HughesNet Reviews

My internet is very slow. was told it would be fast but it is not. Had a problem with live streaming but that seems to be cleared up but it is still very slow. This is why I changed internet providers but still the same.

The installation of our service went smoothly and the technician was friendly and professional. So far our service has been very good with no complaints. With our recent move we were skeptical of changing internet providers, but have been satisfied so far.

Customer service deserves 5 star! My connection on the other hand is a 2 star. The internet slows down and the usuals for the month has just begun. I’m am not happy at all with the service. We have only had Hughes Net a few days so the Gateway appears to be congested.

Our installation and customer care experience was exceptional. The technician explained the process well and worked with me on placing devices/equipment in the most appropriate places. It's always nice to have timely service and the quality of service is just as good. Job well done!

I had Xfinity before and now have Dish and Hughes Network. Horrible signal! Spotty, weak! I have called to get assistance and it is still bad!! I understand that our house is bigger but no matter what is suggested...it does not seem to work.

We got HughesNet because it was our only option. When we lived in Wyoming we had this internet provider. It was okay but slower than expected. We thought it would be faster in Mississippi since we were out of the mountains of WY. This turned out to be a mistake. The internet is much slower here. I have tried to cancel this service but thus far this has not been allowed. I tried to cancel in the first six days of service twice. Both times I was promised the internet would be faster later on...my service was new but it would get much better. This is a lie. I was told I could cancel my service with no cost for ending it early since I had contacted you within the first six days. I plan to cancel this service but worry that HughesNet will not honor their promise to me. I want this matter resolved ASAP. Thank you for any help you can give me. Vicki J **

I was able to get someone to come out within a few days which made me very happy! He was very personable and Knowledgeable. He took his time to make sure he had just the right location for the dish. So far, so good!

I work at home and my Internet went out when it rained. And I have had Netflix issue popping in and out ever since HughesNet installed. Dish says it’s Netflix & Netflix says it’s the internet not holding a connection. Frustrating!

The wifi doesn't work worth a crap. When I get someone on the phone, they can't fix it and I'm on the phone for hours. I wouldn't recommend them for anything but I'm on a contract so they have me FOR NOW.

This internet is horrible. My internet hardly works and upstairs it’s a miracle if you can watch any tv. I am very disgusted with this internet service. Also they claim we go over our data, but I work 7am-4pm and maybe watch a hr or so on the tv if it’s even working. My son works 3pm-11:30p.m so he might as well watch about a hr of tv, if it’s working. Yes we use our cell phones but I use my phone service internet more than my WiFi cause it hardly works. Now I am stuck in a contract (which they put you in cause they know their service sucks, so putting people in a 2 yr contract guarantees they get paid for this crappy ** internet service.) As you can read, I am over it! Not happy at all!!!!

You have to be right in front of the box to get wifi. I have never had such poor service as this one. If I wasn’t in a contract I’d disconnect it. And the price is too much, it’s double than any other internet service. When Charter put in my tv. Service, he wouldn’t even connect to it. Because of the poor service. I’ve never been so sorry for getting it.

I was promised by two salesmen and the installer that I would finally be able to stream from my Roku device and watch all the apps that I had not been able to use with ATT DSL service I had for years. Bottom line is I cannot and am actually worse off than I was with the DSL. With that, I could watch Netflix and ESPN. With HughesNet, can only stream Netflix. HughesNet is the worst decision I have ever made!

When I've had occasion to contact a HughesNet technician they have always been polite, efficient, and very helpful. Overall I'm pleased with Hughesnet with my only wish would be for a more generous allowance for download data. I know you can get more, but the price is out of my range.

I'm glad to have internet in my rural area where I live, that's a plus, and HughesNet was quick to come out and get the internet going, that's another plus, but there are a few qualities I believe are kind of lacking with the service, and that is the price and the speed. It's a little more expensive than what I've had in the past with other ISP's in other places I've lived, and plus these days most don't put you under a contract, but Hughesnet has a 2 year contract and I think they said if you cancel before the 2 years is up that you'd have to pay for each month remaining on the service and that's a lot of money, like if you cancel after 9 months or so I think the remaining months would total over 1,000 dollars. I can't imagine an internet company actually charging anyone that amount for cancelling, but there's that contract you sign that explains it.

During the hours of "Bonus Time" it seems everybody is downloading movies or software updates and it makes any regular access terribly slow... So slow as to cause many log-in attempts on other websites to time-out and fail. Along about 8 AM, things speed up to the usual slowness of a satellite connection.

Not done in a professional manner. Cable left on the ground, just left undone.. Cable and ground wire looks like it was done by an inexperienced installer. Cable was left draped over my patio railing. Once inside my home a grommet should have been placed over the cable to prevent moisture from seeping in. It works though.

The rates are too high for the amount of data you get. Many companies have much better rates for unlimited data and are faster. Because of my location this was the only internet service provider I could get in my area.

Worst customer service. Talked to literally 20 people and no fix. You can't watch any show without internet drops. Went back to Century Link. You need more people who spoke English, especially with tech support. With each call it was at least an hour.

The process was easy to do and easy to find. My only wish is that in this day and age, there should not be a limit on data transfer. Hopefully in the near future this will happen with HughesNet internet.

The HughesNet website is remarkably slow to load. It is very awkward to monitor more than one account. We own 5 houses and have HughesNet dish installed at all 5. I have to log out and then log back in to the website to check usage at each house. The bills for the 5 accounts, however, are combined, but are hard to understand. There have been mistakes made by HughesNet on installation of 2 of our accounts and there seems to be no way to rectify. In one case two installations done on the same day by the same team were tagged with incorrect address, that is, the addresses were swapped. In another case the name on the account was incorrect. My name has since been added but I was told the wrong name could not be removed. Makes no sense.

Paid my bill and the same day I got a email saying I only had 15% of data and when I called they said I used majority of data because of my Roku television and during that time nobody was up watching it so no it’s not what I expected.

So far okay, not really good, but will do for now. I would not recommend to anyone if have other options. The only good thing is the flat monthly rate which is better than what I did have. Hopefully something better will come along eventually.

While watching a program I still get slot of buffering and for what I pay each month, I don’t think I should have to deal with it!! Only watched a few programs so far but other than the buffering, it’s good!!

Everyone has been excellent from initial call I did to inquire on Hughes Net to the installation and customer service. All departments was excellent. Anytime I have questions it's easy for me to call customer service and get answers. They are very helpful.

I am currently out of the country and I called to extend my inactive account, and you sent an email confirming the extension. But I was charged $64.22 for this month. I want you to correct this error or I will file a complaint or I will cancel my account.

