN for almost 22 days straight now and this game goes on. I have gotten error messages almost regularly. I still do not have a working email system. My messages that I have discussed with their supervisors and customer service people on more than a few occasions are as follows:

I purchased a TV at Best Buy for the $200 off the purchase price of the TV if I agreed to sign up with MSN access for 2 years. The first month or 2 was not too bad other than low bandwidth, but then I received an email that MSN was dropping 2 of the 4 dial-up numbers in the Milwaukee area. Ever since then I have had nothing but problems with the internet service and MSN internet support. Dialing in can take 5-30 minutes everytime just to get hooked up online because of a constant busy signal. I also get disconnected an average of 6 times per day.

On November 6, 2000 I purchased a computer that came with a rebate from MSN if I signed up for service with them for 3 years. I took advantage of this rebate and bought a computer. When I got home a friend explained to me that everytime I got on the Internet I would end up paying long distant charges because we dont have MSN local access in Walla Walla. I was never told this when I bought the computer from Staples.

My husband signed the three-year, $400 rebate with MSN one year ago. The "deal" is we sign up for three years of Internet service, they give us a $400 rebate towards the purchase of a computer. The problem is that the Internet service frequently cuts me off in the middle of downloads -- whether I am working on e-mail or working on the web. It has happened periodically up until the last two weeks or so, when it has cut me off everytime I have attempted to connect. (I would say 20-30 times in the last two weeks)

Bought a Hewlett Packard Computer with agrement to sign for 3 years of MSN internet service provider. Recieved $400.00 instant rebate on purchase with promise of unlimited Internet acess for $21.90 monthly. The MSN net service is programmed to be frugal. It disconnects without warning at times when it senses a lack of activity. This is done to open up other channels on an overloaded network. This happens so often and it is s at times so difficult to to re-connect that it is impossible to do downloads that take anymore than a couple of minutes.

I give you my aol email because very rarely can I get on MSN. Isn't there some type of law that you should receive a service that you pay for?