HughesNet Reviews

Unable to browse the web on HughesNet when I am paying for a service to do so.

We are paying top dollar for a service that is not even close to preforming as advertised and cannot even get out without paying hundreds of dollars more. My wife can no longer work from home and know has to drive 50 miles round trip just to get info from the office computer. In addition, I trade stocks during the day and it is so slow that the programs dont even work and I am constantly being dropped out of the system, seems always at the wrong time. We live just outside the city where we have no other provider other than dail-up. They are well aware that we have no other choice so they choose to exploit that by packing so many people on the system that it over whelms it and it fails.

Last Saturday, we could not access the internet or it took 30 minutes or longer sometimes to get on. We reported the problem. Everytime you call you have to go through the same troubleshooting with the person in the service center. You are put on hold to listen to the most awful music. It is now Wednesday and the problem persists. We were told someone would call us in 24 - 48 hours. No one has called. They cannot give you a number or anyone else to talk to. You are at their mercy. This is supposed to be high-speed internet service.

I asked to be let out of my contract because of all of the problems we have had, but it would cost me $300. How can this company have no one to answer to? It is like running into a brick wall dealing with them. I have spent hours on the phone with them and nothing changes. If they cannot fix the problem why can't they just say that and let me out of the contract so that I can go to another company? I want Hughes Net to be held responsible for not providing the service that I am paying for. I need dependable service where I don't have to spend hours on the phone trying to get someone to make it work.

I am self-employed and the hours spent dealing with Hughes Net has taken me away from my job and things I need to accomplish there. I bought a new computer that I did not have to buy, because I thought maybe that was the problem.

I'd just like the ability to continue doing what I've been doing for the past year with HughesNet), we feel justifiably cheated. Honestly, why would anyone pay SEVEN or more times more than dial up costs for the same abilities? I just raced my 2 computers, one with dial up (BasicISP for $10 a month) and one with HughesNet. Yes, you could tell a difference, but it was negligible. Since Hughes punishes you (or simply doesn't allow) for doing what you bought hi speed for in the first place, their commercials are misleading and completely false.

The other huge complaint I have about HughesNet is their lack of truthfulness. If they would just up and say we blocked you because you used too much bandwidth it would be better than going for weeks with extremely slower than dial up speeds, until my husband finally pried the true cause of our problems out of their customer service. Instead, they gave us the run around, pretending for weeks that the problem was with our dish or modem or computers. Finally, they copped to the fact that they had deliberately slowed us down. The same thing happened when my console stopped working. The customer service wouldn't just say PS3's aren't supported any more. Instead she just said We don't recommend online gaming with a satellite system, contact your gaming system's support staff for help. I spent literally 3 months (and bought a new PS3) because I thought the problem was on my end, but it was Hughesnet all along. So, I spent much time and bucks for nothing.

Purchased a bunch of new computing equipment including a $450 PS3 because I thought the problem was on my end instead of HughesNet. Spent $600 plus $70 a month on a satellite system that only works about 80% of the time and only works at a reasonable speed 10% of the time. Can't get out of the contract without paying an additional $300. Can't use the system for what it was advertised for - high speed downloading.

THEY EITHER HAVE OVERSOLD their available bandwidth or the service is exactly the same for all plans which would be fraudulent and deceptive. I know the Attorney General's Office has many complaints and am wondering why they haven't conducted a full investigation into this matter.This affect many residences and others in many many states. Mainly people that do not have the availability of internet services in more rural areas. We are stuck. There needs to be a class-action lawsuit to motivate this NATIONAL business to be honest and above board.

Frustration, anxiety that you pay more for Professional service and it's just a BIG LIE. Fales ads and deceptive business practices.

We cannot watch a short video from email and have difficulty using the internet at all much of the time. We get nowhere near the promise of 700 KBPS. We have a case number, but there has been no follow up from Hughes. They turned us over to their engineering department. I spent the entire spring break from my teaching, trying to resolve the problems. Hughes, however, continues to advertise these great speeds of 700 KBS and 125 uploads, which are false advertising. If I had a choice to high speed internet, I would drop them in a heartbeat.

We have paid $60.00 a month for service that is barely an improvement to dial-up speeds. Hughes needs to admit they have a problem. Many customers are not aware that they are not receiving the services for which they are paying.

