HughesNet Reviews

Your tech handled the problem quickly and easily and called later to check to see if everything was still working. Would strongly recommend Hughes serviced techs. Hughes Net seems to be faster than Dish net and the speed did increase after the session with your tech.

It is to slow. Will not carry cell phone via internet. Streaming is in and out. Will run a complete stream but this the only option in my area as there are choices for a land line. Will be moving on as soon as possible. Going to pole the subdivision to get a cable company to install cable trunk lines.

New business service 02/03/21. D/L speed is STILL below 2mbps as of 01/21/21. NOTHING has been resolved in the 8 hrs spent on phone with Tech. Supp. YOU cancelled my ticket to send out tech because I refused to pay for them to fix what has never worked properly?!?! GET IT FIXED!!!

The technician was very helpful. He explained everything to my wife and I to get the best upgrade for our needs. He was very knowledgeable and very caring and making sure it was the right fit for the two of us.

I was misled by a sales rep into thinking that Hughesnet would work with my company's systems so I could work from home. Then, when it didn't work as advertised, they would not let me out of my 2 year contact but charged me $400.

DO NOT GO WITH HUGHESNET!!!! I have paid $70+ per month for internet that is absolutely useless. I can’t even attach a photo to an email! They have stolen and lied to me for two years, and now that I have switched services, they want to either charge me $100 to uninstall the dish from my roof (which they installed for free), or $200 to keep it. They have been nothing but a pain, and have skeevy business practices and horrific customer service. Just don’t. I have never felt with a worse company in my entire life.

She answered my question in a professional manner, did a great job. She must have been on a HughesNet phone because the phone was acting up and it was hard to hear her, not her fault but there was a bad connection.

I remember years ago I had AT&T dial up internet, it was so slow , I hated it. Hughesnet has proven to be much worse. In almost a year I have had more aggravation with hughesnet than I have had with Comcast.net in the last 15 years, I would really like to cancel my service and do without internet.

No internet. Got on today then stop working. Went to phone hotspot. Had to do some bills. Hasn't worked because snow on dish and ice. Hope it starts working. Have bookworm to do. It is getting really unreliable, getting worse and slower. My husband had phone set on house internet and could not get on since last Saturday. The router was lit up so keep telling him he must be doing something wrong. Did not try my computer over the weekend.

The person was very helpful but, what I am not satisfied with is the download speed of Hughesnet. It is slow and I was told it would be 5g. So far I have not had 5g any day. I would gladly go up to next download if someone could guarantee me 5g.

Everything went great today with the installer. Very satisfy what every time. Enjoy the service. It's very wonderful and I will tell my friends and family How great this service is. I have no problems with anything And I know I will get great service if I need any kind of help.

I am so mad and upset at trying to get someone or something to recognize my input of information to locate my account. I need to cancel as I have to have to leave Florida with health issues and will not be at this address. I have tried every phone number and on line to get my help. Nothing works. It is a different thing when one is setting up. I can tell you I am not satisfied with your Company from beginning. Service Snail like. Need someone’s help before I have a nervous. I am an 82 year old person who needs an answer. Anne ** very upset.

Since day one, I haven't been able to see a full Disney+- YouTube, Prime Video, Netflix picture. That's because it start loading for 3-8 seconds and can see about 15 seconds of a movie. For that same reason HughesNet sent a tech to install a new one. I had the Router changed, radio and still same issue. I connected a LAN-cable, now suggested me to buy a new cable, even though the one connected is new from the package. Got HughesNet to enjoy the mentioned apps!!! I have tried all, turn off-on router/tv, wait 30seconds, a minute, wait 5 minutes. And nothing yet, yesterday the tech ask for me to wait 24 hrs since installation. Right now I have been awarded 13 tokens. Will at 1pm today after the 24 suggested new waiting.

I've been with them over 6 years. The installation was bad enough the repairman who came to repair the service called the office to complain about the previous install. He didn't have time to fix it so two more people come to fix it and yet still sitting 3 feet from the modem I get connection drops constantly. I've called tech support to have it fixed or come get their equipment. Still waiting. Bill has gone past due so I call to get it repaired. Now I get bring my account current before they can do service repair. I said I'll pay my bill when the service works as advertised. Still nothing. So legal action is next. Hope this opens eyes to their commercials lies. With my Regards Capt. RT**. USMC Ret/Dav.

The gentleman was very kind focused and ready to resolve my issue. I am not satisfied with the service itself. Especially cause I have to keep calling you otherwise you jack up the bill. Also my internet drops my Zoom meetings. Or is delayed. Sorry I would not recommend your company to no one. I was told not to go with your company but the original sales guy told me it was better and I believed him.

I was supposed to have a tech visit Mon and no one called or came. I got a call yesterday from a tech who said my visit got lost somehow and had my problem been resolved, It had. I was glad to get this courtesy call. I had called HN Tues because I couldn't get Netflix and she said I had a slow internet and would give me 2 more gigabytes (or some such thing) and that resolved the problem. Both people were very kind and knowledgeable..

The woman who helped me on the phone was incredibly kind, knowledgeable, polite and helpful to my problem. She helped me suspend my account while my house is in renovation and we stay with friends, unable to use our service. I am very pleased with the quality of service I received and look forward to many years with HughesNet.

Was frustrated when I called and the nice educated gentleman helped me to the utmost fantastic service!! He went beyond what I expected and fixed my issue over the phone. Thanks to him I will keep my service!! Keep up the great job.

When I called with the speed of my internet speed he stayed with me until we got it fixed. Good man! The only problem is that I was quoted for the price for a month and he told me it was 15.00 more per month than I was told. When I signed up it was 70.00 per month and he told me that it 90.00 a month. Please get ahold of me and explain what my price is! Thank you. Gary **.

Had problem hooking my phone to my HughesNet. Agent went out of his way to be helpful to me. Only took few minutes plus I had only couple minute wait to receive help. It was much better experience to speak to agent in person.

When ordered I was quoted 69 a month. Well I'm up to 92 before I had to add to get more internet and the service stinks. It's slow and don't work 1/2 the time. You would think at 110 a month you got good service. COME ON HUGHESNET YOU CAN DO BETTER.

Called because of slow service. I had just upgraded to get better service last month. After an hour of talking to technician my problem was not solved and was actually worse. I was disconnected from wifi and he could not help reconnect.

I called Hughes to discuss poor performance with streaming. Netflix was almost acceptable, other channels were not as good. I got connected with a technical representative. They told me to change some settings and the performance increase was amazing. Thank you so much.

Been without internet for 4 days. Was suppose to be here today to adjust my dish but they called this morning and canceled they said UPS didn't show up. What does it have to do with adjusting my dish. Suppose to show up tomorrow unless they cancel again.