We live in a 7 acre cleared rural area. We have a neighbor 150 yd away with connection to ATT phone and internet, sparklight 300 yard away, however our site could only be serviced by HughesNet even though we need services for virtual work. We barely get 25 mbs and our voice phone has chronic issues with hearing conversations and internet lags badly.

Never use Hughes. Awful service. Buffering and data caps make it impossible to use for work or tv. Data does not last 2 weeks before slowing down and buffering. Worse internet that I have ever had. Very bad.

The speed is very slow you can not watch Sling, Roku etc. Constant buffering and lag. Called several times. No results. Was told one price for service but bill is always higher. They recommend using internet during unpeak hours like 3 am to 5am. How ridiculous. Would not recommend this company to anyone.

I canceled HughesNet Voice Mail due to the continual and repeated failures of this voicemail service. While I was on a planned conference call, my voicemail service quit. I could not obtain the information I needed to complete the planning and training documents I was working on. I contacted technical support section on my cellphone several times and spent several hours reestablishing connectivity. I have had multiple connectivity failures with this system. I have disconnected the telephone cord and pressed the reset (which can only be reached using a sturdy paper clip and inserting it into a small hole in the auxiliary device to the modem).

Have complained monthly about running out of data and download speed never has been to the 25 Mb. Only answer has been to upgrade. I upgrade and it is worse. Asked for emails confirming my discussion. Only get emails on my bill is available but when I try to get it of course no service. This is the worse and problem is you are in a never ending contract.

I recently purchased my home. There are limited options for Internet. I called Hughes Net and they sent a tech out. I was given a 2 hour block. Of course they were late. The tech walked my yard for less than 5 minutes and told me there wouldn’t be anywhere to get service. I was upset but there was nothing I can do. I received a follow up call asking if I wanted a refund or to reschedule, I opted for a refund but the call was then dropped. I called the previous owner of the home and asked who they had. I was told Hughes net.

For the past 12 months I've been paying $95.78 per month for 25 mbps service. That speed is nothing to write home about and is way over-priced. Not to mention the degradation in service under a thick cloud cover or storm. At the end of the first year of my 2-year contract the monthly charge jumped to $125.78... and they tell me the first year was an introductory price and now I have to pay the usual fee for this plan. Never again. As soon as my 2-year agreement ends I'm switching to another service... one that delivers for a reasonable price. HughesNet is a major rip off.

This is a very bad experience. I called to get new service, explained my needs than set up the new account to be put in Monday, April 2021. Called within hours the service was sooo slow. The tech did not help me. Called back spoke with another person to cancel service and they wanted to work with me to try and get better service, it did not work. The third call got more info they wanted to work and so I did and it did not change the service. Called to cancel and they want to charge me 800 dollars after 4 days of service. Bad experience, BEWARE ALL. I am sure this happens to many.

We’ve attempted to reach a compromise with Hughes internet service several times. Unfortunately service is lousy and just gets worse after bill is paid then we find we were put on a two year contract but it doesn’t matter as there is no other internet service in our area.

The worst internet service of ALL time. For $85 a month I get buffering CONSTANTLY!! I'm unable to watch anything without a pause for buffering every few seconds!! I can't listen to music at all! A video that's one hour long can take hours to watch!! I can't follow along because there's so many interruptions and so I just give up. If I didn't need internet access to pay my bills and shop I would take that satellite dish down and throw it in the dump! I HATE Hughes!!

Was at the camper for the 1st time in a long while and we tried so hard to watch a movie on Showtime and it kept freezing so bad we just couldn’t! You know your service Is so bad I would try to fix that before charging people a fee such as you do! It’s really a disgrace!

This was the worst thing I ever done!! Getting Hughes Net. The worst getting no service and then it buff every time you tried to see a movie. DON'T EVER GET HUGHES NET!! You will regret it and then they want you to pay 400 dollars to get out your contract, even when you only be with them for two weeks.

I am not able to connect or do much of anything on my tablet. I had HughesNet installed to start a small business. Can't even use laptop for it. Very unhappy would l I keep to get rid of your internet service immediately.

First and foremost be prepared for lengthy hard to understand customer calls with their support team. They will not do what they say to resolve your issues. Then when you have to call back for unresolved issue - you have to start all over and talk to several reps and still not solved. We were told after several issues with the HN wifi that we would get a complimentary visit from a technician, we'd get a free upgrade to Gen5, and something else? All we got were 2 modems via delivery, modems we didn't request nor need. They were just like the ones they installed at last lengthy service call.

The technicians were very knowledgeable about your product. Don't get good connection when weather is bad and using internet it goes in and out when trying to watch things on tv. Even have problems when using cell phones if weather is bad. We get no connection and no service.

The service didn't happen nor did we receive a call. When we called your service number we were told they had rescheduled. We will see if that happens. It is difficult to rate a positive review when service didn't happen.

Complete runaround. I had one issue in 3 years and every person you speak to tells you they can resolve the issue or they send you to someone else. After spending hours and speaking to 5 different people absolutely nothing was accomplished. They give you a new case number every time and then just stop answering or hang up. Customer service is as bad as their internet was.

Your customer rep could only suggest we use Hug2g instead of Hug5g. Very slight improvement, service still generally slow and during peak usage times, often times-out and very frustrating. Sorry, but I'm researching AT&T fixed wireless Internet, cost-effective even with early withdrawal penalty.

The Man was very pleasant and friendly. He seemed to KNOW what he was doing. Very helpful. I am handicapped and he was willingly to work around me. For that I'm grateful. He explained to me how to get a hold of them if I would have any questions.

Why are e mails from my account going to recipients spam folders? Customer service says they don't have any reason this has started to happen. Recipients have clicked NOT SPAM on them but my e mails continue to go to their spam folders.

The agent treated me excellently and answered my question very professionally. She was very friendly, professional, very knowledgeable, very concerned with taking the proper route to answer my questions. She even made a note to my account in case I needed it for future reference. Thanks.

This company claims on ads of being able to watch movies - I had the top tier and never happened. No service - just up selling for more but really no service. Now THANK YOU STARLINK I can watch Netflix’s and download with awesome speed - no limits for $99 a month!!!

HughesNet is the worst internet service ever. I will not be recommending them to no one. They promise one thing and once you've sign up, they go back on their word. The service is the worst. It doesn't even work at night. It barely works during the day. For the price they charge, you'd think they would work a little bit. Do yourself a favor and go with a different company. This company will lose a lot of customers with their poor service.

