HughesNet Reviews

I had the Hughesnet service and because of such slow internet service decided to go a different way. I called and canceled service. I received a box with instructions to return the equipment, which I did as instructed. I had called them and informed them of the equipment was on its way back to them and verified I did not owe anything else. This was in September. THe following June I received a collection letter from McCarthy, Burgess & Wolff saying I owed $245.34 to Hughesnet!! I first called hughesnet to see why and was told the computers were down and I would have to call again later. I refused and asked for the supervisor. I was given a number to call. When I called the number it was the collection company not the supervisor or another department. I talked with the collection company and was told it was for not returning the equipment.

Very friendly and knowledgeable personnel when I called. Installation was done promptly and installer kept me posted when previous install ran late. He was very friendly and thorough. I live in the country and happy with the service! I recommend them.

We used a local installer, Ross Electronics, to have our internet installed. He was so much better than any technician HughesNet sends out. He actually cares about making sure things are done correctly, rather than giving us the runaround and lies like HughesNet sent installers do. We highly recommend Ross Electronics.

Mary lied to me about be able to get out of my contract because they haven’t been able to hook up services at my new address for over a month. I wanted to go with a local company that could get it done right away. She said that would be fine if it wasn’t hooked up by today. I called today and of course Mary didn’t leave any notes about what she had told me. She lied. They don’t know when my service will be hooked up but I cannot get out of my contract and I still have to pay every month even though I have no Internet service. I have spent hours on the phone with customer service which is absolutely a nightmare.

The installer was very helpful and knowledgeable. He was on time as well. He showed us how to use it. We are really pleased with the internet at our cabin. Also, the lady who we place the order with was very helpful and knowledgeable. So far we are happy customers!

Had a good experience with the technician. He installed everything in a timely manner. He got it all set up for me to have wifi and watch Netflix, Hulu and others I could not get with AT&T that I had. I am still getting these channels. Thank you so much.

Our company had multiple accounts with HughesNet, but recently closed them all because they are impossible to get clear customer service answers from. Each person you speak with tells you something different. Forget running a credit card and getting a receipt for company transaction purchases, they don't give receipts. I also attempted to transfer ownership to a new company, Hughesnet kept kicking back the forms as not filled out, every time I'd call they would tell me it looks fine and to send it again. From working with them since March and now it's June we just decided to close everything. I'd rather pay somewhere else a higher fee if it meant better customer service and clear answers.

Every time someone or something bumps the dish the internet goes off. Weather affects it a lot and slow. The service has been very good. I am leaving HughesNet and going with the new internet TVI, it does not require a dish and it is much faster.

I live in a very rural area that doesn't have any high-speed internet options by the usual big name providers. I was offered a lucrative work-from-home position and had to have hsi. Therefore I chose Hughes although I'd heard negative reviews. I experienced unexplained outages, especially during inclement weather. I called Hughes tech support, they said there was no problem on their end. I eventually had to let my job go and I still have unreliable internet.

The switch over from Frontier sat. internet to HughesNet went very smooth. We did not have any trouble with the equipment and no trouble since. The service representative that installed the system was extremely professional, nicely dressed and was very knowledgeable about what he was doing. He answered any questions I had. We are very satisfied with the change over.

This company will straight out lie to your face. Avoid at all costs. This is the biggest waste of cash for two years. It is literally only good for sending an email. If you can find any kind of cell phone service that can do that, just stick with that. The customer service is terrible. Look for other options and do your own research about what their service is capable of, because they lie and lock you into a 2 year contract. It's very frustrating. I wish I knew before I signed up.

Everything went well and so far is good. The technician did a great job installing and explaining. It was also done in a timely manner and he was extremely nice. I would definitely recommend Hughes Net to anyone who is in the country and can't access the internet.

I got service from Hughesnet after they told me I could make and receive calls on my computer. I need that for work. Well I couldn't and when I called in I was told that I couldn't. They let me cancel but refused to give back the installation fee and charged me $100 to return the equipment. They billed me once for the $100 then sent me straight to collections. I contact them occasionally to see if they will return my money and cancel the fee with no response until today. I sent a text about how upset I am and they sent back a picture of people dancing and celebrating. How mean. Don't ever get their service!

I called last week. Did a complete reset of account with Mr **. He tried very hard to find the problem. I gave it a week to see anything changed. My family is angry at me. Because internet is VERY slow. On my day off from work I can't even watch movie. I always get 1Mbps (poor). The only time I saw 33Mbps is at 4am. Well I get up for work @5am. 6days week due to being cherry harvest. I want this resolved.

Doesn't stream well using my Roku. It takes 2 hours to stream a 1 hour program. Due to poor TV reception we rely heavily on our Roku. Internet really works well. I am well pleased with the internet service. Thanks.

James was the tech person who installed the system, and he was very experienced, easy to work with and put a lot of energy and creative thinking into figuring out best mounting positions for the dish etc. The Service seems to be working well at this point, and yes I have already recommended it to a friend. Thanks, Andrew ** for Rose Mountain, Inc.

