HughesNet Reviews

I’ve been a paying customer of HughesNet for over a year now. Every single month I have been in service with this company, I have had an issue with the internet service. From day one, the first installer, installed our satellite dish and cables incorrectly, and HughesNet had to send a different agent out to “fix” the issue. Well, apparently he put a bandage over a cancer spot, so to say, because the spot grew, and spread. I can’t even watch Netflix without the internet stopping to buffer every 1 minute. I’m not exaggerating. It has been like this since day one. HughesNet refuses to send another agent out to fix the problem. They say they have to charge me $125 to do that. I pay $130 a month for 25gb download and 10gb upload. Which is already hilariously slow, but I don’t even get that speed. I will never recommend these thiefs to anybody. I can’t wait for my contract to end. HughesNet is an abomination of a company.

I was not pleased with my assistance and was not pleased with it being cleared up and still not working. Thinking about changing services, I have been a customer a long time and at this moment I am unhappy with my experience.

Do not get this service. It sucks. It’s slow, pauses constantly. When I spoke to a tech my service was boosted but the problems still exist and now one of my TV doesn’t work. I gave it 2 weeks and still having issues going to cancel.

We have way too much Buffering, the whole internet service is too Slow. It takes too long for a page. We are Very Frustrated! We always lose the connection! I end up having to start all over again, lose the screen, then have to wait too long. Please upgrade our service. This commission keeps failing to get this message to you. I have to try over and over again.

Customer service was great, review usage for the last month and data for this month. The rep was excellent explaining my coverage. Also if I wanted to update she gave options just need to see if that is what I need.

#1...Neglected to schedule appointment after giving me a date/time. #2...Charged, after returning equipment. I had receipt UPS, verified, told $317.32 would be taken off my credit card within 12-24 hours. 4 days later...no???? Contract fulfilled by me, not happy with service.

The agent I spoke with was incredibly quick and helpful and also credited me back for the inspector to come out to view the damage. Also, I was informed that they were able to move the inspection date up, so they were all very helpful.

The rep was very polite, low key and helpful. He answered my question and resolved the issue. He took care to find out why my bill had increased and gave me a promotion amt so my bill would not increase.

On 3/31/2021 got a modem sent to us by your company. Didn’t work. Done all things on it said to do. The man on phone said he would sent a technician today. 4/1/2021 No show. Guy lied plus form to short.

Internet is so slow, sometimes can't use, tablet or Samsung phone, it's just aggravating! I do not like to complain about service, but if I do not let you know about it, you won't know what to do about it. The employee there are very helpful, they try to solve my problem, and they do, they can't help the slow service.

Very Nice experienced with Miriam. Confirmation #**. That's why I'm with Hughes Net, because the people you have are all Professionals; and that's something that I really like. WISHING YOU ALL A VERY AND EXCLUSIVE HAPPY EASTER. GOD BLESS YOU

The agent representative Ms. Valerie ** was polite, kind and professional was able to assist me. I still have difficulties with HughesNet internet it’s gone from a 10 to 1. Your speed is horrible. I experience a whole year of disappointment or dissatisfaction. You definitely are not up to par with other providers. Your satélite availability is Super bad. Your agents and reps are nice all except for two which I have encountered unacceptable. I use to tell everyone you were the best. Not anymore. Visitors all say I have crappy internet. Why do you not have more satélite availability?

A high percentage of the time we could not watch a Netflix movie because of continuous buffering. Any video conference activity would freeze for long periods of time. After many pleas with Hughes to find a workable system regardless of cost, they informed me it was the best they could deliver. Sadly I was left with no choice but to find another service who was willing to work to find a solution. The good news Is I was able to find one. To add insult to injury Hughes is going to charge me $575 on the way out the door for poor service. Not to mention when I signed up I relied on their recommendation for performance. Bottom line it is worth paying them not to do business with a bureaucratic nightmare. They claim to have World Class Service - Their slogan does not come close to reality.

Saudia did a was very friendly and helpful. She did all she could to help and then I spoke to a retention agent and he was able to help me get additional discounts. I am pleased with how everything worked out. I will recommend HughesNet to others.

First of all the two gentlemen that came out were very polite and friendly. I asked why there were two techs that came out and they said one was in training. Of course this added time to my service call. That is no problem if I don't get charged for two techs and any extra time it took for training. They determined the dish was misaligned which I knew already. They said the problem was with the mounting of the dish. They said they could not fix it because the base was loose where it attached to the house. It would have to be an installer that will fix it. They were able to receive some signal by sticking a piece of wood underneath one mounting bracket.

My internet was so slow, many applications would not load at all. Renata explained that on my plan we were using too much data in the first few days of each period. I ended up increasing my data from 10 gig to 30 gig per month. She also pointed out that the best time to download is during the period between 2 am and 8 am. She was a little hard to understand because of her accent, but she made every effort to be clear.

Sorry but since I am paying 162.00 a month for internet I should be getting better service. Now if it don't get better then this will be the last month I will pay. I will cancel My account. Thank you all.