It was long and time consuming but, overall Shana did a great job, was nice and courteous the whole way through, I would have given up if it had not been for her, her knowledge in the technology field should not go unnoticed, my internet speed was slow, but maybe due to the weather, my laptop had a lot of issues and her patience saw it through. Thanks so much.

My service was not even hooked up for over a year and I was paying for it. My internet provider was ATT. I thought HughesNet was a subsidiary of ATT. Now HughesNet has charged me a early cancellation fee of over $200. That’s after paying over $1000 for a service I never received. Customer service is a nightmare! I still can’t believe it, nor do I know why it was installed on my home in the first place.

Very nice and understanding and I would recommend to a friend. Thank you for your time to talk to me and lower my bill. You were easy to talk to and polite. I think you are a very good company to do business with.

I need a internet that does not buffer and no download. I am not please with this service.... Can you make it better? Make this ** right. I want to stay but I am looking. Due with this being said do what you do. No joke...

Well earlier I was very upset and was ready to cancel HughesNet, but now I have found a good tech to help me out and explain everything. I feel a lot better and truly hope all is well. I would like thank Ryker for his patience and time for helping me and you should be proud to have such a worker as him. He was very nice and helpful besides being considerate and well mannered towards the seniors. Thank you again Ryker and HughesNet for their time and patience with me.

I ordered HughesNet because it was the only service I can get in my area. For most of the time I had it the quality was poor. Any type of weather it would cut in and out and this was our main TV (Netflix, Amazon Prime). Finally I had enough of paying $70+ a month for something I could barely use. I called to cancel and asked them to send a final bill and I would pay it promptly which was fine. I knew I would have a contract to buy out, completely understandable. A few weeks went by and I had heard nothing. I had Received an email saying what my final balance due was with intentions on paying at that following Friday. That same email did not say anything about a due date it was due. Little did I know they had already withdrawn the amount out of my account that same day.

I ordered HughesNet for my cabin - which is in a remote location. I ordered it because I needed high speeds (which they advertise). What they don't tell you is there is a lag that occurs that makes video conferencing and digital calling useless! I went to cancel my order and I am being charged for the dish (which I expected at $335 after 6 months). Now I find that if I dont go up on a ladder to get the radio receiver (which they installed) I get charged another $200. Given my house is on the side of a mountain and the receiver is on the roof of a double story house - that's not happening. Interesting they can install it but then expect the consumer to endanger their lives to go on the roof to get a transmitter. I should have listened to my neighbors on HughesNet -- NEVER AGAIN.

When I signed up for service I explained what I would be going with internet. So far the speed is bad. When calling customer service support they’re helpful but basically told me that they fully have a plan that fits my needs. I was told to make my picture quality on Netflix bad. Disconnect my phones and watch from modem. This is ridiculous.

I have send back every piece of equiment that you have asked for and you still say I did not send it back. You turn this over to a collection agency to collect the money.. I will never used this company again.

Half the time it says no internet or limited internet. Quality shows excellent most times or fair. Sometimes it shows poor. Although when tech came to house he checked everything and said it was all good. As now I've tried to send 3 times. States connection lost.

From the phone call to the service department to the installation & update by the service technician, we were/are delighted with the work and professionalism of the folks at Hughes-net. The service representative answered questions and explained the process for upgrading our internet, including future costs. The service technician, who came to our home, was polite and knowledgeable, throughout the installation process. Thank you much.

Today I woke up to having no internet service due to being suspended for a 10 day late payment. No big deal I called and thought my payment was paid. The first time I called after paying what I thought was all my bill online I spoke to a gentleman who was rude, not very helpful or professional at all. Well after about a 30 minute call he told me my payment was processed and my service would restart within an hour. An hour and a half goes by I still have no internet. So I call back.

A gentleman who installed my Wi-Fi was extremely courteous and very professional and did Are you fantastic job. The person I spoke to you on the phone was very informative and very helpful. Your Wi-Fi service Has been very enjoyable.

It doesn't get any worse than Hughes. I canceled the day after I agreed to install a Vsat after a friend told me how bad was Hughes service. That isn't half of it. I canceled on March 24 and Hughes STILL hasn't credited my card. I called them today and they told me they don't credit "until after the end of their financial period". That's ** talk for "I'm gonna use your money for a few weeks"! I called VISA who was quick to credit the charge. NEVER EVER do business with Hughes!

The best way to review is that I would say he did a very excellent job. Very knowledge on all the question that was asked of him. Also was very polite and curious when answering all my question with answer I could understand. Thank you.

I am overall happy to have internet again, but sometimes the connection is so slow that I can’t do anything. Every now and then it’s really fast, but when opening a new webpage I always have to sit and wait.

This is very slow, will not stream at all, you cant even watch Pluto TV, it's useless, wanted the phone service with it as we live in a rural area, 40 % of the time it dont work, I have to unplug to reset the HughesNet several times a week to get the phone to work, cant set up voicemail on phone, had to do it on the computer, worked for 1 week. Now booted me off, will not accept my password, cant retrieve voicemails at all,.

I don’t see any improvement in speed on my phone even sitting in the same room as the modem. No improvement at all in other parts of the house. May not keep service after 2 yr commitment. I have submitted at least surveys.

Spoke with a representative asking for an extension on my payment, request was never processed and dealt with a week of insufficient funds in my account. The service fee is too high for just internet, it's not even cable or satellite. Internet is too slow. Can't even cancel without penalties.

Very weak and very slow. However your rep did show up and install the dish on time. Is there anything that can be done about the weakness and slowness? It would be nice if you could. Also your cost is way more than I expected. Could you do something about the cost, since the service is so weak and slow.

The guy was very friendly and knowledgeable. He came on time and completed his work neatly. He then explained how the system works and set it up on my cell. He cleaned everything after him and bid farewell to me.

My computer is not much, if any, faster that when we had AT&T. However, the ability to get on the internet has improved. There was a recent time when I tried to get access the internet, but I had a problem for about 30 min. Later, it was OK.

I told them I have never had good services with internet here where I live but they told me I would get great, even the person who installed told me I would not have problems. I have tried to stream, I have called on several occasions and I always get the run around. I get kicked out when we start to watch a program but nobody seems to be able to help with this issue. I am ready to start posting bad reviews all over social media the issues that you are not able to resolve.

Great experience, quick install date and knowledgeable installer. Just wish they had faster speeds! I would definitely recommend friends to Hughesnet as we’re really quite happy with the service. Just the speed needs to be bumped up!

We've had your service before. We do appreciate your price points. We have noticed a reduction in service when it is windy, rainy or cloudy, however when we are able to utilize your service we do enjoy using it. Thank you.

It is constantly buffering and it doesn’t connect to my Roku stick which is the reason I got internet in the first place. I feel like I have to waste money for the next two years on internet that’s not going to work.

