HughesNet Reviews

Very slow internet. Not good at all. Trying to watch movie and it’s breaking up the movie to buff and all my data is use up so I don’t have any of it. Runs very slow and takes forever to get want I want or watch. Very unhappy tried all services.

Ok Hughesnet I had y'all service almost 3 years and it was an auto payment. Though it's not the best service we had but I was patience user. I cancelled it last August 2020 and send y'all the whole package of modem. Now I got a letter from collection agency that I owed $216.50. First thing, I didn't receive any notice from you or bill that I owed. Second, when I called the representative he said they charged of $216.50 because I sent the box with incomplete receiver. And I swear that I checked many times and followed the instructions on the paper how to send it to y'all. But screwed me and trying to ruin my credit history and let me pay something with no service. I will not recommend to anyone your company. You guys just screwed people.

I' like to thank the person's that gave me all the help. I hope I was not too much of a problem and thank every body. Hope everybody has a fantastic THANKSGIVING DAY. THANK FOR ALL YOUR HELP. E-MAIL WORKS GREAT..

The service tech was great, he took care of the internet problem for me. He had a pleasant attitude and was very informative. I was very pleased with his service. He was very pleasant even when for whatever reason the internet went off again even after it was fixed the first time. He took care of the problem and took the time to make sure the internet did not go down a third time.

This internet service has not worked properly since 2 weeks after installation. I have called NUMEROUS times regarding this matter. I am currently on day 5 of a call back, that never happens. I keep getting told I will receive a call back the following day. I would not recommend Hughesnet to my enemy.

They taken good care of you. Answer all your questions and a respectful and they are calling you back soon. They getting chance to check on you and reminding you on your appointment with the technician to check the problem.

We have experienced slow connectivity since day one. I have made numerous calls to tech support and increased my GB capacity spending more money with less satisfaction. I would never recommend the Hughes Net company to anyone. I would like to get out of my contract immediately. Tech support has actually confirmed my doubts on two occasions that the Hughes Net service is not capable of handling internet streaming at all. Please contact me at **. I would like to chat.

I have been discontinued from my HughesNet service. Service has been spotty the whole year and a half HughesNet has been my provider. I have made a number of tech calls, and spoken with numerous technicians at differing levels. Some have been great. Some have been clueless. On the unhelpful calls I have learned to repeat back what they tell me, and say good-bye. Then call back and get a different agent. SO, then, I got a call from the electric company. The initial installation of my dish was on an electric pole without electric co permission, and without HughesNet informing me they needed permission and did not have it. The electric company wanted it removed.

I called on Nov 11th to disconnect. By Nov 23rd still had not received a return box. Called and was told I wouldn't be disconnected until Nov 28th because that's how long I was paid up till. So story short, you must use the words "early termination" to get a refund for the remainder of the month. They won't tell you this.

We turned off service in September 2020 because the Castle Fire in Sequoia National Forest burned thru our land. All power lines were down. They came back on in November. We called and asked for service to be turned back on but the modems didn’t work. Went thru repowering up the system but the 30-seconds off didn’t work. So, scheduled tech to come and check it. We turned off the system overnight and the modem powered up and the internet and phone worked immediately. Called and canceled the technician the day before he was scheduled to come by. He called us the night before to confirm his appointment the next day and we told him it had been canceled. He had no idea until he had talked to us.

With our previous telephone company, we were located a long way from where the trunk line begin. By the time the signal reached our location, most of the time when using the phone the signal was weak with static causing difficulty hearing. We would report this condition but after the first the first year we knew it was a problem due to distance, Then over 20 years later, HUGHES Net comes to Elgin and we are happy again.

We had our equipment upgraded. The service person had to dig a hole and install a new dish. In addition, he installed two receivers which upgraded us. He was very polite and kept us informed of each step he was doing. He also coordinated our two new remote controls with our new upgraded receivers.

Since talking with your customer service two days ago who set up a call back for yesterday, my email account is frozen and has had no no additions since 1246 am on Thursday.. He had however determined that my modem is not providing me with the bandwidth you promise. Your young lady today has set me up with your advanced IT department as she is unable to find the reason I am having email issues.

I request to send a technician to remove the equipment from my roof and I’m being charged for it. I can’t climb to the roof to removed the equipment that I need to return or else I’ll be charge $200.00. Please send someone with no charge to remove your equipment. Never seen in my whole life a company requesting me to get on the roof or pay them to get their own equipment

I am tired of calling to get some help with the slow internet and the person on the other end cannot understand that because my phone service is thru you, when they tell me to reload the internet it cuts them off from me on the phone. I still have toooo sloooow internet!!!

I’ve had two telephone conversations with two different HughesNet reps and both were very courteous and helpful. Both representatives apologized each time they needed to put our call on hold although that was completely understandable. Even though I did have to make two calls my issue was resolved quickly. Thank you!

How HughesNet stays in business is beyond me. This is the absolute worst internet provider on the planet. I have not been able to watch a single TV program without constant buffering or complete freezing up. I finally got so fed up I called support. The guy I talked to, "Charles" was rude, arrogant & sooo condescending. I was unable to see my account online as I couldn't remember password. I was able to reset password & able to get into my account one time, after that it again tells me wrong password. I was told the problem I was having is due to not having enough data, and that the basic plan I have will "maybe" allow me to watch 3 movies a month. I can't even watch a commercial. Also told that I had "uploaded" 25,000 plus Gb.

Could not understand them and never resolved the issue and never sent me notification that my acct as asked was closed. Never told me new owners decided to not take acct over. Just kept changing my credit card and still after 3 or more phone calls there is no resolution.

I was very satisfied with how they were so polite and was able to correct my problem so quickly. The lady that assisted me was very understanding and beared with me until the problem was solved and I was back in business.

The third time I called in I finally got a young lady knew what she was doing! She reset my equipment and I reset my phone and system is back on. It would be helpful in the future if the home office sent out a letter, before the power is shut off. When. You get the “shut off” letter five days after they have already shut the service off! Thank you a customer of yours, who. was never late or ever missed a payment.. Whether I keep your service in the future, I will have do some real. Thinking about it. Thank you Virginia **

I wasn't getting our home phone to connect. It got handled during the phone call. Both people who helped me were professional and nice. Tech support will keep at it until they fix your problem. Can't ask for more than that.

Extremely courteous and friendly. Quickly found the problem and gave me options to try. She said she would check on me and did. Even though I missed her call and when she went to check on me again, she saw my problem was solved but still called me again. It meant a lot! I felt important and that I mattered. I am very happy with your service.