What stop buffering. Same probably always had I done working with tech on phone. When do might work for a few hours. Y'all that it was Hughes end so I paying for extra gb. I'm just done dealing with it. Would like to keep but if I'm going pay over 200 month for tv it's going to work. I'm done plugging and unplugging. I would like to keep but need fixed.

I was told this would be high speed Internet when I signed up. I explained I needed this service to conduct online school classes that were upcoming. Not only was it NOT high speed, but it was painfully slow. Couldn’t load video slides at all and barely loaded slides in a timely manner. So I dropped the classes and canceled my service. I was offered a partial refund, but allowed to keep the equipment that I have ZERO use for: here I sit almost three weeks later and still no refund. Keep getting the same runaround each week concerning my refund. Good luck to any of you on the way outskirts of town with their service. Absolutely disgusted with this whole mess.

I was on the phone for over an hour. 3x the agents disconnected me. I think they are more concerned with selling their inadequate service rather than taking care of existing customers! The problem is changing my address. It keeps telling me it is an invalid address however it is right! As a result, because I choose not to give my credit card over the phone then it can’t be changed. The result: I had to have them put me on mail invoices and it will cost me $5.00 extra a month! I am paying for their inadequacies!

She explained everything the me. She helped me with what I need. She talked me through everything I need to do. I was very satisfied with every explanation that she gave me. She did a great job. I appreciated it.

Our internet service has been down since January 10. I have called in multiple times and am told to turn off the modem, turn it back on, how many lights ... same thing over and over and it's still the same answer. No the internet light is not on. It is not transmitting. We have unplugged it, turned it off, moved it, what else. Now they are supposed to be sending me a new modem. What about someone coming out and seeing what's really wrong.

It was greatly appreciated. Thank you.

Merium was the woman that helped me, very knowledgeable and very patient.. I hadn't been getting my speed promised since we began with Hughes. With the Covid-19 everyone is home more so now we have more time for streaming television.

The Hughes System was not operational and required a Technical to come onsite to resolve the problem. Since the Hughes System was unavailable for seven days I requested credit for this loss of time. I called the Billing Dept and the representative that assisted me was very knowledgeable and resolved the issue easily.

My experience with Myra this morning was beautiful. I had been ill with COVID-19 @ have been slowly recovering. My unemployment was interrupted & I was calling in to notify my payment tardiness. This young lady was professional, kind & so helpful to me this day. She uplifted my spirit & helped me get a payment plan. I just wanted your company to know what a “treasure” you have. She really made my day. Thank you so much!??.

He was very patient and took time to explain what was going on with my service, Great employee, friendly and knowledgeable about the service and all the issues I had with my service. I will recommend HughesNet to all of my friends and family members.

I used All Connect to get home phone tv and internet. The technician at first was very nice but changed after I told him I did not like having the modem and box with all the cords plugged into a extension cord and I wanted my phone to be in the kitchen. He left my home leaving a tangled mess of cords in my living room. I did not get a phone number or instructions how to use internet I told him to stop installation and remove everything I am out $80 and will be charged a months service as they are cancelling but not until 2/28/2021. I am not happy with this and feel I should get a refund as I told the tech to stop installation within 15 minutes of arrival.

All my questions were answered quickly and to my satisfaction. I had a question about my bill. The representative was courteous and helpful. The bill was 15 dollars more than the previous months but it was because my 6 month sign on deal had run out.

I would give you NO stars if the system would let me. Have be having internet service problems since day one and customer service just keeps giving me excuses. HughesNet does not fulfill their side of the contract. Will never get it again and will tell anyone that wants to know NOT to use HughesNet.

The lady that was helping me was very patient and went the extra mile to help. She had her supervisor help and I was told that it would be resolved in 48 to 72 hours and it was in less than 24. I think you are ridiculous in placing such limits on a report you are asking for. I think you could take some lessons from the folks who solved my problem.

We tried streaming and it just didn't work, so I called to downgrade my package since I didn't need all that much data storage and the young man was wonderful, courteous and very efficient and knowledgeable. I thought I would have a problem going back to original setup but he did not hesitate to make me happy.

I live with my mother and uncle. Both are over 65 and disabled and are on fixed income. We have been using Hughesnet for over 3 years now. We purchased the 50 GB package that cost us about $160 each month. We each have a phone, one iPad, 1 laptop, Ps4, 2 desk top PC's and a couple of firestix. Within 2 to 3 weeks our data is gone. I dont know what's going on but it doesn't seem like we should be using up so much data. I have 5 GB of data on my phone and I sometimes use it as a hotspot and it last longer than their 50 GB plan. It just feels like we are being robbed each month!

Good service. Very friendly. I am happy with the service today. I feel good with the company. I have 2 year of contract and everything is perfect. When I have a problems they are always there to help me. Thanks.

No service to main channels. Not worth it. Wanted it disconnected on Thursday 01/28/2021. Not satisfied. Very disappointed. Service not good for ATT cable tv please. Disconnect and send refund. From get go couldn't watch tv with y'all. Please send refund. People talk how y'all service is not good at all. I tried.

Representative ran check on system and explained different aspects of service. Representative was very knowledgeable and friendly, she explained the different plans and pricing. I was very satisfied with the service I received. I have talked to many different representatives from many different companies and she was probably the nicest.

I have not been happy with Hughes Net. I work out of my home taking hospice calls from patients and my device has been sporadic fairly fast one day crawling the next. I can’t get my work done with service like that. I call you guys and my speed has gone down to 19 without me knowing why I am continually on a roller coaster. Nothing consistent.

I talked with a young lady today that seemed to know what she was doing so hope we got it straightened out ???? I hope I do not get another cancellation. She put me on seasonal suspension, hope all is good.

I’ve called 3 times. The first time they said it was my wires and I would have to pay 130.00. I called back and they said it was my box. It’s been 10 days no internet and no box has come. I run 2 businesses from my home!

Absolutely atrocious!!! You do not want me to put in words how I feel about Hughes Net. It is not the tech's fault - it is Hughes Net and how they conduct their business. For a multi-million customer base business you don't deserve to be in business.

Just so you know I have been treated horrible by more than one of your representatives. I would never recommend your internet service to anyone. I have had nothing but issues since the second month of service. I have called, messaged, emailed and had complaints with my service that have gone completely ignored. I have called with issues about data consumption since the second month. I HAVE DONE EVERYTHING YOU ASKED ME TO DO. Including changing my password, adding Norton 360 security and had my system shut down up to 4 hours to see the router is constantly consuming data with nothing hooked up to it. I was told some much stuff I at a total loss. I have wasted my money. I have a 2 year contract that I will be getting a lawyer involved in to solve this problem in court since you constantly ignore the situation. I pay my bill and I expect the services that were guaranteed. This has not happened since getting the installation.