I guess the internet works about right but, even after purchasing a $200+ router, we still don't have wi-fi in the house. Before when we had Dish and their installed internet--which I'm fairly sure was Hughes Net, we actually had wi-fi anywhere on the 2 acres.

Can not stream anything without the internet cutting out. My wife and I like to watch the Daily TV Mass. It is a 30 minute program that due to cut outs and the dreaded spiral takes about 45 minutes to watch. I am about ready to ask HughesNet to remove its equipment.

I wanted a paper bill but could only get it $5.00 a month. I prefer not to have anything coming out of my checking account until I know the exact amount. Now I have to wonder the amount and I am not happy about especially having to pay just to get a Paper bill. Not a good experience for me. I live on a fixed income and I like to know ahead of time what I owe you.

We were experiencing slow to no internet connection. I called and spoke with the representative (who by the way sounded like she was sick-poor girl) however she was patient and walked me through the process, without making me feel stupid. Once connection was resolved she told me what to do should it happen again.

My ROKU says internet connection is excellent but the download is too slow! It used to be between 2-3 but most of the time it’s below 1! I might of got Dish satellite and Century-link! Very unhappy with the system. Yes I chatted with a couple of technicians but after a few days back to it was! If I could I would cancel!

First any cloudy weather the internet cuts out. Also I told the sales person that I was streaming TV and the plan he recommended ran out of data in less than 3 weeks. You then offered tokens at an additional cost. This is not acceptable.

Your installer was friendly, did his work in very good time. Very neat and wore mask and shoe covers. He knew of his product and its use. He was very helpful. I would recommend your services to my friends and family members.

The man who installed the equipment was very respectful and kind. He listened to me and answered all my questions. This company so far gets a 5 star rating from me. I have zero complaints from the time I made the call to the day of installation. Thank you.

Download speed 25 Mbps but can't find server to connect. Can't stream TV during evening hours as buffering lasts longer than viewing time. Works OK at 3am though. If Hughes don't fix this, they are out of here. Can't wait for Tesla to get Starlink on line. Connection Lost, trying again.

First time on satellite internet. It's good for what it is but don't expect it to be like your fabic cables. The customer service is outstanding. They really treat you like a person not just a number and worry about how you are treated and feeling.

I spoke to two different techs and did everything they said to do but I am still having trouble getting on the internet. I don't feel that every time this happens I should have to unplug my device, wait 30 seconds and try again.

I am so over my association with HughesNet. This internet service is comparable to ancient dial-up. Their service is poor, unreliable and unconcerned with customer needs. They are dishonest. Their unfortunate customer service representatives are limited to the scripts provided to them to perform their jobs. HughesNet should be eternally grateful to the call center staff who dodge angry customers by doing their best to be empathetic every minute of every day. Many thanks to two of the multitude of representatives I had telephone contact with and were able to lessen the aggravation of my issue. Thankfully, soon, my contract can be ended without outrageous penalties. I recommend avoiding HughesNet internet if at all possible. You'll sleep better.

Can't get internet for my tablet. It keeps on saying "Looking for authentication" then goes to failed! Also sometimes it asked for the password and when I put the password it it's says it's wrong. Tired of dealing with the situation!

I was a Supervisory Election Judge for the April election. As such, I was required to view several short and one longish training videos. I could not make it through any of them. They just freeze and never come back. You’ve been out twice (once the installation, and once at your own initiative...same technician), and I don’t really see any improvement.

I am new to Hughes Net, during my first month the service has been poor, buffering and no service. I do not believe your customer service people have been trained well. After 5 calls each was a copy of the others. When pushed up to technical support you are told you will speak with a trained engineer but no. At present no service. I have lost money from zoom companies that I work for because of poor internet service. Have complained to the FCC, I will now wait to see what happens.

Guffey is a very remote community and Hughes Net is an awesome provider for internet! My daughter plays a tablet which is never interrupted by service lags. We are turning this into a VRBO where internet is invaluable to our guests.

Representative Amalia helped me, case #**. She resolved our problem. She was very professional but more importantly, very, very, very nice! Thank you so much. I do not have any more to say. I give high praise to Amalia. She is a very valuable employee. Thank you.

I have been very pleased with my upgrade and newer version of HughesNet. It is so much faster than what I had. I can click on pages I want and they are right there. No waiting forever to get things. I would so recommend to anyone wanting a fast internet connection.

The speed goes down way too fast. Your internet is expensive. For that price it should work better. And you're trying to collect on the bill. 10 days before it's due. I feel that is a bad way to treat customers.

Speeds are NOT the promised 25 Mbps. More often 5-10 Mbps. There is still a slow background drain on my 30GB per mo. even when we are NOT home and all equipment that uses internet are shut off. 5 Calls to Tech Sup.

Very well done ..The gentleman that came was very nice. Let me know who he was and was from Hughes Net.. Went start to work ..When, he finished, explained everything to me and made sure I understood, step by step.. I was so thankful for that cause, I am not to good with new equipment..

I was very satisfied with customer service, she helped me with my issue... I wasn't able to text on my phone...they wouldn't send....so I called to find out why we're having internet problems... She ran a check on my service, all was fine. After our conversation I was able to send text.

I called to inquire about the refund that was promised when I did not have service. It consisted of 8 or 9 days. It was not on the April bill. I was told it would be taken off my May bill. I hope this happen next month as promised. Thanks for your time.

Had a great experience with Hope yesterday. Very qualified and polite. Regardless, my service is still very, very, slow. In addition to slow service, I would not recommend Hughes as I have to pay $69.95 per month while Hughes is advertising $39.95 and $49.95 for the same service..

He was very helpful. But today our wifi is not working on some things. It has the word (authentication problem) and have tried all to make it work. Please help me to correct this. Thank you. Your man spent a lot of time trying to help because I am deaf and don't always hear the words even with hear aids.

I kept getting HN on Safari. Visa was on for the bill (for $89.99) due to my request to cover bills for utilities. HN said they weren’t paid. Their credit card was the wrong No. I had to pay $96 DUE TO TAXES. Has anyone had a similar experience?

Service is so slow I can't use my Dish TV on demand, can’t stream videos. It’s only good for keeping my phone backed up after I go to sleep at night. Am very disappointed and am sorry I’m now paying for the 50 gigs when I can’t even use nearly that much. I use my phone data and my phone hot spot for everything because it’s faster than my HughesNet service. Not happy at all. I’m stuck with 2 years of service and equipment rental.