I was never told by Dish that a 3rd party was installing my internet. I would have never chosen your company because I don't know you. Your tech was not sociable, He sat in his car a lot. He never directed my cameras or connected my cameras to the internet. Before leaving he did not adjust the dish. After he left I must have called Hughes about 5 times because I was having trouble with the internet. Trouble with my T.V., the picture kept turning on and off, with my computers, they also kept losing signal, and after the tech left I noticed my cameras were offline. Since the day of installation I have called Hughes many times, I've had problems with customer service, with operators in tech support, and with a manager. I've made several complaints.

He explain my bill for me! He done a great job, I was completely satisfied! I would tell everyone I know to get him for information. He also check everything about my account. I give him 100% his job for taking care of my questions!

The 16th came and went for two months, no high speed. I called and finally got Marty in Monterey who reset my high speed. Then I called for a billing adjustment and got a huge billing run around with lots of misinformation and outright lies. Finally, I hung up and got Idy ** in Monterey. She was great. She adjusted my balance all at once, on the spot, I paid by telephone, and the deal was done. Give Idy ** a raise and make her manager. She did all this effortlessly after actually looking at my account (most do not).

Password change and assistance was great thanks. Appreciated her patience and care. She took her time and explained everything well enough to be able to change and update my existing password so I could get back online. Thank you for your help again!

I was charged twice this month and you need to send me 90 dollars now. You Cause me to be in the red in my checking account. I'm tired of getting ripped off. Your service also not as good as you say. And also why did my bill go up? It was 94 something and went up to 97 something now.

Had NO internet connection on desktop, Hughesnet service was very helpful in restoring my service, working fine now. Very pleasant to work with to resolve problem. Easy to work with and knowledgeable of service required to repair problem to the lack of internet service so all is working fine.

Gracie was very helpful! Within several minutes she was able to guide me to my service again! My problem is this: my dear husband is now deceased. I have spoken with 4 “live persons” there at Hughes Net to relay this to them! Nobody listens to me. Even after all this grief, my account is apparently still in my dear deceased husband's name! TELL ME WHAT I NEED TO DO TO RELAY THE MESSAGE TO SOMEONE WHO WILL LISTEN TO ME? Sincerely, Bonny **.

Still waiting for a technician to come to home. I am supposed to get a phone call in that regard but as yet no call. I receive my newspaper via internet plus it enabled me to watch movies. I would hope by tomorrow that someone would contact me.

We filled out an initial survey of a one and a rep called back. Through our conversation, he couldn't help us as we wanted to hear the recording when we were ‘sold’ our package. He said he couldn’t help with us hearing the initial sales call but he suggested we call the corporate office and gave us the number. Where a true company that cares about customers would of automatically connected them. After writing the number down, and calling it, it was intentional that we got the run around. How can this be customer service?

The technician showed up well ahead of time and went as far as going onto the roof and realigned the dish. He performed several tests on the server and recommended a dish realignment. The technician was very friendly, helpful and courteous.

Will use your reference to OPEN an account just so an incentive can be obtained then put THEIR name on YOUR LEGAL BINDING CONTRACT & dare you to break it. Never will I recommend this shady company to anyone. Legitimately, it's not ethically right HOW they get your business!!!

Funny how something so simple as upgrading to 5G could turn into such a time consuming enterprise. Refer to case #s **. All in all I have better than 2 hours of my time invested in this. I will have to make clear that I was please with the work Travis (the field tech service man) did. He was very helpful. Also I will thank the ones on most of the case phone calls that helped me.

I feel that it is taking much longer than it should to get the phone number changed and the internet is very very very slow. The contact personnel are kind but not very helpful and the use of this company is not up to my expectations.

Was just checking on the amount of my bill and when my promotion was expiring. My questions were answered and I was given useful information. Thank you for having someone answer the phone rather than leaving a message for a call back.

Was really good service. Nice and smooth with the connection is my first time using this satellite internet only. I have for a few days and is working really good. Nice job, nice connection. I will recommend to my friends.

The representative for your company was patient, courteous, and attentive to my needs for setting up my mobile app. I appreciate his professionalism very much. He was proficient in his ability to take care of every question that I asked him.

Horrible Experience. On phone close to an hour for resolution only to be hung up on. Was working with ‘Supervisor’ to resolve financial conflict. Terribly disappointed. They made promises that they didn’t own up to. My expense. Glad we’re done with this company if that’s how they do business.

I have been at this for three weeks now. I still don’t have a phone system it works. Your technicians are not listening to the customer and obviously not fixing the problem. I have tried to submit this three times now it’s refused. It obviously you don’t wanna hear the truth.

The repairman was good in the knowledge of the computer but when he changed out the dish, he left the old one behind. How do you expect a 71 year old woman to get rid of this. Plus he cut branches off of a bush and just left them there. Really!!!