I had to pay my bill today. A very nice gentleman helped me out. He was very polite at all times. He was very helpful and explained how to do things over the phone. He even helped me change my banking info over. This gentleman deserves high praise. Thank you very much.

We cancelled service due to a move and contacted Hughes Net to return equipment and gave new address box was still sent to incorrect address!!! Hughes net withdrew $375 unauthorized from my account because they did not receive equipment even though they sent the box to the wrong address!! Called again to fix address and ask for a new box. Gave address multiple times. It was still sent to wrong address and they refuse to refund my money even though it was their mistake!!!! Will never do business here again and will tell everyone I know to avoid this company!!!! Ridiculous!!!!

Poor service! I had y’all Poor service since the day I had y’all. Y’all lie to your customers. I have taken out a new service with someone else. You are no longer my provider said she’ll never showed up to fix the problem. Your automatic pay has been cut off. And one star is too much.

I took the survey, and when I was directed to a support page, I got a notice that it was unable to load and buffering was taking too long. Poor service reception and that only works 1/2 the time. Spent $100.00 on booster, which did no good. Very misleading. Very disappointed. I dont like paying for something that I DONT HAVE!

Was required to choose 1 star but this is way too generous. They need to have a negative rating system. We chose Hughes because there are only about 2 or 3 other companies that offer internet service in our area. My wife and I both work from home and the salesperson said we would have no problems. After 2 days, my wife has to drive over 200 miles to her office because the internet is too slow for her to work from home. The only thing these idiots would offer is a reduced monthly amount but would not let us out of our contract. We are unable to stream because it keeps buffering so the only thing we can use it for is email and we have to find another service. Hughes is worthless. If you have any other options, don't even think about using them.

I would never connect to HughesNet again. I would advise no one to use them. I got screwed and took every way you could be by Hughes. Their service quit working, then would be off and on. Then when I wanted to disconnect. They charged me more, when they owed me. The service was sorry. I would do without internet before I would ever connect with them.

I called for assistance. Could hardly understand the person. Disconnected twice. Never did get any help. Finally called a friend who fixed the problem in less than a minute. Feel like I should not pay for the week I had no internet and no help from the provider.

Can't send Email but do receive. After 20 days I was sent a survey which I completed but couldn't return and you want me to rec. your service. I spent 10+ years with IBM in R&D and we never allowed such things to occur. Changed servers and didn't test first? STUPID!! I am looking for another supplier for internet service. I have been a Hughes customer for over 20 years under several accounts but never this level of service. Account # **

When inquiring for a company for my business I was told incorrect information that has impacted me greatly. I hope we can make this right. My business needs WiFi like a baker needs an oven. I have no problems logging on however it’s very slow. I need to talk with someone however I’m finding that almost impossible. I am looking forward to speaking to someone to fix this situation ASAP. Thank you, Respectfully K **.

The agent that I talked to is so accommodating and she is so nice. All my questions have been answered well and she is so nice talking to. Your agent should be given credit and she is good in her work.

I received my latest bill and it was almost 25.00, more monthly. I called and was told it was because my yearly promotion was up. I wanted to save the 5.00 charge and go to paperless billing. I wanted to call and make a check by phone payment every month but I was told I could not do that. (Even though I receive my bill through my email monthly) I was not very happy with what I was told and I would like find out how I can save money monthly. I am over 55 and was also told that HughesNet does not offer Discounts to Seniors. Could someone tell me why and could they also tell me how I can save money monthly????

The internet connection was checked, the red button on the box was pushed, then 2 stages of checking was done. This was done twice the unit was unplugged. This has not worked since our service began in October. Error message 927 comes up every time. I’m missing my favorite shows. Very disappointed no one seems to be able to fix the problem. It would cost over 500.00 to cancel our service. It would be nice to get the service we are paying for. Disappointed and very dissatisfied so far.

Had a pleasant tech support session with Rondell in Guyana. He was very helpful and we fixed the problem in a timely manner. He was very polite and professional. WiFi signal strength now adequate and the downstairs laptop working correctly.

I’m having to pay with the special $130 a month and when it’s over it will go up to $150 for only 50gb. That for amount of money it should be unlimited. People like us that live in rural areas don’t have much choice in internet so I guess that is why you can charge what you do.

This is the worst internet service I have ever bought. Do Not get this service! You will be very unhappy. If you get their recommended service package, you will run out of service by the middle of the month and be stuck with .31 MB the rest of the month. Even though it costs the same as others! If I had been told this, I would not have signed up.

I have called and for the first and only time while I spoke with your operator I was able to start to stream a movie. Did not repeat afterwards.

This is the worst internet service I have ever had. It is so slow and the GB that I can afford does not even last a week. I have stayed up late to use the late night GB that are free but the speed is still as slow as I have ever seen. DO NOT BUY!!!!

I was not expecting the young man to be so kind and understanding. He went out of his way to explain things to me in such a way that I could understand what he was talking about. When you are from the older retired community, not everyone cares. Thanks for caring.

I have no complaint with the customer service agent after having waded through the automated screening. All issues were addressed and resolved by the agent. However the online billing is not easily navigated and does not readily display balance due or payment made only zero balance.

The absolute BEST IN CUSTOMER SERVICE SATISFACTION I have ever had in internet and home phone providers. What their lack in full speeds have in the back water country where I live, they make up for with kindness, compassion, understanding, and well versed knowledge in all their products and features. Never ending 24 hour service!!! Even for a tech dysfunctional old timer like me.

We live in an area where a lot of Internet providers won't or don't provide services. Hughes is the only one I found ever since I've had very good experience when calling in for help. I'm old school lol and I like to chat. Everyone is very kind and helpful. And having internet is a learning experience for me. Please be kind to the representatives. They are there to help and they are just doing their jobs. I run out quick of my high speed internet fast I mean fast because I have 3 teens. They complain more about it being slow than me. But I understand it more once you use that high speed up it runs slow but it always works for me when I need it to. Especially now during these trying times. Stay safe and thank you Hughes!

Hughes Gen 5 is a serious downgrade from their previous Gen 4 service. In Gen 4 I could stream HD video at 1080 without a single problem. I now have trouble streaming at 240. Yes, their download speeds are better but everything else sucks. System latency interferes with almost everything I do online and for the price you pay they have terrible bandwidth allowances as I can go through a month's allowance in a single day.

Asked for a discount on my bill which is quite high and I have been a customer for quite a long time. And am retired on a fixed income and at times find it hard to meet this cost. The customer service lady I talked to was very helpful and did what she could to lower my bill.