Honest feedback: For the record HN is too slow!! Not enough bandwidth to even watch a movie. In bad weather rain or snow. The connection goes out all together. Unless you have drastically improved your service of late.. it’s almost totally useless to us. Our family has to make sure all devices are turned off before we can even get C/D level of service. Simple software updates take forever. We won't be a customer much longer.

Very dismal and frustrating to say the least. The email system periodically blocks our emails going to our lawyer. The system identifies them as spam advertisements. Hughes customer service takes the following actions and stances:

Denis, Aka Denis the Menace, was very helpful. He clearly explained why I was having issues with my service, how I could rectify this, calculated my past average monthly data usage, and prescribed the recommended monthly data plan I should purchase. Very quick, to the point, phone call. Thank you Denis.

Signed with Hughesnet after having been reassured internet and video streaming would be satisfactory at our rural residence. Been using service for 5 weeks. The service has been poor at best. My iPhone does better on 4G LTE than the Hughesnet “High speed” satellite internet service. Very disappointing. Tried all their tricks to improve service. Nothing worked. Guess I’ll have to cancel service.

We have had experience with several other internet service providers over the past 30 years. Some were better than others, but none of them were nearly as bad as Hughesnet. This "service," and I use that term sarcastically, reminds me a lot of the way the internet performed in its infancy. It has ridiculously low data limits, super slow speeds, endless buffering, is criminally overpriced, and consistently unreliable. To add insult to injury, they rope you into a 24-month contract that charges you an exorbitant fee to cancel your agony before the term limit is reached. If I could give advice, to anyone who is considering signing up with Hughesnet, it would be to do whatever it takes to find a different provider. Or just take the hundred dollars a month you you would waste with these clowns and buy lottery tickets. Your chances of winning the lottery are actually better than getting reliable service from this company.

She helped me to remember where to find my password after getting a new phone! She was very courteous and very patient with me and waited to make sure I accessed my internet!! Made sure I had no other issues I needed help with!!

I was told I would get a $100:00 gift card after 90 days. I never got it. What’s going on? The person on the phone said "he was in the Caribbean and didn’t see anything about e $100:00 Visa Card”.I would like to know why I was told that about the card. Is it true or not?

I’ve been a paying customer of HughesNet for over a year now. Every single month I have been in service with this company, I have had an issue with the internet service. From day one, the first installer, installed our satellite dish and cables incorrectly, and HughesNet had to send a different agent out to “fix” the issue. Well, apparently he put a bandage over a cancer spot, so to say, because the spot grew, and spread. I can’t even watch Netflix without the internet stopping to buffer every 1 minute. I’m not exaggerating. It has been like this since day one. HughesNet refuses to send another agent out to fix the problem. They say they have to charge me $125 to do that. I pay $130 a month for 25gb download and 10gb upload. Which is already hilariously slow, but I don’t even get that speed. I will never recommend these thiefs to anybody. I can’t wait for my contract to end. HughesNet is an abomination of a company.

I was not pleased with my assistance and was not pleased with it being cleared up and still not working. Thinking about changing services, I have been a customer a long time and at this moment I am unhappy with my experience.

Do not get this service. It sucks. It’s slow, pauses constantly. When I spoke to a tech my service was boosted but the problems still exist and now one of my TV doesn’t work. I gave it 2 weeks and still having issues going to cancel.

We have way too much Buffering, the whole internet service is too Slow. It takes too long for a page. We are Very Frustrated! We always lose the connection! I end up having to start all over again, lose the screen, then have to wait too long. Please upgrade our service. This commission keeps failing to get this message to you. I have to try over and over again.

Customer service was great, review usage for the last month and data for this month. The rep was excellent explaining my coverage. Also if I wanted to update she gave options just need to see if that is what I need.

#1...Neglected to schedule appointment after giving me a date/time. #2...Charged, after returning equipment. I had receipt UPS, verified, told $317.32 would be taken off my credit card within 12-24 hours. 4 days later...no???? Contract fulfilled by me, not happy with service.

The agent I spoke with was incredibly quick and helpful and also credited me back for the inspector to come out to view the damage. Also, I was informed that they were able to move the inspection date up, so they were all very helpful.

The rep was very polite, low key and helpful. He answered my question and resolved the issue. He took care to find out why my bill had increased and gave me a promotion amt so my bill would not increase.

On 3/31/2021 got a modem sent to us by your company. Didn’t work. Done all things on it said to do. The man on phone said he would sent a technician today. 4/1/2021 No show. Guy lied plus form to short.

Internet is so slow, sometimes can't use, tablet or Samsung phone, it's just aggravating! I do not like to complain about service, but if I do not let you know about it, you won't know what to do about it. The employee there are very helpful, they try to solve my problem, and they do, they can't help the slow service.

Very Nice experienced with Miriam. Confirmation #**. That's why I'm with Hughes Net, because the people you have are all Professionals; and that's something that I really like. WISHING YOU ALL A VERY AND EXCLUSIVE HAPPY EASTER. GOD BLESS YOU

The agent representative Ms. Valerie ** was polite, kind and professional was able to assist me. I still have difficulties with HughesNet internet it’s gone from a 10 to 1. Your speed is horrible. I experience a whole year of disappointment or dissatisfaction. You definitely are not up to par with other providers. Your satélite availability is Super bad. Your agents and reps are nice all except for two which I have encountered unacceptable. I use to tell everyone you were the best. Not anymore. Visitors all say I have crappy internet. Why do you not have more satélite availability?

A high percentage of the time we could not watch a Netflix movie because of continuous buffering. Any video conference activity would freeze for long periods of time. After many pleas with Hughes to find a workable system regardless of cost, they informed me it was the best they could deliver. Sadly I was left with no choice but to find another service who was willing to work to find a solution. The good news Is I was able to find one. To add insult to injury Hughes is going to charge me $575 on the way out the door for poor service. Not to mention when I signed up I relied on their recommendation for performance. Bottom line it is worth paying them not to do business with a bureaucratic nightmare. They claim to have World Class Service - Their slogan does not come close to reality.

Saudia did a was very friendly and helpful. She did all she could to help and then I spoke to a retention agent and he was able to help me get additional discounts. I am pleased with how everything worked out. I will recommend HughesNet to others.

First of all the two gentlemen that came out were very polite and friendly. I asked why there were two techs that came out and they said one was in training. Of course this added time to my service call. That is no problem if I don't get charged for two techs and any extra time it took for training. They determined the dish was misaligned which I knew already. They said the problem was with the mounting of the dish. They said they could not fix it because the base was loose where it attached to the house. It would have to be an installer that will fix it. They were able to receive some signal by sticking a piece of wood underneath one mounting bracket.