The Technician arrived in a timely manner, looked over the outside of our house and inside the house....Explained everything as he went about hooking up what we had ordered. He was very courteous...Before leaving he reviewed everything again to our satisfaction....

Great service, and great workers, and very helpful, no outages with this network, considers the customer number one. It is a very fast internet. Great payments. Helps the customer in all perspectives, and calls the customer to see if the job is done and satisfy with the work of installation.

We got an additional dish to service our property and it is not working. And HughesNet will send someone to review the service but only if they charge me for the visit. I would think they would be interested in providing the service I am paying for, but they just want to charge me more money to provide the service they should have to begin with.

I was informed that the speed was not like I had with Spectrum, it's okay, since I do not do gaming or anything that needs faster speed. I have not tried to watch a movie thru my fire stick. I knew what I was getting.

I use the internet for work. Phone calls are placed and received using the internet connection. I get yelled at all day because people cannot hear me or make out what I am saying because the internet service keeps going in and out. It sucks. I am thinking about moving somewhere else just so I can get Comcast or AT&T internet service. If I don't move, I may lose my job and I would be very upset if that happens.

Paid my bill two days early today and the representative told me I would receive a receipt in my email. I repeated my email. He said he had it but no response. He was sent to me again. Called back and the next representative said that you don’t do that but I noticed the money was already taken out of my bank account. It’s just a matter of if you say you do something please do it and it would be nice if he would send receipts for payments especially -2 days really. Thanks.

Since I signed up with Hughes net...we haven't been able to watch anything on Disney/plus channel. Won't catch the data. Something about buffering problem. Don't know if it's the Disney channel or the wifi? And the weather has not been that bad. Some wind.

I am a new customer and I got service the next day after I called. So happy with the customer service and the tech was very professional, hooked it all up and working before he left my house. Thanks so much.

The wifi seems to be working fine as items can be logged in to the wifi, but twice in 3 days the phone is not working. I don't want to have to unplug and plug in the phone multiple times a day to try to get it to work.

We have only had the service for a short time..But are really pleased with the service and the quick response to the order and installation.. The service is really outstanding and so is the product... The most informative internet company thus far. Would and did recommend you to others!! Thanks so much....

Our technician was Steve (I believe that's correct). Not only did he call ahead to see if he could come to our home the day before, he got us hooked up and even went above and beyond with ensuring that all of our devices were connected properly and answered the many, many questions we had. Would definitely recommend him to anyone.

Love it that I have great connection with all my devices. Computer access to internet is excellent. Also love it that I don't have to reboot the computer due to disruption of service (which happened a lot with my previous server).

The technician that came out was super helpful on anything needed. Any questioned we had, he was quick to be able to answer them and help us understand more on our service we obtained. Really helpful to finally find someone that services our area

So far we don’t love it. Our connection is interrupted quite often, and it seems to be slow. We live in a rural area and do not have another choice for Internet service. We will see how it goes from here.

I was told a technician was going to check out my equipment which turned into no choice but to upgrade. Technician did not know how to turn off wifi. Had to order an upgrade under time pressure since technician was waiting, options were not adequately explained to me by Hughesnet representative. If an upgrade was the only option it should have been discussed ahead of time, NOT when the technician shows up!!! I HATE HUGHESNET!!!

Have had this for only a week or so and my streaming lags all the time for 1 tv. Not impressed with what I got... They said my purchase was to be good for 2 TVs, computer and phone. They misled me when selling to me.

The ONLY reason I have Hughesnet is because they are the only one available in my location. I'm now locked into a stupid contract, I would rather go without internet than to use Hughesnet. Speeds are horrible, tech support sucks, billing is a joke. As soon as I can, I will drop Hughesnet like a hot rock. DO NOT USE!!! I wish there was a rating of less than one star, I would use it.

We signed up with Hughesnet under the understanding we would have adequate internet service capable of supporting our VPN access allowing us to work from our home for our employer. Only to find out after we are locked into a two year agreement that the service provided by Hughesnet is not adequate to support high speed VPN access. Our Verizon hotspots remote access is more supportive, though slower in responding, and it will at least let us work from home. Hughesnet has in our opinion not defined all the limitations of their internet services in their advertising. If the full limitations had been disclosed up front, that could have warned other new customers, along with us, of the inferior or lack of providing remote workers adequate access to support their remote VPN internet activities.

It’s been 2 weeks since Hughes installed their product. Since then, I have been on the phone with tech support for internet connection, slow service always buffering, unable to connect with Netflix, but when I do it will interrupt, buffer then say unable to connect. Each call to Hughes you had a verbal solution that never sustained. This last time, I spoke with a woman on Friday 19th and was told another similar solution that didn’t work, plus she was going to have a tech specialist call me on Saturday around 10:00, which of course never happened. Hughes you are not providing the service you agreed upon, that is in contract. Come get your product.

A little slower than in CA but we are in a rural area :) so that is understandable. We really liked the installer. He was completely honest about our location and the speed. Overall we are happy with the whole experience.