Spoke with Joe who assisted me in getting my bill paid by phone. Explained everything in detail even down to the confirmation number which was 123456. Very odd. We both laughed and said he would discuss it with his supervisor. Thank you Joe for getting this taken care of.

I had been told that the service could be suspended while I wasn't there -- so I called and sure enough it wasn't just a sales gimmick. I love WI, but not in the ugly part of winter -- this is a perfect solution.

Customer service was very courteous and thorough and when my problem couldn't be solved remotely, she set up my express repair service right away. Repair person Sean was very knowledgeable, courteous, and efficient. Problem was resolved and I am very pleased with both customer service-tech department and especially with express repair service.

Service over phone great! Have had no problems this year. Reps. knowledgeable and very courteous. This rural town has other internet but, THEIR customers have problems all the time. I would recommend your service.

Nothing wrong with my contact with your representative. It’s your service that simply isn’t up to the task. Extremely expensive and inadequate for many tasks. Streaming results in buffering as often as not. I often drive 10 miles one way to get adequate cell service so I can complete online tasks without being dropped by a server.

Very patient and kind. Really wanted to help, but couldn't fix it. Seems to be a Microsoft problem and not a Hughes Net problem. Hughes Net people have always been helpful especially when setting up new systems. I have been a customer for eight years or longer.

My customer service spokesman was excellent. The company policy is absurd. My ex wife put her name on our account years ago as she did our financial books. Now divorced, I can’t just take over equipment. I have to send it back then have somebody come and reset it all.... makes no sense.

The lady I spoke to was very helpful and manage to get some rewards our way. We have been a customer of Hughes for over 20 years and because of the good service we receive probably will be for a long time yet to come...

Have always had good connection and download speed is good! The Customer Service Department is always very helpful and knowledgeable. Also I like the way it would also be easy to move and relocate my Services. Very happy so far and don't see myself changing to any other way of Internet.

I'm not satisfied with the service and paying all that money and the service slow. I'm only keeping it because no other company come out and my child has schoolwork to do. They need to do better with this.

Wish you did a yearly discount for seniors/Veterans or a even better a permanent one. We are on limited incomes and have paid full price for over 40 years, we would appreciate some help. Directv gives me a $60 a month discount, $25 a month would be great!

Don’t get very good reception on weekends. Takes awhile to download things. Lose internet at times but not for very long. When I unplug for awhile and start back up seems to help sometimes when we don’t get the internet. All in all it is a lot better than what we had through Frontier but not near as good as my family members that live in Appleton WI.

I only had Hughesnet for a short period time and so far it is good and I need more time to evaluate this service in order to see how the download and upload speed. For now it is good. The service went well. Your service person was great. He was very professional.

The price is getting too high. Considering an alternative unless another reduced option exists. Speed is good and the reliability and dependability is just fine. Having been a customer for quite some time they just may have a special incentive to offer existing longtime customers.

Updated on 02/16/2021: I call about the same issue and the problem is not resolved. My phone buffers bad if I am watching Youtube. Each time I am told I am getting a good signal but if I am watching a movie it freezes. So I am not pleased with the service.

My speed is slow even though I was assured this was high speed. I pay a lot of money for this service and expect quality service. My students continually tell me that I am lagging. Netflix is always buffering and stays stuck at 25 percent. Please correct these issues. Thanks.

When trying to resolve problems we would get better service for a week or so, then bad again. When we needed to reset our password we were unable to do it on the computer and customer service was unable to help us. Since we could not access Hulu we canceled. We had been considering cancellation anyway but were going to give it one more try.

I needed a new modem and the first one ordered did not come. I called again to reorder and was treated fairly. They ordered me another and it came in just a few days. I find that whenever I call I am treated with respect and everyone seems knowledgeable about the products they offer.

Still getting use to using it but overall satisfied. Husband is happy that he can watch YouTube videos. Customer service was good in helping with issues I had and am curious to see how much data we use. Will recommend to others. Thanks Hughesnet.

I just completed a survey about a call to update my payment preferences. I gave high praise for the individual and the assistance. But I need to eliminate my premium channels and have no one local to help. My setup to acquire Hughes was a mess (as stated in survey). Highly unprofessional. Thanks for letting me respond. I’m at the given cell number 8:00-3:00 daily M-F.

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

Roxy was very helpful in doing a one time change of our due date. She was able to handle this without having to transfer me and doing it in a very short amount of time. I was able to understand her. It was done in just a manner of minutes. Excellent job.

I was so fed I said, "Cancel my service. You were charging me to correct your problem AFTER having made 2 technical service calls"... I was scheduled to have service technician come today but was CANCELED by Hughes... frustrated is understatement... The people I spoke to on the phone are all pleasant.

Recently our internet was disconnected for over 24 hours for some reason unknown to Hughesnet tech service. A service repair was called in which was not needed as the internet service returned before the service personnel had to come to our residence. However, it would appear that Hughesnet troubleshooting service could not help correct the problem which would have cost 125.00 dollars for something which seemingly corrected itself. This is unacceptable as well as the cost of Hughesnet service rising each month which has almost doubled within the last few months. If this continues this household will have not alternative but to switch to a different company who does not increase service costs without notification or approval of the service recipient. I encourage Hughesnet to review policies and improve customer service. I would appreciate a response to this review and comment.

This should be available for everyone to read. Installation for wifi. This Installer began orange wire face our front drive across 65ft. Sinful looking. Sure not professionally looking. Seem like they could had the smarts to run it on the wall inside the garage. There a 14 ft air span from garage the home. Orange white continue.

Called from work to change account. First representative put me on hold for almost 30 minutes then hung up. I called back and got Oscar. That person was amazing. Handled it with no problems easily, took care, was very thorough and was a great experience for me dealing with Oscar!!!!

Do not buy if you have other choices. I get no upload mps and barely 2 mps download. I found another internet provider that is cheaper and leaps and bounds better than this horrible service. I had to choose this service when the COVID locked everything down because no one else would install. Now they want to charge a termination fee after I have already explained that I cannot afford $75 a month. So this company thinks charging someone $300 is the smart thing to do. I cannot afford your monthly fee, what makes you think I can afford your termination fee? Then they will charge another astronomical fee if you don't return the equipment, but provide no instructions on how to return the equipment. This company is only interested in gouging its customers. Talking to someone on the phone is ridiculous, they don't speak English well enough for me to understand them. I've had enough of corporate America. I want off the train.

The reason of my demands are, since we stablish business with the Satellite internet company we haven't use the internet because the signal do not runs fast. I call for service Assistance and the service representative inform that apparently the modem is not working, and We have to pay for the technician visit and the parts replace, so we decide to cancel the contract because the service is not what we need.