Then we were told it is the curve of the earth!! Go figure. Then we were told we need a reciever upgrade as ours was just too slow. So we upgraded the receiver. Nothing changed. Then we were then told to upgrade our plan from $59 a month to $79 a month as this ensured a faster service. After changing our plan we found NO difference in speed. Then service informed us nothing will speed up our service as the satilite can only allow so much traffic into and out of the satilite at any given time. Upgrading the program does not change this. In other word this program upgrade is a rip off as you get the same at $59 a month as $79 a month.

Finally I found Verizon has a wireless system that works in my area so I switched. Guess what! When I informed Hughsnet I wished to cancel my service I find I owe a $300 disconnect fee because each time the plan was changed (at their suggestion) it started my contract again. Always make sure you read the agreement in detail when on line. Do not take the sales or support persons word on the terms of your agreement.

We were verbally told upgrading our program would not bind us to anything. In fact we could move our plan up or down at will. Guess what every time you change your plan you start a 15 month contract again. Even if you are doing this at their recommendation to resolve an issue. HUGHSNET shame on you! You are truly not being honest with the public.

You cannot download anything without them cutting your power back.

Each time we go through the same ordeal of checking to see if my system is set up correctly. Of course, it always is. Then I have to go through three days of running a System Speed Test for them to look at. When I call back on the fourth day the same process starts all over again. Technical Support transfers you to billing, billing transfers you back to tech support and the new person you are talking to wants you to start the process all over again. Meanwhile IF my system works at all, it is much, much slower then dial up. I cannot check my email half of the time not to mention having the opportunity to watch movies, download music, play games, log into one of my online classes or anything else that you should be able to do.

I live in the country so my choices are very limited for service. At this point I am seriously thinking about opting out for Accelerated Dial-Up. I think it would be better then HughesNet. I am advising anyone that may be considering service with HughesNet to think seriously about it. You are going to spend a lot of money and the service will be terrible. The customer service is even worse. You will be talking with someone half way around the world who really does not care if you are a satisfied customer or not. I wish there was a way to stop them from false advertisement and ripping off consumers. Maybe a Class Action Suit or something. They need to held accountable.

I told them I canceled 2 days into service and have the case number and documentation but they won't listen and insist I owe this money. I am supposed to return the equipment within 60 days to receive a credit but they will not supply me with the de-install and return instructions and now I will be over the 60 day return policy before they refuse to accept the return.

Economically I spend $59.99 per month for a service that works maybe 50% of the time. That is at least $30 per month that is wasted.

They should be made to tell the truth! They are a little faster than dial up as long as you are only on between 2 am and 5 am. They won't try to give you even a reasonable connection unless you wait 2-3 weeks for them to come out, and they will charge you a high service call whether its their fault or not. They do expect their bill to be paid on time every time whether you have connection or not. I thought false advertising was against the law in this country but apparently not.



Sales told me to contact billing when my new modem was installed and I would receive credit for the time I couldn't use internet. There were many days in Nov. up to Dec. 12 when installer came out. I contacted billing, and they refuse to give me credit for those days because I was over my download limit on some days and other days I had some service. How can I have service when lights on modem are not all on? For all the problems I have had since I had this service, no one as ever told me your only allowed to download 200 mb in a 24 hour period. If you go over that you are subject to the fair access policy, and they turn your signal down so you can't use it. This is ridiculous. Most movies you may want to watch on internet are at least 600 mb or more. So forget about watching movies or downloading games or running a small business. I only wish I could get something else, but since I live in a rural area it's between this or dial up. When Hughesnet advertises for high speed internet, this is misleading because it's only high speed until you are subject to the fair access policy, then you can only crawl. Buyer Beware, to me this is fraud.

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First they do not let you know that you have to wait 2 months to get it. Then i was told the 2 months started from the date i payed for it. When those 2 months were up they changed their story again and stated that it was 2 months after it was installed. Now they say that i need a copy of 2 invoices. I can not pull it up on the computer and they will not mail them to me.

Plus, i got the best plan to get the fastest satalite service $79.99 a month and the internet is not even faster than the dial up i had. Plus, the installer never did get it working correctly & i refused when he left to sign all the paper because of it.

I've been having problems with error messages of 506 for the past 2 or 3 months now. I called Hughes customer Tech service yesterday to find out what was going on.