I had expected to be able to log onto my computer and have it respond quicker than when I have it hooked to my phones hotspot. It is slower. When trying to watch a movie, it has to stop and upload during the movie several times and that makes no sense to me. Even if I only have one device hooked to HughesNet, it is still very slow. I had the understanding that It would be a fast service until I used up my monthly Gigabytes. If what I have now is full speed, then when it slows down, it will be completely useless.

Ordering and set up/install was easy and went great. Haven’t really had an opportunity to evaluate the service. We mainly use it for update and streaming. Haven’t had any issues but it’s only been a few days. I’ve checked our usage daily and it’s still sitting at 100% available data which I find odd since we have used it.

I am dissatisfied as I questioned using my security cameras and the installer did not place in location at first where plug was grounded. When tech Matthew came into home on 3/5/2021 he explained I would need ground on kitchen plug for best location for my two TVs. I paid over 500.00 for this to be completed. I am unable to use service due to no static IP address to run my installed security cameras.

When I called your company I was looking for a speed of 10 download 5 upload. The sales man told me, "No problem. We can do that for you." So I got the service. I had a internet job needing that speed. Now don't have the job and feel deceived by your company. Not happy at all. I talked to a supervisor from Arizona Gilbert and he was very honest with me and told me 3 download was the highest speed for upload so don't know what to do now. Stuck.

The work order was to be completed in one day but because the work order was not properly submitted instead of work being completed in one day it took 3 days to complete which was a very big inconvenience to me.

Download speed is always restricted. I have never achieved the speed I am paying for having therefore the service you sold me does not exist and has not been achieved ever. What are you going to do to correct this problem?

We are writing this review about the customer service that was received last night March 23, 2021. The young lady was very nice and respectful she not only cares about the Company but she also cares and respect the Customer’s she will go for.

The representative was very sweet and helpful. The issue had to do with connecting to the internet. We were given 3 tokens to bring it back up to last another 3 hours. While thankful we must look for different internet provider.

I can’t say my issue was resolved. The answer I received was buy a WiFi booster for slow internet... I say maybe get a new internet service if this is all the help I can get...I would really have liked to have gotten better help than that.

I spoke with 4 or more representatives on order to cancel my service because is not good enough to me. Really slow. But none of them were able to help me out.They were not able to help me out with this cancellation.

I have had the worse experience services. I was disconnected due to someone downloading the Living Dead. I did not do this or anyone in my household. I need further explanation and how this happened. Please assist further with this.

Customer service representative was very polite and very attentive to address the issues that I was experiencing. As for being a customer of Hughes net I have been very unsatisfied with the service. I'm so looking forward to being able to discontinue this in December. I would never refer anyone for Hughes Net. As for my call today representative offer me different plan since I have 2 boys that can't even do their school work at the same time because of lagging. I'm thankful that he was very polite. He needs a increase in pay also for his patience because I am really fed up with hughes net. Also, I was suppose to get a $200.00 gift card according to the retailer. Called when I didn't get it retailer said the installer has to give it to me. Ask installer his comment was retailer was suppose to.

These people make great experience as a customer service provider. Young lady named Daniela make súper professional and practically everything. Thanks Daniela. I really recommend it to people get the service because not many companies offer great service and quality customer service like this.

The installation guy was very respectful and knowledgeable, but now that I'm all set up, my Hotspot on my phone thru Verizon is faster. I'll be working from home and absolutely need high speed internet. Can you fix it? Or, I'll have to find someone else!

Been with Hughes about 8 years, which I would have recommended up until the past 6 months or so. Service has gone downhill to the point at times of being almost dialup. Called many times recently, they do "something" then it seems better for a day but after hours on the phone I'm TIRED OF TALKING because it ends up the same... slow as molasses. Not every minute, but compared to the past in general speed is terrible.

The representative was able to walk me through choosing the fastest way to connect. I wasn't able to get my MacBook to properly work but it had something to do with my choice of browser. I wasn't able to download any new browsers because it just said unable to establish a secure connection.

Your customer service is giving me problems. This problem occurred one year ago. I was paying 86.00. Your team couldn't get signals from my home to your office. Now you're talking about I owe you. $250. That's a lie. I owe back payment $97.50. Your company stinks. Why of a sudden I owe you a year later $250. I will notify BBB of your billing practices.

Twenty-five percent of subscription monthly bandwidth was wiped off the books at the end of the period. Hughesnet "policy" is to charge for NOT fulfilling the contracted bandwidth. As soon as 75% of contracted bandwidth is used, customers are urged to purchase "tokens" for additional bandwidth. Sure-fire customer price gouging!

We have enjoyed Hughes internet very much and you all have the kindest people that work for your company. I hope you keep them and we hope that you are all staying safe also. We are glad that you are giving the other companies a run for their money.

What I was trying to see was did y'all have a good deal on faster internet with about forty or fifty GB at a reasonable price or if you had a bundle package. To me it just seems to be really a high price $150.00 a month for 50 GB.