Hughes Net sucks. My computer is next to the modem and it still just spins for a while before loading. Horribly slow. I can get up to get a cup of coffee by the time it loads. This service is absolutely terrible. I, and others should not have to be bound by a contract and pay for horrible service. It SUCKS.

I was helped by Chelsey. She did an outstanding job helping me register my account and answering all my questions. She was very patient and extremely helpful explaining what registering my service would do for me in-service my account in a 1-10 in satisfaction. Chelsea is 11. She deserves a raise.

I received an email that said that because I have Hughes network I was being rewarded to get to have a chance at a PlayStation 5. They knew I was a hughes network customer! They had an ip address they said was mine!!! I would never had even looked at it except they used your name!!! I have now had my credit card frozen, have to wait 2 weeks for new cards. When I called hughes net today to ask how in the hell they knew I was your customer and had an i.p. number your customer service rep. Was of no help at all!!! I am outraged you all care nothing about your customers being hoodwinked! In your name they did this!! And your rep. Seemed annoyed that I was angry and wanted to how they knew I have Hughes network! So in short I do not trust you not to sell or give out my name and plan on finding another service as soon as possible!

Step by step I was led through the problem and enabled to have internet access again. The person who helped me was patient and explained terms I did not understand. I am very appreciative of the assistance I received, and feel it was a positive experience.

I called Hughes Net to discuss the higher rate on my bill. The customer service rep was very helpful and polite! I was disappointed with the rate, my internet is not the greatest, it's very poor in comprising to other internet services. I am not very satisfied.

He was so nice and respectful. He was very knowledgeable about HughesNet. I know he is a great asset to his company. If I have a problem again, I hope it is with him. Please keep him employed. Again, he was so pleasant.

They're good on the phone with consistency And Timely Fashion on fixing small problems or big problems. It's great and I recommended strongly to many people and even one time when I come pay my bill all the way in the full amount you guys took over the rest of the balance for me which helped me and my family out tremendously. Thanks again. You guys are great.

Very disappointed about live agents since they seems that they don’t even know what are they doing and nobody is able to accommodate things for unhappy customers. That sucks. They forced you to stay with this company knowing that you losing money and not having good services.

They have prompt service & strive to meet the needs you have! We would like a little faster Internet but it’s ok that they don’t allow us more because that way we don’t use internet so much. The phone team is very helpful!

It's slower to load than dial up used to be. Was on the phone for 45 minutes to an hour... Could not be fixed. My cell phone using it will not load video. Cell phone without the internet loads instantly. Thank you Verizon. They tell me to go to the forums.... No I'm paying you to provide a service. You need to fix it. I think if I had a hotspot from Verizon it would work better. Do not recommend this service.

Slow Slow Slow... I can't stream here. Only a few apps work with you. If I'm low, don't slow it down even more. Bad enough it's too slow at beginning of billing period, do you really have to slow it slow it down even more. Unfortunately, you are the only available where I live... No other choice.

Service never worked. Said they’d send new unit. Never arrived. Continue to charge my account with no service. Advise checking with BBB before purchasing they’re non-service. If BBB no help. Contact State AG. They have lots of people sitting around doing nothing.

I have never in my life experienced so many problems with a company. For starters the internet was horrible. The company never checked the satellite to inform us that it was off. The technician that came out let us know that all our data was being used just for buffering. So the extra charges I had to pay was thanks to the company for an Internet we couldn’t even use. Every single month I would be promised a price that was supposedly written down in notes and every single month they over charged me. They stated that they would put a credit on my account to be taken off towards the next bill. They never did that. And when I would call they would say it was not in the notes. Every time I had to ask them to re-listen to the recordings since none of the employees know how to actually take notes.

When we got HughesNet I was told that it was the best product for my home because I have bought smart tv and tablets. Since day one it has not worked for our home. I have called several times to fix the problems that Ive been having. I am unemployed and can barley afford the bill as it is and now Ive been to that I have to be a $99.00 buster. I cant afford to be spending MORE money at this time. I am very unsatisfied with the service.

Too slow, do not have service in same room half the time, fire stick did not work, cannot stream. I can never get through any #, get runaround, I need a technician. you have your money, If I do not get service from a human, I will stop payment.

I rarely get above 3 megabytes d/ load. I can't even watch a movie. Your 25 megabyte story is a bunch of crap. When I find an honest provider I will use them instead, your tech turned me over to Texas. No help! Jack **.

The young lady that I spoke with, not only handled my issue but made my day. The level of customer service she displayed was a credit not only to her but, should make your training dept. proud. Well Done and Thank you.

I had the most wonderful young man by the name Javier wait on me. He listened, found a solution for the problem, was extremely courteous, and was very attentive to my needs. You should be so lucky to have such a wonderful employee. Thank you very much.

First their installment guy threw my old dish in the trash which was DirecTV's dish, not Hughes' property. Of course we didnt know that he threw it away until the trash ran a couple hours later and we heard a loud bang outside. But it was too late. They had already put it in the dump truck. I'm a single mom and I'm supposedly receiving a $20 discount yet I am currently paying $70/mo. for 32mps!!! The internet constantly kicks you off sites. It's ridiculous. There is an epidemic going on and they are getting rich off people. In a couple months the discount will end and we will be paying $90/mo for 32mps. That's internet only! Are they crazy?? And I would be crazy to pay that price! I do not recommend Hughes net at all. Bottom line, This company costs way too much for the crappy service!!!

I canceled your service. I moved. I returned what I thought was everything in a box. Three months later you charged my credit card $212.00. I called. It turns out you needed my red off roof antennae. I called back for return box and refund of charges on my credit card. Agent stated I waited too long. No refund or box I have part in house seeing as I just found out when I saw credit card statement that I had inadvertently not included everything. I view your actions as fraud. I complained to fcc. I’m going to small claims court and try and litigate this matter. It’s outright fraud on your part.

Very good experience with customer service technician. He was helpful and polite. Went out of his way to resolve the problem. He tried to resolve the buffering on the smart tv when we were trying to watch a movie. I think he should be rewarded for his excellent service.

Very poor net service, if you want to watch a movie your best bet is to just go rent a DVD. Have had the service for over two years. Have not been able to stream a movie yet without the service dropping. Vudu, Amazon Hulu, none of these stream on the service I have 90% of the time. It's not worth having. Would not recommend to anyone. As I just tried to send this it couldn't. Service was lost. Let's see how many times till it sends lol. Dropped again lol.

We didn't request this. We were told the first month was free, and we advised the agent at the time of placing our order for service that after the free month, we did not want Express Repair. Today, your representative satisfactorily resolved this issue for us.