If new router is needed, I do not know which kind to buy or how to install. No phone service to walk me through with instructions. Have been using Readynet router. Just bought Netgear wifi cable modem router. Not sure if right one. Don't understand instructions.

Spent an hour on the phone to have NOTHING resolved. Internet is AWFUL!! My kids cannot do any school work!!! They do not care and blame it on your house or the weather. It was a sunny day and we only live 7 mins from town!

Problem not resolved. No usable service. Called twice in 24 hr get the run around. Would you want to pay for service you don’t get. I’m going to cancel my credit card and you can’t charge me for 1 minute of not adequate service enough to watch any On Demand and very little Netflix.

This is the only internet option I have at this time. Over 71 dollars a month is way too high. It is slow, runs out very quickly. Even when it is refreshed I cannot watch a movie online because it stops and loads stops and loads. One time it was fully loaded and I tried to watch one movie on Pluto. After never ending stopping and loading I finally got to see the whole movie and all my data was used up. I cannot use Roku as it will just stop and load stop and load. No I am not happy at all. I will say that when I call to pay my bill etc. your people are very nice and friendly..

Great tech. He was kind, patience, very nice, respectful, and professional. He was very nice and kind, friendly and kind. I will definitely recommend him to any Customers. I would highly recommend HughesNet to anyone. Thank you for great services.

My daughter and I heard great things about Hughesnet, we got the service and when covid 19 hit my daughter had to work from home and Hughesnet is not the right service to work from home at all, she still today can not do her CSR work and we are paying 70 monthly for 2yrs which I think wrong. We have called twice and still same thing, it's sad and RIDICULOUS to pay this much and you can't even use to work from home. This is wrong, this world needs prayer, needs help!

I am a long term customer.. Always pay my bill... I am a senior living on a fixed income.. My neighbors just joined HN and get 100mgb for $60 or so a month... I would also like to have this offer but was told it is not offered in my area... Not true. Just because I am not a new customer I can't have the same offer as a new customer??... Is this the reason? NOT FAIR!

I called to move my service and was told all I needed to take with me was the modem and power supply. I could not get service at my new home and had to cancel my contract. They charged me $200 for not returning the the radio on the dish that I was told that I didn’t need to take with me. This is terrible service and nobody at HughesNet even cares. I would not recommend them to anyone!!

I have been in touch with 4 different reps., last one on 11/1/20 at 11:13 am CST & conf. #**. Was told that I would receive my $225.17 w/in 1-7 business days. I have send all the equip. back and been trying to get my money that they took out months ago. Worst company ever!! I will never recommend you to anyone!! I didn't want to even give 1 star!!

Case ** Mr. ** Oct 28, 3020. I’ve had good experiences and helpful conversations with supervisor Rose, and Peter **. However ** was the ultimate customer Disappointment! This conversation was one of the worst experience I’ve had with one of the Hughes net so-called supervisor. Very incompetent, rude, condescending. Not helpful at all. Refused to follow through on another supervisors suggestion. After several minutes of explaining my problems we were disconnected. He never bothered to call back follow-up to see if the problem was resolved.

I have had my hours cut dramatically because of Covid.. So I wasn't able to pay my bill on time. I was able to call and get an extension for a couple of days ahead, my next pay date. I was able to do that swiftly as well as calling over the phone to pay said bill. I paid by card and it went very smooth. Both gentlemen I talked to spoke clearly and explained any questions I had as well as adding their bits of information. Overall, both my calling experiences where great. 10/10.

The tech that helped me was very nice, polite and she knew what she was doing. She explained to me what I had to do and took her time with me. She even had me retry after we restarted the computer. She was very helpful and let me know if I had any more trouble to call back. She even wished me a Happy holidays and be safe. Thank you. Betty.

The customer service is wonderful. I have always been helped the first time I call and have been treated with respect and patience. Your employees are the best. The only issue I have is the limited service in my area. What I have is very reliable.

Every time I have contacted HughesNet whatever my question or problem was, I was taken care of in a timely and efficient manner. I am happy with my service even though during peak times the service buffers quite a bit, I realize that this is because of where I live.

We called tech support twice, the problem couldn't be fixed over the phone. Someone would be out between 8 and 11 on Monday. The day of the appointment no one showed up or called. We were told someone would call us but received no call. Service is still buffering all the time and very slow.

We have Hughesnet in our summer home which is in a remote area of the Adirondack Mountains (Northern New York State). We often lose reception when there is a storm. If it wasn't for that I would rate you 4.5 stars for customer service and overall service.

Overall happy with the service. Billing has not been perfect but remedy to the problems has been swift and courteous. The data is enough and never had any problems with connection. The website is helpful and I should probably use it more. Also tech support was helpful at educating me in realignment if ever I were to move.

I talked to a person wanting my billing on my service to start on the same day along with my time on both accounts. This has still not been resolved when the customer service person said he would take care of this. I'm paying for a service on one account that is not due. Both accounts should start and be due on the same date.

I was very satisfied with Hughes Net. The internet service associate was very patient with and very knowledgeable in his job. He worked me through the issue until I was satisfied that my issue was completed. Thank you so much.

I am now experiencing my third time with my email not working. Not happy. I changed my email supplier to Hughes net and for a while it worked well and now I can’t send, only receive. I have tried to repair it in vain.

I needed some assistance from customer service and called fairly early in the day. I did not have to wait on hold, and was greeted immediately. My customer service representative was very helpful, and worked hard to help me. I really appreciated his help. He was so polite and easy to talk to.

I expected a follow up call today and no one bloody called. Your customer service is below zero with me. When I am speaking with someone, they need to say my name right. I should not have to correct them 5-6 times every time they come back off hold. I also shouldn't be on hold so many times. Things I have noticed that your technicians refuse to acknowledge. Your signal that allows streaming shuts off about 5pm. I know this as it actually tells me on my PC that my connection does not have internet. This for me so is my time for me to try to watch a video or do video calls with my grandchildren, not work, but I can't because your signal is insufficient for it. I know this because my PC also tells me that my signal is weak, even with the CAT6 connection. The modem has been identified twice as the issue, per your telephone support supervisors, but field services have not responded to replace it.

For the last two plus weeks I have had download speeds as low as .06, most are about .64. I have been told it is because I am out of data, it is raining and because I have too many devices. This is the reason even though for my time with your company 90% of the time I am out of data, it has rained before and the number of devices have been cut to one. My phone drops calls, the sound is tinny and distorted and can not be counted on to work to order a pizza let alone to call an ambulance. I am paying for express repairs of my phone system because of my wife's medical needs and our lack cell phone coverage.