Your man was very nice. He was dealing with an person with very little computer experience, Barbara **'s husband. He kept at it until everything was resolved. He did a good job. He spoke clearly and explained things to me. That does not mean I knew what he was talking about but he stuck with it and we finally got things working.

Can't wait to find another service. Only gave 1 star cause you have to pick one. Doesn't work half the time. The people definitely don't know how to do their job! Seriously dissatisfied!!!! I talked to 4 people today. The first one couldn't explain a bill to save her life. The second wasn't much better and you couldn't really hear her over the rooster in the background. But my favorite was the manager. Complete jerk. I asked to speak to another manager and he put me on hold for 15 minutes just to hang up on me instead of contacting me!

Since I got Hughesnet l have had nothing but problems.. Internet is always slow. Customer service is bad. I have read online that Hughesnet oversold their service and can't provide enough internet for its customer. Every evening slow or no internet. I'm going to look into getting a class action lawsuit. It's not right for you to advertise high speed internet or internet if this company can't provide the service for the customers. Hughesnet shouldn't be in Business at all.

Runs out of data too quick, that's why I went with the commercial service. If I could have limitless data it would probably work, and it doesn’t reach all the rv spaces. I think I did have unlimited service the first year or so but I guess I don’t now. I would be open to a different deal, but if not I’m going to change to a different company. Thank you.

Very good service. I made him laugh. He was very honest and I love that so I appreciate y’all and I love y’all service. The other service I had was very bad and you guys came in and rescue me. I am able to work and all bc of this internet.

I called and called, can’t watch a movie. Internet slow or kicks you off. All my service calls end up with, "Everything is working good on our end." Do not buy this unless you want to be upset. Bad. Sucks sucks bad. Sucks.

When I signed up for service I was told that I would get speeds up to 25 mbps and it hasn't even been close. I called and informed HughesNet of my poor performance. They checked my download and upload speed and determined it was not performing to spec and that there was a problem but they never took care of it. I have tried to communicate with your service group multiple times and have I have not received any help. I cannot recall having such terrible customer service ever.

Slow speed, no service with a 125.00 charge to send tech guy to find problem. Cancelled my service. It sucks!!!! I wouldn't recommend Hughesnet to a damn fish!! They are the worst!!!! Save your money. Rip off rip off ripoff.

Prices keep changing and not being told that we have such a high tax In our county. We have had it almost two months and prices changing. And we want paper invoice instead Hughes Net takes when they want. I want to see my charges @ amounts. Thank you.

Hughesnet does not work. Advertised service/speeds are simply not available. Customer service is non-existent. Every time we call in to cancel, they will not let us cancel, and try to send us to their “tech support”, which never helps. We have attempted to cancel multiple times. The last time, they upgraded our data package and told us we could cancel if the service didn’t improve. When it did not improve, we called in to cancel and they say it will cost $500 to cancel now. We tried to cancel anyway, and they did not. Each call to do anything means at least an hour wasted talking to people who are not there to help you. Hughesnet is a criminal organization.

This is the worst service, it constantly stops & starts as if searching. I have had the service a week and it’s never worked properly. I don’t enjoy watching any tv because of the pauses every 5 seconds. I will not recommend HughesNet to anyone. I am seriously considering paying the early termination fee and get out of this horrible 2 year contract. I am paying for a service that doesn’t work, I feel ripped off.

I was billed $117 +. I was not happy. I had my account on hold from Nov 1 thro May 1. I was not told you could have it on hold for only 120 days. My April bill will be $89.00 she said. Don't see how I can afford a bill of over $100 at my house here at the ranch and $89 at the cabin. I am on Soc Sec and a small retirement. Is there anything you can do about this? Thanks. Patsy

I have been trying to contact a representative many times and get a message that no one is available. I gave up on that and tried to upgrade but the cart keeps changing my selection to add 12 months to my contract. My speed is so slow I can’t work or upgrade. Very disappointed!

The network is poor, traffic is a jam, maintenance is awful, they lie, cheat and steal your traffic and speeds! The executives and chairman/CEO should be ashamed of themselves! This is highway robbery in the 21st century/Mr. Hughes would be ashamed of all of you and the poor customer service people are ready for the anger and are so polite!!! Disgusting corporate greed! Shame on all executive staff! Thieves, scoundrels. Let’s ask them what they use at their homes - pigs indeed!!

They were very helpful and worked with me to help me. And gave me helpful hints to know. He was very nice also. He didn't have to tell me some of the things he did. But he did to try to help so it shows he cared about his customers.

I received an email that tokens were on sale--- When I logged in to buy some they were not on sale--- I have been trying to contact Hughesnet ever since--- They do not respond to emails---- Relephone calls are of no help--- It is impossible to talk with a live person.