Unfortunately, we had a GREAT experience with your people getting the system and installation, but sadly, we are very disappointed in the quality of the speed from the connection. It is slower than the 2 bars we get on our phones so will likely cancel at some point and just get a cell phone booster. I wish this wasn't the case because we really had a great experience working with your people, but the system just doesn't work well. Kind regards, Scott ** and Karin **

I had been trying 9 months to get internet service with a different carrier. To no avail I came to the conclusion they really didn’t want my service. I called HughesNet. They wrote up my order and scheduled me with a technician to come out and install my service. The technician not only arrived on time but came earlier and within a couple of hours had everything installed and equipment tested and working. Thank you HughesNet for wanting us as a customer and responding so quickly.

Installation was good. Tech was very efficient and informative. But our service is very spotty. We have yes to watch anything without constant buffering. Which means a 40 minute episode takes an hour and 15 minutes to complete. Computer use is much better.

While Hughesnet customer service is generally excellent, the product itself is seriously flawed. Internet purchasing or reading of webpages of only text is not a problem (nor is connecting online), streaming media of any kind provides poor quality value. Competition between local users makes even an adequately broad connection a frustrating exercise in rebuffering - every 5-6 seconds I wait that long for every rebuffering pause. Even in non-peak hours buffering delays are frequent. Crashing of the Hulu media player happens many times per session on some days. And this is when watching at what is called “data saver” resolution (blurry but does play outside of the 8-11pm peak demand time). Fortunately I have gigabytes available between 2 and 8 am when the rebuffering interruptions at low resolution are mostly absent.

Patty on phone was very personable. Installer was efficient. Overall, however, the speeds are slow and prices high in comparison to what the quality is. It is all I have to choose from unfortunately. I would not necessarily recommend this service to others. The 10g limit is not enough.

Our sales rep was courteous, very knowledgeable and took the time to answer each and every question, professionally and showed concern for our query. Our installation went very smooth and professional, he was courteous in every aspect and took the time to do the job right.

She was helpful and directed me to connect the Joey and the hopper. She stayed with me until she helped me until the dish network was up and going and really appreciate her help and she was awesome and really to help anyone.

The internet is laggy, slow and the range is awful; but trying to make the best of it because I know it's a rural area and I need it to work. I just wish the quality matched the price. I dont have a lot of devices connected slowing it down either. Even the wired connection to my computer is poor.

The HughesNet installer was great. She knew exactly what she was doing. Got it done fast and was great with my grandchildren and dogs. The only disappointment is we get signal degradation, the screen stops at times for a second to reload. I thought I could watch programs on my smart TV with no problem.

My installer was very knowledgeable and he took time to answer all my questions. He didn’t leave until everything was working right. He is the best installer I think I have ever seen. He was also very courteous and let me follow him around when he installed everything.

On time and smooth set up. Praised the worker gal and gave her water and let her in to cool off as needed on a 100 degree day. Internet works great and I was skeptical on satellite internet. Great placement and install on roof as well.

I was told BY HUGHESNET that their movie streaming is unbeatable. Liars! I can’t watch a movie without it buffering at least 45 times. They lock you in to a 2 year contract so you’re STUCK with their garbage service! When I call to complain they told me it’s because my smart TVs is too high tech. I can’t even stream on my basic little garbage TCL Roku though. Getting this service was a HUGE mistake that I will be reminded of daily FOR THE NEXT 2 YEARS! Don’t waste your money! It’s twice as much money for less than 1/2 the quality of the local internet provider! DON'T DO IT!

I had to wait until Monday to have the mechanic come to fix it so no Internet for the weekend. I didn’t like that. Because the problem was no fault of mine I thought it unfair that you wanted to charge me for the mechanic to come to my house.

Worst customer service I have experienced in a long time. Wish I could give negative stars. Trying to change account was impossible. Now trying to cancel service and after multiple phone calls still have to call back again tomorrow. Run. Don’t walk from this company.

I am not a customer, however a few of my family members are. We called customer service, and the lady kept saying we are online, but we are not. Then she kept on repeating the same questions over and over, asking if DirecTV was hooked up we told her no. Then she would ask our address a few times, we then asked can a tech guy come out, she said "No, you are online." Around and around we go, then finally 78 minutes later she says "Ok I will have them call you to have a tech come out." Still no phone call. He has been out of internet for over a week now. One more thing, they sent him a new modem, thinking it was the modem, he got the same error as the other one. I don't think I will ever get these guys after that headache.

HughesNet service is terrible. Such low connections I can’t maintain phone calls at home, even with modern hardware. I work from home. The second I am able to switch to a better equipped provider, I’m gone. Absolutely not worth $70 a month and the data cap is “pants on head” ridiculous.

I am pretty well pleased with the service so far. Seems to work speedily when I'm working on it during the day. During bad weather it seems to do better than the other satellite services. I am able to stream from laptop very easily and it seems to have more speed than the other competing services around.

I have been dissatisfied with my Wifi service, and as time progressed I don’t even use it for my iPhone. My daughter, a teacher, has to use the internet to work. Unfortunately, she wasn’t able to get access to the internet. Our WiFi is terrible ANS we are paying more money.

I was expecting to be able to use the service with a more precise picture and may take as long to get on. I can only use the service late at night to go ahead and do what I need to do. During the day it is slow.