I told CSR I was unhappy with the cost of internet service; she gave me a discount for 3 months, plus discounted the month was already billed for. Now if the discounts go through I will be a happy camper. At least she sounded like she was handling my problem.

The replacement was sent in a timely manner. We tried following the instructions on installing it, but ended up having to call for phone help. The first call ended up being "lost" after being on hold for about 45 minutes. When we called back, we got a different person who walked us through the rest of the installation without any problems. I think her name was Barbara. She knew what she was doing. I think Barbara needs a raise. Have the case # if needed.

As a retired Director of Technology for a school district, I have experience in evaluating the efficiencies of internet platforms. I understand the factors that interfere with the performance of a satellite based Internet system. I find that I am constantly resetting the modem, or contacting technical support because of the lack of the system to meet the minimum standards for Internet connectivity and performance. Hughesnet does a satisfactory job of serving up static webpages if you are patient enough to wait. It does not do a good, reliable job of delivering video clips, or instructional videos without constant caching of content.

Service has been fine. I just wish you guys offered live tv. Dish is terrible here. Even in local storms I have not had any problems. My only complaint would be the speed. Any calls for service questions have been answered promptly by someone who I could understand. Thank you so much for the great service.

I change service location each 6 months. Today could not get device at new location to work and wished to cancel device at old location. Tech failed at both requests. A simple reset later by me solved first problem. Had to call a second tech who spoke American English to cancel service visit and terminate service at other location.

When I signed up for Hughesnet service I was told that after two payments were made I would receive a $100 gift card. I have made 4 payments and when I asked about the card I got what I considered a runaround about having to provide documentation. I have auto-pay on my account so I shouldn't have to provide proof of payment. Last month a CS rep told me that the process had started and the card would be mailed. Still no card and now just a lot of aggravation.

I live in a rural area. We are still working on a buffering problem but all in all they have been very satisfying. The customer service is great. They are very polite and very patients at times when I was not. I would recommend to a acquaintance.

Since I live in the country I don't have many options for internet service. I have been really pleased with your "first class" service! I have never had an outage. When I had my roof reshingled a few months ago, they came out and fixed my internet very timely!

Horrible customer service, continued billing problems, no resolutions to customer service questions and billing questions, multiple billing transactions that were processed on saved credit card with no resolve. Very, very dissatisfied. Customer service unable and/or unwilling to help resolve issues.

The technician was very knowledgeable and helpful with answering questions that I had. I loved that he wore booties when entering the house. He was very professional and performed his job very efficiently. Definitely an asset to your team. I would highly recommend Hughesnet to my friends and family.

We recently installed Roku television and upgraded the internet monthly service. We required telephone assistance in resetting the type of service via satellite to accommodate Streaming tv picture and signal. The telephone call technician was excellent and streaming picture is now good. Would however prefer to pay less.

Customer service has been great. Although sometimes the internet doesn't work well, that's to be expected in the northern Maine woods. From initial phone contact to installation to putting account on break for the winter, very satisfied with people I have dealt with.

HughesNet was easy to deal with. No bull, just laid it out as it would be. From service, cost and installation. No surprises after the installation. The tech was masked for covid and had foot protection in the house. Very knowledgeable and professional about his work. Explained what he did and how to use the product. Asked if we had questions. Nothing bad to say.

We think you are so much better than our previous IP. There are times it is slow but I think it is due to heavy demand/weather conditions. Looking FWD to how your service is when we move. Don & Karen **

The installer was very nice. However, I am now having trouble with my telephone service. In addition, I had a bureau which has a cracked leg. I told him that, and he seemed careful. But he may have moved it at some point, because it now moves when I open a drawer. It seems very unsteady. Other than those two issues, he seems to know his job and tried to teach me how to use the remotes. Thanks.

With recent situation in the country I understand download speeds will be slow at times even late into the night. I do hope we will go back to regular service speeds once again. I'm happy with the service and do recommend it to others.

Called inquiring if a line can be split between 2 rooms. Found out no. Then questioned if the line could be moved from one room to another temporarily while working from home full time. As long as the modem is moved as well. I also found out I would have to consult with the technician to confirm what could be done when they show up to my house for $125. Great.

I claim that I was told the installation fee would be waived when I talked to Johnny on 11/11/20 when I placed the order to upgrade my existing HughesNet system to Gen5. She told me that the final cost to make the upgrade after various credits would be $99. Subsequently, when I received an email regarding the cost of this upgrade I was charged $199.99 installation fee. I'm currently awaiting a phone call from Marion to further discuss this matter and have been offered a $100.00 credit relating to the installation fee. I've been a customer since December 2010 and I do not want to have to pay for something that I feel is not appropriate. By the way, the Gen5 system is great and will be worth every penny of additional cost. Thank you.

HughesNet has great service, but, as a senior citizen, on a fixed income, it is difficult for me to afford. If the monthly charge, for the minimum service were lower, I could afford it. I was also charged an equipment fee for something was not my fault...

I lost the service by the second week of October 2020, but it was not resolved until the end of the month. Technician supposed to change the modem both 20th of October, but it did not happen. I called Mayagüez Office and was resolved in less than a week. Talking to a operator to notify the service was pleasant and diligent. Problem resolved.

I had debit card fraud and needed to postpone my auto-pay billing until the new card arrives. Customer service was quick and efficient at getting my bill due date postponed without any difficulty. In the past, I have had good service from installers, as well, when upgrading my service. Thank you!

Hughes Net doesn't not let you know when your 'special' is running out. They offer a 6 month discount with a 12 month commitment but you have to call before the 6 months is out to continue with the last 6 months. If you don't call they charge you full price, when checking the bank account and find it's too high. Then you have to call and fuss because Hughes Net isn't notifying people of their commitment. This is not a way to treat a loyal customer!! Have been with Hughes Net 5 years and would consider going somewhere else other than Hughes Net is all that's offered, so don't 'play' rural people for fools!!! Get it together and stop ripping of customers!

Am on fixed income, 100% disabled veteran, 76yrs old. Enjoy streaming Netflix and other channels. Upgraded service to 50 gig (150,00) just to get better service. That’s a lot of money for me. If I am still unhappy in24 months I will go to another supplier. With virus scare my wife and I just stay home and watch tv to spend the time..Regular tv ok but movies and mystery series are better.

In the past week my husband and I have noticed minimal access if any at all. We don't streamline or game, mostly just check email and FB. For the money we spend, our access is just not reasonable. If Hughesnet would like, they can put a tower on our property. Perhaps then we could access the web.