The gentleman I talked with was very polite and tried to help. The internet sucks. There was nothing he could do to help me. So slow my children CANNOT do those school work. Only 2 computers connect and nothing will open. I was told sorry nothing he could do. I upped my package last time and still very slow. We can’t watch a movie, kids can’t complete school work. Just sits and buffers. I’m charged big buck for a slow buffering internet.

Got Hughes.net dish and service installed. Upload and download took minutes. Tech support by phone measured excellent speeds. They spent a long time with me, like 1 hour, mainly due to many on hold times that were minutes long. Seemed sincere and worked with me, but in the end problem unresolved. Back on phone 2 days later, this time 20 minutes, they talked me out of removing everything and cancelling, pending better technician call back. Again seemed sincere. I will give it 2 more days, and I look forward to changing this to a good review, otherwise this was a mistake.

I spoke with 3 different people regarding my problem on December 30, 2020 and one person on December 31, 2020. Not one helped me with my problem. I was unable to receive calls but could call out. They refused to port my phone number ** back from Straight Talk after it was transferred in error. Since they would not even take the information I had for them to port my number back, I no longer want your Voice service. Please remove this service from my bill. I am happy with the internet and will keep that service. Thank You.

I am not at my residence part of every year. I just recently found out that you could suspend your service for periods of time without canceling. I called to do this and rep was very informative and helpful. She was knowledgeable and got the job done quickly and made sure I understood exactly what would be involved.

I had a very good experience with one of your customer service reps Maria. I explained my situation to her and she was very courteous and helpful. She worked out a payment plan. I paid $35.00 and gave me until 1/20/2021 to pay the balance, case #**. That was all good until I received an email on 1/6/21 saying I was very past due. I called Hughes Network and talked to a man and told him the agreement I had made with her. He showed no concern and said I had to pay the full amount of $101.67. I don't have money for groceries now thanks to him!

I know my username. They gave me a password "**" that was unsuccessful. I tried my own password plus tried my email as username. Nothing would let me purchase extended internet not even 1hr 11 minutes on the phone with Hughes Net.

Jesus ** is an asset to your company! Understanding and willing to help resolve your issues. He was prompt and courteous and was able to come up with a solution! He understood what I was trying to make HughesNet understand. HughesNet need to work on the information your people share about what needs to be done.

My service lady I believe her name was Miss ** was very patient during a my call because I had phone problems. She handled all of the issues that I had and I was even able to order a wifi booster with her which was my original question.

I am a new customer to Hughesnet. I called and wanted the internet and phone service installed. I was told that the technician would come between 8-11 am on Jan 1, 2021. No one showed up today to do the installation. I called and spoke with a e supervisor and was told the technician had tried to contact me. I am sorry to say that the technician did NOT try to contact me. I am so disappointed in the service so far. I still do not have internet installed or phone service. I find it to be very unprofessional the way things are being handled. No one has given me a new date for installation and no one has contacted me back about this. I feel I should receive some compensation for having to wait for the technician on the 1st that never showed up. And I would also like a call from someone on when my installation will happen.

I just want to reset my password to log into my account and I am unable to do so. Your customer service line is also unavailable... How are you a data provider without any means to contact you or your company?

Was told I would be able to stream TV with this service. A complete lie and when I pay my bill my data only lasts 1 day. I get to watch one movie and it's done. Was grossly lied to about this provider.

My Hughesnet WiFi does not extend to bedroom or other rooms. Tech tried to change my settings, but wifi still doesn't reach other rooms. He suggested that if it didn't work I could buy a plugin booster. He was very courteous and seemed very knowledgeable.

When I first contacted the website I was disconnected 3 times. Then a young man named Alex answered and had it fixed in 2 minutes. Quick, thorough and very nice. Hughes Net needs to hire more people like him. The robot when you first call is not good. Very cold and no feelings.

Was told Demand was taking my data, I do not use On Demand for that reason. Not sure if that is correct. Dish said no when I said Hughes Net said it does. I was then told to unplug internet. Question was why because I don’t do on demand if it takes my data. Dish person hung up on me with no explanation. She said she would not send a technician just for that reason. So I pay around $150. For both need answer. Hughes net was very helpful. Unhappy.

I was sent an email to purchase tokens at discount price. Representative was not able to help me. I was sent to my HughesNet and there the tokens are not discounted! I am very stressed because my WiFi service is not up to speed. I created account as well.

Equipment has not worked properly since it was installed. Contacting and discussing this problem with several different customer service representatives on phone over several weeks and been unproductive and beyond frustrating to this point. I want a credit for the last 4 months of service I did not receive. A service representative is supposed to visit and check the equipment on Jan 15. If the problem is not resolved I want to cancel service without penalty.

The representative was very easy to understand and was helpful explaining that there was only a $20 promotion at this time. If I call back when my current promotion expires at the end of Jan then I could see if there was a better promotion available she explained.

I cancelled my service months ago. I requested the return box for the equipment. It never came. I called to inquire why. They had the wrong address after I called to change it years ago. They said they fixed the address and sent a new one. Today 12/30/2020 I check my bank account and see a $318 dollar charge from Hughesnet plus bank overdraft fees. I called to find out why. I explained the situation and was hung up on. I called back. The customer service rep. was rude this time, which added to my frustration. She proceeded to tell me the box was sent twice to the address I provided her. The rep was still being rude.

Had for two months and is crap.. Super slow speeds.. Dial up internet is faster.. Called to cancel and try to charge me 900 dollars.. Good luck.. Customer service sucks.. Techs that they send out blame it on everything but the real problem..

In the month of Nov. 2020 Hughes Net took it upon their self to go in our bank account and take our money to open a account at a old address we lived at without our knowledge. So I called to ask why and wanted my money back. I have been waiting for my refund. Still to this day every time I call they hang up on me or put me on hold and don't come back to talk me until today. I talked to someone who was relaying mess. thru someone named George in advance billing. He would not talk to me. It's funny how they did not have to wait for my money when they took it without asking and won't give it back. They must be hard up for money. It's only 48 bucks but I want my money back.

I called to see when my contract would be up and Alex gave me all the info I require. Very knowledgeable and courteous. You have a very good employee there.. I give your employee 5 stars but not your service. Every time we get rain or snow I have no internet and have to go back to my cell phone for internet. I think since I always have service I am going back to my cell phone for service.

I had a complicated billing problem that was handled promptly and professionally. I'm giving the experience 5 stars. The young lady that helped me was courteous and answered all questions. She consulted with her supervisors to ensure the information she was giving me was correct and that my account was updated and that I understood everything.

The representative who assisted me was respectful, knowledgeable, patient and professional. I learned about the definition of terms new to me, how to use the information HughesNet provides to be a more efficient customer. I highly recommend Hughes Net to others.