I was told, totally out of the blue, that I was downloading too much!!! The service rep. said, I don't know whether your aware of this or not....but you can only have so many megabites downloaded per month. WHAT?????!!!! I have never been informed of this before! And I've never had the problem before, my downloading hasn't changed! I can't even bring up my own everyday sites!

I called the Attorney General's office for the State of Minnesota to complain. They agreed that this was not what they advertise on TV. I will be filing an official complaint against them with the state and I will also gather information regarding a class action lawsuit.

2.3. TERMINATION BY SUBSCRIBER.

In the event that HNS modifies this Agreement, the Service or related pricing or billing terms, you may immediately terminate your account and this Agreement. Subject to your payment of the termination charges herein described, you may also do so at any other time and for any reason on written notice to HNS.

So I contacted Hughesnet to cancel my service. After speaking with one of their supervisors I was informed I would still have to pay the termination fee of $300.00 even though they made a change to their service. After several minutes of discussing the issue of the termination fee she stated they cannot waive the fee and even with the wording in the subscriber agreement I am subject to the fee. She also stated she understood how it could be perceived with the first sentence of the cancellation agreement being In the event that HNS modifies this Agreement, the Service or related pricing or billing terms, you may immediately terminate your account and this Agreement. that they can still charge you the fees.

Not only have I paid for a service which they can put you in the fair access policy, they can randomly restrict your speed but I have also been sent a bill for a $300 termination fee.

They offered to send someone to look at it but wouldn't guarantee that it wouldn't be the same guy who installed it. That fellow walked out before we were up and running (we had to figure it out ourselves) and we later learned that some new extra equipment he sold us was actually used equipment in new boxes. We've tried to find someone locally (and are willing to pay them ourselves) but they say there isn't much they can do. We later talked with the representative of another company that provides satellite service who said they warn their customers up front that Oregon's rainy, overcast weather can be a big problem. At the least, Hughes should do the same.

I suggested they check the logs and see if my speed ever achieved even 10% of what they advertise. They HAVE the ability, but refused to do so! I personally feel (due to my technical background) that the system is not installed properly, when I insist the matter they inform me it will be a $170 charge to have a tech arrive. What part of this is acceptable. And if I am dealing with the wrong agency please let me know. FCC, BBB, PUC, who do I file with about this?

I have paid a total of $1620.00 to them in the last 15 months and have received poor service.

The first time this occured, I waited 30 minutes on hold before giving up. I called back hours later, and the first gentlman said it would be 2-3 minutes. I waited 20 and gave up. I called back, and was told I would be connected right away. I spent 40 minutes on hold. The THIRD time, I was transferred and actually waited one hour and 50 minutes. A woman's voice would let me know every 3 minutes that my hold time was more than 15 minutes and suggested calling back at [unspecified] less busy times. Then her message changed to, your hold time is 5-15 minutes, so I thought I was getting closer. Twenty minuntes later, her message reverted to the more than 15 minutes.

Their customer service methods provide NO means to get human help. Their email forms are returned with donotreply@hughes.net addresses, their phone menus offer no means to get to a human operator. IN fact, I have no resources to obtain customer service. Their records indicate my case has been escalated but waiting almost 2 hours on hold is inexcusable.

I live on a mountain top, south of Central City, CO. Satellite is my only option for internet and Hughes is the only provider. I pay $ 59.99 a month for what should be 24/7 service, and only getting about half of that. I can not even get satisfactory assistance or answers through their customer care people.

HughesNet customer service departments will not answer their phone lines or return phone calls or respond to emails for assistance. A technician from somewhere half around the world finally said their obligation was to provide a connection, not speed. Ironic their advertising is for high speed internet connection and their marketing is geared to consumers who like me, have no alternative other than dial-up.

No damage, but potential business clients should know that service is not 24/7 unless there are sunny skies.

My fastest upload speed was 4.35 kbps which is nowhere close to what they promised me. The direcway support & the installer both said it would be at least 6 to 8 times faster then dial-up. I was unable to surf while I was uploading because of the poor installation. I found out over 4 months later that the dish was never fastened down tight and every time the wind would blow I would have no signal for minutes and sometimes over 8 hours at a time. Now Direcway wants to charge me over $700 for terminating my service early for a service I never had and also wants to charge me for a modem that the second installer Pete from the same company in Michigan took with him and never returned to Direcway.