I give a lot of praise to Hughes Net. The service and internet speed is right up there as one of the best. I think anyone including my friends looking for internet should go with Hughes Net. Any time I have a problem or question they are very accommodating.

Case # ** 5 Nov 2020 2:32 pm. Tech made changes to my setup so that my streaming worked on Roku. I have two cell phones, two PCs and Roku device tied to the system. The system worked fine for about two days and my phone will not work on the modem. I have to turn it off for it to work and get my mail. When streaming movies the movie keeps loading every 2 to 3 minutes. My system, when using my phone, has trouble because of on connection with the internet. Very displeased with the system. I live in a rural area.

Thank you for the refund to my checking account of $219.50.. I appreciate you taking care of this matter so quickly.. I was not expecting it to go back so before Dec 5th.. I did return all the equipment on time!!! Thank you. Happy Thanksgiving. Vickie **

As usual HughesNet arrived on time and installed my equipment. The service was excellent. Everything is working great. I am very pleased with them! I have been using HughesNet for over 18 years and would highly recommend them to anyone.

So, when I review usage, and call, in this case I got a person that explained almost in detail what my usage was and determining where my peaks in usage are. I am working from home. forever now. Oh, another thing. On your website for usage, it would be REAL nice if that could be broken down by hours usage vs just the daily. So internet speed and availability are extremely important. I work for a Hospital system in Kalamazoo Michigan, so now more than ever it is important. Prior to march of this year, I never worked from home, so this is different by all means. Thanks very much for your staff assisting me last week. Bob **

I received an auto generated notice indicating that I approved an update in my services. This was not correct. I called support and I was told to disregard the notice. Which I did. However the mistake, it appears that HN wanted more $ without approval which is contrary to what I thought HN was all about. ED

HN representatives were able to make the necessary diagnostics to get my internet back up so I could get a VERY IMPORTANT project completed on time. Voice tone was pleasant, patient with my concern, courteous, directives given to time to work on my end were easy to understand.

No matter what problem I may have, it could be a question or a channels that are no longer there, the customer service is able to explain the situation. Ever since I changed from cable to Dish I am very pleased with the service and customer service is great.

I was able to Suspend My Hughes Net for the winter. I was happy with the person I talked too. I have nothing more to add and if this does send pretty quick I will start subtracting Stars with My experience.

The tech claimed he aligned dish 3 weeks ago which didn't help our problem. Called back and the tech never showed up for the next appointment. So now we really don't know what to do. I'm no I'm sick and tried of dealing with poor quality internet and worst service. Looking for something else.

I had trouble getting my cell phone on Wi-Fi. The folks at tech support took me through the process as painless as possible. I am an elder and tech-deficient so the support folks were kind and extremely patient. My thanks!

The representatives have been pleasant enough but I am not happy paying the price I have for the mediocre service connection I receive. To have a service technician come out is just as bad. I am not pleased with this service and would love to get out of my contract without penalty or cancellation fees. Again customer service representatives have been fine but my overall experience is extremely poor!

When I signed up I was given a total price. I was not told price was going to go up. We are retired and money is always on senior citizens mind. Also I have health problems so I stay inside ALL THE TIME. All I do is watch TV and use my phone. That is why my WIFI is so important to me. Very disappointed in HughesNet!!

Internet service been having bad service with you all the whole time I’ve been with you. Customer service tell lies about what your monthly bill would be and we have been disconnected my service. He had me to sign a contract thinking that I’ll be paying $58 a month. Now I’m paying 75 something a month. I would not do that. Bad bad customer service supervisor and night supervisor‘s tale lies also about what they can do just to get you to To sign a new contract. That’s no way to do business with anyone already been with you a year with bad service on top of that.

It takes almost four hours to watch 45 minutes of a show and they think it’s my problem. I’ve received good help and some really bad help but I will not ever need your help again. I’m very happy to do without rather than deal with you crooks.

Charging issue. Handled nicely. Happy with the service. Pays to inquire and speak with the capable service representative. Glad I did. Managed to receive a future discount. Been very happy with the results. I count on them and the internet connection provided.

It took me 2 days on the phone with several different people who did not know what they were doing. One finally disconnected me after 3 hrs and now I not only can’t get internet on my tv but not working on iPad or phone. The worst ever! Could barely understand people on the phone. Such broken English!

Your representatives were professional however I was told over and over and over that everything was in good working order and my service was terrible. Service was terminated because I kept getting the same story. For the past few months either I did NOT get service or it was very spotty. Once I started having trouble the charges started piling up too, money to fix their problems and even money to have it de installed. Do not recommend. In fact this is the first time I’ve written a review.

Would not recommend. Basic service is unreliable and they never follow up or provide reasonable customer service. Each call to them last well over 2 hours and usually with little to no resolve. They ask the same questions and constantly blame the same things for slow service. I would recommend anyone over them. Poor accountability, poor everything. They should do better, we are worth more than $$ signs, but I don’t think that matters to them.

I've talked to your company 3 times about this matter. First box sent to wrong address. Then said they would send ups to **. Then didn't receive so called and they told me to go to UPS and buy boxes and send myself.

I have recently purchased my first home in a rural area, Hughes et was practically my only option. The speed is entirely too slow and have not been able to watch a complete show as of yet!!!! Very disappointing service.

Great personality. Took care of my needs. Absolutely wonderful. Very qualified and able to fit my needs. Offered a lot of gadgets that I definitely needed. Overall very satisfied with the service I received. I feel very confident in the network and the service that is provided to me and for my children.

First issue was an unreliable signal, 2nd was no technical or service help, I was unable to cancel a service I did not receive. They terminated my account and turned it over to a collection agency with no communication with me. I had three customer service agents that were very sympathetic with me but no authority to help or refer me to anyone that did. An old IT friend once told me satellite Internet was not the way to go, I now agree.

I suspended my service on Oct. 10th until April 7th of 2021. You are still charging me a monthly fee with the excuse that you can't process my request. I have suspended my account for the last four years with no problem. I was on the phone with one of your representatives on Nov. 9. There was no resolution. I am extremely dissatisfied and will be looking for another Wi-Fi service. Do NOT try to take any more money from me. I am finished with your company.

I have made multiple call about very slow internet speed. I keep being told they are going to call me back but no one ever does. My speed is 1.1 to 2.2 mbps up and 0.9 to 1.8 up. This is horrible and not sustainable. I am looking at discontinuing service.

I was treated with great attention & was helped with each question I had, changed I requested were taken care of [hopefully] accurate. That will be seen next payment due date. Treated with patience & respect. Each separate service for individual home was taken care of completely.