Last young man I spoke to on phone was rude!!! Can't have more than one device on at a time, ring door bell has a 3 min delay to my phone, computer takes 10 min to turn on!!! When I phone in was told someone else fault.

I am very displeased with my service. Seven days ago I upgraded to gen 5. To date they say I am out of data witch was to be 20 gig-a-bytes. Can’t even watch a movie. Could not understand agent. All I heard was chickens and hogs in background. My problem is yet to be corrected. Damn poor service from a company who charges prime prices for their service.

I called trying to find out why my bill suddenly increased almost $45 monthly. Was so informed and happily 2 agents helped lower the fees! I was impressed with the speed with which my questions were answered and also the adjustment, itself.

Hughes Net is much more reliable and faster than our previous provider. We have less downtime and we don't have to reboot it so often. Your customer service department is easy to work with. Thank you for your service.

For the past 6 years my WiFi reception has been horrible. Very seldom can my wife or myself get logged in on WiFi. I just purchased an extra 15 gb of data and my service hasn’t gotten any faster. If this is the best I can receive I will be changing to Spectrum service in January.

No phone help line! "Unavailable." Your Normal excellent service somehow has failed during this Covid time. I’ve been unable to reach you for the last two or three days on the customer Care line. Suspend my service until May 4, 2021, please have someone call me on my cell phone to confirm **.

Fast, effective, polite. The tech kept me informed about his travel progress on his way to my location. He added additional items to make my set up more robust. He explained what he was doing in a very easy to understand way.

But expensive. If you cannot get decent service any other way it’s at least very good but costs more than you think and they do not have a decently priced unlimited plan. If they had an unlimited plan it would be the best!!

I have been very happy with my Hughes Net Sat service. I live in a coastal area with extreme weather..and if my WiFi has gone out it has never been for over 12 hours. My only drawback is the ability to stream things like Netflix and On Demand - sometimes it can take a while to access and often drops out- but I’m not sure if that is due to my DishTV service or my HughesNet WiFi or a combination.

I have always had great service from HughesNet. Wish they were located on the valley and I would use them there. I have had prompt service when it was needed. Outage on Munds Park has been minimal. Thanks for great service.

The Internet has to be one of the worst that I have ever seen. They promise me one thing and never gave us what we promise. The one guy I talk to say there were no cabs on the Internet. We’re lucky to get .04 down low and sometime one point to upload.

I turn my service back on from suspension and it was used up in two days.. When I first hooked the service up it work great and more than 12 device was hooked in June. I had least device and it was out after that.. I can’t watch Tv or use my computer for work purposes. My two week vacation nightmare.

So far, other than a somewhat slow initial reception (to a great deal corrected by an astute tech rep) and--very anticipated-- weather related problems (wet snow covering sat. dish reducing/stopping reception) I find the service adequate. My experience with service providers is that, while the initial service is usually quite good, it seems to degrade over time. In that area, HughesNet remains to be tested. Another consideration is that, frequently, Internet services billings seem to be prone to 'minor' charges which inflate the monthly charges. Again, HughesNet remains to be tested. I find myself skeptical regarding both performance AND cost. Time will tell.

I wish I never got them. It very very slow and sometimes it stops. I wish I went was Att. This sucks. I have call them 3 times. They came out 2 times. Still sucks!!!! No good. No good. Go with att. I wish I did!!!!

This is the worst provider I have ever had or dealt with. They lied to me about their services and quality. When I tried to cancel they forced me to hire a technician. Then they promised to refund me but kept my money instead. This is a bunch of fraudulent liars who will steal your money.

Great service adviser going to try and see if service was corrected and if so was having a non service experience and called in to get it checked and updated seems to have been in a timely manner. Agent was fast helpful and informative, courteous, an asset to the service side.

Customer service was/is very helpful in resolving any questions or issues with my account. I do very much appreciate it when a knowledgeable representative is on the other end of the line! Good job! Keep it up...

The main problem we have is slow internet and especially streaming movies! Recently we had no internet connection because of weather problems at our "gateway" location. Where is our gateway location??? The tech was very helpful in finding this info out for us. Very polite and willing to help resolve the issue. How can we resolve the streaming problem??

Very understanding and helpful resolving an issue due to circumstances of covid and personal problems preventing us from getting to our winter home where our service from Hughesnet is. Was able to extend my temporary pause until we can safely travel. Thank you for your help and understanding!!!

A full month or more to use up? Billing as service reps that don’t listen and they don’t refund you even if you Explain you were overcharged from what you were promised! Bad internet and when I find one that will come to my home in the woods I will be switching immediately. We are building our own tower just to get local service out there because of this ridiculous amount we are Charged!

I'm satisfied with internet, but not with the billing. I usually don't know how much my card is being charged until the day it's due. I want to know how much my bill is, because I only keep enough on the card to pay this bill and another. So when my promotions expire, my price goes back up and I'm not prepared for the new charges.

Slow terrible service. God help you if it rains. Price not worth it. People who try to help don’t speak English. Last one didn’t know what she was doing. Real tech next day had to fix her mess. Definitely unacceptable.

Slow response both incoming and outgoing - this means that when I am downloading information or updating my devices it is slow. When I am forwarding or sending a reply it is slow. When I check email it takes forever because it is slow - that is all the word I have!

I was supposed to get a $100 Visa gift card for signing up with HughesNet about 3 months ago and I still have not received it and every time I call I get no answers to my question of where my gift card is at.

Only getting 3 upload and 1 download speed. I have renters there currently and apparently it will be worked on? Hopefully it can be fixed and I’ll change my rating to 5 stars. It also was hard to track down appropriate representative. Look forward to solving the problem! Thanks.

Updating our billing information was very easy. We just called your customer support & told them what we needed & were helped right away. It was a fast process & we received an e-mail soon after confirming our transaction. Very pleased with the service. Thank you!

Excellent focusing on my questions and learning the operation of the system. I had questions about setting up devices. It was explained that for 20 days during the first month that data was not used or counted. The Speed Test is undergoing an update to reside in the App. Should be available in early 2021.

Slow connection to Netflix, Amazon, Vudu. Have not used much data. Bill just cycled. Keep getting buffering message when trying to open a movie. Keep getting error messages when trying to connect to Amazon for movies. Keep getting beaks in movies, system says buffering.

Payment alerts say due date is on the first of the month but when I called, I was told it's on the tenth of each month. Also, when a reminder arrives that payment is due in five days the next month's statement isn't in my account for me to pay it.

Service is good with everything except for watching videos. Email and regular web browsing is acceptable but gets slow loading at times. Only reason I still have service is because nothing else is available in my rural area. Being it's 2020, seems like technology would have advanced. I had faster service 15 years ago.