DO NOT TRUST THIS COMPANY! The tech told us we needed to cut down half of our pecan tree to put up a satellite. We spent over $1,400 to cut down half our tree, only to be told 2 weeks later that "the newest model satellite" came out and it could be connected to the previous owners satellite TV stand. We spent $1,400 for NOTHING. They have lazy techs who refuse to hook up modems where you actually want them. They used old existing TV lines instead of running new coax. We only had internet service 1/3 of the time. And to top it off their tech spit chewing tobacco all over the our walkways during the "installation." Needles to say, we took our service elsewhere.

My internet service never did work. I wasn't going to pay for something that didn't work. And because the internet didn't work, I couldn't hookup my security system that I was paying for. So I was basically paying for 2 services that I couldn't use.

The appointment setter on the phone was prompt and reasonably knowledgeable about the product. The installer was above and beyond professional. Knew exactly what he was doing. I'm a little less than happy with the actual product that was sold to me. I'm unable to stream anything for more than five minutes without without there being a pause. Sometimes as long as three minutes. I reached out to customer service twice about this issue, but I've never received any type of response. It's been almost two weeks now. Would not recommend to others.

Business satellite internet service was supposed to be a minimum of 25 mbps, but many days as low as 2.96 or 6. I tried to cancel, and was repeatedly transferred to representatives and had to call back more than 4 times, and my service was still not cancelled. They advised there was an early termination fee of over $800. Yet I was told I would receive a minimum of 25 mbps.

Although the signal is good, the internet speed is slower than Eskimo snot in a January snowstorm. Installation was outstanding. Very professional and informative. I like the built WiFi modem. I am a former HughesNet customer (before Gen 5), but I notice no increase in speed.

I can’t do anything, it’s the worst service I’ve ever owned. I want you to come pick up the equipment, and I want Frontier. The maintenance person here said there are 110 ports, and only 76 trailers so there are plenty of ports. The only reason I got Hughes was frontier sent me there. I am not happy with the service.

We have poor internet options in our area. We were hoping to get more reliable internet by switching to satellite. Unfortunately, we still have issues whether it is limited data during peak hours or weather related. The service is expensive considering the unreliability of it.

My internet is very slow. was told it would be fast but it is not. Had a problem with live streaming but that seems to be cleared up but it is still very slow. This is why I changed internet providers but still the same.

The installation of our service went smoothly and the technician was friendly and professional. So far our service has been very good with no complaints. With our recent move we were skeptical of changing internet providers, but have been satisfied so far.

Customer service deserves 5 star! My connection on the other hand is a 2 star. The internet slows down and the usuals for the month has just begun. I’m am not happy at all with the service. We have only had Hughes Net a few days so the Gateway appears to be congested.

Our installation and customer care experience was exceptional. The technician explained the process well and worked with me on placing devices/equipment in the most appropriate places. It's always nice to have timely service and the quality of service is just as good. Job well done!

I had Xfinity before and now have Dish and Hughes Network. Horrible signal! Spotty, weak! I have called to get assistance and it is still bad!! I understand that our house is bigger but no matter what is suggested...it does not seem to work.

We got HughesNet because it was our only option. When we lived in Wyoming we had this internet provider. It was okay but slower than expected. We thought it would be faster in Mississippi since we were out of the mountains of WY. This turned out to be a mistake. The internet is much slower here. I have tried to cancel this service but thus far this has not been allowed. I tried to cancel in the first six days of service twice. Both times I was promised the internet would be faster later on...my service was new but it would get much better. This is a lie. I was told I could cancel my service with no cost for ending it early since I had contacted you within the first six days. I plan to cancel this service but worry that HughesNet will not honor their promise to me. I want this matter resolved ASAP. Thank you for any help you can give me. Vicki J **

I was able to get someone to come out within a few days which made me very happy! He was very personable and Knowledgeable. He took his time to make sure he had just the right location for the dish. So far, so good!

I work at home and my Internet went out when it rained. And I have had Netflix issue popping in and out ever since HughesNet installed. Dish says it’s Netflix & Netflix says it’s the internet not holding a connection. Frustrating!

The wifi doesn't work worth a crap. When I get someone on the phone, they can't fix it and I'm on the phone for hours. I wouldn't recommend them for anything but I'm on a contract so they have me FOR NOW.

This internet is horrible. My internet hardly works and upstairs it’s a miracle if you can watch any tv. I am very disgusted with this internet service. Also they claim we go over our data, but I work 7am-4pm and maybe watch a hr or so on the tv if it’s even working. My son works 3pm-11:30p.m so he might as well watch about a hr of tv, if it’s working. Yes we use our cell phones but I use my phone service internet more than my WiFi cause it hardly works. Now I am stuck in a contract (which they put you in cause they know their service sucks, so putting people in a 2 yr contract guarantees they get paid for this crappy ** internet service.) As you can read, I am over it! Not happy at all!!!!

You have to be right in front of the box to get wifi. I have never had such poor service as this one. If I wasn’t in a contract I’d disconnect it. And the price is too much, it’s double than any other internet service. When Charter put in my tv. Service, he wouldn’t even connect to it. Because of the poor service. I’ve never been so sorry for getting it.