While talking to the rep, I was able to find the breakdown of the $115 that I WAS NOT expecting. After doing the math, it appears that this IS a charge in advance, as well, I'm presuming. I would hope it's not $54 to state taxes, etc? So I'll just wait until next month and check what is going to be billed around the 11th. Other than that, she was kind and professional. Thank you.

Canceled service due to lack of support during hard times while having covid 19. Staff was supposed to send box to send eq back but instead not waiting within the 45 day period decided to take 425.25 out of my account resulting in bounced accounts. After 5 phone calls over a 1 month period trying to get our monies back and recover damages they failed to send boxed until Feb 11, 2021. Upon delivery of eq they tried to tell us we needed to pay for the month of Feb when our service was supposed to be already canceled. Claim it was a technical issue. Their actions caused harm to my family along with costing us more monies that we had no control over.

Your internet service is horrible. Continually buffers especially on webcasts. Hughes Net was advertised to me as the a very good and reliable service. In reality it is the worst internet I've ever used. I can get Wifi all over the country but not in my own home. I've talked to technicians on the phone and even had one sent to my home and still the same results. I want this problem fixed or I want out of the service agreement. Let me know something ASAP!

I had over $30 increase on my bill statement this month. I called to find out why. I was told that normally an increase in anyone's bill means a credit has run out so I asked about the credit but, he was unable to tell me about it because he was working from his home and did not have access to that type of information, I also told him that I just returned from Florida and brought with me my new laptop and when I went to connect it to Hughesnet it comes back with not a good password & out of range so I tried the password under your unit instead of the password that we assigned and it still reads out of range. So I took my computer into the office which is less than 15 ft from where I use the laptop and even sitting next to your equipment it tells me that it is out of range, Makes no sense to me so I have to tether on my cell phone to get internet on my computer.

Latisha was very professional & informative. She was able to answer all my questions promptly & clearly. I had forgotten about the discount ending after 6 mos service. Please. Latisha verified that we can cancel contract anytime, but cancellation fee applies.

I Needed To change my plan and the person was very courteous and got the job done very quickly. The people I dealt with were easy to work with but the service from Hughes has a lot to be desired. The phone service drops calls a lot and the high speed is slow.

For the first 30 days everything worked great and then the speed dropped to a point that it took over an hour to download a 9 meg. software update. Using your speed test online it showed the download speed to be around .35 to .50 meg. which was lower that the upload speed. It was really miserable getting a file that was on the cloud.

When I spoke with the sales rep, I was promoted a business account with no contract. My account, when logged in to, has reflected that promise as you will see in the attached image. Hughesnet, however, insists I am under a contract, and is still billing me, even though I have advised them or the sales call, the proof, and that I am moving to a heavily wooded property that is not going to support satellite service.

Representative will tell you one thing. The system tells you another. Representatives did not tell me that the bill was due on Monday. Previous representative had told me I had till the 30th to pay the balance. Internet was suspended. Asked to speak to a supervisor and waited 32 minutes. Supervisor or representative never returned back to the call. Very poor customer service. Very dissatisfied. Told one thing and they did another. Obviously not concerned with customers.

provider. I need the booster to get enough signal to watch a tv show.

Internet barely works ever. If you plan to do any research or school work it’s not gonna happen. Streaming or gaming really isn’t an option. Been through 3 modems, that’s their solution every time I’ve called. Send another modem. First time told me I needed to upgrade and right after I agreed to upgrading there was something wrong with my modem. Get the new one and same old **. Email says I owe 53.57. Make a payment. Nope it was 149.99. Terrible company.

After contacting HughesNet several times, I still have not resolved the issue of no internet service. (Since 2 weeks after installation, while I continue to pay for a service that I do not have!) Phone Techs requested that I log in on Google when I have no internet service on site? It is @ remote site with limited phone service. Was there this weekend but no phone service due to ice storm last month. I have been billed and paid for every month since installation (10-20). If situation is not resolved in 30 days I will cancel Hughes Net and stop payment. J.L.

Called because satellite service after a power outage was lost. Modem was unplugged with no success.. Currently have service personnel on call to come and evaluate problem.. No service after several days! Calling company who handled installation in Vicksburg MS.

Updated on 03/20/2021: The techs came and left. I had no cable or wifi. Said would send back. Took days. Initial team had cut wires when trenching.. 452 to pros. Hughesnet ignored many calls, sent people never got going. Cancelled due to no service. They keep taking 175. Payments of 175 from my bank. Help account is cancelled, never had it and costing way too much. Tech can prove wire to home cut along trench line.

The Hughes agent was very skilled and aware of the technical aspects of my inquiry. Small problem: at times I could not understand her due to her accent or dialect. Other than that, our conversation was a good experience. Hopefully, the speed and reliability of the Hughes service will become better.

My experience was very pleasant. The person I spoke with was very helpful and knew what they were doing and the phone call didn't take long at all. I felt at ease paying my bill. There were no problems. It was an overall good experience.

Called on 5 March to have a payment. I was told that the payment would not come out that a full amount for the months of March and April would be on the first which is the date that I change my payments to be. My account is overdrawn.