My internet was so slow, many applications would not load at all. Renata explained that on my plan we were using too much data in the first few days of each period. I ended up increasing my data from 10 gig to 30 gig per month. She also pointed out that the best time to download is during the period between 2 am and 8 am. She was a little hard to understand because of her accent, but she made every effort to be clear.

Sorry but since I am paying 162.00 a month for internet I should be getting better service. Now if it don't get better then this will be the last month I will pay. I will cancel My account. Thank you all.

I was never told by Dish that a 3rd party was installing my internet. I would have never chosen your company because I don't know you. Your tech was not sociable, He sat in his car a lot. He never directed my cameras or connected my cameras to the internet. Before leaving he did not adjust the dish. After he left I must have called Hughes about 5 times because I was having trouble with the internet. Trouble with my T.V., the picture kept turning on and off, with my computers, they also kept losing signal, and after the tech left I noticed my cameras were offline. Since the day of installation I have called Hughes many times, I've had problems with customer service, with operators in tech support, and with a manager. I've made several complaints.

He explain my bill for me! He done a great job, I was completely satisfied! I would tell everyone I know to get him for information. He also check everything about my account. I give him 100% his job for taking care of my questions!

The 16th came and went for two months, no high speed. I called and finally got Marty in Monterey who reset my high speed. Then I called for a billing adjustment and got a huge billing run around with lots of misinformation and outright lies. Finally, I hung up and got Idy ** in Monterey. She was great. She adjusted my balance all at once, on the spot, I paid by telephone, and the deal was done. Give Idy ** a raise and make her manager. She did all this effortlessly after actually looking at my account (most do not).

Password change and assistance was great thanks. Appreciated her patience and care. She took her time and explained everything well enough to be able to change and update my existing password so I could get back online. Thank you for your help again!

I was charged twice this month and you need to send me 90 dollars now. You Cause me to be in the red in my checking account. I'm tired of getting ripped off. Your service also not as good as you say. And also why did my bill go up? It was 94 something and went up to 97 something now.

Had NO internet connection on desktop, Hughesnet service was very helpful in restoring my service, working fine now. Very pleasant to work with to resolve problem. Easy to work with and knowledgeable of service required to repair problem to the lack of internet service so all is working fine.

Gracie was very helpful! Within several minutes she was able to guide me to my service again! My problem is this: my dear husband is now deceased. I have spoken with 4 “live persons” there at Hughes Net to relay this to them! Nobody listens to me. Even after all this grief, my account is apparently still in my dear deceased husband's name! TELL ME WHAT I NEED TO DO TO RELAY THE MESSAGE TO SOMEONE WHO WILL LISTEN TO ME? Sincerely, Bonny **.

Still waiting for a technician to come to home. I am supposed to get a phone call in that regard but as yet no call. I receive my newspaper via internet plus it enabled me to watch movies. I would hope by tomorrow that someone would contact me.

We filled out an initial survey of a one and a rep called back. Through our conversation, he couldn't help us as we wanted to hear the recording when we were ‘sold’ our package. He said he couldn’t help with us hearing the initial sales call but he suggested we call the corporate office and gave us the number. Where a true company that cares about customers would of automatically connected them. After writing the number down, and calling it, it was intentional that we got the run around. How can this be customer service?

The technician showed up well ahead of time and went as far as going onto the roof and realigned the dish. He performed several tests on the server and recommended a dish realignment. The technician was very friendly, helpful and courteous.

Will use your reference to OPEN an account just so an incentive can be obtained then put THEIR name on YOUR LEGAL BINDING CONTRACT & dare you to break it. Never will I recommend this shady company to anyone. Legitimately, it's not ethically right HOW they get your business!!!

Funny how something so simple as upgrading to 5G could turn into such a time consuming enterprise. Refer to case #s **. All in all I have better than 2 hours of my time invested in this. I will have to make clear that I was please with the work Travis (the field tech service man) did. He was very helpful. Also I will thank the ones on most of the case phone calls that helped me.

I feel that it is taking much longer than it should to get the phone number changed and the internet is very very very slow. The contact personnel are kind but not very helpful and the use of this company is not up to my expectations.

Was just checking on the amount of my bill and when my promotion was expiring. My questions were answered and I was given useful information. Thank you for having someone answer the phone rather than leaving a message for a call back.

Was really good service. Nice and smooth with the connection is my first time using this satellite internet only. I have for a few days and is working really good. Nice job, nice connection. I will recommend to my friends.

The representative for your company was patient, courteous, and attentive to my needs for setting up my mobile app. I appreciate his professionalism very much. He was proficient in his ability to take care of every question that I asked him.

Horrible Experience. On phone close to an hour for resolution only to be hung up on. Was working with ‘Supervisor’ to resolve financial conflict. Terribly disappointed. They made promises that they didn’t own up to. My expense. Glad we’re done with this company if that’s how they do business.

I have been at this for three weeks now. I still don’t have a phone system it works. Your technicians are not listening to the customer and obviously not fixing the problem. I have tried to submit this three times now it’s refused. It obviously you don’t wanna hear the truth.

The repairman was good in the knowledge of the computer but when he changed out the dish, he left the old one behind. How do you expect a 71 year old woman to get rid of this. Plus he cut branches off of a bush and just left them there. Really!!!

The Technician arrived in a timely manner, looked over the outside of our house and inside the house....Explained everything as he went about hooking up what we had ordered. He was very courteous...Before leaving he reviewed everything again to our satisfaction....

Great service, and great workers, and very helpful, no outages with this network, considers the customer number one. It is a very fast internet. Great payments. Helps the customer in all perspectives, and calls the customer to see if the job is done and satisfy with the work of installation.

We got an additional dish to service our property and it is not working. And HughesNet will send someone to review the service but only if they charge me for the visit. I would think they would be interested in providing the service I am paying for, but they just want to charge me more money to provide the service they should have to begin with.

I was informed that the speed was not like I had with Spectrum, it's okay, since I do not do gaming or anything that needs faster speed. I have not tried to watch a movie thru my fire stick. I knew what I was getting.

I use the internet for work. Phone calls are placed and received using the internet connection. I get yelled at all day because people cannot hear me or make out what I am saying because the internet service keeps going in and out. It sucks. I am thinking about moving somewhere else just so I can get Comcast or AT&T internet service. If I don't move, I may lose my job and I would be very upset if that happens.

Paid my bill two days early today and the representative told me I would receive a receipt in my email. I repeated my email. He said he had it but no response. He was sent to me again. Called back and the next representative said that you don’t do that but I noticed the money was already taken out of my bank account. It’s just a matter of if you say you do something please do it and it would be nice if he would send receipts for payments especially -2 days really. Thanks.