I was promised by two salesmen and the installer that I would finally be able to stream from my Roku device and watch all the apps that I had not been able to use with ATT DSL service I had for years. Bottom line is I cannot and am actually worse off than I was with the DSL. With that, I could watch Netflix and ESPN. With HughesNet, can only stream Netflix. HughesNet is the worst decision I have ever made!

When I've had occasion to contact a HughesNet technician they have always been polite, efficient, and very helpful. Overall I'm pleased with Hughesnet with my only wish would be for a more generous allowance for download data. I know you can get more, but the price is out of my range.

I'm glad to have internet in my rural area where I live, that's a plus, and HughesNet was quick to come out and get the internet going, that's another plus, but there are a few qualities I believe are kind of lacking with the service, and that is the price and the speed. It's a little more expensive than what I've had in the past with other ISP's in other places I've lived, and plus these days most don't put you under a contract, but Hughesnet has a 2 year contract and I think they said if you cancel before the 2 years is up that you'd have to pay for each month remaining on the service and that's a lot of money, like if you cancel after 9 months or so I think the remaining months would total over 1,000 dollars. I can't imagine an internet company actually charging anyone that amount for cancelling, but there's that contract you sign that explains it.

During the hours of "Bonus Time" it seems everybody is downloading movies or software updates and it makes any regular access terribly slow... So slow as to cause many log-in attempts on other websites to time-out and fail. Along about 8 AM, things speed up to the usual slowness of a satellite connection.

Not done in a professional manner. Cable left on the ground, just left undone.. Cable and ground wire looks like it was done by an inexperienced installer. Cable was left draped over my patio railing. Once inside my home a grommet should have been placed over the cable to prevent moisture from seeping in. It works though.

The rates are too high for the amount of data you get. Many companies have much better rates for unlimited data and are faster. Because of my location this was the only internet service provider I could get in my area.

Worst customer service. Talked to literally 20 people and no fix. You can't watch any show without internet drops. Went back to Century Link. You need more people who spoke English, especially with tech support. With each call it was at least an hour.

The process was easy to do and easy to find. My only wish is that in this day and age, there should not be a limit on data transfer. Hopefully in the near future this will happen with HughesNet internet.

The HughesNet website is remarkably slow to load. It is very awkward to monitor more than one account. We own 5 houses and have HughesNet dish installed at all 5. I have to log out and then log back in to the website to check usage at each house. The bills for the 5 accounts, however, are combined, but are hard to understand. There have been mistakes made by HughesNet on installation of 2 of our accounts and there seems to be no way to rectify. In one case two installations done on the same day by the same team were tagged with incorrect address, that is, the addresses were swapped. In another case the name on the account was incorrect. My name has since been added but I was told the wrong name could not be removed. Makes no sense.

Paid my bill and the same day I got a email saying I only had 15% of data and when I called they said I used majority of data because of my Roku television and during that time nobody was up watching it so no it’s not what I expected.

So far okay, not really good, but will do for now. I would not recommend to anyone if have other options. The only good thing is the flat monthly rate which is better than what I did have. Hopefully something better will come along eventually.

While watching a program I still get slot of buffering and for what I pay each month, I don’t think I should have to deal with it!! Only watched a few programs so far but other than the buffering, it’s good!!

Everyone has been excellent from initial call I did to inquire on Hughes Net to the installation and customer service. All departments was excellent. Anytime I have questions it's easy for me to call customer service and get answers. They are very helpful.

I am currently out of the country and I called to extend my inactive account, and you sent an email confirming the extension. But I was charged $64.22 for this month. I want you to correct this error or I will file a complaint or I will cancel my account.

We live in a 7 acre cleared rural area. We have a neighbor 150 yd away with connection to ATT phone and internet, sparklight 300 yard away, however our site could only be serviced by HughesNet even though we need services for virtual work. We barely get 25 mbs and our voice phone has chronic issues with hearing conversations and internet lags badly.

Never use Hughes. Awful service. Buffering and data caps make it impossible to use for work or tv. Data does not last 2 weeks before slowing down and buffering. Worse internet that I have ever had. Very bad.

The speed is very slow you can not watch Sling, Roku etc. Constant buffering and lag. Called several times. No results. Was told one price for service but bill is always higher. They recommend using internet during unpeak hours like 3 am to 5am. How ridiculous. Would not recommend this company to anyone.

I canceled HughesNet Voice Mail due to the continual and repeated failures of this voicemail service. While I was on a planned conference call, my voicemail service quit. I could not obtain the information I needed to complete the planning and training documents I was working on. I contacted technical support section on my cellphone several times and spent several hours reestablishing connectivity. I have had multiple connectivity failures with this system. I have disconnected the telephone cord and pressed the reset (which can only be reached using a sturdy paper clip and inserting it into a small hole in the auxiliary device to the modem).

Have complained monthly about running out of data and download speed never has been to the 25 Mb. Only answer has been to upgrade. I upgrade and it is worse. Asked for emails confirming my discussion. Only get emails on my bill is available but when I try to get it of course no service. This is the worse and problem is you are in a never ending contract.