I have to rant! I tried HughesNet internet. I bought the equipment for $450. It was terrible from the beginning! I could not make a phone call on the Magic Jack phone that I have nor on my cell phone, because both go through the internet. I was not able to stream a movie or tv show. To get technical support from them; the only way was by email. I could not even chat with them. I got the service installed on 8/12/20, I tried calling them right away but they kept hanging up on me because they could not hear me.

I have been have trouble with HughesNet since June, I have called them and they have sent people out. They’ve never on time, well they came out. Put me in a new modem. Still not working right. I called this morning. As of today Nov 11 2020 they said if they come out again it. Would be $120. That is a bunch of **. I told them I couldn’t have to pay that so in my Book HughesNet is junk. I’m looking for another internet. I should have to put up with this. I’m paying for internet and can’t use it but as long as they get their money it’s ok!! I have been with HughesNet for a long time. Can’t believe they are doing this. I pay my bill, look like they could come out to fix it so I’m afraid they will lose me as a customer and I will tell all my friends how they treat people!!!

I was on hold for 35 minutes to disconnect the phone service from my account. As soon as the gentleman answered they hung up. Call back. Was on hold for 35 minutes again. Lady answered. Gave info. She put me on hold again. It disconnected. I hope the info I gave was enough to make it successful.

I had internet connectivity issues during Thanksgiving weekend last year while at my vacation home last year in NC. I was told a tech agent can come out to assist at no cost. I was unable to travel due to Covid in March 2020 and was told to call back to reschedule. I'm trying to schedule now and I'm being told I now have to pay for tech support to come out. I expressed that my tech support request was placed on hold on 3/20 and I was unable to travel sooner due to Covid. I was again told I needed to pay this time for tech support despite initially being informed from HughesNet that I could reschedule tech support at a later date when it's safer to travel. Loyal customer for 1 year. Doubtful I can continue after my 2 yr contract expires. I just don't understand why I had tech support at no cost for my initial request and had to reschedule and now I am being told I have to pay.

Customer service has always been responsive and helpful. During this time of the covid-19 pandemic Hughesnet has instituted a program to forgive part of the bill for it service. This has helped my family out as many of Trump's covid programs have. I hope president Biden continues to help those who have and are suffering from the covid-19 pandemic.

First scheduled time for man to come he didn’t show up. Second scheduled time he was to come between 4pm-5pm. He came at 12. Noon. I specifically told him my grandson gets off school bus at 4 to be there to greet him. Luckily the hunters were there so he did the service. I am out of town and made special arrangements twice.

The service was great with I believe her name was Jane to the we were cut off on the call and she kept calling back until she reached me and my husband. Great service all across the board. The only part that bother is the the price in a couple of months is more than we anticipated thinking about changing our service.

I can't believe I upgraded, and it still is awful. When my 3 months is up I will be changing service. I will be complaining to Google and Yelp and Facebook. I can't believe I can't watch a 1 hr show without rebooting 10 time. Very disappointing.

I am very disappointed in the customer service that I received, I asked the customer service rep if I would have to pay a cancellation fee if the service was transferred to a new account and she stated that I would. I have reviewed policy online and it stated that reasons for exemption from paying a cancellation charge were "death of the primary contract holder or a transfer to a new account." I stated that I am selling the home and that the buyer did not want to have to shop around for a provider & was wanting to continue service with Hughesnet.

The internet is too slow. I cannot stream one Fire Stick even if it's the only thing hooked up to the Wi-Fi. Whenever I was told I would be able to run three fire sticks I cannot run one. I have complained about this about nine times in the past two months to tech support and nothing has been done about it.

I had an issue with my internet being very slow and not connecting properly. Jesus was a great help and did everything he could to fix my slow connection. Very personable and great with customers. Amazing job. Best service yet!! Will definitely recommend Hughesnet to my friends and family near me.

I was very pleased with the gentleman that came out to do the work. He was very good and cleaned up after he finished the job. I would recommend you to friends. The service is faster. They came out pretty fast. Very satisfied.

Excellent service from Jake. Jeffrey assisted and was a big help. Surround sound excellent, had all the necessary tools to do the job. Showed me how to use the system. The time spent on the phone with dish customer service was ridiculous. Jake and Jeffrey handled themselves very well and professionally.

My internet is down and has been for two weeks. I need it fix. I have talk to y’all but cannot get anyone out here to fix it and was told that someone would be out here but have not heard anything else.

I resolved the issue myself. The tech support was very helpful and nice. I will and have told people about Hughesnet. However, there are very few people that I know who have access to high-speed internet. One friend has taken my advice and ordered Hughesnet. Thanks!

Don't like the internet. It's very very slow. Can't have this while I'm paying my bills online. We were told that the dish was small, NO it's very BIG. Want to cancel but must pay $400.00 plus $250.00. Very unhappy with Hughes Net Services. Never again. I hate Hughes Net Service for what they did to us. Lies.

Was able to give me a 10% discount on my monthly bill, thank you very much!! I have been with Hughesnet for a while now and they have always treated with respect and courtesy whenever I had any issues or just a random inquiry.

I was very pleased with tech that came out and installed Hughes net. He was very knowledge and polite. Installation and placement of cables were well installed. I find service as advertised, being on a hill top may help with reception since I continually get speeds advertised. Highly recommend if you are out in the sticks as I am.

Installation went smoothly in remote area. Hughes net works fine except for Skype and face time? We were informed by local customers that we need an inexpensive booster which we can purchase anywhere to boost signal. Also telephone service is nonexistent inside cabin making me wonder how we will address technical issues whenever they do arise.

The internet is so slow I can not make calls on my phone using wifi. I can not get on my TV connections because it takes too long for the internet to connect. It is really bad at night when is the only time I can watch my shows. I was told when I ordered this that I would not have this problem and that there would be very little buffering. I called and talked to several people from your company about this and they all said I would have no trouble so you can either fix the problem or take your dish out.

My questions were answered by Rosalynda quickly and efficiently. I was requesting an email confirmation of recent changes and was told by Rosalynda you do not send out e-mails but our contract is confirmed for one year @ $55.97 per month starting 12/1/20.

Was very nice, glad I got to upgrade for the 10gb goes fast. Hope you can reduce the costs for all rural clients - coming from the IT industry the speed and quality is very good. If work a lot you need the GB.

The service was good for our first year. Hope it continues. I don’t really have anything else to say. The service person was good and we had good reception. I hope the equipment will be ok during the winter as there is snow.