Called and tried to explain our connectivity is the worst We have ever experienced. The tech didn’t understand what I was wanting. Ended up selling me more storage that I didn’t need and I’m still paying for it. Can’t get any decent service from your idiot techs.

It was really easy to get my service turned back on after I had placed it on vacation mode. (Suspend) is the right word. I had it suspend for 4 months and it took one phone call to have it turned back on and the other one suspended while I am in my other resident.

We've been Hughesnet customers for many years, mostly because we have no options beyond satellite. The service is sporadic and unpredictable, and outrageously expensive for what you get. Huge portions of data allowances magically disappear on days with little to no service. Penalties for cancelling service to try another provider amount to robbery. I couldn't be less happy with a company.

Very please with Agent that help me with my account. She was very nice. Also had a very nice attitude. Very please with Agent. She was able to get me set up with a great 6 month promotion. Thanks very much.

As far as customer service (phone, email) or repairs the service is great. As far as the internet it is the worst I've ever had. Can't watch movies (Cinemax, hbo, or NetHBO, etc. It streams constantly. Takes hrs. The same complaints from anyone in our subdivision and they have canceled ..Will not be renewing my contract..

I can not even begin to express how bad this companies service is!- first off it took weeks for them to come out to my home to set up the service. The tech who came was very friendly. I believe he was from South Carolina (my svc is for Pennsylvania )- that could have been the hold up. From the day it was installed we had nothing but issues!

I have progressive and relapsing form of multiple sclerosis which impairs my life. I am always on the phone confirming and making appointments. The girl who helped me out was the best thing that I could ask for. Extremely helpful and pleasant. Tell all of them that her example should be followed.

Service was terrible! We are a internet business and without consistent service while the sun is out or at any time is important for our use. Service was terrible. We asked to terminate before the first 30 days and Hughesnet sent us to collection for not paying early termination..

About 2 times per month we have to reset our modem to get back on line with the internet. After a call to tech-support, they reset something on their end and ask us to turn off our modem, then after 15 seconds or so, turn it back on. This seems work. However, this is a band aid approach to something of a deeper problem and very aggravating.

My e-mails would be slow to come in each day. The Hughes serviceman came out, replaced some old hardware, and now things are GREAT. E-mails come in much faster, and my daily games come in everyday without having to wait for them..

Called to put my account on autopay and Joshua was amazingly polite, spoke clearly and was sincere about accomplishing my needs. Other times I have had the opportunity to speak with representatives I have been very pleased. Would highly recommend.

Oscar was kind and it was very obvious he cared about my issue. I having the worst day today and he did his very best to make sure my billing issue was addressed properly and it was taken care of. I so appreciate his kindness. PS. He needs a raise. Thank you.

Didn't go through. I'll try again March 1st. Thank you very much for your effort to make that happen... Thank you for your service. Stay safe and Happy New Year. Yes I would recommend your service to friends and family. The service you provide is ok.

Joseph ** did a great job of installing the dish, cable and modem. Everything looks neat and orderly. So far the service looks like it is running great. Had a small problem registering, finally had this resolved on the telephone.

Great Representative on the 3rd time I called back. He was the best! Glad I hung up and called back. He was able to get me connected right away and make arrangements for us quickly. Thank you HughesNet for always keeping us connected!!!

Customer rep did great. Continue to ensure I understood what he was doing and why his recommendations were best to use. Basically, he unconfused me. Updated everything. Then went back over to make sure he understood what I was wanting.

I have not had phone service for a week now and I do not understand why you will not fix it!!! My daughter has called, my daughter in law has called twice, my son has called twice and I have emailed three times and no one will fix my phone. HELP!

Please remove my credit card information from your records? If you bill me one more time unauthorized, I will file a complaint with my local sheriffs internet fraud division, and also file a complaint with the FCC. My last conversation with your billing department was on a recorded line. I highly recommend not attempting to steal from me again.

Oh I could have rated it would be minus 100 for their service. My internet account was hacked and rather than Hughes Net investigating they chose to terminate my account. I am technologically challenged therefore I could never have done what I’ve been accused of, downloading illegal material. I am reporting to BBB and a consulting attorney. They debited my account on the 23rd of February but terminated it on the 24th. Very unethical.

Internet down. Contacted an excellent customer service representative who did a job order with ease. This was the best service representative I've had an opportunity to communicate with. Job order was taken almost immediately without having to go through self help processes.

I updated my debit card information. The Hughesnet employee was very courteous and patient with me. She answered any questions that I had expeditiously. I consider Hughesnet to be a good company. I am very pleased so far with Hughesnet.

We were accidentally disconnected while trying to resolve my problem and the rep didn't even bother to call me back to reconnect with me in regard to my issues. He explicitly asked for my phone number. I expect quality customer care for the extremely high price I am paying. I will be disconnecting soon to join the rural fiber optic provided by my electric company.