I recently purchased my home. There are limited options for Internet. I called Hughes Net and they sent a tech out. I was given a 2 hour block. Of course they were late. The tech walked my yard for less than 5 minutes and told me there wouldn’t be anywhere to get service. I was upset but there was nothing I can do. I received a follow up call asking if I wanted a refund or to reschedule, I opted for a refund but the call was then dropped. I called the previous owner of the home and asked who they had. I was told Hughes net.

For the past 12 months I've been paying $95.78 per month for 25 mbps service. That speed is nothing to write home about and is way over-priced. Not to mention the degradation in service under a thick cloud cover or storm. At the end of the first year of my 2-year contract the monthly charge jumped to $125.78... and they tell me the first year was an introductory price and now I have to pay the usual fee for this plan. Never again. As soon as my 2-year agreement ends I'm switching to another service... one that delivers for a reasonable price. HughesNet is a major rip off.

This is a very bad experience. I called to get new service, explained my needs than set up the new account to be put in Monday, April 2021. Called within hours the service was sooo slow. The tech did not help me. Called back spoke with another person to cancel service and they wanted to work with me to try and get better service, it did not work. The third call got more info they wanted to work and so I did and it did not change the service. Called to cancel and they want to charge me 800 dollars after 4 days of service. Bad experience, BEWARE ALL. I am sure this happens to many.

We’ve attempted to reach a compromise with Hughes internet service several times. Unfortunately service is lousy and just gets worse after bill is paid then we find we were put on a two year contract but it doesn’t matter as there is no other internet service in our area.

The worst internet service of ALL time. For $85 a month I get buffering CONSTANTLY!! I'm unable to watch anything without a pause for buffering every few seconds!! I can't listen to music at all! A video that's one hour long can take hours to watch!! I can't follow along because there's so many interruptions and so I just give up. If I didn't need internet access to pay my bills and shop I would take that satellite dish down and throw it in the dump! I HATE Hughes!!

Was at the camper for the 1st time in a long while and we tried so hard to watch a movie on Showtime and it kept freezing so bad we just couldn’t! You know your service Is so bad I would try to fix that before charging people a fee such as you do! It’s really a disgrace!

This was the worst thing I ever done!! Getting Hughes Net. The worst getting no service and then it buff every time you tried to see a movie. DON'T EVER GET HUGHES NET!! You will regret it and then they want you to pay 400 dollars to get out your contract, even when you only be with them for two weeks.

I am not able to connect or do much of anything on my tablet. I had HughesNet installed to start a small business. Can't even use laptop for it. Very unhappy would l I keep to get rid of your internet service immediately.

First and foremost be prepared for lengthy hard to understand customer calls with their support team. They will not do what they say to resolve your issues. Then when you have to call back for unresolved issue - you have to start all over and talk to several reps and still not solved. We were told after several issues with the HN wifi that we would get a complimentary visit from a technician, we'd get a free upgrade to Gen5, and something else? All we got were 2 modems via delivery, modems we didn't request nor need. They were just like the ones they installed at last lengthy service call.

The technicians were very knowledgeable about your product. Don't get good connection when weather is bad and using internet it goes in and out when trying to watch things on tv. Even have problems when using cell phones if weather is bad. We get no connection and no service.

The service didn't happen nor did we receive a call. When we called your service number we were told they had rescheduled. We will see if that happens. It is difficult to rate a positive review when service didn't happen.

Complete runaround. I had one issue in 3 years and every person you speak to tells you they can resolve the issue or they send you to someone else. After spending hours and speaking to 5 different people absolutely nothing was accomplished. They give you a new case number every time and then just stop answering or hang up. Customer service is as bad as their internet was.

Your customer rep could only suggest we use Hug2g instead of Hug5g. Very slight improvement, service still generally slow and during peak usage times, often times-out and very frustrating. Sorry, but I'm researching AT&T fixed wireless Internet, cost-effective even with early withdrawal penalty.

The Man was very pleasant and friendly. He seemed to KNOW what he was doing. Very helpful. I am handicapped and he was willingly to work around me. For that I'm grateful. He explained to me how to get a hold of them if I would have any questions.

Why are e mails from my account going to recipients spam folders? Customer service says they don't have any reason this has started to happen. Recipients have clicked NOT SPAM on them but my e mails continue to go to their spam folders.

The agent treated me excellently and answered my question very professionally. She was very friendly, professional, very knowledgeable, very concerned with taking the proper route to answer my questions. She even made a note to my account in case I needed it for future reference. Thanks.

This company claims on ads of being able to watch movies - I had the top tier and never happened. No service - just up selling for more but really no service. Now THANK YOU STARLINK I can watch Netflix’s and download with awesome speed - no limits for $99 a month!!!

HughesNet is the worst internet service ever. I will not be recommending them to no one. They promise one thing and once you've sign up, they go back on their word. The service is the worst. It doesn't even work at night. It barely works during the day. For the price they charge, you'd think they would work a little bit. Do yourself a favor and go with a different company. This company will lose a lot of customers with their poor service.