Since I signed up with Hughes net...we haven't been able to watch anything on Disney/plus channel. Won't catch the data. Something about buffering problem. Don't know if it's the Disney channel or the wifi? And the weather has not been that bad. Some wind.

I am a new customer and I got service the next day after I called. So happy with the customer service and the tech was very professional, hooked it all up and working before he left my house. Thanks so much.

The wifi seems to be working fine as items can be logged in to the wifi, but twice in 3 days the phone is not working. I don't want to have to unplug and plug in the phone multiple times a day to try to get it to work.

We have only had the service for a short time..But are really pleased with the service and the quick response to the order and installation.. The service is really outstanding and so is the product... The most informative internet company thus far. Would and did recommend you to others!! Thanks so much....

Our technician was Steve (I believe that's correct). Not only did he call ahead to see if he could come to our home the day before, he got us hooked up and even went above and beyond with ensuring that all of our devices were connected properly and answered the many, many questions we had. Would definitely recommend him to anyone.

Love it that I have great connection with all my devices. Computer access to internet is excellent. Also love it that I don't have to reboot the computer due to disruption of service (which happened a lot with my previous server).

The technician that came out was super helpful on anything needed. Any questioned we had, he was quick to be able to answer them and help us understand more on our service we obtained. Really helpful to finally find someone that services our area

So far we don’t love it. Our connection is interrupted quite often, and it seems to be slow. We live in a rural area and do not have another choice for Internet service. We will see how it goes from here.

I was told a technician was going to check out my equipment which turned into no choice but to upgrade. Technician did not know how to turn off wifi. Had to order an upgrade under time pressure since technician was waiting, options were not adequately explained to me by Hughesnet representative. If an upgrade was the only option it should have been discussed ahead of time, NOT when the technician shows up!!! I HATE HUGHESNET!!!

Have had this for only a week or so and my streaming lags all the time for 1 tv. Not impressed with what I got... They said my purchase was to be good for 2 TVs, computer and phone. They misled me when selling to me.

The ONLY reason I have Hughesnet is because they are the only one available in my location. I'm now locked into a stupid contract, I would rather go without internet than to use Hughesnet. Speeds are horrible, tech support sucks, billing is a joke. As soon as I can, I will drop Hughesnet like a hot rock. DO NOT USE!!! I wish there was a rating of less than one star, I would use it.

We signed up with Hughesnet under the understanding we would have adequate internet service capable of supporting our VPN access allowing us to work from our home for our employer. Only to find out after we are locked into a two year agreement that the service provided by Hughesnet is not adequate to support high speed VPN access. Our Verizon hotspots remote access is more supportive, though slower in responding, and it will at least let us work from home. Hughesnet has in our opinion not defined all the limitations of their internet services in their advertising. If the full limitations had been disclosed up front, that could have warned other new customers, along with us, of the inferior or lack of providing remote workers adequate access to support their remote VPN internet activities.

It’s been 2 weeks since Hughes installed their product. Since then, I have been on the phone with tech support for internet connection, slow service always buffering, unable to connect with Netflix, but when I do it will interrupt, buffer then say unable to connect. Each call to Hughes you had a verbal solution that never sustained. This last time, I spoke with a woman on Friday 19th and was told another similar solution that didn’t work, plus she was going to have a tech specialist call me on Saturday around 10:00, which of course never happened. Hughes you are not providing the service you agreed upon, that is in contract. Come get your product.

A little slower than in CA but we are in a rural area :) so that is understandable. We really liked the installer. He was completely honest about our location and the speed. Overall we are happy with the whole experience.

I had expected to be able to log onto my computer and have it respond quicker than when I have it hooked to my phones hotspot. It is slower. When trying to watch a movie, it has to stop and upload during the movie several times and that makes no sense to me. Even if I only have one device hooked to HughesNet, it is still very slow. I had the understanding that It would be a fast service until I used up my monthly Gigabytes. If what I have now is full speed, then when it slows down, it will be completely useless.

Ordering and set up/install was easy and went great. Haven’t really had an opportunity to evaluate the service. We mainly use it for update and streaming. Haven’t had any issues but it’s only been a few days. I’ve checked our usage daily and it’s still sitting at 100% available data which I find odd since we have used it.

I am dissatisfied as I questioned using my security cameras and the installer did not place in location at first where plug was grounded. When tech Matthew came into home on 3/5/2021 he explained I would need ground on kitchen plug for best location for my two TVs. I paid over 500.00 for this to be completed. I am unable to use service due to no static IP address to run my installed security cameras.

When I called your company I was looking for a speed of 10 download 5 upload. The sales man told me, "No problem. We can do that for you." So I got the service. I had a internet job needing that speed. Now don't have the job and feel deceived by your company. Not happy at all. I talked to a supervisor from Arizona Gilbert and he was very honest with me and told me 3 download was the highest speed for upload so don't know what to do now. Stuck.

The work order was to be completed in one day but because the work order was not properly submitted instead of work being completed in one day it took 3 days to complete which was a very big inconvenience to me.

Download speed is always restricted. I have never achieved the speed I am paying for having therefore the service you sold me does not exist and has not been achieved ever. What are you going to do to correct this problem?

We are writing this review about the customer service that was received last night March 23, 2021. The young lady was very nice and respectful she not only cares about the Company but she also cares and respect the Customer’s she will go for.

The representative was very sweet and helpful. The issue had to do with connecting to the internet. We were given 3 tokens to bring it back up to last another 3 hours. While thankful we must look for different internet provider.

I can’t say my issue was resolved. The answer I received was buy a WiFi booster for slow internet... I say maybe get a new internet service if this is all the help I can get...I would really have liked to have gotten better help than that.

I spoke with 4 or more representatives on order to cancel my service because is not good enough to me. Really slow. But none of them were able to help me out.They were not able to help me out with this cancellation.

I have had the worse experience services. I was disconnected due to someone downloading the Living Dead. I did not do this or anyone in my household. I need further explanation and how this happened. Please assist further with this.

Customer service representative was very polite and very attentive to address the issues that I was experiencing. As for being a customer of Hughes net I have been very unsatisfied with the service. I'm so looking forward to being able to discontinue this in December. I would never refer anyone for Hughes Net. As for my call today representative offer me different plan since I have 2 boys that can't even do their school work at the same time because of lagging. I'm thankful that he was very polite. He needs a increase in pay also for his patience because I am really fed up with hughes net. Also, I was suppose to get a $200.00 gift card according to the retailer. Called when I didn't get it retailer said the installer has to give it to me. Ask installer his comment was retailer was suppose to.