Slow speed on download. Usually below 600kbs. Only have seen 1mbs for a few seconds then drops quickly. Not what I was promised. Was promised low end speed of 2.5mbs. Raised price that was guaranteed for two years. Had to meet installer 3 times to get cable buried. I dug it for the last installer myself in under an hour. Last installer was easy to work with. First installer came out twice, not a truthful or easy person to work with.

The reason I’m canceling the internet service, it’s because every time I would call customer service to get help nothing was ever resolved. When we had the snow storm my internet wasn’t working for four consecutive days, which I called and was told to remove the snow from the dish, and the dish is on top of my roof. Now that I have cancelled the service I get a better offer for the internet at the same price I was paying. I have to return the equipment which I have no problem in doing it, I asked for a technician if they can send one to uninstall the equipment, which I was told I would be charged a fee for it. Today I spoke to Cat reference# **. I asked if I can get a credit due to the awful experience I had with the service, which she said she wasn’t able to help me with that due to me canceling the service before my contract expired, which I find absolutely unfair due to me having so many issues with the service.

When we moved we were told by the tech guy to move it ourselves then call him to hook it back up. Then when he came it took him two days. Our service is super spotty and buying tokens just to have crappy service is a rip off. We are paying to get out of the worst service of anything we have ever had. Not worth it and will never recommend it to anyone

I can't get any emails from my Verizon.net address. I've tried contacting Hughesnet customer service; Haven't gotten ANYTHING back from them. That is NOT a good thing. Am beginning to look for other providers because of this. I also don't like my internet being throttled either, and I believe it is being throttled.

Customer service was wonderful. They answer all my questions and they probably matter. She took the time out to go over my contract and let me know what discount can be applied to help me with my payment and I really appreciate it.

I have been very dissatisfied with the service. I was dealing with problems the past 2 years. From the beginning I never get a good service and on top of that my bill keeps going higher and higher. They told me I was going to be paying 59 and I end up paying more than that for awful service. I was desperate to finish this contract.

The customer service lady said it'd be on in an hr. It is on but everything is still super slow. I'm not sure why we have slow connection. Nothing works. Everything is still very slow as if we didn't pay at all.

So very slow I can't get anywhere on the net without taking and hour to do it. I am so disappointed. The people who installed the Sat were the nicest ever and so are the people I have talked to with Hughes Net. But I can't use my devices at all.

Slowest internet I've ever had. Won't play a movie without buffering 100 times. I can't believe they are allowed to advertise high speed internet when you can't even have a video chat or watch tv or anything. It's ridiculous and it cost me 400$ and 2 year contract.

The representative that helped me was very friendly and professional in answering my question to verify my credit card payment. She had a wonderful “customer first” approach in listening very carefully to the issue I wanted resolved. I highly recommend your customer service department!

Hughes Net Representative provided exceptional assistance in resolving the log-in issues that I had. She has Job's patience and speaks very clearly in giving instructions to an older man like me that has a significant hearing loss. The Hughes Net Representative is a credit to your customer service organization. Please express my appreciation to her. Thank you.

As approved by Frontier Internet at sign up, I called to verify that our reduced monthly charge would continue as stipulated by Frontier and Hughes Net beyond the initial six months. I appreciate the professional and timely handling of my request by your representative.

Your rep tried passing it off as if the 10 gig plan I am on is the problem. I have an issue with that. The place where the service is at is linked to my security cameras. The only time any other use takes place is on weekends and that's not every weekend during the month. I suspect that my monthly use is less than 2 gigs so that even if I wanted to watch 20 minute youtube video or 1 hour streaming show I should not have buffering issues.

We are happy with the internet. We really do not have any problems at this time. We do have to reset the box from time to time, But that is an easy fix. The only other thing is when power goes out but not much you can do about that. So as for the main part we are happy with the internet from you.

We had been with Spectrum which kept putting our rates up without notification! We went with Hughes, but now after three months, they are doing the same thing. We can't drop them without a HUGE penalty, so we have to put up with this for another 21 months!! Our income does not increase.. Why should theirs? It's not like they aren't making bookoo bucks!!!!

We had an issue with our router that was impacting our ability to connect devices through WiFi, the specialist was polite, patient, and efficient in getting this issue resolved! The troubleshooting and reset of the router was done remotely which was really appreciated. Great experience. I would recommend to a friend.

Some of these representatives have been unknowledgeable and sometimes rude. They leave the conversation without a solution and without notice. Their response to questions are hard to understand so now I call for assistance. I haven't been satisfied with customer service and billing since I signed up. I pay monthly rental on mode which should not be charged on my account.

Great customer service. Would most definitely recommend specially if you live in an incorporated area. They always try to give you the best deals, not like other companies, I wish’s Hughes would provide ATV, cable, that would be amazing. Thank you Hughes for your service.

I am extremely unhappy. After installation, having all kinds of issues. Can’t get a technician. I am very displeased. Please call me at ** or I am giving notice that I will refuse to pay any bill until problems are rectified.