It was long and time consuming but, overall Shana did a great job, was nice and courteous the whole way through, I would have given up if it had not been for her, her knowledge in the technology field should not go unnoticed, my internet speed was slow, but maybe due to the weather, my laptop had a lot of issues and her patience saw it through. Thanks so much.

My service was not even hooked up for over a year and I was paying for it. My internet provider was ATT. I thought HughesNet was a subsidiary of ATT. Now HughesNet has charged me a early cancellation fee of over $200. That’s after paying over $1000 for a service I never received. Customer service is a nightmare! I still can’t believe it, nor do I know why it was installed on my home in the first place.

Very nice and understanding and I would recommend to a friend. Thank you for your time to talk to me and lower my bill. You were easy to talk to and polite. I think you are a very good company to do business with.

I need a internet that does not buffer and no download. I am not please with this service.... Can you make it better? Make this ** right. I want to stay but I am looking. Due with this being said do what you do. No joke...

Well earlier I was very upset and was ready to cancel HughesNet, but now I have found a good tech to help me out and explain everything. I feel a lot better and truly hope all is well. I would like thank Ryker for his patience and time for helping me and you should be proud to have such a worker as him. He was very nice and helpful besides being considerate and well mannered towards the seniors. Thank you again Ryker and HughesNet for their time and patience with me.

I ordered HughesNet because it was the only service I can get in my area. For most of the time I had it the quality was poor. Any type of weather it would cut in and out and this was our main TV (Netflix, Amazon Prime). Finally I had enough of paying $70+ a month for something I could barely use. I called to cancel and asked them to send a final bill and I would pay it promptly which was fine. I knew I would have a contract to buy out, completely understandable. A few weeks went by and I had heard nothing. I had Received an email saying what my final balance due was with intentions on paying at that following Friday. That same email did not say anything about a due date it was due. Little did I know they had already withdrawn the amount out of my account that same day.

I ordered HughesNet for my cabin - which is in a remote location. I ordered it because I needed high speeds (which they advertise). What they don't tell you is there is a lag that occurs that makes video conferencing and digital calling useless! I went to cancel my order and I am being charged for the dish (which I expected at $335 after 6 months). Now I find that if I dont go up on a ladder to get the radio receiver (which they installed) I get charged another $200. Given my house is on the side of a mountain and the receiver is on the roof of a double story house - that's not happening. Interesting they can install it but then expect the consumer to endanger their lives to go on the roof to get a transmitter. I should have listened to my neighbors on HughesNet -- NEVER AGAIN.

When I signed up for service I explained what I would be going with internet. So far the speed is bad. When calling customer service support they’re helpful but basically told me that they fully have a plan that fits my needs. I was told to make my picture quality on Netflix bad. Disconnect my phones and watch from modem. This is ridiculous.

I have send back every piece of equiment that you have asked for and you still say I did not send it back. You turn this over to a collection agency to collect the money.. I will never used this company again.

Half the time it says no internet or limited internet. Quality shows excellent most times or fair. Sometimes it shows poor. Although when tech came to house he checked everything and said it was all good. As now I've tried to send 3 times. States connection lost.

From the phone call to the service department to the installation & update by the service technician, we were/are delighted with the work and professionalism of the folks at Hughes-net. The service representative answered questions and explained the process for upgrading our internet, including future costs. The service technician, who came to our home, was polite and knowledgeable, throughout the installation process. Thank you much.

Today I woke up to having no internet service due to being suspended for a 10 day late payment. No big deal I called and thought my payment was paid. The first time I called after paying what I thought was all my bill online I spoke to a gentleman who was rude, not very helpful or professional at all. Well after about a 30 minute call he told me my payment was processed and my service would restart within an hour. An hour and a half goes by I still have no internet. So I call back.

A gentleman who installed my Wi-Fi was extremely courteous and very professional and did Are you fantastic job. The person I spoke to you on the phone was very informative and very helpful. Your Wi-Fi service Has been very enjoyable.

It doesn't get any worse than Hughes. I canceled the day after I agreed to install a Vsat after a friend told me how bad was Hughes service. That isn't half of it. I canceled on March 24 and Hughes STILL hasn't credited my card. I called them today and they told me they don't credit "until after the end of their financial period". That's ** talk for "I'm gonna use your money for a few weeks"! I called VISA who was quick to credit the charge. NEVER EVER do business with Hughes!

The best way to review is that I would say he did a very excellent job. Very knowledge on all the question that was asked of him. Also was very polite and curious when answering all my question with answer I could understand. Thank you.

I am overall happy to have internet again, but sometimes the connection is so slow that I can’t do anything. Every now and then it’s really fast, but when opening a new webpage I always have to sit and wait.

This is very slow, will not stream at all, you cant even watch Pluto TV, it's useless, wanted the phone service with it as we live in a rural area, 40 % of the time it dont work, I have to unplug to reset the HughesNet several times a week to get the phone to work, cant set up voicemail on phone, had to do it on the computer, worked for 1 week. Now booted me off, will not accept my password, cant retrieve voicemails at all,.

I don’t see any improvement in speed on my phone even sitting in the same room as the modem. No improvement at all in other parts of the house. May not keep service after 2 yr commitment. I have submitted at least surveys.