These people make great experience as a customer service provider. Young lady named Daniela make súper professional and practically everything. Thanks Daniela. I really recommend it to people get the service because not many companies offer great service and quality customer service like this.

The installation guy was very respectful and knowledgeable, but now that I'm all set up, my Hotspot on my phone thru Verizon is faster. I'll be working from home and absolutely need high speed internet. Can you fix it? Or, I'll have to find someone else!

Been with Hughes about 8 years, which I would have recommended up until the past 6 months or so. Service has gone downhill to the point at times of being almost dialup. Called many times recently, they do "something" then it seems better for a day but after hours on the phone I'm TIRED OF TALKING because it ends up the same... slow as molasses. Not every minute, but compared to the past in general speed is terrible.

The representative was able to walk me through choosing the fastest way to connect. I wasn't able to get my MacBook to properly work but it had something to do with my choice of browser. I wasn't able to download any new browsers because it just said unable to establish a secure connection.

Your customer service is giving me problems. This problem occurred one year ago. I was paying 86.00. Your team couldn't get signals from my home to your office. Now you're talking about I owe you. $250. That's a lie. I owe back payment $97.50. Your company stinks. Why of a sudden I owe you a year later $250. I will notify BBB of your billing practices.

Twenty-five percent of subscription monthly bandwidth was wiped off the books at the end of the period. Hughesnet "policy" is to charge for NOT fulfilling the contracted bandwidth. As soon as 75% of contracted bandwidth is used, customers are urged to purchase "tokens" for additional bandwidth. Sure-fire customer price gouging!

We have enjoyed Hughes internet very much and you all have the kindest people that work for your company. I hope you keep them and we hope that you are all staying safe also. We are glad that you are giving the other companies a run for their money.

What I was trying to see was did y'all have a good deal on faster internet with about forty or fifty GB at a reasonable price or if you had a bundle package. To me it just seems to be really a high price $150.00 a month for 50 GB.

Your man was very nice. He was dealing with an person with very little computer experience, Barbara **'s husband. He kept at it until everything was resolved. He did a good job. He spoke clearly and explained things to me. That does not mean I knew what he was talking about but he stuck with it and we finally got things working.

Can't wait to find another service. Only gave 1 star cause you have to pick one. Doesn't work half the time. The people definitely don't know how to do their job! Seriously dissatisfied!!!! I talked to 4 people today. The first one couldn't explain a bill to save her life. The second wasn't much better and you couldn't really hear her over the rooster in the background. But my favorite was the manager. Complete jerk. I asked to speak to another manager and he put me on hold for 15 minutes just to hang up on me instead of contacting me!

Since I got Hughesnet l have had nothing but problems.. Internet is always slow. Customer service is bad. I have read online that Hughesnet oversold their service and can't provide enough internet for its customer. Every evening slow or no internet. I'm going to look into getting a class action lawsuit. It's not right for you to advertise high speed internet or internet if this company can't provide the service for the customers. Hughesnet shouldn't be in Business at all.

Runs out of data too quick, that's why I went with the commercial service. If I could have limitless data it would probably work, and it doesn’t reach all the rv spaces. I think I did have unlimited service the first year or so but I guess I don’t now. I would be open to a different deal, but if not I’m going to change to a different company. Thank you.

Very good service. I made him laugh. He was very honest and I love that so I appreciate y’all and I love y’all service. The other service I had was very bad and you guys came in and rescue me. I am able to work and all bc of this internet.

I called and called, can’t watch a movie. Internet slow or kicks you off. All my service calls end up with, "Everything is working good on our end." Do not buy this unless you want to be upset. Bad. Sucks sucks bad. Sucks.

When I signed up for service I was told that I would get speeds up to 25 mbps and it hasn't even been close. I called and informed HughesNet of my poor performance. They checked my download and upload speed and determined it was not performing to spec and that there was a problem but they never took care of it. I have tried to communicate with your service group multiple times and have I have not received any help. I cannot recall having such terrible customer service ever.

Slow speed, no service with a 125.00 charge to send tech guy to find problem. Cancelled my service. It sucks!!!! I wouldn't recommend Hughesnet to a damn fish!! They are the worst!!!! Save your money. Rip off rip off ripoff.

Prices keep changing and not being told that we have such a high tax In our county. We have had it almost two months and prices changing. And we want paper invoice instead Hughes Net takes when they want. I want to see my charges @ amounts. Thank you.

Hughesnet does not work. Advertised service/speeds are simply not available. Customer service is non-existent. Every time we call in to cancel, they will not let us cancel, and try to send us to their “tech support”, which never helps. We have attempted to cancel multiple times. The last time, they upgraded our data package and told us we could cancel if the service didn’t improve. When it did not improve, we called in to cancel and they say it will cost $500 to cancel now. We tried to cancel anyway, and they did not. Each call to do anything means at least an hour wasted talking to people who are not there to help you. Hughesnet is a criminal organization.

This is the worst service, it constantly stops & starts as if searching. I have had the service a week and it’s never worked properly. I don’t enjoy watching any tv because of the pauses every 5 seconds. I will not recommend HughesNet to anyone. I am seriously considering paying the early termination fee and get out of this horrible 2 year contract. I am paying for a service that doesn’t work, I feel ripped off.

I was billed $117 +. I was not happy. I had my account on hold from Nov 1 thro May 1. I was not told you could have it on hold for only 120 days. My April bill will be $89.00 she said. Don't see how I can afford a bill of over $100 at my house here at the ranch and $89 at the cabin. I am on Soc Sec and a small retirement. Is there anything you can do about this? Thanks. Patsy

I have been trying to contact a representative many times and get a message that no one is available. I gave up on that and tried to upgrade but the cart keeps changing my selection to add 12 months to my contract. My speed is so slow I can’t work or upgrade. Very disappointed!

The network is poor, traffic is a jam, maintenance is awful, they lie, cheat and steal your traffic and speeds! The executives and chairman/CEO should be ashamed of themselves! This is highway robbery in the 21st century/Mr. Hughes would be ashamed of all of you and the poor customer service people are ready for the anger and are so polite!!! Disgusting corporate greed! Shame on all executive staff! Thieves, scoundrels. Let’s ask them what they use at their homes - pigs indeed!!

They were very helpful and worked with me to help me. And gave me helpful hints to know. He was very nice also. He didn't have to tell me some of the things he did. But he did to try to help so it shows he cared about his customers.

I received an email that tokens were on sale--- When I logged in to buy some they were not on sale--- I have been trying to contact Hughesnet ever since--- They do not respond to emails---- Relephone calls are of no help--- It is impossible to talk with a live person.