The contractor that is hired by Hughesnet is not reputable. They canceled our installation order 3 times, even after we confirmed with them and Hughesnet in plenty of time. Even if you find some way to get us installed, what kind of service will they provide if there’s a problem we incur?

The agent help me with my internet issues and was very patient and kind. He listened to me patiently as I went on and on about my problems with the internet. I really appreciate the service he gave I received.

We can’t use the internet service. It’s so bad. Can’t reach Hughesnet to reach someone for help. Need service person to come out. Think my box is bad. Waited 4 hrs for a very important call. Never rang. Missed call. Not happy.

I would, LITERALLY, not wish Hughesnet internet on an enemy. I am longing even for dial-up over their service. Only had it about a month, but so abysmal, going to pay the $400 early cancellation fee. It struggled to even load webpages and pics....

Because of the economy and someone trying to steal my identity I asked for more time to pay my bill, yes they gave me 2 weeks but I'm still struggling to keep a roof and food for my kids. But I do appreciate it.

I was very pleased with the tech that came out to solve my internet problem. He was a very polite and helpful. But I was not pleased with the way HughesNet tried to back out of the agreement we made on service call. I was told that if equipment was replaced NO CHARGE. But there was a service call fee of $120.00. I ask if that fee could be reduced because I couldn't afford that much. The rep gave me a %50 discount. When I got my next bill I had been charged the full $120.00. I had to spend 40 min. on phone getting it straight and still have to wait till next bill to see if they got it straight. I have been a good customer since 2004. You people are not my only internet option anymore and if this cannot be resolved to my satisfaction I will be going to another service.

I can't believe I keep having to call and ask why my bill is higher than I was told it would be. I have terrible internet service and I am being charged more than I agreed to pay and was told I would pay. It's like highway robbery!!!

I was treated very well and appreciated when I talked with representatives. Hope you all have a very Merry Christmas and a happy New year. I am also hoping I can pay the upgrade charges or I will have to drop back.

By making withdrawals every month it is allowing hackers to access my Master card numbers. Amazon was charging me for something, $13.67 and I have done no business with Amazon.! Since Hughes is the only one with our credit card number, we feel this has to be eliminated. I'm not wanting to pay $5.00 a month for your negligence, but I don't want hackers to have this opportunity of getting my credit card number. Our phone service with ATT was much better than it is with Hughes. Consistently when I dial a number I get a busy signal. By hitting the re-dial the call goes thru. People keep telling me I am breaking up and they have a hard time understanding our conversation. There is room for improvement. Ken

The person who helped me with the billing issue was Adrian. Adrian was very professional and helpful and did resolve all my questions. He made sure I understood the steps needed to resolve the issues with my payment. My credit card used to charge the monthly bill to had been hacked. I tried to write my evaluation on the offered site, but was warned by Microsoft that that site was compromised. So here is my recommendation concerning Adrian.

I had a very good time talking to my representative. I needed to change my credit card, and found out I could get my bill through the mail. Tony was very nice, and helped me greatly. I am a very happy customer.

This cannot be happening to someone who Disabled. They are not doing me right. Come on people. Please Look At my use on the internet Please. 1 Day Used & how much. No way. Please help me!!! Hello I’m sorry to bother y’all but you know that I’m going to stop texting you all.

From the first day of installation till today I have been overcharged. I have been tortured. I have been hung up on. I have been called a liar by their people. I have had nothing but a major freaking headache. Buyers beware.

Had some billing issues and I needed help asap with the holidays, he was so quick to answer any questions, very impressed. I had and was so quick to figure out the problem and so very respectful and polite! 10/10.

The Customer Service Worker was very courteous and knowledgeable. He provided with more than I was aware of. Explained in detail what was available for me and introduced to available promotions. He valued me as a customer. Thank you for providing me with the best deal.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

The lady that helped me was wonderful, she went through all the details and ways to help me understand how to deal with my wifi problems and convince me to stay on with Hughesnet another year! As she explains it's the best company to be with, thank you!

I can do a WiFi test and it shows excellent. That’s not true. I could not access my credit union account nor can I verify if payments that I may have processed, when using my WiFi. I have a WiFi booster from Hughes and I still can’t order or watch Netflix if I wanted to. You call that excellent. You also never inform people during the install that you have to pay for technical support. You tell me to contact Geek Squad. Really? If I did pay for your technical third party agreement then I’m doing all of the technical work and you're just sitting down as you guide me on the phone that gets no signal as I’m in a very rural area. So, actually you should be paying me for the work I’m doing for you. Highly disappointed.

We have had a known connectivity issue for months. It started shortly after installation. We are unable to make calls as we live in the country so we have a wifi booster. It will not work if the internet doesn't. Hughes net told us on two occasions they would send a service tech. This last occurrence we were told we would hear back within 24 hours. I advised they should just schedule a service call and email us since we can't receive calls. No reply has been received. I attempted to chat with the residential department to simply ask for an email from a supervisor in the small business department. Alexandra ** refused to reply and left me on chat. I have a job offer contingent on connectivity speed which I need expedited help with. I may lose the offer if this is not handled in the next few days.

I was treated with understanding and respect. He was very helpful and friendly. Thank you for your services. Have a very Merry???. I have to get a new computer. Have only been able to use the phone and WiFi for my I pad. Hope to get my internet too.

Essentially: Purchased two tokens because of tech support: as they couldn't verify that a token was purchased, so I ended up getting a second token one per advice. Asked for a refund for the second one, cost $30 per token, received $5 credit.

I made a one time online payment with a debit card. Because I was behind a payment they took two payments. I did not authorize two payments. I called and was told they could not refund the payment because it was owed. The next month they again deducted another unauthorized payment. When I called I was told I was on auto pay. I am not! Again I was told they couldn't refund my money because I owed it! It was not authorized and I did not request auto payment. They have caused me a lot of financial consequences because they took money off my debit card that was meant for other bills!!!

My experience with inquiry regarding my account and data usage informed me with the help from an customer rep lady in Mexico. All questions were answered and she was completely prepared with knowledge how to explain my usage also how to prevent program interruption. She understood all my questions as well offered suggestions. Following her advice I found how better use my Hughes net system while streaming programs. Thanks to her also Hughes net for having informed and knowledgeable customer reps.

Customer Service, when and if needed, has always been friendly, courteous, and helpful. It is much appreciated to have internet service provided in remote locations. It is also very helpful to be able to temporarily suspend services when you are away from home.

I call all the time about my slow internet. I was told that I could get better internet from 2:00 am till 6:00 am, but that is not true. Sometimes when I call the service improves for a few hours but then goes back to being VERY slow. Sometimes the technician just tells me that there is nothing he can do. I have been told that if I have a problem with slow internet I should direct my complaints to Youtube or Twitter.