Great experience. Lady was very courteous and helpful. I do appreciate the help that I received concerning my account. Appreciate you working with me until I can get the funds to make my payment because my grandchildren need the internet in order to do their online school work. Thank you so much for working with me.

Installation was great. No complaints but the service itself is unusable even to browse the internet. Under 1mb download speed slower than dial up, clear skies almost no signal to speak of. Called customer service. They stated, "Well account is still provisioning. Allow 24 hrs." Well it's been 24 hrs. Still worse service I have ever experienced. Will be canceling service if they cannot get me what was promised.

Installer was on time and professional. He was very friendly, knowledgeable and a fast, efficient worker. He answered all the questions I had at the time, and was very accommodations as to my install preferences. Currently the system is working great!

I was thinking this would be better to use from Frontier. But data drops down some after browsing online on my computer. The video data saver doesn't seem to reduce the amount of data used on Hulu or cbs.com. I have done without a lot of buffering like I had been. It is a little better, but I would just like to be able to use the internet more without losing so much data.

Just signed up for satellite service, we are in a rural area and this is our only option. My daughter is doing online school, and remote work from home jobs. Hopefully the speed will keep up with our needs usage.

We cannot even stream a Youtube video, forget an Amazon Prime video. Very disappointed in the service. First it was bad weather, but the past three days it’s been perfectly clear. Email and surfing are extremely slow. I don’t know what to do.

My services is working fine. Sometimes even without low data it may move very slow but overall it runs my devices well. I’ve been with Hughesnet for some time now and appreciate their understanding and quick technical support when I have issues.

New to this service, I found the installer very professional. He was on time. With tracking available also so that I knew exactly when Matthew would arrive. He was patient and answered all my questions. From the I initial contact with Hughes Net customer through installation, this was a stress free experience.

Upgraded my service to the new Gen5 30gb plan. Since upgrade, continuous buffering issues when attempting to watch Netflix, Disney+, and connection speed too slow to even load Hulu. Upgraded to Gen5 thinking the streaming experience would improve. Before I could at least watch Netflix without the continuous buffering issue, now, that's not possible. Dissatisfied with new service.

Tony was our tech fit our home in Maine. He was awesome!! He took the time to make sure we knew where he was putting the dish and made sure we were good with it. He stayed to be sure everything was working. Just a solid person to have at Hughes! I hope he is recognized for the great job he does.

Buffering freezes Youtube and computer use to the point of uselessness. It continues to be a problem that it getting worse. I followed all the steps given on the phone by service rep. Are you over loading your ability to provide service? Please look into this matter. Thank you Dan, P.S. I lost connection sending this review.

We have not been able to get internet service to watch TV since we purchased this system. This was the whole reason we purchased was the stream tv. When we run diagnostic on TV it reports we have low internet connection. HughesNet is absolutely worthless to us. We want a disconnect for NO service.

I called on and the gentleman that helped me was so courteous and helpful. I am unable to find his name. He went above and beyond. As a senior citizen I had trouble finding password and signing in. He was so patient and helpful.

With technology controlling everything in everyday life, we are using internet on our phones and computers. HughesNet is not strong enough for us to use the signal throughout our home. It is too slow to do daily tasks.☹️ As I am trying to send this review, it is almost impossible! Hopefully it will go through!

Excellent installer. The whole process Went very easy- from ordering online to the actual installation. The installer was very professional. He Answered all questions we had. I would certainly recommend HughesNet. Glad we chose this company for our WiFi.

Too slow, uses up data really quick! I was told it would handle up to 8 items at a time? The person who said this was the person who sold me the package and the tech installer. It would not!!!! Netflix kept unloading every 15 minutes and reloading? Had to take back Ring doorbell because tech on the phone said it wouldn’t work with HughesNet, it would take too much data? Salesman & Tech didn’t say that! After I took the Ring back, Netflix still did the same thing?? Installed on Sunday and in four days data went from 100% To 53%. What a headache!!!!

We are new customers. We activated our service last week and used both voice and internet last week successfully. Now neither is working and I received an email saying our service was not activated. I spent hours on hold today with customer service and never reached a person. I tried the online chat and finally got a person only for the chat to stop working part way through. I am not impressed so far. In fact, I’m quite upset. I will attempt to contact a live person again tomorrow. Unhappy customer here.

Tech & bill department people have been very helpful, friendly, and courteous. I'm glad I switched to Hughes. I don't know what else to say, but I'm enjoying Hughes service. Well, it certainly was a nice day today around here. Wherever you're at I hope you had a wonderful day, and good weather too.

I received an email from Hughesnet reminding me to register...well...I can not...because the technician put my phone number incorrectly on my file. I HAVE ASKED HUGHES NET TO CORRECT MY PHONE NUMBER TO ** SO THAT I CAN REGISTER MY ACCOUNT. Please, can someone do this?

Set up was easy and went well and the internet has had no issues. It is satellite internet so there is a delay but far less than I expected. The worst issue is deal with the Data limit. They do slow you down a lot, but you get enough to stream even after passing the data limit (just requires patience).

The agent was courteous, friendly, and professional. He went over and beyond to help me. After he resolved my issue he advised me how to avoid the issue going forward. The internet has been running slow and he suggested I go to 5g.

All of the 5 customer service reps have been great. My problem is that your internet service is not very fast!! Every video I try to watch stops and buffers. I’m not happy at all with your service. It’s annoying and slow!!’ If we can’t resolve I plan on changing back to my old service. Please help.

Well the CSR that has help me every time they went above call of duty. Help resolve my issues making sure my service was being use correctly and properly and had enough data for each month and that everything was working right.

I am very pleased with the service so far. The speed and ease of use are exactly what I had hoped for. I would recommend it to anyone. I was glad you were able to hook me up a few days after I called. My previous service was having trouble reconnecting me after the storm.

The bill was wrong. They fixed it. She was helpful and knowledgeable. You gave all the necessary steps on what to do in 3 months. Also she answer other questions and ask if I needed anything else. She was the first to help.

When I moved from Hephzibah to Bainbridge, I was advised by a Hughes person to just suspend the service and the buyer of my house could get the service if they wanted. They didn't but I had no way of knowing. I received a text from Hughes telling me to call. I did and was told that even though there had been no use of the service since I left in April, I owed Hughes. I refused to pay and if I had to pay then I would disconnect my Hughes service in Bainbridge too.

I phoned because I wanted to know why my Hughes Net bill went up so many dollars in one month. The associate explained what program I had and is now expired. But I was placed on another with a higher price. We negotiated a lower cost per month. I am now satisfied with the bill.