Spoke with a representative asking for an extension on my payment, request was never processed and dealt with a week of insufficient funds in my account. The service fee is too high for just internet, it's not even cable or satellite. Internet is too slow. Can't even cancel without penalties.

Very weak and very slow. However your rep did show up and install the dish on time. Is there anything that can be done about the weakness and slowness? It would be nice if you could. Also your cost is way more than I expected. Could you do something about the cost, since the service is so weak and slow.

The guy was very friendly and knowledgeable. He came on time and completed his work neatly. He then explained how the system works and set it up on my cell. He cleaned everything after him and bid farewell to me.

My computer is not much, if any, faster that when we had AT&T. However, the ability to get on the internet has improved. There was a recent time when I tried to get access the internet, but I had a problem for about 30 min. Later, it was OK.

I told them I have never had good services with internet here where I live but they told me I would get great, even the person who installed told me I would not have problems. I have tried to stream, I have called on several occasions and I always get the run around. I get kicked out when we start to watch a program but nobody seems to be able to help with this issue. I am ready to start posting bad reviews all over social media the issues that you are not able to resolve.

Great experience, quick install date and knowledgeable installer. Just wish they had faster speeds! I would definitely recommend friends to Hughesnet as we’re really quite happy with the service. Just the speed needs to be bumped up!

We've had your service before. We do appreciate your price points. We have noticed a reduction in service when it is windy, rainy or cloudy, however when we are able to utilize your service we do enjoy using it. Thank you.

It is constantly buffering and it doesn’t connect to my Roku stick which is the reason I got internet in the first place. I feel like I have to waste money for the next two years on internet that’s not going to work.

I guess the internet works about right but, even after purchasing a $200+ router, we still don't have wi-fi in the house. Before when we had Dish and their installed internet--which I'm fairly sure was Hughes Net, we actually had wi-fi anywhere on the 2 acres.

Can not stream anything without the internet cutting out. My wife and I like to watch the Daily TV Mass. It is a 30 minute program that due to cut outs and the dreaded spiral takes about 45 minutes to watch. I am about ready to ask HughesNet to remove its equipment.

I wanted a paper bill but could only get it $5.00 a month. I prefer not to have anything coming out of my checking account until I know the exact amount. Now I have to wonder the amount and I am not happy about especially having to pay just to get a Paper bill. Not a good experience for me. I live on a fixed income and I like to know ahead of time what I owe you.

We were experiencing slow to no internet connection. I called and spoke with the representative (who by the way sounded like she was sick-poor girl) however she was patient and walked me through the process, without making me feel stupid. Once connection was resolved she told me what to do should it happen again.

My ROKU says internet connection is excellent but the download is too slow! It used to be between 2-3 but most of the time it’s below 1! I might of got Dish satellite and Century-link! Very unhappy with the system. Yes I chatted with a couple of technicians but after a few days back to it was! If I could I would cancel!

First any cloudy weather the internet cuts out. Also I told the sales person that I was streaming TV and the plan he recommended ran out of data in less than 3 weeks. You then offered tokens at an additional cost. This is not acceptable.

Your installer was friendly, did his work in very good time. Very neat and wore mask and shoe covers. He knew of his product and its use. He was very helpful. I would recommend your services to my friends and family members.

The man who installed the equipment was very respectful and kind. He listened to me and answered all my questions. This company so far gets a 5 star rating from me. I have zero complaints from the time I made the call to the day of installation. Thank you.

Download speed 25 Mbps but can't find server to connect. Can't stream TV during evening hours as buffering lasts longer than viewing time. Works OK at 3am though. If Hughes don't fix this, they are out of here. Can't wait for Tesla to get Starlink on line. Connection Lost, trying again.

First time on satellite internet. It's good for what it is but don't expect it to be like your fabic cables. The customer service is outstanding. They really treat you like a person not just a number and worry about how you are treated and feeling.

I spoke to two different techs and did everything they said to do but I am still having trouble getting on the internet. I don't feel that every time this happens I should have to unplug my device, wait 30 seconds and try again.

I am so over my association with HughesNet. This internet service is comparable to ancient dial-up. Their service is poor, unreliable and unconcerned with customer needs. They are dishonest. Their unfortunate customer service representatives are limited to the scripts provided to them to perform their jobs. HughesNet should be eternally grateful to the call center staff who dodge angry customers by doing their best to be empathetic every minute of every day. Many thanks to two of the multitude of representatives I had telephone contact with and were able to lessen the aggravation of my issue. Thankfully, soon, my contract can be ended without outrageous penalties. I recommend avoiding HughesNet internet if at all possible. You'll sleep better.

Can't get internet for my tablet. It keeps on saying "Looking for authentication" then goes to failed! Also sometimes it asked for the password and when I put the password it it's says it's wrong. Tired of dealing with the situation!

I was a Supervisory Election Judge for the April election. As such, I was required to view several short and one longish training videos. I could not make it through any of them. They just freeze and never come back. You’ve been out twice (once the installation, and once at your own initiative...same technician), and I don’t really see any improvement.