I called because my internet was extremely slow. The customer service agent, with courtesy and efficiency to my concern, quickly addressed and corrected the problem.! I was pleased with the agent and his handling of my concern and thankful to have 5G working as it should.

Very courteous and professional. Completed service in a timely manner. Was very knowledgeable. Answered all questions. Tech was very helpful. I would recommend Hughesnet to any of my friends because of the great service and how easy it was to schedule service.

It does the job in which I need. I find it bothersome that it costs a little more than other internet providers, but yet I keep getting emails wanting reviews left. If I'm leaving reviews, then it shouldn't cost as much because I'm doing their advertising.

All I wanted to do was pay my bill!!! Been customer for very long time. Nobody speaks English and they use fake American names! Transferred all over, ridiculous! Then Hughes Net has nerve to charge 1.00 for paying my bill.

We live in a remote area and decided that Hughes Net would be more effective than our jet pack/hotspot. At the same time we had Dish TV installed. Part of the Dish network allows videos/movies to be viewed On Demand. The internet speed can't support the downloads. It looks like this is something we will just have to live with. The technical support was helpful in explaining the situation. HughesNet overall is much better than the hotspot.

The representative I talked with was extremely helpful and knowledgeable. My Hughes internet connection service seems to be going downhill. I can't seem to get my Facebook or email to work very fast and sometimes it won't connect at all.

Based upon your ads I should have unlimited data but I don't. You are requiring me to pay extra for more high speed GB. This is not the way the Gen5 was promoted therefore I'm unable to get free movies on Dish or have high speed internet for my computers.

I am ok with Hughes Net. I am not happy with the lag that is always there for live online watches or even watching a saved online that was live. When talking to a salesperson, we should be told that there is a horrible lag so that a good decision can be made.

Took the time and had “extreme patience” with listen and determining what I was in need of. Has high level of knowledge about the product and all of what Hughes Net offers! 2-Thumbs Up! We will recommend Hughes Net to all who need this service!

Had to change my billing date due to getting a new credit card since mine had been hacked. Representative very helpful and took care of the situation. Everything has been resolved and was handled right at that time. It made my anxiety level decreased when he handled it.

I was very hesitant to try satellite internet and phone, and after reading reviews and checking every other company I decided to give Hughes Net a try. After a year and a half I'm happy to say they have been great. Any problem I've had arise was taken care of promptly and with respect and courtesy. I am happy with my service and I recommend Hughes Net completely.

The service is very slow. If you are trying to watch TV it will stop and it has the blue circle. I hate it!!! This is and service, but I am stuck. We call tech support. He fixed something. It worked for one day. Like I said "I hate it".

The app said "Attention Needed" and I should call customer care. I called and after a half hour they said they know what the app was talking about. Very frustrating. Also when I run the self diagnostic the app says to call customer care.

It is not bad. I live in the country so did not have many options. Seems to work ok but is a little expensive. I also wish you got more data for what you pay. Run through it pretty fast when you want to watch streaming devices.

Service is irregular and often painfully slow. Streaming service is inadequate in every way. The subscription is very expensive requiring the purchase of additional capacity because the max available capacity is quickly used up. It was better a couple of years ago when the new satellite was deployed, but the service is now choked with many more users and people working from home. As soon as there is another option I will change. BTW, the often ESL tech support is very unsatisfactory.

Poor performance and extremely slow internet. We can download via our phone without wifi faster than using wifi. Really just disappointing with Hughes Net. However when I have called customer service, they have been helpful. Don't think I'll renew when my contract expires.

The installer was very nice, he made sure we were informed with equipment, and how to add our phones. Wonderful service, clean and neat, great customer service, cleaned up after he was done. He’s a keeper for any business he chooses to work.

Too expensive, and don't work well in my area at All. I did recommended a friend, she was very unhappy, she broke her contract, thinking about breaking mines.. This not the first time I've had Hughes Net, first time it was Bad, now it's still Bad. If I can give no star I would

Very good, polite and courteous. I have worked in customer service for many years and find the associates with your service to be properly trained. If the initial representative can’t answer your question or situation they immediately get someone at the next level to assist you.

We had a hurricane 1 and it knocked out our Wifi for 7 days. When the young man came out he fixed everything and was able to answer any questions we had. Excellent service. Their customer service is always accommodating. They made sure I got a credit for the 7 days I didn’t have use of my Wifi.

Every month my payment was taking out 12 days before due date...Every month my service is getting worse and worse...This month I didn't see my data start over only for them to tell me I used 10 gb in one day..I have not changed my routine..I had services with internet that 10 last my family all month..I basically paying for slow service every month.. The service just not good.

Numerous, times I have called, spent hours on phone to try and resolve issues with the internet, still not satisfied with service, very poor. It is always buffering, cannot use for grand children's school work, they have been marked absent, case of slow or buffering internet.

Your customer service personnel hangs up after you are on hold. When I gave reason that I didn't know what dish was mine, all I got was they can schedule a tech for 100.00. My account was over- drawn by you guys and I have to wait 5 business day to have my money back into my account after receipt of the equipment. Now my rent is past due. You should tell customer to go out with installer if they live in an apartment with many disk. I would've turned it in by deadline if I could have identified which was mine.

He was excellent. He was so polite. A great experience. He was very patient and was more than willing to answer any questions that I had. My account was due for Nov. because my debit card had been frozen due to someone using it from something I had ordered online. He was very understanding about that. I will make sure and tell anyone who ask about Hughes Net, I will tell them about your awesome customer service department.

This is the 2nd month I have tried to get this billing error corrected. Billed twice for service. Hopefully this fixes the problem. Other than the billing, I am happy with the service and would recommend it to others.

My system is on temporary suspension for 4 months the bill on the computer reads --- 27.59 then on my credit card is regular price 74.98. I been on the phone for an hour with 2 person. The first one hung up on me and the second I not sure if I going to get the $74.98 credit to my account.

I upgraded my data allotment but still haven't connectivity problems. Not working well at all like nothing has been done. Still buffering when we watch movies and slowing speeds. Maybe something else wrong. I don't know what but it's frustrating! Customer service was fine but it seems like nothing has been done and we're paying more per month now for the service.

Had Hughesnet for 6 months and haven't had internet at all. I've called them about problems many times to fix it, but still no internet. The cost to cancel is too expensive so will be paying for nothing.

I am 100% dissatisfied with my HughesNet “service”. From the very beginning I explained my internet needs and provided the number of devices and what we use them for. HughesNet was sure they could accommodate... WRONG! I pay $150 a month for about 2 days worth of service. Can’t work from home like I need to, can’t stream tv or use my phone like I want to. And then they want you to buy additional tokens to have more than 2 days of mediocre service. Every time I have an issue, I call and get the same response “we see no issues”.... but I can’t use the internet, can’t stream, internet is slow, the list goes on, but....”no issues”. The biggest rip off and waste of money. I’ll be switching to another service.

WILL NOT BE RENEWING. I have complained for a while that my service is crap! Nothing is ever done to help the issue. I call customer service. They tell me everything is fine on their end. That's all they care they say.

We are buffering constantly, can't watch Youtube, download on computer. My printer won't connect to my computer. When we went to watch subject on Youtube no matter what music video or other constantly buffering. For some reason my printer won't connect with my computer even after I reset new password and other info that it is asking.

It's been a good company to have internet with mine as is off right now until I get paid this month bc I have had covid 19 and they told me due to I made an arrangement I could not make another one. I just wanted to keep my service on but I know there are guidelines I have to follow. That the only thing I have a problem with I couldn't make an arrangement even if it an emergency but thanks anyway.

We called Çustomer Service regarding our slowing download speed and other issues about our bill. The person we worked with was very knowledgeable as well as courteous. He explained things so that we could finally understand what was happening! We appreciated his patience.

We are getting neither 5G nor 2G of data. Downloads take forever, and laptop and TVs are constantly buffering. We will trying a new router, and will see if that helps. I've also purchased several WiFi Range Extenders to see if that helps, but regardless I really should not have to be doing this. If you can't provide good internet service to my location, just admit it!

Good job on setting up the new network on time, quickly, professionally. Service was provided to a remote location on a snowy day. A very, very, snowy day, snow on the roofs, snow on the road, snow falling from the sky!

Thank you for allowing me to pay my discount amount until December. I have to admit to you that my service is slow, it's the slowest I've ever had. But it will suffice since just about everything I do on the PC is recreational. We are enjoying the WiFi. Thanks again.

Only late at night from 11pm to 5am in the morning do I have the speed to run one tv on Hulu. We can never run 2 devices at the same time and prime time isnt even a option. We cant even watch Netflix most of the time.

Constant start and stop during viewing, run all diagnostic I can on my end. Yet sadly the slow streaming speed remains, evidently have no choice as to fixing this issue. Find it rather annoying and as a customer, not very pleased with this operational issue. Something Hughes' satellite system should most definitely address. I doubt I am alone in this viewpoint concerning this issue. Hopefully, at some point, this can be dealt with and this issue will no longer be an aggravation....

Every technical support person that I talked to was very patient, professional, and explained things well. I was just a bit frustrated that it took so long to resolve the issue, so had to be without some email accounts for quite a while.

I reached out to a customer rep in need of help with my account and they went above and beyond! She was kind and very helpful along with accommodating. I would highly recommend Hughes Net to anyone. I appreciate how well they treat their customers.

Problem was taken care of. The problem lies on my old modem. The contact people never put me on hold. They were very good at getting my system up and running. Maybe time to update. If I update I will stay with Hughes Net.

The first time I called, I was told that since it was raining and a tech couldn't be sent and I would have to call back. 4 days later I called and was told that a tech would be sent out in 4 days and that I would be charged 125.00 for the visit. I wasn't happy with that since I would be without service for 8 days. It was never verified that I would get an adjustment on my bill for the days that I went without service. I had to call back and reschedule the service time due to a prior appointment and TOMARR took excellent care of me! She even made it possible for a tech to arrive 3 days ahead of schedule! Tomarr deserves a pat on the back and a raise! Thank you Tomarr for taking such great care of me and my issue. You're the BEST!

I did everything asked of me. I paid my final bill and early termination fee. I returned the equipment via UPS. It wasn't received by you. I have spoken with customer service so many times, and thought it was resolved. This is beyond careless of Hughesnet. Call UPS , not me.

Received my package to self hook up my new landline. Went through all the steps. Error message. Call customer service. My ATA adapter was attached to someone else’s account. Not only do I have to wait for another adapter, I have to return the first one I received. I have to wait and then pack and return the first one. WHY? If it is attached to someone’s account, don’t they already have one? It should be trash. Very unhappy!!!

On or around 10-19-2020 my email app was updated by you. When I opened the new version of Zimbra, much of the thousands of my saved messages were gone. My directory has maybe more than 100 subfolders and many of them have subfolders and so on. My impression up till now is most are empty, not all but most of them. There are many dealing with legal, financial, medical and job search that I need now. I've patiently been waiting for some news; I've received many calls that each seem to be another new person trying to figure out where to start. I'm always told it is being elevated to a higher level. It seems that we're no closer than when I originally reported this to you. I am currently going through some serious medical treatment and I have numerous job searches open. I need my email.

Good policies. I have always been treated right and effectively. Please just stay as you are. I would recommend and do recommend your company to others. Please stay as you are. I love you for your prompt and accurate ability to give me what I want.

I had a friend who does a lot of computer work talk to a HughesNet technician about the speed of my internet service. I appreciated the willingness to visit with him and the suggestions given to him and the courtesy of the technician.

We had a monthly price quoted when we inquired about your service. We asked twice to make sure that’s what it was. When we got our bill it was $20 more than was quoted. Credit was issued & future bills adjusted.

The lady was very helpful. She answered all of my question and she got me connected back with my service. I think you did a good job. She did not waste time asking a lot of questions. She was sufficient, fast and to the point. I thought she did a great job and deserve four stars.

We had some questions about our service and when I contacted HughesNet, we were pleasantly surprised to have such courteous, professional help. In addition, we were pleased to be speaking to someone we could easily understand as the internet is confusing enough to us.

I needed to see where I could check my bonus tokens availability. The rep helped me right away. He was polite, friendly and knowledgeable. All my questions were answered. I did not need to call back and I am pleased.

Rochell? was very pleasant, fast and understood my problem right away. She helped me and was was very professional. I have been a customer for many years and I believe this was a conversation that will hold in my heart forever.

Never have a problem with Hughes Net on my computer. In our home in Indiana we have many problems with that provider. I recommend Hughes net to all my friends. Wish we could use them in Indiana also. Thank you Hughes net for your great service.

HughesNet is great for rural locations however, you usually have to purchase the equipment needed and that can be quite costly (approximately $400 or so), prior to installation. The speeds are adequate but the latency is quite high making its use unacceptable if working from home. For basic home use (email, chat and browsing), it is suitable. It does work well with Netflix. The advertised speeds are obtainable. I would recommend for basic use.