I am new to Hughes Net, during my first month the service has been poor, buffering and no service. I do not believe your customer service people have been trained well. After 5 calls each was a copy of the others. When pushed up to technical support you are told you will speak with a trained engineer but no. At present no service. I have lost money from zoom companies that I work for because of poor internet service. Have complained to the FCC, I will now wait to see what happens.

Guffey is a very remote community and Hughes Net is an awesome provider for internet! My daughter plays a tablet which is never interrupted by service lags. We are turning this into a VRBO where internet is invaluable to our guests.

Representative Amalia helped me, case #**. She resolved our problem. She was very professional but more importantly, very, very, very nice! Thank you so much. I do not have any more to say. I give high praise to Amalia. She is a very valuable employee. Thank you.

I have been very pleased with my upgrade and newer version of HughesNet. It is so much faster than what I had. I can click on pages I want and they are right there. No waiting forever to get things. I would so recommend to anyone wanting a fast internet connection.

The speed goes down way too fast. Your internet is expensive. For that price it should work better. And you're trying to collect on the bill. 10 days before it's due. I feel that is a bad way to treat customers.

Speeds are NOT the promised 25 Mbps. More often 5-10 Mbps. There is still a slow background drain on my 30GB per mo. even when we are NOT home and all equipment that uses internet are shut off. 5 Calls to Tech Sup.

Very well done ..The gentleman that came was very nice. Let me know who he was and was from Hughes Net.. Went start to work ..When, he finished, explained everything to me and made sure I understood, step by step.. I was so thankful for that cause, I am not to good with new equipment..

I was very satisfied with customer service, she helped me with my issue... I wasn't able to text on my phone...they wouldn't send....so I called to find out why we're having internet problems... She ran a check on my service, all was fine. After our conversation I was able to send text.

I called to inquire about the refund that was promised when I did not have service. It consisted of 8 or 9 days. It was not on the April bill. I was told it would be taken off my May bill. I hope this happen next month as promised. Thanks for your time.

Had a great experience with Hope yesterday. Very qualified and polite. Regardless, my service is still very, very, slow. In addition to slow service, I would not recommend Hughes as I have to pay $69.95 per month while Hughes is advertising $39.95 and $49.95 for the same service..

He was very helpful. But today our wifi is not working on some things. It has the word (authentication problem) and have tried all to make it work. Please help me to correct this. Thank you. Your man spent a lot of time trying to help because I am deaf and don't always hear the words even with hear aids.

I kept getting HN on Safari. Visa was on for the bill (for $89.99) due to my request to cover bills for utilities. HN said they weren’t paid. Their credit card was the wrong No. I had to pay $96 DUE TO TAXES. Has anyone had a similar experience?

Service is so slow I can't use my Dish TV on demand, can’t stream videos. It’s only good for keeping my phone backed up after I go to sleep at night. Am very disappointed and am sorry I’m now paying for the 50 gigs when I can’t even use nearly that much. I use my phone data and my phone hot spot for everything because it’s faster than my HughesNet service. Not happy at all. I’m stuck with 2 years of service and equipment rental.

Honest feedback: For the record HN is too slow!! Not enough bandwidth to even watch a movie. In bad weather rain or snow. The connection goes out all together. Unless you have drastically improved your service of late.. it’s almost totally useless to us. Our family has to make sure all devices are turned off before we can even get C/D level of service. Simple software updates take forever. We won't be a customer much longer.

Very dismal and frustrating to say the least. The email system periodically blocks our emails going to our lawyer. The system identifies them as spam advertisements. Hughes customer service takes the following actions and stances:

Denis, Aka Denis the Menace, was very helpful. He clearly explained why I was having issues with my service, how I could rectify this, calculated my past average monthly data usage, and prescribed the recommended monthly data plan I should purchase. Very quick, to the point, phone call. Thank you Denis.

Signed with Hughesnet after having been reassured internet and video streaming would be satisfactory at our rural residence. Been using service for 5 weeks. The service has been poor at best. My iPhone does better on 4G LTE than the Hughesnet “High speed” satellite internet service. Very disappointing. Tried all their tricks to improve service. Nothing worked. Guess I’ll have to cancel service.

We have had experience with several other internet service providers over the past 30 years. Some were better than others, but none of them were nearly as bad as Hughesnet. This "service," and I use that term sarcastically, reminds me a lot of the way the internet performed in its infancy. It has ridiculously low data limits, super slow speeds, endless buffering, is criminally overpriced, and consistently unreliable. To add insult to injury, they rope you into a 24-month contract that charges you an exorbitant fee to cancel your agony before the term limit is reached. If I could give advice, to anyone who is considering signing up with Hughesnet, it would be to do whatever it takes to find a different provider. Or just take the hundred dollars a month you you would waste with these clowns and buy lottery tickets. Your chances of winning the lottery are actually better than getting reliable service from this company.

She helped me to remember where to find my password after getting a new phone! She was very courteous and very patient with me and waited to make sure I accessed my internet!! Made sure I had no other issues I needed help with!!

I was told I would get a $100:00 gift card after 90 days. I never got it. What’s going on? The person on the phone said "he was in the Caribbean and didn’t see anything about e $100:00 Visa Card”.I would like to know why I was told that about the card. Is it true or not?